Ingenico M5000CLWIBT Mobile Payment terminal User Manual 900017771 R11 000 07 MOVE5000 indd

INGENICO Mobile Payment terminal 900017771 R11 000 07 MOVE5000 indd

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28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Move 5000

User Guide

Optional

Move 5000

900017771 R11 000 07/0117

Contents

1_Introduction

2_Presentation

2_1 Content of the box

2_1_1 Terminal

2_2 Overview on the MOVE/5000

2_3 Keyboard details and functionality

2_4 Touch panel

3_Use of the terminal

3_1 Switching off the terminal

3_2 Reading card

4_Installation

4_1 Recommendations

4_2 USB Terminal connections

4_2_1 uUSB

4_2_2 MicroSD Memory Card

4_3 Opening trap door

4_4 SAMs & SIMs

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4_5 Battery

4_5_1 Main characteristics

4_5_2 Installing the battery

4_5_3 Charging the battery

4_5_4 Changing the battery

4_6 Paper roll

4_6_1 Main characteristics of INGENICO paper roll

4_6_2 Installing paper roll

5_Recommendations

5_1 Safety

5_2 Security of your terminal

5_3 Fixed installation

6_Standards

6_1 Environment (WEEE, Batteries and

Packaging)

6_2 FCC/IC Compliance

7_Troubleshooting

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1_Introduction

We hope that you will be fully satised with your new terminal

MOVE/5000. This terminal is available in different models. Please

select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal.

It presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2_Presentation

WARNING

The power supply unit provided with your equipment

is specially designed for Ingenico terminals. Do not use

any other power supply. The use of a power supply with

apparently similar voltage/current characteristics may

damage your terminal.

2_1 Content of the box

2_1_1 Terminal

MOVE/5000 terminal unit equipped

with a paper roll

A battery pack disconnected

Power adapter

User guide

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ADVICE

Keep the packaging. It must be re-used whenever the termi-

nal is shipped.

2_2 Overview of the MOVE/5000

Terminal unit

3’’5 LCD Display with

touch panel

Backlit keyboard

Smart card reader

Easy loading printer

Magnetic

card reader

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Compartment where are located:

the battery pack

the modules SAM1/SAM2/SIM1/SIM2

the 2nd Smart card reader (optional)

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2_3 Keyboard details and functiona-

lity

Weight

(without paper roll nor

battery)

310g

Dimensions (L x w x h) 169x78x57 mm

Electrical mains network 100-240VAC / 50-60 Hz - Class II

equipment

Connections on terminal

Micro USB AB serial link

Power connector

Contacts for Cradle

Some keys can have other functions according to the appli-

cations that are in the terminal.

The functions key accesses

the different application

menus

The red key cancels the

procedure in progress

The yellow key cancels the

last character

The green key validates input

selections and information.

It is also used to switch on

the terminal

Feed paper a few centimers

if pressed for a long time

(more than 2 seconds)

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2_4 Touch panel

The Move/5000 device is equipped with touch panel that allows you

capture functions and menus by your nger or using a stylus.

3_Use of the terminal

3_1 Switching off the terminal

ADVICE

Before to use the terminal, always check if the roll of paper

is present.

If the battery is empty and the terminal in use is removed from its

base, the terminal automatically shuts off.

It may also be switch by pressing simultaneously and (yellow

key) for one second.

In order to restart the terminal, press on the keyboard.

3_2 Reading card

The card can be read either from bottom to top or from top

to bottom, with the stripe facing the terminal.

Use a regular movement in order to ensure a reliable card

reading.

Magnetic stripe card

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Card reader: insert the card horizontally with the chip facing

upwards and leave in position throughout the transaction.

Smart card

2nd card reader (Optional): is located under terminal

trapdoor (on back of the terminal). Insert the card up side

down chip facing the terminal.

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Bring the card rmly up to the active zone. Keep the card

close to the reader during the transaction

Contactless (optional)

The 4 virtual LEDs are displayed during the transaction.

The terminal behavior for the cardholder may depend on:

The terminal environment

Local usage (language…)

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4_Installation

4_1 Recommendations

Location of the Move5000

Place the base on at surface near an electric socket and according

to the base to the telephone or a Ethernet socket. The terminal should

be placed far from any very hot zones, protected from vibrations,

dust, damp and electromagnetic radiation (computer screen, anti-theft

barrier etc.).

