Ingenico MOB85 Moby/X500 Mobile Payment Terminal User Manual

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Document ID	3456101
Application ID	766lwZqBgNHD/TzRyAghwA==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	120.07kB (1500858 bits)
Date Submitted	2017-07-09 00:00:00
Date Available	2017-07-09 00:00:00
Creation Date	2017-06-30 09:50:12
Producing Software	Acrobat Distiller 9.0.0 (Windows)
Document Lastmod	2017-07-08 21:21:10
Document Title	Microsoft Word - Moby8500_user_guide-RPX5-V04_20170627.docx
Document Creator	PScript5.dll Version 5.2.2
Document Author:	XM162

USER GUIDE
Mob
by/8500
Ingenico Mobile Solutions–– 101 Federal Stt, 7th Floor Bosston, MA 02110
Phone: +1.88
88.589.5885
Verssion Conttrol Inforrmation
Revission
Date
2017/55/16
New
Release
1.0
Re
evisions R
Revised
by
Create
Stevin
Reviewed
by
Jim
Remark
N/A
We re
ecommend that you re
ead this insttallation guid
de before use.
It will
give you
the ne
ecessary info
ormation ab
bout usage, safety pre
ecautions,
installation and maintenance
e of your Mo
oby/8500 carrd reader.
RANTY / SEC
CURITY
WARR
In ord
der to bene
efit from the product‐rrelated guarranteeand to
t respect
securityy, we ask yo
ou to use only
accesso
ories delivered in box
with the
e product, entrusting
maintenance
operations only to an
authorized person.
ed, use only ROAMpartss for replacement:
Mobyy/8500is batttery powere
Mobyy/8500 can be
b charged with the µU
USB cable co
onnected to
o a mobile
phone
e charger.
Failurre to comply with thesse instructio
ons will void
d the manu
ufacturer’s
respo
onsibility.
Unp
packing
Follow
wing items are
a included in the Mobyy/8500 box:
The Mo
oby/8500 Card
Reader
µUSB cable
 R02 0000
05172/10Copyright
© 2017 ROAM Data
T User gu
This
uide
Secu
urity of your
Mob
by/8500
Upon receipt of your
card reaader you sho
ould check for
f signs of tampering
e equipmentt. It is strongly advised that these checks
are performed
of the
regulaarly.
You should
check, for exam
mple: that th
he keypad iss firmly in place;
that
there is no evide
ence of unussual wires th
hat have be
een connectted to any
ports on your reaader or asso
ociated equipment, the chip card slot, or any
otherr part of you
ur reader. Such checks would pro
ovide warning of any
unautthorized mo
odifications to your card reader, and
other suspicious
behavvior of indiviiduals that have
access to
t your read
der.
Your reader dete
ects any “tam
mpered statte”. If the reader
is tam
mpered, it
will re
epeatedly flaash the message ”Alert Interruption
n!” and further use of
the re
eader will no
ot be possib
ble. If you observe
the “Alert Interruption!”
messaage, you sho
ould contactt our helpdesk immediattely.
Batttery
Mobyy/8500 is fittted with a lithium batte
ery which is not accessible to the
user.
• Only use charrgers with raating that match the pow
wer ratings.
• Moby/8500
caan be charged with the µUSB cable connected to a
mobile
phone
e charger.
• Do not attem
mpt to open the
t reader.
Warn
ning
Risk of explosion
if battery is re
eplaced by an
a incorrectt type. Do
not disasssemble.Do not short‐ccircuit. Do not dispose in
i fire. Do
not thro
ow in waterr. Dispose used
batterries accordin
ng to the
instru
uctions.
 R02 0000
05173/10Copyright
© 2017 ROAM Data
Charrging

Be
efore using the reader for
f the first time,
it requ
uires to be ch
harged
fo
or about 3 ho
ours via a US
SB port wall charger pow
wer output of 450
mA.

