Inmarsat Solutions GLOBEI250S3BDE Maritime Satelline Voice and Data Router User Manual

Inmarsat Solutions (US) Inc. Maritime Satelline Voice and Data Router

User Manual

ii i i
SWG-125 Rev. G June 2013Issued by Globe Wireless, LLC1571 Robert J. Conlan Blvd. NE Palm Bay, FL 32905© Copyright 2011 - 2013, Globe Wireless, LLC All rights reservedThis document contains information Confidential and Proprietary to Globe Wireless®. No part of thispublication may be reproduced or transmitted by any means; and disclosure or distribution of its contents forany purpose without written consent from Globe Wireless® is strictly prohibited.Every effort has been made to ensure that the information contained herein is complete and accurate.However the information contained in this manual is subject to change without notice and Globe Wireless®reserves the right to change specifications of hardware and software without prior notice. Globe Wireless®assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.Companies, names and data used in examples herein are fictitious, unless otherwise noted.Microsoft Windows, Word, and Excel are registered trademarks of Microsoft Corporation. Lotus and cc:Mailare registered trademarks of IBM Corporation. Other software programs mentioned herein are the registeredtrademarks of their respective owners.The words Globe Wireless and Globe Wireless logo depicted herein are registered with the United StatesPatent and Trademark Office. Globe Wireless, LLC reserves all trademark and service mark rightsworldwide to the terms Globe Wireless, Globe Communications Center, GlobeEmail, Global Maritime DataNetwork, GlobeData, Globe Satellite, Globe Transfer, GlobeRelay and GPS Server mentioned or depictedherein.This document, as well as software described in it, are protected under the copyright laws of the UnitedStates of American and similar laws in other countries of the world This document contains informationConfidential and Proprietary to Globe Wireless®. No part of this publication may be reproduced ortransmitted by any means and disclosure or distribution of its contents for any purpose without writtenconsent from Globe Wireless®is strictly prohibited.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G iiiTable of ContentsImportant Regulatory and Safety Information for i250-S3 .............................................................. xiImportant Regulatory and Safety Information for i500-S3 ............................................................. xvCE Certification Globe iS .................................................................................................................. xixFCC-Certification Globe iS ................................................................................................................ xxManual Organization ......................................................................................................................... xxiSpecial Notations............................................................................................................................... xxiCustomer Comments ........................................................................................................................ xxi1.0 Introduction.............................................................................................................................1-11.1 Key Features........................................................................................................................ 1-11.1.1 IP Router .......................................................................................................................1-11.1.2 GlobeVoice ................................................................................................................... 1-21.1.3 Email..............................................................................................................................1-21.1.4 Web Browsing ..............................................................................................................1-21.2 Shore Control ......................................................................................................................1-31.3 Globe iFusion® Overview Diagram ...................................................................................1-41.4 Package Contents ...............................................................................................................1-41.5 Installation of the Globe iFusion®.....................................................................................1-51.5.1 Installing the Globe iFusion ......................... 1-51.5.2 Installing the Globe iFusion® onto Wall, Shelf or Table..........................................1-62.0 Getting to Know the Globe iFusion®....................................................................................2-12.1 The Globe iFusion® Front Panel i250, i500, and iS ......................................................2-12.2 LED Operation .....................................................................................................................2-2
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G iv2.2.1 POWER LED .................................................................................................................2-22.2.2 READY LED ..................................................................................................................2-32.2.3 BUSY LED .....................................................................................................................2-42.2.4 AC LED..........................................................................................................................2-42.2.5 TERMINAL LED ............................................................................................................2-42.2.6 ANTENNA LED ............................................................................................................. 2-42.2.7 NETWORK LED ............................................................................................................2-52.2.8 GPS LED .......................................................................................................................2-52.3 The Globe iFusion® Rear panel for i250, and i500 ..........................................................2-62.4 The Globe iFusion® Rear panel for iS ..............................................................................2-73.0 Fixed Multiple Lines ............................................................................................................... 3-13.1 Introduction .........................................................................................................................3-13.2 Features ...............................................................................................................................3-13.3 Features of the PolyCom Phone........................................................................................3-23.4 Navigate through Menus ....................................................................................................3-43.5 Configure Basic Settings ...................................................................................................3-43.5.1 Time and Date ..............................................................................................................3-43.5.2 Display Contrast ..........................................................................................................3-53.5.3 Ring Type......................................................................................................................3-63.5.4 Language Support .......................................................................................................3-63.5.5 Directory Search ..........................................................................................................3-73.6 Manage Contacts ................................................................................................................3-83.6.1 Adding Contacts ..........................................................................................................3-83.6.2 Deleting Contacts ........................................................................................................3-9
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G v3.6.3 Placing a Call to a contact ........................................................................................3-103.7 Using Basic Features of your phone ..............................................................................3-103.7.1 Placing a Call..............................................................................................................3-113.7.2 Answering a Call ........................................................................................................3-113.7.2.1 Answer when NOT on another call ................................................................... 3-12Using the Handset...............................................................................................................3-12Hands-free Speakerphone..................................................................................................3-123.7.2.2 Answer when on another call............................................................................ 3-12Phone configured for a Single Line Key..............................................................................3-12Phone configured for Shared Lines ....................................................................................3-123.7.3 Ending a Call ..............................................................................................................3-133.7.4 Placing a Call on Hold ...............................................................................................3-133.7.5 Setting up Conference Calls.....................................................................................3-13To Split a conference call:...................................................................................................3-14Set up a Conference Call ....................................................................................................3-14To End a Conference Call...................................................................................................3-153.7.6 Transferring Calls ......................................................................................................3-15Consultative Transfer ..........................................................................................................3-15Blind Transfer......................................................................................................................3-16Attended Transfer ...............................................................................................................3-163.7.7 Do Not Disturb............................................................................................................3-163.8 Troubleshooting Your Phone...........................................................................................3-173.8.1 Securing the Handset on-hook.................................................................................3-173.8.2 Controls ......................................................................................................................3-19
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G vi3.8.3 Access to Screens and Systems..............................................................................3-203.8.4 Calling .........................................................................................................................3-213.8.5 Displays ......................................................................................................................3-224.0 Using a Standard Phone ........................................................................................................4-14.1 Your Phone Number ...........................................................................................................4-14.1.1 Placing a Call from the Phone ....................................................................................4-14.1.2 Receiving a Call to the Phone ....................................................................................4-14.1.3 Making a Call to the Phone from Shore .....................................................................4-24.2 Captain Override .................................................................................................................4-25.0 Using the FBB Handset..........................................................................................................5-15.1 FleetBroadband Handset Use ............................................................................................5-15.1.1 Connect the handset to the Globe iFusion®............................................................. 5-25.1.2 Making a Call ................................................................................................................5-25.1.3 Receiving a Call ...........................................................................................................5-26.0 Using a Fax Machine .............................................................................................................. 6-16.1 Your Fax Number ................................................................................................................6-16.1.1 Sending a Fax from the Ship ......................................................................................6-16.1.2 Sending a Fax to the Ship ...........................................................................................6-26.1.3 Receiving a Fax on the Ship .......................................................................................6-27.0 Using a Mobile Phone ............................................................................................................7-17.1 GlobeMobile Services.........................................................................................................7-17.2 Getting Started ....................................................................................................................7-27.2.1 First Time User............................................................................................................. 7-27.2.1.1 Unlocked GSM Mobile Phone.............................................................................. 7-3
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G vii7.2.1.2 No Mobile Phone................................................................................................... 7-67.2.2 Downloads....................................................................................................................7-97.2.3 Login ...........................................................................................................................7-107.2.3.1 Forgot Password ................................................................................................ 7-11Receive password by an SMS message sent to your phone .............................................7-11........................................................................7-127.2.3.2 Forgot User ID..................................................................................................... 7-147.2.4 Placing and Receiving Calls .....................................................................................7-167.2.5 SMS Text messaging .................................................................................................7-167.2.6 Operation Entering and Exiting Shipping Ports .....................................................7-168.0 Web-Based Software ..............................................................................................................8-18.1 Getting Connected ..............................................................................................................8-18.1.1 Configuring your IP Connection ................................................................................8-18.1.2 Supported Web Browsers ...........................................................................................8-28.1.3 The URL ........................................................................................................................8-28.2 Navigation ............................................................................................................................8-38.2.1 The Menu and Sub-Menu ............................................................................................8-38.2.2 Help ...............................................................................................................................8-38.2.3 Communication Status (Home Page).........................................................................8-48.2.4 Login .............................................................................................................................8-48.2.5 Logout ...........................................................................................................................8-68.3 Users ....................................................................................................................................8-69.0 Admin User..............................................................................................................................9-19.1 Satellite Tab ......................................................................................................................... 9-2
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G viii9.1.1 Status Sub-tab..............................................................................................................9-39.1.2 Call History Sub-tab.....................................................................................................9-49.1.3 Data History Sub-tab ...................................................................................................9-59.1.4 Logs Sub-tab ................................................................................................................9-69.1.5 Information Sub-tab.....................................................................................................9-79.1.6 Safe Mode Sub-tab.......................................................................................................9-89.2 GlobeMobile Tab .................................................................................................................9-99.2.1 Status Sub-tab..............................................................................................................9-99.2.2 Admin Sub-tab ...........................................................................................................9-109.2.3 GlobeVoice Lines Sub-tab ........................................................................................9-119.3 Network Tab.......................................................................................................................9-129.3.1 Users Sub-tab.............................................................................................................9-139.3.2 Gateways ....................................................................................................................9-149.3.3 Proxy Server...............................................................................................................9-159.3.4 Firewall........................................................................................................................9-159.3.5 IP Configuration .........................................................................................................9-169.3.6 Diagnostics.................................................................................................................9-179.3.7 Routes .........................................................................................................................9-189.3.8 SNAP ...........................................................................................................................9-199.3.9 UPS..............................................................................................................................9-209.3.10 Reboot.........................................................................................................................9-209.4 VSAT Tab ...........................................................................................................................9-219.4.1 VSAT Status (default screen) ...................................................................................9-219.4.2 VSAT ACU...................................................................................................................9-22
