Hp Psc 2310 All In One Printer Reference Guide BanzaiPlusLo

PSC 2310 使用手册(英文版) c00101432

HP PSC 2300 series all-in-one - (English) Reference Guide c00186904

2015-01-05

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hp psc 2300 series
all-in-one

reference guide

hp psc 2300 series
all-in-one

© Copyright Hewlett-Packard
Company 2003
All rights are reserved. No part of the
document may be photocopied,
reproduced, or translated to another
language without the prior written
consent of Hewlett-Packard Company.
This product incorporates Adobe’s
PDF technology, which contains an
implementation of LZW licensed
under U.S. Patent 4,558,302.
Adobe and the Acrobat
logo are either registered
trademarks or trademarks
of Adobe Systems
Incorporated in the United
States and/or other
countries.
Portions Copyright © 1989-2003
Palomar Software Inc. The HP PSC
2300 Series includes printer driver
technology licensed from Palomar
Software, Inc. www.palomar.com
Copyright © 1999-2003 Apple
Computer, Inc.
Apple, the Apple logo, Mac, Mac
logo, Macintosh, and Mac OS are
trademarks of Apple Computer, Inc.,
registered in the U.S. and other
countries.

Hewlett-Packard assumes no
responsibility for any errors
that may appear in this
document, nor does it make
expressed or implied warranty
of any kind with regard to this
material, including, but not
limited to, the implied
warranties of merchantability
and fitness for a particular
purpose.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.

Warning! Potential
shock hazard

2

It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
representative first.

Use only a grounded electrical
outlet when connecting the unit to
a power source. If you do not
know whether the outlet is
grounded, check with a qualified
electrician.

3

Observe all warnings and
instructions marked on the
product.

•

4

Unplug this product from wall
outlets before cleaning.

5

Do not install or use this product
near water or when you are wet.

6

Install the product securely on a
stable surface.

7

Install the product in a protected
location where no one can step
on or trip over the line cord, and
where the line cord will not be
damaged.

8

If the product does not operate
normally, see the online
Troubleshooting help.

9

No operator-serviceable parts
inside. Refer servicing to
qualified service personnel.

10

Use in a well-ventilated area.

•

Governmental paper or
documents:
- Passports
- Immigration papers
- Selective service papers
- Identification badges, cards, or
insignias
Governmental stamps:

•

Intel® and Pentium® are registered
trademarks of Intel Corporation.

•

notice

•
•

The information contained in this
document is subject to change without
notice and should not be construed as
a commitment by the Hewlett-Packard
Company.

Always follow basic safety
precautions when using this product to
reduce risk of injury from fire or
electric shock.

Read and understand all
instructions in the setup poster.

First edition: July 2003

Windows®, Windows NT®,
Windows ME®, Windows XP®, and
Windows 2000® are U.S.-registered
trademarks of Microsoft Corporation.

Warning! To prevent
fire or shock hazard, do
not expose this product
to rain or any type of
moisture.

1

Note: Regulatory information can be
found in the “Technical information”
section of this guide.

Publication number: Q3073-90183
Printed in U.S.A., Mexico, Germany,
Singapore, or Malaysia.

safety information

Postage stamps
Food stamps

Checks or drafts drawn on
Governmental agencies
Paper currency, traveler’s checks,
or money orders
Certificates of deposit
Copyrighted works

contents

1

hp psc overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
menu overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
use the hp director software to do more with your hp psc . . . . . . . . . . .

2

load originals and load paper . . . . . . . . . . . . . . . . . . . . . . . . . . 11
load an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
load paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
load 4 by 6 inch (10 by 15 cm) photo paper . . . . . . . . . . . . . . . . . .
load postcards or Hagaki cards . . . . . . . . . . . . . . . . . . . . . . . . . . .
recommended papers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
load other types of paper in the input tray . . . . . . . . . . . . . . . . . . . .
set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
set the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
avoid jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

21
22
23
26
29
33

use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
copy a two-page black-and-white document . . . . . . . . . . . . . . . . . . .
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo . . . . . .
make multiple copies of the same original . . . . . . . . . . . . . . . . . . . .
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page . . . . . .
copy a photo several times on one page . . . . . . . . . . . . . . . . . . . . .
resize an original to fit onto letter paper . . . . . . . . . . . . . . . . . . . . . .
copy a washed-out original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
copy a document that has been faxed several times . . . . . . . . . . . . . .
enhance light areas of your copy . . . . . . . . . . . . . . . . . . . . . . . . . .
make a poster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
prepare a color t-shirt transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

11
12
14
15
16
16
17
18
19
19

use a photo memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
what is a memory card? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
insert a memory card and save the files to your computer . . . . . . . . . .
print photos by using a proof sheet . . . . . . . . . . . . . . . . . . . . . . . . .
set photo print options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
print selected photos directly from a memory card . . . . . . . . . . . . . . .
use the hp photo & imaging gallery . . . . . . . . . . . . . . . . . . . . . . . .

4

2
3
5
6

35
37
38
40
41
44
45
47
47
48
49
50
51

use the scan features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
v

contents

6

print from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
print from a software application . . . . . . . . . . . . . . . . . . . . . . . . . . .55
set print options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
stop a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

7

order supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
order media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

8

maintain your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
clean the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
clean the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
restore factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
set the power save time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
set the prompt delay time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

9

get hp psc support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
get support and other information from the Internet . . . . . . . . . . . . . . . 73
hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
prepare your hp psc for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
hp distribution center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

10 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
duration of limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
returning your hp psc 2300 series for service . . . . . . . . . . . . . . . . . . .80
hewlett-packard limited global warranty statement . . . . . . . . . . . . . . .80

11 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
print specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
print margin specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
copy specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
photo memory card specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .88
scan specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
environmental product stewardship program . . . . . . . . . . . . . . . . . . . .89
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

12 hp instant share setup and use . . . . . . . . . . . . . . . . . . . . . . . . . . 95
use hp instant share in five easy steps (Windows) . . . . . . . . . . . . . . . .95
send a photo or image using your hp psc (Macintosh) . . . . . . . . . . . . .98
why should I register with hp instant share (Windows)? . . . . . . . . . . .100
vi

hp psc 2300 series

contents

13 troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . 101
installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
operational troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

reference guide

vii

contents

viii

hp psc 2300 series

get help

This Reference Guide contains information on using your HP PSC and provides
additional troubleshooting assistance for the installation process. The Reference
Guide also contains information on how to order supplies and accessories,
technical specifications, support, and warranty information.
The table below lists additional sources of information for your HP PSC.

help

description

Setup Poster

The Setup Poster provides instructions for setting up and configuring your
HP PSC. Make sure you use the correct instructions for your operating
system (Windows or Macintosh).

Product Tour

The tour provides a brief introduction to the HP PSC and its capabilities,
so you can start using it immediately. You can take the tour immediately
after installing the HP PSC software, or to take the tour at any time, see
the product specific online help.

HP Photo & Imaging
Help

The HP Photo & Imaging Help provides detailed information on using the
software for your HP PSC.
For Windows users: Go to the HP Director, and click Help.
For Macintosh users: Go to the HP Director, and click Help, then click hp
photo & imaging help.

Troubleshooting help

To access troubleshooting information, go to the HP Director, then click
Help. Open the Troubleshooting book in the HP Photo & Imaging Help,
then follow the links to general troubleshooting as well as links to
Troubleshooting help that is specific to your HP PSC. Troubleshooting is
also available from the Help button that appears on some error messages
and in the Troubleshooting chapter of this Reference Guide.

Internet help and
technical support

If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently-asked questions.

Readme file

After you install your software, you can access the Readme file (if any)
from either the HP PSC 2300 Series CD-ROM or the HP PSC 2300 Series
program folder. A Readme file contains late-breaking information that
does not appear in the Reference Guide or the online help.

Dialog-box help
(Windows only)

For Windows: Use one of the following ways to find information on a
specific feature:
• Right-click on the feature
•

Select the feature and press F1

•

Select the ? in the upper-right corner then click on the feature

ix

x

hp psc 2300 series

hp psc overview
hp psc overview

1

Your HP PSC is ready when you are, as many features and functions of your
HP PSC can be used without turning on your computer. Functions such as
making a copy or printing photos from a photo memory card can be
accomplished quickly and easily.
Tip: You can do more with your HP PSC by using the HP Photo
& Imaging Director (HP Director) software that you installed on
your computer during the initial setup. The HP Director includes
troubleshooting tips, product-specific help, and enhanced copy,
scan, and photo functionality. For more information on the use of
the HP Director, see use the hp director software to do more with
your hp psc on page 6.
This section contains the following topics:
•

features at a glance on page 2

•

front panel overview on page 3

•

menu overview on page 5

•

use the hp director software to do more with your hp psc on page 6

1

hp psc overview

chapter 1

features at a glance
1
10
2

3
11 12

13

4

9

2

8

7

6

5

feature

description

1

Lid

2

Front panel display

3

Front panel

4

Photo memory card slots

5

Print-carriage access door

6

Input tray

7

Paper-length guide

8

Output tray

9

Paper-width guide

10

Glass

11

USB port

12

Power connection

13

Rear cleanout door

hp psc 2300 series

hp psc overview

hp psc overview

front panel overview
1

14

2

13

3

12

4

11

5
6

10

7
8

9

reference guide

button

purpose

1

Front panel display: view menus and messages.

2

Cancel: stop a job, exit a menu, or exit settings.

3

Scan: select the Scan function. When the button is lit, the Scan
function is selected. Use this button to scan documents to your
computer.

4

Photo: select the Photo function. When the button is lit, the Photo
function is selected. Use this button to print photos from a photo
memory card or to save photos to your computer.

5

Proof Sheet: print a proof sheet when a photo memory card has
been inserted in a photo memory card slot. A proof sheet shows
thumbnail views of all the photos on the photo memory card.
You can select photos on the proof sheet, then print those photos
by scanning the proof sheet.

6

Options: navigate to the next menu item in a Copy, Scan, or
Photo menu.

7

Right Arrow: scroll forward through menu settings or options.

8

Keypad: enter numbers, values, or text.

9

Start Black, Start Color: start a black or color Copy, Scan, or
Photo print job.
3

hp psc overview

chapter 1

button

purpose

10

OK: select a menu, setting, or value that appears on front panel
display.

11

Left Arrow: scroll backward through menu settings or options.

12

Copy: select the Copy function. When the button is lit, the Copy
function is selected. Use this button to make copies of your
documents.

13

Setup: access the menu system for reports, settings, and
maintenance.

14

On: turn the HP PSC on or off.
Warning! When the HP PSC is off, a minimal amount of
power is still supplied to the device. Unplug the power cord
to completely disconnect the power supply to the HP PSC.

4

hp psc 2300 series

hp psc overview

hp psc overview

menu overview
The following information provides a quick reference to top-level menus that
appear on the HP PSC front panel display.
Copy
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Photo
Print What?*
Select Photos*
Borderless
Image Size
Paper Size
Paper Type
Number of Copies*
Layout Style
Set New Defaults

Scan
HP Photo & Imaging Gallery
Photo Memory Card
Note: Contents of this menu
vary depending on the
number of potential scan
destinations on your
computer.

Proof Sheet
Print Proof Sheet
Scan Proof Sheet

Setup
Print Report
Maintenance

Note: Print What? appears
only if there is a DPOF file on
the memory card. Select
Photos and Number of
Copies are unavailable if the
DPOF option is chosen from
the Print What? menu.

reference guide

5

hp psc overview

chapter 1

use the hp director software to do more with your hp psc
When you first install the HP PSC software on your computer during setup, the
HP Director is automatically installed on your computer.
You can quickly and easily expand the functionality of your HP PSC. Look for
boxes, like this one, throughout this guide that provide topic-specific tips, and
helpful information for your projects.

open the hp director for Windows users
1

Do one of the following:
– Double-click the HP Director icon on the desktop.
– In the Windows taskbar, click Start, point to Programs or All Programs
(XP), point to HP, then select HP Director.

2

In the Select Device box, click to see a list of installed HP devices.

3

Select the HP PSC 2300 Series.
The HP Director displays only the icons that are appropriate for the
selected device.
Note: The HP Director graphic below might appear differently on your
computer. The HP Director is customized based upon the HP device that is
selected. If your device is not equipped with a particular feature, (such as
fax capability) then the icon for that feature will not display in the
HP Director on your computer.
Tip: If the HP Director on your computer does not contain any
icons, an error might have occurred during the software
installation. To correct this, use the Control Panel in Windows to
completely uninstall the HP Director software, and then reinstall
the HP Director. For more information, see software and
hardware installation troubleshooting on page 101.
4
2

1

3

13

5

6

feature
1

6

7

8

9

10

11

12

purpose
Status: use this feature to display the current status of your
HP PSC.
hp psc 2300 series

hp psc overview

purpose

2

Settings: use this feature to view or change various settings for
your HP PSC, such as print, scan, or copy, or fax.

3

Help: use this feature to access the HP Photo & Imaging Help,
which provides software help, a product tour, troubleshooting
information for your HP PSC, and HP PSC product-specific
help.

4

Select Device: use this feature to select the device you want to
use from the list of installed HP devices.

5

Scan Picture: use this feature to scan an image and display it
in the HP Photo & Imaging Gallery.

6

Scan Document: use this feature to scan text and display it in
the selected text editing software program.

7

Make Copies: use this feature to display the Copy dialog box
where you can select the copy quality, number of copies,
color, size, and then start a copy.

8

HP Gallery: use this feature to display the HP Photo & Imaging
Gallery, where you can view and edit images, print photos in
multiple sizes, make and print a photo album, share images
through e-mail or a website, or make a multimedia CD.

9

Transfer Images: use this feature to transfer images from a
photo memory card.

10

Creative Ideas: use this feature to learn about creative ways to
use your HP PSC.

11

HP Shopping: use this feature to shop for HP products.

12

Software Update: use this feature to check for software
updates for your HP PSC.

13

Click this arrow to display tool tips that explain each of the
HP Director options.

open the hp director for Macintosh users
Use one of the following methods to launch or access the HP Director,
depending on which Macintosh OS you are using.
open the hp director (all-in-one) using Macintosh OS X
If you are using Macintosh OS X, the HP Director is launched automatically
during the HP Photo and Imaging software installation, and causes the
HP Director (All-in-One) icon to be created in the Dock for your device. You
access the device capabilities via the HP Director menu that is associated with
the HP Director (All-in-One) icon.
Tip: If you do not want the HP Director to launch automatically
each time to start your Macintosh, you can change this setting in
the HP Director Preferences menu.

reference guide

7

hp psc overview

feature

chapter 1

hp psc overview

To display the HP Director menu:
!

In the Dock, click the HP Director (All-in-One) icon for your device.
The HP Director menu displays.
Note: If you install more than one HP device, an HP Director icon for each
device is displayed in the Dock. For example, if you have an HP scanner
and an HP PSC installed, two HP Director icons are present in the Dock,
one for each device. However, if you installed two of the same kind of
device (for example, two HP PSC devices) only one HP Director icon is
displayed in the Dock to represent all devices of that kind.

1
2
3
4

5
6
7
8
9

feature purpose

8

1

Unload AiO Images: use this feature to unload images from a
photo memory card.

2

Scan Picture: use this feature to scan an image and display it in
the HP Photo and Imaging Gallery.

3

Scan document: use this feature to scan text and display it in the
selected destination text editing software program.

4

Make Copies: use this feature to make a copy in black and white
or color.

5

HP Gallery: use this feature to display the HP Photo and Imaging
Gallery to view and edit images.

6

More Applications: use this feature to select other applications
on your computer.

7

HP on the Web: use this feature to select an HP website.

8

HP Help: use this feature to select a source for help with your
HP PSC.

9

Settings: use this feature to select device settings.

hp psc 2300 series

hp psc overview

open the hp photo and imaging director using Macintosh OS 9

!

Double-click the HP Photo and Imaging Director alias on the desktop.

!

Double-click HP Photo and Imaging Director in the Applications:HewlettPackard:HP Photo and Imaging Software:HP Photo and Imaging Director
folder.

The HP Photo and Imaging Director displays only the icons that pertain to the
selected device. For more information, see the onscreen hp photo and imaging
help that came with your software.
The following figure shows some of the features available through the HP Photo
and Imaging Director for Macintosh OS 9. Consult the legend for a brief
explanation of specific features.
Note: The HP Photo and Imaging Director graphic below might appear
differently on your computer. The HP Photo and Imaging Director is
customized based upon the HP device that is selected. If your device is not
equipped with a particular feature (such as fax capability), then the icon for
that feature will not display in the HP Photo and Imaging Director on your
computer. Some HP devices might show additional buttons than shown
below.

1

reference guide

2

3

4

5

6

7

feature

purpose

1

Unload AiO Images: use this feature to unload images from a
photo memory card.

2

Scan Picture: use this feature to scan an image and display it in
the HP Photo and Imaging Gallery.

3

Select Device: use this pull-down list to select the HP device you
want to use.

4

Scan document: use this feature to scan text and display it in the
selected destination text editing software program.

5

Make Copies: use this feature to make a copy in black and
white or color.

9

hp psc overview

In Macintosh OS 9, the HP Photo and Imaging Director (HP Director) is
launched automatically during the HP Photo and Imaging software installation,
and the HP Photo and Imaging Director appears as an alias on the desktop. Use
one of the following methods to launch the HP Photo and Imaging Director.

hp psc overview

chapter 1

10

feature

purpose

6

HP Gallery: use this feature to display the HP Photo and
Imaging Gallery to view and edit images.

