Hp Pavilion Zv6000 Users Manual Maintenance And Service Guide

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Maintenance and Service
Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Document Part Number: 382519-002

July 2005

This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.

© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Athlon, Sempron, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Second Edition July 2005
First Edition April 2005
Document Part Number: 382519-002

Contents
1 Product Description
1.1
1.2
1.3
1.4
1.5

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog
3.1
3.2
3.3
3.4
3.5
3.6

Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
Notebook Major Components . . . . . . . . . . . . . . . . . . 3–2
Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–16
Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–17
Sequential Part Number Listing . . . . . . . . . . . . . . . 3–19

4 Removal and Replacement Preliminaries
4.1
4.2
4.3
4.4
4.5
4.6
4.7

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Considerations . . . . . . . . . . . . . . . . . . . . . . .
Preventing Damage to Removable Drives . . . . . . . .
Preventing Electrostatic Damage . . . . . . . . . . . . . . .
Packaging and Transporting Precautions . . . . . . . . .
Workstation Precautions . . . . . . . . . . . . . . . . . . . . . .
Grounding Equipment and Methods . . . . . . . . . . . . .

Maintenance and Service Guide

4–1
4–2
4–3
4–4
4–5
4–6
4–7
iii

Contents

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 External Memory Module . . . . . . . . . . . . . . . . . . . . 5–11
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Volume Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.10 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–29
5.13 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–31
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
5.17 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51
5.18 Front Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53
5.19 Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
5.21 Thermal Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67

6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C

Screw Listing

Index

iv

Maintenance and Service Guide

1
Product Description
The HP Pavilion zv6000 Notebook PC 1 and Compaq Presario
R4000 Notebook PC 2 offer advanced modularity, AMD Mobile
Athlon™ 64 and Mobile AMD Sempron™ processors, and
extensive multimedia support.

HP Pavilion zv6000 Notebook PC and Compaq Presario R4000
Notebook PC

1.1 Features
■

AMD Mobile Athlon 64 4000, 3800, 3500, or 3200
processors, or Mobile AMD Sempron 3200 or 3000
processors, varying by notebook model

■

15.4-inch, WXGA, TFT (1280 × 800) with BrightView
display, 15.4-inch, WXGA, TFT (1280 × 800) display,
or 15.0-inch, XGA (1024×768), TFT display, varying by
notebook model

Maintenance and Service Guide

1–1

Product Description

■
■
■
■
■

100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
Full-size Windows keyboard with embedded numeric keypad
TouchPad pointing device, including dedicated horizontal
(Compaq Presario R4000 models only) and vertical scroll
regions and TouchPad on/off button.

■

Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack

■

Integrated high-speed 56K modem with RJ-11 jack
Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device (selected models only)
Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
Support for ExpressCard slot (selected models only)
External 120- or 90-watt AC adapter with 3-wire power cord
12- or 8-cell Li-Ion battery pack, varying by notebook model
Stereo speakers
Volume up, volume mute, and volume down buttons
Support for the following optical drives:

■
■
■
■
■
■
■
■

❏ DVD±RW and CD-RW Double Layer Combo Drive with

LightScribe
❏ DVD±RW and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
❏ DVD-ROM drive
■

Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)

1–2

Maintenance and Service Guide

Product Description

❏ Consumer infrared (full-featured HP Pavilion zv6000

models only)
❏ Digital Media Slot (full-featured HP Pavilion zv6000
❏
❏
❏
❏

models only)
Expansion port 2
ExpressCard slot (full-featured models only)
External monitor
IEEE 1394 (full-featured models only)

❏ Memory Reader (full-featured Compaq Presario R4000

models)
❏
❏
❏
❏
❏
❏
❏

PC Card
Power
Primary battery
RJ-11 (modem)
RJ-45 (network)
S-Video-out
Universal Serial Bus (USB) v. 2.0 (4)

references are made throughout this Maintenance and
✎ Numerous
Service Guide to “full-featured” and “defeatured” models.

A model is considered to be full-featured if it has the following
components:
■ 128-MB dedicated video frame buffer
■ Digital Media Slot (HP Pavilion zv6000 models)
■ ExpressCard slot
■ IEEE 1394 port
■ Memory Reader (Compaq Presario R4000 models)
■ Quick Launch buttons (HP Pavilion zv6000 models only)
A notebook model is considered to be defeatured if it has none of
the components listed above.

Maintenance and Service Guide

1–3

Product Description

1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.22, “System Board,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.

1–4

Maintenance and Service Guide

Product Description

1.3 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■

Standby

■

Hibernation

■

Setting customization by the user

■

Hotkeys for setting the level of performance

■

Battery calibration

■

Lid switch standby/resume

■

Power/standby button

■

Advanced Configuration and Power Management (ACPM)
compliance

Maintenance and Service Guide

1–5

Product Description

1.4 External Components
The external components on the front of the HP Pavilion zv6000
are shown below and described in Table 1-1. Depending on your
notebook model, component locations may vary.

Front Components, HP Pavilion zv6000

Table 1-1
Front Components, HP Pavilion zv6000
Item

Component

Function

1

Power/standby light*

■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.

2

Integrated Drive
Electronics (IDE) drive
light

On or blinking: The primary hard drive or an
optical drive is being accessed.

* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.

1–6

Maintenance and Service Guide

Product Description

Table 1-1
Front Components, HP Pavilion zv6000 (Continued)
Item

Component

Function

3

Display release latch

Opens the notebook.

4

Battery light*

■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.

5

Stereo speakers (2)

Produce stereo sound.

6

Volume down button

Decreases system volume.

7

Volume up button

Increases system volume.

8

Consumer infrared
(IR) lens

Links the notebook to an optional remote
control.

9

Volume mute button

Mutes or restores volume.

10

Mute light

On: Volume is muted.

* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.

Maintenance and Service Guide

1–7

Product Description

The external components on the front of the Compaq Presario
R4000 are shown below and described in Table 1-2. Depending
on your notebook model, component locations may vary.

Front Components, Compaq Presario R4000

Table 1-2
Front Components, Compaq Presario R4000
Item

Component

Function

1

Stereo speakers (2)

Produce stereo sound.

2

Power/standby light*

■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.

3

Battery light*

■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.

4

IDE drive light

On or blinking: The primary hard drive or an
optical drive is being accessed.

5

Display release button

Opens the notebook.

* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.

1–8

Maintenance and Service Guide

Product Description

The external components on the rear panel of the notebook are
shown below and described in Table 1-3. Depending on your
notebook model, component locations may vary.

Rear Panel Components

Table 1-3
Rear Panel Components
Item

Component

Function

1

Power connector

Connects the AC adapter cable.

2

Exhaust vents (2)

Provide airflow to cool internal components.
prevent overheating, do not
✎ To
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.

3

External monitor port

Connects an optional VGA monitor or
projector.

4

USB port

Connects an optional USB device.

5

RJ-11 (modem) jack

Connects the modem cable.

Maintenance and Service Guide

1–9

Product Description

The external components on the right side of the notebook are
shown below and described in Table 1-4. Depending on your
notebook model, component locations may vary.

Right-Side Components

Table 1-4
Right-Side Components
Item

Component

Function

1

Audio-out
(headphone) jack

Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device, such as a
television or VCR.

2

Audio-in (microphone)
jack

Connects an optional monaural (single
sound channel) microphone.

3

1394 port (select
models only)

Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.

1–10

Maintenance and Service Guide

Product Description

Table 1-4
Right-Side Components (Continued)
Item

Component

Function

4

USB port

Connects optional USB devices.

5

Exhaust vent

Provides airflow to cool internal
components.
prevent overheating, do not
✎ To
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.

6

Expansion port 2

Connects the notebook to an optional
docking device.
notebook has only one
✎ The
expansion port. The term expansion

port 2 describes the type of
expansion port.
7

RJ-45 (network) jack

Connects an optional network cable.

8

S-Video-out jack

Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.

Maintenance and Service Guide

1–11

Product Description

The external components on the left side of the notebook are
shown below and described in Table 1-5. Depending on your
notebook model, component locations may vary.

Left-Side Components

Table 1-5
Left-Side Components
Item

Component

Function

1

ExpressCard slot
(select models only)

Supports an optional ExpressCard.

2

USB ports (2)

Connect optional USB devices.

1–12

Maintenance and Service Guide

Product Description

Table 1-5
Left-Side Components (Continued)
Item

Component

Function

3

Digital Media Slot
(select HP Pavilion
zv6000 models only)
Memory Reader
(select Compaq
Presario R4000
models only)

Supports most digital memory cards,
including Secure Digital (SD) Memory
Card, Memory Stick, Memory Stick Pro,
xD-Picture Card, MultiMediaCard, or
SmartMedia (SM) card.

4

Security cable slot

Attaches an optional security cable to the
notebook.
solutions are designed to
✎ Security
act as deterrents. These deterrents
may not prevent a product from being
mishandled or stolen.

5

PC Card slot

■ Supports an optional Type I or Type II
32-bit (CardBus) or 16-bit PC Card.
■ Stores an optional remote control.

6

PC Card eject button

Ejects an optional PC Card from the
PC Card slot.

7

Optical drive

Supports an optical disc.

Maintenance and Service Guide

1–13

Product Description

The standard keyboard components on the notebook are shown
below and described in Table 1-6.

Standard Keyboard Components

1–14

Maintenance and Service Guide

Product Description

Table 1-6
Standard Keyboard Components
Item

Component

Function

1

Function keys (12)

Perform system and application tasks.
When combined with the fn key, the
function keys perform additional tasks as
hotkeys.

2

caps lock key

Enables caps lock and turns on the caps
lock light.

3

fn key

Combines with other keys to perform
system tasks as hotkeys. For example,
pressing fn+f7 decreases screen
brightness.

4

Windows logo key

Displays the Windows Start menu.

5

Windows
applications key

Displays a shortcut menu for items
beneath the pointer.

6

Arrow keys

Move the cursor around the screen.

7

Embedded numeric
keypad keys (15)

Can be used like the keys on an external
numeric keypad.

8

num lock key

Enables numeric lock, turns on the
embedded numeric keypad, and turns
on the num lock light.

Maintenance and Service Guide

1–15

Product Description

The top components on the HP Pavilion zv6000 are shown below
and described in Table 1-7.

Top Components, HP Pavilion zv6000 Models

Table 1-7
Top Components, HP Pavilion zv6000
Item

Component

Function

1

Digital Media Slot light
(select models only)

On: An optional digital memory card is
being accessed.

2

Caps lock light

On: Caps lock is on.

3

Exhaust vent

Provides airflow to cool internal
components.
prevent overheating, do not
✎ To
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.

1–16

Maintenance and Service Guide

Product Description

Table 1-7
Top Components, HP Pavilion zv6000 (Continued)
Item

Component

Function

4

Power/standby button

When the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
the system has stopped
✎ Ifresponding
and Microsoft Windows
shutdown procedures cannot be
used, press and hold for at least
4 seconds to turn off the notebook.

5

Wireless button (select
models only)

Turns the wireless functionality on or off,
but does not create a wireless connection.
establish a wireless connection,
✎ To
a wireless network must already be
set up.

6

Quick Launch buttons
(select models only)

Launch default multimedia, digital imaging,
or music applications (vary by model).

7

Display switch

If the notebook is closed while on, initiates
standby.

8

Num lock light

On: Num lock is on or the embedded
numeric keypad is enabled.

Maintenance and Service Guide

1–17

Product Description

The top components on Compaq Presario R4000 models are
shown below and described in Table 1-8.

Top Components, Compaq Presario R4000 Models

Table 1-8
Top Components, Compaq Presario R4000
Item

Component

Function

1

Memory Reader light
(select models only)

On: A digital memory card is being
accessed. (This light is also visible from
the left side of the notebook.)

2

Caps lock light

On: Caps lock is on.

1–18

Maintenance and Service Guide

Product Description

Table 1-8
Top Components, Compaq Presario R4000 (Continued)
Item

Component

Function

3

Wireless button (select
models only)

Turns the wireless functionality on or off,
but does not create a wireless connection.
establish a wireless connection,
✎ To
a wireless network must already be
set up.

4

Power/standby button

When the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
the system has stopped
✎ Ifresponding
and Microsoft Windows
shutdown procedures cannot be
used, press and hold for at least
4 seconds to turn off the notebook.

5

Volume down button

Decreases system volume.

6

Volume up button

Increases system volume.

7

Volume mute button

Mutes or restores volume.

8

Display switch

If the notebook is closed while on, initiates
standby.

9

Num lock light

On: Num lock is on or the embedded
numeric keypad is enabled.

Maintenance and Service Guide

1–19

Product Description

The HP Pavilion zv6000 notebook TouchPad components are
shown below and described in Table 1-9.

TouchPad Components, HP Pavilion zv6000

Table 1-9
TouchPad Components, HP Pavilion zv6000
Item

Component

Function

1

TouchPad on/off button

Enables/disables the TouchPad.

2

TouchPad

Moves the pointer.

3

Left and right TouchPad
buttons

Function like the left and right buttons on
an external mouse.

4

TouchPad light

On: TouchPad is enabled.

5

TouchPad vertical scroll
zone

Scrolls upward or downward.

1–20

Maintenance and Service Guide

Product Description

The Compaq Presario R4000 notebook TouchPad components
are shown below and described in Table 1-10.

TouchPad Components, Compaq Presario R4000

Table 1-10
TouchPad Components, Compaq Presario R4000
Item

Component

Function

1

TouchPad light

On: TouchPad is enabled.

2

TouchPad

Moves the pointer.

3

Left and right TouchPad
buttons

Function like the left and right buttons on
an external mouse.

4

TouchPad horizontal
scroll zone

Scrolls toward left side or right side.

5

TouchPad vertical scroll
zone

Scrolls up or down.

6

TouchPad on/off button

Enables/disables the TouchPad.

Maintenance and Service Guide

1–21

Product Description

The external components on the bottom of the notebook are
shown below and described in Table 1-11.

