Hp Pavilion Zv6000 Users Manual Maintenance And Service Guide

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HP Pavilion zv6000 Notebook PC and Compaq Presario R4000 Notebook PC - Maintenance and Service Guide c00364919

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Maintenance and Service
Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Document Part Number: 382519-002
July 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Athlon, Sempron, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Second Edition July 2005
First Edition April 2005
Document Part Number: 382519-002
Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.4 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–16
3.5 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–17
3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–19
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
iv Maintenance and Service Guide
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 External Memory Module. . . . . . . . . . . . . . . . . . . . 5–11
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Volume Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.10 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–29
5.13 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–31
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
5.17 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51
5.18 Front Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53
5.19 Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
5.21 Thermal Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
Maintenance and Service Guide 1–1
1
Product Description
The HP Pavilion zv6000 Notebook PC 1 and Compaq Presario
R4000 Notebook PC 2 offer advanced modularity, AMD Mobile
Athlon™ 64 and Mobile AMD Sempron™ processors, and
extensive multimedia support.
HP Pavilion zv6000 Notebook PC and Compaq Presario R4000
Notebook PC
1.1 Features
■AMD Mobile Athlon 64 4000, 3800, 3500, or 3200
processors, or Mobile AMD Sempron 3200 or 3000
processors, varying by notebook model
■15.4-inch, WXGA, TFT (1280 × 800) with BrightView
display, 15.4-inch, WXGA, TFT (1280 × 800) display,
or 15.0-inch, XGA (1024×768), TFT display, varying by
notebook model
1–2 Maintenance and Service Guide
Product Description
■100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■Full-size Windows keyboard with embedded numeric keypad
■TouchPad pointing device, including dedicated horizontal
(Compaq Presario R4000 models only) and vertical scroll
regions and TouchPad on/off button.
■Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■Integrated high-speed 56K modem with RJ-11 jack
■Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device (selected models only)
■Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
■Support for ExpressCard slot (selected models only)
■External 120- or 90-watt AC adapter with 3-wire power cord
■12- or 8-cell Li-Ion battery pack, varying by notebook model
■Stereo speakers
■Volume up, volume mute, and volume down buttons
■Support for the following optical drives:
❏DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
❏DVD±RW and CD-RW Combo Drive
❏DVD/CD-RW Combo Drive
❏DVD-ROM drive
■Connectors:
❏Audio-in (microphone)
❏Audio-out (headphone)
Product Description
Maintenance and Service Guide 1–3
❏Consumer infrared (full-featured HP Pavilion zv6000
models only)
❏Digital Media Slot (full-featured HP Pavilion zv6000
models only)
❏Expansion port 2
❏ExpressCard slot (full-featured models only)
❏External monitor
❏IEEE 1394 (full-featured models only)
❏Memory Reader (full-featured Compaq Presario R4000
models)
❏PC Card
❏Power
❏Primary battery
❏RJ-11 (modem)
❏RJ-45 (network)
❏S-Video-out
❏Universal Serial Bus (USB) v. 2.0 (4)
✎Numerous references are made throughout this Maintenance and
Service Guide to “full-featured” and “defeatured” models.
A model is considered to be full-featured if it has the following
components:
■128-MB dedicated video frame buffer
■Digital Media Slot (HP Pavilion zv6000 models)
■ExpressCard slot
■IEEE 1394 port
■Memory Reader (Compaq Presario R4000 models)
■Quick Launch buttons (HP Pavilion zv6000 models only)
A notebook model is considered to be defeatured if it has none of
the components listed above.
1–4 Maintenance and Service Guide
Product Description
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.22, “System Board,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
Product Description
Maintenance and Service Guide 1–5
1.3 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting the level of performance
■Battery calibration
■Lid switch standby/resume
■Power/standby button
■Advanced Configuration and Power Management (ACPM)
compliance
1–6 Maintenance and Service Guide
Product Description
1.4 External Components
The external components on the front of the HP Pavilion zv6000
are shown below and described in Table 1-1. Depending on your
notebook model, component locations may vary.
Front Components, HP Pavilion zv6000
Table 1-1
Front Components, HP Pavilion zv6000
Item Component Function
1Power/standby light* ■On: Notebook is turned on.
■Blinking: Notebook is in standby.
■Off: Notebook is off.
2Integrated Drive
Electronics (IDE) drive
light
On or blinking: The primary hard drive or an
optical drive is being accessed.
* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.
Product Description
Maintenance and Service Guide 1–7
3Display release latch Opens the notebook.
4Battery light* ■On: The battery pack is charging.
■Blinking: The battery pack has reached a
low-battery condition.
■Off: The battery pack is fully charged or
not inserted.
5Stereo speakers (2) Produce stereo sound.
6Volume down button Decreases system volume.
7Volume up button Increases system volume.
8Consumer infrared
(IR) lens
Links the notebook to an optional remote
control.
9Volume mute button Mutes or restores volume.
10 Mute light On: Volume is muted.
* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.
Table 1-1
Front Components, HP Pavilion zv6000
(Continued)
Item Component Function
1–8 Maintenance and Service Guide
Product Description
The external components on the front of the Compaq Presario
R4000 are shown below and described in Table 1-2. Depending
on your notebook model, component locations may vary.
Front Components, Compaq Presario R4000
Table 1-2
Front Components, Compaq Presario R4000
Item Component Function
1Stereo speakers (2) Produce stereo sound.
2Power/standby light* ■On: Notebook is turned on.
■Blinking: Notebook is in standby.
■Off: Notebook is off.
3Battery light* ■On: The battery pack is charging.
■Blinking: The battery pack has reached a
low-battery condition.
■Off: The battery pack is fully charged or
not inserted.
4IDE drive light On or blinking: The primary hard drive or an
optical drive is being accessed.
5Display release button Opens the notebook.
* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.
Product Description
Maintenance and Service Guide 1–9
The external components on the rear panel of the notebook are
shown below and described in Table 1-3. Depending on your
notebook model, component locations may vary.
Rear Panel Components
Table 1-3
Rear Panel Components
Item Component Function
1Power connector Connects the AC adapter cable.
2Exhaust vents (2) Provide airflow to cool internal components.
✎To prevent overheating, do not
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
3External monitor port Connects an optional VGA monitor or
projector.
4USB port Connects an optional USB device.
5RJ-11 (modem) jack Connects the modem cable.
1–10 Maintenance and Service Guide
Product Description
The external components on the right side of the notebook are
shown below and described in Table 1-4. Depending on your
notebook model, component locations may vary.
Right-Side Components
Table 1-4
Right-Side Components
Item Component Function
1Audio-out
(headphone) jack
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device, such as a
television or VCR.
2Audio-in (microphone)
jack
Connects an optional monaural (single
sound channel) microphone.
31394 port (select
models only)
Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.
Product Description
Maintenance and Service Guide 1–11
4USB port Connects optional USB devices.
5Exhaust vent Provides airflow to cool internal
components.
✎To prevent overheating, do not
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
6Expansion port 2 Connects the notebook to an optional
docking device.
✎The notebook has only one
expansion port. The term
expansion
port 2
describes the type of
expansion port.
7RJ-45 (network) jack Connects an optional network cable.
8S-Video-out jack Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
Table 1-4
Right-Side Components
(Continued)
Item Component Function
1–12 Maintenance and Service Guide
Product Description
The external components on the left side of the notebook are
shown below and described in Table 1-5. Depending on your
notebook model, component locations may vary.
Left-Side Components
Table 1-5
Left-Side Components
Item Component Function
1ExpressCard slot
(select models only)
Supports an optional ExpressCard.
2USB ports (2) Connect optional USB devices.
Product Description
Maintenance and Service Guide 1–13
3Digital Media Slot
(select HP Pavilion
zv6000 models only)
Memory Reader
(select Compaq
Presario R4000
models only)
Supports most digital memory cards,
including Secure Digital (SD) Memory
Card, Memory Stick, Memory Stick Pro,
xD-Picture Card, MultiMediaCard, or
SmartMedia (SM) card.
4Security cable slot Attaches an optional security cable to the
notebook.
✎Security solutions are designed to
act as deterrents. These deterrents
may not prevent a product from being
mishandled or stolen.
5PC Card slot ■Supports an optional Type I or Type II
32-bit (CardBus) or 16-bit PC Card.
■Stores an optional remote control.
6PC Card eject button Ejects an optional PC Card from the
PC Card slot.
7Optical drive Supports an optical disc.
Table 1-5
Left-Side Components
(Continued)
Item Component Function
1–14 Maintenance and Service Guide
Product Description
The standard keyboard components on the notebook are shown
below and described in Table 1-6.
Standard Keyboard Components
Product Description
Maintenance and Service Guide 1–15
Table 1-6
Standard Keyboard Components
Item Component Function
1Function keys (12) Perform system and application tasks.
When combined with the fn key, the
function keys perform additional tasks as
hotkeys.
2caps lock key Enables caps lock and turns on the caps
lock light.
3fn key Combines with other keys to perform
system tasks as hotkeys. For example,
pressing fn+f7 decreases screen
brightness.
4Windows logo key Displays the Windows Start menu.
5Windows
applications key
Displays a shortcut menu for items
beneath the pointer.
6Arrow keys Move the cursor around the screen.
7Embedded numeric
keypad keys (15)
Can be used like the keys on an external
numeric keypad.
8num lock key Enables numeric lock, turns on the
embedded numeric keypad, and turns
on the num lock light.
1–16 Maintenance and Service Guide
Product Description
The top components on the HP Pavilion zv6000 are shown below
and described in Table 1-7.
Top Components, HP Pavilion zv6000 Models
Table 1-7
Top Components, HP Pavilion zv6000
Item Component Function
1Digital Media Slot light
(select models only)
On: An optional digital memory card is
being accessed.
2Caps lock light On: Caps lock is on.
3Exhaust vent Provides airflow to cool internal
components.
✎To prevent overheating, do not
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
Product Description
Maintenance and Service Guide 1–17
4Power/standby button When the notebook is
■Off, press to turn on the notebook.
■On, briefly press to initiate hibernation.
■In standby, briefly press to resume from
standby.
■In hibernation, briefly press to restore
from hibernation.
✎If the system has stopped
responding and Microsoft Windows
shutdown procedures cannot be
used, press and hold for at least
4 seconds to turn off the notebook.
5Wireless button (select
models only)
Turns the wireless functionality on or off,
but does not create a wireless connection.
✎To establish a wireless connection,
a wireless network must already be
set up.
6Quick Launch buttons
(select models only)
Launch default multimedia, digital imaging,
or music applications (vary by model).
7Display switch If the notebook is closed while on, initiates
standby.
8Num lock light On: Num lock is on or the embedded
numeric keypad is enabled.
Table 1-7
Top Components, HP Pavilion zv6000
(Continued)
Item Component Function
1–18 Maintenance and Service Guide
Product Description
The top components on Compaq Presario R4000 models are
shown below and described in Table 1-8.
Top Components, Compaq Presario R4000 Models
Table 1-8
Top Components, Compaq Presario R4000
Item Component Function
1Memory Reader light
(select models only)
On: A digital memory card is being
accessed. (This light is also visible from
the left side of the notebook.)
2Caps lock light On: Caps lock is on.
Product Description
Maintenance and Service Guide 1–19
3Wireless button (select
models only)
Turns the wireless functionality on or off,
but does not create a wireless connection.
✎To establish a wireless connection,
a wireless network must already be
set up.
4Power/standby button When the notebook is
■Off, press to turn on the notebook.
■On, briefly press to initiate hibernation.
■In standby, briefly press to resume from
standby.
■In hibernation, briefly press to restore
from hibernation.
✎If the system has stopped
responding and Microsoft Windows
shutdown procedures cannot be
used, press and hold for at least
4 seconds to turn off the notebook.
5Volume down button Decreases system volume.
6Volume up button Increases system volume.
7Volume mute button Mutes or restores volume.
8Display switch If the notebook is closed while on, initiates
standby.
9Num lock light On: Num lock is on or the embedded
numeric keypad is enabled.
Table 1-8
Top Components, Compaq Presario R4000
(Continued)
Item Component Function
1–20 Maintenance and Service Guide
Product Description
The HP Pavilion zv6000 notebook TouchPad components are
shown below and described in Table 1-9.
TouchPad Components, HP Pavilion zv6000
Table 1-9
TouchPad Components, HP Pavilion zv6000
Item Component Function
1TouchPad on/off button Enables/disables the TouchPad.
2TouchPad Moves the pointer.
3Left and right TouchPad
buttons
Function like the left and right buttons on
an external mouse.
4TouchPad light On: TouchPad is enabled.
5TouchPad vertical scroll
zone
Scrolls upward or downward.
Product Description
Maintenance and Service Guide 1–21
The Compaq Presario R4000 notebook TouchPad components
are shown below and described in Table 1-10.
TouchPad Components, Compaq Presario R4000
Table 1-10
TouchPad Components, Compaq Presario R4000
Item Component Function
1TouchPad light On: TouchPad is enabled.
2TouchPad Moves the pointer.
3Left and right TouchPad
buttons
Function like the left and right buttons on
an external mouse.
4TouchPad horizontal
scroll zone
Scrolls toward left side or right side.
5TouchPad vertical scroll
zone
Scrolls up or down.
6TouchPad on/off button Enables/disables the TouchPad.
1–22 Maintenance and Service Guide
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-11.
Bottom Components
Table 1-11
Bottom Components
Item Component Function
1Vents (4) Provide airflow to cool internal
components.
✎To prevent overheating, do not
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows or
thick rugs or clothing, to block
airflow.
2Battery bay Holds a battery pack.
Product Description
Maintenance and Service Guide 1–23
3Battery pack release latch Releases a battery pack from the
battery bay.
