Inseego NVWE725 Dual-Band CDMA / EVDO Modem Card User Manual book
Novatel Wireless Inc Dual-Band CDMA / EVDO Modem Card book
Inseego >
Contents
Manual 3
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 780486 |
| Application ID | IFpd7I+eexC5CqEHaEE3eQ== |
| Document Description | Manual 3 |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 193.15kB (2414407 bits) |
| Date Submitted | 2007-04-13 00:00:00 |
| Date Available | 2007-04-16 00:00:00 |
| Creation Date | 2007-04-11 13:35:08 |
| Producing Software | Acrobat Distiller 6.0 (Windows) |
| Document Lastmod | 2007-04-11 13:38:00 |
| Document Title | book.book |
| Document Creator | FrameMaker 7.1 |
| Document Author: | ute_adinolfi |
Dell™ Latitude™ D630 User’s Guide Model PP24L w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, ExpressCharge, TravelLite, Strike Zone, Wi-Fi Catcher, Dell MediaDirect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Core and Intel are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP24L February 2007 P/N P134851 Rev. A00 Contents Finding Information About Your Computer . Front View 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right Side View 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Bottom View 11 . . . . . . . . . . . . . . . . . . . . . . . . . . Left Side View Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring Information to a New Computer Microsoft® Windows® XP 24 . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Running the Files and Settings Transfer Wizard With the Operating System Media 27 Running the Files and Settings Transfer Wizard Without the Operating System Media 28 Microsoft Windows Vista™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Easy Transfer Cable for Windows Vista 29 Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 34 34 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Dell™ QuickSet Battery Meter . . . . Microsoft® Windows® Power Meter Charge Gauge . . . . . . . . . . . . . Low-Battery Warning . . . . . . . . . Conserving Battery Power . 34 Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standby and Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 35 35 Contents Hibernate Mode . . . . . . . . . . . . . . . . . . . . 36 Accessing Power Options Properties . . . . . . . . . . . . . . . . . . . 37 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Battery Errors. Using the Keyboard . Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Using the Ambient Light Sensor . Switching the Video Image . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting Display Resolution and Refresh Rate . Dual Independent Display Mode Swapping Primary and Secondary Displays Contents . . . . . . . . . . . . . . . 42 Changing the Track Stick Cap . Adjusting Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing the Touch Pad and Track Stick 39 39 40 40 40 40 System Functions . . . . . . . . . . . . . . . Battery . . . . . . . . . . . . . . . . . . . . Display Functions . . . . . . . . . . . . . . . Power Management . . . . . . . . . . . . . Microsoft® Windows® Logo Key Functions . 36 Configuring Power Management Settings Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 7 Setting Up and Using Networks . . . . . . . . . . . . . . . . . . . Connecting a Network or Broadband Modem Cable . . . . . . . . . . . . . . Setting Up a Network in the Microsoft® Windows® XP Operating System . . Setting Up a Network in the Microsoft Windows Vista™ Operating System Wireless Local Area Network . 47 47 47 48 . . . . . . . . . . . . . . . . . . . . . . . . . 48 What You Need to Establish a WLAN Connection . . . . . . . . . . . . . 48 Checking Your Wireless Network Card . . . . . . . . . . . . . . . . . . . 48 Setting Up a New WLAN Using a Wireless Router and a Broadband Modem 49 Connecting to a WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Mobile Broadband (or Wireless Wide Area Network) . . . . . . . . . . . . . 52 What You Need to Establish a Mobile Broadband Network Connection . 52 Checking Your Dell Mobile Broadband Card . . . . . . . . . . . . . . . . 52 Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . . 53 Enabling/Disabling the Dell™ Mobile Broadband Card . . . . . . . . . . 53 Managing Your Network Settings Through the Dell QuickSet Location Profiler 53 . . . . . . . . . . . . . . . . . . . . . 54 . . . . . . . . . . . . . . . . . . . . . . . . 54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Dell Wi-Fi Catcher™ Network Locator Microsoft® Windows® Firewall Using Multimedia Playing Media Copying Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 57 58 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 How to Copy Media . Using Blank Media . Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 59 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Microsoft® Windows® XP Operating System . Microsoft Windows Vista™ Operating System . 56 Using Cards Card Types PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Contents Smart Cards . . . Card Blanks . . . Extended Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 61 61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Installing a PC Card PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing a Card or Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Securing Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Security Cable Lock Smart Card About Smart Cards . . Installing a Smart Card Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 66 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 68 69 69 . . . . . . . . . . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . . . . . . . . . 70 About Passwords . . . . . . . . . . . . Using a Primary (or System) Password . Using an Administrator Password . . . Using a Hard Drive Password . . . . . Trusted Platform Module (TPM) Enabling the TPM Feature Security Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the Security Management Software Using the Security Management Software . . . Computer Tracking Software Cleaning Your Computer . 71 71 . . . . . . . . . . . . . . . . . . . . . . . . . . 71 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Computer, Keyboard, and Display Touch Pad . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . . . CDs and DVDs . . . . . . . . . . . Contents 70 . . . . . . . . . . . . . . If Your Computer Is Lost or Stolen . 62 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 73 73 74 74 11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dell™ Technical Update Service Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 . . . . 75 75 76 77 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . Starting the Dell Diagnostics From Your Hard Drive . . . . . . . . Starting the Dell Diagnostics from the Drivers and Utilities Media Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . Dell Support Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media drive problems . . . . . . . . . . . . . . . . . . . . . . . If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray If you hear an unfamiliar scraping or grinding sound . . . . . . Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 80 80 80 . . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 E-Mail, Modem, and Internet Problems . Error Messages . . . . . . . . 78 78 79 Accessing the Dell Support Utility . . Clicking the Dell Support Icon . . . . Double-Clicking the Dell Support Icon Drive Problems . 75 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 IEEE 1394 Device Problems Keyboard Problems . . . . . External Keyboard problems Unexpected characters . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 86 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . . . . . . The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 87 The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 87 A program stops responding or crashes repeatedly . . . . . . . . . . . . 87 A program is designed for an earlier Microsoft® Windows® operating system 87 A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 87 Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General . . . . . . . . . . . . . . . . . . . . . . . Wireless Local Area Network (WLAN) . . . . . . . Mobile Broadband (Wireless Wide Area Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 88 89 89 89 Contents PC Card Problems Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 . . . . . . . . . . . . . . . 91 91 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Ensuring Sufficient Power for Your Computer Docking Power Considerations . . . . . . . . Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 95 95 . . . . . . . . . . . . . . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 If the display is blank . . . . . . . . . If the display is difficult to read . . . . If only part of the display is readable . 12 System Setup Program . Overview . System Setup Screens . 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Commonly Used Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Boot Sequence. Changing Printer Modes . . . Changing COM Ports . . . . . 13 Reinstalling Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 99 99 101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Hardware Troubleshooter Tool . Microsoft Windows XP . Contents 98 . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Driver? . . . . . . . . Identifying Drivers . . . . . . . Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing the System Setup Screens Drivers 93 93 93 93 No sound from integrated speakers No sound from external speakers . No sound from headphones . . . . Video and Display Problems . . . . . . . . . . . . . . . . 101 101 102 . . . . . . . . . . . . . . . . . . 104 . . . . . . . . . . . . . . . . . . . . . . . . . 104 Microsoft Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . Using Microsoft® Windows® System Restore Using the Operating System Media . . . . . . 105 106 . . . . . . . . . . . . . . . . . . . . 109 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 109 109 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Hinge Cover Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal Card With Bluetooth® Wireless Technology. . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Coin-Cell Battery . Memory . 105 . . . . . . . . . . . . . . 14 Adding and Replacing Parts . Before You Begin . 105 . . . . . . . . . . . . . . . . . 120 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Wireless Local Area Network (WLAN) Card Mobile Broadband Card Subscriber Identity Module (SIM) Card . . . . . . . . . . . . . . . . . . . . 125 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Removing Media Bay Devices FCM (Flash Cache Module) 15 Dell™ QuickSet . . . . . . . . . . . . . . . . . . . 133 . . . . . . . . . . . . . . . . . . . . . . . . . . 133 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 16 Traveling With Your Computer . Identifying Your Computer . Packing the Computer Travel Tips Contents Traveling by Air 17 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 135 136 136 137 . . . . . . . . . . . . . . . . . . . . . . . . . . 137 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Technical Support and Customer Service DellConnect . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . Automated Order-Status Service . . . . . Problems With Your Order . Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Returning Items for Warranty Repair or Credit 18 Specifications . 19 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 FCC Notice (U.S. Only) FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Macrovision Product Notice . Glossary 10 135 Contents . . . . . . . . . . . . . . . . . . . . . . . . . 170 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities Media (also known as ResourceCD) NOTE: The Drivers and Utilities media may be optional and may not ship with your computer. A diagnostic program for my computer Drivers for my computer My device documentation Notebook System Software (NSS) Documentation and drivers are already installed on your computer. You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 102) or to run the Dell Diagnostics (see "Dell Diagnostics" on page 75). Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technicalreference material for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com. • • • • How to set up my computer Basic troubleshooting information How to run the Dell Diagnostics How to open my computer Quick Reference Guide NOTE: This document may be optional and may not ship with your computer. NOTE: This document is available as a PDF at support.dell.com. Finding Information 11 What Are You Looking For? Find It Here • • • • • • Dell™ Product Information Guide Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your computer: • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. 12 Finding Information What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and support — Service call status and support history, service contract, online discussions with technical support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer • Reference — Computer documentation, details on my computer configuration, product specifications, and white papers • Downloads — Certified drivers, patches, and software updates • Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for processors, optical drives, USB devices, and so on. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Dell Support Website — support.dell.com NOTE: Select your region or business segment to view the appropriate support site. • Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment Dell Support Utility • How to use Windows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click Start→ Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. To download Notebook System Software: 1 Go to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads and click Go. 3 Click your operating system and search for the keyword Notebook System Software. NOTE: The support.dell.com user interface may vary depending on your selections. The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon in the taskbar. Finding Information 13 What Are You Looking For? Find It Here • Information on network activity, the Power Management Dell QuickSet Help Wizard, hotkeys, and other items controlled by Dell To view Dell QuickSet Help, right-click the QuickSet QuickSet. ® ® icon in the Microsoft Windows taskbar. For more information on Dell QuickSet, see "Dell™ QuickSet" on page 131. • How to reinstall my operating system Operating System Media NOTE: The Operating System media may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the Operating System media (see "Reinstalling Windows" on page 107). After you reinstall your operating system, use the optional Drivers and Utilities media (ResourceCD) to reinstall drivers for the devices that came with your computer. Your operating system product key label is located on your computer. NOTE: The color of your media varies based on the operating system you ordered. 14 Finding Information About Your Computer Front View 13 12 11 10 display latch display power button device status lights keyboard touch pad fingerprint reader (optional) touch pad buttons/track stick buttons track stick 11 volume control buttons 12 ambient light sensor 10 keyboard status lights 13 mute button About Your Computer 15 DEVICE STATUS LIGHTS Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks to indicate battery charge status. Turns on when wireless devices are enabled. Turns on when Bluetooth® wireless technology is enabled. To enable or disable Bluetooth wireless technology, move the wireless switch to the "on" position. See "wireless switch" on page 19 for more information. NOTE: Bluetooth wireless technology is an optional feature on your computer, so the icon turns on only if you ordered Bluetooth wireless technology with your computer. For more information, see the documentation that came with your Bluetooth wireless technology. If the computer is connected to an electrical outlet, the light operates as follows: – Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. – Off: The battery is adequately charged (or external power is not available to charge the battery). If the computer is running on a battery, the 16 About Your Computer light operates as follows: – Off: The battery is adequately charged (or the computer is turned off). – Flashing orange: The battery charge is low. – Solid orange: The battery charge is critically low. DISPLAY — For more information about your display, see "Using the Display" on page 43. DISPLAY LATCH — Keeps the display closed. DISPLAY LATCH BUTTON — Press this button to release the display latch and open the display. — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. For information on supported keyboard shortcuts, see "Using the Keyboard" on page 39. KEYBOARD KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode. NOTICE: To avoid losing data, shut down your computer instead of pressing the power button. FINGERPRINT READER (OPTIONAL) — Helps to keep your Dell™ computer secure. When you slide your finger over the reader, it uses your unique fingerprint to authenticate your user identity. For information on how to activate and use the security management software that controls the fingerprint reader, see "Security Management Software" on page 70. About Your Computer 17 AMBIENT LIGHT SENSOR — Detects available environmental light and automatically increases or decreases the display backlighting to compensate for low-light and high-light environments. Press theand left-arrow keys to enable or disable the sensor ("Using the Ambient Light Sensor" on page 43). Left Side View 3 4 5 security cable slot air vents audio connectors (2) smart card slot (with blank) 1394 connector wireless switch PC Card slot hard drive ™ Wi-Fi Catcher light AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer (see "Security Cable Lock" on page 65). 