Bottom Components

Table 1-11
Bottom Components
Item

Component

Function

1

Vents (4)

Provide airflow to cool internal
components.
prevent overheating, do not
✎ To
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows or
thick rugs or clothing, to block
airflow.

2

1–22

Battery bay

Holds a battery pack.

Maintenance and Service Guide

Product Description

Table 1-11
Bottom Components (Continued)
Item

Component

Function

3

Battery pack release latch

Releases a battery pack from the
battery bay.

4

Labels area

Contains the serial number and other
information labels.

5

Optical drive

Supports an optical disc, such as a CD
or DVD.

6

Memory module
compartment cover

Contains a memory module slot that
supports a replaceable memory
module.

7

Hard drive bay

Holds the primary hard drive.

Maintenance and Service Guide

1–23

Product Description

1.5 Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:

Ä

■

AMD Mobile Athlon 64 and Mobile AMD Sempron
processors

■

Audio

■

Display

■

Hard drive

■

Keyboard and TouchPad

■

Memory module

■

Mini PCI communications devices

■

PC Card

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.

1–24

Maintenance and Service Guide

2
Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.

2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the notebook restarts the
operating system after you exit Computer Setup.
devices are not supported in Computer Setup; you
✎ Pointing
must use the keyboard to navigate and make selections.
The menu tables later in this chapter provide an overview of
Computer Setup options.

Maintenance and Service Guide

2–1

Troubleshooting

Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.
1. Open Computer Setup by turning on or restarting the
notebook. Press f10 while the “Press  to enter Setup”
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then
press F5 or F6 until the appropriate language is
highlighted. Press F10 to save your selection and exit the
Advanced menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.

2. Select the Main, Security, Advanced, Tools, and Exit
menus.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to

select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the

arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the notebook restarts.

2–2

Maintenance and Service Guide

Troubleshooting

Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
notebook. Press f10 while the “Press  to enter Setup”
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then
press F5 or F6 until the appropriate language is
highlighted. Press F10 to save your selection and exit the
Advanced menu.
❏ To view navigation information, press f1.

2. Use the arrow keys to select Exit > Load Setup Defaults.
3. Press F9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.

Maintenance and Service Guide

2–3

Troubleshooting

Selecting from the Main Menu
Table 2-1
Main Menu
Select

To Do This

System Information

■ View identification information about the
notebook.
■ View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.

Selecting from the Security Menu
Table 2-2
Security Menu
Select

To Do This

Administrator password

Enter, change, or delete an HP Administrator
password.

Power-on password

Enter, change, or delete a power-on password.

DriveLock password

Enable/disable DriveLock; change a DriveLock
user or master password.
Settings are accessible only
✎ DriveLock
when you enter Computer Setup by turning
on (not restarting) the notebook.

Device security

2–4

Enable diskette drive or optical drive for inclusion
in MultiBoot.

Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select

To Do This

Video Graphic Mode

Select UMA, SidePort, or UMA+SidePort video
memory modes.

Dedicated Video Memory

View the size of the on-board video memory.

Total Video Memory

View the size of the total system video memory

Language Support

Change the Computer Setup language.

Boot Order

Set the boot order.

Accessibility Options

Provides access to electronic and information
technology to a wide range of people with
disabilities.

Embedded WLAN device

Enable/disable a wireless local area network
device.

Embedded Bluetooth
device

Enable/disable a Bluetooth device.

Selecting from the Tools Menu
Table 2-4
Tools Menu
Select

To Do This

HDD Self-test

Run a quick or comprehensive self-test on any
hard drive in the system.

Maintenance and Service Guide

2–5

Troubleshooting

Table 2-5
Exit Menu
Select

To Do This

Exit Saving Changes

Save changes entered during the current session.
Then exit and restart the notebook. The changes
you save are in effect when the notebook restarts.

Exit Discarding Changes

Cancel changes entered during the current
session. Then exit and restart the notebook.

Load Setup Defaults

Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)

2–6

Maintenance and Service Guide

Troubleshooting

2.2 Troubleshooting Flowcharts
Table 2-6
Troubleshooting Flowcharts Overview
Flowchart

Description

2.1

“Flowchart 2.1—Initial Troubleshooting”

2.2

“Flowchart 2.2—No Power, Part 1”

2.3

“Flowchart 2.3—No Power, Part 2”

2.4

“Flowchart 2.4—No Power, Part 3”

2.5

“Flowchart 2.5—No Power, Part 4”

2.6

“Flowchart 2.6—No Video, Part 1”

2.7

“Flowchart 2.7—No Video, Part 2”

2.8

“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9

“Flowchart 2.9—No Operating System (OS) Loading”

2.10

“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11

“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12

“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13

“Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide

2–7

Troubleshooting

Table 2-6
Troubleshooting Flowcharts Overview (Continued)
Flowchart

Description

2.14

“Flowchart 2.14—No OS Loading, Optical Drive”

2.15

“Flowchart 2.15—No Audio, Part 1”

2.16

“Flowchart 2.16—No Audio, Part 2”

2.17

“Flowchart 2.17—Nonfunctioning Device”

2.18

“Flowchart 2.18—Nonfunctioning Keyboard”

2.19

“Flowchart 2.19—Nonfunctioning Pointing Device”

2.20

“Flowchart 2.20—No Network/Modem Connection”

2–8

Maintenance and Service Guide

Troubleshooting

Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.

N
Go to
Is there
power?

“Flowchart
2.2—No Power,
Part 1.”

Y
N
Check
LED board,
speaker
connections.

Beeps,
LEDs, or error
messages?

N

Y

Go to

All drives
working?

N
Go to
Is there video?
(no boot)

Y

“Flowchart
2.6—No Video,
Part 1.”

N
Keyboard/
pointing
device
working?

Y
N
Go to
Is the OS
loading?

N
Go to
Is there
sound?

Y

“Flowchart
2.9—No Operating
System (OS)
Loading.”

Y

“Flowchart
2.15—No Audio,
Part 1.”

Y

Maintenance and Service Guide

“Flowchart
2.17—Nonfunctioning Device.”

Go to
“Flowchart
2.18—Nonfunctioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”

N
Connecting
to network
or modem?

Y

Go to
“Flowchart
2.20—No
Network/Modem
Connection.”

End

2–9

Troubleshooting

Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).

Remove from
docking device
(if applicable).

N

N
Power up
on battery
power?

Go to

Power up
on battery
power?

Reset
power.*

“Flowchart
2.3—No Power,
Part 2.”

Y

Y

N

N
Power up
on AC
power?

Power up
on AC power?

Reset
power.*

Go to
“Flowchart
2.4—No Power,
Part 3.”

Y

Y
Y
Power up in
docking
device?

Done

N
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.

Y
Done

2–10

N
Power up
in docking
device?

*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the notebook can be
reset using the standby switch and
either the lid switch or the main power
switch.

Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3—No Power, Part 2
Continued from
“Flowchart
2.2—No Power,
Part 1.”

Visually check for
debris in battery
socket and clean
if necessary.

Y
Power on?

Done

N
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.

N
Replace
power supply
(if applicable).

Power on?

Y
N
Go to
Done

Power on?

“Flowchart
2.4—No Power,
Part 3.”

Y

Done

Maintenance and Service Guide

2–11

Troubleshooting

Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”

Plug directly
into AC outlet.

Y
Power LED
on?

Done

N
Reseat AC adapter
in notebook and
at power source.

Y
Power on?

Done

N

External

N
Try different
outlet.

Power outlet
active?

Y

Internal or
external AC
adapter?

Replace external
AC adapter.

N

Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”

Replace
power cord.

Power on?

Y
Y
Done
Power on?

Done

N

2–12

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Part 3.”

Open
notebook.

Y
Loose or
damaged
parts?

N

Reseat loose
components and
boards and
replace damaged
items.

Close
notebook and
retest.

N
Power on?

Y

Done

Replace the following items (if applicable). Check
notebook operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.

Maintenance and Service Guide

2–13

Troubleshooting

Flowchart 2.6—No Video, Part 1
No video.

Docking Device
Go to

Stand-alone
or docking
device?

*NOTE: To change from internal to
external display, use the hotkey
combination.

“Flowchart
2.7—No Video,
Part 2.”

Stand-alone
Internal or
external
display*?

Y
Adjust
brightness.

A

Adjust
brightness.

Press lid
switch to ensure
operation.

Y
Video OK?

Done

N

Internal

External

Video OK?

Y
Done

N

Video OK?

Done

N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Display
3. System board

Check for bent
pins on cable.

N
Video OK?

Y

Internal and
external
video OK?

Replace
system
board.

Y
Done

2–14

N
Try
another
display.

Done

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”

Remove
notebook from
docking device,
if connected.

Adjust
display
brightness.

Check brightness
of external
monitor.

N

Y
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”

Video OK?

Y

Video OK?

Done

N
Check that notebook is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.

Try another
external
monitor.

Y
Video OK?

Y
Internal
and external
video OK?

Done

Done

N

N

Go to
Adjust external
monitor display.

Maintenance and Service Guide

“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”

2–15

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.

Reseat power
cord in docking
device and
power outlet.

Check voltage
setting on docking
device.

Reinstall
notebook into
docking device.

Y

Reset monitor
cable connector at
docking device.

Docking
device
operating?

N

Y
Docking
device
operating?

N

Done

Done

Test replacement
docking device with
new notebook.

Remove notebook,
replace docking
device.

2–16

Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*

Reseat power
cord in docking
device and
power outlet.

No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
Hard Drive, Part 1.”

No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading,
Diskette Drive.”

No OS loading from optical drive,
go to “Flowchart 2.14—No OS Loading,
Optical Drive.”

No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
Connection.”

*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.

Maintenance and Service Guide

2–17

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.

Y
Nonsystem
disk message?

N

Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”

Reseat
external
hard drive.

Y
OS loading?

Done

N
N
Boot
from
CD?

N

Y

Boot
from
diskette?

Check the Setup
utility for correct
booting order.

Y
Change boot
priority through
the Setup utility
and reboot.

N
Boot
from
hard drive?

N

Y

Boot
from
hard drive?

Done

Y

2–18

Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”

Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”

Reseat
hard drive.

N
1. Replace
hard drive.
2. Replace
system board.

Disc or
diskette in
drive?

Y

Y
Hard drive
accessible?

Done

N
Remove disc or
diskette and
reboot.

Run FDISK.

Y
Boot
from
hard drive?

N
Done

N

Hard drive
partitioned?

Y
N

Y

N

Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”

Boot
from diskette
drive?

Create partition,
and then format
hard drive to
bootable
C:\ prompt.

Hard drive
formatted?

Format hard drive
and bring to
a bootable
C:\ prompt.

Notebook
booted?

Load OS using
Operating System disc
(if applicable).

Y

N
Y

Hard drive
accessible?

Y

Done

N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”

Maintenance and Service Guide

Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”

2–19

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”

N
System
files on hard
drive?

Install OS
and reboot.

Y
Y

Y

Virus
on
hard drive?

OS
loading from
hard drive?

Clean virus.

N

Done

N
Y

Run SCANDISK and
check for
bad sectors.

Diagnostics on
disc or diskette?

Replace
hard drive.

N
N
Can bad
sectors
be fixed?

Run diagnostics
and follow
recommendations.

Replace
hard drive.

Y
N
Boot from
hard drive?

Fix bad
sectors.

Replace
hard drive.

Y
Done

2–20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.

Reseat
diskette drive.

OS
loading?

Done

N

Y

N
Bootable
diskette
in drive?

Nonsystem
disk message?

N

Y
N

Check diskette
for system files.
Try different
diskette.

Go to

Boot
from another
device?

“Flowchart
2.17—Nonfunctioning Device.”

Y

Y
N
Diskette
drive enabled
in the Setup
utility?

Enable drive
and cold boot
notebook.

Nonsystem
disk error?

N

Y

Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board

Y
Y

N

Install bootable
diskette and
reboot notebook.

Is diskette
drive boot
order
correct?

Change boot
priority using
the Setup utility.

OS
loading?

Reset the notebook.
Refer to
Section 1.2,
“Resetting the
Notebook,” for

Done

N

instructions.

Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Maintenance and Service Guide

2–21

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive
Y

No OS
loading from
CD-ROM or
DVD-ROM drive.

N

Install bootable
disc and
reboot
notebook.

Bootable
disc in
drive?

Disc
in drive?

Y

N
Install
bootable disc.

Try another
bootable disc.

Y
Boots from
CD or DVD?

Done

N
Y
Boots from
CD or DVD?

Reseat
drive.

Done

N
N
Booting
from another
device?

Y
Y
Booting
order
correct?

N

Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Reset the notebook.
Refer to

Go to

Section 1.2,
“Resetting the
Notebook,” for

“Flowchart
2.17—Nonfunctioning
Device.”

instructions.
Correct boot
order using
the Setup utility.

2–22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.15—No Audio, Part 1
Y
Turn up audio
internally or
externally.

No audio.

Audio?

Done

N

Y
Notebook in
docking device
(if applicable)?

N
Go to
Internal
audio?

Undock

N

“Flowchart
2.16—No Audio,
Part 2.”

Y
Go to

Dock notebook in
replacement
docking device.

“Flowchart
2.16—No Audio,
Part 2.”

Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Audio?

Done

N

Maintenance and Service Guide

2–23

Troubleshooting

Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”

N
Audio
driver in OS
configured?

Reload
audio drivers.

Y
N
Correct
drivers for
application?

Load drivers and
set configuration
in OS.

Y
Connect to
external
speaker.

N
Audio?

Y

Replace audio
board and
speaker
connections
in notebook
(if applicable).

Y
Audio?

Done

N

Replace the following components individually,
retesting after each replacement:
■ Internal speakers.
■ Audio board (if applicable).
■ System board.

2–24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.

Reseat
device.

Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
or other damage.

Y
Clear
CMOS.

Fix or
replace
broken item.

Any physical
device detected?

N
Reattach device.
Close notebook,
plug in power,
and reboot.

Go to
“Flowchart
2.9—No
Operating System
(OS) Loading.”