A battery indiicator is provided on the
e reader’s diisplay, indicaating the
ch
harge level of
o the batterry. When connected to a charger, th
he symbol
ch
hanges to ch
harging.
Mob
by/8500 Card
Reader
Mobyy/8500 allow
ws merchantts to convertt a smartphone or a tab
blet into a
powe
erful & securre POS solution.
Usag
ge
ON
To po
ower on the reader presss the Green Button.
OFF
Mobyy/8500 powe
ers off on its
i own afte
er a time. Alternatively
y, you can
long press
the Re
ed button to
o turn it OFF..
REBO
OOT
Ifa reboot is requ
uired, unplug
g all cables, then press reset butto
on present
on the
e bottom off the device. You will need a pin or tip
t of a pen to
t engage
the Re
eset button.
 R02 0000
05174/10Copyright
© 2017 ROAM Data
CAUT
TION
Reboot using the reboot
switcch may causse loss of application
data. Make sure you
u have finish
hed operatio
on before it.
BLUET
TOOTH PAIR
RING AND CONNECTION
Blueto
ooth is enabled as soo
on as the re
eader is turn
ned on. Mo
oby/8500is
discovverable all th
he time.
Pairing: Pairing of
o Moby/8500with you
ur mobile phone/tablett must be
done from the mo
obile app that comes with it:
1.
Open the mobile app
Tap on the Menu icon
n on the top left corner.
2.
Tap on Se
3.
ettings
4.
Tap on Blu
uetooth Reaaders
5.
If Bluetoo
oth on your device
is OFF, turn it ON
N.
6.
Tap on ‘Paair a New Re
eader’ to staart the pairin
ng process.
Conneectivity: Oncce the Mobyy/8500 is paired to you mobile pho
one/tablet,
it will automatically connect to
t your mob
bile app during subseque
ent use.
t reader iss not conneccted via Blue
etooth.
Icon is shown when the
t reader iss connected via Bluetoo
oth.
Icon is shown when the
by/8500 with your mob
bile device has
h to be
The pairring of Mob
performed from th
he mobile application that
comes with the
reader. You
Y will nott be able to pair the ap
pp from you
ur device’s
system Bluetooth
Se
ettings.
 R02 0000
05175/10Copyright
© 2017 ROAM Data
Card
d reading
Swiping a card
e card manu
ually in the swiping slo
ot at the to
op of the
 Insert the
reader ,maagstripe‐facing up, as illustrated below.
Swipe th
he card with
h constant speed,
not too slow nott too fast,
for optim
mum reading
g accuracy.
Insertting a chip caard
 Chip Cards should be
e inserted into the reader as illustraated, with
the chip faacing up and
d into the caard reader slot.
mobile device
Tapping a contactless card/m
CD screen. Customers
 Contactless Antenna is located arround the LC
can tap clo
ose to the faace of the sccreen to perrform transaaction.
Tapping works bestt whenthe distance
between the ca
ard/phone
and the Moby/8500
i less than 1.5
is
1 inches.
 R02 0000
05176/10Copyright
© 2017 ROAM Data
Maintenance
First of all, unplug all cables from the reader.
Good rules for proper cleaning of the reader are:
 Do not clean the electrical connections.
 Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic or electrical
contacts.
 Avoid exposing the reader to direct sunlight.
 Do not insert anything but cards into the smart card reader slot.
Troubleshooting
Moby/8500 does not turn on:
 Battery level is too low.
 Check the USB connection.
 Check that the wall plug PSU is fully inserted in the electrical
socket.
If Moby/8500 fails to establish Bluetooth Connection with your mobile
app:
 Check if Moby/8500 is paired to your mobile device using the
mobile app.
 Check if Bluetooth on your mobile device in ON.
 Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from your mobile app (refer to
the pairing user guide).
 Seek technical support.
Make sure the pairing of Moby/8500with the device is done from
the mobile payment application and not the device’s system
settings.
Cards are not read
 Check that the magnetic card is swiped correctly (with magnetic
stripe inserted into the slot & facing towards the keypad).
 Swipe again the card with a constant movement.
 Check that the magnetic stripe is not damaged, grooved or
cracked.
 Make sure you have inserted correctly the smart card into the
smart card reader and that the card has been removed after the
transaction.
 R02 0000 05177/10Copyright © 2017 ROAM Data
Operation & Storage
Operating conditions
Operating
temperature
+0°C to +50°C (charging),
Connections
Micro USB B link (5v 500mA)
+0° Cto + 45°C (standalone)
Storage conditions
Storage temperature
from ‐10°C to +70°C
Max relative humidity
5 to 90%, non‐condensing at 40°C operational
Environment (WEEE, Batteries and Packaging)
This product is labeled in accordance with European Directives
2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE)
and 2006/66/EC concerning Batteries and Accumulators.
Those
provisions are requiring producers and manufacturers to become liable
for take‐back, treatment and recycling upon end of life of equipment and
batteries.
The associated symbol means that WEEE and waste batteries
must not be thrown away but collected separately and recycled.
ROAM ensures that efficient collection and recycling schemes are set‐up
for WEEE and batteries according to the local regulation of your country.
Please contact your reseller for more detailed information about the
compliance solution in place for disposing of your old product and used
batteries.
Packaging waste must also be collected separately to ensure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.
 R02 0000 05178/10Copyright © 2017 ROAM Data
Any Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Note: This equipment has been
tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
SAR tests are conducted standard operating positions accepted by the FCC with the device transmitting
at its highest certified power level in all tested frequency bands,although the SAR is determined at the
highest certified power level,the actual SAR level of the product while operating can be well below the
maximum value.
Before a new device is available for sale to the public, it must be tested and certified to the FCC that it
does not exceed the exposure limit established by the FCC,Tests for eachDevice are performed in
positions and locations as required by the FCC.
Non‐compliance with the above restrictions may result in violation of RF exposure guidelines.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co‐located or operating in conjunction with any other antenna or
transmitter.
 R02 0000 05179/10Copyright © 2017 ROAM Data
“This Document is Copyright © 2017 by ROAM. ROAM retains full copyright
ownership, rights and protection in all material contained in this document.
The recipient can receive this document on the condition that he will keep
the document confidential and will not use its contents in any form or by
any means, except as agreed beforehand, without the prior written
permission of ROAM. Moreover, nobody is authorized to place this
document at the disposal of any third party without the prior written
permission of ROAM. If such permission is granted, it will be subject to the
condition that the recipient ensures that any other recipient of this
document, or information contained therein, is held responsible to ROAM
for the confidentiality of that information.
ROAM is not responsible for any use of this device which would be
inconsistent with the present document.
All trademarks used in this document remain the property of their rightful
owners.”
Your contact
ROAM Data, 101 Federal St, 7th Fl, Boston 02210
Phone: +1.888.589.5885
Fax: +1.617.904.0151
Email: info@roamdata.com
 R02 0000 051710/10Copyright © 2017 ROAM Data
*MOBY/8500-IM-03.02*
Care has been taken to ensure that the content of this document is as
accurate as possible. ROAM however declines any responsibility for
inaccurate, incomplete or outdated information. The contents of this
document may change from time to time without prior notice, and do not
create, specify, modify or replace any new or prior contractual obligations
agreed upon in writing between ROAM and the user.

---

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