Indyme Solutions TYPEA2 Help Button User Manual
Indyme Solutions, Inc Help Button
user manual
Technical Document 430715-03
Rev. G
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 1 of 5
CB911 Wireless Director Help button
Programming and Installation Instructions
Overview
The CB911 is a member of the Global Solutions Family. Indyme GSF products operate in the
800MHz ʹ 900MHz frequency spectrum. The CB911 is a 1-button, GSF, Director Help button
designed for use at POS, Customer Service or cash register locations. GSF Help buttons are
designed to communicate with a GSF Access Point. GSF products are not compatible with
legacy devices
Programming Parameters
GSF products MUST be properly programmed to establish communication. Programming
parameters MUST match your configuration. The default settings are for testing purposes only
and should not be used. Failure to properly program your help button and access point will
prevent your devices from working.
GSF Help buttons have four primary programming parameters; Frequency Plan, Netcode,
Address and Operating Mode. These MUST be programmed in the correct order to establish
communication and ensure proper operation. Identify the parameters for your configuration
before you begin programming.
Using the programming instructions below set the following parameters in order.
Frequency Plan ʹ defines the frequency for your GSF devices.
Netcode ʹ unique identification code for the installation environment.
Address ʹ alarm number associated with a control unit alarm event.
Operating Mode ʹ defines how the help button will respond when activated.
Programming a help button requires a series of button presses. The specific buttons vary by help button type. On
the CB911, SET is ƚŚĞ͞PRESS HERE͟ďƵƚƚŽŶand RESET is a small circle to the right of the Indyme name at the
bottom of the help button. The assurance LED is red and is located next to the SET button. This LED will flash
during programming to indicate your progress.
Frequency Plan *FP03 USA/Australia -918.100MHz
Netcode *00000001
Address *0001
Operating Mode *1
* Default parameters are for testing purposes only.
CB911
LED
RESET
Technical Document 430715-03
Rev. G
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 2 of 5
GSF Help button Programming
GSF Help buttons function in the 800MHz ʹ 900MHz frequency spectrum. These wireless transceivers,
communicate with the CB951 Access Point. Each help button MUST be programmed with the correct parameters
to match the CB951 Access Point(s). Help buttons use a hierarchy based menu structure. You must enter the
Programming Menu first, to select the desired submenu. Each submenu may have one or more options available.
These options are used to assign specific operational characteristics to the help button. Review the
submenus/options before you begin programming. The submenus/options will vary by help button model.
Enter the Programming Menu
Press and hold the RESET button until the assurance LED flashes one time.
Press and hold the SET button, until the assurance LED flashes two times.
Press and hold the RESET button, until the assurance LED flashes three times.
The help button is now in the Programming Menu mode, proceed to the desired submenu. (***)
Menu-1: Address Programming
Assigns the help button to a corresponding alarm event programmed in the control unit. A help button address is
a four digit number from 0001 to 4095. Leading zeros are required.
After entering the Programming Menu;
Press the SET button one time for Menu-1, RESET once to save.
The assurance LED will flash one time to indicate Menu-1 was selected.
Use SET and RESET to program the 4-digit address as follows;
SET = digits 1-9, RESET = digit 0 and SAVE. Leading zeros are required
For example, program Alarm-0802 as follows:
Press RESET once to represent the zero. (0)
Press SET eight times, RESET once to save. (8)
Press RESET once to represent the zero. (0)
Press SET two times, RESET once to save. (2)
Note: When the RESET button is pressed to save the 4th digit, the assurance LED will flash to indicate the address
that was entered. The assurance LED will indicate digit zero by a long flash. (approximately 1-sec.)
Programming
Menu
Address Learn Operation Clone Frequency
Menu-1 Menu-2 Menu-3 Menu-7 Menu-8
Technical Document 430715-03
Rev. G
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 3 of 5
Menu-2: Learn Mode
Allows the help button to capture the Netcode from another GSF device; (help button or access point). All help
buttons and access points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button two times for Menu-2, RESET once to save.
The LED will flash twice to indicate Menu-2 was selected.
The LED will then begin flashing. ¼ second on, 1 second off. This indicates that the help button is
requesting a Netcode. When the help button receives a Netcode, it will flash the assurance LED rapidly for
approximately 3 seconds and then it will exit Menu-2. If no Netcode is received within 5 minutes, the help
button will exit Menu-2.
Menu-3: Operating Mode
Assigns the help button operating characteristics; timeout duration, RESET signal and number of active buttons.
Although set at the help button, the Operating Mode can be reset and overridden by the control unit. Operating
Modes will vary by help button type, below are the default modes for this help button.
After entering the Programming Menu;
Press the SET button three times for Menu-3, RESET once to save.
The assurance LED will flash three times to indicate Menu-3 was selected.
Press the SET button to select a Help button Operating Mode: <1, 2>, RESET once to save.
The assurance LED will flash to indicate the selected Operating Mode.
Mode 1 - Standard 8-min timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The LED will
flash for 8 minutes, then extinguish with no reset sent. The RESET button will sent a reset signal for all
active channels.
Mode 2 - Standard 30-sec timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The LED will
flash for 30 seconds, then extinguish with no reset sent. The RESET button will sent a reset signal for
all active channels.
Menu-7: Clone Mode
Allows the help button to broadcast the Netcode to other GSF help buttons. All help buttons and access points
must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button seven times for Menu-7, RESET once to save.
The assurance LED will flash seven times to indicate Menu-7 was selected.
The assurance LED will now flash a cadence of 4-pause, 4-pause͙ etc. The help button will stay in Clone
mode for 5-minutes or until the RESET button, is pressed.
Technical Document 430715-03
Rev. G
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 4 of 5
Menu-8: Frequency Plan Mode
Assigns the designated frequency spectrum to the help button. All help buttons and access points must have the
same Frequency Plan to communicate.
After entering the Programming Menu;
Press the SET button eight times for Menu-8, RESET once to save.
The assurance LED will flash eight times to indicate Menu-8 was selected.
Press the SET button to select a Frequency Plan: <1, 2, 3 or 4>, RESET once to save.
The assurance LED will flash to indicate the selected Frequency Plan.
The four Frequency Plans are as follows;
(1) FP01 Europe -868.175MHz
(2) FP02 USA/Australia -918.000MHz
(3) FP03 USA/Australia -918.100MHz
(4) FP04 USA/Australia/Singapore -920.000MHz
Installation
The CB911 help button ships with Velcro strips and double-sided tape. To mount the help button, thoroughly
clean the mounting surface with alcohol, removing all dirt from the mounting surface. Using the desired mounting
adhesive, place one piece on the back of the help button. Remove the protective backing from the adhesive press
the help button firmly into position ʹ typically located near a register or telephone at a checkout counter or
service desk.
1. Identify all programming characteristics before you begin programming or installation.
Frequency Plan
Netcode
Help button Addresses
Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Set the corresponding Frequency Plan on each of the help buttons.
4. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the same
Netcode is being assigned to all devices. You may also clone the Netcode from a known working help button
to all other help buttons.
