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Qiao User Guide Inspiron 910

SETUP GUIDEINSPIRON
  Model PP39SINSPIRON 910SETUP GUIDE
Notes, Notices, and CautionsNOTE: A NOTE indicates important information that helps you make better use of your computer.NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.__________________Information in this document is subject to change without notice.© 2008 Dell Inc. All rights reserved.Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, the DELL logo, Inspiron, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel, and Atom are registered trademarks and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows XP are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.Model PP39SJune 2008   P/N M770H  Rev. A00
3INSPIRONSetting Up Your Inspiron Ultra Mobile Device  . . . . . . . . . . . . . . . . . . . . . . . .5Before Setting Up Your Computer  . . . . . . . . . 5Connect the AC Adapter   . . . . . . . . . . . . . . . .6Connect the Network Cable (optional)  . . . . .7Press the Power Button  . . . . . . . . . . . . . . . . . 8Microsoft® Windows® XP Setup. . . . . . . . . . . 9Connect to the Internet (Optional) . . . . . . . . . 9Using Your Inspiron Ultra Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Left Side Features  . . . . . . . . . . . . . . . . . . . . . 14Computer Base and Keyboard Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Display Features  . . . . . . . . . . . . . . . . . . . . . . 18Removing and Replacing the Battery  . . . . . 19Software Features . . . . . . . . . . . . . . . . . . . . . 20Solving Problems . . . . . . . . . . . . . . . . . . . . .21Network Problems . . . . . . . . . . . . . . . . . . . . . 21Power Problems   . . . . . . . . . . . . . . . . . . . . . . 22Memory Problems . . . . . . . . . . . . . . . . . . . . . 23Lockups and Software Problems . . . . . . . . . 23Using Support Tools. . . . . . . . . . . . . . . . . . .26Dell Support Center . . . . . . . . . . . . . . . . . . . . 26System Messages  . . . . . . . . . . . . . . . . . . . . . 27Hardware Troubleshooter . . . . . . . . . . . . . . . 28Dell Diagnostics   . . . . . . . . . . . . . . . . . . . . . . 28Restoring Your Operating System  . . . . . . .31Windows Operating System Reinstallation . . . . . . . . . . . . . . . . . . . . . . . . . 31Getting Help  . . . . . . . . . . . . . . . . . . . . . . . . .33Technical Support and Customer Service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Contents
4  Online Services  . . . . . . . . . . . . . . . . . . . . . . . 34AutoTech Service. . . . . . . . . . . . . . . . . . . . . . 35Product Information. . . . . . . . . . . . . . . . . . . . 35Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 36Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 37Finding More Information and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .38Basic Specifications . . . . . . . . . . . . . . . . . .40Index  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
5INSPIRONSetting Up Your Inspiron Ultra Mobile DeviceThis section provides information about setting up your Inspiron 910 ultra mobile device and connecting peripherals. Before   Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Inspiron ultra mobile device may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 in) at the back of the computer and a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an  enclosed space, such as a cabinet or drawer when it is powered on. NOTICE: Placing or  stacking heavy or sharp objects on the computer may result in permanent damage to the computer.
6Setting Up Your Inspiron Ultra Mobile Device  Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and  power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
7Setting Up Your Inspiron Ultra Mobile Device Connect the Network Cable (optional)To use a  wired network connection, plug in the network cable.
8Setting Up Your Inspiron Ultra Mobile Device Press the Power Button
9Setting Up Your Inspiron Ultra Mobile Device Microsoft® Windows® XP  SetupIf you ordered Windows XP operating system with your computer, it is already configured. To set up Windows XP for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection.NOTICE: Do not interrupt the operating system’s setup process, doing so may render your computer unusable. Connect to the  Internet (Optional)NOTE: ISPs (Internet Service Providers) and ISP offerings vary by country.To connect to the Internet, you need an external modem or network connection and an Internet service provider ( ISP). NOTE: If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from the Dell website at www.dell.com.Setting Up a Wired Internet Connection in Windows XPIf you are using a dial-up connection, connect the telephone line to the external USB modem (optional) and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions and see “Setting Up Your Internet Connection in Windows XP” on page 10.Setting Up a Wireless Connection in Windows XPBefore you can use your wireless Internet connection, you need to connect to your wireless router.
