Ingenico IPA280 POS terminal User Manual

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Ingenico–190‐192AvenueCharlesdeGaulle

92200NeuillysurSeine

Tél.33(0)146258200‐Fax33(0)147725695

Productname:iPA280

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UserGuide

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IPA280‐01Txxxxx–Userguide  •2/45  Copyright©2009Ingenico

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IPA280–Userguide  •3/45  Copyright©2009Ingenico

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Contents

1.Introduction _________________________________________________ 6

2.Unpacking____________________________________________________7

3.Recommendations ____________________________________________ 8

3.1.Security _____________________________________________________________8

3.2.Securityofyourterminal _______________________________________________8

3.3.ECstandardcompliancemarking_________________________________________9

3.4.FCCcompliance _______________________________________________________9

3.4.1.FCCStatement ________________________________________________________________ 9

3.4.2.FCCRFRadiationExposureStatement ____________________________________________ 10

3.5.Waterprotection_____________________________________________________ 12

3.6.MainCharacteristics __________________________________________________ 13

4.Installationandconnection_____________________________________ 14

4.1.Battery _____________________________________________________________ 14

4.2.InstallingtheSPMpartontheiPA280terminal ____________________________ 15

4.3.InstallingSPMSAM ___________________________________________________ 16

4.4.InstallingPDASAMandSIM ____________________________________________ 16

4.5.InstallingMicroSDMemory ____________________________________________ 17

4.6.Installingpaperroll ___________________________________________________ 17

4.7.Connections_________________________________________________________ 18

4.8.Positioningtheterminal _______________________________________________ 19

5.Dailyuse ____________________________________________________20

5.1.IPAKeypadfunctions _________________________________________________20

5.2.Touchscreenstylus___________________________________________________ 21

5.3.LEDDisplay _________________________________________________________ 21

5.4.Otherkeys __________________________________________________________ 22

5.5.Cardinsertion _______________________________________________________ 23

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IPA280–Userguide  •4/45  Copyright©2009Ingenico

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5.5.1.Readingamagneticcard _______________________________________________________ 23

5.5.2.Readingasmartcard __________________________________________________________ 23

5.5.3.ReadingContactlessPaymentcard_______________________________________________ 24

5.5.4.ReadingContactlessPaymentcard_______________________________________________ 24

5.6.ProductSetup _______________________________________________________ 25

5.6.1.Loginsequence _______________________________________________________________ 25

5.6.2.MainSystem _________________________________________________________________ 26

5.7.Networking _________________________________________________________ 27

5.7.1.1.Bluetooth ________________________________________________________________ 27

5.7.1.2.Wi‐Fi_____________________________________________________________________ 28

5.7.1.3.GPRSconnection __________________________________________________________ 29

5.7.1.4.Ethernet _________________________________________________________________ 29

5.7.2.Phone ______________________________________________________________________ 31

5.7.3.FactoryReset ________________________________________________________________ 33

5.7.4.Language____________________________________________________________________ 34

5.7.5.SystemInfo __________________________________________________________________ 34

5.7.6.DateTimeSetting _____________________________________________________________ 35

5.7.7.BarcodeReader_______________________________________________________________ 35

5.7.8.Hotkey ______________________________________________________________________ 38

5.8.Powermodes(connectedandmobile) ___________________________________38

5.8.1.Chargingthebattery___________________________________________________________ 38

5.8.2.Normalmode ________________________________________________________________ 38

5.8.3.Standbymode________________________________________________________________ 38

5.8.4.ReducedPowermodes_________________________________________________________ 39

5.8.5.Deepsleep___________________________________________________________________ 39

6.Maintenance________________________________________________ 40

6.1.Paperroll ___________________________________________________________40

6.2.Cleaningoftheterminal _______________________________________________40

6.3.Transportandstorage ________________________________________________ 41

6.4.Troubleshooting _____________________________________________________ 41

6.5.Endoflife___________________________________________________________ 41

7.Extensionsandaccessories _____________________________________42

7.1.Cradles _____________________________________________________________42

7.2.Holster _____________________________________________________________43

7.3.Pistol ______________________________________________________________44

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IPA280–Userguide  •5/45  Copyright©2009Ingenico

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IPA280–Userguide  •6/45  Copyright©2009Ingenico

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1. Introduction

ThankyouforchoosingapaymentterminalIngenico.

Werecommendtoreadcarefullythisuserguide:Itprovidesthenecessaryinformation

aboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.

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WARRANTY/SECURITY

Tobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyouto

useonlyaccessoriesdeliveredinboxwiththeproduct,ororiginalIngenicoaccessories,

entrustingmaintenanceoperationsonlytoanauthorizedperson.

