ID TECH KIIISREDB ViVOpay Kiosk III SRED User Manual Testing Software

ID TECH ViVOpay Kiosk III SRED Testing Software

User Manual

ViVOpay Kiosk IIIUser Manual80136500-001 Rev. E
ViVOpay Kiosk III User ManualPage 2 of 25CopyrightCopyright2017, International Technologies and Systems Corporation. All rights reserved.ID TECH10721 Walker StreetCypress, CA 90630USAThis document, as well as the hardware and software it describes, is furnished under licenseand may only be used in accordance with the terms of such license. The content of this paperis furnished for informational use, subject to change without notice, and not to be construedas a commitment by ID TECH. ID TECH assumes no responsibility or liability for any errors orinaccuracies that may appear in this document.Except as permitted by such license, no part of this publication may be reproduced ortransmitted by electronic, mechanical, recorded, or any other method, or translated intoanother language or language form without the express written consent of ID TECH. IDTECH is a registered trademark of International Technologies and Systems Corporation.ViVOpay and Value through Innovation are trademarks of International Technologies andSystems Corporation. Other trademarks are the property of the respective owner.Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," andthe use of these services and hardware are at the user’s own risk. ID TECH does not make, andhereby disclaims, any and all other express or implied warranties, including, but not limited towarranties of merchantability, title, fitness for a particular purpose, and any warranties arisingfrom any course of dealing, usage, or trade practice. ID TECH does not warrant that theservices or hardware will be uninterrupted, error-free, or completely secure.
ViVOpay Kiosk III User ManualPage 3 of 25FCC Regulatory ComplianceNotices Class B EquipmentThis equipment has been tested and found to comply with the limits for a Class B digital devicepursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications. However, there is no guarantee thatinterference will not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined by turning the equipmentoff and on, the user is encouraged to try and correct the interference by one or more of thefollowing measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and the receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected.Consult the dealer or an experienced radio/TV technician for help.Notices LabelingThis device complies with part 15 of the FCC rules. Operation is subject to two conditions: (1) Thisdevice may not cause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.Notices to userChanges or modifications to the ViVOpay Kiosk III not expressly approved by ID TECH couldvoid the user's authority to operate the ViVOpay Kiosk III.IC Compliance WarningOperation is subject to two conditions: (1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may causeundesired operation.Cautions and WarningsCaution: The ViVOpay Kiosk III should be mounted 1-2 feet away from otherViVOpay Kiosk IIIs. Can be adjusted based on lane setup.
ViVOpay Kiosk III User ManualPage 4 of 25Caution: Danger of Explosion if battery is incorrectly replaced. Replace only withsame or equivalent type recommended by the manufacturer. Discard usedbatteries according to the manufacturer’s instructions.Warning: Avoid close proximity to radio transmitters which may reduce the abilityof the reader.
ViVOpay Kiosk III User ManualPage 5 of 25Table of Contents1. Overview..................................................................................................................... 61.1 Features...........................................................................................................................61.2 ViVOpay Kiosk III Specifications...................................................................................... 81.3 Certifications and Approvals........................................................................................... 92. Kiosk III Installation...................................................................................................102.1 Parts List........................................................................................................................ 102.2 Mounting the ViVOpay Kiosk III External Antenna....................................................... 102.2.1 Flush-Mounting the Square Bezel Antenna..........................................................132.3 Mounting the ViVOpay Kiosk III Controller................................................................... 132.3.1 Mounting the ViVOpay Kiosk III Controller Using Screws.................................... 132.3.2 Mounting the ViVOpay Kiosk III Controller Using Mounting Tape.......................142.4 Attaching the Cables from the Antenna to the Controller............................................142.5 Connecting to USB Power............................................................................................. 152.6 Connecting to the Data Port..........................................................................................162.7 Using the ViVOpay Kiosk III to Make a Purchase.......................................................... 