5. Program the Alarm Address and Mode of each help button.
6. The help button will automatically exit any programming menu if no buttons are pressed for 30-seconds.
7. Install the help button in accordance with store policy, Indyme work order and/or Americans with Disabilities
Act guidelines where applicable.
The CB911 Help button uses one 2/3A 3-volt lithium battery. Always use the same type of battery for optimum
performance. DO NOT use rechargeable batteries in the help button. To replace the batteries, remove the 2-
philips screws from the back cover. Remove the old battery from the battery holder. Install the new 2/3A 3-volt
lithium battery and replace the cover. The help button does not lose the programmed characteristics when the
batteries are removed.
Technical Document 430715-03
Rev. G
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 5 of 5
FCC Notice of Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance ĐŽƵůĚǀŽŝĚƚŚĞƵƐĞƌ͛Ɛ
authority to operate the equipment.
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice of Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user͛Ɛ
authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
Les changements ou modifications non approuvés expressément par la partie responsable de la conformité pourrait
annuler l'autorité de l'utilisateur à faire fonctionner l'équipement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Technical Document 430693-00
Rev. K
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 1 of 5
CB914 Wireless Director Help Button
Programming and Installation Instructions
Introduction
The CB914 is a member of the Global Solutions Family. Indyme GSF products operate in the
800MHz ʹ 900MHz frequency spectrum. The CB914 is a 4-button, GSF, Director Help Button
designed for use at customer service or cash register locations. GSF Help Buttons
communicate with an Indyme GSF Access Point. GSF products are not compatible with
legacy devices
Programming Parameters
GSF products MUST be properly programmed to establish communication. Programming
parameters MUST match your configuration. The default settings are for testing purposes only
and should not be used. Failure to properly program your help button and access point will
prevent your devices from working.
GSF help buttons have four primary programming parameters; Frequency Plan, Netcode,
Address and Operating Mode. These MUST be programmed in the correct order to establish
communication and ensure proper operation. Identify the parameters for your configuration
before you begin programming.
Using the programming instructions below set the following parameters in order.
x Frequency Plan ʹ defines the frequency for your GSF devices.
x Netcode ʹ unique identification code for the installation environment.
x Address ʹ alarm number associated with a control unit alarm event.
x Operating Mode ʹ defines how the help button will respond when activated.
Programming a help button requires a series of button presses. The specific buttons vary by help button
type. On the CB914, SET is BUTTON-1 and RESET is a small circle below button-4. The assurance LED is
red and is located next to the SET button. This LED will flash during programming to indicate your
progress.
Frequency Plan *FP03 USA/Australia -918.100MHz
Netcode *00000001
Address *0001
Operating Mode *1
* Default parameters are for testing purposes only.
RESET
LED CB914
Technical Document <Tag Here>
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GSF Help Button Programming
GSF help buttons function in the 800MHz ʹ 900MHz frequency spectrum. These wireless transceivers,
communicate with the CB951 Access Point. Each help button MUST be programmed with the correct
parameters to match the CB951 Access Point(s). Help buttons use a hierarchy based menu structure.
You must enter the Programming Menu first, to select the desired submenu. Each submenu may have
one or more options available. These options are used to assign specific operational characteristics to
the help button. Review the submenus/options before you begin programming. The submenus/options
will vary by help button model.
Enter the Programming Menu
Press and hold the RESET button until the assurance LED flashes one time.
Press and hold the SET button, until the assurance LED flashes two times.
Press and hold the RESET button, until the assurance LED flashes three times.
The help button is now in the Programming Menu mode, proceed to the desired submenu. The
help button will automatically exit any programming menu if no buttons are pressed for 30-
seconds.
Menu-1: Address Programming
Assigns the help button to a corresponding alarm event programmed in the control unit. A help button
address is a four digit number from 0001 to 4095. Leading zeros are required.
After entering the Programming Menu;
Press the SET button one time for Menu-1, RESET once to save.
The assurance LED will flash one time to indicate Menu-1 was selected.
Use SET and RESET to program the 4-digit address as follows;
SET = digits 1-9, RESET = digit 0 and SAVE. Leading zeros are required
For example, program Alarm-0802 as follows:
x Press RESET once to represent the zero. (0)
x Press SET eight times, RESET once to save. (8)
x Press RESET once to represent the zero. (0)
x Press SET two times, RESET once to save. (2)
Note: When the RESET button is pressed to save the 4th digit, the assurance LED will flash to indicate the
address that was entered. The assurance LED will indicate digit zero by a long flash. (approximately 1-
sec.)
Programming
Menu
Address Learn Operation Clone Frequency
Menu-1 Menu-2 Menu-3 Menu-7 Menu-8
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Menu-2: Learn Mode
Allows the help button to capture the Netcode from another GSF device; (help button or access point).
All help buttons and access points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button two times for Menu-2, RESET once to save.
The LED will flash twice to indicate Menu-2 was selected.
The LED will then begin flashing. ¼ second on, 1 second off. This indicates that the help button is
requesting a Netcode. When the help button receives a Netcode, it will flash the assurance LED
rapidly for approximately 3 seconds and then it will exit Menu-2. If no Netcode is received
within 5 minutes, the help button will exit Menu-2.
Menu-3: Operating Mode
Assigns the help button operating characteristics; timeout duration, RESET signal and number of active
buttons. Although set at the help button, the Operating Mode can be reset and overridden by the
control unit. Operating Modes will vary by help button type, below are the default modes for this help
button.
After entering the Programming Menu;
Press the SET button three times for Menu-3, RESET once to save.
The assurance LED will flash three times to indicate Menu-3 was selected.
Press the SET button to select a Help button Operating Mode: <1, 2, 10>, RESET once to save.
The assurance LED will flash to indicate the selected Operating Mode.
x Mode 1 - 8-min timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The
LED will flash for 8 minutes, then extinguish with no reset sent. The external input is a valid
momentary trigger of channel-4. If the trigger is removed, no reset is sent. The RESET button
will sent a reset signal for all active channels.
x Mode 2 - 30-sec timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The
LED will flash for 30 seconds, then extinguish with no reset sent. The external input is a valid
momentary trigger of channel-4. If the trigger is removed, no reset is sent. The RESET button
will sent a reset signal for all active channels.
x Mode 10 ʹ Site Survey (4-Button GSF Help buttons ONLY)
WƌĞƐƐĂŶLJŽĨƚŚĞϰďƵƚƚŽŶƐƚŽĂĐƚŝǀĂƚĞƚŚĞƐŝƚĞƐƵƌǀĞLJ͘>͛ƐϮ͕ϯ͕4 turn on as a 3-second
ƚŝŵĞƌ͕ĐŽƵŶƚŝŶŐĚŽǁŶďĞĨŽƌĞƚŚĞƐƚĂƌƚŽĨƚŚĞƐƵƌǀĞLJ͘dŚĞ>͛ƐǁŝůůƚƵƌŶŽĨĨ͕ŽŶĞƉĞƌƐĞĐŽŶĚ͕
(2-3-ϰͿƚŽŝŶĚŝĐĂƚĞƚŚĞĐŽƵŶƚĚŽǁŶ͘tŚĞŶĂůůϯ>͛ƐĂƌĞŽĨĨ͕ƚŚĞƐƵƌǀĞLJǁŝůůďĞŐŝŶ͘
LED 1 will begin flashing to indicate that the help button is searching for the strongest AP
with the correct Netcode. When the strongest AP is found, the help button will send 10
pings to that AP and calculate the average RSSI. (Received Signal Strength Indication)
The following table describes the LED results.