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Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

TheIPA‐280terminalconceptis:

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ThissymbolindicatesanimportantWarning.

Thissymbolindicatesapieceofadvice.

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PDAModule

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SPMModule

(

Securit

Pa

mentModule

)

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IPA280–Userguide  •7/45  Copyright©2009Ingenico

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2. Unpacking

ADVICE

CarefullypreservethepackagingoftheiPA280.Itmustbere‐usedwhenevertheterminalis

shipped.

Accordingtothemodel,thefollowingitemsareincludedintheiPA280box(including

optionalaccessories):

• TheiPA280terminal

• Thedataandpowercable

• Thechargingunit(includingregionspecificpowerplug)

• ThePaperroll

• Thebatterypack

• Thisuserguide

• Andincludedintheterminal:thestylusandthesmartcardrubbercoverandchord

• Stylus

• SPMLockpinscrewsx2

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   

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 

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Andincludedintheterminal:

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ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico

iPA280terminals.Donotuseanyotherpowersupply.

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PowerAdaptor Dataandpowercable

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Paperroll(inbag)

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SmartCardRubbercoverandchord

Userguide

Paperroll

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Battery

Stylus SPMlockpinscrewsx2

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IPA280–Userguide  •8/45  Copyright©2009Ingenico

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3. Recommendations

3.1. Security

Poweron/Powerdown

TopoweronorpowerdowntheiPA280presspoweron/offbuttonontopoftheproduct.

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Electricalpowersupplynetwork

Provideanelectricaloutlet:

‐ Locatedneartheequipmentandeasilyaccessible

‐ Whichmeetsthestandardsandregulationsinthecountryofuse.

‐ TheterminaliPA280canbeconnectedtoapowerdistributionsystemoftheITtype.

3.2. Securityofyourterminal

Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It

isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould

check,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedto

anyportsonyourterminalorassociatedequipment,oranyotherpartofyourterminal.

Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,

andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.

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Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto

staffthathavebeenindependentlyverifiedasbeingtrustworthy.

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IPA280–Userguide  •9/45  Copyright©2009Ingenico

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3.3. ECstandardcompliancemarking

ECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iPA280.



• complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe

«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunications

terminalswithrespectto:

– Healthandsafetyprotectionoftheuserandallotherpersons

– EMCprotection

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• conformstothefollowingharmonizedstandards:

– IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectrical

officeequipment.IssueDEC2001

– EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐

Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003

– EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsand

measurementmethods.Issue1998+A1‐2001+A2‐2003

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• complieswiththefollowingspecification:

– EN301511:Harmonizedstandformobile

– EN300328:(BT+Wi‐Fi)ElectromagneticcompatibilityandRadioSpectrum

– EN300330:NFCElectromagneticcompatibilityandRadioSpectrum

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3.4. FCC&ICcompliance

FCC&IChasaspecificnaming.

ThereferencesusesforFCC&ICcertificationsare:

• IC:2586D‐IPA280

• FCCID:XKBIPA280

3.4.1. FCCStatement

FederalCommunicationsCommission(FCC)Statement

15.21

Youarecautionedthatchangesormodificationsnotexpresslyapprovedbythepart

responsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.



15.105(b)

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigital

device,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonable

protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipment

generates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedin

accordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.

However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If

thisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan

bedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryto

correcttheinterferencebyoneormoreofthefollowingmeasures:



‐Reorientorrelocatethereceivingantenna.

‐Increasetheseparationbetweentheequipmentandreceiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

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

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowing

twoconditions:

1)Thisdevicemaynotcauseharmfulinterferenceand

2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause

undesiredoperationofthedevice.



3.4.2. RFRadiationExposureStatement

Forbodywornoperation,thisdevicehasbeentestedandmeetsRFexposureguidelines

whenusedwithanaccessorythatcontainsnometalandthatpositionsthedevicea

minimumof1.5cmfromthebody.Useofotheraccessoriesmaynotensurecompliance

withRFexposureguidelines.

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Annex

Suggestedtextforthenoticeindicatingcompliancewiththisstandard:

ThisClass[B]digitalapparatuscomplieswithCanadianICES‐003.



3.4.3. FCCHearing‐AidCompatibility(HAC)RegulationsforWireless

Devices

OnJuly10,00,theU.S.FederalCommunicationsCommission(FCC)ReportandOrderinWT

Docket01‐09modifiedtheexceptionofwirelessphonesundertheHearingAid

CompatibilityActof1988(HACAct)torequiredigitalwirelessphonesbecompatiblewith

hearing‐aids.TheintentoftheHACActistoensurereasonableaccessto

telecommunicationsservicesforpersonswithhearingdisabilities.