18Presenting Cards or NFC Phones............................................................................................182.8 Making a Purchase........................................................................................................ 183. Installation Points..................................................................................................... 184. RF Interference..........................................................................................................195. Firmware Upgrade.................................................................................................... 205.1 Preparation.....................................................................................................................206. Troubleshooting........................................................................................................ 23
ViVOpay Kiosk III User ManualPage 6 of 251. OverviewThe ViVOpay Kiosk III is a compact standalone contactless reader designed to support contactlesstransactions based on ISO 18092, ISO 14443 Type A/Type B/MiFare compatible cards, fobs andtags, as well as NFC phones. The ViVOpay Kiosk III is comprised of a compact controller moduleand an antenna module packaged individually. This two-part design allows the controller moduleto be installed within the cabinetry of a kiosk while the antenna is installed separately on anexterior surface with a physical separation of up to one meter. The controller has two versions:non-SRED and SRED. The antenna is available with a square or angled bezel.The ViVOpay Kiosk III supports USB and serial RS-232 host communication using the protocoldefined in the NEO Interface Developers Guide. This comprehensive guide describes all of thefirmware commands and other features available in NEO-series devices; it is the authoritativesource for technical information of interest to systems integrators. (Contact your ID TECHrepresentative to obtain a copy of this guide, which is available under NDA.) Note, also, that afeature-rich Windows-based Universal SDK is also available to aid rapid development ofapplications that talk to Kiosk III.Be sure to check the Downloads link on the ID TECH public Knowledge Base athttps://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+-+Home for thelatest product downloads.The ViVOpay Kiosk III is designed to support a wide input power range. Both data and power canbe supplied via a single cable to reduce the effort and complexity of installation.1.1 FeaturesThe ViVOpay Kiosk III supports the following transaction types:oISO/IEC 14443 Type A and BoISO 18092oISO 21481 (PCD & NFC)oSpeed: Enables quick transactions improving store productivity and operationalefficiencies.oImplementations: Retail locations, hospitality, car rental, and much more.oConsumer Intuitive: Equipped with LEDs and sound to provide visual and audiblecues to enable smooth and seamless transactions.oSecure: Provides highly secure transactions whether financial, pre-paid, loyalty, orgift cards. Crypto data processing for contactless EMV cards.o32-bit Microcontroller with ample memory capable of supporting futureapplication upgradesoSmall antenna flush-mounted on external cabinetry with square or angled bezeloInternal mounted controller board with 1 meter controller/antenna separationoSRED Version ONLY – 2 SAM slotsThis document assumes that users are familiar with their host systems and all related functions.
ViVOpay Kiosk III User ManualPage 7 of 25Comparison of SRED (Secure Reading and Exchange of Data) version of Kiosk III with non-SRED (standard or 'NSRED') version:FeatureNSRED (Standard)SRED02-01 command (non-encrypted ActivateTransaction)Supported (unless encryption isturned on)Not supported02-40 command(encryption-compatibleActivate Transaction)Supports plaintext output andencrypted outputOnly supports encrypted output03-00 command03-00 command not supported ifencryption is enabledNot supported at any time03-40 commandSupports plaintext output.Only supports encrypted outputEncryption Switch(C7-36/37 commands)YesNoMAC KeyNot supportedSupportedEncryption TypeAES and TDES availableTDES onlySRED uses only TDES to encrypttransaction sensitive data to meet PCIrequirementsSAMNot supportedSupportedPass-Through ModeOutputAlways Plaintext1. Output plaintext if no sensitive data.2. According to white list:a. If the AID is in white list, outputplaintext message.b. If the AID is not in the white list, nooutput.USBVID: 0x0ACDPID: 0x3710VID: 0x0ACDPID: 0x2830Burst Mode settingIf MSD/EMV encryption is ONand Data Key exists, then readeris in encryption mode, and BurstMode is forced to be off.Burst Mode always off.FW versionKiosk III VX.YY.ZZZKiosk III VX.YY.ZZZ.SSelf-Check1. Supports self-check whenpower is on.2. No periodic 24-hour self-check1. Support self-check when power on.2. Supports periodic 24-hour self-checkTamper Detection andData ZeroizationNot supportedSupported. If device is tampered, readerwill erase all sensitive data and enterdeactivated state. (Unit will then donothing except keep beeping and waitingfor activate commands.)
