Hp Pavilion Ze4400 Users Manual Service

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HP Pavilion ze5600 Notebook PC
HP Pavilion ze5500 Notebook PC
HP Pavilion ze5400 Notebook PC
HP Pavilion ze5300 Notebook PC
HP Pavilion ze5200 Notebook PC
HP Pavilion ze4600 Notebook PC
HP Pavilion ze4500 Notebook PC
HP Pavilion ze4400 Notebook PC
HP Pavilion ze4300 Notebook PC
HP Pavilion ze4200 Notebook PC
HP Pavilion ze4100 Notebook PC
HP nx9010 Notebook PC
HP nx9008 Notebook PC
HP nx9005 Notebook PC
HP nx9000 Notebook PC
Compaq Evo Notebook N1050v Series
Compaq Evo Notebook N1010v Series
Compaq Presario 2500 Series Mobile PC
Compaq Presario 2100 Series Mobile PC
Compaq Presario 1100 Series Mobile PC
Technology Code KE

Service Manual
Service Manual

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© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel ,Celeron, and
Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States
and other countries.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.

Service Manual
Third Edition February 2004
First Edition January 2003
Document Part Number: 319733-003

Service Manual

Contents
Introduction..................................................................................................................... vii
Product Information...................................................................................................... 1-1
Features ................................................................................................................................................ 1-8
Operation............................................................................................................................................ 1-14
Specifications ..................................................................................................................................... 1-18
Internal Design................................................................................................................................... 1-24

Removal and Replacement............................................................................................ 2-1
Disassembly Flowchart ........................................................................................................................ 2-3
Removing the Battery .......................................................................................................................... 2-4
Removing an SDRAM Module............................................................................................................ 2-5
Removing the Wireless LAN Mini PCI Card ...................................................................................... 2-7
Removing the Hard Disk Drive............................................................................................................ 2-9
Recovering the Factory Software....................................................................................................... 2-11
Replacing Small Parts ........................................................................................................................ 2-12
Removing the Keyboard Cover.......................................................................................................... 2-13
Removing the Speaker Assembly ...................................................................................................... 2-15
Removing the Keyboard .................................................................................................................... 2-16
Removing the Switchboard PCA ....................................................................................................... 2-19
Removing the CD/DVD Drive........................................................................................................... 2-20
Removing the Display Assembly....................................................................................................... 2-23
Removing the Top Case ..................................................................................................................... 2-26
Removing the Floppy Drive............................................................................................................... 2-32
Removing the Infrared (I/R) PCA...................................................................................................... 2-36
Removing the Audio PCA ................................................................................................................. 2-38
Removing the Heat Sink (with Fan)................................................................................................... 2-40
Removing the CPU Module ............................................................................................................... 2-44
Removing the RJ11/1394 Connector Module.................................................................................... 2-48
Removing the Motherboard ............................................................................................................... 2-50
Replacing Components on a Bottom Case ......................................................................................... 2-59
Repairing the BIOS IC....................................................................................................................... 2-61
Removing Other Components............................................................................................................ 2-63

Troubleshooting and Diagnostics ................................................................................. 3-1
Support by Authorized Service Providers............................................................................................ 3-2
Troubleshooting ................................................................................................................................... 3-3
Diagnostic Tools ................................................................................................................................ 3-18

Replaceable Parts........................................................................................................... 4-1
Reference Information .................................................................................................. 5-1
Password Removal Policy.................................................................................................................... 5-2
Hewlett-Packard Display Quality Statement........................................................................................ 5-3
Service Notes and Obsolete Parts ........................................................................................................ 5-5

Service Manual

iii

Figures
Figure 1-1. Front View................................................................................................................................ 1-8
Figure 1-2. Back View ................................................................................................................................ 1-9
Figure 1-3. Bottom View........................................................................................................................... 1-10
Figure 1-4. Front View.............................................................................................................................. 1-11
Figure 1-5. Back View .............................................................................................................................. 1-12
Figure 1-6. Bottom View........................................................................................................................... 1-13
Figure 1-7. Resetting the Notebook .......................................................................................................... 1-17
Figure 1-8. Replaceable Module Diagram ................................................................................................ 1-24
Figure 2-1. Disassembly Flow..................................................................................................................... 2-3
Figure 2-2. Removing the Battery ............................................................................................................... 2-4
Figure 2-3. Removing an SDRAM Module ................................................................................................ 2-5
Figure 2-4. Removing an SDRAM Module ................................................................................................ 2-6
Figure 2-5. Removing the Mini PCI Card ................................................................................................... 2-7
Figure 2-6. Removing the Mini PCI Card ................................................................................................... 2-8
Figure 2-7. Removing the Hard Disk Drive ................................................................................................ 2-9
Figure 2-8. Removing the Hard Disk Drive Tray...................................................................................... 2-10
Figure 2-9. Removing the Keyboard Cover .............................................................................................. 2-14
Figure 2-10. Disconnecting the Speaker Cable ......................................................................................... 2-14
Figure 2-11. Removing the Speaker Assembly ......................................................................................... 2-15
Figure 2-12. Removing the Keyboard ....................................................................................................... 2-17
Figure 2-13. Removing the Switchboard PCA.......................................................................................... 2-18
Figure 2-14. Removing the Switchboard PCA.......................................................................................... 2-19
Figure 2-15. Removing the CD/DVD Drive ............................................................................................. 2-21
Figure 2-16. Removing the CD/DVD Drive ............................................................................................. 2-22
Figure 2-17. Removing the Display Assembly ......................................................................................... 2-24
Figure 2-18. Removing the Top Case........................................................................................................ 2-27
Figure 2-19. Removing the Top Case Screws ........................................................................................... 2-29
Figure 2-20. Removing the Top Case Screws ........................................................................................... 2-30
Figure 2-21. Removing the Top Case........................................................................................................ 2-31
Figure 2-22. Removing the Floppy Drive ................................................................................................. 2-33
Figure 2-23. Removing the Floppy Drive ................................................................................................. 2-35
Figure 2-24. Removing the I/R PCA......................................................................................................... 2-37
Figure 2-25. Removing the Audio PCA .................................................................................................... 2-39
Figure 2-26. Removing the Heat Sink (with Fan) ..................................................................................... 2-41
Figure 2-27. Removing the Heat Sink (with Fan) ..................................................................................... 2-43
Figure 2-28. Removing the CPU Module.................................................................................................. 2-45
Figure 2-29. Removing the CPU Module.................................................................................................. 2-47
Figure 2-30. Removing the RJ11/1394 Connector Module ...................................................................... 2-49
Figure 2-31. Removing the Motherboard.................................................................................................. 2-51
Figure 2-32. Removing the Hard Disk Drive Guide ................................................................................. 2-53
Figure 2-33. Disconnecting the Motherboard Cables................................................................................ 2-54
Figure 2-34. Removing the Motherboard.................................................................................................. 2-56
Figure 2-35. Example of Serial Number Label ......................................................................................... 2-59
Figure 2-36. Replacing the Antennas ........................................................................................................ 2-60
Figure 2-37. Removing a PCMCIA Door ................................................................................................. 2-60
Figure 2-38. Boot-Block Jumper............................................................................................................... 2-62
Figure 3-1. Basic Troubleshooting Steps .................................................................................................... 3-3
Figure 4-1. Exploded View ......................................................................................................................... 4-2
Figure 4-2. Exploded View ......................................................................................................................... 4-3

Service Manual

Tables
Table 1-1. Product Comparisons................................................................................................................. 1-1
Table 1-2. Activating Power Modes ......................................................................................................... 1-14
Table 1-3. Main Status Lights (front of notebook) ................................................................................... 1-15
Table 1-4. Keyboard Status Lights............................................................................................................ 1-15
Table 1-5. Fn Hot Keys ............................................................................................................................. 1-16
Table 1-6. Specifications........................................................................................................................... 1-18
Table 1-7. Accessories .............................................................................................................................. 1-22
Table 1-8. Functional Structure Description ............................................................................................. 1-25
Table 2-1. Removal Cross-Reference ......................................................................................................... 2-1
Table 2-2. Required Equipment .................................................................................................................. 2-2
Table 2-3. Recommended Screw Torque Values ........................................................................................ 2-2
Table 2-4. Replacing Small Parts .............................................................................................................. 2-12
Table 2-5. Removing Components............................................................................................................ 2-63
Table 3-1. ASP Support Options................................................................................................................. 3-2
Table 3-2. Scope of Diagnostic Tools......................................................................................................... 3-7
Table 3-3. Troubleshooting Suggestions..................................................................................................... 3-8
Table 3-4. POST Terminal-Error Beep Codes .......................................................................................... 3-20
Table 3-5. POST Messages ....................................................................................................................... 3-24
Table 3-6. Sycard PCCtest Commands ..................................................................................................... 3-26
Table 3-7. BIOS Setup Menus and Parameters ......................................................................................... 3-28
Table 4-1. Replaceable Parts ....................................................................................................................... 4-4
Table 4-2. Accessory Replaceable Parts ................................................................................................... 4-11
Table 4-3. Part Number Reference............................................................................................................ 4-12
Table 5-1. LCD Guidelines ......................................................................................................................... 5-4

Service Manual

Introduction
This manual provides reference information for servicing the HP Pavilion ze5600, ze5500, ze5400,
ze5300, ze5200, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010,
nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and
Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use technology code
KE. This manual is for use by authorized service personnel while installing, servicing, and repairing these
products.
The manual is designed as a self-paced guide that will train you to install, configure, and repair these
notebooks. The manual is self-contained, so you can follow it even without having equipment available.
The following table lists other sources of information about the notebook computers and related products.
Source

Address or Number

HP Notebook Web site

http://www.hp.com/notebooks

Compaq Notebook Web site

Comments

http://welcome.hp.com/country/us/eng/prodserv/
notebooks_tabletpcs.html

HP Business Support Web site

http://www.hp.com/go/bizsupport

HP Asia Pacific Channel Support
Centre for DPSP Partners

http://www.hp.com.au/

Restricted to DPSP
Partners only.

America Online

Keyword: HP

Call (800) 827-6364
for membership within the
US.

CompuServe

GO HP

Call (800) 524-3388
for membership within
the U.S.

HP Support Assist
CD-ROM

(800) 457-1762

U.S. and Canada.

(801) 431-1587

Outside US and Canada.

Microsoft® Windows® manual

Microsoft Web site

Service Manual

Information about
Windows operating
system.

http://www.microsoft.com/

Information and updates
for Windows operating
systems.

vii

1
Product Information
The following list of HP and Compaq notebook products is current at the time of publication but is subject
to change.
Table 1-1. Product Comparisons
HP Pavilion ze5600
Processor

Intel® Celeron® (2.6-, 2.8-GHz)
Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics
capability

Operating System

Microsoft® Windows® XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP Pavilion ze5500
Processor

Intel Celeron (2.6-GHz)
Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Service Manual

Product Information

1-1

HP Pavilion ze5400 and ze5300
Processor

Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz)
Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) activematrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP Pavilion ze5200
Processor

Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or
14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability.

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP Pavilion ze4600
Processor

AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.0-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or
14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

1-2

Product Information

Service Manual

HP Pavilion ze4500
Processor

AMD Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz)
Intel Celeron (2.4-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP Pavilion ze4400
Processor

AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.0-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled.

Power States

On, Standby, Hibernate, Off

HP Pavilion ze4300
Processor

Mobile Intel Pentium 4 Processor-M (1.8-, 2.0-, 2.2-, and 2.4-GHz)
Intel Celeron (1.8-, 2.0-, and 2.2-GHz)
AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 1.87-, and 2.0-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) activematrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Service Manual

Product Information

1-3

HP Pavilion ze4200
Processor

Mobile Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz)
Intel Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz)
AMD Athlon (1.47-, 1.53-, 1.6-, 1.67-, and 1.8-GHz)

Memory

Up to 512 MB SDRAM using 256-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics
capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP Pavilion ze4100
Processor

Mobile Intel Pentium 4 Processor-M (1.7-, 1.8-, and 2.0-GHz)
Intel Celeron (1.6-, 1.7-, and 1.8-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics
capability.

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

1-4

Product Information

Service Manual

HP nx9010
Processor

Mobile Intel Pentium 4-D (2.4-, 2.53-, 2.66-, and 3.06-GHz)
Intel Celeron (2.0- and 2.6-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP nx9008
Processor

Intel Celeron (2.6- and 2.8-GHz)

Memory

At least 256 MB SDRAM preinstalled

Display

14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability.

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

HP nx9005
Processor

Mobile Intel Pentium 4 Processor-M (1.8-, 2.0-, 2.2-, and 2.4-GHz)
Intel Celeron (1.8-, 2.0-, and 2.2-GHz)
AMD Athlon (1.47-, 1.53-, 1.8-, and 2.0-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or
14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Service Manual

Product Information

1-5

HP nx9000
Processor

AMD Athlon (1.8- or 2.0-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Compaq Evo Notebook N1050v
Processor

Mobile Intel Pentium 4 Processor-M (1.8-GHz)
Intel Celeron (1.6-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics
capability.

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Compaq Evo Notebook 1010v
Processor

Intel Celeron (1.6-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics
capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

1-6

Product Information

Service Manual

Compaq Presario 2500
Processor

Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz)
Intel Celeron (2.6- and 2.8-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or
14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Compaq Presario 2100
Processor

Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz)
Intel Pentium 4-D (2.53-GHz)
Intel Celeron (1.6-, 1.7-, 1.8-, 2.0-, and 2.4-GHz)
AMD Athlon (1.46-, 1.53-, 1.67-, and 1.8-GHz )
AMD Athlon XP-M (1.87-, 2.0-GHz)

Memory

Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or
14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Compaq Presario 1100
Processor

Intel Celeron (1.6- and 1.8-GHz)

Memory

Up to 512 MB SDRAM using 256-MB modules. At least 256 MB SDRAM preinstalled.

Display

15.0-inch XGA (1024 × 768) or SXGA+ 1400 × 1050) or
14.1-inch XGA (1024 × 768) active-matrix TFT

Video

ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP
graphics capability

Operating System

Windows XP Professional or Windows XP Home preinstalled

Power States

On, Standby, Hibernate, Off

Service Manual

Product Information

1-7

Features
The following illustrations show the notebook’s main external features. For an exploded view of the
notebook, see page 4-2.

Figure 1-1. Front View
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v,
and Compaq Presario 2100 and 1100

Notebook open/close latch

Microphone option (not available)

One-touch buttons

Infrared port (select models only)

Keyboard status lights

Power button: turns the notebook on and off

Wireless on-off button and indicator light
(select models only)

Touch pad, scroll pad, Select buttons, and plus
on-off button

10. Battery

Main status lights (left to right): power mode,
hard disk activity, and battery

12. PS/2 keyboard or PS/2 mouse port
(supports Y adapter)

1-8

Product Information

11. CD-ROM, DVD, or other drive

Service Manual

Figure 1-2. Back View
HP Pavilion ze4x00
HP nx9005 and nx9000

13. AC adapter jack

21. Modem port (select models only)

14. Two universal Serial Bus (USB) ports

22. PCMCIA card and CardBus slot and button

15. LAN port (select models only)

23. IEEE 1394 port (select models only)

16. S-Video port (select models only)

24. Audio jacks (left to right): external microphone
and audio out (headphones)

17. Parallel port (LPT1): use this port for a parallel
printer or other parallel device

25. Volume controls (select models only)

18. Serial port (COM1): use this port for a serial
mouse, modem, printer, or other serial device

26. Audio mute button and audio mute light
(select models only)

19. External monitor port

27. Floppy drive (select models only)

20. Kensington lock slot (security connector)

NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 very similar
except for logo.

Service Manual

Product Information

1-9

Figure 1-3. Bottom View
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v,
and Compaq Presario 2100 and 1100

28. Hard disk drive

31. Reset button

29. Battery latch

32. Port replicator connect (select models only)

30. SDRAM door

33. Mini PCI door (no user parts inside)

1-10

Product Information

Service Manual

Figure 1-4. Front View
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500

Wireless on-off button and indicator light
(select models only)

Audio mute button and audio mute light
(select models only)

Notebook open/close latch

One-touch buttons

Keyboard status lights

Power button: turns the notebook on and off

Touch pad, scroll pad, Select buttons, and plus
on-off button

Main status lights (left to right): power mode,
hard disk activity, and battery

12. Audio jacks (left to right): external microphone
and audio out (headphones)

Infrared port (select models only)

13. CD-ROM, DVD, or other drive

10. Battery
11. Volume controls (select models only)

14. Universal Serial Bus (USB) port

Service Manual

Product Information

1-11

Figure 1-5. Back View
HP Pavilion ze5x00, HP nx9010, and HP nx9008

15. AC adapter jack

21. S-Video port (select models only)

16. Two universal Serial Bus (USB) ports

22. Kensington lock cable slot (security connector)

17. LAN port (select models only)

23. Modem port (select models only)

18. External keyboard/mouse port

24. IEEE 1394 port (select models only)

19. Parallel port (LPT1): use this port for a parallel
printer or other parallel device

25. PCMCIA card and CardBus slot and button
26. Floppy drive (select models only)

20. External monitor port

1-12

Product Information

Service Manual

Figure 1-6. Bottom View
HP Pavilion ze5x00, HP nx9010, HP nx9008,
and Compaq Presario 2500

27. Hard disk drive

31. Port replicator connect (select models only)

28. Battery latch

32. Reset button

29. Mini PCI door (no user parts inside)
30. SDRAM door

Service Manual

Product Information

1-13

Operation
This section gives an overview of the notebook’s operation.

Turning the Notebook On and Off
You can start and stop your notebook using its power button. However, at certain times you might want to
use other methods to start or stop the notebook—depending on power considerations, types of active
connections, and start-up time.
NOTE: This manual describes the notebook in its original factory configuration, with all settings at their
default values.
Table 1-2. Activating Power Modes
Power mode

To enter this mode

Press the power button
Power mode status light is on

Standby mode
Saves significant power
Turns off the display and other components
Maintains current session in RAM
Restarts quickly
Restores network connections
Power mode status light blinks

Press the power button
–or–
select Start > Turn Off Computer > Stand By (Windows XP)
–or–
select Start > Shut Down > Standby (Windows 2000)
–or–
allow timeout

Hibernation mode
Saves maximum power
Saves current session to disk, and then shuts down.
Restores network connections
Power mode status light is off

Press Fn+F12
–or–
select Start > Shut Down > Hibernate (Windows 2000)
–or–
allow timeout

Shut down (off)
Saves maximum power
Turns off without saving current session
At startup, resets everything, starts a new session, and
restores network connections.
Power mode status light is off

Select Start > Turn Off Computer > Turn Off (Windows XP)
–or–
Select Start > Shut Down > Shut down (Windows 2000)
–or–
press the power button for 4 seconds (only if the Start menu
procedure doesn’t work)

To turn on: Press the power button to restart, or to resume your session from Standby or Hibernation mode.

1-14

Product Information

Service Manual

Checking the Status of the Notebook
The main status lights on the front of the notebook report power status, battery status, and hard disk activity.
Table 1-3. Main Status Lights (front of notebook)
Meaning
Power status
On: notebook is on (even if the display is off).
Blinking: notebook is in Standby mode.
Off: notebook is off or in Hibernation mode.
Hard disk drive activity
On: notebook is accessing the hard disk drive.

Battery status
Green: The AC adapter is connected and the battery is fully charged.
Amber: The AC adapter is connected and the battery is charging.
Blinking: The AC adapter is connected and the battery is missing or has a fault.
Off: The AC adapter is not connected.

The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks.
Table 1-4. Keyboard Status Lights
Meaning
Caps Lock
Caps Lock is active.

Num Lock
Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.)

Keypad Lock
The embedded keypad is active (Fn+F8). Num Lock must also be on for the numeric keys;
otherwise, cursor control is active (as marked on an external keyboard).

