Ingenico IWL2XXWBCL WIFI, Bluetooth and Contactless Point of Sales terminal User Manual Report

INGENICO WIFI, Bluetooth and Contactless Point of Sales terminal Report

Contents

Users Manual

 INGENICO – 28-32 Boulevard de Grenelle – 75015 Paris - FRANCE Tél. 33(0)1 58 01 80 00 www.ingenico.com   iWL2xx Wireless Series             U s e r   G u i d e
 iWL2xx Wireless Series       2/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved Contents 1. Introduction __________________________________________________  4 2. Presentation __________________________________________________  5 2.1. Content of the box ____________________________________________________ 5 2.1.1.  Terminal _____________________________________________________________________ 5 2.1.2. Base ( optional )  _______________________________________________________________ 5 2.2. Overview of the iWL2XX ________________________________________________ 6 2.3. Keyboard details and functionality  _______________________________________ 7 3. Use of the terminal ____________________________________________  7 3.1. Adjusting contrast (B&W display only)  ____________________________________ 7 3.2. Switching off the terminal ______________________________________________ 8 3.3. Reading cards  ________________________________________________________ 8 3.4. Installing the terminal on the base________________________________________ 9 4. Installation ___________________________________________________ 10 4.1. Recommendations  ___________________________________________________ 10 4.2. Terminal connections _________________________________________________ 10 4.3. Installing Modules ____________________________________________________ 11 4.3.1.  SAM1/SAM2/SIM _______________________________________________________________ 11 4.3.2.  MicroSD Memory Card __________________________________________________________ 12 4.4. Paper roll ___________________________________________________________ 13 4.4.1. Mains characteristics of INGENICO paper roll _______________________________________ 13 4.4.2. Installing paper roll ____________________________________________________________ 14 4.1. Battery _____________________________________________________________ 15 4.1.1. Main characteristics  ___________________________________________________________ 15 4.1.2. Installing the battery  __________________________________________________________ 15 4.1.3. Charging the battery ___________________________________________________________ 16 4.1.4. Changing the battery  ___________________________________________________________17 5. Base _________________________________________________________ 18 5.1.1. Base rear connections  _________________________________________________________ 18 5.1.2. Base downside connections _____________________________________________________ 19
 iWL2xx Wireless Series       3/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 5.1.3. Fasten your base on desk _______________________________________________________ 20 6. Recommendations _____________________________________________ 21 6.1. Safety ______________________________________________________________ 21 6.2. Security of your terminal  ______________________________________________ 22 6.3. Telephone call _______________________________________________________ 22 7. Standards ___________________________________________________ 23 8. Troubleshooting  ______________________________________________ 31 9. Annex ______________________________________________________ 32
 iWL2xx Wireless Series       4/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 1. Introduction We hope that you will be fully  satisfied with your new  terminal  iWL2XX. This terminal  is available in different models. Please select by yourself in this documentation items related to your model.  Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.   WARRANTY / SECURITY Use  only  the  power  supply  included  with  the  product  to  ensure  best  performance  and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.      This symbol indicates an important Warning.    This symbol indicates a piece of advice.
 iWL2xx Wireless Series       5/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  2. Presentation 2.1. Content of the box  2.1.1.  Terminal          2.1.2. Base ( optional )              WARNING The power supply unit provided  with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may  damage your terminal.  ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped.    IWL2XX terminal unit equipped with a paper roll Base A power supply unit that connect the base to the mains network  A battery pack disconnected A telephone cable  (with base modem) Power supply unit (PSU) (charging from  the  micro-USB port of the terminal )  When the terminal is delivered with  a  base,  this  PSU  is replaced by a base PSU A user’s guide
 iWL2xx Wireless Series       6/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 2.2. Overview of the iWL2XX                                    Base  Weight About 150g Dimensions (L x w x h) 140,7x87,7x45 mm  Power supply unit Weight About 100g  2pole sockets  1A (terminal power supply) or 1 A (base power supply) Power supply units are specially fitted for INGENICO terminals. Weight  (without    paper roll nor battery) 285g for the R25 model and 300g for the R40 model Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model  Mains network 100-240VAC / 50-60 Hz - Class II equipment Connections on terminal Micro USB AB serial link Backlit keyboard Smart card reader Easy loading printer Large graphic display  Magnetic card reader Compartment where are located :   the battery pack   the  SAM1/SAM2/SIM connector  the module microSD  the 2nd Smart card reader Terminal unit Base unit External links  External links
