Huawei Technologies EM820U HSPA+ Module User Manual

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INSPIRON
™
SETUP GUIDE
INSPIRON
™
SETUP GUIDE
Regulatory model: P04T series
Regulatory type: P04T001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, YOURS IS HERE, Solution Station, and DellConnect are
trademarks of Dell Inc.; Intel is a registered trademark and Atom is the trademark of Intel Corporation in the U.S. and
other countries; Microsoft, Windows, and the Windows start button logo are either trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the Blu-ray Disc
Association.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2010
P/N 9KKFD
Rev. A00
Contents
Setting Up Your Inspiron Laptop. . . . . . . . . .5
Back View Features. . . . . . . . . . . . . . . . . . . . 24
Before Setting Up Your Computer . . . . . . . . . 5
Computer Base Features. . . . . . . . . . . . . . . . 26
Connect the AC Adapter . . . . . . . . . . . . . . . . 6
Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 29
Connect the Network Cable (Optional) . . . . . 7
Display Features . . . . . . . . . . . . . . . . . . . . . . 30
Press the Power Button . . . . . . . . . . . . . . . . . 8
Removing and Replacing the Battery . . . . . 32
Set Up the Operating System . . . . . . . . . . . . . 9
Software Features . . . . . . . . . . . . . . . . . . . . . 34
Create System Recovery Media
(Recommended) . . . . . . . . . . . . . . . . . . . . . . . 10
Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Install the SIM Card (Optional) . . . . . . . . . . . 12
Enable or Disable Wireless (Optional). . . . . 14
Connect to the Internet (Optional) . . . . . . . . 16
Set Up the TV Tuner (Optional) . . . . . . . . . . . 19
Dell DataSafe Online Backup . . . . . . . . . . . . 36
Solving Problems . . . . . . . . . . . . . . . . . . . . .37
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Network Problems . . . . . . . . . . . . . . . . . . . . . 38
Power Problems. . . . . . . . . . . . . . . . . . . . . . . 39
Using Your Inspiron Laptop . . . . . . . . . . . . .20
Memory Problems . . . . . . . . . . . . . . . . . . . . . 40
Right View Features. . . . . . . . . . . . . . . . . . . . 20
Lockups and Software Problems . . . . . . . . . 41
Left View Features . . . . . . . . . . . . . . . . . . . . . 22
Contents
Dell Support Center . . . . . . . . . . . . . . . . . . . . 43
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . . . . 62
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 44
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 63
System Messages . . . . . . . . . . . . . . . . . . . . . 44
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 65
Hardware Troubleshooter . . . . . . . . . . . . . . . 46
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 46
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Restoring Your Operating System . . . . . . .50
Basic Specifications . . . . . . . . . . . . . . . . . .68
System Restore . . . . . . . . . . . . . . . . . . . . . . . 51
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Dell DataSafe Local Backup . . . . . . . . . . . . . 52
Macrovision Product Notice. . . . . . . . . . . . . 73
System Recovery Media . . . . . . . . . . . . . . . . 55
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . . 74
Using Support Tools . . . . . . . . . . . . . . . . . . .43
Dell Factory Image Restore . . . . . . . . . . . . . 56
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .58
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Online Services . . . . . . . . . . . . . . . . . . . . . . . 60
Automated Order-Status Service . . . . . . . . . 61
Product Information. . . . . . . . . . . . . . . . . . . . 61
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
This section provides information about setting
up your Inspiron™ laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least
10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
INSPIRON
Setting Up Your Inspiron Laptop
Setting Up Your Inspiron Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
Setting Up Your Inspiron Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
Setting Up Your Inspiron Laptop
Press the Power Button
Setting Up Your Inspiron Laptop
Set Up the Operating System
Your Dell computer is preconfigured with the operating system you selected at the time of purchase.
Microsoft® Windows®
To set up Windows for the first time, follow the instructions on the screen. These steps are
mandatory and may take some time to complete. The Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.
Ubuntu
To set up Ubuntu for the first time, follow the instructions on the screen. See the Ubuntu
documentation that shipped with your computer for more operating system specific information.