Service Manual

Product Information

1-15

Using Fn Hot Keys
The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various
system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both
keys.
Table 1-5. Fn Hot Keys
Hot Key

Effect

Fn+F1

Decreases the display brightness

Fn+F2

Increases the display brightness

Fn+F5

Toggles among the built-in display, an external display, and simultaneous display on both.

Fn+F8

Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num Lock is on, then
the numeric functions are active; otherwise, cursor control is active (as marked on an external
keyboard).

Fn+F12

Enters Hibernation mode

Fn+NumLock

Toggles Scroll Lock on and off

Fn+Page Up

Increases the audio volume and cancels the mute setting

Fn+Page Down

Decreases the audio volume

Fn+Backspace

Audio mute

1-16

Product Information

Service Manual

Resetting the Notebook
Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If
this happens, try the following in the order listed. Press the power button to restart.
•

If possible, shut down Windows:
Press ctrl+alt+del, and then select Shut Down, Restart.
If the system will not allow a software shutdown, press and hold down until the display shuts down
(about 4 seconds) and then release the power button. Press the power button again to restart.

•

Use a ballpoint pen or a straightened paper clip to press the reset button on the bottom of the notebook.

Figure 1-7. Resetting the Notebook

NOTE: To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD
drive, and then restart. Press esc when the HP logo appears, and then select the CD/DVD drive as
the temporary boot device.

Service Manual

Product Information

1-17

Specifications
The following tables list the specifications for the notebook and its accessories and are subject to change.
For the latest versions, see the HP Notebook Web site http://www.hp.com/notebooks.
Table 1-6. Specifications
Physical Attributes

Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in)
Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in)
Weight: 2.9 kg (6.5 lb) minimum, depending on configuration

Processor and Bus
Architecture

HP Pavilion ze5600:
2.4-, 2.66-, 2.8-, or 3.06-GHz Mobile Intel Pentium 4 ProcessorM with
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus
-or2.6- or 2.8-GHz Intel Celeron processor with 128-KB L2 cache and 1.45-V core low-power
processor with 400-MHz processor system bus

HP Pavilion ze5500:
2.4-, 2.66-, 2.8-, or 3.06-GHz Mobile Intel Pentium 4 processor with
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus
-or2.6-GHz Mobile Intel Celeron processor with 128-KB L2 cache and 1.45-V core low-power
processor with 400-MHz processor system bus

HP Pavilion ze5400 or ze5300:
2.4-, 2.53-, 2.66-, or 2.8-GHz Intel Pentium 4 processor-D or 2.4-, 2.53-, 2.66-,
or 2.8-GHz Mobile Intel Pentium 4 with Intel Speed Step technology, 512-KB L2 cache,
processor with 400-MHz processor system bus

HP Pavilion ze5200:
2.4-, 2.53-, 2.66-, or 2.8-GHz Intel Desktop Pentium 4 processor-D with
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus

HP Pavilion ze4600 or ze4500:
1.87-GHz AMD Athlon XP-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2to 1.3-V core low-power processor with 200- or 266-MHz (double-clocked) processor
system bus

HP Pavilion ze4400:
1.8- or 1.87-GHz AMD Athlon XP-M with Intel Speed Step technology,
512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 200- or 266-MHz
(double-clocked) processor system bus

1-18

Product Information

Service Manual

Processor and Bus
Architecture
(continued)

HP Pavilion ze4300:
1.8-, 2.0-, 2.2-, or 2.4-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus
-or1.8-, 2.0-, or 2.2-GHz Mobile Intel Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus
-or1.46-, 1.53-, 1.67-, 1.80-, or 2.0-GHz Athlon processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus

HP Pavilion ze4200:
1.8-, 1.9-, 2.0-, or 2.2-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus
-or1.6-, 1.7-, 1.8-, or 2.0-GHz Mobile Intel Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus
-or1.46-, 1.53-, 1.67-, or 1.80-GHz AMD Athlon processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus

HP Pavilion ze4100:
1.7-, 1.8-, or 2.0-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus
-or1.6-, 1.7-, or 1.8-GHz Mobile Intel Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus

HP nx9010:
2.4-, 2.53-, or 2.66-GHz Intel Desktop Pentium 4 processor-D with
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus
-or2.0-GHz Mobile Intel Celeron-D processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus

HP nx9008:
2.6- and 2.8-GHz Mobile Intel Celeron-D processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus

HP nx9000:
1.8- or 2.0-GHz AMD Athlon processor with 256-KB L2 cache and 1.45-V core low-power
processor with 133-MHz processor system bus

Compaq Evo Notebook N1050v:
1.8-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step technology,
512-KBL2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor
system bus
-or1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power
processor with 133-MHz processor system bus
Compaq Evo Notebook N1010v:
1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power
processor with 133-MHz processor system bus

Service Manual

Product Information

1-19

Processor and Bus
Architecture
(continued)

Compaq Presario 2500:
1.8-, 2.0-, 2.4-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus

Compaq Presario 2100:
1.8-, 1.9-, 2.0-, or 2.2-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus
-or2.53-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology,
512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor
system bus
-or1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus
-or1.46-, 1.53-, 1.67-, or 1.80-GHz AMD Athlon processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus

Compaq Presario 1100:
1.6- or 1.8-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power
processor with 133-MHz processor system bus
14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050)
active-matrix (TFT) LCD display

Video

Hardware 3D acceleration, hardware DVD acceleration
External monitors up to 1600 × 1200 resolution, 16M colors, and at least 85 Hz refresh rate
(only 60 Hz at 1400 × 1050). Refresh rate and clarity may vary depending on monitor,
resolution, and color depth
ATI Mobility Radeon graphics accelerator with 16-, 32-, or 64-MB DDR graphics memory,
4x AGP graphics capability
Dual display capability (depends on operating system support)
Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with LED
charge-level gauge

Power

Battery life: up to 3 (Li ion) or 2 (NiMH) hours typical (varies with model, usage, and power
settings)
Fast battery recharge: 2 hours when system is off, 3 hours when system is on.
Low-battery warning
Suspend/resume capability
Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, or 75 W

Mass Storage

20- to 60-GB removable hard drive with Ultra-DMA 100 interface
1.44-MB floppy drive (certain models)
24x CD-ROM, 8x DVD, CD-RW, or CD-RW/DVD drive (or higher)
At least 128 MB SDRAM preinstalled

RAM

HP Pavilion ze5x00, ze4x00, Compaq Evo N1050v, Compaq Presario 2500, and Compaq
Presario 2100:
2 slots for PC2100 DDR-266 SDRAM modules
Up to 1 GB (1024 MB) SDRAM using 512 MB modules
Compaq Evo N1010v and Presario 1100:
2 slots for PC2100 DDR-266 SDRAM modules
Up to 512 MB SDRAM using 256 MB modules

1-20

Product Information

Service Manual

Audio System

Stereo sound via 2 built-in speakers
3D-enhanced audio
Volume and mute buttons (certain models)
Headphone-out and microphone-in

Keyboard and
Pointing Device

87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded
numeric keypad.
12 function (Fn) keys
5 user-programmable One-Touch buttons
Touch pad with integrated scroll pad, on-off button and indicator
Left and right Select buttons

LAN
(select models only)

Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support
Supports wake-on-LAN, fast IP, DMI, dRMON
MBA (Managed Boot Agent) support for PXE/BINL, NCP/IPX, DHCP

Wireless LAN
(select models only)

Service Manual

802.11b or 802.11g (54g)

Product Information

1-21

Table 1-7. Accessories

HP Pavilion
ze4x00

HP Pavilion
ze4600
ze4500
ze4400
ze4200

HP nx9005

HP nx9000

Compaq
Evo
N1010v

Compaq
Evo N10
50v

Compaq
Presario
2100

Compaq
Presario
1100

HP Pavilion
ze5x00
HP nx9010
and
nx9008

Accessory

Description

Compaq
Presario
2500

HP Pavilion
ze4100

Memory
F4694-60901
317434-001

128MB DDR266B

•

F4695-60901
317435-001

256MB DDR266B

•

F4696-60901
317436-001

512MB DDR266B

•

Hard Drives

•

HDD-20 GB 9.5mm,
IBM ATA100 FDB

•

0950-4287

HDD-20 GB 9.5mm,
TOSH ATA100 FDB

•

0950-4168

HDD-30 GB 9.5mm,
Hitachi ATA100

•

0950-4162
319413-001

HDD-30 GB 9.5mm,
IBM (diablo) ATA100

•

0950-4319

HDD-30 GB 9.5mm,
IBM ATA100 FDB
(Cascade)

•

0950-4360

HDD-30 GB 9.5mm,
TITAN Toshiba
ATA100 (TITAN)

•

0950-4176

HDD-30 GB 9.5mm,
Toshiba ATA100

•

0950-4320
319414-001

HDD-40 GB 9.5mm,
IBM ATA100 FDB

0950-4288

HDD-40 GB 9.5mm,
Toshiba ATA100

319415-001

SPS-DRV HD 60 GB
(4200 rpm)

319416-001

SPS-DRV HD 60 GB
(5400 rpm)

320692-001

SPS-DRV HD 80 GB
(4200 rpm)

0950-4193
319412-001

HDD-20 GB 9.5mm,
Hitachi ATA100

0950-4318

•

•
•

•

Power Options
F4600-60901

AC-Adapter-Ultraslim
Delta 75W s/PFC

F4809-60901

Battery, Li ion 4.4AHr

1-22

Product Information

•

Service Manual

HP Pavilion
ze4x00

HP Pavilion
ze4600
ze4500
ze4400
ze4200

HP nx9005

HP nx9000

Compaq
Evo
N1010v

Compaq
Evo N10
50v

Compaq
Presario
2100

Compaq
Presario
1100

HP Pavilion
ze4100

•

HP Pavilion
ze5x00
HP nx9010
and
nx9008

Accessory
319411-001

Description

Compaq
Presario
2500

8 Cell Li ion

8120-6312
317444-011

Cord, Pwr, Austr
ABG (2w)

8120-6314

Cord, Pwr, Europe
ABB (2w)

317444-002

SPS-CORD-AC PWR
2 WIRE-INTL

•

317444-061

SPS-CORD-AC PWR
2 WIRE-IT

•

8120-6316
317444-291

Cord, Pwr, Japan
ABJ (2w)

317444-AD1

SPS-CORD-AC PWR 2
WIRE-KOR

•

8120-8373
317444-AA1

Cord, Pwr, People’s
Republic of China
AB2 (2w)

•

317444-101

SPS-CORD-AC PWR
2 WIRE-SWE

•

317444-111

SPS-CORD-AC PWR
2 WIRE-SWI

•

317444-AB1

SPS-CORD-AC PWR
2 WIRE-TAI

•

8120-8699
317444-031

Cord, Pwr, UK (EPSR) for
Hong Kong (2w)

•

8120-6313
317444-001

Cord, Pwr, US ABA (2w)

•

PC Cards
F4640-60978
319468-051

Card, Mini PCI-802.11B
France

•

F4640-60977
319468-002

Card, Mini PCI-802.11B
worldwide

•

Docking
F4808-60901

Port Replicator Assy

F4808-60902

Simple Port Replicator
hp/Compaq

Service Manual

Product Information

1-23

Internal Design
The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually
all system functions. The CPU module and most other subsystems connect to the motherboard.
The following figure shows the connections among the notebook’s replaceable electronic modules.
Table 1-8 on page 1-25 lists the roles that these modules play in the notebook’s functional subsystems.

Figure 1-8. Replaceable Module Diagram

1-24

Product Information

Service Manual

Table 1-8. Functional Structure Description
Bootup

CPU module
Motherboard
Hard disk drive
Floppy drive

Main processor (MMO)
Primary system circuitry, system BIOS
First source of disk-based startup code
Second source of disk-based startup cod.

Processor

CPU module
Motherboard

Main processor, numeric data processor, L1 and L2 cache
Primary system circuitry

Memory

Motherboard
SDRAM module

Video RAM (XE4500)
Changeable SDRAM (2 slots), video RAM (XE4100)

Power

Battery
Motherboard

Power storage
AC adapter socket, reset button, lid switch, power supply, power control circuitry
Power button
AC-to-DC converter

Switchboard PCA
AC adapter

Display

Motherboard
SDRAM module
Display assembly

Graphics controller, video RAM
Display output, backlight, power converter for backlight

Hard disk

Motherboard
Hard disk drive

Hard disk controller
Hard disk mechanism

Floppy drive

Motherboard
Floppy drive

I/O controller, floppy connector
Floppy drive mechanism

Keyboard

Motherboard
Switchboard PCA
Keyboard

Keyboard BIOS, keyboard controller
Power switch, one-touch buttons
Key switches

PS/2
TouchPad

Motherboard
Top case

Keyboard circuitry, keyboard controller, keyboard BIOS
Touch pad sensor, Select buttons, controller (PS/2 output)

Audio

Motherboard
Speaker assembly

Audio controller, audio decoder, speaker amplifier, microphone, external audio
jacks, headphone amplifier, audio-off switch
Speakers

Status

Motherboard
Switchboard PCA
Top case

LED circuitry, keyboard controller
Keyboard LEDs
Main status LEDs

Serial

Motherboard

I/O controller, serial connector

Parallel

Motherboard

I/O controller, parallel connector

Infrared

Motherboard
IR PCA

I/O controller
Infrared transmitter/receiver

PS/2 port

Motherboard

PS/2 connector, keyboard controller

USB

Motherboard

Bus controller (South Bridge), USB connector

S-Video

Motherboard

I/O controller, S-video connector (certain models)

Service Manual

Product Information

1-25

Port Replicator

Motherboard

Port replicator logic, port replicator connector (certain models)

PCMCIA

Motherboard
PCMCIA socket

PCMCIA controller
PCMCIA connector

Wireless LAN
(select
models only)

Mini PCI
Antenna PCAs
IR PCA

I/O controller, radio, radio frequency circuitry
Transmit/receive antennas
On/off switch, indicator light

LAN

Motherboard

LAN circuitry, bus controller, LAN connector

Modem

Motherboard

Modem circuitry (select models), modem connector

1-26

Product Information

Service Manual

2
Removal and Replacement
This chapter tells you how to remove and replace the notebook’s components and assemblies. The items
marked by • in the following table are user-replaceable.
Table 2-1. Removal Cross-Reference

Assembly, display (page 2-23)

•
•
•

Assembly, speaker (page 2-15)

•
•

Battery, main (page 2-4)
Card, wireless LAN Mini PCI (page 2-7)
Case, bottom (page 2-59)

Heat sink (with fan) (page 2-40)

•
•

Case, top (page 2-26)

•
•
•

Drive, hard disk (page 2-9)
Feet, rubber (page 2-12)
Keyboard (page 2-16)
Module, CPU (page 2-44)
Module, RJ11/1394 (page 2-48)

CPU module (page 2-44)

Module, SDRAM (page 2-5)

Cover, keyboard (page 2-16)

PCA, antennas (page 2-60)

Door, Mini PCI (page 2-7)

PCA, audio (page 2-38)

Door, SDRAM (page 2-5)

PCA, I/R (page 2-36)

Doors, PCMCIA (page 2-60)

PCA, motherboard (page 2-50)

Drive, CD/DVD (page 2-20)

PCA, switchboard (page 2-19)

Drive, floppy (page 2-32)

•

Rubber screw plugs, display (page 2-12)

CAUTION: Always provide proper grounding when performing repairs. Without
proper grounding, an electrostatic discharge can damage the notebook and its
components.

NOTE: Reassembly steps are the reverse of the removal steps. Reassembly notes are included at the
end of each section below.
Symbols like these are displayed throughout this chapter to show approximate full-size
screw outlines. You can use these to verify the sizes of screws before you install them. Installing
a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×4.0mm
T-head screw.)

Service Manual

Removal and Replacement

2-1

Table 2-2. Required Equipment
•

0 and 1 Phillips screwdrivers, preferably magnetized

•

Small flat-blade screwdriver

•

5mm nut driver

Table 2-3. Recommended Screw Torque Values
Screw Thread Size

2-2

Torque (cm-kgf)

Torque (in-lbf)

2,0–2,5

1.7–2.2

M2.5 (hinges)

3,5–4,0

3.0–3.4

M2.5 (other)

2,5–3,0

2.2–2.6

2,5–3,0

2.2–2.6

Standoff, hex

2,5–3,0

2.2–2.6

Removal and Replacement

Service Manual

Disassembly Flowchart
The following diagram shows the general “path” you will use when disassembling the notebook to
access any particular component.

Figure 2-1. Disassembly Flow

Service Manual

Removal and Replacement

2-3

Removing the Battery
(User-Replaceable)
Required Equipment
None
Removal Procedure
Slide the battery’s release latch, and then pull the battery out of its compartment.

Figure 2-2. Removing the Battery

2-4

Removal and Replacement

Service Manual

Removing an SDRAM Module
(User-Replaceable)
The notebook has no system memory built into its motherboard, but has 2 slots for SDRAM modules. One
slot contains an SDRAM module that was factory installed.

NOTE: HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100, HP nx9010, nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2500, 2100, and 1100 notebooks use
only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.

CAUTION: Handle the SDRAM module only by its edges and provide proper grounding, or
you might damage the module through electrostatic discharge.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. On the bottom of the notebook, loosen the captive screws holding the SDRAM door, and then remove
the door.
3. Press outward on the latches at the sides of the SDRAM module to release it (the SDRAM module
pops up).
4. Carefully pull the SDRAM module out of the connector.

Figure 2-3. Removing an SDRAM Module
HP Pavilion 4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

Service Manual

Removal and Replacement

2-5

NOTE: The SDRAM door on HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500
models is located in the rear left corner of the notebook bottom, as indicated in Figure 2-4. The procedure
for removing the SDRAM door and modules is the same for all notebook models.

Figure 2-4. Removing an SDRAM Module
HP Pavilion ze5x00, HP nx9010, nx9008, and
Compaq Presario 2500 Models

Reassembly Notes
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully
inserted, and then press down on both sides of the SDRAM module until the latches snap closed.

2-6

Removal and Replacement

Service Manual

Removing the Wireless LAN Mini PCI Card
(User-Replaceable)
Certain notebooks include a wireless LAN Mini PCI card under the Mini PCI door on the bottom of
the notebook.

CAUTION: Handle the Mini PCI card only by its edges and provide proper grounding, or you
might damage the card through electrostatic discharge.

Required Equipment
0 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. On the bottom of the notebook, loosen the captive screws holding the Mini PCI door, and then remove
the door.
CAUTION: Be careful when connecting and disconnecting the antenna cables from the Mini PCI
card. Damaged cables or connectors can degrade notebook performance.

3. Disconnect the 2 antenna cables from the Mini PCI card.
4. Press outward on the latches at the sides of the Mini PCI card to release it (the Mini PCI card pops up).
5. Carefully pull the Mini PCI card out of the connector.

Figure 2-5. Removing the Mini PCI Card
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

Service Manual

Removal and Replacement

2-7

NOTE: The Mini PCI Card door on HP Pavilion ze5x00, HP nx9010 and HP nx9008, and
Compaq Presario 2500 models is located in the front center area of the notebook bottom, as indicated in
Figure 2-6. The procedure for removing the Mini PCI door and card is the same for all notebook models.

Figure 2-6. Removing the Mini PCI Card
HP Pavilion ze5x00, HP nx9010 and nx9008, and
Compaq Presario 2500 Models

Reassembly Notes
Carefully press the Mini PCI card into the connector at an angle of about 30°, until it is fully
inserted, and then press down on both sides of the Mini PCI card until the latches snap closed.

2-8

Removal and Replacement

Service Manual

Removing the Hard Disk Drive
(User-Replaceable)
Required Equipment
1 Phillips screwdriver
Removal Procedure
NOTE: If you are installing a new hard disk drive, load the factory software and operating system on the
drive as described in “Recovering the Factory Software”, as shown on the next page.

