Inmarsat ISATPHONE2W Satellite phone with Bluetooth and GPS for Inmarsat GMR2+ satellite network User Manual
Inmarsat Limited Satellite phone with Bluetooth and GPS for Inmarsat GMR2+ satellite network
Inmarsat >
Contents
- 1. User guide
- 2. QSG
- 3. User manual
User manual
inmarsat.com/isatphone
1
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
2
Click to navigate
Congratulations on buying your IsatPhone 2.
The satellite phone that delivers:
Dependable connectivity
High quality voice
Rugged design
Assistance button, call alerts and tracking
Extended battery capacity
From the world’s leading provider
of mobile satellite communications
Please follow this user guide for further information on how to set up,
connect, personalise and use your phone safely. Further information
is available at inmarsat.com/isatphone.
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
3
SAFETY
12 3
Exposure to radio frequency energy
IsatPhone 2 is a radio transmitter and receiver. When the
phone or Bluetooth handsfree is turned on, it emits low
levels of radio frequency energy. The phone is designed
and manufactured not to exceed the safety limits for
exposure to radio frequencies (RF) as recommended by
the ICNIRP (International Commission on Non-Ionising
Radiation Protection) and as adopted within mandatory
standards of the European Commission and the United
States of America.
Specific Absorption Rate (SAR) is used to measure
radio frequency energy absorbed by the body when using
a mobile phone. IsatPhone 2 is compliant with the EC
standards for exposure specified in EN 50360:2017 in
accordance with EN 62209-1:2016. For use of the phone
at the ear, these standards set a SAR limit of 2.0 W/kg
averaged over a 10g volume.
IsatPhone 2 is also compliant with the Federal
Communications Commission (FCC) standards and
test procedures as reflected in the requirements of 47 CFR
2.1093 in accordance with KDB 447498 D01 v06, and of
ISED RSS-102 in accordance with Health Canada Safety
Code 6. For use of the phone at the ear, these standards
set a SAR limit of 1.6 W/kg averaged over a 1g volume.
Tests for SAR are conducted in accordance with
international guidelines for testing using standard
operating positions as per the procedures for the
applicable standards, with the device transmitting at
the highest certified power levels in all operational
frequency bands.
Note: The SAR requirements for IsatPhone 2 are met
for radiating operation whilst handheld at the ear. No
measures have been taken for SAR compliance when
radiating in a body-mounted position. Hence, radiating
operation of the IsatPhone 2 is not recommended when in
a body-mounted position.
It should be noted that the IsatPhone 2 is not capable
of radiating when the antenna is in the stowed position.
Hence, when operating in ‘incoming call alerting’ mode
(see page 20) with the antenna stowed, (either with or
without the handset in the holster), the handset cannot
radiate and may be body-mounted without posing a
safety/health risk.
Pacemakers
Wireless phones may adversely affect the operation of
some implanted cardiac pacemakers and other medically
implanted equipment. Pacemaker patients should be
aware that the use of an IsatPhone 2 in close proximity
to a pacemaker might cause the device to malfunction. If
a minimum distance of 15cm is kept between an IsatPhone
2 and a pacemaker, the risk of interference is limited. If
you have any reason to suspect interference is occurring,
immediately switch off your IsatPhone 2. Contact your
cardiologist for more information.
Safety
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
4
Hearing aids
Although most modern hearing aids are immune to
radio frequency interference from satellite terminals,
some wireless devices may interfere with some hearing
aids. In the event of such interference from the use
of the IsatPhone 2, maintain additional separation
between you and your IsatPhone 2 and/or consult
with your doctor or audiologist.
Other medical devices
Although most modern electronic medical equipment
in hospitals and other clinical environments is shielded
from RF energy, there is still a risk that a wireless device
could cause interference. As such, never use your
IsatPhone 2 near electronic medical equipment without
first requesting permission.
Blasting areas and potentially
explosive environments
As with any wireless phone, do not use your IsatPhone 2
where blasting work is in progress. Observe all restrictions
and follow any regulations or rules. Do not use your
IsatPhone 2 in areas with a potentially explosive
atmosphere. Note that such areas are often, but not
always, clearly marked.
Battery safety
Use only Inmarsat-supplied or approved batteries,
and recharge your battery with Inmarsat-supplied
or approved chargers for the phone. Use of batteries
that are not Inmarsat-supplied or approved may
pose increased safety risks.
Do not dispose of batteries in a fire, as they may
explode. See Care and maintenance on page 59, and
for guidance on the disposal of batteries and electronic
equipment, see page 63.
Batteries may burn or explode if damaged. Do not
dismantle, open, bend or cut cells or batteries. Do not
attempt to modify or remanufacture the battery. Do not
immerse or expose the battery to water or other liquids.
In the event of a battery leak, avoid contact of contents
with skin or eyes. If this does happen, flush the affected
areas with water and seek medical help as appropriate.
Children
Keep out of the reach of children. Do not allow children
to play with your phone or accessories. They could
hurt themselves or others. Products may contain
small parts that could become detached and create
a choking hazard.
12 3
Safety
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
5
Driving
Only use IsatPhone 2 in a vehicle using an Inmarsat-
approved vehicular docking unit. Check with the vehicle
manufacturer to be sure that your phone or Bluetooth
will not affect the electronic systems in the vehicle.
Full attention should be given to driving at all times and
local laws and regulations restricting the use of electronic
and wireless devices while driving must be observed.
Loudness warning
Avoid volume levels that may be harmful to your hearing.
Pinch hazard
Take care when opening and closing the antenna of
your phone, as it may be possible to trap a fingertip.
Land use only
The IsatPhone 2 is approved for land use only.
12 3
Safety
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
6
Your IsatPhone Status icons
Keypad locked
Alarm set
Call divert on
Unread message
Message sent
Microphone muted
Loud profile active
Vibrate profile active
Phone memory full
Bluetooth is paired
Bluetooth headset
connected to your
phone
Wired handsfree
headset connected
GPS fix required
USB connection
Conference call activated
Closed user group number
New voicemail
Missed call
Loudspeaker activated
Silent profile active
Message memory full
SIM card memory full
Bluetooth on
Assistance button activated
Volume up key
Tracking button
LED tracking indicator
Volume down key
LED status indicator
Handsfree rest
Ambient light sensor
Handsfree rest
Ear piece
Programmable
assistance button
Navigation keys
Centre selection key
Left selection key
End button
Right selection key
Call button
Keypad
Microphone
2.5mm audio connector
Micro USB port
LED status indicators
Strap attachment point
USB/audio protective cover
Screen
QUICK REFERENCE
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
6 Your IsatPhone
6 Status icons
7 Menu
8 Coverage map
7
New message
Inbox
Outbox
Drafts
Sent
Saved
Templates
SIM messages
General
Silent
Loud
Vibrate only
Phonebook
SIM contacts
FND list
My phone number
Service provider
Emergency numbers
Voicemail number
Groups
User Guide instructions commence from the main screen.
The red key will take you to the main screen.
Call settings
Security
Language
Display
Prepay
Bluetooth
Date and time
Docking mode
About
Reset settings
GPS location Satellite search
Advanced options
Network operator
Missed calls
Received calls
Dialled calls
Call duration
Once alarm
Recurrent alarm
MESSAGING CONTACTS CALL LOG
PROFILES LOCATION SERVICES ALARM
SETTINGS GPS POSITION NETWORK
Menu
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
6 Your IsatPhone
6 Status icons
7 Menu
8 Coverage map
Assistance button
Tracking
Send GPS
Personal alert
8
Coverage map
IsatPhone 2 operates globally over the Inmarsat-4 satellites and Alphasat.
This map is illustrative of IsatPhone 2 coverage. It does not provide a guarantee of the extent of service availability.
From November 2013, Alphasat coverage prioritises the region north of 44°S, and service may degrade south of
this latitude.
This coverage map applies to both IsatPhone Pro and IsatPhone 2.
I-4 Asia-PacificI-4 Americas Alphasat
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
6 Your IsatPhone
6 Status icons
7 Menu
8 Coverage map
9
GETTING STARTED
Package contents
Your IsatPhone 2 box contains:
• Phone
• Battery
• USB drive
• Quick Start Guide
• Warranty
• Mains charger and four universal plug adaptors
• Car charger
• Micro USB cable
• Wired handsfree headset
• Wrist strap
• Holster
The USB drive can be accessed by a PC running Windows
10, 8, 7 or XP and contains the following documents:
• Quick Start Guide
• User Guide
• Warranty
The USB drive also contains the following applications and
related “How to” guides:
• USB Drivers: for charging your phone via a PC,
setting up a software modem and for running Contact
Synchronisation and Firmware Upgrade tools
• Contact Synchronisation Tool: for synchronising your
phone with Microsoft Outlook and Microsoft Outlook
Express contacts
• Firmware Upgrade Tool: for undertaking future upgrades
The above documents and applications are available
in English, Spanish, French, Japanese, Portuguese, Russian,
Chinese and Arabic. They can also be downloaded from
inmarsat.com/isatphone
Setting up your IsatPhone
Subscriptions and SIM cards
To use your phone, you will need a SIM card and a
subscription. The services available to you may depend
on your choice of subscription. Contact your service
provider for details.
Setting up your IsatPhone 12 3
9 Package contents
9 Setting up your IsatPhone
12 Attaching the wrist strap
12 Switching your phone on and off
12 Setting the phone language
and time zone
12 Using info
12 Accessing important information about
your phone
13 Upgrading your phone
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
10
Inserting and removing the battery
Your phone is supplied with a rechargeable battery, which
may not be fully charged when you take it out of the box.
Always switch the device off and disconnect the
charger before removing the battery. See Care and
maintenance on page 59 for more information.
1 Remove the battery by
pressing the catch and
lifting the battery up and
out of the phone
2 Insert the battery by
pressing the battery
forward and down.
It will click into place
Inserting the SIM card
Your service provider may have inserted your SIM for you.
If not, your phone will prompt you to Insert SIM and offer
only a limited service until you do so.
1 If the battery is in place, lift it out
2 Slide the catch down on the SIM holder and flip it
outwards
3 Make sure the angled corner of your SIM card is on
your left and slide it into the holder
4 Flip the holder back into place and slide the catch
back up
5 Insert the battery
9 Package contents
9 Setting up your IsatPhone
12 Attaching the wrist strap
12 Switching your phone on and off
12 Setting the phone language
and time zone
12 Using info
12 Accessing important information about
your phone
13 Upgrading your phone
Click to navigate
Setting up your IsatPhone 12 3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
11
Charging the phone battery
Your phone is powered by a rechargeable lithium-ion
battery. To maximise its life and its charging capacity,
the first time you charge the battery, charge it overnight.
Use only Inmarsat-supplied or approved batteries,
and recharge your battery with Inmarsat-supplied or
approved chargers for the phone. Do not leave the
battery charging for extended periods of time.
The battery can be charged by:
• Using the AC charger (connecting to a wall socket)
• Using the micro USB cable (connecting to a PC)
• Using the car charger (connecting to a vehicle cigarette
lighter/power outlet)
• Using the docking station
You also have the option of using a solar charger.
Contact your service provider for details.
Connect the charger to a power source and the micro USB
connector to the port at the base of the phone, under the
USB/audio protective cover.
When the battery needs charging, the low battery alert
sounds and a Battery low message is displayed. The
phone will automatically switch off shortly afterwards.
You might be able to switch the phone on again, but you
cannot make or receive any calls until the battery has
been recharged or replaced.
Use the Docking Mode option, on the Settings menu, to
control battery recharging.
The default setting is Off (full charge) – this will
continually charge your battery to 100% until your phone
is removed from the charger or docking station.
Select On (limited charge) to select a level at which
recharging will be triggered.
The Frequent docking option will start charging your
battery when the charge drops to 80%
The Permanent docking option will start charging your
battery when the charge drops to 20%
Note: If your phone is connected to a charger or docking
station for long periods of time, you can use the docking
mode settings to ensure that your phone only charges
when necessary. This will prolong your battery life and
conserve power.
9 Package contents
9 Setting up your IsatPhone
12 Attaching the wrist strap
12 Switching your phone on and off
12 Setting the phone language
and time zone
12 Using info
12 Accessing important information about
your phone
13 Upgrading your phone
Click to navigate
Setting up your IsatPhone 12 3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
12
Attaching the wrist strap
Your phone is supplied with a wrist strap. To connect the strap,
remove the battery cover. Thread the small loop through
the entry point at the base of the phone. Loop it over the
anchor point to secure it and replace the battery cover.
Switching your phone on and off
To switch on, hold down the red key for a few seconds
until the screen lights up. The Inmarsat logo will appear
followed by the main screen. To switch off, press and hold
the red key for a few seconds.
Note: If you see the message Insert SIM, you must insert a
SIM card to use your phone. You will also be prompted to
enter the PIN code if one is set. The default setting for the
PIN code is off. See Setting up SIM PIN code on page 55
for more information. Until a SIM card is inserted, only
a limited service is available. See Making an emergency
call on page 19 for more information.
Setting the phone language
and time zone
The first time you turn on your phone, you will be
prompted to select your language. This will be the display
language. Select your language from a list using the
navigation keys and the centre selection key. See Setting
phone language on page 46 for more information.
