Ingenico D5000CLWIBT Payment Terminal User Manual 900024281 R11 000 07 DESK SERIES NAR indd

INGENICO Payment Terminal 900024281 R11 000 07 DESK SERIES NAR indd

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28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Desk Series

User Guide

Desk Series

900024281 R11 000 07/0217

Contents

1_Introduction

2_Unpacking

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

3_3 Security of your terminal

(tampering attempt detection)

3_4 Desk series : Fixed Installation

3_5 Characteristics

3_5_1 Main Characteristics

3_5_2 Haupteigenschaften

4_Installation

4_1 Positioning the terminal

4_2 Aufstellung des Terminals

4_3 Connections

4_4 Installing the Terminal -

Cable xing

4_4_1 Kit Magic Box installation (optional)

4_5 Installing SAM

(Secure access module)

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4_6 Installing MicroSD Card (optional)

4_7 Installing SIM for GPRS (optional)

4_8 Installing SAM3 (optional)

4_9 Installing 2nd SIM for GPRS

(optional)

5_Installing a paper roll

6_Daily use

6_1 Keypad functions

6_2 Adjusting the contrast

(B&W display only)

6_3 Card insertion

6_3_1 Swiping a card

6_3_2 Inserting a chip card

6_3_3 Reading Contacless (Optional)

6_3_4 Headphone output (Optional)

7_Maintenance / Wartung

7_1 Paper roll

7_2 Cleaning of the terminal

7_3 Transport and storage

7_4 Troubleshooting

7_5 Troubleshooting

8_Markings

8_1 FCC/IC Compliance

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1_Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: It gives you

the necessary information about safety precautions, unpacking,

installation, and maintenance of your terminal.

WARRANTY / SECURITY

To benet from the guarantee-related product, and to

respect the security, we ask you to use only the power

supply delivered in box with the product, entrusting

maintenance operations only to an authorized person.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

GARANTIE / SICHERHEIT

Um bestmöglich von dem garantierten Produkt zu protieren

und die Sicherheitsbedingungen zu gewährleisten, bitten wir

Sie ausschließlich das der Verpackung beiliegende Netzteil

zu benutzen und ausschließlich befugte Personen mit der

Wartung zu beauftragen.

Bei Nichtbeachtung dieser Anweisung erlischt die

Haftbarkeit des Herstellers.

Dieses Symbol weist auf eine wichtige Warnung.

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2_Unpacking

Cable connection for the

telephone or Ethernet

network

Terminal

Wall mounted power

supply unit

According to the model, the following items are included in the

packaging box (including optional accessories):

The terminal equipped with its paper roll

The power supply with its cable connection (according to the

national needs).

The cable connection for the telephone or Ethernet network

This installation guide

Radio model (all)

Desktop power supply unit

required if terminal is  tted with

the following options:

Contactless model

CAUTION

The power supply unit provided with your equipment is

specially designed for it. Do not use any other power supply.

User guide

WARNHINWEIS

Bitte verwenden Sie ausschließlich das mitgelieferte

Netzteil, kein anderes Netzteil.

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3_Recommendations

To power on or power down the terminal connect or disconnect the

power supply from the electric outlet.

Power on/Power down – Emergency stop

The terminal is tted with a lithium battery cell which is not accessible

to the user. Only a qualied technician is authorized to open the unit

and change this component.

Lithium battery cell

The electrical outlet must meet the following criteria:

Electrical power supply network

Must be installed near the equipment and easily accessible;

Must meet standards and regulations in the country of use;

For type A plug, the protection of the installation must be set

to 20 A.

The phone network must comply with standards and regulations in the

country of use

Telephone network

Certain regulations restrict the use of radio equipment in chemical

plants, fuel depots and any site where blasting is carried out. You are

urged to comply with these regulations. The terminal shall be protected

by a specially tted and certied cover enabling use in proximity to a

fuel pump.

Explosion areas

According to the model your terminal could be a radio transmitter which

may interfere with health appliances, such as hearing aids, pacemaker,

hospital equipment, etc. Your doctor or the equipment manufacturer

will be able to provide you with appropriate advice.

Electronic health appliances

3_1 Safety / Sicherheit

ADVICE Keep the packaging. It must be re-used whenever

the terminal is shipped.

3_1_1 Safety

Except for Norway do not connect on an IT electrical network.

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Located under the terminal, it must be in place during normal operation

of the terminal.