18 About Your Computer AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the connector. connector. SMART CARD SLOT (WITH BLANK) — Supports one smart card. Smart cards provide a variety of functions, including security features and data storage. The blank prevents foreign matter from entering the interior of the computer when a smart card is not installed in the smart card slot. For more information and instructions on removing the blank, see "Smart Cards" on page 61. WIRELESS SWITCH — When enabled through Dell QuickSet, this switch can scan for a wireless LAN (WLAN) in your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology (see "Dell Wi-Fi Catcher™ Network Locator" on page 54). About Your Computer 19 1 "off" position Disables wireless devices "on" position Enables wireless devices "momentary" position Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page 54) Wi-Fi Catcher light W I -F I C A T C H E R ™ L I G H T — The light operates as follows: – Flashing green: Searching for networks – Solid green: Strong network found – Solid yellow: Weak network found – Flashing yellow: Error – Off: No signal found P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a blank installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed (see "Card Types" on page 61). HARD DRIVE — Stores software and data. Right Side View optical drive in media bay media-bay device latch release USB connectors (2) MEDIA BAY — Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite™ module (see "Using Multimedia" on page 55). DEVICE LATCH RELEASE 20 — Press the latch release to eject any device installed in the media bay. About Your Computer USB CONNECTORS Connect USB devices, such as a mouse, keyboard, or printer. Back View network connector (RJ-45) modem connector (RJ-11) USB connectors (2) serial connector video connector AC adapter connector air vents CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. NETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector. Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device user’s guide supplied with your computer. About Your Computer 21 MODEM CONNECTOR (RJ-11) Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer (see "Finding Information" on page 11). USB CONNECTORS Connects USB devices, such as a mouse, keyboard, or printer. SERIAL CONNECTOR Connects serial devices, such as a mouse or handheld device. VIDEO CONNECTOR Connects video devices, such as a monitor. AC ADAPTER CONNECTOR Connects an AC adapter to the computer. 22 About Your Computer 1 The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. About Your Computer 23 Bottom View battery charge gauge/health gauge battery battery-bay latch releases (2) device locking screw (if present) memory module cover docking-device connector air vents hard drive device locking screw BATTERY CHARGE GAUGE/HEALTH GAUGE — Provides information on the battery charge (see "Checking the Battery Charge" on page 34). BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet (see "Using a Battery" on page 33). BATTERY-BAY LATCH RELEASES DEVICE LOCKING SCREW — Releases the battery (see "Replacing the Battery" on page 38 for instructions). — If present, locks devices, such as an optical drive, in place. DOCKING-DEVICE CONNECTOR — Lets you attach your computer to a docking device. See the Dell documentation that came with your docking device for more information. MEMORY MODULE COVER — Covers the compartment that contains the second memory module connector (DIMM B) (see "Memory" on page 115). 24 About Your Computer AIR VENTS — The computer uses an internal fan to create airflow through the fan air vents, which prevents the computer from overheating. About Your Computer 25 26 About Your Computer Transferring Information to a New Computer You can use your operating system wizards to help you transfer files and other data from one computer another. For instructions, see the following section that corresponds to the operating system your computer is running. Microsoft® Windows® XP The Microsoft Windows XP operating system provides the Files and Settings Transfer wizard to move data from a source computer to a new computer. You can transfer data such as: • E-mail messages • Toolbar settings • Window sizes • Internet bookmarks You can transfer the data to the new computer over a network, serial connection, or on removable media such as a writable CD. NOTE: You can transfer information from the old computer to the new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base 87uArticle #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in some countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with all computers. To prepare the new computer for the file transfer: 1 Start the Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer and click Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. Transferring Information to a New Computer 27 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer and click Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Click Start→ Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer→ Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive→ Next. 5 Insert the removable media, such as a writable CD, and click OK. 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer: 28 Transferring Information to a New Computer 1 On the old computer, insert the wizard disk. 2 Click the Start→ Run. 3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer→ Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft® Windows® XP Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in some countries. Microsoft Windows Vista™ Easy Transfer Cable for Windows Vista 1 Insert the Easy Transfer Cable for Windows Vista Application Software media into the computer you are transferring data from. 2 Follow the on-screen instructions until you are prompted to connect the Transfer Cable. 3 Connect the Easy Transfer Cable to the source computer. You are prompted to select a device option. 4 Continue until you are prompted to plug the other end of the Easy Transfer Cable into the destination computer. The screen indicates that a connection has been made. Transferring Information to a New Computer 29 5 At the computer you are transferring data from, follow the on-screen instructions to select the settings and files you want to transfer. 6 You will come to a screen that indicates you are ready to transfer files. 7 From the destination computer, view the transfer and wait for the indication that the transfer is complete. 8 Select Close. You are prompted to restart the computer. 30 Transferring Information to a New Computer 9 Select Yes. The computer reboots and the transfer is complete. Transferring Information to a New Computer 31 32 Transferring Information to a New Computer Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, check the Power Meter in Power Options (see "Accessing Power Options Properties" on page 37). Battery operating time varies depending on operating conditions. You can install an optional second battery in the media bay to significantly increase operating time. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD. Operating time is significantly reduced when you perform operations including, but not limited to, the following: • Using optical drives. • Using wireless communications devices, PC Cards, media memory cards, or USB devices. • Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as complex 3D graphics applications. • Running the computer in maximum performance mode. See "Configuring Power Management Settings" on page 37 for information about accessing Windows Power Options Properties or Dell QuickSet, which you can use to configure power management settings. You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. Using a Battery 33 CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage. Checking the Battery Charge The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge. Dell™ QuickSet Battery Meter If Dell QuickSet is installed, press to display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge completion time for the battery in your computer. For more information about QuickSet, right-click the QuickSet icon in the taskbar, and click Help. Microsoft® Windows® Power Meter The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the icon on the taskbar. If the computer is connected to an electrical outlet, a icon appears. Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery, you can check: • Battery charge (check by pressing and releasing the status button) • Battery health (check by pressing and holding the status button) The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can show a status of "charged" but maintain a reduced charge capacity (health). Check the Battery Charge To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge. 34 Using a Battery Check the Battery Health NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help. To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See "Charge Gauge" on page 34 for more information about the battery operating time. Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet, or install a second battery in the media bay. If the battery runs completely out of power, hibernate mode begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. If two batteries are installed, the low-battery warning means that the combined charge of both batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level. You can change the settings for the battery alarms in QuickSet or the Power Options Properties window. See "Configuring Power Management Settings" on page 37 for information about accessing QuickSet or the Power Options Properties window. Conserving Battery Power Perform the following actions to conserve battery power: • Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged. • Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time. See "Power Management Modes" on page 36. • Use the Power Management Wizard or the Power Options Properties window to select options to optimize your computer’s power usage. These options can also be set to change when you press the power button, close the display, or press . NOTE: See "Configuring Power Management Settings" on page 37 for information on conserving battery power. Using a Battery 35 Power Management Modes Standby and Sleep Mode Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep mode. NOTICE: If your computer loses AC and battery power while in standby or sleep mode, it may lose data. To enter standby mode in Windows XP, click the Start button, click Turn off computer, and then click Stand by. To enter sleep mode in Windows Vista, click the Windows Vista Start button, , and then click Sleep. Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods: • Press the power button. • Close the display. • Press . To exit standby or sleep mode, press the power button or open the display, depending on how you set the power management options. You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad or track stick. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode. Your computer enters hibernate mode if the battery charge level becomes critically low. To manually enter hibernate mode in Windows XP, click Start→ Turn off computer, press and hold , and click Hibernate. For information about the hibernate mode in Windows Vista, search for the keyword hibernate in Windows Help and Support (click Start→ Help and Support). Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods to enter hibernate mode: 36 • Press the power button. • Close the display. • Press . Using a Battery NOTE: Some PC Cards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card (see "Removing a Card or Blank" on page 62), or simply restart (reboot) your computer. To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more information on hibernate mode, see the documentation that came with your operating system. Configuring Power Management Settings You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer. For more information about QuickSet, right-click the QuickSet icon in the taskbar and click Help. Accessing Power Options Properties Windows XP Click Start→ Control Panel→ Performance and Maintenance→ Power Options. Windows Vista Click Start→ Control Panel→ System and Maintenance→ Power Options. Charging the Battery When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging. If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet. The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery. For information about resolving problems with a battery, see "Power Problems" on page 91. Using a Battery 37 Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer. CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. NOTICE: You must remove all external cables from the computer to avoid possible connector damage. To remove the battery: 1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 2 Ensure that the computer is turned off. 3 Slide the two latch releases on the bottom of the computer, and then remove the battery from the bay. To replace the battery, follow the removal procedure in reverse order. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 37) before you use it. 38 Using a Battery Battery Errors To address error codes generated by the battery, refer to "Error Messages" on page 82. Using a Battery 39 Using the Keyboard Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. • To enable the keypad, press . The • To disable the keypad, press again. light indicates that the keypad is active. Key Combinations COMMENT System Functions Opens the Task Manager window. Using the Keyboard 39 Battery Displays the Dell™ QuickSet Battery Meter (see "Dell™ QuickSet Battery Meter" on page 34). Display Functions Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. Scales between wide-screen and standard aspect ratio video resolutions. and left-arrow key Activates the ambient light sensor, which controls brightness of the display based on light level in the current environment. and up-arrow key Increases brightness on the integrated display only (not on an external monitor). and down-arrow key Decreases brightness on the integrated display only (not on an external monitor). Power Management Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window (see "Accessing Power Options Properties" on page 37). Puts the computer into hibernate mode. Dell QuickSet is required (see "Dell™ QuickSet" on page 131). Microsoft® Windows® Logo Key Functions 40 Windows logo key and Minimizes all open windows. Windows logo key and Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and key combination. Windows logo key and Runs Windows Explorer. Windows logo key and Opens the Run dialog box. Windows logo key and Opens the Search Results dialog box. Using the Keyboard Windows logo key and Opens the Search Results-Computer dialog box (if the computer is connected to a network). Windows logo key and Opens the System Properties dialog box. To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, access the Help and Support Center (click Start→ Help and Support). Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. • To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice. Using the Keyboard 41 You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse. Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings. 1 Open the Control Panel, and then click Mouse. For information about the Control Panel, access the Help and Support Center (click Start→ Help and Support). 2 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad and track stick. • Click the Touch Pad tab to adjust touch pad and track stick settings. 3 Click OK to save the settings and close the window. Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at dell.com. 1 Pull the cap off the track stick. 2 Align the new cap over the square track stick post and gently press the cap down onto the post. NOTICE: The track stick can damage the display if it is not properly seated on the post. 3 Test the track stick to ensure that the cap is seated properly. 42 Using the Keyboard Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing and the up- or down-arrow key on the keyboard. NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change. You can press the following keys to adjust display brightness: • Press and the up-arrow key to increase brightness on the integrated display only (not on an external monitor). • Press and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor). Using the Ambient Light Sensor The ambient light sensor is located on the bottom of the computer display panel. The ambient light sensor detects available environmental light and automatically increases or decreases the display backlighting to compensate for low-light and high-light environments. You can enable or disable the ambient light sensor by pressing the and left-arrow key combination. NOTE: Do not cover the ambient light sensor with any adhesive labels. If covered up, the ambient light sensor automatically sets the display brightness to the minimum level. ambient light sensor Using the Display 43 The ambient light sensor is disabled when your computer is shipped to you. If you enable the ambient light sensor and then use any of the display brightness key combinations, the ambient light sensor is disabled and the display brightness is increased or decreased accordingly. Dell™ QuickSet allows you to enable or disable the ambient light sensor. You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature. For more information about QuickSet, right-click the icon in the taskbar, and click Help. NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled. NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only. It does not control the brightness on any external monitors or projectors. Switching the Video Image When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the computer display or the external device. Press to switch the video image between the display only, the external device only, or the display and the external device simultaneously. Setting Display Resolution and Refresh Rate To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed. Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. 4 In the Display Properties window, click the Settings tab. 5 Try different settings for Color quality and Screen resolution. NOTE: As the resolution increases, icons and text appear smaller on the screen. If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the entire screen cannot be displayed at one time. For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch pad or track stick to pan up, down, left, and right. 44 Using the Display NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the user’s guide for the monitor. Dual Independent Display Mode You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space. 1 Connect the external monitor, TV, or projector to the computer. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. 