Ingenico LANE3000CL Standalone Payment terminal User Manual 900033034 R11 000 02 indd

INGENICO Standalone Payment terminal 900033034 R11 000 02 indd

User Manual

Download: Ingenico LANE3000CL Standalone Payment terminal User Manual 900033034  R11 000 02 indd
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Document ID3785941
Application IDYPzumbwbrQuXG+03WTRdlQ==
Document DescriptionUser Manual
Short Term ConfidentialNo
Permanent ConfidentialNo
SupercedeNo
Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize41.69kB (521129 bits)
Date Submitted2018-03-19 00:00:00
Date Available2018-03-19 00:00:00
Creation Date2018-03-06 11:50:21
Producing SoftwareAdobe PDF Library 15.0
Document Lastmod2018-03-06 11:50:27
Document Title900033034 R11 000 02.indd
Document CreatorAcrobat PDFMaker 18 pour Word

Lane/3000
Desk/1500
User Guide
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Contents
1_Introduction
2_Unpacking
3_Recommendations
3_1 Safety
3_2 Security of your terminal
(tampering attempt detection)
3_3 Main Characteristics
3_3_1 Standard version
3_3_2 Power characteristics
10
3_4 Functional description
11
3_5 Installation & Connections
12
3_5_1 Positioning the terminal
12
3_5_2 Inserting SAM (Secure access module)
12
3_5_3 Connecting the terminal to the host
15
3_5_4 Setting the terminal on the standpole
adaptor
16
4_Daily use
18
4_1 Card reading
18
4_1_1 Swiping a card
18
4_1_2 Inserting a smart card
18
4_1_3 Reading a contactless card
18
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4_2 Signature capture (Option)
19
4_3 Audio (Option)
19
5_Maintenance
20
5_1 Cleaning
20
5_1_1 Cleaning of the terminal
20
5_1_2 Entretien du terminal
20
5_1_3 Wartung von Endgeräten
21
5_2 Transport and storage
21
5_3 Troubleshooting
21
6_Cables
23
7_Norms & Marking
24
7_1 Federal Communications
Commission (FCC) Statement
24
7_2 Industry Canada (IC) Statement
26
7_3 Environment (WEEE, Batteries and
Packaging)
26
7_4 Marking
27
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Copyright© 2018 Ingenico
All rights reserved
1_Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
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2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):
The terminal
The box may also include the following items depending on your
working configuration:
An installation guide
Cable (specific to connectivity requirements)
Power supply unit and power cord
A stylus
Modules
Screws to fix the main cable and the module
CAUTION
The power supply unit provided with your equipment is
specially designed for it. Do not use any other power supply.
ADVICE
Keep the packaging. It must be re-used whenever the
terminal is shipped.
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3_Recommendations
3_1 Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with the
terminal or the power provided by a cash register limited
power source (LPS according to IEC60950-1 or IEC62368-1).
Authorized power supply units :
Power Supply
Unit Supplier
PHIHONG
TECHNOLOGY
Co. Ltd
Type
Supplier
Electrical
reference characteristics
Wallplug PSC16E080L6IN-R
8VDC 2A
Level VI
Ingenico
part number
296199611
296196003
PSC16A080L6IN-R
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is not
accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk of explosion if the battery is replaced by an incorrect
type. Dispose of used battery according to the instructions.
Electrical power supply network
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use.
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Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
3_2 Security of your terminal
(tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal.
Your terminal detects any “tampered state”. In this state the terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Warranty label
(on the bottom side of the
terminal)
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WARNING
If the warranty label is torn or removed, the warranty will
be void.
CAUTION
Positioning of the terminal on check stand must be in such
a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PINentry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code.