Replace hard drive.

N
Device
boots
properly?

N
Replace NIC.
If integrated NIC,
replace system
board.

Y

Device
boots
properly?

Y

Done

Maintenance and Service Guide

Replace diskette
drive.

Done

2–25

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.

Connect notebook
to good external
keyboard.

N
External
device
works?

Replace
system
board.

Y
Reseat internal
keyboard
connector
(if applicable).

N
Keyboard
operating
properly?

Replace internal
keyboard or
cable.

Y
Y
Keyboard
operating
properly?

Done

Done

N
Replace
system
board.

2–26

Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.

Connect notebook
to good external
pointing device.

N
Replace
system
board.

External
device
works?

Y
Reseat internal
pointing device
connector
(if applicable).

N
Replace internal
pointing device
or cable.

Pointing device
operating
properly?

Y
Y
Pointing device
operating
properly?

Done

Done

N
Replace
system
board.

Maintenance and Service Guide

2–27

Troubleshooting

Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.

N
Network
or modem jack
active?

Replace jack
or have jack
activated.

Y
Y
Connect
to nondigital
line.

Digital
line?

N
Y

N
NIC/modem
configured
in OS?

Network
or modem
connection
working?

Reload
drivers and
reconfigure.

Done

N

Y
Disconnect all
power from
the notebook
and open.

Replace NIC/modem
(if applicable).

Reseat NIC/modem
(if applicable).

Network
or modem
connection
working?

Y
Done

N
Replace
system
board.

2–28

Maintenance and Service Guide

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.

Serial Number Location

Maintenance and Service Guide

3–1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components, HP Pavilion zv6000
3–2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Notebook Major Components
Spare Part
Number

Item

Description

1

Display assemblies (include display cable, wireless antenna boards,
and antenna cables)
For use with HP Pavilion zv6000 models with wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT

383939-001
383935-001

For use with HP Pavilion zv6000 models without
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT

383940-001
383936-001

For use with Compaq Presario R4000 models with
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT

383941-001
383937-001

For use with Compaq Presario R4000 models without
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
15.0-inch, XGA, TFT

383942-001
383938-001
383946-001

Display inverters (not illustrated)
For use with 15.4-inch display assemblies
For use with 15.0-inch display assemblies

383669-001
383668-001

Display latch kit (not illustrated)

383914-001

Wireless antenna boards and cables (not illustrated)

383667-001

Maintenance and Service Guide

3–3

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario R4000

3–4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item

Description

2

Keyboard covers

Spare Part
Number

For use with HP Pavilion zv6000 models with wireless
capability
For use with HP Pavilion zv6000 models without
wireless capability

383915-001

For use with Compaq Presario R4000 models with
wireless capability
For use with Compaq Presario R4000 models without
wireless capability

383918-001

3

Volume board (includes volume board cable; for use
only on Compaq Presario R4000 models)

383912-001

4

Keyboards

383916-001

383917-001

For use with HP Pavilion zv6000 models:
Belgium
Denmark
France
French Canada
Germany
Italy
The Netherlands

383664-A41
383664-081
383664-051
383664-121
383664-041
383664-061
383664-331

Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
United States

383664-091
383664-131
383664-071
383664-B71
383664-111
383664-031
383664-001

For use with Compaq Presario R4000 models:
Denmark
France
French Canada
Italy
The Netherlands

383665-081
383665-051
383665-121
383665-061
383665-331

Maintenance and Service Guide

Norway
Spain
Sweden/Finland
United Kingdom
United States

383665-091
383665-071
383665-B71
383665-031
383665-001

3–5

Illustrated Parts Catalog

Notebook Major Components, HP Pavilion zv6000

3–6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Notebook Major Components (Continued)
Spare Part
Number

Item

Description

5

Bluetooth® wireless board (includes Bluetooth
board cable)

394733-001

Miscellaneous Plastics Kit

383670-001

6a
6b
6c
6d
6e
6f

Includes:
Top cover rear bezel (for use with HP Pavilion zv6000 models)
PC Card slot space saver
ExpressCard slot space saver
RTC battery
Memory module compartment cover
Hard drive cover
Notebook feet (not illustrated)

7

Top covers (do not include TouchPad components)
For use with full-featured HP Pavilion zv6000 models
For use with defeatured HP Pavilion zv6000 models

398034-001
398033-001

For use with full-featured Compaq Presario R4000
models
For use with defeatured Compaq Presario R4000
models

398036-001
398035-001

TouchPad components (not illustrated)

8

TouchPad board (includes TouchPad cable)

383927-001

TouchPad cover (for use with HP Pavilion zv6000
models only)

383928-001

TouchPad support bracket (for use with
Compaq Presario R4000 models only)

383913-001

Front boards (for use with HP Pavilion zv6000 models only)
For use with full-featured models with infrared
For use with defeatured models without infrared

Maintenance and Service Guide

383905-001
384134-001

3–7

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario R4000

3–8

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item

Description

9

Thermal frames (include fan and thermal paste)
For use with HP Pavilion zv6000 models
For use with Compaq Presario R4000 models

10

12

383880-001
383881-001

Thermal modules
For use with full-featured models
For use with defeatured models

11

Spare Part
Number

383675-001
383676-001

Processors (include thermal paste)
AMD Mobile Athlon 64 4000
AMD Mobile Athlon 64 3800
AMD Mobile Athlon 64 3500
AMD Mobile Athlon 64 3200

396878-001
396877-001
396876-001
396879-001

Mobile AMD Sempron 3200
Mobile AMD Sempron 3000

396881-001
396880-001

System boards
For use with full-featured models
For use with defeatured models

Maintenance and Service Guide

396870-001
396869-001

3–9

Illustrated Parts Catalog

Notebook Major Components, HP Pavilion zv6000

3–10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item

Description

13

Memory modules
1024 MB
512 MB
256 MB

14

383950-001
383949-001
383948-001

Speakers
For use with HP Pavilion zv6000 models
For use with Compaq Presario R4000 models

15

Spare Part
Number

383919-001
383920-001

Optical drives
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive

16

Fan assembly

17

Mini PCI communications cards
802.11b/g wireless local access network (WLAN)
card, for use in North America
802.11b/g WLAN card, for use in the rest of the world

Maintenance and Service Guide

396871-001
398032-001
383961-001
396872-001
398031-001
383960-001
383962-001
383926-001

392557-001
392557-002

3–11

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario R4000

3–12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item

Description

18

Base enclosures

19

For use with full-featured HP Pavilion zv6000 models
For use with defeatured HP Pavilion zv6000 models

383921-001
383922-001

For use with Compaq Presario R4000 models

383925-001

Hard drives (include frame and connector)
5400-rpm
80-GB
60-GB

20

Spare Part
Number

383954-001
392575-001

4200-rpm
100-GB
80-GB
60-GB
40-GB

392576-001
383953-001
383952-001
383951-001

Battery packs
12-cell, 6.6-AHr, for use with HP Pavilion zv6000
models
8-cell, 4.4-AHr, for use with HP Pavilion zv6000
models

383963-001

12-cell, 6.6-AHr, for use with Compaq Presario R4000
models
8-cell, 4.4-AHr, for use with Compaq Presario R4000
models

383966-001

Maintenance and Service Guide

383965-001

383968-001

3–13

Illustrated Parts Catalog

3.3 Mass Storage Devices

3–14

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2
Mass Storage Devices
Spare Part Number Information
Spare Part
Number

Item

Description

1

Hard drives (include frame and connector)
5400 rpm
80-GB
60-GB

2

383954-001
392575-001

4200-rpm
100-GB
80-GB
60-GB
40-GB

392576-001
383953-001
383952-001
383951-001

Optical drives
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive

Maintenance and Service Guide

396871-001
398032-001
383961-001
396872-001
398031-001
383960-001
383962-001

3–15

Illustrated Parts Catalog

3.4 Miscellaneous Plastics Kit

Table 3-3
Miscellaneous Plastics Kit
Spare Part Number 383670-001
Item

Description

1

Top cover rear bezel

2

PC Card slot space saver

3

ExpressCard slot space saver

4

RTC battery

5

Memory module compartment cover (includes 1 captive screw,
secured by C-clip)

6

Hard drive cover (includes 2 captive screws, secured by C-clips)

7

Notebook feet (4)

3–16

Maintenance and Service Guide

Illustrated Parts Catalog

3.5 Miscellaneous (Not Illustrated)
Table 3-4
Miscellaneous (Not Illustrated)
Spare Part Number Information
Description

Spare Part
Number

All-in-one media cable

375759-001

Audio Y-cable

379452-001

Cable Kit

383671-001

HP remote control (for use with HP Pavilion zv6000
models)

371694-001

Label Kit

383672-001

Power supplies
120 watt, PFC
120 watt, non-PFC

394208-001
394209-001

90 watt, PFC
90 watt, non-PFC

394210-001
394211-001

Power cords
For use in:
Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden

350188-021

Canada, French Canada, Latin America, Taiwan, Thailand,
and the United States

350188-001

Denmark

350188-081

Hong Kong and the United Kingdom

350188-031

Italy

350188-061

Switzerland

350188-111

Rubber Pad Kit

383674-001

Maintenance and Service Guide

3–17

Illustrated Parts Catalog

Table 3-4
Miscellaneous (Not Illustrated)
Spare Part Number Information (Continued)
Spare Part
Number

Description
Screw Kit (include the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage)
■
■
■
■
■

Phillips PM2.5×8.0 screw
Phillips PM2.5×7.0 screw
Phillips PM2.5×4.0 screw
Phillips PM2.0×16.0 screw
Phillips PM2.0×5.0 screw

383673-001

■ Phillips PM2.0×12.0 spring-loaded
screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0×2.0 screw
■ Phillips PM1.5×4.0 screw

Wired headset with volume control

371693-001

USB digital drive

364727-001

USB travel mouse

309674-001

3–18

Maintenance and Service Guide

Illustrated Parts Catalog

3.6 Sequential Part Number Listing
Table 3-5
Sequential Part Number Listing
Spare Part
Number

Description

309674-001

USB travel mouse

350188-001

Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States

350188-021

Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden

350188-031

Power cord for use in Hong Kong and the United Kingdom

350188-061

Power cord for use in Italy

350188-081

Power cord for use in Denmark

350188-111

Power cord for use in Switzerland

364727-001

Rubber Pad Kit

371693-001

Wired headset with volume control

371694-001

HP remote control (for use with HP Pavilion zv6000 models)

375759-001

All-in-one Media Cable

377408-001

802.11b/g WLAN Mini PCI communications card, for use in
most of the world

377408-002

802.11b/g WLAN Mini PCI communications card, for use in the
rest of the world

379452-001

Audio Y-cable

383664-001

Keyboard for use with HP Pavilion zv6000 models
in the United States

383664-031

Keyboard for use with HP Pavilion zv6000 models
in the United Kingdom

383664-041

Keyboard for use with HP Pavilion zv6000 models in Germany

Maintenance and Service Guide

3–19

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

383664-051

Keyboard for use with HP Pavilion zv6000 models in France

383664-061

Keyboard for use with HP Pavilion zv6000 models in Italy

383664-071

Keyboard for use with HP Pavilion zv6000 models in Spain

383664-081

Keyboard for use with HP Pavilion zv6000 models in Denmark

383664-091

Keyboard for use with HP Pavilion zv6000 models in Norway

383664-111

Keyboard for use with HP Pavilion zv6000 models
in Switzerland

383664-121

Keyboard for use with HP Pavilion zv6000 models
in French Canada

383664-131

Keyboard for use with HP Pavilion zv6000 models in Portugal

383664-331

Keyboard for use with HP Pavilion zv6000 models
in the Netherlands

383664-A41

Keyboard for use with HP Pavilion zv6000 models in Belgium

383664-B71

Keyboard for use with HP Pavilion zv6000 models
in Sweden/Finland

383665-001

Keyboard for use with Compaq Presario R4000 models
in the United States

383665-031

Keyboard for use with Compaq Presario R4000 models
in the United Kingdom

383665-051

Keyboard for use with Compaq Presario R4000 models
in France

383665-061

Keyboard for use with Compaq Presario R4000 models in Italy

383665-071

Keyboard for use with Compaq Presario R4000 models
in Spain

383665-081

Keyboard for use with Compaq Presario R4000 models
in Denmark

3–20

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

383665-091

Keyboard for use with Compaq Presario R4000 models
in Norway

383665-121

Keyboard for use with Compaq Presario R4000 models
in French Canada

383665-331

Keyboard for use with Compaq Presario R4000 models in the
Netherlands

383665-B71

Keyboard for use with Compaq Presario R4000 models
in Sweden/Finland

383667-001

Wireless antenna boards and cables

383668-001

Display inverter for use with 15.0-inch display assemblies

383669-001

Display inverter for use with 15.4-inch display assemblies

383670-001

Miscellaneous Plastics Kit

383671-001

Cable Kit

383672-001

Label Kit

383673-001

Screw Kit

383674-001

Rubber Pad Kit

383675-001

Thermal module for use with full-featured models

383676-001

Thermal module for use with defeatured models

383880-001

Thermal frame for use with HP Pavilion zv6000 models
(includes fan and thermal paste)

383881-001

Thermal frame for use with Compaq Presario R4000 models
(includes fan and thermal paste)

383905-001

Front board for use with full-featured HP Pavilion zv6000
models with infrared

Maintenance and Service Guide

3–21

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

383912-001

Volume board (includes volume board cable; for use only on
Compaq Presario R4000 models)

383913-001

TouchPad support bracket (for use with Compaq Presario
R4000 models)

383914-001

Display latch kit

383915-001

Keyboard cover for use with HP Pavilion zv6000 models with
wireless capability

383916-001

Keyboard cover for use with HP Pavilion zv6000 models
without wireless capability

383917-001

Keyboard cover for use with Compaq Presario R4000 models
without wireless capability

383918-001

Keyboard cover for use with Compaq Presario R4000 models
with wireless capability