7

Settings: use this pull-down list to provide access to device
settings.

hp psc 2300 series

load originals and load paper

2

You can load many different types and sizes of paper in your HP PSC, including
photo paper, transparencies, continuous banner paper, and envelopes. You
can also change settings for paper types and paper sizes to get the highest
quality copies from your HP PSC.
•

load an original on page 11

•

load paper on page 12

•

load envelopes on page 14

•

load 4 by 6 inch (10 by 15 cm) photo paper on page 15

•

load postcards or Hagaki cards on page 16

•

recommended papers on page 16

•

load other types of paper in the input tray on page 17

•

set the paper type on page 18

•

set the paper size on page 19

•

avoid jams on page 19

load originals & paper

This section contains the following topics:

load an original
The following procedure describes how to load paper on the glass.
1

Load your original face down on the right front corner of the glass.
Tip: Refer to the diagram on the right front corner of your HP PSC
for further assistance on loading an original.

Top edge of
original

11

chapter 2

2

Press Copy or Scan on the front panel to select the option you want to
perform.

3

Press Start Black or Start Color on the front panel to start the job.
Note: Many of the Reduce/Enlarge options, such as Fit to Page or Poster,
will not work correctly if the glass and lid backing are not clean. For more
information, see clean the glass on page 61 and clean the lid backing on
page 61.

load originals & paper

Tip: You can copy or scan oversized originals by completely
removing the lid from your HP PSC. To remove the lid, lift the lid
to the open position, and then pull the tab at the base of the lid
upward. Your HP PSC functions normally with the lid removed.
Replace the lid by inserting the tabs on the hinge back into the
appropriate slot.

2

1

load paper
This section describes the basic procedure for loading paper into your HP PSC.
There are specific considerations for loading certain types of paper,
transparency film, postcards, and envelopes.
After you review this procedure, see load other types of paper in the input tray
on page 17, load 4 by 6 inch (10 by 15 cm) photo paper on page 15, load
envelopes on page 14, and load postcards or Hagaki cards on page 16.
For best results, adjust the paper settings each time you change paper types or
paper sizes. For more information, see set the paper type on page 18.
Tip: Help prevent rips, wrinkles, curled or bent edges by storing
all media flat in a resealable bag. Extreme changes in
temperature and humidity might result in curled media that does
not work well in the HP PSC if the media is not stored properly.

12

hp psc 2300 series

load originals and load paper

load the input tray
Remove the output tray, and slide the paper-width and paper-length
guides to their outermost positions.

2

Tap a stack of paper on a flat surface to align the edges, and then check
to make sure all of the paper in the stack is the same size and type.

3

Slide the short edge of the paper forward into the input tray with the print
side down until it stops. If you are using letterhead, insert the top of the
page first with the print side down.

4

Slide the paper-width and paper-length guides inward until they stop at
the edges of the paper. Make sure the paper lies flat in the input tray and
is no higher than paper-length guide.

13

load originals & paper

reference guide

1

load originals & paper

chapter 2

5

Replace the output tray.

6

Extend the output-tray extender to prevent printed paper from falling out of
the tray.

load envelopes
This section describes the basic procedure for loading envelopes into your
HP PSC. Do not use shiny or embossed envelopes, or envelopes that have clasps
or windows.
Note: Consult the help files in your word processing software for specific
details on how to format text for printing on envelopes.

14

1

Remove all paper from the input tray, and then insert one or more
envelopes into the input tray with the envelope flaps up and to the left.
Slide the stack of envelopes forward until it stops.

2

Slide the paper-length and paper-width guides inward against the stack of
envelopes until they stop (do not bend the envelopes with the paper
guides).

hp psc 2300 series

load originals and load paper

The following describes the procedure for loading 4 by 6 inch (10 by 15 cm)
photo paper into your HP PSC.
Note: For the best results, use a recommended type of 4 by 6 inch (10 by
15 cm) photo paper. For more information, see recommended papers on
page 16. In addition, for best results, set the paper type and paper size
before printing. See set the paper type on page 18 and set the paper size
on page 19.
Tip: Help prevent rips, wrinkles, curled or bent edges by storing
all media flat in a resealable bag. Extreme changes in
temperature and humidity might result in curled media that does
not work well in the HP PSC if the media is not stored properly.
1

Remove the output tray.

2

Remove all paper from the input tray.

3

Slide the stack of photo paper (short edge forward, glossy side down)
completely forward and to the far right side of the input tray until it stops.
Note: If the photo paper you are using has perforated tabs, load the photo
paper so that the tabs are closest to you.
Tip: Refer to the diagram on the input tray of your HP PSC for
further assistance on loading 4 by 6 inch (10 by 15 cm) photo
paper.

4

reference guide

Slide the paper-length and paper-width guides inward against the stack of
photo paper until they stop. Make sure the paper lays flat. Do not
overload the input tray; make sure the stack of photo paper fits within the
input tray and is no higher than the top of the paper-length guide.

15

load originals & paper

load 4 by 6 inch (10 by 15 cm) photo paper

chapter 2

load postcards or Hagaki cards

load originals & paper

The following describes the procedure for loading postcards or Hagaki cards.
1

Remove the output tray.

2

Remove all paper from the input tray, and then slide a stack of cards
forward into the input tray until it stops.
Make sure the print side faces down.

3

Adjust the paper-width guide against the cards, and then slide the paperlength guide in until it stops.
Make sure the cards fit within the tray (do not overload it).

recommended papers
If you want the best print quality, we recommend HP Papers. Using paper that
is too thin, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can
cause images to smear, bleed, or not be filled in completely. For more
information about HP Premium Inkjet papers, go to our website at:
www.hp.com/support

16

hp psc 2300 series

load originals and load paper

load other types of paper in the input tray
The following table provides guidelines for loading certain types of paper and
transparency film. For best results, adjust the paper settings each time you
change paper types and paper sizes. For more information, see set the paper
type on page 18.

paper

tips

HP Papers

• HP Premium Paper: Locate the gray arrow on the nonprinting side
of the paper, and then insert paper with the arrow side facing up.
load originals & paper

• HP Premium Inkjet Transparency Film: Insert the film so that the
white transparency strip (with arrows and the HP logo) is on top
and is going into the input tray first.
• HP Iron-On Transfer: Flatten the transfer sheet completely before
using it; do not load curled sheets. (To prevent curling, keep
transfer sheets sealed in the original package until you are ready
to use them.) Manually feed one sheet at a time, with the
unprinted side facing down (the blue stripe faces up).
• HP Matte Greeting Cards, HP Glossy Greeting Cards, or
HP Textured Greeting Cards: Insert a small stack of HP greetingcard paper, with the print side down, into the input tray until it
stops.
Labels
(works only with
printing)

• Always use letter-size or A4-size label sheets designed for use
with HP Inkjet products (like Avery Inkjet Labels), and make sure
that the labels are not over two years old.
• Fan the stack of labels to make sure none of the pages are
sticking together.
• Place a stack of label sheets on top of the standard paper in the
input tray, print side down. Do not insert labels one sheet at a
time.

reference guide

17

chapter 2

paper

tips

Continuous (banner)
paper
(works only with
printing)

Continuous banner paper is also known as computer or z-fold paper.
• Before loading banner paper, remove all other paper from the
input tray, then remove the output tray. Leave the output tray off
of the HP PSC while the banner prints to prevent the continuous
banner paper from tearing.
Remove the output
tray.

load originals & paper

Insert the unattached
edge of the paper into
the input tray.

• If you use non-HP banner paper, use 20-lb. paper and fan the
paper before loading it.
• Verify the stack of banner paper contains at least five pages.
• Carefully tear off the perforated edge strips from both sides of the
paper stack, if any, and unfold and refold the paper to make sure
the pages do not stick together.
• Put the paper in the input tray so that the unattached edge is at
the top of the stack. Insert the first edge into the input tray until it
stops, as shown in the illustration above.

set the paper type
The following procedure describes how to set the paper type for Copy and
Photo options. Select the Paper Type setting that matches the paper or
transparency film you are using.
Note: When printing from your computer, set the paper type properties in
the Print dialog box of the software application.

18

1

Press Copy or Photo, if not already lit.

2

Press Options until Paper Type appears.

3

Press

4

Press OK to choose the displayed paper type.

until the appropriate paper type appears.

hp psc 2300 series

load originals and load paper

set the paper size
The following procedure describes how to set the paper size for Copy and Photo
options. Select the Paper Size setting that matches the paper or transparency
film you are using.
Note: When printing from your computer, set the paper size properties in
the Print dialog box of the software application.
Press Copy or Photo, if not already lit.

2

Press Options until Paper Size appears.

3

Press

4

Press OK to choose the displayed paper size.

until the appropriate paper size appears.

avoid jams
To help avoid paper jams, follow these guidelines:

reference guide

•

Prevent curled or wrinkled paper by storing all supplies of media flat in a
resealable bag.

•

Remove printed papers from the output tray frequently.

•

Ensure that media loaded in the input tray lay flat and the edges are not
bent or torn.

•

Do not combine different paper types and paper sizes in the input tray;
load the same paper type and paper size in the input tray.

•

Adjust paper guides in the input tray to fit snugly against all media. Make
sure the paper guides do not bend the media in the input tray.

•

Do not force media too far forward in the input tray.

•

Use paper types that are recommended for your HP PSC.

19

load originals & paper

1

load originals & paper

chapter 2

20

hp psc 2300 series

use a photo memory card

3

This HP PSC can access memory cards used in almost any digital camera so you
can print, store, manage, and share your digital photos in some very exciting
ways.
This section contains the following topics:
•

what is a memory card? on page 21

•

insert a memory card and save the files to your computer on page 22

•

print photos by using a proof sheet on page 23

•

set photo print options on page 26

•

print selected photos directly from a memory card on page 29

•

use the hp photo & imaging gallery on page 33

what is a memory card?
If your digital camera uses a memory card to store photos, you can insert the
memory card in your HP PSC to print or save your photos.

Your HP PSC can read CompactFlash (I, II), Memory Sticks, MultiMediaCard
(MMC), Secure Digital, SmartMedia, and xD memory cards.
Your HP PSC features four slots for memory cards, shown in the illustration
below with the memory cards that correspond to each slot.

21

memory card

You can print a proof sheet, which might be several pages long and shows
thumbnail views of photos stored on the memory card, and print photos from the
memory card, even if your HP PSC is not connected to a computer.

chapter 3

The slots are configured as follows:
•

Top left slot: CompactFlash (I, II)

•

Top right slot: Secure Digital, MultiMediaCard (MMC)

•

Bottom left slot: SmartMedia, xD (fits in top right of the main slot)

•

Bottom right slot: Memory Stick, Magic Gate Memory Stick, Memory Stick
Duo (with user-supplied adapter), Memory Stick Pro
Note: By default, Windows XP will format a memory card of 8 MB or less
and 64 MB or more with the FAT32 format. Digital cameras and other
devices use the FAT (FAT16 or FAT12) format and cannot operate with a
FAT32 formatted card. Either format your card in your camera or select FAT
format to format your card in a Windows XP PC.

insert a memory card and save the files to your computer
After you take photos with your digital camera, you can print them immediately
or save them directly to your computer.

memory card

Note: You can only use one memory card in your HP PSC at a time.
1

Insert the memory card into the appropriate slot on your HP PSC.
When the memory card is inserted correctly, the Photo button on the front
panel remains on.
If you insert a memory card backwards, the light next to the card slot
blinks amber and the front panel might display an error message such as
“Card is in backwards” or “Card is not fully inserted”.

2

Reading camera memory card... appears on the front panel display. The
light next to the card slots blinks green when the card is being accessed.
When the HP PSC finishes reading the card, both the Photo button and
access light stop blinking and remain illuminated.

3

Another message appears showing the number of files found on the
memory card.
Warning! You can safely remove the card only when the light next to the
slots remains on. If you try to remove a card when the light blinks, you can
damage files on the card or even make the card unusable.

4

22

If the card contains new files that have never been transferred to your
computer, a prompt on the display directs you to a dialog box on your
computer where you can continue the transfer of files from the card to the
computer, or cancel the transfer. Choose the option to continue with the
transfer.
This saves all the new photos from the memory card to your computer
using the HP PSC software.
For Windows: by default, files are saved in month and year folders
depending on when the photos were taken. The folders are created under
the C:\Documents and Settings\username\My Documents\My Pictures
folder in Windows XP and Windows 2000.
For Macintosh: by default, files are saved to the computer at the location
Hard Drive:Documents:HP All-in-One Data:Photos folder (OS 9) or Hard
Drive:Users:User Name:Pictures:HP Photos folder (OS X).

hp psc 2300 series

use a photo memory card

By default, files are copied to your computer; they are not deleted from the
card.
Is your hard disk full? If your computer is equipped with an internal or external
CD writer, you can organize large collections of digital photos on CDs by
using the Memories Disc feature available through the HP Photo & Imaging
Director. Just start the HP Director and click HP Gallery. Click the Make CD tab
to begin collecting, organizing, and cataloging your images on CDs. On a
Macintosh see the hp gallery section in the hp photo and imaging help book
for information on the Memories Disc.

print photos by using a proof sheet
A proof sheet is a simple and convenient way to order and make prints directly
from a memory card without the need for a computer. A proof sheet, which
might be several pages long, shows thumbnail views of photos stored on the
memory card. The file name, index number, and date appear under each
thumbnail.
This section covers the following topics:
print a proof sheet on page 23

•

complete the proof sheet on page 24

•

print photos by scanning a proof sheet on page 25

Do you want to do more than just print your photos? You can enhance and
edit digital photos before printing them by using the HP Image Editor
available through the HP Director. Just start the HP Director and click HP
Gallery. Select the photo you want to edit, and click Image Editor in the top
pane. Add text or special effects to the photo, improve a poor quality photo,
or get rid of red eye.
Macintosh users can simply double-click an image in HP Gallery to open it for
editing in an Image Window.
Tip: You can improve the quality of the photos you print with your
HP PSC by purchasing a photo print cartridge. Remove the black
print cartridge and insert the photo print cartridge in its place.
With the tri-color print cartridge and photo print cartridge
installed, you have a six-ink system, which provides better quality
photos. When you want to print regular text documents, swap the
black print cartridge back in.
There are three steps to using a proof sheet to print photos:
•

print a proof sheet on page 23

•

complete the proof sheet on page 24

•

print photos by scanning a proof sheet on page 25

print a proof sheet

reference guide

1

Insert the memory card into the appropriate slot on your HP PSC.

2

Press Proof Sheet, and then press 1 to print a proof sheet.

23

memory card

•

chapter 3

If there are more than 20 photos on the card, you can select the range of
photos to be printed on the proof sheet before it prints:
– All
– Last 20
– Custom
3

Press to select one of these choices and then press OK.
If you choose Custom, the HP PSC prompts you for the first photo index
number and then for the last photo index number.
Note: Use the proof sheet index number to select which photos to print. This
number might be different from the number associated with the photo on
your digital camera. If you add photos to, or delete photos from, your
memory card, you will need to reprint the proof sheet to see the new index
numbers.

complete the proof sheet

memory card

After you have printed a proof sheet, you can select photos to be printed.

1

Select the photos to print by using a dark pen or pencil to fill in the circles
under the thumbnail images on the proof sheet.

2

Select one layout style by filling in a circle in step 2 of the proof sheet.

Note: If you need more control over print settings than the proof sheet
provides, you can print photos directly from the front panel. See print
selected photos directly from a memory card on page 29.
24

hp psc 2300 series

use a photo memory card

3

Load the proof sheet face down on the right front corner of the glass.
Position the proof sheet so the top of the page is along the right edge of
the glass.

proper placement of the proof sheet

print photos by scanning a proof sheet

Did you know you can create dazzling slide shows with the software that came
with your HP PSC? A multimedia presentation of your photos can be more
effective than simple prints. If your computer is equipped with an internal or
external CD writer, you can create multimedia presentations of your photo
collections by using the Memories Disc feature available through the HP
Director. Just start the HP Director and open the HP Photo & Imaging Gallery.
Click the Make CD tab to begin creating a movie-like presentation of selected
photos. You can add music, titles, and much more. On a Macintosh see the
hp gallery section in the hp photo and imaging help book for information on
the Memories Disc.
Note: You might want to use a photo print cartridge for superior print
quality. With the tri-color and photo print cartridges installed, you have a
six-ink system. See work with print cartridges on page 62 for more
information. When you want to print regular text documents, swap the
black print cartridge back in.

reference guide

1

Make sure the memory card is inserted into the appropriate slot on your
HP PSC.

2

Load the appropriate paper, such as photo paper, in the input tray.

3

Press Proof Sheet, and then press 2 to scan the proof sheet.
The HP PSC scans the proof sheet and prints the selected photos.

25

memory card

After you have printed and completed a proof sheet (see print photos by using
a proof sheet on page 23 and complete the proof sheet on page 24), you can
print photos from the memory card by scanning the proof sheet.

chapter 3

set photo print options
You can control many aspects of how your HP PSC prints photos directly from
the front panel, including paper type and size, number of copies, layout, and
more.
This section covers the following topics:
•

change photo card job menu print options on page 27

•

set new print photo defaults on page 28

1

Make sure the memory card is inserted into the appropriate slot on your
HP PSC.

2

Press Photo.
The Photo Card Job menu appears. The first setting or option of the menu
appears on the first line of the display.

memory card

Photo Card Job
Print What?
Select Photos
Borderless
Image Size
Paper Size
Paper Type
Number of Copies
Layout Style
Set New Defaults

Note: Print What? appears only if there is a DPOF file on the memory card.
Select Photos and Number of Copies are unavailable if the DPOF option is
chosen from the Print What? menu.