CAUTION
This equipment may not be modified, altered or changed in
any way without signed written permission from Ingenico
3_3 Main Characteristics
3_3_1 Standard version
Weight
(Poids, Gewicht)
254g (8.95 oz)
Size
(dimensions, Maße)
180.2 (L) x 83.2 (W) x 43 (H) mm
Display
2.8” backlit LCD, QVGA (800 x 480 pixels)
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Operating conditions
Ambient temperature
from 0°C to +40°C (External power supply)
from 0°C to +45°C (Other)
Max relative humidity
85% RH non-condensing at +40°C
Max altitude
2000 m
Storage conditions
Storage temperature
-20°C, +55°C
Max relative humidity
85% at +55°C
3_3_2 Power characteristics
Power supply units
The terminal can be powered by several ways:
•
An external power supply unit (LPS type according
•
•
IEC60950-1 or IEC62368-1 standard)
By POE (Power over Ethernet - IEEE 802.3af compliant)
By USB (5VDC or 12VDC – LPS type)
The characteristics for each type of power supply are detailed
hereafter.
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Power supply unit
External Power supply
Model Name
296199611
PSC16E-080L6IN-R
160g (5.6 oz)
Weight
Size (l x w x h)
74 x 35 x 46.2 mm
296196003
PSC16A-080L6IN-R
160g (5.6 oz)
74 x 35 x 46.2 mm
Level VI
Level VI
Input voltage
AC 100-240V 50-60Hz
AC 100-240V 50-60Hz
Ouput voltage
DC 8V 2A (+/- 5%)
DC 8V 2A (+/- 5%)
PD (Powered Device)
PSE (Power Sourcing
Equipment)
Class
POE (IEEE 802.3af)
Power
DC 48V 1.3W
Class 0
DC 5V 0.5A
DC 12V 2A
USB power
Output voltage
WARNING
The power supply unit provided with your equipment is
specially designed for this Ingenico terminal. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
AVERTISSEMENT
Dans le cas où vous choisiriez d’utiliser un bloc alimentation,
assurez-vous de n’utiliser que le bloc d’alimentation qui a
été conçu spécialement pour votre terminal. N’utilisez pas
d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.
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WARNHINWEIS
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
3_4 Functional description
Magnetic
stripe
Reader
Contactless
Reader
2.8" TFT
Display
15 keys keypad
(19 keys when no
Touchscreen)
Smartcard
Reader
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3_5 Installation & Connections
3_5_1 positioning the terminal
Place the terminal with an easy access to an electrical outlet. Place
the terminal away from any heat source and protected from dust,
vibrations and electromagnetic radiations (away from video terminals,
PC, anti-shoplifting barriers...). The terminal is exclusively made for
indoor use.
The terminal may be mounted on a flat surface, wall, or customer
stand.
CAUTION
Do not place the terminal on a PC monitor, adjacent to an
electronically active security tag deactivation system, or
near other sources of magnetic fields.
The Terminal device must be at least 30 centimeters (12 inches) away
from an electronically active type of security tag deactivation pad.
An electronically active system sends out a powerful and
potentially disruptive signal to deactivate the security tag. If
the terminal device is placed too close to the system’s pad, or
placed above the pad, the product may not work properly.
A passive system is a permanent magnet type that does not send
out a signal. This type should not affect the terminal device.
3_5_2 Inserting SAM (Secure access module)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
Perform the following operations:
Unscrew the module and remove it
Access to SAM is now possible.
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The SAM need to be inserted on the reverse side of the module
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Insert the SAM Card into the slot marked (1), (2) or (3) by sliding
it. Take care to ensure that the SAM Card is inserted in the
correct manner. The cut corner must be positioned as indicated
on the figure below.
Slide back the module inside the terminal and screw it tight
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CAUTION
Do not use any tools when installing or removing the SAM
Card.
WARNING
During this operation, it is necessary to be in an ESD
protected environment. As this is not very easy, it is
recommended to make this operation using ESD shoes for
example.
3_5_3 Connecting the terminal to the host
CAUTION
Connecting must be made when power supply unit is not
plugged in the cable.
Flip the terminal. There is one port on the back for power
and communications.
Connect the cable on the terminal.
Connect the other end to the power supply unit and a
Host (PC / cash register…).
Plug the power supply into the mains.
Lane/3000
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WARNING
The main port at the back must not be used to connect a video
cable.
Only connect cables provided by Ingenico.
Note : 2 screws can be added (M2.5 x 8) to hold more firmly the cable
to the terminal.
3_5_4 Setting the terminal on the stand- pole
adaptor
Install the terminal on a flat surface is not possible on the Lane/3000
(Desk/1500) as is. It is designed to be fitted on a stand-pole adaptor.