1. Unplug the AC adapter, if present, and then remove the battery.
2. On the bottom of the notebook, remove the hard disk drive rubber screw plugs and
M2.5×6.0mm screws. (The number of plugs and screws varies by model.)
3. Carefully pull the hard disk drive out of the notebook.

Figure 2-7. Removing the Hard Disk Drive

Service Manual

Removal and Replacement

2-9

4. Remove the four M3.0×4.0mm screws from the hard disk drive and hard disk drive tray, and
then lift the drive out of the tray.
5. Remove the connector bar from the hard disk drive.

See note below

NOTE: Connector bar not used on HP Pavilion ze5x00 series

Figure 2-8. Removing the Hard Disk Drive Tray

2-10

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Service Manual

Recovering the Factory Software
The following procedure describes how to recover the notebook’s original operating system and
drivers. This process can take up to 15 minutes to complete. (For more information about recovering
the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.)

CAUTION: Do not interrupt the following process or unplug the AC adapter until the process
completes.

1. Connect the AC adapter to the notebook.
2. Insert the Restore CD (or the Operating System) disk 1 into the notebook’s CD/DVD drive. If the
notebook is turned off, use a pin or straightened paper clip to press the release switch on the drive door
to open it.
3. Turn on or restart the notebook.
4. When the HP logo appears, press esc to display the Boot menu.
5. Use the arrow keys to select the CD/DVD drive as the first boot device, and then press enter.
6. When the dialog box appears, follow the displayed instructions. If prompted, accept the recommended
partition size.
To create the Utility partition without installing the factory software, select Advanced, and then select
not to install the operating system.
If the hard disk is partitioned into several logical drives, you can install the factory software on drive C
without affecting other drives. select Advanced and then select to restore only the C partition.

7. When prompted to reboot the notebook, press ctrl+alt+del, and then follow any instructions that appear.
8. When the operating system has been installed and while Windows is running, replace the OS CD with
the Driver Recovery CD. If autorun is not enabled, select Start > Run. Then type
D:\SWSETUP\APPINSTL\SETUP.EXE (assuming “D:” is your drive designation), and then hit enter.
9. Follow the on-screen instructions for installing the drivers.
10. After the drivers have been installed, the application software may be installed.

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Removal and Replacement

2-11

Replacing Small Parts
The user can replace the following small parts.
Table 2-4. Replacing Small Parts
Part

Replacement Procedure

Rubber screw plugs, display
(on display bezel)

Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace,
firmly press the adhesive side of the screw plug into the recess.

Door, Mini PCI

On the bottom of the notebook, loosen the screws that secure the Mini PCI door to the
bottom case, and then remove the door.

Door, memory

On the bottom of the notebook, loosen the screws that secure the SDRAM module door to
the bottom case, and then remove the door.

Feet, rubber
(on bottom of notebook)

Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press
the adhesive side of the foot into the recess.

Rubber cover, docking port
(ze4500 only)

Grasp the rubber docking port cover with your fingers and gently remove it. To replace, firmly
press the docking port cover into the opening in the bottom case.

Cover, modem port

Insert a small flat-blade screwdriver at the top of the cover and gently pry it loose. To
replace, insert the cover into the modem port opening.

2-12

Removal and Replacement

Service Manual

Removing the Keyboard Cover
Required Equipment
•

1 Phillips screwdriver

•

Small flat-blade screwdriver

Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the two M2.5×4.0mm hinge cover screws that secure the keyboard cover to the rear of the
notebook.
3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near
the center, then near the left end, and then gently lift up the center of the cover. Gently pry up the hinge
covers if needed, being careful not to damage the plastics or wireless antenna underneath.

CAUTION: Be careful not to damage the antenna PCA that is connected to the left and right
display assembly hinges. Damaging either antenna PCA can degrade notebook performance.

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Removal and Replacement

2-13

4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the
right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might
need to be repeated on the left side of display assembly hinge to completely remove the cover.

Figure 2-9. Removing the Keyboard Cover

NOTE: When removing the keyboard cover on HP Pavilion ze5300 and ze5200, HP nx9010, and
Compaq Presario 2500 models, disconnect the speaker cable as indicated in Figure 2-10.

Figure 2-10. Disconnecting the Speaker Cable

Reassembly Note
Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then
press the panel into place.

2-14

Removal and Replacement

Service Manual

Removing the Speaker Assembly
(User-Replaceable)
NOTE: The following speaker assembly removal procedures apply only to HP Pavilion ze4x00,
HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and
1100 Series notebooks. The HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500
Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section
later in this chapter for procedures on removing the top case and speakers on the HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and Compaq Presario 2500 Series notebooks.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-13).
3. Remove the M2.5×6.0mm screw that secures the speaker assembly to the top case.
4. Disconnect the 4-wire cable from the switchboard PCA.

Figure 2-11. Removing the Speaker Assembly

Service Manual

Removal and Replacement

2-15

Removing the Keyboard
Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-13).
3. Remove the four M2.5×4.0mm screws that secure the keyboard to the top case.
4. Lift up on the keyboard at the switchboard PCA end, and then pull it toward the display assembly to
release the tabs from the top case.
5. Turn the keyboard over, and then disconnect the motherboard cable.
6. Remove the keyboard.
Reassembly Notes

CAUTION: Do not excessively bend or fold the keyboard cable. Excessive flexing can
damage the keyboard cable connectors.

•

Lay the keyboard face down on the top case, forward of its normal position, and then reconnect
the keyboard cable.

•

Slide the metal tabs on the bottom of the keyboard into their slots in the top case, and then lower the
keyboard into place.

2-16

Removal and Replacement

Service Manual

Figure 2-12. Removing the Keyboard

Service Manual

Removal and Replacement

2-17

NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-13).
3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case
and speaker assembly, respectively.
4. Remove the M2.5×4.0mm screw that secures the keyboard, and then switchboard PCA to the
top case (page 2-16).
5. Gently lift up on the keyboard, carefully remove the switchboard PCA from the top case, and then
disconnect the underside motherboard cable.

Figure 2-13. Removing the Switchboard PCA
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

2-18

Removal and Replacement

Service Manual

Removing the Switchboard PCA
NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and
Compaq Presario 2500 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-13).
3. Disconnect the 2-wire cable that connects the switchboard PCA to the display lid switch.
4. Remove the two M2.5×4.0mm screws that secure the switchboard PCA to the top case.
5. Gently lift up on the rear right edge of the switchboard PCA to disconnect the PCA from the
motherboard.
6. Remove the switchboard PCA.

Figure 2-14. Removing the Switchboard PCA
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

Service Manual

Removal and Replacement

2-19

Removing the CD/DVD Drive
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-20

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

Removal and Replacement

Service Manual

3. Remove the 2 screws that secure the CD/DVD drive to the top case and motherboard.
NOTE: The screws that secure the CD/DVD drive are 2 different sizes. The front screw is a
M2.5×6.0mm screw. The back screw is a M2.5×4.0mm screw. Make sure these screws are installed in the
correct locations when reinstalling the CD/DVD drive.

4. Place your index finger in the top case opening, and then push out on the CD/DVD drive to release it
from the motherboard.
5. Remove the CD/DVD drive.

Figure 2-15. Removing the CD/DVD Drive
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

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Removal and Replacement

2-21

NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and
Compaq Presario 2500 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:
•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

3. Remove the two M2.5×6.0mm screws that secure the CD/DVD drive to the top case and motherboard.
4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from
the motherboard.
5. Remove the CD/DVD drive.

Figure 2-16. Removing the CD/DVD Drive
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

2-22

Removal and Replacement

Service Manual

Removing the Display Assembly
(Authorized Service Providers Only)
Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-13).
3. Remove the two M2.5×6.0mm retaining screws from the notebook rear panel.
4. Remove the M2.5×4.0mm screws from the left and right antenna PCAs. Relocate the antenna PCAs
away from the display assembly hinges.
5. Disconnect the display assembly cable from the motherboard.
6. Remove the six M2.5×6.0mm retaining screws that secure the display assembly to the top case.
(Note that there is a grounding strap at the left hinge.)
7. Lift the display assembly off of the notebook.

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Removal and Replacement

2-23

Figure 2-17. Removing the Display Assembly

2-24

Removal and Replacement

Service Manual

Reassembly Notes
NOTE: After replacing the display assembly or motherboard, you must use the Service Utilities floppy
disk to reprogram the EEPROM on the motherboard for the new display.
1.

Download the notebook series service package from the Partnership Web site (see page vii), and
then create a Service Utilities floppy disk as described in the package’s Readme file.

Plug in an AC adapter.

Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,
connect a USB floppy drive.

Turn on the notebook.

When you see the HP logo, press esc to display the boot menu, then boot from the floppy drive.

Select the option to update the display/LCD identification stored on the motherboard.

•

Make sure you connect the grounding strap to the left display assembly hinge.

•

When connecting the left and right antenna PCAs, make sure they are parallel with the display assembly
hinges.

Service Manual

Removal and Replacement

2-25

Removing the Top Case
(Authorized Service Providers Only)
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:

2-26

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Speaker assembly (page 2-23)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

CD/DVD drive (page 2-20)

•

Display assembly (page 2-23)

Removal and Replacement

Service Manual

3. Turn the notebook bottom side up with the front facing forward.
4. Remove the following M2.5×4.0mm screws:
•

One from the battery bay

•

One from the hard disk drive bay

5. Remove the remaining 14 M2.5×6.0mm screws.
6. Turn the notebook top side up with the rear panel facing forward.
7. Remove the two M2.5×4.0mm screws from the rear panel.
8. Remove the two M2.5×6.0mm screws from the top case.
9. Lift the top case off of the notebook and then disconnect the touch pad cable from the motherboard.

Figure 2-18. Removing the Top Case
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

Service Manual

Removal and Replacement

2-27

NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and
Compaq Presario 2500 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-28

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Speaker assembly (page 2-15)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

CD/DVD drive (page 2-20)

•

Display assembly (page 2-23)

Removal and Replacement

Service Manual

3. Turn the notebook bottom side up with the front facing forward.
4. Remove the following 16 screws:
•

Six M2.5×7.0mm screws on the rear edge of the notebook

•

Two M2.5×6.0mm screws on each side of the docking connector

•

One M2.5×6.0mm screw behind the battery bay

•

Three M2.5×7.0mm screws around the middle fan vent

•

One M2.5×4.0mm screw in the battery bay

•

Three M2.5×7.0mm screws on the front edge of the notebook

CAUTION: The 16 screws removed in step 4 are 3 different lengths. Be sure to note of the
correct location of each screw as it is removed and install it in the correct location. Failure to
follow this caution can result in damage to the notebook.

Figure 2-19. Removing the Top Case Screws
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

Service Manual

Removal and Replacement

2-29

5. Turn the notebook top side up with the rear panel facing forward.
6. Remove the two M2.5×7.0mm screws from the rear of the bottom case.

Figure 2-20. Removing the Top Case Screws
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

2-30

Removal and Replacement

Service Manual

7. Position the notebook so the front faces forward.
8. Disconnect the floppy drive flex cable from the low insertion force (LIF) connector to which it is
connected.
9. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the
TouchPad cable from the system board.
10. Remove the following 4 screws:
•

One M2.5×7.0mm screw next to the TouchPad cable

•

Two M2.5×6.0mm screws in the center of the top case

•

One M2.5×4.0mm screw on the right side of the top case

CAUTION: The 4 screws removed in step 10 are 3 different lengths. Be sure to note of the
correct location of each screw as it is removed and install it in the correct location. Failure to
follow this caution can result in damage to the notebook.

11. Lift the top case off of the notebook.

Figure 2-21. Removing the Top Case
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

Service Manual

Removal and Replacement

2-31

Removing the Floppy Drive
(Authorized Service Providers Only)
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:

2-32

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

Removal and Replacement

Service Manual

3. Remove the two M2.5×4.0mm screws (right side) that secure the hard disk drive guide to the
motherboard. (Note that the screws (left side) are missing. These screws were removed during the
top case removal procedure.)
4. Disconnect the motherboard cable.
5. Remove the two M2.5×4.0mm screws that secure the floppy drive to the motherboard.
6. Remove the floppy drive.

Figure 2-22. Removing the Floppy Drive
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

Reassembly Notes

CAUTION: Do not excessively bend or fold the floppy drive cable. Excessive flexing can
damage the floppy drive cable connections.

•

Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk
drive guide.

•

When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left side
of the guide gets secured during the top case replacement procedure.

Service Manual

Removal and Replacement

2-33

NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and
Compaq Presario 2500 models.

Required Equipment
•

1 Phillips screwdriver

Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:
•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

3. Remove the insulating tape that secures the floppy drive flex cable to the TouchPad bracket on
the top case.
4. Remove the four M2.5×6.0mm screws that secure the floppy drive and floppy drive bezel to
the top case.
5. Remove the floppy drive.
6. Remove the M2.0×3.0mm screw that secures the floppy drive bezel to the floppy drive.
7. Remove the floppy drive bezel.

2-34

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Service Manual

Figure 2-23. Removing the Floppy Drive
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

Reassembly Notes

CAUTION: Do not excessively bend or fold the floppy drive cable. Excessive flexing can
damage the floppy drive cable connections.

Service Manual

Removal and Replacement

2-35

Removing the Infrared (I/R) PCA
(Authorized Service Providers Only)
Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-36

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

Removal and Replacement

Service Manual

3. Disconnect the I/R PCA cable from the motherboard.
4. Remove the two M2.5×4.0mm screws that secure the I/R PCA to the bottom case.
5. Remove the I/R PCA.

Figure 2-24. Removing the I/R PCA
Reassembly Note

CAUTION: Use care when handling the I/R PCA cable. Damaging the cable can degrade
notebook performance.
Make sure you route the I/R PCA cable between the left screw hole and the bottom case.

Service Manual

Removal and Replacement

2-37

Removing the Audio PCA
(Authorized Service Providers Only)
NOTE: The following audio PCA removal instructions apply only to HP Pavilion ze5300 and ze5200,
HP nx9010, and Compaq Presario 2500 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:
•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

3. Disconnect the audio PCA cable from the motherboard.
4. Remove the audio PCA cable from the clip on the bottom case.

2-38

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Service Manual

5. Remove the two M2.0×3.0mm flathead screws that secure the audio PCA shield to the
bottom case.
6. Remove the audio PCA shield.
7. Remove the M2.0×3.0mm flathead screw that secures the audio PCA to the bottom case.
8. Remove the audio PCA.

Figure 2-25. Removing the Audio PCA
Reassembly Note

CAUTION: Use care when handling the audio PCA cable. Damaging the cable can degrade
notebook performance.

Make sure you route the audio PCA cable into the clip on the bottom case.

Service Manual

Removal and Replacement

2-39

Removing the Heat Sink (with Fan)
(Authorized Service Providers Only)
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.

Required Equipment
0 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-40

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

Removal and Replacement

Service Manual

3. Remove the three M2.5×4.0mm retaining screws.
4. Lift up on the heat sink (with fan), and then disconnect the fan cable from the motherboard.

Figure 2-26. Removing the Heat Sink (with Fan)
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

CAUTION: Do not spin the fan blades with your finger or you could damage the fan’s bearings.

Reassembly Notes
•

If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, and
then attach a new thermal pad.

•

Install the heat sink screws in this order:

1. Install all 3 screws lightly.
2. Fully tighten the screws in the order marked on the heat sink.

Service Manual

Removal and Replacement

2-41

NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and
Compaq Presario 2500 models.

Required Equipment
0 Phillips screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-42

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

Removal and Replacement

Service Manual

3. Disconnect the 2 fan cables from the motherboard.
4. Remove the 4 retaining M2.0×5.0mm screws in the “1,” “2,” “3,” “4” sequence stamped on the
heat sink.
5. Lift up on the heat sink (with fan).

Figure 2-27. Removing the Heat Sink (with Fan)
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

CAUTION: Do not spin the fan blades with your finger or you could damage the fan’s bearings.

Reassembly Notes
•

If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, and
then attach a new thermal pad.

•

Install the heat sink screws in this order:

1. Install all 4 screws lightly.
2. Fully tighten the screws in the order stamped on the heat sink.

Service Manual

Removal and Replacement

2-43

Removing the CPU Module
(Authorized Service Providers Only)
Required Equipment
Small flat-blade screwdriver
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.

Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-44

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

•

Heat sink (page 2-40)

Removal and Replacement

Service Manual

3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a
light snap). Carefully lift the CPU module off of its socket on the motherboard.

Figure 2-28. Removing the CPU Module
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

Reassembly Notes

CAUTION: Each time you install a new CPU module, you must also replace the heat sink’s
thermal pad to maintain optimum heat transfer. Use a sharp knife or scraper to carefully remove
the old thermal pad from the heat sink, and then attach the new thermal pad.

•

The CPU module is keyed for installation, and can be inserted only one way.

•

Carefully insert the CPU module into the motherboard, and then turn the lock screw one-half turn
clockwise to secure the CPU module.

•

Be sure to replace the thermal pad on the heat sink, as described in the reassembly notes on
page 2-41.

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Removal and Replacement

2-45

NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HPnx9008, and
Compaq Presario 2500 models.

Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-46

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

•

Heat sink (page 2-40)

Removal and Replacement

Service Manual

3. Slide the front tip of the locking arm slightly to the right, and then swing it up and back.
4. Carefully lift the CPU module off of its socket on the motherboard.

Figure 2-29. Removing the CPU Module
HP Pavilion ze5x00,
HP nx9010 and HPnx9008, and
Compaq Presario 2500 Models

Reassembly Notes

CAUTION: Each time you install a new CPU module, you must also replace the heat sink’s
thermal pad to maintain optimum heat transfer. Use a sharp knife or scraper to carefully
remove the old thermal pad from the heat sink, and then attach the new thermal pad.

•

The CPU module is keyed for installation, and can be inserted only one way.

•

Carefully insert the CPU module into the motherboard, and then swing the locking arm forward
and down. Make sure the clip on the right side of the CPU module socket secures the locking arm.

•

Be sure to replace the thermal pad on the heat sink, as described in the reassembly notes on
page 2-41.

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Removal and Replacement

2-47

Removing the RJ11/1394 Connector Module
(Authorized Service Providers Only)
NOTE: The following RJ11/1394 connector module removal instructions apply only to
HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models.

Required Equipment
Small flat-blade screwdriver
Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-48

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

Switchboard PCA (page 2-19)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

•

Heat sink (page 2-40)

Removal and Replacement

Service Manual

3. Remove the 4 screws that secure the hard disk drive guide to the bottom case.
NOTE: The 4 screws that secure the hard disk drive guide are 2 different sizes. The screw in the upper
left corner is a M2.5x6.0mm screw. The remaining 3 screws are M2.0×4.0mm screws. Make sure these
screws are installed in the correct locations when reinstalling the hard disk drive guide.

4. Remove the hard disk drive guide.
5. Disconnect the modem cable from the motherboard.
6. Disconnect the 1394 cable from the motherboard.
7. Remove the M2.5×6.0mm screw that secures the RJ11/1394 connector module to the bottom case.
8. Remove the RJ11/1394 connector module.

Figure 2-30. Removing the RJ11/1394 Connector Module
HP Pavilion ze5x00,
HP nx9010 and HP nx9008, and
Compaq Presario 2500 Models

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Removal and Replacement

2-49

Removing the Motherboard
(Authorized Service Providers Only)
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.
Required Equipment
1 Phillips screwdriver
Removal Procedure
NOTE: Before Replacing the Motherboard
If possible, record the computer’s electronic serial number before you replace the motherboard. You will
then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility
floppy disk.
1.

Download the notebook service package from the Partnership Web site (see page vii), and then
create a Service Utilities floppy disk as described in the package’s Readme file.

Plug in an AC adapter.

