IPS Group IPS2006SSPM Parking Meter with data collection User Manual
IPS Group Inc. Parking Meter with data collection Users Manual
Users Manual
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| Document ID | 2105132 |
| Application ID | FMJXhXMzUvM3bsCkXMIXew== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 92.03kB (1150347 bits) |
| Date Submitted | 2013-10-29 00:00:00 |
| Date Available | 2013-10-29 00:00:00 |
| Creation Date | 2013-10-01 13:18:42 |
| Producing Software | Microsoft® Word 2010 |
| Document Lastmod | 2013-10-01 13:18:42 |
| Document Title | Users Manual |
| Document Creator | Microsoft® Word 2010 |
| Document Author: | Dale Gutierrez |
IPS M3 Single-Space Parking Meter: User’s Manual Version 3.2 M3 795 M3 147 M3 132 IPS Group, Inc. 5601 Oberlin Drive, Suite 100 San Diego, CA 92121 Phone: (858) 404-0607 E-mail: support@ipsgroupinc.com Web: http://www.ipsgroupinc.com FCC STATEMENT This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by IPS Group, Inc. could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. The FCC Identifier of the Meter, and other transmitters it may contain, are listed below. FCC ID: SGWIPS2006SSPM Contains FCC ID: RI7GE865 IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential REVISION SHEET Revision No. Rev. 1 Date Revision Description 9/17/13 Updated Footer: Updated Title Page Rev. 2 9/26/13 Updated writing in Display: Idle/Expired Updated FCC Statement Updated Footer/Title Page IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential TABLE OF CONTENTS FCC STATEMENT .......................................................................................................... 2 REVISION SHEET .......................................................................................................... 3 TABLE OF CONTENTS .................................................................................................. 4 INTRODUCTION............................................................................................................. 6 BASIC METER OPERATION .......................................................................................... 7 Turning the Meter On and Off .................................................................................... 7 Coins ......................................................................................................................... 7 Credit Cards .............................................................................................................. 7 Smart Cards .............................................................................................................. 7 PARKING METER FEATURES ....................................................................................... 8 Display ...................................................................................................................... 9 Idle/Expired ....................................................................................................... 9 Paid ................................................................................................................ 10 Faulty .............................................................................................................. 10 Prepay ............................................................................................................ 10 Payment Not Accepted ................................................................................... 11 LEDs ....................................................................................................................... 11 No Parking/After Hours ................................................................................... 11 Idle/Expired ..................................................................................................... 11 Paid ................................................................................................................ 11 Out of Order .................................................................................................... 11 Keypad .................................................................................................................... 11 Diagnostics Button................................................................................................... 12 Card Entry Slot / Card Payment............................................................................... 12 Coin Entry Slot ........................................................................................................ 12 Payment Method Decal ........................................................................................... 13 Solar Panel .............................................................................................................. 13 Coin Validator .......................................................................................................... 13 RFID ........................................................................................................................ 14 DIAGNOSTIC MODE .................................................................................................... 15 Main Screen ............................................................................................................ 15 Faults ...................................................................................................................... 15 Coin Test ................................................................................................................. 16 Card Test ................................................................................................................ 16 Communications Test (Comms Test) ...................................................................... 16 Fault Logging........................................................................................................... 17 Meter Swap ............................................................................................................. 