 iWL2xx Wireless Series       7/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 2.3. Keyboard details and functionality  Some keys can have other functions according to the applications that are in the terminal.                        3. Use of the terminal  ADVICE Before using the terminal, always check if the roll of paper is present.  3.1. Adjusting contrast (B&W display only) If you wish to increase or to decrease the contrast of the characters displayed on black and white  display,  press  simultaneously    and  navigator  UP  key    in  order  to increase the contrast, or   and  navigator DOWN key     in order to decrease the contrast.  Keep pressing the keys as long as necessary. The navigation keys  navigate in the terminal menus The function key accesses the different application menus The red key cancels the procedure in progress  The yellow key cancels the last character.  It  can  also  advance the paper a few centimetres if pressed for  a  long  time  (more than 2 seconds) The  green  key  validates  input selections and information. It is also used to switch on the terminal  Up/down and OK navigator
 iWL2xx Wireless Series       8/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  3.2. Switching off the terminal If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.  It may also be forced stopped by pressing simultaneously   and   (yellow key)  for one second.  In order to restart the terminal, press  (green key) on the keyboard.   3.3. Reading cards Magnetic stripe card The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use  a  regular  movement  in  order  to  ensure  a  reliable card reading.      Smart card  Card reader : insert the card horizontally with the metal chip facing upward and leave in position throughout the transaction.      2nd card reader (Optional)  : is located under terminal trapdoor (on back of the terminal).  Insert the card up side down, magnetic stripe visible.        Warning Switch off the terminal before opening the trapdoor.
 iWL2xx Wireless Series       9/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved Contactless  (optional)   Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction   The 4  LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.  The terminal behavior for the cardholder may depend on:  The terminal environment  Local usage (language…)  3.4. Installing the terminal on the base Connecting the terminal on the base  Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).  The base is designing to charge the terminal and to allow Ethernet or modem communication.                  4  leds  (B&W display only) Active zone
 iWL2xx Wireless Series       10/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 4. Installation 4.1. Recommendations Location of the iWL2xx Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the terminal and use his/her body to conceal the PIN when it is requested.  Operating conditions  Ambiant temperature from -10°C to +45°C Max relative humidity 85% at +40°C Charging conditions  Ambiant temperature from 0°C to +40°C Storage conditions Ambiant temperature from -20°C to +55°C Max relative humidity 85% at +55°C 4.2. Terminal connections  There is an USB connector (microAB) on the left side of the iWL2XX Wireless terminal (see below picture). This connector manages Host or Slave connexions.   CAUTION :  Do  not  turn  USB  protection  shell  down  side.  Turn  shell    in  clockwise  direction  to  uncap connector. And reverse to cap back  *MicroAB connector durability : up to 10000 mating cycles    The terminal supports USB Keys with FAT16 or FAT32  The USB Key has to be used with an USB adapter (refers to accessories section)  USB (microAB) Connector used for PC, travel charger adapter, USB Key, etc…)
 iWL2xx Wireless Series       11/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 4.3. Installing Modules 4.3.1.  SAM1/SAM2/SIM CAUTION :  Switch off the terminal  before opening the trapdoor.  The SAM/SIM connectors are located inside the terminal,  in a closed compartment.   Turn the terminal  and unclip the trapdoor by pushing on the clips with your nails as shown with the arrows on the picture   SIM  or  SAM  are  identified  by  the  engraved  marks  on  the lower housing or a dedicated label.   When introducing a SAM/SIM in its slot, be sure to put the      cut corner as indicated on the picture      Close the trapdoor.   SIM/SAM configuration available.                                                             TIP Use a piece of adhesive tape to grip the SAM for easier and faster removal.   Standard Dual  Sim  option   SAM3 option (Not available with GPRS) Cut corner  position SIM SAM1 SAM2 Cut corner  position SIM SAM1 SIM2 Cut corner  position SAM3 SAM1 SAM2
 iWL2xx Wireless Series       12/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved   4.3.2.  MicroSD Memory Card  CAUTION :  Switch off the terminal  before opening the trapdoor.  MicroSD connector is located inside the terminal, in a closed compartment.  To install a MicroSD Memory Card :   Turn the terminal  and unclip  the trapdoor by pushing  on the clips with your nails as shown with the arrows on the picture   Remove battery pack (disconnecting is not necessary).   Insert the MicroSD Memory Card  into the connector slot as shown on the figure.  Be sure to put the MicroSD contacts downside and the cut corner as indicated on the figure.   Close the trapdoor The terminal supports MicroSD up to 32GB    To remove a MicroSD Memory Card :   Turn the terminal  and unclip the trapdoor by pushing on the clips with your nails as shown with the arrows on the picture   Remove battery pack (disconnecting  is not necessary).   Remove  the  MicroSD  Memory  Card.  MicroSD  connector  has push/pull ability . Push on MicroSD card edge to remove it.   Close the trapdoor  MicroSD card Cut corner  position