26

3

Press Options until the appropriate setting appears in the top line of the
display, and then press
until the correct value appears.
Press Options to navigate through the menu’s options or settings one by
one. You can see only one menu setting at a time. Press
to navigate
through possible values for the setting or to increment a value (for
example, Number of Copies).

4

Press OK to accept the new value and move on to the next option in the
menu.

hp psc 2300 series

use a photo memory card

Borderless
Off
On

Paper Size

Image Size
4 x 6 inch
5 x 7 inch
8 x 10 inch
2½ x 3¼ inch
3 x 4 inch
3½ x 5 inch

Letter
4x6
A4

Number of Copies
1

Layout Style
Paper Saver
Album (Portrait)
Album (Landscape)

Set New Defaults
No
Yes

The Photo Card Job menu gives you access to a variety of settings that
affect the way digital photos print, including number of copies, paper
types, and so on. The default measurements and sizes vary according to
country/region. The paper types vary according to the paper size
selected.
Note: Press Cancel to close any menu or setting without making changes.

change photo card job menu print options
You change each of the Photo Card Job menu print options in the same way.
1

Select the option you want to change by pressing Options on the front
panel until the option appears on the first line of the display.

2

Change the setting by pressing

3

Press OK to accept the new value and move on to the next printing option.

to scroll to the appropriate value.

select borderless
This setting turns borderless printing on or off. Borderless printing lets you create
professional quality photo prints. When the Borderless option is on, the Image
Size and Layout Style options disappear. Any choices on other menus that are
unsupported for borderless printing are also unavailable. You still need to select
a paper size and paper type, and load the appropriate paper in the input tray.

reference guide

27

memory card

Paper Type
Automatic
Plain Paper
Premium Paper
Photo Paper
Everyday Photo
PhotQual Inkjet
Brochure Glossy
Brochure Matte
Iron-On

chapter 3

select image size
This setting lets you select the size of the photo image to be printed.
select paper size
This setting lets you select the paper size for the current print job.
select paper type
This setting lets you select the best paper type for the current print job. The
default Automatic value lets the HP PSC set the paper type to the best choice.
The paper types shown in this setting vary depending on the paper size currently
selected.
change number of copies
This setting lets you control the number of copies for the current print job. The
maximum number of copies varies by model. In addition to pressing
to
increment the number, you can enter any number up to the maximum for your
model directly on the front panel.
select layout style
The Paper Saver layout style fits as many photos on the paper as possible,
rotating and cropping photos, if necessary.

memory card

The Album layout styles keep the orientation of the original photos. Album
(Portrait) and Album (Landscape) refer to the orientation of the page, not the
photos themselves. Some cropping might occur.

set new print photo defaults
You can change the print photo defaults from the front panel.

28

1

Press Photo. The first setting of the Photo Card Job menu appears on the
first line of the display. Press Options to navigate to the setting you want to
change.

2

Make changes to any setting as needed and press OK to accept the new
value and move on to the next printing option.

3

Press Options until Set New Defaults appears in the top line of the display.

hp psc 2300 series

use a photo memory card

Photo Card Job
Print What?
Select Photos
Borderless
Image Size
Paper Size
Paper Type
Number of Copies*
Layout Style
Set New Defaults
Set New Defaults
No
Yes

Note: Print What? appears only if there is a DPOF file on the memory card.
Select Photos and Number of Copies are unavailable if the DPOF option is
chosen from the Print What? menu.
4

Press
until Yes appears and then press OK.
All the current settings become the new device defaults.

You can print selected photos, more than one copy of a selected photo, a
continuous range of photos (such as photos 5 through 15), or the photos tagged
by a Digital Print Order Format (DPOF) file created by your camera.
Note: When printing photos, you should first select options for the correct
paper type and photo enhancement. You can also improve the quality of
the photos you print with your HP PSC by purchasing a photo print
cartridge. Remove the black print cartridge and insert the photo print
cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides better quality
photos. When you want to print regular text documents, swap the black
print cartridge back in.
For more information, see order supplies on page 59 and work with print
cartridges on page 62.

reference guide

29

memory card

print selected photos directly from a memory card

chapter 3

This section covers the following topics:
•

print individual photos on page 30

•

create borderless prints on page 31

•

print a DPOF file on page 32

You can do more than simply print your digital photos if you use the
HP Gallery feature of the HP Director. This software lets you use digital photos
for iron-on transfers, posters, banners, stickers, and other creative projects. Just
start the HP Director and click HP Gallery to begin exploring.
On a Macintosh see the hp gallery section in the hp photo and imaging help
book.

print individual photos
If you don’t know the photo index number, print a photo proof sheet before
selecting individual photos to print.

memory card

Index number

Date
File name

30

1

Insert the memory card into the appropriate slot on your HP PSC.

2

Press Photo to access the Photo Card Job menu.

hp psc 2300 series

use a photo memory card

Use Options to select one of the following:
– Print What?
Lets you choose to print DPOF-tagged files (Use DPOF) or choose files
yourself (Photos on Card). Press
to make your selection. This option
is available only if there are DPOF-tagged files on the card. For
information on printing DPOF-tagged files, see print a DPOF file on
page 32.
– Select Photos
Lets you choose to print all the photos on the card or to select only
specific files.

4

Choose Select Photos.

5

Press
to choose one of the following:
– All (1-nnnn)
– Custom

6

If you selected All, press OK and skip to step 8. If you selected Custom,
press
again and enter the photo index numbers (from a proof sheet)
for the photos you want to print. After you enter a number, the photo’s file
name (usually assigned to it by the digital camera) appears on the front
panel display.
You insert a comma between numbers by pressing
or the comma key
located to the left of the 0 (zero) key. You can specify a range (for
example, 21-30) by pressing the pound button (#) to enter a dash.
Note: You can erase an index number by pressing
. As the bottom line
gets filled, the data entry field scrolls left to show the number as it is entered.

7

Press OK when you are finished entering the photo index numbers.

8

At the Photo Card Job menu you can change various print settings. Press
Options until the setting you want to change appears on the first line of the
display.
For additional information, see set photo print options on page 26.

9

Press Start Black or Start Color to print all selected photos using the current
settings.

create borderless prints
An exceptional feature of your HP PSC is its ability to turn the digital photos on
a memory card into professional, borderless prints.

reference guide

1

Insert the memory card into the appropriate slot on your HP PSC.
The Photo button lights up.

2

Enter the index numbers of the photos you want to print:
– Use the pound key (#) to specify a range: 21-30.
You can erase index numbers by pressing
to backspace.

3

Press OK when you finish entering the photo index numbers.

4

Press Options until Borderless appears on the first line of the display.

31

memory card

3

chapter 3

Photo Card Job
Print What?
Select Photos
Borderless
Image Size
Paper Size
Paper Type
Number of Copies*
Layout Style
Set New Defaults
Borderless
Off
On

memory card

Note: Print What? appears only if there is a DPOF file on the memory card.
Select Photos and Number of Copies are unavailable if the DPOF option is
chosen from the Print What? menu.
5

Press
until On appears on the display and then press OK to confirm
this setting.
When the Borderless option is active, the Image Size and Layout Style
options disappear. Any choices on other menus that are unsupported for
borderless printing are unavailable.

6

Select a paper type and paper size from the Paper Type and Paper Size
settings. Use Options to navigate to the setting and
to select a value.
Only choices appropriate to borderless printing are available.

7

Make sure you have photo paper of the size selected in step 6 loaded in
the input tray.

8

Press Start Black or Start Color to print the selected photos as borderless
prints.

print a DPOF file
The Digital Print Order Format (DPOF) is an industry-standard print file request
that can be created by some digital cameras. See your digital camera
documentation to see if it supports Digital Print Order Format (DPOF).
The DPOF file is stored by the digital camera on a memory card. The HP PSC
recognizes only two DPOF settings: which photos to print and the quantity of
each photo to be printed.

32

1

Press Photo to access the Photo Card Job menu.

2

Press Options, if necessary, until Print What? appears on the first line of
the display.

3

Press
to select Use DPOF, and then press OK.
If you do not want to print just DPOF-tagged files, select Photos on Card
instead.

hp psc 2300 series

use a photo memory card

4

At the Photo Card Job menu you can change various print settings.
For additional information, see set photo print options on page 26.

5

Press Start Black or Start Color to print all DPOF-tagged photos on the
card.

use the hp photo & imaging gallery
You can use the HP Gallery for viewing and editing image files. You can print
images, send images by e-mail to family and friends or use images in fun and
creative printing projects with the HP Gallery. HP software lets you do all this
and much more. Explore the software to take full advantage of the features of
your HP PSC.
For information on how you can use HP Instant Share and HP Director with your
HP PSC to share digital photos, see hp instant share setup and use on page 95.
For Windows: If you want to open the HP Gallery at a later time, open the
HP Director and click the HP Gallery icon.
For Macintosh: If you want to open the HP Gallery at a later time, open the HP
Director and click HP Gallery (OS 9) or click HP Director in the Dock and select
HP Gallery from the Manage and Share section of the HP Director menu.

memory card

reference guide

33

memory card

chapter 3

34

hp psc 2300 series

use the copy features

4

The HP PSC enables you to produce high-quality color and black-and-white
copies on a variety of paper types, including iron-on transfers. You can enlarge
or reduce the size of an original to fit a specific paper size, adjust the copy’s
darkness and color intensity, and use special features to create a poster, make
many sizes of photos, and create transparencies.
This section contains the following topics:
•

overview on page 35

•

copy a two-page black-and-white document on page 37

•

make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo on page 38

•

make multiple copies of the same original on page 40

•

copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page on page 41

•

copy a photo several times on one page on page 44

•

resize an original to fit onto letter paper on page 45

•

copy a washed-out original on page 47

•

copy a document that has been faxed several times on page 47

•

enhance light areas of your copy on page 48

•

make a poster on page 49

•

prepare a color t-shirt transfer on page 50

•

stop copying on page 51

overview

This chapter explains how to perform common copy tasks from the HP PSC front
panel only. For information on performing copy tasks from the HP Director, see
the hp photo & imaging help that came with your software.
This section contains the following topics:
•

increase copy speed or quality on page 36

•

change default copy settings on page 36

35

copy

You can make copies by using the front panel of your HP PSC or by using the
HP Photo & Imaging Director (HP Director) software on your computer. Many
copy features are available through either method. However, you might find that
the software offers easier access to special copy features.

chapter 4

increase copy speed or quality
The HP PSC provides three options that affect copy speed and quality.
•

Normal delivers high-quality output and is the recommended setting for
most of your copying. Normal copies faster than Best.

•

Best produces the highest quality for all paper and eliminates the banding
(striping) effect that sometimes occurs in solid areas. Best copies more
slowly than the other quality settings.

•

Fast copies faster than the Normal setting. The text is of comparable
quality to the Normal setting, but the graphics might be of lower quality.
Using Fast cuts down on the frequency of replacing your print cartridges,
because it uses less ink.

1

Load your original face down on the right front corner of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Copy Quality appears in the top line of the display.
The following options are available in the Copy Quality menu.

copy

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

4

Press

5

Press Start Black or Start Color.

Copy Quality
Normal
Best
Fast

until the appropriate quality setting appears.

change default copy settings
When you change copy settings from the front panel or the HP Director, they
apply only to the current copy job. To apply copy settings to all future copy jobs,
you can save the settings as defaults.

36

1

Load an original face down on the right front corner of the glass.

2

Make any neededchanges to the options in the Copy menu.

3

Press Options until Set New Defaults appears in the top line of the display.

hp psc 2300 series

use the copy features

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

4

Press

until Yes appears.

5

Press Start Black or Start Color.
The HP PSC uses the new default settings to make a copy of your original.

The settings you specify here are only saved on the HP PSC itself. They do not
adjust the settings in the software. If you use the HP Director software to control
the settings on copies you make, you should set your most frequently used
settings as the defaults in the HP Copy dialog box. To learn how, see the hp
photo & imaging help that came with your software.

copy a two-page black-and-white document
You can use the HP PSC to copy a single- or multiple-page document in color or
black and white. In this example, the HP PSC is used to copy a two-page blackand-white original.

copy

reference guide

1

Load the first page of your original face down on the right front corner of
the glass.

2

Press Copy, if it is not already lit.

3

Press Start Black.

4

Remove the first page from the glass and load the second page.

5

Press Start Black.

37

chapter 4

make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo
For the best quality when copying a photo, make sure you select options for the
correct paper type and photo enhancement. You might also want to use the
photo print cartridge for superior print quality. With the tri-color and photo print
cartridges installed, you have a six-ink system. See use a photo print cartridge
on page 67 for more information.
1

Load your original photo face down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the
front edge of the glass.

2

Load 4 by 6 inch (10 by 15 cm) photo paper in the input tray.

3

Press Copy, if it is not already lit.

4

Press Options until Borderless appears in the top line of the display.
Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Borderless
Off
On

Press
until On appears.
The Reduce/Enlarge option is not available when Borderless is turned on.

6

Press Options until Paper Size appears in the top line of the display.
The following options are available in the Paper Size menu.

copy

5

38

hp psc 2300 series

use the copy features

Copy Menu
Number of Copies
Borderless
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Paper Size*
Letter
4x6
A4

*The paper sizes available vary by country/region.

7

Press

until 4 x 6 appears.

8

Press Options until Paper Type appears in the top line of the display.
The following options are available in the Paper Type menu.
Copy Menu
Number of Copies
Borderless
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Paper Type
Premium Inkjet
Premium Photo
Photo Paper
PhotoQual Inkjet
Everyday Photo
Transparency
Iron-On
Brochure Glossy
Brochure Matte

9

Press
until the type of photo paper you loaded in the input tray
appears.
Caution! When making borderless copies, you must have photo
paper (or other specialty paper) loaded. If you have plain paper
loaded, ink will bleed off the paper, staining your device.

10 Press Options until Enhancements appears in the top line of the display.
The following options are available in the Enhancements menu.

reference guide

39

copy

Note: Automatic and Plain Paper are not available in the Paper Type menu
when Borderless is turned on.

chapter 4

Copy Menu
Number of Copies
Borderless
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

11 Press

Enhancements
Text
Photo
Mixed
None

until Photo appears.

12 Press Start Color.
The HP PSC makes a 4 by 6 inch (10 by 15 cm) borderless copy of your
original photo, as shown below.

You might find it easier to copy a photo by using the HP Director software that
you installed with your HP PSC. Using the HP Director, you can easily make
letter or 4 by 6 inch (10 by 15 cm) borderless copies of your photo, enlarge
or shrink the photo to fill the size of the paper you have loaded, and turn on
Photo enhancements to ensure you get the highest quality photos. For
information on using these features in the HP Director, see the onscreen hp
photo & imaging help.

copy

make multiple copies of the same original
1

Load your original face down on the right front corner of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Number of Copies appears in the top line of the
display.

4

Press
or use the keypad to enter the number of copies, up to the
maximum.
(The maximum number of copies varies by model.)
Tip: If you hold down either of the arrow buttons, the number of
copies changes by increments of 5 to make it easier to set a large
number of copies.

5

40

Press Start Black or Start Color.

hp psc 2300 series

use the copy features

In this example, the HP PSC makes six copies of the original 4 by 6 inch
(10 by 15 cm) photo.

copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page
In addition to making actual size copies of an original, the Borderless feature
can automatically enlarge or reduce your original to fill the paper loaded in the
input tray. In this example, Borderless is used to enlarge a 4 by 6 inch (10 by
15 cm) photo to create a full-size borderless copy.
Note: In order to achieve a borderless print without changing the
proportions of the original, the HP PSC might crop some of the image
around the margins. In most cases, this cropping will not be noticeable.

1

Make sure that the glass and lid backing are clean.

2

Load your original photo face down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the
front edge of the glass.

reference guide

3

Load letter or A4 photo paper in the input tray.

4

Press Copy, if it is not already lit.

5

Press Options until Borderless appears in the top line of the display.

copy

Tip: When copying a photo, you might want to use the photo
print cartridge for superior print quality. With the tri-color and
photo print cartridges installed, you have a six-ink system. See use
a photo print cartridge on page 67 for more information.

41

chapter 4

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Borderless
Off
On

6

Press
until On appears.
The Reduce/Enlarge option is not available when Borderless is turned on.

7

Press Options until Paper Size appears in the top line of the display.
The following options are available in the Paper Size menu.

copy

Copy Menu
Number of Copies
Borderless
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Paper Size*
Letter
4x6
A4

*The paper sizes available vary by country/region.

42

8

Press

until Letter or A4 appears, as appropriate.

9

Press Options until Paper Type appears in the top line of the display.
The following options are available in the Paper Type menu.

hp psc 2300 series

use the copy features

Copy Menu
Number of Copies
Borderless
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Paper Type
Premium Inkjet
Premium Photo
Photo Paper
PhotoQual Inkjet
Everyday Photo
Transparency
Iron-On
Brochure Glossy
Brochure Matte

Note: Automatic and Plain Paper are not available in the Paper Type menu
when Borderless is turned on.
10 Press
until the type of photo paper you loaded in the input tray
appears.
Caution! When making borderless copies, you must have photo
paper (or other specialty paper) loaded. If you have plain paper
loaded, ink will bleed off the paper, staining your device.
11 Press Options until Enhancements appears in the top line of the display.
The following options are available in the Enhancements menu.

12 Press

Enhancements
Text
Photo
Mixed
None

copy

Copy Menu
Number of Copies
Borderless
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

until Photo appears.