17 Voltages .................................................................................................................. 18 Sleep ....................................................................................................................... 18 ACCESS CARDS .......................................................................................................... 19 Meter Diagnostics Card ........................................................................................... 19 Maintenance (Meter Credit) Card ............................................................................ 19 Coin Collection Card................................................................................................ 19 HOW TO … ................................................................................................................... 20 Clear a coin jam ...................................................................................................... 20 Clear a card jam ...................................................................................................... 21 Replace the battery ................................................................................................. 22 Replace the keypad ................................................................................................. 23 Replace the coin slot ............................................................................................... 24 Force a meter update .............................................................................................. 24 IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential INDEX ........................................................................................................................... 25 A. Parts of the Meter .............................................................................................. 25 Meter Mechanism ........................................................................................... 25 Circuit Boards / Internal Electronics ................................................................ 25 Top Cover (795).............................................................................................. 27 27 Top Cover (147/132) ....................................................................................... 28 B. Error Status Codes ............................................................................................. 29 C. Troubleshooting ................................................................................................. 30 Power ............................................................................................................. 30 Coin Issues ..................................................................................................... 30 Communication Issues.................................................................................... 31 D. Cleaning and General Maintenance ................................................................... 31 IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential INTRODUCTION The IPS Single Space Parking Meter (SSPM) is a revolutionary product designed to enhance a city’s current single space parking system by providing additional payment options (such as credit card), access to real-time data (via web-based management system), without disruption of current parking meter operations. The primary features of the IPS credit card enabled single-space parking meters include: IPS single space parking meters are capable of accepting payment via coins, tokens, credit cards, debit cards, and smart cards at the meter terminal IPS single space parking meters are wirelessly networked and connected to a webbased management system – no additional customer software other than an Internet browser shall be required. The meter communicates in a similar fashion to a cell phone, and makes calls under three scenarios: (1) credit card use, (2) fault notification, (3) schedule daily call-in IPS single space parking meters use solar panel and rechargeable battery-pack to provide ongoing power and backup power IPS single space parking meters can wirelessly notify parking operations staff of any faults via a text message, email, or both IPS single space parking meter Management System provides a variety of reports detailing financial, technical, and administrative functions via a single web-portal, including but not limited to credit card reconciliation, cash collection reports, coin box level (% full), and GPS location of meters. (please refer to the management system user manual for complete details) While the meter does provide a number of advanced features, it functions very similarly to current electronic single space parking meters, making implementation of this system easy and intuitive. Enclosed in this manual you will find everything you need to acquaint yourself with the primary operating features of this meter, as well as the basic maintenance activities that you will encounter. IPS welcomes customer feedback as part of the evolution of this product, so if you have any questions or concerns, please contact IPS directly: Phone: (858) 404-0607 Email: support@ipsgroupinc.com IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential BASIC METER OPERATION Turning the Meter On and Off To turn the meter on, insert any card into the card slot until the display turns on. To turn the meter off, hold down the diagnostics button (reference page 6) below the keypad until the display is off. Coins To make a payment with a coin, follow these steps: 1. Insert coins and/or tokens into the coin slot 2. Display shows paid time and expiration time 3. Metering begins once payment is complete Credit Cards To make a payment with a credit or debit card, follows these steps: 1. Insert a credit card and quickly remove it 2. Choose amount of time using blue buttons (+ for