Setting Up Your Inspiron Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the Operating
System disc). You can use the system recovery media if changes to the hardware, software, drivers,
or other system settings have left the computer in an undesirable operating state.
You will require the following to create the system recovery media:
• Dell DataSafe Local Backup
• USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc™
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
10
Setting Up Your Inspiron Laptop
To create a system recovery media:
1. Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 6).
2. Insert the disc or USB key in the computer.
NOTE: Your computer does not have an internal optical drive. Use an external optical drive or
any external storage device for the procedures that involve discs.
3. Click Start
→ Programs→ Dell DataSafe Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 55.
11
Setting Up Your Inspiron Laptop
Install the SIM Card (Optional)
NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet.
Installing a Subscriber Identity Module (SIM) card allows you to browse the Internet, check e-mail,
and connect to a Virtual Private Network. To access the Internet, you must be within the network of
your cellular service provider.
To install the SIM card:
1. Turn off your computer.
2. Remove the battery (see “Removing and Replacing the Battery” on page 32).
3. In the battery bay, slide the SIM card into the SIM card slot.
4. Replace the battery (see “Removing and Replacing the Battery” on page 32).
5. Turn on your computer.
To remove the SIM card, press and eject the SIM card.
12
Setting Up Your Inspiron Laptop
1 battery bay
2 SIM card
3 SIM card slot
13
Setting Up Your Inspiron Laptop
Enable or Disable Wireless (Optional)
14
Setting Up Your Inspiron Laptop
To disable wireless:
To enable wireless:
1. Turn on your computer.
2. Double-click the
or press .
icon on the system tray
The Wireless Enable/Disable dialog box
appears.
3. Select the option(s) you want to enable:
– Enable Bluetooth
– Enable Wireless LAN/WiMax
– Enable Wireless WAN/GPS
1. Double-click the
or press .
icon on the system tray
The Wireless Enable/Disable dialog box
appears.
2. Clear the option(s) you want to disable:
– Enable Bluetooth
– Enable Wireless LAN/WiMax
– Enable Wireless WAN/GPS
3. Click OK.
4. Click OK.
15
Setting Up Your Inspiron Laptop
Connect to the Internet
(Optional)
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 17.
To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).
Setting Up a Wireless Connection
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.
Setting Up a Wired Connection
• If you are using a dial-up connection,
connect the telephone line to the external
USB modem (optional) and to the telephone
wall jack before you set up your Internet
connection.
• If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
16
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
To set up your connection to a wireless router:
Windows XP
NOTE: The following steps were written for
the Windows default view, so they may not
apply if you set your Dell™ computer to the
Windows Classic view.
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
2. Save and close any open files, and exit any
open programs.
Setting Up Your Inspiron Laptop
3. Click Start→ Connect to→ Wireless
Network Connections→ View Wireless
Networks.
Setting Up Your Internet Connection
4. Follow the instructions on the screen to
complete the setup.
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
Windows 7
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
2. Save and close any open files, and exit any
open programs.
3. Click Start
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
→ Control Panel.
4. In the search box, type network, and
then click Network and Sharing Center→
Connect to a network.
5. Follow the instructions on the screen to
complete the setup.
17
Setting Up Your Inspiron Laptop
To setup your Internet connection:
Windows XP
NOTE: The following steps were written for
the Windows default view, so they may not
apply if you set your Dell™ computer to the
Windows Classic view.
1. Save and close any open files, and exit any
open programs.
2. Click Start→ Control Panel.
3. Under Network and Internet Connections,
select Setup or Change Your Internet
Connection.
4. Click Setup.
The New Connection Wizard appears.
5. Click Connect to the Internet.
NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.
18
6. In the next window, click the appropriate
option:
– If you do not have an ISP, click
Choose from a list of Internet service
providers (ISPs).
– If you have already obtained setup
information from your ISP but you did
not receive a setup CD, click Set up my
connection manually.
– If you have a setup CD, click Use the CD
I got from an ISP.
