Ingenico RP750X mPOS User Manual 2 user guide RP750xx
Roam Data Inc. mPOS 2 user guide RP750xx
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Users Manual
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| Document ID | 2254758 |
| Application ID | Jaa+LDTFJ7ldXwPynohYYw== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 69.2kB (864995 bits) |
| Date Submitted | 2014-04-29 00:00:00 |
| Date Available | 2014-04-29 00:00:00 |
| Creation Date | 2017-10-23 01:30:42 |
| Producing Software | GPL Ghostscript 9.18 |
| Document Lastmod | 2017-10-23 01:30:42 |
| Document Title | Microsoft Word - 2.user_guide_RP750x.docx |
| Document Creator | PScript5.dll Version 5.2.2 |
| Document Author: | carol |
USER GUIDE RP750x ROAM– 280 Summer St, Boston, MA 02210 Phone: +1.888.589.5885 Contents 1. Introduction __________________________________________________ 3 2. Unpacking ___________________________________________________ 4 3. Recommendations _____________________________________________ 5 3.1. Safety _______________________________________________________________ 5 3.2. Security of your terminal _______________________________________________ 5 3.3. FCC & IC Compliance. __________________________________________________ 6 3.4. Bluetooth SIG ________________________________________________________ 6 3.5. Main Characteristics ___________________________________________________ 8 4. Installation and connection _____________________________________ 9 4.1. Functional description _________________________________________________ 9 4.2. Charging Terminal _____________________________________________________ 9 4.3. Terminal in its environment _____________________________________________ 9 4.4. Power on ___________________________________________________________ 10 4.5. Connection _________________________________________________________ 11 4.5.1. USB cable connection ___________________________________________________________ 11 4.5.2. Cable disconnection ____________________________________________________________ 11 5. Daily use ____________________________________________________ 12 5.1. Getting started with RP750x ___________________________________________ 12 5.2. Using Bluetooth on RP750x ____________________________________________ 12 5.3. Terminal keypad _____________________________________________________ 13 5.4. Card reading ________________________________________________________ 14 5.4.1. Swiping a card ________________________________________________________________ 14 5.4.2. Inserting a chip card ___________________________________________________________ 14 6. Maintenance _________________________________________________ 15 6.1. Cleaning of the terminal _______________________________________________ 15 6.2. Transport and storage ________________________________________________ 15 6.3. Troubleshooting _____________________________________________________ 15 6.4. Environment (WEEE, Batteries and Packaging) ____________________________ 16 / RP750x• R01 0000 1213 2/17 Copyright © 2013 ROAM Data All rights reserved 1. Introduction Thank you for choosing a ROAM mobile payment terminal. We recommend that you to read carefully this installation guide: It will give you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal. WARRANTY / SECURITY In order to benefit from the product‐related guaranteeand to respect security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person. RP750xis battery powered, use only ROAMparts for replacement: RP750xcan be powered via µUSB. RP750x can be charged with the µUSB cable connected to a mobile phone charger. Failure to comply with these instructions will void the manufacturer’s responsibility. This symbol indicates an important Warning. This symbol indicates a piece of advice. / RP750x• R01 0000 1213 3/17 Copyright © 2013 ROAM Data All rights reserved 2. Un npackin ng ADVICE Carefully keep the RP750x originaal packaging g. It must be e re‐used whenever the e terminal iss shipped. RP750x ran nge includess RP750x, RP P750c, RP755x, RP755c, RP757x, RP7757c devicess Following items are included in the RP750xbo ox: The RP750x x terminal µUSB B cable This User guide An optionaal audio cablle might also o be include ed for termin nals that sup pport communication with third part device via audio jacck. ADVICE Your termiinal is delive ered with a p protective see through film. We ad dvise that yo ou leave thiss protective film to ensu ure optimum m protection n of your terminal. Film presence does no ot alter in anyway the usse of the term minal. / RP750x• R0 01 0000 1213 4/17 Copyright © 2013 ROAM Dataa All rights reserved 3. Recommendations 3.1. Safety Lithium battery RP750xis fitted with a lithium battery which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component. Battery RP750x is fitted with a rechargeable Lithium‐ion battery specifically designed for this terminal. It is not accessible to the user. • Only use chargers with rating that match the power