Ingenico IPA280 POS terminal User Manual

INGENICO POS terminal

Contents

user manual

Ingenico–190‐192AvenueCharlesdeGaulle92200NeuillysurSeineTél.33(0)146258200‐Fax33(0)147725695Productname:iPA280UserGuide
IPA280‐01Txxxxx–Userguide  •2/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved
IPA280–Userguide  •3/45  Copyright©2009Ingenico9000002522R1100001/926AllrightsreservedContents1.Introduction _________________________________________________ 62.Unpacking____________________________________________________73.Recommendations ____________________________________________ 83.1.Security _____________________________________________________________83.2.Securityofyourterminal _______________________________________________83.3.ECstandardcompliancemarking_________________________________________93.4.FCCcompliance _______________________________________________________93.4.1.FCCStatement ________________________________________________________________ 93.4.2.FCCRFRadiationExposureStatement ____________________________________________ 103.5.Waterprotection_____________________________________________________ 123.6.MainCharacteristics __________________________________________________ 134.Installationandconnection_____________________________________ 144.1.Battery _____________________________________________________________ 144.2.InstallingtheSPMpartontheiPA280terminal ____________________________ 154.3.InstallingSPMSAM ___________________________________________________ 164.4.InstallingPDASAMandSIM ____________________________________________ 164.5.InstallingMicroSDMemory ____________________________________________ 174.6.Installingpaperroll ___________________________________________________ 174.7.Connections_________________________________________________________ 184.8.Positioningtheterminal _______________________________________________ 195.Dailyuse ____________________________________________________205.1.IPAKeypadfunctions _________________________________________________205.2.Touchscreenstylus___________________________________________________ 215.3.LEDDisplay _________________________________________________________ 215.4.Otherkeys __________________________________________________________ 225.5.Cardinsertion _______________________________________________________ 23
IPA280–Userguide  •4/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.5.1.Readingamagneticcard _______________________________________________________ 235.5.2.Readingasmartcard __________________________________________________________ 235.5.3.ReadingContactlessPaymentcard_______________________________________________ 245.5.4.ReadingContactlessPaymentcard_______________________________________________ 245.6.ProductSetup _______________________________________________________ 255.6.1.Loginsequence _______________________________________________________________ 255.6.2.MainSystem _________________________________________________________________ 265.7.Networking _________________________________________________________ 275.7.1.1.Bluetooth ________________________________________________________________ 275.7.1.2.Wi‐Fi_____________________________________________________________________ 285.7.1.3.GPRSconnection __________________________________________________________ 295.7.1.4.Ethernet _________________________________________________________________ 295.7.2.Phone ______________________________________________________________________ 315.7.3.FactoryReset ________________________________________________________________ 335.7.4.Language____________________________________________________________________ 345.7.5.SystemInfo __________________________________________________________________ 345.7.6.DateTimeSetting _____________________________________________________________ 355.7.7.BarcodeReader_______________________________________________________________ 355.7.8.Hotkey ______________________________________________________________________ 385.8.Powermodes(connectedandmobile) ___________________________________385.8.1.Chargingthebattery___________________________________________________________ 385.8.2.Normalmode ________________________________________________________________ 385.8.3.Standbymode________________________________________________________________ 385.8.4.ReducedPowermodes_________________________________________________________ 395.8.5.Deepsleep___________________________________________________________________ 396.Maintenance________________________________________________ 406.1.Paperroll ___________________________________________________________406.2.Cleaningoftheterminal _______________________________________________406.3.Transportandstorage ________________________________________________ 416.4.Troubleshooting _____________________________________________________ 416.5.Endoflife___________________________________________________________ 417.Extensionsandaccessories _____________________________________427.1.Cradles _____________________________________________________________427.2.Holster _____________________________________________________________437.3.Pistol ______________________________________________________________44
IPA280–Userguide  •5/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved
IPA280–Userguide  •6/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved1. IntroductionThankyouforchoosingapaymentterminalIngenico.Werecommendtoreadcarefullythisuserguide:Itprovidesthenecessaryinformationaboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.WARRANTY/SECURITYTobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyoutouseonlyaccessoriesdeliveredinboxwiththeproduct,ororiginalIngenicoaccessories,entrustingmaintenanceoperationsonlytoanauthorizedperson.Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility. TheIPA‐280terminalconceptis:  ThissymbolindicatesanimportantWarning. Thissymbolindicatesapieceofadvice.PDAModuleSPMModule(SecurityPaymentModule)
IPA280–Userguide  •7/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved2. UnpackingADVICECarefullypreservethepackagingoftheiPA280.Itmustbere‐usedwhenevertheterminalisshipped. Accordingtothemodel,thefollowingitemsareincludedintheiPA280box(includingoptionalaccessories): • TheiPA280terminal• Thedataandpowercable• Thechargingunit(includingregionspecificpowerplug)• ThePaperroll• Thebatterypack• Thisuserguide• Andincludedintheterminal:thestylusandthesmartcardrubbercoverandchord• Stylus• SPMLockpinscrewsx2    Andincludedintheterminal:ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenicoiPA280terminals.Donotuseanyotherpowersupply.PowerAdaptor DataandpowercablePaperroll(inbag) SmartCardRubbercoverandchord Userguide Paperroll BatteryStylus SPMlockpinscrewsx2 
IPA280–Userguide  •8/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved3. Recommendations3.1. SecurityPoweron/PowerdownTopoweronorpowerdowntheiPA280presspoweron/offbuttonontopoftheproduct. ElectricalpowersupplynetworkProvideanelectricaloutlet:‐ Locatedneartheequipmentandeasilyaccessible‐ Whichmeetsthestandardsandregulationsinthecountryofuse.‐ TheterminaliPA280canbeconnectedtoapowerdistributionsystemoftheITtype. 3.2. SecurityofyourterminalUponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.Itisstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshouldcheck,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedtostaffthathavebeenindependentlyverifiedasbeingtrustworthy.
IPA280–Userguide  •9/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved3.3. ECstandardcompliancemarkingECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iPA280.• complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunicationsterminalswithrespectto:– Healthandsafetyprotectionoftheuserandallotherpersons– EMCprotection• conformstothefollowingharmonizedstandards:– IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectricalofficeequipment.IssueDEC2001– EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003– EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsandmeasurementmethods.Issue1998+A1‐2001+A2‐2003• complieswiththefollowingspecification:– EN301511:Harmonizedstandformobile– EN300328:(BT+Wi‐Fi)ElectromagneticcompatibilityandRadioSpectrum– EN300330:NFCElectromagneticcompatibilityandRadioSpectrum3.4. FCC&ICcomplianceFCC&IChasaspecificnaming.ThereferencesusesforFCC&ICcertificationsare:• IC:2586D‐IPA280 • FCCID:XKBIPA280 3.4.1. FCCStatementFederalCommunicationsCommission(FCC)Statement15.21Youarecautionedthatchangesormodificationsnotexpresslyapprovedbythepartresponsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.15.105(b)ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:‐Reorientorrelocatethereceivingantenna.‐Increasetheseparationbetweentheequipmentandreceiver.-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
IPA280–Userguide  •10/45 Copyright©2009Ingenico9000002522R1100001/926AllrightsreservedThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:1)Thisdevicemaynotcauseharmfulinterferenceand2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperationofthedevice.3.4.2. RFRadiationExposureStatementForbodywornoperation,thisdevicehasbeentestedandmeetsRFexposureguidelineswhenusedwithanaccessorythatcontainsnometalandthatpositionsthedeviceaminimumof1.5cmfromthebody.UseofotheraccessoriesmaynotensurecompliancewithRFexposureguidelines.AnnexSuggestedtextforthenoticeindicatingcompliancewiththisstandard:ThisClass[B]digitalapparatuscomplieswithCanadianICES‐003. 3.4.3. FCCHearing‐AidCompatibility(HAC)RegulationsforWirelessDevicesOnJuly10,00,theU.S.FederalCommunicationsCommission(FCC)ReportandOrderinWTDocket01‐09modifiedtheexceptionofwirelessphonesundertheHearingAidCompatibilityActof1988(HACAct)torequiredigitalwirelessphonesbecompatiblewithhearing‐aids.TheintentoftheHACActistoensurereasonableaccesstotelecommunicationsservicesforpersonswithhearingdisabilities.Whilesomewirelessphonesareusednearsomehearingdevices(hearingaidsandcochlearimplants),usersmaydetectabuzzing,humming,orwhiningnoise.Somehearingdevicesaremoreimmunethanotherstothisinterferencenoise,andphonesalsovaryintheamountofinterferencetheygenerate.Thewirelesstelephoneindustryhasdevelopedaratingsystemforwirelessphones,toassisthearingdeviceusersfindphonesthatmaybecompatiblewiththeirhearingdevices.Notallphoneshavebeenrated.Phonesthatareratedhavetheratingontheirboxoralabellocatedonthebox.Theratingsarenotguarantees.Resultswillvarydependingontheuser’shearingdeviceandhearingloss.Ifyourhearingdevicehappenstobevulnerabletointerference,youmaynotbeabletousearatedphonesuccessfully.Tryingoutthephonewithyourhearingdeviceisthebestwaytoevaluateitforyourpersonalneeds.M‐Ratings:PhonesratedM3orM4meetFCCrequirementsandarelikelytogeneratelessinterferencetohearingdevicesthanphonesthatarenotlabeled.M4isthebetter/higherofthetworatings.iPA280isratedM4.