4Labels area Contains the serial number and other
information labels.
5Optical drive Supports an optical disc, such as a CD
or DVD.
6Memory module
compartment cover
Contains a memory module slot that
supports a replaceable memory
module.
7Hard drive bay Holds the primary hard drive.
Table 1-11
Bottom Components
(Continued)
Item Component Function
1–24 Maintenance and Service Guide
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■AMD Mobile Athlon 64 and Mobile AMD Sempron
processors
■Audio
■Display
■Hard drive
■Keyboard and TouchPad
■Memory module
■Mini PCI communications devices
■PC Card
ÄCAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
Maintenance and Service Guide 2–1
2
Troubleshooting
ÅWARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the notebook restarts the
operating system after you exit Computer Setup.
✎Pointing devices are not supported in Computer Setup; you
must use the keyboard to navigate and make selections.
The menu tables later in this chapter provide an overview of
Computer Setup options.
2–2 Maintenance and Service Guide
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.
1. Open Computer Setup by turning on or restarting the
notebook. Press f10 while the “Press <F10> to enter Setup”
message is displayed in the lower-left corner of the screen.
❏To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press F5 or F6 until the appropriate language is
highlighted. Press F10 to save your selection and exit the
Advanced menu.
❏To view navigation information, press f1.
❏To return to the Computer Setup menu, press esc.
2. Select the Main, Security, Advanced, Tools, and Exit
menus.
3. To exit Computer Setup, choose one of the following:
❏To exit without saving any changes, use the arrow keys to
select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.
❏To exit and save all the settings you have entered, use the
arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the notebook restarts.
Troubleshooting
Maintenance and Service Guide 2–3
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
notebook. Press f10 while the “Press <F10> to enter Setup”
message is displayed in the lower-left corner of the screen.
❏To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press F5 or F6 until the appropriate language is
highlighted. Press F10 to save your selection and exit the
Advanced menu.
❏To view navigation information, press f1.
2. Use the arrow keys to select Exit > Load Setup Defaults.
3. Press F9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Main Menu
Selecting from the Security Menu
Table 2-1
Main Menu
Select To Do This
System Information ■View identification information about the
notebook.
■View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.
Table 2-2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
DriveLock password Enable/disable DriveLock; change a DriveLock
user or master password.
✎DriveLock Settings are accessible only
when you enter Computer Setup by turning
on (not restarting) the notebook.
Device security Enable diskette drive or optical drive for inclusion
in MultiBoot.
Troubleshooting
Maintenance and Service Guide 2–5
Selecting from the Advanced Menu
Selecting from the Tools Menu
Table 2-3
Advanced Menu
Select To Do This
Video Graphic Mode Select UMA, SidePort, or UMA+SidePort video
memory modes.
Dedicated Video Memory View the size of the on-board video memory.
Total Video Memory View the size of the total system video memory
Language Support Change the Computer Setup language.
Boot Order Set the boot order.
Accessibility Options Provides access to electronic and information
technology to a wide range of people with
disabilities.
Embedded WLAN device Enable/disable a wireless local area network
device.
Embedded Bluetooth
device
Enable/disable a Bluetooth device.
Table 2-4
Tools Menu
Select To Do This
HDD Self-test Run a quick or comprehensive self-test on any
hard drive in the system.
2–6 Maintenance and Service Guide
Troubleshooting
Table 2-5
Exit Menu
Select To Do This
Exit Saving Changes Save changes entered during the current session.
Then exit and restart the notebook. The changes
you save are in effect when the notebook restarts.
Exit Discarding Changes Cancel changes entered during the current
session. Then exit and restart the notebook.
Load Setup Defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
Troubleshooting
Maintenance and Service Guide 2–7
2.2 Troubleshooting Flowcharts
Table 2-6
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
2–8 Maintenance and Service Guide
Troubleshooting
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
Table 2-6
Troubleshooting Flowcharts Overview
(Continued)
Troubleshooting
Maintenance and Service Guide 2–9
Flowchart 2.1—Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading?
Is there video?
(no boot)
Is there
sound?
Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device
working?
Go to
“Flowchart
2.17—Nonfunc-
tioning Device.”
Go to
“Flowchart
2.2—No Power,
Part 1.”
Go to
“Flowchart
2.6—No Video,
Part 1.”
All drives
working?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Part 1.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunc-
tioning Pointing
Device.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
2–10 Maintenance and Service Guide
Troubleshooting
Flowchart 2.2—No Power, Part 1
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
Remove from
docking device
(if applicable).
Power up
on battery
power?
Power up
on AC
power?
Power up in
docking
device?
Power up
on battery
power?
Power up
in docking
device?
Done
Reset
power.*
Reset
power.*
Power up
on AC power?
N
Y
Y
N
N
Y
N
N
Y
Y
YN
1. On select models, there is a separate
reset button.
2. On select models, the notebook can be
reset using the standby switch and
either the lid switch or the main power
switch.
*NOTES
Go to
“Flowchart
2.4—No Power,
Part 3.”
Go to
“Flowchart
2.3—No Power,
Part 2.”
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
No power
(power LED
is off).
Troubleshooting
Maintenance and Service Guide 2–11
Flowchart 2.3—No Power, Part 2
Continued from
“Flowchart
2.2—No Power,
Part 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Done
N
Y
Power on?
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
Power on?
Done
Y
Replace
power supply
(if applicable).
N
Power on?
Done
Y
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
2–12 Maintenance and Service Guide
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Reseat AC adapter
in notebook and
at power source.
Internal or
external AC
adapter?
Done
Done
Done
Done
Power on?
Power on?
Power on?
Plug directly
into AC outlet.
Power LED
on?
Power outlet
active?
Try different
outlet.
Replace external
AC adapter.
Replace
power cord.
Y
N
Y
Y
Y
Y
N
N
N
N
External
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Troubleshooting
Maintenance and Service Guide 2–13
Flowchart 2.5—No Power, Part 4
Y
N
Continued from
“Flowchart
2.4—No Power,
Part 3.”
Reseat loose
components and
boards and
replace damaged
items.
Open
notebook.
Loose or
damaged
parts?
Y
Close
notebook and
retest.
Power on?
Done
N
Replace the following items (if applicable). Check
notebook operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
2–14 Maintenance and Service Guide
Troubleshooting
Flowchart 2.6—No Video, Part 1
A
N
Stand-alone
or docking
device?
No video.
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Display
3. System board
Internal or
external
display*?
Adjust
brightness. Video OK? Done
Docking Device
Internal
Stand-alone
External
Adjust
brightness.
Video OK? Done
Y
Press lid
switch to ensure
operation.
Video OK? Done
Y
N
Video OK?
Done Done
N
Check for bent
pins on cable.
Try
another
display.
Internal and
external
video OK?
Replace
system
board.
YY
N
N
*NOTE: To change from internal to
external display, use the hotkey
combination.
Y
Go to
“Flowchart
2.7—No Video,
Part 2.”
Troubleshooting
Maintenance and Service Guide 2–15
Flowchart 2.7—No Video, Part 2
Y
N
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Done
Adjust external
monitor display.
Video OK?
Adjust
display
brightness.
Video OK?
Video OK?
Done
Done
Check that notebook is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Check brightness
of external
monitor.
Try another
external
monitor.
Internal
and external
video OK?
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Y
Y
N
N
N
Remove
notebook from
docking device,
if connected.
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Y
N
Reseat power
cord in docking
device and
power outlet.
N
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Reinstall
notebook into
docking device.
Docking
device
operating?
Docking
device
operating?
Done
Done
Y
Nonfunctioning
docking device.
Remove notebook,
replace docking
device.
Test replacement
docking device with
new notebook.
Troubleshooting
Maintenance and Service Guide 2–17
Flowchart 2.9—No Operating System (OS)
Loading
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
Hard Drive, Part 1.”
Reseat power
cord in docking
device and
power outlet.
No OS
loading.*
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
go to “Flowchart 2.14—No OS Loading,
Optical Drive.”
No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
Connection.”
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Y
Done
N
OS not
loading from
hard drive.
Nonsystem
disk message?
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Reseat
external
hard drive.
OS loading? Done
Boot
from
CD?
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
Boot
from
hard drive?
Boot
from
diskette?
Change boot
priority through
the Setup utility
and reboot.
Boot
from
hard drive?
Y
Y
Y
Y
Y
N
N
N
N
N
Check the Setup
utility for correct
booting order.
Troubleshooting
Maintenance and Service Guide 2–19
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Load OS using
Operating System disc
(if applicable).
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Reseat
hard drive.
Done
Disc or
diskette in
drive?
1. Replace
hard drive.
2. Replace
system board.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
Format hard drive
and bring to
a bootable
C:\ prompt.
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
Boot
from diskette
drive?
Remove disc or
diskette and
reboot.
Y
N
Boot
from
hard drive?
Y
N
Y
N
Hard drive
accessible?
Y
N
Hard drive
accessible? Done
Run FDISK.
Y
N
Hard drive
partitioned?
Hard drive
formatted?
Y
N
Y
N
Notebook
booted?
Done
Y
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
2–20 Maintenance and Service Guide
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Y
System
files on hard
drive?
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Clean virus. Done
N
Install OS
and reboot.
Virus
on
hard drive?
OS
loading from
hard drive?
Y
N
Y
N
Y
N
Diagnostics on
disc or diskette?
Replace
hard drive.
Run diagnostics
and follow
recommendations.
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Replace
hard drive.
Y
N
Y
N
Fix bad
sectors.
Boot from
hard drive? Replace
hard drive.
Done
Troubleshooting
Maintenance and Service Guide 2–21
Flowchart 2.13—No OS Loading, Diskette Drive
Replace the following
components
individually, retesting
after each
replacement:
■Diskette drive
■System board
Done
Y
N
Reseat
diskette drive.
OS not loading
from
diskette drive.
Done
Y
Y
Y
Y
YY
Y
N
N
N
N
N
N
N
OS
loading?
Nonsystem
disk message?
Bootable
diskette
in drive?
Install bootable
diskette and
reboot notebook.
Check diskette
for system files.
Try different
diskette.
Nonsystem
disk error?
OS
loading?
Boot
from another
device?
Enable drive
and cold boot
notebook.
Is diskette
drive boot
order
correct?
Change boot
priority using
the Setup utility.
Go to
“Flowchart
2.17—Nonfunc-
tioning Device.”
Diskette
drive enabled
in the Setup
utility?
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Reset the notebook.
Refer to
Section 1.2,
“Resetting the
Notebook,” for
instructions.
2–22 Maintenance and Service Guide
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
Y
Done
N
Bootable
disc in
drive?
Disc
in drive?
No OS
loading from
CD-ROM or
DVD-ROM drive.
Install bootable
disc and
reboot
notebook.
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Install
bootable disc.
Boots from
CD or DVD?
Boots from
CD or DVD?
Try another
bootable disc.
Booting
from another
device?
Booting
order
correct?
Correct boot
order using
the Setup utility.
Done
Reseat
drive.
Y
Y
Y
Y
Y
N
N
N
N
N
Reset the notebook.
Refer to
Section 1.2,
“Resetting the
Notebook,” for
instructions.
Troubleshooting
Maintenance and Service Guide 2–23
Flowchart 2.15—No Audio, Part 1
No audio.
N
Notebook in
docking device
(if applicable)?
Internal
audio?
Audio? Done
Undock
Audio? Done
Turn up audio
internally or
externally.
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Y
Y
Y
Y
N
N
N
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Dock notebook in
replacement
docking device.
2–24 Maintenance and Service Guide
Troubleshooting
Flowchart 2.16—No Audio, Part 2
YN
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
Reload
audio drivers.
Audio
driver in OS
configured?
Audio?
Y
Y
YN
N
N
Correct
drivers for
application?
Connect to
external
speaker.
Load drivers and
set configuration
in OS.
Audio? Done
Replace audio
board and
speaker
connections
in notebook
(if applicable).
Replace the following components individually,
retesting after each replacement:
■Internal speakers.
■Audio board (if applicable).
■System board.
Troubleshooting
Maintenance and Service Guide 2–25
Flowchart 2.17—Nonfunctioning Device
Done
Any physical
device detected?
Y
N
Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
or other damage.
Reseat
device.
Clear
CMOS.
Done
Fix or
replace
broken item.
Nonfunctioning
device.
Reattach device.
Close notebook,
plug in power,
and reboot.
Device
boots
properly?
Go to
“Flowchart
2.9—No
Operating System
(OS) Loading.”
Device
boots
properly?
Replace hard drive.
Replace diskette
drive.
Replace NIC.
If integrated NIC,
replace system
board.
Y
N
Y
N
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Y
N
Keyboard
operating
properly?
Keyboard
not operating
properly.
External
device
works?
Replace
system
board.
Replace
system
board.
Connect notebook
to good external
keyboard.
Reseat internal
keyboard
connector
(if applicable).
Replace internal
keyboard or
cable.
Y
N
Y
N
Done Done
Keyboard
operating
properly?
Troubleshooting
Maintenance and Service Guide 2–27
Flowchart 2.19—Nonfunctioning Pointing
Device
Y
N
Pointing device
not operating
properly.
External
device
works?
Replace
system
board.
Replace
system
board.
Connect notebook
to good external
pointing device.
Reseat internal
pointing device
connector
(if applicable).
Replace internal
pointing device
or cable.
Y
N
Y
N
Done Done
Pointing device
operating
properly?
Pointing device
operating
properly?
2–28 Maintenance and Service Guide
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
Y
Disconnect all
power from
the notebook
and open.
No network
or modem
connection.
N
Done
Digital
line?
Network
or modem jack
active?
Replace jack
or have jack
activated.
Connect
to nondigital
line.