 iWL2xx Wireless Series       13/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved    4.4. Paper roll 4.4.1. Mains characteristics of INGENICO paper roll Depending on iWL model two paper roll can be used: R40 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 40 mm Length About 18 metres  R25 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 25 mm Length About 9 metres   The  thermal  paper  can  be  deteriorated  by  poor  storage  conditions,  so  we recommend you to avoid  : – storage in hot wet places (near air-conditioner, humidity higher than 85%) – exposure to sunlight or ultraviolet for long periods – contact with organic solvents (solvent type adhesive) – direct contact with materials containing plasticizers (PVC transparent folders or envelopes) – direct contact with «diazo» papers – direct contact with water – Rubbing or pressing the paper too strongly   Recommended paper: AF50KS (Jujo), or F5041 (Mitsubishi), or TK50KS (Nippon_Paper), or equivalent.    WARNING For best product performance, only use heat sensitized paper approved by Ingenico.  WARNING Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico.  The use of non approved paper is likely to damage the printer of your terminal.
 iWL2xx Wireless Series       14/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  4.4.2. Installing paper roll   Open the paper compartment by lifting the catch located at the rear of the iWL2XX and pull the cover to the rear of the terminal.            Insert the paper roll in the compartment following the directions shown on the below picture   Pull the paper up to the top of the terminal    Maintain the paper and close the cover   Press simultaneously on both upper corners of the paper flap, as shown by red arrows on picture, until it clips into position                              WARNING Use keyboard button to feed the paper, NEVER pull the paper by hand. Do not try to tear the ticket by yanking the paper up or straight against the cutter (located above the display).  Pull the ticket against the printer cutter at the angle (if using left hand, cut from right to left, if using the right hand, cut from left to right).
 iWL2xx Wireless Series       15/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 4.1. Battery 4.1.1.  Main characteristics  Characteristics Li-ion  Capacity Up to 2250mAh Charge  50% capacity in 1.5h;  full capacity in 4hours Autonomy* 500 typical transactions up to 250h in stand by  * depend on the terminal type and its base.  4.1.2. Installing the battery WARNING Switch off the terminal prior to connecting the battery.   Turn your terminal  and unclip the battery trapdoor by pushing  on  the  clips  with  your  nails  as  shown  on  the picture   Disengage the trapdoor   Take the battery pack included in the box   Locate the battery pack connector beside the battery compartment     Plug the battery pack connector according to the connector locating system and the red wire (as shown on picture).  Verify that it locks.   Place the battery pack in its compartment.   Check that the wires’ path is flat   Close the battery compartment trapdoor.              Red wire Battery compartment
 iWL2xx Wireless Series       16/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved 4.1.3. Charging the battery   When does the battery need to be charged?  When used daily, the terminal recharges its batteries each time it is placed on its base or each time the traveller charger is connected. Charging is automatic     How does the battery need to be charged?   The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions)  The optimal conditions are as follows:  Charging away from any external heat source (radiator, sun, enclosed area…)   The optimal temperature is between +15°C and +25°C.  50% capacity in 1.5h; full capacity in 4 hours.   How can the battery be charged?  Using the base  Place the terminal on its base   Check if the battery symbol is flashing or moving (=battery charging).  Using the power travel adapter (the terminal is out of its base)    Connect the traveller power supply unit to the terminal microAB connector located on the left side of the terminal.              Connect the power supply unit to the power supply mains network    Check if the battery symbol is flashing or moving(=battery charging)
 iWL2xx Wireless Series       17/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  4.1.4. Changing the battery It is imperative to use a battery authorized by Ingenico.  There is danger of explosion if battery used is not approved by Ingenico.    Remove the terminal from its base  Turn it off by pressing simultaneously   and   (yellow key) for about one second  Remove the battery trapdoor (see section  4.1.2“installing battery”)   Lift the battery and remove it from its compartment    Carefully disconnect battery, following the instructions below.  a) Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling wires (F2 arrow ), to disconnect the connector.  Release traction on it as soon as the connector comes unclipped  b) Finish extracting connector by tilting it slightly (F3 arrow)  to bring it away from the terminal housing  Connect and install the new battery by following the instructions in section  4.1.2 “Installing battery”  Close the battery trapdoor and charge the new battery. See section "0 “Charging the Battery"  In order to preserve the environment, dispose used battery in compliance with current country recycling legislation.  If the terminal is stored for a long time remove the battery from the terminal.