more time, - for less time) 3. Press ‘OK’ once desired time is displayed on the screen or ‘Cancel’ to void the transaction 4. Wait for verification 5. Metering begins once payment is complete If the payment is not confirmed by pressing the OK button, the time displayed on the screen will be given and the card will be charged for the corresponding amount. Smart Cards To make a payment with a smart card, follow these steps: 1. Insert the card chip-side up. The meter will display the remaining balance 2. Choose amount of time using blue buttons (+ for more time, - for less time) 3. Press ‘OK’ once desired time is displayed on the screen or ‘Cancel’ to void the transaction 4. Metering begins once card is removed If a card is left inside the meter, the meter will alert the motorist with a series of beeps. If it is not removed, the motorist will be charged the default amount for parking and the meter will report a card jam. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential PARKING METER FEATURES Part Descriptions 1. 2. 3. 4. 5. 6. 7. 8. 9. Display LEDs Keypad Diagnostics Button Card Entry Slot Coin Entry Slot Coin Decal Solar Panel Coin Validator IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential Display The display is designed to be simple and user friendly, while providing key information to both the motorist and enforcement officers. The messages displayed on the backlit LCD are fully programmable to provide rate information, parking time limits, and time remaining on the meter. Alternating screens allow for a variety of programming options. The displayed messages can be updated remotely at any time via the web-based management system. The meter operates in one of the following five states: Idle/Expired Paid Faulty Prepay No Payment Accepted The following images and descriptions highlight the default message settings. Idle/Expired An expired meter alternates between displaying the rate and time limit information as well as the available payment options. When the meter goes into idle mode (not being used or calling in), the screen goes dark and can be “woken up” in two ways: 1) Insertion of credit card of payment method 2) Pressing the keypad buttons. In environments where there is minimal light (evening hours, garages, shaded areas, etc.), once the meter is woken up, the meter’s backlight will turn on to assist the motorist in viewing the display. The motorist will also be able to tell that the meter needs payment through the LEDS flashing. For example, red LEDS verifies to a motorist that the meter is expired and requires payment. For more information about the LEDS, please read the LEDS section. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential Paid A paid meter displays the rate and time limit information while the alternate screen shows the remaining time (in the HH:MM format) and the expiration time. An optional setting in the management system is available to display negative time during grace mode or once the meter is expired. Faulty There are three types of meter faults that will be displayed: Cards Only, Coins Only, and Out of Order. When a coin jam is detected, credit cards will still be available as a payment option: When a card jam is detected, coins will still be available as a payment option: When both payment options are unavailable, the meter will display the message below: Prepay The meter may be programmed to accept payment prior to the start of enforcement on any given day by setting up a prepay period. The actual paid time begins when enforcement starts but the meter displays the purchased time in addition to the time between the transaction and the start of enforcement. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 10 Payment Not Accepted There are two situations where payment is not accepted: Free Parking and No Parking. In both cases, when a coin or card is inserted, the meter will ignore the payment and continue to display the appropriate screen. The Free Parking display is typically used when parking is not enforced. The No Parking display is used for Tow-Away or Street Cleaning. The messages for these time periods can be customized as necessary. LEDs The LEDs on the back of the meter (below the solar panel) and in the front, to the right of the display, are intended to indicate the state of the meter. The Hi-Brite LEDs on the rear allow for easy, in-car meter enforcement while the front LEDs provide a good indicator for motorists and on-foot enforcement personnel. Typically, these lights are turned off outside of the hours of enforcement to conserve battery power. The LEDs on the front and rear of the meter operate the same way. Below is the default configuration for the LEDs. These operating features can be modified via the management system. No Parking/After Hours The LEDs will be off during non-operational hours. Idle/Expired When a meter is expired, the RED LEDs will flash. Paid When a meter is paid, the GREEN LEDs will flash Out of Order When a meter has a card and/or a coin jam, both LEDs will flash intermittently. Keypad The keypad has four, touch-sensitive buttons: +, -, OK, and CANCEL. They are used for credit card, debit card, and smart card transactions. After a user inserts and removes a IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 11 card, he or she will have the option of adding more time by pressing the + button, choosing less time with the - button, canceling the transaction using CANCEL or confirming it by pressing OK. These buttons are not required for coin transactions. The buttons are also used to navigate through the various diagnostic options (discussed below). Diagnostics Button The Diagnostic Button is located on the right side of the meter, just below the keypad. The button has several uses: a. Press the button once to access Diagnostic Mode b. Press the button once and press Cancel to take time off the meter. c. Hold down the button for several seconds to power off the