Ingenico L2500CLBT Link/2500 User Manual draft LINK2500 User Guide V3

INGENICO Link/2500 draft LINK2500 User Guide V3

Users Manual

INGENICO–2832BoulevarddeGrenelle75015Paris‐FRANCE
Tél.+33(0)158018000Fax+33(0)158019135
www.ingenico.com
Link/2500
USERGUIDE
UserGuide
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Contents
1.Introduction__________________________________________________3
2.Presentation__________________________________________________5
2.1.Contentofthebox____________________________________________________5
2.1.1.Terminal______________________________________________________________________5
2.2.OverviewoftheLink/2500______________________________________________6
2.3.Keyboarddetailsandfunctionality_______________________________________9
3.Useoftheterminal___________________________________________10
3.1.Switchingofftheterminal_____________________________________________10
3.2.Readingcard________________________________________________________10
4.Installation__________________________________________________12
4.1.Recommendations___________________________________________________12
4.2.USBTerminalconnections_____________________________________________13
4.2.1.uUSB_______________________________________________________________________13
4.3.Openingtrapdoor____________________________________________________13
4.4.SAMs&SIMs________________________________________________________14
4.5.Battery_____________________________________________________________15
4.5.1.Maincharacteristics___________________________________________________________15
4.5.2.Installingthebattery__________________________________________________________15
4.5.3.Chargingthebattery___________________________________________________________16
4.5.4.Changingthebattery___________________________________________________________17
5.Recommendations____________________________________________18
5.1.Safety______________________________________________________________18
5.2.Securityofyourterminal______________________________________________19
6.Standards___________________________________________________20
7.Troubleshooting______________________________________________22
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1. Introduction
WehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalis
availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated
toyourmodel.
Readthisguidetounderstandandmakethebestuseofyourterminal.
Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand
securityrecommendations.
WARRANTY/SECURITY
Useonlythepowersupplyincludedwiththeproducttoensurebestperformanceand
safety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.
Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.
ThissymbolindicatesanimportantWarning.
Thissymbolindicatesapieceofadvice.
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AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser'sauthoritytooperatetheequipment.
Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowing
twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice
mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired
operation.
ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolled
environment.
Thistransmittermustnotbecolocatedoroperatinginconjunctionwithanyother
antennaortransmitter.
Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB
digitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.This
equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledand
usedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor
televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the
userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing
measures:
—Reorientorrelocatethereceivingantenna.
—Increasetheseparationbetweentheequipmentandreceiver.
—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe
receiverisconnected.
—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
ThisdevicecomplieswithISEDClicenceexemptRSSstandard(s).Operationissubject
tothefollowingtwoconditions:
(1)thisdevicemaynotcauseinterference,and
(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycause
undesiredoperationofthedevice.
LeprésentappareilestconformeauxCNRd'ISEDCapplicablesauxappareilsradio
exemptsdelicence.L'exploitationestautoriséeauxdeuxconditionssuivantes:
(1)l'appareilnedoitpasproduiredebrouillage,et
(2)l'utilisateurdel'appareildoitacceptertoutbrouillageradioélectriquesubi,mêmesile
brouillageestsusceptibled'encompromettrelefonctionnement.
ThisClassBdigitalapparatuscomplieswithCanadianICES003.
CetappareilnumériquedelaclasseBestconformeàlanormeNMB003duCanada.
Waring:
Thedevicecompliancewith RF Exposure requirement of Canadian
Leprésentappareilestconforme
AprèsexamendecematérielauxconformitéRFexposition
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2. Presentation
2.1. Contentofthebox
2.1.1. Terminal
ADVICE
Keepthepackaging.Itmustbereusedwhenevertheterminalisshipped.
Link/2500terminalunit
Abatterypackdisconnected
Userguide
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2.2. OverviewoftheLink/2500
Terminalunit
2’’4LCDDisplay
Smartcardreader
Magneticcard
reader
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Weight
(withoutbattery)
155g
Dimensions(Lxwxh)129x70x17mm
Electricalmainsnetwork100240VAC/5060Hz‐ClassIIequipment