ratings. • Do not attempt to open the terminal. • Do not store your terminal unattended in a vehicle. • If the battery has to be replaced, this operation requires to be performed by qualified staff. Warning Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charger only, do not short‐circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions. 3.2. Security of your terminal Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Interruption!” and further use of the terminal will not be possible. If you observe the “Alert Interruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. / RP750x• R01 0000 1213 5/17 Copyright © 2013 ROAM Data All rights reserved 3.3. FCC & IC Compliance. FCC & CEhas a specific naming. The references uses for FCC & CEcertifications are: RP750x: • FCC_ID: XXXX‐XXXXX • CE: XXXX‐XXXXX Federal Communications Commission (FCC) Statement 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. 15.19 (a) (3) This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: 1) This device may not cause harmful interference and 2) This device must accept any interference received, including interference that may cause undesired operation of the device. RF Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co‐located or operating in conjunction with any other antenna or transmitter. CAUTION The user is cautioned that any changes or modification not approved by ROAM could void user’s authority to operate the equipment. 3.4. Bluetooth SIG / RP750x• R01 0000 1213 6/17 Copyright © 2013 ROAM Data All rights reserved This equipment is compliant with: • System specification – BLE 4.0 xxxx‐xxxx • SSP protocol / RP750x• R01 0000 1213 7/17 Copyright © 2013 ROAM Data All rights reserved 3.5. Main Characteristics The main technical characteristics of RP750xare: Weight 95.35g Dimensions(L x w x h) 101.2mm x 56.5mm x 17mm Battery Li‐ion ‐ 450mAh Operating conditions Operating temperature +0°C to +50°C (charging), ‐10° C + 45°C (standalone) Connections on terminal Micro USB AB link (5v 450mA) Storage conditions Storage temperature from ‐10°C to +70°C Max relative humidity 5 to 90%, non‐condensing at 40°C operational / RP750x• R01 0000 1213 8/17 Copyright © 2013 ROAM Data All rights reserved 4. Installation and connection For following part of the user guide, the RP750x is named Terminal while the device which may be paired with RP750x(tablet, smartphone, PDA) is name Third Party Device. 4.1. Functional description The Terminalis a secure EMV Chip & PIN mobile payment pinpadto be used via Bluetooth or audiojackwith third partydevices. The Terminalallows merchantsto convert asmartphoneor a tablet into a powerful & secure POS solution. v LEDs for contactless (option) nMagnetic stripe reader pGraphic display q Navigation keys rKeypad sLanyard Strap oSmart card oSmart card o µUSB Connector 4.2. u Hard Reset Charging Terminal • Before using the terminal for the first time, it requires to be charged for about 3 hours via a computer USB port power output of 450 mA. • Further full charging of the terminal batteryrequires via a computer USB port is about 3 hours. A battery indicator is provided on the terminal display, indicating the charge level of the terminal battery. When connected to a charger, the symbol changes to charging. 4.3. Terminal in its environment / RP750x• R01 0000 1213 9/17 Copyright © 2013 ROAM Data All rights reserved RP750x is a mobile terminal. Alw ways place the terminal away from any source ofheat and protected from dust, vibrations and a electrom magnetic rad diations (aw way from beamers, anti‐‐ shoplifting g barriers, ...). Cardholder should alw ways enter PIN (Personal Identificatiion Numberr) in such a way w to make PIN spying g impossible. 4.4. Power on pre ess the GreenButton loccated on the terminal. To power on the terminal RP750x po owers off on n its own affter a time. Alternative ely, you can long press the Red R button to t turn off the device. Would reb boot of you ur terminal be required d, unplug alll cables, th hen press re eset button present on n the bottom m of the devvice next to the t USB slott. You will ne eed a pin or tip of a pen to engage the Reset button. CAUTION Reboot the terminal using the reb boot switch may cause loss of application data. Make sure you have finished operation beforre it. / RP750x• R0 01 0000 1213 10/17 Copyright © 2013 ROAM Dataa All rights reserved 4.5. 4.5.1. Connection USB cable connection A µUSB connector is located on the bottomof the terminal. • Present the device in front of the connector and plug it CAUTION Use only ROAM cable or accessory not to void warranty. 4.5.2. • Cable disconnection Present the device in front of the connector and unplug it. / RP750x• R01 0000 1213 11/17 Copyright © 2013 ROAM Data All rights reserved 5. Daily use 5.1. Getting started with RP750x • Switch on the terminal by pressing the Green keylocated on the right hand side of the terminal • Follow the terminal initialization procedure. This procedure differs from a customer to another. Please refer to your payment service provider. 