meter Card Entry Slot / Card Payment In order to pay with a credit card, the motorist must insert a card into the card slot insert and remove it. This slot will accept standardsized credit, debit, and smart cards. The proper way to insert a card is with the magnetic stripe down, on the right hand side of the card entry slot (see illustration on the right). A card is also used to turn the parking meter on. If the meter is off, insert any card into the slot and remove it once a beep is heard and text appears on the screen. Coin Entry Slot Motorists use coins in the same fashion as older, coin-only parking meters. When a coin is inserted, the amount of paid time appears on the screen. After the meter detects that no additional coins are added, the paid time is displayed on the meter. The coin entry slot can easily be changed to accommodate various coin sizes or be sized to prevent certain coins from being used (such as $1 coins). If an alternate coin slot is required to adapt to new coin acceptance policies, please contact IPS to purchase new coin slots. The two (2) primary options are slots that accept all coins (including $1 coins) and those that do not accept $1 coins. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 12 Payment Method Decal Below are the most commonly used payment method decals. Customer specific decals can be purchased when ordering. Solar Panel The solar panel on the back of the meter acts as a continuous source of power for the meter’s rechargeable battery. The panel should remain unobstructed in order to allow for maximum light exposure. Although it does not require direct sunlight to be operational, the solar panel should be free from any graffiti or obstructions in order to maximize battery life. Additionally, if a meter will be bagged for longer than a 48 hour period, IPS recommends that it be turned off to prevent the battery from discharging, as the bag would prevent the solar panel from receiving light necessary to maintain the battery’s charge. Coin Validator The coin validator is a removable component of the meter that differentiates the coins inserted into the meter based on a variety of attributes. The validator utilizes optical sensors to detect blockages caused by both metallic and non-metallic objects. Jams are reported wirelessly to a distribution list established by the user. This allows for a more rapid response to affected meters and results in increased meter uptime and revenue. A variety of coins or tokens can be programmed into the meter as required. Additionally, known slugs or coin-like objects commonly used to defraud the meter can be specifically targeted and programmed to be rejected. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 13 RFID IPS meters use an RFID (Radio Frequency Identification) tag installed in the meter’s housing to identify themselves in the management system. The RFID tag is a unique serial number that allows the meter to be automatically associated with the proper pole or location. Each tag is assigned to a pole in the management system. When a meter transmits the RFID number with which it comes in contact to the management system, it gets linked to the pole to which the RFID number is assigned. This allows for easy installation and tracking of the meter within the system. The RFID tag does not store any information. It simply acts as a link between the pole in the field and its defined location in the Data Management System. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 14 DIAGNOSTIC MODE The meter’s diagnostic mode is a useful tool for determining meter issues and preventing potential problems in the future. Use the + and – keys to scroll through the various menus. To enter a menu item, press the OK button. To exit out of the menu, press the CANCEL button. To completely exit Diagnostic Mode, press the CANCEL button several times until the meter is in the operational mode. If OK is pressed on a menu item that has no further information or options (such as Software), the Cancel key must be pressed before other menu items may be accessed. b. a. a. Menu Name b. Menu Item Number Press + for the next menu Press – for the previous menu Press ‘OK’ to enter a menu Press ‘Cancel’ to exit a menu Note: Each meter is individually configured and thus may have different menu items available than the ones described below. Main Screen Once diagnostic mode is entered, the first screen displayed (above) will show the firmware version (top right corner), the name of the meter’s current configuration, serial number (which should match the number on the top of the meter), and the pole’s RFID tag number. Faults This menu will display any errors reported by the meter. When an error occurs, a message is sent to maintenance staff via SMS or e-mail. The message indicates the type of error that occurred, the time, and the location. Here is a sample message generated when the meter detects a coin blockage: “Coin Blockage at Pole Serial Number X-YYY (Terminal Serial Number 0012345)” (Refer to the index for a complete list of codes). IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 15 Coin Test The coin test menu allows maintenance staff to verify that coins are validated correctly. The two key components in coin testing are the Coins, which shows the total coin count and Value, which is the value of the last coin inserted. When a coin is inserted, the Coins number will increase by 1 and the value will reflect the new coin. A number with a negative value will appear if that coin is not accepted (such as a penny). If a coin is inserted but the Coins count does not change, this may indicate a fault with the meter or the coin validator. Also if the value given for a particular coin is incorrect, the meter may not be programmed correctly. Card Test In order to verify that a card is being read properly, it can be tested in the Card Test menu. Once in this menu, insert and remove a card. The credit card type, number, and