After you have selected your language, you will be
prompted to select your time zone. Your phone
automatically receives universal time (UTC) from GPS
satellites. By selecting the time zone, the phone’s
clock will display your local time. If you move into
another time zone, you will need to change this setting.
See Setting the time and Setting the time zone on
page 49 for more information.
Using info
Important information about the status of your phone
is displayed in the information shortcut Info on the main
screen. These include missed calls, new messages,
voicemails, today’s organiser appointments, active profile
status, your phone number and your service provider’s
number. Info will pop up on the main screen if you have
missed a call or have new messages or voicemails waiting.
To access Info at other times, press the centre selection
key. When Info is open, use the navigation keys to
highlight the information you wish to access and press
the centre selection key to open.
Accessing important information
about your phone
Important information about your phone is displayed
under Menu > Settings > About. These include your
model, firmware version, IMEI number and IMSI number.
You may need to supply this information when contacting
your service provider.
9 Package contents
9 Setting up your IsatPhone
12 Attaching the wrist strap
12 Switching your phone on and off
12 Setting the phone language
and time zone
12 Using info
12 Accessing important information about
your phone
13 Upgrading your phone
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
13
Upgrading your phone
From time to time it may be necessary to upgrade your
phone’s software in order to improve its functionality and
operation. Inmarsat or your service provider will contact you
if your phone needs upgrading. Run the USB drive supplied
with your phone to download the Firmware Upgrade Tool.
The guide “How to Upgrade your IsatPhone” is available
on the USB drive, and can also be downloaded from
inmarsat.com/support/isatphone-2-support/
9 Package contents
9 Setting up your IsatPhone
12 Attaching the wrist strap
12 Switching your phone on and off
12 Setting the phone language
and time zone
12 Using info
12 Accessing important information about
your phone
13 Upgrading your phone
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
USING YOUR ISATPHONE 2
Your IsatPhone makes and receives calls by
communicating with Inmarsat satellites in orbit above
the equator. Your phone antenna must be deployed
and there must be a clear line of sight to an Inmarsat
satellite for you to make and receive calls.
Connecting to the satellite
Switch your phone on, hold down the red key for a
few seconds until the screen lights up. The Inmarsat logo
will appear followed by the main screen.
If prompted to enter a PIN, enter the PIN code. The
PIN is originally set by your service provider which you
can reset. See Setting up SIM PIN code on page 55
for more information.
Stand outside with a clear
view of the sky with the
phone antenna pointing
upwards. There must be a
clear line of sight between
the phone’s antenna and
the satellite.
The more sky you can
see the stronger the
signal should be from
the satellite. If open sky
makes up about 70%
of your view when you
look up, then the signal
should be strong.
Searching satellite will appear on the screen. When
your phone is connected to the satellite, the screen will
display Ready for service. The top left of the screen
will display Inmarsat.
The signal bars indicate the signal strength. At least
two signal bars are required to make and receive calls.
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
15
Using the eCompass function
In order to connect to the network, the handset needs
to acquire a GPS fix. This happens automatically. If
you are unable to obtain a GPS fix, or your fix is out of
date, your search will fail and a red circular icon will be
displayed in the status bar on screen. The handset will
display information to assist you in acquiring a GPS fix. To
maximise your chances of obtaining a GPS fix as quickly as
possible, stand outside with a clear view of the sky.
Finding a satellite
If the handset is unable to register to the network, or if the
received signal strength falls during a call, the eCompass
function is automatically displayed on-screen. It helps by
showing the direction towards the best Inmarsat satellite.
In response, you must point the antenna until the on-
screen satellite image turns green. You need to ensure
that, in the direction indicated, there is clear line of sight
to the sky and no obstructions. The eCompass is never
displayed while the handset is correctly connected to
the network. When it appears, turn towards the satellite
in the direction indicated. The on-screen satellite image
changes to green to show that you are pointing the
handset in the correct direction. Then press Search.
Improving signal strength
If the received signal strength falls during a call, as shown
by the signal strength indicator, ensure that the antenna
is pointed towards the satellite and there are no obstacles
between you and the sky. The eCompass is displayed to
indicate the direction in which the antenna should be
maintained. When you return the handset to your ear,
ensure that you keep it pointed in the direction of the
satellite.
Obtaining a GPS fix
Before you can make a call, your phone needs a GPS
fix so it can be located by the satellite. This happens
automatically but if a new GPS fix is needed, the
GPS fix icon will be displayed. Keep the phone in
the open with a clear view of the sky until the icon
disappears. Your phone is now ready to make and
receive calls. See Obtaining a GPS fix manually on
page 39 for more information.
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
16
Making and Receiving calls
1 Switch on your phone by holding down the red key for several seconds.
2 Stand outside with a clear view of the sky and the antenna pointing upwards.
3 Check your phone is connected to the satellite network - Inmarsat is displayed at the top left of the screen.
4 Ensure you have at least two bars of signal strength.
5 Ensure there is sufficient battery power.
6 Ensure that your phone has a GPS fix – the GPS fix required icon is not displayed.
7 Dial the full international number and press the green key, eg. +44 1621 123456 .
8 To end a call, press the red key .
9 Switch off your phone by holding down the red key until the screen shuts down.
Making a call
Enter the full international number by dialling either +
(hold down the 0 key for 3 seconds) or 00, country code,
area code (without the leading 0), telephone number and
press the green key , eg. 00 44 1621 123456 or
+ 44 1621 123456 . A Calling message and the name
of the person being called (if listed in your Phonebook or
SIM contacts) will display on the screen. When the call
is answered, the screen will show the call time in minutes
and seconds. To end the call press the red key .
Making a call from saved contacts
Select Menu > Contacts > Phonebook. Scroll to the
desired name using the navigation keys, or enter the
first letter of the name in the search field. The matching
contacts will be listed. Highlight the name and press the
green key . See Phonebook and Contacts on page 41
for more information.
Making and Receiving calls 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
17
Re-dialling a number
Press the green key , select from the list of previously
dialled numbers using the navigation keys and press
the green key to start the call. Your phone stores 30
dialled numbers. Alternatively, select Menu > Call log >
Dialled calls, select the person you wish to call and press
the green key .
Re-dialling automatically
To switch Auto re-dial on or off, select Menu > Settings >
Call settings > Auto re-dial and make your selection. The
default setting is off.
When activated, if your call did not complete, your phone
displays Retry? and the reason why the connection was
unsuccessful. Press Select to automatically re-dial the
number three times until the call is answered. If you press
any key or receive a call during this time, re-dialling is
interrupted. If the re-dial is successful the phone beeps,
then rings. Select Close if you do not want to retry.
Receiving a call
To receive a call, your antenna must be deployed and
your phone connected to the satellite. Press the green
key to accept the call or press the red key to reject
it. You will see Call from followed by either the name of
the caller (if listed in your Phonebook or SIM contacts),
the calling number, or Number unknown.
If you do not wish your phone to play a ringtone,
set your active profile to silent or vibrate only. See
Sounds, ringtones and profiles on page 46 for
more information. To mute the ringing tone when
a call comes in, press Silence.
Declining a call
Press the red key . The call is disconnected and the
caller details are stored in Missed calls for later retrieval.
Returning a call
Your phone automatically stores the numbers of
the last 20 phone calls you have answered or missed.
To return a call, select Menu > Call log. Select the
appropriate folder, eg. Missed calls or Received calls,
highlight the contact and press the green key .
Making a call while on another call
You can put your current call on hold and make a second
call at any time. Select the contact by selecting Options >
Contacts > Phonebook or by dialling the full international
number. When you press the green key , your current
call will automatically be put on hold. By selecting Swap
you can switch between calls at any time. You can end
either call at any time by selecting Options > End held
call or End active call.
Making and Receiving calls 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
18
Receiving a second call while on a call
The incoming call will be diverted to your voicemail unless
you have set up Call waiting. See Setting up call waiting
on page 24 for more information.
Using call waiting
When Call waiting is activated, a pop-up and an audible
alert will notify you if another caller is calling you when
you are on another call. When you receive this alert you
can press the green key to accept the second call.
The first call is placed on hold automatically while the
second call is taken. By selecting Options > Swap you
can switch between calls at any time.
You can end either call at anytime by selecting Options >
End held call or End active call.
If you receive a third call while you have one active
and one held call, the name or number of the caller will
be displayed. Ending either the active or the held call
will automatically answer the new call.
If you wish to disconnect the first call to accept the
second, select Options > End active call.
If you do not wish to accept the second call, press the
red key . The call is disconnected and the caller details
are stored in Missed calls and Info for later retrieval.
If you do nothing, the second caller will be diverted to
your voicemail. If voicemail has not been activated, then
the call will appear as a missed call. See Setting up call
waiting on page 24 for more information.
Making and Receiving calls 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
19
Making conference calls
Your phone can host conference calls with up to five
participants. To initiate a conference call, call the first
participant. When the first participant is connected, call
the second participant by selecting Options > Contacts
> Phonebook, select the second participant’s name and
press the green key . When the second participant
is connected, select Options > Conference. You are now
in a three-way conference call. Repeat for more participants.
To end a conference call, select End or press the red key .
To answer a new inbound call, press the green key
or select Options > Answer. The conference call will be
placed on hold. To place all participants into one call,
select Options > Conference.
To place an inbound call into conference without answering
it first, select Options > Add waiting to conference.
To disconnect individual conference callers, select Options
> Disconnect caller and press Select, or the centre
selection key. A list of the participants is displayed. Select
by highlighting their name or number and press Select, or
the centre selection key, to disconnect them from the call.
To speak privately to one participant during a conference
call, select Options > Private with a caller and select from
the list. To resume the call with all participants, select
Options > Conference.
To put individual participants of a conference call
on hold, select Options > Hold conference party and
choose from the list of current callers displayed.
Making an emergency call
Wireless phones, including IsatPhone 2, operate using
radio signals, wireless networks, landline networks,
and user-programmed functions. Because of this,
connections in all conditions cannot be guaranteed.
You should never rely solely on any wireless device for
essential communications like medical emergencies.
Emergency calling requirements for satellite phones vary
from country to country. Always check your emergency
contact numbers and ensure they are stored on your
phone before travelling. Please contact your service
provider for specific country information.
To make an emergency call in the US, dial 911 or 112 and
in Australia dial 000 or 112. Your call will be put through
to a call centre which will connect you to the appropriate
emergency service. Alternatively, select Menu > Contacts
> Emergency numbers. An emergency call is free of
charge. Prepay users do not need a positive balance to
make an emergency call. Dialling 911 or 112 overides all
security locks and bars on your phone.
For details on emergency calling in the rest of the world,
please contact your service provider.
Making and Receiving calls 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
20
Incoming call alerting
To make or receive calls and messages with any satellite
handset, you must maintain a clear line of sight between
the antenna of your handset and the satellite. The
Incoming call alerting feature notifies you of calls and
text messages when satellite signal reception is limited
and/or when the antenna is not deployed. Access to the
service is still affected by the location of the handset, and
is not available when out of the line of sight of the satellite.
See Connecting to the satellite on page 14 for normal
operation.
Using Incoming call alerting
Before using Incoming call alerting, each time you switch
on the handset it must be successfully registered to the
network. To do this, deploy the antenna in a location that
has a clear line of sight to the satellite. When the handset
is registered, the screen displays Ready for service and
the two status LEDs change to green. See Connecting to
the satellite on page 14. You can now stow the antenna
and place the handset in the holster provided or in
another convenient location. Unless Incoming call alerting
is disabled, the screen displays Ready for service,
Incoming call alerts only and the status LEDs change
to amber to indicate that the available signal strength is
sufficient to notify you of incoming calls or messages.
If the received signal strength is too low, the status LEDs
turn red and the screen displays the instruction Point
antenna towards satellite. Move to a location with a
clear line of sight to the satellite and the two status LEDs
will change to amber. The handset will continue to search
for the network until you reach a position where the signal
strength is sufficient to receive incoming call alerts.
Receiving an Incoming call alert
When you receive an incoming call alert, you must action
in order to obtain full connectivity to the network. This
means that you must deploy the antenna if it is stowed,
and move to a location with a clear line of sight to the
satellite. On receiving an incoming call alert, the status
LEDs flash amber and the alert tone sounds. See Sounds,
ringtones and profiles on page 46. The screen displays
Incoming call and Time remaining 15s. The time counts
down until you successfully connect to the network.
Throughout this period, the incoming call can be rejected
by pressing the red key.
Missed Incoming call alerts
If you reject an incoming call alert or do not successfully
connect to the network within 15 seconds, the alert is
terminated. The screen then informs you of a missed
alert . You must connect to the network to receive more
information about the missed call, voicemail or text. See
Returning a call on page 17. Missed calls are forwarded to
your voicemail if configured to do so. See Using voicemail
on page 22.
12
Incoming call alerting
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
21
Configuring the Incoming call alerting feature
By default, Incoming call alerting is set to On. To switch
this feature off, go to the main menu and choose Settings
> Call settings > Incoming call alerting. Set the status
to Off and press Select. To switch the feature on again,
at the main menu choose Settings > Call settings >
Incoming call alerting, set the status to On and press
Select.