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G ix9.4.3 VSAT Log ....................................................................................................................9-229.5 Usage Tab ..........................................................................................................................9-229.5.1 Usage Details Sub-Tab ..............................................................................................9-239.6 Downloads Tab..................................................................................................................9-2310.0 Prepaid Users ....................................................................................................................10-110.1 Home Tab .......................................................................................................................10-210.2 Email Tab (default) ........................................................................................................10-210.2.1 Compose a Message .................................................................................................10-310.2.2 Address Book.............................................................................................................10-410.2.2.1 Add a new Contact ............................................................................................. 10-410.2.2.2 Search for a contact ...........................................................................................10-510.2.2.3 Edit or Delete a Contact ..................................................................................... 10-610.2.3 Options .......................................................................................................................10-810.2.3.1 Personal Information.......................................................................................... 10-810.2.3.2 Display Preferences .........................................................................................10-1010.2.3.3 Message Highlighting ......................................................................................10-1110.2.3.4 Folder Preferences ...........................................................................................10-1310.2.4 Search .......................................................................................................................10-1510.2.5 Folders Pane ............................................................................................................10-1710.2.5.1 Create a new folder ..........................................................................................10-1810.2.5.2 Rename a Folder............................................................................................... 10-1810.2.5.3 Delete a Folder ..................................................................................................10-1910.2.5.4 Unsubscribe / Subscribe .................................................................................10-2010.2.5.5 Inbox .................................................................................................................. 10-21
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G x10.2.5.6 Deleted Items Folder ........................................................................................10-2310.2.5.7 Drafts Folder .....................................................................................................10-2310.2.5.8 Sent Items Folder..............................................................................................10-2510.3 Preferences Tab...........................................................................................................10-2610.4 Account Tab.................................................................................................................10-2710.4.1 Account Details (default) Sub-Tab .........................................................................10-2810.4.2 Change Password Sub-Tab ....................................................................................10-2810.4.3 Add Alias Sub-Tab...................................................................................................10-2910.4.4 Enter Credit Reload Sub-Tab..................................................................................10-2910.5 Downloads Tab ............................................................................................................10-3011.0 Web Browsing Users ........................................................................................................11-111.1 Start a Web Browsing Session ....................................................................................11-111.2 Stop or Extend a Web Browsing Session ...................................................................11-212.0 Troubleshooting................................................................................................................12-112.1 Basic User Issues and Solutions.................................................................................12-112.2 Frequently Asked Questions........................................................................................12-2APPENDIX A: Updating the Globe iFusion® Software............................................................. A-1APPENDIX B: Updating the Globe iFusion® Firmware............................................................ B-1APPENDIX C: Restoring Factory Defaults for the Globe iFusion® Software ........................ C-1APPENDIX D: Technical Specifications..................................................................................... D-1Globe iFusion® Front Panel Dimensions and Description....................................................... D-2Globe iFusion® Rear Panel.......................................................................................................... D-3APPENDIX E: Contact Information ............................................................................................ E-1
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xiImportant Regulatory and Safety Informationfor i250-S3Regulatory InformationFederal Communication Commission NoticeFCC Identifier: YC6GLOBEI250S3BDEUSE CONDITIONS:This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two Conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference thatmay cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation. This equipment generates uses and can radiate radio frequency energyand, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee thatinterference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected.Consult the dealer or an experienced radio/TV technician for help.IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xiiThis Device complies with FCC & IC radiation exposure limits set forth for anuncontrolled environment. The Antenna used for this transmitter must be installedto provide a separation distance of at least 100cm from all persons and must not beco-located or operating in conjunction with any other antenna or transmitterFCC CAUTION:Any Changes or modifications not expressly approved by the manufacturer couldvoid the user's authority, which is granted by FCC, to operate this Maritime SatelliteVoice and Data RouterEu Declaration of Conformity:Globe wireless LLC, 1571 Robert J. Conlan Blvd. Palm Bay, FL 32905 declares underour sole responsibility that the Product, brand name as Globe wireless and model:Globe i250-S3 Maritime Satellite Voice and Data Router, to which this declarationrelates, is in conformity with the following standards and/or other normativedocuments:ETSI EN 301 444 V1.2.1:2012ETSI EN 301 489-1 V1.9.2:2011ETSI EN 301 489 -19 V1.2.1:2002ETSI EN 301 489 -20 V1.2.1:2002EN 60945:2002EN 60950-1:2006+A11:2009+A1:2010+A12:2011We hereby declare that all essential radio test suite have been carried out and thatthe above named product is in conformity to all the essential requirements ofDirective 1999/5/EC.The Conformity Assessment procedure referred to Article 10 and detailed in Annex[III] or [IV] of Directive 1999/5/EC has been followed with involvement of thefollowing notified body(ies):TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xiiiIdentification mark: 1177 (Notified Body number)The technical documentation relevant to the above equipment is held at:Addvalue Communications Pte Ltd, 28 Tai Seng Street , #06-02, Singapore534106Signed by Mr. Mark Witsaman, Chief Technical Officer on 03 June 2013
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xvImportant Regulatory and Safety Informationfor i500-S3Regulatory InformationFederal Communication Commission NoticeFCC Identifier: YC6-GLOBEI500S3BDEUSE CONDITIONS:This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two Conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference thatmay cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses and can radiate radio frequency energyand, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee thatinterference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected.Consult the dealer or an experienced radio/TV technician for help.IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xviThis Device complies with FCC & IC radiation exposure limits set forth for anuncontrolled environment. The Antenna used for this transmitter must be installedto provide a separation distance of at least 100cm from all persons and must not beco-located or operating in conjunction with any other antenna or transmitterFCC CAUTION:Any Changes or modifications not expressly approved by the manufacturer couldvoid the user's authority, which is granted by FCC, to operate this Maritime SatelliteVoice and Data RouterEu Declaration of Conformity:Globe wireless LLC, 1571 Robert J. Conlan Blvd. Palm Bay, FL 32905 declares underour sole responsibility that the Product, brand name as Globe wireless and model:Globe i250-S3 Maritime Satellite Voice and Data Router, to which this declarationrelates, is in conformity with the following standards and/or other normativedocuments:ETSI EN 301 444 V1.2.1:2012ETSI EN 301 489-1 V1.9.2:2011ETSI EN 301 489 -19 V1.2.1:2002ETSI EN 301 489 -20 V1.2.1:2002EN 60945:2002EN 60950-1:2006+A11:2009+A1:2010+A12:2011We hereby declare that all essential radio test suite have been carried out and thatthe above named product is in conformity to all the essential requirements ofDirective 1999/5/EC.The Conformity Assessment procedure referred to Article 10 and detailed in Annex[III] or [IV] of Directive 1999/5/EC has been followed with involvement of thefollowing notified body(ies):TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xviiIdentification mark: 1177 (Notified Body number)The technical documentation relevant to the above equipment is held at:Addvalue Communications Pte Ltd, 28 Tai Seng Street , #06-02, Singapore534106Signed by Mr. Mark Witsaman, Chief Technical Officer on 03 June 2013
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xixCE Certification Globe iS
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xxFCC-Certification Globe iS
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G xxiManual OrganizationInstructions and graphics used in this manual may vary slightly depending upon each individualcomputer and Operating System being used.Special NotationsThis manual uses the following levels of special notation to alert the user to important information oruseful tips for easier operation.WARNING! AWARNING provides important information in the prevention of potential problems.Note: Provides supplementary information to emphasize a point or procedure, or a tip for easieroperation.Customer CommentsGlobe Wireless is ISO Certified, and is committed to quality and total customer satisfaction. Customercomments are important to us and help us to provide quality products and services. We invite emailsfrom satisfied customers as well as comments and recommendations for improvement.Email comments and suggestions to: quality@globewireless.comFor further assistance, contact the Globe Wireless Customer Service Center at:Within the United States or Canada: 1-(877)-535-0653Overseas: 1-(321)-308-0112customerservice@globewireless.comwww.globewireless.com
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 1-11.0 IntroductionThe Globe iFusion® Maritime Satellite Voice and Data Router provides a connection for multiplecomputers, network devices, fax machines, telephones and mobile phones to access both theInternet and voice/text services through a built-in Inmarsat FleetBroadband 250 Satellite Terminal. Italso makes use of other broadband network access services your vessel may have by automaticallyThebroadband access options include but are not limited to other FleetBroadband terminals, VSAT,Iridium OpenPort, GSM, and Wired and Wireless connections available in port.1.1 Key FeaturesThe Globe iFusion®is an integration of several subsystems into a single, rack-mountable product.These sub-systems are normally complete systems, but within the Globe iFusion®they are highlyintegrated and function as a single system. These include an Inmarsat FleetBroadband 250 terminal,a GSM mobile phone call router, an IP network router, firewall, proxy, and email system. Tying theseservices together is a web application which provides users with email and web browsing.1.1.1 IP RouterAside from the built-in FleetBroadband 250, the Globe iFusion®also has 3 WAN ports which allowimmediate expansion to accommodate other network gateways available on the vessel. With the useIP RouterIP Satellite Gateway (External)Built-In FleetBroadband 250As many as 10 additional external IP satellitesystemsPrepaid PlatformGSM and SMSDirect voiceEmailShipboard Network (Internal)Up to 4 PCs can connect directlyAdditional PCs can connect using a switchWeb and IP AccelerationWeb proxy for browsingcontrolWeb accelerationImage downsizingCompressionShipboard cacheMobile BrowserEmulationGlobeVoice GatewayPrepaid and Postpaid in a single platformGSM and telephone hard line accessCall routing over any satellite system
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 1-2of a network switch (not included) this can be increased to 10. Each gateway can serve as theprimary or an alternate means of connecting to the Internet.The shipboard users can connect up to four PCs directly to the four LAN ports of the GlobeiFusion®. If more devices are needed this can be expanded as well with a network switch (notincluded). Using the full-featured routing and firewall functions of the Globe iFusion®, these LANusers can access any Internet service to which they have been given permission.1.1.2 GlobeVoiceVoice and Fax calls can be made with standard telephones and fax machines by connecting thesedevices to the designated ports on the back of the Globe iFusion®. There is also an optionalhandset and handset port for those who wish to make calls directly from the Globe iFusion®.Another voice communication service is the prepaid GSM mobile phone user. Included with everyGlobe iFusion®is a Globe Mobile Antenna which provides cellular voice and text services tomobile phones on the vessel even while at sea. These calls can be routed either over a standardsatellite terminal or via the Voice over IP (VOIP) service. A Globe Wireless SIM card and an unlockedmobile phone are all you need to get started.1.1.3 EmailUsers of prepaid voice services also have access to individual, prepaid email accounts which deductfrom the same account. This email account can be used either from the Globe iFusion®web emailapplication or from a standard email client such as Microsoft Outlook. The Globe iFusion®supportsSMTP and IMAP4 client interfaces.1.1.4 Web BrowsingThe Globe iFusion®has a very advanced solution for web browsing in the maritime world. Itincorporates four different levels of web compression and cost reduction.Text and large data are compressed using standard compression tools before sending them to thevessel.Images are down-sampled to reduce their size.Web sites are cached locally to avoid retrieving them multiple times.Mobile browser emulation provides an option for viewing the mobile versions of web pages evenwhen using Internet Explorer.This last feature is unique and cuts through all of the normal advertising and extraneous images andlarge files that most websites contain. Instead, the user, though he is using a full-fledged webbrowser, arrives at the much reduced mobile web site if one exists. This saves both time in
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 1-3downloading and cost in bytes transferred. This is an excellent option for vessels with several peoplebrowsing at the same time.1.2 Shore ControlAll of the main functions of the Globe iFusion®can be configured from shore using the GlobeiPortal web application. Changes made on the shore or the ship will be automatically shared andsynchronized. The system offers user based access control and shipboard users can be permitted orrestricted from accessing the email and the web. All user controls are fully configured from shore bycustomer IT staff.For further assistance, contact the Globe Wireless Customer Service Center at:Within the United States or Canada: 1-(877)-535-0653Overseas: 1-(321)-308-0112
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 1-41.3 Globe iFusion® Overview DiagramThis unit supports the following:Simultaneous voice and data over FleetBroadbandFull duplex, single or multi-user up to 284kbpsSupport for streaming IP at 32, 64, 128 kbpsStandard Voice (AMBE+2, 4.0 kbps)Fax/High Quality Voice (64kpbs, A-law PCM)1.4 Package ContentsThe following is a list of items in the Globe iFusion®package:Globe iFusion®BDUAntenna ADUBase Transceiver Station(30 meters) LMR-400 coaxial antenna cable with connectors
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 1-5LMR-400 N-type connectorCable GlandGrounding StrapAntenna Mounting Clamps(2x5 ft.) copper busAccessory kitGoop kit with SS strap(250 ft.) Spool of CAT5E Network Cable(6) RJ-45 connectorsFBB250 Mast Mount(3 ft.) jumper cableGlobe Wireless FBB SIM card(20) GlobeMobile SIM cardsUSB Thumb DriveRack RailsFront and Rear bulkhead mountsBag of hardware1.5 Installation of the Globe iFusion®The Globe iFusion®is to be installed onboard ship in a control room into a Rack Cabinet or bymounting on the wall, shelf, or table as described below.1.5.1 Installing the Globe iFusion®The Globe iFusion®is designed to be insholes used to secure the enclosure case into the cabinet by means of two (2) M5x20mm screws forthe front of the cabinet and two (2) M5x12mm screws for the back of the cabinet. In addition, twohandles are included on the front panel allowing the case to be carried with ease.Important! Ensure you use the 12mm screws on the back of the cabinet. Using the 20mmscrews on the back of the cabinet will damage the components inside.Two long mounting brackets are mounted on each side of the enclosure case so that the end of eachbracket can be secured to the rear rails of the cabinet. Additional slots along the mounting bracket arefor different depth cabinets.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 1-61.5.2 Installing the Globe iFusion® onto Wall, Shelf or TableFour small mounting adaptors are attached at each corner of the enclosure case allowing them to bemounted onto a wall, shelf or table with four M5x12mm self-tapping screws.
