IER 506B-UHF03 Printer with RFID User Manual

IER Printer with RFID

User Manual

IER 506BPRINTERUser GuideN0B402AN0B402A - Rev. 3Dec. 16, 2008
IER SIEGE - HEADQUARTERSIER S.A.3, rue Salomon de Rothschild92156 SURESNES CEDEXFRANCETel. +33 (0)1 41 38 60 00Fax +33 (0)1 41 38 62 75IER dans le monde - IER WorldwideCHINAIER ShanghaiKuen Yang Plaza #1101798 Zhao Jia Bang RoadSHANGHAI 200030P.R.C.Phone: +86 (21) 6473 6792Fax: +86 (21) 6473 6806GERMANYIER GmbHPraklastr. 1D-31311 UETZEPhone: +49 (0) 5173/6906 30Fax: +49 (0) 5173/6906 50SINGAPOREIER PTE Ltd120 Lower Delta Road#14-13/16 Cendex CentreSINGAPORE 169208Phone: +65 6276 6966Fax: +65 6271 5563SPAINIER Impresoras Especializadas, S.L.C/ Torre de Don Miguel, 23E-28031 - MADRIDPhone: +34 91 535 89 75Fax: +34 91 535 89 76UNITED ARAB EMIRATESIER DubaiPO Box 37585DUBAIPhone: +971 4 347 67 20Fax: +971 4 347 67 03UNITED KINGDOMIER LtdUnit G4Middlesex Business CentreBridge RoadSOUTHALL, MIDDX, UB2 4ABPhone: +44 (0)208 744 7650Fax: +44 (0)208 744 7670UNITED STATESIER Inc. Dallas2015 Midway Road, Suite 118CARROLLTON TX 75006Phone: +1 (972) 991 2292Fax: +1 (972) 991 1044Toll free: 1-800 624 8538IER Inc. Belton815 Kirkley BlvdBELTON TX 76513Phone: +1 (254) 933 5000Fax: +1 (254)933 5050IER 506B PRINTERUser GuidePage 2N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
NOTICEWARNINGTHIS PRODUCT COMES WITH A LITHIUM BATTERY.BATTERY REPLACEMENT MUST IMPERATIVELY BEPERFORMED BY QUALIFIED MAINTENANCEPERSONNEL. MOREOVER, ONLY IER APPROVEDMODELS MAY BE USED.WARNINGDANGER OF EXPLOSION IF BATTERY ISINCORRECTLY REPLACED. REPLACE ONLY WITH THESAME OR EQUIVALENT TYPE RECOMMENDED BY THEMANUFACTURER. DISPOSE OF USED BATTERIESACCORDING TO THE MANUFACTURER’SINSTRUCTIONS.The United States Federal Communications Commission (in 47 CFR15.105) has specified that the following notice be brought to the attention ofusers of this product.NOTE: This equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, usesand can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will notoccur in a particular installation.If this equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more ofthe following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected.- Consult the dealer or an experienced radio/TV technician for help.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3N0B402A Rev. 3Dec. 16, 2008
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications tothis equipment not expressly approved by IER could void the user'sauthority to operate this equipment.Use of a shielded cable is required to comply within Class B limits of Part15 of FCC Rules.NORWAY: This product is also designed for IT power distributionsystem with phase-to-phase voltage 230V.NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag närden ansluts till ett nätverk.WARNINGTHIS APPLIANCE MUST BE GROUNDED.THIS PRODUCT MUST EXCLUSIVELY BE CONNECTEDTO AN ELECTRICAL CIRCUIT THAT IS- PROVIDED WITH A GROUND FAULT CIRCUITINTERRUPTER (GFCI) COMPLYING WITH IEC 364 ANDNFC15-100 REGULATIONS, AND- CONFORMING WITH THE VOLTAGECHARACTERISTICS SPECIFIED BY THE NF EN 50160STANDARD.The cover(s), door(s) and/or drawer(s) of this product is (are) intended foroccasional use and must be normally closed.The warranty shall be null and void in case of use of any spare part, special tool orconsumable not expressly approved in writing by IER and in the event of attempted repair orservicing of the machines by persons lacking the requisite technical qualifications.This document contains proprietary information of IER. It may not be reproduced orcommunicated without prior written authorization of IER. It is intended solely for theuse of the product described herein, to the exclusion of any other usage.It is provided as is, for information purposes only, without any warranty of any kind,including any warranty of fitness or a particular purpose, and may be modified by IERat any time.The information and specifications contained in this document are subject to changewithout prior notice.Translated from French - IER Documentation DepartmentIER 506B PRINTERUser GuidePage 4N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