expiration date should appear on the screen. This information will not be seen if the card reader is malfunctioning or if the card is damaged. Communications Test (Comms Test) This menu will allow you to test the meter’s communication capabilities by forcing it to “call-in” to the management system. The meter uses GPRS (General Packet Radio Service) technology to communicate over the GSM (Global System for Mobile Communications) network. Performing this test verifies that the meter can successfully communicate with the management system, updates the meter’s internal clock, and forces the download of available firmware and configurations. A typical communication session will go through the following steps: IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 16 The bottom row of each screen will display the information that is being transmitted or received. Please refrain from pressing any buttons during the comms session so as to not interrupt the transmission. If at any point, Error appears on the screen or Connected is not seen, there is most likely a communication error either due to a faulty communication module or a network error. In either case, be sure that the test is being performed in an area with good signal strength and attempt the communication session again. See the Troubleshooting section for ways to resolve communication problems. Fault Logging In order to simplify maintenance procedures, a fault logging feature is available for use on the meter. A fault can be logged at the meter and wirelessly transmitted to the management system thus eliminating the need for a handheld. To use this feature, scroll through the available options by pressing + or – and press OK to log the desired fault. Please contact IPS to customize the fault list. Meter Swap When changing meter mechanism, use the ‘Meter Swap’ option. This will start the communication session and reset all usage information. To use this feature, press OK once the Meter Swap menu is displayed on the screen, and press the – button to confirm. The meter will exit out of Diagnostic Mode and complete the communication session in the background. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 17 Voltages The IPS SSPM is powered by solar power and battery, which has a chargeable and a non-rechargeable component. The rechargeable component is constantly fueled by the solar panel. The non-rechargeable component is used when the primary battery voltage is too low and there is not sufficient power coming from the solar panel. Once the power of the backup battery is exhausted, it will no longer be functional. The Voltages menu displays information for the power sources in millivolts (mV). Solar Panel voltage is the current voltage level of the solar panel. It may be tested for proper operation by covering and uncovering the solar panel while ambient light is available. The voltage levels should change from a high value (uncovered) to a low value (covered). The battery voltages – Main and Backup - are shown separately. The values for these voltages are shown in the following table: Maximum Minimum Solar Panel 7300 mV 1000 mV* Main Battery 6800 mV 4750 mV Backup Battery 7200 mV 6800 mV * Minimum Solar Panel Voltage under indoor lighting Nominal 6300 mV 6000 mV 7200 mV Sleep The Sleep function allows the meter to be turned off when it is not in use, thus conserving battery power. IPS recommends that the meter be turned off when stored or if the meter is bagged for over 48 hours. In order to put the meter to sleep, press OK and then press – to confirm. This can also be accomplished by holding down the diagnostic button until a beep is heard and the meter shuts off. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 18 ACCESS CARDS There are three access cards issued by IPS: Diagnostic Card, Maintenance Card, and Coin Collection card. The cards have a unique number so as to be able to track the user and also block the card from being used if it has been lost or stolen. The cards act like regular credit cards, having a 16 digit number, expiration date, and card holder name. Meter Diagnostics Card This card is used to access the meter’s Diagnostic Mode. It is convenient to use this card when the meter is inside the housing so that removal of the dome is not necessary. IPS recommends using the Diagnostic Card to access Diagnostic Mode so that the maintenance activity is linked to a specific user, something that can’t be accomplished if Diagnostic Mode is entered by pressing the diagnostic button below the keypad. Maintenance (Meter Credit) Card The maintenance card is used to add time to the meter. This is a quicker way to give motorists credit than feeding coins through the meter and also allows for greater accountability, as the transactions are logged in the management system. The card is used in similar fashion as standard credit card. Coin Collection Card When collecting coins from the meter, IPS recommends using the Coin Collection card in order to provide accurate reporting of the money collected and the current value of the cashbox. Upon inserting the card into the meter during coin collection, the screen will display a confirmation message that the collection has been completed. When the card is used, the coin totals and value are reset to zero, and the collected coin information is transmitted to the management system. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 19 HOW TO … In this section, we will discuss several procedures to include: clear a coin jam, clear a card jam, replace the battery, replace the keypad, and replace the coin slot. Clear a coin jam When a coin jam occurs, the meter maintenance staff will be notified via email or text message. These jams typically occur due to the insertion of foreign material or insertion of multiple coins all at once, both with the intention of jamming the meter. Otherwise, the design of the meter is such that coin jams will happen very infrequently. If a coin blockage does occur: 1. Remove the screw from the front of the meter 2. Pull the validator from the rear of the meter housing by pressing on the spring loaded retention clip 3. The jam will be visible due to the design of the clear validator cover. Any thin object (such as a screw-driver) can be used to remove the jam. In rare cases, complete disassembly of the validator can be accomplished by removing the screws at the corners of the validator assembly 4. With the jam cleared, insert the validator into its original position, clipping into place 5. Replace the front validator screw IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 20 Clear a card jam Thanks to a new design feature, any coins jammed into the card reader slot are automatically cleared with the insertion of a credit card. The coins will fall through an opening in the card reader, thereby clearing the card path. Coins that fall into the meter mechanism housing may be removed at a later time. In rare cases where coins are maliciously jammed or for the removal of foreign material in the card reader, any thin sturdy device, such as a letter opener can be used to clear foreign objects. It may also be useful to remove the card reader entry slot to clear the jam. To do this, remove the two screws on the rear of the meter as indicated in the image below: IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 21 Replace the battery Battery replacement is likely required approximately every 2 years, depending on operating conditions. There is an additional cable required to connect the battery, which is a three socket to a six pin battery adapter cable. Method 1 (No tools required) If your meter is equipped with a battery compartment cover, follow the steps below: 1. Remove the battery compartment cover 2. Disconnect and remove the old battery from the battery extension cable or the main board connector terminal if extension cable is not present 3. Install and plug in the replacement battery Method 2 (requires a Phillips-head screw driver): 1. Unscrew and remove the coin validator 2. Remove the screws at the rear of the meter 3. Disconnect and remove the faulty battery from the main board connector terminal 4. Install and plug in the replacement battery 5. Insert and tighten all screws and re-insert the coin validator IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 22 Replace the keypad Since the keypad does not have moving parts, it is extremely rare that a keypad would need to be replaced. In such an event, here are the steps to follow. 1. Press in on either side of the keypad to loosen it from the meter housing 2. Pull the keypad ribbon cable out of the connector 3. Attach a new keypad using the ribbon cable connection 4. Press on both sides of the keypad in order to re-seat it in its original position IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 23 Replace the coin slot The coin entry slot can easily be changed in order to accept coins of different sizes. To replace the coin slot, remove the Card Entry Slot (as shown below) and the Coin Validator. The coin slot should easily slide out. Insert the new coin slot with the notchside up, replace the coin validator, and the card entry slot to complete the installation. Force a meter update In order to force a meter to call in to the management system to get a firmware update, configuration update, or simply to test communications: 1. Enter Diagnostic mode by pressing the diagnostic switch located below the OK button of the keypad or using the Diagnostic Card 2. Scroll through the menus to Comms Test and press OK 3. The meter will attempt to communicate with the server. Do not press any buttons on the keypad during this process as this may interrupt the communication session. See Comms Test for an example of a typical session. 4. Once the meter communication session completes, press CANCEL until the meter returns to operating mode IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 24 INDEX A. Parts of the Meter Meter Mechanism Part Descriptions 1. Coin Entry Slot Plate 7. UNC 6-32 Pan Phillips Screw (4) 2. UNC 8-32 C’Sunk Phillips Screw (2) 8. UNC 8-32 Pan Phillips Screw (2) 3. Chassis and PCB Assembly 9. Card Reader Entry Face Plate 4. Battery Pack 10. Module Case Front 5. Module Case Rear 11. Validator Connector PCB 6. Validator 12. UNC 4-40 Pan Phillips Screw (4) IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 25 Circuit Boards / Internal Electronics The IPS meter uses a variety of printed circuit boards and electronic sub-assemblies to process data from inserted cards and to communicate a variety of information to the motorists, parking operations staff, as well as the IPS management system. The function of these boards is as follows: 1. Rear expiry LEDs – for enforcement 2. Solar panel board – primarily charges battery pack and drives rear-facing expiry LEDs 3. PCBA chassis – holds all boards in place 4. Card reader sub-assembly – houses the card reader for both magnetic strip and smart card applications 6. Display board – incorporates the LCD and front facing expiry indicator 7. Main board – houses core processing and memory functionsThe circuit boards are conformal coated to prevent fault due to exposure to moisture and dust. Depending on the level of user knowledge and training, these boards can be replaced as needed by the customer, or returned to IPS for repair/replacement. Part Descriptions 1. Expiry Indicator 2. Solar Panel/Comm PCB 3. Chassis 4. Card Reader 5. UNC 2-56 x ¼” C’Sunk Phillips Screw 6. Display PCB 7. Main PCB IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 26 Top Cover (795) Part Descriptions 1. Head Upper Casting 2. Solar Gasket 3. Head Lens 4. Interface Gasket 5. Instruction Label 6. UNC 8-32 x 3/8” C’Sunk Phillips Screw IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 27 Top Cover (147/132) Parts and assembly are the same for both 147 & 132 models. Part Descriptions 