IPA280–Userguide  •11/45  Copyright©2009Ingenico9000002522R1100001/926AllrightsreservedHearingdevicesmayalsoberated.Yourhearingdevicemanufacturerorhearinghealthprofessionalmayhelpyoufindthisrating.Higherratingsmeanthatthehearingdeviceisrelativelyimmunetointerferencenoise.Thehearingaidandwirelessphoneratingvaluesarethenaddedtogether.Asumof5isconsideredacceptablefornormaluse.Asumof6isconsideredforbetteruse.Asumof8isconsideredforbestuse.CAUTIONTheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcouldvoiduser’sauthoritytooperatetheequipment.
IPA280–Userguide  •12/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved3.5. WaterprotectionSAMsupportlidTheSAMslidinglidlocatedundertheterminal(seechapter“InstallationSAM”)mustbeinplaceduringnormaloperationoftheterminal.HearphonelidThehearphonelidislocatedonthesideoftheterminalmustbeinplaceduringnormaloperationoftheterminalSDCardlidTheSDcardlidislocatedonthesideoftheterminalmustbeinplaceduringnormaloperationoftheterminalCablelidThecablelidislocatedundertheterminal(seechapter“InstallingtheiPA280”)mustbeinplaceduringnormaloperationoftheterminal.ItshallbeinconnectionconfigurationwhentheiPA280isconnectedintothecradle:SPMSmartCardRubberCoverAcoverforthesmartcardconnectorentranceisattachedtothesideofthePDA.Itmustbeplacedontheconnectorwhenthesmartcardreaderisnotusedinordertoprotectagainstunwantedliquidordust.
IPA280–Userguide  •13/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved3.6. MainCharacteristicsThemaintechnicalcharacteristicsoftheterminalIngenicoiPA280are:TerminalWeightabout560gwithpaperroll,SPMandbatterySize(withfootinmiddleposition)190x86(75)x42(39)mm(lxwxh)MicroSDslot1operatingbandsBT:2402‐2480MHzWLAN:2412‐2462MHzforUSused2412‐2472MHzforEUusedWWAN:900/1800MHzforEUused850/1900MHzforUSusedSPMpartWeight160gDimensions140x86x20mm(lxwxh)CablelengthPowerblockcableapprox1,3mDisplayTypeGraphicalTFTcolorDisplayarea(activezone)3.5”Numberofpixels480x640Technology TransflectiveBacklightLEDBrightness180cd/m²Contrast1:1500Numberofcolors262kOperatingconditionsAmbienttemperaturefrom‐10°Cto+50°CMaxrelativehumidity5%to90%,notcondensingStorageconditionsStoragetemperature‐20°C,+60°CMaxrelativehumidity5%to90°C
IPA280–Userguide  •14/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved4. InstallationandconnectionCAUTION:Beforetostart,makesureyouhaveremovedtheprotectivefilmbattery.4.1. BatteryToaccessthebatteryfollowtheinstructionsbelow:• Openthebatterycompartmentusingtheslideleversinthedirectionshown1 andfollowtheprocedureillustratedbyarrowsonillustration. • Positionthebatterypack,makingsurethebatterycontactsarealignedwiththecontactsinthecompartment,asshowninthefollowingillustration.• Placethebatterypackintothebatterybayandpressthebatterysecurelyintothecompartment.• ClosethedevicebyfittingbacktheSPM(seesection4.2)WARNING!Thereisariskoffireandburnsifthebatterypackishandledimproperly.DONOTdisassembles,crush,puncture,shortexternalcontacts,ordisposethebatterypackinfireorwater.DONOTheatabove45°C(113°F).DONOTattempttoopenorservicethebatterypack.Disposeofusedbatteriesaccordingtolocalrecyclingguidelinesinyourarea.