Insert the Service Utilities floppy disk in the floppy drive.

Turn on the notebook. When the HP logo appears (on either the built-in display or the
external monitor), press esc to display the boot menu, and then choose Removable Device and
boot from the floppy disk.

Select the Serial Number option from the boot menu.

When prompted, type A for the automatic update option. This stores the current system data from
the old motherboard on the floppy disk.

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-50

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

CD/DVD drive (page 2-20)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

•

Floppy drive (page 2-32)

•

Heat sink (page 2-40)

Removal and Replacement

Service Manual

CAUTION: Wireless Models

Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade
performance.

3. Wireless models only. Remove the Mini PCI door and unplug the 2 antenna cables from the
Mini PCI card. Do not remove the Mini PCI card at this time.
4. Remove the four M2.5×4.0mm screws that attach the motherboard to the bottom case.
5. From the back of the notebook, remove the 6 standoffs (2 each from the external monitor port,
serial port, and parallel port).
6. Remove the antenna cable from the metal holder on the motherboard.
7. Carefully lift the motherboard out of the bottom case.
8. If present, remove the modem port cover.

Figure 2-31. Removing the Motherboard
HP Pavilion ze4x00, HP nx9005 and nx9000,
Compaq Evo Notebook N1050v and N1010v, and
Compaq Presario 2100 and 1100 Models

Service Manual

Removal and Replacement

2-51

NOTE: This section applies only to HP Pavilion 5x00, HP nx9010, HP nx9008, and
Compaq Presario 2500 models.

Required Equipment
1 Phillips screwdriver
Removal Procedure
NOTE: Before Replacing the Motherboard
If possible, record the computer’s electronic serial number before you replace the motherboard. You will
then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility
floppy disk.
1.

Download the notebook service package from the Partnership Web site (see page vii), and create a
Service Utilities floppy disk as described in the package’s Readme file.

Plug in an AC adapter.

Insert the Service Utilities floppy disk in the floppy drive.

Turn on the notebook. When the HP logo appears (on either the built-in display or the external
monitor), press esc to display the boot menu, and then choose Removable Device and boot from the
floppy disk.

Select the Serial Number option from the boot menu.

When prompted, type A for the automatic update option. This stores the current system data from
the old motherboard on the floppy disk.

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove these additional assemblies:

2-52

•

Hard disk drive (page 2-9)

•

Keyboard cover (page 2-13)

•

Keyboard (page 2-16)

•

CD/DVD drive (page 2-20)

•

Display assembly (page 2-23)

•

Top case (page 2-26)

•

Heat sink (page 2-40)

•

Floppy drive (page 2-32)

Removal and Replacement

Service Manual

CAUTION: Wireless Models

Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade
performance.

3. Wireless models only: Remove the Mini PCI door, and then unplug the 2 antenna cables from the Mini
PCI card. Do not remove the Mini PCI card at this time.
4. Remove the two M2.0×4.0mm screws that secure the PCMCIA assembly to the bottom case.
5. Remove the 4 screws that secure the hard disk drive guide to the bottom case.
NOTE: The 4 screws that secure the hard disk drive guide are 2 different sizes. The screw in the upper
left corner is a M2.5×6.0mm screw. The remaining 3 screws are M2.0×4.0mm screws. Make sure these
screws are installed in the correct locations when reinstalling the hard disk drive guide.

6. Remove the hard disk drive guide.

Figure 2-32. Removing the Hard Disk Drive Guide

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Removal and Replacement

2-53

7. Disconnect the modem board cable from the motherboard.
8. Disconnect the 1394 board cable from the motherboard.
9. Disconnect the fan cable from the motherboard and remove the fan.
10. Disconnect the audio board cable from the motherboard.

Figure 2-33. Disconnecting the Motherboard Cables

2-54

Removal and Replacement

Service Manual

11. Remove the four M5.0×10mm standoffs from the notebook rear panel (2 on each side of the parallel
and external monitor connectors).
12. Remove the three M2.5×6.0mm screws that secure the CD/DVD drive rear alignment rail to the bottom
case.
13. Remove the CD/DVD drive rear alignment rail.
14. Remove the 2 screws that secure the CD/DVD drive front alignment rail to the bottom case.
NOTE: The 2 screws that secure the CD/DVD drive front alignment rail to the bottom case are
2 different sizes. The screw that secures the left side of the rail is a M2.0×4.0mm screw. The screw that
secures the right side of the rail is a M2.5×6.0mm countersink screw. Make sure these screws are
installed in the correct locations when reinstalling the CD/DVD drive front alignment rail.

15. Remove the CD/DVD drive front alignment rail.
16. Remove the two M2.5×6.0mm countersink screws (one on the front edge of the motherboard, the other
on the left edge of the motherboard) that secure the motherboard to the bottom case.
17. Remove the two M2.0×5.0mm screws that secure the motherboard to the bottom case on the back edge
of the motherboard.
18. Remove the antenna cable from the metal holder on the motherboard.
19. Carefully lift the motherboard out of the bottom case.
20. If present, remove the modem port cover.

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Removal and Replacement

2-55

Figure 2-34. Removing the Motherboard

2-56

Removal and Replacement

Service Manual

Reassembly Notes
NOTE: After replacing the display assembly or motherboard, you must use the Service Utilities floppy
disk to reprogram the EEPROM on the motherboard for the new display.
1.

Download the notebook Series service package from the Partnership Web site (see page vii), and
create a Service Utilities floppy disk as described in the package’s Readme file.

Plug in an AC adapter.

Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,
connect a USB floppy drive.

Turn on the notebook.

When you see the HP logo, press esc to display the boot menu, and then boot from the floppy drive.

Select the option to update the display/LCD identification stored on the motherboard.

If you are replacing the CPU module, you must also replace the thermal pad on the heat sink
(see page 2-41).

Wireless Models Only
•

Before installing the motherboard, make sure the round coaxial cables from the antenna PCAs are held
in place by the clips in the bottom case.

•

Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to
the Mini PCI card.

Reassembly Procedure

CAUTION: Be extremely careful when replacing the motherboard. The motherboard has EMI
springs attached to it that can bend very easily. Bending any EMI spring could cause a
motherboard short.

NOTE: Reprogramming the BIOS IC
A new BIOS IC contains only enough basic programming to enable the notebook to boot. After installing
a new motherboard, you must reprogram the BIOS IC, preferably with the latest
BIOS—(see page 2-60.)

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2-57

21. Remove the following components from the old motherboard, and then install onto the new
motherboard:
•

CPU module

•

Wireless LAN Mini PCI card (if present)

•

SDRAM modules

22. Follow the reassembly notes in the section entitled “Removing the Motherboard” on page 2-50.
NOTE: After Replacing the Motherboard
If present, insert the modem port cover into the modem port opening. Afterwards, you must use
the Service Utility floppy disk to store the system data and display information in the EEPROM on the
new motherboard. To do so:
1.

Plug in an AC adapter.

Insert the Service Utilities floppy disk in the floppy drive.

Turn on the notebook.

If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Let the notebook
reboot, and then go to the next step.

Select the Serial Number option from the boot menu.

If you successfully stored system data on the floppy disk before removing the old motherboard,
type A for the automatic update. This restores the old system data on the new motherboard.

If you did not store system data, type M for the manual update option. Enter the serial number from the
bottom of the notebook—you might have to contact an HP support center to do this.

2-58

Removal and Replacement

Service Manual

Replacing Components on a Bottom Case
Reassembly Procedure

1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to
the new bottom case.
2. Install a new Microsoft Product ID label.
3. Transfer the old serial number label, and then install a new overlay, or create a new serial number label
using the steps below.
4. Follow the “Reassembly Notes” on page 2-52.
Installing a New Serial Number Label
Download the latest version of the serial number label template (Microsoft Word format) from the
Partnership Web site (see page vii) under Support/Service in Technical Support Information. The latest
version includes fields for warranty period and manufacturing location. Store the template with other
Word templates on a PC connected to a laser printer.

5. Open a new document based on the serial label template.
6. Enter the information from the old serial label, and then print the new label on plain white paper.
(The new label does not have barcodes.)
7. Carefully cut out the new serial label just inside the border, and then place it into the inner recess in the
bottom case. The bottom of the label goes toward the front of the case.
8. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case.
9. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay
covers and protects the serial label.

HP Serial Number (S)TW711A1234

1YR

(1P) F2072 W EA MFG TW711A1234
Made in Taiwan

Figure 2-35. Example of Serial Number Label

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Removal and Replacement

2-59

Replacing the Left and Right Antennas
If you need to remove or replace an antenna, see the figure below.

CAUTION: Handle the connector ends of the antennas carefully. Failure to do so could degrade
notebook performance.
Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily
broken.

1. Carefully remove both antennas from the old bottom case.
2. Route both antenna cables through the new bottom case as shown below. Make sure you leave enough
room at the cable connector end to connect to the Mini PCI card.

Figure 2-36. Replacing the Antennas

Replacing a PCMCIA Door
If you need to remove or replace a PCMCIA door, see the figure below.

Figure 2-37. Removing a PCMCIA Door

2-60

Removal and Replacement

Service Manual

Repairing the BIOS IC
(Authorized Service Providers Only)
The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the
motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC
using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk.
If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram
the BIOS IC. If you cannot boot the notebook adequately, use a Crisis Recovery floppy disk. See below for
instructions for all 3 methods.
Using e-DiagTools for Windows

CAUTION: The BIOS update completely replaces the previous BIOS, so follow these directions
exactly or you might damage the notebook. The BIOS update also resets the configurations in
the BIOS Setup utility—except for BIOS passwords—so record these before performing the
update.

Update the notebook’s BIOS as follows:

1. In Windows, exit any programs that are running.
2. Undock the notebook if it is docked, and remove any PCMCIA cards from it.
3. Connect the AC adapter to the notebook.
4. Connect any cables or equipment needed to connect to the Internet.
5. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools >
e-DiagTools for Windows.
6. Select Update, > Download New > OK. Follow the instructions that appear. Once the update process
begins, do not interrupt it.
7. The first time you make an Internet connection from this program on a particular unit, select Change
Settings in the Connect window to define your connection settings.
8. When the process completes, press the power button to reset the notebook.
BIOS updates are available from the HP Business Support Web site http://www.hp.com/go/bizsupport.
Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.

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2-61

Using a BIOS Floppy Disk
If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vii)
under Product Support Information in the Service and Support Library. Follow the instructions for creating
the BIOS floppy disk.

CAUTION: Make sure to use the correct BIOS floppy disk for the notebook model you are
repairing. The program does not verify the notebook model, so you could accidentally install the
wrong BIOS.

1. Insert the BIOS floppy disk in the floppy disk drive.
2. Turn on the notebook and allow it to boot from the BIOS floppy disk.
If the notebook does not turn on at all, do the following to boot from the BIOS floppy disk:
a. Unplug the AC adapter.
b. Press and hold Fn+B.
c. Plug in the AC adapter.
d. Release Fn+B.
NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into
the notebook’s parallel port. See the wiring diagram below.

3. The display goes blank for a minute or more while the BIOS is reprogrammed.
NOTE: If you plugged in a boot block jumper, unplug it before the notebook automatically reboots.

4. After the BIOS reprograms itself, check the BIOS version to make sure it is the latest version.
If necessary, download the latest BIOS version and reprogram the BIOS IC.

Figure 2-38. Boot-Block Jumper

2-62

Removal and Replacement

Service Manual

Removing Other Components
(Authorized Service Providers Only)
Required Equipment
•

0 and 1 Phillips screwdrivers

•

Small flat-blade screwdriver

Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the assemblies, and then follow the additional steps listed in the table below.
Table 2-5. Removing Components
Component

Removal Procedure

Additional Steps

Battery, CMOS

Keyboard cover(page 2-13)

Reassembly Notes: After replacing the CMOS
battery, set the correct time and date using the
BIOS Setup utility or Date/Time in the Control
Panel.

Speaker (page 2-15)
Keyboard (page 2-16)
Switchboard PCA(page 2-19)
CD/DVD (page 2-20
Display (page 2-23)
Top case (page 2-26)
Floppy (page 2-32)
Heat sink (page 2-40)
Motherboard (page 2-50)

Case, bottom

See page 2-3

Case, top

See page 2-3

CD/DVD drive

See page 2-3

CPU module

See page 2-44

Display assembly

See page 2-23.

Doors, PCMCIA

Keyboard cover(page 2-13)

See page 2-3

Speaker (page 2-15)
Keyboard (page 2-16)
Switchboard PCA(page 2-19)
CD/DVD (page 2-20
Display (page 2-23)
Top case (page 2-26)
Heat sink (page 2-40)
Floppy (page 2-32)
Motherboard (page 2-50)

Floppy drive

Service Manual

See page 2-32

Removal and Replacement

2-63

Component

Removal Procedure

Additional Steps

Guide, HDD

Keyboard cover(page 2-13)

When replacing the HDD guide, make sure you
only replace the 2 right screws. Do not replace
the 2 left screws.

Speaker (page 2-15)
Keyboard (page 2-16)
Switchboard PCA(page 2-19)
CD/DVD (page 2-20
Display (page 2-23)
Top case (page 2-26

Heat sink (with fan)

See page page 2-32

Keyboard

See page 2-3

Panel, wireless

Keyboard cover(page 2-13)
Speaker (page 2-15)

Press the tabs on both sides of the panel, and
then lift it from the bottom case.

Keyboard (page 2-16)
Switchboard PCA(page 2-19)
CD/DVD (page 2-20
Display (page 2-23)
Top case (page 2-26)

PCA, I/R

See page 2-36

PCA, left and right
antennas (wireless
models only)

Keyboard cover(page 2-13)
Speaker (page 2-15)
Keyboard (page 2-16)
Switchboard PCA(page 2-19)

Disconnect the front antenna PCA cables from
the Mini PCI card (page 2-7).
Be careful not to bend the metal tabs on the
bottom case when removing or replacing either of
the 2 antenna PCAs.

CD/DVD (page 2-20
Display (page 2-23)
Top case (page 2-26)
Floppy (page 2-32)
Heat sink (page 2-40)
Motherboard (page 2-50)
Bottom case (page 2-59)

PCA, motherboard

See page 2-50

PCA, switchboard

See page 2-3

Socket, PCMCIA

Keyboard cover(page 2-13)
Keyboard (page 2-16)
CD/DVD (page 2-20)

Remove the 2 screws attaching the socket to the
motherboard.
Unplug the PCMCIA socket from the
motherboard.

Display (page 2-23)
Top case (page 2-26)
Floppy (page 2-32)
Heat sink (page 2-40)
Motherboard (page 2-50)

Speaker assembly

2-64

See page 2-3.

Removal and Replacement

Service Manual

3
Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the
notebook, and for identifying faulty components:
•

ASP support information

•

Troubleshooting information

•

Checking for customer abuse (page 3-4)

Troubleshooting the problem (page 3-5)

Verifying the repair (page 3-6)

Suggestions for troubleshooting (page 3-7)

Diagnostic tools
!

e-Diagtools diagnostic program (page 3-18)

Power-on self-test (page 3-20)

Sycard PCCtest 450/460 PC card (page 3-26)

Windows Management Instrumentation (page 3-27)

BIOS Setup utility (page 3-27)

Service Manual

Troubleshooting and Diagnostics

3-1

Support by Authorized Service Providers
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable
option. Standard predefined models and standard special models do not include ASP support. The sales
force has the option of creating models with ASP support using the specials process.
The serial number label on the bottom of the notebook indicates the ASP support status for that model. See
the following table.
Table 3-1. ASP Support Options
Serial Number Label

ASP Support Status

“NoASP”

No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the
notebook, and reimbursement can be negotiated directly with the customer.

“ASP”

Parts and labor will be reimbursed to the ASP.

In other countries, ASP support is standard in most situations but you should check the marking on the serial
number label to verify the ASP support status for that model.

3-2

Troubleshooting and Diagnostics

Service Manual

Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair,
follow the basic troubleshooting steps shown below.

Check the customer’s description
of the problem and any supporting
information.

Check for customer abuse.

Try to duplicate the customer’s
problem.

Troubleshoot the problem using:
- Diagnostic tools.
- Troubleshooting suggestions.

Verify the repair by testing the
functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

Service Manual

Troubleshooting and Diagnostics

3-3

Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
•

If the shipping box is seriously damaged, customer abuse cannot be declared.

•

If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

•

If the notebook shows any of the following, customer abuse is declared:
!

Missing parts

Broken plastic parts

Parts not original to the notebook

Damaged or missing keys on the keyboard

Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.

NOTE: Parts damaged by customer abuse are not covered by the warranty.

3-4

Troubleshooting and Diagnostics

Service Manual

Troubleshooting the Problem
Record pertinent information about the notebook:
•

Model and serial number

•

Operating system and version

•

Software version (stored in hidden fileC:\version.inf)

•

BIOS version

•

Accessories and peripherals used

Analyze the problem:
•

Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how
the problem differs from proper behavior. Also, note the functions that do work properly.

•

Separate Problems. If there are multiple symptoms, separate them into distinct problems.

•

Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and
troubleshooting suggestions to help find possible causes.
!

The e-Diagtools diagnostic program tests most of the notebook components using
automatic and interactive tests, and is your primary troubleshooting tool. Other tools
include the
power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard
PCCtest. Table 3-2 on page 3-7 shows how you can use these tools to isolate the cause of
the notebook’s problem.
The troubleshooting suggestions on page 3-8 include general suggestions for repairing
notebooks that show specific failure symptoms.

Swapping modules that might be defective with others known to be good is generally an ideal way to find
the module responsible for the problem. A failure symptom is rarely caused by more than one module, so
you will not usually need to replace more than one to correct a particular failure.
After you replace a module, the notebook will normally be in a confused state and lock up when you apply
power. If this happens, press the reset button: this turns the notebook off, so that you can restart it in a
known state.

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Troubleshooting and Diagnostics

3-5

Verifying the Repair
Before returning the repaired notebook to the customer, verify the repair by running the following tests:
•

e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page
3-18).
–and–

•

Function Tests. Run tests that check the repaired function, such as those in e-Diagtools
(page 3-18).
–and–

•

3-6

Failed Tests. Run any other tests that failed during troubleshooting.

Troubleshooting and Diagnostics

Service Manual

Suggestions for Troubleshooting
Table 3-2. Scope of Diagnostic Tools

Function

e-Diagtools

Power-On
Self-Test

Sycard
PCCtest 450

WMI/
Toptools
(if installed)

BIOS Setup
Configures

Bootup

Tests

Describes

Processor

Tests

Describes

Tests

Describes

Tests (CMOS
battery only)

Describes

Memory

Tests

Fan

Tests

Batteries
Display

Tests

Hard disk

Tests

Floppy drive

Describes

Configures

Tests

Describes

Configures

Tests*

Tests

Describes

Configures

Keyboard

Tests

Describes

Audio

Tests

Serial

Tests*

Describes

Configures

Parallel

Tests

Describes

Configures

LAN

Tests

Describes

Configures

Modem

Configures

Wireless

Configures
Describes

Infrared
PS/2 port

Tests†

Configures
Configures

Describes

USB

Configures

Port replicator
PCMCIA

Tests

IEEE 1394

Tests

AC adapter

Describes

Status

*Test might be available only on certain units.
†Use

an external keyboard to exercise the port. Run the external 101-key test.

If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the
following table to help find the problem.

Service Manual

Troubleshooting and Diagnostics

3-7

Table 3-3. Troubleshooting Suggestions

Symptom

Call Center: Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what
roles they play. See the figure on page 1-24 and the table on page 1-25.

Startup
Does not boot on
AC or battery

Check power source.

AC adapter

Press and hold power button to turn
notebook off, and then press power
button to turn notebook on.

SDRAM module.

Unplug the AC adapter, remove the
battery and any PC cards, press the
reset button to turn notebook off, and
then reconnect power and try again.