383919-001

Speaker for use with HP Pavilion zv6000 models

383920-001

Speaker for use with Compaq Presario R4000 models

383921-001

Base enclosure for use with full-featured HP Pavilion zv6000
models

383922-001

Base enclosure for use with defeatured HP Pavilion zv6000
models

383925-001

Base enclosure for use with Compaq Presario R4000 models

383926-001

Fan assembly (includes thermal paste)

383927-001

TouchPad board (not illustrated; includes TouchPad cable)

383928-001

TouchPad cover (not illustrated; for use with HP Pavilion
zv6000 models only)

383935-001

Display assembly, 15.4-inch, WXGA, TFT, for use with
HP Pavilion zv6000 models with wireless capability (includes
display cable, wireless antenna boards, and antenna cables)

3–22

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

383936-001

Display assembly, 15.4-inch, WXGA, TFT, for use with
HP Pavilion zv6000 models without wireless capability
(includes display cable)

383937-001

Display assembly, 15.4-inch, WXGA, TFT, for use with
Compaq Presario R4000 models with wireless capability
(includes display cable, wireless antenna boards, and antenna
cables)

383938-001

Display assembly, 15.4-inch, WXGA, TFT, for use with
Compaq Presario R4000 models without wireless capability
(includes display cable)

383939-001

Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with HP Pavilion zv6000 models with wireless capability
(includes display cable, wireless antenna boards, and antenna
cables)

383940-001

Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with HP Pavilion zv6000 models without wireless capability
(includes display cable)

383941-001

Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with Compaq Presario R4000 models with wireless
capability (includes display cable, wireless antenna boards,
and antenna cables)

383942-001

Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with Compaq Presario R4000 models without wireless
capability (includes display cable)

383946-001

Display assembly, 15.0-inch, XGA, TFT, for use with
Compaq Presario R4000 models without wireless capability
(includes display cable)

383948-001

256-MB memory module

383949-001

512-MB memory module

383950-001

1024-MB memory module

Maintenance and Service Guide

3–23

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

383951-001

4200-rpm 40-GB hard drive (includes frame and connector)

383952-001

4200-rpm, 60-GB hard drive (includes frame and connector)

383953-001

4200-rpm, 80-GB hard drive (includes frame and connector)

383954-001

5400-rpm, 80-GB hard drive (includes frame and connector)

383960-001

DVD±RW and CD-RW Combo Drive for use with
Compaq Presario R4000 models

383961-001

DVD/CD-RW Combo Drive for use with HP Pavilion
zv6000 models

383962-001

DVD/CD-RW Combo Drive for use with Compaq Presario
R4000 models

383963-001

12-cell, 6.6-AHr battery pack for use with HP Pavilion zv6000
models

383965-001

8-cell, 4.4-AHr battery pack for use with HP Pavilion zv6000
models

383966-001

12-cell, 6.6-AHr battery pack for use with Compaq Presario
R4000 models

383968-001

8-cell, 4.4-AHr battery pack for use with Compaq Presario
R4000 models

384134-001

Front board for use with defeatured HP Pavilion zv6000 models
without infrared

392557-001

802.11b/g WLAN card, for use in North America

392557-002

802.11b/g WLAN card, for use in the rest of the world

392574-001

DVD±RW and CD-RW Combo Drive with Lightscribe for use
with Compaq Presario R4000 models

392575-001

5400-rpm 60-GB hard drive (includes frame and connector)

392576-001

4200-rpm 100-GB hard drive (includes frame and connector)

3–24

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

394208-001

120-watt, PFC power supply

394209-001

120-watt, non-PFC power supply

394210-001

90-watt, PFC power supply

394211-001

90-watt, non-PFC power supply

394733-001

Bluetooth wireless board (includes Bluetooth board cable)

396869-001

System board for use with defeatured models

396870-001

System board for use with full-featured models

396871-001

DVD±RW and CD-RW Double Layer Combo Drive with
Lightscribe for use with HP Pavilion zv6000 models

396872-001

DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe for use with Compaq Presario R4000 models

396876-001

AMD Mobile Athlon 64 3500 processor (includes
thermal paste)

396877-001

AMD Mobile Athlon 64 3800 processor (includes
thermal paste)

396878-001

AMD Mobile Athlon 64 4000 processor (includes
thermal paste)

396879-001

AMD Mobile Athlon 64 3200 processor (includes
thermal paste)

396880-001

Mobile AMD Sempron 3000 processor (includes
thermal paste)

396881-001

Mobile AMD Sempron 3200 processor (includes
thermal paste)

398031-001

DVD±RW and CD-RW Dual Layer Combo Drive for use with
Compaq Presario R4000 models

Maintenance and Service Guide

3–25

Illustrated Parts Catalog

Table 3-5
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

398032-001

DVD±RW and CD-RW Dual Layer Combo Drive for use with
HP Pavilion zv6000 models

398033-001

Top cover for use with defeatured HP Pavilion zv6000 models

398034-001

Top cover for use with full-featured HP Pavilion zv6000 models

398035-001

Top cover for use with defeatured Compaq Presario R4000
models

398036-001

Top cover for use with full-featured Compaq Presario R4000
models

3–26

Maintenance and Service Guide

4
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and
safe removal and replacement service.

4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool

Maintenance and Service Guide

4–1

Removal and Replacement Preliminaries

4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
you remove each subassembly from the notebook, place
✎ As
the subassembly (and all accompanying screws) away from
the work area to prevent damage.

Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

Ä

CAUTION: When servicing the notebook, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.

4–2

Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or
in hibernation, turn the notebook on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide

4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.

4–4

Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide

4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to Table 4-2, “Static-Shielding Materials”).
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.

4–6

Maintenance and Service Guide

Removal and Replacement Preliminaries

4.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials

Maintenance and Service Guide

4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.

Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

✎ A product can be degraded by as little as 700 V.
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.

Table 4-2
Static-Shielding Materials
Material

Use

Voltage Protection Level

Antistatic plastic

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

4–8

Maintenance and Service Guide

5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 75 screws, in 9 different sizes, that may
have to be removed, replaced, or loosened when servicing the
notebook. Make special note of each screw and screw lock size
and location during removal and replacement.
Refer to Appendix C, “Screw Listing.” for detailed information
on screw and screw lock sizes, locations, and usage.

Maintenance and Service Guide

5–1

Removal and Replacement Procedures

5.1 Serial Number
Report the notebook serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the notebook.

Serial Number Location

5–2

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Removal and Replacement Procedures

5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing notebook components.

Disassembly Sequence Chart
Section

Description

# of Screws Removed

5.3

Preparing the Notebook for
Disassembly
Battery pack

0

5.4

Hard Drive

2 loosened to remove the
hard drive cover
2 to remove the hard drive
4 to remove the hard drive
frame

5.5

Notebook Feet

0

5.6

External Memory Module

1 loosened to remove the
memory module compartment
cover

5.7

Optical Drive

1

5.8

Keyboard Cover

4

5.9

Volume Board

2

5.10

Bluetooth Board

2

5.11

Keyboard

4

5.12

Mini PCI Communications Card

0

Å

To prevent an unresponsive system and the display of a
warning message, install only a Mini PCI device authorized
for use in your notebook by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore notebook functionality. Then contact
Customer Care.

Maintenance and Service Guide

5–3

Removal and Replacement Procedures

Disassembly Sequence Chart (Continued)
Section

Description

# of Screws Removed

5.13

Internal Memory Module

0

5.14

Display Assembly

8 on HP Pavilion zv6000
models
6 on Compaq Presario R4000
models

5.15

Base Enclosure

17 on HP Pavilion zv6000
models
15 on Compaq Presario
R4000 models

5.16

Fan Assembly

3

5.17

Speaker

0

5.18

Front Board

2

5.19

Thermal Module

4

5.20

Processor

0

5.21

Thermal Frame

13 on HP Pavilion zv6000
models
11 on Compaq Presario
R4000 models

5.22

System Board

6

5–4

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Removal and Replacement Procedures

5.3 Preparing the Notebook for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are unsure whether the
notebook is off or in hibernation, turn the notebook on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.

Battery Pack Spare Part Number Information
For use with HP Pavilion zv6000 models
12-cell, 6.0-AHr

383963-001

8-cell, 4.4-AHr

383965-001

For use with Compaq Presario R4000 models
12-cell, 6.0-AHr

383966-001

8-cell, 4.4-AHr

383968-001

Maintenance and Service Guide

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Removal and Replacement Procedures

4. Remove the battery pack by following these steps:
a. Turn the notebook upside down with the front toward you.
b. Slide the battery release latch 1 toward the notebook rear
panel. (The right edge of the battery pack disengages from
the notebook.)
c. Lift the right edge of the battery pack 2 up and swing it to
the left.
d. Remove the battery pack.

Removing the Battery Pack

Reverse the above procedure to install the battery pack.

5–6

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Removal and Replacement Procedures

5.4 Hard Drive
Hard Drive Spare Part Number Information
5400-rpm 80-GB

383954-001

5400-rpm 60-GB

392575-001

4200-rpm 100-GB

392576-001

4200-rpm 80-GB

383953-001

4200-rpm 60-GB

383952-001

4200-rpm 40-GB

383951-001

1. Prepare the notebook for disassembly (Section 5.3).

Maintenance and Service Guide

5–7

Removal and Replacement Procedures

2. Loosen the two PM2.0×7.0 screws 1 that secure the hard
drive cover to the notebook.
3. Lift the left side of the cover 2 up and swing it to the right.
4. Remove the hard drive cover.
hard drive cover is included in the Miscellaneous Plastics
✎ The
Kit, spare part number 383670-001.

Removing the Hard Drive Cover

5–8

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Removal and Replacement Procedures

5. Remove the two PM2.0×7.0 hard drive retention screws 1
that secure the hard drive to the notebook.
6. Slide the hard drive 2 to the right to disconnect it from the
system board.
7. Lift the hard drive 3 straight up and remove it from the hard
drive bay.

Removing the Hard Drive

Maintenance and Service Guide

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Removal and Replacement Procedures

8. Remove the four PM3.0×4.5 screws 1 that secure the hard
drive frame to the hard drive.
9. Lift the frame 2 to remove if from the hard drive.

Removing the Hard Drive Frame

Reverse the above procedure to reassemble and install the
hard drive.

5–10

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Removal and Replacement Procedures

5.5 Notebook Feet
The notebook feet are adhesive-backed rubber pads. The feet are
included in the Miscellaneous Plastics Kit, spare part number
383670-001.

Replacing the Notebook Feet

5.6 External Memory Module
Memory Module Spare Part Number Information
1024 MB

383950-001

512 MB

383949-001

256 MB

383948-001

1. Prepare the notebook for disassembly (refer to Section 5.3).

Maintenance and Service Guide

5–11

Removal and Replacement Procedures

2. Loosen the PM2.0×7.0 screw 1 that secures the memory
module compartment cover to the notebook.
3. Lift the rear edge of the cover 2 up and swing it toward you.
4. Remove the memory module compartment cover.
memory module compartment cover is included in the
✎ The
Miscellaneous Plastics Kit, spare part number 383670-001.

Removing the Memory Module Compartment Cover

5–12

Maintenance and Service Guide

Removal and Replacement Procedures

5. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the module opposite the socket rises away from the
notebook.)
6. Slide the module 2 away from the socket at an angle.
7. Remove the memory module.
modules are designed with notches 3 to prevent
✎ Memory
incorrect installation of the module into the memory module
socket.

Removing the Memory Module

Reverse the above procedure to install a memory module.

Maintenance and Service Guide

5–13

Removal and Replacement Procedures

5.7 Optical Drive
Optical Drive Spare Part Number Information
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe

396871-001

DVD±RW and CD-RW Double Layer Combo Drive

398032-001

DVD/CD-RW Combo Drive

383961-001

For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe

396872-001

DVD±RW and CD-RW Double Layer Combo Drive

398031-001

DVD±RW and CD-RW Combo Drive

383960-001

DVD/CD-RW Combo Drive

383962-001

1. Prepare the notebook for disassembly (Section 5.3).

5–14

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Removal and Replacement Procedures

2. Remove the PM2.0×7.0 screw 1 that secures the optical
drive to the notebook.
3. Insert a thin tool, such as a paper clip, into the media tray
release hole 2. The optical drive media tray releases from the
optical drive.
4. Use the media tray frame to slide the optical drive 3 to the
right.
5. Remove the optical drive.

Removing the Optical Drive

Reverse the above procedure to install the optical drive.

Maintenance and Service Guide

5–15

Removal and Replacement Procedures

5.8 Keyboard Cover
Keyboard Cover Spare Part Number Information
For use with HP Pavilion zv6000 models with wireless capability 383915-001
For use with HP Pavilion zv6000 models without wireless
capability

383916-001

For use with Compaq Presario R4000 models with wireless
capability

383918-001

For use with Compaq Presario R4000 models without wireless
capability

383917-001

1. Prepare the notebook for disassembly (Section 5.3).
2. Turn the notebook upside down with the rear panel toward
you.

5–16

Maintenance and Service Guide

Removal and Replacement Procedures

3. Remove the four PM2.0×15.0 screws that secure the
keyboard cover to the notebook.

Removing the Keyboard Cover Screws

Maintenance and Service Guide

5–17

Removal and Replacement Procedures

4. Turn the notebook right-side up with the front toward you.
5. Open the notebook as far as possible.
6 through 10 apply to HP Pavilion zv6000 models. See
✎ Steps
steps 11 through 15 in this section to remove the keyboard
cover on Compaq Presario R4000 models.

6. Place a piece of masking tape on the left display hinge to
protect the display hinge from being damaged by the removal
of the keyboard cover.

Applying Protective Masking Tape, HP Pavilion zv6000 Models

5–18

Maintenance and Service Guide

Removal and Replacement Procedures

7. Press down on the label area of the keyboard cover 1 to
release the keyboard cover hook from the notebook.
8. Lift the right side of the keyboard cover 2 and slide the right
side of the cover toward the notebook rear panel.

