Ingenico IWP250 POS Terminal User Manual Report

INGENICO POS Terminal Report

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INGENICO–192avenueCharlesdeGaulle–92200NeuillysurSeine‐FRANCE

Tél.33(0)146258200‐Fax33(0)147725695

www.ingenico.com



WebPOSiWP220/iWP250

UserGuide



WebPOSiWP220/iWP250_userguide 2/16   Copyright©2009Ingenico

9000002528R1100001/926

Allrightsreserved



Contents

1. Introduction _________________________________________________ 4

2. Unpacking___________________________________________________ 4

3. Recommendations _____________________________________________5

3.1. Security _____________________________________________________________5

3.2. Securityofyourterminal _______________________________________________5

3.3. ECstandardcompliancemarking_________________________________________5

3.4. FCCcompliance _______________________________________________________6

3.4.1. FCCStatement ________________________________________________________________ 6

3.4.2. FCCRFRadiationExposureStatement _____________________________________________ 6

3.5. MainCharacteristics ___________________________________________________7

4. Installationandconnection_____________________________________ 8

4.1. Positioningtheterminal ________________________________________________8

4.2. Supportfootassembly _________________________________________________8

4.3. Connections__________________________________________________________9

4.4. InstallingtheiWP220/iWP250–Cablefixing ________________________________9

4.4.1. Removetheshieldcover ________________________________________________________ 9

4.4.2. Connectcables ________________________________________________________________ 9

4.4.3. Closetheshieldcover__________________________________________________________ 10

4.5. InstallingMicroSDMemoryandSIM_____________________________________ 10

5. Installingapaperroll __________________________________________ 11

5.1. Openthecoverpapercompartment _____________________________________ 11

5.2. Installingapaperroll__________________________________________________ 11

6. Dailyuse ____________________________________________________ 12

6.1. Cardinsertion _______________________________________________________ 12

6.1.1. Readingamagstripecard________________________________________________________12

6.1.2. Contactless(optional) __________________________________________________________12

7. Maintenance_________________________________________________ 13

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WebPOSiWP220/iWP250_userguide 3/16   Copyright©2009Ingenico

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7.1. Paperroll ___________________________________________________________ 13

7.2. Cleaningoftheterminal _______________________________________________ 14

7.3. Transportandstorage ________________________________________________ 14

7.4. Troubleshooting _____________________________________________________ 14

7.5. Endoflife___________________________________________________________ 15



WebPOSiWP220/iWP250_userguide 4/16   Copyright©2009Ingenico

9000002528R1100001/926

Allrightsreserved



1. Introduction

ThankyouforchoosingapaymentterminalIngenico.

Werecommendyoutoreadcarefullythisinstallationguide:Itgivesyouthenecessary

informationaboutsafetyprecautions,unpacking,installation,andmaintenanceofyour

terminal.



WARRANTY/SECURITY

Tobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyouto

useonlythepowersupplydeliveredinboxwiththeproduct,entrustingmaintenance

operationsonlytoanauthorizedperson.

Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

2. Unpacking

ADVICE

CarefullypreservethepackagingoftheiWP220/iWP250.Itmustbere‐usedwheneverthe

terminalisshipped.

Accordingtothemodel,thefollowingitemsareincludedintheiWP220/iWP250box

(includingoptionalaccessories):

 TheiWP220/iWP250terminal

 Thedesktoppowersupplywithitscableconnection(accordingtothenational

needs).

 Paperroll

 ShieldCover

 Thisinstallationguide



 



CAUTION

ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico

iWP220/iWP250terminals.Donotuseanyotherpowersupply.



desktoppowersupply



ShieldCove

iWP220/iWP250

terminal

User

uide



WebPOSiWP220/iWP250_userguide 5/16   Copyright©2009Ingenico

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Allrightsreserved



3. Recommendations

3.1. Security

Poweron/Powerdown

TopoweronorpowerdowntheiWP220/iWP250connectordisconnectthepowersupply

fromtheelectricoutlet.

Lithiumbattery

TheiWP220/iWP250isfittedwithalithiumbattery,whichisnotaccessibletotheuser.Only

aqualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent.

Electricalpowersupplynetwork

Provideanelectricaloutlet:

‐ locatedneartheequipmentandeasilyaccessible

‐ whichmeetsthestandardsandregulationsinthecountryofuse.

‐ TheterminaliWPcanbeconnectedtoapowerdistributionsystemoftheITtype.

Cableshieldcover

Thecableshieldcoverislocatedundertheterminal(seechapter“4.4Installingthe

iWP220/iWP250–Cablefixing”)mustbeinplaceduringnormaloperationoftheterminal.

3.2. Securityofyourterminal

Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It

isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould

check,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedto

anyportsonyourterminalorassociatedequipment,oranyotherpartofyourterminal.

Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,

andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.

Youarestronglyadvisedtoensurethatprivilegedaccesstoyourisonlygrantedtostaff

thathavebeenindependentlyverifiedasbeingtrustworthy.