The specific pattern by Ingenico is also available on the Lane/3000
and Desk/1500.
To fit the Lane/3000 or Desk/1500 to the stand pole adaptor, it only
requires to slide down the terminal until a click sound:
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Click!
The terminal is now ready to use:
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4_Daily use
4_1 Card reading
4_1_1 Swiping a card
Insert the card manually in the reader, magnetic
stripe facing the main body of the terminal, and
slide the card from the rear to the front in a
continuous motion for best results.
Swipe the card with constant speed, neither too slowly
nor too fast, to maximize the reading efficiency and avoid
annoying repetitions.
4_1_2 Inserting a smart card
Chip cards should be inserted into your
terminal as illustrated with the chip facing up
and into the card reader.
4_1_3 Reading a contactless card
Bring the card to the active zone above the
contactless logo (at about 1cm).
Keep the card close to the contactless logo
during the transaction.
Your contactless terminal provides four
contactless status lights located above the
contactless logo.
When a contactless transaction is started the first (left hand) status
light will be lit steadily; this indicates that the contactless is in use
but a card is not being read.
When a contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be
lit in turn. The card read is successful when all four status lights are
lit and a confirmation tone can be heard.
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CAUTION
Do not stick any label onto the contactless active zone. It
can decrease seriously contactless efficiency.
CAUTION
Avoid metallic parts around the contactless area.
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5_Maintenance
5_1 Cleaning
5_1_1 Cleaning of the terminal
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are :
Use Ingenico Cleaning
cleaningcards.com/
kit
http://www.ingenico.
Do not clean the electrical connections.
Do not use in any case, solvents, detergents or abrasive
products :
Those materials might damage the plastic or
electrical contacts.
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
5_1_2 Entretien du terminal
ATTENTION
Assurez-vous que tous les câbles sont bien débranchés du
terminal avant toute intervention de maintenance sur le
terminal.
Avant tout, débranchez tous les câbles du terminal.
Pour bien nettoyer le terminal :
Utilisez les kits de nettoyage Ingenico : http://www.
ingenico.cleaningcards.com/
Ne nettoyez pas les connexions électriques.
N’utilisez jamais de solvants, de détergents, d’alcool ou
de produits abrasifs :
Ces produits peuvent endommager le plastique
ou les contacts électriques.
Evitez d’exposer le terminal aux rayons directs du soleil.
N’insérez rien dans la fente du lecteur de carte.
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5_1_3 Wartung von Endgeräten
ACHTUNG
Stellen Sie vor jeglicher Wartungsarbeit an dem Terminal
sicher, dass die Stromversorgung unterbrochen ist
Als erstes alle Kabel vom Terminal trennen.
Regeln für eine ordnungsgemässe Reinigung des Terminals :
Für die Außenseite des Terminals, Ingenico Cleaning kits
benutzen: http://www.ingenico.cleaningcards.com/
Keine elektrischen Anschlüsse reinigen.
Auf keinen Fall Lösungsmittel, Waschmittel oder
Scheuermittel verwenden:
diese Mittel können den Kunststoff oder
elektrische Kontakte beschädigen.
Das Terminal keiner direkten Sonneneinstrahlung
aussetzen.
Nichts in den Schlitz des Chipkartenlesers einführen.
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
5_2 Transport and storage
Use the original packaging for storage or returning the
unit.
Disconnect all cables from the terminal during the
transport.
5_3 Troubleshooting
Device is not working
Make sure that the terminal connector is fully inserted into the
back of the device.
Restart the device.
If you have another working terminal device, swap the
devices to determine if the problem is with the device, cable,
POS, or power supply.
If the Lane/3000 or Desk/1500 device is directly connected to a
host, reset the host by turning it off and back on again.
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Magnetic Card Reader Does Not Work Properly
When sliding the card through the reader, make sure that the
magnetic stripe on the card is facing the terminal display
screen (see Swiping a Magnetic Stripe Card).
Swipe the card at a faster or middle steady speed.
Inspect the magnetic stripe on the card to make sure it is not
scratched or badly worn.