In compliance with the European Directive 2002/96/CE relative to themanagement of Waste Electrical and Electronic Equipment (WEEE)implemented as of August 13, 2005, this product may not be disposed ofwith regular household waste. All products concerned by this directive aremarked with the above symbol.The end owner of this product is responsible for either:Transferring the product to an authorized treatment facility where theproduct components, recognized to present a hazard to the environmentand/or public health, will be recycled and recovered properly, orConsulting with the manufacturer for appropriate product wastemanagement according to the terms of the manufacturer.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 5N0B402A Rev. 3Dec. 16, 2008
CONTENTS1. GENERAL ................................................................ 81.1 CONTENTS OF THE SHIPPING CONTAINER ......................... 81.2 IER 506B PRINTER DESCRIPTION .................................... 92. CONNECTING THE PRINTER AND POWER UP.... 102.1 CONNECTING THE PRINTER............................................... 102.1.1 PROCEDURES ....................................................................... 102.1.1.1 Connecting the Printer to the AC Power ............. 112.1.1.2 Connecting the Printer to the DataCommunications System .................................... 122.2 POWERING UP THE IER 506B PRINTER............................ 132.2.1 PROCEDURE ........................................................................ 132.3 POWERING DOWN THE IER 506B PRINTER....................... 142.3.1 PROCEDURE ........................................................................ 143. LOADING BLANK MEDIA AND INSERTING IT ..... 153.1 LOADING FANFOLD MEDIA................................................ 153.1.1 PROCEDURE ........................................................................ 153.2 LOADING ROLL MEDIA - FIRST GENERATION MEDIAHOLDER........................................................................... 163.2.1 PROCEDURE ........................................................................ 163.3 LOADING ROLL MEDIA - SECOND GENERATION MEDIAHOLDER .......................................................................... 183.3.1 PROCEDURE ........................................................................ 183.4 ADJUSTING THE PAPER PATH WIDTH................................ 203.4.1 PROCEDURE ........................................................................ 203.5 INSERTING BLANK MEDIA INTO THE PRINTER..................... 233.5.1 PROCEDURE ........................................................................ 234. PRINTER OPERATION............................................ 244.1 IER 506B PRINTER FRONT PANEL ................................... 244.2 MODES OF IER 506B PRINTER OPERATION ..................... 264.3 PRINTING DOCUMENTS...................................................... 264.3.1 PROCEDURE ........................................................................ 26IER 506B PRINTERUser GuidePage 6N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
5. PRINTER MAINTENANCE....................................... 285.1 RECOMMENDED PERIODIC MAINTENANCE SCHEDULE......... 285.1.1 PERIODIC MAINTENANCE SCHEDULE...................................... 285.1.2 PRELIMINARY STEPS............................................................. 295.2 PERIODIC MAINTENANCE PROCEDURES............................. 305.2.1 REMOVING DUST FROM THE PRINTER INTERIOR .................... 305.2.2 CLEANING THE PRINTHEAD AND PLATEN................................ 325.3 RESTORING THE PRINTER TO OPERATIONAL CONDITION.... 345.3.1 STEPS TO BE CARRIED OUT BEFORE USING THE PRINTER ..... 346. TROUBLESHOOTING.............................................. 356.1 OPERATING FAULTS ........................................................ 356.1.1 ATSWITCH-ON THE PRINTER DOES NOT START UP............... 356.1.2 THE PRINTER DOES NOT RECEIVE ANY MESSAGES FROMTHE HOST............................................................................. 356.1.3 MEDIA FEEDING PROBLEM..................................................... 366.1.4 POOR PRINT QUALITY........................................................... 366.1.5 MOST FREQUENT ERROR MESSAGES.................................... 