7. Click Next.
If you selected Set up my connection
manually in step 6, continue to step 8.
Otherwise, follow the instructions on the
screen to complete the setup.
NOTE: If you do not know which type of
connection to select, contact your ISP.
Setting Up Your Inspiron Laptop
8. Click the appropriate option under How do
you want to connect to the Internet?, and
click Next.
9. Use the setup information provided by your
ISP to complete the setup.
NOTE: Availability of the TV tuner may vary
by region.
To set up the TV tuner for the first time:
Windows 7
1. Save and close any open files, and exit any
open programs.
2. Click Start
Set Up the TV Tuner
(Optional)
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
1. Click Start→ All Programs.
2. Click Dell Digital TV→ Dell Digital TV
and follow the instructions on the screen.
To re-configure your TV tuner settings:
1. Click Start→ All Programs.
2. Click Dell Digital TV → Dell Digital TV
3. Click Scan
The scan wizard will scan for the channels
available in your region.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
19
INSPIRON
Using Your Inspiron Laptop
This section provides information about the features available on your Inspiron™ laptop.
Right View Features
20
Using Your Inspiron Laptop
Audio out/Headphone connector — Connects to a pair of headphones or to a powered
speaker or sound system.
Audio in/Microphone connector — Connects to a microphone or inputs signal for use
with audio programs.
USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
Network connector — Connects your computer to a network or a broadband device if
you are using a wired network.
21
Using Your Inspiron Laptop
Left View Features
22
Using Your Inspiron Laptop
VGA connector — Connects to a monitor or projector.
USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
3 Antenna in connector (on supported models) — Connects to an external antenna, through a
MCX connector, to view programs using the TV tuner card (optional). For more information on
TV tuner card setup, see “Set Up the TV Tuner” on page 19.
3-in-1 Media Card Reader — Provides a fast and convenient way to view and
share digital photos, music, videos, and documents stored on the following digital memory
cards:
• Secure Digital (SD) memory card
• Memory Stick
• Secure Digital High Capacity
(SDHC) card
• Memory Stick PRO
• Multimedia Card (MMC)
23
Using Your Inspiron Laptop
Back View Features
24
Using Your Inspiron Laptop
1 Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your
computer.
AC adapter connector — Connects to an AC adapter to power the computer and charge
the battery.
25
Using Your Inspiron Laptop
Computer Base Features
2 3
26
Using Your Inspiron Laptop
Power button — Turns the computer on or off when pressed.
Power/Battery indicator light — The light indicates the following states when the
computer is powered using either the AC adapter or the battery.
AC adapter
Battery
Indicator light status
Computer state(s)
Battery charge level
Solid white
On
Off/hibernate
Charging
<90%
Breathing white
Standby
Charging
Off
Off/hibernate
>90%
Solid white
On
>10%
Breathing white
Standby
>=10%
Solid amber
On/standby
<10%
Off
Off/hibernate
n/a
NOTE: The battery is charging when the computer is powered using the AC adapter.
Hard drive activity light — Turns on when the computer reads or writes data. A blinking
light indicates hard drive activity.
27
Using Your Inspiron Laptop
4 Keyboard — For more information on the keyboard, see the Dell Technology Guide available
on your hard drive or at support.dell.com/manuals.
5 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move
selected items, and left-click by tapping the surface. It supports the Scroll feature. For more
information, see “Touch Pad Gestures” on page 29.
6 Touch pad buttons (2) — Provide left- and right-click functions like those on a mouse.
28
Using Your Inspiron Laptop
Touch Pad Gestures
Scroll
Allows you to scroll through content. The scroll
feature includes:
Traditional Scroll — Allows you to scroll up or
down, and right or left.
Circular Scroll — Allows you to scroll up or
down, and right or left.
To scroll up or down:
Move a finger up or down in the
vertical scroll zone (extreme
right of the touch pad).
To scroll up or down:
Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a clockwise
circular motion to scroll up
or counterclockwise circular
motion to scroll down.
To scroll right or left:
Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right
or counterclockwise circular
motion to scroll left.
