Inseego NVWE725 Dual-Band CDMA / EVDO Modem Card User Manual book
Novatel Wireless Inc Dual-Band CDMA / EVDO Modem Card book
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Contents
Users Manual 5
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 766860 |
| Application ID | GVGrrrXwn/PMXz256lCtrw== |
| Document Description | Users Manual 5 |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 195.24kB (2440466 bits) |
| Date Submitted | 2007-03-09 00:00:00 |
| Date Available | 2007-03-07 00:00:00 |
| Creation Date | 2007-01-25 16:07:44 |
| Producing Software | Acrobat Distiller 7.0.5 (Windows) |
| Document Lastmod | 2007-03-09 15:26:00 |
| Document Title | book.book |
| Document Creator | FrameMaker 7.1 |
| Document Author: | Reggie_Davis |
Dell Precision™ Mobile Workstation M65 User’s Guide FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\title.fm DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY Template Last Updated - 7/01/2005 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Click the links to the left for information on the features and operation of your computer. For information on other documentation included with your computer, see "Finding Information" on page 9. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see "Glossary" on page 151. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, XPS, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, ExpressCharge, and Dell OpenManage are trademarks of Dell Inc.; Intel, Core, and Pentium are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP04X February 2006 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\title.fm Rev.DELL A01 CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm Contents Finding Information About Your Computer Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right Side View Back View 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Bottom View 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using a Battery Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . . . Dell™ QuickSet Battery Meter . . . . Microsoft® Windows® Power Meter Charge Gauge . . . . . . . . . . . . . Low-Battery Warning . . . . . . . . . Conserving Battery Power . 28 . . . . . . . . . . . . . . . . . . . 28 28 28 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 30 Power Management Modes . Standby Mode . Hibernate Mode . 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Power Management Settings . . . . . . . . . . . . . . . . . . . 31 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Storing a Battery . D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm Using the Keyboard Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Functions . . . . . . . . . . . . . . Battery . . . . . . . . . . . . . . . . . . . Display Functions . . . . . . . . . . . . . . Power Management . . . . . . . . . . . . Microsoft® Windows® Logo Key Functions Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . . . . . 36 Playing CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using Multimedia Volume Control Window Volume Control Buttons . Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . 38 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Display Adjusting Brightness . Switching the Video Image . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Display Resolution and Refresh Rate . Dual Independent Display Mode Using the Ambient Light Sensor . 39 . . . . . . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . . . . . . . 41 Using Networks Physically Connecting to a Network or Broadband Modem Network Setup Wizard 39 . . . . . . . . . . . . . . . . . Swapping Primary and Secondary Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Track Stick Cap . 33 33 33 34 34 34 Customizing the Touch Pad and Track Stick 33 . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm Wireless Local Area Network (WLAN) . . . . . . . . . . . . . . . . . . . . . 44 What You Need to Establish a WLAN Connection . . . . . . . . . . . . . 44 Checking Your Wireless Network Card . . . . . . . . . . . . . . . . . . . 44 Setting Up a New WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Connecting to a Wireless Local Area Network. . . . . . . . . . . . . . . 46 Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet 47 Mobile Broadband or Wireless Wide Area Network (WWAN) . . . . . . . . . 48 What You Need to Establish a Mobile Broadband Network Connection . 48 Checking Your Mobile Broadband Network Card . . . . . . . . . . . . . 48 Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . . 48 Enabling/Disabling the Dell Mobile Broadband Network Card. . . . . . . 49 Managing Your Network Settings Through the Dell QuickSet Location Profiler 49 Dell™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Internet Connection Firewall Using Cards Card Types Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a PC Card or ExpressCard . PC Card . . . ExpressCard. 51 . . . . . . . . . . . . . . . . . . . . . . 51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing a Card or Blank . 51 . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Securing Your Computer Security Cable Lock Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 About Smart Cards . . Installing a Smart Card Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Primary/System Password . Using an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 58 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm Using a Hard Drive Password Trusted Platform Module (TPM) Enabling the TPM Feature . . . . . . . . . . . . . . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . . . . . . . . 59 . . . . . . . . . . . . . . . . . . . . . . . . . 59 Security Management Software . . . . . . . . . . . . . . . . . . . . . . . . . Activating the Security Management Software Using the Security Management Software . . . Computer Tracking Software 59 . . . . . . . . . . . . . . 60 60 . . . . . . . . . . . . . . . . . . . . . . . . . . 60 If Your Computer Is Lost or Stolen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 . . . . . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 10 Troubleshooting Dell Technical Update Service Dell Diagnostics When to Use the Dell Diagnostics . . . . . . . . . . . . . . . Starting the Dell Diagnostics From Your Hard Drive . . . . . . Starting the Dell Diagnostics From the Drivers and Utilities CD Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . Dell Support Utility . . . . . . . 63 63 64 64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Accessing the Dell Support Utility . . Clicking the Dell Support Icon . . . . Double-Clicking the Dell Support Icon Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 68 . . . . . . . . . . . . . . . . . . . . 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 E-Mail, Modem, and Internet Problems . IEEE 1394 Device Problems Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 External Keyboard problems Unexpected characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 73 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 73 The computer does not start up The computer stops responding . . . . . . 66 66 66 CD and DVD drive problems Hard drive problems . . . . Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 74 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm A program stops responding or crashes repeatedly . . . . . . . . . . . . 74 A program is designed for an earlier Microsoft® Windows® operating system 74 A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 74 Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General . . . . . . . . . . . Mobile Broadband Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC Card or ExpressCard Problems . Power Problems 75 75 76 76 . . . . . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Ensuring Sufficient Power for Your Computer Docking Power Considerations . . . . . . . . . . . . . . . . . . . . . . . 78 78 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . No sound from integrated speakers No sound from external speakers . No sound from headphones . . . . 79 . . . . . . . . . . . . . . . . . . . . 79 80 80 . . . . . . . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Touch Pad or Mouse Problems Video and Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If the display is blank . . . . . . . . . If the display is difficult to read . . . . If only part of the display is readable . . . . . . . . . . . . . . . . . . . . 81 81 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 System Setup Program Overview . Viewing the System Setup Screens System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Commonly Used Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Boot Sequence. Changing COM Ports . . . . . Enabling the Infrared Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 84 85 85 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm 12 Traveling With Your Computer Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Packing the Computer Travel Tips Traveling by Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 13 Reinstalling Software Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Driver? . . . . . . . . Identifying Drivers . . . . . . . Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 89 89 . . . . . . . . . . . . . 91 . . . . . . . . . . . . . . . . . . . . . . . . 91 Resolving Software and Hardware Incompatibilities Restoring Your Operating System 89 Using Microsoft Windows XP System Restore . Using the Operating System CD. . . . . . . . . . . . . . . . . . . . . . . 91 93 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 . . . . . . . . . . . . . . 14 Adding and Replacing Parts Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recommended Tools . . . . . . . . . Turning Off Your Computer . . . . . . Before Working Inside Your Computer Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Returning a Hard Drive to Dell Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Removing the Device Security Screw . . . . Removing and Installing Media Bay Devices. Hinge Cover 95 95 95 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm Subscriber Identity Module (SIM) Card . Wireless Cards . . . . . . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Wireless Local Area Network (WLAN) Cards Mobile Broadband Cards . . . . . . . . . . . ® . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal Card With Bluetooth Wireless Technology. Coin-Cell Battery . 108 109 . . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 15 Dell™ QuickSet 16 Specifications 17 Getting Help Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . AutoTech Service . . . . . . . . . Automated Order-Status Service . Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 126 126 126 . . . . . . . . . . . . . . . . . . . . . . . . . . 127 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Problems With Your Order . Product Information 125 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 127 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 18 19 Appendix Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer, Keyboard, and Display Touch Pad . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 147 147 147 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\bookTOC.fm CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . 148 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 FCC Notice (U.S. Only) FCC Class B Glossary 147 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Contents FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\findinfo.fm Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities CD (also known as ResourceCD) NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer. A diagnostic program for my computer Drivers for my computer My device documentation Notebook System Software (NSS) Documentation and drivers are already installed on your computer. You can use the CD to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 89) or to run the Dell Diagnostics (see "Dell Diagnostics" on page 63). Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technicalreference material for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com. • • • • • • • • • How to set up my computer Basic troubleshooting information How to run the Dell Diagnostics How to set up a printer Additional information about setting up my computer How to troubleshoot and solve problems How to remove and install parts Specifications How to contact Dell Quick Reference Guide NOTE: This document may be optional and may not ship with your computer. NOTE: This document is available as a PDF at support.dell.com. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Finding Information FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\findinfo.fm What Are You Looking For? Find It Here • • • • • • Dell™ Product Information Guide Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on the bottom of your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. It is recommended that you keep a copy of the Service Tag in a secure location in case your computer is lost or stolen. • Enter the Express Service Code to direct your call when contacting technical support. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 10 Finding Information FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\findinfo.fm What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and support — Service call status and support history, service contract, online discussions with technical support • Reference — Computer documentation, details on my computer configuration, product specifications, and white papers • Downloads — Certified drivers, patches, and software updates • Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. • How to use Windows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click Start→ Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. To download Notebook System Software: 1 Go to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads and click Go. 3 Click your operating system and search for the keyword Notebook System Software. NOTE: The support.dell.com user interface may vary depending on your selections. • Information on network activity, the Power Management Dell QuickSet Help Wizard, hotkeys, and other items controlled by Dell To view Dell QuickSet Help, right-click the QuickSet ® ® in the Microsoft Windows taskbar. icon For more information on Dell QuickSet, see "Dell™ QuickSet" on page 115. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Finding Information 11 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\findinfo.fm What Are You Looking For? Find It Here • How to reinstall my operating system Operating System CD NOTE: The Operating System CD may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the optional Operating System CD (see "Restoring Your Operating System" on page 91.) After you reinstall your operating system, use the Drivers and Utilities CD (ResourceCD) to reinstall drivers for the devices that came with your computer. NOTE: The color of your CD varies based on the operating system you ordered. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 12 Finding Information FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm About Your Computer Front View 13 12 11 10 display latch touch pad/track stick buttons display track stick power button 10 keyboard status lights device status lights 11 volume control buttons speakers (2) 12 mute button keyboard 13 ambient light sensor touch pad D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 13 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm DISPLAY LATCH DISPLAY — Keeps the display closed. — For more information about your display, see "Using the Display" on page 39. — Press the power button to turn on the computer or exit a power management mode (see "Power Management Modes" on page 29). POWER BUTTON NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system shutdown rather than by pressing the power button. If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds). DEVICE STATUS LIGHTS D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 14 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks to indicate battery charge status. Turns on when wireless devices are enabled. To enable or disable WiFi, use the wireless switch on the left side of the computer. Turns on when Bluetooth® wireless technology is enabled. To enable or disable Bluetooth wireless technology, use the wireless switch on the left side of the computer. NOTE: Bluetooth wireless technology is an optional feature on your computer, so the icon turns on only if you ordered Bluetooth wireless technology with your computer. For more information, see the documentation that came with your Bluetooth wireless technology. If the computer is connected to an electrical outlet, the light operates as follows: – Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. – Off: The battery is adequately charged (or external power is not available to charge the battery). If the computer is running on a battery, the light operates as follows: – Off: The battery is adequately charged (or the computer is turned off). – Flashing orange: The battery charge is low. – Solid orange: The battery charge is critically low. SPEAKER — To adjust the volume of the integrated speaker, press the volume control buttons or mute button. — The keyboard includes a numeric keypad as well as the Windows logo key. For information on supported keyboard shortcuts, see "Numeric Keypad" on page 33. KEYBOARD TOUCH PAD — Provides the functionality of a mouse. See "Touch Pad" on page 35 for more information. TO U C H P A D / T R A C K S T I C K B U T T O N S — Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information. NOTE: If you ordered the optional fingerprint reader with your computer, the reader is located between the touch pad buttons. (A LS ) — Helps to control display brightness. For more information, see "Using the Ambient Light Sensor" on page 41. AMBIENT LIGHT SENSOR D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 15 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. VOLUME CONTROL BUTTONS MUTE BUTTON — Press these buttons to adjust the volume. — Press this button to turn off the volume. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 16 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm Left Side View 5 6 security cable slot infrared sensor air vents wireless switch 1394 connector Wi-Fi Catcher™ light audio connectors PC Card slot ExpressCard slot 10 smart card slot 10 — Lets you attach a commercially available antitheft device to the computer. For more information, see "Security Cable Lock" on page 55. SECURITY CABLE SLOT NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot. — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. AIR VENTS CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 17 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm AUDIO CONNECTORS Attach headphones to the Attach a microphone to the connector. connector. E X P R E S S C A R D S L O T — Supports 34- and 54-mm PCI ExpressCards or USB-based ExpressCards (see "Using Cards" on page 51). I N F R A R E D S E N S O R — Lets you transfer files from your computer to another infrared-compatible device without using cable connections. When you receive your computer, the sensor is disabled. You can use the system setup program to enable the sensor. For information on transferring data, see Windows Help, the Help and Support Center, or the documentation that came with your infrared-compatible device. W I R E L E S S S W I T C H — Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology and scans for Wi-Fi networks. For more information about scanning for wireless networks, see "Dell™ Wi-Fi Catcher™ Network Locator" on page 49. NOTE: The wireless switch does not detect Mobile Broadband networks or networks that use internal cards with Bluetooth technology. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 18 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm "off" position Wi-Fi Catcher™ light "on" position "momentary" position WIRELESS SWITCH POSITIONS "off" Disables wireless devices "on" Enables wireless devices "momentary" Scans for Wi-Fi networks. See "Dell™ Wi-Fi Catcher™ Network Locator" on page 49 for more information. W I - F I C A T C H E R ™ L I G H T — The light operates as follows: – Flashing green: Searching for networks – Solid green: Strong network found – Solid yellow: Weak network found – Flashing yellow: Error – Off: No signal found PC C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a blank installed in the slot. For more information, see "Using Cards" on page 51. SMART CARD SLOT — Supports one smart card (see "Smart Cards" on page 55). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 19 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm Right Side View media bay USB connectors (2) M E D I A B A Y — Supports a floppy drive, optical drives, or a second battery or second hard drive (see "Using Multimedia" on page 37). US B C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 20 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. NETWORK CONNECTOR network connector (RJ-45) serial connector USB connector video connector powered USB connector AC adapter connector modem connector (RJ-11) air vents (RJ-45 ) NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector. Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device user’s guide supplied with your computer (see "Physically Connecting to a Network or Broadband Modem" on page 43). US B C O N N E C T O R Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 21 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm POWERED U S B 2.0 C O N N E C T O R Connects USB 2.0 compliant devices, such as a mouse, keyboard, or printer. Can also be used for peripherals that require more than 5 V of power. MODEM CONNECTOR ( R J - 1 1) If you ordered the optional internal modem, connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer (see "Finding Information" on page 9). SERIAL CONNECTOR Connects serial devices, such as a mouse or handheld device. VIDEO CONNECTOR Connects video devices, such as a monitor. AC A D A P T E R C O N N E C T O R — Connects an AC adapter to the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 22 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. AIR VENTS NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 23 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm Bottom View battery-bay latch release docking-device connector battery fan air vents memory module cover hard drive BATTERY-BAY LATCH RELEASE — Releases the battery. See "Replacing the Battery" on page 31 for instructions. B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet (see "Using a Battery" on page 27). MEMORY MODULE COVER page 103). — Covers the compartment that contains the second memory module (see "Memory" on DOCKING-DEVICE CONNECTOR — Lets you attach your computer to the Media Base or other docking device. See the Dell documentation that came with your docking device for more information. — The computer uses an internal fan to create airflow through the fan air vents, which prevents the computer from overheating. FAN AIR VENTS NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 24 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. HARD DRIVE — Stores software and data. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY About Your Computer 25 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\about.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 26 About Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\battery.fm Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, access the Control Panel→ Power Options, and then click the Power Meter tab. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. Battery operating time varies depending on operating conditions. You can install an optional second battery in the media bay to significantly increase operating time. Operating time is significantly reduced when you perform operations including, but not limited to, the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games • Running the computer in maximum performance mode (see "Configuring Power Management Settings" on page 31). NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD. You can check the battery charge before you insert the battery into the computer (see "Checking the Battery Charge" on page 28). You can also set power management options to alert you when the battery charge is low (see "Configuring Power Management Settings" on page 31). CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using a Battery 27 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\battery.fm CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage. Checking the Battery Charge The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge. Dell™ QuickSet Battery Meter If Dell QuickSet is installed, pressto display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge completion time for the battery in your computer. For more information about QuickSet, right-click the icon in the taskbar, and click Help. Microsoft® Windows® Power Meter The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the icon on the taskbar. If the computer is connected to an electrical outlet, a icon appears. Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery, you can check: • Battery charge (check by pressing and releasing the status button) • Battery health (check by pressing and holding the status button) The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can show a status of "charged" but maintain a reduced charge capacity (health). Check the Battery Charge To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 28 Using a Battery FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\battery.fm Check the Battery Health NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help. To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See "Specifications" on page 117 for more information about the battery operating time. Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically. By default, a pop-up window warns you when the battery charge is approximately 90 percent depleted. You can change the settings for the battery alarms in QuickSet or the Power Options Properties window. See "Configuring Power Management Settings" on page 31 for information about accessing QuickSet or the Power Options Properties window. Conserving Battery Power Perform the following actions to conserve battery power: • Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged. • Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time (see "Power Management Modes" on page 29). • Use the Power Management Wizard to select options to optimize your computer’s power usage. These options can also be set to change when you press the power button, close the display, or press . NOTE: See "Power Management Modes" on page 29 for more information on conserving battery power. Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby mode. NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data. To enter standby mode: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using a Battery 29 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\battery.fm • Click Start→ Shut Down→ Stand by. or • Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, use one of the following methods: – Press the power button. – Close the display. – Press . To exit standby mode, press the power button or open the display depending on how you set the power management options. You cannot make the computer exit standby mode by pressing a key or touching the touch pad or track stick. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode. Your computer enters hibernate mode if the battery charge level becomes critically low. To manually enter hibernate mode: • Click Start→ Turn off computer, press and hold , and then click Hibernate. or • Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, use one of the following methods to enter hibernate mode: – Press the power button. – Close the display. – Press . NOTE: Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card (see "Installing a PC Card or ExpressCard" on page 51), or simply restart (reboot) your computer. To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more information on hibernate mode, see the documentation that came with your operating system. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 30 Using a Battery FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\battery.fm Configuring Power Management Settings You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer. • To access the QuickSet Power Management Wizard, double-click the icon in the taskbar. For more information about QuickSet, click the Help button in the Power Management Wizard. • To access the Power Options Properties window, click the Start button→ Control Panel→ Performance and Maintenance→ Power Options. For information on any field in the Power Options Properties window, click the question mark icon on the title bar and then click on the area where you need information. Charging the Battery NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet. The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery. For more information about resolving problems with a battery, see "Power Problems" on page 77. Replacing the Battery CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. NOTICE: You must remove all external cables from the computer to avoid possible connector damage. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer. For information about replacing the second battery, which is located in the media bay, see "Using Multimedia" on page 37. To remove the battery: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using a Battery 31 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\battery.fm 1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 2 Ensure that the computer is turned off. 3 Slide the battery-bay latch release on the bottom of the computer until the release clicks. 4 Using the tab on the battery, lift the battery out of the computer. battery tab battery battery-bay latch release To replace the battery, place the battery in the bay and press down until the battery-bay latch release clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it (see "Charging the Battery" on page 31). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 32 Using a Battery FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\keyboard.fm Using the Keyboard Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. • To enable the keypad, press . The • To disable the keypad, press again. light indicates that the keypad is active. Key Combinations System Functions Opens the Task Manager window Battery Displays the Dell™ QuickSet Battery Meter D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using the Keyboard 33 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\keyboard.fm Display Functions Scales between widescreen and standard aspect ratio video resolutions. Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. and left-arrow key Activates the ambient light sensor, which controls brightness of the display based on light level in the current environment. and up-arrow key Increases brightness on the integrated display only (not on an external monitor). and down-arrow key Decreases brightness on the integrated display only (not on an external monitor). Power Management Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window (see "Configuring Power Management Settings" on page 31). Puts the computer into hibernate mode. Dell QuickSet is required (see "Dell™ QuickSet" on page 115). Microsoft® Windows® Logo Key Functions Windows logo key and Minimizes all open windows Windows logo key and Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and key combination. Windows logo key and Runs Windows Explorer Windows logo key and Opens the Run dialog box Windows logo key and Opens the Search Results dialog box Windows logo key and Opens the Search Results-Computer dialog box (if the computer is connected to a network) Windows logo key and Opens the System Properties dialog box D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 34 Using the Keyboard FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\keyboard.fm To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows Help and Support Center (see "Windows Help and Support Center" on page 11). Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. touch pad touch pad buttons NOTE: If you ordered the optional fingerprint reader with your computer, the reader is located between the touch pad buttons. • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. • To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using the Keyboard 35 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\keyboard.fm • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice. You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse. Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings. 1 Click Start→ Control Panel→ Printers and Other Hardware→ Mouse. For information about the Control Panel, see "Windows Help and Support Center" on page 11. 2 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad and track stick. • Click the Pointer tab to adjust touch pad and track stick settings. 3 Click OK to save the settings and close the window. Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at www.dell.com. 1 Pull the cap off the track stick. 2 Align the new cap over the square track-stick post and gently press the cap down onto the post. NOTICE: The track stick can damage the display if it is not properly seated on the post. 3 Test the track stick to ensure that the cap is seated properly. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 36 Using the Keyboard 5 Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Pull out the tray. 3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. NOTE: If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data. For more information, see the Drivers and Utilities CD (the Drivers and Utilities CD is optional and may not be available for your computer or in certain countries). 4 Push the tray back into the drive. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\media.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Template Last Updated - 7/01/2005 Using Multimedia 37 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\media.fm NOTE: Ensure that you follow all copyright laws when you create CDs. Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. Volume Control Window 1 Click the Start button, point to All Programs (or Programs)→ Accessories→ Entertainment (or Multimedia), and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. Volume Control Buttons You can adjust the volume with the volume control buttons on your computer. See "volume control buttons" on page 16. Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. 1 Click Start→ Control Panel→ Display. 2 Click Settings and click and drag the bar in Screen resolution to change the setting to 1024 by 768 pixels. 3 Click the drop-down menu under Color quality→ Medium (16 bit)→ OK. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 38 Using Multimedia FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\display.fm Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing and the up- or down-arrow key on the keyboard. NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change. You can press the following keys to adjust display brightness: • Press and the up-arrow key to increase brightness on the integrated display only (not on an external monitor). • Press and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor). Switching the Video Image When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the computer display or the external device. Press to switch the video image between the display only, the external device only, or the display and the external device simultaneously. Setting Display Resolution and Refresh Rate To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed. Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. 1 Click Start→ Control Panel→ Display→ Settings. 2 Try different settings for Color quality and Screen resolution. NOTE: As the resolution increases, icons and text appear smaller on the screen. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using the Display 39 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\display.fm If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the entire screen cannot be displayed at one time. For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch pad or track stick to pan up, down, left, and right. NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the user’s guide for the monitor. Dual Independent Display Mode You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space. 1 Connect the external monitor, TV, or projector to the computer. 2 Click Start→ Control Panel→ Display→ Settings. NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. For more information, see your operating system documentation. 3 Click the monitor 2 icon→ Extend my Windows desktop onto this monitor→ Apply. 4 Change Screen resolution to the appropriate sizes for both displays and click Apply. 5 If prompted to restart the computer, click Apply the new color setting without restarting→ OK. 6 If prompted, click OK to resize your desktop. 7 If prompted, click Yes to keep the settings. 8 Click OK to close the Display Properties window. To disable dual independent display mode: 1 Click Settings in the Display Properties window. 2 Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and click Apply. If necessary, press to bring the screen image back to the computer display. Swapping Primary and Secondary Displays To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking): 1 Click Start→ Control Panel→ Display→ Settings→ Advanced→ Displays. See the documentation that came with your video card for additional information. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 40 Using the Display FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\display.fm Using the Ambient Light Sensor The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS detects available environmental light and automatically increases or decreases the display backlighting to compensate for low-light and high-light environments. You can enable or disable the ALS feature by pressing the and left-arrow key combination. NOTE: Do not cover the ALS with any adhesive labels. If covered up, the ALS automatically sets the display brightness to the minimum level. ambient light sensor The ALS is disabled when your computer is shipped to you. If you enable the ALS and then use any of the display brightness key combinations, the ALS is disabled and the display brightness is increased or decreased accordingly. Dell™ QuickSet allows you to enable or disable the ALS feature. You can also adjust maximum and minimum brightness settings that are activated when you enable the ALS feature. For more information about QuickSet, right-click the icon in the taskbar, and click Help. NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled. NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only. It does not control the brightness on any external monitors or projectors. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using the Display 41 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\display.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 42 Using the Display FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm Using Networks Physically Connecting to a Network or Broadband Modem Before you connect your computer to a network that is not wireless, the computer must have a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is securely attached. 2 Connect the other end of the network cable to a network connection device or a network wall connector. NOTE: Do not use a network cable with a telephone wall connector. 3 Connect the other end of the network cable to a network connection device or a network wall connector. NOTE: Do not use a network cable with a telephone wall connector. Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using Networks 43 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2). 4 Complete the checklist. 5 Return to the Network Setup Wizard and follow the instructions on the screen. Wireless Local Area Network (WLAN) A WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network, access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves. What You Need to Establish a WLAN Connection Before you can set up a WLAN, you need: • High-speed (broadband) Internet access (such as cable or DSL) • A broadband modem that is connected and working • A wireless router or access point • A wireless network card for each computer that you want to connect to your WLAN • A network cable with the network (RJ-45) connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card, use one of the following: • The Start button and the Connect To option • Your original computer invoice Start Button and Connect To Option 1 Click the Start button. 2 Point to Connect To, and then click Show all connections. If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card. If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card: 1 Right-click Wireless Network Connection. 2 Click Properties. The Wireless Network Connection Properties window appears. The wireless network card’s name and model number are listed on the General tab. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 44 Using Networks FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the Start button, pointing to Settings, and then pointing to Network Connections. If Wireless Network Connection does not appear, you may not have a wireless network card. Order Confirmation The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer. Setting Up a New WLAN Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem. Connecting a Wireless Router and a Broadband Modem 1 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection (see "Physically Connecting to a Network or Broadband Modem" on page 43). 2 Install any software required for your wireless router. Your wireless router may have been shipped with an installation CD. Such CDs usually contain installation and troubleshooting information. Install the required software according to the manufacturer's instructions. 3 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start menu. 4 Disconnect your broadband modem power cable from the electrical outlet. 5 Disconnect the network cable from the computer and the modem. NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup. 6 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router. 7 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem. 8 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router. 9 Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem. NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure. 10 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize. After 2 minutes, proceed to step 11. 11 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to step 12. 12 Start your computer and wait until the boot process completes. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using Networks 45 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm 13 See the documentation that came with your wireless router to do the following in order to set up the wireless router: • Establish communication between your computer and your wireless router. • Configure your wireless router to communicate with your broadband router. • Find out your wireless router’s broadcast name. The technical term for the name of your router’s broadcast name is Service Set Identifier (SSID) or network name. 14 If necessary, configure your wireless network card to connect to the wireless network. See "Connecting to a Wireless Local Area Network" on page 46. Connecting to a Wireless Local Area Network NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area Network (WLAN)" on page 44. NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology or cellular products. This section provides general procedures for connecting to a network via wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network (WLAN)" on page 44 for more information about how to prepare for connecting your computer to a WLAN. Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed. NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 44. Determining the Wireless Network Device Manager Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices: • Your wireless network card’s client utility • The Windows XP operating system To determine which wireless configuration utility is managing your wireless network card: 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Network Connections. 3 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks. If the Choose a wireless network window states Windows cannot configure this connection, the wireless network card’s client utility is managing the wireless network card. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 46 Using Networks FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card. For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center. To access the Help and Support Center: 1 Click the Start button and click Help and Support. 2 Under Pick a Help topic, click Dell User and System Guides. 3 Under Device Guides, select the documentation for your wireless network card. Completing the Connection to the WLAN When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of the Windows desktop). Follow the instructions provided in any utility prompts that appear on your screen. Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network. Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection. NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network. Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet The wireless activity indicator provides an easy way to monitor the status of your computer’s wireless devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity Indicator Off to turn the wireless activity indicator on or off. The wireless activity indicator indicates whether your computer’s wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status. For more information about the wireless activity indicator, see the Dell QuickSet Help file. For information about QuickSet and how to access the Dell QuickSet Help file, see "Dell™ QuickSet" on page 115. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using Networks 47 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm Mobile Broadband or Wireless Wide Area Network (WWAN) Much like a WLAN, a Mobile Broadband network (also known as a WWAN) is a series of interconnected computers that communicate with each other through wireless technology. However, a Mobile Broadband network uses cellular technology and therefore provides Internet access in the same varied locations from which cellular telephone service is available. Your computer can maintain the Mobile Broadband network connection regardless of its physical location, as long as the computer remains in the service area of your cellular service provider. What You Need to Establish a Mobile Broadband Network Connection NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not both, to establish a Mobile Broadband network connection. Mobile Broadband cards may not be available in all regions. To set up a Mobile Broadband network connection, you need: • A Mobile Broadband ExpressCard or Mini-Card (depending on your computer’s configuration). For instructions on using ExpressCards, see "Using Cards" on page 51. • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the CD that accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support Center (or on the CD that accompanied your card if you purchased it separately from your computer). To access the Help and Support Center, see "Windows Help and Support Center" on page 11. Checking Your Mobile Broadband Network Card For information, see "Checking Your Wireless Network Card" on page 44. Connecting to a Mobile Broadband Network NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to internal cards with Bluetooth® wireless technology or WLAN Mini-Cards. NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 11. The user's guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer. Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet: 1 Click the Dell Mobile Broadband Card Utility icon, , in the Windows taskbar, to run the utility. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 48 Using Networks FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm 2 Click Connect. NOTE: The Connect button changes to the Disconnect button. 3 Follow the instructions on the screen to manage the network connection with the utility. Enabling/Disabling the Dell Mobile Broadband Network Card NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network Connection" on page 48), and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch. You can turn your Mobile Broadband card on and off using the wireless switch on your computer. You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the computer (see "Left Side View" on page 17). If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "wireless switch" on page 18. To monitor the status of your wireless device, see "Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet" on page 47. Managing Your Network Settings Through the Dell QuickSet Location Profiler The QuickSet Location Profiler helps you manage network settings that correspond to your computer’s physical location. It includes two categories of profile settings: • Location Profile Settings • General Mobility Settings You can use Location Profile Settings to create profiles for accessing the Internet with your computer in your office, home, or other public places with Internet services. General Mobility Settings allows you to change the way network connections are handled. The profiles consist of different network settings and equipment that you need when using your computer in different locations. For information about Dell QuickSet, see "Dell™ QuickSet" on page 115. Dell™ Wi-Fi Catcher™ Network Locator The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher™ Network Locator to scan specifically for WiFi wireless local area networks (LAN) in your vicinity. NOTE: For more information about the wireless switch, see "wireless switch" on page 18. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using Networks 49 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\network.fm To scan for WiFi wireless LAN, slide and hold the switch in the "momentary" position for a few seconds. The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, in hibernate mode, or in standby mode, as long as the switch is configured through QuickSet or the BIOS (system setup program) to control WiFi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections. For more information on the Wi-Fi Catcher Network Locator and to enable the feature through QuickSet, see the Dell QuickSet Help. To access the Help file, right-click the icon in the taskbar. Internet Connection Firewall The Internet Connection Firewall provides basic protection from unauthorized access to the computer while the computer is connected to the Internet. The firewall is automatically enabled when you run the Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel. Note that enabling the Internet Connection Firewall does not reduce the need for virus-checking software. For more information, see the Help and Support Center for the Microsoft® Windows® XP operating system. To access the Help and Support Center, see "Windows Help and Support Center" on page 11. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 50 Using Networks FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\cards.fm Using Cards Card Types See "Specifications" on page 117 for information on supported card types. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality. The ExpressCard slot has one connector that supports 54-mm cards. The slot also supports adapters for 34 - mm cards. Card Blanks Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks from other computers may not fit your computer. To remove the blank, see "Removing a Card or Blank" on page 53. Extended Cards An extended card (for example, a wireless network adapter) is longer than a standard card and extends outside the computer. Follow these precautions when using extended PC or ExpressCards: • Protect the exposed end of an installed card. Striking the end of the card can damage the system board. • Always remove an extended card before you pack the computer in its carrying case. Installing a PC Card or ExpressCard You can install a PC Card or ExpressCard in the computer while the computer is running. The computer automatically detects the card. Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. PC Card 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using Cards 51 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\cards.fm 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card. ExpressCard 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 52 Using Cards FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\cards.fm The computer recognizes most cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the card. If you have an adapter, such as the one shown below, you can use 34-mm ExpressCards in the PC Card slot. For information about using the PC Card slot, see "PC Card" on page 51. Removing a Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your Product Information Guide. NOTICE: Click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached. Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Using Cards 53 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\cards.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 54 Using Cards 4 Securing Your Computer NOTE: For information on how to secure your computer while traveling, see "Traveling With Your Computer" on page 87. Security Cable Lock NOTE: Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer. Smart Cards NOTE: The smart card feature may not be available on your computer. About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor under the gold contact pad. The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs. Using smart cards can improve system security by combining something a user has (the smart card) with something only the user should know (a PIN) to provide more secure user-authentication than passwords alone. FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\security.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Template Last Updated - 7/01/2005 Securing Your Computer 55 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\security.fm Installing a Smart Card You can install a smart card in the computer while the computer is running. The computer automatically detects the card. To install a smart card: 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot. gold contact pad smart card (top) 2 Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card protrudes approximately 1/2 inch from the slot. The smart card slot is located below the PC Card slot. If you encounter too much resistance, do not force the card. Check the card orientation and try again. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 56 Securing Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\security.fm Passwords NOTE: Passwords are disabled when you receive your computer. A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer. Type of Password Features Primary/System • Protects the computer from unauthorized access Administrator • Gives system administrators or service technicians access to computers for repair or reconfiguration • Allows you to restrict access to system setup in the same way a primary password restricts access to the computer • Can be used instead of the primary password Hard drive • Helps protect the data on your hard drive or external hard drive (if one is being used) from unauthorized access NOTE: Some hard drives do not support hard drive passwords. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features. If you forget any of your passwords, contact your system administrator or contact Dell (see "Contacting Dell" on page 128). For your protection, Dell support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer. NOTE: Dell OpenManage™ Client Instrumentation version 7.3 or later must be installed on the computer for system administrators to assign passwords remotely. Using a Primary/System Password The primary (system) password allows you to protect the computer from unauthorized access. Access User Accounts from the Control Panel to create user accounts and add or change passwords. After assigning a primary password, you must enter it each time you turn on your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. NOTICE: If you disable the administrator password, the primary password is also disabled. If you have assigned an administrator password, you can use it instead of the primary password. The computer does not specifically prompt you for the administrator password. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Securing Your Computer 57 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\security.fm Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign a unique primary password. To set or change administrator passwords, access User Accounts from the Control Panel. When you set an administrator password, the Configure Setup option becomes available in the system setup program. The Configure Setup option allows you to restrict access to system setup in the same way that a primary password restricts access to the computer. The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password. NOTICE: If you disable the administrator password, the primary password is also disabled. NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned. If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell (see "Contacting Dell" on page 128). Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access. You can also assign a password for an external hard drive (if one is being used) that can be the same as or different from the password for the primary hard drive. After assigning a hard drive password, you must enter it each time you turn on the computer and each time you restore the computer to normal operation from standby mode. If the hard drive password is enabled, you must enter it each time you turn on the computer: A message appears asking for the hard drive password. To continue, enter your password (with no more than eight characters) and press . If you do not enter a password within 2 minutes, the computer returns to its previous operating state. If you enter the wrong password, a message tells you that the password is invalid. Press to try again. If you do not enter the correct password in three attempts, the computer tries to start from another bootable device if the Boot First Device option in the system setup program is set to allow start-up from another device. If the Boot First Device option is not set to allow the computer to start from another device, the computer returns to the operating state it was in when you turned it on. If the hard drive password, the external hard-drive password, and the primary password are the same, the computer prompts you only for the primary password. If the hard drive password is different from the primary password, the computer prompts you for both. Two different passwords provide greater security. NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 58 Securing Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\security.fm Trusted Platform Module (TPM) NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more information, see the TPM software documentation and the help files that came with the software. TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e-mail. The TPM feature is enabled through a system setup option. NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the Archive and Restore section of the EMBASSY Security Center help file. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data. Enabling the TPM Feature 1 Enable the TPM software: Restart the computer and press during the Power On Self Test to enter the system setup program. Select Security→ TPM Security and press . Under TPM Security, select On. Press to exit the setup program. If prompted, click Save/Exit. 2 Activate the TPM setup program: Restart the computer and press during the Power On Self Test to enter the system setup program. Select Security→ TPM Activation and press . Under TPM Activation, select Activate and press . NOTE: You only need to activate TPM once. Once the process is complete, the computer either restarts automatically or prompts you to restart your computer. Security Management Software The security management software is designed to utilize four different features to help you secure your computer: • Log-in management • Pre-boot authentication (using a fingerprint reader, smart card, or password) • Encryption • Private information management D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Securing Your Computer 59 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\security.fm For information about how to use the software and the different security features, see the Getting Started Guide for the software: Click Start→ All Programs→ Wave Systems Corp→ Getting Started Guide. Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature. NOTE: Computer tracking software may not be available in certain countries. NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company that provides the tracking service to report the missing computer. If Your Computer Is Lost or Stolen • Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live. • If the computer belongs to a company, notify the security office of the company. • Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer. The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 60 Securing Your Computer 5 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 73 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell™ computers. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 128). 1 Shut down the computer. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 The Dell Diagnostics can be invoked in one of two ways: • Turn on the computer. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Template Last Updated - 7/01/2005 Troubleshooting 63 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. • Press and hold the key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and Utilities CD. The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. • During the assessment, answer any questions that appear. • If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell (see "Contacting Dell" on page 128). If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 4 Select the Boot from CD-ROM option from the menu that appears and press . 5 Type 1 to start the menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 64 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm Option Function Express Test Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically Custom Test Tests a specific device. You can customize the tests you want to run. Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 128). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 65 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm Tab Function (continued) Parameters Allows you to customize the test by changing the test settings. 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu. If the Dell Support icon does not appear in your taskbar: 1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, double-click, or right-click the icon. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 66 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 147. E N S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L E CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Resolving Software and Hardware Incompatibilities" on page 91. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 63. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD-R W D I S C — See "Standby Mode" on page 29 or search for the keyword standby in the Windows Help and Support Center for information on power management modes. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software. If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 1 Ensure that the computer is turned off. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 67 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm 3 Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. RUN CHECK DISK — 1 Click Start→ My Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. 4 Click Scan for and attempt recovery of bad sectors→ Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone connector only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools→ Options→ Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE CONNECTOR — CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR — USE A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the connector on the modem. (The connector has either a green label or a connector-shaped icon next to it.) • Ensure that you insert the telephone line connector into the modem until it clicks. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 68 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm available on all computers.) VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems. 2 Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E — The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell (see "Contacting Dell" on page 128). B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 128). CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer (see "Dell Support Utility" on page 66). D A T A E R R O R — The hard drive cannot read the data (see "Dell Support Utility" on page 66). D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 103). D I S K C: F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on page 96). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 69 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm E R R O R R E A D I N G PCMCIA C A R D — The computer cannot identify the PC Card. Reinsert the card or try another PC Card (see "Using Cards" on page 51). E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 128). The file being copied is too large for the destination drive. The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. G A T E A2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 103). G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 83). K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 63). K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 63). K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 63). K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 70 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm Diagnostics (see "Dell Diagnostics" on page 63). M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 103). M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 103) and, if necessary, replace them. M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 103) and, if necessary, replace them. M E M O R Y O D D / E V E N L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 103) and, if necessary, replace them. M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 103) and, if necessary, replace them. N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 128). No timer tick interrupt. A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see "Hard Drive" on page 96). If the problem persists, contact Dell (see "Contacting Dell" on page 128). O P T I O N A L ROM B A D C H E C K S U M — The optional ROM apparently failed. Contact Dell (see "Contacting Dell" on page 128). A required .DLL file was not found. The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click Start→ Control Panel→ Add or Remove Programs. 