ViVOpay Kiosk III User ManualPage 8 of 251.2 ViVOpay Kiosk III SpecificationsHardwareMTBF500,000 hours based on Telcordia Technologies SR-332 modeled at40° C.Transmitter Frequency13.56 MHz +/- 0.01%Transmitter ModulationISO 14443-2 Type ARise/Fall Time: 2-3 µsec. Rise, < 1 µsec fallISO 14443-2 Type BRise/Fall Time: < 2 µsec. each; 8% - 14% ASKISO 18092ISO 21481 (PCD & NFC)Receiver SubcarrierFrequency847.5 KHzReceiver Subcarrier DataISO 14443-2 Type A: Modified ManchesterISO 14443-2 Type B: NRZ-L, BPSKISO 18092ISO 21481 (PCD & NFC)Typical Read Range4-6 cm (1.5 to 2.3 inches)PhysicalControllerLength105 mm (4.13 inches)Width76.2 mm (3.00 inches)Depth22.5 mm (0.88 inches)Square Bezel AntennaLength75.1 mm (2.95 inches)Width60 mm (2.36 inches)Depth17.62 mm (0.69 inches)Angled Bezel AntennaLength96.2 (3.787 inches)Width82.3 (3.24 inches)Depth17.62 mm (0.69 inches)EnvironmentalAntenna
ViVOpay Kiosk III User ManualPage 9 of 25Operating Temperature-25° C to 70° C (-13° F to 158° F), max change of 10° C per hourStorage Temperature-40° C to 85° C (-40° F to 185° F)Operating Humidity10% to 90% non-condensingStorage Humidity10% to 90% non-condensing, duration 3 monthsTransit Humidity5% to 95% non-condensing, duration 1 weekOperating EnvironmentWater resistant for indoor and outdoor useIK RatingIK 8IP RatingIP 65ControllerOperating Temperature-25° C to 70° C (-13° F to 158° F), max change of 10° C per hourStorage Temperature-40° C to 85° C (-40° F to 185° F) - nonSRED-30° C to 85° C (-22° F to 185° F) - SREDOperating Humidity10% to 90% non-condensingStorage Humidity10% to 90% non-condensing, duration 3 monthsTransit Humidity5% to 95% non-condensing, duration 1 weekOperating EnvironmentWater resistant for indoor and outdoor useElectricalReader Input Voltage+7.5V to 36VDCPLEASE NOTE: For UL compliance. Input voltage needs to be below30 VDCWorking CurrentRated powerMaximum field strength<500mA<1000Mw2.6 dBuA/m at 3 m1.3 Certifications and ApprovalsViVOpay Kiosk III supports the following contactless payment applications and mobilepayments:American Express ExpressPay 3.0Discover DPAS 1.0Interac Flash v1.5MasterCard PayPass/MChip 3.0.2Visa VCPS 2.1.3 - MSD, qVSDC and IRWINMifareAndroid Pay, Apple Pay, Samsung Pay & other Mobile WalletsApple Pay VAS & Android Pay Smart Tap mobile Loyalty Programs
ViVOpay Kiosk III User ManualPage 10 of 252. Kiosk III InstallationThis section provides information on how to install the ViVOpay Kiosk III on a kiosk.2.1 Parts ListVerify that you have the following hardware for the installation of the ViVOpay Kiosk III:ViVOpay Kiosk III Controller (either non-SRED or SRED)ViVOpay Kiosk III Antenna (either standard or angled bezel)Antenna to Controller cables (80136204-001 & 80136218-001 which are included with theantenna)ViVOpay Kiosk III to ECR/POS cable (customer supplied). This could be USB or serial cable,based on the host machine.Drill Template for the antenna (PN 80136500-001)2.2 Mounting the ViVOpay Kiosk III External AntennaUse the following instructions to mount the antenna on the exterior of a kiosk:Note: Verify the orientation of the ViVOpay Kiosk III Antenna before marking and drilling the holes.The two larger holes should be located towards the top of the mounting location to ensure that theViVOpay Kiosk III Antenna is oriented correctly with the LEDs at the top.1. Using the Drill Template (PN 80136500-001 and packaged inside antenna box) for theantenna, locate and mark the four 4.4mm (0.173 inch) mounting holes.Standard BezelAntennaAngled BezelAntennaSREDControllerNon-SREDController
ViVOpay Kiosk III User ManualPage 11 of 252. Using the Drill Template, locate and mark the two 14.0 mm (0.551 inches) access holes(used for connecting the antenna power and the LED power and data cable to theViVOpay Kiosk III).3. Drill the four 4.4 mm (0.173) mounting holes using a number 17 drill bit.4. Drill the two 14.0 mm (0.551 inch) holes using a 35/64 drill bit.5. Remove the nuts from the four mounting screws.6. Route the end of the cable (80136204-001) with the RJ45 connector through the left 14.0mm (0.551 inch) hole in to the kiosk. Make sure that the front of the antenna will beproperly oriented (not upside down) on the kiosk before inserting the four screws into themounting holes.