Le réseau téléphonique doit être conforme aux normes et

réglementations en vigueur dans le pays d’utilisation.

Bottom side compartment trapdoor

3_1_2 Sicherheit

Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das

Netzkabel aus der Steckdose.

Power ein/Power aus – Nothalt

Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den

Benutzer unzugänglich ist. Nur ein qualizierter Techniker sollte die Box

zu öffnen, um die Komponente zu ersetzen.

Lithium-Batterie

Einen Telefonstecker gemäß den Normen und Vorschriften des

Benutzerlandes bereitstellen.

Telefonnetz

Einige Vorschriften beschränken den Einsatz von Funkgeräten

in Chemieanlagen, Kraftstofagern und anderen Standorten mit

Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten.

Das Terminal muss durch eine Abdeckung geschützt werden, die für

den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und

zertiziert ist.

Explosionsgefährdung

Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische

Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung,

usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie

entsprechend zu beraten.

Elektronik Gesundheit

Sie bendet sich unter dem Terminal und muss bei normalem

Terminalbetrieb angebracht sein.

Die untere Gehäuseabdeckung

Die Steckdose muss die folgenden Kriterien erfüllen:

Anschluss an das Stromnetz

In der Nähe des Geräts benden und leicht zugänglich

Erfüllt die Normen und Vorschriften im Einsatzland

Typ-A Stecker müssen mit 20A abgesichert sein.

Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz

anschließen.

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3_2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line.

Perform as follow in order to get a dial tone…

Place the handset in the hang up position and:

Press the red key (=cancel)

Or disconnect the power supply from the mains

Or disconnect the terminal telephone connector from the

telephone line socket, and place the telephone connector

into the telephone line socket.

You will get a dial tone within 6 seconds.

3_3 Security of your terminal (tampe-

ring attempt detection)

Your device fulls current applicable PCI PTS security requirements.

Upon receipt of your terminal you should check for signs of tampering

of the equipment. It is strongly advised that these checks are

performed regularly after receipt. You should check, for example: that

the keypad is rmly in place; that there is no evidence of unusual wires

that have been connected to any ports on your terminal or associated

equipment, the chip card reader, or any other part of your terminal.

Such checks would provide warning of any unauthorized modications

to your terminal, and other suspicious behavior of individuals that

have access to your terminal. Your terminal detects any “tampered

state”. In this state the terminal will repeatedly ash the message” Alert

Irruption!” and further use of the terminal will not be possible. If you

observe the “Alert Irruption!” message, you should contact the terminal

helpdesk immediately.

You are strongly advised to ensure that privileged access to your

terminal is only granted to staff that have been independently veried

as being trustworthy.

The terminal must never be put in or left at a location where it could be

stolen or replaced by another device.

Your device is also available with PCI PTS compliant pin-shield:

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CAUTION

Positioning of the terminal on check stand must be in such

a way to make cardholder PIN (Personal Identication

Number) spying infeasible. Installing device on an adjustable

stand must be in such a way that consumers can swivel the

terminal sideways and/or tilt it forwards/backwards to a

position that makes visual observation of the PIN-entry

process difcult. Positioning of in-store security cameras

such that the PIN-entry keypad is not visible. NEVER ask the

customer to divulge their PIN Code. Customers should be

advised to ensure that they are not being overlooked when

entering their PIN Code.

3_4 Desk series : Fixed Installation

If the device is to be used in a situation where it is not possible for the

cardholder to pick up and shield their PIN entry themselves, the

device may be used without PIN shield, but it must be installed in the

following manner:

a) The device must be angled at 45 or more, so that oversight of the PIN

entry from the rear of the device is not possible.

b) The device must either be tted in a swivel stand – so that the

customer can position the device in the best angle to prevent oversight

– or the device must be xed in the best possible position to prevent

oversight if such a generic position exists in the specic environment

to which the device is installed.

c) The device environment must be accompanied with conspicuous

notices and educational material which informs the customer to shield

their PIN during PIN entry.

d) The device must be deployed so that oversight from other

customers, either in different payment lanes, or in other areas of

the shopping environment, is prevented. This may be achieved

through the placement of the lanes and device , so that the customer

is automatically positioned between the device keypad and other

customers. Alternatively, it may be achieved by the environment in

which the device is installed, so that the checkout itself shields the PIN

entry process.

e) The terminal is exclusively made for indoor use If the above

conditions are not fullled, the device with PIN shield must be used.