1. Head Upper Casting 2. Head Lens 3. Instruction Label 4. Interface Gasket 5. Solar Gasket 6. UNC 8-32 X 3/8"(10MM) CSK Phillips IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 28 B. Error Status Codes The following error codes may be displayed in the FAULTS menu when the meter is placed in Diagnostic Mode: Battery Low – appears when the meter’s battery drops below 4000 mV Card Stuck – indicates an object inserted into the card reader Coin Path Blocked – indicates an object obstructing the path of the coin or the validator not being present OSC Fault – appears when a coin is detected but is not validated Time or Config error – the time on the meter is off by a more than 24 hours or the configuration on the meter is incorrect The following error codes may be displayed during a communication session in the COMMS TEST menu when the meter is placed in Diagnostic Mode: GSM Not Found – meter cannot communicate with the GSM radio CME ERROR 10 – SIM not inserted CME ERROR 107 – GPRS service not allowed CME ERROR 553 – context already activated CME ERROR 555 – activation failed CME ERROR 557 – cannot setup socket CME ERROR 559 – time out in opening socket IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 29 C. Troubleshooting Power Problem: The meter’s display is blank and the LEDs are not flashing. Solution: Be sure to turn the meter on. This can be done by inserting any card into the meter. Insert it completely up the card slot and wait for a beep. If this fails, be sure the battery is plugged in. Also, verify that the card reader connector is attached to the solar panel and that the solar panel is fully connected to the main board. Problem: The meter’s display is blank but the LEDs are on continuously. Solution: Replace the battery. Problem: In the Voltage Menu item of the Diagnostic Menu, the Solar Panel voltage is reported as being extremely low (i.e. under 500 mV). Solution: Verify that the Solar Panel is properly connected to the Main board and there is nothing obstructing the Solar Panel. Problem: The display is blank, but the lights are flashing. Solution: Press the diagnostics button. If text appears on the screen, press Cancel. If the screen is still blank, inspect the LCD ribbon cable for damage. Verify that the Display Board is fully connected to the Main board. Problem: The front LEDs are flashing but the rear LEDs are not. Solution: Verify that the Solar Panel Board is fully connected to the Main board. If this doesn’t resolve the problem, it indicates a fault with the Expiry board. Remove the rear plastic and unscrew the Expiry board. If the LEDs are now working, there is a short between the board and the metal chassis. Be sure that there are plastic inserts between the board and the chassis where the screw holes are. If the LEDs are still not working, the cable that attaches the Expiry board to the Solar Panel Board is damaged. Fix the cable if possible. Otherwise, replace the Solar Panel and/or Expiry boards. Coin Issues Problem: The meter reads Cards Only/No Coins. In Diagnostic Mode, the meter shows “Coin Path Blocked”. Solution: Check the validator for any obstructions. If the problem persists, check that the validator is properly plugged in and that the connector cable is not loose. Also check that the validator connector board is intact. Problem: The meter reads Cards Only/No Coins. In Diagnostic Mode, the meter shows “OSC Fault”. Solution: Check the validator for any obstructions. Try swapping the validator with another one as one of the coils of the existing validator may be damaged. IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 30 Communication Issues Problem: During communications, the meter displays “GSM NOT FOUND”. Solution: Make sure that the Solar Panel Board is properly attached to the Main Board. Problem: During communications, the meter displays “NO SIM”. Solution: Verify that the SIM card is fully inserted into the SIM. Remove and replace the SIM card and force the meter to contact the management system. Problem: During communications, the meter displays “CSQ 99,99” or “CSQ 0,0” and never displays “Connected”. Solution: The antenna is not properly attached or the antenna cable is broken. Contact IPS about replacing the antenna. The meter may also be in a location with poor signal strength. Problem: During communications, the meter displays “CME ERROR: XXX”. Solution: This is typically the result of a network issue. Contact IPS to verify that the system is operational. Problem: The meter has the wrong configuration. Solution: When using an RFID tag, be sure that upon entering Diagnostic Mode the meter has a value for RFID. If all zeros are displayed, check the connection of the cable from the RFID Tag Reader board to the Main Board. You can also use another meter to read the tag. If the new meter shows a value for the RFID number, then the fault is with the meter. In case both meters fail to read the tag, try another tag. Verify that the meter is properly assigned in the management system. Be sure communications are working by going through the Comms Test in the Diagnostic Menu. D. Cleaning and General Maintenance For general cleaning purposes, IPS recommends the following procedures. Based on environmental and use conditions, the frequency of these maintenance techniques should be judged by the local maintenance staff and be increased or decreased appropriately. Meters surfaces should be kept clean with mild soap and water Compressed air may be used to keep the card reader and coin acceptor clear of debris The card reader heads should be cleaned with a cleaning card every 1-2 months to ensure optimum performance of the card reader. Cleaning cards may be purchased from IPS The coin validator should be visually inspected for any damage or debris every 6 months IPS GROUP, Inc. – SSPM User Manual (Ver. 3.2) All information contained herein is considered confidential 31
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