Ingenico IWP250 POS Terminal User Manual Report

INGENICO POS Terminal Report

manual

INGENICO–192avenueCharlesdeGaulle–92200NeuillysurSeine‐FRANCETél.33(0)146258200‐Fax33(0)147725695www.ingenico.comWebPOSiWP220/iWP250UserGuide
WebPOSiWP220/iWP250_userguide 2/16   Copyright©2009Ingenico9000002528R1100001/926AllrightsreservedContents1. Introduction _________________________________________________ 4 2. Unpacking___________________________________________________ 4 3. Recommendations _____________________________________________5 3.1. Security _____________________________________________________________5 3.2. Securityofyourterminal _______________________________________________5 3.3. ECstandardcompliancemarking_________________________________________5 3.4. FCCcompliance _______________________________________________________6 3.4.1. FCCStatement ________________________________________________________________ 6 3.4.2. FCCRFRadiationExposureStatement _____________________________________________ 6 3.5. MainCharacteristics ___________________________________________________7 4. Installationandconnection_____________________________________ 8 4.1. Positioningtheterminal ________________________________________________8 4.2. Supportfootassembly _________________________________________________8 4.3. Connections__________________________________________________________9 4.4. InstallingtheiWP220/iWP250–Cablefixing ________________________________9 4.4.1. Removetheshieldcover ________________________________________________________ 9 4.4.2. Connectcables ________________________________________________________________ 9 4.4.3. Closetheshieldcover__________________________________________________________ 10 4.5. InstallingMicroSDMemoryandSIM_____________________________________ 10 5. Installingapaperroll __________________________________________ 11 5.1. Openthecoverpapercompartment _____________________________________ 11 5.2. Installingapaperroll__________________________________________________ 11 6. Dailyuse ____________________________________________________ 12 6.1. Cardinsertion _______________________________________________________ 12 6.1.1. Readingamagstripecard________________________________________________________12 6.1.2. Contactless(optional) __________________________________________________________12 7. Maintenance_________________________________________________ 13
WebPOSiWP220/iWP250_userguide 3/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved7.1. Paperroll ___________________________________________________________ 13 7.2. Cleaningoftheterminal _______________________________________________ 14 7.3. Transportandstorage ________________________________________________ 14 7.4. Troubleshooting _____________________________________________________ 14 7.5. Endoflife___________________________________________________________ 15 
WebPOSiWP220/iWP250_userguide 4/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved1. IntroductionThankyouforchoosingapaymentterminalIngenico.Werecommendyoutoreadcarefullythisinstallationguide:Itgivesyouthenecessaryinformationaboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.WARRANTY/SECURITYTobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyoutouseonlythepowersupplydeliveredinboxwiththeproduct,entrustingmaintenanceoperationsonlytoanauthorizedperson.Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.2. UnpackingADVICECarefullypreservethepackagingoftheiWP220/iWP250.Itmustbere‐usedwhenevertheterminalisshipped. Accordingtothemodel,thefollowingitemsareincludedintheiWP220/iWP250box(includingoptionalaccessories):  TheiWP220/iWP250terminal Thedesktoppowersupplywithitscableconnection(accordingtothenationalneeds). Paperroll ShieldCover Thisinstallationguide CAUTIONThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenicoiWP220/iWP250terminals.Donotuseanyotherpowersupply. desktoppowersupplyShieldCover iWP220/iWP250terminal Userguide
WebPOSiWP220/iWP250_userguide 5/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved3. Recommendations3.1. SecurityPoweron/PowerdownTopoweronorpowerdowntheiWP220/iWP250connectordisconnectthepowersupplyfromtheelectricoutlet.LithiumbatteryTheiWP220/iWP250isfittedwithalithiumbattery,whichisnotaccessibletotheuser.Onlyaqualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent. ElectricalpowersupplynetworkProvideanelectricaloutlet:‐ locatedneartheequipmentandeasilyaccessible‐ whichmeetsthestandardsandregulationsinthecountryofuse.‐ TheterminaliWPcanbeconnectedtoapowerdistributionsystemoftheITtype. CableshieldcoverThecableshieldcoverislocatedundertheterminal(seechapter“4.4InstallingtheiWP220/iWP250–Cablefixing”)mustbeinplaceduringnormaloperationoftheterminal.3.2. SecurityofyourterminalUponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.Itisstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshouldcheck,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.Youarestronglyadvisedtoensurethatprivilegedaccesstoyourisonlygrantedtostaffthathavebeenindependentlyverifiedasbeingtrustworthy.3.3. ECstandardcompliancemarkingECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iWP. complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunicationsterminalswithrespectto:– Healthandsafetyprotectionoftheuserandallotherpersons– EMCprotection conformstothefollowingharmonizedstandards:– IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectricalofficeequipment.Issuedec2001– EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003– EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsandmeasurementmethods.Issue1998+A1‐2001+A2‐2003 complieswiththefollowingspecification:– EN301511:Harmonizedstandformobile– EN300328:(BT+WLAN)ElectromagneticcompatibilityandRadioSpectrum– EN300330:NFCElectromagneticcompatibilityandRadioSpectrum