ii i iiFusionThis section describes all the components on the and panels of the iFusion .Technical specifications of the isystem are located in Appendix D.iFusion i i iThe following three graphics depict the front panel of the iFusion i250, i500, and iS,respectively:iFusion iiFusion iiFusion i
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 2-2The following is an enlarged view of the components on the right front panel of the Globe iFusion®i250, i500, and iS:The front panel of the Globe iFusion®consists of the following components:Name DescriptionOn/Off Switch Powers the Globe iFusion® on / off.2 USB Ports For use of USB flash drives whichinstall and update the system software.PowerReadyBusyACTerminalAntennaNetworkGPS2.2 LED OperationThe following subsections describe the located on the front panel of the GlobeiFusion®.2.2.1 POWER LEDThe POWER lamp indicates that the components of the Globe iFusion® have power and areoperating.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 2-32.2.2 READY LEDThe READY lamp is used primarily to indicate the ability of the Globe iFusion® to make dataconnections to the Globe Wireless Network. The color and the blink state have different meanings.Mode LED DescriptionInitial Boot Short AMBERLong AMBERWhen booting, the Ready LEDwill display a seriesof flashes to indicate this state. A short ambercolored flash followed by a long amber coloredflash indicates that the operating system has juststarted to load.Globe iFusion®ServicesLong AMBERWhen the flashing changes to only a long amberflash, the Globe iFusion ®has successfullybooted its operating system and is now starting upthe processes which provide communication.Normal Operation Long GREENfollowed by (for eachgateway):Short GREENif connectedShort AMBERif disconnectedShort REDif in Safe ModeDuring normal operating, the Ready LEDwill giveone long green flash followed by one or more shortflashes for each configured gateway. The color ofthe short flash indicates where a data connection iscurrently available on that gateway. Green meansthe data connection is up and amber means that itis down.At the end of the sequence of short flashes theReady LED will flash red to indicate that theGlobeiFusion ® is currently in Safe Mode.Shutdown AMBERREDAMBERThe Ready LEDwill begin alternating betweenamber and red when the shutdown sequence hasbegun. The shutdown sequence lasts about three(3) minutes.Disabled RED If for any reason the SIM card in theGlobeiFusion® cannot be used, the Ready LEDwillflash red. This could indicate that the SIM is notproperly activated, or that it is seated incorrectly inthe SIM card reader.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 2-42.2.3 BUSY LEDThe BUSY lamp will flash periodically when the main operating system of the Globe iFusion® isreading or writing to its internal hard drive. The nominal state of this lamp is to flash. A non-flashinglamp indicates there may be a problem.2.2.4 AC LEDThe AC lamp indicates that the Globe iFusion®has been plugged into a working power outlet.Note: The AC lamp does not indicate that the Globe iFusion® is powered on. Refer to thedescription of the POWER LED (Section 5.2.1).2.2.5 TERMINAL LEDThe TERMINAL lamp indicates the operational state of the FleetBroadband terminal and has thefollowing indications:Mode LED DescriptionPower-Up AMBERThis indicates that the FleetBroadband terminal ispowering up.Error RED A failure has occurred in the FleetBroadband terminal.Shutdown Blinking AMBER The FleetBroadband terminal is being powered down.Normal GREEN The FleetBroadband is fully operational.2.2.6 ANTENNA LEDThe ANTENNA lamp has the following indications:Mode LED DescriptionPower Up AMBER This indicates that the antenna has recently receivedpower or that it is currently calibrating itself.Error REDThe antenna has failed to operate as intended andshould be inspected for damage to itself or the cable.Searching Blinking AMBER The antenna is attempting to locate a satellite.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 2-5Mode LED DescriptionWeak Signal Blinking GREEN A satellite has been found but the signal is weak.Connected GREENThe antenna has found and locked onto the selectedsatellite.2.2.7 NETWORK LEDThe NETWORK lamp has the following indications:Mode LED DescriptionRegistering AMBERThe FleetBroadband terminal is attempting to registeron the Inmarsat network.Error REDThere was an error attempting to register on theInmarsat network.Voice Ready Blinking AMBERThe FleetBroadband terminal has registered on thenetwork and can make voice calls using the phone portor corded handset.Data Ready Blinking GREENThe FleetBroadband terminal has been authenticatedfor voice and data communication through GlobeWireless.Connected GREEN The primary Packet Data Protocol (PDP) context isnowactive and data connections are possible to GlobeWireless and the Internet.2.2.8 GPS LEDThe GPS lamp is GREEN when a GPS fix has been achieved by the Antenna GPS unit.Mode LED DescriptionAcquiring GPS AMBER The GPS is using a stored GPS position andis activelyseeking a new fix.Error REDThere was an error attempting to read data from theGPS.GPS Fix GREENThe GPS has acquired its position and is transmittingperiodically updated location information.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 2-62.3 The Globe iFusion® Rear panel for i250, and i500Name Description(2) LAN Ports For Shipboard PCs, switches, routers, and servers.RJ11 FXS Input PortAllows prepaid users to make voice calls without using the GSMsubsystem.(4) LAN Ports For Shipboard PCs, switches, routers, and servers.(6) WAN Ports For connecting to other IP gateways and satellite terminals.GSM Antenna Connects the GSM Antenna.(3) RS-232 Serial Ports For adding additional devices requiring serial port connection.4 USB Ports For adding additional devices requiring USB port connection.FBB SIM Location where the FBB SIM card is inserted.FAX Port Provides fax connection services for shipboard fax machines.Phone Port Connects the system for use by a PBX or standard telephone.Handset Port For installation of an FBB250 handset.
ii i ii iThe following graphic depicts the rear panel of the Globe iFusion for i.Allows prepaid users to make voice calls without using the GSMsubsystem.For Shipboard PCs, switches, routers, and servers.For connecting to other IP gateways and satellite terminals.Connects the Antenna.For adding additional devices requiring serial port connection.For adding additional devices requiring USB port connection.
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-13.0 Fixed Multiple Lines3.1 IntroductionYour Globe iFusion® system can act as a PBX for voice calls using Polycom Voice over IP (VoIP)phones. This service is called Fixed Multiple Lines and provides PIN entry control over the GlobeiFusion® shipboard phone system and adds many calling features beyond those of a standardsatellite terminal.3.2 FeaturesThe features of the Fixed Multiple Lines option are as follows:Up to nine (9) VoIP phone extensions may be deployed throughout the shipEach extension may be reached from shore using a phone number with the country codeprefix of choiceA white list determines the phone numbers your crew can dial without the use of a PINPrepaid users can enter their own PINs to pay for and make calls from VoIP phonesThe VoIP phones support Call Transfer, Hold, and Conferencing featuresNote: 4-digit PIN codes are required for calling from ship-to-shore.All settings for a VoIP phone, such as name, extension, and phone number are controlled by thecustomer using the Globe iPortal® Website. Features of the Fixed Multiple Lines service andPolycom VoIP phones are discussed in the following sub-sections.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-23.3 Features of the PolyCom Phonefeatures.Note: At this time, one line only is supported; headsets are not supported; therefore, are notsupplied with the phone.1. Message Waiting Indicator Light alerts you to incoming calls and new voicemail.2. Line Icons Visual displays let you know the status of the lines.* Registered line*A registered line is a line that has been pre-configured by the System Administrator.Registered shared lineUnregistered lineVoice Mail/Messages (Voice mail not supported at this time)
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-3Speed-DialRingingCall in progress/ ConferenceCall Forward (not supported)Do Not DisturbPresence/BLF (Busy Lamp Field)3. Softkeys Perform functions as shown on the LCD Screen. (Described in more detail withinthis guide.)4. Line Indicators Multicolor LEDs display the call state of Line 1 and Line 2:Solid Green Active callFlashing Green Incoming callFlashing Red Call is on hold5. Line 1 and Line 2 Keys Use to access the line on which you are receiving or making a call.Only single line (line 1) is supported at this time.6. Hold Button Push to put an active call on hold. Push again to take the call off of hold.7. Headset Button Not supported.8. Speakerphone Button Click to place,receive, or switch the current call to the speakerphone.9. Microphone Location of the microphone for the hands-free speakerphone.10. Volume Buttons Press to adjust the volume of the handset, speaker, and ringer.11. Mute Button Press to mute the audio during a call.12. Dial Pad Use to dial a telephone number.13. Feature KeysDial Button Press to dial the entered phone number or to access the Placed Calls list
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-4Menu Button14. Control arrow keys Scroll through display menus. Use the checkmark to select.15. Speaker For ringer and hands free speakerphone output.16. Graphic Display Displays information regarding calls, messages, soft keys, time, date, etc.3.4 Navigate through MenusPress to enter the basic settings menu or to exit from anymenu.Press and to scroll through the menu lists.Note: Press *to page up and #to page down. These shortcuts do not work in the ContactDirectory. After 20 seconds of inactivity, the menu system will automatically exit to the idledisplay unless an edit session is in progress.Use the keypad to make selections in numbered menu lists3.5 Configure Basic SettingsPress and then select Settings | Basic to configure the following basic settings:Appearance of the time and dateDisplay contrastRing typeLanguage supportDirectory search3.5.1 Time and DateThe time and date appears on the graphic display of the phone. You have control over the format ofthe time and date display and can turn the display of time and date off. The default time and dateformat appears in the following figure.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-5PressStep 1: Select Settings | Basic | Preferences | Time & Date.Step 2: Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.Step 3: Press and to scroll through the options.Step 4: Press to confirm your choice.Step 5: Press or repeatedly to return to the idle display.3.5.2 Display ContrastPressStep 1: Select Settings | Basic | Contrast.Step 2: Press and to increase or decrease the display contrast.Step 3: Press Save to accept changes or to cancel changes.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-6Step 4: Press or repeatedly to return to the idle display.3.5.3 Ring TypeYou can select from the different ring types to distinguish between lines or to have a different ringfrom other phones near you. You can also set distinctive incoming ringing tones for contacts in yourlocal directory.PressSelect Settings | Basic | Ring Type.Step 1: (Optional) If multiple lines are configured on your phone, first select the line to changefrom the list using and .Step 2: Use and to select the desired ring type.Step 3: Press Play to hear the selected ring type.Step 4: Press Select to change to the selected ring type.Step 5: Press or repeatedly to return to the idle display.3.5.4 Language SupportPressStep 1: Select Settings | Basic | Preferences | Language.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-7Step 2: Scroll through the list of available languages.Step 3: Press to confirm your choice. Text on the graphic display will change to thelanguage selected.Step 4: Press or repeatedly to return to the idle display.3.5.5 Directory SearchYou can configure how the search of the local contact directory is performed. The local contactdirectory can be searched by first or last name.PressStep 1: Select Settings | Basic | Preferences | Directory Search.Step 2: Use and to select the directory search parameter.Step 3: Press to confirm your choice.Step 4: Press the Yes or Cancel key to accept or cancel changes.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-83.6 Manage ContactsYou can enter 99 contacts in your local contact directory.3.6.1 Adding ContactsNew entries to the local contact directory are added to the top of the list.Step 1: Press the Dir soft key.Step 2: Select the local contact directory by pressing if it does not appear automatically.Step 3: Press . The Directory screen displays <New Entry> displays at the top of the list.Step 4: Press to add a new entry.Step 5: Press to enter a first name.Step 6: Enter the first name of the contact from the dial pad.Step 7: Press the OK or Cancel soft keys to accept or cancel.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-9Step 8: PressStep 9: Repeat the steps to enter the last name of the contact.Step 10: Repeat the steps to enter a contact number.Note: This is a required field and must be unique (not already in the directory). Entry to this fieldis denoted by 1 2 3.Step 11: Press to end .Step 12: Press the Yes or Cancel soft keys to accept or cancel.Step 13: Press repeatedly to return to the idle display.3.6.2 Deleting ContactsStep 1: Press the Dir soft key.Step 2: Select the local contact directory by pressing if it does not appear automatically.Step 3: Press and to scroll through the list to locate the contact you wish to delete.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-10Step 4: Press the Delete soft key to delete the displayed contact from the directory.Step 5: Press repeatedly to return to the idle display.3.6.3 Placing a Call to a contactTo place a call to a contact in the local contact directory, perform the following:Step 1: Press the Dir soft key.Step 2: Select the local contact directory by pressing if it does not appear automatically.Step 3: Press and to scroll through the list to locate the contact you wish to call.Step 4: Press or lift the handset.3.7 Using Basic Features of your phoneYour phone is designed to be used like a regular phone on a public switched telephone network(PSTN). This section will address the following features of the phone:Placing a CallAnswering a CallEnding a CallPlacing a Call on HoldSetting Up Conference CallsTransferring CallsDo Not Disturb
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-113.7.1 Placing a CallYou can place a call using the handset, speakerphone, button, or thebutton. (Line 2 is not supported.) You can also dial the number first, and then choose the method youwill use to speak to the other party.During a call, you can alternate between the Handset by using the handset, or Hands-FreeSpeakerphone by pressing .Place a call using the HandsetPick up the handset.Dial the number using the dial pad.Place a Hands Free callWith the handset in the cradle, press , or to obtain a dialtone.Dial the number using the dial pad and press , , orPlace a call using the Dial KeyDo one of the following steps:Press the Callers soft key to view the Receive Call listPress to view the Placed Call listPress and to scroll through the list to find the contactPress to complete the call.3.7.2 Answering a CallIncoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore softkey (for private and shared lines).