2 Select the program you want to remove. 3 Click Remove or Change/Remove and follow the prompts on the screen. 4 See the program documentation for installation instructions. S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See the Help and Support Center for instructions. If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R — The operating system cannot find a specific track on the hard drive. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 71 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. If the message reappears, contact Dell (see "Contacting Dell" on page 128). T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 128). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "System Setup Program" on page 83). T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 63). X:\ IS NOT ACCESSIBLE. T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again. W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer. IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T T H E I EEE 13 94 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S — 1 Click Start→ Control Panel→ Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E — If the device was provided by Dell, contact Dell (see "Contacting Dell" on page 128). If the device was provided by a different manufacturer, contact that manufacturer. E N S U R E T H A T T H E I EEE 13 94 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you perform the various checks. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 72 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click Start→ All Programs→ Accessories→ Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D — 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click Start→ All Programs→ Accessories→ Notepad. 5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Contacting Dell" on page 128). R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63). If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell" on page 128). Unexpected characters D I S A B L E T H E N U M E R I C K E Y P A D — Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 73 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm The computer does not start up E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T . The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding or crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. END THE PROGRAM — 1 Press simultaneously. 2 Click Task Manager. 3 Click Applications. 4 Click the program that is no longer responding. 5 Click End Task. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next. 2 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 74 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CD S S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 63. If all tests run successfully, the error condition is related to a software problem. Memory Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 103). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 103). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 63). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see "Memory" on page 103) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see "Memory" on page 103). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 63). Network Problems Fill out the "Diagnostics Checklist" on page 128 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 75 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm General C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network connector. C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network communication exists. Replace the network cable. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN. C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. Mobile Broadband Network NOTE: The Dell Mobile Broadband Card Utility user’s guide is located under Help and Support. You can also download the user’s guide from support.dell.com. NOTE: The icon appears in the notification area if the computer has a Dell Mobile Broadband card installed. Double-click the icon to launch the utility. C A N N O T C O N N E C T — The Dell Mobile Broadband Card must be activated on the network in order to connect. Position the mouse over the icon in the notification area to read the status of the connection. If the status indicates the mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 76 for more information. If problems persist, contact your Mobile Broadband service carrier for details on your plan. C H E C K Y O U R M O B I L E B R O A D B A N D N E T W O R K S E R V I C E — Contact your Mobile Broadband service carrier to verify coverage plan and supported services. C H E C K T H E S T A T U S I N T H E D E L L M O B I L E B R O A D B A N D C A R D U T I L I T Y — Click the launch the utility. Check the status in the main window: icon in the taskbar to • No card detected – Restart the computer and launch the utility again. • Wireless Disabled – Ensure that the Dell Wi-Fi Catcher™ switch is in the "on" position. Additionally, right-click the icon and ensure that the switch is enabled. • Searching – The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband network. If the searching state persists, ensure that the signal strength is adequate. • No service – The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile Broadband network provider. • Check your WWAN service – Contact your Mobile Broadband network service provider to verify coverage plan and supported services. A C T I V A T E Y O U R M O B I L E B R O A D B A N D C A R D — Before you connect to the Internet, you must activate the Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 11. The user's guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 76 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm PC Card or ExpressCard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E C A R D — Ensure that the card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D C A R D — Contact Dell (see "Contacting Dell" on page 128). I F Y O U H A V E P R O B L E M S W I T H A C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Card manufacturer. Power Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. C H A R G E T H E B A T T E R Y — The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see "Contacting Dell" on page 128). C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0° C (32° F), the computer will not start up. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 77 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See "Configuring Power Management Settings" on page 31. R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reinstall the memory modules (see "Memory" on page 103). Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65-W or 90-W AC adapter. However, for optimum system performance, you should always use a 90-W adapter. Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a WARNING message. Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer operation is not possible on battery power alone. Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D/Dock. Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer. AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 78 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — 1 Click Start→ Control Panel→ Printers and Other Hardware→ View installed printers or fax printers. 2 If the printer is listed, right-click the printer icon. 3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS — • See the scanner documentation for cable connection information. • Ensure that the scanner cables are securely connected to the scanner and the computer. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions. Sound and Speaker Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from integrated speakers A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 79 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm COMMENT verify shortcuts--add back in if necessary R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 89. No sound from external speakers E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers and Utilities" on page 89. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 63. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS — 1 Click Start→ Control Panel→ Printers and Other Hardware→ Mouse. 2 Try adjusting the settings. C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D — 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 80 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) For more information on using the system setup program, see "System Setup Program" on page 83. TE S T T H E M O U S E C O N T R O L L E R — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Dell Diagnostics" on page 63). R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 89. Video and Display Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and Support Center (see "Windows Help and Support Center" on page 11). S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switch the video image to the display. If the display is difficult to read A D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key. M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Troubleshooting 81 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click Start→ Control Panel→ Appearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. R U N T H E V I D E O D I A G N O S T I C S T E S T S — If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics (see "Dell Diagnostics" on page 63). Then contact Dell (see "Contacting Dell" on page 128). S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages" on page 69. If only part of the display is readable CONNECT AN EXTERNAL MONITOR — 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 128). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 82 Troubleshooting FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\setup.fm System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, access the Help and Support Center (see "Windows Help and Support Center" on page 11). You can use the system setup program as follows to: • Set or change user-selectable features—for example, your computer password • Verify information about the computer's current configuration, such as the amount of system memory After you set up the computer, run the system setup program to familiarize yourself with your system configuration information and optional settings. You may want to write down the information for future reference. The system setup screens display the current setup information and settings for your computer, such as: • System configuration • Boot order • Boot (start-up) configuration and docking-device configuration settings • Basic device-configuration settings • System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY System Setup Program 83 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\setup.fm In the system setup program, primary categories of settings are listed on the left. To view the types of settings in a category, highlight the category and press . When you highlight a setting type, the right side of the screen displays the value for that setting type. You can change settings that appear as white type on the screen. Values that you cannot change (because they are determined by the computer) appear less bright. System-setup key functions are listed across the bottom of the screen. Commonly Used Settings Certain settings require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Sequence page, which is located in the System category. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 84. The Boot Sequence page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: • Diskette Drive • Modular bay HDD • Internal HDD • CD/DVD/CD-RW drive During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list. • To enable or disable a device, highlight the item and press the space bar. Enabled items appear as white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle. • To reorder a device in the list, highlight the device and then press or (not case-sensitive) to move the highlighted device up or down. Boot sequence changes take effect as soon as you save the changes and exit the system setup program. Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 84 System Setup Program FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\setup.fm 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. 5 When the boot device list appears, highlight the device from which you want to boot and press . The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. Changing COM Ports Serial Port, which is located in the Onboard Devices category, allows you to map the serial port COM address or disable the serial port and its address, which frees computer resources for another device to use. Enabling the Infrared Sensor 1 Locate Fast IR under Onboard Devices. NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial connector. 2 Press . 3 Use the arrow keys to select the infrared COM port setting. 4 Press . 5 Follow the instructions on the screen. After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up and use an infrared device, see the infrared device documentation and "Windows Help and Support Center" on page 11. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY System Setup Program 85 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\setup.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 86 System Setup Program FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\travel.fm Traveling With Your Computer Identifying Your Computer • Attach a name tag or business card to the computer. • Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. • Create a file on the Microsoft® Windows® desktop called if_found. Place information such as your name, address, and phone number in this file. • Contact your credit card company and ask if it offers coded identification tags. Packing the Computer • Remove any external devices attached to the computer and store them in a safe place. Remove any cables attached to installed PC Cards, and remove any extended PC Cards (see "Removing a Card or Blank" on page 53). • To make the computer as light as possible, replace any devices installed in the module bay with the Dell TravelLite™ module. • Fully charge the main battery and any spare batteries that you plan to carry with you. • Shut down the computer. • Disconnect the AC adapter. NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the display. • Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell™ carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on. • Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment. Travel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not check the computer as baggage. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Traveling With Your Computer 87 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\travel.fm • Consider changing your power management options to maximize battery operating time (see "Configuring Power Management Settings" on page 31). • If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government. • Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters. • Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers. Traveling by Air NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected. • Ensure that you have a charged battery available in case you are asked to turn on the computer. • Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 88 Traveling With Your Computer FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\software.fm Reinstalling Software Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The optional Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. 1 Click Start→ Control Panel→ System. 2 Click Hardware→ Device Manager. 3 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 89). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Reinstalling Software 89 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\software.fm 1 Click Start→ Control Panel→ System. 2 Click Hardware→ Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click Drivers→ Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver (see "Using Microsoft Windows XP System Restore" on page 91). Using the Drivers and Utilities CD NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer. If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the ResourceCD). 