NIC/modem
configured
in OS?
Reload
drivers and
reconfigure.
Reseat NIC/modem
(if applicable).
Replace NIC/modem
(if applicable).
Replace
system
board.
Done
N
N
N
N
Y
Y
Y
Y
Network
or modem
connection
working?
Network
or modem
connection
working?
Maintenance and Service Guide 3–1
3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.
Serial Number Location
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components, HP Pavilion zv6000
Illustrated Parts Catalog
Maintenance and Service Guide 3–3
Table 3-1
Spare Parts: Notebook Major Components
Item Description
Spare Part
Number
1Display assemblies (include display cable, wireless antenna boards,
and antenna cables)
For use with HP Pavilion zv6000 models with wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
383939-001
383935-001
For use with HP Pavilion zv6000 models without
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
383940-001
383936-001
For use with Compaq Presario R4000 models with
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
383941-001
383937-001
For use with Compaq Presario R4000 models without
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
15.0-inch, XGA, TFT
383942-001
383938-001
383946-001
Display inverters (not illustrated)
For use with 15.4-inch display assemblies
For use with 15.0-inch display assemblies
383669-001
383668-001
Display latch kit (not illustrated) 383914-001
Wireless antenna boards and cables (not illustrated) 383667-001
3–4 Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario R4000
Illustrated Parts Catalog
Maintenance and Service Guide 3–5
Table 3-1
Spare Parts: Notebook Major Components
(Continued)
Item Description
Spare Part
Number
2Keyboard covers
For use with HP Pavilion zv6000 models with wireless
capability
For use with HP Pavilion zv6000 models without
wireless capability
383915-001
383916-001
For use with Compaq Presario R4000 models with
wireless capability
For use with Compaq Presario R4000 models without
wireless capability
383918-001
383917-001
3Volume board (includes volume board cable; for use
only on Compaq Presario R4000 models)
383912-001
4Keyboards
For use with HP Pavilion zv6000 models:
Belgium
Denmark
France
French Canada
Germany
Italy
The Netherlands
383664-A41
383664-081
383664-051
383664-121
383664-041
383664-061
383664-331
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
383664-091
383664-131
383664-071
383664-B71
383664-111
383664-031
383664-001
For use with Compaq Presario R4000 models:
Denmark
France
French Canada
Italy
The Netherlands
383665-081
383665-051
383665-121
383665-061
383665-331
Norway
Spain
Sweden/Finland
United Kingdom
United States
383665-091
383665-071
383665-B71
383665-031
383665-001
3–6 Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion zv6000
Illustrated Parts Catalog
Maintenance and Service Guide 3–7
Table 3-1
Spare Parts: Notebook Major Components
(Continued)
Item Description
Spare Part
Number
5Bluetooth® wireless board (includes Bluetooth
board cable)
394733-001
Miscellaneous Plastics Kit 383670-001
6a
6b
6c
6d
6e
6f
Includes:
Top cover rear bezel (for use with HP Pavilion zv6000 models)
PC Card slot space saver
ExpressCard slot space saver
RTC battery
Memory module compartment cover
Hard drive cover
Notebook feet (not illustrated)
7Top covers (do not include TouchPad components)
For use with full-featured HP Pavilion zv6000 models
For use with defeatured HP Pavilion zv6000 models
398034-001
398033-001
For use with full-featured Compaq Presario R4000
models
For use with defeatured Compaq Presario R4000
models
398036-001
398035-001
TouchPad components (not illustrated)
TouchPad board (includes TouchPad cable) 383927-001
TouchPad cover (for use with HP Pavilion zv6000
models only)
383928-001
TouchPad support bracket (for use with
Compaq Presario R4000 models only)
383913-001
8Front boards (for use with HP Pavilion zv6000 models only)
For use with full-featured models with infrared
For use with defeatured models without infrared
383905-001
384134-001
3–8 Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario R4000
Illustrated Parts Catalog
Maintenance and Service Guide 3–9
Table 3-1
Spare Parts: Notebook Major Components
(Continued)
Item Description
Spare Part
Number
9Thermal frames (include fan and thermal paste)
For use with HP Pavilion zv6000 models
For use with Compaq Presario R4000 models
383880-001
383881-001
10 Thermal modules
For use with full-featured models
For use with defeatured models
383675-001
383676-001
11 Processors (include thermal paste)
AMD Mobile Athlon 64 4000
AMD Mobile Athlon 64 3800
AMD Mobile Athlon 64 3500
AMD Mobile Athlon 64 3200
396878-001
396877-001
396876-001
396879-001
Mobile AMD Sempron 3200
Mobile AMD Sempron 3000
396881-001
396880-001
12 System boards
For use with full-featured models
For use with defeatured models
396870-001
396869-001
3–10 Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion zv6000
Illustrated Parts Catalog
Maintenance and Service Guide 3–11
Table 3-1
Spare Parts: Notebook Major Components
(Continued)
Item Description
Spare Part
Number
13 Memory modules
1024 MB
512 MB
256 MB
383950-001
383949-001
383948-001
14 Speakers
For use with HP Pavilion zv6000 models
For use with Compaq Presario R4000 models
383919-001
383920-001
15 Optical drives
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
396871-001
398032-001
383961-001
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive
396872-001
398031-001
383960-001
383962-001
16 Fan assembly 383926-001
17 Mini PCI communications cards
802.11b/g wireless local access network (WLAN)
card, for use in North America
802.11b/g WLAN card, for use in the rest of the world
392557-001
392557-002
3–12 Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario R4000
Illustrated Parts Catalog
Maintenance and Service Guide 3–13
Table 3-1
Spare Parts: Notebook Major Components
(Continued)
Item Description
Spare Part
Number
18 Base enclosures
For use with full-featured HP Pavilion zv6000 models
For use with defeatured HP Pavilion zv6000 models
383921-001
383922-001
For use with Compaq Presario R4000 models 383925-001
19 Hard drives (include frame and connector)
5400-rpm
80-GB
60-GB
383954-001
392575-001
4200-rpm
100-GB
80-GB
60-GB
40-GB
392576-001
383953-001
383952-001
383951-001
20 Battery packs
12-cell, 6.6-AHr, for use with HP Pavilion zv6000
models
8-cell, 4.4-AHr, for use with HP Pavilion zv6000
models
383963-001
383965-001
12-cell, 6.6-AHr, for use with Compaq Presario R4000
models
8-cell, 4.4-AHr, for use with Compaq Presario R4000
models
383966-001
383968-001
3–14 Maintenance and Service Guide
Illustrated Parts Catalog
3.3 Mass Storage Devices
Illustrated Parts Catalog
Maintenance and Service Guide 3–15
Table 3-2
Mass Storage Devices
Spare Part Number Information
Item Description
Spare Part
Number
1Hard drives (include frame and connector)
5400 rpm
80-GB
60-GB
383954-001
392575-001
4200-rpm
100-GB
80-GB
60-GB
40-GB
392576-001
383953-001
383952-001
383951-001
2Optical drives
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
396871-001
398032-001
383961-001
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive
396872-001
398031-001
383960-001
383962-001
3–16 Maintenance and Service Guide
Illustrated Parts Catalog
3.4 Miscellaneous Plastics Kit
Table 3-3
Miscellaneous Plastics Kit
Spare Part Number 383670-001
Item Description
1Top cover rear bezel
2PC Card slot space saver
3ExpressCard slot space saver
4RTC battery
5Memory module compartment cover (includes 1 captive screw,
secured by C-clip)
6Hard drive cover (includes 2 captive screws, secured by C-clips)
7Notebook feet (4)
Illustrated Parts Catalog
Maintenance and Service Guide 3–17
3.5 Miscellaneous (Not Illustrated)
Table 3-4
Miscellaneous (Not Illustrated)
Spare Part Number Information
Description
Spare Part
Number
All-in-one media cable 375759-001
Audio Y-cable 379452-001
Cable Kit 383671-001
HP remote control (for use with HP Pavilion zv6000
models)
371694-001
Label Kit 383672-001
Power supplies
120 watt, PFC
120 watt, non-PFC
394208-001
394209-001
90 watt, PFC
90 watt, non-PFC
394210-001
394211-001
Power cords
For use in:
Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden
350188-021
Canada, French Canada, Latin America, Taiwan, Thailand,
and the United States
350188-001
Denmark 350188-081
Hong Kong and the United Kingdom 350188-031
Italy 350188-061
Switzerland 350188-111
Rubber Pad Kit 383674-001
3–18 Maintenance and Service Guide
Illustrated Parts Catalog
Screw Kit (include the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage)
383673-001
■Phillips PM2.5×8.0 screw
■Phillips PM2.5×7.0 screw
■Phillips PM2.5×4.0 screw
■Phillips PM2.0×16.0 screw
■Phillips PM2.0×5.0 screw
■Phillips PM2.0×12.0 spring-loaded
screw
■Phillips PM2.0×4.0 screw
■Phillips PM2.0×2.0 screw
■Phillips PM1.5×4.0 screw
Wired headset with volume control 371693-001
USB digital drive 364727-001
USB travel mouse 309674-001
Table 3-4
Miscellaneous (Not Illustrated)
Spare Part Number Information
(Continued)
Description
Spare Part
Number
Illustrated Parts Catalog
Maintenance and Service Guide 3–19
3.6 Sequential Part Number Listing
Table 3-5
Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
350188-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
350188-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden
350188-031 Power cord for use in Hong Kong and the United Kingdom
350188-061 Power cord for use in Italy
350188-081 Power cord for use in Denmark
350188-111 Power cord for use in Switzerland
364727-001 Rubber Pad Kit
371693-001 Wired headset with volume control
371694-001 HP remote control (for use with HP Pavilion zv6000 models)
375759-001 All-in-one Media Cable
377408-001 802.11b/g WLAN Mini PCI communications card, for use in
most of the world
377408-002 802.11b/g WLAN Mini PCI communications card, for use in the
rest of the world
379452-001 Audio Y-cable
383664-001 Keyboard for use with HP Pavilion zv6000 models
in the United States
383664-031 Keyboard for use with HP Pavilion zv6000 models
in the United Kingdom
383664-041 Keyboard for use with HP Pavilion zv6000 models in Germany
3–20 Maintenance and Service Guide
Illustrated Parts Catalog
383664-051 Keyboard for use with HP Pavilion zv6000 models in France
383664-061 Keyboard for use with HP Pavilion zv6000 models in Italy
383664-071 Keyboard for use with HP Pavilion zv6000 models in Spain
383664-081 Keyboard for use with HP Pavilion zv6000 models in Denmark
383664-091 Keyboard for use with HP Pavilion zv6000 models in Norway
383664-111 Keyboard for use with HP Pavilion zv6000 models
in Switzerland
383664-121 Keyboard for use with HP Pavilion zv6000 models
in French Canada
383664-131 Keyboard for use with HP Pavilion zv6000 models in Portugal
383664-331 Keyboard for use with HP Pavilion zv6000 models
in the Netherlands
383664-A41 Keyboard for use with HP Pavilion zv6000 models in Belgium
383664-B71 Keyboard for use with HP Pavilion zv6000 models
in Sweden/Finland
383665-001 Keyboard for use with Compaq Presario R4000 models
in the United States
383665-031 Keyboard for use with Compaq Presario R4000 models
in the United Kingdom
383665-051 Keyboard for use with Compaq Presario R4000 models
in France
383665-061 Keyboard for use with Compaq Presario R4000 models in Italy
383665-071 Keyboard for use with Compaq Presario R4000 models
in Spain
383665-081 Keyboard for use with Compaq Presario R4000 models
in Denmark
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
Illustrated Parts Catalog
Maintenance and Service Guide 3–21
383665-091 Keyboard for use with Compaq Presario R4000 models
in Norway
383665-121 Keyboard for use with Compaq Presario R4000 models
in French Canada
383665-331 Keyboard for use with Compaq Presario R4000 models in the
Netherlands
383665-B71 Keyboard for use with Compaq Presario R4000 models
in Sweden/Finland
383667-001 Wireless antenna boards and cables
383668-001 Display inverter for use with 15.0-inch display assemblies
383669-001 Display inverter for use with 15.4-inch display assemblies
383670-001 Miscellaneous Plastics Kit
383671-001 Cable Kit
383672-001 Label Kit
383673-001 Screw Kit
383674-001 Rubber Pad Kit
383675-001 Thermal module for use with full-featured models
383676-001 Thermal module for use with defeatured models
383880-001 Thermal frame for use with HP Pavilion zv6000 models
(includes fan and thermal paste)
383881-001 Thermal frame for use with Compaq Presario R4000 models
(includes fan and thermal paste)
383905-001 Front board for use with full-featured HP Pavilion zv6000
models with infrared
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
3–22 Maintenance and Service Guide
Illustrated Parts Catalog
383912-001 Volume board (includes volume board cable; for use only on
Compaq Presario R4000 models)
383913-001 TouchPad support bracket (for use with Compaq Presario
R4000 models)
383914-001 Display latch kit
383915-001 Keyboard cover for use with HP Pavilion zv6000 models with
wireless capability
383916-001 Keyboard cover for use with HP Pavilion zv6000 models
without wireless capability
383917-001 Keyboard cover for use with Compaq Presario R4000 models
without wireless capability
383918-001 Keyboard cover for use with Compaq Presario R4000 models
with wireless capability
383919-001 Speaker for use with HP Pavilion zv6000 models
383920-001 Speaker for use with Compaq Presario R4000 models
383921-001 Base enclosure for use with full-featured HP Pavilion zv6000
models
383922-001 Base enclosure for use with defeatured HP Pavilion zv6000
models
383925-001 Base enclosure for use with Compaq Presario R4000 models
383926-001 Fan assembly (includes thermal paste)
383927-001 TouchPad board (not illustrated; includes TouchPad cable)
383928-001 TouchPad cover (not illustrated; for use with HP Pavilion
zv6000 models only)
383935-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
HP Pavilion zv6000 models with wireless capability (includes
display cable, wireless antenna boards, and antenna cables)
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
Illustrated Parts Catalog
Maintenance and Service Guide 3–23
383936-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
HP Pavilion zv6000 models without wireless capability
(includes display cable)
383937-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
Compaq Presario R4000 models with wireless capability
(includes display cable, wireless antenna boards, and antenna
cables)
383938-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