>͛Ɛ Reading
1,2,3,4 On Excellent - RSSI is -70 dBm or better
2,3,4 On Good - RSSI is -80 to -71 dBm
3,4 On Fair - RSSI is -88 to-81 dBm
4 On Poor - RSSI is -89 dBm or worse
4 Flashing Not connected to an AP
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Menu-7: Clone Mode
Allows the help button to broadcast the Netcode to other GSF help buttons. All help buttons and access
points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button seven times for Menu-7, RESET once to save.
The assurance LED will flash seven times to indicate Menu-7 was selected.
The assurance LED will now flash a cadence of 4-pause, 4-ƉĂƵƐĞ͙ĞƚĐ͘dŚĞhelp button will stay
in Clone mode for 5-minutes or until the RESET button, is pressed.
Menu-8: Frequency Plan Mode
Assigns the designated frequency spectrum to the help button. All help buttons and access points must
have the same Frequency Plan to communicate.
After entering the Programming Menu;
Press the SET button eight times for Menu-8, RESET once to save.
The assurance LED will flash eight times to indicate Menu-8 was selected.
Press the SET button to select a Frequency Plan: <1, 2, 3 or 4>, RESET once to save.
The assurance LED will flash to indicate the selected Frequency Plan.
The four Frequency Plans are as follows;
x FP01 Europe -868.175MHz
x FP02 USA/Australia -918.000MHz
x FP03 USA/Australia -918.100MHz
x FP04 USA/Australia/Singapore -920.000MHz
Installation
The CB914 help button ships with Velcro strips and double-sided tape. To mount the help button,
thoroughly clean the mounting surface with alcohol, removing all dirt from the mounting surface. Using
the desired mounting adhesive, place one piece on the back of the help button. Remove the protective
backing from the adhesive press the help button firmly into position ʹ typically located near a register or
telephone at a checkout counter or service desk.
1. Identify all programming characteristics before you begin programming or installation.
x Frequency Plan
x Netcode
x Help button Addresses
x Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Set the corresponding Frequency Plan on each of the help buttons.
4. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the
same Netcode is being assigned to all devices. You may also clone the Netcode from a known
working help button to all other help buttons. . The Netcode cannot be cloned from a help button to
an access point.
5. Program the Alarm Address and Mode of each help button.
6. Install the help button in accordance with store policy, Indyme work order and/or Americans with
Disabilities Act guidelines where applicable.
The CB914 Help button uses one 2/3A 3-volt lithium battery. Always use the same type of battery for
optimum performance. DO NOT use rechargeable batteries in the help button. To replace the batteries,
remove the 2-philips screws from the back cover. Remove the old battery from the battery holder.
Install the new 2/3A 3-volt lithium battery and replace the cover. The help button does not lose the
programmed characteristics when the batteries are removed.
Technical Document <Tag Here>
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141 Page 5 of 5
FCC Notice of Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance ǯ
authority to operate the equipment.
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice of Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void the userǯ
authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Les changements ou modifications non approuvés expressément par la partie responsable de la conformité
pourrait annuler l'autorité de l'utilisateur à faire fonctionner l'équipement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 1 of 7
Technical Document 430696-00
Rev. J
CB975 Wireless Help Button
Programming and Installation Instructions
Introduction
The CB975 is a member of the Global Solutions Family. Indyme GSF products operate in the
800MHz ʹ 900MHz frequency spectrum. The CB975 is a 1-button, GSF Help button
designed for use at Customer Service locations. GSF Help buttones are designed to
communicate with a GSF Access Point. GSF products are not compatible with legacy
devices
Programming Parameters
GSF products MUST be properly programmed to establish communication. Programming
parameters MUST match your configuration. The default settings are for testing purposes only
and should not be used. Failure to properly program your help button and access point will
prevent your devices from working.
GSF Help buttons have four primary programming parameters; Frequency Plan, Netcode, Address and
Operating Mode. These MUST be programmed in the correct order to establish communication and
ensure proper operation. Identify the parameters for your configuration before you begin programming.
Using the programming instructions below set the following parameters in order.
Frequency Plan ʹ defines the frequency for your GSF devices.
Netcode ʹ unique identification code for the installation environment.
Address ʹ alarm number associated with a control unit alarm event.
Operating Mode ʹ defines how the help button will respond when activated.
Programming a help button requires a series of button presses. The specific buttons vary by device type.
On the CB975, SET is ƚŚĞ͞WZ^^,Z͟ďƵƚƚŽŶand RESET is a small circle to the right of the Indyme
name at the bottom of the help button. The assurance LED is red and is located next to the SET button.
This LED will flash during programming to indicate your progress.
Frequency Plan *FP03 USA/Australia -918.100MHz
Netcode *00000001
Address *0001
Operating Mode *1
* Default parameters are for testing purposes only.
CB975
LED
RESET
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 2 of 7
Technical Document 430696-00
Rev. J
GSF Help button Programming
GSF Help buttons function in the 800MHz ʹ 900MHz frequency spectrum. These wireless transceivers,
communicate with the CB951 Access Point. Each help button MUST be programmed with the correct
parameters to match the CB951 Access Point(s). Help buttons use a hierarchy based menu structure.
You must enter the Programming Menu first, to select the desired submenu. Each submenu may have
one or more options available. These options are used to assign specific operational characteristics to
the help button. Review the submenus/options before you begin programming. The submenus/options
will vary by help button model.
Enter the Programming Menu
Press and hold the RESET button until the assurance LED flashes one time.
Press and hold the SET button, until the assurance LED flashes two times.
Press and hold the RESET button, until the assurance LED flashes three times.
The help button is now in the Programming Menu mode, proceed to the desired submenu. (***)
Menu-1: Address Programming
Assigns the help button to a corresponding alarm event programmed in the control unit. A help button
address is a four digit number from 0001 to 4095. Leading zeros are required.
After entering the Programming Menu;
Press the SET button one time for Menu-1, RESET once to save.
The assurance LED will flash one time to indicate Menu-1 was selected.
Use SET and RESET to program the 4-digit address as follows;
SET = digits 1-9, RESET = digit 0 and SAVE. Leading zeros are required
For example, program Alarm-0802 as follows:
Press RESET once to represent the zero. (0)
Press SET eight times, RESET once to save. (8)
Press RESET once to represent the zero. (0)
Press SET two times, RESET once to save. (2)
Note: When the RESET button is pressed to save the 4th digit, the assurance LED will flash to indicate the
address that was entered. The assurance LED will indicate digit zero by a long flash. (approximately 1-
sec.)
Programming
Menu
Address Learn Operation Clone Frequency
Menu-1 Menu-2 Menu-3 Menu-7 Menu-8
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 3 of 7
Technical Document 430696-00
Rev. J
Menu-2: Learn Mode
Allows the help button to capture the Netcode from another GSF device; (help button or access point).
All help buttons and access points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button two times for Menu-2, RESET once to save.