4 In the Display Properties window, click the Settings tab. NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. For more information, see your operating system documentation. 5 Click the monitor 2 icon, click the Extend my Windows desktop onto this monitor check box, and then click Apply. 6 Change Screen resolution to the appropriate sizes for both displays and click Apply. 7 If prompted to restart the computer, click Apply the new color setting without restarting and click OK. 8 If prompted, click OK to resize your desktop. 9 If prompted, click Yes to keep the settings. 10 Click OK to close the Display Properties window. To disable dual independent display mode: 1 Click the Settings tab in the Display Properties window. 2 Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and then click Apply. If necessary, press to bring the screen image back to the computer display. Swapping Primary and Secondary Displays To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking): 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. Using the Display 45 3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. 4 Click the Settings tab→ Advanced→ Displays tab. See the documentation that came with your video card for additional information. 46 Using the Display Setting Up and Using Networks Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet. You can set up a local area network (LAN) using a network or broadband modem cable, or set up a wireless LAN (WLAN). The Windows XP and Windows Vista operating systems provide wizards to help guide you through the process of networking computers. For more information about Networking, access the Help and Support Center (click Start→ Help and Support). Connecting a Network or Broadband Modem Cable Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. 1 Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is securely attached. 2 Connect the other end of the network cable to a network connection device or a network wall connector. NOTE: Do not use a network cable with a telephone wall connector. Setting Up a Network in the Microsoft® Windows® XP Operating System 1 Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→ Checklist for creating a network. Setting Up and Using Networks 47 NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2). 2 Complete the checklist. 3 Return to the Network Setup Wizard and follow the instructions in the wizard. Setting Up a Network in the Microsoft Windows Vista™ Operating System 1 Click the Windows Vista Start button, , and click Connect To→ Set up a connection or network. 2 Select an option under Choose a connection option. 3 Click Next, and then follow the instructions in the wizard. Wireless Local Area Network A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network, access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves. What You Need to Establish a WLAN Connection Before you can set up a WLAN, you need: • High-speed (broadband) Internet access (such as cable or DSL) • A broadband modem that is connected and working • A wireless router or access point • A wireless network card for each computer that you want to connect to your WLAN • A network cable with a network (RJ-45) connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card, use one of the following: • The Start button and the Connect To option • The order confirmation for your computer Start Button and Connect To Option In Microsoft Windows XP, click Start→ Connect To→ Show all connections. In Microsoft Windows Vista, click Start→ Connect To→ View network computers and devices. 48 Setting Up and Using Networks If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card. If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card: 1 Right-click Wireless Network Connection. 2 Click Properties. The Wireless Network Connection Properties window appears. The wireless network card’s name and model number are listed on the General tab. NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the Start→ Settings→ Network Connections. If Wireless Network Connection does not appear, you may not have a wireless network card. The Order Confirmation for Your Computer The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer. Setting Up a New WLAN Using a Wireless Router and a Broadband Modem 1 Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem. 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection (see "Connecting a Network or Broadband Modem Cable" on page 47). 3 Install any software required for your wireless router. Your wireless router may have been shipped with an installation media. Installation media usually contain installation and troubleshooting information. Install the required software according to the instructions provided by the router manufacturer. 4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start or menu. 5 Disconnect your broadband modem power cable from the electrical outlet. 6 Disconnect the network cable from the computer and the modem. 7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router. NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup. 8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem. 9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router. 10 Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem. Setting Up and Using Networks 49 NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure. 11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize. After 2 minutes, proceed to step 12. 12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to the step 13. 13 Start your computer and wait until the boot process completes. 14 See the documentation that came with your wireless router to do the following in order to set up the wireless router: • Establish communication between your computer and your wireless router. • Configure your wireless router to communicate with your broadband router. • Find out your wireless router’s broadcast name. The technical term for the name of your router’s broadcast name is Service Set Identifier (SSID) or network name. 15 If necessary, configure your wireless network card to connect to the wireless network (see "Connecting to a WLAN" on page 50). Connecting to a WLAN NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area Network" on page 48. NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology or cellular products. This section provides general procedures for connecting to a network using wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network" on page 48 for more information about how to prepare for connecting your computer to a WLAN. Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed. NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 48. Determining the Wireless Network Device Manager Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices: • Your wireless network card’s client utility • The Windows XP or Windows Vista operating system To determine which wireless configuration utility is managing your wireless network card in Windows XP: 50 Setting Up and Using Networks 1 Click Start→ Settings→ Control Panel→ Network Connections. 2 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks. If the Choose a wireless network window states Windows cannot configure this connection, the wireless network card’s client utility is managing the wireless network card. If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card. To determine which wireless configuration utility is managing your wireless network card in Windows Vista: 1 Click Start→ Connect To→ Manage wireless networks. 2 Double-click a profile to open the wireless network properties screen. For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center (click Start→ Help and Support). Completing the Connection to the WLAN When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of the Windows desktop). Follow the instructions provided in any utility prompts that appear on your screen. Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network. Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection. NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network. Monitoring the Status of the Wireless Network Card Through Dell QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups. If Wireless Activity Indicator Off is not checked, the indicator is on. If Wireless Activity Indicator Off is checked, the indicator is off. The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status. For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar and select Help. Setting Up and Using Networks 51 Mobile Broadband (or Wireless Wide Area Network) A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN, which typically covers only from 100 to 1000 feet. Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular-data coverage zone. Contact your service provider for coverage of a high-speed digital cellular network. NOTE: Even if you are able to make a call from your cellular phone in a specific geographical location, that location may not necessarily be within a cellular-data coverage zone. What You Need to Establish a Mobile Broadband Network Connection NOTE: Depending on your computer, you can use a Mini Card to establish a Mobile Broadband network connection. To set up a Mobile Broadband network connection, you need: • A Mini Card • An activated Subscriber Identity Module (SIM) for your service provider NOTE: Only Cingular and Vodafone need a SIM card. Verizon, Sprint, and Telus do not use a SIM. • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support Center (click Start→ Help and Support) or on the media that accompanied your card if you purchased it separately from your computer. Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To determine your computer configuration, see one of the following: • Your order confirmation • Microsoft Windows Help and Support Center To check your Mobile Broadband card in the Windows Help and Support Center: 1 Click Start→ Help and Support→ Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about the hardware installed on this computer. On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components. NOTE: The Mobile Broadband card is listed under Modems. 52 Setting Up and Using Networks Connecting to a Mobile Broadband Network NOTE: These instructions only apply to Mini-Cards. They do not apply to internal cards with wireless technology. NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center (click Start→ Help and Support). The user's guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer. Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet: 1 Click the Dell Mobile Broadband Card Utility icon on the Windows desktop, to run the utility. 2 Click Connect. NOTE: The Connect button changes to the Disconnect button. 3 Follow the instructions on the screen to manage the network connection with the utility. Or 1 Click Start→ All Programs→ Dell Wireless. 2 Click Dell Wireless Broadband and follow the instructions on the screen. Enabling/Disabling the Dell™ Mobile Broadband Card NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network Connection" on page 52), and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch. You can turn your Mobile Broadband card on and off using the wireless switch on your computer. You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the computer (see "Left Side View" on page 18). If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "wireless switch" on page 19. To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card Through Dell QuickSet" on page 51. Managing Your Network Settings Through the Dell QuickSet Location Profiler The Dell QuickSet Location Profiler helps you manage network settings that correspond to your computer’s physical location. It includes two categories of profile settings: • Location Profile Settings • General Mobility Settings Setting Up and Using Networks 53 You can use Location Profile Settings to create profiles for accessing the Internet with your computer in your office, home, or other public places with Internet services. General Mobility Settings allows you to change the way network connections are handled. The profiles consist of different network settings and equipment that you need when using your computer in different locations. For more information about Dell QuickSet, right-click the QuickSet icon in the taskbar and select Help. Dell Wi-Fi Catcher™ Network Locator The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator to scan specifically for WiFi WLAN in your vicinity. For more information about the wireless switch, see "wireless switch" on page 19. To scan for WiFi WLAN, slide and hold the switch in the "momentary" position for a few seconds. The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, in hibernate mode, or in standby mode, as long as the switch is configured through Dell QuickSet or the BIOS (system setup program) to control WiFi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections. For more information on the Wi-Fi Catcher Network Locator and to enable the feature through Dell QuickSet, right-click the QuickSet icon in the taskbar and select Help. Microsoft® Windows® Firewall Windows Firewall provides basic protection from unauthorized access to your computer while it is connected to the Internet. Windows Firewall is automatically enabled when you run the Network Setup Wizard. When Windows Firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel. NOTE: Enabling Windows Firewall does not reduce the need for virus-checking software. For more information, click Start→ Control Panel→ Security→ Windows Firewall, or access the Help and Support Center (click Start→ Help and Support). 54 Setting Up and Using Networks Using Multimedia Playing Media NOTICE: Do not press down on the media tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive. 2 Pull out the tray. 3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. NOTE: If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data. For more information, see the Drivers and Utilities media (the Drivers and Utilities media is optional and may not be available for your computer or in certain countries). Using Multimedia 55 4 Push the tray back into the drive. To format media for storing data, to create music media, or to copy media, see the media software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create media. A CD player includes the following basic buttons: Play. Move backward within the current track. Pause. Move forward within the current track. Stop. Go to the previous track. Eject. Go to the next track. A DVD player includes the following basic buttons: Stop. Restart the current chapter. Play. Fast forward. Pause. Fast reverse. Advance a single frame while in pause mode. Go to the next title or chapter. Continuously play the current title or chapter. Go to the previous title or chapter. Eject. For more information on playing media, click Help on the CD or DVD player (if available). Copying Media NOTE: Ensure that you observe all copyright laws when creating media. 56 Using Multimedia This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of media drives offered by Dell may vary by country. The following instructions explain how to make a copy using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window. How to Copy Media NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at sonic.com. The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus. 1 Open Roxio Creator Plus. 2 Under the Copy tab, click Disc Copy. 3 To copy media: • If you have one media drive, ensure that the settings are correct, and then click Disc Copy. The computer reads your source media and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank media into the drive and click OK. • If you have two media drives, select the drive into which you have inserted your source media, and then click Disc Copy. The computer copies the data from the source media to the blank one. Once you have finished copying the source media, the media that you have created automatically ejects. Using Blank Media CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later. Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on the disc later. Using Multimedia 57 CD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes DVD+R Yes Yes No DVD-R Yes Yes No DVD+RW Yes Yes Yes DVD-RW Yes Yes Yes DVD+R DL Yes Yes No DVD-R DL Maybe No No DVD-RAM Maybe No No DVD-Writable Drives Helpful Tips 58 • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos. • You cannot create audio DVDs with Roxio Creator Plus. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer. • Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording. • Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CDRWs to test music file projects before you record the project permanently to a blank CD-R. • See the Sonic website at sonic.com for additional information. Using Multimedia Adjusting the Volume NOTE: When the speakers are muted, you do not hear the media playing. 1 Open the Volume Control window. 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. The Volume Meter displays the current volume level, including mute, on your computer. Either click the QuickSet icon in the taskbar and select or deselect Disable On Screen Volume Meter, or press the volume control buttons to enable or disable the Volume Meter on the screen. volume icon Volume Meter mute icon When the meter is enabled, adjust the volume with the volume control buttons. For more information about QuickSet, right-click the icon in the taskbar and click Help. Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. Microsoft® Windows® XP Operating System 1 Click Start→ Control Panel→ Appearance and Themes. 2 Under Pick a task..., click Change the screen resolution. 3 Under Screen resolution, click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Color quality, click Medium (16 bit). 5 Click OK. Using Multimedia 59 Microsoft Windows Vista™ Operating System 1 Click the Windows Vista Start button, Personalization. , and click Control Panel→ Appearance and 2 Under Personalization, click Adjust Screen Resolution. 