IPA280–Userguide  •15/45  Copyright©2009Ingenico9000002522R1100001/926AllrightsreservedAbackupbatterycellisembeddedintoyourdevicetopreventdatalossduringexchangeoftheremovablebatterypack.4.2. InstallingtheSPMpartontheiPA280terminalTheUSBconnectionislocatedontherearoftheterminal.TheindicationsbelowshowyouhowtoconnecttheSPMparttotheiPA280terminal.• InserttheSPMparttoconnecttheUSBconnector,thenslidedown,thenlockitusingthetwosidelevers.UsercansecuretheSPMassemblyusingtwostandardscrews(size:M1.6xL3deliveredwiththeunit)asindicatedinthepicture.• Thescrewspreventtooeasyaccesstothebattery,SIMandSAMs.AtoolhastobeusedtoremovetheSPMinthatcase.• TheSPMisnowconnectedtotheiPA280USBSPMlockinscrewhole
IPA280–Userguide  •16/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved4.3. InstallingSPMSAMCAUTION:Beforetostart,switchofftheterminal.TheSPMhastwoslotsforSAMcards.TheyareplacedintherearoftheSPMside,(seeprocedureforopening4.1).(Thelocationofmodulesareengravedincompartment)WhenintroducingaSAMinitsslot,besuretoputthecutcornerasindicatedonmarking.• Lifttheprotectivecaps1andintroducethemoduleinitsslottotheenduntilyouhearaclick. ToremoveSAM,wesuggestyoutouseapieceofadhesivepreviouslypastedonbothsidesoftheSAMasshownherebelow4.4. InstallingPDASAMandSIMThePDAsidehastwoslotsforSIMcardsandtwoslotsforSAMcards.Theyareplacedinsidethebatterycompartment,intherearoftheterminal(seeproceduretoopening4.1).• Liftthebattery,asshowninthefollowingillustration.• Slotsofmodulearelocatedunderthebattery;insertthecardmoduleinitsslot.Makesureyouputthecutcornerasindicatedonmarking.• Putthebatteryback(seeprocedure4.1).TerminalslotsCutcorner1AdhesiveCornercutSAMSIMCardsSAMCardsSIMSAM
IPA280–Userguide  •17/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved• ThepositionofSIMandSAMslotsareindicatedinthefollowingpicture.4.5. InstallingMicroSDMemory• MicroSDMemoryslotislocatedattherightsideoftheterminal.• InsertcompletelythemicroSDmemorycardintheslot.Becarefuloftheinsertiondirection.Seetheillustrationbelow• ToremovetheMicroSDMemoryCard,pushonitwithyournailsorstylus.4.6. InstallingpaperrollCAUTION:Useonlypaperapprovedbythemanufacturer(widthdiameter57mm).Useofunsuitablepaperislikelytodamagetheprinterofyourterminal(seecharacteristicsin“Maintenancechapter5.5.4”).Whenopening,closingandinstallingthepaperinsidetheslot,theusershouldbecarefulofthemetalcuttingedge.• Openthepapercompartmentbyliftingthecoveronthefrontfaceandpullthecovertotherearoftheterminal.MicroSDMemoryslotCoverSIM2SlotSIM1SlotSAM0SlotSAM1Slot
IPA280–Userguide  •18/45 Copyright©2009Ingenico9000002522R1100001/926AllrightsreservedATTENTIONDonotforcethecoveragainststopedge.• Insertthepaperrollinthecompartment.MakesurethatGPRSantennaislocatedinitsprotectivefilm.• Unrollthepaperoutofthecompartmentandholditinbottompositionasillustrated.• Maintainthepaperandclosethecover.• Pressinthemiddleofthecovertocloseit.4.7. Connections• EstablishingDevice‐PCConnectiono InstallingMicrosoftActiveSyncInordertoexchangedatabetweenyourcomputerandiPA280,MicrosoftActiveSyncmustbeinstalledonyourcomputer.Usethedataandpowercablethatcomeswithyourdevicetoconnectthedevicetoyourcomputer.NOTE:IfyouhaveapreviousversionoftheMicrosoftActiveSyncinstalledinyourcomputer,uninstallitfirstbeforeinstallingthelatestversionofMicrosoftActiveSync.o ConnectingtheDevicetoYourComputer1.AfterActiveSynchasbeeninstalled,connecttheplugofdataandchargecabletotheuniversalconnectoratthebottomofyourdevice.2.PlugtheotherendoftheUSBchargingcableintoaUSBportonyourcomputer.3.Turnthedeviceon.4.ActiveSyncstartsautomaticallyandconfiguretheUSBporttoworkwiththeiPA280.TheNewPartnershipsetupwizardwillautomaticallystart.NOTE:IfActiveSyncdoesnotstartautomatically,clickStartProgramsMicrosoftActiveSync.Ifamessageappearsindicatingthatitisunabletodetectaconnection,clicktheCancelbuttonandmanuallyconfigurethecommunicationsettings.Correctposition
IPA280–Userguide  •19/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved4.8. PositioningtheterminalPlacetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsandelectromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers...).
