Ingenico L2500CLBT Link/2500 User Manual draft LINK2500 User Guide V3

INGENICO Link/2500 draft LINK2500 User Guide V3

Users Manual

INGENICO–28‐32BoulevarddeGrenelle–75015Paris‐FRANCETél.+33(0)158018000–Fax+33(0)158019135www.ingenico.comLink/2500USERGUIDEUserGuide
USERGUIDE 2/23Copyright©2012IngenicoR1190001900700002 AllrightsreservedContents1.Introduction__________________________________________________32.Presentation__________________________________________________52.1.Contentofthebox____________________________________________________52.1.1.Terminal______________________________________________________________________52.2.OverviewoftheLink/2500______________________________________________62.3.Keyboarddetailsandfunctionality_______________________________________93.Useoftheterminal___________________________________________103.1.Switchingofftheterminal_____________________________________________103.2.Readingcard________________________________________________________104.Installation__________________________________________________124.1.Recommendations___________________________________________________124.2.USBTerminalconnections_____________________________________________134.2.1.uUSB_______________________________________________________________________134.3.Openingtrapdoor____________________________________________________134.4.SAMs&SIMs________________________________________________________144.5.Battery_____________________________________________________________154.5.1.Maincharacteristics___________________________________________________________154.5.2.Installingthebattery__________________________________________________________154.5.3.Chargingthebattery___________________________________________________________164.5.4.Changingthebattery___________________________________________________________175.Recommendations____________________________________________185.1.Safety______________________________________________________________185.2.Securityofyourterminal______________________________________________196.Standards___________________________________________________207.Troubleshooting______________________________________________22
USERGUIDE 3/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved1. IntroductionWehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalisavailableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelatedtoyourmodel.Readthisguidetounderstandandmakethebestuseofyourterminal.Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyandsecurityrecommendations.WARRANTY/SECURITYUseonlythepowersupplyincludedwiththeproducttoensurebestperformanceandsafety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility. ThissymbolindicatesanimportantWarning. Thissymbolindicatesapieceofadvice.
USERGUIDE 4/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolledenvironment.Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantennaortransmitter.Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:—Reorientorrelocatethereceivingantenna.—Increasetheseparationbetweentheequipmentandreceiver.—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.ThisdevicecomplieswithISEDClicence‐exemptRSSstandard(s).Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseinterference,and(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesiredoperationofthedevice.LeprésentappareilestconformeauxCNRd'ISEDCapplicablesauxappareilsradioexemptsdelicence.L'exploitationestautoriséeauxdeuxconditionssuivantes:(1)l'appareilnedoitpasproduiredebrouillage,et(2)l'utilisateurdel'appareildoitacceptertoutbrouillageradioélectriquesubi,mêmesilebrouillageestsusceptibled'encompromettrelefonctionnement.ThisClassBdigitalapparatuscomplieswithCanadianICES‐003.CetappareilnumériquedelaclasseBestconformeàlanormeNMB‐003duCanada.Waring:Thedevicecompliancewith RF Exposure requirement of CanadianLeprésentappareilestconformeAprèsexamendecematérielauxconformitéRFexposition 
USERGUIDE 5/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved2. Presentation2.1. Contentofthebox2.1.1. TerminalADVICEKeepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.Link/2500terminalunitAbatterypackdisconnectedUserguide
USERGUIDE 6/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved2.2. OverviewoftheLink/2500Terminalunit2’’4LCDDisplaySmartcardreaderMagneticcardreader
USERGUIDE 7/23Copyright©2012IngenicoR1190001900700002 AllrightsreservedWeight(withoutbattery)155gDimensions(Lxwxh)129x70x17mmElectricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipmentConnectionsonterminalTypeCUSBseriallinkPowerconnectorNormaloption:Compartmentwherearelocated: thebatterypack themodulesSAM1/SAM2/SIM1/SIM2 the2ndSmartcardreader(optional)Model1(FCCID:XKB‐L2500CL3GWIBT)