ViVOpay Kiosk III User ManualPage 12 of 257. Align the four screws with the mounting holes and attach the ViVOpay Kiosk III to theoutside surface. Make sure that the cable is not pinched or binding.8. Use the four nuts to secure the ViVOpay Kiosk III to the outside surface of the kiosk.Make sure to tighten the nuts securely so that the ViVOpay Kiosk III does not move onthe outside surface of the kiosk.If you are installing the Angled Bezel Antenna, tighten the nuts to 5-7 in/lbs. for a goodweather seal.9. Attach the end of the cable with the SMB connector through the right 14.0 mm (0.551inch) hole and attach it to the socket on the back of the ViVOpay Kiosk III antenna. TheSMB connector pushes on to the socket on the antenna.Angled BezelAntennaStandard BezelAntenna
ViVOpay Kiosk III User ManualPage 13 of 2510. Attach the RJ45 connector coming from the ViVOpay Kiosk III Antenna to the RJ45receptacle on the 80136204-001 cable.2.2.1 Flush-Mounting the Square Bezel AntennaThe RF field of the antenna is sensitive to the proximity of metal. If you are flush-mounting theantenna in a metal surface or bezel, you have three options:Mount with the RF emitting surface of the antenna at least 1cm forward of any metal.Mount with the RF emitting surface of the antenna at least 1cm behind any metal. This willreduce the effective range of the antenna.Mount flush with the metal but allow a minimum of 1cm spacing between the antenna andthe metal.In all cases, test the antenna mounting before engaging in a full scale installation.2.3 Mounting the ViVOpay Kiosk III ControllerNote: The ViVOpay Kiosk III Controller must be mounted within 1 meter of the antenna. If theantenna is mounted of a surface that opens (such as a door), make sure the controller andantenna are close enough that there is no tension on the cable when the enclosure is open.If it is acceptable, the installer can drill four holes for mounting the controller if screw heads canappear on the outside of the kiosk. In this case, it would be advisable to use security screws toprevent tampering with the screws.If drilling additional holes on the outside of the kiosk surface is not acceptable, the installer can usedouble-sided tape to mount the controller to any clean surface.2.3.1 Mounting the ViVOpay Kiosk III Controller Using Screws1. Position the ViVOpay Kiosk III Controller on the interior of the kiosk making sure thatthere is sufficient room for the antenna mounting surface to be fully opened.
ViVOpay Kiosk III User ManualPage 14 of 2563.50 [ 2.500 ]2. Locate the four 4.4mm (0.173 inch) mounting holes by holding the ViVOpay Kiosk IIIController in position and mark the holes. The following diagram shows the spacing onthe holes to be drilled for mounting the ViVOpay Kiosk III Controller.3. Drill the four 4.4 mm (0.173) mounting holes using a number 17 drill bit.4. Use four screws and nuts to mount the ViVOpay Kiosk III Controller to the kiosk surface.(Mounting screws are not provided and must be supplied by the installer.)5. Tighten the nuts to hold the ViVOpay Kiosk III Controller in position so that it does notmove.2.3.2 Mounting the ViVOpay Kiosk III Controller Using Mounting Tape1. Position the ViVOpay Kiosk III Controller on the interior of the kiosk making sure thatthere is sufficient room for the antenna mounting surface to be fully opened.2. Attach double-sided tape to the mounting surface.3. Position the ViVOpay Kiosk III Controller over the mounting tape and gently applypressure to hold the controller in position.2.4 Attaching the Cables from the Antenna to the Controller1. Attach the SMB end of the cable (80136204-001) from the antenna to the ViVOpay Kiosk IIIcontrollernon-SRED Controller SRED Controller
ViVOpay Kiosk III User ManualPage 15 of 252. Attach the other end of the cable (80136204-001) from the antenna to the ViVOpay KioskIII Controller.Non-SRED Controller SRED ControllerNote: Verify that the polarizing lug on the end of the data cable isfacing towards the top of the ViVOpay Kiosk III Controller (awayfrom the mounting plate) before inserting the cable. If the cable isinstalled incorrectly (upside-down), it will apply the wrong polarityto the LEDs and damage them.2.5 Connecting to USB PowerThe KIOSK III can be powered through the serial communications port or the two-socket powerconnector. If you are using USB data communications, you must power the KIOSK III though thetwo-socket power connector.Connect +7.5 to 45VDC to the white two-socket Molex connector (mating connector Molex P/N0039012020 with 5556-series crimps) or to pins 1 and 2 of the RS-232 connector (see next section).Non-SREDPin 1 - +7.5v to 45VDCPin 2 - Ground
ViVOpay Kiosk III User ManualPage 16 of 25SRED2.6 Connecting to the Data PortThe Kiosk III has two data connections options: USB through the USB connector and RS-232 throughthe 14-pin Molex connector.Non-SREDSREDThe RS-232 port has the following pinouts:PinDescriptionPinDescription1Power ground2+7.5v to 45VDC3Power ground4+7.5v to 45VDC5No connection6Reserved7Reserved8Reserved9Signal ground10Signal ground11RS-232 Tx12RS-232 Rx13No connection14ReservedPin 1 - +7.5v to 45VDCPin 2 - GroundUSB PortRS-232 PortRS-232 PortUSB Port
ViVOpay Kiosk III User ManualPage 17 of 25To build your own RS-232 cable, use Molex female connector part number 0511101451 with50394-series crimps (see www.molex.com for more information). Pin 1 is indicated by a triangle(diagram is socket-side view of female connector). If you are powering the Kiosk III from thisconnector, wire the two power pins (pins 2 and 4) together and the two power ground pinstogether (pins 1 and 3).