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Power supply unit (wall mounted)

Weight approx 115 g

Size approx 77 x 25 x 89 mm (L x w x h)

Class Class II equipment

Input voltage AC 230V 50-60Hz

Output voltage DC 8V 2A

4A Desktop power supply unit

Weight approx 230 g (without mains cable)

Size approx 115 x 52 x 32 mm (L x w x h)

Class Class II equipment

Input voltage AC 100-240V 50-60Hz

Output voltage DC 8V 4A

The power supply unit is especially designed by the manufacturer for

its terminal with radio transceivers, do not use another one.

3A Desktop power supply unit

Weight approx 191 g (without mains cable)

Size approx 118 x 48 x 31 mm (L x w x h)

Class Class II equipment

Input voltage AC 100-240V 50-60Hz

Output voltage DC 8V 3A

The power supply unit is especially designed by the manufacturer for

its terminal with contactless function, do not use another one.

3_5 Characteristics / Haupteigenschaften

3_5_1 Main Characteristics

Weight (w/o paper roll) about 310 g to 340 g full option

Size 187 x 82 x 68 mm (l x w x h)

Terminal

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Accordance terminal / type of power supply

Label on terminal Type power supply (wall mounted)

Power block cable approx 1,8 m

Cable length

approx 3 m

Telephone cable

3_5_2 Haupteigenschaften

Gewicht 310 g bis 340 g bei allen Optionen

Größe 187 x 82 x 68 mm (L x B x H)

Terminal

Gewicht ungefähr 115 g (ohne Netzkabel)

Größe ungefähr 75 x 25 x 89 mm (L x B x H)

Netzteil (an der Wand angebracht)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 230V 50-60Hz

Ausgangsspannung DC 8V 2A

Label on terminal Type power supply

8V 2A Plug power supply (wall mounted) (Output 2A)

Recommended for terminals without any

Radio transceivers (ie : Ethernet/Modem).

8V 4A

Desktop power supply (Output 3A)

Recommended for terminals with Contactless

8V 3A

Desktop power supply (Output 4A)

Recommended for terminals with Radio

transceivers (2G, 3G, Wi, Bluetooth)

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Kabellänge

Netzteilkabel ungefähr 1,8 m

ungefähr 3 m

Telefonkabel

Gewicht ungefähr 230 g (ohne Netzkabel)

Größe ungefähr 115 x 52 x 32 mm (L x B x H)

4A Büronetzadapter

Klasse Ausrüstung Klasse II

Eingangsspannung AC 100-240V 50-60Hz

Ausgangsspannung DC 8V 4A

Der Netzteil wurde speziell vom Hersteller für seine Terminals

entworfen und muss mit diesen benutzt werden.

Der Netzteil wurde speziell vom Hersteller für seine Terminals

entworfen und muss mit diesen benutzt werden.

Gewicht ungefähr 191 g (ohne Netzkabel)

Größe ungefähr 118 x 48 x 31 mm (L x B x H)

3A Büronetzadapter

Klasse Ausrüstung Klasse II

Eingangsspannung AC 100-240V 50-60Hz

Ausgangsspannung DC 8V 3A

Label terminal Netzteiltyp

8V 2A

Plug Netzadapter (Befestigung an der Wand)

(OUTPUT 8V 2A) oder

Büronetzadapter (OUTPUT 8V 4A)

Dazugehöriges Terminal / Netzteiltyp

8V 4A Büronetzadapter (OUTPUT 8V 4A)

8V 3A Büronetzadapter (OUTPUT 8V 3A)

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4_Installation

4_1 Positioning the terminal

Install the terminal on a at surface, with an easy access to an electrical

outlet and telephone line. Place the terminal away from any heat source

and protected from dust, vibrations and electromagnetic radiations

(away from video terminals, PC, anti-shoplifting barriers, ...). The

terminal is exclusively made for indoor use.

Ambient temperature from 0°C to +40°C

Max relative humidity 85% at +40°C

Operating conditions

2000 m

Max altitude

Storage temperature -20°C, +55°C

Max relative humidity 85% at +55°C

Storage conditions

4_2 Aufstellung des Terminals

Stellen Sie das Terminal auf eine ache Oberäche mit einfachem

Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das

Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie

es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit

entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)

Umgebungstemperatur 0°C bis +40°C

Maximale Luftfeuchtigkeit 85% bei +40°C

Betriebsbedingungen

2000 m

Maximale Höhe

Lagertemperatur -20°C, +55°C

Maximale Luftfeuchtigkeit 85% bis +55°C

Lagerbedingungen

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4_3 Connections

All connections are on the rear of the terminal protected by a down

side trapdoor.