USERGUIDE 8/23Copyright©2012IngenicoR1190001900700002 AllrightsreservedWeight(withbatteryinside)121gDimensions(Lxwxh)129x70x13mmElectricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipmentConnectionsonterminalTypeCUSBseriallinkPowerconnectorSpecialoption: Thinner Nobatterypack,batteryinside; NoTelecommmoduleModel2(FCCID:XKB‐L2500CLBT)
USERGUIDE 9/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved2.3. KeyboarddetailsandfunctionalitySomekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.ThefunctionskeyaccessesthedifferentapplicationmenusTheredkeycancelstheprocedureinprogressTheyellowkeycancelsthelastcharacterThegreenkeyvalidatesinputselectionsandinformation.Itisalsousedtoswitchontheterminal
USERGUIDE 10/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved3. UseoftheterminalADVICEBeforetousetheterminal,alwayscheckiftherollofpaperispresent.3.1. SwitchingofftheterminalIfthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminalautomaticallyshutsoff.Itmayalsobeswitchbypressingsimultaneously and (yellowkey)foronesecond.Inordertorestarttheterminal,pressonthekeyboard.3.2. ReadingcardMagneticstripecardThecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripefacingtheterminal.Usearegularmovementinordertoensureareliablecardreading.
USERGUIDE 11/23Copyright©2012IngenicoR1190001900700002 AllrightsreservedSmartcard Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleaveinpositionthroughoutthetransaction.Contactless Bringthecardfirmlyuptotheactivezone.Keepthecardclosetothereaderduringthetransaction The4virtualLEDsaredisplayedduringthetransaction.Theterminalbehaviorforthecardholdermaydependon: Theterminalenvironment Localusage(language…)
USERGUIDE 12/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved4. Installation4.1. RecommendationsLocationoftheLink/2500PlacethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothetelephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,anti‐theftbarrieretc.).OperatingconditionsAmbienttemperaturefrom+0°Cto+50°CMaxrelativehumidity85%at+40°CBatterychargingconditionsAmbienttemperaturefrom+0°Cto+40°CStorageconditionsAmbienttemperaturefrom‐20°Cto+55°CMaxrelativehumidity85%at+55°C
USERGUIDE 13/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.2. USBTerminalconnections4.2.1. uUSB ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wirelessterminal(seebelowpicture).ThisconnectormanagesHostandSlaveconnexions. TheterminalsupportsUSBKeyswithFAT16orFAT32 TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)*TypeCconnectordurability:upto10000matingcycles4.3. OpeningtrapdoorThissectiononlyfitforModel1.Model2integratebatteryinside,sonotrapdoor.CAUTION:Switchofftheterminalbeforeopeningthetrapdoor. TurntheterminalandunclipthetrapdoorbypushingontheclipwithasshownwiththearrowsonthepictureUSBtypeCConnectorusedforPCtravelcharger,USBKey,etc…Model1
USERGUIDE 14/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.4. SAMs&SIMsThisSectiononlyfit for Model 1. Model 2 no SAMs/SIMs functions. No SAMs&SIMs connectors. TheconnectormodulessecuritySAM/SIMislocatedinsidetheterminal,inaclosedcompartment. SAMsandSIMsareidentifiedbytheengravedmarksonthelowerhousing WhenintroducingaSAM/SIMinitsslot,besuretoputthecutcornerasindicatedontheengravedmarks SAM2Connector(DualSIMterminals)SIM1Connector(DualSAMterminals)Model1
USERGUIDE 15/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.5. Battery4.5.1. MaincharacteristicsCharacteristicsLi‐ion1200mAhCharge(powersupply‐1.0A)50%capacityin1,5h;fullcapacityin4hoursBatterylife 450transactionsinGPRSwithfullychargedbattery,printingandbacklitactivated. CanremainpoweredONupto150hourswithconnectedGPRSlinkandterminalinsleepingstatestartingwithfullychargedbatteryandwithoutenergyconsumptionrelatedtobacklitorradiolink*Thebatterycapacitydependsonthemodelofterminalanditsuse4.5.2. InstallingthebatteryWARNINGCheckthattheterminalisnotconnectedtothemainelectricnetwork. ThissectiononlyfitforModel1.Model2integratebatteryinside,cannotremovethebattery.  Turnyourterminalandunclipthebatterytrapdoorbypushingonthebuttonasshownonthepicture Disengagethetrapdoor Takethebatterypackincludedinthebox Locatethebatterypackconnectorbesidethebatterycompartment Plugthebatterypackconnectoraccordingtotheconnectorlocatingsystemand(asshownonpicture).Verifythatitlocks. Placethebatterypackinitscompartment. Closethebatterycompartmenttrapdoor.BatterycompartmentModel1