IPA280–Userguide  •20/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5. Dailyuse5.1. IPAKeypadfunctions 1 2 3 5 4 1 2 4 3 6 1 NAVIGATIONkeysinthemenus2 FUNCTIONkeysF3 CANCELkey(red) 4 CLEARkey(yellow) 5 VALIDATIONkey(green)1 Softkey:• LeftSoftkey:Correspondingtoleftmenu• RightSoftkey:Correspondingtorightmenu• CenterSoftkey:Applicationspecified2 Programmablekey3 Navigationkey:• 4Navigationdirections• 1Select(center)/OK4 Send/End:• Send(green):SelectPress:opensthephonedialerapplicationPress(whileacalliscomingin):AnswerthecallPressandHold(whenonacall):goestospeakerphone• End(red):Press(wheninacall):endsacallPress(whileacalliscomingin):IgnorethecallPress(fromanywhere,whennotinacall)*:takesyoutotheToday/homescreenPressandHold:endsthedataconnectionThebuttoncanwakeupthedeviceduringsuspendmode5 Functionskey(4):Thesekeycanbesetonmainsystem,butcannotbelaunchedfrommainsystem6 Alphanumerickey(12)5
IPA280–Userguide  •21/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.2. Touchscreenstylus• Removethestylusfromitsholder.• Holdthestylusasyouholdapencil.• Tomakeachoicefromamenu,lightlytapthetipofthestylusonthatchoice.5.3. LEDDisplayBehaviourofLEDonPDAside2 LEDs for communications, batteries and SPM LeftLED RightLEDCharging REDFullychargedGREENBatteryLow  RED‐FlashSystempower<15%:0.3son/1.7soffPrinterpowerlow:0.3son/0.55soffPrinterpowercutoff:0.3son/0.3soffBlueToothBLUE–FlashOn0.5s/Off5sWiFiBLUE–FlashOn0.5s/Off5sCommunicationGSMGPRSGREEN–FlashSPMPoweredONYELLOWStylus
IPA280–Userguide  •22/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.4. OtherkeysON/OFF• PressandHold:turnsthedeviceoff.Touchpanelisnotabletowake‐upthedevice.• PressandHoldwhenthedeviceisinOFFmode:turnsthedeviceonwithbehaviorsimilartosoftreset.• ShortPress:suspend/resumeofthedevice.Volume• Whenphonecallisactive,presstoincreaseordecreasethephonevolume.• Whenphonecallisnotactive,presstoincreaseordecreasethePDAvolume.Reset• Youmayhavetoperformaresetifthedevicefreezes(i.e.,devicenolongerrespondstothebuttonsortappingonthescreen).• Asoftresetallowsyourdevicetogetafreshstart,similartorebootingacomputer.Thiswillrestartyourdevice.Allrecordsandentriesareretainedafterasoftreset.Unsaveddatainopenprogramsmaybelostinsomecases.• Lightlypressthetipofthestylustotheresetbuttonlocatedontherearofthedevice.VolumeKeyResetKeyON/OFFKey
IPA280–Userguide  •23/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.5. Cardinsertion5.5.1. Readingamagneticcard• InsertthecardmanuallyintheMagneticstripecardslot,magstripefromrightsidetoleftsideorfromlefttorightside. Swipethecardwithconstantspeed,tomaximizethereadingandavoidannoyingrepetitions.5.5.2. Readingasmartcard• TurntoSPMrightside,takeoutthesmartcardrubberandinserttheSmartcardtotheendoftheslot,chipfacingup,toreadthecardinformation.MagneticstripecardslotSmartcardslotMagneticstripeposition
IPA280–Userguide  •24/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.5.3. ReadingContactlessCard• PDAcontactlessisdedicatedforuserID,transportationticketsandcardscontrols,RFIDlabelsreading,loyaltycardsreading,…Itisnotmeanttobeusedforcontactlesspayment5.5.4. ReadingContactlessPaymentcard• SPMcontactlessisdedicatedtocontactlesspayment.Asthecontactlessantennaisplacedaroundthedisplayandkeypads,thecontactlesscardmustbepresentedinfrontofContactlesslogobetweenthescreentoperformthetransaction.The4greenLEDsindicatethatthetransactioniscompleted.ContactlesscardpositioningContactlessLEDsContactlesspaymentcardpositioning
IPA280–Userguide  •25/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.6. ProductSetupThissectiondescribesthewaytosetupthemainproductfeaturesusingbasicmodeandMainSystemmodePleaserefertoyourapplicationsdocumentationforautomaticenablingoffeatures5.6.1. LoginsequenceAfterpoweringonthedevice(connectthepowerON/OFFbuttonontopofthedevice.Thissequencewillalsohappenafterinsertingachargedbattery)thefollowingscreensarechained: CAUTIONDonotpressthegreenkeyuntilpasswordandusernameareentered. Ausernameandapasswordshouldbeintroduce(hitthesensitivearea)Defaultusername: adminDefaultpassword: adminDonotforgettochangethepasswordafterfirstlogin.