10Setting Up Your Inspiron Ultra Mobile Device To set up your connection using a wireless router:Save and close any open files, and exit any 1. open programs.Click 2. Start→ Internet Explorer→ Connect to the Internet.Follow the instructions on the screen  to 3. complete the setup. Setting Up Your Internet Connection in Windows XPTo set up an Internet connection, perform the steps in the following section.NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.Save and close any open files, and exit any 1. open programs.Click 2. Start→ lnternet Explorer→ Connect to the Internet.In the next window, click the appropriate 3. option:If you do not have an ISP, click a.  Choose from a list of Internet service providers (ISPs).
11Setting Up Your Inspiron Ultra Mobile Device If you have already obtained setup b. information from your ISP but you did not receive a setup CD, click Set up my connection manually.If you have a setup CD, click c.  Use the CD I got from an ISP.NOTE: Your computer may or may not have an optical drive. Use an external optical drive or any external storage device for the procedures that involve media.Click 4. Next.If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup.NOTE: If you do not know which type of connection to select, contact your ISP.Click the appropriate option under 5. How do you want to connect to the Internet?, and click Next.Use the setup information provided by your 6. ISP to complete the setup.
INSPIRON12Your Inspiron 910 has indicators, buttons, and features that provide information at-a-glance and time-saving shortcuts for common tasks.Right Side FeaturesUsing Your Inspiron Ultra Mobile Device54321
13Using Your Inspiron Ultra Mobile Device 1 Audio Out/ Headphone connector– Connects to a pair of headphones, or sends audio to a powered speaker or sound system.2 Audio In/ Microphone connector – Connects to a microphone or input signal for use with audio programs.3 USB 2.0 connector – Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.4 VGA connector – Connects to a monitor or projector.5 Network connector – If you are using a cabled network signal, this connects your computer to a network or broadband device.
14Using Your Inspiron Ultra Mobile Device Left Side Features1234
15Using Your Inspiron Ultra Mobile Device 1Security cable slot – Attaches a commercially available antitheft device to the computer.NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer.2 AC adapter connector – Connects to the AC adapter to power on the computer and charge the battery when the computer is not in use.3 USB 2.0 connectors (2) – Connect to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.4 SD •M S/Pro •MMC  3-in-1 Media card reader – Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:Secure digital (SD) memory card• Secure Digital High Capacity (SDHC) • cardMulti Media Card (MMC)• Memory Stick•
16Using Your Inspiron Ultra Mobile Device Computer Base and Keyboard Features124563
17Using Your Inspiron Ultra Mobile Device 1Power indicator light – Turns on when the system is powered on.The light operates as follows:Solid white: The system is on.• Flashing white: The system is in • standby mode.Off: The system is off or in hibernate • mode.2Battery status light – Flashes amber light to indicate that the battery charge is low. Connect to an AC adapter to charge the battery. 3Touch pad – Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface.4 Integrated single analog microphone – Provides quality sound for video chatting and voice recording.5Touch pad buttons – Provide left- and right-click functions like those on a mouse.6Keyboard – The settings for this keyboard can be personalized by using the system setting utility.
18Using Your Inspiron Ultra Mobile Device Display FeaturesThe display panel holds an optional camera and accompanying dual microphones.1 Camera activity light (optional) – Indicates when the camera is on or off. Based on selections you made when purchasing your computer, your computer may not include a camera.2Camera (optional) – Built-in camera for video capture, conferencing, and chat. Based on the selections you made when purchasing your computer, your computer may not include a camera.3Display – Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide.123
19Using Your Inspiron Ultra Mobile Device 12Removing and Replacing the BatteryCAUTION: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers.CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter).1Battery2Battery release latch (2)To remove the battery:Shut down the computer and turn it over. 1. Slide the battery release latch to the unlock 2. position and hold.Slide the battery out. 3. To replace the battery, slide it into the bay until it clicks into place.
20Using Your Inspiron Ultra Mobile Device Software  FeaturesNOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com.Productivity and CommunicationYou can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets depending on the applications installed in your computer. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on.Entertainment and MultimediaYou can use your computer to watch videos, play games, listen to music and internet radio stations.Customizing the Desktop in Windows XPYou can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Display Properties window.To access the display properties window: Right-click an open area of the desktop.1. Click 2. Properties, to open the Display Properties window and learn more about your customization options.