Compaq Presario R4000 models without wireless capability
(includes display cable)
383939-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with HP Pavilion zv6000 models with wireless capability
(includes display cable, wireless antenna boards, and antenna
cables)
383940-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with HP Pavilion zv6000 models without wireless capability
(includes display cable)
383941-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with Compaq Presario R4000 models with wireless
capability (includes display cable, wireless antenna boards,
and antenna cables)
383942-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with Compaq Presario R4000 models without wireless
capability (includes display cable)
383946-001 Display assembly, 15.0-inch, XGA, TFT, for use with
Compaq Presario R4000 models without wireless capability
(includes display cable)
383948-001 256-MB memory module
383949-001 512-MB memory module
383950-001 1024-MB memory module
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
3–24 Maintenance and Service Guide
Illustrated Parts Catalog
383951-001 4200-rpm 40-GB hard drive (includes frame and connector)
383952-001 4200-rpm, 60-GB hard drive (includes frame and connector)
383953-001 4200-rpm, 80-GB hard drive (includes frame and connector)
383954-001 5400-rpm, 80-GB hard drive (includes frame and connector)
383960-001 DVD±RW and CD-RW Combo Drive for use with
Compaq Presario R4000 models
383961-001 DVD/CD-RW Combo Drive for use with HP Pavilion
zv6000 models
383962-001 DVD/CD-RW Combo Drive for use with Compaq Presario
R4000 models
383963-001 12-cell, 6.6-AHr battery pack for use with HP Pavilion zv6000
models
383965-001 8-cell, 4.4-AHr battery pack for use with HP Pavilion zv6000
models
383966-001 12-cell, 6.6-AHr battery pack for use with Compaq Presario
R4000 models
383968-001 8-cell, 4.4-AHr battery pack for use with Compaq Presario
R4000 models
384134-001 Front board for use with defeatured HP Pavilion zv6000 models
without infrared
392557-001 802.11b/g WLAN card, for use in North America
392557-002 802.11b/g WLAN card, for use in the rest of the world
392574-001 DVD±RW and CD-RW Combo Drive with Lightscribe for use
with Compaq Presario R4000 models
392575-001 5400-rpm 60-GB hard drive (includes frame and connector)
392576-001 4200-rpm 100-GB hard drive (includes frame and connector)
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
Illustrated Parts Catalog
Maintenance and Service Guide 3–25
394208-001 120-watt, PFC power supply
394209-001 120-watt, non-PFC power supply
394210-001 90-watt, PFC power supply
394211-001 90-watt, non-PFC power supply
394733-001 Bluetooth wireless board (includes Bluetooth board cable)
396869-001 System board for use with defeatured models
396870-001 System board for use with full-featured models
396871-001 DVD±RW and CD-RW Double Layer Combo Drive with
Lightscribe for use with HP Pavilion zv6000 models
396872-001 DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe for use with Compaq Presario R4000 models
396876-001 AMD Mobile Athlon 64 3500 processor (includes
thermal paste)
396877-001 AMD Mobile Athlon 64 3800 processor (includes
thermal paste)
396878-001 AMD Mobile Athlon 64 4000 processor (includes
thermal paste)
396879-001 AMD Mobile Athlon 64 3200 processor (includes
thermal paste)
396880-001 Mobile AMD Sempron 3000 processor (includes
thermal paste)
396881-001 Mobile AMD Sempron 3200 processor (includes
thermal paste)
398031-001 DVD±RW and CD-RW Dual Layer Combo Drive for use with
Compaq Presario R4000 models
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
3–26 Maintenance and Service Guide
Illustrated Parts Catalog
398032-001 DVD±RW and CD-RW Dual Layer Combo Drive for use with
HP Pavilion zv6000 models
398033-001 Top cover for use with defeatured HP Pavilion zv6000 models
398034-001 Top cover for use with full-featured HP Pavilion zv6000 models
398035-001 Top cover for use with defeatured Compaq Presario R4000
models
398036-001 Top cover for use with full-featured Compaq Presario R4000
models
Table 3-5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
Maintenance and Service Guide 4–1
4
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■Magnetic screwdriver
■Phillips P0 screwdriver
■Flat-bladed screwdriver
■Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
✎As you remove each subassembly from the notebook, place
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
ÄCAUTION: When servicing the notebook, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
Removal and Replacement Preliminaries
Maintenance and Service Guide 4–3
4.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or
in hibernation, turn the notebook on, and then shut it down
through the operating system.
■Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■Avoid dropping drives from any height onto any surface.
■After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■Avoid exposing a drive to temperature extremes or liquids.
■If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
Removal and Replacement Preliminaries
Maintenance and Service Guide 4–5
4.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■Place items on a grounded surface before removing items
from their containers.
■Always be properly grounded when touching a sensitive
component or assembly.
■Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■Cover the workstation with approved static-shielding material
(refer to Table 4-2, “Static-Shielding Materials”).
■Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■Use conductive field service tools such as cutters,
screwdrivers, and vacuums.
■When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■Avoid contact with pins, leads, or circuitry.
■Turn off power and input signals before inserting or removing
connectors or test equipment.
Removal and Replacement Preliminaries
Maintenance and Service Guide 4–7
4.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■Antistatic tape
■Antistatic smocks, aprons, and sleeve protectors
■Conductive bins and other assembly or soldering aids
■Nonconductive foam
■Conductive tabletop workstations with ground cords of
one megohm resistance
■Static-dissipative tables or floor mats with hard ties to
the ground
■Field service kits
■Static awareness labels
■Material-handling packages
■Nonconductive plastic bags, tubes, or boxes
■Metal tote boxes
■Electrostatic voltage levels and protective materials
4–8 Maintenance and Service Guide
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
✎A product can be degraded by as little as 700 V.
Table 4-2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Maintenance and Service Guide 5–1
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 75 screws, in 9 different sizes, that may
have to be removed, replaced, or loosened when servicing the
notebook. Make special note of each screw and screw lock size
and location during removal and replacement.
Refer to Appendix C, “Screw Listing.” for detailed information
on screw and screw lock sizes, locations, and usage.
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
5.1 Serial Number
Report the notebook serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the notebook.
Serial Number Location
Removal and Replacement Procedures
Maintenance and Service Guide 5–3
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing notebook components.
Disassembly Sequence Chart
Section Description # of Screws Removed
5.3 Preparing the Notebook for
Disassembly
Battery pack
0
5.4 Hard Drive 2 loosened to remove the
hard drive cover
2 to remove the hard drive
4 to remove the hard drive
frame
5.5 Notebook Feet 0
5.6 External Memory Module 1 loosened to remove the
memory module compartment
cover
5.7 Optical Drive 1
5.8 Keyboard Cover 4
5.9 Volume Board 2
5.10 Bluetooth Board 2
5.11 Keyboard 4
5.12 Mini PCI Communications Card 0
ÅTo prevent an unresponsive system and the display of a
warning message, install only a Mini PCI device authorized
for use in your notebook by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore notebook functionality. Then contact
Customer Care.
5–4 Maintenance and Service Guide
Removal and Replacement Procedures
Section Description # of Screws Removed
5.13 Internal Memory Module 0
5.14 Display Assembly 8 on HP Pavilion zv6000
models
6 on Compaq Presario R4000
models
5.15 Base Enclosure 17 on HP Pavilion zv6000
models
15 on Compaq Presario
R4000 models
5.16 Fan Assembly 3
5.17 Speaker 0
5.18 Front Board 2
5.19 Thermal Module 4
5.20 Processor 0
5.21 Thermal Frame 13 on HP Pavilion zv6000
models
11 on Compaq Presario
R4000 models
5.22 System Board 6
Disassembly Sequence Chart
(Continued)
Removal and Replacement Procedures
Maintenance and Service Guide 5–5
5.3 Preparing the Notebook for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are unsure whether the
notebook is off or in hibernation, turn the notebook on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
For use with HP Pavilion zv6000 models
12-cell, 6.0-AHr 383963-001
8-cell, 4.4-AHr 383965-001
For use with Compaq Presario R4000 models
12-cell, 6.0-AHr 383966-001
8-cell, 4.4-AHr 383968-001
5–6 Maintenance and Service Guide
Removal and Replacement Procedures
4. Remove the battery pack by following these steps:
a. Turn the notebook upside down with the front toward you.
b. Slide the battery release latch 1 toward the notebook rear
panel. (The right edge of the battery pack disengages from
the notebook.)
c. Lift the right edge of the battery pack 2 up and swing it to
the left.
d. Remove the battery pack.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
Removal and Replacement Procedures
Maintenance and Service Guide 5–7
5.4 Hard Drive
1. Prepare the notebook for disassembly (Section 5.3).
Hard Drive Spare Part Number Information
5400-rpm 80-GB 383954-001
5400-rpm 60-GB 392575-001
4200-rpm 100-GB 392576-001
4200-rpm 80-GB 383953-001
4200-rpm 60-GB 383952-001
4200-rpm 40-GB 383951-001
5–8 Maintenance and Service Guide
Removal and Replacement Procedures
2. Loosen the two PM2.0×7.0 screws 1 that secure the hard
drive cover to the notebook.
3. Lift the left side of the cover 2 up and swing it to the right.
4. Remove the hard drive cover.
✎The hard drive cover is included in the Miscellaneous Plastics
Kit, spare part number 383670-001.
Removing the Hard Drive Cover
Removal and Replacement Procedures
Maintenance and Service Guide 5–9
5. Remove the two PM2.0×7.0 hard drive retention screws 1
that secure the hard drive to the notebook.
6. Slide the hard drive 2 to the right to disconnect it from the
system board.
7. Lift the hard drive 3 straight up and remove it from the hard
drive bay.
Removing the Hard Drive
5–10 Maintenance and Service Guide
Removal and Replacement Procedures
8. Remove the four PM3.0×4.5 screws 1 that secure the hard
drive frame to the hard drive.
9. Lift the frame 2 to remove if from the hard drive.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard drive.
Removal and Replacement Procedures
Maintenance and Service Guide 5–11
5.5 Notebook Feet
The notebook feet are adhesive-backed rubber pads. The feet are
included in the Miscellaneous Plastics Kit, spare part number
383670-001.
Replacing the Notebook Feet
5.6 External Memory Module
1. Prepare the notebook for disassembly (refer to Section 5.3).
Memory Module Spare Part Number Information
1024 MB 383950-001
512 MB 383949-001
256 MB 383948-001
5–12 Maintenance and Service Guide
Removal and Replacement Procedures
2. Loosen the PM2.0×7.0 screw 1 that secures the memory
module compartment cover to the notebook.
3. Lift the rear edge of the cover 2 up and swing it toward you.
4. Remove the memory module compartment cover.
✎The memory module compartment cover is included in the
Miscellaneous Plastics Kit, spare part number 383670-001.
Removing the Memory Module Compartment Cover
Removal and Replacement Procedures
Maintenance and Service Guide 5–13
5. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the module opposite the socket rises away from the
notebook.)
6. Slide the module 2 away from the socket at an angle.
7. Remove the memory module.
✎Memory modules are designed with notches 3 to prevent
incorrect installation of the module into the memory module
socket.
Removing the Memory Module
Reverse the above procedure to install a memory module.
5–14 Maintenance and Service Guide
Removal and Replacement Procedures
5.7 Optical Drive
1. Prepare the notebook for disassembly (Section 5.3).
Optical Drive Spare Part Number Information
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
396871-001
DVD±RW and CD-RW Double Layer Combo Drive 398032-001
DVD/CD-RW Combo Drive 383961-001
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
396872-001
DVD±RW and CD-RW Double Layer Combo Drive 398031-001
DVD±RW and CD-RW Combo Drive 383960-001
DVD/CD-RW Combo Drive 383962-001
Removal and Replacement Procedures
Maintenance and Service Guide 5–15
2. Remove the PM2.0×7.0 screw 1 that secures the optical
drive to the notebook.
3. Insert a thin tool, such as a paper clip, into the media tray
release hole 2. The optical drive media tray releases from the
optical drive.
4. Use the media tray frame to slide the optical drive 3 to the
right.
5. Remove the optical drive.
Removing the Optical Drive
Reverse the above procedure to install the optical drive.
5–16 Maintenance and Service Guide
Removal and Replacement Procedures
5.8 Keyboard Cover
1. Prepare the notebook for disassembly (Section 5.3).
2. Turn the notebook upside down with the rear panel toward
you.
Keyboard Cover Spare Part Number Information
For use with HP Pavilion zv6000 models with wireless capability 383915-001
For use with HP Pavilion zv6000 models without wireless
capability
383916-001
For use with Compaq Presario R4000 models with wireless
capability
383918-001
For use with Compaq Presario R4000 models without wireless
capability
383917-001
Removal and Replacement Procedures
Maintenance and Service Guide 5–17
3. Remove the four PM2.0×15.0 screws that secure the
keyboard cover to the notebook.
Removing the Keyboard Cover Screws
5–18 Maintenance and Service Guide
Removal and Replacement Procedures
4. Turn the notebook right-side up with the front toward you.
5. Open the notebook as far as possible.
✎Steps 6 through 10 apply to HP Pavilion zv6000 models. See
steps 11 through 15 in this section to remove the keyboard
cover on Compaq Presario R4000 models.