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-123.7.2.1 Answer when NOT on another callUsing the HandsetAnswer the call by simply picking up the handset.Hands-free SpeakerphoneAnswer using one of the following steps:PressWith the handset on-hook, press where the line status indicator is flashinggreenPress the Answer soft key3.7.2.2 Answer when on another callPhone configured for a Single Line KeyThe second call may cause a call waiting tone to be played and the display of the call waiting promptidentifying the incoming callers for 10-seconds only. You can choose to ignore the call, answer thecall, or reject the call (if a private line).After this (10-seconds) point, the user will need to scroll to the incoming call in order to answer asfollows:Press to place the original call on hold.Press to access the new call.Note: Soft key labels are updated on the display showing Ignore,Answer, and Reject.Phone configured for Shared LinesThe only difference between a shared line and private line is that there is no Reject soft key and thatanother person on the shared line might answer the call.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-133.7.3 Ending a CallPerform one of the following to end a call:Press the End Call soft keyReplace the handsetPress if in Hands-free Speakerphone Mode3.7.4 Placing a Call on HoldDuring the call, press which will be indicated on the graphic display by the hold iconTo resume the call, press the Resume soft key or the hold button againNote: Since using the Hold feature typically generates music or beeps, avoid placing aconference call on hold.If you have multiple calls on hold, use and to switch between the calls, then pressthe Resume soft key to retrieve the desired callIf two or more calls are on hold, an indication appears on the graphic display, e.g., , indicates thatthis is the third call out of four calls.3.7.5 Setting up Conference Calls
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-14Step 1: Call the first party.Step 2: Press the Conf soft key to create a new call. (The active call is placed on hold.)Step 3: Call the second party.Step 4: When the second party answers, press the Conf soft key again to join all parties in theconference.To Split a conference call:Press the Split soft key. This places both parties on hold.Set up a Conference CallWhen you are in an active call, perform the following to add members:One call on hold:If you have one call on hold, press to return to the call on hold, and then press theJoin soft key.(1) This creates a conference call with the active call, the call on hold, and yourself.Multiple calls on hold:
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-15If you have multiple calls on hold, use and to switch to the desired call on holdand press the Join soft key.(2) This creates a conference call with the active call, the call on hold, and yourself.To End a Conference CallPress the End Call soft key, or simply hang up. The other parties will continue to be connected.3.7.6 Transferring CallsThere are three ways to transfer a call:Consultative Transfer The party to whom you wish to transfer the call answers their phonebefore you transfer the call or hang up. You can consult with them before completing thetransfer.Blind Transfer The call is automatically transferred after you dial the number of the party towhom you wish to transfer the call.Attended Transfer The parties are automatically connected to each other after you exit theconference.Consultative TransferStep 1: During a call, press the Trans soft key. The active call is placed on hold.Step 2: Enter the number to which you want to transfer the call.Step 3: As soon as the ring-back sound is heard, or after the party answers, press the Transsoft key to complete the transfer.You can talk privately to the party to which you are transferring the call beforethe transfer is completed, if desired.If you are using a handset, the transfer can be completed by putting thehandset on the cradle.You can cancel the transfer before the call connects by pressing the Cancelsoft key.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-16Blind TransferStep 1: During a call, press the Trans soft key.Step 2: Press the Blind soft key.Step 3: Do ONE of the following steps:Enter the number to which you want to transfer the callPress the Dir soft key to access the local contact directory. Use andto access the contacts, and then press .Press the Callers soft key to access the Received Call List and use andto access the contact, and then pressAttended TransferThe parties are automatically connected to each other once you hang up.3.7.7 Do Not DisturbStep 1: To Enable Do Not Disturb, press and select Features | Do NotDisturb to prevent the phone from ringing on incoming calls.A flashing icon and text on the graphic display indicates that Do Not Disturb is turned on.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-17Step 2: To Disable Do Not Disturb, press and select Features | Do NotDisturb.Note: Do not disturb is local to the phone itself, and may be overridden by call server settings.Contact your System Administrator for more information.Step 3: To configure multiple lines for Do Not Disturb, use and to set Do NotDisturb on a line-by-line basis using the same instructions as above.3.8 Troubleshooting Your PhoneThis section contains general troubleshooting information to help you solve any problems you mightencounter with your phone. The tables subsection list possible trouble symptoms, the likely causes ofthese problems, and the recommended corrective actions to take.Securing the HandsetControlsAccess to Screens and SystemsCallingDisplaysTo obtain more detailed troubleshooting information, you can access certain menus on your phonethat test your phone hardware.3.8.1 Securing the Handset on-hookDue to ship vibration, etc., the handset can become dislodged from the phone.To prevent this from happening, perform the following steps to change the phone hook tab to thesecured position.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-18When you remove the handset from the cradle of the phone, notice a tab. If the tab is flush (flat)against the cradle, you must change it; however if it protrudes from the opening, you need do nothing,as it is already set-up to hold the handset securely in place when resting in the cradle of the phone.Changing the Phone Hook TabFrom the front of thephone,use a pointedobject such as a ball pointpen or small screwdriver topush the tab outfrom thefront through the rear ofthe phone.The unit pops out all as one piece as shown above.Manipulating the piece just removed, re-insert it back through the
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-19hole on the rear of the cradle so that when the tab comes throughthe front, the tab is protruding and not flush or flat against the phonecradle.When positioned correctly, push on the round disc from the rear ofthe phone to snap it into place.Thephone is now secured to the cradle and should not slip off due to shipvibration.For further assistance, contact the Globe Wireless Customer Support Center at:Within the United States or Canada: 1-(877)-535-0653Overseas: 1-(321)-308-01123.8.2 ControlsSymptom Problem Corrective ActionThedial pad does notwork. The dial pad on the phonedoes not respond. Do one of the following:Check for a response from other featurekeys or from the dial pad.Place a call to the phone from a knownworking telephone. Check for displayupdates.Check if the LAN port is active orinactive. Press the Menu key, and selectStatus | Network | Ethernet. From theEthernet page, scroll to the LAN port fieldand verify it is active.Check the termination at the switch orhub endof the network LAN cable.Ensure the switch/hub port connected tothe telephone is operational. (If not,contact your system administrator.)Before restarting thephone, contact yoursystem administrator who may want totroubleshoot your phone in more detailbefore restarting the phone and losingcurrent status information.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-203.8.3 Access to Screens and SystemsSymptom Problem Corrective ActionThere is no responsewhen you press a featurekey.The phone is not in anactivestate. Do one of the following:Press the keys more slowly.Check with your systemadministrator to see if the key hasbeen mapped to a different functionor is disabled.Place a call to the phone to checkthat inbound call display and ringingis normal. If successful, try to pressfeature keys within the call to accessthe Main Menu, for example.To confirm that the line is active,press the Menukey and then selectStatus | Lines | Line Information.From the Line Information page,verify your phone line is registered.The screen showsNetwork Link is Down .The LAN cable is notproperly connected. Do one of the following:Check termination at the switch orhub (furthest end of the cable fromthe phone).Check that the switch or hub isoperational (flashing link/statuslights) or contact your systemadministrator.Check if the LAN port is active orinactive. Press the Menu key andselect Status | Network | Ethernet.From the Ethernet page, scroll tothe LAN port field and verify it isactive.To attempt re-registration to the callserver, reboot your phone. Contactyour system administrator.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-213.8.4 CallingSymptom Problem Corrective ActionThere is no dialtone. Power is not correctlyapplied to the phone. Do one of the following:Check that the screen is illuminated.Ensure the LAN cable is inserted properly at theback of the phone by unplugging and re-inserting.If usingPoE, have your system administrator checkthat the switch is supplying power to the phone.Dial tone is not presenton one of the audiomodes.Do one of the following:Switch between Handset and hands freespeakerphone to see if the dial tone is present forone of the audio modes.If the dial tone exists on another audio mode,connect a different handset to isolate the problem.The phonedoes not ring. Ring setting or volume islow. Do one of the following:Adjust the ringing level from the front panel usingthe volume up/down keys.Check status of the handset and hands freespeaker phone.Outbound or inboundcalling is unsuccessful. Do one of the following:Place a call to the phone under investigation.Check that the screen indicates incoming callinformation.Lift the handset. Ensure the dial tone is present andplace a call to another extension or number. Checkthat the screen changes in response.You turned off theringer.Do one of the following:During an incoming call, lift the handset and pressthe Speaker phone key to obtain a dial tone.Press the ringing Line Key or the Answer soft key
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-22Symptom Problem Corrective Actionto answer the call.ServiceUnavailableappears on thescreen.The user pressed theNew Callsoft key,dialed a number with thehandset on-hook, orattempted to make a callfrom the contactdirectory beforethephone was registered.Check with your system administrator to see when yourphone will be registered.3.8.5 DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has badcontrast.Power is not correctlyapplied to the phone. Do one of the following:Check that the screen is illuminated.Ensure the LAN cable is inserted properlyat the back of the phone by unplugging andre-inserting the cable.If using Power over Ethernet (PoE), haveyour system administrator check that theswitch is supplying power to the phone.The contrast needsadjustment. Do one of the following:Restart the phone to obtain a default levelof contrast.Outbound or inboundcalling is unsuccessful. Do one of the following:Place a call to the phone underinvestigation. Check that the screenindicates incoming call information.Lift the handset. Ensurethe dial tone ispresent and place a call to anotherextension or number. Check that thescreen changes in response.The display flickers. A certain type of olderfluorescent lighting Do one of the following:
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 3-23Symptom Problem Corrective Actioncauses the display toappear to flicker. Move the phone away from the lights.Replace the lights.For further assistance, contact the Globe Wireless Customer Support Center at:Within the United States or Canada: 1-(877)-535-0653Overseas: 1-(321)-308-0112
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 4-14.0 Using a Standard PhoneDesk phones, PBX systems, and othertouch-tone voice devices can be usedvia the Globe iFusion®phone portThese devices are connected to theGlobe iFusion®phone port using astandard RJ-11, 4-conductor phonecord. Calls can be placed and receivedin the typical fashion.Note:In some cases, a PIN accesscode may be required.4.1 Your Phone NumberYour phone port phone number, which is also known as the MSISDN (Mobile Station InternationalSubscriber Directory Number) is determined by the Globe Wireless SIM card inserted into the SIMport on the back of the Globe iFusion®. With each Globe iFusion®, Globe Wireless includes aProduct Registration Information Sheet containing all of the Globe iFusion®identifying numbers aswell as the phone and fax numbers. Please consult this sheet to determine your phone number.4.1.1 Placing a Call from the PhoneThe first step is to connect your phone to the Phone interface on the rear of the Globe iFusion®. Tomake a call, dial:00 <country code> <phone number> followed by #.Example: To call Globe Wireless in the U.S.A. (+1 3213080112) from an analogphone, dial the following: 00 1 3213080112 #4.1.2 Receiving a Call to the PhoneTo receive a phone call on a desk phone or other device, connect the device to the phone interfacelocated on the rear of the Globe iFusion®. The device will ring when the terminal receives a voicecall.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 4-24.1.3 Making a Call to the Phone from ShoreTo make a call to the phone connected to the Globe iFusion®, dial:+ <voice msisdn>+ is a prefix used in front of the country code for international callsVoice MSISDN. The first part of the voice msisdn is always 870for all BGAN systems4.2 Captain OverrideSince the Globe iFusion®allows calls to be placed from several locations, there may be times whena ship has a higher priority call to place but the Globe iFusion®voice line is currently in use by a lowpriority call (typically a GSM call). In such a case, the lower priority call can be interrupted and thehigher priority call can then be placed.When the phone is taken off the hook while there is another call in progress, you will hear a busytone. To terminate the call which is causing this busy signal, perform the following:Press the hook button on your phone two times in rapid succession which will terminate thecurrent callYou will hear a standard dial tone from your phone indicating that you may now proceed withyour call
ii i iThe FBB handset can be used viathe iFusion RJ-11phoneport using a standard RJ-11 phonecable.This provides the basic instructions for the following:Connecting the FBB250 corded handset to the iFusionProcedures for making a callProcedures for receiving a callThe handset allows access to the majority of the FleetBroadband functions. It provides a logical andeasy to read display. The procedures for connecting the handset to the iFusion as well asmaking and receiving calls are detailed in the following subsections.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 5-25.1.1 Connect the handset to the Globe iFusion®Connect the RJ-11 phone cable from the FBB250 handset to the Handset Port located on the rear ofthe Globe iFusion®.5.1.2 Making a CallStep 1: Using the alpha-numeric keypad on the handset, dial the number in the followingformat:00 + [country code] [area code] [number]Step 2: PressStep 3: To end the call, press5.1.3 Receiving a CallStep 1: The phone will ring when a call is coming in, and the call number will be displayed onthe handset screen.Step 2: Answer the incoming call by pressingStep 3: To end the call, press