Switchboard PCA

Do not use touch pad while booting
or resuming.

Hard drive

CPU module

Motherboard
Display assembly

Remove all but one SDRAM module
and try again. Reinsert any other
SDRAM module and try again.

Check AC adapter.
Remove all but one
SDRAM module and try
again.
If the power status light
does not turn on,
reprogram the BIOS, and
replace the top case,
replace the motherboard.
If power status light turns
on but display remains
off, try external monitor. If
monitor shows
successful boot, replace
display assembly.
If monitor shows activity
but BIOS does not
complete, replace display
assembly. If monitor is
blank, replace
switchboard PCA,
replace motherboard.
If power status light and
display turn on, BIOS
completes, but OS does
not start from hard disk
or floppy drive, replace
CPU module, replace
motherboard. If OS starts
from floppy drive, reload
hard drive, replace hard
drive.

Beeps once, spins
hard disk, repeats,
but does not boot

Make sure at least one SDRAM
module is installed.

SDRAM module

Does not boot on battery,
but boots on AC

Make sure battery is properly
installed and fully charged. Check
battery level on battery LEDs.

Battery or contacts
Motherboard

Check battery contacts. If available,
try another battery.
Does not boot from
floppy drive

Make sure floppy disk is bootable.

Floppy disk or floppy drive

Use BIOS Setup to check default
boot order.

Motherboard.

Does not boot from CD in
CD/DVD drive

Make sure CD is bootable.

CD/DVD drive

Use BIOS Setup to check default
boot order.

Motherboard

Make sure floppy drive is
installed and connected
correctly.
Make sure CD/DVD is
installed and connected
correctly.

Restart notebook.
Sluggish startup or
shutdown

Use Tools tab in disk’s Properties
sheet to check hard disk. Use Disk
Defragmenter to optimize hard disk.

Hard drive

Delete temporary and unneeded
files.

3-8

Troubleshooting and Diagnostics

Service Manual

Symptom

Call Center: Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

Error message such as
“Invalid system disk” or
“Auto IDE error”

Check for disk in floppy drive.

Hard drive contacts

Check boot order in BIOS Setup.

Hard drive

If notebook boots from
floppy drive, check for
corrupt files on hard
drive, use Recovery CDs
to reinstall factory
software onto hard drive,
replace hard drive.

Remove and reinstall hard drive.

Password forgotten

User must call Technical
Support and provide
proof of ownership.
Password removal is
restricted to certain sites.
See page 5-2.

Verify proper ownership, and then
follow removal procedure with owner
and record appropriate data—see
page 5-2.

Power
No power

Notebook has short
operating time when on
battery

Make sure charged battery is
installed or AC adapter connected.

AC adapter
Battery

Try another battery or AC adapter if
available.

Motherboard

Turn down display brightness.

Battery

Check timeout settings in Power in
Control Panel.

Motherboard

Battery capacity often
decreases after a year
or more.

Check power management settings
in BIOS Setup. Try default settings.
Battery gauge might need calibration.
Run HP Battery Optimizer from
Start menu.
Certain applications can cause
excess CPU and power usage.
(User can get Intel Power Monitor
from http://www.intel.com/ and monitor
CPU load.)
When playing DVD movies on battery
power, use Power Options in Control
Panel to select Portable/Laptop
power scheme.
When using applications with
automatic save feature (such as MS
Word), extend save time or disable to
reduce hard disk access and power
usage.
PCMCIA card use can affect battery
life. Some PCMCIA cards draw
power even while not in use.
Heavy modem use can affect battery
operating time.
Turns off immediately
after turning on

Battery may be extremely low. Plug
in AC adapter or insert charged
battery.

Battery

Does not run on battery;
empty battery indication

Check battery and contacts. Try
another battery if available.

Battery or contacts

Beeps repeatedly

Notebook beeps repeatedly when
battery is low. Connect AC adapter
or replace battery.

Battery

Service Manual

Motherboard

Troubleshooting and Diagnostics

3-9

Symptom

Call Center: Suggestions

Battery does not charge

Make sure AC adapter has correct
power rating.
Make sure AC adapter is connected
properly and battery installed
properly.

Repair Center:
Likely Causes

Repair Center:
Comments

Battery or contacts

Check battery and
AC adapter

AC adapter
Motherboard

Check heat sink

Heat sink

Check battery contacts. If available,
try another battery and AC adapter.
Move notebook away from any
nearby heat source. Unplug AC
adapter and allow battery to cool.
Check for blocked air vents.
AC adapter does not
power notebook

Try another AC adapter, if available.

Battery indicator is
inaccurate

Time Remaining is an estimate
based on notebook’s power use at
that moment. It, therefore, depends
on current task and assumes power
will be used at that rate until battery
runs out. So if notebook is currently
using good deal of power (such as
when reading CD or DVD), Time
Remaining likely shows less time
than actually remains.

AC adapter
Motherboard

AC adapter cannot be
repaired, and must
be replaced.

Standby/resume
General problems

Close all applications before entering
(or allowing notebook to enter)
Standby or Hibernation mode.
If problem appears after installing
new software (including drivers),
uninstall that software. Contact
software vendor for additional
support.

Notebook resumes slowly
from Standby mode

Notebook can take a minute or
longer to resume if network card is
installed. Blinking cursor appears
while system is loading and checking
hardware and network connections.
When hardware is reinitialized,
Windows desktop appears.

Does not suspend to
Standby mode as
expected

Notebook won’t suspend
if connection to another computer is
active.
If notebook is busy, it normally
finishes current operation before
suspending.

Does not automatically
enter Hibernation mode as
expected

3-10

Make sure hibernate support is
enabled in Power in Control Panel.
Also, make sure Hibernate timeouts
(Power Schemes tab) for AC and
battery power are not set to Never.

Troubleshooting and Diagnostics

Service Manual

Symptom

Call Center: Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

Display cable connection

Check cable
connections.

Display
Dark display, no light

Make sure notebook is turned on and
warmed up.
Check power supply.

SDRAM modules
CPU module

Make sure SDRAM modules are
installed properly.

Display assembly

Adjust display brightness.

Motherboard

Press Fn+F5 several times.

Replace SDRAM
modules.
Make sure CPU module
is installed properly,
replace CPU module.
Check display cable
connections, replace
display assembly.

Try external monitor.

If external monitor
displays no image,
replace motherboard.
White display

Adjust display brightness.

Display assembly
Switchboard PCA

Erratic display

Display cable connection
Switchboard PCA

Check display cable
connection.

Display assembly
Motherboard
Bright or missing pixels or
lines.

See quality statement on page 5-3.

Display cable connection
Display assembly

Check display cable
connection.
See quality statement on
page 5-3.

Punctured display

Declared to be caused by
customer abuse.

Vertical crack near center
of display.

Usually caused by closing
display with pencil-sized
object on keyboard

Scratched display glass

Declared to be caused by
customer abuse.

Local area of dark or light
discoloration visible when
display is on
External display does not
work

Declared to be caused by
customer abuse.

Caused by excessive
pressure applied to area on
screen
Check connections.

External display

Press Fn+F5 several times.

Motherboard

Declared to be caused by
customer abuse.

Try display on another computer.

Hard disk
Hard disk never spins

Check power source.

Hard drive or connector

Remove and reinstall hard drive.
Check connector.

Motherboard

Hard disk makes clunking
or scratching noise

Back up disk immediately.

Hard drive

Hard disk makes buzzing
or whining noise

Back up disk immediately.

Was notebook or drive dropped?

If drive case is damaged,
drive may not operate
properly.
Check notebook and
drive for evidence of
customer abuse.

Depends on noise source

Check hard disk installation.
Check for alternate noise sources,
such as PCMCIA drive or fan.

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Troubleshooting and Diagnostics

3-11

Symptom

Call Center: Suggestions

Files corrupted

Run virus scan program.

Repair Center:
Likely Causes

Repair Center:
Comments

Check hard disk using Tools tab in
disk’s Properties sheet.
Test hard disk drive with e-Diagtools
diagnostics.
Back up files if possible, then use
Recovery CDs to reformat hard disk
and reinstall factory software.
Disk capacity less than
normal

Check hard disk using Tools tab in
disk’s Properties sheet.

Hard drive

Check partitions using Control Panel,
Administrative Tools, and Computer
Management under Storage.
Use Recovery CDs to reformat hard
disk and reinstall factory software.
Disk’s reported capacity is
less than actual size

Hard disk allocates approximately 20
MB to diagnostic software. This
space is unavailable for other uses,
and not included in hard disk
capacity reported by Windows.

Floppy drive
General problems

No response from floppy drive.

Floppy drive
Motherboard

Make sure floppy drive is
installed and connected
correctly.

CD/DVD drive
Particular CD or DVD not
playing properly

Check disk for proper insertion, dirt,
or damage. Clean with soft cloth or
replace as needed.
If CD was created on CD-RW drive,
try using HP certified media. Read
and write quality can vary for other
media.

Cannot read any CD or
DVD

Restart notebook.

DVD movie stops playing

DVD may be double-sided.

CD/DVD drive

Make sure CD/DVD drive is installed
properly.

Movie may be paused.
Press Play button.
Region Code error

DVDs contain embedded regional
codes that prevent them from playing
outside region in which they are sold.
This error occurs when trying to play
DVD intended for different region.

HP warranty does not
cover expense of
correcting this situation.

NOTE: Most DVD drives allow region
code to be changed only a limited
number of times (usually no more
than four). When this limit is reached,
last change is hard-coded on DVD
drive, and is permanent. Refer to
DVD player software help for details.

3-12

Troubleshooting and Diagnostics

Service Manual

Symptom

Call Center: Suggestions

System Error: Unable to
read drive” message

Make sure disk is clean, undamaged,
and inserted correctly. Clean with
soft cloth or replace as needed.

Repair Center:
Likely Causes

Repair Center:
Comments

CD/DVD drive

Make sure CD/DVD drive
is installed properly.

Motherboard

Wait 5 to 10 seconds after closing
tray before pressing Play.
Restart notebook.
No DVD or CD-RW
software on notebook

If software was removed, use the
Recovery CDs to reinstall factory
software.

All DVD play is erratic

Some DVDs include software called
“PC Friendly”. This software
can cause errors or erratic play. If
needed, uninstall PC Friendly and
restart notebook.

Keyboard
Some or all keys do not
work properly

Check settings in Control Panel.

Embedded
numeric keypad
does not work

Press Fn+F8 to activate numeric
keypad, and Lock key to turn on
number lock.

Keyboard
Motherboard

Try reinserting ribbon
cable in connector on
motherboard.

KeyboarD
Motherboard

Avoid touching touch pad while
booting or resuming.
PS/2 keyboard and mouse
with Y-adapter do not
work

Check devices separately.

Y-adapter
PS/2 device
Motherboard

Touch pad
General problems

Reset notebook (see page 1-17).

Top case

Check settings in Control Panel.
Make sure touch pad is enabled in
Mouse Properties.

Motherboard

By default, touch pad is disabled if
external PS/2 mouse is connected,
Use BIOS Setup to check settings.
Avoid touching touch pad while
booting or resuming.
Special touch pad
features not working

In Mouse Properties, select
Synaptics PS/2 TouchPad driver.
(Driver is installed from
\hp\drivers\TouchPad.)

Select button does
not work

Top case
Motherboard
Top case
Motherboard

Memory
Out of memory error

Make sure C drive has adequate free
space. Delete temporary and
unneeded files.

SDRAM module

Use memory troubleshooter in
Windows Help.
Not all third-party memory cards
have been tested for use with
notebook.

Service Manual

Troubleshooting and Diagnostics

3-13

Symptom

Call Center: Suggestions

Repair Center:
Likely Causes

Notebook does not boot
after adding SDRAM

Use only DDR-266 SDRAM modules.

SDRAM module

Increase sound volume.

Top case

Check whether sound is enabled
(mute button and software controls).

Speaker assembly

Repair Center:
Comments

Audio
No sound audible

Check for sound resource conflicts in
Device Manager.

Switchboard PCA
Motherboard

Test audio with e-Diagtools
diagnostics.
Sound does not record

Use an external microphone (internal
microphone normally not included).

Check operation using
headphones or
external speakers
(switchboard PCA).
Make sure speaker
assembly cable is
connected.

Switchboard PCA
Motherboard

Check software controls.
Test audio with e-Diagtools
diagnostics.

Serial/Parallel/USB
General problems

Check connections.

Motherboard

Restart notebook.
Use troubleshooters in Windows
Help.
Check settings in Control Panel.
Check port settings in Device
Manager.
Test ports with e-Diagtools
diagnostics.
For USB: contact device vendor and
HP Notebook Web site (see page vii)
for latest USB drivers.
For USB: if the device is powered by
the USB port, try the other port.

Modem
General problems

Check settings in Control Panel.

Motherboard

Open hardware Device Manager.
If modem is disabled, try to enable.
If modem has a conflict, try disabling
another device.
Use analog telephone line (2, 3, or
4 wires), not PBX or digital line. In a
hotel, ask for data line.
Try disabling error correction and
data compression.
Test modem with e-Diagtools
diagnostics.

3-14

Troubleshooting and Diagnostics

Service Manual

Symptom

Call Center: Suggestions

Repair Center:
Likely Causes

Check cables and connections.

Motherboard

Repair Center:
Comments

LAN/network
General problems

Try connecting notebook to another
network station (if applicable). If
green light next to LAN port does not
light, LAN cable may not be
connected to network or network
may be down.
Use networking troubleshooter in
Windows Help.
Check settings in Control Panel.
Make sure LAN cable is Category 3,
4, or 5 for 10Base-T operation,
or Category 5 for 100Base-TX
operation. Maximum cable length is
100 meters (330 feet).
Test LAN with e-Diagtools
diagnostics.

Infrared
General problems

Infrared is disabled and no drivers
installed as shipped. (Drivers are
included.)

Motherboard

Make sure line between infrared
ports is not blocked, ports face each
other squarely and are no more than
1 meter apart. Sunlight, heat from
nearby equipment, or other sources
of infrared radiation can cause
transmission errors.
Open Hardware Device Manager. Try
to enable the infrared port.
Remove any PC cards from
notebook (possible IRQ conflict).
For fast-IrDA, check for DMA conflict
with ECP parallel port.

Wireless
General problems

Check TCP/IP setup in Control
Panel.
Check SSID, channel, and
encryption settings.

Mini PCI card
Antenna PCAs
Motherboard

Make sure all cables are
properly connected to
Mini PCI card and
motherboard. Check for
damaged coaxial cables
or connectors.

One-Touch button
problems
Buttons not working
properly

On-screen display does
not appear when button is
pressed

Service Manual

Make sure correct applications are
associated with buttons in OneTouch tab of Keyboard in Control
Panel.

Keyboard cover
Switchboard PCA
Motherboard

Make sure Onscreen Display is
enabled in One-Touch tab of
Keyboard in Control Panel.

Troubleshooting and Diagnostics

3-15

Symptom

Call Center: Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

Restart notebook.

PCMCIA socket

Try card in another computer.

Motherboard

Using a flashlight, look
for bent pins inside the
PCMCIA socket.

PCMCIA
General problems

If card requires an IRQ, make sure
one is available.

For model XE4500, if
only one slot is affected,
replace PCMCIA socket.
If both slots are affected,
replace motherboard.

In Device Manager, refresh device
list and check for conflicts.
Download current drivers from card
manufacturer’s Web site

AC adapter
Does not power noteboo

Make sure AC adapter has correct
power rating.

AC adapter
Motherboard

Try another AC adapter, if available.

AC adapter cannot be
repaired and must be
replaced.

Motherboard
Evidence of spilled liquid

Declared to be caused by
customer abuse.

Bent or broken
connectors, or burnt
component

Declared to be caused by
customer abuse.

Motherboard cracked.

Declared to be caused by
customer abuse.

Miscellaneous
Clock loses time

Notebook gets
abnormally hot

Plug in AC adapter for 24 hours to
charge CMOS battery.

CMOS battery

Always set notebook on a flat
surface, so air can flow freely around
and underneath it.

Heat sink

Make sure air vents are not blocked.
Games and other programs that
drive CPU usage toward 100% can
contribute.

3-16

Troubleshooting and Diagnostics

Charge CMOS battery.

Motherboard
Check heat sink for
damage or proper fan
operation.
Check thermal contact
between CPU and heat
sink. Replace thermal
pad if needed.

Service Manual

Symptom

Call Center: Suggestions

Notebook pauses or runs
sluggishly

May be normal Windows behavior
(background processing can affect
response time).

Repair Center:
Likely Causes

Repair Center:
Comments

CPU module

If notebook slows after
period of continuous
activity, check heat
sink—see previous
symptom.

Motherboard

Certain operations (such as virus
scanning or file browsers) can affect
performance.
Press ctrl+alt+del to see if an
application is not responding.
Restart notebook.
If hard disk has spun down to
conserve power, it can take several
seconds to spin up (you can hear
this). Use Control Panel to modify
hard disk power settings.
Check for overheating—see previous
symptom.
If notebook’s hard drive frequently
runs (as indicated by hard drive light
on front of notebook) while notebook
appears to be paused or running
slowly, consider installing additional
SDRAM.
Make sure hard drive has adequate
free space. Delete temporary and
unneeded files.
Notebook still on but stops
responding

Press ctrl+alt+del and end any
application not responding.
Reset notebook (see page 1-17).

Accessories
Port replicator problems

Service Manual

Check notebook’s power supply.

Port replicator

Check settings in BIOS Setup.

Motherboard

Port replicator is not
repairable, and must be
exchanged.

Troubleshooting and Diagnostics

3-17

Diagnostic Tools
This section describes the following diagnostic tools you can use for troubleshooting and repairing the
notebook:
•

Notebook e-Diagtools diagnostic program (below)

•

Power-on self-test (page 3-20)

•

Sycard PCCtest 450 PC card (page 3-26)

•

Windows Management Instrumentation (page 3-27)

•

BIOS Setup utility (page 3-27)

e-Diagtools Diagnostic Program
The hardware diagnostic programs provide two levels of testing:
•

User-level testing using a basic hardware test.

•

Advanced testing using individual hardware tests.

The tests are designed to run after the system reboots, so that the notebook will be in a predictable state
during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The
notebook reboots when you exit the program so drivers can be loaded.
Updating e-Diagtools
You can download the latest version of e-Diagtools using e-Diagtools for Windows.
Running e-Diagtools
The following procedure describes how to run e-Diagtools. The individual steps might differ slightly for
different versions of e-Diagtools.

1. Select Start > Turn Off Computer (Shut Down) or Restart.
2. When the HP logo appears, press F10 to start the diagnostic test.
The first time you run the program, you are prompted to select the language for the program.

3. When the menu appears, press F2 to run e-Diagtools.
4. When the Configuration Description appears, check the list of detected hardware.
5. Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is
complete.
6. If you intend to exit without running the advanced tests, press F4 to view the Support Ticket.
Press F3 to exit e-Diagtools.
7. Optional: run the advanced tests. Press F2 to open the advanced test screen.
8. Use the arrow keys and enter to select the test you want to run. Tests are listed only for detected
hardware.
9. Press F2 to run the selected tests and add the results to the Support Ticket.

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Troubleshooting and Diagnostics

Service Manual

10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.
11. Exit. Press F3 and then any key to exit and reboot.
12. Optional: open the Support Ticket. In Windows, select Start > All Programs (or Programs) >
Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows.
13. Select View to display the Support Ticket.
14. To add information about your problem, select Comments, type the information, and then select OK.
To save or print the Support Ticket, select Save As or Print.
To e-mail the Support Ticket to your support agent, select e-Mail. The first time you make an e-mail
connection from this program, select Change Settings in the Connect window and enter the settings
recommended by your support agent.
e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk.
In e-Diagtools for Windows, use the e-Diagtools menu.
If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the
Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.
Interpreting the Results
The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or
follow-up actions. The basic hardware test shows a recommended replacement part.
To help interpret the results of the e-Diagtools tests, refer to the following:
•

e-Diagtools Support Ticket on page 3-19.