By default, Incoming call alerting is set to provide
notification of voice calls only, but you can configure
the handset to notify you of text messages as well. Go to
the main menu and choose Settings > Call settings >
Incoming call alerting, then choose Configure alerts.
The screen displays the options Alert for calls only and
Alert for calls & messages. For notification of calls and
messages, choose the latter option and press Select.
Using the volume control
The two volume keys on the side of the phone adjust
the call volume.
Muting a call
Select Options > Mute while on a call. To cancel,
select Options > Unmute.
Using loudspeaker
Select Loudspeaker at any time during a call.
Calling handsfree
You can also use your phone in handsfree mode. Place
the phone on its side with the antenna pointing upwards
and use loudspeaker or a handsfree headset.
Loudspeaker can be activated at any time during the
call. To use the wired handsfree headset, connect it
to the audio port at the base of the phone, under the
protective cover. To use a Bluetooth headset, see
page 50 for more information.
12
Incoming call alerting
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
22
Using voicemail
You will be able to receive voicemail messages if your
service provider has enabled voicemail. Your phone
automatically checks for voicemails shortly after it
has been switched on and connected to the network.
It will also send you voicemails that arrive while you
are connected to the network.
If you have a new voicemail, the voicemail icon will
appear in the status bar at the top of the main screen
and in Info. To listen to the message, hold down the
key on the keypad for a few seconds and your phone will
automatically connect you to your Inmarsat voicemail.
Alternatively, you can dial the short code 570 followed by
the green key or the full international number 00 870
772 001 899 or + 870 772 001 899 and the green key
. Follow the spoken instructions. The default language
for voicemail is English, but your service provider may
have enabled your voicemail in your chosen language.
If you wish to change the voicemail language, follow the
spoken instructions or contact your service provider.
Additional call features
Viewing call length
Your phone logs the duration of outgoing and incoming
calls. Press the green key and Dialled calls appears,
which lists the date, time and duration of each call. Use
the navigation keys to access Received calls and
Missed calls. Alternatively, select Menu > Call log
and make your selection.
You may find the Call duration log useful for checking
the Last dialled call duration, and the total time of
Dialled calls.
To reset the counter, highlight the value you wish to reset,
select Options > Clear and press the left navigation key
labelled Select.
To reset all counters, select Options > Clear timers.
Setting the minute counter
Select Menu > Settings > Call settings > Minute counter
and select your preferred setting. The default setting is
off. When enabled, your phone will beep after every minute
of your call.
Additional call features 21
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
23
Setting up call summary
Select Menu > Settings > Call settings > Call summary
and then use the navigation and centre selection keys to
make your selection. The default setting is on.
When Call summary is activated, the date, time and
duration of the call is displayed.
Setting up and using speed dial
First, select Menu > Settings > Call settings > Speed
dialling and then use the navigation and centre selection
keys to make your selection. The default setting is on.
Eight speed dial slots are available, from 2-9. Speed dial 1
is reserved for voicemail.
From the main screen, press and hold down for a few
seconds the number key that you would like to associate
with a contact. If the number is not yet assigned, a pop-up
will ask if you wish to assign a contact to the key. Select
Yes and a list of Phonebook contacts is displayed. Use
the navigation keys to highlight the contact and then the
contact’s details. Press OK to save your selection.
Alternatively, select Contacts > Phonebook. Use the
navigation keys to highlight the contact name, press the
centre selection key to open or select Options > Open.
Highlight the number to which you would like to assign
the speed dial, eg. Mobile. Select Options and select
Assign speed dial. Highlight a speed dial slot marked
Unassigned, press the centre selection key to assign the
phone number to that speed dial slot. To remove speed
dial, follow the instructions above and select Remove
speed dial.
To speed dial, hold down the appropriate number of the
keypad for a few seconds and the phone will automatically
dial the number.
Setting any key answer
Select Menu > Settings > Call settings > Any key answer
and select On. The default setting is off. When activated,
press any key to answer a call.
Deleting all call logs
Select Menu > Call Log. Select Options > Clear all.
Press Yes to confirm.
Additional call features 21
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
24
Advanced call features
Advanced call features are controlled by the Inmarsat
network. To check or change these features, the phone
must be connected to the satellite with a signal strength
of at least two bars.
Sending your caller ID
Select Menu > Settings > Call settings > Send my
caller ID, then select On, Off or Set by network and
press OK. Set by network leaves it to the network to
select whether Caller ID is displayed. The default
setting is Set by Network.
When Send my caller ID is on, your caller ID will be
displayed on the recipient’s phone. If this feature is
switched off, your caller ID will be hidden and Withheld
displayed in its place.
Setting up call waiting
Select Menu > Settings > Call settings > Call waiting,
and select Activate. There may be a short delay
before the network responds. Call waiting activated
will appear when the setting has been enabled. The
Call waiting default setting is off. From the Call waiting
menu you can also select to Check status or Deactivate.
To use call waiting, see Using call waiting on page 18 for
more information.
Call barring
An IsatPhone 2 SIM card always uses an international
number format, + or 00, and the country code, 870.
Call barring prevents the following call types from being
made or received by your phone:
• Outgoing calls: bars all outgoing calls
• International calls: bars all outgoing calls except
to other Inmarsat numbers
• International except to home: bars all outgoing
calls except to other Inmarsat numbers
• Incoming calls: bars all incoming calls
• Incoming outside home: bars all incoming calls except
from other Inmarsat numbers
Note: This feature is not supported in all countries.
If you are using a SIM card with local country numbering,
the call barring is as described by the menu.
The first time you set up call barring, you will need to
reset the barring password. Select Menu > Settings > Call
settings > Call barring. Select Options and navigate to
Change barring pass code. Enter the barring pass code
and select OK. The default is 0000. Enter a new four-digit
pass code and select OK. Then enter the new pass code
again to confirm it.
You will need to enter this new pass code whenever you
change your call barring settings.
Advanced call features 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
25
To cancel a bar, highlight that type of call in the Call
barring menu, select Options and select Cancel. To
cancel all call barring, select Options and select Cancel
all barring. To check the status of a call bar, highlight
that type of call in the Call barring menu, select Options
and select Check status.
The barring code can be entered incorrectly an unlimited
number of times. If you have forgotten your code, please
contact your service provider.
Note: Fixed number dialling, Call barring and
Call divert does not prevent emergency calling.
Call barring and Call divert cannot be active at
the same time.
Diverting calls
Select Menu > Settings > Call settings > Call divert.
Call divert allows you to forward incoming calls to your
voicemail or another phone number:
• Only voice calls – diverts any voice call to your
voicemail or another number
• Only data calls – diverts data calls to another phone
number
• Only fax calls – diverts fax calls to another phone
number
• If busy – when you are engaged on another call,
this option diverts calls either to your voicemail or
to another number
• If no reply – this option allows you to select how long
your phone should ring (up to 30 seconds) before the
call is diverted to your voicemail or another number
• If out of reach – when you are out of reach of a
satellite signal this option diverts calls either to your
voicemail or to another number
• If not available – diverts all ‘If busy’, ‘If no reply’ and ‘If
out of reach’ calls. If you subsequently assign a divert
number for any of these calls, that number will override
the ‘If unavailable’ divert number
After making your selection, you will be prompted to enter
the phone number or voicemail to which calls are to be
diverted. Select Options to select a number from your
phonebook.
To cancel call divert, highlight that type of call in the
Call divert menu, select Options and select Cancel. To
cancel all call diverts, select Options and select Cancel
all forwarding. To check the status of a call divert,
highlight that type of call in the Call divert menu, select
Options and select Check status.
Note: Fixed number dialling, Call barring and
Call divert does not prevent emergency calling.
Call barring and Call divert cannot be active at
the same time.
Advanced call features 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
26
Fixed number dialling (FND)
When Fixed number dialling is activated, the user is limited
to dialling or texting only numbers stored in the FND list.
The default setting is off.
Activating and de-activating fixed
number dialling
Select Menu > Settings > Security, highlight Fixed
dialling from the list and press the centre selection key.
Select On to activate and press the centre selection
key or OK. You will be prompted to enter your PIN 2 code.
The default PIN 2 is 9999. See Setting up SIM PIN 2
code on page 55 for more information. Contact your
service provider if this code was not specified or was reset
at purchase.
To add a number to your list, select Menu > Contacts >
FND list and press the centre selection key. Press Options
and select either New FND contact or Copy from
phonebook. You will then be prompted for the PIN 2 code.
FND list entries are stored on your SIM card. Only
one name and one contact number can be stored for
each entry.
Fixed number dialling can restrict your phone to a certain
prefix, as well as individual phone numbers. To limit
outbound calls or text messages to a specific country
or range of corporate numbers, create an FND list entry
with the international prefix and local prefix you wish to
allow, followed by the correct number of remaining digits
replaced by question marks. Press the * key twice to
enter a question mark.
Example: To limit calls to UK landlines, create an
FND list entry: +44??????????. Substitute any number
in place of the ? symbols while dialling or sending
a message.
When fixed number dialling is activated, your phone
still enables numbers stored in other areas of Contacts
to be viewed.
Advanced call features 3
21 4
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
27
Using fixed number dialling
Select Menu > Contacts > FND list and the contact.
Select Call or Send message from Options.
To send email messages when fixed number dialling is
activated, the message centre number should be added
to the FND list. See Message settings on page 33 for more
information on finding your message centre number.
Note: Fixed number dialling, Call barring and
Call divert does not prevent emergency calling.
Messaging
Using the message menu
Select Menu > Messaging. Select any one of the
following options and press the centre selection key
or select Options > Open. The functions are:
• New message - to create a new message
• Inbox - to store received messages
• Outbox - to temporarily store messages waiting to be
sent. Messages are placed in Outbox, for example, when
your phone is not connected to the network. If sent,
messages will be stored in Sent. If unsent, messages
will be stored in Drafts
• Drafts - when a message is written but not ready or
able to be sent, the message is saved here
• Sent - to store the sent messages. If you want your
sent messages to be saved, select Menu > Messaging >
Options > Settings > Text msg settings > Saving sent
messages and select On
Messaging 5
1 4 6
27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
28
• Saved messages - to store received messages
• Templates - If you regularly send similar messages,
you can set up a template. To do this, compose a new
message, select Menu > Messaging > New message >
Text message and compose the
parts of your message that will not change. Select
Options > Save as template. To compose a new
text message based on this template, select Menu >
Messaging > Options > Compose from template
and then select the template you would like to use.
Edit the text, add recipient and then select
Options > Send
• SIM messages - to store messages in SIM memory.
A total of 125 messages can be stored in the
phone memory.
Entering text
You need to enter text when composing a message,
adding a contact to your phonebook, adding an
appointment to your organiser or searching. Your
phone offers two types of text entry mode: predictive
and standard.
Using predictive text entry
Predictive text mode allows you to use less keystrokes
to type a word as it uses a built-in dictionary as a time-
saving feature.
For example, to type the word hello, you would only use
5 keystrokes (one for each letter of the word). When you
type h (number 4 on the keypad) a list appears on the
screen. It is not necessary to select the letter h as when
you type e (number 3) the dictionary begins to narrow
down the words that begin with he. Key number 5 twice
to type ll, then number 6 for the letter o. This will result
in the dictionary selecting the only known word with these
sequential letters, ie. hello.
If the dictionary has a number of options for the same
keystrokes it will present a list of words. Use the down
arrow to scroll to the word you require and press the
centre selection key. As always, press the 0 key to create
a space between words.
If the word you are typing is not in the dictionary,
Word not in dictionary appears. Press OK and select
Spell word, type the word you want to enter and press
Select. The new word is now saved in your dictionary
for future use.
Messaging 5
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27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
29
You can change the text entry settings whilst composing
a message. Click and hold the # key. A pop-up menu
offers options to change the language, text editing mode
or to add a new word.
Note: To change the language of the dictionary
used while composing a text message, select Options >
Writing language.
Using standard (non-predictive) text entry
Standard text entry enables you to key text in manually,
letter by letter, without the phone suggesting the word you
are attempting to type.
To enter text, repeatedly press a number key, 2-9, until
the desired character appears. For numbers, hold the
key down longer until the number appears. To insert a
space, press the 0 key. For symbols such as punctuation
marks, press the * key and then use the navigation keys
to select from the menu. Press the # key to change text
editing and capitalisation. To delete text, place the cursor
to the right of the character you wish to delete and select
Clear. Move the cursor around the message using the
navigation keys to insert or delete text anywhere in the
message.
Selecting text entry mode
The icon at the top right of your screen displays your
choice of text entry mode and character case. The default
setting is standard text. If you want to change the text
entry mode press the # key repeatedly until your chosen
mode icon is indicated. The modes are:
Predictive mode – all capitalised
Predictive mode – initial capital only
Predictive mode – no capitals
Standard mode – all capitalised
Standard mode – initial capital only
Standard mode – no capitals
Standard mode – numbers only
Standard mode – symbols only
Creating a text message
The character limit for a text sent from your phone is
approximately 1600 Latin characters or 740 non-Latin
characters, ie up to 10 concatenations, including the
recipient’s telephone number.
Messaging 5
1 4 6
27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
30
Select Menu > Messaging > New message > Text
message. A blank screen will appear. Compose your
message. See Entering text on page 28 for more
information. When you have finished, add the recipient(s).