USERGUIDE 16/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.5.3. Chargingthebattery Whendoesthebatteryneedtobecharged? Oninitialstart‐up,chargethebatteryfor16hoursundertheenvironmentalconditionsstatedabove Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonitsbase.Chargingisautomatic Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500powerconnector. Howdoesthebatteryneedtobecharged? Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeandautonomy(numberoftransactions)Theoptimalconditionsareasfollows: Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…) Theoptimaltemperatureisbetween+15°Cand+25°C Howcanthebatterybecharged?Usingtheterminalpowersupply ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedontherightsideoftheterminal. Connectthepowersupplyunittothepowersupplymainsnetwork Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)
USERGUIDE 17/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.5.4. ChangingthebatteryItisimperativetouseabatteryauthorizedbyIngenico.ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico. Turnitoffbypressingsimultaneouslyand (yellowkey)foraboutonesecond Removethebatterytrapdoor(seesection4.5.2“installingbattery”) Liftthebatteryandremoveitfromitscompartment Carefullydisconnectbattery,followingtheinstructionsbelow. Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalorconnectingterminalpowersupplywithoutbattery. Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2“Installingbattery” Closethebatterytrapdoorandchargethenewbattery.Seesection"4.5.3“ChargingtheBattery" Inordertopreservetheenvironment,disposeusedbatteryincompliancewithcurrentcountryrecyclinglegislation.(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthencorrectlyperform‐fullrechargewiththenextbattery.Disconnect,pullConnect,push
USERGUIDE 18/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved5. Recommendations5.1. SafetyPoweringdowntheLink/2500:DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmainsnetwork.LithiumcellTheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbyaqualifiedtechnician.Battery Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.•OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.•Donotshort‐circuitthebattery.•Donotattempttoopenthebatterycontainer.•Usedbatteriesmustbedisposedofattheappropriatedsites.Poweradapter•Adapter#1Model:PSA05E‐050QInput:AC100V~240V50~60Hz/0.2AOutput:DC5V/1A•Adapter#2Model:PSAI05R‐050QInput:AC100V~240V50~60Hz/0.3AOutput:DC5V/1ALabelexplain:Useonlypowersupplieslistedintheuserinstructions.WarningThereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire. SAM1/(SIM2)/SIM1(SAM2)readers’compartmentThetrapdoorforbattery,SAM1(SIM2)/SIM1(SAM2),readerslocatedunderneaththeterminal,mustbeinplaceduringthenormaloperationoftheterminal.Seesections"RemovalofSAM1/SAM2/SIM,modules"aswellas"Connectingthebattery".OnairplanesYourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethebatteryfromtheterminalwhenonanairplane.Non‐compliancewiththesesafetyrulesmayresultinlegalactionand/orabanonlateraccesstocellularnetworkservices.ExplosionareasCertainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepotsandanysitewhereblastingiscarriedout.Youareurgedtocomplywiththese
USERGUIDE 19/23Copyright©2012IngenicoR1190001900700002 Allrightsreservedregulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcoverenablinguseinproximitytoafuelpump.ElectronichealthappliancesYourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,suchashearingaids,pacemaker,hospitalequipment,etc.Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwithappropriateadvice.5.2. SecurityofyourterminalYourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.Itisstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshouldcheck,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusualwiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,thechipcardreaderoranyotherpartofyourterminal.Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurtheruseoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,youshouldcontacttheterminalhelpdeskimmediately.Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedtostaffthathavebeenindependentlyverifiedasbeingtrustworthy.Theterminalmustneverbeputinorleftatalocationwhereitcouldbestolenorreplacedbyanotherdevice.CAUTIONPositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN(PersonalIdentificationNumber)spyinginfeasible.Installingdeviceonanadjustablestandmustbeinsuchawaythatconsumerscanswiveltheterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisualobservationofthePIN‐entryprocessdifficult.Positioningofin‐storesecuritycamerassuchwaythatthePIN‐entrykeypadisnotvisible.NEVERaskthecustomertodivulgetheirPINCode.CustomersshouldbeadvisedtoensurethattheyarenotbeingoverlookedwhenenteringtheirPINCode. 