The LED will flash twice to indicate Menu-2 was selected.
The LED will then begin flashing. ¼ second on, 1 second off. This indicates that the help button is
requesting a Netcode. When the help button receives a Netcode, it will flash the assurance LED
rapidly for approximately 3 seconds and then it will exit Menu-2. If no Netcode is received
within 5 minutes, the help button will exit Menu-2.
Menu-3: Operating Mode
Assigns the help button operating characteristics; timeout duration, RESET signal and number of active
buttons. Although set at the help button, the Operating Mode can be reset and overridden by the
control unit. Operating Modes will vary by help button type, below are the default modes for this help
button.
After entering the Programming Menu;
Press the SET button three times for Menu-3, RESET once to save.
The assurance LED will flash three times to indicate Menu-3 was selected.
Press the SET button to select a Help button Operating Mode: <1, 2>, RESET once to save.
The assurance LED will flash to indicate the selected Operating Mode.
Mode 1 ʹ Standard 8-min timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The
LED will flash for 8 minutes, then extinguish with no reset sent. The RESET button will sent a
reset signal for all active channels.
Mode 2 ʹ Standard 30-sec timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The
LED will flash for 30 seconds, then extinguish with no reset sent. The RESET button will sent
a reset signal for all active channels.
Menu-7: Clone Mode
Allows the help button to broadcast the Netcode to other GSF help buttons. All help buttons and access
points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button seven times for Menu-7, RESET once to save.
The assurance LED will flash seven times to indicate Menu-7 was selected.
The assurance LED will now flash a cadence of 4-pause, 4-pause͙ etc. The help button will stay
in Clone mode for 5-minutes or until the RESET button, is pressed.
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 4 of 7
Technical Document 430696-00
Rev. J
Menu-8: Frequency Plan Mode
Assigns the designated frequency spectrum to the help button. All help buttons and access points must
have the same Frequency Plan to communicate.
After entering the Programming Menu;
Press the SET button eight times for Menu-8, RESET once to save.
The assurance LED will flash eight times to indicate Menu-8 was selected.
Press the SET button to select a Frequency Plan: <1, 2, 3 or 4>, RESET once to save.
The assurance LED will flash to indicate the selected Frequency Plan.
The four Frequency Plans are as follows;
(1) FP01 Europe -868.175MHz
(2) FP02 USA/Australia -918.000MHz
(3) FP03 USA/Australia -918.100MHz
(4) FP04 USA/Australia/Singapore -920.000MHz
Installation
1. Identify all programming characteristics before you begin programming or installation.
Frequency Plan
Netcode
Help button Addresses
Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Set the corresponding Frequency Plan on each of the help buttons.
4. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the
same Netcode is being assigned to all devices. You may also clone the Netcode from a known
working help button to all other help buttons. The Netcode cannot be cloned from a help button to
an access point.
5. Program the Alarm Address and Mode of each help button.
6. Install the help button in accordance with store policy, Indyme work order and/or Americans with
Disabilities Act guidelines where applicable.
The CB975 Help button uses one 2/3A 3-volt lithium battery. Always use the same type of battery for
optimum performance. DO NOT use rechargeable batteries in the help button. To replace the batteries,
remove the 2-phillips screws from the back cover. Remove the old battery from the battery holder.
Install the new 2/3A 3-volt lithium battery and replace the cover. (**) The help button does not lose the
programmed characteristics when the batteries are removed.
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 5 of 7
Technical Document 430696-00
Rev. J
Standard Help button Installation
1. &ŽƌĐŽŵƉůŝĂŶƚůŽĐĂƚŝŽŶƐ͕ŵĞĂƐƵƌĞƵƉϰϴ͟ĨƌŽŵƚŚĞĨŝŶŝƐŚĞĚĨůŽŽƌ͘DĂƌŬƚŚŝƐŚĞŝŐŚƚ͕ĂŶĚƵƐĞ
it for the center of the bottom bracket. (See the Bracket Mounting Diagram below.)
2. Determine mounting style and install the bottom mounting bracket as detailed below.
a. For drywall mounting: Each bracket has three holes. Use the two holes nearest to one
another and secure the bottom bracket to the drywall, using the white plastic drywall
anchors and screws (p/n: 180059-00 & 180060-00) provided.
b. For sheet metal (shelving) or wood mounting: Each bracket has three holes, use the two
holes furthest from one another. Mark the bottom bracket hole locations on the wall. Use
the provided self-tapping TEK screws (p/n: 180200-20) to secure the bracket to the
ŵŽƵŶƚŝŶŐƐƵƌĨĂĐĞ͘/ĨŶĞĐĞƐƐĂƌLJ͕ĚƌŝůůƚǁŽƉŝůŽƚŚŽůĞƐƵƐŝŶŐĂϱͬϯϮ͟ďŝƚ͕ƚŚĞŶŝŶƐƚĂůůƚŚĞƐĞůĨ-
tapping TEK screws.
c. For masonry mounting: Mark the bottom bracket holes, using the two holes furthest from
ŽŶĞĂŶŽƚŚĞƌ͘hƐĞĂЬ͟ŵĂƐŽŶƌLJďŝƚĂŶĚĚƌŝůůĂŚŽůĞĚĞĞƉĞŶŽƵŐŚ;ĂƉƉƌŽdžŝŵĂƚĞůLJϭΗͿĨŽƌƚŚĞ
green plastic masonry anchors (p/n: 180064-00). Install the masonry anchors, and secure
the bracket with provided anchor-screws.
3. Install the top mounting bracket using the same hardware and technique as used for the bottom
ďƌĂĐŬĞƚ͘DĞĂƐƵƌĞƵƉϮϰ͟ĨƌŽŵƚŚĞŵŝĚĚůĞŽĨƚŚĞŝŶƐƚĂůůĞĚďŽƚƚŽŵďƌĂĐŬĞƚĂŶĚƉŽƐŝƚŝŽŶƚŚĞ
middle of the top bracket here. A level should be used to ensure that the installed callbox will be
plumb.
4. ^ƚĂƌƚŽŶĞƐůŽƚƚĞĚϱͬϴ͟ŚĞdž-washer head screw (p/n: 180066-00) into the side of each bracket.
5. Install the signs (if not already installed) into the sign extrusion. Install the top and bottom caps.
6. Install the help button by sliding it over the brackets. Position the bottom of the callbox flush
with the lower edge of the bottom bracket. Verify the red antenna wire (from the PCA inside the
help button) is routed up the back, inside of the sign blade.
7. &ŝƌŵůLJƚŝŐŚƚĞŶƚŚĞƐůŽƚƚĞĚϱͬϴ͟ŚĞdž-washer head screw with a nut-driver. The screws do not have
to be extremely tight to hold the callbox.
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 6 of 7
Technical Document 430696-00
Rev. J
hex-washer head screw
(p/n: 180066-00)
finished
floor height
48"
24"
bottom
bracket
top
bracket
drywall anchor & screw
(p/n 180059-00 & 180060-00)
TOP
TEK screw
(p/n 180200-20)
drywall anchor & screw
(p/n 180064-00)
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 7 of 7
Technical Document 430696-00
Rev. J
FCC Notice of Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance ĐŽƵůĚǀŽŝĚƚŚĞƵƐĞƌ͛Ɛ
authority to operate the equipment.