If their details are already stored in your Contacts select
Options > Add recipient and select the name from
the list. Use the left and right navigation keys to move
between Phonebook and
SIM contacts.
If the recipient’s details are not stored, use the up
navigation key to move the cursor to the To: line. Enter
the recipient’s full international number. If you make a
mistake, use the left and right navigation keys to move the
cursor and Clear to delete a number.
When you have finished adding recipients, select Options
> Send or press the centre selection key.
If you want to save your message so you can edit or send
it later, select Options > Save, or select Options > Exit
and confirm that you want to save the text. The message
will be saved in the Drafts folder. When you are ready to
complete it, select Menu > Messaging > Drafts.
Creating a text message for sending
to an email address
Your phone can also send text messages to email
addresses. Instead of displaying your name to the
recipient the message will display your details in the
following format:
From: your phone number message.inmarsat.com
eg. From: 8707764XXXXX message.inmarsat.com
The character limit for a text sent from your phone to an
email address is approximately 1600 Latin characters
or 740 non-Latin characters, ie up to 10 concatenations,
including the recipient’s email address.
Select Menu > Messaging > New message > Email
message. Compose your message. Recipients can be
added from stored contacts by selecting Options > Add
recipient. Only entries containing an email address will be
displayed.
To send your message to an email address which is not
stored, use the up navigation key to move the cursor into
the To: field and type the address. For symbols such as the
@ sign, press the * key and then use the navigation keys
to select from the menu. After entering the address, wait
for 5 seconds and the phone will place a ; after the entry,
allowing you to enter another address. When you move
the cursor away from the To: field or open Options, your
phone will check the email addresses entered. If addresses
do not follow the format of a valid email address, they will
be deleted and an error message displayed.
Receiving text and email messages
Messages can be received when the antenna is deployed
and your phone is connected to the network, even if you
are on a call, or when incoming calls are forwarded to
another phone number.
If your phone is switched off when a message is received,
the message is stored by the network until your phone
is switched on and registered with the network. Delivery
will be attempted for the duration that your message
Messaging 5
1 4 6
27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
31
remains in the network. To check or change this setting,
select Menu > Messaging > Options > Settings > Text
msg settings > Validity period. When you receive a
message on your phone, an unread message icon
will appear on the status bar. Info will pop-up and display
a list of unread messages. If you wish to read the message
later, press Close. To read the message, select Menu >
Messaging > Inbox. Alternatively, with Info open, use the
centre selection and navigation keys to highlight and
open Unread messages.
Incoming text messages accommodate the full 10
concatenations. However, incoming messages from
emails are restricted to approximately 160 Latin and
74 non-Latin characters. If the sender exceeds this
limit, the message will be truncated upon receipt.
Viewing your received messages
Inbox lists the last 20 messages received, including
message status (read or unread), the sender’s name
or number, the first words of the message and the
date received. Use the up and down navigation keys
to highlight a message and press the centre selection
key or select Options > Open.
Replying to sender
Open the message and select Options > Reply.
A new blank message will be displayed. Complete
the fields as prompted.
Forwarding a message
Open the message and select Options > Forward > Text
message or Email message. The message is displayed
with the cursor flashing in the empty To: field. Enter
the recipient’s number or to add a contact from the
phonebook, press Options > Add recipient. When the
To: field is completed, select Options > Send. A pop-
up confirms that the message has been sent. The sent
message is stored in the Sent list.
Calling a number from a received message
Open the message and press the green key or select
Options > Call. After the number has been called, the
message is considered read and remains in the inbox.
Saving details from a received message
Open the message and select Options > Address
clipboard. The sender’s number is displayed. Select
Options > Add to contacts. You can either Create new
or Update existing. Select which field to save the number
in the contacts list, complete other fields as appropriate
and select Options > Save. The contact will be stored
in Phonebook. See Creating a new contact on page 40
for more information.
Saving a received message
To save a received message, open the message you
wish to save and select Options > Copy to folder >
Saved messages.
Messaging 5
1 4 6
27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
32
Deleting messages
Select the message from the list displayed in any of the
message folders and select Options > Delete. A pop-up
will appear asking you to confirm the action. Press Yes.
To delete all the messages in the folder, select Options >
Delete all messages.
Setting up message groups
If you regularly send the same text or email message to
the same group of people, you can set up a group. Select
Menu > Contacts > Groups, then select Options > Create
new. Enter a name for your group and select OK, followed
by Yes. You can set up a maximum of 20 groups, and the
same contact can be a member of more than one group.
To add members to a group, select Menu > Contacts >
Groups, highlight the group to which you would like to add
members and press the centre selection key. Now select
Options > Add member. This will retrieve your phonebook.
Highlight the name of the contact you would like to add
to the group and press the left or centre selection key.
A group can have any number of contacts.
By selecting Options when a member of the group is
highlighted, you can also:
• Open the contact’s details
• Call the contact
• Send a Text message to the contact
• Remove from group to remove the contact from
this group
• View group list to view the members of each group
Assign group ringtone to give all members of this
group the same ringtone, so that you will be able to
recognise when a member of the group is calling you.
To send a text message to the whole group, select
Menu > Messaging > New message > Text message
or Email message > Options > Add recipient and then
press the right navigation key three times to move
between the tabs. Select the group from the list and
compose your message.
You can also add members to groups directly from
your phonebook. In your phonebook, simply highlight
the contact, select Options > Add to group, then
select which group to which you would like to assign
the contact. You can also see which members belong
to a group by selecting Options > Belongs to group.
Messaging 5
1 4 6
27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
33
Sending a text to a group of people
If you regularly send the same text to a group of people,
you can create a group in your phonebook. To send the
text to a group you have already set up, select Options
> Add recipient and then press the right navigation key
twice to display the list of groups.
Using message settings
Select Menu > Messaging > Options > Settings >
Text msg settings or Email settings.
Text message settings:
Use same message centre: Always set to Yes.
SMSC management: Both specify the number to which
your phone will despatch your messages for delivery.
Validity period: Specifies the length of time your message
will remain in the network, should it be pending for delivery
to the recipient.
Saving sent messages: The default setting is on.
The setting can be changed if required.
Long message sending: The default setting is on.
This allows approximately 1600 Latin or 740 non-Latin
characters to be sent ie. up to 10 concatenations.
With original text / Without original text: The sender’s
original message is included/excluded as part of any
reply that you compose. The default setting is Without
original text.
Set defaults: This resets all message settings.
Entering your service centre number
It is unlikely that you would need to enter or change your
service centre number unless advised to do so by your
service provider.
The number of your service centre is required in order to
send messages. In the unlikely event that this detail is not
on your SIM card, you can enter the number yourself.
To enter a service centre number, select Menu >
Messaging > Options > Settings > Text msg settings >
SMSC management. If the phone number of your service
centre is displayed, select Options > Exit. If there is no
number in the display, select Options > Edit and enter the
full international number of the service centre. You will be
prompted to activate the number. Press Yes. Your phone
is now ready to send and receive messages. Alternatively,
select Menu > Messaging > Options > Settings > Email
settings > Options > Edit and add the email centre
number and select Apply.
Setting a message delivery expiry period
If your message cannot be delivered, you can change the
length of time your message will remain in the network.
To check or change the expiry period select Menu >
Messaging > Options > Settings > Text msg settings >
Validity period.
Messaging 5
1 4 6
27
3
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
34
Prepay services
If you have a prepay subscription, your service provider will
have informed you of the services available to you. Your
phone also enables you to make a balance enquiry and
redeem prepay vouchers for Inmarsat’s prepay service,
free of charge. Select Menu > Settings > Prepay, then
select either Balance enquiry or Redeem voucher and
follow the on-screen instructions.
Making a balance enquiry
From the main screen enter your balance enquiry code,
*106# and press the green key . Your current balance
and expiry date will be shown on the screen.
Redeeming a prepay voucher
From the main screen enter the top-up code,
*101*VoucherNumber#, eg. *101*1234567890123456#
and press the green key . Your new balance and expiry
date will be shown on the screen.
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
14 Connecting to the satellite
15 Using the eCompass function
15 Obtaining a GPS fix
16 Making and Receiving calls
20 Incoming call alerting
21 Calling handsfree
22 Using voicemail
22 Additional call features
24 Advanced call features
27 Messaging
34 Prepay services
Click to navigate
35
LOCATION SERVICES
Using the Assistance button
In a critical situation, the Assistance button allows you
to rapidly make a call to a recipient, or send an alert text
message or email to one or more recipients. Note: An
assistance alert is not the same as an emergency call, see
page 19. You cannot set the feature to call a national
emergency number (e.g. 911) or other numbers of less
than four digits. However it is always good practice to save
to your phonebook the contact details of related local
services so that they can be alerted if necessary.
Enabling the Assistance feature
Before you can use the Assistance feature, you must
enable it and configure the alert type and recipients. From
the main menu select Location services > Assistance
button > Configure > Assistance feature. Then press the
centre selection key to enable the feature.
Configuring Assistance button calls
Go to Location services > Assistance button >
Configure > Alert type, then select Call only or Call &
message. Choose the intended recipient of your call
by selecting Location services > Assistance button >
Configure > Call config. > Edit recipient. You can choose
a contact from the phonebook or add a new contact.
To find contacts, edit contacts or add new contacts, see
Managing contacts in your phonebook on page 41. You
can only select one recipient for an assistance call. If you
want to use the handset loudspeaker when you make an
assistance call, select Location services > Assistance
button > Configure > Call config. > Handsfree call
> On. If you want the handset to automatically redial
the recipient when the call setup fails, select Location
services > Assistance button > Configure > Call config.
> Call retry > On. If the first call is unsuccessful, the
handset disconnects and shows the text Call connection
failed, retrying. The contact is then automatically re-
dialled after three minutes. The handset will make up to
eight attempts to connect to the recipient, after which
Assistance alert is de-activated.
Configuring Assistance button messages
Go to Location services > Assistance button >
Configure > Alert type, then highlight Call & message or
Message only and press the centre selection key. Choose
the intended recipient of your message by selecting
Location services > Assistance button > Configure
> Message config. > Edit recipient. See Configuring
assistance calls above. Then choose the type of message
that you want to send to this recipient by selecting Email
message or Text message. If you want to send a message
to more than one recipient, select each contact from the
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
35 Using the Assistance button
37 Using the Tracking feature
38 Using your GPS location information
39 Personal alert
36
phonebook separately (adding new contacts if necessary)
and choose the message type for each. A maximum of ten
message recipients is permitted.
The content of assistance messages is automatically
created by the handset. It always includes an up-to-date
GPS fix, the time at which the fix was acquired and the time
that the alert was triggered. An email cannot exceed 160
characters, including the recipient’s email address, and
users cannot personalise messages by entering additional
text. Here is an example of an assistance message:
Assistance alert from:
+870776400465
52.123N,22.456W
20140202T125959Z
h:08m,v:32m accuracy
Created 20140202T132216Z
where:
+870776400465
is the sender’s phone number
52.123N,22.456W
is the latitude and longitude of the sender’s location
20140202T125959Z
is the date and time at which the GPS fix was acquired
h:08m,v:32m accuracy
is the horizontal and vertical accuracy of the GSP fix in
meters
Created 20140202T132216Z
is the timestamp giving the date and time at which the
alert was triggered
Activating an Assistance button alert
With your handset switched on and the antenna deployed,
flip open the latch of the Assistance button at the top of
the handset and press the button revealed. Alternatively,
from the main menu, select Location services >
Assistance button > Configure assistance button >
Send assistance alert. The on-screen text informs you
that the alert will be sent in 15 seconds and that you can
select Alert now to send it immediately. You can cancel
the alert during this time, by pressing Cancel. Respond
as necessary. If alert messages have been configured,
they are then sent to the recipient(s). If alert call has been
configured, then the call is established. During the call, the
screen displays the latitude and longitude of your current
location.
Assistance button security
You can lock the Assistance button feature to prevent
unauthorised use. If the lock is on, you must enter the
admin code before the feature’s settings can be changed.
See Setting up the admin code on page 54 for more
information. The lock default setting is Off.
To switch on or off the Assistance button lock, select
Menu > Settings > Security and select Assistance
button lock from the list. Then select On or Off, enter the
admin code and press OK.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
35 Using the Assistance button
37 Using the Tracking feature
38 Using your GPS location information
39 Personal alert
37
Using the Tracking feature
The Tracking feature allows you to send text messages
or emails reporting the GPS coordinates of your current
location to one or more recipients or, alternatively,
to a tracking portal. The messages are automatically
generated by the handset, with updated coordinates,
at a default preset interval of 15 minutes. To send any
message, your handset must be registered to the network.
See Connecting to the satellite on page 14.
Configuring Tracking
Tracking status
• The Tracking feature has three states - Enabled,
Disabled and Always-on - that control access to the
sending of tracking messages. To configure the status,
go to the main menu and choose Location services >
Tracking > Configure tracking > Tracking status. Then
choose a state:
• Enabled: allows you to start and stop sending tracking
messages, either by navigating the menu or by using
the Tracking button [graphic] above the volume up/
down keys on the side of the handset
• Disabled: removes the ability to start or stop the
transmission of tracking messages
• Always-on: The handset continues to send messages
whenever it is connected to the network
•
Choosing the message recipients and
message type
Select Location services > Tracking > Configure
tracking > Edit recipient. You can choose a contact from
the phonebook or add a new contact. To find and edit
contacts or to add new contacts, see Managing contacts
in your phonebook on page 41. If you want to send
messages to more than one recipient, select each contact
from the phonebook separately (adding new contacts
if necessary). A maximum of ten recipients is permitted.