3 Under Resolution: click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Colors, click Medium (16 bit) and click OK. 60 Using Multimedia Using Cards NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD occurs, the device may reset and the device software may attempt to reinitialize a connection. If the software is not operational after an ESD occurrence, restart the modem software program. Card Types PC Cards See "PC Card" on page 163 for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality. Smart Cards Smart cards provide valuable tools for security, data storage, and special programs (see "Smart Card" on page 65). Card Blanks Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles. Save the blank for use when no card is installed in the slots; blanks from other computers may not fit your computer. To remove a blank, see "Removing a Card or Blank" on page 62. Extended Cards An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards: • Protect the exposed end of an installed card. Striking the end of the card can damage the system board. • Always remove an extended PC Card before you pack the computer in its carrying case. Using Cards 61 Installing a PC Card You can install a PC Card in the computer while the computer is running. The computer automatically detects the card. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. PC Card 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card. Removing a Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 62 Using Cards NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached. Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out. Using Cards 63 64 Using Cards Securing Your Computer Security Cable Lock NOTE: Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer. Smart Card NOTE: For information on how to secure your computer while traveling, see "Traveling With Your Computer" on page 133. NOTE: The smart card feature may not be available on your computer. Securing Your Computer 65 About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor under the gold contact pad. The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs. Using smart cards can improve system security by combining something a user has (the smart card) with something only the user should know (a PIN) to provide more secure userauthentication than passwords alone. Installing a Smart Card You can install a smart card in the computer while the computer is running. The computer automatically detects the card. To install a smart card: 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot. gold contact pad smart card (top) 2 Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the PC Card slot. If you encounter too much resistance, do not force the card. Check the card orientation and try again. 66 Securing Your Computer Passwords Passwords prevent unauthorized access to your computer. When using passwords, observe the following guidelines: • Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords. • It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure place. • Do not share your password with other people. • Ensure that people are not watching you when you type your password. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features. Use the User Accounts option in the Control Panel in the Microsoft® Windows® operating system to create user accounts or to change passwords. Once you create a user password, you must enter it each time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. For more information, see your Windows documentation. About Passwords NOTE: Passwords are disabled when you receive your computer. Securing Your Computer 67 A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer. Type of Password Features Primary (or system) • Protects the computer from unauthorized access Administrator • Gives system administrators or service technicians access to computers for repair or reconfiguration • Allows you to restrict access to system setup in the same way a primary password restricts access to the computer • Can be used instead of the primary password Hard drive • Helps protect the data on your hard drive from unauthorized access NOTE: Some hard drives do not support hard drive passwords. NOTE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. For security, the Dell Latitude D630 ships with a smart card reader. When using passwords, observe the following guidelines: • Choose passwords that you can remember, but not ones that are easy to guess. For example, do not use the names of family members or pets for passwords. • It is recommended that you do not write down passwords. If you do write it down, however, ensure that the password is stored in a secure place. • Do not share passwords with other people. • Ensure that people are not watching you when you type your password(s). NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features. If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 140). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer. Using a Primary (or System) Password The primary password allows you to protect the computer from unauthorized access. When you first start your computer, you must assign a primary password at the prompt. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. NOTICE: If you disable the administrator password, the primary password is also disabled. To add or change passwords, access User Accounts from the Control Panel. 68 Securing Your Computer If you have assigned an administrator password, you can use it instead of the primary password. The computer does not specifically prompt you for the administrator password. Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign a unique primary password. To set or change administrator passwords, access User Accounts from the Control Panel. When you set an administrator password, the Configure Setup option becomes available in system setup. The Configure Setup option allows you to restrict access to system setup in the same way that a primary password restricts access to the computer. The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password. NOTICE: If you disable the administrator password, the primary password is also disabled. NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned. If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell (see "Obtaining Assistance" on page 135). Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access. To assign or change a hard drive password, enter system setup (see "System Setup Program" on page 97). After assigning a hard drive password, you must enter it each time you turn on the computer and each time you restore the computer to normal operation from standby mode. If the hard drive password is enabled, you must enter it each time you turn on the computer: A message appears asking for the hard drive password. To continue, enter your password (with no more than eight characters) and press . If you do not enter a password within two minutes, the computer returns to its previous operating state. If you enter the wrong password, a message tells you that the password is invalid. Press to try again. If you do not enter the correct password in three attempts, the computer tries to start from another bootable device if the Boot First Device option in system setup is set to allow start-up from another device. If the Boot First Device option is not set to allow the computer to start from another device, the computer returns to the operating state it was in when you turned it on. If the hard drive password, the external hard-drive password, and the primary password are the same, the computer prompts you only for the primary password. If the hard drive password is different from the primary password, the computer prompts you for both. Two different passwords provide greater security. Securing Your Computer 69 NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned. Trusted Platform Module (TPM) NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more information, see the TPM software documentation and the help files that came with the software. TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e-mail. The TPM feature is enabled through a system setup option. NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data. Enabling the TPM Feature 1 Enable the TPM software: Restart the computer and press during the Power On Self Test to enter the system setup program. Select Security→ TPM Security and press . Under TPM Security, select On. Press to exit the setup program. If prompted, click Save/Exit. 2 Activate the TPM setup program: Restart the computer and press during the Power On Self Test to enter the system setup program. Select Security→ TPM Activation and press . Under TPM Activation, select Activate and press . NOTE: You only need to activate the program once. Once the process is complete, the computer either restarts automatically or prompts you to restart your computer. Security Management Software The security management software is designed to utilize four different features to help you secure your computer: 70 • Log-in management • Pre-boot authentication (using a fingerprint reader, smart card, or password) Securing Your Computer • Encryption • Private information management Activating the Security Management Software NOTE: You must first enable the TPM in order for the security management software to have full functionality. 1 Enable the TPM feature (see "Enabling the TPM Feature" on page 70). 2 Load the security management software: Turn on (or restart) your computer. When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. In the drop-down menu, select Wave EMBASSY Trust Suite and press to create the icons for the software components on the computer desktop. Press to exit the setup program. If prompted, click Save/Exit. Using the Security Management Software For information about how to use the software and the different security features, see the Getting Started Guide for the software: Click Start→ All Programs→ Wave EMBASSY Trust Suite→ Getting Started Guide. Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature. NOTE: Computer tracking software may not be available in certain countries. NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company that provides the tracking service to report the missing computer. If Your Computer Is Lost or Stolen • Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live. Securing Your Computer 71 • If the computer belongs to a company, notify the security office of the company. • Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer. The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer. 72 Securing Your Computer Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. • Use a can of compressed air to remove dust from between the keys on the keyboard. NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product. • Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is clean. NOTICE: To prevent damage to the antiglare coating, do not wipe the display with soap or alcohol. • Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. • To clean your monitor screen, lightly dampen a soft, clean cloth with water. You can also use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating. • Wipe the keyboard, computer, and monitor plastics with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent. Do not soak the cloth or let water drip inside your computer or keyboard. Touch Pad 1 Shut down and turn off your computer. 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Replacing the Battery" on page 38). 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Mouse NOTICE: Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally, clean the mouse. Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 73 2 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 3 Wipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint. 5 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 6 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers. 7 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place. Cleaning an Optical Mouse Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation. CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs. 74 Troubleshooting Dell™ Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to http://support.dell.com/technicalupdate. Dell Diagnostics Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 87 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell™ computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. Enter the System Setup Program (see "System Setup Program" on page 97), review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 140). 1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure the computer is connected to a known good electrical outlet. Troubleshooting 75 2 Turn on (or restart) your computer. 3 Diagnostics can be invoked one of two ways: When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: Before attempting option B, the computer must be powered down completely. Press and hold the key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any questions that appear. • If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell. If the Pre-boot System Assessment completes successfully, you will receive the following message: Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics from the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 3 When the boot device list appears, highlight IDE CD-ROM DeviceCD/DVD/CD-RW Drive and press . 4 Select the Boot from CD-ROM option from the menu that appears and press . 5 Type 1 to start the media menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 76 Troubleshooting 7 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically. Custom Test Tests a specific device. You can customize the tests you want to run. Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see "Obtaining Assistance" on page 135). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Troubleshooting 77 Tab Function (continued) Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities media, remove the media. 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu. If the Dell Support icon does not appear in your taskbar: 1 Click the Start button and point to Programs. 2 Click Dell Support and point to Dell Support Settings. 3 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon. Clicking the Dell Support Icon Click or right-click the • 78 icon to perform the following tasks: Check your computing environment Troubleshooting • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen. Drive Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. CLEAN THE DRIVE OR DISK. ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE. CHECK THE CABLE CONNECTIONS. CHECK FOR HARDWARE INCOMPATIBILITIES. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 75. Media drive problems NOTE: High-speed media drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Troubleshooting 79 Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVDRW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — Search for the keyword standby in the Windows Help and Support Center for information on power management modes. To access the Help and Support Center, click Start→ Help and Support. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your media creation software. If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. RUN CHECK DISK — 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 80 Troubleshooting NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION. CHECK THE TELEPHONE JACK. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK. U S E A D I F F E R E N T T E L E P H O N E L I N E — •Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M D I A G N O S T I C TO O L — Click the Start button, point to All Programs and then click Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem problems. VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Troubleshooting 81 Error Messages Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E — The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell (see "Obtaining Assistance" on page 135). B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell (see "Obtaining Assistance" on page 135). C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer (see "Dell Support Utility" on page 78). D A T A E R R O R — The hard drive cannot read the data (see "Dell Support Utility" on page 78). D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 88). D I S K C : F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay (see "Drive Problems" on page 79). E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the PC Card. Reinsert the card or try another PC Card (see "Installing a PC Card" on page 62). E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Obtaining Assistance" on page 135). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 88). G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action. 82 Troubleshooting H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see "Hard drive problems" on page 80), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the HardDisk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard drive problems" on page 80), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard drive problems" on page 80), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see "Hard drive problems" on page 80), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to nonbootable media. Insert bootable media. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 97). K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75). K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75). K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75). K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 75). M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 88. M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. Troubleshooting 83 M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and, if necessary, replace them. M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and, if necessary, replace them. M E M O R Y O D D / E V E N L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and, if necessary, replace them. M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and, if necessary, replace them. N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell (see "Obtaining Assistance" on page 135). N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see "Drive Problems" on page 79). If the problem persists, contact Dell (see "Obtaining Assistance" on page 135). O P T I O N A L R O M B A D C H E C K S U M — The optional ROM apparently failed. Contact Dell (see "Obtaining Assistance" on page 135). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click Remove or Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. For instructions, access the Help and Support Center (click Start→ Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R — The operating system cannot find a specific track on the hard drive. 