13 Press Start Color.

reference guide

43

chapter 4

copy a photo several times on one page
You can print multiple copies of an original on one page by selecting an image
size from the Reduce/Enlarge menu.
After you select one of the available sizes, you might be prompted whether you
want to print multiple copies of the photo to fill the paper you have loaded in
the input tray. If you select a photo size that is too large to accommodate
printing more than one copy on the page, the prompt does not appear.

1

Load your original photo face down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the
front edge of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Reduce/Enlarge appears in the top line of the display.
The following options are available in the Reduce/Enlarge menu.

copy

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Reduce/Enlarge
Actual Size
Fit to Page
Custom 100%
4 x 6 inch*
5 x 7 inch
8 x 10 inch
2½ x 3¼ inch
3 x 4 inch
3½ x 5 inch
Poster

*The image sizes available vary by country/region.

4

44

Press
until the size in which you want to copy the photo appears.
Depending on the image size you select, you might be prompted to print
multiple copies of the photo to fill the paper in the input tray.
Some larger sizes do not prompt you for a number of images. In this case,
only one image is copied to the page.

hp psc 2300 series

use the copy features

5

If prompted, press OK, and then press
print only one copy of the photo.

6

Press Start Black or Start Color.

to choose to fill the page or

This feature and more are available through the HP Director software if you
scan your photo into the computer. Through the HP Director, you can print
multiple photos of different sizes. The HP PSC will fit as many photos as it can
on the paper you have loaded in the input tray. For information on scanning
your photos into the computer to use the HP Director Photo Print functions, see
the onscreen hp photo & imaging help that came with your software.

resize an original to fit onto letter paper
If the image or text on your original fills the entire sheet with no margins, use the
Fit to Page feature to reduce your original and prevent unwanted cropping of
the text or images at the edges of the sheet.
Tip: You can also use Fit to Page to enlarge a small photo to fit
within the printable area of a full-size page. In order to do this
without changing the proportions of the original or cropping the
edges, the HP PSC might leave an uneven amount of white space
around the edges of the paper.

1

Load your original face down on the right front corner of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Paper Size appears in the top line of the display.
The following options are available in the Paper Size menu.
copy

reference guide

45

chapter 4

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Paper Size*
Letter
4x6
A4

*The paper sizes available vary by country/region.

4

Press

until Letter appears.

5

Press Options until Reduce/Enlarge appears in the top line of the display.
The following options are available in the Reduce/Enlarge menu.

Reduce/Enlarge
Actual Size
Fit to Page
Custom 100%
4 x 6 inch*
5 x 7 inch
8 x 10 inch
2½ x 3¼ inch
3 x 4 inch
3½ x 5 inch
Poster

copy

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

*The image sizes available vary by country/region.

46

6

Press

until Fit to Page appears.

7

Press Start Black or Start Color.

hp psc 2300 series

use the copy features

copy a washed-out original
Use Lighter/Darker to adjust the lightness and darkness of the copies you make.
You can also adjust the color intensity to make colors on your copy more vivid
or more subtle.
1

Load your original face down on the right front corner of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Lighter/Darker appears in the top line of the display.
The range of Lighter/Darker values appears as circles on a scale on the
front panel display.

4

Press

to darken the copy.

Note: You can also press

to lighten the copy.

5

Press Options until Color Intensity appears in the top line of the display.
The range of color intensity values appears as circles on a scale on the
front panel display.

6

Press

to make the image more vivid.

Note: You can also press
7

to make the image more pale.

Press Start Color.

copy a document that has been faxed several times
The Enhancements feature automatically adjusts the quality of text documents by
sharpening edges of black text or photographs by enhancing light colors that
might otherwise appear white.
Text enhancement is the default option. Use Text enhancement to sharpen edges
of black text.
1

Load your original face down on the right front corner of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Enhancements appears in the top line of the display.
The following options are available in the Enhancements menu.

reference guide

copy

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Enhancements
Text
Photo
Mixed
None

47

chapter 4

4

Press

until Text appears.

5

Press Start Black or Start Color.
Tip: If any of the following occur, turn off Text enhancement by
selecting Photo or None:
–
–
–
–

Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray
areas

enhance light areas of your copy
Use Photo enhancements to enhance light colors that might otherwise appear
white. You can also copy with Photo enhancements to eliminate or reduce any
of the following that might occur when copying with Text enhancements:
•

Stray dots of color surround some text on your copies

•

Large, black typefaces look splotchy (not smooth)

•

Thin, colored objects or lines contain black sections

•

Horizontal grainy or white bands appear in light- to medium-gray areas

1

Load your original photo face down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the
front edge of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Enhancements appears in the top line of the display.
The following options are available in the Enhancements menu.

copy

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

48

Enhancements
Text
Photo
Mixed
None

hp psc 2300 series

use the copy features

4

Press

until Photo appears.

5

Press Start Color.

It is easy to set Enhancement settings for photos and other documents you copy
using the HP Director software that you installed with your HP PSC. With one
click of your mouse button, you can set a photo to copy with Photo
enhancements, a text document to copy with Text enhancements, or a
document that contains both images and text to copy with both Photo and Text
enhancements turned on. For more information, see the onscreen hp photo &
imaging help that came with your software.

make a poster
When you use the Poster feature, the HP PSC divides your original into sections
and then enlarges the sections onto letter or A4 paper so you can assemble them
into a poster.

Load your original face down on the right front corner of the glass.
If you are copying a photo, position the photo on the glass so the long
edge of the photo is along the front edge of the glass.

2

Press Copy, if it is not already lit.

3

Press Options until Reduce/Enlarge appears in the top line of the display.
The following options are available in the Reduce/Enlarge menu.

copy

reference guide

1

49

chapter 4

Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Reduce/Enlarge
Actual Size
Fit to Page
Custom 100%
4 x 6 inch*
5 x 7 inch
8 x 10 inch
2½ x 3¼ inch
3 x 4 inch
3½ x 5 inch
Poster

*The image sizes available vary by country/region.

4

Press

5

Press
until the appropriate page width appears, and then press OK.
The default poster size is two pages wide.

until Poster appears, and then press OK.

6

Press Start Black or Start Color.
After you select the poster width, the HP PSC adjusts the length
automatically to maintain the proportions of the original.
Tip: If the original cannot be enlarged to the selected poster size
because it exceeds the maximum zoom percentage, an error
message appears that tells you the number of pages wide that are
possible. Select a smaller poster size and make the copy again.

copy

The HP Director software on your computer enables you to be even more
creative with your photos. You only need to scan your photo into the computer
to use the HP Director Quick Projects tool to create posters, banners, and ironon t-shirt transfers from your photo. To learn more, see the onscreen hp photo
& imaging help that came with your software.

prepare a color t-shirt transfer
You can copy an image or text onto a T-shirt transfer, then iron it onto a T-shirt.
Tip: We recommend that you practice applying a T-shirt transfer
on an old garment first.

50

1

Load your original face down on the right front corner of the glass.
If you are copying a photo, position the photo on the glass so the long
edge of the photo is along the front edge of the glass.

2

Load the T-shirt transfer paper in the input tray.

3

Press Copy, if it is not already lit.

hp psc 2300 series

use the copy features

4

Press Options until Paper Type appears in the top line of the display.
The following options are available in the Paper Type menu.
Copy Menu
Number of Copies
Borderless
Reduce/Enlarge
Copy Quality
Paper Type
Lighter/Darker
Enhancements
Paper Size
Color Intensity
Set New Defaults

Paper Type
Automatic
Plain Paper
Premium Inkjet
Premium Photo
Photo Paper
PhotoQual Inkjet
Everyday Photo
Transparency
Iron-On
Brochure Glossy
Brochure Matte

5

Press

until Iron-On appears.

6

Press Start Black or Start Color.
When you select Iron-On as the paper type, the HP PSC automatically
copies a mirror image of your original (as shown below) so that it will
appear properly when you iron it onto the T-shirt.

!

reference guide

copy

stop copying
To stop copying, press Cancel on the front panel.

51

copy

chapter 4

52

hp psc 2300 series

use the scan features

5

Scanning is the process of converting text and pictures into an electronic format
for your computer. You can scan just about anything: photos, magazine articles,
text documents, and even 3D objects, as long as you are careful not to scratch
the glass.
Because the scanned image or text is in an electronic format, you can bring it
into your word processor or graphics application and modify it to suit your
needs. You can do the following:
•

Scan text from an article into your word processor and quote it in a report,
saving you a lot of retyping.

•

Scan in a logo and use it in your publishing software, allowing you to
print business cards and brochures for yourself.

•

Scan in photos of your kids and e-mail them to relatives, create a
photographic inventory of your house or office, or create an electronic
scrapbook.

To use the scan features, your HP PSC and computer must be connected and
turned on. The HP PSC software must also be installed and running on your
computer prior to scanning. To verify that the HP PSC software is running on a
Windows PC, look for the hp psc 2300 series icon in the system tray at the
lower right side of the screen, next to the time. On a Macintosh, the HP PSC
software is always running.
You can start a scan from your computer or from your HP PSC. This section
explains how to scan from the front panel of the HP PSC.
For information about how to scan from the computer, and how to adjust, resize,
rotate, crop, and sharpen your scans, see the onscreen hp photo & imaging
help that came with your software.
This section contains the following topics:
•

scan an original on page 53

•

stop scanning on page 54

scan an original
This section contains the following topics:
•

send the scan to a computer connected to the hp psc on page 54

scan

53

chapter 5

send the scan to a computer connected to the hp psc
Follow these steps if your HP PSC is connected to a computer via a USB or
parallel cable.
1

Load your original face down on the front right corner of the glass.

2

Press Scan, if it is not already lit.
A Scan menu appears, listing destinations that are set up to scan to. The
default destination is whichever one you selected the last time you used
this menu.
Scan Menu
HP Photo & Imaging Gallery
HP InstantShare
MS Powerpoint
Adobe Photoshop

3

Select the destination by pressing
button repeatedly.

4

Press Start Black or Start Color.
A preview image of the scan appears in the HP Scan window on the
computer, where you can edit it.
For more information about editing a preview image, see the onscreen
hp photo & imaging help that came with your software.

5

Make any needed edits to the preview image in the HP Scan window.
When you have finished, click Accept.
The HP PSC sends the scanned image to the selected destination. If you
chose the HP Photo & Imaging Gallery (HP Gallery), it automatically
opens and displays the image.

or

, or by pressing the Scan

The HP Gallery has many tools that you can use to edit your scanned image.
You can improve the overall image quality by adjusting the brightness,
sharpness, color tone, or saturation. You can also crop, straighten, rotate, or
resize the image. When the scanned image looks just the way you want it, you
can open it in another application, send it via e-mail, save it to a file, or print
it. For more information about using the HP Gallery, see the HP Photo &
Imaging Help.

stop scanning
To stop scanning, press Cancel on the front panel.

scan

!

54

hp psc 2300 series

print from your computer
print

6

Most print settings are automatically handled by the software application you
are printing from or by HP ColorSmart technology. You only need to change the
settings manually when you change print quality, print on specific types of paper
or film, or use special features.
Note: If you have a photo memory card, you can select and print photos
directly from it using the HP PSC. For information, see use a photo memory
card on page 21.
This section contains the following topics:
•

print from a software application on page 55

•

set print options on page 56

•

stop a print job on page 57

For more information on performing special print jobs, see the onscreen
HP Photo & Imaging Help that came with your software.

print from a software application
Follow these steps to print from the software application that you used to create
your document.

Windows users
1

Load the input tray with the appropriate paper.
For more information, see load originals and load paper on page 11.

2

From your software application’s File menu, select Print.

3

Make sure that you select the HP PSC to print.
If you need to change settings, click the button that opens the Properties
dialog box (depending on your software application, this button might be
called Properties, Options, Printer Setup, or Printer), and then select the
appropriate options for your print job using the features available in the
Paper/Quality, Finishing, Effects, Basics, and Color tabs.
Note that when printing a photo, you must select options for the correct
paper type and photo enhancement. You might also want to use the photo
print cartridge for superior print quality. See work with print cartridges on
page 62 for more information.
The settings you select apply only to the current print job. To set print
settings for all jobs, see set print options on page 56.

4

Click OK to close the Properties dialog box.

5

Click OK to begin your print job.

55

chapter 6

Macintosh users
print

To specify a document’s paper size, scaling, and orientation, use the Page
Setup dialog box. To specify other print settings for a document, and to send the
document to the HP PSC, use the Print dialog box.
Note: The following steps are specific to OS X. For OS 9, the steps might
be slightly different. Be sure you have selected the HP PSC in the Print
Center (OS X) or in the Chooser (OS 9) before you begin printing.
1

From your software application’s File menu, select Page Setup.
The Page Setup dialog box appears.

2

In the Format for pop-up menu, select the HP PSC.

3

Select the page attributes:
– Select the paper size.
– Select the orientation.
– Enter the scaling percentage.
For OS 9, the Page Setup dialog box includes options to mirror the image,
and to adjust page margins for two-sided printing.

4

Click OK.

5

From your software application’s File menu, select Print.
The Print dialog box appears.
If you are using OS X, the Copies & Pages panel opens. If you are using
OS 9, the General panel opens.

6

Select the print settings appropriate for your project.
Use the pop-up menus to access the other panels.

7

Click Print to begin printing.

set print options
You can customize the print settings of the HP PSC to handle nearly any print
task.

Windows users
If you want to change print settings, you need to decide if you want to change
them for the current job, or for all jobs. How you display print settings depends
on whether or not you want to make the setting permanent.
to change the print settings for all future jobs
1

In the HP Photo & Imaging Director (HP Director) click Settings, and then
select Print Settings.

2

Make changes to the print settings, and click OK.

to change the print settings for the current print job

56

1

From your software application’s File menu, select Print, Print Setup, or
Page Setup. Make sure that the selected printer is the HP PSC.

2

Click Properties, Options, Printer Setup, or Printer (the option names are
different depending on your software application) to display the print
settings.
hp psc 2300 series

print from your computer

3

Make changes to the settings, and click OK.

4

Click OK to print the job.
print

Macintosh users
Use the Print dialog box to customize the print settings. The options displayed
depend on the panel selected.
!

To display the Print dialog box, open the document you want to print, then
select Print from the File menu.
Note: To find out more about the settings in a particular panel, click the ?
in the lower left corner of the Print dialog box.

copies & pages panel
Use the Copies & Pages panel in OS X and the General panel in OS 9 in the
Print dialog box to select the number of copies and the pages you want to print.
You can also choose to collate your prints from this panel.
!

Click the Preview button to see a preview of the printed document.

layout panel
Use the Layout panel in the Print dialog box to print multiple pages on a sheet
and to arrange the order in which the pages will print. You can also choose
border options from this panel.
output options panel
Use the Output Options panel in the Print dialog box to save your file as an
Adobe Acrobat PDF® (portable document format) file. The HP PSC does not
support PostScript printing.
!

Select the Save as File check box to save your document as a PDF file.
Note: The Output Options panel is not available in OS 9.

paper type/quality panel
Use the Paper Type/Quality panel in the Print dialog box to select the paper
type, print quality, and color settings. You can also use this panel to change the
contrast and sharpness of your digital photos and to adjust the amount of ink
you want to use in your prints.
summary panel
Use the Summary panel in the Print dialog box to preview your settings and
make sure that they are correct before printing.
Note: In OS 9, the summary of your settings appears in the General panel.

stop a print job
You can stop a print job from the HP PSC or from your computer.
!

reference guide

To stop a print job from the HP PSC, press Cancel on the front panel. Look
for the Print cancelled message on the front panel display. If it doesn’t
appear, press Cancel again.
The HP PSC prints any pages it has already started printing and then
cancels the remainder of the print job. This can take a few moments.
57

print

chapter 6

58

hp psc 2300 series

order supplies

7

You can order print cartridges, recommended types of HP Paper, and HP PSC
accessories online from the HP website.
This section contains the following topics:
•

order media on page 59

•

order print cartridges on page 59
order supplies

order media
To order media such as HP Premium Paper, HP Premium Inkjet Transparency
Film, HP Iron-On Paper, or HP Greeting Cards, go to:
www.hp.com
Choose your country/region, and then select Buy or Shopping.

order print cartridges
The following table lists the print cartridges that are compatible with your
HP PSC. Use the information below to determine which print cartridge to order.

print cartridges

hp reorder number

HP black inkjet print cartridge
HP black inkjet print cartridge

#56, 19 ml black print cartridge
#27, 10 ml black print cartridge

HP tri-color inkjet print cartridge
HP photo inkjet print cartridge
HP tri-color inkjet print cartridge

#57, 17 ml color print cartridge
#58, 17 ml color print cartridge
#28, 8 ml color print cartridge

Get more information about print cartridges from the HP website:
www.hp.com
Choose your country/region, and then select Buy or Shopping.

59

order supplies

chapter 7

60

hp psc 2300 series

maintain your hp psc

8

The HP PSC requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and
scans remain clear. You might also want to replace, align, or clean your print
cartridges from time to time. This section provides instructions for keeping your
HP PSC in top working condition. Perform these simple maintenance procedures
as necessary.
This section contains the following topics:
clean the glass on page 61

•

clean the lid backing on page 61

•

clean the exterior on page 62

•

work with print cartridges on page 62

•

restore factory defaults on page 71

•

set the power save time on page 71

•

set the prompt delay time on page 72

clean the glass
Dirty glass from fingerprints, smudges, hair, and so on slows down performance
and affects the accuracy of features such as Fit to Page.
1

Turn off the HP PSC, unplug the power cord, and raise the lid.

2

Clean the glass with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
Caution! Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass; these can damage it. Do not place or
spray liquids directly on the glass. They might seep under it and
damage the HP PSC.