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 6-16.0 Using a Fax Machine6.1 Your Fax NumberAll FleetBroadband SIM cards areprovisioned with two (2) numbers(MSISDNs), one each meant for3.1Khz/fax calls and standard voicecalls (aMBe+2).Your fax port phone number, which isalso known as a MSISDN number isdetermined by the Globe Wireless SIMcard inserted in the SIM port on theback of the Globe iFusion®. Witheach Globe iFusion®, Globe Wirelessincludes aProduct RegistrationInformation Sheetwhich contains all ofthe Globe iFusionidentifyingnumbers as well as the phone and faxnumbers. Please consult this sheet todetermine your fax number.6.1.1 Sending a Fax from the ShipWhen audio equipment (analog phone, Fax, or primary handset) connected to their respective ports isoff-Note: 3.1 Khz audio call is meant for fax transmission and is not recommended for normal voiceconversation as the airtime charge for 3.1 Khz audio is expected to be significantly higherthan the standard voice call.Fax in the Globe iFusion®works in the same way as it does through a telephone line. To send a faxto a fax machine connected to the Globe iFusion®, perform the following:1. Connect the Fax Machine to the FAX port with a standard 4-conductor RJ-11 cable.2. Place the documents to be sent, on the fax machine (as per fax machine instructions).3. Dial the number on your fax machine, using the following format:
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 6-2<+country code><destination fax number> # (for example, +6512345678#)Note: #4. Wait until the fax is sent.6.1.2 Sending a Fax to the ShipTo send a fax to a fax machine connected to the Globe iFusion®, dial the following:+ <fax MSISDN>+is a prefix used in front of the country code for international callsFax MSISDN is the dedicated fax number for the SIM card in your Globe iFusion®Note: The first part of the fax MSISDN is always 870 all BGANsystems.6.1.3 Receiving a Fax on the ShipTo receive a fax transmission, connect the fax machine to the Fax interface of the Globe iFusion®.The device will ring when the terminal receives a fax call.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-17.0 Using a Mobile Phone7.1 GlobeMobile ServicesGlobeMobile is the Globe Wireless shipboard mobile phone service. The Globe iFusion®isequipped with a full GlobeMobile gateway and antenna which provide two-way cellular calling andtext messaging routed over the satellite connection.The GlobeMobile services are all based on the GSM prepaid model. This means that each user musthave a Globe Wireless SIM -a refresh cardwhich gives the user the credit necessary to talk or text.To provide the shipboard GSM network, the Globe iFusion®has a GSM (Globe Mobile antenna)installed in a central location onboard your vessel. It is usually located in a stairway or hallway inorder to achieve the best possible coverage.Phone calls placed onboard ship are received by the GlobeMobile antenna, routed through the GlobeiFusion®, sent over the satellite and then connected to their final destination using terrestrial phoneand GSM networks. Charges for the calls are deducted automatically from the prepaid account as thecall is in progress.Contact your captain for SIM or refresh cards, and information about phone and text message rates.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-27.2 Getting StartedOnce you type in the URL, the Globe iFusion® is displayed as shown below. Depending on what youwish to do, perform one of the following:First Time User Click if you need to set up an accountDownloads Click to display the page of available downloads. Follow directions from thereLogin If you have your Userid and Password, click this link to display the login screenHelp At any time, from any page, you can click on Help to display the online helpapplication7.2.1 First Time UserClick the First Time User? link located on the login page to display the instructions for signing up foran account to be used with your mobile phone.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-3Note: GlobeMobile SIM cards will only work in unlocked mobile phones. Some mobile devices arelocked to a particular carrier. If this is the case you will not be able to use the Globe Wireless SIMcard in your current device.7.2.1.1 Unlocked GSM Mobile Phone
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-4If you have an unlocked GSM Mobile phone, click the corresponding linkand walk through the following steps:Step 1: Referring to the graphic above, obtain a Globe Wireless SIM card, available from yourCaptain or other designated officer responsible for selling SIM cards and refresh cardson the vessel.Step 2: Referring to the graphic above, insert the SIM into your mobile phone by performing thefollowing:Power off the mobile phoneRemove the old SIM card following the instructions of the mobile deviceInsert the Globe Wireless SIM in the slot from which the old SIM was removedNote: Remember, some mobile devices are locked to a particular carrier. If this is the case youwill not be able to use the Globe Wireless SIM card in your current device.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-5Step 3: Referring to the graphic above, once the Globe Wireless SIM is inserted into your phoneand the phone is ready for operation, turn the power to ON.Once the phone has registered itself on the Globe Wireless Network, one of thefollowing messages will be displayed:Carrier Name: GWIRELESSorCarrier Code: 310 720Step 4: Referring to the above graphic, wait to receive an SMS text message welcoming you tothe GlobeMobile network once your phone has been registered (on the Network).This message will contain the following information:Your phone number (Your phone number is also your userid)Your password for the Globe iFusion® websiteStep 5: Once you are set up and have received your phone number (userid) and password, login by typing your Userid and Password, and then clicking the Login button.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-67.2.1.2 No Mobile PhoneIf for whatever reason you do not click on first option; whether you do not have an unlocked mobilephone, or do not wish to use a mobile phone, you can still create an account without using aGlobeMobile SIM card. Click the corresponding link todisplay the Create a new Globe iFusion® Account screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-7Step 1: Populate the fields in the screen with your name, username, Date of Birth, password,and home country.Step 2: Answer the three Challenge Questions. (You can click on the drop-down arrow toselect a different challenge question, if desired.) If for some reason you forget yourlogon or password, these questions will be asked to verify your identification beforeauthorizing log on.Step 3: Enter the GlobeMobile Credit Reload Code which you should have received from thecaptain or authorized personnel.Step 4: Click the links to read the Terms of Service and the Privacy Policy. Once read andunderstood, click to place a checkmark in the I Agree checkbox and click the Next Stepbutton. A pop-up confirmation will be displayed.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-8Step 5: Click OK to display a Welcome! Screen which displays your email address.Step 6: Click the Continue to Globe iFusion button which will re-display the opening page..Step 7: Click the Login button to display the Login popup.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-9Step 8: Enter your User ID and Password and click the Login button.7.2.2 DownloadsStep 1: Click the Downloads link located on the login page to display a list of free downloads.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-10Step 2: Click the Download button below the item to be downloaded and follow the downloadinstructions.7.2.3 LoginStep 1: If you know your login and password, click the Login link to display he login pop-up.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-11Step 2: Type your User ID and Password in the fields and click the Login button to display the7.2.3.1 Forgot PasswordIf you have forgotten your Password, click on the Forgot UserID/Password link on the Login pop-up.The Forgot Your UserID/Password? screen is displayed.Receive password by an SMS message sent to your phoneStep 1: Click the Receive password by an SMS message sent to your phone link to displaythe Forgot your Password? screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-12Step 2: Type your phone number in the Phone # field and click the Submit button.Your password will be sent to your phone via SMS message.Step 1: Click the link to display the Forgot yourPassword? screen.Step 2: Type your User ID in the field (as shown above) and click the Proceed button.A screen will be displayed requesting you supply a new password, your date of birth, and the answersto the three challenge questions.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-13Step 3: Populate the required fields and click the Continue button.Step 4: The opening screen is once again displayed.Step 5: Click on Login at the top right corner of the screen to display the Login pop-up.Step 6: Enter your User ID and the password you just created and click the Login button. Thedefault Communication Status screen will be displayed.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-147.2.3.2 Forgot User IDIf you have forgotten your User ID, click on the Forgot UserID/Password link on the Login pop-up todisplay the Forgot Your UserID/Password? screen.Step 1: Click the link to display the Forgot yourUserID or Password? screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-15Step 2: Click link to display the Forgot UserID screen.Step 3: Populate the First name,Last name,Date of Birth, and Home Country fields; then clickthe Proceed button. Your User ID will be displayed.If you entered erroneous information on the Forgot User ID page, you will receive the following errormessage. Click OK and follow the steps.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 7-167.2.4 Placing and Receiving CallsStep 1: Dial + [country code] [area code] [number]. You may hear a dial tone or ringing tonedepending on destination and time delay.Step 2: Once you have finished the call, hang-up.Note: Once disconnected, you will receive a free text message with the cost of the call and yourremaining balance.7.2.5 SMS Text messagingStep 1: Enter your SMS message (refer to your phone user manual for instructions). An SMSmessage can be up to 160 characters in length.Step 2: or email address (refer to your phoneuser manual for instructions).Step 3: Send the message.Note: Multimedia (MMS) messages are not currently supported.7.2.6 Operation Entering and Exiting Shipping PortsAlthough you can use the GlobeMobile SIM to roam on standard GSM shore networks, these callsare at much higher rates. Globe Wireless recommends that you use a local SIM while on shorewhenever possible. Also note that as the vessel enters and leaves a distance of two miles from theshoreline, the Globe iFusion®may disable and enable the GSM Antenna unit(s).Important! It is especially important for mobile phone users to take note of which carrier isdisplayed on their device once the vessel nears the shoreline. The Globe Wirelesscarrier symbol is GWIRELESS.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 8-18.0 Web-Based Software8.1 Getting Connected8.1.1 Configuring your IP ConnectionThe Globe iFusion® supports the network protocol DHCP to automatically configure your PC withthe correct network settings. To ensure your PC is configured to this setting, go to Control Panel |Network Settings | Local Area Connection (Click View Status). Click the Properties button todisplay the Local Area Connection Properties screen.Step 1: Internet ProtocolVersion 4 (TCP/IPv4) .Step 2: Click the properties button to display the Internet Protocol Version 4 Properties screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 8-2Step 3: Obtain IP and DNS server address automaticallyshown in the above example) to ensure that web browsing works properly.8.1.2 Supported Web BrowsersGlobe iFusion® web application supports the most recent versions of all major web browsers toinclude:Microsoft Internet Explorer version 8Apple Safari version 5 (recommended)Google Chrome version 3Mozilla Firefox version 38.1.3 The URLThe Globe iFusion®web application can be accessed by its name. To access this web application,open your web browser and type (for example):http://globe.ifusionAlternatively, the Globe iFusion® web application can be accessed by its IP address.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 8-3http://192.168.1.210(Substitute the example of 192.168.1.210 with the IP Address of your Globe iFusion®.)8.2 Navigation8.2.1 The Menu and Sub-MenuOnce you have entered the URL and logged into the Globe iFusion®, depending on where younavigate to, determines the menu / sub-menu items displayed. The following is an example of the(Satellite) menu as well as the associated sub-menu:In the above example, the Menu button selected is Satellite. The sub-menu buttons associated withSatellite are displayed on the left side of the screen. If the user presses the Network Menu button, adifferent set of sub-menu buttons will be displayed on the left side of the screen.The menus and sub-menus are described within this document.8.2.2 HelpClick on Help at anytime from any screen to access the Online Help application.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 8-48.2.3 Communication Status (Home Page)Click on the Home menu button at any time to navigate to the Home Page which contains theCommunication Status information on services currently in use.This page gives a quick view of which satellite terminal the Globe iFusion® currently prefers, thatphone).It also displays the Gateway Selection Mode: Manual or Automatic.8.2.4 LoginTo access the web application, open your web browser and type the following URL:http://globe.ifusionAlternatively you can type the IP address of the Globe iFusion®. For example:http://192.168.1.210The opening screen is displayed. If you already have an account, you can log in. If you are a first timeuser, you can set up a new account from this screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 8-5Refer to the following table for a description of the fields located on the main Globe iFusion® screen:Component DescriptionFirst Time User?ButtonClick to set up a new accountUsing your own mobile phoneSign up for prepaid email service onlyDownloads Click to display a list of available downloads.Login Click to display the pop-up Login screen where you will enter yourUserID and Password.Help Click at any time from any screen to access the Online Helpapplication.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 8-68.2.5 LogoutClick the Logout button at any time to log off the system.When you logout, you will be returned to the Globe iFusion® beginning screen.8.3 UsersThere are three types of users for the Globe iFusion®:AdminPrepaid_userWeb BrowserEach user type is discussed in the following sections. You may also click on a user type from the(above) list to link to the specific section.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-19.0 Admin UserThe Admin user is used to view the current settings of the Globe iFusion®. The user has no email orweb browsing ability.Globe iFusion® ID number and then the password.The Admin User Globe iFusion® screen contains the following tabs:Home(default)SatelliteGlobeMobileNetworkUsageVSATDownloads
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-29.1 Satellite TabClick on the Satellite Tab to display the following sub-tabs:StatusCall HistoryData HistoryLogsInformationSafe Mode