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice of Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user͛Ɛ
authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
Les changements ou modifications non approuvés expressément par la partie responsable de la conformité pourrait
annuler l'autorité de l'utilisateur à faire fonctionner l'équipement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Technical Document 430694-00
Rev. J
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 1 of 6
CB940 Wireless Help Button
Programming and Installation Instructions
Introduction
The CB940 is a member of the Global Solutions Family. Indyme GSF products
operate in the 800MHz ʹ 900MHz frequency spectrum. The CB940 is a 1-button,
GSF, Director Help Button designed for use at customer service or cash register
locations. GSF Help Buttons communicate with an Indyme GSF Access Point.
GSF products are not compatible with legacy devices
Hardware
x (1) pad, double sided adhesive
x (2) strips, double sided adhesive
x (1) strip, Velcro
Programming Parameters
GSF products MUST be properly programmed to establish communication.
Programming parameters MUST match your configuration. The default settings are
for testing purposes only and should not be used. Failure to properly program your
help button and access point will prevent your devices from working.
GSF help buttons have four primary programming parameters; Frequency Plan, Netcode, Address and
Operating Mode. These MUST be programmed in the correct order to establish communication and ensure
proper operation. Identify the parameters for your configuration before you begin programming.
Using the programming instructions below set the following parameters in order.
x Frequency Plan ʹ defines the frequency for your GSF devices.
x Netcode ʹ unique identification code for the installation environment.
x Address ʹ alarm number associated with a control unit alarm event.
x Operating Mode ʹ defines how the help button will respond when activated.
Programming a help button requires a series of button presses. The specific buttons vary by help button
ƚLJƉĞ͘KŶƚŚĞϵϰϬ͕^dŝƐƚŚĞ͞WZ^^,Z͟ďƵƚƚŽŶĂŶĚZ^dŝƐĂƐŵĂůůĐŝƌĐůĞĂďŽǀĞƚŚĞ͞/ŶĚLJŵĞ͟ŶĂŵĞĂƚ
the bottom of the help button. The assurance LED is red and is located next to the SET button. This LED will
flash during programming to indicate your progress.
Frequency Plan *FP03 USA/Australia -918.100MHz
Netcode *00000001
Address *0001
Operating Mode *1
* Default parameters are for testing purposes only.
LED
CB940
RESET
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GSF Help button Programming
GSF Help buttons function in the 800MHz ʹ 900MHz frequency spectrum. These wireless transceivers,
communicate with the CB951 Access Point. Each help button MUST be programmed with the correct
parameters to match the CB951 Access Point(s). Help buttons use a hierarchy based menu structure.
You must enter the Programming Menu first, to select the desired submenu. Each submenu may have
one or more options available. These options are used to assign specific operational characteristics to
the help button. Review the submenus/options before you begin programming. The submenus/options
will vary by help button model.
Enter the Programming Menu
Press and hold the RESET button until the assurance LED flashes one time.
Press and hold the SET button, until the assurance LED flashes two times.
Press and hold the RESET button, until the assurance LED flashes three times.
The help button is now in the Programming Menu mode, proceed to the desired submenu.
Menu-1: Address Programming
Assigns the help button to a corresponding alarm event programmed in the control unit. A help button
address is a four digit number from 0001 to 4095. Leading zeros are required.
After entering the Programming Menu;
Press the SET button one time for Menu-1, RESET once to save.
The assurance LED will flash one time to indicate Menu-1 was selected.
Use SET and RESET to program the 4-digit address as follows;
SET = digits 1-9, RESET = digit 0 and SAVE. Leading zeros are required
For example, programAlarm-0802 as follows:
Press RESET once to represent the zero. (0)
Press SET eight times, RESET once to save. (8)
Press RESET once to represent the zero. (0)
Press SET two times, RESET once to save. (2)
Note: When the RESET button is pressed to save the 4th digit, the assurance LED will flash to indicate the
address that was entered. The assurance LED will indicate digit zero by a long flash. (approximately 1-
sec.)
Programming
Menu
Address Learn Operation Clone Frequency
Menu-1 Menu-2 Menu-3 Menu-7 Menu-8
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Menu-2: Learn Mode
Allows the help button to capture the Netcode from another GSF device; (help button or access point).
All help buttons and access points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button two times for Menu-2, RESET once to save.
The LED will flash twice to indicate Menu-2 was selected.
The LED will then begin flashing. ¼ second on, 1 second off. This indicates that the help button is
requesting a Netcode. When the help button receives a Netcode, it will flash the assurance LED
rapidly for approximately 3 seconds and then it will exit Menu-2. If no Netcode is received
within 5 minutes, the help button will exit Menu-2.
Menu-3: Operating Mode
Assigns the help button operating characteristics; timeout duration, RESET signal and number of active
buttons. Although set at the help button, the Operating Mode can be reset and overridden by the
control unit. Operating Modes will vary by help button type, below are the default modes for this help
button.
After entering the Programming Menu;
Press the SET button three times for Menu-3, RESET once to save.
The assurance LED will flash three times to indicate Menu-3 was selected.
Press the SET button to select a Help button KƉĞƌĂƚŝŶŐDŽĚĞ͗фϭ͕Ϯ͕͙х͕RESET once to save.
The assurance LED will flash to indicate the selected Operating Mode.
x Mode 1 - Standard 5-min timeout, No Reset
Press the SET button to trigger the alarm state; the LED will flash for 5 minutes, then extinguish
with no reset sent. The RESET button will send a reset signal for the active channel.
x Mode 2 - Standard 30-sec timeout, No Reset
Same as above, with 30-second timeout.
Menu-7: Clone Mode
Allows the help button to broadcast the Netcode to other GSF help buttons. All help buttons and access
points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button seven times for Menu-7, RESET once to save.
The assurance LED will flash seven times to indicate Menu-7 was selected.
The assurance LED will now flash a cadence of 4-pause, 4-ƉĂƵƐĞ͙ĞƚĐ͘dŚĞhelp button will stay
in Clone mode for 5-minutes or until the RESET button, is pressed.
Menu-8: Frequency Plan Mode
Assigns the designated frequency spectrum to the help button. All help buttons and access points must
have the same Frequency Plan to communicate.
After entering the Programming Menu;
Press the SET button eight times for Menu-8, RESET once to save.
The assurance LED will flash eight times to indicate Menu-8 was selected.
Press the SET button to select a Frequency Plan: <1, 2, 3 or 4>, RESET once to save.
The assurance LED will flash to indicate the selected Frequency Plan.
The four Frequency Plans are as follows;
x FP01Europe -868.175MHz
x FP02 USA/Australia -918.000MHz
x FP03 USA/Australia -918.100MHz
x FP04 USA/Australia/Singapore -920.000MHz
Technical Document <Tag Here>
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Installation
1. Identify all programming characteristics before you begin programming or installation.
x Frequency Plan
x Netcode
x Help button Addresses
x Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Set the corresponding Frequency Plan on each of the help buttons.
4. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the
same Netcode is being assigned to all devices. You may also clone the Netcode from a known
working help button to all other help buttons. The Netcode cannot be cloned from a help button to
an access point.
5. Program the Alarm Address and Mode of each help button.
6. Install the help button in accordance with store policy, Indyme work order and/or Americans with
Disabilities Act guidelines where applicable.
The CB940 help button uses one 2/3A-size 3-volt lithium battery. Always use the same type of battery
for optimum performance. DO NOT use rechargeable batteries in the help button. To replace the
battery, remove the help button from its mounting location. Turn the help button over to the back of
the help button. Remove the old battery from the battery holder. Install the new lithium battery. The
help button does not lose the programmed characteristics when the batteries are removed.
Location Considerations
Help buttons are typically located at cash registers, service counters or other areas in which customers
require assistance. Stores and installers should be aware of the Americans with Disabilities Act (ADA)
requirements for accessibility.
Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest
receiver. Tall shelving, merchandise and metal signs can block or reduce the help button signal.
Help Button Assembly
The help button can be disassembled using a straightened paperclip. Find the slot on the outside of the
unit, insert the paperclip and while gently applying pressure, pull the front cover away from the wall
until the cover pops off. The mounting plate will remain in place.
Cover Mounting
Plate
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Install the Help button
1. Verify help button placement with the Store Manager and according to provided instructions.
Determine the best mounting method before installing the help button, verify address programming.
x Wall Mount
x Counter Top Mount
2. The CB940 mounting plate MUST be used for all installations.
Wall Mounting
1. Identify the desired mounting height for the SET ďƵƚƚŽŶ͕ƚLJƉŝĐĂůůLJϰϴ͟ʹ ϱϰ͟ŽĨĨƚŚĞĨůŽŽƌ͘
2. Align the mounting plate at that height and selected orientation.
3. If mounting to glass or a smooth non-porous surface, use the double-sided adhesive ONLY. If mounting
to a solid surface or drywall, mark and drill through the two mounting holes.
4. Insert mounting hardware in the two holes and secure the mounting bracket.
a. wall anchors and screws if drywall or masonry
b. screws only for wood.
5. Position the cover over the assembly and gently press it down until it snaps into place.
6. From the final mounting location, press the SET button on the help button and verify the
appropriate message is broadcast over the desired output device
After the mounting plate has been
installed, the cover can be installed.
Place the cover over the mounting
plate aligning the hooks to the left,
then slide the cover to the right while
applying pressure until the cover
snaps into place.
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FCC Notice of Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance ǯ
authority to operate the equipment.
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice of Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void the userǯ
authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Les changements ou modifications non approuvés expressément par la partie responsable de la conformité
pourrait annuler l'autorité de l'utilisateur à faire fonctionner l'équipement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Technical Document 430695-01
Rev. F
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141 Page 1 of 6
CB942A Wireless Help Button
Programming and Installation Instructions
Introduction
The CB942A is a member of the Global Solutions Family. Indyme GSF
products operate in the 800MHz ʹ 900MHz frequency spectrum. The
CB942A is a 1-button, GSF help button designed for use at customer
service or sales floor locations. GSF Help Buttons are designed to
communicate with a GSF Access Point. GSF products are not compatible
with legacy devices.
Hardware
x (1) strip, double sided adhesive
x (1) package alcohol swap
Programming Parameters
GSF products MUST be properly programmed to establish communication. Programming parameters MUST
match your configuration. The default settings are for testing purposes only and should not be used. Failure
to properly program your help button and access point will prevent your devices from working.
GSF Help buttons have four primary programming parameters; Frequency Plan, Netcode, Address and
Operating Mode. These MUST be programmed in the correct order to establish communication and ensure
proper operation. Identify the parameters for your configuration before you begin programming.
Using the programming instructions below set the following parameters in order.
x Frequency Plan ʹ defines the frequency for your GSF devices.
x Netcode ʹ unique identification code for the installation environment.
x Address ʹ alarm number associated with a control unit alarm event.
x Operating Mode ʹ defines how the help button will respond when activated.
Programming a help button requires a series of button presses. The specific buttons vary by device type.
On the CB942A, ^dŝƐƚŚĞ͞ůĂƌŐĞďƵƚƚŽŶŝŶƚŚĞŵŝĚĚůĞ͟and RESET is the ͞small circle to the right͘͟ The
assurance LED is red and is located Above to the SET button. This LED will flash during programming to
indicate your progress.
Frequency Plan *FP03 USA/Australia -918.100MHz
Netcode *00000001
Address *0001
Operating Mode *1
* Default parameters are for testing purposes only.
CB942A
RESET
LED
Technical Document <Tag Here>
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GSF Help button Programming
GSF Help buttons function in the 800MHz ʹ 900MHz frequency spectrum. These wireless transceivers,
communicate with the CB951 Access Point. Each help button MUST be programmed with the correct
parameters to match the CB951 Access Point(s). Help buttons use a hierarchy based menu structure.
You must enter the Programming Menu first, to select the desired submenu. Each submenu may have
one or more options available. These options are used to assign specific operational characteristics to
the help button. Review the submenus/options before you begin programming. The submenus/options
will vary by help button model.
Enter the Programming Menu
Press and hold the RESET button until the assurance LED flashes one time.
Press and hold the SET button, until the assurance LED flashes two times.
Press and hold the RESET button, until the assurance LED flashes three times.
The help button is now in the Programming Menu mode, proceed to the desired submenu.
Menu-1: Address Programming
Assigns the help button to a corresponding alarm event programmed in the control unit. A help button
address is a four digit number from 0001 to 4095. Leading zeros are required.
After entering the Programming Menu;
Press the SET button one time for Menu-1, RESET once to save.
The assurance LED will flash one time to indicate Menu-1 was selected.
Use SET and RESET to program the 4-digit address as follows;
SET = digits 1-9, RESET = digit 0 and SAVE. Leading zeros are required
For example, programAlarm-0802 as follows:
Press RESET once to represent the zero. (0)
Press SET eight times, RESET once to save. (8)
Press RESET once to represent the zero. (0)
Press SET two times, RESET once to save. (2)
Note: When the RESET button is pressed to save the 4th digit, the assurance LED will flash to indicate the
address that was entered. The assurance LED will indicate digit zero by a long flash. (approximately 1-
sec.)
Programming
Menu
Address Learn Operation Clone Frequency
Menu-1 Menu-2 Menu-3 Menu-7 Menu-8
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Menu-2: Learn Mode
Allows the help button to capture the Netcode from another GSF device; (help button or access point).
All help buttons and access points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button two times for Menu-2, RESET once to save.
The LED will flash twice to indicate Menu-2 was selected.
The LED will then begin flashing. ¼ second on, 1 second off. This indicates that the help button is
requesting a Netcode. When the help button receives a Netcode, it will flash the assurance LED
rapidly for approximately 3 seconds and then it will exit Menu-2. If no Netcode is received
within 5 minutes, the help button will exit Menu-2.
Menu-3: Operating Mode
Assigns the help button operating characteristics; timeout duration, RESET signal and number of active
buttons. Although set at the help button, the Operating Mode can be reset and overridden by the
control unit. Operating Modes will vary by help button type, below are the default modes for this help
button.