84 Troubleshooting S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. If the message reappears, contact Dell (see "Obtaining Assistance" on page 135). T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require replacement (see "Coin-Cell Battery" on page 114). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "System Setup Program" on page 97). T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75). X:\ IS NOT ACCESSIBLE. T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again. W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer. IEEE 1394 Device Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E — I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L — Contact Dell (see "Obtaining Assistance" on page 135) or the IEEE 1394 device manufacturer. E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R. Troubleshooting 85 Keyboard Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D — 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Obtaining Assistance" on page 135). R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). If the tests indicate a defective external keyboard, contact Dell (see "Obtaining Assistance" on page 135). 86 Troubleshooting Unexpected characters D I S A B L E T H E N U M E R I C K E Y P A D — Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding or crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. END THE PROGRAM — 1 Press simultaneously. 2 Click Task Manager. 3 Click the program that is no longer responding. 4 Click End Task. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows operating system environments. 1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next. 2 Follow the instructions on the screen. Troubleshooting 87 A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. B A C K U P Y O U R F I L E S I M M E D I A T E L Y. USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS. S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U . S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 75. If all tests run successfully, the error condition is related to a software problem. Memory Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — 88 • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory Problems" on page 88). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory Problems" on page 88). Troubleshooting • Run the Dell Diagnostics (see "Dell Diagnostics" on page 75). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see "Memory Problems" on page 88) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see "Memory Problems" on page 88). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 75). Network Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. General C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network connector. C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network communication exists. Replace the network cable. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN. C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. Wireless Local Area Network (WLAN) For information about troubleshooting wireless local area networks, see "Wireless Local Area Network" on page 48. Mobile Broadband (Wireless Wide Area Network) NOTE: The Dell Mobile Broadband Card Utility user’s guide is available through the Windows Help and Support Center. To access the Help and Support Center, click Start→ Help and Support. You can also download the Dell Mobile Broadband Card Utility user’s guide from support.dell.com. NOTE: Remove any network cables from the computer and disable the WLAN card. To disable the WLAN card, click Start→ Connect To→ Wireless Network Connection→ Disable. NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed. Double-click the icon to launch the utility. Once the utility has launched, the icon appears in the notification area. Troubleshooting 89 C A N N O T C O N N E C T — The Dell Mobile Broadband Card must be activated on the network in order to connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the icon in the taskbar to read the status of the connection. If the status indicates the mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 90 for more information. If problems persist, contact your Mobile Broadband service carrier for details on your plan. C H E C K Y O U R M O B I L E B R O A D B A N D N E T W O R K S E R V I C E — Contact your Mobile Broadband service carrier to verify coverage plan and supported services. C H E C K T H E S T A T U S I N T H E D E L L M O B I L E B R O A D B A N D C A R D U T I L I T Y — Click the icon on the Windows desktop to launch the utility. Check the status in the main window: • No card detected – Restart the computer and launch the utility again. • Radio Off – Ensure the Mobile Broadband card is enabled by viewing the status in the Dell Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking the Turn Radio On button in the main screen of the Dell Mobile Broadband Card Utility. • Searching – The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband network. If the searching state persists, ensure that the signal strength is adequate. • No service – The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile Broadband network provider. • Check your Mobile Broadband Network Service – Contact your Mobile Broadband network service provider to verify coverage plan and supported services. A C T I V A T E Y O U R M O B I L E B R O A D B A N D C A R D — Before you connect to the Internet, you must activate the Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center (click Start→ Help and Support). The user's guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer. PC Card Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E C A R D — Ensure that the card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D C A R D — Contact Dell (see "Obtaining Assistance" on page 135). I F Y O U H A V E P R O B L E M S W I T H A C A R D N O T P R O V I D E D B Y D E L L — Contact the card manufacturer. 90 Troubleshooting Power Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. C H A R G E T H E B A T T E R Y — The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see "Obtaining Assistance" on page 135). C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0° C (32° F), the computer will not start up. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See "Configuring Power Management Settings" on page 37. R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reinstall the memory modules (see "Memory Problems" on page 88). Troubleshooting 91 Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65-W or higher AC adapter. Using AC adapters that are less-powerful than 65 W will cause you to receive a WARNING message. Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer operation is not possible on battery power alone. Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D/Dock. Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer. AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. ENSURE THAT THE PRINTER IS TURNED ON. CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. 92 Troubleshooting R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions. Scanner Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN. CHECK THE CABLE CONNECTIONS — • See the scanner documentation for cable connection information. • Ensure that the scanner cables are securely connected to the scanner and the computer. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click Start→ Control Panel→ Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions. Sound and Speaker Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from integrated speakers A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press to disable (mute) or reenable the integrated speakers. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 102. Troubleshooting 93 No sound from external speakers E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers and Utilities" on page 102. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 75. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D — 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. 94 Troubleshooting If the touch pad operates correctly, the mouse may be defective. C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) TE S T T H E M O U S E C O N T R O L L E R — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Dell Diagnostics" on page 75). R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 102. Video and Display Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and Support Center (click Start→ Help and Support). S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switch the video image to the display. If the display is difficult to read A D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. Troubleshooting 95 R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click the Start button and then click Control Panel. 2 Click Appearance and Themes. 3 Click the area you want to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. R U N T H E V I D E O D I A G N O S T I C S T E S T S — If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics. If the problem persists, contact Dell (see "Obtaining Assistance" on page 135). S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages" on page 82 If only part of the display is readable CONNECT AN EXTERNAL MONITOR — 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Obtaining Assistance" on page 135). 96 Troubleshooting System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, access the Help and Support Center (click Start→ Help and Support). You can use the system setup program as follows: • To set or change user-selectable features—for example, your computer password • To verify information about the computer's current configuration, such as the amount of system memory After you set up the computer, run the system setup program to familiarize yourself with your system configuration information and optional settings. You may want to write down the information for future reference. The system setup screens display the current setup information and settings for your computer, such as: • System configuration • Boot order • Boot (start-up) configuration and docking-device configuration settings • Basic device-configuration settings • System security and hard-drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. System Setup Program 97 On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright. The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System-setup key functions are listed across the bottom of the screen. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 98. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: • Diskette Drive • Modular bay HDD • Internal HDD • Optical Drive During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list. • To enable or disable a device, highlight the item and press the space bar. Enabled items appear as white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle. • To reorder a device in the list, highlight the device and then press or (not case-sensitive) to move the highlighted device up or down. Boot sequence changes take effect as soon as you save the changes and exit the system setup program. Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu. 98 System Setup Program 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. 5 When the boot device list appears, highlight the device from which you want to boot and press . The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. Changing Printer Modes Set the Parallel Mode option according to the type of printer or device connected to the parallel connector. To determine the correct mode to use, see the documentation that came with the device. Setting Parallel Mode to Disabled disables the parallel port and the port’s LPT address, which frees computer resources for another device to use. Changing COM Ports Serial Port allows you to map the serial port COM address or disable the serial port and its address, which frees computer resources for another device to use. System Setup Program 99 100 System Setup Program Reinstalling Software Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft® Windows® XP 1 Click Start→ Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Microsoft Windows Vista™ 1 Click the Windows Vista start button, , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Software 101 NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a "!") on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 102). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Installing Drivers in the Correct Order Microsoft Windows XP (with service pack 2 and later) does not require a system driver installation order. However, the following order preference works best. NOTE: The list below is a general overview of Dell desktop and portable systems. Actual system configurations may vary. • Desktop System Software (DSS) or Notebook System Software (NSS) - A compilation of critical Microsoft updates. • Intel Chipset - Helps Windows control system board components and controllers. • Video Card - Enhances video performance. • Network Interface Card (NIC) - Enables and enhances the network controller. • Sound Card - Enables and enhances the audio controller. • Modem - Enables and enhances the modem. • Wireless Network Card - Enables and enhances the wireless network controller. • BlueTooth® Module - Enables and enhances the Bluetooth controller. • PCMCIA/Smartcard controller - Enables and enhances the PCMCIA/SmartCard controller. • Touch Pad/Track Stick/Pointer - Enhances the pointing device features. • Other - Other devices and peripherals such as printers and digital cameras that are connected to the computer. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. Microsoft Windows XP 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 102 Reinstalling Software 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. Microsoft Windows Vista 1 Click the Windows Vista start button, , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 105) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 105) does not resolve the problem, then reinstall the driver from the Drivers and Utilities media. 1 Save and close any open files, and exit any open programs. 2 Insert the Drivers and Utilities media. In most cases, the media starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. The first time that you run the media, it might prompt you to install setup files. Click OK and follow the instructions on the screen to continue. 3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). 4 At the welcome screen, click Next and wait for the media to complete the hardware scan. 5 To detect other drivers and utilities, under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus. A link or links appear(s) for the specific drivers and utilities used by your computer. 6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install. 7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file. Reinstalling Software 103 If instructed to navigate to the driver files, click the media directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section, reinstall the drivers: Microsoft Windows XP 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-click the name of the device for which you are installing the driver. 4 Click the Driver tab→ Update Driver. 5 Click Install from a list or specific location (Advanced)→ Next. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click Next. 8 Click Finish and restart your computer. Microsoft Windows Vista 1 Click the Windows Vista start button, , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next. 8 Click Finish and restart your computer. Using the Hardware Troubleshooter Tool If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. Microsoft Windows XP 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 104 Reinstalling Software 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Microsoft Windows Vista 1 Click the Windows Vista start button, , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Restoring Your Operating System You can restore your operating system in the following ways: • Microsoft Windows XP System Restore and Microsoft Windows Vista System Restore return your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. • If you received an Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem. Using Microsoft® Windows® System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Microsoft Windows XP 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Reinstalling Software 105 Microsoft Windows Vista 1 Click the Windows Vista Start button, , and click Help and Support. 2 In the search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Microsoft Windows XP 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration and click Next. Microsoft Windows Vista 1 Click the Windows Vista Start button, , and click Help and Support. 2 In the search box, type System Restore and press . 3 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click Start→ Control Panel→ Performance and Maintenance→ System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using the Operating System Media Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 102). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft® Windows® System Restore" on page 105). 106 Reinstalling Software NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media (also known as ResourceCD) NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System media. 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. Reinstalling Software 107 108 Reinstalling Software Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 109 and "Before Working Inside Your Computer" on page 109. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Small Phillips screwdriver • Small plastic scribe • Flash BIOS update program CD Turning Off Your Computer NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1 Shut down the operating system: Save and close any open files, exit any open programs, click Start→ Shut Down→ Shut down→ ΟΚ. The computer turns off after the operating system shutdown process finishes. 2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds. Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. Adding and Replacing Parts 109 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2 Turn off your computer (see "Turning Off Your Computer" on page 109). 3 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall connector. 