21INSPIRONNetwork ProblemsWireless ConnectionsIf the wireless  network connection is lost — You can manage the Wireless LAN using Windows Wireless Network Connections, accessed from Control Panel.— Interference may be blocking or interrupting your wireless connection. Try moving the computer closer to your wireless routerWired ConnectionsIf the network connection is  lost — The cable is loose or damaged. Check the cable to ensure it is plugged in • and not damaged.The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:Green — A good connection exists between • a 10-Mbps network and the computer. Orange — A good connection exists between • a 100-Mbps network and the computer. Off — The computer is not detecting a • physical connection to the network.NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections.NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.Solving    Problems
22Solving Problems Power Problems If the power light is off — The computer is either turned off or is not  receiving power.Reseat the power cable into both the • power connector on the computer and the electrical outlet.If the computer is plugged into a power strip, • ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.Ensure that the electrical outlet is working • by testing it with another device, such as a lamp.Check the AC adapter cable connections. If • the AC adapter has a light, ensure that the light on the AC adapter is on.If the power light is solid white and the computer is not responding — The display may not be responding. Press the power button until the computer turns off and then turn it back on. If the problem persists, see the Dell Technology Guide on your computer or on the Dell Support website at support.dell.com.If the power light is blinking white — The computer is in standby mode. Press a key on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to resume normal operation.If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:Power, keyboard, and mouse extension • cables.Too many devices connected to a power • strip.
23Solving Problems Multiple power strips connected to the same • electrical outlet.Memory Problems If you receive an insufficient memory message—Save and close any open files and exit any • open programs  you are not using to see if that resolves the problem.See the software documentation for • minimum memory requirements. If necessary, install additional memory (See the Service Manual on the Dell Support website at support.dell.com).Reseat the memory modules (See the • Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory.If you experience other memory problems — Ensure that you are following the memory • installation guidelines (see the Service Manual on the Dell Support website at support.dell.com).Check if the memory module is compatible • with your computer. Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see “Basic Specifications” on page 40.Run the Dell Diagnostics (see “Dell • Diagnostics” on page 28).Reseat the memory modules (see the • Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. Lockups and Software Problems If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the  electrical outlet.
24Solving Problems If a program stops responding — End the program:Press <Ctrl><Shift><Esc> simultaneously.1. Click 2. Applications.Click the program that is no longer 3. respondingClick 4. End Task.If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.NOTE: Software usually includes installation instructions in its documentation or on the media (CD or DVD).NOTE: Your computer may or may not have an optical drive. Use an external optical drive or any external storage device for the procedures that involve media.If the computer stops responding — NOTICE: You might lose data if you are unable to perform an operating system shutdown.Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.If a program is designed for an earlier Microsoft® Windows® operating system — Run the Program Compatibility Wizard. The Program  Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system environments.Click 1. Start→ All Programs→ Accessories→ Program Compatibility Wizard.In the welcome screen, click 2. Next.Follow the instructions on the screen.3.
25Solving Problems If a solid blue screen appears — Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer using the touch pad or mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.If you have other software problems — Back up your files immediately.• Use a virus-scanning program to check the • hard drive or CDs.Save and close any open files or programs • and shut down your computer through the Start menu.Check the software documentation or • contact the software manufacturer for troubleshooting information:Ensure that the program is compatible  –with the operating system installed on your computer.Ensure that your computer meets the  –minimum hardware requirements needed to run the software. See the software documentation for information.Ensure that the program is installed and  –configured properly.Verify that the device drivers do not  –conflict with the program.If necessary, uninstall and then reinstall  –the program. Write down any error message that is  –displayed to help in troubleshooting.
INSPIRON26 Using Support ToolsNOTE: The instructions in this section are for computers with Windows XP operating system installed.Dell Support CenterThe Dell  Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com.Click the   icon in the taskbar to run the application. The home page provides links to access:Self Help (Troubleshooting, Security, System • Performance, Network/Internet, Backup/ Recovery, and Windows operating system)Alerts (technical support alerts relevant to • your computer)Assistance from Dell (Technical Support with • DellConnect™, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp)About Your System (System Documentation, • Warranty Information, System Information, Upgrades & Accessories)The top of the Dell Support Center home page displays your computer’s model number along with its service tag and express service code.For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com.
27Using Support Tools System  MessagesIf your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 37 for assistance.Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error see “Contacting Dell” on page 37 for assistance.CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 37 for assistance.Hard-disk (HDD) drive failure — Possible hard disk drive failure during HDD POST, see “Contacting Dell” on page 37 for assistance.Hard-disk (HDD) drive read failure — Possible hard disk drive failure during HDD boot test see “Contacting Dell” on page 37 for assistance.Keyboard failure — Keyboard failure or loose cable.No boot device available — No bootable partition on hard disk drive, the hard disk drive connector is loose, or no bootable device exists.If the hard drive is your boot device, ensure • that the connector is connected and that the drive is installed properly and partitioned as a boot device.