ConnectionsonterminalTypeC
USB
seriallink
Powerconnector
Normaloption:
Compartmentwherearelocated:
thebatterypack
themodulesSAM1/SAM2/SIM1/SIM2
the2ndSmartcardreader(optional)
Model
1
(
FCCID:
X
KBL2
5
00CL
3
GWIBT
)
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Weight
(withbatteryinside)
121g
Dimensions(Lxwxh)129x70x13mm
Electricalmainsnetwork100240VAC/5060Hz‐ClassIIequipment
ConnectionsonterminalTypeC
USB
seriallink
Powerconnector
Specialoption:
Thinner
Nobatterypack,batteryinside;
NoTelecommmodule
Model2
(
FCCID:
X
KBL2
5
00CLBT
)
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2.3. Keyboarddetailsandfunctionality
Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.
Thefunctionskeyaccessesthe
differentapplicationmenus
Theredkeycancelsthe
procedureinprogress
Theyellowkeycancelsthelast
characte
r
Thegreenkeyvalidatesinput
selectionsandinformation.
Itisalsousedtoswitchonthe
terminal
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3. Useoftheterminal
ADVICE
Beforetousetheterminal,alwayscheckiftherollofpaperispresent.
3.1. Switchingofftheterminal
Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal
automaticallyshutsoff.
Itmayalsobeswitchbypressingsimultaneously and (yellowkey)forone
second.
Inordertorestarttheterminal,pressonthekeyboard.
3.2. Readingcard
Magneticstripecard
Thecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripe
facingtheterminal.
Usearegularmovementinordertoensureareliablecardreading.
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Smartcard
Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleavein
positionthroughoutthetransaction.
Contactless
Bringthecardfirmlyuptotheactivezone.Keepthe
cardclosetothereaderduringthetransaction
The4virtualLEDsaredisplayedduringthetransaction.
Theterminalbehaviorforthecardholdermaydependon:
Theterminalenvironment
Localusage(language…)
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4. Installation
4.1. Recommendations
LocationoftheLink/2500
Placethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothe
telephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,
protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,
antitheftbarrieretc.).
Operatingconditions
Ambient
temperaturefrom+0°Cto+50°C
Maxrelativehumidity85%at+40°C
Batterychargingconditions
Ambient
temperaturefrom+0°Cto+40°C
Storageconditions
Ambient
temperaturefrom
20°Cto+55°C
Maxrelativehumidity85%at+55°C
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4.2. USBTerminalconnections
4.2.1. uUSB
ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wireless
terminal(seebelowpicture).ThisconnectormanagesHostandSlaveconnexions.
TheterminalsupportsUSBKeyswithFAT16orFAT32
TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)
*TypeCconnectordurability:upto10000matingcycles
4.3. Openingtrapdoor
ThissectiononlyfitforModel1.Model2integratebatteryinside,sonotrapdoor.
CAUTION:
Switchofftheterminalbeforeopeningthetrapdoor.
Turntheterminalandunclipthetrapdoorbypushingontheclip
withasshownwiththearrowsonthepicture
USB
t
ype
C
ConnectorusedforPCtravel
charger,USBKey,etc…
Model1
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4.4. SAMs&SIMs
ThisSectiononlyfit for Model 1. Model 2 no SAMs/SIMs functions. No SAMs&SIMs connectors.
TheconnectormodulessecuritySAM/SIMislocatedinsidetheterminal,inaclosed
compartment.
SAMsandSIMsareidentifiedbytheengravedmarksonthe
lowerhousing
WhenintroducingaSAM/SIMinitsslot,besuretoputthecut
cornerasindicatedontheengravedmarks
SAM
2
Connector
(DualSIMterminals)
SIM
1
Connector
(DualSAMterminals)
Model
1
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4.5. Battery
4.5.1. Maincharacteristics
CharacteristicsLiion1200mAh
Charge
(powersupply1.0A)
50%capacityin1,5h;fullcapacityin4hours
Batterylife
450transactionsinGPRSwithfullychargedbattery,
printingandbacklitactivated.
CanremainpoweredONupto150hourswith
connectedGPRSlinkandterminalinsleepingstate
startingwithfullychargedbatteryandwithoutenergy
consumptionrelatedtobacklitorradiolink
*Thebatterycapacitydependsonthemodelofterminalanditsuse
4.5.2. Installingthebattery
WARNING
Checkthattheterminalisnotconnectedtothemainelectricnetwork.
ThissectiononlyfitforModel1.Model2integratebatteryinside,cannotremovethe
battery.
Turnyourterminalandunclipthebatterytrapdoorbypushingon
thebuttonasshownonthepicture
Disengagethetrapdoor
Takethebatterypackincludedinthebox
Locatethebatterypackconnectorbesidethebattery
compartment
Plugthebatterypackconnectoraccordingto
theconnectorlocatingsystemand(asshown
onpicture).
Verifythatitlocks.
Placethebatterypackinitscompartment.
Closethebatterycompartmenttrapdoor.
Batterycompartment
Model
1
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4.5.3. Chargingthebattery
Whendoesthebatteryneedtobecharged?
Oninitialstartup,chargethebatteryfor16hoursundertheenvironmental
conditionsstatedabove
Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonits
base.Chargingisautomatic
Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500
powerconnector.
Howdoesthebatteryneedtobecharged?
Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand
autonomy(numberoftransactions)
Theoptimalconditionsareasfollows:
Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)
Theoptimaltemperatureisbetween+15°Cand+25°C
Howcanthebatterybecharged?
Usingtheterminalpowersupply

ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedon
therightsideoftheterminal.
Connectthepowersupplyunittothepowersupplymainsnetwork
Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)
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4.5.4. Changingthebattery
ItisimperativetouseabatteryauthorizedbyIngenico.
ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.
Turnitoffbypressingsimultaneouslyand (yellowkey)forabout
onesecond
Removethebatterytrapdoor(seesection4.5.2“installingbattery”)
Liftthebatteryandremoveitfromitscompartment
Carefullydisconnectbattery,followingtheinstructionsbelow.
Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalor
connectingterminalpowersupplywithoutbattery.
Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2
“Installingbattery”
Closethebatterytrapdoorandchargethenewbattery.Seesection"4.5.3
“ChargingtheBattery"
Inordertopreservetheenvironment,disposeusedbatteryincompliancewith
currentcountryrecyclinglegislation.
(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthen
correctlyperformfullrechargewiththenextbattery.
Disconnect
,
p
ull
Connect
,
p
ush
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5. Recommendations
5.1. Safety
PoweringdowntheLink/2500:
DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmains
network.
Lithiumcell
TheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbya
qualifiedtechnician.
Battery
 Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.
OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.
Donotshortcircuitthebattery.
Donotattempttoopenthebatterycontainer.
Usedbatteriesmustbedisposedofattheappropriatedsites.
Poweradapter
Adapter#1
Model:PSA05E050Q
Input:AC100V~240V50~60Hz/0.2A
Output:DC5V/1A
Adapter#2
Model:PSAI05R050Q
Input:AC100V~240V50~60Hz/0.3A
Output:DC5V/1A
Labelexplain
:Useonlypowersupplieslistedintheuserinstructions.
Warning
Thereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire.
SAM1/(SIM2)/SIM1(SAM2)readers’compartment
Thetrapdoorforbattery,SAM1(SIM2)/SIM1(SAM2),readerslocatedunderneaththe
terminal,mustbeinplaceduringthenormaloperationoftheterminal.Seesections
"RemovalofSAM1/SAM2/SIM,modules"aswellas"Connectingthebattery".
Onairplanes
Yourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethe
batteryfromtheterminalwhenonanairplane.
Noncompliancewiththesesafetyrulesmayresultinlegalactionand/orabanon
lateraccesstocellularnetworkservices.
Explosionareas
Certainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepots
andanysitewhereblastingiscarriedout.Youareurgedtocomplywiththese
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regulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcover
enablinguseinproximitytoafuelpump.
Electronichealthappliances
Yourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,such
ashearingaids,pacemaker,hospitalequipment,etc.
Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwith
appropriateadvice.
5.2. Securityofyourterminal
YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.
Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It
isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould
check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual
wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the
chipcardreaderoranyotherpartofyourterminal.Suchcheckswouldprovidewarningof
anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof
individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.
Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther
useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you
shouldcontacttheterminalhelpdeskimmediately.
Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto
staffthathavebeenindependentlyverifiedasbeingtrustworthy.
Theterminalmustneverbeputinorleftatalocationwhereitcouldbestolenorreplaced
byanotherdevice.
CAUTION
PositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN
(PersonalIdentificationNumber)spyinginfeasible.
Installingdeviceonanadjustablestandmustbeinsuchawaythatconsumerscanswivel
theterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisual
observationofthePINentryprocessdifficult.
PositioningofinstoresecuritycamerassuchwaythatthePINentrykeypadisnotvisible.
NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure
thattheyarenotbeingoverlookedwhenenteringtheirPINCode.
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6. Standards
CEMark
TheCEmarkingindicatesLink/2500complieswiththerequirementsofEuropeanDirective
1999/5/ECof9March1999onRadioandTelecommunicationsTerminalEquipmentfor:
Theprotectionofthehealthandthesafetyoftheuserandanyotherperson.
Theprotectionrequirementswithrespecttoelectromagneticcompatibility.
Andcomplieswithharmonisedstandards.
DependingLink/2500modelinvolvedstandardsare:
EUDirectives:
AccordingtoharmonisedEUstandards:
ProductProductTypeStandardsIssuedate
1999/5/EC