4 Disconnect any telephone or network cables from the computer. 5 Close the display and turn the computer upside down on a flat work surface. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 6 Remove any installed modules, including a second battery, if installed (see "Media Bay" on page 128). 7 Disconnect your computer and all attached devices from their electrical outlets. 8 Remove the battery (see "Replacing the Battery" on page 38). 9 Press the power button to ground the system board. 10 Remove any installed PC Cards from the PC Card slot (see "Removing a Card or Blank" on page 62). 110 Adding and Replacing Parts Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the hinge cover. 1 Follow the procedures in "Before You Begin" on page 109. 2 Turn the computer top-side up, and then open the display all the way (180 degrees) so that the display rests on your work surface. NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously. Removing the hinge cover in a different way than described may cause the plastic to break. hinge cover plastic scribe indent 3 Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover. Lift the cover away from the computer going from the right toward the left, and lay the cover aside. 4 To replace the hinge cover, insert the left edge of the cover into place. 5 Press from left to right until the cover snaps into place. Keyboard CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer. Adding and Replacing Parts 111 1 Follow the instructions in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). screws (3) keyboard tabs (5) palm rest pull-tab keyboard-cable locking arm keyboard cable connector NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. 3 Remove the three screws across the top of the keyboard. NOTE: Lift the keyboard carefully in step 4 to ensure that you do not pull on the keyboard cable. 4 Rotate the keyboard up 90-degrees and lay it on the palm rest to gain access to the keyboard connector. 5 If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector, carefully pivot the lock arm upward to uncover the cable. 6 Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on the system board. NOTE: When you replace the keyboard, ensure that the keyboard tabs are completely in place to avoid scratching the palm rest. 112 Adding and Replacing Parts Internal Card With Bluetooth® Wireless Technology CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. If you ordered an internal card with Bluetooth wireless technology with your computer, it is already installed. 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). card cable card metal tab NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components. 3 Carefully remove the card cable from its routing guide. 4 While grasping the card cable with one hand, use a plastic scribe to gently pry the card out from underneath the metal tab with the other hand. 5 Lift the card from the compartment, ensuring that you do not pull on the card cable with excessive force. Adding and Replacing Parts 113 6 Disconnect the card from the cable and remove the card from the computer. Coin-Cell Battery CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). 114 Adding and Replacing Parts 1 battery connector 2 coin-cell battery mylar 4 Remove the battery connector from the connector on the system board. 5 Being careful not to break the plastic, slightly raise the corner of the mylar above the battery. 6 While holding the mylar, grasp the battery and pull out of the battery compartment. Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 163 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: If your computer has only one memory module, install the memory module in the connector labeled “DIMMA.” NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance. NOTE: Memory modules purchased from Dell are covered under your computer warranty. Your computer has two user-accessible SODIMM sockets, one accessed from beneath the keyboard (DIMM A), and the other accessed from the bottom of the computer (DIMM B). To add or replace a memory module in the DIMM A connector: Adding and Replacing Parts 115 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). memory module (DIMM A) securing clips (2) NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 4 If you are replacing a memory module, ground yourself and remove the existing module: 116 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. Adding and Replacing Parts 2 securing clips (2 per connector) memory module 5 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Align the notch in the module connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. To add or replace a memory module in the DIMM B connector: NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert memory modules at a 45degree angle to avoid damaging the connector. 1 Follow the procedures in "Before You Begin" on page 109. Adding and Replacing Parts 117 2 Turn the computer bottom-side up, loosen the captive screw in the memory module cover, and then remove the cover. memory module cover captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3 If you are replacing a memory module, ground yourself and remove the existing module: 118 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. Adding and Replacing Parts 2 securing clips (2 per connector) memory module NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. 4 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. 5 Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. Adding and Replacing Parts 119 6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 7 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click Start→ Help and Support, and then click Computer Information. 8 Replace the memory module cover. Wireless Local Area Network (WLAN) Card If you ordered a WLAN card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). 120 WLAN card antenna cables (2) Adding and Replacing Parts NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4 If a WLAN card is not already installed, go to step 5. If you are replacing a WLAN card, remove the existing card: Disconnect the WLAN card from any attached cables. Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly. Slide and lift the WLAN card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: Do not insert a Mobile Broadband card into the WLAN card slot. NOTE: The WLAN card may have two or three connectors, depending on the type of card you ordered. WLAN card 2 metal securing tabs (2) 5 To install a WLAN card: Move any antenna cables out of the way to make space for the WLAN card. Align the WLAN card with the connector at a 45-degree angle, and press the card into the connector until you feel a click. Adding and Replacing Parts 121 1 WLAN card antenna cable connectors NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card. NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your WLAN card. Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly. Mobile Broadband Card NOTE: Mobile Broadband cards may not be available in all regions. If you ordered a Mobile Broadband card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). 122 Adding and Replacing Parts 1 Mobile Broadband card antenna cables (2) NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4 If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile Broadband card, remove the existing card: Disconnect the Mobile Broadband card from any attached cables. Adding and Replacing Parts 123 1 Mobile Broadband card metal securing tabs (2) Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly. Slide and lift the Mobile Broadband card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: Do not insert a WLAN card into the Mobile Broadband card slot. NOTICE: The Mobile Broadband card may have one or two connectors, depending on the type of card you ordered. 5 To install a Mobile Broadband card: 124 Move any antenna cables out of the way to make space for the Mobile Broadband card. Align the card with the connector at a 45-degree angle, and press the card into the connector until you feel a click. Adding and Replacing Parts 1 Mobile Broadband card antenna cables (2) NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card and ensure that you route the cables properly. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your Mobile Broadband card. Connect the white antenna cable to the connector on the card marked with a white triangle; connect the black antenna cable to the connector on the card marked with a black triangle. Subscriber Identity Module (SIM) Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Only Cingular and Vodafone need a SIM card. Verizon, Sprint, and Telus do not use a SIM. 1 Remove the battery (see "Replacing the Battery" on page 38). Adding and Replacing Parts 125 2 SIM card metal brackets (2) NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge (ESD). To prevent ESD, hold the card in your hand before you insert or remove the card. 2 With the cut-off corner on the card facing away from the card slot, insert the SIM card into the slot so that it slides under the metal tabs on the sides. Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin" on page 109. 126 Adding and Replacing Parts 1 screws (2) hard drive NOTE: The number of hard drive screws may vary. 2 Remove the hard drive screws on the bottom of the computer. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 5 Slide the hard drive into the bay until it is fully seated. 6 Replace and tighten the screws. 7 Use the Operating System media to install the operating system for your computer (see "Using the Operating System Media" on page 106). 8 Use the Drivers and Utilities media to install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities" on page 102). Adding and Replacing Parts 127 Media Bay NOTE: If the device locking screw is not present, you can remove and install devices while the computer is running and connected to a docking device (docked). Removing Media Bay Devices NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. 1 If present, remove the device locking screw from the bottom of the computer. 2 If the computer is running, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop. 3 Press the device latch release. optical drive device latch release 4 Pull the device out of the media bay. To install a device, push the new device into the bay until it clicks into place. FCM (Flash Cache Module) The FCM, or Flash Cache Module, is an internal flash drive that helps improve the performance of your computer. 128 Adding and Replacing Parts NOTE: This card is only compatible with the Microsoft Windows Vista™ operating system. NOTE: If you ordered a FCM card with your computer, the card is already installed. 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). 4 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. 5 Slide the antenna cables out of the protective sleeve and away from the top of the FCM card. 6 Release the card by pushing the metal securing brackets away from the card until the card pops up slightly. FCM card antennae cables (2) metal securing brackets (2) 7 Lift the card out of its connector. Adding and Replacing Parts 129 1 FCM card NOTICE: When installing this card, ensure the two antenna cables are not under the card. The antenna cables are designed to lay across the top of the FCM card and into the protective sleeve. Installing the card on top of these antenna cables may cause damage to your computer. Also, do not install the FCM card in the WLAN card connector. The FCM card is designed to work in the WWAN card connector. Installing the card in the wrong slot may cause damage to your computer. 130 Adding and Replacing Parts Dell™ QuickSet NOTE: This feature may not be available on your computer. Dell™ QuickSet provides you with easy access to configure or view the following types of settings: • Network connectivity • Power management • Display • System information Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon in the Microsoft® Windows® taskbar. The taskbar is located in the lower-right corner of your screen. For more information about QuickSet, right-click the QuickSet icon and select Help. Dell™ QuickSet 131 132 Dell™ QuickSet Traveling With Your Computer Identifying Your Computer • Attach a name tag or business card to the computer. • Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. • Create a file on the Microsoft® Windows® desktop called if_found. Place information such as your name, address, and phone number in this file. • Contact your credit card company and ask if it offers coded identification tags. Packing the Computer • Remove any external devices attached to the computer and store them in a safe place. Remove any cables attached to installed PC Cards, and remove any extended PC Cards. • To make the computer as light as possible, replace any devices installed in the module bay with the Dell TravelLite™ module. • Fully charge the main battery and any spare batteries that you plan to carry with you. • Shut down the computer. • Disconnect the AC adapter. NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the display. • Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell™ carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on. • Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment. Travel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not check the computer as baggage. Traveling With Your Computer 133 • Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, use the wireless switch (see "Enabling/Disabling the Dell™ Mobile Broadband Card" on page 53). • Consider changing your power management options to maximize battery operating time (see "Configuring Power Management Settings" on page 37). • If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government. • Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters. • Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers. Traveling by Air NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected. 134 • Ensure that you have a charged battery available in case you are asked to turn on the computer. • Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing. Traveling With Your Computer Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: See "Troubleshooting" on page 75 for information and procedures that pertain to the problem your computer is experiencing. See "Dell Diagnostics" on page 75 for procedures on how to run Dell Diagnostics. Fill out the "Diagnostics Checklist" on page 139. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 136 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 140. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 135. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 138, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Getting Help 135 www.dell.com | support.dell.com Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 140. 136 Getting Help Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 140. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 140. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see the "Contacting Dell" on page 140. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 140. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 139), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 75). Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Getting Help 137 www.dell.com | support.dell.com Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide. 138 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: You can contact Dell through the Internet and by phone: • For support through the web, go to support.dell.com. • For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table. Getting Help 139 www.dell.com | support.dell.com • For support by e-mail, see the e-mail addresses listed in the following table. NOTE: Toll-free numbers are for use within the country for which they are listed. • For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change. Contacting Dell Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Anguilla Online Support www.dell.com/ai E-mail Address la-techsupport@dell.com Technical Support, Customer Service, Sales Antigua and Barbuda Online Support toll-free: 800-335-0031 www.dell.com.ag la-techsupport@dell.com Technical Support, Customer Service, Sales Aomen Technical Support Country Code: 853 Customer Service (Xiamen, China) Argentina (Buenos Aires) Online Support International Access Code: 00 E-mail for Desktops and Portables toll-free: 0800-105 Transaction Sales (Xiamen, China) Country Code: 54 City Code: 11 34 160 910 29 693 115 www.dell.com.ar ® la-techsupport@dell.com E-mail for Servers and EMC Storage Products la_enterprise@dell.com Customer Service toll-free: 0-800-444-0730 Technical Support – Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ toll-free: 0-800-222-0154 Technical Support Services toll-free: 0-800-444-0724 Sales Aruba 1-800-805-5924 Online Support 0-810-444-3355 www.dell.com.aw la-techsupport@dell.com Technical Support, Customer Service, Sales 140 Getting Help toll-free: 800-1578 Country (City) International Access Code Country Code City Code Service Type Australia (Sydney) Online Support International Access Code: 0011 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.ap.dell.com/contactus Country Code: 61 Technical Support City Code: 2 Home and Home Office toll-free: 1300-655-533 Medium and Large Business toll-free: 1800-633-559 Small Business, Education, Local Government toll-free: 1800-060-889 Customer Service toll-free: 1300-662-196 Online Support support.euro.dell.com Austria (Vienna) International Access Code: 900 tech_support_central_europe@dell.co Country Code: 43 City Code: 1 Bahamas Home/Small Business Sales 08 20 24 05 30 00 Home/Small Business Fax 08 20 24 05 30 49 Home/Small Business Customer Service 08 20 24 05 30 14 Home/Small Business Support 08 20 24 05 30 17 Preferred Accounts/Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts/Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Online Support www.dell.com/bs la-techsupport@dell.com Technical Support, Customer Service, Sales Barbados Online Support toll-free: 1-866-874-3038 www.dell.com/bb la-techsupport@dell.com Technical Support, Customer Service, Sales 1-800-534-3142 Belgium (Brussels) Online Support support.euro.dell.com International Access Code: 00 General Support 02 481 92 88 Country Code: 32 General Support Fax 02 481 92 95 City Code: 2 Customer Service 