USERGUIDE 20/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved6. StandardsCEMarkTheCEmarkingindicatesLink/2500complieswiththerequirementsofEuropeanDirective1999/5/ECof9March1999onRadioandTelecommunicationsTerminalEquipmentfor: Theprotectionofthehealthandthesafetyoftheuserandanyotherperson. Theprotectionrequirementswithrespecttoelectromagneticcompatibility.Andcomplieswithharmonisedstandards.DependingLink/2500modelinvolvedstandards‐are:EUDirectives:AccordingtoharmonisedEUstandards:ProductProductTypeStandardsIssuedate1999/5/EC(R&TTEDirective)LinK/2500AllproducttypeEN60950‐12006+/A11:2009+/A1:2010+/A12:2011+/AC:2011+/A2:2013ContactLessEN302291‐1/2EN301489‐1EN301489‐3ETSIEN300330‐32005200820022015GSM/GPRS/UMTSEN301489‐1EN301489‐7EN301489‐24EN301511EN301908‐1EN301908‐2EN6231120082005200720032010201020082011/65/EU(RoHSDirective)AllproducttypeEN505812012
USERGUIDE 21/23Copyright©2012IngenicoR1190001900700002 AllrightsreservedEnvironnent(WEEE,BatteriesandPackaging) ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerningWasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteriesandAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecomeliablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrownawaybutcollectedseparatelyandrecycled.Ingenicoensuresthatefficientcollectionandrecyclingschemesareset‐upforWEEEandbatteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersformoredetailedinformationaboutthecompliancesolutioninplacefordisposingofyouroldproductandusedbatteries.Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwastebatterieswillensuresafetyofhumanhealthandenvironment.
USERGUIDE 22/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved7. TroubleshootingTheterminaldoesnotturnon Checkthebattery(isitdischarged,isitconnected?)Afulldischargedbatterycantakelongchargingtimetorecover ConnectterminaltoterminalpowersupplyorputitonpoweredbaseCardsarenotread Checkthatthemagneticcardisswipedcorrectly(withmagneticbandonterminalside). Swipeagainthecardwiththemagneticstripemovementconstantandrapid Verifythatthemagneticstripisnotdamaged,groovedorcracked Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreaderandremovedthecardonlyafterthetransactionisperformed.
USERGUIDE 23/23Copyright©2012IngenicoR1190001900700002 Allrightsreserved “ThisDocumentisCopyright©2012byINGENICOGroup.INGENICOretainsfullcopyrightownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionofINGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponinwritingbetweenINGENICOandtheuser.INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththepresentdocument.Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”Ingenico28‐32BoulevarddeGrenelle75015Paris‐FranceTél.+33(0)158018000–Fax+33(0)158019135www.ingenico.comYourcontact*296182111*

Navigation menu