To scroll right or left:
Move a finger right or left in the
horizontal scroll zone (extreme
bottom of the touch pad).
29
Using Your Inspiron Laptop
Display Features
The display panel holds a camera and accompanying dual digital microphones.
1 2 3
30
Using Your Inspiron Laptop
1 Microphone — Provides high quality sound for video conferencing and voice recording.
2 Camera — Built-in camera for video capture, conferencing, and chat.
3 Camera activity indicator — Indicates if the camera is on or off.
4 Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide available on
your hard drive or at support.dell.com/manuals.
31
Using Your Inspiron Laptop
Removing and Replacing the Battery
WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
1. Slide the battery release latches to the unlock position.
2. Rotate and lift the battery out of the battery bay.
To replace the battery:
Align the tabs on the battery with the slots in the battery bay and gently press the battery until it
clicks into place.
32
Using Your Inspiron Laptop
battery release latches (2)
battery
battery bay
battery bay slots (3)
33
Using Your Inspiron Laptop
Software Features
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files.
34
Entertainment and Multimedia
You can use your computer to watch videos,
play games and listen to music and Internet
radio stations.
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
Using Your Inspiron Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:
• Adding or removing icons
• Changing the color and location of the Dock
• Grouping related icons into categories
Add a Category
• Changing the behavior of the icons
Remove a Category or Icon
1. Right-click the Dock, click Add→ Category.
The Add/Edit Category window is displayed.
1. Right-click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
4. Click Save.
Add an Icon
Drag and drop the icon to the Dock or a
category.
Personalize the Dock
1. Right-click the Dock and click Advanced
Setting....
2. Choose the desired option to personalize the
Dock.
35
Using Your Inspiron Laptop
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online Backup may
not be available in all regions.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.
For more information, go to delldatasafe.com.
To schedule backups:
1. Double click the Dell DataSafe Online icon
on the taskbar.
2. Follow the instructions that appear on the
screen.
36
INSPIRON
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 43 or “Contacting Dell” on page 65.
Beep Code
Possible Problem
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
Beep Codes
Your computer might emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 65).
NOTE: To replace parts, see the Service
Manual at support.dell.com/manuals.
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
Three
Possible system board failure —
Chipset error
Four
RAM read/write failure
Five
Real Time Clock failure
Six
Video card or chip failure
Seven
Processor failure
Eight
Display failure
37
Solving Problems
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
• Ensure that wireless is enabled (see “Enable
or Disable Wireless” on page 14).
• Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
• Re-establish your connection to the
wireless router (see “Setting Up a Wireless
Connection” on page 16).
• Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
38
Wired Connections
If the network connection is lost — The cable
is loose or damaged.
• Check the cable to ensure it is plugged in
and not damaged.
• The link integrity light on the integrated
network connector lets you verify that
your connection is working and provides
information on the status:
– Green — A good connection exists
between a 10-Mbps network and the
computer.
– Amber — A good connection exists
between a 100-Mbps network and the
computer.
– Off — The computer is not detecting
a physical connection to the network.
For assistance, contact your network
administrator or ISP.
NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.
Solving Problems
Power Problems
If the power light is off — The computer is
either turned off, in hibernate state, or is not
receiving power.
• Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
• Reseat the AC adapter cable into the
power connector on the computer and the
electrical outlet.
• If the computer is plugged into a power strip,
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.
• Temporarily bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
• Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
• Check the AC adapter cable connections.
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the power light is solid white and the
computer is not responding — The display may
not be responding.
• Press the power button until the computer
turns off and then turn it back on.
• If the problem persists, contact Dell (see
“Contacting Dell” on page 65).
If the power light is blinking white — The
computer is in standby state or the display may
not be responding.
• Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
• If the display is not responding, press the
power button until the computer turns off
and then turn it back on.
• If the problem persists, contact Dell (see
“Contacting Dell” on page 65).
39
Solving Problems
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
Memory Problems
If you receive an insufficient memory
message —
• Power, keyboard, and mouse extension
cables.
• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
• Too many devices connected to a
power strip.
• See the software documentation for
minimum memory requirements.