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Getting Help 141 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type Bermuda Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/bm la-techsupport@dell.com Technical Support, Customer Service, Sales Bolivia Online Support 1-877-890-0751 www.dell.com/bo la-techsupport@dell.com Technical Support, Customer Service, Sales Brazil Online Support International Access Code: 00 toll-free: 800-10-0238 www.dell.com/br BR_TechSupport@dell.com 0800 970 3355 Country Code: 55 Customer Service and Tech Support City Code: 51 Technical Support Fax 51 2104 5470 Customer Service Fax 51 2104 5480 Sales British Virgin Islands Technical Support, Customer Service, Sales Brunei Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) 0800 970 3390 toll-free: 1-866-278-6820 604 633 4966 604 633 3101 or toll-free: 801 1012 Transaction Sales (Penang, Malaysia) 604 633 3101 or toll-free: 801 1012 142 Getting Help Country (City) International Access Code Country Code City Code Service Type Canada (North York, Ontario) Online Order Status International Access Code: 011 Online Support AutoTech (automated Hardware and Warranty Support) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.ca/ostatus support.ca.dell.com toll-free: 1-800-247-9362 Customer Service Home/Home Office toll-free: 1-800-847-4096 Small Business toll-free: 1-800-906-3355 Medium/Large Business, Government, Education toll-free: 1-800-387-5757 Hardware Warranty Phone Support Computers for Home/Home Office toll-free: 1-800-847-4096 Computers for Small/Medium/Large Business, Government toll-free: 1-800-387-5757 Printers, Projectors, Televisions, Handheld, Digital Jukebox, and Wireless 1-877-335-5767 Sales Home and Home Office Sales toll-free: 1-800-999-3355 Small Business toll-free: 1-800-387-5752 Medium/Large Business, Government toll-free: 1-800-387-5755 Spare Parts and Extended Service Cayman Islands Online Support Technical Support, Customer Service, Sales Chile (Santiago) Online Support la-techsupport@dell.com 1-877-262-5415 www.dell.com/cl la-techsupport@dell.com Country Code: 56 City Code: 2 1 866 440 3355 Sales and Customer Support toll-free: 1230-020-3397 or 800-20-1385 Getting Help 143 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type China (Xiamen) Online Support Country Code: 86 Technical Support E-mail support.dell.com.cn/email City Code: 592 Customer Service E-mail customer_cn@dell.com Technical Support Fax support.dell.com.cn 592 818 1350 Technical Support – Dell™ Dimension™ and Dell Inspiron™ toll-free: 800 858 2969 Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™ toll-free: 800 858 0950 Technical Support – Servers and Storage toll-free: 800 858 0960 Technical Support – Projectors, PDAs, Switches, Routers, etc. toll-free: 800 858 2920 Technical Support – Printers toll-free: 800 858 2311 Customer Service toll-free: 800 858 2060 Customer Service Fax Colombia Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 592 818 1308 Home and Small Business toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2557 Large Corporate Accounts GCP toll-free: 800 858 2055 Large Corporate Accounts Key Accounts toll-free: 800 858 2628 Large Corporate Accounts North toll-free: 800 858 2999 Large Corporate Accounts North Government and Education toll-free: 800 858 2955 Large Corporate Accounts East toll-free: 800 858 2020 Large Corporate Accounts East Government and Education toll-free: 800 858 2669 Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621 Online Support www.dell.com/co la-techsupport@dell.com Technical Support, Customer Service, Sales 144 Getting Help 01-800-915-4755 Country (City) International Access Code Country Code City Code Service Type Costa Rica Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/cr la-techsupport@dell.com Technical Support, Customer Service, Sales Czech Republic (Prague) Online Support International Access Code: 00 Country Code: 420 0800-012-0231 support.euro.dell.com czech_dell@dell.com Technical Support 22537 2727 Customer Service 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Online Support International Access Code: 00 Technical Support 7023 0182 Country Code: 45 Customer Service – Relational 7023 0184 Home/Small Business Customer Service 3287 5505 Switchboard – Relational 3287 1200 Switchboard Fax – Relational 3287 1201 Switchboard – Home/Small Business 3287 5000 Switchboard Fax – Home/Small Business 3287 5001 Dominica Online Support support.euro.dell.com www.dell.com/dm la-techsupport@dell.com Technical Support, Customer Service, Sales Dominican Republic Online Support toll-free: 1-866-278-6821 www.dell.com/do la-techsupport@dell.com Technical Support, Customer Service, Sales Ecuador Online Support 1-800-156-1588 www.dell.com/ec la-techsupport@dell.com Technical Support, Customer Service, Sales (calling from Quito) toll-free: 999-119-877-655-3355 Technical Support, Customer Service, Sales (calling from Guayaquil) toll-free: 1800-999-119-877-655-3355 Getting Help 145 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type El Salvador Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/sv la-techsupport@dell.com Technical Support, Customer Service, Sales Finland (Helsinki) Online Support International Access Code: 990 800-6132 support.euro.dell.com fi_support@dell.com Country Code: 358 Technical Support 0207 533 555 City Code: 9 Customer Service 0207 533 538 Switchboard 0207 533 533 Fax 0207 533 530 Sales under 500 employees 0207 533 540 Sales over 500 employees 0207 533 533 France (Paris) (Montpellier) Online Support International Access Code: 00 Home and Small Business Country Code: 33 Technical Support 0825 387 270 City Codes: (1) (4) Customer Service 0825 823 833 Switchboard 0825 004 700 Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) support.euro.dell.com 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 Corporate Technical Support Customer Service 146 Getting Help 0825 004 719 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Country (City) International Access Code Country Code City Code Service Type Germany (Frankfurt) Online Support International Access Code: 00 support.euro.dell.com tech_support_central_europe@dell.co Country Code: 49 City Code: 69 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Technical Support 069 9792-7200 Home/Small Business Customer Service 0180-5-224400 Global Segment Customer Service 069 9792-7320 Preferred Accounts Customer Service 069 9792-7320 Large Accounts Customer Service 069 9792-7320 Public Accounts Customer Service 069 9792-7320 Switchboard 069 9792-7000 Greece Online Support International Access Code: 00 Technical Support 00800-44 14 95 18 Country Code: 30 Gold Service Technical Support 00800-44 14 00 83 Grenada support.euro.dell.com Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Online Support www.dell.com/gd la-techsupport@dell.com Technical Support, Customer Service, Sales Guatemala Online Support toll-free: 1-866-540-3355 www.dell.com/gt la-techsupport@dell.com Technical Support, Customer Service, Sales Guyana Online Support Technical Support, Customer Service, Sales 1-800-999-0136 la-techsupport@dell.com toll-free: 1-877-270-4609 Getting Help 147 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type Hong Kong Online Support International Access Code: 001 Country Code: 852 148 Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.dell.com.cn/email Technical Support – Dimension and Inspiron 00852-2969 3188 Technical Support – OptiPlex, Latitude, and Dell Precision 00852-2969 3191 Technical Support – Servers and Storage 00852-2969 3196 Technical Support – Projectors, PDAs, Switches, Routers, etc. 00852-3416 0906 Customer Service 00852-3416 0910 Large Corporate Accounts 00852-3416 0907 Global Customer Programs 00852-3416 0908 Medium Business Division 00852-3416 0912 Home and Small Business Division 00852-2969 3105 Country (City) International Access Code Country Code City Code Service Type India Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com Portable and Desktop Support Desktop Support E-mail india_support_desktop@dell.com Portable Support E-mail india_support_notebook@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045 Server Support E-mail Phone Numbers india_support_Server@dell.com 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1800 425 8045 Gold Support Only E-mail Phone Numbers eec_ap@dell.com 080-25068033 or your city STD code + 60003355 or toll-free: 1-800-425-9045 Customer Service Home and Small Business India_care_HSB@dell.com toll-free: 1800-4254051 Large Corporate Accounts India_care_REL@dell.com toll-free: 1800-4252067 Sales Large Corporate Accounts 1600 33 8044 Home and Small Business 1600 33 8046 Getting Help 149 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type Ireland (Cherrywood) Online Support International Access Code: 00 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 Business computers 1850 543 543 Home computers 1850 543 543 At Home Support 1850 200 889 Sales Home 1850 333 200 Small Business 1850 664 656 Medium Business 1850 200 646 Large Business 1850 200 646 Sales E-mail Dell_IRL_Outlet@dell.com Customer Service Home and Small Business Business (greater than 200 employees) 01 204 4014 1850 200 982 General 150 Getting Help Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 U.K. Customer Service (dial within U.K. only) 0870 906 0010 Corporate Customer Service (dial within U.K. only) 0870 907 4499 U.K. Sales (dial within U.K. only) 0870 907 4000 Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Italy (Milan) Online Support International Access Code: 00 Home and Small Business Country Code: 39 Technical Support 02 577 826 90 City Code: 02 Customer Service 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 support.euro.dell.com Corporate Technical Support 02 577 826 90 Customer Service 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica Online Support Technical Support, Customer Service, Sales (dial from within Jamaica only) 02 577 821 la-techsupport@dell.com 1-800-440-9205 Getting Help 151 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type Japan (Kawasaki) Online Support International Access Code: 001 Technical Support – Dimension and Inspiron Country Code: 81 City Code: 44 Technical Support outside of Japan – Dimension and Inspiron Technical Support – Dell Precision, OptiPlex, and Latitude toll-free: 0120-198-226 81-44-520-1435 toll-free: 0120-198-433 81-44-556-3894 Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell PowerVault toll-free: 0120-198-498 Technical Support – Projectors, PDAs, Printers, Routers Technical Support outside of Japan – Projectors, PDAs, Printers, Routers Getting Help support.jp.dell.com Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude Technical Support outside of Japan – PowerApp, PowerEdge, PowerConnect, and PowerVault 152 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 81-44-556-4162 toll-free: 0120-981-690 81-44-556-3468 Faxbox Service 044-556-3490 24-Hour Automated Order Status Service 044-556-3801 Customer Service 044-556-4240 Business Sales Division – up to 400 employees 044-556-1465 Preferred Accounts Division Sales – over 400 employees 044-556-3433 Public Sales – government agencies, educational institutions, and medical institutions 044-556-5963 Global Segment Japan 044-556-3469 Individual User 044-556-1657 Individual User Online Sales 044-556-2203 Individual User Real Site Sales 044-556-4649 Switchboard 044-556-4300 Country (City) International Access Code Country Code City Code Service Type Korea (Seoul) Online Support International Access Code: 001 Technical Support, Customer Service toll-free: 080-200-3800 Country Code: 82 Technical Support – Dimension, PDA, Electronics, and Accessories toll-free: 080-200-3801 Sales toll-free: 080-200-3600 City Code: 2 Latin America Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com Fax 2194-6202 Switchboard 2194-6000 Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 Sales Fax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Online Support International Access Code: 00 Support Country Code: 352 Home/Small Business Sales support.euro.dell.com 342 08 08 075 +32 (0)2 713 15 96 Corporate Sales Customer Service 26 25 77 81 +32 (0)2 481 91 19 Fax 26 25 77 82 Malaysia (Penang) Online Support International Access Code: 00 Technical Support – Dell Precision, OptiPlex, and Latitude toll-free: 1 800 880 193 Technical Support – Dimension, Inspiron, and Electronics and Accessories toll-free: 1 800 881 306 Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1800 881 386 Country Code: 60 City Code: 4 support.ap.dell.com Customer Service toll-free: 1800 881 306 (option 6) Transaction Sales toll-free: 1 800 888 202 Corporate Sales toll-free: 1 800 888 213 Getting Help 153 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type Mexico Online Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/mx la-techsupport@dell.com Technical Support Sales 001-866-563-4425 50-81-8800 or 001-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 001-800-888-3355 or 001-866-851-1754 Montserrat Online Support Technical Support, Customer Service, Sales Netherlands Antilles Online Support Technical Support, Customer Service, Sales la-techsupport@dell.com toll-free: 1-866-278-6822 la-techsupport@dell.com 001-800-882-1519 Netherlands (Amsterdam) Online Support International Access Code: 00 Technical Support 020 674 45 00 Country Code: 31 Technical Support Fax 020 674 47 66 City Code: 20 Home/Small Business Customer Service 020 674 42 00 New Zealand support.euro.dell.com Relational Customer Service 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Online Support International Access Code: 00 support.ap.dell.com support.ap.dell.com/contactus Country Code: 64 Technical Support, Customer Service, Sales Nicaragua Online Support 0800 441 567 www.dell.com/ni la-techsupport@dell.com Technical Support, Customer Service, Sales 154 Getting Help 001-800-220-1377 Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Norway (Lysaker) Online Support International Access Code: 00 Technical Support 671 16882 Country Code: 47 Relational Customer Service 671 17575 Home/Small Business Customer Service 23162298 Switchboard 671 16800 support.euro.dell.com Fax Switchboard Panama Online Support 671 16865 www.dell.com/pa la-techsupport@dell.com Technical Support, Customer Service, Sales Peru Online Support 011-800-507-1264 www.dell.com/pe la-techsupport@dell.com Technical Support, Customer Service, Sales Poland (Warsaw) Online Support International Access Code: 011 0800-50-669 support.euro.dell.com pl_support_tech@dell.com Country Code: 48 Customer Service Phone 57 95 700 City Code: 22 Customer Service 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Online Support International Access Code: 00 Technical Support Country Code: 351 Customer Service Sales support.euro.dell.com 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax Puerto Rico Online Support 21 424 01 12 www.dell.com/pr la-techsupport@dell.com Technical Support toll-free: 1-866-390-4695 or 1-866-851-1760 Customer Service and Sales 1-877-537-3355 Getting Help 155 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type St. Kitts and Nevis Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/kn la-techsupport@dell.com Technical Support, Customer Service, Sales St. Lucia Online Support toll-free: 1-866-540-3355 www.dell.com/lc la-techsupport@dell.com Technical Support, Customer Service, Sales St. Vincent and the Grenadines Online Support toll-free: 1-866-464-4352 www.dell.com/vc la-techsupport@dell.com Technical Support, Customer Service, Sales Singapore (Singapore) NOTE: The phone numbers in this section International Access Code: 005 should be called from within Singapore or Malaysia only. Country Code: 65 Slovakia (Prague) Online Support 156 Getting Help support.ap.dell.com Technical Support – Dimension, Inspiron, and Electronics and Accessories toll-free: 1 800 394 7430 Technical Support – OptiPlex, Latitude, and Dell Precision toll-free: 1 800 394 7488 Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1 800 394 7478 Customer Service toll-free: 1 800 394 7430 (option 6) Transaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Online Support support.euro.dell.com International Access Code: 00 Country Code: 421 toll-free: 1-866-464-4353 czech_dell@dell.com Technical Support 02 5441 5727 Customer Service 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard (Sales) 02 5441 7585 Country (City) International Access Code Country Code City Code Service Type South Africa (Johannesburg) Online Support International Access Code: Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_za_support@dell.com 09/091 Gold Queue 011 709 7713 Country Code: 27 Technical Support 011 709 7710 City Code: 11 Customer Service 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810 Spain (Madrid) Online Support International Access Code: 00 Home and Small Business Country Code: 34 Technical Support 902 100 130 City Code: 91 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 support.euro.dell.com Corporate Technical Support 902 100 130 Customer Service 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden (Upplands Vasby) Online Support International Access Code: 00 Technical Support support.euro.dell.com 08 590 05 199 Country Code: 46 Relational Customer Service 08 590 05 642 City Code: 8 Home/Small Business Customer Service 08 587 70 527 Employee Purchase Program (EPP) Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 587 705 81 Getting Help 157 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type Switzerland (Geneva) Online Support International Access Code: 00 Taiwan Technical Support – Home and Small Business 0844 811 411 Technical Support – Corporate 0844 822 844 Customer Service – Home and Small Business 0848 802 202 Customer Service – Corporate 0848 821 721 Main 0848 335 599 Fax 022 799 01 90 Sales 022 799 01 01 Online Support International Access Code: 002 Country Code: 886 support.euro.dell.com Tech_support_central_Europe@dell.co Country Code: 41 City Code: 22 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.dell.com.cn/email Technical Support – OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories toll-free: 0080 186 1011 Technical Support – Servers and Storage toll-free: 0080 160 1256 Customer Service toll-free: 0080 160 1250 (option 5) Transaction Sales toll-free: 0080 165 1228 Corporate Sales toll-free: 0080 165 1227 Thailand Online Support