3

Dry the glass with a chamois or cellulose sponge to prevent spotting.

clean the lid backing
Minor debris can accumulate on the white document backing located
underneath the lid of the HP PSC.
1

Turn off the HP PSC, unplug the power cord, and raise the lid.

2

Clean the white document backing with a soft cloth or sponge slightly
moistened with a mild soap and warm water.

3

Wash the backing gently to loosen debris; do not scrub the backing.

61

maintain your hp psc

•

chapter 8

4

Dry the backing with a chamois or soft cloth.
Caution! Do not use paper-based wipes as these might scratch
the backing.

5

If this does not clean the backing well enough, repeat the previous steps
using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a
damp cloth to remove any residual alcohol.

clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains
off the case. The interior of the HP PSC does not require cleaning. Keep fluids
away from the interior of the device as well as the front panel.
Note: To avoid damage to painted parts of the HP PSC, do not use alcohol
or alcohol-based cleaning products on the front panel or the lid of the
device.

work with print cartridges

maintain your hp psc

To ensure the best print quality from your HP PSC, you will need to perform some
simple maintenance procedures and, when prompted by a front panel message,
replace the print cartridges.
This section contains the following topics:
•

check the ink levels on page 62

•

print a self-test report on page 63

•

handle the print cartridges on page 64

•

replace the print cartridges on page 65

•

use a photo print cartridge on page 67

•

use the print cartridge protector on page 67

•

align the print cartridges on page 68

•

clean the print cartridges on page 69

•

clean the print cartridge contacts on page 69

check the ink levels
You can easily check the ink supply level to determine how soon you might need
to replace a print cartridge. The ink level supply shows an approximation of the
amount of ink remaining in the print cartridges. This can only be done from the
HP Photo & Imaging Director (HP Director).
to check the ink level for Windows users

62

1

From the HP Director, choose Settings, choose Print Settings, and then
choose Printer Toolbox.

2

Click the Estimated Ink Levels tab.
The estimated ink levels appear for the print cartridges.

hp psc 2300 series

maintain your hp psc

to check the ink level for Macintosh users
1

From the HP Director, click Settings, and then choose Maintain Printer.

2

If the Select Printer dialog box opens, select your HP PSC, and then click
Utilities.

3

From the list, select Ink Level.
The estimated ink levels appear for the print cartridges.

print a self-test report
If you are experiencing problems with printing, print a Self-Test Report before
you replace the print cartridges. This report provides useful information about
your print cartridges, including status information.
1

Press Setup.

2

Press 1, then press 2.
This selects Print Report and then selects Self-Test Report.
Print Report
1: Menu Settings
2: Self-Test Report

Test patterns

Lines of color

Color blocks

reference guide

63

maintain your hp psc

The HP PSC prints a Self-Test Report, which might indicate the source of
the printing problem.

chapter 8

maintain your hp psc

3

Check the Self-Test Report for the following:
– The test patterns are even and show a complete grid. If the grids are
not complete, this might indicate a problem with the nozzles. You might
need to clean the print cartridges. For more information, see clean the
print cartridges on page 69.
– The Low Ink warning message value. The value will appear above the
test pattern for the black, photo (if applicable), or tri-color print
cartridges. This value represents the number of Low Ink warning
messages that have displayed for each of the print cartridges. If the
value displays 1, 2, or 3, the print cartridge might be low on ink. You
might need to replace the print cartridge. For more information on
replacing print cartridges, see replace the print cartridges on
page 65.
– The lines of color extend across the page.
– The color blocks have even consistency. You should see cyan,
magenta, yellow, violet, green, and red color blocks. If color blocks
are missing, this might indicate that the tri-color print cartridge is out of
ink. You might need to replace the print cartridge. For more
information on replacing print cartridges, see replace the print
cartridges on page 65. Also check for streaking or white lines. Streaks
might indicate clogged nozzles or dirty contacts. You might need to
clean the print cartridges. For more information on cleaning the print
cartridges, see clean the print cartridges on page 69. Do not clean
with alcohol.

handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names
and how to handle the print cartridge.

Copper contacts
Ink nozzles
under tape

Plastic tape with pink pull tab
(must be removed)

Do not touch the copper contacts or the ink nozzles

64

hp psc 2300 series

maintain your hp psc

replace the print cartridges
A message appears on the front panel display to let you know when the ink level
for the print cartridge is low. In addition, you can check the ink levels through
the HP Director on your computer. For information, see check the ink levels on
page 62. When you receive this message, it is recommended that you replace
the print cartridge. You should also replace the print cartridges when you see
faded text or if you experience print quality issues related to the print cartridges.
You might also need to replace a print cartridge when you want to use the photo
print cartridge for printing high-quality photos.
For more information on ordering replacement print cartridges, see order print
cartridges on page 59.
1

Turn on the HP PSC, then open the print-carriage access door by lifting the
handle until the door locks into place.
The print carriage will be on the far right side of the HP PSC. Wait for the
ramp below the print carriage to lower before removing the print
cartridges.

maintain your hp psc

Latches
Print-carriage access door

2

reference guide

After the carriage stops moving and the ramp has lowered, lift the latch up
to release the print cartridge.

65

chapter 8

Push down on the print cartridge to release it, and then pull it toward you
out of its slot.

4

If you are removing the black print cartridge in order to install the photo
print cartridge, store it in the print cartridge protector.
For information on the print cartridge protector, see use the print cartridge
protector on page 67.

5

Remove the new print cartridge from its packaging and, being careful to
touch only the black plastic, gently remove the pink tape by using the pull
tab.

maintain your hp psc

3

Caution! Do not touch the copper contacts or ink nozzles.
6

66

Push the new print cartridge below the metal bar at a slight angle, into the
appropriate slot, until it clicks into place.
The tri-color print cartridge goes on the left and the black or photo print
cartridge goes on the right.

hp psc 2300 series

maintain your hp psc

7

Press down on the latch until it stops. Make sure the latch catches below
the bottom tabs.

8

Close the print-carriage access door.

use a photo print cartridge

For more information on purchasing a photo print cartridge, see order print
cartridges on page 59.

use the print cartridge protector
When you purchase a photo print cartridge, you will receive a print cartridge
protector. The print cartridge protector is designed to keep your print cartridge
secure when it is not being used. It also prevents the ink from drying out.
Whenever you remove a print cartridge from the HP PSC, store it in the print
cartridge protector.
!

reference guide

To insert a print cartridge into the print cartridge protector, slide the print
cartridge into the print cartridge protector at a slight angle and snap it
securely into place.

67

maintain your hp psc

You can optimize the quality of the photos you print with your HP PSC by
purchasing a photo print cartridge. To use the photo print cartridge, remove the
black print cartridge and insert the photo print cartridge in its place. With the
tri-color print cartridge and photo print cartridge installed, you have a six-ink
system, which provides enhanced quality photos. When you want to print
regular text documents, swap the black print cartridge back in. Use a print
cartridge protector to keep your print cartridge secure when it is not being used.
For more information on using the print cartridge protector, see use the print
cartridge protector on page 67 and for more information on replacing print
cartridges, see replace the print cartridges on page 65.

chapter 8

!

To remove the print cartridge from the print cartridge protector, press
down and back on the top of the print cartridge protector to release the
print cartridge, then slide the print cartridge out of the print cartridge
protector.

align the print cartridges
The HP PSC prompts you to align cartridges every time you install or replace a
print cartridge. You can also align the print cartridges at any time from the front
panel or the HP Director. Aligning the print cartridges ensures high-quality
output.
maintain your hp psc

Note: If you remove and reinstall the same print cartridge, the HP PSC will
not prompt you to align the print cartridges.
to align the print cartridges when prompted
!

Press OK.
The HP PSC prints an alignment page and aligns the print cartridges.
Recycle or discard the page.

to align the cartridges from the front panel
1

Press Setup.

2

Press 2, then press 2.
This selects Maintenance and then selects Align Print Cartridges.
Maintenance
1: Clean Print Cartridges
2: Align Print Cartridges
3: Restore Factory Defaults
4: Set Language & Country/Region
5: Set Power Save Mode Time
6: Set Scroll Speed
7: Set Prompt Delay Time

The HP PSC prints an alignment page and aligns the print cartridges.
Recycle or discard the page.

68

hp psc 2300 series

maintain your hp psc

to align the print cartridges from the hp director for Windows users
1

From the HP Director, choose Settings, choose Print Settings, and then
choose Printer Toolbox.

2

Click the Device Services tab.

3

Click Align the Print Cartridges.
The HP PSC prints an alignment page and aligns the print cartridges.
Recycle or discard the page.

to align the print cartridges from the hp director for Macintosh users
1

From the HP Director, click Settings, and then choose Maintain Printer.

2

If the Select Printer dialog box opens, select your HP PSC, and then click
Utilities.

3

From the list, select Calibrate.

4

Click Align.
The HP PSC prints an alignment page and aligns the print cartridges.
Recycle or discard the page.

clean the print cartridges

1

Press Setup.

2

Press 2, then press 1.
This selects Maintenance and then selects Clean Print Cartridges.
Maintenance
1: Clean Print Cartridges
2: Align Print Cartridges
3: Restore Factory Defaults
4: Set Language & Country/Region
5: Set Power Save Mode Time
6: Set Scroll Speed
7: Set Prompt Delay Time

If copy or print quality still seem poor after you clean the print cartridges,
replace the print cartridge that is affected. For information on replacing
print cartridges, see replace the print cartridges.

clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated front panel messages
prompting you to check a print cartridge after you already have cleaned or
aligned the print cartridges.
Caution! Do not remove both print cartridges at the same time.
Remove and clean each print cartridge one at a time.

reference guide

69

maintain your hp psc

Use this feature when the Self-Test Report shows streaking or white lines through
any of the lines of color. Do not clean print cartridges unnecessarily. This wastes
ink and shortens the life of the ink nozzles.

chapter 8

Make sure you have the following materials available:
•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not
come apart or leave fibers.

•

Distilled, filtered, or bottled water (tap water might contain contaminants
that can damage the print cartridges).

maintain your hp psc

Note: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP PSC.
1

Turn the HP PSC on and open the print-carriage access door.
The print carriage will be on the far right side of the device. Wait for the
ramp below the print carriage to lower before removing the print
cartridges.

2

After the print carriage has moved to the right and the ramp has lowered,
unplug the power cord from the back of the HP PSC.

3

Lift the latch to release the print cartridge, then pull it out of its slot.

4

Inspect the print cartridge contacts for ink and debris buildup.

5

Dip a clean foam rubber swab or lint-free cloth into distilled water, and
squeeze any excess water from it.

6

Hold the print cartridge by its sides.

7

Clean the contacts. Do not clean the nozzles.

Contacts
Nozzles - do not clean

8

Place the print cartridge back into the holder and close the latch.

9

Repeat if necessary for the other print cartridge.

10 Gently close the print-carriage access door and plug in the HP PSC.

70

hp psc 2300 series

maintain your hp psc

restore factory defaults
You can restore the original factory settings to what they were when you
purchased your HP PSC.
You can perform this process from the front panel only.
1

Press Setup.

2

Press 2, then press 3.
This selects Maintenance and then selects Restore Factory Defaults.
Maintenance
1: Clean Print Cartridges
2: Align Print Cartridges
3: Restore Factory Defaults
4: Set Language & Country/Region
5: Set Power Save Mode Time
6: Set Scroll Speed
7: Set Prompt Delay Time

The factory default settings are restored.

The bulb in your HP PSC remains on for a specified period so that the device is
immediately ready to respond to your request. When the HP PSC has not been
used within that specified period, it turns the bulb off to preserve power. You
can exit this mode by pressing any button on the front panel.
Your HP PSC is automatically set to enter power-save mode after 12 hours. You
can choose 1, 4, 8, or 12 hours for the power save time.
1

Press Setup.

2

Press 2, then press 5.
This selects Maintenance and then selects Set Power Save Mode Time.
Maintenance
1: Clean Print Cartridges
2: Align Print Cartridges
3: Restore Factory Defaults
4: Set Language & Country/Region
5: Set Power Save Mode Time
6: Set Scroll Speed
7: Set Prompt Delay Time

3

reference guide

Press

until the appropriate time appears, then press OK.

71

maintain your hp psc

set the power save time

chapter 8

set the prompt delay time
The Prompt Delay Time option allows you to control the amount of time that
passes before a message is displayed prompting you to take further action. For
example, if you press Copy and the prompt delay time passes without pressing
another button, “Press START Color or Black to begin copy.” appears in the front
panel display. You can choose Normal, Fast, or Slow. The default is Normal.
1

Press Setup.

2

Press 2, then press 7.
This selects Maintenance and then selects Set Prompt Delay Time.

maintain your hp psc

Maintenance
1: Clean Print Cartridges
2: Align Print Cartridges
3: Restore Factory Defaults
4: Set Language & Country/Region
5: Set Power Save Mode Time
6: Set Scroll Speed
7: Set Prompt Delay Time

3

72

Press

until the delay time appears, then press OK.

hp psc 2300 series

get hp psc support

9

Hewlett-Packard provides Internet and phone support for your HP PSC.
This section contains the following topics:
•

get support and other information from the Internet on page 73

•

hp customer support on page 73

•

prepare your hp psc for shipment on page 76

•

hp distribution center on page 77

If you are unable to find the answer you need in the printed or onscreen documentation
supplied with your product, you can contact one of the HP support services listed in the
following pages. Some support services are available only in the U.S. and Canada, while
others are available in many countries/regions worldwide. If a support service number is
not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet
If you have Internet access, you can get help from the following HP website:
www.hp.com/support
This website offers technical support, drivers, supplies, and ordering information.

hp customer support
Software programs from other companies might be included with your HP PSC. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
Make sure that:
a. Your HP PSC is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.

2

Reset your HP PSC:
a. Turn off the HP PSC by using the On button located on the front panel of the
device.
b. Unplug the power cord from the back of the HP PSC.
c. Plug the power cord back into the device.
d. Turn on the HP PSC by using the On button.

3

For more information, go to the HP website at:
www.hp.com/support

73

hp psc support

1

chapter 9
4

If you are still experiencing problems and need to speak with an HP Customer
Support Representative, do the following:
a. Have the specific name of your HP PSC, as it appears on the device, available.
b. Have your serial number and service ID ready. To display your serial number,
press OK and Start Black at the same time, until the serial number appears in
the front panel display. To display your service ID, on the front panel, press OK
and Start Color at the same time, until SERV ID: and the number appear in the
front panel display.
c. Print a Self-Test Report. For information on printing a Self-Test Report, see print
a self-test report on page 63.
d. Make a color copy.
e. Be prepared to describe your problem in detail.

5

Call HP Customer Support. Be near your HP PSC when you call.

call in North America during warranty
Call 1-800-HP-INVENT. US phone support is available in both English and Spanish
languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside
the warranty period.

call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of
current international HP Support Service numbers, go to this website and choose your own
country/region or language:
www.hp.com/support
You can call the HP support center in the following countries/regions. If your country/
region is not listed, contact your local dealer or nearest HP Sales and Support Office to
find out how to obtain services.
Support service is free during the warranty period; however, your standard long-distance
phone charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the details and conditions of phone support
in your country/region by going to the following website:
www.hp.com/support

hp psc support

Alternatively, you can ask your dealer or call HP at the phone number provided in this
guide.
As part of our constant efforts to improve our phone support service, we advise you to
check our website on a regular basis for new information regarding service features and
delivery.

country/region

hp technical support

country/region

hp technical support

Algeria1

+213(0)61 56 45 43

Luxembourg (French)

900 40 006

Argentina

(54)11-4778-8380
0-810-555-5520

Luxembourg (German)

900 40 007

Australia

+61 3 8877 8000
1902 910 910

Malaysia

1-800-805405

Austria

+43 (0) 820 87 4417

Mexico

01-800-472-6684

Bahrain (Dubai)

+973 800 728

Mexico (Mexico City)

5258-9922

Belgium (Dutch)

+32 (0) 70 300 005

Morocco1

+212 224 047 47

Belgium (French)

+32 (0) 70 300 004

Netherlands (0.10 Euro/
min.)

0900 2020 165

74

hp psc 2300 series

get hp psc support

hp technical support

country/region

hp technical support

Bolivia

800-100247

New Zealand

0800 441 147

Brazil (Grande São
Paulo)

(11) 3747 7799

Norway

+47 815 62 070

Brazil (Demais
Localidades)

0800 157751

Oman

+971 4 883 8454

Canada during
warranty

(905) 206 4663

Palestine

+971 4 883 8454

Canada post-warranty
(per-call charge)

1-877-621-4722

Panama

001-800-7112884

Caribbean & Central
America

1-800-711-2884

Peru

0-800-10111

Chile

800-800-360-999

Philippines

632-867-3551

China

86-21-38814518
8008206616

Poland

+48 22 865 98 00

Colombia

9-800-114-726

Portugal

+351 808 201 492

Costa Rica

0-800-011-0524

Puerto Rico

1-877-232-0589

Czech Republic

+42 (0) 2 6130 7310

Qatar

+971 4 883 8454

Denmark

+45 70202845

Romania

+40 1 315 44 42

Ecuador (Andinatel)

999119+1-8007112884

Russia, Moscow

+7 095 797 3520

Ecuador (Pacifitel)

1-800-225528+1-8007112884

Russia, St. Petersburg

+7 812 346 7997

Europe (English)

+44 (0) 207 512 5202

Saudi Arabia

+966 800 897 14440

Egypt

+20 02 532 5222

Singapore

(65) 272-5300

Finland

+358 (0) 203 66 767

Slovakia

+ 421 2 6820 8080

France (0.34 Euro/
min.)