• Multiple power strips connected to the same
electrical outlet.
• Reseat the memory module(s) into the
connector(s) (see the Service Manual at
support.dell.com/manuals for instructions).
• If the problem persists, contact Dell (see
“Contacting Dell” on page 65).
If you experience other memory problems —
• Run the Dell Diagnostics (see “Dell
Diagnostics” on page 46).
• If the problem persists, contact Dell (see
“Contacting Dell” on page 65).
40
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the AC adapter is firmly connected to the
computer and to the electrical outlet.
If a program stops responding — End the program:
1. Press  simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding.
4. Click End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).
NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.
If the computer stops responding or a solid
blue screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button until the computer turns
off and then restart your computer.
If a program is designed for an earlier
Microsoft® Windows® operating
system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
41
Solving Problems
Windows® XP
1. Click Start→ Help and Support→ Fixing
a Problem→ Application and Software
Problems.
2. Under Fix a Problem, click Getting older
programs to run on Windows XP.
3. Read the instructions and then click Program
Compatibility Wizard.
4. Follow the instructions on the screen.
Windows® 7
1. Click Start
→ Control Panel→
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
If you have other software problems —
• Back up your files immediately.
• Use a virus-scanning program to check the
hard drive or CDs.
42
• Save and close any open files or programs
and shut down your computer through the
Start
menu.
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
– Ensure that the program is installed and
configured properly.
– Verify that the device drivers do not
conflict with the program.
– If necessary, uninstall and then reinstall
the program.
– Write down any error message that is
displayed to help in troubleshooting when
Contacting Dell.
INSPIRON
Using Support Tools
Dell Support Center
The Dell Support Center is an easy-to-use
application that provides information about your
computer, personalized service and support
resources.
To launch the application, click the
taskbar.
icon in the
The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with
PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
43
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this web site you can download available
software for reinstallation or create your own
backup media.
To register and use My Dell Downloads:
1. Go to downloadstore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
3. Reinstall or create backup media of the
software for future use.
44
System Messages
If your computer has an issue or an error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals or contact Dell
(see “Contacting Dell” on page 65).
Using Support Tools
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 65).
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or contact Dell (see
“Contacting Dell” on page 65).
Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 65).
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
• If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
• Enter system setup and ensure that the boot
sequence information is correct (see the Dell
Technology Guide available on your hard
drive or at support.dell.com/manuals).
No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell” on
page 65).
Hard-disk drive read failure — Possible harddisk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 65).
Keyboard failure — Keyboard failure or
loose cable. Replace the keyboard (see the
Service Manual at support.dell.com/manuals).
45
Using Support Tools
Hardware Troubleshooter
Dell Diagnostics
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 41 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
To start the Hardware Troubleshooter:
1. Click Start→ Help and Support.
2. Type hardware troubleshooter in
the search field and press  to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press  during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
46
Using Support Tools
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 65).
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2. Turn on (or restart) your computer.
™
3. When the DELL logo appears, press 
immediately. Select Diagnostics from the
boot menu and press .
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
If PSA is invoked:
a. The PSA will start running the tests.
b. If the PSA completes successfully, the
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
47
Using Support Tools
c. If you are experiencing memory issues,
press , otherwise press .
d. The following message is displayed
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
e. Press any key to continue. The Choose An
Option window appears.
If PSA is not invoked:
Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive and to go to the Choose An Option
window.
4. Select the test you want to run.
5. If you encounter a problem during a test,
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 65).
48
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window.
7. To exit the Dell Diagnostics and to restart the
computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Using Support Tools
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL™ logo appears, press 
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press .
7. If you encounter a problem during a test,
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 65).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
8. When the tests are complete, close the test
screen to return to the Choose An Option
window.
9. To exit the Dell Diagnostics and to restart the
computer, click Exit.
10. Remove the Drivers and Utilities disc.
4. Select the Boot from CD-ROM option from
the menu that appears and press .
5. Type 1 to start the CD menu and press
 to proceed.