Whilesomewirelessphonesareusednearsomehearingdevices(hearingaidsandcochlear

implants),usersmaydetectabuzzing,humming,orwhiningnoise.Somehearingdevices

aremoreimmunethanotherstothisinterferencenoise,andphonesalsovaryinthe

amountofinterferencetheygenerate.

Thewirelesstelephoneindustryhasdevelopedaratingsystemforwirelessphones,to

assisthearingdeviceusersfindphonesthatmaybecompatiblewiththeirhearingdevices.

Notallphoneshavebeenrated.Phonesthatareratedhavetheratingontheirboxora

labellocatedonthebox.

Theratingsarenotguarantees.Resultswillvarydependingontheuser’shearingdevice

andhearingloss.Ifyourhearingdevicehappenstobevulnerabletointerference,youmay

notbeabletousearatedphonesuccessfully.Tryingoutthephonewithyourhearing

deviceisthebestwaytoevaluateitforyourpersonalneeds.

M‐Ratings:PhonesratedM3orM4meetFCCrequirementsandarelikelytogenerateless

interferencetohearingdevicesthanphonesthatarenotlabeled.M4isthebetter/higherof

thetworatings.iPA280isratedM4.





IPA280–Userguide  •11/45  Copyright©2009Ingenico

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

Hearingdevicesmayalsoberated.Yourhearingdevicemanufacturerorhearinghealth

professionalmayhelpyoufindthisrating.Higherratingsmeanthatthehearingdeviceis

relativelyimmunetointerferencenoise.Thehearingaidandwirelessphoneratingvalues

arethenaddedtogether.Asumof5isconsideredacceptablefornormaluse.Asumof6is

consideredforbetteruse.Asumof8isconsideredforbestuse.



CAUTION

TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcould

voiduser’sauthoritytooperatetheequipment.





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IPA280–Userguide  •12/45  Copyright©2009Ingenico

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

3.5. Waterprotection

SAMsupportlid

TheSAMslidinglidlocatedundertheterminal(seechapter“InstallationSAM”)mustbein

placeduringnormaloperationoftheterminal.



Hearphonelid

Thehearphonelidislocatedonthesideoftheterminalmustbeinplace

duringnormaloperationoftheterminal



SDCardlid

TheSDcardlidislocatedonthesideoftheterminalmust

beinplaceduringnormaloperationoftheterminal



Cablelid



Thecablelidislocatedundertheterminal(seechapter“Installing

theiPA280”)mustbeinplaceduringnormaloperationofthe

terminal.



ItshallbeinconnectionconfigurationwhentheiPA280is

connectedintothecradle:



SPMSmartCardRubberCover

Acoverforthesmartcardconnectorentranceisattachedtothe

sideofthePDA.Itmustbeplacedontheconnectorwhenthesmart

cardreaderisnotusedinordertoprotectagainstunwantedliquidor

dust.



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IPA280–Userguide  •13/45  Copyright©2009Ingenico

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

3.6. MainCharacteristics

ThemaintechnicalcharacteristicsoftheterminalIngenicoiPA280are:

Terminal

Weightabout560gwithpaperroll,SPMand

battery

Size(withfootinmiddleposition)190x86(75)x42(39)mm(lxwxh)

MicroSDslot1

operatingbands

BT:2402‐2480MHz

WLAN:2412‐2462MHzforUSused

2412‐2472MHzforEUused

WWAN:900/1800MHzforEUused

850/1900MHzforUSused

SPMpart

Weight160g

Dimensions140x86x20mm(lxwxh)

Cablelength

Powerblockcableapprox1,3m

Display

TypeGraphicalTFTcolor

Displayarea(activezone)3.5”

Numberofpixels480x640

Technology Transflective

BacklightLED

Brightness180cd/m²

Contrast1:1500

Numberofcolors262k

Operatingconditions

Ambienttemperaturefrom‐10°Cto+50°C

Maxrelativehumidity5%to90%,notcondensing

Storageconditions

Storagetemperature‐20°C,+60°C

Maxrelativehumidity5%to90°C





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IPA280–Userguide  •14/45 Copyright©2009Ingenico

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

4. Installationandconnection

CAUTION:Beforetostart,makesureyouhaveremovedtheprotectivefilmbattery.

4.1. Battery



Toaccessthebatteryfollowtheinstructionsbelow:



• Openthebatterycompartmentusingtheslideleversinthedirectionshown1 and

followtheprocedureillustratedbyarrowsonillustration.



• Positionthebatterypack,makingsurethebatterycontactsare

alignedwiththecontactsinthecompartment,asshowninthe

followingillustration.



• Placethebatterypackintothebatterybayandpressthebattery

securelyintothecompartment.



• ClosethedevicebyfittingbacktheSPM(seesection4.2)



WARNING!Thereisariskoffireandburnsifthebatterypackis

handledimproperly.