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-39.1.1 Status Sub-tabStatus is the default sub-tab within the Satellite tab. The Status sub-tab displays the GlobeiFusion®FBB Equipment Status.SignalGreen bars indicate signal strength of the equipmentTemperatureIndicates if the equipment temperature is within the normal rangeGPS Displays the GPS coordinates:GPS Date, GPS Latitude, GPS Longitude, GPS Course, andGPS SpeedRegisteredA green checkmark indicates that the Globe iFusion®hasconnected to the satellite and has registered with the Inmarsatshore system.DataConnectionDisplays the connection addressAzimuthDisplays current Azimuth.ElevationDisplays current Elevation.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-49.1.2 Call History Sub-tabThe Call History sub-tab shows only calls made using the Globe iFusion®internalFleetBroadband 250 voice line. Depending on your configuration, the GlobeMobile service may beusing this line. If so, all calls made from mobile phones will be logged in this list as well.Click on the Call History sub-tab to display the Globe iFusion® Daily Call Log which displays thetime of the call, the dialed phone number, and the duration of the call.The user has the following options:Display the log for a specific day by clicking the Prev Day or Next Day buttonViewing account code informationEditing account code information less than 24 hours oldSaving the changes to the account codes for the callsAccount codes can be used by your company for billing calls to a third party. The codes will bereflected on the company invoice for the calls made. The admin user has a 24 hour window in whichto edit these account codes. After that time the codes will have been transmitted to shore and are nolonger editable. If your configuration uses the voice line of the internal FleetBroadband, those callswill be shown with an account code of 299. This code is never editable.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-59.1.3 Data History Sub-tabClick on the Data History sub-tab to display the Globe iFusion® Data Connection Log whichdisplays the Date,Time, Duration (of time in minutes/seconds), and Volume transferred inmegabytes.You can display the log for a specific day by clicking the Prev Day or Next Day button.As with Call History; the Data History sub-tab screen shows only data connections made by theinternal FleetBroadband. The list includes both streaming and background data connections.GlobeMobile Digital Quality Voice (DQV) connections are also listed here.The connection history is updated approximately once per minute and shows approximate values forthe connection duration and volume.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-69.1.4 Logs Sub-tabClick on the Logs sub-tab to display the Globe iFusion® System Logs.Click the dropdown arrow in the Choose a log: field and select the Error Log or the Event Logwhich displays the Date,Time, Duration (of time in minutes/seconds), and the event or error thatoccurred.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-79.1.5 Information Sub-tabClick on the Information sub-tab to display specific equipment information about the GlobeiFusion® (Manufacturer ID, Model, SW Version, Subscriber #, etc.).Manufacturer IDLists the Manufacturer name; i.e., Globe Wireless, Addvalue,etc.ModelLists the Model; i.e., Globe iFusion®Software VersionDisplays the current version of the software being usedIMEI #Displays the International Mobile Equipment Identity numberIMSI #Displays the International Mobile Subscriber Identity numberADU Serial #Displays the serial number of the Above Deck Unit (ADU)BDU Serial #Displays the serial number of the Below Deck Unit (BDU)MAC Displays the Media Access Control (MAC) Address
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-89.1.6 Safe Mode Sub-tabThe Globe iFusion® automatically controls the data connections made by the internalFleetBroadband. In the unlikely event that the FleetBroadband stops responding to commands, theGlobe iFusion® will reboot it automatically. This is designed to give greater uptime and recovery inthe case of hardware malfunction. However, this also poses some risks when upgrading the firmwareof the FleetBroadband.Safe Mode is an administrative function used to prevent the automatic reboot of the internalFleetBroadband by the Globe iFusion®. The main purpose of Safe Mode is to upgrade thefirmware of the FleetBroadband. (Refer to Appendix C for steps to update the Globe iFusion®Firmware.)Clicking the Safe Mode button prevents the power from being shut off to the FBB unitClick the Shut Down button to power down the FBB unit
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-99.2 GlobeMobile TabClick on the GlobeMobile Tab to display the following sub-tabs:Status (default)AdminGlobeVoice Lines9.2.1 Status Sub-tabThe default sub-tab (Status) displays the GlobeMobile System Health screen with the followinginformation:The GSM System ID This is used to uniquely identify your GSM network on the vessel.System StatusWhen it displays a green checkmark, the mobile devices on the vessel can place GSM phonecalls. When it displays a red X, no GSM phone calls can be made.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-10BTS Connected In order to make GSM phone calls and send SMS text messages, theBTS (GlobeMobile antenna) must be connected to the Globe iFusion® and it must be fullyoperational. When this is the case, a green checkmark will be displayed and when it is not thecase a red X will be displayed.GPS Feed In order to determine the proximity to the coastline so that the GSM network canbe disabled, GlobeMobile relies on a GPS feed from the internal FleetBroadband 250 unit. Ifthis is present, a green checkmark will be displayed and if it is not present a red X will bedisplayed.9.2.2 Admin Sub-tabThe Admin sub-tab allows the Administrator to view and/or perform certain GlobeMobile FBBManagement Functions:Current FBB Calls in Progress Displays the number of FBB calls currently in progress.Clear Phone Line The Administrator can end all of the current calls with the Clear PhoneLine button. This is an important feature when using the FleetBroadband Voice line ratherthan Digital Quality Voice (DQV). In that configuration users will tie up the voice line of theterminal and this could be at an inopportune time for the captain or officers of the vessel.Control BTS (antenna) Behavior The Administrator can choose the mode whichdetermines the power to the BTS (GlobeMobile Antenna).Always Off will disable the BTS (GlobeMobile Antenna) entirely and no callswill be possible until the state is changed.BTS Tracking GPS will use the GPS to determine the proximity of the vesselto the shoreline and disable the BTS (GlobeMobile Antenna) when the vesselapproaches it.Always On will permanently enable the BTS (GlobeMobile Antenna) withoutregard for geographical location.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-119.2.3 GlobeVoice Lines Sub-tabThe GlobeVoice Lines sub-tab displays the configuration of the system GlobeMobile uses to makeGSM phone calls. The options are as follows:FBB VOIP This is a Digital Quality Voice (DQV) setting. GSM calls will be routed overFleetBroadband using an 8Kbps Streaming connection. This setting includes the number oflines available for GlobeMobile using this technique.FBB Voice In this setting the Internal FleetBroadband voice line and/or any other externalFor externaldevices, the OUT 1,OUT 2, and OUT 3 ports on the rear of the Globe iFusion® are used toconnect the Globe iFusion® to them.VSAT This is a Digital Quality Voice (DQV) setting. GSM calls will be routed over theVSAT device using the Committed Information rate (CIR). This setting includes the number oflines available for GlobeMobile.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-129.3 Network TabClick on the Network Tab to display the following sub-tabs: (The Users sub-tab is the default.)Users (default)GatewaysProxy ServerFirewallIP ConfigurationDiagnosticsRoutesSNAPUPSRebootThe Network tab is used to display the configuration of the Globe iFusion® network communicationsettings. This includes interconnections with other satellite terminals, LAN settings, and others.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-139.3.1 Users Sub-tabThe Users sub-tab displays the User Name (logon ID), GlobeMobile phone number, and the Typeof user; i.e., Prepaid (email), Administrator, or Web only.The list reflects the users currently registered on the vessel and what type of user they are.Prepaid users who use their phone number as their username, are listed only when theyhave activated a GSM phone with a Globe Wireless SIM card inside it while on the vesselThe Admin account will always be listedWeb Only accounts are permanent to the vessel but are created using the Globe iPortal®It can take up to 20 minutes for a Prepaid account to appear on the user list after mobilephone activation.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-149.3.2 GatewaysClick on the Gateways tab to display the TCP/IP Gateways screen. This screen displays the networkgateways that are configured to include their Priority,Gateway Name,Type, and Actions.Gateways are the connections to the Globe Wireless Network via communications devices such assatellite terminals, UMTS devices, 803.11 wireless connections, and any other TCP/IP device. Thesedevices are managed via the Globe iPortal®and are read-only in the Globe iFusion® web interface.Step 1: In the Actions column, click on to display the View Gateway screen.The View Gateway screen displays the Gateway Type,Name,IP Address,Alias IP Address,SubnetMask,Park Time,Hold Off, and Check Time fields.Step 2: Click the Back button to return to the main TCP/IP Gateways screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-159.3.3 Proxy ServerClick on the Proxy Server tab to display the Proxy Server Website Filters screen. There are threedifferent modes used by the proxy server; the selected mode is displayed in the Filter Mode: field.These modes are:No Filtering all websites are accessibleBlock Selected Sites Domains listed are blocked and cannot be accessedAllow Only Selected Sites Only the Domains listed can be accessed9.3.4 FirewallClick on the Firewall tab to display the Firewall Settings screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-16The Firewall Settings for the Globe iFusion® are configured by the customer using theGlobe iPortal.This screen displays a read-only listing of the following:Application The program or type of service which uses the portPort The Internet Protocol port openedProtocol This is either TCP or UDPDestination If any destination hosts were specified, they will be listed here9.3.5 IP ConfigurationClick on the IP Configuration tab to display the Globe iFusion® LAN Settings and Globe iFusion®DHCP Settings screen which displays the current settings. These settings are read only and reflectthe settings used by the Globe iFusion® on the rear physical ports labeled LAN 1 through LAN 4.Dynamic Host Configuration Protocol (DHCP) is used to automatically configure the IP address,subnet mask, and default gateway of computers and other networking devices that requestconfiguration. The Start and End addresses show the range of IP addresses which will be given tothese devices.You cannot manually assign IP addresses to computers or devices in this range whenDHCP is enabled.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-179.3.6 DiagnosticsClick on the Diagnostics tab to display the Network Diagnostics screen.The Administrator can perform the following actions on this screen:Step 1: Click the Command drop-down arrow and make a selection from the drop-down list.Step 2: Type an Argument in the field if applicable, and click the Run button. The results will bedisplayed in the Command Results area of the screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-189.3.7 RoutesClick on the Routes tab to display the Static Routes screen which displays the currently configuredStatic Routes and Current Routing Table.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-19Static routes configured in the Globe iFusion® are for the local area network only; they cannot beadded for one of the WAN interfaces. Routes are configured from shore using the Globe iPortal andare most common in any configuration where the Globe iFusion® is connected to the shipboard LANvia a router or smart switch.The current routing table of the Globe iFusion® is displayed below the statically configured routes sothat if there are any irregularities in routing, a network administrator can deduce the cause.Refresh the current routing table by clicking9.3.8 SNAPClick on the SNAP tab to display the Port Forwarding screen which displays the read only Portstable. The Local Port,Target Host,Target Port, and Description of each are displayed.GlobeSNAP (Secure Network Access Protocol) is a secure method for gaining access overshipboard computers from the shore. Each computer which must be controlled by a shoreGlobeSNAP user must have a port forwarding rule configured.The Port Forwarding rules begin with the port 6500 and go up to 6599. It is important ensure that theIP Addresses and port numbers of the Target Host and Target Port are correct for the remotecontrol connection being used. The Description should help the shipboard user identify the computerby its use or name.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-209.3.9 UPSClick on the UPS tab to display the screen showing the status of any detected UPS. If Enabled, acheckmark will be visible in the checkbox.9.3.10 RebootClick on the Reboot tab to display the Administrative Function: Restart / Shut-Down screen. Fromhere, the Administrator can click on the Restart button to Reboot or the Shut Down button to turn offpower to the Globe iFusion® remotely.Rebooting the Globe iFusion® using this web interface can become necessary if the GlobeiFusion® is locked in a closet or other storage area where accessing it is difficult or impossible.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-21Normally, the Globe iFusion® should not need to be rebooted, and should only be done soon the advice of Globe Wireless Customer Support.9.4 VSAT TabClick on the VSAT tab to display the VSAT screen.In processThe VSAT screen contains the following sub-tabs:Status (default)VSAT ACUVSAT Log9.4.1 VSAT Status (default screen)The Status tab is the default tab when VSAT is selected.In processClick on the Status link to display the Globe iFusion®VSAT Status and Control.SignalGreen bars indicate signal strength of the equipmentTemperatureIndicates if the equipment temperature is within the normal rangeGPS Displays the GPS coordinates:GPS DateGPS LatitudeGPS LongitudeGPS CourseGPS Speed
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-22RegisteredA green checkmark indicates that the Globe iFusion®hasconnected to the satellite and has registered with the Inmarsatshore system.DataConnectionDisplays the connection addressAzimuthDisplays current Azimuth.ElevationDisplays current Elevation.9.4.2 VSAT ACUIn process9.4.3 VSAT LogIn process9.5 Usage Tab
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-239.5.1 Usage Details Sub-TabIn process9.6 Downloads TabStep 1: Click on the Downloads tab to display all downloadable data.Step 2: Select a download you wish to perform and press the download button.Step 3: Follow the steps displayed to complete the download.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 9-24Step 4: If there are additional downloads you wish to perform, repeat the above steps.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-110.0Prepaid UsersWhen the Prepaid User logs in to the Globe iFusion®, the default Email Inbox screen is displayed.The Prepaid User screen contains the following tabs:Home TabEmail (default] TabPreferences TabAccount TabDownloads Tab
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-210.1 Home TabClick the Home Tab to display the Communication Status screen showing the Gateway Status andServices (e.g., prepaid email and prepaid GSM).10.2 Email Tab (default)Click the Email tab to display the prepaid user email (inbox is the default).The left pane of the Inbox is where the user will perform such tasks as:Compose new email messagesManage the address bookSet optionsPerform searchesMonitor the folders such as inbox,deleted items,drafts, and sent mailThe following sub-sections describe each function in the left frame of the Email tab:
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-310.2.1 Compose a MessageStep 1: Click Compose to open the compose email screen.Step 2: Populate the To: and Subject: fields; then type your message in the message bodyarea.Step 3: Click Send.Step 4: If you wish to attach a file to the message, click on the Browse button and locate the fileyou wish to attach.Step 5: Once the file has been located, it is displayed in the Attachments: area at the bottom ofthe screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-4Step 6: Click the Priority: drop-down arrow and select High,Normal, or Low priority.Refer to the following table for options that can be selected by the sender:Option PurposeSignatureClick to add a signature to your email message. A signature is away to sign a message and usually includes at the very least, theuser's name. A professional signature might also include title,company, and contact information.Save Draft Click to place a copy of the message into your Draft folder.Check SpellingClick to run the spell check application in the message prior tosending.Priority High, Normal, Low (self explanatory)Receiptoptions:If you (the sender) would like confirmation the email has beenreceived, click to place a checkmark in a checkbox depending ifyou wish to know when it has been read, or when it hasbeendelivered10.2.2 Address BookThe Address Book contains all the email contacts in alphabetical order. Click on a letter to view theemail contacts starting with that particular letter or click All to view all contacts in the address book.10.2.2.1 Add a new ContactStep 1: Click the New Contact link to display the Add Contact screen.Step 2: Populate the applicable fields (i.e., Name, email, etc.)