376.2 CLEARING A DOCUMENT JAM............................................ 386.2.1 PROCEDURES ....................................................................... 386.2.1.1 Clearing a Document Jam Automatically............. 396.2.1.2 Clearing a Document Jam Manually.................... 406.3 OPENING THE PRINTHEAD ASSEMBLY................................ 416.3.1 PROCEDURE ........................................................................ 416.4 CLOSING/LOCKING THE PRINTHEAD ASSEMBLY................. 436.4.1 PROCEDURE ........................................................................ 437. PRINTER PROVIDED WITH AN OPTIONALSTACKER................................................................. 457.1 STACKER OPTION ............................................................ 457.2 CLEARING A PAPER JAM IN THE MOTORIZED STACKER..... 477.2.1 PROCEDURE ........................................................................ 47IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 7N0B402A Rev. 3Dec. 16, 2008
1 GENERAL1.1 CONTENTS OF THE SHIPPING CONTAINERThe box contains the following items:IER 506B PrinterUser GuideAC power cordSet of test coupons, one of which containing the default (factory)configuration of the printer.IMPORTANT: We recommend that you save the packing material atleast throughout the warranty period.Also, make sure to keep the IER 506B Printer UserGuide and coupon with the default (factory)configuration with your printer.Figure 1.1Contents of the Shipping ContainerIER 506B PRINTERUser GuidePage 8N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
1.2 IER 506B PRINTER DESCRIPTIONThe IER 506B Printer is designed to print bag tags and ATB1 typedocuments.The print technology used by this printer is the direct thermal methodrequiring the use of heat-sensitive media.Continuous blank bag tag or boarding pass media feeding takes placethrough the rear feed slot. The IER 506B Printer accepts fanfold media orroll media if fitted with the IER roll media holder option.The standard output slot of the IER 506B Printer comes with a serrated tearstrip for tearing off the printed document.Optionally, the IER 506B Printer can feature two automatic documentseparation systems:Burster, for media provided with perforations.Cutter for applications requiring varying lengths for the printeddocuments.Printers equipped with the automatic document separation system can beequipped with an optional stacker. This stacker, available in two versions,either motorized or non motorized, attaches to the front panel andcollects (exclusively) ATB1 size documents for delivery in sets, see page 45For applications offering luggage tracking during transport by means ofRadio Frequency Identification (RFID), the optional RFID module of the IER506B Printer allows printing and encoding of bag tags featuring a radiofrequency antenna.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 9N0B402A Rev. 3Dec. 16, 2008
2 CONNECTING THE PRINTER AND POWER UP2.1 CONNECTING THE PRINTERWARNINGThis appliance must be grounded.This product must exclusively be connected to anelectrical circuit that is- Provided with a ground fault circuit interrupter (gfci)complying with iec 364 and nfc15-100 regulations, and- conforming with the voltage characteristics specifiedby the nf en 50160 standard.2.1.1 ProceduresTo connect the printer, simply proceed as follows:- Connect it to the AC power- Connect it to the data communications system (PC, network)Auxiliary connectors may exist on your printer if the correspondingoptional interfaces are installed for serial RS232, USB, Ethernet, orUHF connections.Note: For these specific applications to be operational, it may benecessary to install additional programs and to perform thecorresponding configurations (contact IER Technical Support).IER 506B PRINTERUser GuidePage 10N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
2.1.1.1 Connecting the Printer to the AC PowerWARNINGIT IS IMPORTANT TO PROCEED IN THE ORDERBELOW:a) Make sure the printer is switched off (power switch setto the 0-position).b) Plug the power cord (1) into the correspondingconnector at the rear of the printer.c) Connect the power cord to the line power outlet.Note: The printer switches automatically to the available AC line powerwithin the authorized voltage range.1- Power cordConnecting the Printer to the AC PowerIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 11N0B402A Rev. 3Dec. 16, 2008