Phone : TNV-3.

Power Supply : Limited Power Source.

Other connections : Safety Extra-low Voltage.

According to IEC60950-1 and EN60950-1

*according to the model

Telephone

(Optional)*

Power Supply

µSD (Optional)*

SIM 1 & 2

(Optional)*

Serial Link

RS232

Ethernet Link

(Optional)*

10/100 BaseT

USB Host

USB Host/

Slave

2nd Serial

Link RS232

(Optional)*

SAM 1 & 2

SAM 3 (Optional)*

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4_4 Installing the Terminal - Cable

 x i n g

Opening down-side trapdoor

Unclip the trapdoor by pushing on the clip with your  nger as

shown on the  gure here below.

Then lift the trapdoor rearward to remove it, as shown by arrows

on the  gure

Closing down-side trapdoor

To close the trapdoor, start by

landing trapdoor on to bottom

casing as shown on the  gure ,

manage 5/6mm distance for clip

insertion then push and clip it.

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WARNING

Connecting is to be made when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei ausgeschaltetem Terminal

erfolgen.

Perform the following operations:

Plug telephone line , equipped if necessary with user

country speci c converter , to the telephone network (*).

Connect the other end to the terminal telephone connection .

If necessary, connect the telephone (Telephone is not required

for the terminal to operate)

Open down side

trapdoor then unclips

the cables hook

Optionally plug others cables (Ethernet, RS232, USB…)

Plug PSU power lead into the power socket .

Connecting cables

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(*): TNV-3 circuit: Telecommunication Network Voltage, as per safety

standard EN 60950-1.

4_4_1 Kit Magic Box installation (optional)

WARNING

Connecting is to be made when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei ausgeschaltetem Terminal

erfolgen.

For instance, possible

con guration for France

Plug the power

supply into the mains.

Clips the cables-hook part to secure cables path then close

down side trapdoor

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Perform operations as described in “connecting cables” chapter and

connect cables as follow:

Cables to plug:

Power lead

Telephone line

Ethernet cable

Serial link RS232 cable

Install through-holes in the lead-through guides (as indicated

on the gure).

If you need extra cables then cut undesired over-molded

section at

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It is strongly recommended to secure the “Magic cable” to

terminal’s work area in order to reduce stress on terminal

and connection.

ADVICE

Using the supplied cable tie to attach to a table leg (or similar)

Using the supplied cable tie and self-adhesive support

Using a counter-sunk screw (not supplied) to an appropriate

surface

The “Magic Cable” should be readily accessible for terminal

maintenance and helpdesk diagnosis purposes.

The connection Magic Box can also be attached using a

VELCRO™ or other system.

NOTE:

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4_5 Installing SAM (Secure access

module)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

Perform the following operations:

Open down side trapdoor

Insert the SAM Card into the slot marked (1) or (2). Take care

to ensure that the SAM Card is inserted in the correct manner.

The cut corner must be positioned as indicated on the  gure.

Cut corner

Close down side trapdoor

We suggest you to use a piece of adhesive previously

pasted on both sides of the SAM as shown here below for

easy removal

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

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Cut corner

Adhesive

CAUTION

Do not use any tools when installing or removing the SAM

Card.

4_6 Installing MicroSD Card (optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

WARNHINWEIS

Zum Einsetzen oder Entfernen der SAM Karte keinerlei

Werkzeug benutzen.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Perform the following operations:

Open down side trapdoor

Insert completely the MicroSD Card into the slot marked (MicroSD) as

indicated on the  gure. MicroSD Card must be back side positioned

as indicated on marking.

To remove the MicroSD Card push on it with touch panel pencil.

Close down side trapdoor

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4_7 Installing SIM for GPRS (optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

Open down side trapdoor

Insert the SIM GPRS into the slot marked (SIM1) as indicated on

the  gure. Take care to ensure that the SIM is inserted in the

correct manner. The cut corner must be positioned as indicated

on the  gure.

Close down side trapdoor.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Cut corner

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Open down side trapdoor

Insert the SAM Card into the slot marked (3) as indicated on

the  gure. Take care to ensure that the SIM is inserted in the

correct manner. The cut corner must be positioned as indicated

on the  gure.

Close down side trapdoor.