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-5Note: You also have the option of adding additional information such as phone numbers,home/work information, and notes. Click on Show to display the populated field(s) andHide to hide the fields, thus not displaying any information.Step 3: Click the Save button. The address was added successfully is displayed at the bottom ofthe screen.10.2.2.2 Search for a contact
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-6Step 1: Type part of the contact name in the Search: field.Step 2: Click the Go button to display all contacts beginning with the search criteria entered.Note: You may also search for a contact by clicking on a letter (i.e., ) to display all contactsbeginning with the letter pressed. Press to display a list of all contacts in the addressbook.10.2.2.3 Edit or Delete a ContactStep 1: Locate the contact you wish to edit or delete.Step 2: Click the Delete button to delete the record.Step 3: Click the Edit button to display the contact information screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-7Step 4: Make desired changes and click the Save button.Note: You can also edit additional information such as phone numbers, home/work address, andnotes as well. Click on Show to display the fields and Hide to hide the fields.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-810.2.3 OptionsClick the Options link from the left pane of the screen. The user has the option of setting thefollowing:Personal InformationDisplay PreferencesMessage HighlightingFolder Preferences10.2.3.1 Personal InformationPersonal Information contains information about the user such as name, email address, signature ifdesired, etc.The following fields are addressed on the Personal Information screen:Field DescriptionFull Name:The entire name of the user, for example, "John Doe". This is displayed tothe recipients of a message. When this is not populated, the recipient willonly see the email address, jdoe@mydomain.org.Signature:A signature is a way to sign a message and usually includes at the veryleast, the user's name. A professional signature might also include title,company, and contact information.Time zoneOptions:Same as Server is the default. Click the drop-down arrow and select thetime zone of the user.Reply CitationNo Citation is the default. To change, click the drop-down arrow and
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-9Field DescriptionOptions select the desired option:AUTHOR WroteOn DATE AUTHOR WroteQuote Who XMLUser-DefinedNote: For User-Defined Citation, enter the Citation Start: andCitationEnd: in the applicable fields.SignatureOptions:Click to place a checkmark in the checkbox for one or both options ifdesired. (A blank checkbox provides no signature or prefix.)Use SignatureStep 1: Referring to the table, populate the fields on the personal Information screen.Step 2: Click the Submit button when complete.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-1010.2.3.2 Display PreferencesUse Display Preferences to change the way the Webmail looks and displays information to the user.The following fields are addressed on the Display Preferences screen:Field DescriptionNumber of Messagesper PageClick the drop-down arrow andselect the number of messages todisplay on a page within a folder. If there are more messages than thedesired number to be shown in a folder, Previous and Nextwill appearabove and below the listing, linking to the previous group or subsequentgroup of messages.Always Show FullDate:By default, messages less than a week old show the day and time amessage was delivered. After a week, the message will show the fulldate. To always view the full date, change the default setting from NotoYes.Wrap Incoming TextAt:Number of characters to allow before wrapping the text. This preventsmessages from scrolling way off the screen. 86 is a common value, butit can be changed as desired by the user.Show HTML Versionby Default:If a message received is inboth text and HTML format, the user canchoose to view the HTML version. Click to place a checkmark in thecheckbox for Yes or leave the field unpopulated for No.Enable Forward asAttachment:Click to place a checkmark in the checkbox for Yes or leave the fieldunpopulated for No.Include me in CC whenI Reply All:Reply Allsends a reply to all recipients of the original message,including the sender. Leave the senders e-mail address out by settingthis value to No.Note: Since it is a local delivery, the users are not charged by GlobeWireless when they cc: themselves (or other recipients on thesame vessel).Cursor Position whenReplyingThis setting allows placement of the cursor automatically in the TOfieldor message BODY area when replying to a message. By default, theuser is taken to the TO field. Click the drop-down arrow and select thearea you wish the cursor to reside:To: field
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-11Field DescriptionFocus in bodySelect bodyNo focusStep 1: Referring to the table, populate the fields on the Display Preferences screen.Step 2: Click the Submit button when complete.10.2.3.3 Message HighlightingIf the user is subscribed to many mailing lists, it can be difficult to distinguish which messages camefrom where while reading through the list of messages. With Message Highlighting, the user can setup criteria such as a different background color depending on the sender of the message, priority, ormailing list, etc.Step 1: Click the New link to display the Options Message Highlighting screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-12The following fields are addressed on the Display Preferences screen:Field DescriptionIdentifying name:The name you see which describes what it is. For example, if youare highlighting messages from the customer support department,you might set this to "Customer Support".Color The actual color of the background. You can choose betweenpre-defined colors or you can enter the HEX code for thecolor that you desire (i.e. a6b492). If you choose to enteryour own color, you must also click to select the radio buttonin front of the selection.Select from Drop-down:FromToCcTo or CcSubjectMatches: The user can choose the matching phrase. From the drop-down box, selectwhich header field to match against (to,from, subject...) and in the text box, you can enter the phraseto match (mom@yahoo.com).
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-13Step 2: Click on edit if you wish to change the background color and select the new color.Step 3: When complete, click the Submit button.10.2.3.4 Folder PreferencesIn Folder Preferences, the user can change the settings as to how folders are displayed andmanipulated.Step 1: Click on the Folder Preferences link to display the Options Folder Preferencesscreen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-14The following fields are addressed in Folder Preferences:Field DescriptionFolder LIST OptionsAuto RefreshFolder List:WebMail has the functionality to automatically refresh the folderlisting on the left side of the browser window. This will also update thenumber of unseen messages that are in each folder. This is a goodway to check for unseen messages in the INBOXwithout having toclick on it every time. Click the drop-down arrow and select frequencyof desired folder refreshing:NeverEvery 30 secondsEvery 1, 2, 3, or 5 MinutesEvery 10 MinutesEvery 20 MinutesEnable UnreadMessage NotificationSpecifies how to display unseen messages in the folder listing. When set toNoNotification, the user will not be notified of unseen messages. Set it to INBOX, andwhenever a user has new messages, the INBOXwill become bold, and the number ofmessages will display to the right of the inbox. When set to All Folders, the number ofmessages will be displayed to the right of all folders. Click the drop-down arrow andselect:No NotificationOnly INBOXAll FoldersUnread MessageNotification Type:When new messages are in a folder, this option tells either to only display the numberof new messages or also display the total number of messages in that folder. Click thedrop-down arrow and select:Only UnseenUnseen and TotalFolder SELECTION OptionsSelection List Style: Click the drop-down arrow and select:
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-15Field DescriptionStep 2: Once you have defined the fields, click the Submit button.10.2.4 SearchClick Search to set parameters to perform a search.Step 1: Click the drop-down arrow in the Current Search field and select the folder fromwhich to perform the search.Step 2: Type search criteria in the Search field.Step 3: Click the drop-down arrow and select the area to be searched (i.e., only the body of theemail or everywhere, etc.)Step 4: Click the Search button to begin the search.in it needs to be located. Thefollowing search criteria are set up to perform the search:All Folders are to be searchedThe word searched for is testEverywhere is selected so that the word test is searched for in all areas of the emailmessages
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-16Once the Search button is pressed, the search begins and results of the search are displayed at thetest ated. (Inbox folder;Sent items folder, etc.). In the example, the email message entitled, Test message was located inthe search.Step 5: To save the message, click to place a checkmark in the checkbox next to the messageyou wish to save and click the Save to File button to display the File Download pop-upscreen.Step 6: Click the Open button to open and view the message or click the Save button to displaythe Save As screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-17Note: The pop-up screen displays where the message will be saved,filename of the savedmessage, and type (compressed (zipped) folder) of file.Step 7: Click the Save button to save the message or if you wish to save it into a different areaor folder, click the Browse Folders button to navigate to a folder to which you wish tosave the message.Step 8: The Download Complete screen is displayed. At this point you can click either Open toview the saved message or Close.10.2.5 Folders PaneThe Folders pane contains default folders such as:
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-1810.2.5.1 Create a new folderStep 1: Click on the Folders link to display the Create Folder screen.Step 2: Type the name of the folder to create in the field. Click Create.Note: In the above example, a folder named Private Emails was previously created; the folder,Family becomes a child folder of the previously created parent folder and is now shown inthe Folders Pane.10.2.5.2 Rename a FolderStep 1: Click the drop-down arrow in the Rename a Folder field and select a folder torename from the drop-down list (e.g., Private Emails).
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-19Step 2: Click the Rename button.Step 3: Type the new name of the folder (e.g., Private) and click the Submit button.Note: As shown in the following graphic, the parent folder has been renamed from PrivateEmails to Private. The child folder (Family) is displayed beneath the renamed parentfolder.10.2.5.3 Delete a FolderStep 1: Click the drop-down arrow in the Delete Folder field and select a folder to delete (inthis example, we will delete the Parent folder, Private.)