 iWL2xx Wireless Series       18/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  5. Base  IXL2xx Base is available in different models. Please select by yourself in this documentation items related to your model.    WARNING Turn off base power supply unit before connection operation.   5.1.1. Base rear connections             WARNING Select an electrical socket that complies with the general safety instruction given in section 6 “Recommendations” of this document.   Follow the below instructions :  Connect the power supply unit after all other connections.  Connect the power supply unit to the base socket B.  Connect the  power supply unit  to the mains network .  A = Ethernet  socket (optional) B= power supply unit socket C = Path for wires.  D= USB Slave socket-CDC serial mode only (optional) E = USB host Socket 1 (optional) F = USB host Socket 2 (optional)   A B C E D F
 iWL2xx Wireless Series       19/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved Path for wires 5.1.2. Base downside connections   Remove base trapdoor pushing on clips ( see clips location at red arrows)     Connect all downside connections    Use “path for wires” to                        manage cable exit    Close trapdoor               G= Serial link COMØ – RS232  (optional) RJ11 H= Serial link COM1 – RS232 (optional) RJ11 I = Modem socket (optional) RJ11    Follow the below instructions to connect the base to the telephone network :   Disconnect power supply unit (socket B) in order to switch off the base prior to connecting it to the appropriate network.  Connect telephone cable equipped if necessary with user country specific telephone plug, to the telephone network.   Connect the other end of the wire to the base (socket I).   Connect the mains power supply wire to the base (socket B).  Connect base power supply block to the mains.   Socket I  : TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950-1.    G H I B
 iWL2xx Wireless Series       20/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  5.1.3. Fasten your base on desk It is possible to fasten base on desk thanks to buttonholes located on base bottom casing. Uses pattern beside to best locate screws position:  WARNING Base  must  be  set  in  horizontal  position  to  insure  terminal  link  work  properly.  This  remains  true  when buttonholes are used.  Uses wall docking station accessory to fasten base in non horizontal position.
 iWL2xx Wireless Series       21/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  6.  Recommendations 6.1. Safety Powering down the iWL2XX base :  Disconnect  the  iWL2XX  power  supply  block  adapter  from  the  electrical  mains network.  Lithium cell (Backup battery)  The  iWL2XX  is  fitted  with  an  internal  lithium  cell  which  can  only  be  accessed  by  a qualified technician.  Battery    iWL2XX is fitted with  battery specially  designed for this terminal.   Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.  Do not short-circuit the battery.  Do  not  attempt  to  remove  the  battery  housing  as  its  components  cannot  be modified.  Do not disassemble  Batteries in “end of life” must be disposed of at the appropriates sites.  The lifespan depends on:   Features   Cycle number of charge and discharge  Use temperature      Warning There is a risk of explosion if the battery is incorrectly replaced. Never place the battery next to a warmth source or in fire. Electrical power outlet  The electrical outlet must meet the following criteria :    Must be installed near the equipment and easily accessible;  Must meet standards and regulations in the country where used;  The protection of the installation must be set to 20 A. Telephone network   The  phone  jack  must  comply  with  standards  and  regulations  in  the  country  where used.
 iWL2xx Wireless Series       22/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved SAM1/SAM2/SIM readers compartment  The trapdoor for battery, SAM1/SAM2/SIM, readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections "Removal of SAM1/SAM2/SIM, modules" as well as "Connecting the battery".  On airplanes   Your  handset  must  be  switched  off  by  removing  the  battery  pack.  Remove  the battery from the terminal when on an airplane.   Non-compliance with  these  safety  rules  may  result  in  legal  action  and/or  a  ban  on later access to cellular network services. Explosion areas   Some regulations restrict the use of radio equipment in chemical plants, fuel depots and  any  site  where  blasting  is  carried  out.  You  are  urged  to  comply  with  these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. Electronic health appliances   Your handset is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your  doctor  or  the  equipment  manufacturer  will  be  able  to  provide  you  with appropriate advice. 6.2. Security of your terminal  Upon receipt of your terminal you should check for signs of tampering of the equipment. It is  strongly  advised  that  these  checks  are  performed  regularly  after  receipt.  You  should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any  unauthorised  modifications  to  your  terminal,  and  other  suspicious  behaviour  of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.  You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.   CAUTION  NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. The terminal must never be put in or left at a location where it could be stolen or replaced with another device. 6.3. Telephone call You have an urgent call to make while the iWL2XX  is occupying the line. In order to get a dial tone in short time: Place the handset in the hang up position pressing the red key (=cancel)  or  disconnect the base power supply from the mains network or  disconnect the iWL2XX telephone connector from the telephone call socket, and place the telephone connector into the telephone wall socket.  You hear a dial tone within 6 seconds.