IPA280–Userguide  •26/45 Copyright©2009Ingenico9000002522R1100001/926AllrightsreservedIfyouaretheadministrator,thefollowingscreenisdisplayed:Ifnousernameandpasswordareentered,theproductrevertsintousermode.OnceaselectionisdoneitwillbeenteredbydefaultonthenextbootOncethefinalapplicationselectedbytheadministratorisinstalled,thisapplicationisautomaticallylaunchedatdevicepowerup.5.6.2. MainSystem• Whenthepoweroffdeviceispluggedinwiththepowercord,thebootscreenwithIngenicologoisshown.• Afterseveralsecondsthenextsystemselectionscreenwillautomaticallybedisplayed.TheusercanselectoneofWinCEOS,MainSystemor3rdPartySystemsfromhere.• AfterclicktheselectionoftheMainSystem,thePhoneDialerscreenwillbeshown.
IPA280–Userguide  •27/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved 5.7. NetworkingYoucanuseConnectivitymenutoselectthedesiredWirelessNetworkingfunction. 5.7.1.1. Bluetooth• ClicktheBTbutton inConnectivitymenutoturnon/offBluetoothfunction.• ClickoneofiteminUntrustedorTrusedlistinBTmenutoselectthedesiredBluetoothdevicetobeconnected.
IPA280–Userguide  •28/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.7.1.2. Wi‐Fi• ClicktheWi‐Fibutton intheConnectivitymenutoturnon/offWi‐Fifunction.• ClickoneofiteminWi‐FiListinWi‐FimenutoselectthedesiredWi‐Fidevicetobeconnected.• DoubleclicktheselectediteminWi‐FiListtodisplaytheWi‐FiInformationasinthefollowingscreen.
IPA280–Userguide  •29/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.7.1.3. GPRSconnection• ClicktheGPRSbutton intheConnectivitymenu.• EnterthePINnumberfromSIMcardandclickOKbuttoninthenexttwoscreens. • Enterarandomdatainthe‘EnterConnectionName’boxand‘internet’inthe‘AccessName’boxandclickOKbuttontoenableGPRSconnectionfunction.5.7.1.4. Ethernet• ClicktheEthernetbutton intheConnectivitymenu.
IPA280–Userguide  •30/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved• EnterIPAddressandDefaultGatewayintheboxesofthedialogandclickOKbuttontothenextscreen.• EnterDNSandWINSintheboxesofthedialogandclickOKbuttontoenableEthernetfunction.
IPA280–Userguide  •31/45  Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.7.2. PhoneTheiPA280hasanintegratedphonekeypad,whichallowsyoutomake,receive,andsendmessagesviathebuilt‐inmodule.NOTE:MakesureyouinserttheSIMcardproperly.ToopenthePhonescreen,dooneofthefollowing.1.TapPhoneonthebottomleftcornerofthescreen.2.PressTalk/Sendbutton.PressCancelbuttonwhenyouwanttoexitthePhoneDialerscreen.ThePhoneDialerscreenopens.FromhereyoucancreateSpeedDials,gettheCallHistoryandcustomizephonesettings.NOTE:IfyourSIMcardisprotectedbyaPINcode,inputthepasswordbeforeyoucanusethephone.Taptheantennasignaliconontheupperrightcornerofthescreen.TapWirelessManagerandturnonphonefunction.