ViVOpay Kiosk III User ManualPage 18 of 252.7 Using the ViVOpay Kiosk III to Make a PurchasePresenting Cards or NFC PhonesThe ViVOpay Kiosk III allows for credit/debit card purchases using Contactless technology.Present the card/phone in close proximity to the front portion of the antenna module. Presentthe card/phone so that maximum surface area is parallel to the antenna module as shown below.The antenna should beep and all four green LEDs should illuminate briefly to indicate a successfultest.This tests the antenna's ability to read the Contactless test card. If unsuccessful, there will be noreaction from the reader. If you use a test card and the Kiosk III antenna is attached to the KioskIII Controller, a dummy transaction can be tested. The transaction will not be authorized and willcome back with a response, but will at least test for end-to-end connectivity.2.8 Making a Purchase1. After the transaction has been entered on the kiosk control panel, the customer shouldpresent their card/fob/phone in close proximity so that maximum surface area is parallel tothe antenna.•A single beep and all four LEDs briefly flashing indicates the card/fob/phone has been readcorrectly.3. Installation PointsThe Kiosk III is designed to be mounted on a metal surface and in close proximity to anyinternal motors and electrical devices that may be operating inside the kiosk. However, theKiosk III is susceptible to RF and electromagnetic interference. It is important that the unitnot be mounted near (within 3 or 4 feet) large electric motors, computer UPS systems,microwave transmitters, anti-theft devices, radio transmitters, communications equipmentand so on.Close proximity of metal to the RF-emitting end of the antenna can greatly reduce the rangeof the antenna. See the precautions described in Flush Mounting the Kiosk III Antenna.
ViVOpay Kiosk III User ManualPage 19 of 25Tie all cables neatly with nylon cable-ties and route them so that they are inaccessible andinvisible to customers. Label the cable ends, host, ViVOpay and power, to simplify connectiontesting or component replacement.Test the Kiosk III installation using a test card to perform an end-to-end transaction (the sameas an actual purchase on the Kiosk). The kiosk control panel should display "RequestingAuthorization". Even if the transaction is declined (as it should be with a test card), it willprove connectivity all the way through the system. If possible the store manager or someother responsible party should test each Kiosk III on a regular basis (perhaps at the start ofeach day or at least once per week) with a test card to ensure continued operation andfunctionality. If the kiosk is rebooted on a regular basis (such as every night) it is important totest the contactless reader as soon as possible afterwards to ensure continued communicationto the kiosk.4. RF InterferenceQ. Why do I need to know about RF interference?A. Contactless payment uses radio frequency technology to send card data to a contactlessterminal reader.Q. How can RF interference affect contactless payment?A. RF interference can cause data errors. If RF interference is present, contactless paymentdevices may operate intermittently or inconsistently.Q. Where does RF interference come from?A. Radio frequency interference (RFI) can originate from a wide number of sources at thepoint-of-sale (POS). Some examples of sources of RF energy and RF interference include:AM/FM radio and TV transmitters2-way radios, pagersMobile telephonesPower lines, transformersMedical equipmentMicrowavesElectromechanical switchesQ. What should I do if I suspect RF interference exists in my environment?A. Begin by inspecting your environment for possible sources of RF interference.Q. Do equipment manufacturers test their devices for RF interference?A. Electronic equipment is tested for RFI sensitivity by the manufacturers. These tests areperformed in a controlled laboratory environment and will often not replicate the types ofdevices that would be encountered in your point-of-sale (POS) environment.Q. What RF levels will impact RF operations?A. Factors that can cause RF interference vary case-by-case. There are no set rules defining asingle RF level that will cause RFI. RFI depends on the sensitivity of the equipment underconsideration, or how low an interpreting signal can be in the presence of the equipment andcause problems.