+33 (0) 892 6960 22

South Africa (RSA)

086 000 1030

Germany (0.12 Euro/
min.)

+49 (0) 180 5652 180

South Africa, Outside
Republic

+27-11 258 9301

Greece

+30 10 6073 603

Spain

+34 902 010 059

Hong Kong

+85 (2) 3002 8555

Sweden

+46 (0)77 120 4765

Guatemala

1800-995-5105

Switzerland 2 (0.08 CHF/

+41 (0) 848 672 672

Hungary

+36 (0) 1 382 1111

Taiwan

+886-2-2717-0055
0800 010 055

India

1-600-112267
91 11 682 6035

Thailand

+66 (2) 661 4000

Indonesia

62-21-350-3408

Tunisia1

+216 1 891 222

Ireland

+353 1890 923902

Turkey

+90 216 579 7171

Israel

+972 (0) 9 830 4848

Ukraine

+7 (380-44) 490-3520

reference guide

min. during peak hours,
0.04 CHF/min. during offpeak hours)

75

hp psc support

country/region

chapter 9

country/region

hp technical support

country/region

hp technical support

Italy

+39 848 800 871

United Arab Emirates

800 4910

Japan

0570 000 511
+81 3 3335 9800

United Kingdom

+44 (0) 870 010 4320

Jordan

+971 4 883 8454

Venezuela

01-800-4746.8368

Korea

+82 1588 3003

Venezuela (Caracas)

(502) 207-8488

Kuwait

+971 4 883 8454

Vietnam

84-8-823-4530

Lebanon

+971 4 883 8454

Yemen

+971 4 883 8454

1 This Call Center supports French-speaking customers from the following countries: Morocco,
Tunisia, and Algeria.
2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.

call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-ofwarranty support fee of $27.50 (inc GST) will be charged to your credit card. You can
also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to
5:00 P.M. Monday through Friday. Charges and support hours are subject to change
without notice.

prepare your hp psc for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are
requested to send your HP PSC in for service, please follow the power off and repackage
steps below to avoid further damage to the HP product.
1

Turn on the HP PSC.
Disregard steps 1 through 6 if your HP PSC will not turn on and the print carriage is
in the home position. You will not be able to remove the print cartridges. Proceed to
step 7.

2

Open the print-carriage access door.

3

Remove the print cartridges from their holders, and lower the latches. See replace
the print cartridges on page 65 for information on removing the print cartridges.

hp psc support

Caution! Remove both print cartridges and lower both latches. Failure to
do so might damage your HP PSC.

76

4

Place the print cartridges in an airtight bag so they will not dry out, and put them
aside. Do not send them with the HP PSC, unless instructed to by the HP customer
support call agent.

5

Close the print-carriage access door and wait a few minutes for the print carriage
to move back to its home position.

6

Turn off the HP PSC.

hp psc 2300 series

get hp psc support
7

Remove the front panel cover as follows:
a. Place your finger in the notch on the right corner near the front panel display.
b. Gently pry the corner up and lift the front panel cover from the HP PSC.

8

Retain the front panel cover. Do not return the front panel cover with the HP PSC.

9

If available, pack the HP PSC for shipment by using the original packing materials
or the packaging materials that came with your exchange device.

If you do not have the original packaging materials, please use other adequate
packaging materials. Shipping damage caused by improper packaging and/or
improper transportation is not covered under the warranty.
Place the return shipping label on the outside of the box.

11

Include the following items in the box:
– A brief description of symptoms for service personnel (samples of print quality
problems are helpful).
– A copy of the sales slip or other proof of purchase to establish the warranty
coverage period.
– Your name, address, and a phone number where you can be reached during
the day.

hp distribution center
To order HP PSC software, a copy of the printed Reference Guide, a Setup Poster, or other
customer-replaceable parts, do one of the following:
•

In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836).

•

Outside of this country/region, go to this website:
www.hp.com/support

reference guide

77

hp psc support

10

hp psc support

chapter 9

78

hp psc 2300 series

warranty information

10

Your HP PSC comes with a limited warranty that is described in this section. Information
about how to obtain warranty service and how you can upgrade your standard factory
warranty is also provided.
This section contains the following topics:
•

duration of limited warranty on page 79

•

warranty service on page 79

•

warranty upgrades on page 79

•

returning your hp psc 2300 series for service on page 80

•

hewlett-packard limited global warranty statement on page 80

duration of limited warranty
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (ink cartridges): Until the genuine HP ink is depleted, or the
“end of warranty” date printed on the product is reached, whichever occurs first.

warranty service
express service
To obtain HP express repair service, the customer must contact an HP service office or an
HP Customer Support Center for basic troubleshooting first. See hp customer support on
page 73 for steps to take before calling Customer Support.
If a customer device needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized service
providers who are certified by HP to service the HP product.

warranty upgrades

For more information, please call 1-888-999-4747 or go to the HP website:
www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See call elsewhere
in the world on page 74 for a list of international Customer Support numbers.
79

warranty information

Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days of product purchase. This program offers phone
support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through
Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support
call it is determined that you need a replacement product, then HP will ship you this
product next business day free of charge. Available in U.S. only.

chapter 10

returning your hp psc 2300 series for service
Before returning your HP PSC for service, you must call HP Customer Support. See
hp customer support on page 73 for steps to take before calling Customer Support.

hewlett-packard limited global warranty statement
The following information specifies the HP limited global warranty.
This section contains the following information:
•

extent of limited warranty on page 80

•

limitations of warranty on page 81

•

limitations of liability on page 81

•

local law on page 81

•

limited warranty information for EU countries on page 82

extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC
2300 Series product (“Product”), including related software, accessories, media, and
supplies, shall be free from defects in material and workmanship for the duration, which
begins on the date of purchase by the Customer.
For each hardware Product, the duration of HP’s limited warranty is one year for parts
and one year for labor. For all other Products, the duration of HP’s limited warranty for
both parts and labor is ninety days.
For each software Product, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any Product shall be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal use of a
Product, and does not cover any other problems, including those which arise as a result
of (a) improper maintenance or modification, (b) software, accessories, media, or
supplies not provided or supported by HP, or (c) operation outside the Product’s
specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge
does not affect either the warranty to the Customer or any HP support contract with the
Customer. However, if Product failure or damage is attributable to the use of a non-HP or
refilled ink cartridge, HP shall charge its standard labor and materials charges to service
the Product for the failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product,
HP shall either repair or replace the defective Product, at HP’s option. Where labor
charges are not covered by HP’s limited warranty, repairs shall be at HP’s standard
charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered
by HP’s warranty, HP shall, within a reasonable time after being notified of the defect,
refund the purchase price for the Product.

warranty information

HP shall have no obligation to repair, replace, or refund until the Customer returns the
defective Product to HP.
Any replacement product may be either new or like-new, provided that it has functionality
at least equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts, components, or
materials equivalent to new in performance.

80

hp psc 2300 series

warranty information
HP’s limited warranty for each Product is valid in any country/region or locality where HP
has a support presence for the Product and where HP has marketed the Product. The level
of warranty service may vary according to local standards. HP shall have no obligation
to alter the form, fit, or function of the Product in order to make it operate in a country/
region or locality for which the Product was never intended to operate.

limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.

limitations of liability
To the extent allowed by local law, the remedies provided in this Limited Warranty
Statement are the Customer’s sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT
SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.

local law
This Limited Warranty Statement gives the Customer specific legal rights. The Customer
may also have other rights which vary from state to state in the United States, from
province to province in Canada, and from country/region to country/region elsewhere
in the world.
To the extent this Limited Warranty Statement is inconsistent with local law, this Statement
shall be deemed modified to be consistent with such local law. Under such local law,
certain disclaimers and limitations of this Statement may not apply to the Customer. For
example, some states in the United States, as well as some governments outside the United
States (including provinces in Canada), may:
Preclude the disclaimers and limitations in this Statement from limiting the statutory rights
of a consumer (for example, the United Kingdom);
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations;
or
Grant the Customer additional warranty rights, specify the duration of implied warranties
which the manufacturer cannot disclaim, or not allow limitations on the duration of implied
warranties.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS
IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED
HP PRODUCTS TO SUCH CUSTOMERS.

warranty information

reference guide

81

chapter 10

limited warranty information for EU countries
Listed below are the names and addresses of the HP entities which grant HP’s Limited
Warranty (manufacturer’s warranty) in EU countries.
You may also have statutory legal rights against the seller on the basis of the purchase
agreement in addition to the manufacturer’s warranty, which are not restricted by this
manufacturer’s warranty.
Ireland
Hewlett-Packard Ireland Ltd.
30 Herbert Street
IRL-Dublin 2

Danmark
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkeroed

Nederland
Hewlett-Packard Nederland BV
Startbaan 16
1187 XR Amstelveen NL

France
Hewlett-Packard France
1 Avenue du Canada
Zone d’Activite de Courtaboeuf
F-91947 Les Ulis Cedex

Portugal
Hewlett-Packard Portugal - Sistemas de
Informática e de Medida S.A.
Edificio D. Sancho I
Quinta da Fonte
Porto Salvo
2780-730 Paco de Arcos
P-Oeiras

Deutschland
Hewlett-Packard GmbH
Herrenberger Straße 110-140
D-71034 Böblingen

Österreich
Hewlett-Packard Ges.m.b.H.
Lieblgasse 1
A-1222 Wien

España
Hewlett-Packard Española S.A.
Carretera Nacional VI
km 16.500
28230 Las Rozas
E-Madrid

Suomi
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo

Greece
Hewlett-Packard Hellas
265, Mesogion Avenue
15451 N. Psychiko Athens

Sverige
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista

Italia
Hewlett-Packard Italiana S.p.A
Via G. Di Vittorio 9
20063 Cernusco sul Naviglio
I-Milano

United Kingdom
Hewlett-Packard Ltd
Cain Road
Bracknell
GB-Berks RG12 1HN

warranty information

Belgique/Luxembourg
Hewlett-Packard Belgium SA/NV
Woluwedal 100
Boulevard de la Woluwe
B-1200 Brussels

82

hp psc 2300 series

11

The technical specifications and international regulatory information for your HP PSC are
provided in this section.
This chapter contains the following topics:
•

system requirements on page 83

•

paper specifications on page 84

•

print specifications on page 86

•

print margin specifications on page 86

•

copy specifications on page 87

•

photo memory card specifications on page 88

•

scan specifications on page 88

•

physical specifications on page 88

•

power specifications on page 88

•

environmental specifications on page 89

•

additional specifications on page 89

•

environmental product stewardship program on page 89

•

regulatory notices on page 90

system requirements
The following specifications are subject to change without notice.

Windows PC requirements
item

minimum

Processor

See Read Me file for details

Operating System
Windows 98
Windows 98SE
Windows ME

RAM
64 MB

RAM
256 MB

Windows 2000
Windows XP

RAM
128 MB

RAM
256 MB or more

Disk space needed for installation

See Read Me file for details

Additional disk space needed for
scanned images

50 MB

Additional disk space needed for
Memories Disc

700 MB

Monitor

SVGA 800 by 600
16-bit color

Additional hardware

CD-ROM drive

I/O

Available USB port

Internet access

recommended

Recommended

83

technical information

technical information

technical information

chapter 11

Windows PC requirements
item

minimum

Sound card

recommended
Recommended

Other

Microsoft Internet Explorer
5.01 or higher

Macintosh requirements
item

minimum

Processor

See Read Me file for details

RAM
Macintosh OS 9
Macintosh OS X

64 MB
128 MB

Disk space needed for installation
Macintosh OS 9
Macintosh OS X

200 MB
100 MB

recommended

128 MB
256 MB

Additional disk space needed for
scanned images

50 MB

Additional disk space needed for
Memories Disc

See Read Me file for details

Monitor

SVGA 800 by 600

Additional hardware

CD-ROM drive

I/O

Available USB port

Internet access

Recommended

Sound card

Recommended

Other

Microsoft Internet Explorer
5.01 or higher

paper specifications
This section contains the following topics:
•

paper-tray capacities on page 84

•

paper sizes on page 85

paper-tray capacities

84

type

paper weight

input traya

output trayb

Plain paper

16 to 24 lb.
(60 to 90 gsm)

150 (20 lb. paper)

50 black (20 lb. paper)

Legal paper

20 to 24 lb.
(75 to 90 gsm)

150 (20 lb. paper)

50 black (20 lb. paper)

Cards

110 lb. index max
(200 gsm)

60

10

Envelopes

20 to 24 lb.
(75 to 90 gsm)

22

10

hp psc 2300 series

technical information

paper weight

input traya

output trayb

Banners

16-24 lb. (60-90 gsm)

20

20 or fewer

Transparency film

N/A

25

25 or fewer

Labels

N/A

20 sheets

20 sheets

8.5 by 11 inch
(216 by 279 mm)
photo paper

145 lb.
(236 gsm)

30

30

4 by 6 inch
(10 by 15 cm)
photo paper

145 lb.
(236 gsm)

30

30

technical information

type

a Maximum capacity.
b Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.

paper sizes

reference guide

type

size

Paper

Letter: 8.5 by 11 inches (216 by 279 mm)
Legal: 8.5 by14 inch (216 by 356 mm)
A4: 210 by 297 mm
Photo: 4 by 6 inches (101 by 152 mm), 5 by 7 inches (127
by 178 mm), 8.5 by 11 inches (216 by 279 mm), L (Japan
only) 3.5 by 5 inches (89 by 127 mm)

Banner

Letter: HP Banner Paper, A4
Z-fold Computer Paper: (Tractor Perforations Removed)

Envelopes

U.S. #10: 4.12 by 9.5 inches (105 by 241 mm)
A2: 4.37 by 5.75 inches (111 by146 mm)
DL: 4.33 by 8.66 inches (110 by 220 mm)
C6: 4.49 by 6.38 inches (114 by 162 mm)

Transparency film

Letter: 8.5 by 11 inches (216 by 279 mm)
A4: 210 by 297 mm

Cards

3 by 5 inches (76 by 127 mm)
4 by 6 inches (101 by 152 mm)
5 by 7 inches (127 by 178 mm)
Hagaki postcard: 100 by 148 mm

Labels

Letter: 8.5 by 11 inches (216 by 279 mm)
A4: 210 by 297 mm

Custom

3 by 5 inches up to 8.5 by 14 inches (76 by 127 mm up to
216 by 356 mm)

85

technical information

chapter 11

print specifications
•

600 by 600 dpi black

•

4800 by 1200 dpi color with HP PhotoREt III

•

Method: Drop-on-demand thermal inkjet

•

Language: HP PCL Level 3, PCL3 GUI or PCL 10

•

Print speeds vary according to the complexity of the document.

•

Duty cycle: 500 printed pages per month (average)

•

Duty cycle: 5000 printed pages per month (maximum)

Mode
Best

Normal

Fast

Resolution (dpi)

Speed (ppm)

Black

1200 by 1200

2

Color

1200 by 1200
(up to 4800 dpi optimizeda)

0.5

Black

600 by 600

7

Color

600 by 600

4

Black

300 by 300

21

Color

300 by 300

15

a Up to 4800 by 1200 optimized dpi color printing on premium photo
papers, 1200 by 1200 input dpi.

print margin specifications
top
(leading edge)

bottom
(trailing edge)a

left

right

U.S. letter

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.25 inches
(6.4 mm)

0.25 inches
(6.4 mm)

U.S. legal

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.25 inches
(6.4 mm)

0.25 inches
(6.4 mm)

ISO A4

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

U.S. No. 10

0.13 inches
(3.4 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

A2 (5.5 baronial)

0.13 inches
(3.4 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

DL

0.13 inches
(3.4 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

C6

0.13 inches
(3.4 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

paper

envelopes

cards
U.S. 3 by 5 inches

86

hp psc 2300 series

technical information

bottom
(trailing edge)a

left

right

U.S. 4 by 6 inches

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

U.S. 5 by 8 inches

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

ISO and JIS A6

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

Hagaki (100 by
148 mm)

0.07 inches
(1.8 mm)

0.46 inches
(11.7 mm)

0.13 inches
(3.4 mm)

0.13 inches
(3.4 mm)

Borderless photo
(8.5 by 11 inches)

0

0

0

0

Borderless photo
(4 by 6 inches)

0

0

0

0

Borderless A6 card 0
(105 by 148 mm)

0

0

0

Borderless Hagaki
(100 by 148 mm)

0

0

0

0

technical information

top
(leading edge)

a This margin is not InkJet-compatible; however, the total writing area is compatible.
The writing area is offset from center by 0.21 inches (5.4 mm), which causes
asymmetric top and bottom margins.

copy specifications
•

Digital image processing

•

Up to 99 copies from original (varies by model)

•

Digital zoom from 25 to 400 percent (varies by model)

•

Fit to page, Poster, Many on page

•

Up to 21 copies per minute black, 14 copies per minute color (varies by model)

•

Copy speeds vary according to the complexity of the document

mode
Best

print resolution (dpi) scan resolution (dpi)a

up to 0.8

1200 by 1200b

1200 by 2400

Color

up to 0.8

1200 by 1200b

1200 by 2400

Black

up to 7

600 by 1200

600 by 1200

Color

up to 4

600 by 600

600 by 1200

Black

up to 21

300 by 1200

600 by 1200

Color

up to 14

600 by 300

600 by 1200

Black

Normal

Fast

speed
(ppm)

a Maximum at 400% scaling.
b On photo paper or premium inkjet paper.

reference guide

87

technical information

chapter 11

photo memory card specifications
•

Maximum recommended number of files on a memory card: 1,000

•

Maximum recommended individual file size: 12 megapixel maximum, 8 MB
maximum

•

Maximum recommended memory card size: 1 GB (solid state only)
Note: Approaching any of the recommended maximums on a memory card might
cause the performance of the HP PSC to be slower than expected.

supported memory card types
CompactFlash
SmartMedia
Memory Stick
Memory Stick Duo
Memory Stick Pro
Secure Digital
MultiMediaCard (MMC)
xD-Picture Card

scan specifications
•

Image editor included

•

OCR software automatically converts scanned text to editable text

•

Scan speeds vary according to the complexity of the document

Item

Description

Resolution

1200 by 1200 dpi optical, up to
19,200 dpi enhanced

Color

48-bit color
8-bit grayscale (256 levels of gray)

Interface

TWAIN-compliant

Scanning Area

US Letter, A4

physical specifications
•

Height: 8.7 inch (22 cm)

•

Width: 18.2 inch (46 cm)

•

Depth: 14.6 inch (37 cm)

•

Weight: 18 pounds (8.2 kg)

power specifications

88

•

Power consumption: 80 W maximum

•

Input Voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded

•

Output Voltage: DC 32 V===940 mA, 16 V===625 mA
hp psc 2300 series

technical information

technical information

environmental specifications
•

Recommended Operating Temperature Range: 15º to 32º C (59º to 90º F)

•

Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F)

•

Humidity: 15% to 85% RH non-condensing

•

Non-operating (Storage) Temperature Range: -4º to 60º C (-40º to 140º F)

•

In the presence of high electromagnetic fields it is possible the output from the
HP PSC might be slightly distorted

•

HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to
minimize injected noise due to potential high electromagnetic fields

additional specifications
•

Memory: 8 MB ROM, 16 MB RAM

If you have Internet access, you can get acoustic information from the HP website at:
www.hp.com/support

environmental product stewardship program
This section contains the following topics:
•

protecting the environment on page 89

•

ozone production on page 89

•

energy consumption on page 89

•

paper use on page 90

•

material safety data sheets on page 90

•

plastics on page 90

•

recycling program on page 90

•

hp inkjet supplies recycling program on page 90

protecting the environment
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on
our environment.
For more information, go to HP’s Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html

ozone production
This product generates no appreciable ozone gas (O3).

energy consumption
Energy usage drops significantly while in ENERGY STAR® mode, which saves natural
resources, and saves money without affecting the high performance of this product. This
product qualifies for ENERGY STAR, which is a voluntary program established to
encourage the development of energy-efficient office products.