28Using Support Tools Enter system setup and ensure that the boot • sequence information is correct (see the Service Manual on the Dell Support website at support.dell.com).No timer tick interrupt — A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at support.dell.com).USB over current error — Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them.NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem — S.M.A.R.T error, possible hard disk drive failure. This feature can be enabled or disabled in the BIOS setup (see “Contacting Dell” on page 37 for assistance).Hardware TroubleshooterIf a device is either not detected during the operating system  setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.To start the Hardware Troubleshooter:Click 1. Start→ Help and Support.Type 2.  hardware troubleshooter in the search field and press <Enter> to start the  search.In the search results, select the option that 3. best describes the problem and follow the remaining troubleshooting steps. Dell  Diagnostics If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 23 and run the
29Using Support Tools Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: Dell Diagnostics works only on Dell computers.NOTE: The Drivers and Utilities media is optional and may not ship with your computer.See the System Setup section in the Service Manual to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.Starting Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.NOTE: If your computer cannot display a screen image, see “Contacting Dell” on page 37.Ensure that the computer is connected to an 1. electrical outlet that is known to be working properly.Turn on (or restart) your computer.2. When the DELL3.  ™ logo appears, press <0> immediately. Select Diagnostics from the boot menu and press <Enter>.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.Press any key to start the Dell Diagnostics 4. from the diagnostics utility partition on your hard drive.
30Using Support Tools Starting Dell Diagnostics From the Drivers and Utilities MediaNOTE: Your computer may or may not have an optical drive. Use an external optical drive or any external storage device for the procedures that involve media.Insert the1.  Drivers and Utilities media.Shut down and restart the computer.2. When the DELL logo appears, press <0> immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.When the boot device list appears, highlight 3. CD/DVD/CD-RW and press <Enter>.Select the 4.  Boot from CD-ROM option from the menu that appears and press <Enter>.Type 1 to start the CD menu and press 5. <Enter> to proceed.Select 6.  Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.When the Dell Diagnostics 7. Main Menu appears, select the test you want to run.
31INSPIRONIf you received an Operating System media with your computer, you can use it to restore your operating system.  However, using the  Operating System media also deletes all data on the hard drive. NOTE: Your computer may or may not have an optical drive. Use an external optical drive or any external storage device for the procedures that involve media.Windows Operating System ReinstallationBefore you BeginIf you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.To reinstall Windows, you need the following items:Dell Operating System•  mediaDell Drivers and Utilities•  media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.Restoring Your Operating System
32Restoring Your Operating System  Reinstalling  Windows XPThe reinstallation process can take one to two hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.Save and close any open files and exit any 1. open programs.Insert the 2. Operating System media.Click 3. Exit if the Install Windows message appears.Restart the computer.4. When the DELL logo appears, press <0> 5. immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.When the boot device list appears, highlight 6. CD/DVD/CD-RW Drive and press <Enter>.NOTE: Your computer may or may not have an optical drive. Use an external optical drive or any external storage device for the procedures that involve media.Press any key to 7.  Boot from CD-ROM.Follow the instructions on the screen to complete the installation.
33INSPIRONIf you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:See “Solving Problems” on page 1.  20 for information and procedures that pertain to the problem your computer is experiencing.See “Dell Diagnostics” on page 2.  28 for procedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on 3. page 36.Use Dell’s extensive suite of online services 4. available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 34 for a more extensive list of Dell Support online.If the preceding steps have not resolved the 5. problem, see “Before You Call” on page 36 and then “Contacting Dell” on page 37.NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.NOTE: Dell’s Express Service Code system may not be available in all countries.When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.NOTE: Some of the services mentioned below are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting   Help
34Getting Help  Technical  Support and Customer ServiceDell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.To contact Dell’s support service, see “Before You Call” on page 36 and then see the contact information for your region or go to support.dell.com.  Online  ServicesYou can learn about Dell products and services on the following websites:www.dell.com• www.dell.com/ap•   (Asian/Pacific countries only)www.dell.com/jp•   (Japan only)www.euro.dell.com•   (Europe only)www.dell.com/la•   (Latin American and Caribbean countries)www.dell.ca•   (Canada only)You can access Dell Support through the following websites and e-mail addresses:Dell Support websitessupport.dell.com• support.jp.dell.com•   (Japan only)support.euro.dell.com•   (Europe only)Dell Support e-mail   addressesmobile_support@us.dell.com• support@us.dell.com•  la-techsupport@dell.com•   (Latin America and Caribbean countries only)apsupport@dell.com•  (Asian/Pacific countries only)Dell Marketing and Sales e-mail addressesapmarketing@dell.com•  (Asian/Pacific countries only)
35Getting Help sales_canada@dell.com•   (Canada only)Anonymous file transfer protocol (FTP)ftp.dell.com• Log in  as user: anonymous, and use your e-mail address as your password.AutoTech  ServiceDell’s automated support service–AutoTech–provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see “Contacting Dell” on page 37. Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see “Contacting Dell” on page 37 for problems with your order.If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see “Contacting Dell” on page 37.Product InformationIf you need  information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page 37..