Cut corner

4_8 Installing SAM3 (optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

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4_9 Installing 2nd SIM for GPRS

(optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

Open down side trapdoor

nsert the SIM GPRS into the slot marked (SIM2) as indicated on

the  gure. Take care to ensure that the SIM GPRS is inserted

in the correct manner. The insertion position SIM corner

(engraved on the terminal) must be located as shown on  gure.

Do not force at the insertion. Once positioned the SIM GPRS

is not fully inserted, this is normal.

Close down side trapdoor

Cut corner

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Nicht mit Gewalt einzusetzen. Nach der Positionierung der

GPRS-SIM-Karte wird den ganzen Weg, was normal ist nicht

eingelegt.

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5_Installing a paper roll

Your terminal is supplied with one paper roll. When the paper roll is

nearing the end, a red line will appear on the paper; this indicates that

the paper roll must be replaced.

CAUTION

Use only paper approved by the manufacturer (diameter 40 mm).

Use of unsuitable paper is likely to damage the printer of your

terminal (see paper characteristics at “Maintenance” chapter).

Open the paper compartment by lifting the catch located at the

rear of the terminal and drag the cover to the rear.

CAUTION

Do not force the cover against the cables.

WARNHINWEIS

Nur vom Hersteller zugelassenes Papier benutzen

(Durchmesser 40 mm). Durch den Einsatz von ungeeignetem

Papier kann der Drucker des Terminals beschädigt werden

(Siehe die Papierspezi kationen in Kapitel «Wartung»).

WARNHINWEIS

Die Abdeckungen nicht gegen die Kabel drücken.

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Insert the paper roll in the compartment following the

directions shown on the  gure below.

Pull the paper up to the top of the terminal and hold it in this

position.

Maintain the paper and close the lid.

Press the top of the lid in the centre as shown by arrow, until

it clips into position.

If you are inserting a new paper roll remove the  rst

complete turn (this  rst turn of sensitive surface could be

damaged during shipment).

ADVICE

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6_Daily use

6_1 Keypad functions

NAVIGATION keys

Ingenico key

CANCEL key (red)

CLEAR key (yellow) / Feed paper (long press)

VALIDATION key (green)

Dot key

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6_2 Adjusting the contrast (B&W

display only)

No contrast management for the Color display

If you wish to increase or to decrease the contrast of the characters

displayed on screen, press simultaneously on the (dot key) and

key to decrease the contrast, or the (dot key) and key to

increase it. Keep pressing the keys as long as necessary.

6_3 Card insertion

6_3_1 Swiping a card

Swipe the card with constant speed, not too slowly not too

fast, to maximize the reading ef ciency and avoid annoying

repetitions.

Insert the card manually in the driver,

magstripe facing the main body of the

terminal.

6_3_2 Inserting a chip card

Chip Cards should be inserted into your

terminal as illustrated with the chip facing up

and into the card reader.

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6_3_3 Reading Contactless (Optional)

Bring the card  rmly up to the active zone

above (at about 1cm) the contactless logo

located on paper trapdoor button.

Keep the card close to the contactless logo

during the transaction

Contactless

Active zone

Your contactless terminal provides four

contactless status lights located on display/

lens.

When a contactless transaction is started

the  rst (left hand) status light will be lit

steadily; this indicates that the contactless is

in use but a card is not being read.

When a contactless card is presented to

the contactless active zone (*) during a

transaction the second, third and fourth

status lights will be lit in turn. The card read

is successful when all four status lights are lit

and a con rmation tone can be heard.

Contactless

Status lights

(*): Contactless Symbol is a trademark owned by and used with the

permission of EMVCo, LLC.

CAUTION

Do not stick any conductive label on to contactless active

zone located on paper trapdoor button. It can decrease

seriously contactless ef ciency.

WARNHINWEIS

Keine leitende Etikett Kleben Sie nicht an kontaktlosen

aktiven Zone auf Papier Falltür-Taste be ndet. Es kann

ernsthaft kontakt Ef zienz verringern.

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6_3_4 Headphone output (Optional)

The headphone output jack is located under the card reader outlet.

This option is not designed to play music, but to facilitate the use by

blind people.

7_Maintenance / Wartung

CAUTION

Before making any operations of maintenance in the

terminal, make sure that the power supply is disconnected.

7_1 Paper roll

Characteristics Precisions

Colour White

58 mm

Width

Diameter 40 mm max.