WebPOSiWP220/iWP250_userguide 6/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved3.4. FCCcomplianceTheFCCIDforthismodelare:TBC_iWP220    _iWP2503.4.1. FCCStatementThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaclassBdigitaldevice,pursuanttopartoftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures: Reorientorrelocatethereceivingantenna Increasetheseparationbetweentheequipmentandreceiver Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected Consultthedealeroranexperiencedradio/TVtechnicianforhelpThedevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions: Thisdevicemaynotcauseharmfulinterference Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperationofthedevice.Part68ofFCCRulesThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedbytheACTA.Onthebottomofthisequipmentisalabelthatcontains,amongotherinformation,aproductidentifierintheformatUS:AAAEQ##TXXXX.Ifrequested,thisnumbermustbeprovidedtothetelephonecompany.3.4.2. FCCRFRadiationExposureStatementThistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantennaortransmitter.ThisequipmentcomplieswithFCCRFradiationexposurelimitssetforthforanuncontrolledenvironment.Thisequipmentshouldbeinstalledandoperatedwithaminimumdistanceof20centimetersbetweentheradiatorandyourbody.CAUTION:TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcouldvoiduser’sauthoritytooperatetheequipment.
WebPOSiWP220/iWP250_userguide 7/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved3.5. MainCharacteristicsTerminalWeightabout1,700kgwithoutpaperrollSize(withfootinmiddleposition)345x210x160mm(lxwxh)Seriallink2USBA(Host)4USBB(Device)1RJ45‐Lan1RJ11–CashRegister1DesktoppowersupplyunitWeightapprox450g(withoutmainscable)Sizeapprox133x59x35mm(Lxwxh)ClassIIequipmentPSU2polesocket3AElectricalmainsnetwork100‐240VCA/50‐60HzMaxconsumption2.5ARMSCablelengthPowerblockcableapprox1,3mDisplayTypeGraphicalTFTcolorDisplayarea(activezone)Landscape8”Numberofpixels800x600Technology TFTtransmissiveBacklightLEDBrightness250cd/m²Contrast1:1500Numberofcolors262k(TBC)
WebPOSiWP220/iWP250_userguide 8/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved4. Installationandconnection4.1. PositioningtheterminalInstalltheterminalonaflatsurface,withaneasyaccesstoanelectricaloutlet.Placetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsandelectromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers,...).OperatingconditionsAmbienttemperaturefrom+5°Cto+45°CMaxrelativehumidity85%at+40°CStorageconditionsStoragetemperature‐20°C,+55°CMaxrelativehumidity85%at+55°C4.2. Supportfootassembly InsertthefootintheslotsupportfootofiWPterminal(seeschemeofconnection4.3) Andtranslatethefootwithhorizontaldirectiontolockposition
WebPOSiWP220/iWP250_userguide 9/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved Plugcableforthemainpowersupplytothemainspowersupplynetwork;connecttheotherendtotheterminalpowersupplyconnection(seeschemeofconnectionabove). InsertthecableintheLockingMechanism4.3. ConnectionsAllconnectionsareontherearoftheterminalprotectedbyashieldcover.4.4. InstallingtheiWP220/iWP250–Cablefixing4.4.1. Removetheshieldcover Removetheshieldcoverbydrawingontheclips1. Lifttheshieldcoverrearwardtoremoveit,asshownbyarrowsonthefigure.4.4.2. ConnectcablesPerformthefollowingoperations:1 Profilview2xRS232EthernetCashdrawer1xUSB1xUSBSlaveforSlotforsupportfootAudioin/outPowersupplySD/MMCSuspendbuttonSIMcard3xUSB
WebPOSiWP220/iWP250_userguide 10/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved4.4.3. Closetheshieldcover Toclosetheshieldcover,startbyinsertingtheclips1oftheshieldcoverintheirhousingrespectivelyfirst,asshownonthefigureherebelow,andclosetheshieldcoverasindicatedbyarrowonthefigurebelow.4.5. InstallingMicroSDMemoryandSIM MicroSDMemoryandSIMslotsarelocatedundertheterminal InsertcompletelythemicroSDmemorycardorSIMintheirslot, ToremovetheSDMemoryCardorSIMcardpushonitwithyournails.1 ProfilviewSIMMicroSD
WebPOSiWP220/iWP250_userguide 11/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved5. InstallingapaperrollCAUTIONUseonlypaperapprovedbythemanufacturer(diameter80mm).Useofunsuitablepaperislikelytodamagetheprinterofyourterminal(seecharacteristicsin“Maintenancechapter”).5.1. Openthecoverpapercompartment Openthepapercompartmentbypushingthebuttononthefrontfaceandpullthecovertotherearoftheterminal.ATTENTIONDonotforcethecoveragainststopedge.5.2. Installingapaperroll Dragthebuttontoopenthepapercompartmentsituatedatthefrontofterminalandraisethecover. Insertthepaperrollinthecompartmentfollowingthedirectionsshownonthefigurebelow. Unrollthepaperoutofthecompartmentandholditinbottomposition. Maintainthepaperandclosethecover. Pressinthemiddleofthecovertocloseit.