2.1.1.2 Connecting the Printer to the Data CommunicationsSystemCAUTIONTo comply with class A FCC regulations it isnecessary to use a data cable provided with a braidedshield.Use a shielded RS232 cable fitted with metal platedconnector hoods. The cable shield must be linked tothese hoods and cable length must not exceed 15 m(49.2 ft).The length of a USB cable must not exceed 5 m(16.4 ft).Depending on the printer configuration, connect eitherthe:- serial data I/O cable (1) to the RS232 connector,located at the rear of the printer, or the- USB cable (2) to the corresponding connector at therear of the printer.1- Serial RS232 data I/O cable2- USB cableFigure 2.2Connecting the I/O Data cableIER 506B PRINTERUser GuidePage 12N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
2.2 POWERING UP THE IER 506B PRINTER2.2.1 Procedurea) At the rear of the printer, set the AC power switch to theI-positionFigure 2.3Powering Up the PrinterFor a few seconds, the printer tests the heating elements of theprinthead and displays the test results.On completion of the testing phase, the printer eitherbeeps and displays a message requesting paper loading if nomedia has been loaded, see page 23, oris ready for printing, if media has been loaded.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 13N0B402A Rev. 3Dec. 16, 2008
2.3 POWERING DOWN THE IER 506B PRINTER2.3.1 Procedurea) At the rear of the printer, set the AC power switch to the0-position.Figure 2.4Powering Down the PrinterIER 506B PRINTERUser GuidePage 14N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
3 LOADING BLANK MEDIA AND INSERTING IT3.1 LOADING FANFOLD MEDIA3.1.1 Procedurea) Install the box of blank fanfold media at the rear of the printer byfollowing the instructions below:IMPORTANT: Make sure to place the box:- parallel to the printer- centered in relation to the insertion slot- with the heat-sensitive side of the media facing up1- Printer top view2- Box with fanfold media3- Media insertion slotFigure 3.1Correctly Installing the Box of Fanfold MediaIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 15N0B402A Rev. 3Dec. 16, 2008
3.2 LOADING ROLL MEDIA - FIRST GENERATION MEDIAHOLDER3.2.1 ProcedureIMPORTANT: When installing the media roll, make sure that theheat-sensitive side of the media will be facing up wheninserted into the printer.a) Remove the removable flange (4).b) Place the media roll (2) on the plastic hubs (3) and set it againstthe fixed flange (1).c) Install the removable flange (4) on the spindle of the mediaholder and set it against the media roll (2).1- Fixed flange2- Media roll3- Plastic hubs4- Removable flange5- Media insertion slotFigure 3.2Installing Roll MediaIER 506B PRINTERUser GuidePage 16N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
IMPORTANT: Check that the roll (2) is centered in relation to theinsertion slot (5). If this is not the case, contact thehelp desk.2- Media roll5- Insertion slotFigure 3.3Correctly Installing the Roll MediaIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 17N0B402A Rev. 3Dec. 16, 2008
3.3 LOADING ROLL MEDIA - SECOND GENERATION MEDIAHOLDER3.3.1 ProcedureIMPORTANT: When installing the media roll, make sure that theheat-sensitive side of the media will be facing up wheninserted into the printer.a) Slide the roll media holder adjustment pin (3) outwards.b) Place the media roll (2) on the plastic spindle (4) and set itagainst the holder (1).c) Slide the pin (3) back and set it against the roll.1- Roll Media Holder2- Media roll3- Adjustment pin4- SpindleFigure 3.4Installing Roll MediaIER 506B PRINTERUser GuidePage 18N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
IMPORTANT: Check that the roll (2) is centered in relation to theinsertion slot (5). If this is not the case, contact thehelp desk.1- Roll media holder2- Media roll5- Insertion slotFigure 3.5Correctly Installing the Roll MediaIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 19N0B402A Rev. 3Dec. 16, 2008