DONOTdisassembles,crush,puncture,shortexternalcontacts,ordisposethebatterypack

infireorwater.DONOTheatabove45°C(113°F).

DONOTattempttoopenorservicethebatterypack.Disposeofusedbatteriesaccording

tolocalrecyclingguidelinesinyourarea.





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IPA280–Userguide  •15/45  Copyright©2009Ingenico

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

Abackupbatterycellisembeddedintoyourdevicetopreventdatalossduringexchangeof

theremovablebatterypack.



4.2. InstallingtheSPMpartontheiPA280terminal

TheUSBconnectionislocatedontherearoftheterminal.



TheindicationsbelowshowyouhowtoconnecttheSPMparttotheiPA280terminal.



• InserttheSPMparttoconnecttheUSBconnector,thenslidedown,thenlockit

usingthetwosidelevers.UsercansecuretheSPMassemblyusingtwostandard

screws(size:M1.6xL3deliveredwiththeunit)asindicatedinthepicture.

• Thescrewspreventtooeasyaccesstothebattery,SIMandSAMs.Atoolhastobe

usedtoremovetheSPMinthatcase.









• TheSPMisnowconnectedtotheiPA280



USB



SPMlock



screwhole





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IPA280–Userguide  •16/45 Copyright©2009Ingenico

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

4.3. InstallingSPMSAM

CAUTION:

Beforetostart,switchofftheterminal.



TheSPMhastwoslotsforSAMcards.TheyareplacedintherearoftheSPMside,(see

procedureforopening4.1).(Thelocationofmodulesareengravedincompartment)



WhenintroducingaSAMinitsslot,besuretoputthecutcornerasindicatedonmarking.

• Lifttheprotectivecaps1andintroducethemoduleinitsslottotheenduntilyouhear

aclick.



ToremoveSAM,wesuggestyoutouseapiece

ofadhesivepreviouslypastedonbothsidesof

theSAMasshownherebelow



4.4. InstallingPDASAMandSIM



ThePDAsidehastwoslotsforSIMcardsandtwoslotsforSAMcards.Theyareplaced

insidethebatterycompartment,intherearoftheterminal(seeproceduretoopening4.1).



• Liftthebattery,asshowninthefollowingillustration.



• Slotsofmodulearelocatedunderthebattery;insertthecard

moduleinitsslot.Makesureyouputthecutcorneras

indicatedonmarking.



• Putthebatteryback(seeprocedure4.1).



Terminalslots



Cutcorne



Adhesive



Cornercut



SAM



SIMCards



SAMCards



SIM



SAM





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IPA280–Userguide  •17/45  Copyright©2009Ingenico

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

• ThepositionofSIMandSAMslotsareindicatedinthefollowingpicture.



4.5. InstallingMicroSDMemory

• MicroSDMemoryslotislocatedattherightsideof

theterminal.



• InsertcompletelythemicroSDmemorycardinthe

slot.



Becarefuloftheinsertiondirection.Seetheillustrationbelow



• ToremovetheMicroSDMemoryCard,pushonitwithyournailsorstylus.



4.6. Installingpaperroll

CAUTION:Useonlypaperapprovedbythemanufacturer(widthdiameter57mm).Useof

unsuitablepaperislikelytodamagetheprinterofyourterminal(seecharacteristicsin

“Maintenancechapter5.5.4”).Whenopening,closingandinstallingthepaperinsidethe

slot,theusershouldbecarefulofthemetalcuttingedge.



• Openthepapercompartmentbyliftingthecoveronthefrontfaceandpullthe

covertotherearoftheterminal.



MicroSDMemoryslot



Cover



SIM2



SlotSIM1Slot

SAM0



SlotSAM1Slot



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IPA280–Userguide  •18/45 Copyright©2009Ingenico

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

ATTENTION

Donotforcethecoveragainststopedge.



• Insertthepaperrollinthecompartment.



MakesurethatGPRSantennaislocatedinitsprotectivefilm.



• Unrollthepaperoutofthecompartmentandholditin

bottompositionasillustrated.



• Maintainthepaperandclosethecover.



• Pressinthemiddleofthecovertocloseit.









4.7. Connections

• EstablishingDevice‐PCConnection



o InstallingMicrosoftActiveSync



InordertoexchangedatabetweenyourcomputerandiPA280,MicrosoftActiveSync

mustbeinstalledonyourcomputer.Usethedataandpowercablethatcomeswith

yourdevicetoconnectthedevicetoyourcomputer.