WebPOSiWP220/iWP250_userguide 12/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved6. Dailyuse6.1. Cardinsertion6.1.1. Readingamagstripecard Insertthecardmanuallyinthedriver,magstripefacingright.Swipethecardwithconstantspeed,nottooslownottoofast,tomaximizethereadingandavoidannoyingrepetitions.6.1.2. Contactless(optional) Bringthecardfirmlyuptotheactivezoneabovethedisplay(atabout1cm).KeepthecardclosetotheClessaereaduringthetransaction.Contactlessactivearea
WebPOSiWP220/iWP250_userguide 13/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved7. MaintenanceATTENTIONBeforemakinganyoperationsofmaintenanceintheterminal,makesurethatthepowersupplyisdisconnected.7.1. PaperrollCharacteristicsPrecisionsColourWhiteWidth80mmDiameter80mmmax. Thethermalpapercanbedeterioratedbypoorstorageconditions,sowerecommendyoutoavoid:– storageinhotwetplaces(neartoair‐conditioner,humidityhigherthan85%)– exposuretosunlightorultravioletforlongperiods– contactwithorganicsolvents(solventtypeadhesive)– directcontactwithmaterialscontainingplasticizers(PVCtransparentfoldersorenvelopes)– directcontactwith«diazo»papers– directcontactwithwater– Rubbingorpressingthepapertoostrongly CAUTIONInordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaperapprovedbythemanufacturercanbeused.
WebPOSiWP220/iWP250_userguide 14/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved7.2. CleaningoftheterminalFirstofall,unplugallthewiresfromtheterminal.Goodrulesforpropercleaningoftheterminalare: Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideoftheterminal. Donotcleantheelectricalconnections. Donotuseinanycase,solvents,detergentsorabrasiveproducts:Thosematerialsmightdamagetheplasticorelectricalcontacts. Avoidexposingtheterminaltothedirectraysofthesun.7.3. Transportandstorage Usetheoriginalpackagingforanyunitorstored. Disconnectallcablesfromtheterminalduringthetransport.7.4. TroubleshootingTheterminaldoesnotturnonordoesnotconnect: Checkthepowersupplycable CheckforelectricalpowernetworkCardsarenotread Checkthatthemagneticcardispassedcorrectly(withmagneticbanddirectedtotheinterioroftheterminal) Swipeagainthecardwiththemagneticstripemovementconstantandrapid Verifythatthemagneticstripisnotdamaged,groovedorcrackedTheticketisnotprinted Checkthepresenceandproperpositioningofthepaperroll.Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual Checkthetypeofpaperused(thermalpapermustbeused)
7.5. EndoflifeTheproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itissubjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheendoflifeproduct.TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronicequipmentasrequiredbytheWEEEDirective.Thecrossed‐outwheeledbinprintedontheproductgivestheinformationabouttherequirementnottodisposeofWEEEasunsortedmunicipalwasteandtocollectsuchWEEEseparately.Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,youmustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercialheadofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandtohumanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothepreservationofnaturalresourcesandtotheprotectionofhumanhealth.WebPOSiWP220/iWP250_userguide 15/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved
“ThisDocumentisCopyright©2009byINGENICOGroup.INGENICOretainsfullcopyrightownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionofINGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponinwritingbetweenINGENICOandtheuser.INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththepresentdocument.Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”Yourcontact*29501Ingenico192avenueCharlesdeGaulle92200NeuillysurSeine‐FranceTél.:+33146258200‐Fax:+33147725695www.ingenico.comWebPOSiWP220/iWP250_userguide 16/16   Copyright©2009Ingenico9000002528R1100001/926Allrightsreserved

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