1 Save and close any open files, and exit any open programs. 2 Insert the Drivers and Utilities CD. In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue. 3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears. 4 Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. 5 After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus. A link or links appear(s) for the specific drivers and utilities used by your computer. 6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install. 7 Click Install (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If Install is not present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file. If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 90 Reinstalling Software FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\software.fm Manually Reinstalling Drivers NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program (see "Enabling the Infrared Sensor" on page 85) before continuing with the driver installation. 1 After extracting the driver files to your hard drive as described in the previous section, right-click My Computer on the Windows desktop→ Properties→ Hardware→ Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). 3 Double-click the name of the device for which you are installing the driver. 4 Click Driver→ Update Driver. 5 Click Install from a list or specific location (Advanced)→ Next. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click Next→ Finish and restart your computer. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter→ I need to resolve a hardware conflict on my computer→ Next. Restoring Your Operating System You can restore your operating system in the following ways: • Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. • If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD only if System Restore did not resolve your operating system problem. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, see "Windows Help and Support Center" on page 11. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Reinstalling Software 91 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\software.fm NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click Start→ Help and Support. 2 Click the task for System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 89) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration→ Next. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 92 Reinstalling Software FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\software.fm Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click Start→ Control Panel→ Performance and Maintenance→ System→ System Restore. 2 Ensure that Turn off System Restore is unchecked. Using the Operating System CD Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 89). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows XP System Restore" on page 91). To reinstall Windows XP, you need the following items: • Dell™ Operating System CD • Dell Drivers and Utilities CD NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any required, including the drivers required if your computer has a RAID controller. drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your system. Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The optional Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears and restart the computer. 3 Press immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. 4 Follow the instructions on the screen to complete the installation. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Reinstalling Software 93 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\software.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 94 Reinstalling Software 9 Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 95 and "Before Working Inside Your Computer" on page 95. • You have read the safety information in your Dell™ Product Information Guide. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe • Flash BIOS update (see the Dell Support website at support.dell.com) Turning Off Your Computer NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1 Shut down the operating system: Save and close any open files, exit any open programs, click Start→ Shut Down. Select Shut down→ OK. The computer turns off after the operating system shutdown process finishes. 2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds. Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Template Last Updated - 7/01/2005 Adding and Replacing Parts 95 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2 Turn off your computer (see "Turning Off Your Computer" on page 95). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall connector. 3 Disconnect any telephone or network cables from the computer. 4 Disconnect your computer and all attached devices from their electrical outlets. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 5 Remove the battery (see "Replacing the Battery" on page 31). 6 Press the power button to ground the system board. 7 Remove any installed ExpressCards or PC Cards (see "Removing a Card or Blank" on page 53). Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is turned on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin" on page 95. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 96 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 2 Turn the computer upside-down, and remove the two screws that secure the hard drive carrier to the chassis. screws (2) NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive carrier out of the computer. 4 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 5 Slide the new hard drive into the bay and into the connector until it is fully seated. 6 Replace the screws. 7 Install the operating system for your computer (see "Restoring Your Operating System" on page 91). 8 Install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities" on page 89). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 97 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging hard drive Media Bay NOTE: If the device security screw is not present, you can remove and install devices while the computer is running and connected to a docking device (docked). Removing the Device Security Screw If present, you must remove the device security screw before you remove the device: 1 Save and close any open files, exit any open programs, and shut down the computer. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Close the display and turn the computer upside-down. 4 Use a #1 Phillips screwdriver to remove the device security screw from the bottom of the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 98 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 1 device security screw 2 device latch release Removing and Installing Media Bay Devices NOTE: If the device security screw is not installed, you can remove and install devices while the computer is running and connected to a docking device (docked). NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. 1 If present, remove the device security screw from the bottom of the computer (see "Removing the Device Security Screw" on page 98). 2 If the computer is running, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop. 3 Press the device latch release. 4 Pull the device out of the media bay. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 99 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 5 Push the new device into the bay until it clicks. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the hinge cover. 1 Follow the procedures in "Before You Begin" on page 95. 2 Turn the computer top-side up, and then open the display all the way (180 degrees) so that it rests on your work surface. NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously. 3 Insert a scribe in the indent to carefully pry up the hinge cover on the right side. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 100 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm hinge cover indent 4 Ease the hinge cover up, moving from right to left, and remove it. 5 To replace the hinge cover, insert the left edge of the cover into the hinge cover slot, and press from left to right until the cover snaps into place. Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the hinge cover (see "Hinge Cover" on page 100). 3 Remove the three screws at the top of the keyboard. NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. 4 Rotate the keyboard forward and lay it on the palm rest to allow access to the keyboard connector on the system board. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 101 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 5 Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on the system board. keyboard keyboard connector keyboard screws cable connector NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place. 6 To replace the keyboard, connect the keyboard connector to the system board. 7 Place the tabs along the front edge of the keyboard into the palm rest and lay the keyboard down on the palmrest. 8 Replace the three screws at the top of the keyboard. 9 Replace the hinge cover. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 102 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 117 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. The computer has two memory slots, DIMM A and DIMM B. DIMM A is located on top of the computer under the keyboard, and DIMM B is located on the bottom of the computer under the memory module cover. DIMM A holds the basic memory module as configured from the factory. If you did not order additional memory, DIMM B is empty. Generally, if you add memory, you use DIMM B. If you are upgrading memory, you may need to install memory in DIMM A and DIMM B, depending on the extent of the upgrade. To install a memory module in DIMM A: 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the hinge cover (see "Hinge Cover" on page 100). 3 Remove the keyboard (see "Keyboard" on page 101). 4 Ground yourself by touching one of the metal connectors on the back of the computer. NOTICE: If you leave the area, ground yourself again when you return to the computer. 5 If you are replacing a memory module, remove the existing module: NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 103 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm memory module securing clips (2) NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 6 Ground yourself and install the new memory module: Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. 7 Replace the keyboard (see "Keyboard" on page 101). 8 Replace the hinge cover (see "Hinge Cover" on page 100). 9 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 10 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click Start, click Help and Support, and then click Computer Information. To install a memory module in DIMM B: 1 Follow the procedures in "Before You Begin" on page 95. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 104 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 2 Turn the computer upside-down, loosen the captive screw on the memory module cover, and then remove the cover. captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 105 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm memory module securing clips (2) NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 4 Ground yourself and install the new memory module: Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. 5 Replace the memory module cover and tighten the screw. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 7 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 106 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information. Subscriber Identity Module (SIM) Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the battery (see "Replacing the Battery" on page 31). 1 SIM card 3 Slide the SIM card into the compartment with the cut-off corner of the card facing away from the compartment. Wireless Cards If you ordered a wireless LAN or WAN card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 107 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm Wireless Local Area Network (WLAN) Cards 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the hinge cover (see "Hinge Cover" on page 100). 3 Remove the keyboard (see "Keyboard" on page 101). 4 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. 5 If a card is not already installed, go to step 6. If you are replacing a card, remove the existing card: Disconnect the antenna cable from the card. antenna cables Release the card by spreading the metal securing tabs until the card pops up slightly. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 108 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm WLAN card metal securing tabs (2) Lift the card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: Do not insert a Mobile Broadband network card into the WLAN card slot. NOTE: The WLAN card may have two or three connectors, depending on the type of card you ordered. 6 Install the card: NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card. Move any antenna cables out of the way to make space for the WLAN card. Align the card with the connector at a 45-degree angle, and press the card into the connector until it clicks. NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered. Most connectors have color-coded markings that correspond to the type of cable required. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your WLAN card. 7 Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly. Mobile Broadband Cards 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the hinge cover (see "Hinge Cover" on page 100). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 109 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 3 Remove the keyboard (see "Keyboard" on page 101). 4 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. 5 If a card is not already installed, go to step 6. If you are replacing a card, remove the existing card: Disconnect the antenna cables from the card. antenna cables Release the card by spreading the metal securing tabs until the card pops up slightly. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 110 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm Mobile Broadband card metal securing tabs (2) Lift the card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 6 Install the card: NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card. Align the card with the connector at a 45-degree angle, and press the card into the connector until it clicks. NOTE: Most connectors have color-coded markings that correspond to the type of cable required. For more specific information about which cable to connect to which connector, see the documentation that came with your Mobile Broadband card. Connect the antenna cable or cables to the Mobile Broadband card, ensuring that you route the cables correctly. Internal Card With Bluetooth® Wireless Technology CAUTION: Before performing the following procedures, read the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 111 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. If you ordered an internal card with Bluetooth wireless technology with your computer, it is already installed. 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the hinge cover (see "Hinge Cover" on page 100). metal tab card card cable connector NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components. 3 Remove the card from its compartment in the computer. Slide the card to the right. Rotate the card toward the front of the computer. Lift the card out of the computer. 4 Disconnect the card from the card cable connector. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 112 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm card card connector card cable connector Coin-Cell Battery CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 95. 2 Remove the hinge cover (see "Hinge Cover" on page 100). 3 Remove the keyboard (see "Keyboard" on page 101). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Adding and Replacing Parts 113 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\parts.fm 1 mylar 2 coin-cell battery 3 battery cable connector 4 Remove the battery cable connector from the connector on the system board. 5 Being careful not to break the plastic, slightly raise the corner of the mylar above the battery. 6 While holding the mylar, grasp the battery and pull out of the battery compartment. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 114 Adding and Replacing Parts FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\quickset.fm Dell™ QuickSet NOTE: This feature may not be available on your computer. Dell™ QuickSet provides you with easy access to configure or view the following types of settings: • Network connectivity • Power management • Display • System information Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon, , in the Microsoft® Windows® taskbar. The taskbar is located in the lower-right corner of your screen. For more information about QuickSet, right-click the QuickSet icon and select Help. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Dell™ QuickSet 115 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\quickset.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 116 Dell™ QuickSet 11 Specifications Processor Processor type Intel® Core™ Duo processor NOTE: Your computer may have an Intel® Core™ Solo processor, depending on your order configuration. L1 cache 64 KB (internal) L2 cache 2 MB (on die) External bus frequency 667 MHz System Information System chipset Intel 945PM Data bus width 64 bits DRAM bus width 64 bits Processor address bus width 36 bits PC Card CardBus controller O2Micro Oz711 CardBus controller PC Card connector one (supports one Type I or Type II card) Cards supported 3.3 V and 5 V PC Card connector size 80 pins Data width (maximum) PCMCIA 16 bits CardBus 32 bits Smart Card Read/write capabilities reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1) Cards supported 3 V and 5 V Program technology supported Java cards Interface speed 9600–115,200 BPS EMV level level 1 certified FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Template Last Updated - 7/01/2005 Specifications 117 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm Smart Card (continued) WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Memory Memory module connector two user-accessible SODIMM sockets Memory module capacities 256 MB, 512 MB, 1 GB, and 2 GB Memory type 533/667 DDRII SDRAM Minimum memory 512 MB Maximum memory 4 GB NOTE: The total amount of usable memory available will be less than 4 GB, depending on the actual computer configuration. Ports and Connectors Serial 9-pin connector; 16550C-compatible, 16-byte buffer connector Video 15-hole connector Audio microphone miniconnector, stereo headphones/speakers miniconnector USB four 4-pin USB 2.0-compliant connectors Infrared sensor sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Modem RJ-11 support Network adapter RJ-45 port D-Dock Standard D-dock connector for devices such as D-Docks advanced port replicators and expansion stations. Communications Modem: Type v.92 56K MDC Controller softmodem Interface Intel HDA bus Network adapter 1 Gb Ethernet LAN on system board D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 118 Specifications FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm Communications (continued) internal WLAN, WWAN, and Bluetooth® wireless support (if optional cards are purchased) Wireless Graphics Data bus PCI Express Controller/ Memory 512 MB NVIDIA Quadro FX 350M TurboCache NOTE: The total of local and shared system memory used by this video card is up to 512 MB. Local integrated memory is 256 MB. Up to 256 MB of system memory may be allocated to support video, depending on system memory size and other factors. LCD interface LVDS TV support NTSC or PAL in S-video and composite modes (through docking device only) Audio Audio type High Definition Audio (Soft Audio) Audio controller SigmaTel STAC9200 Stereo conversion 24-bit (stereo digital-to-analog), 24-bit (stereo analog-to-digital) Interfaces: Internal PCI bus/HDA External microphone miniconnector, stereo headphones/speakers miniconnector Speaker two 4-ohm speakers Internal speaker amplifier 2-W channel into 4ohms Volume controls keyboard shortcuts or program menus Display Type (active-matrix TFT) WXGA, WSXGA+, or WUXGA Dimensions: Height 222.5 mm max (8.7 inches) Width 344.5 mm (13.56 inches) D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Specifications 119 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm Display (continued) Diagonal 391.16 mm (15.4 inches) Operating angle 0° (closed) to 180° Viewing angles: WXGA horizontal 40/40° WXGA vertical 10/30° WSXGA+ horizontal 65/65° WSXGA+ vertical 50/50° WUXGA horizontal 65/65° WUXGA vertical 50/50° Pixel pitch: WXGA 0.2588 (15.4-inch) WSXGA+ 0.1971 (15.4-inch) WUXGA 0.1725 (15.4-inch) Power consumption (panel with backlight) (typical): WXGA 5.0 W (max.) WSXGA+ 5.5 W (max.) WUXGA 6.0 W (max.) Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan) Key travel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 120 Specifications FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm Touch Pad Height 48.88-mm (1.92-inch) rectangle Track Stick X/Y position resolution (graphics table mode) 250 count/sec @ 100 gf Size protrudes 0.5 mm higher than surrounding keycaps Battery Type: 9-cell lithium-ion battery 85 WHr 6-cell lithium-ion battery 53 WHr Dimensions: Depth 77.2 mm (3.08 inches) Height 20.0 mm (0.80 inch) Width 187.03 mm (7.48 inches) Weight: 9-cell lithium-ion battery 0.485 kg (1.07 lb) typical 6-cell lithium-ion battery 0.355 kg (0.783 lb) typical Voltage 14.8 VDC Charge time (approximate): Computer on 2.5 hours Computer off 1 hour Operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See "Battery Performance" on page 27 for more information. Life span (approximate) 500 discharge/charge cycles Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Specifications 121 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm AC Adapter Input voltage 100–240 VAC Input current (maximum) 1.5 A Input frequency 50–60 Hz Output current 4.62 A Output power 90 W Rated output voltage 19.5 VDC Dimensions: Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth 133.85 mm (5.25 inches) Weight (with cables) 0.4 kg (0.9 lb) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 35.3 mm (1.4 inches) Width 361 mm (14.2 inches) Depth 262.6 mm (10.3 inches) Weight approximately 6.1 lb, depending on configuration Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.66 GRMS D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 122 Specifications FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm Environmental (continued) Storage 1.30 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating 122 G Storage 163 G Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Specifications 123 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\specs.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 124 Specifications FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Getting Help Obtaining Assistance CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1 Complete the procedures in "Troubleshooting" on page 63. 2 Run the Dell Diagnostics (see "Dell Diagnostics" on page 63). 3 Make a copy of the "Diagnostics Checklist" on page 128 and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. 5 If the preceding steps have not resolved the problem, contact Dell (see "Contacting Dell" on page 128). NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the support service, see "Support Service." NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin American countries) www.dell.ca (Canada only) D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 125 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) AutoTech Service Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the support service. For the telephone number to call, see the contact numbers for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region. Support Service Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell’s support service, see ""Obtaining Assistance" on page 125" and then call the number for your country as listed in "Contacting Dell" on page 128. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 126 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 127 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 128 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm • support.dell.com (support) • premiersupport.dell.com (support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 E-mail for servers and EMC® storage products: la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730 Tech Support toll-free: 0-800-444-0733 Tech Support Services toll-free: 0-800-444-0724 Sales Aruba 0-810-444-3355 General Support toll-free: 800-1578 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 129 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Australia (Sydney) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.com Country Code: 61 City Code: 2 Home and Small Business 1-300-655-533 Government and Business toll-free: 1-800-633-559 Preferred Accounts Division (PAD) toll-free: 1-800-060-889 Customer Care (after sales) toll-free 1-333-55(option 3) Support (portables and desktops) toll-free: 1-300-655-533 Support (servers and workstations) toll-free: 1-800-733-314 Corporate Sales toll-free: 1-800-808-385 Transaction Sales toll-free: 1-800-808-312 Fax toll-free: 1-800-818-341 Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales 0820 240 530 00 City Code: 1 Home/Small Business Fax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Support for XPS portable computers only 0820 240 530 81 Home/Small Business Support for all other Dell computers 0820 240 530 14 Preferred Accounts/Corporate Support Switchboard 0660 8779 0820 240 530 00 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 130 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Country Code: 32 City Code: 2 Area Codes, Local Numbers, and Toll-Free Numbers Support for XPS portable computers only 02 481 92 96 Support for all other Dell computers 02 481 92 88 Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Brazil Website: www.dell.com/br International Access Code: 00 Customer Support, Support Country Code: 55 Support Fax 51 481 5470 City Code: 51 Customer Care Fax 51 481 5480 0800 90 3355 Sales 0800 90 3390 British Virgin Islands General Support Brunei Customer Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 toll-free: 1-866-278-6820 Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated support) toll-free: 1-800-247-9362 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med./large business, government) toll-free: 1-800-326-9463 Support (Home Sales/Small Business) toll-free: 1-800-847-4096 Support (med./large bus., government) toll-free: 1-800-387-5757 Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) 1-877-335-5767 Sales (Home Sales/Small Business) toll-free: 1-800-387-5752 Sales (med./large bus., government) toll-free: 1-800-387-5755 Spare Parts Sales & Extended Service Sales 1 866 440 3355 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 131 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Support Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-7541 toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Support website: support.dell.com.cn Country Code: 86 Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Support Fax Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2969 Support (OptiPlex™, Latitude™, and Dell Precision™) toll-free: 800 858 0950 Support (servers and storage) toll-free: 800 858 0960 Support (projectors, PDAs, switches, routers, and so on) toll-free: 800 858 2920 Support (printers) toll-free: 800 858 2311 Customer Care toll-free: 800 858 2060 Customer Care Fax Colombia toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2557 Large Corporate Accounts GCP toll-free: 800 858 2055 Large Corporate Accounts Key Accounts toll-free: 800 858 2628 Large Corporate Accounts North toll-free: 800 858 2999 Large Corporate Accounts North Government and Education toll-free: 800 858 2955 Large Corporate Accounts East toll-free: 800 858 2020 Large Corporate Accounts East Government and Education toll-free: 800 858 2669 Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621 General Support Getting Help 592 818 1308 Home and Small Business D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 132 592 818 1350 980-9-15-3978 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Costa Rica General Support Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 0800-012-0435 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ Country Code: 45 Support for XPS portable computers only 7010 0074 Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Switchboard Fax (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Switchboard Fax (Home/Small Business) 3287 5001 Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: support.euro.dell.com/fi/fi/emaildell/ Country Code: 358 Support 09 253 313 60 City Code: 9 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 133 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Support for XPS portable computers only 0825 387 129 Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard Switchboard (calls from outside of France) 0825 004 700 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax (calls from outside of France) 04 99 75 40 01 Corporate Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Support for XPS portable computers only 06103 766-7222 City Code: 6103 Support for all other Dell computers 06103 766-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 06103 766-9570 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 134 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Support 00800-44 14 95 18 Gold Service Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Hong Kong Website: support.ap.dell.com International Access Code: 001 Support E-mail: apsupport@dell.com Country Code: 852 Support (Dimension and Inspiron) 2969 3188 Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com 1600338045 Support and 1600448046 Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 135 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers Country Code: 353 Support for XPS portable computers only 1850 200 722 City Code: 1 Support for all other Dell computers 1850 543 543 U.K. Support (dial within U.K. only) 0870 908 0800 Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica General Support (dial from within Jamaica only) D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 136 Getting Help 02 577 821 1-800-682-3639 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Support (servers) Country Code: 81 Support outside of Japan (servers) City Code: 44 Support (Dimension and Inspiron) Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690 Support outside of Japan (PDAs, projectors, printers, routers) 81-44-556-3468 Faxbox Service 044-556-3490 24-Hour Automated Order Service 044-556-3801 Customer Care 044-556-4240 Business Sales Division (up to 400 employees) 044-556-1465 Preferred Accounts Division Sales (over 400 employees) 044-556-3433 Large Corporate Accounts Sales (over 3500 employees) 044-556-3430 Public Sales (government agencies, educational institutions, and medical institutions) 044-556-1469 Global Segment Japan 044-556-3469 Individual User 044-556-1760 Switchboard 044-556-4300 Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support toll-free: 080-200-3800 Country Code: 82 Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801 Sales toll-free: 080-200-3600 City Code: 2 Fax 2194-6202 Switchboard 2194-6000 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 137 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Website: support.euro.dell.com International Access Code: 00 Support Country Code: 352 Home/Small Business Sales 342 08 08 075 +32 (0)2 713 15 96 Corporate Sales 26 25 77 81 Customer Care +32 (0)2 481 91 19 Fax 26 25 77 82 Macao Support Country Code: 853 Customer Service (Xiamen, China) 34 160 910 Transaction Sales (Xiamen, China) 29 693 115 toll-free: 0800 105 Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 880 193 Country Code: 60 Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 881 306 Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 881 386 Customer Care toll-free: 1800 881 306 (option 6) Transaction Sales toll-free: 1 800 888 202 Corporate Sales toll-free: 1 800 888 213 City Code: 4 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 138 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 Customer Support International Access Code: 00 Country Code: 52 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Support for XPS portable computers only 020 674 45 94 Country Code: 31 Support for all other Dell computers 020 674 45 00 City Code: 20 Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 139 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.com Country Code: 64 Area Codes, Local Numbers, and Toll-Free Numbers Customer Care toll-free: 0800-289-335 (option 3) Support (for desktop and portable computers) toll-free: 0800 446 255 Support (for servers and workstations) toll-free: 0800 443 563 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Support for XPS portable computers only 815 35 043 Support for all other Dell products 671 16882 Relational Customer Care 671 17575 001-800-220-1006 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.com Country Code: 48 Customer Service Phone 57 95 700 