NOTE:IfyouhaveapreviousversionoftheMicrosoftActiveSyncinstalledinyour

computer,uninstallitfirstbeforeinstallingthelatestversionofMicrosoftActiveSync.



o ConnectingtheDevicetoYourComputer



1.AfterActiveSynchasbeeninstalled,connecttheplugofdataandchargecableto

theuniversalconnectoratthebottomofyourdevice.



2.PlugtheotherendoftheUSBchargingcableintoaUSBportonyourcomputer.



3.Turnthedeviceon.



4.ActiveSyncstartsautomaticallyandconfiguretheUSBporttoworkwiththe

iPA280.TheNewPartnershipsetupwizardwillautomaticallystart.

NOTE:IfActiveSyncdoesnotstartautomatically,clickStartProgramsMicrosoft

ActiveSync.



Ifamessageappearsindicatingthatitisunabletodetectaconnection,clickthe

Cancelbuttonandmanuallyconfigurethecommunicationsettings.



Correctposition







IPA280–Userguide  •19/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



4.8. Positioningtheterminal

Placetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsand

electromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers...).





IPA280–Userguide  •20/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



5. Dailyuse

5.1. IPAKeypadfunctions



4 1

1 NAVIGATIONkeysinthemenus



2 FUNCTIONkeysF

3 CANCELkey(red)

4 CLEARkey(yellow)

5 VALIDATIONkey(green)

1 Softkey:

• LeftSoftkey:Correspondingtoleftmenu

• RightSoftkey:Correspondingtorightmenu

• CenterSoftkey:Applicationspecified

2 Programmablekey

3 Navigationkey:

• 4Navigationdirections

• 1Select(center)/OK

4 Send/End:

• Send(green):

SelectPress:opensthephonedialerapplication

Press(whileacalliscomingin):Answerthecall

PressandHold(whenonacall):goestospeakerphone

• End(red):

Press(wheninacall):endsacall

Press(whileacalliscomingin):Ignorethecall

Press(fromanywhere,whennotinacall)*:takesyoutothe

Today/homescreen

PressandHold:endsthedataconnection

Thebuttoncanwakeupthedeviceduringsuspendmode

5 Functionskey(4):Thesekeycanbesetonmainsystem,

butcannotbelaunchedfrommainsystem

6 Alphanumerickey(12)







IPA280–Userguide  •21/45  Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved





5.2. Touchscreenstylus

• Removethestylusfromitsholder.



• Holdthestylusasyouholdapencil.



• Tomakeachoicefromamenu,lightlytapthetipofthe

stylusonthatchoice.



5.3. LEDDisplay

BehaviourofLEDonPDAside



2 LEDs for communications, batteries and SPM



LeftLED RightLED

Charging RED

Fullycharged



GREEN

Battery



Low  RED‐Flash

Systempower<15%:

0.3son/1.7soff

Printerpowerlow:

0.3son/0.55soff

Printerpowercutoff:

0.3son/0.3soff

BlueToothBLUE–Flash

On0.5s/Off5s



WiFiBLUE–Flash

On0.5s/Off5s



Communication



GSMGPRSGREEN–Flash

SPMPoweredON



YELLOW

Stylus





IPA280–Userguide  •22/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



5.4. Otherkeys

ON/OFF



• PressandHold:turnsthedeviceoff.Touchpanelisnotabletowake‐upthedevice.

• PressandHoldwhenthedeviceisinOFFmode:turnsthedeviceonwithbehavior

similartosoftreset.

• ShortPress:suspend/resumeofthedevice.



Volume



• Whenphonecallisactive,presstoincreaseordecreasethephonevolume.

• Whenphonecallisnotactive,presstoincreaseordecreasethePDAvolume.



Reset



• Youmayhavetoperformaresetifthedevicefreezes(i.e.,devicenolonger

respondstothebuttonsortappingonthescreen).

• Asoftresetallowsyourdevicetogetafreshstart,similartorebootingacomputer.

Thiswillrestartyourdevice.Allrecordsandentriesareretainedafterasoftreset.

Unsaveddatainopenprogramsmaybelostinsomecases.

• Lightlypressthetipofthestylustotheresetbuttonlocatedontherearofthe

device.



VolumeKey

ResetKey

ON/OFFKey





IPA280–Userguide  •23/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



5.5. Cardinsertion

5.5.1. Readingamagneticcard



• InsertthecardmanuallyintheMagneticstripecardslot,magstripefromrightsideto

leftsideorfromlefttorightside.

Swipethecardwithconstantspeed,

tomaximizethereadingand

avoidannoyingrepetitions.



5.5.2. Readingasmartcard

• TurntoSPMrightside,takeoutthesmartcardrubberandinserttheSmartcardto

theendoftheslot,chipfacingup,toreadthecardinformation.