When you have chosen a recipient, press Select. The
message types available for that contact are displayed,
highlight Text message or Email message and press
Select. Note that a recipient’s email addresses cannot
exceed 40 characters.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
35 Using the Assistance button
37 Using the Tracking feature
38 Using your GPS location information
39 Personal alert
38
Choosing the message interval
When Tracking is set to On, messages are automatically
sent every 15 minutes by default.
You can increase or decrease this interval to suit your
requirements. Select Configure tracking > Edit interval.
The screen displays preset time intervals. Highlight an
interval value and press Select. You can also specify your
own interval of up to 9999 minutes by choosing Custom
interval from the list of intervals. A blank text box is
displayed. Type the interval that you want to use and press
OK.
Starting tracking
If the Tracking status is set to Enabled, you can start and
stop sending tracking messages by using the Tracking
button. Alternatively, from the main menu choose
Location services > Tracking > Start. On-screen text
confirms that tracking messages will be sent at the chosen
interval. Press OK.
If you have chosen Always-on override, tracking
messages are sent whenever the handset is registered to
the network.
The tracking LED above the screen flashes when Tracking
has started.
Stopping tracking
To stop sending tracking messages, press the Tracking
button or choose Location services > Tracking > Stop
and press Select. An on-screen prompt asks you to
confirm, press OK. The tracking LED goes off.
To stop sending tracking messages when Always-on has
been selected, change the status by choosing Location
services > Tracking > Configure Tracking > Tracking
status > Disabled.
Tracking security
You can lock the Tracking feature to prevent unauthorised
use. If the lock is on, you must enter the admin code
before you can change the Tracking feature’s settings.
See Setting up the admin code on page 54 for more
information. The lock default setting is Off.
To switch Tracking lock on or off, select Menu > Settings
> Security and select Tracking lock from the list. Then
select On or Off, enter the admin code and press OK.
Using your GPS location
information
As well as locating your phone’s position for the satellite,
you can also view your GPS location and send it as a text
message or email.
Note: You can view GPS information only after the phone
has been registered to the network.
Viewing your GPS location information
Select Menu > GPS position > Options > View location
information to view the date and time of when your last
GPS fix was taken and your latitude and longitude at that
time. Your exact location is indicated with a white dot on
the world map.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
35 Using the Assistance button
37 Using the Tracking feature
38 Using your GPS location information
39 Personal alert
39
Displaying GPS in metric or imperial measures
Select Menu > GPS position. The Valid GPS fix
screen appears. Select Options > Set unit and make
your selection. The default setting is metric units.
Sending your GPS location
Select Menu > GPS position and select Options > Send
GPS location. The elapsed time since the last GPS fix
was obtained is displayed and you are presented with
two options. Select Send to use the stored value or
New to acquire a new GPS fix. Press the red key to
cancel. Make your decision on the basis of any significant
distance travelled since the stored GPS fix was obtained.
Note that requesting a new fix will temporarily delay the
sending of your location.
When the GPS fix to be used has been acquired, select
Text message or Email message. Only editing of the
recipient field is permitted. Enter the destination number
or email address directly into the To: field, or choose
Options > Add recipient to select an existing entry from
Contacts. You are presented with the list of Phonebook
contacts. Use the left and right navigation keys to select
SIM contacts or Groups.
Obtaining a GPS fix manually
On rare occasions, your phone may continue to show the
GPS fix required icon, which means that a new GPS fix is
needed in order for your phone to connect to the network.
If this occurs, select Menu > GPS position. The new GPS
fix is displayed. When this screen is open, your phone will
attempt to refresh the GPS fix every 30 seconds.
National GPS policies
Some national GPS policies do not allow users to access
their GPS information in particular locations. Your phone
continues to access the GPS satellites as usual, so its
performance is unaffected. However, your phone will not
display its GPS location. For more information, please
contact your service provider.
GPS Data
Inmarsat will collect, store and process GPS data in
accordance with applicable data protection laws.
Personal alert
The personal alert feature enables a user to send
their GPS position, along with a short pre-configured
message, as an email or text message, to a maximum
of 10 recipients.
Pre-configuration, use of a stored GPS fix and a short-
dial code enable the personal alert to be sent quickly
whilst maximising reliability. This is achieved by restricting
the alert to one 160 character message, and mailing
to each recipient separately. Each message sent is
charged separately.
Note: Generally, email message routing is more reliable
than text messages.
Setting up and activating a personal alert
To set up and activate a personal alert, select Extras >
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
35 Using the Assistance button
37 Using the Tracking feature
38 Using your GPS location information
39 Personal alert
40
Personal alert > Edit personal alert. Select Configure
personal alert, and edit the recipients and the message.
See the Messaging section starting on page 27 for
more information.
The personal alert is made up of the following elements:
• Last GPS fix, time of GPS acquisition and fix accuracy
• Time that the personal alert was triggered on
the phone
• Email address of the recipient if the alert is sent
as an email
• A short message predefined by the user, written in Latin
characters. This personalised text is limited in length; a
descending counter indicates available characters when
editing. The same message is sent to all recipients
You can restrict access to the Edit personal alert feature
by switching on Personal alert lock in Menu > Settings
> Security and entering the admin code. The default for
Personal alert lock is off. See Setting up the admin code
on page 54 for more information.
Sending a personal alert
The quickest way to send a personal alert is to press
* and # simultaneously for at least 2 seconds from
the main screen. Alternatively, select Menu > Extras >
Personal alert > Send personal alert. A pop-up will
appear asking you to confirm the action.
The antenna must be deployed and your phone
connected to the satellite to successfully send personal
alert messages.
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
34 Using the Assistance button
36 Using the Tracking feature
37 Using your GPS location information
38 Personal alert
41
PHONEBOOK & CONTACTS
Managing contacts
in your phonebook
Contacts can be stored in either your phone’s memory
via Phonebook or on your SIM card via SIM contacts.
Up to 500 contacts can be stored in the phonebook
and up to 250 on your IsatPhone 2 SIM card. To view
the contacts in your phone’s memory, select Contacts
from the main screen.
Creating a new contact
There are several ways to create a contact. From the
main screen type in the number to save, including the full
international code. Select Options > Add to contacts >
Create new contact. Define the number you are saving,
eg. Telephone, Office phone, Mobile phone, Fax etc,
then select Options > Save. The saved contact details
are displayed.
Alternatively, open the contacts directory either by
selecting Menu > Contacts or by selecting Contacts.
Highlight the location where you wish to save the contact
and press Select. The default setting is Phonebook.
You are presented with a list of stored contacts, select
Options > New contact. Enter the first name, last name
and the telephone number. If you wish to save a contact
detail other than phone number, select Options > Add
detail and select from the list presented. After entering
all relevant details, select Options > Save or press the
centre selection key.
Finding a contact
You can find a contact in your phonebook either by using
the navigation keys to scroll through the list of all contacts
or by entering the first characters of a contact’s name
in the search field at the top of the list of contacts. See
Entering text on page 28 for more information.
Opening a contact
Highlight the contact’s name in the phonebook and
press the centre selection key or select Options > Open.
Use the up and down navigation keys to select a number.
Ordering contacts by first or last name
Select Phonebook > Options > Settings > Display
name order and then select either First last (to list them
alphabetically by first name) or Last first (to list them
alphabetically by last name).
Click to navigate
1 2
Managing contacts in your phonebook
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
41 Managing contacts in your phonebook
43 Managing contacts on your SIM card
43 Synchronising contacts with Outlook
43 Sending and receiving contact details
44 Your phone number
44 Your service provider number
44 Alarm
42
Editing a contact
To change or add details for a contact already in your
phonebook, use the up and down navigation keys to
highlight the contact, then select Options and select
Edit. Move between the details using the navigation keys.
Edit the text or numbers. See Entering text on page 28
for more information. To save the changes to the contact,
press the centre selection key and then select Yes. Or
select Options > Save > Yes.
To discard changes, press the centre selection key and
when prompted to save changes, select No. Alternatively,
select Options > Save > No. See Entering text on page 28
for more information.
Calling a contact
Highlight the contact’s name and press the green key .
If there is more than one number stored for that contact
(eg. office and mobile) select one of them using the centre
selection key.
Texting or emailing a contact
Highlight the contact’s name, select Options > Send
message. Select Text message or Email as appropriate.
Write your message and select Options > Send. If you
are sending a text message and there is more than one
number stored for that contact select one using the
centre selection key.
Deleting a contact
Select Menu > Contacts or press Contacts. Select from
the list. Use the navigation keys to highlight the stored
contact that you would like to delete. Select Option >
Delete. You will be prompted to confirm the deletion by
pressing Yes.
Deleting all contacts
Open your phonebook, select Options, select Delete all
and then select Yes.
Duplicating a contact
Duplicating a contact can be a quick way to add a new
contact with similar details to an existing one.
Highlight the contact you wish to duplicate, select Options
> Duplicate and then amend the new contact’s details.
When you have finished, save the new contact by pressing
the centre selection key followed by Yes.
Click to navigate
1 2
Managing contacts in your phonebook
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
41 Managing contacts in your phonebook
43 Managing contacts on your SIM card
43 Synchronising contacts with Outlook
43 Sending and receiving contact details
44 Your phone number
44 Your service provider number
44 Alarm
43
Managing contacts on your
SIM card
Contacts can be stored on your SIM card as well as in
Phonebook. Storing contacts on your SIM card allows
you to move contacts from one phone to another. Storing
contacts on both the SIM card and the phonebook allows
you to back-up your contacts.
To view the contacts on your SIM card, select Menu >
Contacts > SIM contacts. You can navigate, edit,
delete, make calls or send texts in exactly the same
way as Phonebook.
To copy a contact from your SIM card to your phonebook
highlight the contact in SIM contacts, select Options and
select Copy to phonebook.
To copy all SIM card contacts to Phonebook, this option
arises when the SIM card is inserted. The first time
Contacts is accessed after inserting the SIM card, you
will prompted to Copy SIM contacts to Phonebook and
to confirm the action. Please note that this process may
take a little time.
To copy a contact from your phone’s memory to your SIM
card, select Phonebook and highlight the contact. Select
Options > Copy to SIM.
To delete all contacts from your SIM card, select Menu >
Contacts > SIM contacts > Options > Delete all.
To find out how many contacts are stored on your SIM
card and how many more you can add, select Menu >
Contacts > SIM Contacts > Options > SIM details.
Synchronising contacts
with Outlook
The Contact Synchronisation Tool, supplied with your
phone, enables you to transfer contact information held
in Microsoft Outlook or Outlook Express on your PC
with that stored on your phone. Run the USB drive,
supplied with your phone, to download the Contact
Synchronisation Tool and to access the “How to
Synchronise your Contacts” guide. These are also
downloadable from inmarsat.com/isatphone.
Sending and receiving
contact details
To send a business card, highlight the appropriate
contact in your phonebook or SIM contacts folder and
select Options > Send business card. Select either Text
message or Email message. A text or email message is
displayed including all details stored for this contact in the
body of the message. Enter the full international phone
number of the recipient in the To: field or select Options >
Add recipient to specify a stored contact. Select Options
> Send.
When you receive a business card, it will appear as
a normal message in your Inbox, but the title of the
message will be Business card. Highlight the message and
press the centre selection key or select Options > Open.
The contact details are presented like any other entry
in the phonebook. To save Business card details, select
Options > Create new or Update existing.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
41 Managing contacts in your phonebook
43 Managing contacts on your SIM card
43 Synchronising contacts with Outlook
43 Sending and receiving contact details
44 Your phone number
44 Your service provider number
44 Alarm
44
Business card details are saved to your phonebook.
Once the details have been saved, the original message
is deleted from your Inbox.
Your phone number
From the main screen, open Info by pressing the centre
selection key and selecting My phone number.
Your phone number is usually programmed onto your
SIM card by your service provider. If not, the entry will be
blank. You can enter the number yourself by selecting
Menu > Contacts > My phone number. If a SIM card is
subsequently inserted with a stored phone number, your
entry will be overwritten.
Your service provider number
Open Info by pressing the centre selection key and
selecting Service provider or for full details select
Menu > Contacts > Service provider. These details are
programmed onto your SIM card and are not editable.
Alarm
You can use your phone as an alarm clock. When set,
the alarm icon is displayed on the status bar. The
alarm will sound for 60 seconds at the same volume as
the phone is set to ring. If you do not press a key while
the alarm is sounding it will snooze for 9 minutes before
sounding again. This will continue until you switch the
alarm off.
Setting an alarm
Select Menu > Alarm and select the type of alarm. Once
alarm sounds the next time the clock shows the selected
time. Recurrent alarm sounds regularly, on selected days
of the week. Enter the alarm time and select OK. If this is
a recurrent alarm, use the navigation and centre selection
keys to tick which days of the week it should sound, then
select OK.