3.3. ECstandardcompliancemarking

ECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iWP.

 complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe

«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunications

terminalswithrespectto:

– Healthandsafetyprotectionoftheuserandallotherpersons

– EMCprotection

 conformstothefollowingharmonizedstandards:

– IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectrical

officeequipment.Issuedec2001

– EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐

Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003

– EN55024:Dataprocessingequipment–Immunitycharacteristics‐

Limitsand

measurementmethods.Issue1998+A1‐2001+A2‐2003

 complieswiththefollowingspecification:

– EN301511:Harmonizedstandformobile

– EN300328:(BT+WLAN)ElectromagneticcompatibilityandRadioSpectrum

– EN300330:NFCElectromagneticcompatibilityandRadioSpectrum



WebPOSiWP220/iWP250_userguide 6/16   Copyright©2009Ingenico

9000002528R1100001/926

Allrightsreserved



3.4. FCCcompliance



TheFCCIDforthismodelare:TBC_iWP220

    _iWP250



3.4.1. FCCStatement



ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaclassBdigital

device,pursuanttopartoftheFCCrules.Theselimitsaredesignedtoprovidereasonable

protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipment

generatesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedin

accordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.

However,thereisnoguaranteethatinterferencewillnotoccurinparticularinstallation.If

thisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan

bedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryto

correcttheinterferencebyoneormoreofthefollowingmeasures:

 Reorientorrelocatethereceivingantenna

 Increasetheseparationbetweentheequipmentandreceiver

 Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe

receiverisconnected

 Consultthedealeroranexperiencedradio/TVtechnicianforhelp



Thedevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwo

conditions:

 Thisdevicemaynotcauseharmfulinterference

 Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay

causeundesiredoperationofthedevice.



Part68ofFCCRules

ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedby

theACTA.Onthebottomofthisequipmentisalabelthatcontains,amongother

information,aproductidentifierintheformatUS:AAAEQ##TXXXX.Ifrequested,this

numbermustbeprovidedtothetelephonecompany.



3.4.2. FCCRFRadiationExposureStatement



Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantenna

ortransmitter.

ThisequipmentcomplieswithFCCRFradiationexposurelimitssetforthforanuncontrolled

environment.Thisequipmentshouldbeinstalledandoperatedwithaminimumdistanceof

20centimetersbetweentheradiatorandyourbody.



CAUTION:Theuseriscautionedthatanychangesormodificationnotapprovedby

INGENICOcouldvoiduser’sauthoritytooperatetheequipment.



WebPOSiWP220/iWP250_userguide 7/16   Copyright©2009Ingenico

9000002528R1100001/926

Allrightsreserved



3.5. MainCharacteristics

Terminal

Weightabout1,700kgwithoutpaperroll

Size(withfootinmiddleposition)345x210x160mm(lxwxh)

Seriallink2

USBA(Host)4

USBB(Device)1

RJ45‐Lan1

RJ11–CashRegister1

Desktoppowersupplyunit

Weightapprox450g(withoutmainscable)

Sizeapprox133x59x35mm(Lxwxh)

ClassIIequipment

PSU2polesocket3A

Electricalmainsnetwork100‐240VCA/50‐60Hz

Maxconsumption2.5ARMS

Cablelength

Powerblockcableapprox1,3m

Display

TypeGraphicalTFTcolor

Displayarea(activezone)Landscape8”

Numberofpixels800x600

Technology TFTtransmissive

BacklightLED

Brightness250cd/m²

Contrast1:1500

Numberofcolors262k(TBC)



WebPOSiWP220/iWP250_userguide 8/16   Copyright©2009Ingenico

9000002528R1100001/926

Allrightsreserved



4. Installationandconnection

4.1. Positioningtheterminal

Installtheterminalonaflatsurface,withaneasyaccesstoanelectricaloutlet.Placethe

terminalawayfromanyheatsourceandprotectedfromdust,vibrationsand

electromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers,...).

Operatingconditions

Ambienttemperaturefrom+5°Cto+45°C

Maxrelativehumidity85%at+40°C

Storageconditions

Storagetemperature‐20°C,+55°C

Maxrelativehumidity85%at+55°C

4.2. Supportfootassembly



 InsertthefootintheslotsupportfootofiWPterminal(seeschemeofconnection4.3)

 Andtranslatethefootwithhorizontaldirectiontolockposition







WebPOSiWP220/iWP250_userguide 9/16   Copyright©2009Ingenico

9000002528R1100001/926

Allrightsreserved



 Plugcableforthemainpowersupplyto

themainspowersupplynetwork;connect

theotherendtotheterminalpowersupply

connection(seeschemeofconnection

above).

 InsertthecableintheLockingMechanism



4.3. Connections

Allconnectionsareontherearoftheterminalprotectedbyashieldcover.

4.4. InstallingtheiWP220/iWP250–Cablefixing

4.4.1. Removetheshieldcover

 Removetheshieldcoverbydrawingontheclips1.

 Lifttheshieldcoverrearwardtoremoveit,asshownbyarrowsonthefigure.