•

Replaceable Module Diagram on page 1-24

•

Functional Structure Description on page 1-25

This combined information should enable you to determine which of the notebook’s components require
service.

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Troubleshooting and Diagnostics

3-19

Power-On Self-Test
NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press esc during boot to see POST
(Power-On Self-Test) messages.

When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called
POST. The BIOS will not boot the notebook’s operating system if the system memory, CPU, DMA, or
interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an
error occurs, the BIOS displays a message and/or issues a beep code.
Note that not all POST messages indicate a failure in the notebook—some messages are for information
only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or
firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the
problem using other diagnostic tools.
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to
restart with a clean boot, it requires repair.

1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external
monitor, pointing device, and keyboard.
2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.
3. Press the reset button to return the notebook to a known state.
4. Press the power button to start the notebook.
If the BIOS detects a terminal error condition, it halts POST after issuing a beep code and/or displaying a
message (see the following table). The beep code indicates the POST routine in which the terminal error
occurred.
Table 3-4. POST Terminal-Error Beep Codes
Beep Codes

POST Description

One short beep before boot

1-2

Search for option ROMs

1-1-1-3

Verify Real Mode

1-1-1-4
1-1-2-1
1-1-2-3
1-1-2-4
1-1-3-1
1-1-3-2
1-1-3-3
1-1-3-4
1-1-4-1
1-1-4-3
1-1-4-4
1-2-1-1
1-2-1-2
1-2-1-3

3-20

Disable Non-Maskable Interrupt (NMI)
Get CPU type
Initialize system hardware
Disable shadow and execute code from ROM
Initialize chipset with initial POST values
Set IN POST flag
Initialize CPU registers
Enable CPU cache
Initialize caches to initial POST values
Initialize I/O component
Initialize local bus IDE
Initialize Power Management
Load alternate registers with initial POST values
Restore CPU control word during warm boot

Troubleshooting and Diagnostics

Service Manual

Beep Codes
1-2-1-4
1-2-2-1
1-2-2-3

POST Description
Initialize PCI Bus Mastering devices
Initialize keyboard controller
BIOS ROM checksum

1-2-2-4

Initialize cache before memory Auto size

1-2-3-1

8254 timer initialization

1-2-3-3

8237 DMA controller initialization

1-2-4-1

Reset Programmable Interrupt Controller

1-3-1-1

Test DRAM refresh

1-3-1-3

Test 8742 Keyboard Controller (on motherboard)

1-3-2-1

Set ES segment register to 4 GB

1-3-3-1

Auto size DRAM; or wrong type or no RAM installed

1-3-3-2

Initialize POST Memory Manager

1-3-3-3

Clear 512 KB base RAM

1-3-4-1

RAM failure on address line xxxx

1-3-4-3

RAM failure on data bits xxxx of low byte of memory bus

1-3-4-4

Enable cache before system BIOS shadow

1-4-1-1

RAM failure on data bits xxxx of high byte of memory bus

1-4-1-3

Test CPU bus-clock frequency

1-4-1-4

Initialize Phoenix Dispatch Manager

1-4-2-3

Warm start shut down

1-4-3-1

Shadow system BIOS ROM

1-4-3-3

Auto size cache

1-4-4-1

Advanced configuration of chipset registers

1-4-4-2

Load alternate registers with CMOS values

2-1-1-2

Initialize extended memory for ROMPilot

2-1-1-3

Initialize interrupt vectors

2-1-2-2

POST device initialization

2-1-2-3

Check ROM copyright notice

2-1-2-4

Initialize I20 support

2-1-3-1

Check video configuration against CMOS

2-1-3-2

Initialize PCI bus and devices

2-1-3-3

Initialize all video adapters in system

2-1-3-4

QuietBoot start (optional)

2-1-4-1

Shadow video BIOS ROM

2-1-4-3

Display BIOS copyright notice

2-1-4-4

Initialize MultiBoot

2-2-1-1

Display CPU type and speed

2-2-1-2

Initialize EISA board

2-2-1-3

Test keyboard

2-2-2-1

Set key Select if enabled

2-2-2-2
2-2-3-1

Enable USB devices
Test for unexpected interrupts

2-2-3-2

Initialize POST display service

2-2-3-3

Display prompt "Press F2 to enter SETUP"

2-2-3-4

Disable CPU cache

2-2-4-1

Test RAM between 512 and 640 KB

2-3-1-1

Test extended memory

2-3-1-3

Test extended memory address lines

2-3-2-1

Jump to UserPatch1

2-3-2-3

Configure advanced cache registers

Service Manual

Troubleshooting and Diagnostics

3-21

Beep Codes
2-3-2-4

3-22

POST Description
Initialize Multi Processor APIC

2-3-3-1

Enable external and CPU caches

2-3-3-2

Set up System Management Mode (SMM) area

2-3-3-3

Display external L2 cache size

2-3-3-4

Load custom defaults (optional)

2-3-4-1

Display shadow-area message

2-3-4-3

Display possible high address for UMB recovery

2-4-1-1

Display error messages

2-4-1-3

Check for configuration errors

2-4-2-3

Check for keyboard errors

2-4-4-1

Set up hardware interrupt vectors

2-4-4-2

Initialize Intelligent System Monitoring

2-4-4-3

Initialize coprocessor if present

3-1-1-1

Disable onboard Super I/O ports and IRQs

3-1-1-2

Late POST device initialization

3-1-1-3

Detect and install external RS232 ports

3-1-1-4

Configure non-MCD IDE controllers

3-1-2-1

Detect and install external parallel ports

3-1-2-2

Initialize PC-compatible PnP ISA devices

3-1-2-3

Re-initialize onboard I/O ports

3-1-2-4

Configure Motherboard Configurable Devices (optional)

3-1-3-1

Initialize BIOS Data Area

3-1-3-2

Enable Non-Maskable Interrupts (NMIs)

3-1-3-3

Initialize Extended BIOS Data Area

3-1-3-4

Test and initialize PS/2 mouse

3-1-4-1

Initialize floppy controller

3-1-4-4

Determine number of ATA drives (optional)

3-2-1-1

Initialize hard-disk controllers

3-2-1-2

Initialize local-bus hard-disk controllers

3-2-1-3

Jump to UserPatch2

3-2-1-4

Build MPTABLE for multi-processor boards

3-2-2-2

Install CD-ROM for boot

3-2-2-3

Clear huge ES segment register

3-2-2-4

Fix up Multi Processor table

3-2-3-2

Check for SMART Drive (optional)

3-2-3-3

Shadow option ROMs

3-2-4-1

Set up Power Management

3-2-4-2

Initialize security engine (optional)

3-2-4-3

Enable hardware interrupts

3-2-4-4

Determine number of ATA and SCSI drives

3-3-1-1

Set time of day

3-3-1-3

Check key lock

3-3-2-1

Initialize typematic rate

3-3-3-1

Erase F2 prompt

3-3-3-3

Scan for F2 keystroke

3-3-4-1

Enter SETUP

3-3-4-3

Clear Boot flag

3-4-1-1

Check for errors

3-4-1-2

Inform ROMPilot about the end of POST

3-4-1-3

POST done—prepare to boot OS

3-4-2-2

Terminate QuietBoot (optional)

3-4-2-3

Check password (optional)

3-4-2-4

Initialize ACPI BIOS

Troubleshooting and Diagnostics

Service Manual

Beep Codes

POST Description

3-4-3-2

Prepare Boot

3-4-3-3

Initialize SMBIOS

3-4-3-4

Initialize PnP Option ROMs

3-4-4-1

Clear parity checkers

3-4-4-2

Display MultiBoot menu

3-4-4-3

Clear screen (optional)

3-4-4-4

Check virus and backup reminders

4-1-1-1

Try to boot with INT 19

4-1-1-2

Initialize POST Error Manager (PEM)

4-1-1-3

Initialize error logging

4-1-1-4

Initialize error display function

4-1-2-1

Initialize system error handler

4-1-2-2

PnPnd dual CMOS (optional)

4-1-2-3

Initialize note dock (optional)

4-1-2-4

Initialize note dock late

4-1-3-1

Force check (optional)

4-1-3-2

Extended checksum (optional)

4-1-3-3

Redirect Int 15h to enable remote keyboard

4-1-3-4

Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk

4-1-4-1

Redirect Int 10h to enable remote serial video

4-1-4-2

Re-map I/O and memory for PCMCIA

4-1-4-3

Initialize digitizer and display message

4-2-1-3

Unknown interrupt

4-3-1-1

Initialize the chipset

4-3-1-2

Initialize the bridge

4-3-1-3

Initialize the CPU

4-3-1-4

Initialize system timer

4-3-2-1

Initialize system I/O

4-3-2-2

Check force recovery boot

4-3-2-3

Checksum BIOS ROM

4-3-2-4

Go to BIOS

4-3-3-1

Set Huge Segment

4-3-3-2

Initialize Multi Processor

4-3-3-3

Initialize OEM special code

4-3-3-4

Initialize PIC and DMA

4-3-4-1

Initialize Memory type

4-3-4-2

Initialize Memory size

4-3-4-3

Shadow Boot Block

4-3-4-4

System memory test

4-4-1-1

Initialize interrupt vectors

4-4-1-2

Initialize Run Time Clock

4-4-1-3

Initialize video

4-4-1-4

Initialize System Management Manager

4-4-2-1

Output one beep

4-4-2-2

Clear Huge Segment

4-4-2-3

Boot to Mini DOS

4-4-2-4

Boot to Full DOS

1 long,
2 short

Service Manual

Improper video configuration (reprogram EEPROM) or external ROM checksum failure

Troubleshooting and Diagnostics

3-23

The following table lists POST messages and explanations for reported problems If the system fails after
you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct
the error.
Table 3-5 POST Messages
Message

Description

0200 Failure Fixed Disk

Fixed (hard) disk is not working or not configured properly Make sure the hard disk is
installed properly Run BIOS Setup and make sure the hard disk type is correctly identified

0210 Stuck key

Stuck key on keyboard

0211 Keyboard error

Keyboard is not working

0212 Keyboard Controller
Failed

Keyboard controller failed the test Might require replacing the motherboard (contains the
keyboard controller)

0213 Keyboard locked

Unlock key switch Unlock the system to proceed

0220 Monitor type does not
match CMOS—Run SETUP

Monitor type is not correctly identified in BIOS Setup

0230 Shadow RAM Failed at
offset: nnnn

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected

0231 System RAM Failed at
offset: nnnn

System RAM failed at offset nnnn of the 64k block at which the error was detected

0232 Extended RAM Failed at
offset: nnnn

Extended memory is not working or not configured properly at offset nnnn Update to the
latest BIOS version

0250 System battery is dead—
Replace and run SETUP

CMOS clock battery indicator shows that the CMOS battery is dead Connect the AC adapter
for at least 24 hours, and then run BIOS Setup to reconfigure the system

0251 System CMOS checksum
bad—Default configuration
used

System CMOS has been corrupted or modified incorrectly, perhaps by an application that
changes CMOS data In response, the BIOS has installed the default Setup values Use BIOS
Setup to modify these values if needed If the error persists, check the system battery
Connect the AC adapter for at least 24 hours; replace the motherboard

0260 System timer error

Timer test failed Replace the motherboard

0270 Real time clock error

Real-time clock failed the BIOS test Might require replacing the motherboard

0271 Check date and time
settings

BIOS found the date or time to be out of range, and then reset the real-time clock You might
need to use BIOS Setup to reset the legal date

0280 Previous boot
incomplete—Default
configuration used

Previous POST did not complete successfully POST loads default values and offers to run
BIOS Setup If the failure was caused by incorrect values that are not corrected, the next boot
will likely fail This error is cleared the next time the system is booted

0281 Memory Size found by
POST differed from CMOS

Memory size found by POST differed from that specified in CMOS

02B0 Diskette drive A error

Drive A: is present but fails the BIOS POST diskette tests Make sure the drive is defined with
the proper diskette type in BIOS Setup, and that the drive is connected correctly

02B2 Incorrect Drive A type—
run SETUP

Type of floppy drive A: not correctly identified in BIOS Setup

02D0 System cache error—
Cache disabled

RAM cache failed and BIOS disabled the cache May require replacing the motherboard
A disabled cache slows system performance considerably

02F0: CPU ID

CPU socket number for Multi-Processor error

02F4: EISA CMOS Not
Writeable

ServerBIOS2 test error: Cannot write to EISA CMOS

02F5: DMA Test Failed

ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers

02F6: Software NMI Failed

ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI)

3-24

Troubleshooting and Diagnostics

Service Manual

Message

Description

02F7: Fail-Safe Timer NMI
Failed

ServerBIOS2 test error: Fail-safe timer takes too long

device Address Conflict

Address conflict for the specified device

Allocation Error for: device

Run ISA or EISA Configuration Utility to resolve a resource conflict for the specified device

CD ROM Drive

CD-ROM drive identified

Entering SETUP

Starting BIOS Setup

Failing Bits: nnnn

Hex number nnnn is a map of the bits at the RAM address that failed the memory test Each
1 (one) in the map indicates a failed bit See errors 230, 231, or 232 above for offset address
of the failure in System, Extended, or Shadow memory

Fixed Disk n

Fixed disk n (0–3) identified

Invalid System Configuration
Data

Problem with NVRAM (CMOS) data

I/O device IRQ conflict

I/O device IRQ conflict error

PS/2 Mouse Boot Summary
Screen:

PS/2 mouse installed

nnnn kB Extended RAM
Passed

Where nnnn is the amount of RAM in KB successfully tested

nnnn Cache SRAM Passed

Where nnnn is the amount of system cache in KB successfully tested

nnnn KB Shadow RAM Passed

Where nnnn is the amount of shadow RAM in KB successfully tested

nnnn KB System RAM Passed

Where nnnn is the amount of system RAM in KB successfully tested

Operating system not found

Operating system cannot be located on drive A: or drive C: Enter BIOS Setup and see if the
hard disk and drive A: are properly identified

Parity Check 1 nnnn

Parity error found in the system bus BIOS attempts to locate the address and display it on
the screen Parity is a method for checking errors in binary data A parity error indicates that
data has been corrupted

Parity Check 2 nnnn

Parity error found in the I/O bus BIOS attempts to locate the address and display it on the
screen

Press to resume, to
Setup, for previous

Displayed after any recoverable error message Press to start the boot process or
to enter BIOS Setup and change the settings Press to display the previous screen
(usually an initialization error of an Option ROM, such as an add-on card) Write down and
follow the information shown on the screen

Press to enter Setup

Optional message displayed during POST

PS/2 Mouse

PS/2 mouse identified

System BIOS shadowed

System BIOS copied to shadow RAM

UMB upper limit segment
address: nnnn

Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating
released segments of the BIOS that can be reclaimed by a virtual memory manager

Video BIOS shadowed

Video BIOS copied to shadow RAM

Service Manual

Troubleshooting and Diagnostics

3-25

Sycard PCCtest 450/460 PC Card (Optional)
The PCCtest 450 and 460 cards (version 105) from Sycard Technology are the only recommended
diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC
card that works with test software to exercise PCMCIA functions (For details, see the Sycard Technology
Web site http://wwwsycardcom/).
The PCCtest product contains these components:
•

PCCtest 450 or 460 (revision 105) PC card

•

PCCtest 450/460 software disk (Software updates are available at the Sycard Technology Web site)

•

Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card

You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard
PCMCIA connector.
Use the following tests to check the function of the notebook’s PCMCIA slots See the Sycard
documentation for details about running the tests.

Table 3-6 Sycard PCCtest Commands

All notebook models
(PCI 1520)

3-26

Slot

PCMCIA PC card (16-bit) test
(PC card configuration header)

CardBus (32-bit) test
(CardBus configuration header)

Upper
Lower

pct450-v-1-b80
pct450-v-0-b80

testcb-v-1-b80
testcb-v-0-b80

Troubleshooting and Diagnostics

Service Manual

Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a
notebook WMI allows an application to determine, for example, the operating system being used, which
hardware and software components are in the notebook, and possibly whether any of the components need
replacing A local or remote application can use the WMI interface to check which hardware and software
components are installed on your notebook, and might be able to tell how well they are working or if they
need replacement
Installing the WMI Package
The WMI package is either preinstalled on the notebook’s hard disk or can be downloaded from
http://wwwhpcom/toptools (the contents are the same in both cases) The package must be properly installed

before it can be used
To install the WMI preloaded on the hard disk:

1. Start Windows, if it is not already running.
2. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.
Using WMI
For a complete description of how to use WMI, see the following documentation provided with
the notebook:
•

A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me

•

A Windows online help file describing Hewlett-Packard’s implementation of WMI (group and attribute
definitions): select Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help

Uninstalling the WMI Package

1. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI.
2. Restart the notebook.

BIOS Setup Utility
The BIOS Setup utility provides access to the notebook’s basic configuration settings It is independent of
the operating system
Running the BIOS Setup Utility

1. Close all applications, then restart the notebook: select Start > Turn Off Computer > Restart.
(If necessary, you can press ctrl+alt+del to restart.)
2. When the HP logo appears, and then press F2 to enter the BIOS Setup utility.

Service Manual

Troubleshooting and Diagnostics

3-27

3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate:
! Press the LEFT and RIGHT arrow keys to move among menus
! Press the UP and DOWN arrow keys to move among parameters in a menu
! Press F5 or F6 to move through values for the current parameter, or press enter to change
a setting

4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup
If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS
Setup, and marks the conflicting settings
NOTE: The listings in the following table are for the initial BIOS release and might differ somewhat for
other models

Table 3-7 BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE0104 (Fall 2002)

Main Menu

Description

Default

BIOS Revision

Shows the current BIOS version

Detected
automatically

System Time

Sets the time using 24-hour format Values set take effect immediately

System Date

Sets the date using dd/mm/yy format (except English, which uses
mm/dd/yy format)

Language

Sets the language for BIOS Setup

Detected
automatically

Internal Hard Disk

Sets the hard disk drive type and various parameters

Detected
automatically

Extended Memory

Shows the extended memory size

Detected
automatically

CPU Serial Number

For a Pentium processor with a serial number, makes the serial
number available to software

Disabled

Serial Number

Displays the serial number as shown on the back of the notebook

Detected
automatically

PC ID

Displays the PC ID String stored in the reserved part of RAM

Service ID

Displays an identifier used for repair service

Detected
automatically

UUID

Displays the value of the 16-byte UUID (Universally Unique ID) as
32 hex characters

Detected
automatically

MAC Address

Displays the MAC network address of the internal (wired) LAN, if
present

Detected
automatically

3-28

Troubleshooting and Diagnostics

Service Manual

System Devices Menu

Description

Default

Video Display Device

Sets whether the built-in display automatically switches to an external
display, if one is detected

Auto

External Pointing Devices

Disables the internal pointing devices when an external pointing
device is connected

Auto

Legacy USB Support

Enables BIOS support for USB mouse, keyboard, and floppy drive
during startup

Enabled

Wake On LAN from
Power Off

Lets the notebook be turned on via the LAN port If this option is
enabled, the notebook uses increased power while it is shut down

Disabled

Security Menu

Description

Default

User Password is

Shows if a user password is set

Clear

Administrator Password is

Shows if an administrator password is set

Clear

Set User Password

Press enter to set, change, or clear the user password The password
can have no more than 8 characters (0-9, A-Z), and cannot include
special or accented characters

Enter

Set Administrator
Password

Press enter to set, change, or clear the administrator password, which
protects BIOS Setup settings The password can have no more
than 8 characters (0-9, A-Z), and cannot include special or
accented characters

Enter

Password Required
to Boot

Sets whether a user password is required when the computer boots
Requires the administrator password for changes

Disabled

Boot Menu

Description

Default

Hard Disk

Shows the order of boot devices Move the entries to change the order
Built-in LAN provides diskless boot from a network server

1. Hard Disk

Removable Device
CD/DVD

2. Removable
Device
3. CD/DVD

Built-in LAN

4. Built-in LAN

Exit Menu

Description

Save Changes and Exit

Saves Setup changes, and then exits and reboots

Discard Changes
and Exit

Discards any Setup changes made since last save, and then exits
and reboots Does not affect password, date, or time changes

Get Default Values

Restores default settings, and remains in Setup Does not affect
password, date, or time changes

Updating the Notebook’s BIOS
Hewlett-Packard might from time to time provide updates to the notebook’s BIOS Use e-DiagTools for
Windows to download and install these BIOS updates as needed (page 2-61).