Silencing a ringing alarm
When the alarm sounds, select Stop or the centre
selection key. If you press the right selection key Snooze,
it will sound again in 9 minutes.
Cancelling an alarm
Select Menu > Alarm, select which alarm you would like
to remove, then select Options > Remove and confirm
your choice.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
41 Managing contacts in your phonebook
43 Managing contacts on your SIM card
43 Synchronising contacts with Outlook
43 Sending and receiving contact details
44 Your phone number
44 Your service provider number
44 Alarm
45
DATA
Your phone can be used as a modem to send and receive
low rate data. Typical low rate data applications include
plain text email and small file attachments. Some Inmarsat
service providers offer proprietary applications which have
been optimised to operate with your phone. Contact your
service provider for details.
To enable your handset for the data service:
1 Install the USB Drivers on your PC. To do this, run the
USB Drivers supplied with your phone. Download the
USB Drivers and access the “How to Install USB Drivers”
guide. These are also downloadable from
inmarsat.com/isatphone.
2 Place your phone on its side, raise the antenna and
ensure the handset is ready for service.
3 Connect the handset to your PC using the USB cable.
4 Identify the modem COM port to which your phone is
connected for the data service. The COM port number
will be needed when you are using your data application.
To do this, on your PC go to Control Panel > Phone
and Modem options and select the Modem tab. You
will see IsatPhone 2 Modem and the COM port eg.
COM6. Or, go to Control Panel > System and select
the Hardware tab. Click on Device Manager and scroll
down to Modems. If your USB Drivers are installed you
will see IsatPhone 2 Modem. Right click on IsatPhone
2 Modem and select Properties. You will see the Com
port eg. COM6.
5 If you have not already done so, install your chosen
data application and follow the onscreen instructions.
You only need carry out the steps above once. For all
subsequent connections, enter your data application and
follow the onscreen instructions.
Click to navigate
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6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46
PERSONAL SETTINGS
Sounds, Ringtones and Profiles
Your current sound profile is always displayed in the status
bar of the main screen, and can also be accessed via Info.
To change your phone’s sound profile, select Menu >
Profiles, and highlight the one you want and press the
centre selection key. There are four sound profiles:
• General – for everyday use
• Silent – no vibration or sound
• Loud – for noisy environments
• Vibrate only – vibration and no sound
You can customise any of these profiles by highlighting it,
selecting Options and selecting Personalise. This allows
you to change the following aspects of the sound profile:
• Vibrate mode – on or off
• Alert volume – sound level
• Keypad volume – sound level when a key is pressed
• Alert ring mode – constant, ring once, beep, silent or
increasing volume
• Ringtone – the sound your phone makes when it
receives a call
• Key sound – the sound your phone makes when a key
is pressed
• Message alert – the sound your phone makes when it
receives a text message
Highlight the setting you would like to change, press the
left or centre selection key, use the navigation keys to
alter the setting and press Select.
To restore the default settings for a sound profile, highlight
the profile, select Options > Reset to default.
Selecting a ringtone
Each profile can play one of 8 ringtones to notify you of
an incoming call.
Select Menu > Profiles and highlight the appropriate
profile. Select Options > Personalise > Ringtone from
the list and press Select or the centre selection key. The
current ringtone for the profile is played and highlighted
in the list. Use the navigation keys to highlight and hear
the other ringtone files available. Press Select or the
centre selection key to specify the highlighted ringtone.
If no sound is heard when you highlight a ringtone, the
Alert volume for your profile may be set to 0. This is
the default for both Silent and Vibrate only. To change
the ringtone volume, select Back to return to Profiles.
Highlight Alert volume and press Select.
Click to navigate
1 2
Sounds, ringtones and profiles
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
47
Allocating a unique ringtone to callers
You can allocate a specific ringtone to a contact.
Regardless of the active profile, the allocated ringtone
will be used for the specified caller, but the alert volume
of the active profile will be respected.
Highlight the desired contact entry in your Phonebook
or SIM contacts and press the centre selection key or
select Options > Open. Highlight the relevant contact
detail and select Options > Assign ringtone. From the list
of available ringtones, highlight your preference and press
Select. The name of the ringtone will be displayed under
the contact detail specified.
To remove an associated ringtone, open the
contact entry, highlight the ringtone and select
Options > Remove ringtone.
Setting phone and writing language
The display and writing language of the phone can be
changed by selecting Menu > Settings > Language.
Highlight any of the following options and press Select:
• Phone language — to set the display language
of the phone
• Writing language — to set the texting language
of the phone
• Predictive text — to set the text editing mode
for composing messages
Setting phone language
The first time you switch on your phone, you will be
prompted to select the display language. You can change
this at any time. Select Menu > Settings > Language
> Phone language, highlight the desired language and
press the left or centre selection keys.
If you do not understand your phone’s current language
setting, follow these directions to navigate to the Phone
language menu.
• Press the red key to return to the main screen
• Press the left selection key to go to the menu screen
• Press the down navigation key twice to highlight the
Settings icon
• Press the centre selection key to open Settings
• Press the down navigation key twice to highlight the
Language icon and press the centre selection key
• Press the centre selection key and use the
navigation keys to highlight the correct language
and press the centre selection key again to change
the phone’s language
Click to navigate
1 2
Sounds, ringtones and profiles
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
48
Setting writing language
Select Menu > Settings > Language > Writing language.
Select the desired language and press OK.
Setting predictive text
The predictive text setting is used to set the text editing
mode for composing messages. Select Menu > Settings >
Language > Predictive text. Select Available or Hidden.
The default setting is available. See Using predictive text
entry on page 28 for more details.
Changing keypad
Your phone is supplied with a Latin keypad as standard.
Dual-alphabet keypads are available in Latin with Arabic,
Japanese or Russian characters. If your phone does not
have your preferred keypad, contact your service provider.
Setting date and time
Your phone automatically receives UTC time from GPS
satellites. The first time you use your phone, you will be
prompted to select a language from the list, followed by
the option to select your local time. When completed,
local time will be displayed on the status bar.
You will need to reset the time when you travel to different
time zones. The Date and time menu lets you change the
date and time format.
Setting the time
Select Menu > Extras > Date and time > Time settings.
Setting the date
Select Menu > Extras > Date and time > Date settings.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
49
Setting the time zone
You may wish to change the local time zone on your
phone if you move to a new location or if your new phone
is not displaying the correct time zone. You may also wish
to know the time in another location, eg. your head office.
Setting the local time zone
Select Menu > Extras > World time. The world time map
appears. Select Options > Select > Local time zone. Use
the navigation keys to highlight the required time zone
and press Select.
Setting the remote time zone
Select Menu > Extras > World time. Select Options >
Select remote time zone. Use the navigation keys to
highlight the required time zone and press Select.
Setting daylight saving time (DST)
Select Menu > Extras > World time. Select Options and
select from a list to enable/disable local/remote DST. DST
is displayed as 0 or +1 on the world map.
Customising display settings
Lighting the keypad and screen
The backlights for the screen and keypad can be
controlled by going to select Menu > Settings > Display.
Select any one of the following options and press Select
to save your changes.
• Brightness – to set the brightness of the screen
• Screen light – to set the duration for screen backlights
• Keypad light – to set the duration for keypad backlight
• Screen standby – to set the duration for the screen
backlights after the last keystroke
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
50
Setting up keypad lock
The keypad lock disables the keypad and prevents
accidental dialling. When activated, the phone will respond
to the green and red keys to answer or reject call.
Select Menu > Settings > Security, select Automatic
keypad lock, and then select the duration before the
keypad is locked. Deactivate the automatic keypad lock
using the same menu.
To lock the keypad, ensure the main screen is displayed,
press the centre selection key followed by the * key within
3 seconds. The keypad locked icon is displayed on
the status bar.
To unlock the keypad, press the centre selection key
followed by the * key on the keypad within 3 seconds.
Setting up phone lock
Phone lock protects your phone against unauthorised use.
Select Menu > Settings > Security and select Phone
lock. Specify the idle period, from 30 seconds to 30
minutes, after which time the phone will automatically lock.
You will be prompted to Enter phone lock code. To unlock
the phone, enter the code when prompted. The default
admin code is 123456. See Setting up the admin code on
page 54. The new setting will be accepted when the code
is accepted.
Bluetooth
The Bluetooth connection on your phone allows you to
connect wirelessly to a Bluetooth headset enabling you to
use the phone in handsfree mode.
To activate Bluetooth connectivity select Menu >
Settings > Bluetooth. Select Settings > Bluetooth and
select On. The Bluetooth icon indicator appears in
the status bar.
Connecting a new Bluetooth device
The first time you use a particular Bluetooth headset
with your phone, you will need to pair the phone and the
headset. Ensure the Bluetooth headset is switched on
before you begin.
Select Menu > Settings > Bluetooth > Paired devices.
A list of Bluetooth devices in range of your phone will
appear on the screen. If the device does not appear, select
Options and select Search for devices from the new
menu that appears. Searching... will be displayed at the
top of the screen, followed by the names of all the devices
in range. A blue tick will be displayed next to any devices
already paired with your phone.
Select the device you want to pair and enter its pass code.
Bluetooth devices such as headsets generally have their
pass code set in the factory and printed either on the
device or its packaging. Some devices allow you to set the
pass code yourself.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
51
The device should now be listed in the Paired devices
menu. Highlight it and press the left selection key, then
select Connect from the menu. The device should now
be listed on the Connected devices menu accessed from
the Bluetooth menu. This icon indicates that your
phone is connected with a Bluetooth headset.
Whenever the device attempts to make a connection
with your phone, you will be prompted whether you want
to accept the connection. To automatically accept
connection requests from a particular device, highlight it
in the Paired devices menu, select Options and select
Set as authorised. You should only authorise devices that
belong to you, or that you trust. If you no longer want a
device to be authorised, select Set as unauthorised.
To connect a different headset, you must disconnect the
current headset. Highlight the device on the Connected
devices menu, select Options and select Disconnect.
If you no longer want a headset to be paired with your
phone, highlight it on the Paired devices menu, select
Options and then select Delete.
Other choices in the Options menu are Rename,
which allows you to select a more descriptive name for
your headset, and Device attribute, which displays
the headset’s name, and the time and date at which
it was connected.
When you are not using Bluetooth connectivity, select
Bluetooth > Off or My phone’s visibility > Invisible. This
prevents unauthorised connection. Do not pair with an
unknown device.
Setting up Bluetooth lock
If Bluetooth lock is enabled, the phone will require the
admin code to be entered before Bluetooth settings can
be changed. See Setting up the admin code on page 54
for more information. The default setting is off.
To enable or disable this feature, select Menu > Settings
> Security and select Bluetooth lock from the list. Select
On or Off and then enter Admin code.
Operating a Closed User Group
(CUG)
The Closed User Group (CUG) service allows you to form
closed user groups from which access is restricted. A user
may be a member of one or more CUGs. Members of a
specific CUG can communicate amongst themselves but
not, in general, with users outside the group. This feature
is operated by your service provider who will provide
further instructions on its use. The default setting is off.
To enable, select Menu > Settings > Security >
Closed user group, select On, enter your CUG number
and press OK.
Group numbers range from 0-9. If the CUG is on,
the CUG index icon appears on the status bar.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
52
Reset all settings
Select Menu > Settings > Reset settings. You will be
prompted for the Admin code in order to make this
change. See Setting up admin code on page 54 for
more information. Returning to default settings will not
affect your admin or user codes, PINs, organiser entries,
contacts, messages or call logs. To return these to default
setting or to delete these entries see:
• Setting up SIM PIN code on page 55
• Setting up SIM PIN 2 code on page 55
• Deleting a contact on page 42
• Deleting SIM contacts on page 43
• Deleting messages on page 32
• Deleting all call logs on page 23
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2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
46 Sounds, Ringtones and Profiles
47 Setting phone language
48 Setting date and time
49 Setting the time zone
49 Customising display settings
50 Setting up keypad lock
50 Setting up phone lock
50 Bluetooth
51 Operating a Closed User Group (CUG)
52 Reset all settings
53
SECURITY
Security locks and codes
SECURITY FEATURES
CONTROLLED BY ACTION DEFAULT
SETTING DEFAULT
CODE CODE
LENGTH
The Phone
Keypad lock Only the green and red keys are active Centre
selection
key and *
Admin code Creates Phone lock
Restricts access to Bluetooth
Restricts access to Reset settings
Restricts access to Personal alert
Creates User code
Off
Off
123456 6 digits
4-6 digits
The SIM card
PIN Restricts access to SIM card Off 8888 4-8 digits
PIN 2 Rest Restricts access to
Fixed number dialling
Off 9999 4-8 digits
The network
Barring password Restricts access to Call barring Off 0000 4 digits
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35 Location services
41 Phonebook & Contacts
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46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
53 Security locks and codes
54 Security features controlled by the phone
55 Security features controlled by the SIM
card
55 Security features controlled by the
network
54
Setting up the admin code
Select Menu > Settings > Security and select Admin
code. You will be prompted for the current code. The
default setting is 123456. When this is accepted, you
will be prompted to enter your new code and then
confirm it. The code must be 6 digits long. If you lose
your admin code, contact your service provider. The
default setting is off.