Operating conditions

Ambient temperature from +0°C to +50°C

Max relative humidity 85% at +40°C

Battery charging conditions

Ambient temperature from +0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

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4_2 USB Terminal connections

4_2_1 uUSB

There is an USB connector (microAB) on the left side of

the Move/5000 Wireless terminal (see below picture). This

connector manages Host and Slave connexions.

The terminal supports USB Keys with FAT16 or FAT32

The USB Key has to be used with an USB adapter (refers to

accessories section)

USB micro AB

Connector used for PC travel

charger, USB Key, etc…

*MicroAB connector durability: up to 10 000 mating cycles

4_2_2 MicroSD memory Card

Insert the MicroSD Memory Card into the connector slot as

shown on the gure.

MicroSD connector is located on terminal side.

The terminal supports MicroSD up to 32GB

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microSD connector

4_3 Opening trap door

CAUTION

Switch off the terminal before opening the trapdoor.

Turn the terminal and unclip the trapdoor by pushing on the

clip with as shown with the arrows on the picture

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4_4 SAMs & SIMs

The connector modules security SAM/SIM are located inside the

terminal, in a closed compartment.

SAMs and SIMs are indentied by the engraved marks on the

lower housing

When introducing a SAM/SIM in its slot, be sure to put the cut

corner as indicated on the engraved marks

SIM 2 Connector (Dual SIM terminals)

or SAM3 connector SIM 1 Connector

SIM 1 Connector

SIM 2 Connector

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4_5 Battery

4_5_1 Main characteristics

Charge

(power supply-1.5A)

50% capacity in 1,5 h; full capacity

in 4 hours

Battery life

Characteristics Li-ion 2900 mAh

450 transactions in GPRS with

fully charged battery, printing and

backlit activated

Can remain powered ON up to

150 hours with connected GPRS

link and terminal in sleeping state

starting with fully charged battery

and without energy consumption

related to backlit or radio link

* The battery capacity depends on the model of terminal and its use

4_5_2 Installing the battery

WARNING

Check that the terminal is not connected to the main electric

network.

Turn your terminal and unclip the battery trapdoor by

pushing on the button as shown on the picture

Disengage the trapdoor

Take the battery pack included in the box

Locate the battery pack connector beside the battery

compartment

Plug the battery pack connector according to the

connector locating system and (as shown on picture).

Verify that it locks.

Place the battery pack in its compartment.

Close the battery compartment trapdoor.

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Battery compartment

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4_5_3 Charging the battery

When does the battery need to be charged?

On initial start up, charge the battery for 16 hours under the

environmental conditions stated above

When used daily, the terminal recharges its batteries each time it

is placed on its base . Charging is automatic

When used with a terminal power supply: connect the power

supply to Move5000 power connector.

How does the battery need to be charged?

The environment in which the charge takes place inuences

battery lifetime and autonomy (number of transactions)

The optimal conditions are as follows:

/ Charging away from any external heat source (radiator, sun,

enclosed area…)

/ The optimal temperature is between +15°C and +25°C

How can the battery be charged?

Using the base

Place the terminal on its base

Check if the battery symbol is ashing or moving (=battery

charging).

Using the terminal power supply (the terminal is out of its base)

Connect the terminal power supply unit to the terminal microAB

connector located on the left side of the terminal.

Connect the power supply unit to the power supply mains

network

Check to see if the battery symbol is ashing or moving(=battery

charging)

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4_5_4 Changing the battery

It is imperative to use a battery authorized by Ingenico.

There is danger of explosion if battery used is not approved

by Ingenico.

Remove the terminal from its base

Turn it off by pressing simultaneously and (yellow

key) for about one second

Remove the battery trapdoor (see section 4.5.2“installing

battery”)

Carefully disconnect battery, following the instructions below.

Unlock the connector by

pressing the locking mechanism

as indicated by F1 arrow while

pulling this connector (F2 arrow ).

Release traction on it as soon as

the connector comes unclipped

Finish extracting connector

by tilting it slightly (F3 arrow)

to bring it away from the

terminal housing

Inform the terminal that battery will be replaced (*). Do so

start the terminal without battery by tting it on its base,

or connecting terminal power supply.

Remove terminal from base or disconnect terminal power

supply

Connect and install the new battery by following the

instructions in section 4.5.2 “Installing battery”

Close the battery trapdoor and charge the new battery.

See section «0 “Charging the Battery»

In order to preserve the environnement, dispose used

battery in compliance with current country recycling

legislation.