3.4 ADJUSTING THE PAPER PATH WIDTHPreliminary Steps: - Correctly load the printer with the appropriate mediastock, refer to the relevant chapter in the UserGuide.3.4.1 Procedure- Push latch (1) to open the printer cover (2).- Lift the printhead lever (3) and locate the two paper guides (4)making up the paper path.IER 506B PRINTERUser GuidePage 20N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
- Loosen the paper guide locking wheel (5) located under thepaper guides (4).- Move the outer paper guide (4) outwards.- Insert the media into the two paper guides until it protrudes fromthe front.- Fine-adjust the distance between the two guides to ensure thatmedia feeding is smooth and accurate at the same time, i.e.without friction nor excessive play.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 21N0B402A Rev. 3Dec. 16, 2008
- Having adjusted the paper guides (4), retighten the paper guidelocking wheel (5).Final Steps: - Lower the printhead lever (3) and close the printercover (2).IER 506B PRINTERUser GuidePage 22N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
3.5 INSERTING BLANK MEDIA INTO THE PRINTERPreliminary Steps: - Adjust the paper path width, see page 20- Power up the printer, see page 133.5.1 Procedurea) Insert the leading document of the fanfold or roll media stockinto the insertion slot, made up of the two paper guides (1).b) Push the document into the printer until it is sensed and drawnin.Note: Once the document has been pulled in, printer initialization starts,i.e. the media is correctly positioned according to the printerconfiguration and to the type of separating marks.1- Insertion slotFigure 3.9Inserting Blank MediaIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 23N0B402A Rev. 3Dec. 16, 2008
4 PRINTER OPERATION4.1 IER 506B PRINTER FRONT PANELThe printer front panel features the following elements:- 4-line by 20-alphanumeric character Liquid Crystal Display (LCD) module(1)- Four indicators (2) see table page 25- Four keys (3) see table page 25,- Output slot (4).Figure 4.1IER 506B Printer Front PanelIER 506B PRINTERUser GuidePage 24N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
Name Status MeaningOn/Off Off Off line mode operationOn On line mode operationError Blinking Reception errorSteadily on Hardware errorRcvg On Message reception in progress. LEDis automatically turned off oncompletion of message reception.Power On Printer powered upControl Panel LED Indicator FunctionsKey On line Mode Off line ModeOn/OffLine Press this key to select theoff line mode. Press this key to select theon line mode.Test n.a. Press this key to print out thetest coupons or select theconfiguration mode.Reset Press this key to:- acknowledge an operatingerror- stop the sound alarm- clear a paper jam withoutlifting the printhead.Press this key repeatedly toremove the blank media fromthe inside of the printerthrough the rear feed slot.PaperFeed n.a. Press this key to eject ablank coupon (function canbe inhibited).Control Panel Key FunctionsIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 25N0B402A Rev. 3Dec. 16, 2008
4.2 MODES OF IER 506B PRINTER OPERATIONThe printer features two modes of operation:-On line mode, used for normal printer operation.In this mode, the printer to host connection is active.-Off line mode giving access to the following three functions:Printing test documents, refer to the IER 506B Maintenance Manual,IER P/N N0B472A,Configuring the printer, refer to the IER 506B Printer TechnicalManual, IER P/N N0B412A,Ejecting a document through the rear feed slot, see page 38.In this mode, the printer to host connection is inactive.4.3 PRINTING DOCUMENTSPreliminary Steps: Before starting to print, it is important to check thefollowing:- Printer connection to the AC line power and the dataI/O source, see page 10- Printer power up, see page 13- Media loading, see page 23- Printer Functions, see page 244.3.1 Procedurea) Set the printer to the On line mode by pressing the On/Off linekey.b) Send a print command from the host system.The Reception indicator lights up and remains lit until thedocument is printed.When printing is completed and if the printer features the optionalcutter or buster, the document is automatically separated from thecontinuous media and made available to the operator.On the standard model, the upper edge of the output slot isprovided with a serrated tear-off strip. This allows the operator toeasily separate the printed document by tearing it off thecontinuous media with a fast upward movement.IER 506B PRINTERUser GuidePage 26N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