Magneticstripecardslot



Smartcardslot



Magneticstripe



position







IPA280–Userguide  •24/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved





5.5.3. ReadingContactlessCard



• PDAcontactlessisdedicatedforuserID,transportationticketsandcardscontrols,

RFIDlabelsreading,loyaltycardsreading,…

Itisnotmeanttobeusedforcontactlesspayment



5.5.4. ReadingContactlessPaymentcard



• SPMcontactlessisdedicatedtocontactlesspayment.



Asthecontactlessantennaisplacedaroundthedisplayandkeypads,thecontactlesscard

mustbepresentedinfrontofContactlesslogobetweenthescreentoperformthe

transaction.

The4greenLEDsindicatethatthetransactioniscompleted.



Contactlesscard

positioning

Contactless

LEDs

Contactlesspayment

cardpositioning





IPA280–Userguide  •25/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



5.6. ProductSetup

Thissectiondescribesthewaytosetupthemainproductfeaturesusingbasicmode

andMainSystemmode



Pleaserefertoyourapplicationsdocumentationforautomaticenablingoffeatures

5.6.1. Loginsequence

Afterpoweringonthedevice(connectthepowerON/OFFbuttonontopofthedevice.This

sequencewillalsohappenafterinsertingachargedbattery)thefollowingscreensare

chained:



CAUTION

Donotpressthegreenkeyuntilpasswordandusernameareentered.

Ausernameandapasswordshouldbeintroduce(hitthesensitivearea)



Defaultusername: admin

Defaultpassword: admin



Donotforgettochangethepasswordafterfirstlogin.







IPA280–Userguide  •26/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved





Ifyouaretheadministrator,thefollowingscreenis

displayed:



Ifnousernameandpasswordareentered,theproduct

revertsintousermode.



Onceaselectionisdoneitwillbeenteredbydefaulton

thenextboot



Oncethefinalapplicationselectedbytheadministrator

isinstalled,thisapplicationisautomaticallylaunchedat

devicepowerup.



5.6.2. MainSystem

• Whenthepoweroffdeviceispluggedinwiththepowercord,thebootscreenwith

Ingenicologoisshown.

• Afterseveralsecondsthenextsystemselectionscreenwillautomaticallybe

displayed.TheusercanselectoneofWinCEOS,MainSystemor3rdPartySystems

fromhere.

• AfterclicktheselectionoftheMainSystem,thePhoneDialerscreenwillbeshown.







IPA280–Userguide  •27/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



5.7. Networking

YoucanuseConnectivitymenutoselectthedesiredWirelessNetworkingfunction.



5.7.1.1. Bluetooth

• ClicktheBTbutton inConnectivitymenutoturnon/offBluetooth

function.



• ClickoneofiteminUntrustedorTrusedlistinBTmenutoselectthedesired

Bluetoothdevicetobeconnected.







IPA280–Userguide  •28/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved





5.7.1.2. Wi‐Fi

• ClicktheWi‐Fibutton intheConnectivitymenutoturnon/offWi‐Fi

function.

• ClickoneofiteminWi‐FiListinWi‐FimenutoselectthedesiredWi‐Fidevicetobe

connected.



• DoubleclicktheselectediteminWi‐FiListtodisplaytheWi‐FiInformationasinthe

followingscreen.







IPA280–Userguide  •29/45 Copyright©2009Ingenico

9000002522R1100001/926Allrightsreserved



5.7.1.3. GPRSconnection

• ClicktheGPRSbutton intheConnectivitymenu.

• EnterthePINnumberfromSIMcardandclickOKbuttoninthenexttwoscreens.



 



• Enterarandomdatainthe‘EnterConnectionName’boxand‘internet’inthe

‘AccessName’boxandclickOKbuttontoenableGPRSconnectionfunction.



5.7.1.4. Ethernet

• ClicktheEthernetbutton intheConnectivitymenu.





9000002522R1100001/926Allrightsreserved



• EnterIPAddressandDefaultGatewayintheboxesofthedialogandclickOK

buttontothenextscreen.







• EnterDNSandWINSintheboxesofthedialogandclickOKbuttontoenable

Ethernetfunction.







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5.7.2. Phone

TheiPA280hasanintegratedphonekeypad,whichallowsyoutomake,receive,and

sendmessagesviathebuilt‐inmodule.



NOTE:MakesureyouinserttheSIMcardproperly.ToopenthePhonescreen,doone

ofthefollowing.

1.TapPhoneonthebottomleftcornerofthescreen.

2.PressTalk/Sendbutton.

PressCancelbuttonwhenyouwanttoexitthePhoneDialerscreen.



ThePhoneDialerscreenopens.FromhereyoucancreateSpeedDials,gettheCall

Historyandcustomizephonesettings.