Releasing the Keyboard Cover, HP Pavilion zv6000 Models

Maintenance and Service Guide

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Removal and Replacement Procedures

9. Continue pressing down on the pressure points on the
keyboard cover (locations indicated by 1, 2, 3) to release
the keyboard cover hooks from the notebook. As you do so,
continue lifting the right side of the keyboard cover and
sliding the cover 4 toward the notebook rear panel.
10. Remove the keyboard cover.

Removing the Keyboard Cover, HP Pavilion zv6000 Models

5–20

Maintenance and Service Guide

Removal and Replacement Procedures

✎ Steps 11 through 15 apply to Compaq Presario R4000 models.
11. Insert a flat blade screwdriver into the notch 1 behind the
insert key and lift up the right side of the keyboard cover 2.
12. Lift up on the middle 3 of the keyboard cover until it
disengages from the notebook.

Releasing the Keyboard Cover, Compaq Presario R4000 Models

Maintenance and Service Guide

5–21

Removal and Replacement Procedures

13. Lift the rear edge of the keyboard cover 1 and swing it
forward until it rests on the keyboard.
14. Release the zero insertion force (ZIF) connector to which the
volume board cable is attached and disconnect the volume
board cable 2 from the system board.
15. Remove the keyboard cover.

Removing the Keyboard Cover, Compaq Presario R4000 Models

Reverse the above procedure to install the keyboard cover.

5–22

Maintenance and Service Guide

Removal and Replacement Procedures

5.9 Volume Board
volume board removal procedures in this section apply to
✎ The
Compaq Presario R4000 models.

Volume Board Spare Part Number Information
Volume board (includes volume board cable; for use only on
Compaq Presario R4000 models)

383912-001

1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the two PM2.0×4.0 screws 1 that secure the volume
board to the keyboard cover.
4. Remove the volume board 2.

Removing the Volume Board

Reverse the above procedure to install the volume board.
Maintenance and Service Guide

5–23

Removal and Replacement Procedures

5.10 Bluetooth Board
Bluetooth Board Spare Part Number Information
Bluetooth wireless board (includes Bluetooth board cable)

394733-001

1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Disconnect the Bluetooth board cable 1 from the system
board.
4. Remove the two PM1.5×3.0 screws 2 that secure the
Bluetooth board to the notebook.
5. Remove the Bluetooth board 3.

Removing the Bluetooth Board

Reverse the above procedure to install the Bluetooth board.

5–24

Maintenance and Service Guide

Removal and Replacement Procedures

5.11 Keyboard
Keyboard Spare Part Number Information
For use with HP Pavilion zv6000 models:
Belgium
Denmark
France
French Canada
Germany
Italy
The Netherlands

383664-A41
383664-081
383664-051
383664-121
383664-041
383664-061
383664-331

Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
United States

383664-091
383664-131
383664-071
383664-B71
383664-111
383664-031
383664-001

For use with Compaq Presario R4000 models:
Denmark
France
French Canada
Italy
The Netherlands

383665-081
383665-051
383665-121
383665-061
383665-331

Norway
Spain
Sweden/Finland
United Kingdom
United States

383665-091
383665-071
383665-101
383665-031
383665-001

1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).

Maintenance and Service Guide

5–25

Removal and Replacement Procedures

3. Remove the four PM2.0×4.0 screws that secure the keyboard
to the notebook.

Removing the Keyboard Screws

5–26

Maintenance and Service Guide

Removal and Replacement Procedures

4. Lift the rear edge of the keyboard and swing it forward until
it rests on the palm rest.

Releasing the Keyboard

Maintenance and Service Guide

5–27

Removal and Replacement Procedures

5. Release the ZIF connector 1 to which the keyboard cable is
connected and disconnect the keyboard cable 2 from the
system board.
6. Remove the keyboard.

Disconnecting the Keyboard Cable

Reverse the above procedure to install the keyboard.

5–28

Maintenance and Service Guide

Removal and Replacement Procedures

5.12 Mini PCI Communications Card
Mini PCI Communications Card
Spare Part Number Information
802.11b/g wireless local access network (WLAN) card, for use
in North America

392557-001

802.11b/g WLAN card, for use in the rest of the world

392557-002

1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the keyboard (Section 5.11).

Maintenance and Service Guide

5–29

Removal and Replacement Procedures

note of which antenna cable is attached to which antenna
✎ Make
clip on the Mini PCI communications card before
disconnecting the cables.

4. Disconnect the auxiliary and main antenna cables 1 from the
Mini PCI communications card.
5. Spread the retaining tabs 2 on each side of the Mini PCI
socket to release the Mini PCI communications card. (The
edge of the card opposite the socket rises away from the
notebook.)
6. Remove the Mini PCI communications card 3 by pulling the
card away from the socket at a 45-degree angle.
PCI communications cards are designed with notches 4
✎ Mini
to prevent incorrect installation of the card into the Mini PCI
communcations card socket.

Removing a Mini PCI Communications Card

5–30

Maintenance and Service Guide

Removal and Replacement Procedures

Reverse the above procedure to install a Mini PCI
communications card.

5.13 Internal Memory Module
Memory Module Spare Part Number Information
1024 MB

383950-001

512 MB

383949-001

256 MB

383948-001

1. Prepare the notebook for disassembly (refer to Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the keyboard (Section 5.11).

Maintenance and Service Guide

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Removal and Replacement Procedures

4. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the module opposite the socket rises away from the
notebook.)
5. Slide the module away from the socket at an angle 2.
6. Remove the memory module.
modules include security slots 3 to prevent the
✎ Memory
incorrect installation of the module into the memory module
socket.

Removing the Memory Module

Reverse the above procedure to install a memory module.

5–32

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5.14 Display Assembly
Display Assembly Spare Part Number Information
Display assemblies include display cable and (for models with wireless
capability) wireless antenna boards and antenna cables.
For use with HP Pavilion zv6000 models with wireless capability
15.4-inch, WXGA, TFT with BrightView
383939-001
15.4-inch, WXGA, TFT
383935-001
For use with HP Pavilion zv6000 models without wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT

383940-001
383936-001

For use with Compaq Presario R4000 models with wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT

383941-001
383937-001

For use with Compaq Presario R4000 models without wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
15.0-inch, XGA, TFT

383942-001
383938-001
383946-001

Display inverters (not illustrated)
For use with 15.4-inch display assemblies
For use with 15.0-inch display assemblies

383669-001
383668-001

Display latch kit (not illustrated)

383914-001

Wireless antenna boards and cables (not illustrated)

383667-001

1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the keyboard (Section 5.11).

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Removal and Replacement Procedures

4. Turn the notebook upside down with the rear panel toward
you.
5 through 13 apply to HP Pavilion zv6000 models. See
✎ Steps
steps 14 through 21 in this section to remove the keyboard
cover on Compaq Presario R4000 models.

5. Remove the two Mylar screw covers 1 from the rear panel.
6. Remove the four PM2.0×7.0 screws 2 that secure the display
assembly to the notebook.

Removing the Display Screws, HP Pavilion zv6000 Models

5–34

Maintenance and Service Guide

Removal and Replacement Procedures

7. Turn the notebook right-side up with the front toward you.
8. Open the notebook as far as possible.
9. Disconnect the wireless antenna cables1 1 from the Mini
PCI communications card.
10. Remove the wireless antenna cables from the clips 2 in the
top cover.
11. Disconnect the display cable from the system board 3.

Removing the Display and Wireless Antenna Cables,
HP Pavilion zv6000 Models

Maintenance and Service Guide

5–35

Removal and Replacement Procedures

Ä

CAUTION: Support the display assembly when removing the following
screws. Failure to support the display assembly can result in damage to
the display assembly and other notebook components.

12. Remove the four PM2.0×7.0 screws 1 that secure the display
assembly to the notebook.
13. Remove the display assembly 2.

Removing the Display Assembly, HP Pavilion zv6000 Models

5–36

Maintenance and Service Guide

Removal and Replacement Procedures

✎ Steps 14 through 21 apply to Compaq Presario R4000 models.
14. Remove the two PM2.0×7.0 screws that secure the display
assembly to the notebook.

Removing the Display Screws, Compaq Presario R4000 Models

Maintenance and Service Guide

5–37

Removal and Replacement Procedures

15. Turn the notebook right-side up with the front toward you.
16. Open the notebook.
17. Disconnect the wireless antenna cables 1 from the Mini PCI
communications card.
18. Remove the wireless antenna cables from the clips 2 in the
top cover.
19. Disconnect the display cable from the system board 3.

Removing the Display and Wireless Antenna Cables,
Compaq Presario R4000 Models

5–38

Maintenance and Service Guide

Removal and Replacement Procedures

Ä

CAUTION: Support the display assembly when removing the following
screws. Failure to support the display assembly can result in damage to
the display assembly and other notebook components.

20. Remove the four PM2.0×7.0 screws 1 that secure the display
assembly to the notebook.
21. Remove the display assembly 2.

Removing the Display Assembly, Compaq Presario R4000 Models

Reverse the above procedure to install the display assembly.

Maintenance and Service Guide

5–39

Removal and Replacement Procedures

5.15 Base Enclosure
Base Enclosure Spare Part Number Information
For use with full-featured HP Pavilion zv6000 models

383921-001

For use with defeatured HP Pavilion zv6000 models

383922-001

For use with Compaq Presario R4000 models

383925-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
2. Turn the notebook upside down with the front toward you.

5–40

Maintenance and Service Guide

Removal and Replacement Procedures

3 through 7 apply to HP Pavilion zv6000 models. See
✎ Steps
steps 8 through 12 in this section to remove the base enclosure
on Compaq Presario R4000 models.

3. Remove the thirteen PM2.0×15.0 screws that secure the base
enclosure to the notebook.

Removing the Base Enclosure Screws, Part 1, HP Pavilion zv6000
Models

Maintenance and Service Guide

5–41

Removal and Replacement Procedures

4. Remove the four PM2.0×7.0 screws that secure the base
enclosure to the notebook.

Removing the Base Enclosure Screws, Part 2, HP Pavilion zv6000
Models

5–42

Maintenance and Service Guide

Removal and Replacement Procedures

5. Access the fan cable through the memory module expansion
compartment and disconnect the fan cable from the system
board.

Disconnecting the Fan Cable, HP Pavilion zv6000 Models

Maintenance and Service Guide

5–43

Removal and Replacement Procedures

6. Swing the rear edge of the base enclosure 1 up and forward
until it rests at an angle.
7. Lift the base enclosure 2 up and remove it.

Removing the Base Enclosure, HP Pavilion zv6000 Models

5–44

Maintenance and Service Guide

Removal and Replacement Procedures

✎ Steps 8 through 12 apply to Compaq Presario R4000 models.
8. Remove the ten PM2.0×15.0 screws that secure the base
enclosure to the notebook.

Removing the Base Enclosure Screws, Part 1, Compaq Presario
R4000 Models

Maintenance and Service Guide

5–45

Removal and Replacement Procedures

9. Remove the five PM2.0×7.0 screws that secure the base
enclosure to the notebook.

Removing the Base Enclosure Screws, Part 2, Compaq Presario
R4000 Models

5–46

Maintenance and Service Guide

Removal and Replacement Procedures

10. Access the fan cable through the memory module expansion
compartment and disconnect the fan cable from the system
board.

Disconnecting the Fan Cable, Compaq Presario R4000 Models

Maintenance and Service Guide

5–47

Removal and Replacement Procedures

11. Swing the rear edge of the base enclosure 1 up and forward
until it rests at an angle.
12. Lift the base enclosure up 2 and remove it.

Removing the Base Enclosure, Compaq Presario R4000 Models

Reverse the above procedure to install the base enclosure.

5–48

Maintenance and Service Guide

Removal and Replacement Procedures

5.16 Fan Assembly
Fan Assembly Spare Part Number Information
Fan assembly

383926-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
2. Position the base enclosure right-side up with the front
toward you.

Maintenance and Service Guide

5–49

Removal and Replacement Procedures

3. Remove the three PM2.0×4.0 coarse screws 1 that secure the
fan to the base enclosure.
screws removed in Step 3 have a coarser thread than other
✎ The
PM2.0×4.0 screws used in the notebook.
4. Remove the fan assembly 2.

Removing the Fan Assembly

Reverse the above procedure to install the fan assembly.

5–50

Maintenance and Service Guide

Removal and Replacement Procedures

5.17 Speaker
Speaker Spare Part Number Information
For use with HP Pavilion zv6000 models

383919-001

For use with Compaq Presario R4000 models

383920-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
2. Turn the top cover upside down with the front toward you.

Maintenance and Service Guide

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Removal and Replacement Procedures

3. Disconnect the speaker cable 1 from the system board.
4. Lift the rear edge of the speaker 2 up and swing it forward.
5. Remove the speaker 3.

Removing the Speaker

Reverse the above procedure to install the speaker.

5–52

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Removal and Replacement Procedures

5.18 Front Board
front board removal procedures in this section apply to
✎ The
HP Pavilion zv6000 models.

Front Board Spare Part Number Information
For use with full-featured HP Pavilion zv6000 models with
infrared

383905-001

For use with defeatured HP Pavilion zv6000 models without
infrared

384134-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
g. Speaker (Section 5.17)
2. Turn the top cover upside down with the rear panel
toward you.

Maintenance and Service Guide

5–53

Removal and Replacement Procedures

3. Release the ZIF connector 1 to which the front board cable is
attached and disconnect the cable 2.

Disconnecting the Front Board Cable

5–54

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Removal and Replacement Procedures

4. Remove the two PM2.0×4.0 screws 1 that secure the front
board to the top cover.
5. Remove the front board 2.

Removing the Front Board

Reverse the above procedure to install the front board.

Maintenance and Service Guide

5–55

Removal and Replacement Procedures

5.19 Thermal Module
Thermal Module Spare Part Number Information
For use with full-featured models

383675-001

For use with defeatured models

383676-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)

5–56

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2. Position the top cover with the rear panel toward you.
3. Remove the four PM2.0×11.0 spring-loaded shoulder
screws 1 that secure the thermal module to the notebook.
4. Remove the thermal module 2.