The thermal paper can be deteriorated by poor storage conditions,

so we recommend you to avoid:

storage in hot wet places (near to air-conditioner, humidity

higher than 85%)

exposure to sunlight or ultraviolet for long periods

WARNHINWEIS

Bevor irgendwelche Operationen der Wartung im Terminal,

stellen Sie sicher, dass die Stromversorgung getrennt wird.

Die Kopfhörerbuchse ist unter der Chipkartenleser entfernt. Diese

Option ist nicht für die Musik zu spielen, aber nur, um die Verwendung

von blinden Menschen zu erleichtern.

contact with organic solvents (solvent type adhesive)

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direct contact with «diazo» papers

direct contact with water

Rubbing or pressing the paper too strongly

CAUTION

In order to benet from the complete guarantee of the

product, use manufacturer approved thermal paper only.

WARNHINWEIS

Um in den vollen Genuss der Garantie zu kommen, darf nur

vom Hersteller zugelassenes wârmeempndliches Papier

benutzt werden.

7_2 Cleaning of the terminal

First of all, unplug all the wires from the terminal.

Good rules for proper cleaning of the terminal are:

Use a soft cloth that is very slightly soaked with soapy

water to clean the outside of the terminal. Manufacturer

wipes kit is strongly recommended (ref: 296118801).

Do not clean the electrical connections.

CAUTION

Do not use in any case, solvents, detergents or abrasive

products:

Those materials might damage the plastic or electrical

contacts.

WARNHINWEIS

In jedem Fall, verwenden Sie keine Lösungsmittel,

Reinigungsmittel oder Scheuermittel:

Diese Materialien können Kunststoff-oder elektrische

Kontakte beschädigen.

direct contact with materials containing plasticizers (PVC

transparent folders or envelopes)

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Avoid exposing the terminal to the direct rays of the sun.

Do not put anything into the slot of the smart card reader

7_3 Transport and storage

Use the original packaging for any unit or stored.

Disconnect all cables from the terminal during the

transport.

7_4 Troubleshooting

The terminal does not turn on or does not connect to the telephone line

Check the power supply and telephone line cables

Check for electrical power network

The terminal fails to establish a telephone connection

Check that the tone of the phone line is free

Check the conguration of the phone line and number to

call

Get support from technical

Cards are not read

Check that the magnetic card is passed correctly (with

magstripe facing the main body of the terminal)

Swipe again the card with with constant speed, not too

slow not too fast.

Verify that the magnetic strip is not damaged, grooved or

cracked

Make sure you have inserted correctly the smart card into

the smart card reader and removed the card only after the

transaction

The ticket is not printed

Check the presence and proper positioning of the paper

roll. Possibly adjust the paper roll following instructions

present in this manual

Check the type of paper used (thermal paper must be used)

Verify thermal paper sensitive side.

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7_5 Environment (WEEE, Batteries

and Packaging)

This product is labeled in accordance with European Directives

2002/96/EC concerning Waste Electrical and Electronic Equipment

(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those

provisions are requiring producers and manufacturers to become liable

for take-back, treatment and recycling upon end of life of equipment

and batteries.

The associated symbol means that WEEE and waste

batteries must not be thrown away but collected

separately and recycled.

Ingenico ensures that efcient collection and recycling schemes are

set-up for WEEE and batteries according to the local regulation of your

country. Please contact your retailers for more detailed information

about the compliance solution in place for disposing of your old

product and used batteries.

Packaging waste must also be collected separately to assure a proper

disposal and recycling.

Please note that proper recycling of the electrical and electronic

equipment and waste batteries will ensure safety of human health and

environment

8_Markings

The CE marking indicates terminal complies with

harmonized standards and requirements of

European Directives on:

Radio and Telecommunications Terminal

Equipment (R&TTE)

RoHS (Restriction of Hazardous Substances)

der europäischen Richtlinie über Funkanlagen

und Telekommunikationsendeinrichtungen

(R&TTE).

der europäischen Richtlinie über die

Beschränkung der Verwendung bestimmter

gefährlicher Stoffe (RoHS).

Dieses Produkt, mit der CE-Kennzeichnung ,

entspricht:

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This marking indicates that the product operates

with an alternating current (AC) source (mains). It is

completed by afferent values (voltage, frequency

and max current).

This marking indicates that your terminal is

suitable for direct current (DC) only. It is completed

by afferent values (voltage, and max current).

Marking for Class II product. Such product does not

require a safety connection to electrical earth.