After entering the Programming Menu;
Press the SET button three times for Menu-3, RESET once to save.
The assurance LED will flash three times to indicate Menu-3 was selected.
Press the SET button to select a Help button KƉĞƌĂƚŝŶŐDŽĚĞ͗фϭ͕Ϯ͕͙х͕RESET once to save.
The assurance LED will flash to indicate the selected Operating Mode.
x Mode 1 - Standard 5-min timeout, No Reset
Press the SET button to trigger the alarm state; the LED will flash for 5 minutes, then extinguish
with no reset sent. The RESET button will send a reset signal for the active channel.
x Mode 2 - Standard 30-sec timeout, No Reset
Same as above, with 30-second timeout.
Menu-7: Clone Mode
Allows the help button to broadcast the Netcode to other GSF help buttons. All help buttons and access
points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button seven times for Menu-7, RESET once to save.
The assurance LED will flash seven times to indicate Menu-7 was selected.
The assurance LED will now flash a cadence of 4-pause, 4-ƉĂƵƐĞ͙ĞƚĐ͘dŚĞhelp button will stay
in Clone mode for 5-minutes or until the RESET button, is pressed.
Menu-8: Frequency Plan Mode
Assigns the designated frequency spectrum to the help button. All help buttons and access points must
have the same Frequency Plan to communicate.
After entering the Programming Menu;
Press the SET button eight times for Menu-8, RESET once to save.
The assurance LED will flash eight times to indicate Menu-8 was selected.
Press the SET button to select a Frequency Plan: <1, 2, 3 or 4>, RESET once to save.
The assurance LED will flash to indicate the selected Frequency Plan.
The four Frequency Plans are as follows;
x FP01Europe -868.175MHz
x FP02 USA/Australia -918.000MHz
x FP03 USA/Australia -918.100MHz
x FP04 USA/Australia/Singapore -920.000MHz
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Installation
1. Identify all programming characteristics before you begin programming or installation.
x Frequency Plan
x Netcode
x Help button Addresses
x Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Set the corresponding Frequency Plan on each of the help buttons.
4. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the
same Netcode is being assigned to all devices. You may also clone the Netcode from a known
working help button to all other help buttons. The Netcode cannot be cloned from a help button to
an access point.
5. Program the Alarm Address and Mode of each help button.
6. Install the help button in accordance with store policy, Indyme work order and/or Americans with
Disabilities Act guidelines where applicable.
The CB942A help button uses one 2/3A-size 3-volt lithium battery. Always use the same type of battery
for optimum performance. DO NOT use rechargeable batteries in the help button. To replace the
battery, remove the help button from its mounting location. Turn the help button over to the back of
the help button. Remove the old battery from the battery holder. Install the new lithium battery. The
help button does not lose the programmed characteristics when the batteries are removed.
Location Considerations
Help buttons are typically located at cash registers, service counters or other areas in which customers
require assistance. Stores and installers should be aware of the Americans with Disabilities Act (ADA)
requirements for accessibility.
Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest
receiver. Tall shelving, merchandise and metal signs can block or reduce the help button signal.
Help Button Assembly
The help button can be disassembled using a straightened paperclip. Find the slot on the outside of the
unit, insert the paperclip and while gently applying pressure, pull the front cover away from the wall
until the cover pops off. The mounting plate will remain in place.
Install the Help button
1. Verify help button placement with the Store Manager and according to provided instructions.
Determine the best mounting method before installing the help button, verify address programming.
x Wall Mount
x Counter Top Mount
2. The CB942A mounting plate MUST be used for all installations.
Cover Mounting
Plate
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Wall Mounting
1. Identify the desired mounting height for the SET ďƵƚƚŽŶ͕ƚLJƉŝĐĂůůLJϰϴ͟ʹ ϱϰ͟ŽĨĨƚŚĞĨůŽŽƌ͘
2. Align the mounting plate at that height and selected orientation.
3. If mounting to glass or a smooth non-porous surface, use the double-sided adhesive ONLY. If mounting
to a solid surface or drywall, mark and drill through the two mounting holes.
4. Insert mounting hardware in the two holes and secure the mounting bracket.
a. wall anchors and screws if drywall or masonry
b. screws only for wood.
5. Position the cover over the assembly and gently press it down until it snaps into place.
6. From the final mounting location, press the SET button on the help button and verify the
appropriate message is broadcast over the desired output device
After the mounting plate has been
installed, the cover can be installed.
Place the cover over the mounting
plate aligning the hooks to the left,
then slide the cover to the right while
applying pressure until the cover
snaps into place.
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FCC Notice of Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance ǯ
authority to operate the equipment.
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice of Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void the userǯ
authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Les changements ou modifications non approuvés expressément par la partie responsable de la conformité
pourrait annuler l'autorité de l'utilisateur à faire fonctionner l'équipement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Technical Document 430707-00
Rev. G
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 1 of 7
CB960 Programming and Installation Instructions
Overview
The CB960 is a member of the Global Solutions Family. Indyme GSF products operate in
the 800MHz ʹ 900MHz frequency spectrum. The CB960 is a 1-button, GSF Call Box
designed for use at Customer Service locations. GSF Call Boxes are designed to
communicate with a GSF Access Point. GSF products are not compatible with legacy
devices
Programming Parameters
GSF products MUST be properly programmed to establish communication. Programming
parameters MUST match your configuration. The default settings are for testing purposes
only and should not be used. Failure to properly program your call box and access point will
prevent your devices from working.
GSF Call Boxes have four primary programming parameters; Frequency Plan, Netcode, Address and
Operating Mode. These MUST be programmed in the correct order to establish communication and
ensure proper operation. Identify the parameters for your configuration before you begin
programming.
Using the programming instructions below set the following parameters in order.
x Frequency Plan ʹ defines the frequency for your GSF devices.
x Netcode ʹ unique identification code for the installation environment.
x Address ʹ alarm number associated with a control unit alarm event.
x Operating Mode ʹ defines how the call box will respond when activated.
Programming a call box requires a series of button presses. The specific buttons vary by call box
type. On the CB960, SET is the large black button and RESET is a small circle near the bottom of
the call box. The assurance LED is red and is located below the SET button. This LED will flash
during programming to indicate your progress.
Frequency Plan *FP03 USA/Australia -918.100MHz
Netcode *00000001
Address *0001
Operating Mode *1
* Default parameters are for testing purposes only.
Reset
LED
CB960
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GSF Call Box Programming
GSF Call Boxes function in the 800MHz ʹ 900MHz frequency spectrum. These wireless transceivers,
communicate with the CB951 Access Point. Each call box MUST be programmed with the correct
parameters to match the CB951 Access Point(s). Call Boxes use a hierarchy based menu structure. You
must enter the Programming Menu first, to select the desired submenu. Each submenu may have one or
more options available. These options are used to assign specific operational characteristics to the call
box. Review the submenus/options before you begin programming. The submenus/options will vary by
call box model.
Enter the Programming Menu
Press and hold the RESET button until the assurance LED flashes one time.
Press and hold the SET button, until the assurance LED flashes two times.
Press and hold the RESET button, until the assurance LED flashes three times.