(*)The terminal memorizes that there is no battery simply by powering

up. It will then correctly perform-full recharge with the next battery.

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4_6 Paper roll

4_6_1 Mains characteristics of INGENICO

paper roll

Colour White

Width

R40 paper roll Characteristics Precisions

Depending on IWL model two paper roll can be used:

58 mm

Diameter 40 mm

Length About 18 metres

The thermal paper can be deteriorated by poor storage

conditions, so we recommend you to avoid:

/ storage in hot wet places (near air-conditioner, humidity

higher than 85%)

/ exposure to sunlight or ultraviolet for long periods

/ contact with organic solvents (solvent type adhesive)

/ direct contact with materials containing plasticizers (PVC

transparent folders or envelopes)

/ direct contact with «diazo» papers

/ direct contact with water

/ Rubbing or pressing the paper too strongly

WARNING

For best product performance, only use heat sensitized

paper approved by Ingenico.

WARNING

Switch off the terminal prior to installing a paper roll.

Use only paper approved by Ingenico.

The use of non approved paper is likely to damage the

printer of your terminal.

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4_6_2 Installing paper roll

Open the paper compartment by lifting the catch located at

the rear of the terminal and pull the cover to the rear of the

terminal.

Insert the paper roll in the compartment following the

directions shown on the below picture

Pull the paper up to the top of the terminal

Maintain the paper and close the lid

Press simultaneously on both upper corners of the paper

ap, as shown by arrows on picture, until it clips into position

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ADVICE

If you insert a new R40 paper roll, tear off the rst length

(one complete turn to avoid printing on adhesive tape

footprint).

5_Recommendations

5_1 Safety

Disconnect the Move/5000 power supply block adapter from

the electrical mains network.

Powering down the Move/5000 :

The Move/5000 is tted with an internal lithium cell which can

only be accessed by a qualied technician.

Lithium cell

Move5000 is tted with battery specially designed for this

terminal.

Battery

Only use the appropriate chargers and batteries listed in the

Ingenico’s catalogue.

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriates sites.

WARNING

There is a risk of explosion if the battery is incorrectly re-

placed or is placed in a re.

The electrical outlet must meet the following criteria :

Electrical power outlet

Must be installed near the equipment and easily accessible;

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriates sites.

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The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2),

readers located underneath the terminal, must be in place during

the normal operation of the terminal. See sections «Removal of

SAM1/SAM2/SIM, modules» as well as «Connecting the battery».

SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment

Your handset must be switched off by removing the battery pack.

Remove the battery from the terminal when on an airplane.

Non-compliance with these safety rules may result in legal action

and/or a ban on later access to cellular network services.

On airplanes

Certain regulations restrict the use of radio equipment in chemical

plants, fuel depots and any site where blasting is carried out. You

are urged to comply with these regulations. The terminal shall be

protected by a specially tted and certied cover enabling use in

proximity to a fuel pump.

Explosion areas

Your handset is a radio transmitter which may interfere with

health appliances, such as hearing aids, pacemaker, hospital

equipment, etc.

Your doctor or the equipment manufacturer will be able to

provide you with appropriate advice.

Electronic health appliances

5_2 Security of your terminal

Your device fulls current applicable PCI PTS security requirements.

Upon receipt of your terminal you should check for signs of tampering

of the equipment. It is strongly advised that these checks are

performed regularly after receipt. You should check, for example: that

the keypad is rmly in place; that there is no evidence of unusual wires

that have been connected to any ports on your terminal or associated

equipment, the chip card reader or any other part of your terminal.

Such checks would provide warning of any unauthorised modications

to your terminal, and other suspicious behaviour of individuals that

have access to your terminal. Your terminal detects any “tampered

state”. In this state the terminal will repeatedly ash the message” Alert

Irruption!” and further use of the terminal will not be possible. If you

observe the “Alert Irruption!” message, you should contact the terminal

helpdesk immediately.

You are strongly advised to ensure that privileged access to your

terminal is only granted to staff that have been independently veried

as being trustworthy.

The terminal must never be put in or left at a location where it could be

stolen or replaced by another device.

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CAUTION

Positioning of the terminal on check stand must be in such a

way to make cardholder PIN (Personal Identication Number)

spying infeasible.

Installing device on an adjustable stand must be in such a

way that consumers can swivel the terminal sideways and/

or tilt it forwards/backwards to a position that makes visual

observation of the PIN-entry process difcult.