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ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR
partner, HP has determined that this product meets ENERGY STAR guidelines for energy
efficiency.
For more information on ENERGY STAR guidelines, go to the following website:
www.energystar.gov

paper use
This product is suited for the use of recycled paper according to DIN 19309.

plastics
Plastic parts over 25 grams are marked according to international standards that enhance
the ability to identify plastics for recycling purposes at the end of the product’s life.

material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website. Go to:
www.hp.com/go/msds
Customers without Internet access should contact their local HP Customer Support Center.

recycling program
HP offers an increasing number of product return and recycling programs in many
countries/regions, as well as partnering with some of the largest electronic recycling
centers throughout the world. HP also conserves resources by refurbishing and reselling
some of its most popular products.
This HP product contains the following materials that might require special handling at
end-of-life:
–
–

Mercury in the fluorescent lamp in the scanner (< 2mg)
Lead in solder

hp inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program
is available in many countries/regions, and lets you recycle used print cartridges free of
charge. For more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

regulatory notices
The following topics describe product requirements from various regulatory agencies.
This section contains the following topics:

90

•

regulatory model identification number on page 91

•

FCC statement on page 91

•

note à l’attention des utilisateurs Canadien/notice to users in Canada on page 91

•

geräuschemission on page 91

•

declaration of conformity (European Union) on page 91

•

notice to users in Japan (VCCI-2) on page 92

•

notice to users in Korea on page 92

hp psc 2300 series

technical information

For regulatory identification purposes, your product is assigned a Regulatory Model
Number. The Regulatory Model Number for your product is SDGOB-0301-01. This
regulatory number should not be confused with the marketing name (HP PSC 2300 Series)
or product numbers (Q3073A) (Q3075A).

FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may
cause undesired operation. Class B limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•

Reorient the receiving antenna.

•

Increase the separation between the equipment and the receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

The user may find the following booklet prepared by the Federal Communications
Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This
booklet is available from the U.S. Government Printing Office, Washington DC, 20402.
Stock No. 004-000-00345-4.
Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications to this equipment not expressly approved by the HewlettPackard Company may cause harmful interference and void the FCC
authorization to operate this equipment.

note à l’attention des utilisateurs Canadien/notice to users in Canada
Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les limites
applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
This digital apparatus does not exceed the Class B limits for radio noise emissions from
the digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.

geräuschemission
LpA < 70 dB
am Arbeitsplatz
im Normalbetrieb
nach DIN 45635 T. 19

declaration of conformity (European Union)
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and
EN 45014. It identifies the product, manufacturer’s name and address, and applicable
specifications recognized in the European community.
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notice to users in Japan (VCCI-2)

notice to users in Korea

92

hp psc 2300 series

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technical information

declaration of conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name and Address:
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA
Regulatory Model
Number:

SDGOB-0301-01

Declares that the product:

Product Name:

HP PSC 2300 Series (Q3073A), (Q3075A)

Model Number(s):

2305 (Q3076A), 2310 (Q3077A), 2310xi (Q3078A), 2310v (Q3079A),
2320 (Q3080A), 2306 (Q3081A), Q3082A), 2350 (Q3074A- Japan only)

Power Adapter:

0950-4466

Conforms to the following product specifications:
Safety:

IEC 60950:1991+A1+A2+A3+A4 /
EN 60950:1992+A1+A2+A3+A4+A11
UL1950/CSA22.2 No.950, 3rd Edition:1995
NOM 019-SFCI-1993
GB4943: 2001

EMC:

CISPR 22:1997 / EN 55022:1998 Class B
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2:1995 / EN 61000-3-2:1995
IEC 61000-3-3:1994 / EN 61000-3-3:1995
CNS13438, VCCI-2
FCC Part15-Class B/ICES-003, Issue 2
GB9254:1998

Supplementary Information
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EC, the EMC
Directive 89/336/EC and carries the CE-marking accordingly.
1) The product was tested in a typical configuration.
European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse
140, D-71034 Böblingen Germany. (FAX +49-7031-14-3143

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hp instant share setup and use

HP Instant Share makes it easy to send photos that family and friends can view.
Just take a photo or scan an image, select the photograph or image, and use
the software on your computer to forward the media to an e-mail destination.
You can even upload your photos (depending on your country/region) to an
online photo album, or an online photo finishing service.
With HP Instant Share, family and friends always get photos they can view—no
more large downloads or images that are too big to open. An e-mail with
thumbnail images of your photos is sent with a link to a secure Web page where
your family and friends can easily view, share, print, and save your pictures.
Note: Some operating systems do not support HP Instant Share, but you
can still use your HP Photo & Imaging Director (HP Director) software to
send a photo to family and friends as an e-mail attachment. (For more
information, see send a photo or image using your hp psc (Macintosh) on
page 98.)
This section contains the following topics:
•

use hp instant share in five easy steps (Windows) on page 95

•

send a photo or image using your hp psc (Macintosh) on page 98

•

why should I register with hp instant share (Windows)? on page 100

use hp instant share in five easy steps (Windows)
It is easy to use HP Instant Share with your HP PSC 2300 Series (HP PSC)—
simply:
1

Insert a photo memory card in your HP PSC and transfer the contents to
your Windows-based computer.
OR
Scan an image using your HP PSC and send it to the HP Photo & Imaging
Gallery (HP Gallery) software.
Note: The HP Gallery is a part of the HP Director software that comes with
your HP PSC. The HP Director is installed on your computer when you
install the HP PSC software.

2

From the HP Gallery, select the photograph or image you want to send.

3

From the HP Instant Share tab, click Start HP Instant Share.

4

Create an e-mail destination within HP Instant Share.
Note: You can also set up an Address Book to retain your e-mail addresses.

5

Send your e-mail message.

95

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For specific information on how to use HP Instant Share, see the following
procedures:
•

use the photo upload feature on page 96

•

use a scanned image on page 96

•

access hp instant share from the hp director on page 97
Note: Your computer must be connected to the Internet to use HP Instant
Share. If you are an AOL or CompuServe user, please connect to your
Internet service provider before attempting to use HP Instant Share.

use the photo upload feature
Use photo upload to transfer photos to your computer. Then select a photo to
send to a destination using HP Instant Share. For more information on photo
memory cards and photo upload, see use a photo memory card on page 21.
1

Insert the photo memory card into the appropriate slot on your HP PSC.
If the photo memory card contains new files that have never been
transferred to your computer, a prompt on the display directs you to a
dialog box on your computer. From this dialog box you can continue the
transfer of files from the card to the computer, or cancel the transfer.

2

Choose the option to continue with the transfer.
This saves all the new photos from the photo memory card to your
computer using the HP PSC software.
Note: By default, files are saved in month and year folders depending on
when the photos were taken. The folders are created under the
C:\Documents and Settings\username\My Documents\My Pictures folder
in Windows XP and Windows 2000.
The HP Gallery automatically opens and displays the photos.

3

Select a photo.
Note: For more information on using the HP Gallery, see the onscreen hp
photo & imaging help that came with your software.

4

Click the HP Instant Share tab.

5

To send your photo to a destination using HP Instant Share, go to step 5 in
access hp instant share from the hp director on page 97.

use a scanned image
Scan an image, edit the image in the HP Gallery, and send it to a destination
using HP Instant Share. For more information on scanning an image, see use the
scan features on page 53.

96

1

Load your original face down in the left front corner of the glass.

2

Press Scan.
A Scan menu appears, listing destinations that are set up to scan to. The
default destination is whichever one you selected the last time you used
this menu.

3

Select HP Photo & Imaging Gallery and press OK.

hp psc 2300 series

hp instant share setup and use

Press Start Black or Start Color.
A preview image of the scan appears in the HP Scan window on the
computer, where you can edit it.
For more information about editing a preview image, see the onscreen
hp photo & imaging help that came with your software.

5

Make any needed edits to the preview image in the HP Scan window.
When you have finished, click Accept.
The HP PSC sends the scan to the HP Gallery, which automatically opens
and displays the image.

6

After you have edited the scanned image, select it.
Note: The HP Gallery has many editing tools that you can use to edit your
image and achieve the results you want. For more information, see the
onscreen hp photo & imaging help that came with your software.

7

Click the HP Instant Share tab.

8

To use HP Instant Share, go to step 5 in access hp instant share from the
hp director below.

access hp instant share from the hp director
This section addresses how to use the HP Instant Share e-mail service. The terms
photo and image are both referred to as image in this section. For more
information on using the HP Director, see the onscreen hp photo & imaging help
that came with your software.
1

Open the HP Director.

2

From the HP Director, click HP Gallery.
The HP Photo & Imaging Gallery appears.

3

Select an image from the folder in which it is stored.
Note: For more information on using the HP Gallery, see the onscreen hp
photo & imaging help that came with your software.

4

Click the HP Instant Share tab.

5

In the Control area, click Start HP Instant Share.
The Go Online screen appears in the Work area.

6

Click Next.
The One-Time Setup—Region and Terms of Use screen appears.

7

Select your country/region from the list.

8

Read the Terms of Service, select the I agree check box, and click Next.
The Select an HP Instant Share Service screen appears.

9

Select HP Instant Share E-mail to send images through e-mail.

10 Click Next.
11 At the Create HP Instant Share E-Mail screen, complete the To, From,
Subject, and Message fields.
Note: To open and maintain an e-mail address book, click Address Book,
register with HP Instant Share, and obtain a HP Passport.
Note: To send your e-mail message to multiple addresses, click How to email multiple people.
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12 Click Next.
The Add Captions screen appears.
13 Enter a caption for your digital image, and then click Next.
Your image is uploaded to the HP Instant Share services website.
After the image is uploaded, the Photos E-mailed screen appears.
Your e-mail message is sent with a link to a secure Web page that stores
your image for 60 days.
14 Click Finish.
The HP Instant Share website opens in your browser.
From the website, you can select an image, and choose from a number of
processing options.

send a photo or image using your hp psc (Macintosh)
If your HP PSC is connected to a Macintosh, you can send a photo or image to
anyone with an e-mail account. You can initiate your e-mail message from an email application installed on your computer by pressing E-mail in the
HP Gallery. You open the HP Gallery from the HP Director.
This section contains the following topics:
•

use the photo upload feature on page 96

•

use a scanned image on page 99

•

access the e-mail option from the hp director on page 99

use the photo upload feature
Use photo upload to transfer photos to your computer. Then select a photo to
send to a destination using your e-mail program. For more information on photo
memory cards, see use a photo memory card on page 21.
1

Insert the photo memory card into the appropriate slot on your HP PSC.
If the photo memory card contains new files that have never been
transferred to your computer, a prompt on the display directs you to a
dialog box on your computer. From this dialog box you can continue the
transfer of files from the card to the computer, or cancel the transfer.

2

Choose the option to continue with the transfer.
This saves all the new photos from the photo memory card to your
computer using the HP PSC software.
Note: By default, files are saved to the computer in the default location
Hard Drive:Documents:HP All-in-One Data:Photos folder (OS 9) or Hard
Drive:Users:User Name:Pictures:HP Photos folder (OS X).
Note: On a Macintosh you can use iPhoto as a transfer destination instead
of HP Gallery. See the use iphoto section in the hp photo and imaging help
that came with your software.

3

98

To access the photos for use with your e-mail program, see access the email option from the hp director on page 99.

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hp instant share setup and use

Scan an image, edit the image in the HP Gallery, and send it to a destination
using your e-mail program. For information on scanning an image, see use the
scan features on page 53.
1

Load your original face down in the left front corner of the glass.

2

Press Scan.
A Scan menu appears, listing destinations that are set up to scan to. The
default destination is whichever one you selected the last time you used
this menu.

3

Select HP Photo and Imaging Gallery and press OK.

4

Press Start Black or Start Color.
A preview image of the scan appears in the HP Scan window on the
computer, where you can edit it.
For more information about editing a preview image, see the onscreen
hp photo and imaging help that came with your software.

5

Make any needed edits to the preview image in the HP Scan window.
When you have finished, click Accept.
The HP PSC sends the scan to the HP Gallery, which automatically opens
and displays the image.

6

After you have edited the scanned image, select it.
Note: The HP Gallery has many editing tools that you can use to edit your
image and achieve the results you want. For more information, see the
onscreen hp photo and imaging help that came with your software.

7

Click E-mail.
The e-mail program on your Macintosh opens.
You can now send the images as an e-mail attachment by following the
prompts on your Macintosh.

access the e-mail option from the hp director
This section addresses how to use your e-mail service with the HP Gallery. The
terms photo and image are both referred to as image in this section. For more
information on using the HP Director, see the onscreen hp photo and imaging
help that came with your software.

reference guide

1

Open the HP Director and click HP Gallery (OS 9).
OR
Click HP Director in the Dock, and select HP Gallery from the Manage and
Share section of the HP Director menu (OS X).
The HP Photo and Imaging Gallery opens.

2

Select an image.
For more information on using the HP Gallery, see the onscreen hp photo
and imaging help that came with your software.

3

Click E-mail.
The e-mail program on your Macintosh opens.
You can now send the images as an e-mail attachment by following the
prompts on your Macintosh.
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chapter 12

why should I register with hp instant share (Windows)?
With the HP PSC 2300 Series, HP Instant Share user registration is required
only if you choose to use the Address Book. User registration is a separate logon process from the HP product registration and is accomplished using the
HP Passport setup program.
If you choose to save e-mail addresses and create distribution lists in an
HP Instant Share Address Book, you will be prompted to register. Registration is
required prior to configuring the Address Book and accessing the Address Book
when addressing an HP Instant Share e-mail.

100

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troubleshooting information
troubleshooting

13

This section contains troubleshooting information for the HP PSC 2300 Series
(HP PSC). Specific information is provided for installation and configuration
issues. References to the troubleshooting section in the hp photo & imaging help
are provided for operational topics.
This section contains the following topics:
•

installation troubleshooting on page 101

•

operational troubleshooting on page 109

installation troubleshooting
Installation and configuration troubleshooting tips are included in this section for
some of the most common issues associated with HP PSC software and
hardware installation, and HP Instant Share.
This section contains the following topics:
•

software and hardware installation troubleshooting on page 101

•

hp instant share setup troubleshooting on page 109

software and hardware installation troubleshooting
If you encounter a software or hardware problem during installation, see the
topics below for a possible solution.
During a normal installation of the HP PSC software, the following things occur:
•

The HP PSC CD-ROM runs automatically

•

The software installs

•

Files are copied to your hard drive

•

You are requested to plug in the HP PSC

•

A green OK and check mark appear on an installation wizard screen

•

You are requested to restart your computer

•

The registration process runs

If any of these things did not occur, there might be a problem with the
installation. To check the installation on a PC, verify the following:
•

Start the HP Director and check to make sure the following icons appear:
scan picture, scan document, and hp gallery. For information about
starting HP Director, see use the hp director software to do more with your
hp psc on page 6. If the icons do not appear immediately, you might need

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to wait a few minutes for the HP PSC to connect to your computer.
Otherwise, see Some of the icons are missing in the hp director on
page 104.
•

Open the Printers dialog box and check to see that the HP PSC is listed.