The call box is now in the Programming Menu mode, proceed to the desired submenu.
The call box will automatically exit any programming menu if no buttons are pressed for 30-seconds.
Menu-1: Call Box Address Programming
Assigns the call box to a corresponding alarm event programmed in the control unit. A call box address is
a four digit number from 0001 to 0999. Leading zeros are required.
After entering the Programming Menu;
Press the SET button one time for Menu-1, RESET once to save.
The assurance LED will flash one time to indicate Menu-1 was selected.
Use SET and RESET to program the 4-digit address as follows;
SET = digits 1-9, RESET = digit 0 and SAVE. Leading zeros are required
For example, program Alarm-0802 as follows:
Press RESET once to represent the zero. (0)
Press SET eight times, RESET once to save. (8)
Press RESET once to represent the zero. (0)
Press SET two times, RESET once to save. (2)
Note: When the RESET button is pressed to save the 4th digit, the assurance LED will flash to indicate the
address that was entered. The assurance LED will indicate digit zero by a long flash. (Approximately 1-
sec.)
Programming
Menu
Address Learn Operation Clone Frequency
Menu-1 Menu-2 Menu-3 Menu-7 Menu-8
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Menu-2: Call Box Learn Mode
Allows the call box to capture the Netcode from another GSF device; (call box or access point). All call
boxes and access points must have the same Netcode to communicate.
After entering the Programming Menu;
Press the SET button two times for Menu-2, RESET once to save.
The LED will flash twice to indicate Menu-2 was selected.
The LED will then begin flashing. ¼ second on, 1 second off. This indicates that the call box is
requesting a Netcode. When the call box receives a Netcode, it will flash the assurance LED
rapidly for approximately 3 seconds and then it will exit Menu-2. If no Netcode is received
within 5 minutes, the call box will exit Menu-2.
Menu-3: Call Box Operating Mode
Assigns the call box operating characteristics; timeout duration, RESET signal and number of active
buttons. Although set at the call box, the Operating Mode can be reset and overridden by the control
unit. Operating Modes will vary by call box type, below are the default modes for this call box.
After entering the Programming Menu;
Press the SET button three times for Menu-3, RESET once to save.
The assurance LED will flash three times to indicate Menu-3 was selected.
Press the SET button to select a Call Box Operating Mode: <1, 2, >, RESET once to save.
The assurance LED will flash to indicate the selected Operating Mode.
Mode 1 - 1-Button Call Box 8-min timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The
LED will flash for 8 minutes, then extinguish with no reset sent. The RESET button will sent a
reset signal for all active channels.
Mode 2 - 1-Button Call Box 30-sec timeout, No Reset
Press any channel button to trigger the alarm state; the corresponding LED(s) will flash. The
LED will flash for 30 seconds, then extinguish with no reset sent. The RESET button will sent
a reset signal for all active channels.
Menu-7: Call Box Clone Mode
Allows the call box to broadcast the Netcode to other GSF call boxes. All call boxes and access points
must have the same Netcode to communicate.
NOTE: GSF Call Boxes will NOT go into Clone Mode if it is programmed to Netcode-00000001*
After entering the Programming Menu;
Press the SET button seven times for Menu-7, RESET once to save.
The assurance LED will flash seven times to indicate Menu-7 was selected.
The assurance LED will now flash a cadence of 4-pause, 4-ƉĂƵƐĞ͙ĞƚĐ͘
The call box will stay in Clone mode for 5-minutes or until the RESET button, is pressed.
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Menu-8: Frequency Plan Mode
Assigns the designated frequency spectrum to the call box. All call boxes and access points must have
the same Frequency Plan to communicate.
After entering the Programming Menu;
Press the SET button eight times for Menu-8, RESET once to save.
The assurance LED will flash eight times to indicate Menu-8 was selected.
Press the SET button to select a Frequency Plan: <1, 2, 3 or 4>, RESET once to save.
The assurance LED will flash to indicate the selected Frequency Plan.
The four Frequency Plans are as follows;
(1) FP01 Europe -868.175MHz
(2) FP02 USA/Australia -918.000MHz
(3) FP03 USA/Australia -918.100MHz
(4) FP04 USA/Australia/Singapore -920.000MHz
Call Box Assembly Instructions
1. The CB960 Call Box is shipped as two separate pieces; the CB960 Call Box module and the SPA1xx
Sign Blade. Sign Blades may be provided by the customer and shipped separately. See your work
order for details.
2. Locate the SPA1xx Sign Blades. Verify you have one sign blade for each CB960 Call Box.
3. Open the CB960 Call Box module by removing the rubber band.
4. Separate the two sides from the button module.
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5. Slide the call button module onto the cutout on the side of a sign blade. Insert the module until the
battery and sign blade meet.
6. Attach the sides of the call box; make sure the finger is pointing at the large black button on the left
and right sides.
7. Insert and tighten the four screws in the right side of the call box.
Installation and Troubleshooting Tips
1. Identify all programming characteristics before you begin programming or installation.
x Frequency Plan
x Netcode
x Call Box Addresses
x Call Box Modes
2. Program the required parameters into the CB951 Access Points first.
3. Set the corresponding Frequency Plan on each of the call boxes.
Use the first CB951 Access Point to clone the Netcode to all of the call boxes. This will ensure the
same Netcode is being assigned to all devices. You may also clone the Netcode from a known
working call box to all other call boxes. The Netcode cannot be cloned from a call box to an access
point.
4. Program the Alarm Address and Mode of each call box.
5. Install the call box in accordance with store policy, Indyme work order and/or Americans with
Disabilities Act guidelines where applicable.
The CB960 Call Box uses one (1) 2/3A 3-volt lithium battery. Always use the same type of battery for
optimum performance. To replace the batteries, remove the 4-phillips screws from the side of the call
box module. Remove the old battery from the battery holder. Install the new 2/3A 3-volt lithium battery
and replace the cover. DO NOT use rechargeable batteries in the call box. The call box will not lose the
programmed characteristics when the batteries are removed.
Technical Document <Tag Here>
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Location Considerations
Call boxes are typically located at cash registers, service counters or other areas in which customers
require assistance. Stores and installers should be aware of the Americans with Disabilities Act (ADA)
requirements for accessibility.
Call boxes use a low powered transmitter, and operate best with a clear line of sight to the nearest receiver.
Tall shelving, merchandise and metal signs can block or reduce the call box signal.
Install the Call Box
1. Verify call box placement with the Store Manager and according to provided instructions. Determine
the best mounting method before installing the call box, verify address programming.
x Wall Mount
x Glass Display Case
x Store Shelving
2. The CB960 has 3-different mounting bracket options available. Choose the appropriate bracket for your
situation. Reference the CB63-x Mounting Instructions document for details. P/N:430714-00
3. From the final mounting location, press the SET button on the call box and verify the appropriate
message is broadcast over the desired output device.
Technical Document <Tag Here>
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FCC Notice of Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance ǯ
authority to operate the equipment.
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice of Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void the userǯ
authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Les changements ou modifications non approuvés expressément par la partie responsable de la conformité
pourrait annuler l'autorité de l'utilisateur à faire fonctionner l'équipement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.