Ingenico I7770BASE Point of sale, base station User Manual users manual

Ingenico Point of sale, base station users manual

users manual

  •  ',$//,1(DQG3+21(&211(&7,216The I7770 ports marked /,1( and  are identical. Use  either  one  of  these  ports  to  connect  the  Ingenico 7770 modem to the telephone line: plug the one end of a telephone cable into the port, and connect the other end of a cable to a wall telephone jack. Use  remaining  port  to  connect  the  phone,  fax  or  other device that will share the same phone line with Ingenico 7770:  plug  the  one  end  of  a  telephone  cable  in  the available Ingenico 7770 port (/,1( or  ), and plug the other end of the cable in a device. •  3(5,3+(5$/+267&211(&7,21Turn off the Ingenico 7770 base. Connect the serial cable to the base port marked &20 or &20. Plug the other end  of the  serial  cable to  the  device (PC,  check reader etc.).  For  detailed  instructions,  ask  the  equipment supplier. •  32:(5&211(&7,21Plug the power adapter radial jack into the Ingenico 7770 base  port  marked  .  The  green  light  on  the  front right hand side of the base indicates the power is on. Attach the cable securing plate and fix it with a screw. &KDQJLQJWKHSULQWHUSDSHUWhen the red stripe on a paper appears, replace the paper: Remove the Ingenico 7770 from the base and wait till it turns off, do not touch the printer parts. Be aware of the sharp paper cutter.1.  Push  the  button  on  the  paper  compartment  cover toward the back and lift the cover. 2.  Remove the empty paper roll and insert the new roll, the paper protruding from UNDERNEATH the roll.                   3.  To close the  cover,  press it  until it snaps. Press the “Paper feed” key to verify that paper feeds properly.   1RUPDO2SHUDWLRQ To extend the battery life, the Ingenico  7770hand held terminal goes into a stand-by mode when it is not on its base. To quickly power on the hand held terminal: •  Press the green <ENTER> key, or •  Place the hand held briefly on the base. The symbol   in the upper left hand corner of the screen indicates that the hand held terminal is assigned to its base and it is in the range (the search phase typically lasts less than 10s).  The message  -5$1*(-  appears when the radio link is not available: •  The hand held terminal is out of range. •  The  terminal  is  scanning  for  the  base  while  initiating communication. •  The  hand  held  terminal  is  configured  with  the  wrong base  s/n.  Go  to  the  SYSTEM  MENU,  select  the “RADIO CONFIG” and run “MOD RADIO PARA”. •  The radio base is not powered up. The  message  -%86<-  appears  when  the  hand  held terminal  tries  to  connect  to  a  base  while  it  communicates with another terminal. Wait until the base becomes available. The message )8// appears when the maximum number of terminals configured for a base is exceeded. Remove the extra terminals from the network, power off the radio base and turn it back on to reinitialize.   &OHDQLQJSURFHGXUH The Ingenico 7770  must  be off  for all cleaning operations. Do  not  clean  the  I7770  with  water  but  with  a  dry  or  only slightly damp cloth. Do not use solvent, detergent or abrasive products.  If  the  terminal  has  the  battery  recharging  or communication problems (the message “No tone” is printed out), clean the golden contact under the terminal with a damp cloth. Do not scratch or scrape the surface of the contacts.   7HFKQLFDOVSHFLILFDWLRQV The Ingenico 7770 uses a low power (20dB, ≤100mW) radio technology  with  frequency  hopping  in  the  2.45Ghz  ISM band. Ingenico 7770 range is around 100m (open field). 3RZHUVXSSO\The power adapter is mainly used for charging the internal battery. • INPUT ......................AC 120V 60Hz • OUTPUT........ DC 18V 0.9A 16.2VA  7KHUPDO3DSHU6SHFLILFDWLRQ•  Single ply thermal sensitive – POS or facsimile grade. •  Basis Weight: (lb/rm 17 ins. X 22 ins. - 500) --- 14.5 ± 5% (GSM) --- 55 ± 5% •  Caliper.....................................2.4 ± 0.2 Mils or 60 ± 5 Microns •  Brightness................................................................... Min. 85% •  Smoothness (Bekk Minimum)............................................ 