Figure 4.2Separating the Printed Document: Tear-Off MethodIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 27N0B402A Rev. 3Dec. 16, 2008
5 PRINTER MAINTENANCE5.1 RECOMMENDED PERIODIC MAINTENANCE SCHEDULESchedule: Every two weeks or after printing 2000 m (6562 ft) ofdocuments, whichever occurs first.Estimated Time: 15 min.Tools Required / Maintenance Products:- Cleaning kit, IER P/NS32129AWARNINGBefore starting any of these operations, make sure to:- remove any media from the printer- switch off the printer- disconnect the printer from the AC power source- disconnect the data I/O cable from the printer5.1.1 Periodic Maintenance ScheduleFor optimum printer performance under normal operatingconditions, IER recommends the following periodic maintenanceschedule: every two weeks or after printing of 2000 m (6562 ft) ofdocuments, whichever occurs first.IMPORTANT: However, the periodic maintenance schedule must beadapted to the particular printer environment andoperating conditions (presence of dust, quality of themedia used, throughput, etc.)To carry out these operations, it is essential to use the IERCleaning Kit, P/N S32129A and to follow the procedures describedin the present document.CAUTIONIER will not be responsible for any problem consequentto the customer's failure to adhere to therecommendations regarding the maintenance schedule,the maintenance products and the specific instructionsto follow.IER 506B PRINTERUser GuidePage 28N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
5.1.2 Preliminary Steps- Open the cover.- Fully open the printhead, see page 41.1 - Printhead2 - PlatenFigure 5.1Elements Concerned by the Periodic MaintenanceIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 29N0B402A Rev. 3Dec. 16, 2008
5.2 PERIODIC MAINTENANCE PROCEDURES5.2.1 Removing Dust from the Printer InteriorWARNINGTo carry out this operation, IER recommends that youuse ecxlusively the can with compressed air suppliedwith the cleaning kit, since it has been tested andapproved non-flammable and non-explosive.IER will not be responsible if any another product isused.DO NOT USE THE DUSTER CAN IF THERE IS ONLYLITTLE AIR LEFT. THE CAN CONTAINS MOSTLYPROPELLANT WHICH IGNITES EASILY WHENEXPOSED TO THE SLIGHTEST SPARK.Use the duster can supplied with the IER Cleaning Kit and followthe safety precautions on the can and those mentioned above,blow air into the printer to dislodge any paper chaff and dust bydirecting the air blow to the following zones:Arrow #5: inside the two paper guidesArrow #4: under the two paper guides and into the printingmechanismArrow #3: to the end of the paper path around the sensorArrow #2: to the front of the printhead and behind the front panelwhere the optional cutter or burster is located (if applicable)Arrow #1: to the front ejection slotIER 506B PRINTERUser GuidePage 30N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
Figure 5.2Removing Dust from the PrinterIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 31N0B402A Rev. 3Dec. 16, 2008
5.2.2 Cleaning the Printhead and PlatenCAUTIONThe printhead is a sensitive electronic component:- before handling it, put on an anti-static wrist strap,- avoid physical shocks to the printhead,- do not use tools that may damage the printhead,- do not touch the printhead heating elements.Proceed as follows, using the products in the IER cleaning kit and followingthe enclosed instructions:a) Using a soft, lint-free cloth lightly moistened with the recommendedcleaning product, clean the entire platen surface (2). To accomplish this,turn the motor drive knob (3) so as to cover the whole surface of theplaten (2).b) Using alcohol filled foam swabs, clean the whole surface of theprinthead heating elements (1).IER 506B PRINTERUser GuidePage 32N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
1 - Printhead2 - Platen3 - Motor drive knobFigure 5.3Cleaning the Printhead and PlatenIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 33N0B402A Rev. 3Dec. 16, 2008