The admin code can be entered incorrectly an unlimited
number of times. If you have forgotten your code, contact
your service provider.
Setting up the user code
Select Menu > Settings > Security and select User
code. You will be prompted to enter the 6-digit Admin
code. Once this is accepted, you will be prompted to
create a new user code and to confirm it. The code can
be 4-6 digits in length. The default setting is off. The user
code can be entered incorrectly an unlimited number
of times. If you have forgotten your code, contact your
phone’s administrator.
Security can be controlled by the phone, the SIM card
or the Inmarsat network. This enables you to match
security requirements to your needs. The keypad lock
prevents accidental dialling; the phone lock prevents
an unauthorised user from using your phone even if
they replace the SIM card. The SIM PIN prevents an
unauthorised user from using your SIM even if they place
it in another phone. The admin code restricts access to
particular features on the phone. For example, an individual
might only wish to activate the keypad lock.
A corporate organisation might choose to restrict
functions available to their employees by activating
the admin code and issuing a user code.
Security features controlled
by the phone
Access to your phone can be restricted by the keypad
lock to prevent accidental dialling (see Setting up keypad
lock on page 50 for more information) or by activation
of the admin code.
The admin code can be activated: to create a Phone
lock; restrict access to Bluetooth lock, Personal alert
lock and Reset settings; and to create a User code so
that a third party can use the phone but not have access
to the restricted features. See Setting up Bluetooth
lock on page 50 and Reset all settings on page 52 for more
information.
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2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
53 Security locks and codes
54 Security features controlled by the phone
55 Security features controlled by the SIM
card
55 Security features controlled by the
network
55
Security features controlled
by the SIM card
Access to your SIM card can be restricted by activating
its PIN code. The advanced call feature, Fixed number
dialling, can be protected by your SIM PIN 2 code. See
Fixed number dialling on page 26 for more information.
Setting up SIM PIN code
Select Menu > Settings > Security > PIN request and
select On. You will be asked to enter your SIM’s PIN code.
If you make an error entering the number, press Cancel
to clear the digits and re-enter. Press the centre selection
key or OK. The default 4-8 digit code for SIM PIN is 8888.
The default setting is off.
To change the PIN code stored on your SIM card, select
Menu > Settings > Security > Set PIN. Enter the existing
PIN code, then the new PIN. Repeat the new PIN to
confirm it.
If the PIN code is entered incorrectly three times, your SIM
card can only be unlocked using the PUK code. Contact
your service provider if you do not have a record of your
PUK code. If the PUK code is entered 10 times incorrectly
the SIM will lock and you should contact your service
provider. The default setting for PIN is off.
Setting up SIM PIN 2 code
The default 4-8 digit code for PIN 2 is 9999.
The default setting is off.
If the PIN 2 code is entered incorrectly three times, your
SIM card can only be unlocked using the PUK 2 code.
Contact your service provider if you do not have a record
of your PUK 2. If the PUK 2 code is entered 10 times
incorrectly the SIM will lock and you should contact your
service provider. To change the PIN 2 code, select Menu
> Settings > Security > Set PIN 2. Enter the existing PIN
2 code, then the new PIN 2 code. Repeat the new PIN 2
code to confirm it.
Security features controlled
by the network
When enabled, the advanced call feature, Call barring,
is protected by a code. The default setting is off. See Call
barring on page 24 for more information.
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6 Quick reference
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14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
53 Security locks and codes
54 Security features controlled by the phone
55 Security features controlled by the SIM
card
55 Security features controlled by the
network
56
TROUBLESHOOTING
My phone will not switch on • Check if the battery is inserted correctly
• Check if the battery needs charging. Charging for 20 minutes should provide
enough power to switch the phone on
• If the battery does not charge it has probably exceeded its usage period and
you will need to replace it with a new one
My phone cannot make
or receive calls
• Ensure the SIM card is inserted in the phone and is fully provisioned by your
service provider
• Check you have a valid GPS fix (See Using your GPS location information on
page 38 for more information)
• Ensure the phone’s antenna is fully extended and you have a clear line of sight
to the satellite. See Connecting to the satellite on page 14 for more information.
A least two signal bars are required to make and receive calls
• If you have less than two bars signal strength, rotate the phone and angle
the antenna until the signal strength increases and you are able to make and
receive calls
• If the phone has sufficient signal strength and cannot make or receive calls,
check if Call barring (page 24), Diverting calls (page 25) or Fixed number dialling
(page 26) have been activated
• If you have a prepay subscription, check your prepay balance to ensure
you have sufficient credit to make a call. See Making a balance enquiry
on page 34 for more information
• Contact your service provider if you are unable to resolve the problem
PROBLEM SOLUTION
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2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
57
My phone cannot receive
a text message
• The phone can store a maximum of 20 messages in its memory. If the memory
is full, delete a few texts to free up memory for new messages. See Deleting
messages on page 32 for more information
• If you still cannot receive a text, your service centre number may not be correct.
See Entering your service centre number on page 33 for more information or
contact your service provider
My phone continues to
display Searching satellite…
• Ensure your phone’s antenna is fully extended
• Ensure your phone’s antenna is pointed towards the satellite. Press Help for
onscreen guidance. Consult the Coverage map on page 9 to ensure you are
within coverage
• Ensure there is a clear line of sight to the satellite with no obstacles which could
block the signal. See Connecting to the satellite on page 14 for more information
• Contact your service provider if you are unable to resolve the problem
My phone displays
a language I do not
understand
• Press the red key to return to the main screen
• Press the left selection key to go to the menu screen
• Press the down navigation key twice to highlight the Settings icon
• Press the centre selection key to open Settings
• Press the down navigation key twice to highlight the Language icon
and press the centre selection key
• Press the centre selection key and use the navigation keys to highlight
the correct language and press the centre selection key again to change
the phone’s language
PROBLEM SOLUTION
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35 Location services
41 Phonebook & Contacts
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46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
58
My phone does not display a
GPS position
• Some national policies do not allow users to access their GPS information in
particular locations. Your phone continues to access the GPS satellites as usual,
but your phone will not display its GPS location
My phone does not seem to
receive voicemails
• Ensure your service provider has enabled voicemail
My phone and/or SIM has
been lost or stolen
• Contact your service provider as soon as possible so your phone and/or SIM
can be barred
How do I contact my service
provider?
• Your service provider number is stored on your SIM card. To view your service
provider open Info by pressing the centre selection key and selecting Service
provider
PROBLEM SOLUTION
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56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
59
CARE AND MAINTENANCE
Caring for your IsatPhone 2
Your IsatPhone is a highly sophisticated electronic device.
Complying with the following recommendations will help
you to protect your warranty coverage and extend your
phone’s life:
• Keep your phone dry. Liquids or moisture can contain
minerals that will damage electronic circuits. If your
phone does get wet, dry it with a soft absorbent cloth
as soon as possible, remove the battery and allow your
phone and battery to dry completely before replacing it
• The connector covers are intended to protect your
phone. When the connectors are not in use, keep
these covers firmly closed at all times. Ensure that the
connectors are free from dust or dirt before connecting
any accessory. When closing the connector cover,
ensure the area around the connectors, and the
rubber sealing surfaces of the cover are clean and free
from dirt. Ensure that the cover is fully closed to give
maximum protection to your phone
• Do not store your phone in dusty, dirty or damp areas
as this may shorten its life
• Do not store your phone in direct sunlight, or in places
where the sun’s heat can be focused, like on the
dashboard of a vehicle
• Do not store your phone and battery in extreme cold
and hot areas exceeding a temperature range of -20ºC
to +70ºC (-4ºF to +158ºF). Extreme temperatures can
shorten the life of your phone and damage the battery
• Your phone’s operating temperature range is -20°C to
+55°C (-4°F to +131°F). The charging temperature range
is 0°C to +45°C (+32°F to +113°F)
• If you are carrying a separate battery, keep it inside the
plastic bag supplied. Always keep batteries separated
from other metallic objects and keep it dry to prevent
damage
• If your phone displays Battery overheating, switch
it off and place in a cool area
• Do not use harsh chemicals, cleaning solvents or
strong detergents to clean your phone
• Do not paint your phone
• Do not attempt to disassemble your phone or
undertake repairs yourself
• Use only the Inmarsat-supplied or an approved
replacement antenna. Unauthorised antennas,
modifications or attachments could damage the
device and may violate regulations governing
radio devices
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14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
59 Caring for your IsatPhone 2
60 Certifications
60
• Use only Inmarsat-supplied or approved batteries,
and recharge your battery with Inmarsat-supplied or
approved chargers for the phone
• Do not store fully charged or low charge batteries
for long periods of time without use. 80% charge is
optimal for storage. The battery should be stored in
dry conditions, not assembled into the handset, with
the contacts protected. Ideal conditions are between
-20 and +20 °C. Please check the remaining power
levels in the battery and test the handset every three
months. Recharge if the power has dropped below
40%. More frequent checking and recharging may be
necessary depending on storage conditions. When
the battery charge is very low, it may take some time
for the charging indicator to show on the screen after
connecting the charger. To view the battery % charge
remaining, please look in Settings > About.
• Unplug the charger from the power socket and your
phone when not in use. Do not leave a fully-charged
battery connected to a charger, as overcharging
may shorten its life. The battery can be charged and
discharged hundreds of times, but it will eventually wear
out. Batteries gradually lose their charge even when
the phone is completely switched off. When the talk
and standby times are noticeably shorter than normal,
replace the battery
• When using any cable connections with your phone,
ensure that it cannot be stepped on, tripped over or
otherwise subjected to damage or stress
• Upgrade your phone’s firmware when advised to do
so by Inmarsat or your service provider
These suggestions apply equally to your phone, battery,
chargers, and any accessory. If your phone is not working
properly, contact your service provider.
Certifications
Your IsatPhone 2 is certified with an Ingress Protection
rating of IP65, which means that your phone is resistant to
dust and splashing.
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14 Using your IsatPhone 2
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56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
59 Caring for your IsatPhone 2
60 Certifications
61
REGULATORY
AND COMPLIANCE
European declaration of conformity and CE marking
IsatPhone 2 is in conformity with the following standards and/or normative documents:
Health and Safety: IEC 60950-1:2005 + AMD1:2009 + AMD2:2013, IEC 62368-1:2014, EN 50360:2017.
EMC: EN 301 489-1 V2.1.1 (2016-11), EN 301 489-17 V3.1.1 (2017-02), EN 301 489-19 V2.1.0 (2017-03) , EN 301 489-20
V1.2.1 (2002-11), EN 55032:2015.
Spectrum: EN 301 681 V2.1.2 (2016-11), EN 303 413 V1.1.1 (2017-06), EN 300 328 V2.1.1 (2016-11).
The technical files relevant to the above declaration are held at
Inmarsat Global Limited, 99 City Road, London EC1Y 1AX, United Kingdom.
Inmarsat Global Limited hereby declares that IsatPhone 2 is in conformity with the essential
requirements and other relevant provisions of the Radio Equipment Directive (2014/53/EU)
and the Recast Restriction on Hazardous Substances Directive
(2011/65/EU).
A copy of the original Declaration of Conformity can be found at:
inmarsat.com/service/isatphone2/ under ’Specifications’.
BE FI FR
DE HU IT
LT SK UK
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59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
61 European declaration of conformity
and CE marking
62 FCC Part 15 declaration
62 GMPCS
62 Industry Canada
63 Disposal of electrical and electronic
equipment and batteries within the
European Economic Area
63 RoHS compliance
63 REACH Regulations
Inmarsat IsatPhone 2 is capable of operating in frequency
range of 1626.5-1660.5MHz - 1668-1675MHz, which
has geographical and region-based restrictions in the
countries mentioned in table on the right. The terminal’s
frequency assignment is controlled by the network. Where
restrictions apply, the network will not assign restricted
frequencies to the terminal. The user is not required to
take any action regarding restricted frequencies.
62
FCC Part 15 declaration
IsatPhone 2 complies with Part 15 of the FCC Rules and, as
such, operation is subject to the following two conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received,
including interference that may cause undesired
operation
Note: This equipment has been tested and found to
comply with the limits of a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful
interference when the equipment is operated in a
residential environment. This equipment generates,
uses, and radiates radio frequency energy, and if not
installed and used in accordance with the instructions,
may cause harmful interference.
If this equipment does cause interference to radio or
television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try
to correct the interference as follows:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment
and the receiver
• Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected
• Consult the dealer or an experienced radio/TV
technician for help
FCC caution: Under 47 CFR §15.21, changes or
modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
GMPCS
IsatPhone 2 carries the International Telecommunication
Union (ITU) Global Mobile Personal Communications by
Satellite (GMPCS)-MoU mark.
Industry Canada
This Class B digital apparatus complies with Canadian
ICES-003, CAN ICES-3 (B)/NMB-3(B).
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35 Location services
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46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
61 European declaration of conformity
and CE marking
62 FCC Part 15 declaration
62 GMPCS
62 Industry Canada
63 Disposal of electrical and electronic
equipment and batteries within the
European Economic Area
63 RoHS compliance
63 REACH Regulations
63
Disposal of electrical and
electronic equipment and
batteries within the European
Economic Area
Directive 2012/19/EU regulates the disposal of electrical
and electronic equipment in the EU and Directive
2006/66/EC regulates the manufacture and disposal
of batteries in the EU. Inmarsat intends to join an EU
certified Producer Compliance Scheme (PCS) to meet its
obligations as a producer under these Directives.