Service Manual

Troubleshooting and Diagnostics

3-29

4
Replaceable Parts
This chapter contains an exploded view of the notebook and the following lists of parts:
•

Notebook replaceable parts (page 4-3)

•

Accessory replacement parts (page 4-11)

•

Part number reference (page 4-12)

Service Manual

Replaceable Parts

4-1

Figure 4-1 Exploded View
HP Pavilion ze4x00,
HP nx9005 and nx9000, and
Compaq Presario 2100

4-2

Replaceable Parts

Service Manual

Figure 4-2 Exploded View
HP Pavilion ze5x00,
HP nx9010 and nx9008, and
Compaq Presario 2500

Service Manual

Replaceable Parts

4-3

Table 4-1 Replaceable Parts
HP Pavilion
ze5x00,
nx9010,
nx9008,
Exchange
Part
Number

Compaq
Presario
2500

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2100

•

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

Description

Part
Number

Cover, Keyboard–1F
Pavilion

F5761-60904
319428-001

Cover, Keyboard–1F
Compaq

F5771-60904
319430-001

SPS-COVER,
KEYBOARD
W/SPEAKERS CPQ

319479-001

•

SPS-COVER,
KEYBOARD
W/SPEAKERS PAV

323099-001

•

Display 150-inch
SXGA+–Pavilion KE

F5761-60912

F5761-69012

•

Display 150-inch XGA–
Pavilion KE

F5761-60911
319437-001

F5761-69011

•

Display 141-inch XGA–
Pavilion KE

F5761-60910
319436-001

F5761-69010

•

Display 150-inch
SXGA+–(Compaq)

F5771-60903

F5771-69003

•

Display 150-inch XGA–
(Compaq)

F5771-60902

F5771-69002

•

Display 141-inch XGA–
(Compaq)

F5771-60901

F5771-69001

•

SPS-DSPLY PANEL
141-inch XGA PAV

319483-001

•

SPS-DSPLY PANEL
150-inch XGA PAV

319484-001

•

SPS-DSPLY PANEL
150-inch SXGA PAV

319485-001

•

SPS-DSPLY PANEL
141-inch SGA PRES

319486-001

•

SPS-DSPLY PANEL
150-inch SGA PRES

319487-001

•

SPS-DSPLY PANEL
150-inch SXGA PRES

319488-001

•

SPS-DSPLY PANEL
150-inch SXGA CPQ

319441-001

•

SPS-DSPLY PANEL
150-inch XGA CPQ

319440-001

•

SPS-DSPLY PANEL
141-inch XGA CPQ

319439-001

•

Speaker assy–1F

F4640-60908
319447-001

•

PCA, switchboard
w/cable 1F Pavilion

F5761-60905
317445-001

•

4-4

Replaceable Parts

•

User
Repl
No
No

•

•
•

Service Manual

HP Pavilion
ze5x00,
nx9010,
nx9008,

Description

Part
Number

Exchange
Part
Number

Compaq
Presario
2500

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2100

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

User
Repl

PCA, switchboard
w/cable 1F

F4640-60933

SPS-KEYBOARD-AR

F4640-60909
317443-171

•

SPS-KEYBOARD-BEL

F4640-60910
317443-181

•

SPS-KEYBOARD-BR

317443-201

•

SPS-KEYBOARD-CZ

F4640-60911
317443-221

•

SPS-KEYBOARD-DEN

F4640-60912
317443-081

•

SPS-KEYBOARD-EUR

317443-021

•

Keybd, FRENCH

F4640-60913
317443-051

•

SPS-KEYBOARD-FC

F4640-60914
317443-121

Keybd, GERMAN

F4640-60915
317443-041

SPS-KEYBOARD-GRK

•

No
No

•

F4640-60916
317443-151

•

SPS-KEYBOARD-HE

F4640-60917
317443-BB1

•

SPS-KEYBOARD-HUN

F4640-60918
317443-211

•

SPS-KEYBOARD-ICL

317443-DD1

•

SPS-KEYBOARD-INTL

F4640-60920
317443-002

•

Keybd, ITALIAN

F4640-60921
317443-061

•

Keybd, JAPANESE

F4640-60922
317443-291

•

SPS-KEYBOARD-KO

317443-AD1

•

SPS-KEYBOARD-LA

317443-161

•

SPS-KEYBOARD-NO

F4640-60923
317443-091

•

SPS-KEYBOARD-PRC

F4640-60929
317443-AA1

•

SPS-KEYBOARD-PT

F4640-60924
317443-131

•

SPS-KEYBOARD-RU

F4640-60925
317443-251

•

SPS-KEYBOARD-SK

317443-231

•

Service Manual

•

No
No

•

Replaceable Parts

4-5

HP Pavilion
ze5x00,
nx9010,
nx9008,

Part
Number

Description

Exchange
Part
Number

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2500

Compaq
Presario
2100

•

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

User
Repl

Keybd, SPANISH

F4640-60926
317443-071

SPS-KEYBOARD-SWE

F4640-60927
317443-101

•

SPS-KEYBOARD-SWI

F4640-60928
317443-111

•

SPS-KEYBOARD-TAI

317443-AB1

•

SPS-KEYBOARD-THAI

317443-281

•

SPS-KEYBOARD-TK

F4640-60930
317443-141

•

Keybd, UK

F4640-60931
317443-031

•

Keybd, US ENGLISH

F4640-60932
317443-001

•

Case, top–1F (Pavilion)

F5761-60906

Case, top–1F FF
(gray/silver)

F4640-60942

SPS-CASE, TOP PAV

319426-001

•

SPS-CASE, TOP CPQ

319427-001

•

SPS-CASE, TOP
3F CPQ FF

319477-001

•

SPS-CASE, TOP
3F PAV FF

319478-001

•

SPS-CASE, TOP 3F
CPQ DF

322998-001

•

SPS-CASE, TOP 3F
PAV DF

322999-001

•

SPS-COVER,
KEYBOARD
W/SPEAKERS CPQ

319479-001

•

SPS-COVER,
KEYBOARD
W/SPEAKERS PAV

323099-001

•

FDD Assy w/cable 1F

F4640-60945

•

No
No

•

319448-001
7

SPS-DRV DSKT
144-MB 3F

320691-001

•

SPS-COVER DSKT
DRV BLANK

319511-001

•

Cover, FDD–1F

F5761-60901

•

319432-001

4-6

Replaceable Parts

Service Manual

HP Pavilion
ze5x00,
nx9010,
nx9008,

Description

Part
Number

Exchange
Part
Number

Compaq
Presario
2500

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2100

•

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

•

User
Repl

Heat sink–1F w/fan

F4640-60947
319456-001

SPS-HEATSINK 3F
W/2 FANS

319492-001

•

Thermal pad, set

F4640-60984
317438-001

•

Kit, door–PCMCIA 1F
Upper Door w/ Spring
Lower Door w/ Spring

F4640-60965
319431-001

SPS-DOOR PCMCIA

319494-001

SPS-PROC P4 24 GHz

319462-001

•

SPS-PROC P4 22 GHz

319461-001

•

SPS-PROC DT P4
22 GHz

319482-001

•

SPS-PROC 24 GHz
400 MHz FSB

323222-001

•

SPS-PROC 24 GHz
533 MHz FSB

323223-001

•

CPU, P4 20 GHz
Northwood uFCPGA

1822-0913
319460-001

F5535-69205

•

CPU, P4 19 GHz
Northwood uFCPGA

1822-1060
319459-001

F5765-69201

•

CPU, P4 18 GHz
Northwood uFCPGA

1822-0819
319458-001

F5535-69202

•

SPS-PROC DT P4
18 GHz

319480-001

CPU, P4 17 GHz
Northwood UfcPGA

1822-0781

SPS-PROC P4 16 GHz

1822-0780
319457-001

•

SPS-PROC C/20 GHz

319466-001

•

CPU, Cel-M 18 GHz
Northwood uFCPGA

1822-1037
319465-001

F5765-69206

•

CPU, Cel-M 17 GHz
Northwood uFCPGA

1822-0990
319464-001

F5765-69204

•

CPU, Cel-M 16 GHz
Northwood uFCPGA

1822-0989
319463-001

F5765-69203

•

CPU, Cel-M 15 GHz
Northwood UfcPGA

1822-1024

F5765-69202

SPS-PROC ATH
XP2000+ 167 GHz
45W

319849-001

Service Manual

No
No

•

•
F3398-69201

•

No
No

•

Replaceable Parts

4-7

HP Pavilion
ze5x00,
nx9010,
nx9008,

Part
Number

Description

Exchange
Part
Number

Compaq
Presario
2500

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2100

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

User
Repl

SPS-PROC ATH
XP1800+ 153 GHz
45W

319848-001

•

SPS-PROC ATH
XP1700+ 146 GHz
45W

319850-001

•

PCA, motherboard–KE
w/IEEE 1394

F5761-60902

Socket, PCMICIA–1F
Guide, HDD–1F

•

F4640-60967
F4640-60944
319455-001

PCA, motherboard–KE
w/o IEEE 1394
Socket, PCMICIA–1F
Guide, HDD–1F

F5761-60903

•

No
No
No

F4640-60967

F4640-60944

319455-001
11

SPS-BD SYSTEM DF

319506-001

•

SPS-BD SYSTEM FF

319507-001

•

SPS-BD SYSTEM DF

319449-001

•

SPS-BD SYSTEM FF

319450-001

•

SPS-BD SYSTEM DF

319612-001

•

SPS-BD SYSTEM FF

319613-001

•

CD-ROM Assy–24x

F4640-60934
319420-001

•

DVD Assy–8x

F4640-60936
319421-001

•

CD-RW/DVD
Combo Assy

F4640-60937
319422-001

•

SPS-DVD+RW

319423-001

•

SPS-DRV CD-RW

319419-001

•

Antennas, Wireless
R&L–1F

F4640-60976
319467-001

•

Antennas, Wireless
R&L–1F

F4640-60976
319467-001

•

Case, bottom assy–FF
XPHome

F4640-60981

•

Case, bottom assy–FF
W2K/XPPro

F4640-60980

•

Case, bottom assy–FF
W2K/XPPro

F4640-60986

•

4-8

Replaceable Parts

•

Service Manual

HP Pavilion
ze5x00,
nx9010,
nx9008,

Description

Part
Number

Exchange
Part
Number

Compaq
Presario
2500

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2100

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

User
Repl

Case, bottom assy–FF
XPHome

F4640-60987

Base Enclosure FF

319469-001

•

Base Enclosure DF

319470-001

•

SPS-ENCLOSURE
BASE DF

317433-001

•

SPS-ENCLOSURE
BASE FF

317432-001

•

Cover, docking port

F4640-60966
319435-001

•

Yes

Cover, modem port

F4640-60960
319434-001

•

Yes

Cover, mem or Mini
PCI–1F w/labels

F4640-60901
319433-001

•

Yes

SPS-COVER
MEM/MINI PC 3F

319489-001

Tray, HDD–1F

F4640-60903
319417-001

SPS-DRV HD 60 G
(4200rpm)

319415-001

SPS-DRV HD 60 G
(5400 rpm)

319416-001

SPS-DRV HD 80 G
(4200 rpm)

320692-001

HDD-40 GB 95mm,
IBM ATA100 FDB

0950-4320
319414-001

HDD-40 GB 95mm,
Toshiba ATA100

0950-4288

HDD-30 GB 95mm,
Hitachi ATA100

0950-4168

HDD-30 GB 95mm,
IBM (diablo) ATA100

0950-4162
319413-001

HDD-30 GB 95mm,
IBM ATA100 FDB
(Cascade)

•

Yes

•
•

•

Yes

•

Yes

•

Yes

•

Yes

•

Yes

•

Yes

•

Yes

•

Yes

0950-4319

•

Yes

HDD-30 GB 95mm,
TITAN Toshiba
ATA100 (TITAN)

0950-4360

•

Yes

HDD-30 GB 95mm,
Toshiba ATA100

0950-4176

•

Yes

HDD-20 GB 95mm,
Hitachi ATA100

0950-4193
319412-001

•

Yes

HDD-20 GB 95mm,
IBM ATA100 FDB

0950-4318

•

Yes

Service Manual

•

Replaceable Parts

4-9

HP Pavilion
ze5x00,
nx9010,
nx9008,

Part
Number

Description
18

Exchange
Part
Number

Compaq
Presario
2500

HP Pavilion
ze4x00,
Comapq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2100

Comaq Evo
N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

F5761H

•

Yes

•

User
Repl

HDD-20 GB 95mm,
TOSH ATA100 FDB

0950-4287

Kit, cable–1F

F4640-60974
319424-001

•

Kit, display screw cover

F4640-60970
319446-001

•

Kit, display screw
cover–Pavilion

F5761-60907

Kit, rubber foot and
screw plug

F4640-60969
317437-001

SPS PANEL IR 3F
W/IR & BUTTON

319502-001

•

SPS PANEL IR 3F
W/IR & W/O BTN

319503-001

•

Panel, IR–1F w/o IR &
w/ button

F4640-60948
317439-001

•

Panel, IR–1F w/o IR &
w/o button

F4640-60949
317440-001

•

Panel, IR–1F w/IR &
w/button

F4640-60950
317441-001

•

Panel, IR–1F w/IR &
w/o button

F4640-60951
317442-001

•

SPS-BD IR 3F

319505-001

PCA, IR – 1F w/o IR

F4640-60964
319454-001

•

PCA, IR–1F w/IR

F4640-60946
319453-001

•

Battery, Li ion 44AHr
8 Cell Li ion

F4809-60901
319411-001

•

Yes

SPS-FAN 3F SMALL

319490-001

•

SPS-CABLE KIT 3F

319493-001

•

SPS-BD RJ45/1394

319512-001

•

SPS-BD RJ45

319513-001

•

Shield, ESD 3F

323187-001

•

SPS-TRAY, HDD, 3F

335941-001

•

Cover, docking port
HP/Compaq

F4641-60905

•

SPS-BD AUDIO
CONTROL 3F

319504-001

•

4-10

Replaceable Parts

•

Yes

•

Yes

•

Yes

•

Yes
No

Service Manual

Table 4-2 Accessory Replaceable Parts

Part
Number

Description

Exchange
Part
Number

HP Pavilion
ze4x00,
nx9005,

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

HP Pavilion
ze4200,
nx9000

Compaq
Presario
2500

Compaq
Presario
2100

Compaq
Evo N1010v
Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

User
Repl

128MB DDR266B

F4694-60901
317434-001

•

Yes

256MB DDR266B

F4695-60901
317435-001

•

Yes

512MB DDR266B

F4696-60901
317436-001

•

Yes

AC-Adapter-Ultraslim
Delta 75W s/PFC

F4600-60901

•

Yes

Battery, Li ion 44AHr
8 Cell Li ion

F4809-60901
319411-001

•

Yes

Card, Mini PCI-80211B
France

F4640-60978
319468-051

•

Yes

Card, Mini PCI-80211B
worldwide

F4640-60977
319468-002

•

Yes

Cord, Pwr, Austr
ABG (2w)

8120-6312
317444-011

•

Yes

Cord, Pwr, Europe
ABB (2w)

8120-6314

•

Yes

Cord, Pwr, Japan
ABJ (2w)

8120-6316
317444-291

•

Cord, Pwr, UK (EPSR)
For Hong Kong (2w)

8120-8699
317444-031

•

Cord, Pwr, US ABA (2w)

8120-6313
317444-001

•

Port Replicator Assy

F4808-60901
317448-001

Simple Port Replicator
HP/Compaq

F4808-60902

Service Manual

•

•
•

•

Yes

•

Yes

•

Yes

•

Yes

•

Yes

Replaceable Parts

4-11

Table 4-3 Part Number Reference
HP Pavilion
ze4x00

Part

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

•

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

Yes

Description

Exchange
Part Number

0950-4162

F2072-69115

HDD-300GB 95mm,
IBM (diablo) ATA100

0950-4168

F3257-69106

HDD-30GB 95mm,
Hitachi ATA100

•

Yes

0950-4176

F3257-69103

HDD-30GB 95mm,
Toshiba ATA100

•

Yes

0950-4193

F3257-69105

HDD-20GB 95mm,
Hitachi ATA100

•

Yes

0950-4287

F3476-69002

HDD-20GB 95mm,
TOSH ATA100 FDB

•

Yes

0950-4288

F3378-69102

HDD-40GB 95mm,
Toshiba ATA100

•

Yes

0950-4318

F3257-69501

HDD-20GB 95mm,
IBM ATA100 FDB

•

Yes

0950-4319

F3414-69500

HDD-300GB 95mm,
IBM ATA100 FDB
(Cascade)

•

Yes

0950-4320

F3428-69500

HDD-400GB 95mm,
IBM ATA100 FDB

•

Yes

0950-4360

F3414-69501

HDD-30GB 95mm,
TITAN Toshiba
ATA100 (TITAN)

•

Yes

Description

SPS-PROC P4 16 GHz

1822-0780

•

•
•
•

1822-0781

F3398-69201

CPU, P4 17 GHz
Northwood uFCPGA

1822-0819

F5535-69202

CPU, P4 18 GHz
Northwood uFCPGA

•

1822-0913

F5535-69205

CPU, P4 20 GHz
Northwood uFCPGA

1822-0989

F5765-69203

1822-0990

•

User
Repl

•

CPU, Cel-M 16 GHz
Northwood uFCPGA

•

F5765-69204

CPU, Cel-M 17 GHz
Northwood uFCPGA

•

1822-1024

F5765-69202

CPU, Cel-M 15 GHz
Northwood uFCPGA

•

1822-1037

F5765-69206

CPU, Cel-M 18 GHz
Northwood uFCPGA

•

1822-1060

F5765-69201

CPU, P4 19 GHz
Northwood uFCPGA

•

7121-7525

Overlay, serial label

8120-6312

Cord, Pwr, Austr
ABG (2w)

•

Yes

8120-6313

Cord, Pwr, US
ABA (2w)

•

Yes

8120-6314

Cord, Pwr, Europe ABB
(2w)

•

Yes

8120-6316

Cord, Pwr, Japan
ABJ (2w)

•

8120-8373

SPS-CORD AC PWR
2 WIRE-PRC

•

4-12

Replaceable Parts

•

Yes

•

Yes

Service Manual

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

User
Repl

8120-8699

Cord, Pwr, UK (EPSR)
For Hong Kong (2w)