6. Place a piece of masking tape on the left display hinge to
protect the display hinge from being damaged by the removal
of the keyboard cover.
Applying Protective Masking Tape, HP Pavilion zv6000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–19
7. Press down on the label area of the keyboard cover 1 to
release the keyboard cover hook from the notebook.
8. Lift the right side of the keyboard cover 2 and slide the right
side of the cover toward the notebook rear panel.
Releasing the Keyboard Cover, HP Pavilion zv6000 Models
5–20 Maintenance and Service Guide
Removal and Replacement Procedures
9. Continue pressing down on the pressure points on the
keyboard cover (locations indicated by 1, 2, 3) to release
the keyboard cover hooks from the notebook. As you do so,
continue lifting the right side of the keyboard cover and
sliding the cover 4 toward the notebook rear panel.
10. Remove the keyboard cover.
Removing the Keyboard Cover, HP Pavilion zv6000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–21
✎Steps 11 through 15 apply to Compaq Presario R4000 models.
11. Insert a flat blade screwdriver into the notch 1 behind the
insert key and lift up the right side of the keyboard cover 2.
12. Lift up on the middle 3 of the keyboard cover until it
disengages from the notebook.
Releasing the Keyboard Cover, Compaq Presario R4000 Models
5–22 Maintenance and Service Guide
Removal and Replacement Procedures
13. Lift the rear edge of the keyboard cover 1 and swing it
forward until it rests on the keyboard.
14. Release the zero insertion force (ZIF) connector to which the
volume board cable is attached and disconnect the volume
board cable 2 from the system board.
15. Remove the keyboard cover.
Removing the Keyboard Cover, Compaq Presario R4000 Models
Reverse the above procedure to install the keyboard cover.
Removal and Replacement Procedures
Maintenance and Service Guide 5–23
5.9 Volume Board
✎The volume board removal procedures in this section apply to
Compaq Presario R4000 models.
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the two PM2.0×4.0 screws 1 that secure the volume
board to the keyboard cover.
4. Remove the volume board 2.
Removing the Volume Board
Reverse the above procedure to install the volume board.
Volume Board Spare Part Number Information
Volume board (includes volume board cable; for use only on
Compaq Presario R4000 models)
383912-001
5–24 Maintenance and Service Guide
Removal and Replacement Procedures
5.10 Bluetooth Board
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Disconnect the Bluetooth board cable 1 from the system
board.
4. Remove the two PM1.5×3.0 screws 2 that secure the
Bluetooth board to the notebook.
5. Remove the Bluetooth board 3.
Removing the Bluetooth Board
Reverse the above procedure to install the Bluetooth board.
Bluetooth Board Spare Part Number Information
Bluetooth wireless board (includes Bluetooth board cable) 394733-001
Removal and Replacement Procedures
Maintenance and Service Guide 5–25
5.11 Keyboard
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
Keyboard Spare Part Number Information
For use with HP Pavilion zv6000 models:
Belgium
Denmark
France
French Canada
Germany
Italy
The Netherlands
383664-A41
383664-081
383664-051
383664-121
383664-041
383664-061
383664-331
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
383664-091
383664-131
383664-071
383664-B71
383664-111
383664-031
383664-001
For use with Compaq Presario R4000 models:
Denmark
France
French Canada
Italy
The Netherlands
383665-081
383665-051
383665-121
383665-061
383665-331
Norway
Spain
Sweden/Finland
United Kingdom
United States
383665-091
383665-071
383665-101
383665-031
383665-001
5–26 Maintenance and Service Guide
Removal and Replacement Procedures
3. Remove the four PM2.0×4.0 screws that secure the keyboard
to the notebook.
Removing the Keyboard Screws
Removal and Replacement Procedures
Maintenance and Service Guide 5–27
4. Lift the rear edge of the keyboard and swing it forward until
it rests on the palm rest.
Releasing the Keyboard
5–28 Maintenance and Service Guide
Removal and Replacement Procedures
5. Release the ZIF connector 1 to which the keyboard cable is
connected and disconnect the keyboard cable 2 from the
system board.
6. Remove the keyboard.
Disconnecting the Keyboard Cable
Reverse the above procedure to install the keyboard.
Removal and Replacement Procedures
Maintenance and Service Guide 5–29
5.12 Mini PCI Communications Card
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the keyboard (Section 5.11).
Mini PCI Communications Card
Spare Part Number Information
802.11b/g wireless local access network (WLAN) card, for use
in North America
392557-001
802.11b/g WLAN card, for use in the rest of the world 392557-002
5–30 Maintenance and Service Guide
Removal and Replacement Procedures
✎Make note of which antenna cable is attached to which antenna
clip on the Mini PCI communications card before
disconnecting the cables.
4. Disconnect the auxiliary and main antenna cables 1 from the
Mini PCI communications card.
5. Spread the retaining tabs 2 on each side of the Mini PCI
socket to release the Mini PCI communications card. (The
edge of the card opposite the socket rises away from the
notebook.)
6. Remove the Mini PCI communications card 3 by pulling the
card away from the socket at a 45-degree angle.
✎Mini PCI communications cards are designed with notches 4
to prevent incorrect installation of the card into the Mini PCI
communcations card socket.
Removing a Mini PCI Communications Card
Removal and Replacement Procedures
Maintenance and Service Guide 5–31
Reverse the above procedure to install a Mini PCI
communications card.
5.13 Internal Memory Module
1. Prepare the notebook for disassembly (refer to Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the keyboard (Section 5.11).
Memory Module Spare Part Number Information
1024 MB 383950-001
512 MB 383949-001
256 MB 383948-001
5–32 Maintenance and Service Guide
Removal and Replacement Procedures
4. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the module opposite the socket rises away from the
notebook.)
5. Slide the module away from the socket at an angle 2.
6. Remove the memory module.
✎Memory modules include security slots 3 to prevent the
incorrect installation of the module into the memory module
socket.
Removing the Memory Module
Reverse the above procedure to install a memory module.
Removal and Replacement Procedures
Maintenance and Service Guide 5–33
5.14 Display Assembly
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard cover (Section 5.8).
3. Remove the keyboard (Section 5.11).
Display Assembly Spare Part Number Information
Display assemblies include display cable and (for models with wireless
capability) wireless antenna boards and antenna cables.
For use with HP Pavilion zv6000 models with wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
383939-001
383935-001
For use with HP Pavilion zv6000 models without wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
383940-001
383936-001
For use with Compaq Presario R4000 models with wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
383941-001
383937-001
For use with Compaq Presario R4000 models without wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
15.0-inch, XGA, TFT
383942-001
383938-001
383946-001
Display inverters (not illustrated)
For use with 15.4-inch display assemblies
For use with 15.0-inch display assemblies
383669-001
383668-001
Display latch kit (not illustrated) 383914-001
Wireless antenna boards and cables (not illustrated) 383667-001
5–34 Maintenance and Service Guide
Removal and Replacement Procedures
4. Turn the notebook upside down with the rear panel toward
you.
✎Steps 5 through 13 apply to HP Pavilion zv6000 models. See
steps 14 through 21 in this section to remove the keyboard
cover on Compaq Presario R4000 models.
5. Remove the two Mylar screw covers 1 from the rear panel.
6. Remove the four PM2.0×7.0 screws 2 that secure the display
assembly to the notebook.
Removing the Display Screws, HP Pavilion zv6000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–35
7. Turn the notebook right-side up with the front toward you.
8. Open the notebook as far as possible.
9. Disconnect the wireless antenna cables1 1 from the Mini
PCI communications card.
10. Remove the wireless antenna cables from the clips 2 in the
top cover.
11. Disconnect the display cable from the system board 3.
Removing the Display and Wireless Antenna Cables,
HP Pavilion zv6000 Models
5–36 Maintenance and Service Guide
Removal and Replacement Procedures
ÄCAUTION: Support the display assembly when removing the following
screws. Failure to support the display assembly can result in damage to
the display assembly and other notebook components.
12. Remove the four PM2.0×7.0 screws 1 that secure the display
assembly to the notebook.
13. Remove the display assembly 2.
Removing the Display Assembly, HP Pavilion zv6000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–37
✎Steps 14 through 21 apply to Compaq Presario R4000 models.
14. Remove the two PM2.0×7.0 screws that secure the display
assembly to the notebook.
Removing the Display Screws, Compaq Presario R4000 Models
5–38 Maintenance and Service Guide
Removal and Replacement Procedures
15. Turn the notebook right-side up with the front toward you.
16. Open the notebook.
17. Disconnect the wireless antenna cables 1 from the Mini PCI
communications card.
18. Remove the wireless antenna cables from the clips 2 in the
top cover.
19. Disconnect the display cable from the system board 3.
Removing the Display and Wireless Antenna Cables,
Compaq Presario R4000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–39
ÄCAUTION: Support the display assembly when removing the following
screws. Failure to support the display assembly can result in damage to
the display assembly and other notebook components.
20. Remove the four PM2.0×7.0 screws 1 that secure the display
assembly to the notebook.
21. Remove the display assembly 2.
Removing the Display Assembly, Compaq Presario R4000 Models
Reverse the above procedure to install the display assembly.
5–40 Maintenance and Service Guide
Removal and Replacement Procedures
5.15 Base Enclosure
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
2. Turn the notebook upside down with the front toward you.
Base Enclosure Spare Part Number Information
For use with full-featured HP Pavilion zv6000 models 383921-001
For use with defeatured HP Pavilion zv6000 models 383922-001
For use with Compaq Presario R4000 models 383925-001
Removal and Replacement Procedures
Maintenance and Service Guide 5–41
✎Steps 3 through 7 apply to HP Pavilion zv6000 models. See
steps 8 through 12 in this section to remove the base enclosure
on Compaq Presario R4000 models.
3. Remove the thirteen PM2.0×15.0 screws that secure the base
enclosure to the notebook.
Removing the Base Enclosure Screws, Part 1, HP Pavilion zv6000
Models
5–42 Maintenance and Service Guide
Removal and Replacement Procedures
4. Remove the four PM2.0×7.0 screws that secure the base
enclosure to the notebook.
Removing the Base Enclosure Screws, Part 2, HP Pavilion zv6000
Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–43
5. Access the fan cable through the memory module expansion
compartment and disconnect the fan cable from the system
board.
Disconnecting the Fan Cable, HP Pavilion zv6000 Models
5–44 Maintenance and Service Guide
Removal and Replacement Procedures
6. Swing the rear edge of the base enclosure 1 up and forward
until it rests at an angle.
7. Lift the base enclosure 2 up and remove it.
Removing the Base Enclosure, HP Pavilion zv6000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–45
✎Steps 8 through 12 apply to Compaq Presario R4000 models.
8. Remove the ten PM2.0×15.0 screws that secure the base
enclosure to the notebook.
Removing the Base Enclosure Screws, Part 1, Compaq Presario
R4000 Models
5–46 Maintenance and Service Guide
Removal and Replacement Procedures
9. Remove the five PM2.0×7.0 screws that secure the base
enclosure to the notebook.
Removing the Base Enclosure Screws, Part 2, Compaq Presario
R4000 Models
Removal and Replacement Procedures
Maintenance and Service Guide 5–47
10. Access the fan cable through the memory module expansion
compartment and disconnect the fan cable from the system
board.
Disconnecting the Fan Cable, Compaq Presario R4000 Models
5–48 Maintenance and Service Guide
Removal and Replacement Procedures
11. Swing the rear edge of the base enclosure 1 up and forward
until it rests at an angle.
12. Lift the base enclosure up 2 and remove it.
Removing the Base Enclosure, Compaq Presario R4000 Models
Reverse the above procedure to install the base enclosure.
Removal and Replacement Procedures
Maintenance and Service Guide 5–49
5.16 Fan Assembly
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
2. Position the base enclosure right-side up with the front
toward you.
Fan Assembly Spare Part Number Information
Fan assembly 383926-001
5–50 Maintenance and Service Guide
Removal and Replacement Procedures
3. Remove the three PM2.0×4.0 coarse screws 1 that secure the
fan to the base enclosure.
✎The screws removed in Step 3 have a coarser thread than other
PM2.0×4.0 screws used in the notebook.
4. Remove the fan assembly 2.
Removing the Fan Assembly
Reverse the above procedure to install the fan assembly.
Removal and Replacement Procedures
Maintenance and Service Guide 5–51
5.17 Speaker
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
2. Turn the top cover upside down with the front toward you.
Speaker Spare Part Number Information
For use with HP Pavilion zv6000 models 383919-001
For use with Compaq Presario R4000 models 383920-001
5–52 Maintenance and Service Guide
Removal and Replacement Procedures
3. Disconnect the speaker cable 1 from the system board.
4. Lift the rear edge of the speaker 2 up and swing it forward.
5. Remove the speaker 3.
Removing the Speaker
Reverse the above procedure to install the speaker.
Removal and Replacement Procedures
Maintenance and Service Guide 5–53
5.18 Front Board
✎The front board removal procedures in this section apply to
HP Pavilion zv6000 models.
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
g. Speaker (Section 5.17)
2. Turn the top cover upside down with the rear panel
toward you.
Front Board Spare Part Number Information
For use with full-featured HP Pavilion zv6000 models with
infrared
383905-001
For use with defeatured HP Pavilion zv6000 models without
infrared
384134-001
5–54 Maintenance and Service Guide
Removal and Replacement Procedures
3. Release the ZIF connector 1 to which the front board cable is
attached and disconnect the cable 2.
Disconnecting the Front Board Cable
Removal and Replacement Procedures
Maintenance and Service Guide 5–55
4. Remove the two PM2.0×4.0 screws 1 that secure the front
board to the top cover.