NOTE:IfyourSIMcardisprotectedbyaPINcode,inputthepasswordbeforeyoucan

usethephone.Taptheantennasignaliconontheupperrightcornerofthescreen.Tap

WirelessManagerandturnonphonefunction.

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• ClicktheSpeedDiallerbuttoninPhoneDiallermenutogotoSpeed

Diallerscreen.



• ClicktheCallHistorybuttoninPhoneDiallermenutogotoCall

Historyscreen.

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• ClicktheDialerbuttoninPhoneDialermenutomakethephoneandto

getthedialingPhoneDialerscreen.



※Duringthediallingstatus,theiPA280canstilluseWLAN/BT/RFIDatthesametime.

5.7.3. FactoryReset

o ClickthebuttontogettheFactoryResetscreen.ClickOK

buttontohavethedevicesystembacktothefactorysetting.

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5.7.4. Language

o Clickthebuttontogetthe Languagescreen.Selectthe

desiredlanguageandclickOKbuttontochangethelanguageinthedevice.



5.7.5. SystemInfo

o ClickthebuttontogettheSystemInfoscreen.



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5.7.6. DateTimeSetting

o ClickthebuttontogettheTimeSettingscreen.



5.7.7. BarcodeReader

• PressRightandLeftscannertriggerbuttonstoactivatethebarcodescanner.

• LEDindicatesthebatterychargingandbarcodescanningstatus.

o Green‐Batteryisfullycharged,orbarcodescanningprocessiscompleted

withouterror.

o Red‐Batteryischarging,barcodescannerisfired/activated.

• Barcodescannersetting:

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o ClickthebuttontogettheSystemmenu.



• ClickthebuttontogettheBarcodemenu.

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• Listtheformatthatsupportedbydefaultbarcodefirmwareasbelow.



Factorydefaultcanread

1. Code39

2. Code128/GS1‐128

3. DataMatrix

4. EAN/UPC

Symbologycanread

1. Code39

2. Code128/GS1‐128

3. DataMatrix

4. EAN/UPC

5. Aztec

6. Codabar

7. Code11

8. Code93

9. EANaddon2

10. Interleave2of5

11. Matrix2of5

12. Plessey

13. GS1DataBar

14. Standard2of5

15. Telepen

16. QRCode

17. Maxicode

18. MicroPDF417

PARAFcanread 19. PARAFcode

TriopticNCodablockcan

read

1. Code39

2. Code128/GS1‐128

3. DataMatrix

4. EAN/UPC

20.Trioptic

21.CodablockF

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5.7.8. Hotkey

o Clickthebuttontogetthe Hotkeysettingscreen.

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5.8. Powermodes(connectedandmobile)

5.8.1. Chargingthebattery

• BeforeusingiPA280forthefirsttime,youneedtochargeitforabout16hours.

• Afterthat,youcanchargetheiPA2804hourstorechargethebatterytofull

capacity.

• ChargetheiPA280usingthedataandpowercableorthedockingstation.

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CAUTION!OperatingtheiPA280forthefirsttimewithouttheACadapter,and

withoutfullychargingthebackupbatterymayresultinlossofdatastoredin

RAMmemory.Whenthemainbatteryisremoved,thebackupbatteryretains

RAMdatainmemoryfor72hours,pleasechargethebatteryfortheperiodto

avoidthedatalossinRAMmemory.

5.8.2. Normalmode

• Deviceisonandrunning.Itisreceivingfullpowerfromthesystemandisdelivering

fullfunctionalitytotheuser.

• LCDison.IfinthetalkingmodeLEDisinfastflashmode,othersLEDflashsingreen

every2seconds

5.8.3. Standbymode

• Deviceispartiallypowered,tapthescreenorhitakeytowakeup.

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• LCDisoffandLEDflashesingreenevery2seconds.

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5.8.4. ReducedPowermodes

• Deviceispartiallypowered,withdevice‐initiatedwakeuporuserinitiativewakeup.

Adeviceinthismodeissleepingbutcapableofraisingthesystempowerstateon

itsown.Itconsumesonlyenoughpowertobeabletodoso.

• LCDisoffandLEDflashesingreenevery2seconds.

5.8.5. Deepsleep

• Devicehasnopower.AdeviceinDeepSleepmodeshouldnotbeconsumingany

significantpower.Someperipheralbussesrequirestaticterminationsthat

intrinsicallyusenon‐zeropowerwhenadeviceisphysicallyconnectedtothebus.

• LCDisoffandLEDflashesingreenevery2seconds.

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6. Maintenance

ATTENTION

Beforemakinganyoperationsofmaintenanceintheterminal,makesurethat

thepowersupplyisdisconnected.