•

317432-001

SPS-ENCLOSURE
BASE FF

•

317433-001

SPS-ENCLOSURE
BASE DF

•

317434-001

128MB DDR266B

•

Yes

317435-001

256MB DDR266B

•

317436-001

512MB DDR266B

•

317437-001

Kit, rubber foot and
screw plug

•

317438-001

Thermal pad, set

•

317439-001

Panel, IR–1F w/o IR &
w/button

317440-001

Yes

•

Yes

•

Yes

•

Yes

•

Panel, IR–1F w/o IR &
w/o button

•

317441-001

Panel, IR–1F w/IR &
w/button

•

317442-001

Panel, IR–1F w/IR &
w/o button

•

317443-001

Keybd, US ENGLISH

•

317443-002

SPS-KEYBOARD-INTL

•

317443-021

SPS-KEYBOARD-EUR

•

317443-031

Keybd, UK

•

317443-041

Keybd, GERMAN

•

317443-051

Keybd, FRENCH

•

317443-061

Keybd, ITALIAN

•

317443-071

Keybd, SPANISH

•

317443-081

SPS-KEYBOARD-DEN

•

317443-091

SPS-KEYBOARD-NO

•

317443-101

SPS-KEYBOARD-SWE

•

317443-111

SPS-KEYBOARD-SWI

•

317443-121

SPS-KEYBOARD-FC

•

317443-131

SPS-KEYBOARD-PT

•

317443-141

SPS-KEYBOARD-TK

•

Service Manual

•

No
No
No

•

No
No

•

Replaceable Parts

4-13

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

User
Repl

317443-151

SPS-KEYBOARD-GRK

•

317443-161

SPS-KEYBOARD-LA

•

317443-171

SPS-KEYBOARD-AR

•

317443-181

SPS-KEYBOARD-BEL

•

317443-201

SPS-KEYBOARD-BR

•

317443-211

SPS-KEYBOARD-HUN

•

317443-221

SPS-KEYBOARD-CZ

•

317443-231

SPS-KEYBOARD-SK

•

317443-251

SPS-KEYBOARD-RU

•

317443-281

SPS-KEYBOARD-THAI

•

317443-291

Keybd, JAPANESE

•

317443-AA1

SPS-KEYBOARD-PRC

•

317443-AB1

SPS-KEYBOARD-TAI

•

317443-AD1

SPS-KEYBOARD-KO

•

317443-BB1

SPS-KEYBOARD-HE

•

317443-DD1

SPS-KEYBOARD-ICL

•

317444-001

Cord, Pwr, US
ABA (2w)

•

317444-002

SPS-CORD AC PWR
2 WIRE-INTL

•

317444-011

Cord, Pwr, Austr
ABG (2w)

•

Yes

317444-031

Cord, Pwr, UK (EPSR)
For
Hong Kong (2w)

•

Yes

317444-061

SPS-CORD AC PWR
2 WIRE-IT

•

Yes

317444-101

SPS-CORD AC PWR
2 WIRE-SWE

•

Yes

317444-111

SPS-CORD AC PWR
2 WIRE-SWI

•

Yes

317444-291

Cord, Pwr, Japan
ABJ (2w)

•

317444-AA1

SPS-CORD AC PWR
2 WIRE-PRC

•

Yes

317444-AB1

SPS-CORD AC PWR
2 WIRE-TAI
SPS-CORD AC PWR
2 WIRE-KO

•

Yes

•

Yes

317444-AD1

4-14

Replaceable Parts

•

Yes
Yes

Yes

•

Service Manual

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

User
Repl

317445-001

PCA, switchboard
w/cable 1F Pavilion

•

317446-001

SPS-BD switch w/
cable 1F CPQ

•

317447-001

SPS-LABEL
NAME SET

•

Yes

317448-001

Port Replicator Assy

•

317473-001

Kit, rubber foot and
screw plug

•

Yes

319411-001

Battery, Li ion 44AHr
8 Cell Li ion

•

Yes

319412-001

HDD-20GB 95mm,
Hitachi ATA100

•

Yes

319413-001

HDD-300GB 95mm,
IBM (diablo) ATA100

•

Yes

319414-001

HDD-40 GB 95mm,
IBM ATA100 FDB

•

Yes

319415-001

SPS-DRV HD 60 G
(4200rpm)

•

Yes

319416-001

SPS-DRV HD 60 G
(5400 rpm)

•

Yes

319417-001

Tray, HDD–1F

•

Yes

319418-001

Guide, HDD–1F

•

319419-001

SPS-DRV CD-RW

•

319420-001

CD-ROM Assy–24X

•

319421-001

DVD Assy–8x

•

319422-001

CD-RW/DVD
Combo ASSY

•

319423-001

SPS-DVD+RW

•

319424-001

Kit, cable–1F

•

319425-001

Kit, screw

•

Yes

319426-001

SPS-CASE, TOP PAV

•

319427-001

SPS-CASE, TOP CPQ

•

319428-001

Cover, Keyboard–1F
Pavilion

•

319429-001

SPS-COVER
KEYBOARD EVO

•

319430-001

Cover, Keyboard–1F
Compaq

•

319431-001

Kit, door–PCMCIA

•

4-16

Replaceable Parts

•

Yes

•

No
No
No

•

Service Manual

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

319432-001

Cover, FDD–1F

•

319433-001

Cover, mem or
Mini PCI–1F w/labels

•

319434-001

Cover, modem port

•

319435-001

Cover, docking port

•

19436-001

Display 141-inch XGA–
Pavilion KE

319437-001

User
Repl

•

Yes

•

Yes

•

Yes

•

Display 150-inch XGA–
Pavilion KE

•

319438-001

Display 150-inch
SXGA+–Pavilion KE

•

319439-001

SPS-DSPLY PANEL
150-inch SXGA CPQ

•

319440-001

SPS-DSPLY PANEL
150-inch XGA CPQ

•

319441-001

SPS-DSPLY PANEL
141-inch XGA CPQ

•

319445-001

SPS-BD INVERTER

•

319446-001

Kit, display screw cover

•

Yes

319447-001

Speaker assy–F

•

319448-001

FDD Assy w/cable–1F

•

319449-001

SPS-BD SYSTEM DF

•

319450-001

SPS-BD SYSTEM FF

•

319453-001

PCA, IR–1F w/IR

•

319454-001

PCA, IR–1F w/o IR

•

319455-001

Socket, PCMCIA–1F

•

319456-001

Heat sink–1F w/fan

•

319457-001

SPS-PROC P4 16 GHz

•

319458-001

CPU, P4 18 GHz
Northwood uFCPGA

•

319459-001

CPU, P4 19 GHz
Northwood uFCPGA

•

319460-001

CPU, P4 20 GHz
Northwood uFCPGA

•

319461-001

SPS-PROC P4 22 GHz

•

319462-001

SPS-PROC P4 24 GHz

•

Service Manual

•

Replaceable Parts

4-17

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

User
Repl

319463-001

CPU, Cel-M 16 GHz
Northwood uFCPGA

•

319464-001

CPU, Cel-M 17 GHz
Northwood uFCPGA

•

319465-001

CPU, Cel-M 18 GHz
Northwood uFCPGA

•

319466-001

SPS-PROC C/20 GHz

•

319467-001

Antennas, Wireless
R&L–1F

•

319468-002

Card, Mini PCI-80211B
worldwide

•

Yes

319468-051

Card, Mini PCI-80211B
France

•

Yes

319469-001

Base Enclosure FF

•

319470-001

Base Enclosure DF

•

319477-001

SPS-CASE TOP 3F
CPQ FF

•

319478-001

SPS-CASE, TOP 3F
PAV FF

•

319479-001

SPS-COVER,
KEYBOARD
W/SPEAKERS CPQ

•

319480-001

SPS-PROC DT P4
18 GHZ

•

319482-001

SPS-PROC DT P4
22 GHZ

•

319483-001

SPS-DSPLY PANEL
141-inch XGA PAV

•

319484-001

SPS-DSPLY PANEL
150-inch
XGA PAV

•

319485-001

SPS-DSPLY PANEL
150-inch
SXGA PAV

•

319486-001

SPS-DSPLY
PANEL141-inch
SGA PRES

•

319487-001

SPS-DSPLY PANEL
150-inch
SGA PRES

•

319488-001

SPS-DSPLY PANEL
150-inch
SXGA PRES

•

319489-001

SPS-COVER
MEM/MINI PC 3F

•

Yes

319490-001

SPS-FAN 3F SMALL

•

319492-001

SPS-HEATSINK 3F
W/2 FANS

•

319493-001

SPS-CABLE KIT 3F

•

4-18

Replaceable Parts

•

Service Manual

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

•

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

User
Repl

319494-001

SPS-DOOR PCMCIA

319502-001

SPS PANEL IR 3F
W/IR & BUTTON

•

319503-001

SPS PANEL IR 3F
W/IR & W/O BTN

•

319504-001

SPS-BD AUDIO
CONTROL 3F

•

319505-001

SPS-BD IR 3F

•

319506-001

SPS-BD SYSTEM DF

•

319507-001

SPS-BD SYSTEM FF

•

319511-001

SPS-COVER DSKT
DRV BLANK

•

319512-001

SPS-BD RJ45/1394

•

319513-001

SPS-BD RJ45

•

319612-011

SPS-BD SYSTEM DF

•

319613-001

SPS-BD SYSTEM FF

•

319848-001

SPS-PROC ATH
XP1800+
153-GHz 45W

•

319849-001

SPS-PROC ATH
XP2000+
167-GHz 45W

•

319850-001

SPS-PROC ATH
XP1700+
146-GHz 45W

•

320691-001

SPS-DRV DSKT
144 MB 3F

•

320692-001

SPS-DRV HD 80 G
(4200 rpm)

•

322998-001

SPS-CASE TOP 3F
CPQ DF

•

322998-001

SPS-CASE, TOP 3F
PAV DF

•

323099-001

SPS-COVER,
KEYBOARD
W/SPEAKERS PAV

•

323222-001

SPS-PROC 24 GHz
400 MHz FSB

•

323223-001

SPS-PROC 24 GHz
533 MHz FSB

•

F4600-60901

AC-Adapter-Ultraslim
Delta 75W s/PFC

F4640-60901

Cover, mem or
Mini PCI–1F
w/ labels

Service Manual

•

Yes

•

Yes

•

Yes

Replaceable Parts

4-19

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

Description

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

User
Repl

F4640-60903

Tray, HDD–1F

•

F4640-60908

Speaker assy–1F

•

F4640-60909

SPS-KEYBOARD-AR

•

F4640-60910

SPS-KEYBOARD-BEL

•

F4640-60911

SPS-KEYBOARD-CZ

•

F4640-60912

SPS-KEYBOARD-DEN

•

F4640-60913

Keybd, FRENCH

F4640-60914

SPS-KEYBOARD-FC

F4640-60915

Keybd, GERMAN

F4640-60916

SPS-KEYBOARD-GRK

•

F4640-60917

SPS-KEYBOARD-HE

•

F4640-60918

SPS-KEYBOARD-HUN

•

F4640-60920

SPS-KEYBOARD-INTL

•

F4640-60921

Keybd, ITALIAN

•

F4640-60922

Keybd, JAPANESE

•

F4640-60923

SPS-KEYBOARD-NO

•

F4640-60924

SPS-KEYBOARD-PT

•

F4640-60925

SPS-KEYBOARD-RU

•

F4640-60926

Keybd, SPANISH

F4640-60927

SPS-KEYBOARD-SWE

•

F4640-60928

SPS-KEYBOARD-SWI

•

F4640-60929

SPS-KEYBOARD-PRC

•

F4640-60930

SPS-KEYBOARD-TK

•

F4640-60931

Keybd, UK

•

F4640-60932

Keybd, US ENGLISH

•

F4640-60933

PCA, switchboard
w/cable–1F

F4640-60934

CD-ROM Assy–24X

4-20

Replaceable Parts

•
•

•

No
No

•
•

No
No

•

Yes

•

Service Manual

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

F4640-60936
F4640-60937

F4640-69037

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

DVD Assy–8x

•

CD-RW/DVD Combo
ASSY

•

Description

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

User
Repl

F4640-60942

Case, top–1F
(gray/silver)

F4640-60944

Guide, HDD–1F

•

F4640-60945

FDD Assy w/cable–1F

•

F4640-60946

PCA, IR–1F w/IR

•

F4640-60947

Heat sink–1F w/fan

•

F4640-60948

Panel, IR–1F w/o IR &
w/button

•

F4640-60949

Panel, IR–1F w/o IR &
w/o button

•

F4640-60950

Panel, IR–1F w/IR &
w/button

•

F4640-60951

Panel, IR–1F w/IR &
w/o button

•

F4640-60960

Cover, modem port

•

Yes

F4640-60964

PCA, IR–1F w/o IR

•

F4640-60965

Kit, door–PCMCIA

•

F4640-60966

Cover, docking port

•

Yes

F4640-60967

Socket, PCMCIA–1F

•

F4640-60969

Kit, rubber foot and
screw plug

•

Yes

F4640-60970

Kit, display screw cover

•

F4640-60974

Kit, cable–1F

•

F4640-60975

Kit, screw

•

Yes

F4640-60976

Antennas, Wireless
R&L–1F

•

F4640-60977

Card, Mini PCI-80211B
worldwide

•

Yes

F4640-60978

Card, Mini PCI-80211B
France

•

Yes

•

Yes

F4640-60980

F4640-69080

Case, bottom assy–
W2K/XPPro

•

F4640-60981

F4640-69081

Case, bottom assy–
XPHome

•

F4640-60984

Service Manual

Thermal pad, set

•

Replaceable Parts

•

4-21

HP Pavilion
ze4x00

Part

HP Pavilion
ze5x00,
nx9010,
nx9008

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

•

Compaq
Presario
2100

Description

Exchange
Part Number

F4640-60986

F4640-69086

Case, bottom assy–
w/1394 W2K/XPPro

•

F4640-60987

F4640-69087

Case, bottom assy–
w/1394 XPHome

•

F4641-60905

Cover, docking port
hp/Compaq

•

Yes

F4641-60906

Training set,
Series 02-B

•

F4694-60901

128MB DDR266B

•

Yes

F4695-60901

256MB DDR266B

•

Yes

F4696-60901

512MB DDR266B

•

Yes

F4808-60901

Port Replicator Assy

•

Yes

F4808-60902

Simple Port Replicator
hp/Compaq

•

Yes

F4809-60901

Battery, Li ion 44AHr 8
Cell
Li ion

•

Yes

F5761-12001

CD, Rec XP Home NA
ENG

•

F5761-12003

CD, Rec XP Home
AUS EN

•

F5761-12006

CD, Rec XP Home NA
ENG

•

F5761-60901

Cover, FDD–1F

•

Description

•

User
Repl
No
No

F5761-60902

F5761-69002

PCA, motherboard–KE
w/IEEE 1394

•

F5761-60903

F5761-69003

PCA, motherboard–KE
w/o IEEE 1394

•

F5761-60904

Cover, Keyboard–1F
Pavilion

•

F5761-60905

PCA, switchboard
w/cable–1F Pavilion

•

F5761-60906

Case, top–1F (Pavilion)

•

F5761-60907

Kit, display screw
cover–Pavilion

•

F5761-60910

F5761-69010

Display 141-inch XGA–
Pavilion KE

•

F5761-60911

F5761-69011

Display 150-inch XGA–
Pavilion KE

•

F5761-60912

F5761-69012

Display 150-inch
SXGA+–Pavilion KE

•

Yes

F5761-60913

Label, Name set–KE

•

F5771-60901

F5771-69001

Display 141-inch XGA–
(Compaq)

•

F5771-60902

F5771-69002

Display 150-inch XGA–
(Compaq)

•

4-22

Replaceable Parts

Service Manual

HP Pavilion
ze4x00

Part
Description

Exchange
Part Number

F5771-60903

F5771-69003

Description

Compaq
Evo N1050v

Compaq
Presario
2500

Compaq
Presario
2100

HP nx9005

HP Pavilion
ze4200

Compaq
Evo N1010v

HP nx9000

Compaq
Presario
1100

HP Pavilion
ze4100

F5771J

H5761H

Compaq
Presario
2100

Display 150-inch
SXGA+(Compaq)

F5771-60904

Cover, Keyboard–1F
Compaq

F5781-12004

CD, Rec XP Home UK
ENG

Service Manual

HP Pavilion
ze5x00,
nx9010,
nx9008

•

User
Repl

•

Replaceable Parts

4-23

5
Reference Information
This chapter includes the following reference information:
•

Password removal policy

•

Display quality statement

Service Manual

Reference Information

5-1

Password Removal Policy
If the user forgets the system password, the user calls Technical Support to determine the proper removal
procedure The user must provide proof of ownership and the notebook must be operated during the
procedure.
The password removal procedure is protected as HP Company Private information There are a restricted
number of locations that can perform password removal It might not be disclosed or distributed outside
those locations.
Password removal is strictly controlled Hewlett-Packard and authorized support providers must ensure
with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s
actual and current owner This requires a sales receipt showing the notebook serial number and owner’s
name, or a written statement from the owner attesting that he or she is the owner of the notebook The
statement can be a fax copy of the document The fact that the notebook is in the hands of an HP
representative on behalf of the customer is not evidence of ownership In addition, HP will not remove the
password of a notebook for any non-owner, even if it is requested by law enforcement agencies If you
receive such a request, you should notify management and HP Corporate Legal immediately. (These
requests might require a court order prior to our participation.)
Further, the entity removing the password must log the name, serial number and date of the removal, and
file the written backup with the log The log and backup are subject to standard record retention process and
review.
The final issue relating to removal of passwords is that HP cannot provide information to users that would
assist them in improperly removing a password and opening a notebook.

5-2

Reference Information

Service Manual

Hewlett-Packard Display Quality Statement
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot
produce large displays that are cosmetically perfect Most, if not all, TFT displays exhibit some level of
cosmetic imperfection These cosmetic imperfections might be visible to the customer under varying
display conditions, and can appear as bright, dim, or dark spots This issue is common across all vendors
supplying TFT displays in their products and is not specific to the notebook display.
Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not
warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of
cosmetic imperfections and still conform to HP’s cosmetic quality specifications.
Here are some guidelines for determining what action to take on customers’ complaints of cosmetic
imperfections in their TFT displays:

1. View the notebook under the customer’s normal operating conditions.
This means that if the customer uses the unit predominately in DOS, in Windows, or in some other
application or combination of applications, you should make the determination under those same
applications Self test is not a normal operating condition and is not a sufficient tool for interpreting
display quality.

2. Use the table below to determine whether the display should be considered for replacement These are
the only conditions in this guideline that might call for a replacement due to a defect in material or
workmanship based on the HP Limited Warranty Statement.
3. If a display is considered for replacement, make sure the customer understands that cosmetic variations
might also exist on the replacement display, and might require the customer to use a work-around to
obscure the cosmetic imperfection.
4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests will
not normally be considered for display replacement The HP-responsible person working with the
customer should identify work-around solutions that are reasonable and appropriate for the individual
customer Customers who must have a more perfect display solution should consider switching to a
notebook with a DSTN display.
We expect that over time the industry will continue to produce displays with fewer inherent cosmetic
imperfections, and we will adjust our HP guidelines as these improvements are implemented.

Service Manual

Reference Information

5-3

Table 5-1 LCD Guidelines
Type of Imperfection

Imperfections Not Allowed

Electrical Imperfections:

•

7 or more single bright dots

Bright dots (a)

•

7 or more single dark dots

Dark dots (a)

•

9 or more total (bright and dark combined) defective dots

•

Any occurrence of multiple defective dots within 15 mm

•

Any polarizer bubble, discoloration, or dent that is visible from at least 36
cm (14 in)

Mechanical Imperfections:
Discoloration
Polarizer bubbles, dents (b)
Definitions of imperfections:

aBright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off.
bPolarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not
change size (In contrast, a polarizer scratch is a light line that is visible on a darker background and
does not change size)

5-4

Reference Information

Service Manual

Service Notes and Obsolete Parts
Service notes containing important repair information for these products will be issued as needed These
notes are available online at the Partnership Web site (see page vii).

Service Manual

Reference Information

5-5

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Hp Pavilion Ze4400 Users Manual Service

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ZE5600 to the manual fa0a1cb4-91a6-4495-b306-a1aba453d39d

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