•

Look at the Task Tray for an HP PSC icon. This indicates that the HP PSC is
ready.

Task Tray
HP PSC icon

software installation troubleshooting
Use this section to solve any problems you might encounter while installing the
HP PSC software.

problem

possible cause and solution

When I insert the CD- follow these steps:
ROM into my
1 From the Windows Start menu, choose Run.
computer’s CD-ROM
2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is
drive, nothing
not assigned to drive letter d, use the appropriate drive letter), and
happens
then click OK.
The minimum system
checks screen
appears

102

Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is. Then correct
the problem before attempting to install the software.

hp psc 2300 series

troubleshooting information

possible cause and solution

troubleshooting

problem
A red X appears on
the USB connect
prompt

Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
follow these steps

reference guide

1

Verify that the front panel cover is firmly attached, then unplug the
HP PSC and plug it in again.

2

Verify that the USB and power cables are plugged in.

3

Verify that the USB cable is set up properly as follows:
– Unplug the USB cable and plug it in again.
– Do not attach the USB cable to a keyboard or non-powered
hub.
– Verify that the USB cable is 3 meters or less in length.
– If you have several USB devices attached to your computer,
you might want to unplug the other devices during the
installation.

4

Continue with the installation and reboot the computer when
prompted. Then open HP Director and check for the essential icons
(scan picture, scan document, and hp gallery)

5

If the essential icons do not appear, remove the software and then
reinstall it as described in Some of the icons are missing in the
hp director on page 104.

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problem

possible cause and solution

I received a message Try to continue with the installation. If that doesn’t work, stop and then
that an unknown error restart the installation, and follow the directions on the screen. If an
has occurred
error occurs, you might need to uninstall and then reinstall the software.
For information on this procedure see Some of the icons are missing in
the hp director on page 104.
Some of the icons are If the essential icons (scan picture, scan document, and HP Gallery) do
missing in the
not appear, your installation might not be complete.
hp director
If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP PSC program files
from your hard drive. Be sure to remove them properly using the
uninstall utility provided in the HP PSC program group.
A reinstall can take from 20 to 40 minutes. There are three methods to
uninstall the software on a Windows computer as described below.
to uninstall from a Windows computer, method 1

104

1

Disconnect your HP PSC from your computer.

2

On the Windows task bar, click Start, Programs All Programs
(XP), Hewlett-Packard, HP PSC 2300 Series, uninstall software.

3

Follow the directions on the screen.

4

If you are asked whether you would like to remove shared files,
click No.
Other programs that use these files might not work properly if the
files are deleted.

5

Launch setup and follow the onscreen directions.

6

To reinstall the software, insert the HP PSC 2300 Series CD-ROM
into your computer’s CD-ROM drive, and follow the instructions
that appear on the screen

7

After the software is installed, connect the HP PSC to your
computer. Turn on the HP PSC using the On button. To continue
with the installation, follow the onscreen instructions and the
instructions provided in the Setup Poster that came with your HP
PSC.
After connecting and turning on your HP PSC, you might have to
wait several minutes for all of the Plug and Play events to
complete.
When the software installation is complete, you will see a Status
Monitor icon in the System Tray.

8

To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the key
icons (scan picture, scan document, send fax, and HP Gallery),
the software has been properly installed.

hp psc 2300 series

troubleshooting information

possible cause and solution

Some of the icons are to uninstall from a Windows computer, method 2
Use this method if uninstall software is not available in the Start menu.
missing in the
hp director
1 Disconnect your HP PSC from your computer.
(continued)
2 On the Windows task bar, click Start, Settings, Control Panel.
3

Double-click Add/Remove Programs.

4

Select HP PSC & Officejet & OfficeJet 3.0, and then click Change/
Remove.

5

Follow the onscreen directions.

6

Reboot your computer.

7

Launch setup and follow the directions for reinstall.

to uninstall from a Windows computer, method 3
This is an alternative method if uninstall software is not available in the
Start menu.
1

Disconnect your HP PSC from your computer.

2

Run the HP PSC 2300 Series software Setup program.

3

Select Uninstall and follow the onscreen directions.

4

Reboot your computer.

5

Run the HP PSC 2300 Series software Setup program again.

6

Launch Reinstall and follow the onscreen instructions.

to uninstall from a Macintosh computer
1

Disconnect the HP PSC from your Macintosh.

2

Double-click the Applications:Hewlett-Packard folder.

3

Double-click HP Uninstaller.

4

Follow the onscreen instructions.

5

Restart your computer.

6

To reinstall the software, insert the HP PSC 2300 Series CD-ROM
into your computer’s CD-ROM drive.
Note: When reinstalling the software, follow the instructions in the
Setup Poster. Do not connect the HP PSC to your computer until
after you have completed the software installation.

The registration
screen does not
appear

reference guide

7

On the desktop, open the CD-ROM, double-click hp all-in-one
installer, and follow the instructions that appear.

!

Launch the Product Registration program in the HP folder on the
Windows Start menu. Click Start, Start Programs or All Programs
(XP), Hewlett-Packard, HP PSC 2300 Series, product registration.

105

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chapter 13

problem

possible cause and solution

The Digital Imaging
Monitor does not
appear in the Task
Tray

If the Digital Imaging Monitor does not appear in the Task Tray, start
the HP Director to check whether or not essential icons are there. For
more information, see Some of the icons are missing in the hp director
on page 104.
The Task Tray normally appears in the lower-right corner of the desktop.
Task Tray

HP Digital
Imaging Monitor
icon

hardware installation troubleshooting
Use this section to solve any problems you might encounter while installing the
HP PSC hardware.

problem

possible cause and solution

I received a message
on the front panel
display to attach the
front panel cover

This might mean the front panel cover is not attached, or it is attached
incorrectly. Make sure to align the cover over the buttons on the top
of the HP PSC and snap it firmly into place.

106

hp psc 2300 series

troubleshooting information

possible cause and solution

The front panel
displays the wrong
language

Usually, you set the language and country/region when you first set
up the HP PSC. However, you can change these settings at any time
by using the following procedure:
1

Press Setup.

2

Press 2, and then press 4.
This selects Maintenance, and then selects Set Language &
Country/Region.
You are prompted with a list of languages. You can scroll
through the up and down arrows.

3

Press OK on the appropriate language.

4

When prompted, press 1 for Yes or 2 for No.
You are prompted with all the countries/regions for the selected
language. You can scroll through the up and down arrows.

5

Using the keypad, enter the two-digit number for the appropriate
country/region.

6

When prompted, press 1 for Yes or 2 for No.

7

You can confirm the language and country/region by printing a
Self-Test Report, as follows:
a. Press Setup.
b. Press 1, and then press 2.
This selects Print Report, and then selects Self-Test Report.

I received a message
on the front panel
display to align the
print cartridges

The HP PSC prompts you to align cartridges every time you install a
new print cartridge. For more information, see align the print
cartridges on page 68.

My HP PSC does not
turn on

Make sure each of the power cords is firmly connected, and wait a
few seconds for the HP PSC to turn on. Also, if the HP PSC is plugged
in to a power strip, make sure the power strip is turned on.

reference guide

Note: If you perform an alignment with a particular cartridge,
and then remove and reinstall that cartridge, you will not be
prompted again to realign it.

107

troubleshooting

problem

troubleshooting

chapter 13

problem

possible cause and solution

The HP PSC does not
print

First check to see whether the print cartridge is out of ink. To do this,
see print a self-test report on page 63.
However, before you do this, check the print cartridge to make sure
you have properly removed its packaging. Being careful not to touch
the copper contacts or ink nozzles, make sure you have gently pulled
the pink tab to remove the plastic tape.

If you determine that you need to replace a print cartridge see replace
the print cartridges on page 65.
I received a message
on the front panel
display about a paper
jam or a blocked
carriage

If either a paper jam or blocked carriage error message appears in
the front panel display, there might be some packing material inside
the HP PSC. Lift open the print-carriage access door to expose the
print cartridges and remove any packing material or other items that
do not belong there.

My USB cable is not
connected

Connecting your computer to your HP PSC with a USB cable is
straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the HP PSC. You can
connect to any USB port on the back of your computer.
Note: AppleTalk is not supported.

108

hp psc 2300 series

troubleshooting information

additional installation troubleshooting help

The Readme file provides more information, including:
•

Using the reinstall utility after a failed installation to return your computer
to a state that will allow the HP PSC to be reinstalled.

•

Using the reinstall utility in Windows 98 to recover from a Composite USB
System Driver missing.
This error might occur if the hardware is installed prior to installing the
software. After running the reinstall utility, reboot your PC, and install the
HP PSC software before connecting the HP PSC to your computer.

You can also find more information on the HP website at:
www.hp.com/support

hp instant share setup troubleshooting
HP Instant Share setup errors (such as might occur when setting up the Address
Book) are covered in the HP Instant Share screen-specific help. Specific
operational troubleshooting information is provided in operational
troubleshooting below.

operational troubleshooting
The hp psc 2300 series troubleshooting section in the hp photo & imaging help
contains troubleshooting tips for some of the most common issues associated
with your HP PSC. To access the troubleshooting information from a Windows
computer, go to the HP Photo & Imaging Director, click Help, and then choose
Troubleshooting and Support. Troubleshooting is also available through the
Help button that appears on some error messages.
To access troubleshooting information from a Macintosh (OS X), click the
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director
menu, select HP Photo and Imaging Help, and then click hp psc 2300 series
troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.

reference guide

109

troubleshooting

You might want to refer to the Read Me file for more information on possible
installation problems. On Windows, you can access the Read Me file from the
Start button on the task bar; select Programs, Hewlett-Packard, hp psc
2300 series, View the Readme File. In Macintosh OS 9 or OS X, you can access
the Readme file by double-clicking the icon located in the top-level folder of the
HP PSC software CD-ROM.

chapter 13

troubleshooting

hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below.
When you access the HP Instant Share website, online help is provided for any
error messages encountered.

error message

possible cause and solution

Can’t connect to the
Internet

Your computer is unable to connect to the HP Instant Share server after
the Go Online screen appears.
• Check your Internet connection and make sure you are online.
•

HP Instant Share
Service temporarily
unavailable

110

If you are behind a firewall, verify that your browser proxy settings
are correct.

The HP Instant Share server is currently down for maintenance.
• Try connecting again later.

hp psc 2300 series

index

Numerics
4 by 6 inch (10 by 15 cm)
borderless photos
copy, 38
load paper, 15
A
align print cartridges, 68
B
banners
load paper, 17
Best quality, copy, 36
borderless photos
copy, 38
print, 31
turn on, 27
C
cancel
copy, 51
print, 57
scan, 54
cartridges
align, 68
check ink level, 62
clean, 69
clean contacts, 69
handle, 64
order, 59
photo, 23
replace, 65
self-test report, 63
store, 67
clean
exterior, 62
glass, 61
lid backing, 61
print cartridge contacts, 69
print cartridges, 69
color
intensity, 47
photo enhancements, 48
CompactFlash memory card,
21
copy, 35
black-and-white documents,
37
borderless photos, 38

cancel, 51
darken, 47
default settings, 36
enlarge into poster, 49
enlarge photo to letter size,
41
enlarge to letter size, 45
fit to page, 45
lighten, 47
multiple pages, 37
number of copies, 40
paper size, 19
paper type, 18
photo onto letter paper, 41
photos, enhance, 48
quality, 36
reduce, 45
several per page, 44
speed, 36
text, enhance, 47
T-shirt transfers, 50
washed-out original, 47
Copy menu, 5
country/region setup, 107
crop, avoid with fit to page, 45
customer support, 73
Australia, 76
contact, 73
North America, 74
outside U.S., 74
return your HP PSC, 80
warranty, 79
website, 73
D
darken, copies, 47
default settings
change for copy, 36
change for print, 28
restore factory defaults, 71
DPOF file, 32
E
envelopes
load, 14
tips, 14
environment
energy consumption, 89

inkjet supplies recycling, 90
material safety data sheets,
90
ozone production, 89
paper use, 90
plastics, 90
protecting, 89
recycling program, 90
environmental product
stewardship program, 89
F
factory defaults, restore, 71
Fast quality, copy, 36
FAT format, 22
fit to page, 41, 45
front panel
menu overview, 5
overview, 3
prompt delay, 72
front panel display
set language, 107
G
glass, clean, 61
greeting cards, load, 17
H
Hagaki cards, load, 16
help, ix
HP Director
do more, 6
e-mail option (Macintosh),
99
HP Instant Share access
(Windows), 97
overview, 6
HP distribution center, 77
HP Instant Share
Address Book, 100
overview, 95
simplified approach, 95
use a scanned image, 96
use photo upload, 96
HP Photo & Imaging Gallery,
33
HP PSC
customer support, 73
maintain, 61
111

index

menu overview, 5
return for service, 80
ship, 76
I
ink cartridges. see print
cartridges
iron-on T-shirt transfers, 50
L
labels, load, 17
language setup, 107
lid backing, clean, 61
lighten, copies, 47
lights
power save mode, 71
load
4 by 6 inch (10 by 15 cm)
photo paper, 15
banner paper, 17
envelopes, 14
Hagaki cards, 16
input tray, 12
labels, 17
originals, 11
other types of paper, 17
postcards, 16
M
maintenance, 61
align print cartridges, 68
check ink level, 62
clean exterior, 62
clean glass, 61
clean lid backing, 61
clean print cartridge
contacts, 69
clean print cartridges, 69
handle print cartridges, 64
power save mode, 71
replace print cartridges, 65
restore factory defaults, 71
self-test report, 63
store print cartridges, 67
memory cards, 21
Album layout, 28
borderless photos, 31
default saving location, 22
FAT format, 22
fill in proof sheet, 24
insert, 22
overview, 21
Paper Saver layout, 28
photo print options, 26
print directly, 29
print DPOF file, 32
112

print one, 30
print proof sheet, 23
proof sheet, 23
proof sheet, placement, 25
remove, 22
save photos to computer, 22
scan a proof sheet, 25
slots, 22
Memory Stick memory cards,
21
menu overview, 5
MultiMediaCard (MMC)
memory card, 21
N
Normal quality, copy, 36
number of copies
copy, 40
print, 28
O
order
media, 59
print cartridges, 59
P
paper
avoid jams, 19
load originals, 11
load other types of paper,
17
load the input tray, 12
size, set, 19, 28
type, set, 18, 28
phone numbers, customer
support, 73
Photo Card Job menu, 26
Photo menu, 5
photo print cartridge, 23, 67
photos
borderless copies, 38
borderless printing option,
27
borderless prints, 31
copy several per page, 44
default saving location, 22
enhance copies, 48
fit to page, 41
paper size, 19
paper type, 18
photo print cartridge, 23
print DPOF file, 32
print one, 30
print options, 26
save to computer, 22

select from memory card,
29
postcards, load, 16
posters
copy, 49
power save mode, 71
print, 55
borderless photos, 27, 31
cancel, 57
default settings, 28
DPOF file, 32
from software, 55
one photo, 30
photo options, 26
proof sheet, 23
self-test report, 63
print cartridges
align, 68
check ink level, 62
clean, 69
clean contacts, 69
envelopes, 14
handle, 64
order, 59
photo, 23
photo print cartridge, 67
print cartridge protector, 67
replace, 65
self-test report, 63
store, 67
prompt delay, set, 72
proof sheet, 23
fill in, 24
print, 23
proper placement, 25
scan, 25
Proofsheet menu, 5
Q
quality, copy, 36
R
reduce/enlarge copies
fit to page, 41, 45
image sizes, 44
posters, 49
regulatory notices, 90
declaration of conformity,
93
declaration of conformity
(European Union), 91
FCC statement, 91
geräuschemission, 91
Korean statement, 92

hp psc 2300 series

index

notice to users in Canada,
91
regulatory model
identification number, 91
VCCI-2 (Japan), 92
replace print cartridges, 65
reports, self-test, 63
restore factory defaults, 71
return your HP PSC, 76, 80
S
scan, 53
cancel, 54
from front panel, 53
proof sheet, 25
Scan menu, 5
Secure Digital memory card,
21
self-test report, 63
send a photo
Macintosh, 98
use a scanned image, 99
use photo upload, 98
set
language and country/
region, 107
settings
country/region and
language, 107

reference guide

Setup menu, 5
ship your HP PSC, 76
SmartMedia memory card, 21
speed
copy, 36
front panel prompt delay,
72
stop
copy, 51
print, 57
scan, 54
support services, 73
T
technical information
additional specifications,
89
copy specifications, 87
paper sizes, 85
paper specifications, 84
paper-tray capacities, 84
photo memory card
specifications, 88
physical specifications, 88
power specifications, 88
print margin specifications,
86
print specifications, 86
scan specifications, 88

system requirements, 83
telephone numbers, customer
support, 73
text, enhance on copies, 47
troubleshooting
hardware and software
installation, 101
hardware installation, 106
HP Instant Share setup, 109
HP Instant Share use, 110
installation, 101
operations, 109
software installation, 102
T-shirt transfers, 50
U
USB cable installation, 108
W
warranty, 79
duration, 79
European Union, 82
express, 79
service, 79
statement, 80
upgrades, 79
X
xD memory card, 21

113

index

114

hp psc 2300 series

Visit the hp psc information center
It has everything you need to get the most value from your HP PSC.
•

Technical Support

•

Supplies and Ordering Information

•

Project Tips

•

Ways to Enhance Your Product

www.hp.com/support
© 2003 Hewlett-Packard Company

Printed on recycled paper.
Printed in the U.S.A., Mexico, Germany, Singapore, or Malaysia.

*Q3073-90183*
*Q3073-90183*
Q3073-90183



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