6. Select the test you want to run.
49
INSPIRON
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
when System Restore does not resolve your problem
System recovery media
when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
50
Restoring Your Operating System
System Restore
Starting System Restore
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
NOTE: The procedures in this document
were written for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
To restore your computer:
Windows XP
1. Click Start→ All Programs→ Acessories→
System Tools→ System Restore.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen
Windows 7
1. Click Start
2. In the search box, type System Restore
and press .
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
3. Click Next and follow the instructions on the
screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
51
Restoring Your Operating System
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
Windows XP
1. Click Start→ All Programs→ Acessories→
System Tools→ System Restore.
2. In the welcome screen, click Undo my last
restoration and then click Next.
Dell DataSafe Local Backup
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
1. Click Start.
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.
2. In the search box, type System Restore
and press .
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
3. Follow the instructions on the screen.
Windows 7
3. Click Undo my last restoration and click
Next.
52
Restoring Your Operating System
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 56) to restore your
operating system.
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
1. Turn off your computer.
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files on your
computer.
2. Disconnect all the devices (USB drive,
printer, etc.) connected to the computer and
remove any newly added internal hardware.
Dell DataSafe Local Backup allows you to:
3. Turn on your computer.
• Backup and restore your computer to an
earlier operating state
• Create system recovery media
NOTE: Do not disconnect the mouse or the
AC adapter.
4. When the DELL™ logo appears, press 
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
53
Restoring Your Operating System
5. Select Repair Your Computer.
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
NOTE: The restoration process might take
an hour or more depending on the size of
the data to be restored.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
Upgrading to Dell DataSafe Local
Backup Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
54
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
• Backup and restore your computer based on
file types
• Backup files to a local storage device
• Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
1. Double-click the Dell DataSafe Local Backup
on the taskbar.
icon
2. Click UPGRADE NOW!
3. Follow the instructions on the screen to
complete the upgrade.
Restoring Your Operating System
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.
To restore the factory image of your computer
using the system recovery media:
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press 
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
3. Select the appropriate boot device from the
list and press .
4. Follow the instructions on the screen to
complete the recovery process.
Use the system recovery media in case of:
• Operating system failure that prevents the
use of recovery options that are installed on
your computer.
• Hard drive failure that prevents data from
being recovered.
55
Restoring Your Operating System
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
56
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Performing Dell Factory Image Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press 
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, restart your computer and
try again.
3. Select Repair Your Computer.
The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
Restoring Your Operating System
5. To access the recovery options, log on as
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.
6. Click Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
8. Select the check box to confirm that you
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
9. Click Finish to restart the computer.
7. Click Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
57
INSPIRON
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
1. See “Solving Problems” on page 37 for
information and procedures that pertain to
the problem your computer is experiencing.
2. See the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals for more
troubleshooting information.
3. See “Dell Diagnostics” on page 46 for
procedures on how to run Dell Diagnostics.
4. Fill out the “Diagnostic Checklist”
on page 64.
5. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on page 60
for a more extensive list of Dell Support online.
58
6. If the preceding steps have not resolved the
problem, see “Before You Call” on page 63.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
To contact Dell’s support service, see “Before
You Call” on page 63 and then see the contact
information for your region or go to
support.dell.com.
59
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
• www.dell.com
• www.dell.com/ap (Asian/Pacific countries
only)
• www.dell.com/jp (Japan only)
• www.euro.dell.com (Europe only)
• www.dell.com/la (Latin American and
Caribbean countries)
• www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
• support.dell.com
• support.jp.dell.com (Japan only)
• support.euro.dell.com (Europe only)
60
Dell Support e-mail addresses
• mobile_support@us.dell.com
• support@us.dell.com
• la-techsupport@dell.com (Latin America and
Caribbean countries only)
• apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
• apmarketing@dell.com (Asian/Pacific
countries only)
• sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
• ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
Getting Help
Automated Order-Status
Service
To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit www.dell.com. For the
telephone number to call your region or to speak
to a sales specialist, see “Contacting Dell” on
page 65.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call your region,
see “Contacting Dell” on page 65.