5.3 RESTORING THE PRINTER TO OPERATIONAL CONDITION5.3.1 Steps to be Carried out Before Using the PrinterHaving carried out the periodic maintenance operations, it isnecessary to:- to close and lock the printhead assembly, see page 43- to connect the data I/O cable and the AC power cable, seepage 10- switch on the printer, see page 13- load the printer with media, see page 23- print a document to check the print quality, see page 26IER 506B PRINTERUser GuidePage 34N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
6 TROUBLESHOOTING6.1 OPERATING FAULTSPrinter operating faults usually generate an error message on the displayand a sound alarm.Note: A short beep (5 sec. approx.) signals a minor fault, whereas a longbeep indicates a hardware problem.6.1.1 At Switch-On the Printer Does not Start Upa) Switch the printer off (set the power switch to the 0-position).b) Check the AC line power by plugging in another electricalappliance.c) Check that the AC power cord is correctly plugged into thepower connector on the printer and the line power outlet.d) Power up the printer (set the power switch to the I-position) andcheck that the Power indicator lights up.If the printer still fails to power up, call the help desk.6.1.2 The Printer Does Not Receive Any Messages fromthe Hosta) Power down the printer (set the power switch to the 0-position).b) Check that the data transmission cable is properly connected tothe printer and to the IT system (computer, network, hub, etc.).c) Power up the printer (set the AC power switch to the I-position)and check that the Power indicator lights up.d) Ensure that the On / Off indicator is on. If not, press the On/OffLine key and check that the wording On Line Mode isdisplayed.e) Send a printing command from the host to the printer and checkthat the task is executed.If the above steps to not correct the fault, call the help desk.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 35N0B402A Rev. 3Dec. 16, 2008
6.1.3 Media Feeding Problema) Check that the printhead assembly is correctly locked, seepage 43b) Insert the media into the printer and place it under the printheadassembly, see page 23c) Make sure there is no paper chaff in the paper path that couldinterfere with media feeding.If all these corrective actions do not solve the problem, call the helpdesk.6.1.4 Poor Print QualityPoor print quality can have several reasons:Dirty printing mechanismPrinting parameter settings do not correspond to the media usedFaulty partCall the help desk, whatever the reason.IER 506B PRINTERUser GuidePage 36N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
6.1.5 Most Frequent Error MessagesIMPORTANT: Having solved the problem encountered, press theReset key to reinitialize the printer.Message displayed ReasonRECEPT. DEFAULTerron. messageCommand syntax error.Send the command again. If thisresults in a second failure, callthe help desk.RECEPT. DEFAULTtransmis. defaultData transmission error.Check data I/O cableconnection.Send the command again. If thisresults in a second failure, callthe help desk.WARNINGpaper outOut of media.Load new media:- see page 15,- see page 16,- see page 18,- see page 23.WARNINGpaper jamPaper jam inside the printer.Open the printer cover, locatethe paper jam and remove thejammed document, see page 38.If necessary, open the printheadassembly, see page 41.Error MessagesIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 37N0B402A Rev. 3Dec. 16, 2008
6.2 CLEARING A DOCUMENT JAMPreliminary Steps: - Refer to the description of the key and indicatorfunctions, see figure page 24- Refer to the description of the modes of printeroperation, see page 266.2.1 ProceduresA jammed document can be removed either automatically ormanually.We recommend manual removal in the event of an important jamor if a document cannot be removed automatically.Note: If necessary, open the printer cover to locate and remove thedocument causing the problem.IER 506B PRINTERUser GuidePage 38N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
6.2.1.1 Clearing a Document Jam Automaticallya) Press the On/Off Line key to switch to Off line mode.b) Repeatedly press the Reset key until the faultydocument has left the site of the jam and appears atthe rear insertion slot.c) Grasp the document and remove it by hand.Figure 6.1Clearing a Document Jam AutomaticallyIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 39N0B402A Rev. 3Dec. 16, 2008