36Getting Help   Before  You  CallNOTE: Have your Express Service Code ready when you  call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.   Diagnostic  ChecklistName:• Date:• Address:• Phone number:• Service Tag (bar code on the back or bottom • of the computer):Express Service Code:• Return Material Authorization Number (if • provided by Dell support technician):Operating system and version:• Devices:• Expansion cards:• Are you connected to a network? Yes /No• Network, version, and network adapter:• Programs and versions:• See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to
37Getting Help a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic • code:Description of problem and troubleshooting • procedures you performed: Contacting  DellNOTE: See “Before You Call” on page 36 before you contact Dell.For customers in the United States, call 800- WWW-DELL  (800-999-3355).NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:Visit 1. support.dell.com.Verify your country or region in the 2. Choose A Country/Region drop-down menu at the bottom of the page. Click 3. Contact Us on the left side of the page.Select the appropriate service or support link 4. based on your need.Choose the method of contacting Dell that is 5. convenient for you.
INSPIRON38Finding More  Information and  ResourcesIf you need to:  See:reinstall your operating system. your Operating System media.run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files.the Drivers and Utilities media.NOTE: Drivers and documentation updates can be found on the Dell™ Support website at support.dell.com.learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth®, networking, and e-mail.the Dell  Technology Guide installed on your hard drive. upgrade your computer with new or additional memory, or a new hard drive.reinstall or replace a worn or defective part.the Service Manual on the Dell Support website at support.dell.comNOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer.
39Finding More Information and Resources If you need to:  See:find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement.the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.find your Service tag/Express Service Code— You must use the service tag to identify your computer on support.dell.com or to contact technical support.the back or bottom of your computer.find drivers and downloads.access  technical support and product help.check on your order status for new purchases.find solutions and answers to common questions.locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.the Dell™  Support website at support.dell.com.
INSPIRON40 Basic   SpecificationsSystem Model - Dell Inspiron 910This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Service Manual on the Dell Support website at support.dell.com. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.Processor Type Intel® Atom™ N270L2 cache 512 KBExternal bus frequency 533 MHz MemoryConnectors one internally-accessible SO-DIMM socketCapacities 512 MB, and 1 GBMemory type 533/667/800 MHz DDR2 SO-DIMMMemory configuration possible512 MB, 1 GBNOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support.dell.com.
41Basic Specifi cations Computer InformationSystem  Chipset  Intel 945GSEData bus width 64 bitsDRAM bus width single channel 64-bit busesProcessor address bus width32 bitsFlash EPROM 1 MBPCI Bus 32 bitsCommunications Modem type External V.92 56K USB ModemModem interface Universal Serial Bus (USB)Communications Network adapter 10/100 Ethernet LAN on system boardWireless internal WLAN, WWAN (Mini-Card), Bluetooth® wireless technologyVideovideo controller Intel 945GSE UMAvideo memory 8 MB of system memoryLCD interface LVDS
42Basic Specifi cations AudioAudio type 2 channel High Definition AudioAudio controller ALC268Stereo conversion24-bit (analog-to-digital and digital-to-analog)Internal InterfaceIntel High Definition AudioExternal Interfaceintegrated analog microphone, microphone-in connector, stereo headphones/speakers connector Speaker two 4-ohm speakersInternal speaker amplifier0.5 watt per channel into 4 ohmVolume controls program menusPorts and ConnectorsAudio integrated analog microphone, microphone connector, one stereo headphone/speakers connectorMini-Card two Type IIIA Full Mini Card slotNetwork adapter RJ-45 portUSB three 4-pin USB 2.0-compliant connectorsVideo 15-hole connector