City Code: 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 140 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Support Area Codes, Local Numbers, and Toll-Free Numbers 707200149 Customer Care Sales 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488 Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478 Country Code: 65 Customer Care toll-free: 1 800 394 7430 (option 6) Transaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Slovakia (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 421 Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard (Sales) 02 5441 7585 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 141 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers 09/091 Gold Queue 011 709 7713 Country Code: 27 Support 011 709 7710 City Code: 11 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810 Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 142 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/se/sv/emaildell/ Country Code: 46 Support for XPS portable computers only 0771 340 340 City Code: 8 Support for all other Dell products 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Employee Purchase Program (EPP) Support 08 590 05 594 Sales 08 590 05 185 Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: Tech_support_central_Europe@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 20 140 14 44 Support Fax Support for XPS portable computers only 0848 33 88 57 Support (Home and Small Business) for all other Dell products 0844 811 411 Support (Corporate) 0844 822 844 Customer Care (Home and Small Business) 0848 802 202 Customer Care (Corporate) 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.com Country Code: 886 Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 00801 60 1256 Customer Care toll-free: 00801 60 1250 (option 5) Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 143 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Thailand Website: support.ap.dell.com International Access Code: 001 Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07 Country Code: 66 Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09 Customer Care toll-free: 1800 006 007 (option 7) Corporate Sales toll-free: 1800 006 009 Transaction Sales toll-free: 1800 006 006 Trinidad/Tobago General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay E-mail: dell_direct_support@dell.com Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500 Support for XPS portable computers only 0870 366 4180 Support (direct and general) for all other products 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts (500–5000 employees) Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 General Support toll-free: 000-413-598-2521 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 144 Getting Help FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A. (Austin, Texas) Automated Order-Status Service toll-free: 1-800-433-9014 International Access Code: 011 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 Country Code: 1 Support (Dell TV, Printers, and Projectors) for Relationship customers toll-free 1-877-459-7298 Consumer (Home and Home Office) Support for all other Dell products toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service and Support toll-free: 1-877-Dellnet (1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business Customer Service and Support toll-free: 1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Printers and Projectors Support toll-free: 1-877-459-7298 Public (government, education, and healthcare) Customer Service and Support toll-free: 1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Dell Sales toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Getting Help 145 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\help.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 146 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\appendix.fm Appendix Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. • Use a can of compressed air to remove dust from between the keys on the keyboard. NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product. • Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is clean. • Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Touch Pad 1 Shut down your computer. 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries. See "Replacing the Battery" on page 31. 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppies to remove contaminants that accumulate during normal operation. CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Appendix 147 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\appendix.fm 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs. Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. 2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Relocate the system with respect to the receiver. • Move the system away from the receiver. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 148 Appendix FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\appendix.fm • Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Product name: Dell Precision™ Mobile Workstation M65 Model number: PP04X Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Appendix 149 FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\appendix.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 150 Appendix FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. data files from your hard drive regularly. battery — A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet. battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. battery operating time — The length of time (minutes or hours) that a portable computer battery holds a charge while powering the computer. ACPI — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer. BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as system setup program. AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory. bit — The smallest unit of data interpreted by your computer. ALS — ambient light sensor. Bluetooth® wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer. boot sequence — Specifies the order of the devices from which the computer attempts to boot. APR — advanced port replicator — A docking device that allows you to conveniently use an external monitor, keyboard, mouse, and other devices with your portable computer. bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities or ResourceCD is a bootable CD. ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent. bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. bps — bits per second — The standard unit for measuring data transmission speed. backup — A copy of a program or data file on a floppy, CD, DVD, or hard drive. As a precaution, back up the BTU — British thermal unit — A measurement of heat output. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Glossary 151 www.dell.com | support.dell.com FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water. cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations. L1 cache — Primary cache stored inside the processor. L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD — compact disc — An optical form of storage media, typically used for audio and software programs. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product ID. Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings. controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices. CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots. cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow. CD drive — A drive that uses optical technology to read data from CDs. CD player — The software used to play music CDs. The CD player displays a window with buttons that you use to play a CD. DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance. CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over. DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver. DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 152 Glossary FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm it is typically used to connect PS/2 keyboard or mouse cable connectors. DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or written over. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.) DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor. docking device — See APR. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources. DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors. driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer. DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode. DVD+RW drive — drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs. DVI — digital video interface — A standard for digital transmission between a computer and a digital video display. ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives. EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity. EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission. DVD — digital versatile disc — A high-capacity disc usually used to store movies. DVD drives read most CD media as well. ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment. DVD drive — A drive that uses optical technology to read data from DVDs and CDs. expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards. DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie. DVD-R — DVD recordable — A recordable version of a expansion slot — A connector on the system board (in some computers) where you insert an expansion card, D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Glossary 153 www.dell.com | support.dell.com FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm connecting it to the system bus. ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. floppy — An electromagnetic form of storage media. Also known as a floppy diskette or a floppy disk. floppy drive — A disk drive that can read and write to floppy disks. folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size. format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost. G — gravity — A measurement of weight and force. GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz. graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts. GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows operating systems are GUIs. hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word. Other help files function as standalone reference sources. Help files typically have a filename extension of .hlp or .chm. FSB — front side bus — The data path and physical interface between the processor and RAM. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet. HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser. HTTP — hypertext transfer protocol — A protocol for D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 154 Glossary FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in. I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IrDA — Infrared Data Association — The organization that creates international standards for infrared communications. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee. Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes. key combination — A command requiring you to press multiple keys at the same time. kHz — kilohertz — A measurement of frequency that equals 1000 Hz. LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN). LCD — liquid crystal display — The technology used by portable computer and flat-panel displays. LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer. local bus — A data bus that provides a fast throughput for devices to the processor. LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device. Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb. Mbps — megabits per second — One million bits per second. This measurement is typically used for D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Glossary 155 www.dell.com | support.dell.com FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse over a hard, flat surface to move the pointer or cursor on your screen. ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM. memory address — A specific location where data is temporarily stored in RAM. notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray. memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz. Mobile Broadband network — A wireless high-speed data network using cellular technology and covering a much larger geographic area than WLAN. Also known as WWAN. modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail. module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. monitor — The high-resolution TV-like device that displays computer output. network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NIC — See network adapter. ns — nanosecond — A measure of time that equals one billionth of a second. NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set. optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives. parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition — A physical storage area on a hard drive that is D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 156 Glossary FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks. PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards. PIN — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized access to computer networks and other secure systems. PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant. POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the startup. processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit). program — Any software that processes data for you, including spreadsheet, word processor, database, and game packages. Programs require an operating system to run. PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely. RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented. read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Glossary 157 www.dell.com | support.dell.com FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light. ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM. RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm. RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer. frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon. shutdown — The process of closing windows and exiting programs, exiting the operating system, and turning off your computer. You can lose data if you turn off your computer before completing a shutdown. smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. software — Anything that can be stored electronically, such as computer files or programs. RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems. S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. standby mode — A power management mode that shuts down all unnecessary computer operations to save energy. ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off). SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the processor. surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level. serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from system setup. shortcut — An icon that provides quick access to Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SIM — Subscriber Identity Module. A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable computers. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 158 Glossary FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm are 800 x 600 and 1024 x 768. dynamically allocated to video. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer. UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer. S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard. system setup program— A utility that serves as an interface between the computer hardware and the operating system. The system setup program allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program. system tray — See notification area. TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on). travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer. UMA — unified memory allocation — System memory USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together. UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference. UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200. video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer. video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY Glossary 159 www.dell.com | support.dell.com FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\glossary.fm vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. video resolution — See resolution. WWAN — wireless wide area network. See Mobile Broadband network. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance. W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800." XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it. Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access. write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY 160 Glossary
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