4.4.2. Connectcables



Performthefollowingoperations:



Profilview

2xRS232

Ethernet

Cashdrawer

1xUSB

Slavefor

Slotforsupport

foot

Audioin/outPower

supply

SD/MMC



Suspend

button



SIM

card



3xUSB

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WebPOSiWP220/iWP250_userguide 10/16   Copyright©2009Ingenico

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4.4.3. Closetheshieldcover

 Toclosetheshieldcover,startbyinsertingtheclips1oftheshieldcoverintheir

housingrespectivelyfirst,asshownonthefigureherebelow,andclosetheshield

coverasindicatedbyarrowonthefigurebelow.



4.5. InstallingMicroSDMemoryandSIM

 MicroSDMemoryandSIMslotsarelocatedundertheterminal

 InsertcompletelythemicroSDmemorycardorSIMintheirslot,

 ToremovetheSDMemoryCardorSIMcardpushonitwithyournails.



Profilview

SIM



MicroSD

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WebPOSiWP220/iWP250_userguide 11/16   Copyright©2009Ingenico

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5. Installingapaperroll

CAUTION

Useonlypaperapprovedbythemanufacturer(diameter80mm).Useofunsuitablepaper

islikelytodamagetheprinterofyourterminal(seecharacteristicsin“Maintenance

chapter”).

5.1. Openthecoverpapercompartment

 Openthepapercompartmentbypushingthebuttononthefrontfaceandpullthe

covertotherearoftheterminal.



ATTENTION

Donotforcethecoveragainststopedge.

5.2. Installingapaperroll

 Dragthebuttontoopenthepapercompartmentsituatedatthefrontofterminal

andraisethecover.

 Insertthepaperrollinthecompartmentfollowingthedirectionsshownonthe

figurebelow.

 Unrollthepaperoutofthecompartmentandholditinbottomposition.

 Maintainthepaperandclosethecover.

 Pressinthemiddleofthecovertocloseit.

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6. Dailyuse

6.1. Cardinsertion

6.1.1. Readingamagstripecard

 Insertthecardmanuallyinthedriver,magstripefacingright.



Swipethecardwithconstantspeed,nottooslownottoofast,tomaximizethereading

andavoidannoyingrepetitions.



6.1.2. Contactless(optional)



 Bringthecardfirmlyuptotheactivezoneabovethedisplay(atabout1cm).Keepthe

cardclosetotheClessaereaduringthetransaction.



Contactless

activearea



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7. Maintenance



ATTENTION

Beforemakinganyoperationsofmaintenanceintheterminal,makesurethat

thepowersupplyisdisconnected.

7.1. Paperroll

CharacteristicsPrecisions

ColourWhite

Width80mm

Diameter80mmmax.



 Thethermalpapercanbedeterioratedbypoorstorageconditions,sowe

recommendyoutoavoid:

– storageinhotwetplaces(neartoair‐conditioner,humidityhigherthan85%)

– exposuretosunlightorultravioletforlongperiods

– contactwithorganicsolvents(solventtypeadhesive)

– directcontactwithmaterialscontainingplasticizers(PVCtransparent

foldersorenvelopes)

– directcontactwith«diazo»papers

– directcontactwithwater

– Rubbingorpressingthepapertoostrongly



CAUTION

Inordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaper

approvedbythemanufacturercanbeused.



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7.2. Cleaningoftheterminal

Firstofall,unplugallthewiresfromtheterminal.



Goodrulesforpropercleaningoftheterminalare:



 Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideof

theterminal.

 Donotcleantheelectricalconnections.

 Donotuseinanycase,solvents,detergentsorabrasiveproducts:

Thosematerialsmightdamagetheplasticorelectricalcontacts.

 Avoidexposingtheterminaltothedirectraysofthesun.



7.3. Transportandstorage

 Usetheoriginalpackagingforanyunitorstored.

 Disconnectallcablesfromtheterminalduringthetransport.

7.4. Troubleshooting

Theterminaldoesnotturnonordoesnotconnect:

 Checkthepowersupplycable

 Checkforelectricalpowernetwork



Cardsarenotread

 Checkthatthemagneticcardispassedcorrectly(withmagneticband

directedtotheinterioroftheterminal)

 Swipeagainthecardwiththemagneticstripemovementconstantandrapid

 Verifythatthemagneticstripisnotdamaged,groovedorcracked



Theticketisnotprinted

 Checkthepresenceandproperpositioningofthepaperroll.

Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual

 Checkthetypeofpaperused(thermalpapermustbeused)



7.5. Endoflife

Theproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itis

subjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheend

oflifeproduct.



TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronic

equipmentasrequiredbytheWEEEDirective.



Thecrossed‐outwheeledbinprintedontheproductgivestheinformationabout

therequirementnottodisposeofWEEEasunsortedmunicipalwasteandto

collectsuchWEEEseparately.



Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,you

mustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercial

headofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).



Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandto

humanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothe

preservationofnaturalresourcesandtotheprotectionofhumanhealth.



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rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethis

documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents

inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof

INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty

withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto

theconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformation

containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.



Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas

possible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdated

information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and

donotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponin

writingbetweenINGENICOandtheuser.



INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththe

presentdocument.



Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”



Yourcontact

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Ingenico IWP250 POS Terminal User Manual Report

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