 iWL2xx Wireless Series       23/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  7. Standards CE Marking  The  CE  marking  indicates  iWL2xx  complies  with  the  requirements  of  European  Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:   the protection of the health and the safety of the user and any other person.  the protection requirements with respect to electromagnetic compatibility.  and complies with harmonised standards.  Depending iWL2xx model involved standards are: EN 60950-1 :   2006 + A11/2009                According to 2006/95/EC          (Low Voltage Directive) EN 55022 :       2006 + A1/2007                 According to 2004/108/EC  (EMC Directive) EN 55024 :   1998+A1/2001  + A2 :2003   According to 2004/108/EC  (EMC Directive) EN 301489-1/7/24 :    /2008 /2005/2007  According to  89/336/EEC  (EMC Directive) EN 301 511  :           /12-2003                 According to  1999/5/EC  (R&TTE Directive) EN 301 908-1  :       /2010                According to  1999/5/EC  (R&TTE Directive) EN 62311  :           /2008                According to  1999/519/EEC  (R&TTE Directive) EN 301489-1/17 :   /2008/2009                 According to  89/336/EEC  (EMC Directive) EN 300 328 :        /2006                              According to  1999/5/EC  (R&TTE Directive) EN 301489-1/3 :   /2008/2002                According to  89/336/EEC  (EMC Directive) EN 302291 -1/2 :        / 2005                          According to  1999/5/EC  (R&TTE Directive) EN301893 : 2011                                      According to  1999/5/EC  (R&TTE Directive) EN 50357;EN50364 :    /2001                According to  1999/519/EEC  (R&TTE Directive) EN 62479 / 2010 European approval specification on connecting terminals with DTMF dialling to the public switched telephone network (Council Decision 1998/482/EC, Council Decision 1999/303/EC):  TS  103021-1/2/3    /09-2003           ES 203021 /1/2/3  (2006) TR  103000-1/2/3/4    /06-2003 ES  201187      /03-1999 Safety instructions in the context of potentially hazardous/explosive atmosphere in presence of gas according European ATEX certification.  iWL22x and iWL25x are suitable  in  Zone  2  according the following  ATEX certification description    II 3G Ex ic IIA T3 Gc    -10 °C < Tamb < +45 °C  Please  read  carefully  the  instruction  guide  before  the  installation  in  hazardous location Additional or different uses not indicated in the User or Maintenance Guide are not allowed The equipments/electric components must not be open when energized. The operation of terminal recharge must be executed in SAFE AREAS Disconnect and replace the battery pack only in SAFE AREA
 iWL2xx Wireless Series       24/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved The unauthorized replacement or non-original components compromise the safety of the payment terminal. All the spare parts must be Ingenico original.  North American Hazardous Location Notification:  iWL22x and 25x are suitable for use in Class I, Division 2, Groups A – D hazardous (classified) locations only.  WARNING:  SUBSTITUTION  OF  COMPONENTS  MAY  IMPAIR  SUITABILY  FOR DIVISION 2.  AVERTISSEMENT:  LA  SUBSTITUTION  DE  COMPOSANTS  PEUT  ENGENDRER  UNE NON-CONFORMITE SELON LA DIVISION 2.