IPA280–Userguide  •32/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved• ClicktheSpeedDiallerbuttoninPhoneDiallermenutogotoSpeedDiallerscreen.• ClicktheCallHistorybuttoninPhoneDiallermenutogotoCallHistoryscreen.
IPA280–Userguide  •33/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved• ClicktheDialerbuttoninPhoneDialermenutomakethephoneandtogetthedialingPhoneDialerscreen.※Duringthediallingstatus,theiPA280canstilluseWLAN/BT/RFIDatthesametime.5.7.3. FactoryReseto ClickthebuttontogettheFactoryResetscreen.ClickOKbuttontohavethedevicesystembacktothefactorysetting.
IPA280–Userguide  •34/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.7.4. Languageo Clickthebuttontogetthe Languagescreen.SelectthedesiredlanguageandclickOKbuttontochangethelanguageinthedevice.5.7.5. SystemInfoo ClickthebuttontogettheSystemInfoscreen.
IPA280–Userguide  •35/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.7.6. DateTimeSettingo ClickthebuttontogettheTimeSettingscreen.5.7.7. BarcodeReader• PressRightandLeftscannertriggerbuttonstoactivatethebarcodescanner.• LEDindicatesthebatterychargingandbarcodescanningstatus.o Green‐Batteryisfullycharged,orbarcodescanningprocessiscompletedwithouterror.o Red‐Batteryischarging,barcodescannerisfired/activated.• Barcodescannersetting:
IPA280–Userguide  •36/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreservedo ClickthebuttontogettheSystemmenu.• ClickthebuttontogettheBarcodemenu.
IPA280–Userguide  •37/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved• Listtheformatthatsupportedbydefaultbarcodefirmwareasbelow.Factorydefaultcanread1. Code392. Code128/GS1‐1283. DataMatrix4. EAN/UPCSymbologycanread1. Code392. Code128/GS1‐1283. DataMatrix4. EAN/UPC5. Aztec6. Codabar7. Code118. Code939. EANaddon210. Interleave2of511. Matrix2of512. Plessey13. GS1DataBar14. Standard2of515. Telepen16. QRCode17. Maxicode18. MicroPDF417PARAFcanread 19. PARAFcodeTriopticNCodablockcanread1. Code392. Code128/GS1‐1283. DataMatrix4. EAN/UPC20.Trioptic21.CodablockF
IPA280–Userguide  •38/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved5.7.8. Hotkeyo Clickthebuttontogetthe Hotkeysettingscreen.5.8. Powermodes(connectedandmobile)5.8.1. Chargingthebattery• BeforeusingiPA280forthefirsttime,youneedtochargeitforabout16hours.• Afterthat,youcanchargetheiPA2804hourstorechargethebatterytofullcapacity.• ChargetheiPA280usingthedataandpowercableorthedockingstation.CAUTION!OperatingtheiPA280forthefirsttimewithouttheACadapter,andwithoutfullychargingthebackupbatterymayresultinlossofdatastoredinRAMmemory.Whenthemainbatteryisremoved,thebackupbatteryretainsRAMdatainmemoryfor72hours,pleasechargethebatteryfortheperiodtoavoidthedatalossinRAMmemory.5.8.2. Normalmode• Deviceisonandrunning.Itisreceivingfullpowerfromthesystemandisdeliveringfullfunctionalitytotheuser.• LCDison.IfinthetalkingmodeLEDisinfastflashmode,othersLEDflashsingreenevery2seconds5.8.3. Standbymode• Deviceispartiallypowered,tapthescreenorhitakeytowakeup.
IPA280–Userguide  •39/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved• LCDisoffandLEDflashesingreenevery2seconds.5.8.4. ReducedPowermodes• Deviceispartiallypowered,withdevice‐initiatedwakeuporuserinitiativewakeup.Adeviceinthismodeissleepingbutcapableofraisingthesystempowerstateonitsown.Itconsumesonlyenoughpowertobeabletodoso.• LCDisoffandLEDflashesingreenevery2seconds.5.8.5. Deepsleep• Devicehasnopower.AdeviceinDeepSleepmodeshouldnotbeconsuminganysignificantpower.Someperipheralbussesrequirestaticterminationsthatintrinsicallyusenon‐zeropowerwhenadeviceisphysicallyconnectedtothebus.• LCDisoffandLEDflashesingreenevery2seconds.