6.2.1.2 Clearing a Document Jam Manuallya) Raise the paper drive lever (1) and grasp thedocument. Pull it out of the printer through the rearslot.b) Lower the paper drive lever (1) once the documenthas been removed from the printer.1- Paper drive leverFigure 6.2Clearing a Document Jam ManuallyIMPORTANT: Should you need to unlock and move the paper guidesto remove the jammed document more easily,imperatively readjust the guide position to the width ofthe media used before operating the printer again, seepage 20.Final Steps: Having removed the jammed document, reload the printerwith media see page 23.IER 506B PRINTERUser GuidePage 40N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
6.3 OPENING THE PRINTHEAD ASSEMBLYWARNINGBefore performing any service operation on the printer:- unload the paper from the printer,- switch off the printer,- disconnect the printer from the power supply,- disconnect the data cable.CAUTIONThe printhead is a sensitive electronic component,therefore it is essential:- to put on an anti-static wrist strap, before handling it- to avoid any shock to the printhead- not to use any tools that could damage it- not to touch the line of heating elementsIMPORTANT: Make sure the printhead assembly is closed andlocked during normal printing operation.Note: Open the printhead assembly only when necessary, for example,when you need to have access to the paper path to clear a paperjam, or to service the printer.Preliminary Steps: - Open the printer cover.6.3.1 Procedurea) Raise the printhead lever (1) to unlock the printhead assembly.b) Pull and rotate the printhead support (2) to the rear to be able torotate the printhead assembly.c) The printhead assembly is fully open when the printhead (3) isin its vertical position.IER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 41N0B402A Rev. 3Dec. 16, 2008
1 - Printhead lever2 - Printhead support3 - PrintheadFigure 6.3Opening the Printhead AssemblyIER 506B PRINTERUser GuidePage 42N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
6.4 CLOSING/LOCKING THE PRINTHEAD ASSEMBLY6.4.1 Procedurea) Fully rotate the printhead support (2) towards the front until theprinthead assembly locks into its lower position.b) Lower the printhead lever (1) to lock the printhead assemblyinto the operating position.c) If no other service operation is to be performed on the printer:- close the printer cover- connect the data I/O cable- connect the printer to the power source- switch on the printer- and load the printer with mediaIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 43N0B402A Rev. 3Dec. 16, 2008
1 - Printhead lever2 - Printhead supportFigure 6.4Closing/Locking the Printhead AssemblyIER 506B PRINTERUser GuidePage 44N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
7 PRINTER PROVIDED WITH AN OPTIONALSTACKER7.1 STACKER OPTIONIMPORTANT: This option can exclusively be used with ATB1 typemedia.An optional stacker can be added on the printer, to collect the printeddocuments. The storage capacity of the stacker is 10 to 15 documents,depending on media grammage.Two stacker models are available:Standard model offering a frontal presentation of the documentsMotorized stacker presenting the printed documents verticallyFigure 7.1Standard StackerIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 45N0B402A Rev. 3Dec. 16, 2008
Figure 7.2Motorized StackerIER 506B PRINTERUser GuidePage 46N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization
7.2 CLEARING A PAPER JAM IN THE MOTORIZED STACKER7.2.1 ProcedureTo remove a jammed document from the stacker, swing thestacker open to have access to the printer front panel. Then,simply pull on the document located between the printer output slotand the stacker drive roller and remove it.Having cleared the jam, rotate the stacker back to its closedposition against the front panel.Figure 7.3Clearing a Paper Jam in the Motorized StackerIER 506B PRINTERUser GuideCe document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 47N0B402A Rev. 3Dec. 16, 2008
IER 506B PRINTERUser GuidePage 48N0B402A Rev. 3Dec. 16, 2008Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization

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