Electronic equipment and batteries should not be
included as household waste but should be left at an
appropriate collection point for recycling. This helps
prevent potential negative consequences for the
environment and human health. Check local regulations
by contacting your local city office, your household
waste disposal service, the vendor of your phone or
calling Inmarsat’s or your local service provider’s call
centre. Do not attempt to remove internal batteries.
Internal batteries shall be removed only by a waste
treatment facility or trained service professional.
The crossed out wheeled-bin symbol on IsatPhone 2
and its rechargeable battery reminds you that all electrical
and electronic products and batteries must be taken to
separate collections at the end of their working life. This
applies to the EU and other locations where separate
collection systems are available.
Please note that lithium ion batteries meet the definition
of dangerous goods in international transport legislation
and therefore customers must check with the relevant
postal operator before posting any batteries.
RoHS compliance
IsatPhone 2 complies with the EC Directive on the
restriction of the use of certain hazardous substances
in electrical and electronic equipment 2011/65/EU (RoHS
Recast).
REACH Regulations
IsatPhone 2 complies with the EC Regulation on
Registration, Evaluation, Authorisation and Restriction of
Chemicals No. 1907/2006 (REACH).
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35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
61 European declaration of conformity
and CE marking
62 FCC Part 15 declaration
62 GMPCS
62 Industry Canada
63 Disposal of electrical and electronic
equipment and batteries within the
European Economic Area
63 RoHS compliance
63 REACH Regulations
64
DISCLAIMER
This User Guide is published by Inmarsat without any
warranty. Except as provided by applicable law and in
the IsatPhone 2 end-user Warranty, no warranties of
any kind, either express or implied, including, without
limitation,the implied warranties of satisfactory quality,
merchantability and fitness for a particular purpose,
are made in relation to the accuracy, reliability or
completeness of this User Guide. Inmarsat reserves
the right to make changes to this User Guide at any
time and without prior notice.
All illustrations are for illustration only and are not
an accurate depiction of an actual IsatPhone 2.
All rights are reserved.
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46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
65
ACCESSORIES
Inmarsat provides the following in-box accessories
with the IsatPhone 2:
• Battery
• USB drive
• Mains charger and four universal plug adaptors
• Car charger
• Micro USB cable
• Wired handsfree headset
• Wrist strap
• Holster
Inmarsat reserves the right to add or delete accessories
from this list at our absolute discretion.
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61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
66
EXPORT CONTROLS
IsatPhone 2 and in-box accessories may contain
commodities, technology and/or software subject
to export controls and regulations imposed by the
US and other countries. Diversion contrary to law
is prohibited.
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61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
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68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
67
MALWARE
Malicious software (also commonly referred to as
malware) is software that can harm the phone or other
computers. Malware or harmful applications can include
viruses, worms, spyware, and other unwanted programmes.
While the phone does employ security measures to
resist such efforts, Inmarsat does not warrant or represent
that the phone will be impervious to the introduction
of malware. You can, however, reduce the risk of malware
attacks by exercising care when downloading content
or accepting applications, refraining from opening
or responding to messages from unknown sources,
using trustworthy services to access the Internet, and
only downloading content to IsatPhone 2 from known,
reliable sources.
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61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
68
DOWNLOADING CONTENT
IsatPhone 2 has the capability to download, store and
forward additional content. The use of such content
may be restricted or prohibited by rights of third parties,
including but not limited to restriction under applicable
copyright laws. You, and not Inmarsat, are entirely
responsible for additional content that you download
to or forward from your phone.
Prior to your use of any additional content, please verify
that your intended use is properly licensed or is otherwise
authorised. Inmarsat does not guarantee the accuracy,
integrity or quality of any additional content or any other
third party content.
Under no circumstances will Inmarsat be liable in any
way for your improper use of additional content or other
third party content.
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53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
69
NOTICES
INMARSAT is a registered trademark of the International
Mobile Satellite Organisation; the Inmarsat LOGO is a
registered trademark of Inmarsat (IP) Company Limited.
Both trademarks are licensed to Inmarsat Global Limited.
Bluetooth is a trademark or a registered trademark of
Bluetooth SIG Inc. and any use of such mark by Inmarsat
is under licence.
Microsoft Outlook, Microsoft Outlook Express, Microsoft
Windows 10, Microsoft Windows 8, Microsoft Windows
7, Microsoft Windows XP Pro SP3 are trademarks or
registered trademarks of Microsoft Corporation in the
United States and other countries.
Other product and company names mentioned herein
may be the trademarks of their respective owners.
Copyright © Inmarsat Global Limited 2018.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
70
PROTECTION OF
PERSONAL INFORMATION
The user is advised to erase personal data before
disposing of the phone. Deleting data from the phone
memory does not ensure that it cannot be recovered.
Accordingly, Inmarsat does not warrant against
recovery of information.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
71
Voltage • Nominal battery voltage 3.7 V/900 mA
Current • 900 mA
Operating temperature • -20̊C to +55̊C (-4̊F to +131̊F)
Charging temperature • 0°C to +45°C (+32°F to +113°F)
Transmitter output power GMR2+ • +33.5dBm 1626.5-1660.5MHz (normal band)
• +31.0dBm 1668-1675MHz (extended band)
Transmitter output power Bluetooth • +6.2dBm 2400-2480MHz
Battery Inmarsat 56426 702 098 3.7 V, 3180 mAh, 12 Wh, Li-ion
Charger Phihong PSM10R-050 Input = 100~240 V, 50/60 Hz, ~0.5A
Output = 5 Vdc, 2 A MAX
Shenzen Honor
Electronic Co Ltd
ADS-6AE-06 05060E Input = 100~240 V, 50/60 Hz, ≤ 0.3Arms
Output = 5 Vdc, 1.2 A MAX
Car charger Tenwei Electronics Car adaptor Input = 10-30 Vdc
Output = 5 Vdc, 1.2 A
TYPE AND SPECIFICATION
PRODUCT MANUFACTURER TYPE / MODEL SPECIFICATION
UNIT SPECIFICATION
Specification for product
Specification for unit
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
71 Specification for product
71 Specification for unit
72
INDEX
A
Accessories 65
Admin code 54
Alarm
Cancelling 44
Setting 44
Silencing 44
Any key answer 23
Assistance button
Activating an assistance button alert 36
Assistance button security 36
Configuring assistance button calls 35
Configuring assistance button messages 35
Enabling assistance button calling 35
B
Balance enquiry 34
Barring calls 24
Battery
Charging 11
Inserting 10
Low battery alert 11
Removing 10
Bluetooth
Connecting 50
Lock 51
Security 51
Business card 43
C
Caller ID
Sending 24
Calls
Barring 24
Conference 19
Declining 17
Delete call logs 23
Diverting 25
Emergency 19
From contacts 16
From received message 31
Handsfree 21
Length 22
Muting a call 21
Receiving a call 17
Receiving a second call 18
Returning 17
Summary 23
Volume control 21
While on another call 17
Call waiting
Setting 24
Using 18
Charger
Car 11
Mains 11
Solar 11
USB 11
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2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
72 A B C
73 C D E F G
74 H I J K L M N O
75 P Q R S
76 S T U V W X Y Z
73
Closed user group
Operating 51
Code
Admin 54
PUK 55
PUK 2 55
SIM PIN 55
SIM PIN 2 55
User 54
Conference calling 19
Contact
Calling a contact 42
Creating 41
Deleting 42
Deleting all 42
Duplicating 42
Editing 42
Emailing 42
Finding 41
Opening 41
Ordering by first or last name 41
Texting 42
Copy SIM contacts to Phonebook 43
CUG 51
D
Data 45
Date and time settings 48
Daylight saving time (DST) 49
Disclaimer 64
Display
Customise settings 49
Diverting
Calls 25
E
eCompass function
Finding a satellite 15
Improving signal strength 15
Emergency calling 19
Export controls 66
F
Firmware version 13
Fixed number dialling
Activating 26
De-activating 26
Using 26
G
GPS
Displaying in imperial 39
Displaying in metric 39
Fix 15
National policies 39
Obtaining a manual fix 39
Satellite 14
Sending your location 39
Viewing your location 38
Groups
Add 32
Assign ringtone 32
Belongs to 32
Members 32
Remove 32
Sending texts to 32
View 32
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
72 A B C
73 C D E F G
74 H I J K L M N O
75 P Q R S
76 S T U V W X Y Z
74
H
Handsfree calling 21
I
IMEI number 12
IMSI number 12
Incoming call alerting
Configuring the incoming call alerting feature 21
Missed incoming call alerts 20
Receiving an incoming call alert 20
Using incoming call alerting 20
Info
Important information 12
IsatPhone
Caring for 59
K
Keypad
Changing 48
Light 49
Locking 50
Volume 46
L
Language
Phone 47
Writing 48
Local time zone setting 49
Lock
Bluetooth 51
Keypad 50
Phone 50
Loud profile 46
Loudspeaker 21
M
Mains charger 11
Map 8
Members
Groups 32
Messages
Concatenation 33
Create new 29
Creating text for sending to email 30
Delete 32
Expiry period 33
Forward 31
Groups 32
Receive 30
Reply 31
Service centre number 33
Setting 33
Validity 33
Viewing received messages 31
Message service centre number 33
Microsoft Outlook 9
Microsoft Outlook Express 9
Minute counter 22
Model 12
My phone number 44
N
Number
Re-dial 17
Service provider 44
Your phone number 44
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
72 A B C
73 C D E F G
74 H I J K L M N O
75 P Q R S
76 S T U V W X Y Z
75
P
Pass code
Call barring 24
Personal alert
Sending a personal alert 40
Setting up and activating a personal alert 39
Personalising settings 46
Phone
Language 12
Lock 50
Off 12
On 12
Upgrade 13
Phonebook
Managing contacts 41
Phone language
Setting 47
Predictive text
Setting 48
Prepay
Balance enquiry 34
Voucher redemption 34
Profiles
General 46
Loud 46
Silent 46
Vibrate only 46
PUK 2 code 55
PUK code 55
R
Received messages
Save details 31
Save message 31
Re-dial
Auto 17
Remote time zone setting 49
Reset all settings 52
Ring mode 46
Ringtones
Assign to groups 32
Unique 47
S
Satellite 14
Screen
Brightness 49
Light 49
Lighting 49
Standby 49
Security
Admin code 54
Network-controlled 55
Phone-controlled 54
SIM card-controlled 55
SIM PIN 2 code 55
SIM PIN code 55
User code 54
Service provider 44
SIM card
Copying 43
Inserting 10
Subscription 9
SIM contacts
Copying 43
SIM PIN 2 code 55
SIM PIN code 55
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
72 A B C
73 C D E F G
74 H I J K L M N O
75 P Q R S
76 S T U V W X Y Z
76
Solar charger 11
Sounds
Ringtones 46
Specification and type 71
Speed dialling
Removing 23
Setting up 23
Using 23
T
Texts
Entering 28
Predictive text 28
Selecting standard or predictive mode 29
Sending to group 32
Standard text 29
Time
Daylight saving 49
Time zone
Local 49
Remote 49
Setting 49
Tracking
Choosing the message interval 38
Choosing the message recipients and message type 37
Configuring tracking 37
Starting tracking 38
Stopping tracking 38
Tracking feature 37
Tracking security 38
Troubleshooting 56
Type and specification 71
U
User code 54
V
Vibrate only 46
Voicemail 22
Voucher redemption 34
W
World time 49
Wrist strap 12
Writing language 48
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index
72 A B C
73 C D E F G
74 H I J K L M N O
75 P Q R S
76 S T U V W X Y Z
77
inmarsat.com/isatphone
While the information in this document has been prepared in good faith, no representation, warranty, assurance or undertaking (express or implied)
is or will be made, nor will responsibility or liability (howsoever arising) be accepted by the Inmarsat group or any of its officers, employees or agents
in relation to the adequacy, accuracy, completeness, reasonableness or fitness for purpose of the information in this document. All and any such
responsibility and liability is expressly disclaimed and excluded to the maximum extent permitted by applicable law. INMARSAT is a trademark owned
by the International Mobile Satellite Organisation licensed to Inmarsat Global Limited. All other Inmarsat trademarks in this document, including the
Inmarsat LOGO, are owned by Inmarsat Global Limited. In the event of any conflict between the words of the disclaimer and the English version from
which it is translated, the English version shall prevail. © Inmarsat Global Limited 2018. All rights reserved. IsatPhone 2 User Guide (Model 2.1) May 2018.
Click to navigate
2 Welcome
3 Safety
6 Quick reference
9 Getting started
14 Using your IsatPhone 2
35 Location services
41 Phonebook & Contacts
45 Data
46 Personal settings
53 Security
56 Troubleshooting
59 Care and maintenance
61 Regulatory and compliance
64 Disclaimer
65 Accessories
66 Export controls
67 Malware
68 Downloading content
69 Notices
70 Protection of personal information
71 Type and specification
72 Index