 iWL2xx Wireless Series       25/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved FCC/IC Compliance (Bluetooth model)    The FCC ID for IWL Bluetooth Terminal model (Model: IWL220-01T1426A) is: XKB-IWL2XXBPOS and IC number is: 2586D-IWL220BPOS    The FCC ID for IWL Bluetooth Base model (Model: IWL200-01B1328A) is: XKB-IWL2XXBBASE and IC number is: 2586D-IWL200BBASE    The  FCC  ID  for  IWL  Bluetooth  Contactless  Terminal  models  (  Models  IWL222-01T1488A  and IWL252-01T1535A) is: XKB-IWL2XXBCL and IC number is: 2586D-IWL2BCL   This  device  complies  with  Part  15  of  the  FCC  Rules.  Operation  is  subject  to  the following two conditions: (1) This device may not cause harmful interference, and  (2) This device  must accept any interference received, including interference that  may cause undesired operation.   This  device  complies  with  Industry  Canada  licence-exempt  RSS  standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and  (2) This device  must accept any interference received, including interference that  may cause undesired operation.  Le  présent  appareil  est  conforme  aux  CNR  d'Industrie  Canada  applicables  aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :  (1)   l'appareil ne doit pas produire de brouillage, et  (2)  l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.   This  class  (B)  digital  apparatus  complies  with  Canadian  ICES-003.  /  Cet  appareil numérique  de la classe B  est conforme à la norme canadienne ICES-003   Industry Canada as per DC-01  (Modem version)  This  product  meets  the  applicable  Industry  Canada  technical  specifications.  /  Le présent  matériel  est  conforme  aux  specifications  techniques  applicables  d'Industrie Canada.  The Ringer Equivalence Number (REN) is an indication of the maximum number of devices  allowed  to  be  connected  to  a  telephone  interface.  The  termination  of  an interface may  consist  of  any  combination  of devices  subject only  to  the  requirement that the sum of the RENs of all the devices not exceed five. / L'indice d'équivalence de la sonnerie  (IES)  sert  à  indiquer  le  nombre  maximal  de  terminaux  qui  peuvent  être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en  une  combinaison  quelconque  de  dispositifs,  à  la  seule  condition  que  la  somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas cinq.   The REN for 2586D-IWL200BBASE  is:  0.4B  Part 68 of FCC Rules (for Modem version Only)  This equipment complies with Part 68 of the FCC rules and the requirements adopted by the  ACTA.  On  the  bottom of  this  equipment  is  a  label  that  contains,  among  other information,  a  product  identifier  in  the  format  US:AAAEQ##TXXXX.  If  requested,  this number must be provided to the telephone company.
 iWL2xx Wireless Series       26/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved This equipment uses the following USOC jacks: (RJ11C). A  plug  and  jack  used  to  connect  this  equipment  to  the  premises  wiring  and  telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed  to  be  connected  to  a  compatible  modular  jack  that  is  also  compliant.  See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.  If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you  will  be  advised  of  your  right  to  file  a  complaint  with  the  FCC  if  you  believe  it  is necessary. The  telephone  company  may  make  changes  in  its  facilities,  equipment,  operations,  or procedures  that  could  affect  the  operation  of  this  equipment.  If  this  happens,  the telephone  company  will  provide  advance  notice  in  order  for  you  to  make  the  necessary modifications to maintain uninterrupted service. If  trouble  is  experienced  with  this  equipment,  please  contact  Ingenico,  or  your  local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved. No repairs can be done by a customer on this equipment. Connection to party line  service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the  installation  of  this  equipment  does  not  disable  your  alarm  equipment.  If  you  have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.   No changes shall be made to the equipment without the permission of Ingenico as this  may  void  the  user’s authority  to  operate  the  equipment.  /  Tout  changement apporté  à  ce  terminal  non  expressément    approuvé  par  Ingenico  est  susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.   Service Center Information   The  service center to be contacted is:  INGENICO North America  79 Torarrie Road M3L 1G5   Toronto   Ontario Fax : +1 416 245 6701    tel : +1 416 245 6700