5. Remove the front board 2.
Removing the Front Board
Reverse the above procedure to install the front board.
5–56 Maintenance and Service Guide
Removal and Replacement Procedures
5.19 Thermal Module
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
Thermal Module Spare Part Number Information
For use with full-featured models 383675-001
For use with defeatured models 383676-001
Removal and Replacement Procedures
Maintenance and Service Guide 5–57
2. Position the top cover with the rear panel toward you.
3. Remove the four PM2.0×11.0 spring-loaded shoulder
screws 1 that secure the thermal module to the notebook.
4. Remove the thermal module 2.
Removing the Thermal Module
5–58 Maintenance and Service Guide
Removal and Replacement Procedures
✎The thermal paste should be thoroughly cleaned from the
surfaces of the thermal module 1 and processor 2 each time
the thermal module is removed. Thermal paste is included with
all thermal module and processor spare part kits.
Thermal Paste Locations
Reverse the above procedure to install the thermal module.
Removal and Replacement Procedures
Maintenance and Service Guide 5–59
5.20 Processor
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
g. Thermal module (Section 5.19)
Processor Spare Part Number Information
AMD Mobile Athlon 64 4000 396878-001
AMD Mobile Athlon 64 3800 396877-001
AMD Mobile Athlon 64 3500 396876-001
AMD Mobile Athlon 64 3200 396879-001
Mobile AMD Sempron 3200 396881-001
Mobile AMD Sempron 3000 396880-001
5–60 Maintenance and Service Guide
Removal and Replacement Procedures
2. Slide the tip of the processor release arm 1 to the right until it
clears the tab 2 on the processor socket.
3. Swing the arm 3 up and back as far as possible.
4. Remove the processor 4.
✎The gold triangle 5 on the processor should be aligned in the
front left corner when you install the processor.
Removing the Processor
Reverse the above procedure to install the processor.
Removal and Replacement Procedures
Maintenance and Service Guide 5–61
5.21 Thermal Frame
1. Prepare the notebook for disassembly (Section 5.3)
and remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Keyboard (Section 5.11)
e. Display assembly (Section 5.14)
f. Base enclosure (Section 5.15)
g. Thermal module (Section 5.19)
2. Turn the notebook right-side up with the front toward you.
Thermal Frame Spare Part Number Information
For use with HP Pavilion zv6000 models 383880-001
For use with Compaq Presario R4000 models 383881-001
5–62 Maintenance and Service Guide
Removal and Replacement Procedures
3. Remove the PM2.0×7.0 screw that secures the thermal frame
to the top cover.
Removing the Thermal Frame Screw
Removal and Replacement Procedures
Maintenance and Service Guide 5–63
4. Turn the notebook upside down with the rear panel
toward you.
✎Steps 5 and 6 apply to HP Pavilion zv6000 models.
5. Remove the two PM2.0×3.0 screws 1 that secure the top
cover rear bezel to the top cover.
6. Remove the top cover rear bezel 2.
✎The top cover rear bezel is included in the Miscellaneous
Plastics Kit, spare part number 383670-001.
Removing the Top Cover Rear Bezel, HP Pavilion zv6000 Models
5–64 Maintenance and Service Guide
Removal and Replacement Procedures
7. Disconnect the fan cable 1 from the system board.
8. Remove the six PM2.0×7.0 screws 2 that secure the thermal
frame to the top cover.
9. Remove the thermal frame 3.
Removing the Thermal Frame
Removal and Replacement Procedures
Maintenance and Service Guide 5–65
10. Remove the PM1.5×3.0 screw 1 that secures the fan shield to
the thermal frame.
11. Remove the fan shield 2.
Removing the Fan Shield
5–66 Maintenance and Service Guide
Removal and Replacement Procedures
12. Remove the three PM1.5×3.0 screws 1 that secure the fan
to the thermal frame.
13. Remove the fan 2.
Removing the Fan
Reverse the above procedure to install the thermal frame.
Removal and Replacement Procedures
Maintenance and Service Guide 5–67
5.22 System Board
✎When replacing the system board, ensure that the following
components are removed from the defective system board and
installed on the replacement system board:
■Memory modules (Section 5.6 and Section 5.13)
■Mini PCI communications card (Section 5.12)
■Processor (Section 5.20)
■RTC battery (Section 5.22)
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
a. Hard drive (Section 5.4)
b. Optical drive (Section 5.7)
c. Keyboard cover (Section 5.8)
d. Bluetooth board (Section 5.10)
e. Keyboard (Section 5.11)
f. Display assembly (Section 5.14)
g. Base enclosure (Section 5.15)
h. Speaker (Section 5.17)
i. Thermal module (Section 5.19)
j. Thermal frame (Section 5.21)
System Board Spare Part Number Information
For use with full-featured models 396870-001
For use with defeatured models 396869-001
5–68 Maintenance and Service Guide
Removal and Replacement Procedures
2. Release the system board ZIF connector to which the
TouchPad cable is connected and disconnect the TouchPad
cable from the system board.
Removal and Replacement Procedures
Maintenance and Service Guide 5–69
3. Turn the notebook upside down with the front toward you.
4. Position the top cover with the front toward you.
5. Remove the four PM2.0×7.0 screws 1 that secure the system
board to the top cover.
6. Remove the two SM1.5×8.0 shoulder screws 2 on each side
of the expansion port 2 connector that secure the system
board to the top cover.
✎Step 7 applies only to Compaq Presario R4000 models.
7. Disconnect the LED cable 3 from the system board.
Removing the System Board Screws
5–70 Maintenance and Service Guide
Removal and Replacement Procedures
8. Lift the left side of the system board 1 until it rests at an
angle.
9. Slide the system board 2 to the left and remove it.
Removing the System Board
Removal and Replacement Procedures
Maintenance and Service Guide 5–71
10. If necessary, disconnect both ends of the RJ-11 modem
cable 1 from the system board and remove the cable 2.
✎The RJ-11 modem cable is included in the Miscellaneous
Cable Kit, spare part number 383671-001.
Removing the RJ-11 Modem Cable
5–72 Maintenance and Service Guide
Removal and Replacement Procedures
11. Turn the system board upside down with the rear panel
toward you.
12. Insert a flat blade tool into the notch on the RTC battery
socket 1 and remove the RTC battery 2.
✎The RTC battery is included in the Miscellaneous Plastics Kit,
spare part number 383670-001.
Removing the RTC Battery
Reverse the above procedure to install the RJ-11 modem cable,
RTC battery, and system board.
Maintenance and Service Guide 6–1
6
Specifications
This chapter provides physical and performance specifications.
Table 6-1
Notebook
Dimensions Metric U.S.
HP Pavilion zv6000
Height
Width
Depth
Compaq Presario R4000
Height
Width
Depth
5.26 cm
36.20 cm
29.45 cm
5.26 cm
36.20 cm
28.40 cm
2.07 in
14.25 in
11.60 in
2.07 in
14.25 in
11.18 in
Weight
With 15.4-inch display, optical drive
and 12-cell battery pack
With 15.0-inch display, optical drive
and 12-cell battery pack
With 15.4-inch display, optical drive
and 8-cell battery pack
With 15.0-inch display, optical drive
and 8-cell battery pack
3.86 kg
3.77 kg
3.72 kg
3.63 kg
8.5 lbs
8.3 lbs
8.2 lbs
8.0 lbs
6–2 Maintenance and Service Guide
Specifications
Input Power
Operating voltage
Operating current
18.5 V dc
4.9 A or 6.5 A
Temperature
Operating
Nonoperating
10°C to 35°C
-20°C to 60°C
50°F to 95°F
-4°F to 140°F
Relative humidity (noncondensing)
Operating
Nonoperating
10% to 90%
5% to 95%
10% to 90%
5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Shock
Operating
Nonoperating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Random Vibration
Operating
Nonoperating
0.75 g zero-to-peak, 10 Hz to 500 Hz,
0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz,
0.5 oct/min sweep rate
✎Applicable product safety standards specify thermal limits for plastic
surfaces. The notebook operates well within this range of temperatures.
Table 6-1
Notebook
(Continued)
Specifications
Maintenance and Service Guide 6–3
Table 6-2
15.4-inch, WXGA, TFT Display
Dimensions
Height
Width
Diagonal
20.7 cm
33.1 cm
39.1 cm
8.1 in
13.0 in
15.4 in
Number of colors Up to 16.8 million
Contrast ratio 200:1
Brightness 180 nits typical
Pixel resolution
Pitch
Format
Configuration
0.259 × 0.259 mm
1280 × 800
RGB vertical stripe
Backlight Edge lit
Character display 80 × 25
Total power consumption 4.0 W
Viewing angle ±65° horizontal, ±50° vertical typical
6–4 Maintenance and Service Guide
Specifications
Table 6-3
15.0-inch, XGA, TFT Display
Dimensions
Height
Width
Diagonal
22.9 cm
30.0 cm
38.1 cm
9.0 in
11.8 in
15.0 in
Number of colors Up to 16.8 million
Contrast ratio 250:1
Brightness 150 nits typical
Pixel resolution
Pitch
Format
Configuration
0.264 × 0.264 mm
1024 × 768
RGB vertical stripe
Backlight Edge lit
Character display 80 × 25
Total power consumption 5.5 W
Viewing angle ±35° horizontal, +15/-35° vertical typical
Specifications
Maintenance and Service Guide 6–5
Table 6-4
Hard Drives
100-GB* 80-GB* 60-GB* 40-GB*
Dimensions
Height
Width
Weight
9.5 mm
70 mm
99 g
9.5 mm
70 mm
99 g
9.5 mm
70 mm
102 g
9.5 mm
70 mm
99 g
Interface type ATA - 5 ATA - 5 ATA - 5 ATA - 5
Transfer rate
Synchronous
(maximum)
Security
100 MB/sec
ATA security
100 MB/sec
ATA security
100 MB/sec
ATA s e c u r i t y
100 MB/sec
ATA security
Seek times (typical read, including setting)
Single track
Average
Maximum
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
Logical blocks†156,301,488 117,210,240 78,140,160
Disc rotational
speed
4200 RPM 5400 rpm
and
4200 rpm
5400 rpm
and
4200 rpm
4200 rpm
Operating
temperature
5°C to 55°C (41°F to 131°F)
✎ Certain restrictions and exclusions apply. Consult Customer Care
for details.
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual
accessible capacity is less.
†Actual drive specifications may differ slightly.
6–6 Maintenance and Service Guide
Specifications
Table 6-5
DVD/CD-RW Combo Drive
Applicable disc Read:
DVD-R, DVD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18), CD-ROM
(Mode 1 and 2) CD Digital Audio,
CD-XA ready (Mode 2, Form 1 and
2), CD-I ready (Mode 2, Form 1 and
2), CD-R, CD-RW, Photo CD (single
and multisession), and CD-Bridge
Write:
CD-R and CD-RW
Center hole
diameter
1.5 cm (0.59 in)
Disc diameter
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Specifications
Maintenance and Service Guide 6–7
Access time CD media DVD media
Random
Full stroke
< 110 ms
< 210 ms
< 130 ms
< 225 ms
Audio output
level
Line-out, 0.7 V rms
Cache buffer 2 MB
Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA
mode 2
3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
16.6 MB/s
Startup time < 15 seconds
Stop time < 6 seconds
Table 6-5
DVD/CD-RW Combo Drive
6–8 Maintenance and Service Guide
Specifications
Table 6-6
DVD±RW and CD-RW Combo Drive
Applicable disc Read:
DVD-R, DVD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18)
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R
CD-RW
Photo CD (single and multisession)
CD-Bridge
Write:
CD-R and
CD-RW
DVD-R and
DVD-RW
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Specifications
Maintenance and Service Guide 6–9
Access time CD DVD
Random
Full stroke
< 175 ms
< 285 ms
< 230 ms
< 335 ms
Audio output level Audio-out, 0.7 Vrms
Cache buffer 2 MB
Data transfer rate
CD-R (16X)
CD-RW (8X)
CD-ROM (24X)
DVD (8X)
DVD-R (4X)
DVD-RW (2X)
Multiword DMA
mode 2
2,400 KB/s (150 KB/s at 1X CD rate)
1,200 KB/s (150 KB/s at 1X CD rate)
3,600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1,352 KB/s at 1X DVD rate)
5,400 KB/s (1,352 KB/s at 1X DVD rate)
2,700 KB/s (1,352 KB/s at 1X DVD rate)
16.6 MB/s
Startup time < 15 seconds
Stop time < 6 seconds
Table 6-6
DVD±RW and CD-RW Combo Drive
(Continued)
6–10 Maintenance and Service Guide
Specifications
Table 6-7
System DMA
Hardware DMA System Function
DMA0 Not applicable
DMA1 Not applicable
DMA2 Not applicable
DMA3 Not applicable
DMA4 Direct memory access controller
DMA5 Available for PC Card
DMA6 Not assigned
DMA7 Not assigned
Specifications
Maintenance and Service Guide 6–11
Table 6-8
System Interrupts
Hardware IRQ System Function
IRQ0 System timer
IRQ1 Quick Launch buttons
IRQ2 Cascaded
IRQ3 USB2 Enhanced Host Controller—24CD
IRQ4 COM1
IRQ5* Conexant AC—Link Audio
SMBus Controller—24C3
Data Fax Modem with SmartCP
IRQ6 Diskette drive
IRQ7* Parallel port
IRQ8 System CMOS/real-time clock
IRQ9* Microsoft ACPI-compliant system
IRQ10* USB UHCI controller—24C2
GM/GME Graphic Controller
Realtek RTL8139 Family PCI fast Ethernet Controller
IRQ11 USB EHCI controller—24CD
USB UHCI controller—24C4
USB UHCI controller—24C7
Pro/Wireless 2200BG
TI OHCI 1394 host controller
TI PCI1410 CardBus controller
*Default configuration
✎PC Card may assert IRQ3, IRQ4, IRQ5, IRQ7, or IRQ20.