Removing the Thermal Module

Maintenance and Service Guide

5–57

Removal and Replacement Procedures

thermal paste should be thoroughly cleaned from the
✎ The
surfaces of the thermal module 1 and processor 2 each time

the thermal module is removed. Thermal paste is included with
all thermal module and processor spare part kits.

Thermal Paste Locations

Reverse the above procedure to install the thermal module.

5–58

Maintenance and Service Guide

Removal and Replacement Procedures

5.20 Processor
Processor Spare Part Number Information
AMD Mobile Athlon 64 4000

396878-001

AMD Mobile Athlon 64 3800

396877-001

AMD Mobile Athlon 64 3500

396876-001

AMD Mobile Athlon 64 3200

396879-001

Mobile AMD Sempron 3200

396881-001

Mobile AMD Sempron 3000

396880-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
g. Thermal module (Section 5.19)

Maintenance and Service Guide

5–59

Removal and Replacement Procedures

2. Slide the tip of the processor release arm 1 to the right until it
clears the tab 2 on the processor socket.
3. Swing the arm 3 up and back as far as possible.
4. Remove the processor 4.
gold triangle 5 on the processor should be aligned in the
✎ The
front left corner when you install the processor.

Removing the Processor

Reverse the above procedure to install the processor.

5–60

Maintenance and Service Guide

Removal and Replacement Procedures

5.21 Thermal Frame
Thermal Frame Spare Part Number Information
For use with HP Pavilion zv6000 models

383880-001

For use with Compaq Presario R4000 models

383881-001

1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
g. Thermal module (Section 5.19)
2. Turn the notebook right-side up with the front toward you.

Maintenance and Service Guide

5–61

Removal and Replacement Procedures

3. Remove the PM2.0×7.0 screw that secures the thermal frame
to the top cover.

Removing the Thermal Frame Screw

5–62

Maintenance and Service Guide

Removal and Replacement Procedures

4. Turn the notebook upside down with the rear panel
toward you.

✎ Steps 5 and 6 apply to HP Pavilion zv6000 models.
5. Remove the two PM2.0×3.0 screws 1 that secure the top
cover rear bezel to the top cover.
6. Remove the top cover rear bezel 2.
top cover rear bezel is included in the Miscellaneous
✎ The
Plastics Kit, spare part number 383670-001.

Removing the Top Cover Rear Bezel, HP Pavilion zv6000 Models

Maintenance and Service Guide

5–63

Removal and Replacement Procedures

7. Disconnect the fan cable 1 from the system board.
8. Remove the six PM2.0×7.0 screws 2 that secure the thermal
frame to the top cover.
9. Remove the thermal frame 3.

Removing the Thermal Frame

5–64

Maintenance and Service Guide

Removal and Replacement Procedures

10. Remove the PM1.5×3.0 screw 1 that secures the fan shield to
the thermal frame.
11. Remove the fan shield 2.

Removing the Fan Shield

Maintenance and Service Guide

5–65

Removal and Replacement Procedures

12. Remove the three PM1.5×3.0 screws 1 that secure the fan
to the thermal frame.
13. Remove the fan 2.

Removing the Fan

Reverse the above procedure to install the thermal frame.

5–66

Maintenance and Service Guide

Removal and Replacement Procedures

5.22 System Board
System Board Spare Part Number Information
For use with full-featured models

396870-001

For use with defeatured models

396869-001

replacing the system board, ensure that the following
✎ When
components are removed from the defective system board and
installed on the replacement system board:
■ Memory modules (Section 5.6 and Section 5.13)
■ Mini PCI communications card (Section 5.12)
■ Processor (Section 5.20)
■ RTC battery (Section 5.22)

1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Bluetooth board (Section 5.10)
e. Keyboard (Section 5.11)
f. Display assembly (Section 5.14)
g. Base enclosure (Section 5.15)
h. Speaker (Section 5.17)
i. Thermal module (Section 5.19)
j. Thermal frame (Section 5.21)

Maintenance and Service Guide

5–67

Removal and Replacement Procedures

2. Release the system board ZIF connector to which the
TouchPad cable is connected and disconnect the TouchPad
cable from the system board.

5–68

Maintenance and Service Guide

Removal and Replacement Procedures

3. Turn the notebook upside down with the front toward you.
4. Position the top cover with the front toward you.
5. Remove the four PM2.0×7.0 screws 1 that secure the system
board to the top cover.
6. Remove the two SM1.5×8.0 shoulder screws 2 on each side
of the expansion port 2 connector that secure the system
board to the top cover.

✎ Step 7 applies only to Compaq Presario R4000 models.
7. Disconnect the LED cable 3 from the system board.

Removing the System Board Screws

Maintenance and Service Guide

5–69

Removal and Replacement Procedures

8. Lift the left side of the system board 1 until it rests at an
angle.
9. Slide the system board 2 to the left and remove it.

Removing the System Board

5–70

Maintenance and Service Guide

Removal and Replacement Procedures

10. If necessary, disconnect both ends of the RJ-11 modem
cable 1 from the system board and remove the cable 2.
RJ-11 modem cable is included in the Miscellaneous
✎ The
Cable Kit, spare part number 383671-001.

Removing the RJ-11 Modem Cable

Maintenance and Service Guide

5–71

Removal and Replacement Procedures

11. Turn the system board upside down with the rear panel
toward you.
12. Insert a flat blade tool into the notch on the RTC battery
socket 1 and remove the RTC battery 2.
RTC battery is included in the Miscellaneous Plastics Kit,
✎ The
spare part number 383670-001.

Removing the RTC Battery

Reverse the above procedure to install the RJ-11 modem cable,
RTC battery, and system board.

5–72

Maintenance and Service Guide

6
Specifications
This chapter provides physical and performance specifications.
Table 6-1
Notebook
Dimensions
HP Pavilion zv6000
Height
Width
Depth
Compaq Presario R4000
Height
Width
Depth
Weight
With 15.4-inch display, optical drive
and 12-cell battery pack
With 15.0-inch display, optical drive
and 12-cell battery pack
With 15.4-inch display, optical drive
and 8-cell battery pack
With 15.0-inch display, optical drive
and 8-cell battery pack

Maintenance and Service Guide

Metric

U.S.

5.26 cm
36.20 cm
29.45 cm

2.07 in
14.25 in
11.60 in

5.26 cm
36.20 cm
28.40 cm

2.07 in
14.25 in
11.18 in

3.86 kg

8.5 lbs

3.77 kg

8.3 lbs

3.72 kg

8.2 lbs

3.63 kg

8.0 lbs

6–1

Specifications

Table 6-1
Notebook (Continued)
Input Power
Operating voltage
Operating current

18.5 V dc
4.9 A or 6.5 A

Temperature
Operating
Nonoperating

10°C to 35°C
-20°C to 60°C

50°F to 95°F
-4°F to 140°F

10% to 90%
5% to 95%

10% to 90%
5% to 95%

-15 m to 3,048 m
-15 m to 12,192 m

-50 ft to 10,000 ft
-50 ft to 40,000 ft

Relative humidity (noncondensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
Operating
Nonoperating

125 g, 2 ms, half-sine
200 g, 2 ms, half-sine

Random Vibration
Operating
Nonoperating

0.75 g zero-to-peak, 10 Hz to 500 Hz,
0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz,
0.5 oct/min sweep rate

product safety standards specify thermal limits for plastic
✎ Applicable
surfaces. The notebook operates well within this range of temperatures.

6–2

Maintenance and Service Guide

Specifications

Table 6-2
15.4-inch, WXGA, TFT Display
Dimensions
Height
Width
Diagonal

20.7 cm
33.1 cm
39.1 cm

Number of colors

Up to 16.8 million

Contrast ratio

200:1

Brightness

180 nits typical

8.1 in
13.0 in
15.4 in

Pixel resolution
Pitch
Format
Configuration

0.259 × 0.259 mm
1280 × 800
RGB vertical stripe

Backlight

Edge lit

Character display

80 × 25

Total power consumption

4.0 W

Viewing angle

±65° horizontal, ±50° vertical typical

Maintenance and Service Guide

6–3

Specifications

Table 6-3
15.0-inch, XGA, TFT Display
Dimensions
Height
Width
Diagonal

22.9 cm
30.0 cm
38.1 cm

9.0 in
11.8 in
15.0 in

Number of colors

Up to 16.8 million

Contrast ratio

250:1

Brightness

150 nits typical

Pixel resolution
Pitch
Format
Configuration

0.264 × 0.264 mm
1024 × 768
RGB vertical stripe

Backlight

Edge lit

Character display

80 × 25

Total power consumption

5.5 W

Viewing angle

±35° horizontal, +15/-35° vertical typical

6–4

Maintenance and Service Guide

Specifications

Table 6-4
Hard Drives
100-GB*

80-GB*

60-GB*

40-GB*

9.5 mm
70 mm
99 g

9.5 mm
70 mm
99 g

9.5 mm
70 mm
102 g

9.5 mm
70 mm
99 g

ATA-5

ATA-5

ATA-5

ATA-5

100 MB/sec

100 MB/sec

100 MB/sec

100 MB/sec

ATA security

ATA security

ATA security

ATA security

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

156,301,488

117,210,240

78,140,160

5400 rpm
and
4200 rpm

5400 rpm
and
4200 rpm

4200 rpm

Dimensions
Height
Width
Weight
Interface type
Transfer rate
Synchronous
(maximum)
Security

Seek times (typical read, including setting)
Single track
Average
Maximum

3 ms
13 ms
24 ms

Logical blocks†
Disc rotational
speed

4200 RPM

Operating
temperature

✎

5°C to 55°C (41°F to 131°F)

Certain restrictions and exclusions apply. Consult Customer Care
for details.

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual
accessible capacity is less.
†Actual drive specifications may differ slightly.

Maintenance and Service Guide

6–5

Specifications

Table 6-5
DVD/CD-RW Combo Drive
Applicable disc

Read:
DVD-R, DVD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18), CD-ROM
(Mode 1 and 2) CD Digital Audio,
CD-XA ready (Mode 2, Form 1 and
2), CD-I ready (Mode 2, Form 1 and
2), CD-R, CD-RW, Photo CD (single
and multisession), and CD-Bridge

Center hole
diameter

1.5 cm (0.59 in)

Write:
CD-R and CD-RW

Disc diameter
Standard disc
Mini disc

12 cm (4.72 in)
8 cm (3.15 in)

Disc thickness

1.2 mm (0.047 in)

Track pitch

0.74 µm

6–6

Maintenance and Service Guide

Specifications

Table 6-5
DVD/CD-RW Combo Drive
Access time
Random
Full stroke

CD media

DVD media

< 110 ms
< 210 ms

< 130 ms
< 225 ms

Audio output
level

Line-out, 0.7 V rms

Cache buffer

2 MB

Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA
mode 2

3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
16.6 MB/s

Startup time

< 15 seconds

Stop time

< 6 seconds

Maintenance and Service Guide

6–7

Specifications

Table 6-6
DVD±RW and CD-RW Combo Drive
Applicable disc

Read:
DVD-R, DVD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18)
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R
CD-RW
Photo CD (single and multisession)
CD-Bridge

Center hole diameter

1.5 cm (0.59 in)

Write:
CD-R and
CD-RW
DVD-R and
DVD-RW

Disc diameter
Standard disc
Mini disc

12 cm (4.72 in)
8 cm (3.15 in)

Disc thickness

1.2 mm (0.047 in)

Track pitch

0.74 µm

6–8

Maintenance and Service Guide

Specifications

Table 6-6
DVD±RW and CD-RW Combo Drive (Continued)
Access time
Random
Full stroke

CD

DVD

< 175 ms
< 285 ms

< 230 ms
< 335 ms

Audio output level

Audio-out, 0.7 Vrms

Cache buffer

2 MB

Data transfer rate
CD-R (16X)
CD-RW (8X)
CD-ROM (24X)
DVD (8X)
DVD-R (4X)
DVD-RW (2X)
Multiword DMA
mode 2

2,400 KB/s (150 KB/s at 1X CD rate)
1,200 KB/s (150 KB/s at 1X CD rate)
3,600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1,352 KB/s at 1X DVD rate)
5,400 KB/s (1,352 KB/s at 1X DVD rate)
2,700 KB/s (1,352 KB/s at 1X DVD rate)
16.6 MB/s

Startup time

< 15 seconds

Stop time

< 6 seconds

Maintenance and Service Guide

6–9

Specifications

Table 6-7
System DMA
Hardware DMA

System Function

DMA0

Not applicable

DMA1

Not applicable

DMA2

Not applicable

DMA3

Not applicable

DMA4

Direct memory access controller

DMA5

Available for PC Card

DMA6

Not assigned

DMA7

Not assigned

6–10

Maintenance and Service Guide

Specifications

Table 6-8
System Interrupts
Hardware IRQ

System Function

IRQ0

System timer

IRQ1

Quick Launch buttons

IRQ2

Cascaded

IRQ3

USB2 Enhanced Host Controller—24CD

IRQ4

COM1

IRQ5*

Conexant AC—Link Audio
SMBus Controller—24C3
Data Fax Modem with SmartCP

IRQ6

Diskette drive

IRQ7*

Parallel port

IRQ8

System CMOS/real-time clock

IRQ9*

Microsoft ACPI-compliant system

IRQ10*

USB UHCI controller—24C2
GM/GME Graphic Controller
Realtek RTL8139 Family PCI fast Ethernet Controller

IRQ11

USB EHCI controller—24CD
USB UHCI controller—24C4
USB UHCI controller—24C7
Pro/Wireless 2200BG
TI OHCI 1394 host controller
TI PCI1410 CardBus controller

*Default configuration

✎ PC Card may assert IRQ3, IRQ4, IRQ5, IRQ7, or IRQ20.