61
Getting Help
Returning Items for Repair
Under Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 65.
62
2. Include a copy of the invoice and a letter
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 64), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 65).
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automatedsupport telephone system direct your call more efficiently. You may also be asked for your
Service Tag.
Locating Your Service Tag
The Service Tag is located on a label at the bottom of your computer.
1 Service Tag
63
Getting Help
Remember to fill out the following Diagnostic
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
• Service Tag (bar code on the back or bottom
of the computer):
• Express Service Code:
• Return Material Authorization Number
(if provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes /No
• Network, version, and network adapter:
• Programs and versions:
64
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
• Error message, beep code, or diagnostic
code:
• Description of problem and troubleshooting
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit www.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support
link based on your requirement.
4. Choose the method of contacting Dell that is
convenient for you.
65
INSPIRON
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
“System Recovery Media” on page 55
run a diagnostic program for your computer
“Dell Diagnostics” on page 46
reinstall system software
“My Dell Downloads” on page 44
®
find more about the Microsoft Windows
operating system and features
®
upgrade your computer with new or additional
memory, or a new hard drive
reinstall or replace a worn or defective part
66
support.dell.com
the Service Manual at
support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
Support Center, click the
bar
find drivers and downloads; readme files
support.dell.com
the bottom of your computer
the Dell Support Center. To launch the Dell
icon in the task
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
67
INSPIRON
Basic Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer. For more detailed specifications, see the Comprehensive Specifications
at support.dell.com/manuals.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start→ Help and Support and select the option to view information about your
computer.
Computer Model
™
Memory
™
Dell Inspiron 1012
Computer Information
Processor type
Intel® Atom™ single core
System chipset
Intel NM10 Express
68
Memory module
connector
one user accessible
SODIMM connector
Memory module
capacities
1 GB and 2 GB
Memory
configurations
possible
1 GB and 2 GB
Memory type
800 MHz DDR2 SODIMM
(runs at 667 MHz)
Basic Specifications
Connectors
Audio
Communications
one microphone-in
connector, one stereo
headphone/speaker
connector
Mini-Card
one full Mini-Card slot
and two half Mini-Card
slots
Network adapter
RJ45 connector
USB
three 4-pin USB
2.0-compliant
connectors
VGA
15-hole connector
Antenna in
MCX connector
Modem (optional)
External V.92 56K USB
modem
Network adapter
10/100 Ethernet LAN on
system board
Wireless
Bluetooth® wireless
technology, WLAN,
WWAN/GPS, WiMax
Camera
Camera resolution
1.3 megapixel
Video resolution
640 x 480 at 30 fps
(maximum)
69
Basic Specifications
Display
Type
Battery
10.1” WSVGA Truelife
1024 x 600 WLED
Voltage
11.1 VDC (3/6-cell)
10.1” HD Truelife
1366 x 768 WLED
Charge time when
the computer
is powered off
(approximate):
4.0 hours (3/6-cell)
Height
222.72 mm (8.77 inches)
Operating time
varies depending on
operating conditions
Width
125.28 mm (4.93 inches)
Coin-cell battery
CR-2032
Diagonal
255.52 mm (10.10 inches)
Dimensions:
AC Adapter
Battery
3/6-cell “smart” lithium ion
Input voltage
100–240 VAC
Input current
0.8 A or 1.0 A
Depth
60.62 mm (2.39 inches)
Height
22.56 mm (0.89 inches)
Input frequency
50–60 Hz
Width
206 mm (8.11 inches)
Output power
30 W
Weight
0.22 kg (0.48 lb) (3-cell)
Output current
1.58 A
0.38 kg (0.84 lb) (6-cell)
70
Basic Specifications
AC Adapter
Rated output
voltage
Computer Environment
19.0 VDC
Temperature range:
Operating
0° to 40°C (32° to 104°F)
Storage
–40° to 70°C (–40° to
158°F)
Physical
Height
25.5 mm to 32.8 mm
(0.98 inches to 1.29
inches)
Width
268 mm (10.6 inches)
Depth
196.6 mm (7.74 inches)
Weight (with 3-cell
battery):
configurable to
less than
Temperature
range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90%
(noncondensing)
Storage
5% to 95%
(noncondensing)
1.25 kg (2.75 lbs)
71
Basic Specifications
Computer Environment
Computer Environment
Maximum vibration (using a random vibration
spectrum that simulates user environment):