6–12 Maintenance and Service Guide
Specifications
Hardware IRQ System Function
IRQ12 Synaptics PS/2 port pointing device
IRQ13 Numeric data processor
IRQ14 Primary IDE channel
IRQ15 Secondary IDE channel
IRQ17 Conexant AC -Link Audio
IRQ17 Soft V90 Data Fax Modem with SmartCP
IRQ17 ATi Mobility Radeon Xpress 200 Series
IRQ19 Standard Enhanced PCI to USB Host Controller
IRQ19 Standard OpenHCD USB Host Controller
IRQ19 Standard OpenHCD USB Host Controller
IRQ20 TI 6411 PCIxx21/x515 Cardbus Controller
IRQ20 TI OHCI Compliant IEEE 1394 Host Controller
IRQ21 TI Integrated PCIxx21 FlashMedia Controller
IRQ21 Broadcom 802.11b/g WLAN
IRQ21 Microsoft ACPI-compliant system
IRQ22 Realtek RTL8100CL Family PCI fast Ethernet
Controller
IRQ23 SDA Standard Compliant SD Host Controller
*Default configuration
✎PC Card may assert IRQ3, IRQ4, IRQ5, IRQ7, or IRQ20.
Table 6-8
System Interrupts
(Continued)
Specifications
Maintenance and Service Guide 6–13
Table 6-9
System I/O Addresses
I/O Address (hex) System Function (shipping configuration)
0x00000000-0x00000CF7 PCI bus
0x00000000-0x00000CF7 Direct memory access controller
0x00000020-0x00000021 Programmable interrupt controller
0x0000002E-0x0000002F System board resources
0x00000040-0x00000043 System timer
0x00000060-0x00000060 Quick Launch Buttons
0x00000061-0x00000061 System speaker
0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded
Controller
0x00000064-0x00000064 Quick Launch Buttons
0x00000066-0x00000066 Microsoft ACPI-Compliant Embedded
Controller
0x00000070-0x00000071 System CMOS/real time clock
0x00000072-0x00000073 System board resources
0x00000080-0x0000008F Direct memory access controller
0x00000092-0x00000092 System board resources
0x000000A0-0x000000A1 Programmable interrupt controller
0x000000B0-0x000000B1 System board resources
0x000000C0-0x000000DF Direct memory access controller
0x000000F0-0x000000FE Numeric data processor
0x00000170-0x00000177 Secondary IDE Channel
6–14 Maintenance and Service Guide
Specifications
I/O Address (hex) System Function (shipping configuration)
0x000001F0-0x000001F7 Primary IDE Channel
0x00000220-0x0000022F System board resources
0x00000274-0x00000277 ISAPNP Read Data Port
0x00000279-0x00000279 ISAPNP Read Data Port
0x00000280-0x00000293 System board resources
0x00000376-0x00000376 Secondary IDE Channel
0x000003B0-0x000003BB PCI standard PCI-to-PCI bridge
0x000003B0-0x000003BB ATI MOBILITY RADEON Xpress 200 Series
0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge
0x000003C0-0x000003DF ATI MOBILITY RADEON Xpress 200 Series
0x000003F6-0x000003F6 Primary IDE Channel
0x0000040B-0x0000040B System board resources
0x000004D0-0x000004D1 System board resources
0x000004D6-0x000004D6 System board resources
0x00000530-0x00000537 System board resources
0x00000870-0x0000087F System board resources
0x00000A79-0x00000A79 ISAPNP Read Data Port
0x00000C00-0x00000C01 System board resources
0x00000C14-0x00000C14 System board resources
0x00000C50-0x00000C52 System board resources
0x00000C6C-0x00000C6C System board resources
Table 6-9
System I/O Addresses
(Continued)
Specifications
Maintenance and Service Guide 6–15
I/O Address (hex) System Function (shipping configuration)
0x00000C6F-0x00000C6F System board resources
0x00000CD4-0x00000CD5 System board resources
0x00000CD6-0x00000CD7 System board resources
0x00000CD8-0x00000CDF System board resources
0x00000D00-0x0000FFFF PCI bus
0x00000F40-0x00000F47 System board resources
0x00001080-0x00001080 System board resources
0x00008000-0x0000805F System board resources
0x00008100-0x000081FF System board resources
0x00008400-0x0000840F ATI SM B u s
0x00008410-0x0000841F Standard Dual Channel PCI IDE Controller
0x00009000-0x00009FFF PCI standard PCI-to-PCI bridge
0x00009000-0x00009FFF ATI MOBILITY RADEON Xpress 200 Series
0x0000A000-0x0000A0FF Realtek RTL8139/810x Family Fast Ethernet
NIC
0x0000F000-0x0000FFFF PCI standard PCI-to-PCI bridge
0x0000FD00-0x0000FDFF Texas Instruments PCIxx21/x515 Cardbus
Controller
0x0000FE00-0x0000FEFF Texas Instruments PCIxx21/x515 Cardbus
Controller
Table 6-9
System I/O Addresses
(Continued)
6–16 Maintenance and Service Guide
Specifications
Table 6-10
System Memory Map
Memory Map Address (hex) System Function (shipping configuration)
0xD4100000-0xD41FFFFF PCI standard PCI-to-PCI bridge
0xD4100000-0xD41FFFFF ATI MOBILITY RADEON Xpress 200 Series
0xD8000000-0xDBFFFFFF PCI standard PCI-to-PCI bridge
0xD8000000-0xDBFFFFFF ATI MOBILITY RADEON Xpress 200 Series
0xFAC00000-0xFEBFFFFF PCI standard PCI-to-PCI bridge
0xF6C00000-0xFABFFFFF PCI standard PCI-to-PCI bridge
0xD4000000-0xD4000FFF Standard OpenHCD USB Host Controller
0xD4001000-0xD4001FFF Standard OpenHCD USB Host Controller
0xD4002000-0xD4002FFF Standard Enhanced PCI to USB Host
Controller
0xD4003000-0xD40033FF ATI SMBus
0xFFF80000-0xFFFFFFFF System board
0xE0000000-0xE03FFFFF System board
0xE0000000-0xE03FFFFF System board resources
0x0000-0x0FFF System board
Specifications
Maintenance and Service Guide 6–17
Memory Map Address (hex) System Function (shipping configuration)
0xD4208000-0xD42087FF Texas Instruments OHCI Compliant IEEE
1394 Host Controller
0xD4200000-0xD4203FFF Texas Instruments OHCI Compliant IEEE
1394 Host Controller
0xD4204000-0xD4205FFF Broadcom 802.11b/g WLAN
0xFFEFF000-0xFFEFFFFF Texas Instruments PCIxx21/x515 Cardbus
Controller
0xFFEFE000-0xFFEFEFFF Texas Instruments PCIxx21/x515 Cardbus
Controller
0xF2C00000-0xF6BFFFFF Texas Instruments PCIxx21/x515 Cardbus
Controller
0xD4206000-0xD4207FFF Texas Instruments PCIxx21 Integrated
FlashMedia Controller
0xD4209000-0xD42090FF SDA Standard Compliant SD Host Controller
0xD4208C00-0xD4208CFF SDA Standard Compliant SD Host Controller
0xD4208800-0xD42088FF SDA Standard Compliant SD Host Controller
Table 6-10
System Memory Map
(Continued)
6–18 Maintenance and Service Guide
Specifications
Memory Map Address (hex) System Function (shipping configuration)
0xD4209400-0xD42094FF Realtek RTL8139/810x Family Fast Ethernet
NIC
0xD4003400-0xD40034FF Conexant AC-Link Audio
0xD4003800-0xD40038FF SoftV90 Data Fax Modem with SmartCP
0xFEC00000-0xFEC00FFF System board resources
0xFEE00000-0xFEE00FFF System board resources
0xA0000-0xBFFFF PCI bus
0xA0000-0xBFFFF PCI standard PCI-to-PCI bridge
0xA0000-0xBFFFF ATI MOBILITY RADEON Xpress 200 Series
0xD6000-0xD7FFF PCI bus
0xDC000-0xDDFFF PCI bus
0xDD000-0xDDFFF Texas Instruments PCIxx21/x515 Cardbus
Controller
0xE0000-0xFFFFF System board
0x40000000-0xFFFFFFFF PCI bus
Table 6-10
System Memory Map
(Continued)
Maintenance and Service Guide A–1
A
Connector Pin Assignments
Table A-1
Audio-Out (Headphone)
Pin Signal Pin Signal
1Audio out, left channel 3Ground
2Audio out, right channel
A–2 Maintenance and Service Guide
Connector Pin Assignments
Table A-2
Audio-In (Microphone)
Pin Signal Pin Signal
1Audio in, left channel 3Ground
2Audio in, right channel
Table A-3
Universal Serial Bus
Pin Signal Pin Signal
1+5 VDC 3Data +
2Data – 4Ground
Connector Pin Assignments
Maintenance and Service Guide A–3
Table A-4
External Monitor
Pin Signal Pin Signal
1Red analog 9+5 VDC
2Green analog 10 Ground
3Blue analog 11 Monitor detect
4Not connected 12 DDC 2B data
5Ground 13 Horizontal sync
6Ground 14 Vertical sync
7Ground 15 DDC 2B clock
8Ground
A–4 Maintenance and Service Guide
Connector Pin Assignments
Table A-5
RJ-45 (Network)
Pin Signal Pin Signal
1Transmit + 5Unused
2Transmit – 6Receive –
3Receive + 7Unused
4Unused 8Unused
Connector Pin Assignments
Maintenance and Service Guide A–5
Table A-6
RJ-11 (Modem)
Pin Signal Pin Signal
1Unused 4Unused
2Tip 5Unused
3Ring 6Unused
A–6 Maintenance and Service Guide
Connector Pin Assignments
Table A-7
S-Video-Out
Pin Signal Pin Signal
1C (chrominance) 5Composite video
2Ground 6Not connected
3Y (luminance) 7Ground
4Ground
Maintenance and Service Guide B–1
B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the notebook permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set included with the notebook meets the
requirements for use in the country where the equipment
is purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the notebook is used.
B–2 Maintenance and Service Guide
Power Cord Set Requirements
General Requirements
The requirements listed below are applicable to all countries.
■The length of the power cord set must be at least 1.5 m
(5.0 ft) and a maximum of 2.0 m (6.5 ft).
■All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the
country where the power cord set will be used.
■The power cord sets must have a minimum current capacity
of 10 amps and a nominal voltage rating of 125 or 250 V AC,
as required by each country’s power system.
■The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of
the notebook.
Power Cord Set Requirements
Maintenance and Service Guide B–3
Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country/Region Accredited Agency Applicable Note Number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
✎NOTES:
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
B–4 Maintenance and Service Guide
Power Cord Set Requirements
Korea EK 4
The Netherlands KE A 1
Norway NEMKO 1
People’s Republic
of China
CCC 5
Sweden SEMKO 1
Switzerland SEV 1
Ta i w a n BSMI 4
United Kingdom BSI 1
United States UL 2
✎NOTES:
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.
3-Conductor Power Cord Set Requirements
(Continued)
Country/Region Accredited Agency Applicable Note Number
Maintenance and Service Guide C–1
C
Screw Listing
This appendix provides specification and reference information
for the screws and screw locks used in the notebook. All screws
listed in this appendix are available in the Screw Kit, spare part
number 383673-001.