(R&TTEDirective)
LinK/2500
Allproducttype
EN609501
2006+/A11:2009
+/A1:2010
+/A12:2011
+/AC:2011
+/A2:2013
ContactLess
EN3022911/2
EN3014891
EN3014893
ETSIEN3003303
2005
2008
2002
2015
GSM/GPRS/UMTS
EN3014891
EN3014897
EN30148924
EN301511
EN3019081
EN3019082
EN62311
2008
2005
2007
2003
2010
2010
2008
2011/65/EU

(RoHSDirective)Allproducttype
EN505812012
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Environnent(WEEE,BatteriesandPackaging)
ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerning
WasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteries
andAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecome
liablefortakeback,treatmentandrecyclinguponendoflifeofequipmentandbatteries.
TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrown
awaybutcollectedseparatelyandrecycled.
IngenicoensuresthatefficientcollectionandrecyclingschemesaresetupforWEEEand
batteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersfor
moredetailedinformationaboutthecompliancesolutioninplacefordisposingofyourold
productandusedbatteries.
Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.
Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwaste
batterieswillensuresafetyofhumanhealthandenvironment.
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7. Troubleshooting
Theterminaldoesnotturnon
Checkthebattery(isitdischarged,isitconnected?)
Afulldischargedbatterycantakelongchargingtimetorecover
Connectterminaltoterminalpowersupplyorputitonpoweredbase
Cardsarenotread
Checkthatthemagneticcardisswipedcorrectly(withmagneticband
onterminalside).
Swipeagainthecardwiththemagneticstripemovementconstantandrapid
Verifythatthemagneticstripisnotdamaged,groovedorcracked
Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreader
andremovedthecardonlyafterthetransactionisperformed.
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
“ThisDocumentisCopyright©2012byINGENICOGroup.INGENICOretainsfullcopyrightownership,
rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethis
documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents
inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof
INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty
withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto
theconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformation
containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.
Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas
possible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdated
information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and
donotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponin
writingbetweenINGENICOandtheuser.
INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththe
presentdocument.
Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”
Ingenico
2832BoulevarddeGrenelle
75015Paris‐France
Tél.+33(0)158018000Fax+33(0)158019135
www.ingenico.com
Yourcontact
*296182111*

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