Positioning of in-store security cameras such that the PIN-

entry keypad is not visible.

NEVER ask the customer to divulge their PIN Code. Customers

should be advised to ensure that they are not being overloo-

ked when entering their PIN Code.

5_3 Fixed installation

If the device is to be used in a situation where it is not possible for

the cardholder to pick up and shield their PIN entry themselves, the

device may be used without PIN shield, but it must be installed in the

following manner:

a) The device must be angled at 45 or more, so that oversight of the PIN

entry from the rear of the device is not possible.

b) The device must either be tted in a swivel stand – so that the

customer can position the device in the best angle to prevent oversight

– or the device must be xed in the best possible position to prevent

oversight if such a generic position exists in the specic environment

to which the device is installed.

c) The device environment must be accompanied with conspicuous

notices and educational material which informs the customer to shield

their PIN during PIN entry.

d) The device must be deployed so that oversight from other

customers, either in different payment lanes, or in other areas of

the shopping environment, is prevented. This may be achieved

through the placement of the lanes and device, so that the customer

is automatically positioned between the device keypad and other

customers. Alternatively, it may be achieved by the environment in

which the device is installed, so that the checkout itself shields the PIN

entry process.

e) The terminal is exclusively made for indoor use.

If the above conditions are not fullled, the device with PIN shield must

be used.

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6_Standards

6_1 Environment (WEEE, Batteries and

Packaging)

This product is labeled in accordance with European Directives

2002/96/EC concerning Waste Electrical and Electronic Equipment

(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those

provisions are requiring producers and manufacturers to become liable

for take-back, treatment and recycling upon end of life of equipment

and batteries.

The associated symbol means that WEEE and waste

batteries must not be thrown away but collected

separately and recycled.

Ingenico ensures that efcient collection and recycling schemes are

set-up for WEEE and batteries according to the local regulation of your

country. Please contact your retailers for more detailed information

about the compliance solution in place for disposing of your old

product and used batteries.

Packaging waste must also be collected separately to assure a proper

disposal and recycling.

Please note that proper recycling of the electrical and electronic

equipment and waste batteries will ensure safety of human health and

environment.

6_2 FCC/IC Compliance

Model Name

Product : Move/5000

CL/3G/WiFi/BT

FCC ID IC NUMBER

Product : Move/3500

CL/3G/WiFi/BT

Product : Move/5000

CL/WiFi/BT

3GWIBT

FCC ID : XKB-M5000CL

FCC ID : XKB-M5000

CLWIBT

IC ID : 2586D-

M50CL3GWIBT

IC ID : 2586D-

M50CL3GWIBT

IC ID : 2586D-M50

CLWIBT

FCC ID : XKB-M5000CL

3GWIBT

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Model Name

Product : Move/3500

CL/WiFi/BT

FCC ID IC NUMBER

Product : Move/Base

Eth/Mod/BT

FCC ID : XKB-

M5000CLWIBT

IC ID : 2586D-

M50CLWIBT

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction, may cause

harmful interference to radio communications.

However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception which can

be determined by turning the equipment off and on, the user is

encouraged to try to correct interference by one or more of the

following measures :

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and

receiver.

Connect the equipment into an outlet on circuit different

from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician

for help.

This device complies with Part 15 of the FCC Rules and Industry

Canada license-exempt RSS standard(s). Operation is subject to the

following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d’Industrie Canada

applicables aux appareils radio exempts de licence. L’exploitation

est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et

(2) l’utilisateur de l’appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d’en compromettre le fonctionnement.

FCC ID : XKB-BASE

5000BT

IC ID : 2586D-BASE

5000BT

You are cautioned that changes or modications not expressly

approved by the part responsible for compliance could void the

user’s authority to operate the equipment.

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Under Industry Canada regulations, this radio transmitter may

only operate using an antenna of a type and maximum (or lesser)

gain approved for the transmitter by Industry Canada. To reduce

potential radio interference to other users, the antenna type and

its gain should be so chosen that the equivalent isotropically

radiated power (e.i.r.p.) is not more than that necessary for

successful communication.

Conformément à la réglementation d’Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d’un type et

d’un gain maximal (ou inférieur) approuvé pour l’émetteur par

Industrie Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l’intention des autres utilisateurs, il faut

choisir le type d’antenne et son gain de sorte que la puissance

isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité

nécessaire à l’établissement d’une communication satisfaisante.

No changes shall be made to the equipment without the

permission of Ingenico as this may void the user’s authority to

operate the equipment.