Maintenance and Service Guide

6–11

Specifications

Table 6-8
System Interrupts (Continued)
Hardware IRQ

System Function

IRQ12

Synaptics PS/2 port pointing device

IRQ13

Numeric data processor

IRQ14

Primary IDE channel

IRQ15

Secondary IDE channel

IRQ17

Conexant AC -Link Audio

IRQ17

Soft V90 Data Fax Modem with SmartCP

IRQ17

ATi Mobility Radeon Xpress 200 Series

IRQ19

Standard Enhanced PCI to USB Host Controller

IRQ19

Standard OpenHCD USB Host Controller

IRQ19

Standard OpenHCD USB Host Controller

IRQ20

TI 6411 PCIxx21/x515 Cardbus Controller

IRQ20

TI OHCI Compliant IEEE 1394 Host Controller

IRQ21

TI Integrated PCIxx21 FlashMedia Controller

IRQ21

Broadcom 802.11b/g WLAN

IRQ21

Microsoft ACPI-compliant system

IRQ22

Realtek RTL8100CL Family PCI fast Ethernet
Controller

IRQ23

SDA Standard Compliant SD Host Controller

*Default configuration

✎ PC Card may assert IRQ3, IRQ4, IRQ5, IRQ7, or IRQ20.

6–12

Maintenance and Service Guide

Specifications

Table 6-9
System I/O Addresses
I/O Address (hex)

System Function (shipping configuration)

0x00000000-0x00000CF7

PCI bus

0x00000000-0x00000CF7

Direct memory access controller

0x00000020-0x00000021

Programmable interrupt controller

0x0000002E-0x0000002F

System board resources

0x00000040-0x00000043

System timer

0x00000060-0x00000060

Quick Launch Buttons

0x00000061-0x00000061

System speaker

0x00000062-0x00000062

Microsoft ACPI-Compliant Embedded
Controller

0x00000064-0x00000064

Quick Launch Buttons

0x00000066-0x00000066

Microsoft ACPI-Compliant Embedded
Controller

0x00000070-0x00000071

System CMOS/real time clock

0x00000072-0x00000073

System board resources

0x00000080-0x0000008F

Direct memory access controller

0x00000092-0x00000092

System board resources

0x000000A0-0x000000A1

Programmable interrupt controller

0x000000B0-0x000000B1

System board resources

0x000000C0-0x000000DF

Direct memory access controller

0x000000F0-0x000000FE

Numeric data processor

0x00000170-0x00000177

Secondary IDE Channel

Maintenance and Service Guide

6–13

Specifications

Table 6-9
System I/O Addresses (Continued)
I/O Address (hex)

System Function (shipping configuration)

0x000001F0-0x000001F7

Primary IDE Channel

0x00000220-0x0000022F

System board resources

0x00000274-0x00000277

ISAPNP Read Data Port

0x00000279-0x00000279

ISAPNP Read Data Port

0x00000280-0x00000293

System board resources

0x00000376-0x00000376

Secondary IDE Channel

0x000003B0-0x000003BB

PCI standard PCI-to-PCI bridge

0x000003B0-0x000003BB

ATI MOBILITY RADEON Xpress 200 Series

0x000003C0-0x000003DF

PCI standard PCI-to-PCI bridge

0x000003C0-0x000003DF

ATI MOBILITY RADEON Xpress 200 Series

0x000003F6-0x000003F6

Primary IDE Channel

0x0000040B-0x0000040B

System board resources

0x000004D0-0x000004D1

System board resources

0x000004D6-0x000004D6

System board resources

0x00000530-0x00000537

System board resources

0x00000870-0x0000087F

System board resources

0x00000A79-0x00000A79

ISAPNP Read Data Port

0x00000C00-0x00000C01

System board resources

0x00000C14-0x00000C14

System board resources

0x00000C50-0x00000C52

System board resources

0x00000C6C-0x00000C6C

System board resources

6–14

Maintenance and Service Guide

Specifications

Table 6-9
System I/O Addresses (Continued)
I/O Address (hex)

System Function (shipping configuration)

0x00000C6F-0x00000C6F

System board resources

0x00000CD4-0x00000CD5

System board resources

0x00000CD6-0x00000CD7

System board resources

0x00000CD8-0x00000CDF

System board resources

0x00000D00-0x0000FFFF

PCI bus

0x00000F40-0x00000F47

System board resources

0x00001080-0x00001080

System board resources

0x00008000-0x0000805F

System board resources

0x00008100-0x000081FF

System board resources

0x00008400-0x0000840F

ATI SMBus

0x00008410-0x0000841F

Standard Dual Channel PCI IDE Controller

0x00009000-0x00009FFF

PCI standard PCI-to-PCI bridge

0x00009000-0x00009FFF

ATI MOBILITY RADEON Xpress 200 Series

0x0000A000-0x0000A0FF

Realtek RTL8139/810x Family Fast Ethernet
NIC

0x0000F000-0x0000FFFF

PCI standard PCI-to-PCI bridge

0x0000FD00-0x0000FDFF

Texas Instruments PCIxx21/x515 Cardbus
Controller

0x0000FE00-0x0000FEFF

Texas Instruments PCIxx21/x515 Cardbus
Controller

Maintenance and Service Guide

6–15

Specifications

Table 6-10
System Memory Map
Memory Map Address (hex)

System Function (shipping configuration)

0xD4100000-0xD41FFFFF

PCI standard PCI-to-PCI bridge

0xD4100000-0xD41FFFFF

ATI MOBILITY RADEON Xpress 200 Series

0xD8000000-0xDBFFFFFF

PCI standard PCI-to-PCI bridge

0xD8000000-0xDBFFFFFF

ATI MOBILITY RADEON Xpress 200 Series

0xFAC00000-0xFEBFFFFF

PCI standard PCI-to-PCI bridge

0xF6C00000-0xFABFFFFF

PCI standard PCI-to-PCI bridge

0xD4000000-0xD4000FFF

Standard OpenHCD USB Host Controller

0xD4001000-0xD4001FFF

Standard OpenHCD USB Host Controller

0xD4002000-0xD4002FFF

Standard Enhanced PCI to USB Host
Controller

0xD4003000-0xD40033FF

ATI SMBus

0xFFF80000-0xFFFFFFFF

System board

0xE0000000-0xE03FFFFF

System board

0xE0000000-0xE03FFFFF

System board resources

0x0000-0x0FFF

System board

6–16

Maintenance and Service Guide

Specifications

Table 6-10
System Memory Map (Continued)
Memory Map Address (hex)

System Function (shipping configuration)

0xD4208000-0xD42087FF

Texas Instruments OHCI Compliant IEEE
1394 Host Controller

0xD4200000-0xD4203FFF

Texas Instruments OHCI Compliant IEEE
1394 Host Controller

0xD4204000-0xD4205FFF

Broadcom 802.11b/g WLAN

0xFFEFF000-0xFFEFFFFF

Texas Instruments PCIxx21/x515 Cardbus
Controller

0xFFEFE000-0xFFEFEFFF

Texas Instruments PCIxx21/x515 Cardbus
Controller

0xF2C00000-0xF6BFFFFF

Texas Instruments PCIxx21/x515 Cardbus
Controller

0xD4206000-0xD4207FFF

Texas Instruments PCIxx21 Integrated
FlashMedia Controller

0xD4209000-0xD42090FF

SDA Standard Compliant SD Host Controller

0xD4208C00-0xD4208CFF

SDA Standard Compliant SD Host Controller

0xD4208800-0xD42088FF

SDA Standard Compliant SD Host Controller

Maintenance and Service Guide

6–17

Specifications

Table 6-10
System Memory Map (Continued)
Memory Map Address (hex)

System Function (shipping configuration)

0xD4209400-0xD42094FF

Realtek RTL8139/810x Family Fast Ethernet
NIC

0xD4003400-0xD40034FF

Conexant AC-Link Audio

0xD4003800-0xD40038FF

SoftV90 Data Fax Modem with SmartCP

0xFEC00000-0xFEC00FFF

System board resources

0xFEE00000-0xFEE00FFF

System board resources

0xA0000-0xBFFFF

PCI bus

0xA0000-0xBFFFF

PCI standard PCI-to-PCI bridge

0xA0000-0xBFFFF

ATI MOBILITY RADEON Xpress 200 Series

0xD6000-0xD7FFF

PCI bus

0xDC000-0xDDFFF

PCI bus

0xDD000-0xDDFFF

Texas Instruments PCIxx21/x515 Cardbus
Controller

0xE0000-0xFFFFF

System board

0x40000000-0xFFFFFFFF

PCI bus

6–18

Maintenance and Service Guide

A
Connector Pin Assignments

Table A-1
Audio-Out (Headphone)

Pin

Signal

Pin

Signal

1

Audio out, left channel

3

Ground

2

Audio out, right channel

Maintenance and Service Guide

A–1

Connector Pin Assignments

Table A-2
Audio-In (Microphone)

Pin

Signal

Pin

Signal

1

Audio in, left channel

3

Ground

2

Audio in, right channel

Table A-3
Universal Serial Bus

Pin

Signal

Pin

Signal

1

+5 VDC

3

Data +

2

Data –

4

Ground

A–2

Maintenance and Service Guide

Connector Pin Assignments

Table A-4
External Monitor

Pin

Signal

Pin

Signal

1

Red analog

9

+5 VDC

2

Green analog

10

Ground

3

Blue analog

11

Monitor detect

4

Not connected

12

DDC 2B data

5

Ground

13

Horizontal sync

6

Ground

14

Vertical sync

7

Ground

15

DDC 2B clock

8

Ground

Maintenance and Service Guide

A–3

Connector Pin Assignments

Table A-5
RJ-45 (Network)

Pin

Signal

Pin

Signal

1

Transmit +

5

Unused

2

Transmit –

6

Receive –

3

Receive +

7

Unused

4

Unused

8

Unused

A–4

Maintenance and Service Guide

Connector Pin Assignments

Table A-6
RJ-11 (Modem)

Pin

Signal

Pin

Signal

1

Unused

4

Unused

2

Tip

5

Unused

3

Ring

6

Unused

Maintenance and Service Guide

A–5

Connector Pin Assignments

Table A-7
S-Video-Out

Pin

Signal

Pin

Signal

1

C (chrominance)

5

Composite video

2

Ground

6

Not connected

3

Y (luminance)

7

Ground

4

Ground

A–6

Maintenance and Service Guide

B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the notebook permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set included with the notebook meets the
requirements for use in the country where the equipment
is purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the notebook is used.

Maintenance and Service Guide

B–1

Power Cord Set Requirements

General Requirements
The requirements listed below are applicable to all countries.

B–2

■

The length of the power cord set must be at least 1.5 m
(5.0 ft) and a maximum of 2.0 m (6.5 ft).

■

All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the
country where the power cord set will be used.

■

The power cord sets must have a minimum current capacity
of 10 amps and a nominal voltage rating of 125 or 250 V AC,
as required by each country’s power system.

■

The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of
the notebook.

Maintenance and Service Guide

Power Cord Set Requirements

Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country/Region

Accredited Agency

Applicable Note Number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

Canada

CSA

2

Denmark

DEMKO

1

Finland

FIMKO

1

France

UTE

1

Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

✎ NOTES:

1. The flexible cord must be  Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.

Maintenance and Service Guide

B–3

Power Cord Set Requirements

3-Conductor Power Cord Set Requirements (Continued)
Country/Region

Accredited Agency

Applicable Note Number

Korea

EK

4

The Netherlands

KE A

1

Norway

NEMKO

1

People’s Republic
of China

CCC

5

Sweden

SEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4

United Kingdom

BSI

1

United States

UL

2

✎ NOTES:

1. The flexible cord must be  Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.

B–4

Maintenance and Service Guide

C
Screw Listing
This appendix provides specification and reference information
for the screws and screw locks used in the notebook. All screws
listed in this appendix are available in the Screw Kit, spare part
number 383673-001.

Maintenance and Service Guide

C–1

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
1 Two screws that secure the hard drive cover to the notebook (screws are
captured on the cover by C clips; documented in Section 5.4)
2 One screw that secures the memory module compartment cover to the
notebook (screw is captured on the cover by a C clip; documented in
Section 5.6)

Phillips PM2.0×7.0 Screw Locations

C–2

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
1 Two screws that secure the hard drive to the notebook (documented in
Section 5.4)
2 One screw that secures the optical drive to the notebook (documented in
Section 5.7)

Phillips PM2.0×7.0 Screw Locations

Maintenance and Service Guide

C–3

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the display assembly to the notebook on HP Pavilion
zv6000 models (documented in Section 5.14)

Phillips PM2.0×7.0 Screw Locations

C–4

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the display assembly to the notebook on HP Pavilion
zv6000 models (documented in Section 5.14)

Phillips PM2.0×7.0 Screw Locations

Maintenance and Service Guide

C–5

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the display assembly to the notebook on Compaq Presario
R4000 models (documented in Section 5.14)

Phillips PM2.0×7.0 Screw Locations

C–6

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
1 Two screws that secure the display assembly to the notebook on
Compaq Presario R4000 models (documented in Section 5.14)
2 Five screws that secure the base enclosure to the notebook on
Compaq Presario R4000 models (documented in Section 5.15)

Phillips PM2.0×7.0 Screw Locations

Maintenance and Service Guide

C–7

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the base enclosure to the notebook on HP Pavilion zv6000
models (documented in Section 5.15)

Phillips PM2.0×7.0 Screw Locations

C–8

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
One screw that secures the thermal frame to the top cover (documented in
Section 5.21)

Phillips PM2.0×7.0 Screw Location

Maintenance and Service Guide

C–9

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
6 screws that secure the thermal frame to the top cover (documented in
Section 5.21)

Phillips PM2.0×7.0 Screw Locations

C–10

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips PM2.0×7.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

40

7.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the system board to the top cover (documented in
Section 5.22)

Phillips PM2.0×7.0 Screw Locations

Maintenance and Service Guide

C–11

Screw Listing

Table C-2
Phillips PM3.0×4.5 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