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-20Step 2: Click the Yes button. A Deleted folder successfully pop-up screen is displayed.Note: Whenever a Parent folder is deleted, all subsequent child folders are automatically deletedas well. Both deleted folders now reside in the Deleted Items Folder (above graphic).Step 3: To delete the folders from the Deleted Items folder, click on the [Empty] link. Thedeleted Parent and subsequent Child folders are removed.10.2.5.4 Unsubscribe / SubscribeUnsubscribing to a folder is the same as hiding it from the folders pane so that it cannot beseen. Performing this action can improve system performanceSubscribing to a folder allows you to view it in the folders pane, thus being notified whennew mail arrives to the folder
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-21Step 1: To subscribe/unsubscribe to/from a folder, click to select the folder from the list.Step 2: Click the Unsubscribe or Subscribe button.Note: Prior to unsubscribing from a parent folder, you must first unsubscribe from all of the childfolders.10.2.5.5 InboxStep 1: Click on INBOX to display the contents of the inbox.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-22From within the Inbox, you have the option to delete a message, mark as read / unread, or move oneor more messages to another folder.Step 2: Click to place a checkmark into the checkbox next to the message to which you wish totake some action.Step 3: To delete a message, click the Delete button to place the message into the DeletedItems folder.Step 4: To mark a read message as unread or an unread message as read, click theappropriate button.Step 5: To move one or more messages to another folder, click the drop-down arrow in theMove field and select the folder to move the message to from the drop-down list.Note: To Save a message to file, click the Save to file button and refer to Step 5: in the FolderPreferences section of this document.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-2310.2.5.6 Deleted Items FolderStep 1: To delete items from the Deleted Items folder click on [empty] to display thefollowing message:Step 2: Click the OK button to complete the action.10.2.5.7 Drafts FolderStep 1: Click on Drafts to display the contents of the folder.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-24From within Drafts, you have the option to delete a draft message, mark as read / unread, or moveone or more draft messages to another folder.Step 2: Click to place a checkmark into the checkbox next to the draft message to which youwish to take some action.Step 3: To delete a draft message, click the Delete button to place the message into theDeleted Items folder.Step 4: To mark a read message as unread or an unread message as read, click theappropriate button.Step 5: To move one or more draft messages to another folder, click the drop-down arrow in theMove field and select the folder to move the draft message to from the drop-down list.Note: To Save a message to file, click the Save to file button and refer to Step 5: in the FolderPreferences section of this document.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-2510.2.5.8 Sent Items FolderStep 1: Click on Sent Items to display the contents of the folder.From within Sent Items, you have the option to delete a sent message, mark as read / unread, ormove one or more sent items to another folder.Step 2: Click to place a checkmark into the checkbox next to the sent message to which youwish to take some action.Step 3: To delete a sent message, click the Delete button to place the message into theDeleted Items folder.Step 4: To mark a read message as unread or an unread message as read, click theappropriate button.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-26Step 5: To move one or more sent messages to another folder, click the drop-down arrow in theMove field and select the folder to move the sent message to from the drop-down list.Note: To Save a message to file, click the Save to file button and refer to Step 5: in the FolderPreferences section of this document.10.3 Preferences TabThe Preferences Tab contains prepaid user email delivery settings for the currently logged in user.Each user may configure their individual preferences.Click the Preferences Tab to display the following screen.To keep mail costs down, the Inbound Email Filters can use your address book to prevent sendersfrom sending you large messages.The Globe iFusion® distinguishes two kinds of senders: Known and Unknown. The GlobeiFusion® provides you the ability to specify the maximum size message for both Known andUnknown Senders. With these two values you can control the size of a message you are willing toreceive. Messages larger than the size specified are not transmitted to the Globe iFusion® and youpay no delivery costs for them.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-27Known Senders are people whose email addresses are in your address book. Typically auser might accept larger messages from people he knows.Unknown Senders are people not in your address book. A user might limit unknown peopleto a much smaller maximum message size. Setting one of the values to 0 bytes will block allemail from that class of senders. For example, setting the Unknown Senders value to 0 willblock all email from people not in your address book.The Outbound Email Filter is also provided to help you protect yourself from accidentally sending anoverly large message. This filter works the same way as the other filters. The byte value you enterhere is the largest message that you wish the Globe iFusion® to send.To stop all email deliveries, click the Stop All Inbound Email button at the bottom of the screen.10.4 Account TabThe Account screen contains the following sub-tabs:Account Details (default)Change PasswordAdd AliasEnter Credit Reload
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-2810.4.1 Account Details (default) Sub-Tab10.4.2 Change Password Sub-TabClick the Change Password Sub-tab to display the Password Change screen.Step 1: Type your existing password into the Enter current password field.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-29Step 2: Type the new password into the next two fields (Create new and Confirm).Step 3: Click on the Change Password button.10.4.3 Add Alias Sub-TabStep 1: Click the Add Alias Sub-Tab to display the Email Account Aliases screen.Step 2: Type your Preferred and candidate Alias in the fields. All Alias fields must be populated.Step 3: Click on the Submit button.10.4.4 Enter Credit Reload Sub-TabStep 1: Click on the Enter Credit Reload Sub-Tab to display the Credit Reload screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 10-30Step 2: Enter the reload number you purchased from the captain or designated officer into theCode: field.Step 3: Click the Apply button.10.5 Downloads TabClick on the Downloads Tab to display the Free Downloads screen.Step 1: Select a download you wish to perform from the Free Downloads list and press thecorresponding Download button.Step 2: Follow the steps displayed to complete the download.Step 3: If there are additional downloads you wish to perform, repeat the above steps.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 11-111.0 Web Browsing UsersWhen the Web Browsing user logs in, the following screen is displayed.Note: As noted on the screen, it is recommended that the user download the (free) SafariBrowser by clicking the link on the Web Browsing screen.11.1 Start a Web Browsing SessionStep 1: Click the Web Tab to display the Web Browsing screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 11-2Step 2: Click on the Start Browsing the Web button to start a Web Browsing session.The web browsing session will remain active so long as there is time left and the web browsing pageis left open. If you leave the web browsing page on this browser window, the session will be dropped.For that reason it is recommended that you open another browser window or tab and use that toaccess the internet for web browsing.11.2 Stop or Extend a Web Browsing SessionClick the Stop Browsing button to end the session and return to the beginning screen.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 11-3Click the Extend Session button to extend the browsing session.Note: Each time the Extend Session button is pressed, the browsing time is increased in 15-minute increments.
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 12-112.0 TroubleshootingThis section is a guide on how to resolve basic user issues. If these basic steps fail, please contactGlobe Wireless Customer Support:Within the United States or Canada: 1-(877)-535-0653Overseas: 1-(321)-308-0112Email: customersupport@globewireless.com12.1 Basic User Issues and SolutionsCannot Make Voice or Fax Calls (FleetBroadband & GlobeMobile)1.Check the FleetBroadband handset to determine if the terminal has sufficient signal strengthChange ocean region if necessary2.Does the telephone LED on the FleetBroadband terminal display as ORANGE?A call is in progress. Wait until the telephone LED displays GREEN.Note: A maximum of two simultaneous calls can be handled by the Globe iFusion® system.GCC Cannot Make Data IP Calls / GlobeMobile SMS Messages Not Transferring1.Is the globe icon on the terminal showing RED? It is likely that the data connection has stoppedon the FleetBroadband terminals.The terminals are configured to automatically connect to data services. Occasionally, it may benecessary to make a data connection on the FleetBroadband terminal. Please note that itdoesnot need to be deactivated after usage.2.Does the telephone LED on the FleetBroadband terminal display as ORANGE?A call is in progress. Wait until the telephone LED displays GREEN.From handset press MENU > DATA > STATUS > ACTIVATE PRIMARYThe globe LED on the terminal should now display as GREEN.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 12-2GCCTerminal Unresponsive Cannot Make Voice, Fax or Data Calls1.The FleetBroadband terminal may have locked up.Power cycle the terminal in order to reboot it. Wait approximately 10 minutes before attempting toGREEN.12.2 Frequently Asked QuestionsCan I use my GlobeMobile SIM on other GlobeMobile vessels?Yes. Rates may differ from vessel to vessel depending upon the satellite solution and plansaboard.How do I connect to GlobeMobile?The GlobeMobile SIM is designed to automatically recognize and select the GWirelessnetwork. Phones will display GWireless, or one of the following network codes: 310-720 or310 72 once the mobile phone is registered in the Globe iFusion®. Select this and connect.If connection cannot be made, see your mobile phone User Guide for information to performthe necessary steps manually.How do I receive calls or SMS messages?You will have a standard U.S. cell (mobile) phone number that can send and receive SMSmessages. Note that you will be charged for all inbound calls as well as all SMS messagessent and received to cover satellite & system costs.Note: At this time you will not be able to receive incoming mobile phone calls. Only outbound calling isavailable.Can I have a local phone number?At this time Globe Wireless can only offer U.S. phone numbers.How much will it cost people to send SMS messages to me?ates for SMS messaging to U.S. cell(mobile) phone destinations. You will also be charged a fee to cover satellite airtime costs.Can I call other users onboard the vessel via GlobeMobile and how much will it cost?You can call other users onboard the same vessel and these calls are free of charge.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G 12-3Can all cell (mobile) phones be used with GlobeMobile?GlobeMobile uses an 1800MHz frequency range and the cell (mobile) phone must be able touse this range. This is the same frequency used in most European countries.Note: GlobeMobile SIM cards will only work in unlocked mobile phones. Some mobile devices arelocked to a particular carrier. If this is the case you will not be able to use the Globe Wireless SIMcard in your current device.
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G A-1APPENDIX A: Updating the GlobeiFusion® SoftwareStep 1: Obtain a Globe iFusion®USB Thumb Drive with the latest released software andplace it into one of the front USB slots.Step 2: Power on the Globe iFusion®from the front panel.Step 3: The system will reboot using the front panel Globe iFusion®USB drive and start aninstall update automatically.Step 4: Once the software installation is complete and the Globe iFusion®automaticallypowers off, remove the USB Thumb Drive and power on the Globe iFusion®from thefront panel again.Step 5: The Globe iFusion®may automatically reboot two more times before it is ready for use.
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G B-1APPENDIX B: Updating the GlobeiFusion® FirmwareStep 1: Using the Globe iFusion®console, login as root and use ce1177 as the password.Warning: The following step prevents the Globe iFusion® Core from being power cycled. It isextremely important that this step be followed to prevent damaging the FBB Core.Step 2: At the prompt, enter the following command: bgan_safe_mode. The monitor displaysStep 3: Monitor the front of the Globe iFusion®, and when the READY light alternates betweenred and green, it is safe to continue with the procedure.Step 4: pehttp://10.97.97.35:9980 in the address field. The Globe iFusion®FBB Web Interfacelogin screen will appear.Step 5: Enter the following into the username and password fields:Username: service_repPassword: eb0lgStep 6: Click the Settings icon near the top of the page.Step 7: Click on the Admin tab, beneath the icons.Step 8: Click on the Firmware Upgrade tab on the left side of the screen.Step 9: Click on the Firmware Upgrade button.Step 10: Monitor the front of the Globe iFusion®and watch for the terminal to reboot into safemode. All four (4) of the FBB Core LEDs should begin and continue flashing amber.Step 11: After waiting 2 minutes, the PC will have reestablished its network connection. Refreshthe PC screen and log back into the FBB Web Interface page using the same usernameand password as in Step 5 (Username - service_rep; Password - eb0lg). Click the Loginbutton.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G B-2Step 12: The FBB Web Interface will again open and the Globe iFusion® CONTROL PANELwill appear displaying Safe Mode. Click the Browse button. Browse and open thelatest released firmware package to be uploaded.Note: The typical Firmware convention will appear as: GW_i250-FB250-r00X.X.X.fbStep 13: Click the Upload button. The Firmware will begin transferring files.Step 14: Monitor the FBB Web Interface page and wait for the download to complete.Step 15: While still monitoring the FBB Web Interface, click the Reboot Terminal link to exitsafe mode, and monitor the unit through the complete rebooting sequences.Step 16: Using the Globe iFusion console, again type the command bgan_safe_mode. TheStep 17: Using the Globe iFusion®console, type reboot, and press Enter. Monitor the unitthrough the complete rebooting sequence. The unit will power off; then restart. When thereboot sequence is complete the READY light will flash steady green.Step 18: Return to the FBB Web Interface and click on the Settings icon.Step 19: Click on the Terminal Info button and verify the Software Version listed is the same asthe version that was just downloaded.Step 20: Power off the Globe iFusion®from the front panel.Step 21: Remove the RF cable connector from the Globe iFusion®.
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G C-1APPENDIX C: Restoring Factory Defaultsfor the Globe iFusion®SoftwarePerform the following steps to restore the factory defaults and update the Globe iFusion®software:Step 1: Obtain a Globe iFusion®USB Thumb Drive with the latest released software andplace it into one of the front USB slots on the Globe iFusion®unit.Step 2: Power on the Globe iFusion®from the front panel.Step 3: Watch for the Globe iFusion®USB Installer to appear.Step 4: Immediately arrow down to the Extras Menu and press Enter.Step 5: Watch for the Force Globe iFusion® Rebuild **Warning** to appear and press Enter.Step 6: Watch for the p Are you sure you wish to proceed ythen pressEnter.Note: The system will reboot from the Globe iFusion®USB drive and start an install updateautomatically. The install process takes approximately ten minutes to complete.Step 7: Once the software installation is complete and the system automatically powers off,remove the USB Thumb Drive and power on the Globe iFusion®from the front panelagain.Note: The Globe iFusion®may automatically reboot up to two more times before it is ready foruse.
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G D-1APPENDIX D: Technical Specifications
SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G D-2Globe iFusion® Front Panel Dimensions and Description
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SWG-125 Rev. G June 2013Globe iFusion ®User Guide for i500, i250, iSRev. G E-1APPENDIX E: Contact InformationFor further assistance, contact the Globe Wireless Customer Service Center at:Within the United States or Canada: 1-(877)-535-0653Overseas: 1-(321)-308-0112Email: customersupport@globewireless.comGlobe Wireless also encourages emails to our quality department with comments andsuggestions.Please email comments and suggestions to: quality@globewireless.com
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