Security tag deactivation system could disturb the magnetic
card reader
To determine if the problem is with the card :
a. If your host device has a magnetic stripe reader, try swiping
the card there.
b. If you have another working Lane/3000 or Desk/1500 device,
try swiping the card there.
Smart Card Reader Does Not Work Properly
Make sure you have inserted correctly the smart card into the
smart card reader and removed the card only after the
transaction
WARNING
Changes or modifications to this device not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
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6_Cables
The terminal can be connected to the host by several ways, with
alternative cables:
High speed USB device
Ethernet
RS232
Following are some alternative accessories that can be used to
connect the terminal. This list is not exhaustive. Please contact your
reseller for more information.
RS232 cable (optional)
Power supply unit
Connector for terminal
RS232 connector
USB cable (optional)
Reference: 296111170AC (length 2m)
Connector for terminal
Power supply unit
USB connector
USB powered 12V cable (optional)
Connector for terminal
12 V
Special USB shielded cable
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Ethernet cable (optional)
Power supply unit
Connector for terminal
Ethernet connector
7_Norms & Marking
7_1 Federal Communications
Commission (FCC) Statement
15.21
You are cautioned that changes or modifications not expressly
approved by the part responsible for compliance could void the user’s
authority to operate the equipment.
15.105(b)
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for
help.
15.19 (a) (3)
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
1) This device may not cause harmful interference and
2) This device must accept any interference received, including
interference that may cause undesired operation of the device.
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CAUTION:
To comply with FCC RF Exposure compliance, the equipment must
be installed to provide a separation distance of at least 20 cm
from all persons.
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7_2 Industry Canada (IC) Statement.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1) this device may not cause interference, and
2) This device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes:
1) l’appareil ne doit pas produire de brouillage, et
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
7_3 Environment (WEEE, Batteries and
Packaging)
This product is labeled in accordance with European Directives
2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your resellers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.
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7_4 Marking
Below, you will find the different symbols used on the product and its
power supply.
The CE marking is the manufacturer’s declaration that
the product meets the requirements of the applicable
EC directives. The CE mark is a mandatory conformity
marking for certain products sold within the European
Economic Area (EEA).
This TÜV symbol shows consumers at a glance that a
product has been examined by neutral experts and that
there are no safety concerns
The UL mark appears on end products and complete
components suitable for factory and field installation.
All of the products carrying these marks are covered
by our Follow-Up Services program to determine that
products continue to be manufactured in compliance
with UL’s safety requirements.
The RCM mark will be the only mark to indicate
compliance with the Australian Communications and
Media Authority’s (ACMA) regulatory arrangements for
telecommunications, radio, EMC and electromagnetic
energy (EME).
The C-Tick is an identification trademark registered to
the Australian Communications Media Authority (ACMA).
The C-Tick mark signifies that the labelled electronic
device is compliant with applicable electromagnetic
compatibility (EMC) requirements
Waste of Electrical and Electronic Equipment (WEEE)
symbol indicates that when the end-user wishes
to discard this product, it must be sent to separate
collection facilities for recovery and recycling. By
separating this product from other household-type
waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be
conserved.
This logo indicates that the product operates with an
alternative voltage. This symbol is followed by the
ratings (voltage and current for instance)
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This logo indicates that the product operates with a continuous
voltage. This symbol is followed by the ratings (voltage and
current for instance)
Mark indicating a power supply meets the level VI
requirements.
Double insulated or class 2 electrical appliances are products
that have been designed in a way so as not to require a safety
connection to electrical earth (These products must NOT have
a safety connection to Earth).
Indoor use symbol.
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“This Document is Copyright © 2018 by INGENICO Group. INGENICO
retains full copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he will keep the document confidential and will
not use its contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If such permission is granted, it will be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.
All trademarks used in this document remain the property of their
rightful owners.”
Your contact
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
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Instance ID                     : uuid:6a9d7f9b-e14b-4a49-82f4-26af82ba8c2e
Subject                         : 8
Format                          : application/pdf
Title                           : 900033034  R11 000 02.indd
Producer                        : Adobe PDF Library 15.0
Page Layout                     : OneColumn
Page Count                      : 29
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FCC ID Filing: XKB-LANE3000CL

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