For Indoor use only.

Output plug is Positive (+) and the barrel (ring) of

the output plug is Negative (-)

This marking indicates power supply meets limited

power source safety requirements.

This marking is apposed on to connector for

telephone line connection.

This marking is apposed on to connector for power

supply output cable connection.

This marking indicates power supply meets the

energy ef ciency level VI requirements.

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8_1 FCC/IC Compliance

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction, may cause

harmful interference to radio communications.

However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception which can

be determined by turning the equipment off and on, the user is

encouraged to try to correct interference by one or more of the

following measures :

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and

receiver.

Connect the equipment into an outlet on circuit different

from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician

for help.

Model Name

Model : DESK/5000

Eth/Mod

FCC ID IC NUMBER

Model : DESK/5000

CL/Eth/Mod

Product : DESK/5000

CL/Eth/Mod/Wi/BT

Product : DESK/3200

CL/Eth/Mod

Product : DESK/3500

CL/Eth/Mod

FCC ID : XKB-D5000M00

FCC ID : XKB-D5000M01

FCC ID : XKB-D5000

CLWIBT

FCC ID : XKB-D3200CL

FCC ID : XKB-D3500CL

IC : 2586D-D5000

M00

IC : 2586D-D5000

M01

IC : 2586D-D5000

CLWIBT

IC : 2586D-D3200

IC : 2586D-D3500

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(1) This device may not cause harmful interference, and

(2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d’Industrie Canada

applicables aux appareils radio exempts de licence. L’exploitation

est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et

(2) l’utilisateur de l’appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d’en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may

only operate using an antenna of a type and maximum (or lesser)

gain approved for the transmitter by Industry Canada. To reduce

potential radio interference to other users, the antenna type and

its gain should be so chosen that the equivalent isotropically

radiated power (e.i.r.p.) is not more than that necessary for

successful communication.

Conformément à la réglementation d’Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d’un type et

d’un gain maximal (ou inférieur) approuvé pour l’émetteur par

Industrie Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l’intention des autres utilisateurs, il faut

choisir le type d’antenne et son gain de sorte que la puissance

isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité

nécessaire à l’établissement d’une communication satisfaisante.

This device complies with FCC and ISED radiation exposure

limits set forth for general population (uncontrolled exposure)

in accordance with FCC rule part §2.1093, KDB447498 D01 and

RSS-102 Issue 5 for portable use conditions.

This device has been tested according to the RF exposure

guidelines for typical hand-held operation in direct contact (0

cm distance) to the user’s hands and must not be collocated or

operating in conjunction with any other antenna or transmitter.

Cases with metal parts may change the RF performance of the

device, including its compliance with RF exposure guidelines, in a

manner that has not been tested or certied.

Use of this device with an accessory in order to be worn and

operated on user’s body is strictly prohibited and will invalidate

the certications obtained for FCC and ISED.

This device complies with Part 15 of the FCC Rules and Industry

Canada license-exempt RSS standard(s). Operation is subject to the

following two conditions:

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No changes shall be made to the equipment without the

permission of Ingenico as this may void the user’s authority to

operate the equipment.

Cet appareil dans un mode portable de fonctionnement est

conforme aux limites d’exposition RF générales des personnes

dénies par FCC et ISED suivant les règles FCC part §2.1093 et

KDB447498 D01 et RSS-102 Issue 5.

Cet appareil a été testé selon les directives d’exposition RF pour

une utilisation tenue en main typique en contact direct (0cm de

distance) aux mains de l’utilisateur et ne doit pas être co-localisé

ou utilisé en conjonction avec d’autres émetteurs.

L’utilisation de cet appareil avec un accessoire dans le but d’être

porté et utilisé sur le corps de l’utilisateur est strictement prohibé

et invalidera les certications FCC et ISED obtenues.

La limite DAS adoptée par les USA et le Canada est de 4,0 W/

kg en moyenne sur 10 grammes de tissu. La valeur DAS la plus

élevée signalée à la FCC et l’ISED pour ce type d’appareil est

conforme à cette limite.

Tout changement apporté à ce terminal non expressément

approuvé par Ingenico est susceptible d’annuler le droit de

l’utilisateur à se servir de cet équipement.

The SAR limit adopted by USA and Canada is 4.0 W/kg averaged

over 10 gram of tissue. The highest SAR value reported to FCC

and ISED for this device complies with this limit.