6.1. Paperroll

CharacteristicsPrecisions

TypeReference:TF50‐KR2(NPI)

ColourWhite

LengthAround7M(dependingonpaperrolltype)

Width58mm

Diameter24.7m/m+0.5m/m‐0.5m/m

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• Thethermalpapercanbedeterioratedbypoorstorageconditions,sowe

recommendyoutoavoid:

– storageinhotwetplaces(neartoair‐conditioner,humidityhigherthan85%)

– exposuretosunlightorultravioletforlongperiods

– contactwithorganicsolvents(solventtypeadhesive)

– directcontactwithmaterialscontainingplasticizers(PVCtransparent

foldersorenvelopes)

– directcontactwith«diazo»papers

– directcontactwithwater

– Rubbingorpressingthepapertoostrongly

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CAUTION

Inordertobenefitfromthecompleteguaranteeoftheproduct,onlyheat

sensitizedpaperapprovedbythemanufacturercanbeused.

6.2. Cleaningoftheterminal

Firstofall,unplugallthewiresfromtheterminal.



Goodrulesforpropercleaningoftheterminalare:



• Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideof

theterminal.

• Donotcleantheelectricalconnections.

• Donotuseinanycase,solvents,detergentsorabrasiveproducts:

Thosematerialsmightdamagetheplasticorelectricalcontacts.

• Avoidexposingtheterminaltothedirectraysofthesun.

• Donotputanythingintotheslotofthesmartcardreader

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6.3. Transportandstorage

• Usetheoriginalpackagingforanyunitstored.

• Disconnectallcablesfromtheterminalduringthetransport.



6.4. Troubleshooting



Theterminaldoesnotturnonordoesnotconnect:

• Checkthepowersupplycable

• Checkforelectricalpowernetwork



TheterminalfailstoestablishaGPRSconnection

• CheckSection5.9.3

• Getsupportfromtechnical



Cardsarenotread

• Checkthatthemagneticcardispassedcorrectly(withmagneticband

directedtotheexterioroftheterminal)

• Swipeagainthecardwiththemagneticstripemovementconstantandrapid

• Verifythatthemagneticstripisnotdamaged,groovedorcracked

• Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreader

andremovethecardonlyafterthetransaction



Theticketisnotprinted

• CheckthepresenceandproperpositioningofthepaperrollontheiPA280

Possiblyadjustthepaperrollfollowinginstructionspresentinit’smanual

• Checkthetypeofpaperused(thermalpapermustbeused)

6.5. Endoflife

Theproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itis

subjectedtotheWEEEdirective,whichrequiresthecollectionandtherecyclingattheend

oflifeproduct.



TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronic

equipmentasrequiredbytheWEEEDirective.



Thecrossed‐outwheeledbinprintedontheproductgivestheinformationabout

therequirementnottodisposeofWEEEasunsortedmunicipalwasteandto

collectsuchWEEEseparately.



Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,you

mustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercial

headofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).



Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandto

humanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothe

preservationofnaturalresourcesandtotheprotectionofhumanhealth.



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7. Extensionsandaccessories

7.1. Cradles

• ChargingtheBatterywiththecradle:

o PlugtheACadaptercableintothepowerjackonthecradle,thenconnect

theACadapterintoanelectricaloutlet.

o Beforeslidethedeviceintocradle,removethegrommetoftheterminal

(seelocationonillustration)inordertoestablishtheconnectionwithcradle.

o Theconnectionissecurewhenthebottomedgeofthedeviceisaligned

withthecradle,andtheLEDindicatoronthedevicelightsupred.







grommet



Paperexit

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7.2. Holster

• TheHolstercanholdtwopaperrollsonbothside.ThefrontpocketcanholdaMB1B

battery.



thepaperroll



the

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battery

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9000002522R1100001/926Allrightsreserved

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7.3. Pistol

• PistolGriphandle(forinventorymanagementpurpose),Datacapturethrough

trigger,EasysnaponPDA.

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• ToinstallthepistolonPDA,removetheSPMpart(seesection4.1),andslidethe

pistolinthePDApart,asillustratedbyarrowsontheillustration.



Ingenico

192avenueCharlesdeGaulle

92200NeuillysurSeine‐France

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ownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipient

canreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialand

willnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,

withoutthepriorwrittenpermissionofINGENICO.Moreover,nobodyisauthorizedtoplace

thisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionof

INGENICO.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipient

ensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheld

responsibletoINGENICOfortheconfidentialityofthatinformation.

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Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas

possible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteor

outdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotime

withoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworprior

contractualobligationsagreeduponinwritingbetweenINGENICOandtheuser.

INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwith

thepresentdocument.

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Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners

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Ingenico IPA280 POS terminal User Manual

INGENICO POS terminal

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