 iWL2xx Wireless Series       27/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved FCC/IC Compliance (GSM/GPRS/3G model)  The FCC ID for IWL GSM/GPRS Terminal model is: XKB-IWL2XXG    The FCC ID for IWL GSM/GPRS Contactless Terminal model is: XKB-IWL2XXGCL and IC number is: 2586D- IWL2XXGCL    The  FCC  ID  for  IWL 3G  Contactless  Terminal  model  is:  XKB-IWL2XX3GCL  and  IC  number  is: 2586D- IWL3GCL       This  device  complies  with  Part  15  of  the  FCC  Rules.  Operation  is  subject  to  the following two conditions: (1) This device may not cause harmful interference, and  (2) This device  must  accept any  interference received, including  interference that may cause undesired operation.  NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable  protection  against  harmful  interference  in  a  residential  installation.  This equipment generates, uses and can radiate radio frequency energy and, if not installed and used  in  accordance  with  the  instruction,  may  cause  harmful  interference  to  radio communications.  However,  there  is  no  guarantee  that  interference  will  not  occur  in  a particular  installation.  If  this  equipment  does  cause  harmful  interference  to  radio  or television reception which can be determined by turning the equipment off and  on,  the  user  is  encouraged  to  try  to  correct  interference  by  one  or  more  of  the following measures:    - Reorient or relocate the receiving antenna.    - Increase the separation between the equipment and receiver.    - Connect the equipment into an outlet on circuit different from that to which the    receiver is connected.    - Consult the dealer or an experienced radio/TV technician for help    In order to meet FCC and Industry Canada RF radiation exposure limits for general population, this device must only be operated when held in the hand or in desktop position with a minimum separation distance of at least 20cm from the user's body and it must not be collocated or operated in conjunction with any other antenna or transmitter. Use of this device with an accessory in order to be worn and operated on user's body is strictly prohibited and will invalidate the certifications obtained for FCC and Industry Canada.  Afin  de  respecter  les  directives  de  la  FCC  et  d’Industrie  Canada  concernant  les expositions radiofréquence, cet appareil ne doit fonctionner que tenu dans la main ou sur station d’accueil avec une distance minimale d’au moins 20cm du corps de l’utilisateur    et  il  ne  doit  pas  être  en  colocation  ou  coopération  avec    une  autre antenne  ou  émetteur. L’utilisation de  cet  appareil avec  un  accessoire dans  le  but d’être  porté  et  fonctionné  sur  le  corps  de  l’utilisateur  est  strictement prohibé et invalidera les certifications FCC et Industrie Canada obtenues   This  device  complies  with  Industry  Canada  licence-exempt  RSS  standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and  (2) This device  must accept any interference received, including interference that  may cause undesired operation.
 iWL2xx Wireless Series       28/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved   Le  présent  appareil  est  conforme  aux  CNR  d'Industrie  Canada  applicables  aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :  (1)   l'appareil ne doit pas produire de brouillage, et  (2)  l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si     le brouillage est susceptible d'en compromettre le fonctionnement.   This class (B) digital apparatus complies with Canadian ICES-003.   Cet appareil numérique  de la classe B  est conforme à la norme canadienne ICES-003        No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment.   Tout changement apporté à ce terminal non expressément  approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.
 iWL2xx Wireless Series       29/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved FCC/IC Compliance (WiFi model)   The FCC ID for IWL Wifi Terminal model (Model: IWL220-01T1426A) is: XKB-IWL2XXWBCL and IC number is: 2586D-IWL2WBCL         THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO  THE  FOLLOWING  TWO  CONDITIONS:  (1)  THIS  DEVICE  MAY  NOT  CAUSE HARMFUL INTERFERENCE, AND (2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.   NOTE:      THE  GRANTEE  IS  NOT  RESPONSIBLE  FOR  ANY  CHANGES  OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY    RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY   NOTE: This equipment has been tested and found to comply with the limits for a Class  B  digital  device,  pursuant  to  part  15  of  the  FCC  Rules.   These  limits  are designed  to  provide  reasonable  protection  against  harmful  interference  in  a residential  installation.   This  equipment  generates  uses  and  can  radiate  radio frequency energy and, if not installed and used in accordance with the instructions, may  cause  harmful  interference  to  radio  communications.   However,  there  is  no guarantee  that  interference  will  not  occur  in  a  particular  installation.   If  this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. -Connect  the  equipment  into  an  outlet  on  a  circuit  different  from  that  to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help.       This  device  complies  with  Industry  Canada  licence-exempt  RSS  standard(s). Operation is subject to the following two conditions: (3) This device may not cause harmful interference, and  (4) This device  must  accept any  interference received, including interference that  may cause undesired operation.  Le  présent  appareil  est  conforme  aux  CNR  d'Industrie  Canada  applicables  aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :  (1)   l'appareil ne doit pas produire de brouillage, et  (2)  l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.    This  class  (B)  digital  apparatus  complies  with  Canadian  ICES-003.  /  Cet  appareil numérique  de la classe B  est conforme à la norme canadienne ICES-003   The  RF  exposure  information  of  the  device  are  compliant  with  KDB  447498  D01 General RF Exposure Guidance v05r01.