C–2 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
1 Two screws that secure the hard drive cover to the notebook (screws are
captured on the cover by C clips; documented in Section 5.4)
2 One screw that secures the memory module compartment cover to the
notebook (screw is captured on the cover by a C clip; documented in
Section 5.6)
mm
Screw Listing
Maintenance and Service Guide C–3
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
1 Two screws that secure the hard drive to the notebook (documented in
Section 5.4)
2 One screw that secures the optical drive to the notebook (documented in
Section 5.7)
mm
C–4 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the display assembly to the notebook on HP Pavilion
zv6000 models (documented in Section 5.14)
mm
Screw Listing
Maintenance and Service Guide C–5
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the display assembly to the notebook on HP Pavilion
zv6000 models (documented in Section 5.14)
mm
C–6 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the display assembly to the notebook on Compaq Presario
R4000 models (documented in Section 5.14)
mm
Screw Listing
Maintenance and Service Guide C–7
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
1 Two screws that secure the display assembly to the notebook on
Compaq Presario R4000 models (documented in Section 5.14)
2 Five screws that secure the base enclosure to the notebook on
Compaq Presario R4000 models (documented in Section 5.15)
mm
C–8 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the base enclosure to the notebook on HP Pavilion zv6000
models (documented in Section 5.15)
mm
Screw Listing
Maintenance and Service Guide C–9
Phillips PM2.0×7.0 Screw Location
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
One screw that secures the thermal frame to the top cover (documented in
Section 5.21)
mm
C–10 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
6 screws that secure the thermal frame to the top cover (documented in
Section 5.21)
mm
Screw Listing
Maintenance and Service Guide C–11
Phillips PM2.0×7.0 Screw Locations
Table C-1
Phillips PM2.0×7.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 40 7.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the system board to the top cover (documented in
Section 5.22)
mm
C–12 Maintenance and Service Guide
Screw Listing
Phillips PM3.0×4.5 Screw Locations
Table C-2
Phillips PM3.0×4.5 Screw
Color Qty. Length Thread
Head
Width
Black 44.5 mm 3.0 mm 4.0 mm
Where used:
4 screws that secure the hard drive frame to the hard drive (documented in
Section 5.4)
mm
Screw Listing
Maintenance and Service Guide C–13
Phillips PM2.0×15.0 Screw Locations
Table C-3
Phillips PM2.0×15.0 Screw
Color Qty. Length Thread
Head
Width
Black 27 15.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the keyboard cover to the notebook (documented in
Section 5.8)
mm
C–14 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×15.0 Screw Locations
Table C-3
Phillips PM2.0×15.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 27 15.0 mm 2.0 mm 4.5 mm
Where used:
13 screws that secure the base enclosure to the top cover on HP Pavilion
zv6000 models (documented in Section 5.15)
mm
Screw Listing
Maintenance and Service Guide C–15
Phillips PM2.0×15.0 Screw Locations
Table C-3
Phillips PM2.0×15.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 27 15.0 mm 2.0 mm 4.5 mm
Where used:
10 screws that secure the base enclosure to the top cover on Compaq Presario
R4000 models (documented in Section 5.15)
mm
C–16 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×4.0 Screw Locations
Table C-4
Phillips PM2.0×4.0 Screw
Color Qty. Length Thread
Head
Width
Black 84.0 mm 2.0 mm 4.5 mm
Where used:
2 screws that secure the volume board to the keyboard cover on
Compaq Presario R4000 models (documented in Section 5.9)
mm
Screw Listing
Maintenance and Service Guide C–17
Phillips PM2.0×4.0 Screw Locations
Table C-4
Phillips PM2.0×4.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 84.0 mm 2.0 mm 4.5 mm
Where used:
4 screws that secure the keyboard to the notebook (documented in
Section 5.11)
mm
C–18 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×4.0 Screw Locations
Table C-4
Phillips PM2.0×4.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Black 84.0 mm 2.0 mm 4.5 mm
Where used:
2 screws that secure the front board to the top cover on HP Pavilion zv6000
models (documented in Section 5.18)
mm
Screw Listing
Maintenance and Service Guide C–19
Phillips PM1.5×3.0 Screw Locations
Table C-5
Phillips PM1.5×3.0 Screw
Color Qty. Length Thread
Head
Width
Silver 63.0 mm 1.5 mm 4.0 mm
Where used:
2 screws that secure the Bluetooth board to the notebook (documented in
Section 5.10)
mm
C–20 Maintenance and Service Guide
Screw Listing
Phillips PM1.5×3.0 Screw Locations
Table C-5
Phillips PM1.5×3.0 Screw
(Continued)
Color Qty. Length Thread
Head
Width
Silver 63.0 mm 1.5 mm 4.0 mm
Where used:
1 One screw that secures the fan cover to the thermal frame (documented in
Section 5.16)
2 Three screws that secure the fan to the thermal frame (documented in
Section 5.16)
mm
Screw Listing
Maintenance and Service Guide C–21
Phillips PM2.0×4.0 Coarse Thread Screw Locations
Table C-6
Phillips PM2.0×4.0 Coarse Thread Screw
Color Qty. Length Thread
Head
Width
Black 34.0 mm 2.0 mm 4.0 mm
Where used:
3 screws that secure the fan assembly to the base enclosure (documented in
Section 5.16)
mm
C–22 Maintenance and Service Guide
Screw Listing
Phillips PM2.0×11.0 Spring-Loaded Shoulder Screw Locations
Table C-7
Phillips PM2.0×11.0 Spring-Loaded Shoulder Screw
Color Qty. Length Thread
Head
Width
Silver 411.0 mm 2.0 mm 8.0 mm
Where used:
4 screws that secure the thermal module to the notebook (documented in
Section 5.21)
mm
Screw Listing
Maintenance and Service Guide C–23
Phillips PM2.0×3.0 Screw Locations
Table C-8
Phillips PM2.0×3.0 Screw
Color Qty. Length Thread
Head
Width
Silver 23.0 mm 2.0 mm 5.0 mm
2 screws that secure the top cover rear bezel to the top cover (documented in
Section 5.21)
mm
C–24 Maintenance and Service Guide
Screw Listing
Phillips PM1.5×8.0 Screw Locations
Table C-9
Phillips PM1.5×8.0 Screw
Color Qty. Length Thread
Head
Width
Silver 28.0 mm 1.5 mm 2.0 mm
2 screws that secure the system board to the top cover (documented in
Section 5.22)
mm
Maintenance and Service Guide Index–1
Index
1394 port 1–10
A
all-in-one media cable, spare
part number 3–17, 3–19
arrow keys 1–15
audio troubleshooting 2–23
audio Y-cable, spare part
number 3–17
audio-in jack
location 1–10
pin assignments A–2
audio-out jack
location 1–10
pin assignments A–1
B
base enclosure
removal 5–40
spare part numbers 3–13,
3–22, 5–40
battery bay 1–22
battery light 1–7, 1–8
battery pack
removal 5–6
spare part numbers 3–13,
3–24, 5–5
battery release latch 1–23
Bluetooth board
removal 5–24
spare part number 3–7,
3–25, 5–24
bottom components
1–18
,
1–22
C
Cable Kit, spare part number
3–17, 3–21
cables, service considerations
4–2
caps lock key 1–15
caps lock light 1–16, 1–18
components
bottom 1–18, 1–22
front 1–6
keyboard 1–14
left-side 1–12
rear 1–9
right-side 1–10
top 1–16
TouchPad 1–20, 1–21
Computer Setup
Advanced Menu 2–5
File Menu 2–4
overview 2–1
Security Menu 2–4
Tools Menu 2–5
Index–2 Maintenance and Service Guide
Index
Computer Setup defaults 2–3
connector pin assignments
audio-in A–2
audio-out A–1
external monitor A–3
headphone jack A–1
microphone jack A–2
RJ-11 A–5
RJ-45 A–4
S-Video-out A–6
Universal Serial Bus (USB)
A–2
connectors, service
considerations 4–2
D
design overview 1–24
Digital Media Slot 1–13
Digital Media Slot light 1–16
disassembly sequence chart
5–3
diskette drive
OS loading problems 2–21
precautions 4–3
display assembly
removal 5–33
spare part numbers 3–3,
3–22, 3–23, 5–33
display inverter, spare part
number 3–3, 3–21, 5–33
display latch kit, spare part
number 3–3, 3–22, 5–33
display release button 1–8
display release latch 1–7
display switch 1–17, 1–19
docking device,
troubleshooting 2–16
drives, preventing damage 4–3
DVD/CD-RW Combo Drive
OS loading problems 2–22
precautions 4–3
spare part number 3–11,
3–15, 3–24, 5–14
specifications 6–6
DVD±RW and CD-RW
Combo Drive
OS loading problems 2–22
precautions 4–3
spare part number 3–11,
3–15, 3–24, 3–25, 5–14
spare part numbers 3–25,
3–26
specifications 6–8
DVD-ROM drive
OS loading problems 2–22
precautions 4–3
E
electrostatic discharge
4–4
,
4–8
expansion port 2 1–11
ExpressCard slot 1–12
ExpressCard slot space saver,
illustrated 3–16
external monitor port
location 1–9
pin assignments A–3
F
fan assembly
removal 5–49
spare part number 3–11,
3–22, 5–49
Index
Maintenance and Service Guide Index–3
features 1–1
feet
illustrated 3–16
locations 5–11
flowcharts, troubleshooting
no audio 2–23, 2–24
no network/modem
connection 2–28
no OS loading 2–17
no OS loading from
diskette drive 2–21
no OS loading from hard
drive 2–18, 2–19, 2–20
no OS loading from optical
drive 2–22
no power 2–10, 2–12, 2–13
no video 2–14, 2–15
nonfunctioning device
2–25
nonfunctioning docking
device 2–16
nonfunctioning keyboard
2–26
nonfunctioning pointing
device 2–27
fn key 1–15
front board
removal 5–53
spare part numbers 3–7,
3–21, 3–24, 5–53
front components 1–6
function keys 1–15
G
grounding equipment and
methods 4–7
H
hard drive
OS loading problems 2–18
precautions 4–3
removal 5–7
spare part numbers 3–13,
3–15, 3–24, 5–7
specifications 6–5
hard drive bay 1–23
hard drive cover
illustrated 3–16
removal 5–8
hard drive frame, removal
5–10
hard drive light 1–6, 1–8
headphone jack
location 1–10
pin assignments A–1
headset, spare part number
3–18, 3–19
I
I/O address specifications
6–13
infrared port 1–7
interrupt specifications 6–11
K
keyboard
removal 5–25
spare part numbers 3–5,
3–19, 3–20, 3–21, 5–25
troubleshooting 2–26
keyboard components 1–14
keyboard cover
removal 5–16
spare part numbers 3–5,
3–22, 5–16
keypad keys 1–15
Index–4 Maintenance and Service Guide
Index
L
Label Kit, spare part number
3–17, 3–21
left-side components 1–12
M
mass storage devices, spare
part numbers 3–14
memory module
removal 5–11, 5–31
spare part numbers 3–11,
3–23, 5–11, 5–31
memory module compartment
cover
illustrated 3–16
location 1–23
removal 5–12
Memory Reader 1–13
Memory Reader light 1–18
microphone jack
location 1–10
pin assignments A–2
Mini PCI communications
card
removal 5–29
spare part numbers 3–11,
3–19, 5–29
Miscellaneous Plastics Kit
components 3–16
spare part number 3–7,
3–16, 3–21
modem jack
location 1–9
pin assignments A–5
modem, troubleshooting 2–28
mute light 1–7
N
network jack
location 1–11
pin assignments A–4
network, troubleshooting 2–28
nonfunctioning device,
troubleshooting 2–16, 2–25
notebook feet
illustrated 3–16
locations 5–11
notebook specifications 6–1
num lock key 1–15
num lock light 1–17, 1–19
O
optical drive 1–23
location 1–13
OS loading problems 2–22
precautions 4–3
removal 5–14
spare part numbers 3–11,
3–15, 5–14
specifications 6–6
P
packing precautions 4–5
PC Card eject button 1–13
PC Card slot 1–13
PC Card slot space saver,
illustrated 3–16
plastic parts 4–2
pointing device,
troubleshooting 2–27
power connector 1–9
Index
Maintenance and Service Guide Index–5
power cord
set requirements B–2
spare part numbers 3–17,
3–19
power management features
1–5
power supply, spare part
numbers 3–17, 3–25
power, troubleshooting 2–10
power/standby button 1–17,
1–19
power/standby light 1–6, 1–8
precautions
DVD/CD-RW Combo
Drive 4–3
DVD±RW and CD-RW
Combo Drive 4–3
DVD-ROM drive 4–3
hard drive 4–3
optical drive 4–3
processor
removal 5–59
spare part numbers 3–9,
3–25, 5–59
Q
Quick Launch buttons 1–17
R
rear components 1–9
remote control, spare part
number 3–17, 3–19
removal/replacement
preliminaries 4–1
procedures 5–1
right-side components 1–10
RJ-11 jack
location 1–9
pin assignments A–5
RJ-11 modem cable, removal
5–71
RJ-45 jack
location 1–11
pin assignments A–4
RTC battery
illustrated 3–16
removal 5–72
Rubber Pad Kit, spare part
number 3–17, 3–19, 3–21
S
Screw Kit
contents C–1
spare part number 3–18,
3–21
screw listing C–1
security cable slot 1–13
serial number 3–1, 5–2
service considerations 4–2
speakers
location 1–7, 1–8
removal 5–51
spare part numbers 3–11,
3–22, 5–51
specifications
DVD/CD-RW Combo
Drive 6–6
DVD±RW and CD-RW
Combo Drive 6–8
hard drive 6–5
I/O addresses 6–13
interrupts 6–11
Index–6 Maintenance and Service Guide
Index
notebook 6–1
optical drive 6–6
system DMA 6–10
static shielding materials 4–8
S-Video-out jack
location 1–11
pin assignments A–6
system board
removal 5–67
spare part numbers 3–9,
3–25, 5–67
system DMA 6–10
T
thermal frame
removal 5–61
spare part numbers 3–9,
3–21, 5–61
thermal module
removal 5–56
spare part numbers 3–9,
3–21, 5–56
tools required 4–1
top components 1–16
top cover rear bezel
illustrated 3–16
removal 5–63
top cover, spare part numbers
3–7
TouchPad 1–20, 1–21
TouchPad board, spare part
number 3–7, 3–22
TouchPad buttons 1–20, 1–21
TouchPad components 1–20,
1–21
TouchPad cover, spare part
number 3–7, 3–22
TouchPad horizontal scroll
zone 1–21
TouchPad light 1–20, 1–21
TouchPad on/off button 1–20,
1–21
TouchPad support bracket,
spare part number 3–7, 3–22
TouchPad vertical scroll zone
1–20, 1–21
transporting precautions 4–5
troubleshooting
audio 2–23
Computer Setup 2–2
docking device 2–16
flowcharts 2–7
keyboard 2–26
modem 2–28
network 2–28
nonfunctioning device
2–16, 2–25
OS loading 2–17
overview 2–1
pointing device 2–27
power 2–10
video 2–14
U
Universal Serial Bus (USB)
port
location 1–9, 1–11, 1–12
pin assignments A–2
Index
Maintenance and Service Guide Index–7
USB digital drive, spare part
number 3–18
USB travel mouse, spare part
number 3–18, 3–19
V
vent, locations 1–9, 1–11,
1–16, 1–22
video troubleshooting 2–14
volume board
removal 5–23
spare part number 3–5,
3–22, 5–23
volume buttons 1–7, 1–19
W
Windows applications key
1–15
Windows logo key 1–15
wireless antenna boards, spare
part number 3–3, 3–21, 5–33
wireless button 1–17, 1–19
workstation precautions 4–6

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