IPA280–Userguide  •40/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved6. MaintenanceATTENTIONBeforemakinganyoperationsofmaintenanceintheterminal,makesurethatthepowersupplyisdisconnected.6.1. PaperrollCharacteristicsPrecisionsTypeReference:TF50‐KR2(NPI)ColourWhiteLengthAround7M(dependingonpaperrolltype)Width58mmDiameter24.7m/m+0.5m/m‐0.5m/m • Thethermalpapercanbedeterioratedbypoorstorageconditions,sowerecommendyoutoavoid:– storageinhotwetplaces(neartoair‐conditioner,humidityhigherthan85%)– exposuretosunlightorultravioletforlongperiods– contactwithorganicsolvents(solventtypeadhesive)– directcontactwithmaterialscontainingplasticizers(PVCtransparentfoldersorenvelopes)– directcontactwith«diazo»papers– directcontactwithwater– RubbingorpressingthepapertoostronglyCAUTIONInordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaperapprovedbythemanufacturercanbeused.6.2. CleaningoftheterminalFirstofall,unplugallthewiresfromtheterminal.Goodrulesforpropercleaningoftheterminalare:• Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideoftheterminal.• Donotcleantheelectricalconnections.• Donotuseinanycase,solvents,detergentsorabrasiveproducts:Thosematerialsmightdamagetheplasticorelectricalcontacts.• Avoidexposingtheterminaltothedirectraysofthesun.• Donotputanythingintotheslotofthesmartcardreader
IPA280–Userguide  •41/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved6.3. Transportandstorage• Usetheoriginalpackagingforanyunitstored.• Disconnectallcablesfromtheterminalduringthetransport.6.4. TroubleshootingTheterminaldoesnotturnonordoesnotconnect:• Checkthepowersupplycable• CheckforelectricalpowernetworkTheterminalfailstoestablishaGPRSconnection• CheckSection5.9.3• GetsupportfromtechnicalCardsarenotread• Checkthatthemagneticcardispassedcorrectly(withmagneticbanddirectedtotheexterioroftheterminal)• Swipeagainthecardwiththemagneticstripemovementconstantandrapid• Verifythatthemagneticstripisnotdamaged,groovedorcracked• MakesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreaderandremovethecardonlyafterthetransactionTheticketisnotprinted• CheckthepresenceandproperpositioningofthepaperrollontheiPA280Possiblyadjustthepaperrollfollowinginstructionspresentinit’smanual• Checkthetypeofpaperused(thermalpapermustbeused)6.5. EndoflifeTheproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itissubjectedtotheWEEEdirective,whichrequiresthecollectionandtherecyclingattheendoflifeproduct.TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronicequipmentasrequiredbytheWEEEDirective.Thecrossed‐outwheeledbinprintedontheproductgivestheinformationabouttherequirementnottodisposeofWEEEasunsortedmunicipalwasteandtocollectsuchWEEEseparately.Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,youmustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercialheadofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandtohumanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothepreservationofnaturalresourcesandtotheprotectionofhumanhealth.
IPA280–Userguide  •42/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved7. Extensionsandaccessories7.1. Cradles• ChargingtheBatterywiththecradle:o PlugtheACadaptercableintothepowerjackonthecradle,thenconnecttheACadapterintoanelectricaloutlet.o Beforeslidethedeviceintocradle,removethegrommetoftheterminal(seelocationonillustration)inordertoestablishtheconnectionwithcradle.o Theconnectionissecurewhenthebottomedgeofthedeviceisalignedwiththecradle,andtheLEDindicatoronthedevicelightsupred.grommetPaperexit
IPA280–Userguide  •43/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved7.2. Holster• TheHolstercanholdtwopaperrollsonbothside.ThefrontpocketcanholdaMB1Bbattery.thepaperrollthebattery
IPA280–Userguide  •44/45 Copyright©2009Ingenico9000002522R1100001/926Allrightsreserved7.3. Pistol• PistolGriphandle(forinventorymanagementpurpose),Datacapturethroughtrigger,EasysnaponPDA.• ToinstallthepistolonPDA,removetheSPMpart(seesection4.1),andslidethepistolinthePDApart,asillustratedbyarrowsontheillustration.
Ingenico192avenueCharlesdeGaulle92200NeuillysurSeine‐FranceTél.:+33146258200‐Fax:+33147725695www.ingenico.comThisDocumentisCopyright©2009byINGENICOGroup.INGENICOretainsfullcopyrightownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionofINGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponinwritingbetweenINGENICOandtheuser.INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththepresentdocument.AlltrademarksusedinthisdocumentremainthepropertyoftheirrightfulownersYourcontact*295011*

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