Le présent appareil est conforme aux spécications techniques

applicables d’Innovation, Sciences et Développement

économique Canada. L’indice d’équivalence de la sonnerie (IES)

sert à indiquer le nombre maximal de dispositifs qui peuvent être

raccordés à une interface téléphonique. La terminaison d’une

interface peut consister en une combinaison quelconque de

dispositifs, à la seule condition que la somme des IES de tous les

dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.

This product meets the applicable Innovation, Science and

Economic Development Canada technical specications. The

Ringer Equivalence Number (REN) indicates the maximum

number of devices allowed to be connected to a telephone

interface. The termination of an interface may consist of any

combination of devices subject only to the requirement that the

sum of the RENs of all the devices not exceed ve. REN for this

device is 0.1.

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Part 68 of FCC Rules

Model Name

Model : DESK/5000 Eth/Mod

US MODEM

Model : DESK/5000 CL/Eth/Mod

Product : DESK/5000 CL/Eth/Mod/

Wi/BT

Product : DESK/3200 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod

US : IEOMM01BD5000M00

US : IEOMM01BD5000M01

US : IEOMM01BD3200CL

US : IEOMM01BD3500CL

The device for operation in the band 5150–5250 MHz is only for

indoor use to reduce the potential for harmful interference to co-

channel mobile satellite systems. In addition, high-power radars

are allocated as primary users (i.e. priority users) of the bands

5250–5350 MHz and 5650–5850 MHz and that these radars

could cause interference and/or damage to LE-LAN devices.

Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz

sont réservés uniquement pour une utilisation à l’intérieur an

de réduire les risques de brouillage préjudiciable aux

systèmes de satellites mobiles utilisant les mêmes canaux.

D’autre part, les utilisateurs de radars de haute puissance sont

désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) des

bandes de 5250 à 5350 MHz et de 5650 à 5850 MHz et, d’autre

part, que ces radars pourraient causer du brouillage et/ou des

dommages aux dispositifs de RL-EL.

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If your home has specially wired alarm equipment connected to the

telephone line, ensure the installation of this equipment does not

disable your alarm equipment. If you have questions about what

will disable alarm equipment, consult your telephone company or a

qualied installer.

U.S.A service center:

Ingenico North America

3025 Windward Plaza, suite 600

Alpharetta, GA 30005

USA

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the bottom of this equipment

is a label that contains, among other information, a product identier

in the format US : AAAEQ##TXXXX. If requested, this number must be

provided to the telephone company.

This equipment uses the following USOC jacks : (RJ11C).

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant. See

installation instructions for details.

The REN is used to determine the number of devices that may be

connected to a telephone line. Excessive RENs on a telephone line may

result in the devices not ringing in response to an incoming call. In most

but not all areas, the sum of RENs should not exceed ve (5.0). To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

If this equipment causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance

of service may be required. If advance notice is not practical, the

telephone company will notify the customer as soon as possible.

Also, you will be advised of your right to le a complaint with the FCC

if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations, or procedures that could affect the operation of this

equipment. If this happens, the telephone company will provide

advance notice in order for you to make the necessary modications to

maintain uninterrupted service.

If trouble is experienced with this equipment, please contact INGENICO,

or your local INGENICO distributor or service center in the U.S.A. for

repair and/or warrant information.

Tel: +1(678) 456 1200

Fax: +1 (678) 456 1201

Email: info.us@ingenico.com

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www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

retains full copyright ownership, rights and protection in all material

contained in this document. The recipient can receive this document

on the condition that he will keep the document condential and will

not use its contents in any form or by any means, except as agreed

beforehand, without the prior written permission of INGENICO.

Moreover, nobody is authorized to place this document at the disposal

of any third party without the prior written permission of INGENICO.

If such permission is granted, it will be subject to the condition that

the recipient ensures that any other recipient of this document, or

information contained therein, is held responsible to INGENICO for the

condentiality of that information.

Care has been taken to ensure that the content of this document is

as accurate as possible. INGENICO however declines any responsibility

for inaccurate, incomplete or outdated information. The contents of

this document may change from time to time without prior notice, and

do not create, specify, modify or replace any new or prior contractual

obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be

non-consistent with the present document.

All trademarks used in this document remain the property of their

rightful owners.”

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Ingenico D5000CLWIBT Payment Terminal User Manual 900024281 R11 000 07 DESK SERIES NAR indd

INGENICO Payment Terminal 900024281 R11 000 07 DESK SERIES NAR indd

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