 iWL2xx Wireless Series       30/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved Environment (WEEE, Batteries and Packaging)    This  product  is  labeled  in  accordance  with  European  Directives  2002/96/EC  concerning Waste  Electrical  and  Electronic  Equipment  (WEEE)  and  2006/66/EC  concerning  Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.   The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.  Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.  Packaging  waste  must  also  be  collected  separately  to  assure  a  proper  disposal  and recycling.   Please  note  that  proper  recycling  of  the  electrical  and  electronic  equipment  and  waste batteries will ensure safety of human health and environment.
 iWL2xx Wireless Series       31/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  8. Troubleshooting The terminal does not turn on   Check the battery ( is it discharged ?, is it connected  ?) A full discharged battery can take long charging time to recover   Connect terminal to traveler power supply or put it on powered base  The terminal does not connect to the telephone line   Check the base power supply and telephone line cables   Check for base electrical power network   Check for Power On Ethernet network (POE powered base only: optional)  The terminal fails to establish a telephone connection  Check that the tone of the phone line is free  Check the configuration of the phone line and number to call   Get technical support    Cards are not read  Check if the magnetic card is swiped correctly (with magnetic stripe on terminal side) .  Swipe again the card with the magnetic stripe movement constant and rapid   Check if the magnetic strip is not damaged, grooved or cracked  Make sure you have  inserted correctly the smart card into the  smart card reader and removed the card only after the transaction is performed.  The ticket is not printed  Check the presence and proper positioning of the paper roll.  Possibly adjust the paper roll following the instructions in this manual (section 4.4 “Installing the paper roll”)  Check the type of paper used (thermal paper must be used)  Verify thermal paper sensitive side.  The ticket is printed slower than usually  Place the unit on the cradle or plug the USB cable in to charge the battery.
 iWL2xx Wireless Series       32/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved  9. Annex Accessories list   192013244 : Car charger 5V 0.75A µUSB iWL      296110863:  Power travel adapter JACK/µUSB      192010793 : CE traveler power supply unit (µUSB) 192010813  : UK traveler power supply unit (µUSB) 192010834  : US traveler power supply unit (µUSB) 192010855  : CHN traveler power supply unit (µUSB) 192010876  : AUS traveler power supply unit (µUSB)       192010579: CE base power supply unit (Jack) 192010582  : UK base power supply unit (Jack) 192010602  : US base power supply unit (Jack) 192010623  : CHN base power supply unit (Jack) 192010644  : AUS base power supply unit (Jack)     192011323 : Pack BA Multi EU/US/UK 5V 1A (Jack)      192011344  : Pack BA Multi EU/US/UK 5V 1A (µUSB)   Comments: Using Power supply with Jack connector to charge the battery with the base. Using Power supply with  µUSB connector to charge the battery without the base (direct connection to the µUSB connector of the terminal).
 iWL2xx Wireless Series       33/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved   296109815: USB Cord (microB on terminal side USBA male on the other side) 1.5 m black     296130539: USB Cord (microA on terminal side USBA female on the other side) 0,15 m black       295006044 : Battery pack Li-Ion standard          192034892  :  Terminal (µUSB) car charger ALIM 11-32V/5V 675 mA   192034912  Base (Jack) car charger ALIM.11-32V/5V 675mA        WARRANTY / SECURITY Use  only  the  power  supply  included  with  the  product  to  ensure  best  performance  and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.
 iWL2xx Wireless Series       34/34    Copyright © 2013 Ingenico 900003061 R11 000 08/1324      All rights reserved                                              “This Document is Copyright © 2013 by INGENICO Group. INGENICO retains full copyright ownership, rights  and  protection  in  all  material  contained  in  this  document.  The  recipient  can  receive  this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the  condition  that  the  recipient  ensures  that any  other recipient  of  this  document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information.   Care  has  been  taken  to  ensure  that  the  content  of  this  document  is  as  accurate  as possible. INGENICO  however  declines  any  responsibility  for  inaccurate,  incomplete  or  outdated information. The contents of this document may change from time to time without prior notice, and do not  create,  specify, modify  or  replace any  new  or  prior  contractual  obligations  agreed  upon in writing between INGENICO and the user.   INGENICO  is  not  responsible  for  any  use  of  this  device,  which  would  be  non  consistent  with  the present document.  All trademarks used in this document remain the property of their rightful owners.”  Ingenico 28-32 Boulevard de Grenelle  75015 Paris - France Tél: + 33 1 58 01 80 00  www.ingenico.com  Your contact *296115920AH*

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