5.2. Using Bluetooth on RP750x Bluetooth is enabled by long pressing the Bluetooth button for 2 seconds. The Bluetooth button can be found in the lower left corner of the keypad. The Bluetooth button is shared with the * button. This will bring the Bluetooth option. Options include “pair new device”, “clearing entire paired list” and “restoring factory settings”. By selecting the “pair new device”, the RP750x will be visible for 120 seconds for a device to pair to. After 120 seconds, the RP750x goes back to invisible mode. ADVICE The RP750x can be paired with a maximum of 4 third party devices. If additional device needs to be paired, the existing paired list of devices has to be cleared. / RP750x• R01 0000 1213 12/17 Copyright © 2013 ROAM Data All rights reserved 5.3. Termin nalkeypad RP750x keypad consissts in 15 keyss. Cancel and d Power Off Clear key Validation and Power On n key Numeric keys Chip Card Slop Magnetic Swipe Slot / RP750x• R0 01 0000 1213 13/17 Copyright © 2013 ROAM Dataa All rights reserved 5.4. Card reading 5.4.1. Swiping a card • Insert the card manually in the swiping slot at the top of the terminal, magstripe‐ facingup, as illustrated below. Swipe the card with constant speed, not too slow not too fast, for optimum reading accuracy. 5.4.2. Inserting a chip card • Chip Cards should be inserted into the terminal as illustrated below with the chip facing up and into the card reader / RP750x• R01 0000 1213 14/17 Copyright © 2013 ROAM Data All rights reserved 6. Maintenance ATTENTION Before any maintenance operations on the terminal, make sure that all cables are disconnected. 6.1. Cleaning of the terminal First of all, unplug all cables from the terminal. Good rules for proper cleaning of the terminal are: • Do not clean the electrical connections. • Do not use in any case solvents, detergents, alcoholic or abrasive products as those materials will damage the plastic or electrical contacts. • Avoid exposing the terminal to direct sunlight. • Do not insert anything but cards into the smart card readerslot. 6.2. • • 6.3. Transport and storage Use the original packaging for unit storage. Disconnect all cables from the terminal during transportation. Troubleshooting The terminal does not turn on: • • • • Battery level is too low Check the USB connection Make sure the PC is turned on Check that the wall plug PSU is fully inserted in the electrical socket The terminal fails to establish connection with third party device • Check that the third party deviceis correctly powered. • Check the configuration of the third party device. • Check both terminal & third party device are paired (refer to the pairing user guide). • Check both terminal & third party device are connected via Bluetooth. • Seek technical support. Cards are not read • Check that the magnetic card is swiped correctly (with magnetic stripe inserted into the slot & facing towards the keypad). • Swipe again the card with a constant movement. • Check that the magnetic stripe is not damaged, grooved or cracked. • Make sure you have inserted correctly the smart card into the smart card reader and that the card has been removed after the transaction. / RP750x• R01 0000 1213 15/17 Copyright © 2013 ROAM Data All rights reserved 6.4. Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators.Those provisions are requiring producers and manufacturers to become liable for take‐back, treatment and recycling upon end of life of equipment and batteries. The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. ROAM ensures that efficient collection and recycling schemes are set‐up for WEEE and batteries according to the local regulation of your country. Please contact your reseller for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste mustalso be collected separately to ensure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment. / RP750x• R01 0000 1213 16/17 Copyright © 2013 ROAM Data All rights reserved “This Document is Copyright © 2013 by ROAM. ROAM retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of ROAM. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of ROAM. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to ROAM for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. ROAM however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between ROAM and the user. ROAM is not responsible for any use of this device, which would be non consistent with the present document. Ingenico Yourcontact Charles de Gaulle ROAM Data,192 280avenue Summer St, Boston 02210 Phone: +1.888.589.5885 92200 Neuilly sur Seine ‐ France Fax: +1.617.904.0151 Tél.: + 33 1 46 25 82 00 ‐ Fax: + 33 1 47 72 56 95 Email: info@roamdata.com www.ingenico.com / RP750x• R01 0000 1213 17/17 *RP750X-IM-01.00* All trademarks used in this document remain the property of their rightful owners.” Copyright © 2013 ROAM Data All rights reserved
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