Maximum shock (for operating: measured with
Dell Diagnostics running on the hard drive
and a 2-ms half-sine pulse; for non-operating:
measured with hard drive in head-parked
position and a 2-ms half-sine pulse):
Operating
0.66 GRMS
Nonoperating
1.30 GRMS
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):
72
Operating
110 G
Nonoperating
160 G
Operating
110 GRMS
Nonoperating
160 GRMS
Altitude (maximum):
Operating
–15.2 to 3048 m
(–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne
contaminant
level
G2 or lower as defined by
ISA-S71.04-1985
INSPIRON
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
73
Appendix
Information for NOM, or Official Mexican Standard (Only for
Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 – Flat 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory
model number
Voltage
Frequency
Electricity
consumption
Output voltage
Output
intensity
P04T
100-240 VAC
50-60 Hz
0.8 A or 1.0 A
19.0 VDC
1.58 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
74
INSPIRON
Index
airflow, allowing 5
Dell Diagnostics 46
Dell Dock 35
Dell Factory Image Restore 56
Dell Support Center 43
Basic specifications 68
Diagnostic Checklist 64
before you call 63
drivers and downloads 67
calling Dell 63
e-mail addresses
computer capabilities 34
computer, setting up 5
customer service 59
for technical support 60
finding more information 66
FTP login, anonymous 60
damage, avoiding 5
DataSafe Online Backup 36
DellConnect 59
75
Index
hardware problems
power problems, solving 39
diagnosing 46
Hardware Troubleshooter 46
power strips, using 6
products
help
getting assistance and support 58
information and purchasing 61
resources, finding more 66
Internet connection 16
restoring factory image 56
ISP
Internet Service Provider 16
setting up internet connection
memory problems
solving 40
network connection
fixing 38
76
internet connection 17
shipping products
for return or repair 62
software features 34
software problems 41
support e-mail addresses 60
Index
support sites
worldwide 60
System Messages 44
ventilation, ensuring 5
warranty returns 62
Windows
program compatibility wizard 41
wired network connection 7
wireless network connection 38
77
Printed in the U.S.A.
www.dell.com | support.dell.com
09KKFDA00
FCC Radiation Exposure Statement
WARNING: The radiated output power of the Dell Mobile Broadband device is far
below the FCC radio frequency exposure limits. Nevertheless, the Dell Mobile
Broadband device should be used in such a manner that the potential for human
contact during normal operation is minimized. This device has been evaluated for
and shown compliant with the FCC RF exposure limits under portable exposure
conditions (antennas are within 20 cm of a person's body) when installed in certain
specific OEM configurations. This device has also been evaluated and shown
compliant with the FCC RF Exposure limits under mobile exposure conditions
(antennas are greater than 20cm from a person’s body). Details of the authorized
configurations can be found at
https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm by entering the FCC
ID number on the device.
Interference Statement
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer's instruction manual, may cause
interference with radio and television reception. This equipment has been tested and
found to comply with the limits for a Class B digital device pursuant to Part 15 of the
FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1)
2)
This device may not cause harmful interference.
This device must accept any interference received, including interference
that may cause undesired operation.
Notice: The FCC regulations provide that changes or modifications not expressly
approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in
a residential installation. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference with radio or
television reception, which can be determined by turning the equipment off and on, you
are encouraged to try to correct the interference by one or more of the following
measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver are
on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television
technician for additional suggestions.
NOTE: This Dell Mobile Broadband device must be installed and used in strict
accordance with the manufacturer's instructions as described in the user
documentation that comes with the product. Any other installation or use will violate
FCC Part 15 regulations. Modifications not expressly approved by Dell could void
your authority to operate the equipment.

---

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