ViVOpay Kiosk III User ManualPage 20 of 25Equipment can be particularly sensitive to very low signal levels of one frequency and yet bequite immune to high signal levels of another frequency - so frequency is an important factor.Some electronic system components are internally shielded and have a very high immunity tointerference; but generally, most equipment has not been so engineered.5. Firmware UpgradeThe Kiosk III can be upgraded using either serial or USB interfaces.5.1 PreparationTo update the new firmware you will need:•PC with available serial or USB port•Kiosk III with a serial data cable or a USB cable attached•For serial downloads: use cable 220-2492-00, 220-2463-00 and 140-2035-00•For USB downloads: 220-2492-00, 80097208-001 or your own Mini USB cable and 140-2035-00•Firmware files (including Boot Loader files) for the desired firmware5.2 Uploading Firmware for RS232 or USB1. Move “KIOSKIII_EData.bin” and “KIOSKIII Bootloader Utility.exe” into the same folder.2. Check and confirm device is correctly connected to the power source and RS232/USBconnection.3. If RS232 is the interface choice, then please close all software that is using the RS232communication.4. Run “KIOSKIII Bootloader Utility.exe”, choose communication type and parameters accordingto the connection interface.For serial interface, choose “COM” and Baud Rate is 19200 (default).For USB interface, choose “HID” and verify VID displaying 1D5F and PID displaying 0100(default).5. Click the “Load” button - the firmware will be downloaded into the device. When “Firmwaresuccessfully downloaded” appears on the utility, then the firmware has been successfullydownloaded. The Utility could be closed at that time.
ViVOpay Kiosk III User ManualPage 21 of 25Serial Interface:
ViVOpay Kiosk III User ManualPage 22 of 25USB interface:
ViVOpay Kiosk III User ManualPage 23 of 256. TroubleshootingThe ViVOpay Kiosk III readers are reliable and easy to troubleshoot. The components that mayrequire troubleshooting include the power module (if applicable), the reader, and the serial cable.SymptomPossible CauseRemedyGeneral IssuesReader does notappear to bepowered on (no LEDsare lit).Reader not powered onor incorrect voltage.Improper use of internalpower supply provided bythe kiosk.Check cable connections.Verify that power is on and correct voltage andcurrent are present.Make sure that the correct pins are utilized.Make sure that the power provided is withinthe specified range of the Kiosk III reader.Make sure that the correct polarity is observed.For more information, refer to the InputVoltage under the Electrical specificationsection.Replace the ViVOpay Kiosk III.
ViVOpay Kiosk III User ManualPage 24 of 25SymptomPossible CauseRemedyReading Cards/PhonesLEDs do not light andbeeper is not audiblewhen card/fobpresented.Card/fob/phone notproperly presented.RF interference.Unsupported card used.Wrong firmware (contactyour local supportrepresentative).Present card/fob/phone closer to the antenna,and ensure it is parallel to the face of thereader.Verify that the card/fob/phone is valid/current.Verify that metal is not interfering with theantenna.Test with “ViVOcard Contactless Test Card” partnumber 241-0015-03 Rev A.Try a different card/fob.Check to see if card/fob is damaged.Verify that correct firmware is loaded on reader(local support representative only).Power cable plug is fully inserted.Replace the ViVOpay Kiosk III.
ViVOpay Kiosk III User ManualPage 25 of 25Some cards/fobs read,but not all.Possible badcard/fob.Unsupported cardused.Wrong firmware(contact your localsupportrepresentative).Check to see if card/fob is damaged.Verify that correct firmware is loaded on reader(local support representative only).Communication to KioskNo data is received, ordata is garbled.Faulty or incorrectcable connections.Check that the cable connection is secure andin the correct port on the kiosk III.Load FirmwareFirmware loadingsoftware indicate “ openRS232 failed”Device is not wellconnected to PC. Orother software is usingserial interfaceCheck the cable connectionClose other software which is using serialinterfaceFirmware loadingsoftware indicate “Loadfirmware failed”Device is not wellconnected to PCCheck the cable connectionFirmware loadingsoftware indicate “SendCommand failed”Bootloader firmware indevice is destroyedcontact your local support representative toreload manufacture firmwareIf you are unable to resolve the problem, please contact support@idtechproducts.com(sending an e-mail to this address will automatically open a support ticket).

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