43Basic Specifi cations DisplayType (TrueLife) 8.9 inch WSVGADimensions:Height 129.55 mm (5.1 in)Width 213.36 mm (8.2 in)Maximum resolution 1024 x 600Refresh rate 60 HzOperating angle 0° (closed) to 135°Luminance 162 min. 180 typ. cd/m² (5 point avg)Viewing Angles:Horizontal ±40° (LED) min.Vertical +15°/–30° (LED) min.Pixel pitch 0.1905x0.189 mmControls brightness can be controlled through keyboard shortcuts (see Dell Technology Guide for more information.)KeyboardNumber of keys 61 (U.S. and Canada); 66 (Europe); 68 (Japan); 62 (Korea)
44Basic Specifi cations Camera (optional)Pixel 0.3 megapixel1.3 megapixelVideo resolution 320x240 ~1280x1024 (640x480 at 30fps)Diagonal viewing angle66°TouchpadX/Y position resolution (graphics table mode)240 cpiSize:Width 62 mm (2.44 in) sensor-active areaHeight 32.5 mm (1.28 in) rectangleBatteryType 4-cell lithium ion Depth 58.23 mm (2.30 inches)Height 21.5 mm (0.8 in) Width 140.6 mm (5.54 in)Weight 0.23 kg (0.5 lb)Voltage 14.8 VDCCharge time (approximate):Computer off 4 hours
45Basic Specifi cations BatteryOperating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information.Life span (approximate)300 discharge/charge cyclesTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Coin-cell battery CR-2032AC AdapterInput voltage 100–240 VACInput current (maximum)1.0 AInput frequency 50–60 HzOutput power 30 WOutput current  1.58 A (maximum)Rated output voltage 19.0 VDCDimensions:30 W (APD)Height  59.2 mm (2.33 in)Width 34.0 mm (1.34 in) Depth 85.0 mm (3.35in) Weight (with cables) 0.15 kg (0.33 lb)30 W (ESP)
46Basic Specifi cations AC AdapterHeight  57.0 mm (2.24 in)Width 40.0 mm (1.57 in) Depth 80.0 mm (3.15in) Weight (with cables) 0.18 kg (0.40 lb)30 W (PI)Height  70.0 mm (2.76 in)Width 36.0 mm (1.42 in) Depth 78.0 mm (3.07in) Weight (with cables) 0.156 kg (0.34 lb)PhysicalHeight 27.2 mm to 31.7 mm (1.07 in to 1.25 in) Width 232 mm (9.1 in)PhysicalDepth 172 mm (6.80 in)Weight (with 4-cell battery):Configurable to less than 1.07 kg (2.36 lb)Computer EnvironmentTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating 10% to 90% (noncondensing)Storage 5% to 95% (noncondensing)
47Basic Specifi cations Computer EnvironmentMaximum vibration (using a random-vibration spectrum that simulates user environment):Operating 0.66 GRMSStorage 1.3 GRMSMaximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):Operating 110 GStorage 163 GComputer EnvironmentAltitude (maximum):Operating  –15.2 to 3048 m (–50 to 10,000 ft)Storage –15.2 to 10,668 m (–50 to 35,000 ft)Airborne contaminant levelG2 or lower as defined by ISA-S71.04-1985
INSPIRON48IndexAAC adaptersize and weight  45, 46airflow, allowing  5AutoTech  35Ccalling Dell  36chipset  41computer, setting up  5connect(ing)to the Internet  9Contacting Dell online  37customer service  34Ddamage, avoiding  5Dell Support Center  26Dell support website  39Dell Technology Guidefor further information  38Diagnostic Checklist  36drivers and downloads  39Ee-mail addressesfor technical support  34expansion bus  41Ffinding more information  38FTP login, anonymous  35
49Index Hhardware problemsdiagnosing  28Hardware Troubleshooter  28helpgetting assistance and support  33IInternet connection  9ISPInternet Service Provider  9Mmemory problemssolving  23memory support  40Microsoft® Windows® XPProgram Compatibility Wizard  24reinstalling  32setup  9Nnetwork connectionfixing  21Oorder status  35Ppower problems, solving  22power strips, using  6problems, solving  21processor  40productsinformation and purchasing  35
50Index RreinstallingWindows  31resources, finding more  38Ssetup, before you begin  5software features  20software problems  23solving problems  21specifications  40support e-mail addresses  34support sitesworldwide  34System Messages  27system reinstall options  31Ttechnical support  34Vventilation, ensuring  5WWindows, reinstalling  31wired networknetwork cable, connecting  7wireless network connection  21
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