300 s •  Roll Width........................... 2.25 ± 0.020 in (58 mm ± 0.5 mm) •  Roll Diameter ..................................... 2.0 in (51 mm) maximum •  Roll Core ID......................................0.500 in (13 mm) nominal •  Roll Core OD.....................................0.625 in (16 mm) nominalFor the best performance, Ingenico recommends the following sources/brands: KANZAKI.............................P300 APPLETON .....................T1012A KOEHLER..............................K55 Thermal paper should NOT be exposed to vinyl, plastics, adhesives, shrink-wraps, wet-toner copies or certain carbon papers, office light UV light, high humidity and temperature (above 65%, 25C) for long periods of time.   ,I\RXH[SHULHQFHSUREOHPVCall one of the customer service centers listed below: ,Q&DQDGD ,QWKH86$  RBA Inc.  Ingenico Inc.   3190 Orlando Drive  TotalCARE   Mississauga, Ontario  1101 Mansell Road    L4V 1R5  Atlanta, GA  30076     1-800-387-3938  1–800–435–3014   or (905) 672–1048  This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the  FCC  Rules.  These limits  are  designed  to  provide reasonable  protection  against harmful  interference  when  this equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the installation guide, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.  Warning:  Changes or modifications not expressly approved by Ingenico could void the user’s authority to operate the equipment.  This digital apparatus does not exceed the Class A limits for radio noise emissions from the digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications.  :  To comply with RF exposure requirements the base unit must be installed and operated with a separation distance of 20 cm or more between the device and all person's body (excluding extremities of hands, wrist and feet). The terminal unit has  been  tested  and  meets  RF  exposure  guidelines  for  hand  held  operation  pursuant  to  FCC  OET  Bulletin  65 Supplement C ed. 01-01, IEEE 1528/D1.2 (2003) and Industry Canada RSS-102 (1999).  The base and terminal units must not be co-located or operated in conjunction with any other antenna or transmitter.   This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the bottom of this equipment is a label that contains, among other information, a product identifier in  the  format  US: IN2DT00BI7770  If requested,  this  number  must  be  provided to  the  telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.  The  Ringer  Equivalence  Number  (REN)  is  used  to  determine  the  number  of  devices  that  may  be  connected  to  a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.  If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. If  your  home  has  specially  wired  alarm  equipment  connected  to  the  telephone  line,  ensure  the  installation  of  this INGENICO  7770  does  not  disable  your  alarm  equipment.  If  you  have  questions  about  what  will  disable  alarm equipment, consult your telephone company or a qualified installer.  NOTICE:  This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications.  This is confirmed by the registration number.  The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.  It does not imply that Industry Canada approved the equipment. NOTICE:  The Ringer Equivalence Number (REN) for this terminal equipment is <0.0>.  The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.  The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.   ,QJHQLFR,QF1003 Mansell Road, Atlanta, GA 30076 Tel: (770) 594 – 6000      Fax: (770) 594 – 6003 www.ingenico-us.com ,QJHQLFR&DQDGD/WG79 Torbarrie Road, Toronto, Ontario, Canada, M3L 1G5 Tel: (416) 245 – 6700      Fax: (416) 245 – 6701 www.ingenico-ca.com           ,QJHQLFR,QVWDOODWLRQ*XLGH          DIV50003A