4

4.5 mm

3.0 mm

4.0 mm

Where used:
4 screws that secure the hard drive frame to the hard drive (documented in
Section 5.4)

Phillips PM3.0×4.5 Screw Locations

C–12

Maintenance and Service Guide

Screw Listing

Table C-3
Phillips PM2.0×15.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

27

15.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the keyboard cover to the notebook (documented in
Section 5.8)

Phillips PM2.0×15.0 Screw Locations

Maintenance and Service Guide

C–13

Screw Listing

Table C-3
Phillips PM2.0×15.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

27

15.0 mm

2.0 mm

4.5 mm

Where used:
13 screws that secure the base enclosure to the top cover on HP Pavilion
zv6000 models (documented in Section 5.15)

Phillips PM2.0×15.0 Screw Locations

C–14

Maintenance and Service Guide

Screw Listing

Table C-3
Phillips PM2.0×15.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

27

15.0 mm

2.0 mm

4.5 mm

Where used:
10 screws that secure the base enclosure to the top cover on Compaq Presario
R4000 models (documented in Section 5.15)

Phillips PM2.0×15.0 Screw Locations

Maintenance and Service Guide

C–15

Screw Listing

Table C-4
Phillips PM2.0×4.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

8

4.0 mm

2.0 mm

4.5 mm

Where used:
2 screws that secure the volume board to the keyboard cover on
Compaq Presario R4000 models (documented in Section 5.9)

Phillips PM2.0×4.0 Screw Locations

C–16

Maintenance and Service Guide

Screw Listing

Table C-4
Phillips PM2.0×4.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

8

4.0 mm

2.0 mm

4.5 mm

Where used:
4 screws that secure the keyboard to the notebook (documented in
Section 5.11)

Phillips PM2.0×4.0 Screw Locations

Maintenance and Service Guide

C–17

Screw Listing

Table C-4
Phillips PM2.0×4.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

8

4.0 mm

2.0 mm

4.5 mm

Where used:
2 screws that secure the front board to the top cover on HP Pavilion zv6000
models (documented in Section 5.18)

Phillips PM2.0×4.0 Screw Locations

C–18

Maintenance and Service Guide

Screw Listing

Table C-5
Phillips PM1.5×3.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

6

3.0 mm

1.5 mm

4.0 mm

Where used:
2 screws that secure the Bluetooth board to the notebook (documented in
Section 5.10)

Phillips PM1.5×3.0 Screw Locations

Maintenance and Service Guide

C–19

Screw Listing

Table C-5
Phillips PM1.5×3.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Silver

6

3.0 mm

1.5 mm

4.0 mm

Where used:
1 One screw that secures the fan cover to the thermal frame (documented in
Section 5.16)
2 Three screws that secure the fan to the thermal frame (documented in
Section 5.16)

Phillips PM1.5×3.0 Screw Locations

C–20

Maintenance and Service Guide

Screw Listing

Table C-6
Phillips PM2.0×4.0 Coarse Thread Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

3

4.0 mm

2.0 mm

4.0 mm

Where used:
3 screws that secure the fan assembly to the base enclosure (documented in
Section 5.16)

Phillips PM2.0×4.0 Coarse Thread Screw Locations

Maintenance and Service Guide

C–21

Screw Listing

Table C-7
Phillips PM2.0×11.0 Spring-Loaded Shoulder Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

11.0 mm

2.0 mm

8.0 mm

Where used:
4 screws that secure the thermal module to the notebook (documented in
Section 5.21)

Phillips PM2.0×11.0 Spring-Loaded Shoulder Screw Locations

C–22

Maintenance and Service Guide

Screw Listing

Table C-8
Phillips PM2.0×3.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

2

3.0 mm

2.0 mm

5.0 mm

2 screws that secure the top cover rear bezel to the top cover (documented in
Section 5.21)

Phillips PM2.0×3.0 Screw Locations

Maintenance and Service Guide

C–23

Screw Listing

Table C-9
Phillips PM1.5×8.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

2

8.0 mm

1.5 mm

2.0 mm

2 screws that secure the system board to the top cover (documented in
Section 5.22)

Phillips PM1.5×8.0 Screw Locations

C–24

Maintenance and Service Guide

Index
1394 port 1–10

A
all-in-one media cable, spare
part number 3–17, 3–19
arrow keys 1–15
audio troubleshooting 2–23
audio Y-cable, spare part
number 3–17
audio-in jack
location 1–10
pin assignments A–2
audio-out jack
location 1–10
pin assignments A–1

B
base enclosure
removal 5–40
spare part numbers 3–13,
3–22, 5–40
battery bay 1–22
battery light 1–7, 1–8
battery pack
removal 5–6
spare part numbers 3–13,
3–24, 5–5
battery release latch 1–23

Maintenance and Service Guide

Bluetooth board
removal 5–24
spare part number 3–7,
3–25, 5–24
bottom components 1–18, 1–22

C
Cable Kit, spare part number
3–17, 3–21
cables, service considerations
4–2
caps lock key 1–15
caps lock light 1–16, 1–18
components
bottom 1–18, 1–22
front 1–6
keyboard 1–14
left-side 1–12
rear 1–9
right-side 1–10
top 1–16
TouchPad 1–20, 1–21
Computer Setup
Advanced Menu 2–5
File Menu 2–4
overview 2–1
Security Menu 2–4
Tools Menu 2–5

Index–1

Index

Computer Setup defaults 2–3
connector pin assignments
audio-in A–2
audio-out A–1
external monitor A–3
headphone jack A–1
microphone jack A–2
RJ-11 A–5
RJ-45 A–4
S-Video-out A–6
Universal Serial Bus (USB)
A–2
connectors, service
considerations 4–2

D
design overview 1–24
Digital Media Slot 1–13
Digital Media Slot light 1–16
disassembly sequence chart
5–3
diskette drive
OS loading problems 2–21
precautions 4–3
display assembly
removal 5–33
spare part numbers 3–3,
3–22, 3–23, 5–33
display inverter, spare part
number 3–3, 3–21, 5–33
display latch kit, spare part
number 3–3, 3–22, 5–33
display release button 1–8
display release latch 1–7
display switch 1–17, 1–19

Index–2

docking device,
troubleshooting 2–16
drives, preventing damage 4–3
DVD/CD-RW Combo Drive
OS loading problems 2–22
precautions 4–3
spare part number 3–11,
3–15, 3–24, 5–14
specifications 6–6
DVD±RW and CD-RW
Combo Drive
OS loading problems 2–22
precautions 4–3
spare part number 3–11,
3–15, 3–24, 3–25, 5–14
spare part numbers 3–25,
3–26
specifications 6–8
DVD-ROM drive
OS loading problems 2–22
precautions 4–3

E
electrostatic discharge 4–4, 4–8
expansion port 2 1–11
ExpressCard slot 1–12
ExpressCard slot space saver,
illustrated 3–16
external monitor port
location 1–9
pin assignments A–3

F
fan assembly
removal 5–49
spare part number 3–11,
3–22, 5–49
Maintenance and Service Guide

Index

features 1–1
feet
illustrated 3–16
locations 5–11
flowcharts, troubleshooting
no audio 2–23, 2–24
no network/modem
connection 2–28
no OS loading 2–17
no OS loading from
diskette drive 2–21
no OS loading from hard
drive 2–18, 2–19, 2–20
no OS loading from optical
drive 2–22
no power 2–10, 2–12, 2–13
no video 2–14, 2–15
nonfunctioning device
2–25
nonfunctioning docking
device 2–16
nonfunctioning keyboard
2–26
nonfunctioning pointing
device 2–27
fn key 1–15
front board
removal 5–53
spare part numbers 3–7,
3–21, 3–24, 5–53
front components 1–6
function keys 1–15

G
grounding equipment and
methods 4–7

Maintenance and Service Guide

H
hard drive
OS loading problems 2–18
precautions 4–3
removal 5–7
spare part numbers 3–13,
3–15, 3–24, 5–7
specifications 6–5
hard drive bay 1–23
hard drive cover
illustrated 3–16
removal 5–8
hard drive frame, removal 5–10
hard drive light 1–6, 1–8
headphone jack
location 1–10
pin assignments A–1
headset, spare part number
3–18, 3–19

I
I/O address specifications 6–13
infrared port 1–7
interrupt specifications 6–11

K
keyboard
removal 5–25
spare part numbers 3–5,
3–19, 3–20, 3–21, 5–25
troubleshooting 2–26
keyboard components 1–14
keyboard cover
removal 5–16
spare part numbers 3–5,
3–22, 5–16
keypad keys 1–15
Index–3

Index

L

N

Label Kit, spare part number
3–17, 3–21
left-side components 1–12

network jack
location 1–11
pin assignments A–4
network, troubleshooting 2–28
nonfunctioning device,
troubleshooting 2–16, 2–25
notebook feet
illustrated 3–16
locations 5–11
notebook specifications 6–1
num lock key 1–15
num lock light 1–17, 1–19

M
mass storage devices, spare
part numbers 3–14
memory module
removal 5–11, 5–31
spare part numbers 3–11,
3–23, 5–11, 5–31
memory module compartment
cover
illustrated 3–16
location 1–23
removal 5–12
Memory Reader 1–13
Memory Reader light 1–18
microphone jack
location 1–10
pin assignments A–2
Mini PCI communications
card
removal 5–29
spare part numbers 3–11,
3–19, 5–29
Miscellaneous Plastics Kit
components 3–16
spare part number 3–7,
3–16, 3–21
modem jack
location 1–9
pin assignments A–5
modem, troubleshooting 2–28
mute light 1–7

Index–4

O
optical drive 1–23
location 1–13
OS loading problems 2–22
precautions 4–3
removal 5–14
spare part numbers 3–11,
3–15, 5–14
specifications 6–6

P
packing precautions 4–5
PC Card eject button 1–13
PC Card slot 1–13
PC Card slot space saver,
illustrated 3–16
plastic parts 4–2
pointing device,
troubleshooting 2–27
power connector 1–9

Maintenance and Service Guide

Index

power cord
set requirements B–2
spare part numbers 3–17,
3–19
power management features
1–5
power supply, spare part
numbers 3–17, 3–25
power, troubleshooting 2–10
power/standby button 1–17,
1–19
power/standby light 1–6, 1–8
precautions
DVD/CD-RW Combo
Drive 4–3
DVD±RW and CD-RW
Combo Drive 4–3
DVD-ROM drive 4–3
hard drive 4–3
optical drive 4–3
processor
removal 5–59
spare part numbers 3–9,
3–25, 5–59

Q
Quick Launch buttons 1–17

R
rear components 1–9
remote control, spare part
number 3–17, 3–19
removal/replacement
preliminaries 4–1
procedures 5–1
right-side components 1–10

Maintenance and Service Guide

RJ-11 jack
location 1–9
pin assignments A–5
RJ-11 modem cable, removal
5–71
RJ-45 jack
location 1–11
pin assignments A–4
RTC battery
illustrated 3–16
removal 5–72
Rubber Pad Kit, spare part
number 3–17, 3–19, 3–21

S
Screw Kit
contents C–1
spare part number 3–18,
3–21
screw listing C–1
security cable slot 1–13
serial number 3–1, 5–2
service considerations 4–2
speakers
location 1–7, 1–8
removal 5–51
spare part numbers 3–11,
3–22, 5–51
specifications
DVD/CD-RW Combo
Drive 6–6
DVD±RW and CD-RW
Combo Drive 6–8
hard drive 6–5
I/O addresses 6–13
interrupts 6–11

Index–5

Index

notebook 6–1
optical drive 6–6
system DMA 6–10
static shielding materials 4–8
S-Video-out jack
location 1–11
pin assignments A–6
system board
removal 5–67
spare part numbers 3–9,
3–25, 5–67
system DMA 6–10

T
thermal frame
removal 5–61
spare part numbers 3–9,
3–21, 5–61
thermal module
removal 5–56
spare part numbers 3–9,
3–21, 5–56
tools required 4–1
top components 1–16
top cover rear bezel
illustrated 3–16
removal 5–63
top cover, spare part numbers
3–7
TouchPad 1–20, 1–21
TouchPad board, spare part
number 3–7, 3–22
TouchPad buttons 1–20, 1–21

Index–6

TouchPad components 1–20,
1–21
TouchPad cover, spare part
number 3–7, 3–22
TouchPad horizontal scroll
zone 1–21
TouchPad light 1–20, 1–21
TouchPad on/off button 1–20,
1–21
TouchPad support bracket,
spare part number 3–7, 3–22
TouchPad vertical scroll zone
1–20, 1–21
transporting precautions 4–5
troubleshooting
audio 2–23
Computer Setup 2–2
docking device 2–16
flowcharts 2–7
keyboard 2–26
modem 2–28
network 2–28
nonfunctioning device
2–16, 2–25
OS loading 2–17
overview 2–1
pointing device 2–27
power 2–10
video 2–14

U
Universal Serial Bus (USB)
port
location 1–9, 1–11, 1–12
pin assignments A–2

Maintenance and Service Guide

Index

USB digital drive, spare part
number 3–18
USB travel mouse, spare part
number 3–18, 3–19

V
vent, locations 1–9, 1–11,
1–16, 1–22
video troubleshooting 2–14
volume board
removal 5–23
spare part number 3–5,
3–22, 5–23
volume buttons 1–7, 1–19

W
Windows applications key
1–15
Windows logo key 1–15
wireless antenna boards, spare
part number 3–3, 3–21, 5–33
wireless button 1–17, 1–19
workstation precautions 4–6

Maintenance and Service Guide

Index–7



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Format                          : application/pdf
Title                           : Maintenance and Service Guide
Description                     : HP Pavilion zv6000 Notebook PC and Compaq Presario R4000 Notebook PC
Creator                         : Hewlett-Packard Company
Tagged PDF                      : Yes
Author                          : Hewlett-Packard Company
Subject                         : HP Pavilion zv6000 Notebook PC and Compaq Presario R4000 Notebook PC

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