Tout changement apporté à ce terminal non expressément

approuvé par Ingenico est susceptible d’annuler le droit de

l’utilisateur à se servir de cet équipement.

This product meets the applicable Innovation, Science and

Economic Development Canada technical specifications. The

Ringer Equivalence Number (REN) indicates the maximum

number of devices allowed to be connected to a telephone

interface. The termination of an interface may consist of any

combination of devices subject only to the requirement that the

sum of the RENs of all the devices not exceed five. REN for this

device is 0.1.

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Le présent appareil est conforme aux spécications techniques

applicables d’Innovation, Sciences et Développement

économique Canada. L’indice d’équivalence de la sonnerie (IES)

sert à indiquer le nombre maximal de dispositifs qui peuvent être

raccordés à une interface téléphonique. La terminaison d’une

interface peut consister en une combinaison quelconque de

dispositifs, à la seule condition que la somme des IES de tous les

dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.

The device for operation in the band 5150–5250 MHz is only for

indoor use to reduce the potential for harmful interference to co-

channel mobile satellite systems. In addition, high-power radars

are allocated as primary users (i.e. priority users) of the bands

5250–5350 MHz and 5650–5850 MHz and that these radars

could cause interference and/or damage to LE-LAN devices.

Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz

sont réservés uniquement pour une utilisation à l’intérieur an

de réduire les risques de brouillage préjudiciable aux

systèmes de satellites mobiles utilisant les mêmes canaux.

D’autre part, les utilisateurs de radars de haute puissance sont

désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) des

bandes de 5250 à 5350 MHz et de 5650 à 5850 MHz et, d’autre

part, que ces radars pourraient causer du brouillage et/ou des

dommages aux dispositifs de RL-EL.

Part 68 of FCC Rules

Model Name

Product : Move/Base Eth/Mod/BT

US MODEM

US : IEOMM01BM5000

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the bottom of this equipment

is a label that contains, among other information, a product identier

in the format US : AAAEQ##TXXXX. If requested, this number must be

provided to the telephone company.

This equipment uses the following USOC jacks : (RJ11C).

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant. See

installation instructions for details.

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The REN is used to determine the number of devices that may be

connected to a telephone line. Excessive RENs on a telephone line may

result in the devices not ringing in response to an incoming call. In most

but not all areas, the sum of RENs should not exceed ve (5.0). To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

If this equipment causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance

of service may be required. If advance notice is not practical, the

telephone company will notify the customer as soon as possible.

Also, you will be advised of your right to le a complaint with the FCC

if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations, or procedures that could affect the operation of this

equipment. If this happens, the telephone company will provide

advance notice in order for you to make the necessary modications to

maintain uninterrupted service.

If trouble is experienced with this equipment, please contact INGENICO,

or your local INGENICO distributor or service center in the U.S.A. for

repair and/or warrant information.

If your home has specially wired alarm equipment connected to the

telephone line, ensure the installation of this equipment does not

disable your alarm equipment. If you have questions about what

will disable alarm equipment, consult your telephone company or a

qualied installer.

U.S.A service center:

Ingenico North America

3025 Windward Plaza, suite 600

Alpharetta, GA 30005

USA

Tel: +1(678) 456 1200

Fax: +1 (678) 456 1201

Email: info.us@ingenico.com

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7_Troubleshooting

The terminal does not turn on

Check the battery ( is it discharged ?, is it connected ?)

A full discharged battery can take long charging

time to recover

Connect terminal to terminal power supply or put it on powered

base

Cards are not read

Check that the magnetic card is swiped correctly (with

magnetic band on terminal side).

Swipe again the card with the magnetic stripe movement

constant and rapid

Verify that the magnetic strip is not damaged, grooved or

cracked

Make sure you have inserted correctly the smart card into

the smart card reader and removed the card only after the

transaction is performed.

The ticket is not printed

Check the presence and proper positioning of the paper roll.

Possibly adjust the paper roll following the instructions in this

manual (section 0 “Installing the paper roll”)

Check the type of paper used (thermal paper must be used)

Verify thermal paper sensitive side.

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www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

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do not create, specify, modify or replace any new or prior contractual

obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be

non consistent with the present document.

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Ingenico M5000CLWIBT Mobile Payment terminal User Manual 900017771 R11 000 07 MOVE5000 indd

INGENICO Mobile Payment terminal 900017771 R11 000 07 MOVE5000 indd

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