 ,QJHQLFRGHVFULSWLRQ The  Ingenico  7770  is  a  fully  self-contained,  portable point  of  sales  electronic  payment  terminal  designed  to process the debit, credit and smart card purchases. Ingenico  7770  features  a new  ergonomic  design  with  a friendly interface: an  easy loading high-speed printer, a graphic  display, back lit keyboard  and  easily  accessible battery (for  a  fast installation  and replacement)  with  an intelligent  battery  charging  management.  The  Ingenico 7770  is  environment  friendly  with  a  light  packaging, recyclable plastic and non-polluting batteries. The Ingenico 7770 communicates with the bank through its  base  via  the  telephone  network.  The  hand  held terminal and the base communicate through the 2.45 GHz radio link, or via direct contact. A network can be set up, with  one  base  managing  up  to  7  terminals  at  the  same time. The base allows connection  to various peripherals through its RS-232 ports. The I7770 features a secure, multi-application operating system  (UNICAPTTM  technology)  permitting  several applications to run independently on the same terminal.    The Ingenico 7770 has the following features:  'LVSOD\A 4 line x 16 character LCD graphic display, with a back light. .H\SDG18 keys, with a back light. The special function keys are: •  Programmable  function  keys  <F1>,  <F2>  and  <F3> for  navigation  and  access  to  various  Ingenico  7770 functions and the system and application menus. •  Paper Feed key is used for a printer paper feed (20mm) The green <ENTER> key confirms the data entered or displayed. It also powers on the Ingenico 7770. •  The red <CAN> key cancels the current function and returns the terminal to the idle state. •  The yellow <CORR> key corrects invalid data entry. •  Blue <ADMIN> key is used to access the terminal administration function menu.0DJQHWLF6WULSH&DUG5HDGHUI7770  features  a  bi-directional  reader  capable  of  reading tracks 1 and 2 simultaneously. The reader is located on the right-hand side of the Ingenico 7770. The card can be swiped from the bottom to the top, or from the top to the bottom. The magnetic stripe on the card has to face down and toward the Ingenico 7770. The card has to be swiped at uniform speed and pressure, ensuring that the card remains in contact with the bottom of the track throughout the entire swipe action.  6PDUW&DUG5HDGHUThe  smart  card  reader  complies  with  the  ISO  7816, Sync and Async T=1 & T=0 and is EMV approved. Insert the smart card horizontally into the slot on the front of the Ingenico 7770,  the microchip  facing up, and  leave it in the reader throughout the transaction. 3ULQWHUThe Ingenico 7770 integrates a quiet, high speed, “ easy-load”  style thermal printer with graphics capability. %DWWHU\Rechargeable  and  easily  replaceable  intelligent  Ni-MH battery pack (optional Lithium-Ion battery available). 6$0&RQQHFWRUVThree SAM card connectors are located on the bottom of the Ingenico  7770.  The  SAM  (Secure  Access  Module) supports  smart  card  chips  necessary  for  applications such as loyalty. )XOO,62)RUPDW&DUG&RQQHFWRUThe full format card is used to identify a merchant. The card is required for certain applications. 7KH%DVHThe Ingenico 7770 communicates with its base via radio link, or through the contacts (connect mode) which is useful when loading  large  amount  of  data,  or  when  a  radio  link  is unavailable. The  base  provides  recharging  system  for  the  intelligent battery pack, and includes the communication  ports: &20DQG&20Two  RS-232  serial  communication  links  for  the  customer applications download  and for the communication with the external peripherals (speed 300 to 115200 bps). ',$//,1(DQG7(/(3+21(3RUWVThe  V34  /  33600  bps  (asynch.  and  synchr.)  modem  that supports fast connect and busy line detection. The  ports  allow  sharing  of  the  telephone  line  with  other devices such as a fax machine or telephone.   ,QJHQLFR3DFNDJLQJ&RQWHQW 1.  The Ingenico 7770 hand held terminal. 2.  The Ingenico 7770 battery pack. 3.  Thermal printer paper, one roll. 4.  The Ingenico 7770 base (optional, radio or charging). 5.  The power supply (optional, with the base only). 6.  The phone cable (optional, with the radio base only). 7.  The cable securing plate and a screw (optional, with the base only). 8.  This installation guide.   ,QVWDOODWLRQSURFHGXUH Place the Ingenico 7770 base on a clear, flat surface near the electrical and telephone sockets. The ideal location is in the center  of  the  zone  to  be  covered  with  a  large  open  area around. The antenna is inside, on the left side of the base. The Ingenico 7770 hand held and the base must be protected against  high  temperature,  vibrations,  dust,  damp  and electromagnetic  radiation  (computer  screen,  microwave oven, anti-theft barrier etc.). Equipment such as cordless and cellular  phones  can  emit  harmonics  that  could  disturb  the terminal at 2.45 GHz. Do not place the base near a great vertical metal plane (doors of refrigerator, large home appliances, vending machines). Do not place the base or the terminal closer than 3 m from any microwave oven in use. Do not dock the hand held terminal on a metal surface. Do not put the hand under the printer during communication, the range is strongly reduced. If  there  are  several  radio  bases  installed,  position  them  at least 2 meters from each other.  2SHUDWLQJWHPSHUDWXUH ............................... +5°C to +40°C+XPLGLW\  ........................20% to 90% without condensation 6WRUDJHWHPSHUDWXUH.................................... -10°C to +60°C %DWWHU\6HWXSDQG&KDUJLQJThe  Ingenico  7770  is  supplied  with  a  removable rechargeable NiMH  (or  optional  lithium-ion)  battery. Only use the battery pack supplied with your terminal. Ingenico 7770 battery is built with a circuitry for a battery charging management. To charge the battery, place it (alone, or with the terminal) on the Ingenico 7770 base. Ensure the base is powered up. Note that the battery will recharge only if  necessary.  Furthermore,  the  battery  has  internal temperature control so it never exceeds 50°C. Use  the  power  adapter  supplied  with  the  Ingenico  7770. Many  adapters  can  appear  similar  and  will  plug  into  the Ingenico 7770 base but will not work properly causing erratic behavior, poor charging or even damage to the unit.  The Ingenico 7770 with a fully charged battery can execute up  to  200  transactions  (depending  on  the  ticket  size  and transaction duration). The Ingenico 7770 displays the battery status:     1 bar represents 25 % of full capacity,     2 bars represent 50 % of full capacity,     3 bars represent 75 % of full capacity,     4 bars represent 100 % of full capacity.  Charge the battery for 3 hours when it is used the first time. Full  charging  time  after  the  first  time  is  2  hours.  A  new battery will benefit from an initial "conditioning": for the first 3 charge cycles, allow the battery to fully discharge and then charge it to its full capacity. Do  not  place  the  Ingenico  7770  terminal  back  on  its  base after  each  transaction.  Frequent  and  short  battery  charging may damage the battery and reduce its lifetime. Every one to two months allow the Ingenico 7770 to show the  low  battery  warning  and  shuts  down.  Then  charge  the battery to its full capacity. This will prolong the battery life. Batteries that sit  idle  for extended  periods  of time  without charging, will gradually self-discharge.  ,QVWDOOLQJWKH%DWWHU\Leave the Ingenico 7770 handheld terminal off its base and wait to turn itself off before handling the battery pack. Hold the battery with the connectors facing downwards, do not touch the contacts on the battery or Ingenico 7770.   Insert two plastic teeth in the gaps on the Ingenico 7770 case, place the battery in a cavity and press the handle until a click is heard.  6$0,QVWDOODWLRQWait till the Ingenico 7770 turns off and remove its battery. Unlock the SAM connector by sliding the metallic latch in the  direction  of  the  OPEN  arrow.  Lift  the  SAM  cover upward and insert the chip as shown on the picture below. Swing the cover down and slide the latch in a lock position (the LOCK arrow). Put the battery in the Ingenico 7770.       0HUFKDQW&DUG,QVWDOODWLRQRemove the battery and slide the card into the housing. Put the battery pack back in the place. &RQQHFWLRQVTurn  the  Ingenico  7770  base  off  when  connecting peripherals. The power supply must be connected last, only after all the other connections are made.  1DYLJDWLRQNH\V3DSHU&RPSDUWPHQW&$1&(/.H\&255.H\(17(5.H\%DVHFRQWDFWV3DSHU)HHG.H\0655HDGHU6PDUW&DUG5HDGHU

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