International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09 Customer Service toll-free: 1800 006 007 (option 7) Corporate Sales toll-free: 1800 006 009 Transaction Sales toll-free: 1800 006 006 Country Code: 66 Trinidad/Tobago Online Support support.ap.dell.com www.dell.com/tt la-techsupport@dell.com Technical Support, Customer Service, Sales 158 Getting Help toll-free: 1-888-799-5908 Country (City) International Access Code Country Code City Code Service Type Turks and Caicos Islands Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/tc la-techsupport@dell.com Technical Support, Customer Service, Sales U.K. (Bracknell) Online Support toll-free: 1-877-441-4735 support.euro.dell.com International Access Code: 00 dell_direct_support@dell.com Country Code: 44 Customer Service Online City Code: 1344 Sales support.euro.dell.com/uk/en/ECare/form/home.asp Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Customer Service Home and Small Business 0870 906 0010 Corporate 01344 373 185 Preferred Accounts (500–5000 employees) 0870 906 0010 Global Accounts 01344 373 186 Central Government 01344 373 193 Local Government & Education 01344 373 199 Health 01344 373 194 Technical Support Corporate/Preferred Accounts/PCA (1000+ employees) 0870 908 0500 Other Dell Products 0870 353 0800 General Home and Small Business Fax Uruguay Online Support 0870 907 4006 www.dell.com/uy la-techsupport@dell.com Technical Support, Customer Service, Sales toll-free: 000-413-598-2521 Getting Help 159 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Service Type U.S.A. (Austin, Texas) International Access Code: 011 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Country Code: 1 Fax Technical Support (1-877-335-5889) toll-free: 1-800-727-8320 support.dell.com toll-free: 1-800-624-9896 Portable and Desktop AutoTech toll-free: 1-800-247-9362 Small Business toll-free: 1-800-456-3355 Medium and Large Business toll-free: 1-877-671-3355 State and Local Government toll-free: 1-800-981-3355 Federal Government toll-free: 1-800-727-1100 Healthcare toll-free: 1-800-274-1550 K-12 Education toll-free: 1-888-977-3355 Higher Education toll-free: 1-800-274-7799 Printers, Projectors, PDAs, and MP3 Players toll-free: 1-877-459-7298 Customer Service toll-free: 1-800-624-9897 Automated Order Status toll-free: 1-800-433-9014 Small Business toll-free: 1-800-456-3355 Medium and Large Business toll-free: 1-877-671-3355 State and Local Government toll-free: 1-800-981-3355 Federal Government toll-free: 1-800-727-1100 Healthcare toll-free: 1-800-274-1550 K-12 Education toll-free: 1-888-977-3355 Higher Education toll-free: 1-800-274-7799 Employee Purchase Program (EPP) toll-free: 1-800-695-8133 Leases and Loans Dell Preferred Accounts (DPA) Sales Getting Help toll-free: 1-877-DELLTTY Home and Home Office Financial Services 160 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dellfinancialservices.com toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 1-800-289-3355 or 1-800-879-3355 Dell Outlet Store toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Country (City) International Access Code Country Code City Code Service Type U.S. Virgin Islands Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/vi la-techsupport@dell.com Technical Support, Customer Service, Sales Venezuela Online Support toll-free: 1-877-702-4360 www.dell.com/ve la-techsupport@dell.com Technical Support, Customer Service, Sales 0800-100-4752 Getting Help 161 162 Getting Help www.dell.com | support.dell.com Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type Intel Core 2 Duo and Solo processors L1 cache 32 KB per instruction, 32 KB data cache per core L2 cache 2 MB per core External bus frequency 800 MHz System Information System chipset Intel GM965 Express chipset for integrated graphics Intel PM965 Express chipset for discrete graphics Data bus width 64 bits DRAM bus width dual-channel (2) 64-bit buses Processor address bus width 36 bits Flash EPROM 2 MB Graphics bus internal or PCI-E graphics (PEG) PCI bus 32 bits PC Card CardBus controller OZ711EZ1 PC Card connector one (supports one Type I or Type II card) Cards supported PC Card: 3.3 V and 5 V PC Card connector size 80 pins PCI-E Card Flash Card Module (FCM) 512 MB, 1 GB Memory Memory module connector two user-accessible SODIMM sockets Specifications 163 www.dell.com | support.dell.com Memory (continued) Memory module capacities 512 MB, 1 GB, 2 GB 4-GB capable Memory type DDR2 SODIMM Minimum memory 512 MB Maximum memory 4 GB/8 GB capable Smart Card Read/write capabilities reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1) Cards supported 3 V and 5 V Program technology supported Java cards Interface speed 9600–115,200 BPS EMV level level 1 certified WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Ports and Connectors Audio microphone connector, stereo headphone/speakers connector Mini-Card two Type IIIA Mini-Card slots Modem RJ-11 port Network adapter RJ-45 port USB four 4-pin USB 2.0-compliant connectors Video 15-hole connector IEEE 1394 Communications Modem: Type v.92 Data/Fax MDC Modem Controller softmodem Interface HDA Bus Network adapter 164 Specifications 10/100/1000 Ethernet LAN on system board Communications (continued) Wireless internal WLAN, WWAN, and Bluetooth® wireless support (if optional cards are purchased) Video NOTE: Your Dell™ Latitude™ D630 computer has both integrated and discrete video options. Video type: integrated and discrete on system board, hardware accelerated Data bus integrated video Video controller Intel Extreme or Discrete Graphics Video memory Integrated video 256-MB or 512-MB of shared system memory. Audio Audio type two-channel high definition audio (Azalia) Audio controller Sigmatel STAC9205 Codec Stereo conversion 24-bit (analog-to-digital and digital-toanalog) Interfaces: Internal high definition audio (Azalia) codec External microphone-in connector, stereo headphones/speakers connector Speaker one 4-ohm speaker Internal speaker amplifier 2-W channel into 4 ohms Volume controls volume control buttons, keyboard shortcuts, program menus Display Type (active-matrix TFT) WXGA or WXGA+ Active area (X/Y) 303.36 x 189.5 Dimensions: Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Specifications 165 www.dell.com | support.dell.com Display (continued) Operating angle 0° (closed) to 180° Viewing angles: WXGA Horizontal 40/40° WXGA Vertical 10/30° WXGA+ Horizontal 65/65° WXGA+ Vertical 50/50° Pixel pitch: WXGA 0.2588 WXGA+ 0.1971 Power Consumption (panel with backlight) (typical): WXGA 5.0 W (max) WXGA+ 5.5 W (max) Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 73.0-mm (2.9-inch) sensor-active area Height 42.9-mm (1.7-inch) rectangle Track Stick X/Y position resolution (graphics table mode) Size 250 count/sec @ 100 gf protrudes 0.5 mm higher than surrounding keycaps Battery Type: 9-cell lithium-ion battery 166 Specifications 85 WHr Battery (continued) 6-cell lithium-ion battery 56 WHr 4-cell lithium-ion battery 35 WHr Dimensions:185.22 4-cell and 6-cell lithium-ion batteries: Depth 66.6 mm (2.62 inches) Height 19.2 mm (0.76 inch) Width 185.22 mm (72.92 inches) 9-cell lithium-ion battery: Depth 93.3 mm (3.67 inches) Height 20.59 mm (0.81 inch) Width 287.30 mm (11.31 inches) Weight: 9-cell lithium-ion battery 0.51 kg (1.12 lb) AC Adapter Input voltage 100–240 VAC Input current (maximum) 1.5 A Input frequency 50–60 Hz Output current 4.34 A (maximum at 4-second pulse); 3.34 A (continuous) Output power 65 W or higher Rated output voltage 19.5 +/–1.0 VDC Dimensions: Height 32 mm (1.27 inches) Width 337 mm (13.31 inches) Depth 238 mm (9.3 inches) Weight (with CD drive) 2.27 kg (5 lb) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Specifications 167 www.dell.com | support.dell.com Physical Height 32.3 mm (1.27 inches) Width 337 mm (13.3 inches) Depth 238 mm (9.3 inches) Weight (with 6-cell battery): 2.33 kg (5.14 lbs) With CD drive 2.27 kg (5 lbs) Environmental Temperature range: Operating 0° to 40°C (32° to 104°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.9 GRMS Storage 1.3 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating 122 G Storage 163 G Altitude (maximum): 168 Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Specifications Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. 2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Relocate the system with respect to the receiver. • Move the system away from the receiver. • Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product name: Dell™ Latitude™ D630 • Model number: PP18L Appendix 169 • Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 NOTE: For further regulatory information, see your Product Information Guide. Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 170 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer. AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory. AHCI — Advanced Host Controller Interface — An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing (NCQ) and hot plug. ALS — ambient light sensor. antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer. ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent. and recharged. battery operating time — The length of time (minutes or hours) that a portable computer battery powers the computer. BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as system setup. bit — The smallest unit of data interpreted by your computer. Bluetooth® wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. boot sequence — Specifies the order of the devices from which the computer attempts to boot. bootable media — A DVD, CD, or floppy disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have bootable media available. Your Drivers and Utilities media is bootable media. bps — bits per second — The standard unit for measuring data transmission speed. BTU — British thermal unit — A measurement of heat output. bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. battery life span — The length of time (years) during which a portable computer battery is able to be depleted Glossary 171 C C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water. cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations. L1 cache — Primary cache stored inside the processor. Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings. controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices. CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots. L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow. carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over. DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance. CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. CMOS — A type of electronic circuit. Computers use a small amount of battery-powered CMOS memory to hold date, time, and system setup options. COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product ID. 172 Glossary device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver. DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board. DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor. docking device — See APR. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources. DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors. driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer. DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual-core — A technology in which two physical computational units exist inside a single processor package, thereby increasing computing efficiency and multi-tasking ability. dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode. DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or written over. DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.) DVD+RW drive — drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs. DVI — digital video interface — A standard for digital transmission between a computer and a digital video display. ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives. EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity. EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission. ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment. expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards. expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. Glossary 173 F modes can display an unlimited variety of shapes and fonts. Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer. folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size. format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost. FSB — front side bus — The data path and physical interface between the processor and RAM. FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet. G — gravity — A measurement of weight and force. GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows operating systems are GUIs. hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics integrated — Usually refers to components that are physically located on the computer’s system board. Also 174 Glossary referred to as built-in. I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee. Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes. key combination — A command requiring you to press multiple keys at the same time. kHz — kilohertz — A measurement of frequency that equals 1000 Hz. LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN). LCD — liquid crystal display — The technology used by portable computer and flat-panel displays. LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer. local bus — A data bus that provides a fast throughput for devices to the processor. LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device. Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb. Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM. memory address — A specific location where data is temporarily stored in RAM. memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer Glossary 175 processors, buses, and interfaces are often measured in MHz. set. Mini PCI — A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card. Mini-Card — A small card designed for integrated peripherals, such as communication NICs. The MiniCard is functionally equivalent to a standard PCI expansion card. modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail. module bay — See media bay. MP — megapixel — A measure of image resolution used for digital cameras. ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NIC — See network adapter. notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray. optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives. parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks. PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards. ns — nanosecond — A measure of time that equals one billionth of a second. PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. 176 Glossary Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant. POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the startup. processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit). PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image. RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light. PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely. ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM. RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm. RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented. read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems. SAS — serial attached SCSI — A faster, serial version of the SCSI interface (as opposed to the original SCSI parallel architecture). SATA — serial ATA — A faster, serial version of the ATA (IDE) interface. ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. SCSI — small computer system interface — A high-speed interface used to connect devices to a computer, such as Glossary 177 hard drives, CD drives, printers, and scanners. The SCSI can connect many devices using a single controller. Each device is accessed by an individual identification number on the SCSI controller bus. SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the processor. serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from system setup. shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon. SIM — Subscriber Identity Module — A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable computers. smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. standby mode — A power management mode that shuts down all unnecessary computer operations to save energy. Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening 178 Glossary device when a computer experiences resonating shock or is dropped (whether the computer is on or off). surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level. Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer. S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard. system setup — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure userselectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program. TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on). TPM — trusted platform module — A hardware-based security feature that when combined with security software enhances network and computer security by enabling features such as file and e-mail protection. travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer. UAC — user account control— Microsoft Windows Vista™ security feature that, when enabled, provides an added layer of security between user accounts and access to operating system settings. UMA — unified memory allocation — System memory dynamically allocated to video. UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer. USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together. UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference. UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200. video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer. video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance. Glossary 179 W W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access. write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. WWAN — wireless wide area network. A wireless highspeed data network using cellular technology and covering a much larger geographic area than WLAN. WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800." XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files 180 Glossary and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it. Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data.
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