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Qiao User Guide Inspiron 910
SETUP GUIDE
INSPIRON
Model PP39S
INSPIRON 910
SETUP GUIDE
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
__________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text:
Dell
, the
DELL
logo,
Inspiron
,
YOURS IS HERE,
and
DellConnect
are trademarks of Dell
Inc.;
Intel
, and
Atom
are registered trademarks and
Core
is a trademark of Intel Corporation;
Microsoft
,
Windows
, and
Windows XP
are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries.;
Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP39S
June 2008 P/N M770H Rev. A00
3
INSPIRON
Setting Up Your Inspiron Ultra
Mobile Device . . . . . . . . . . . . . . . . . . . . . . . .5
Before Setting Up Your Computer . . . . . . . . . 5
Connect the AC Adapter . . . . . . . . . . . . . . . .6
Connect the Network Cable (optional) . . . . .7
Press the Power Button . . . . . . . . . . . . . . . . . 8
Microsoft® Windows® XP Setup. . . . . . . . . . . 9
Connect to the Internet (Optional) . . . . . . . . . 9
Using Your Inspiron Ultra Mobile
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Left Side Features . . . . . . . . . . . . . . . . . . . . . 14
Computer Base and Keyboard
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display Features . . . . . . . . . . . . . . . . . . . . . . 18
Removing and Replacing the Battery . . . . . 19
Software Features . . . . . . . . . . . . . . . . . . . . . 20
Solving Problems . . . . . . . . . . . . . . . . . . . . .21
Network Problems . . . . . . . . . . . . . . . . . . . . . 21
Power Problems . . . . . . . . . . . . . . . . . . . . . . 22
Memory Problems . . . . . . . . . . . . . . . . . . . . . 23
Lockups and Software Problems . . . . . . . . . 23
Using Support Tools. . . . . . . . . . . . . . . . . . .26
Dell Support Center . . . . . . . . . . . . . . . . . . . . 26
System Messages . . . . . . . . . . . . . . . . . . . . . 27
Hardware Troubleshooter . . . . . . . . . . . . . . . 28
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 28
Restoring Your Operating System . . . . . . .31
Windows Operating System
Reinstallation . . . . . . . . . . . . . . . . . . . . . . . . . 31
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .33
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Contents
4
Online Services . . . . . . . . . . . . . . . . . . . . . . . 34
AutoTech Service. . . . . . . . . . . . . . . . . . . . . . 35
Product Information. . . . . . . . . . . . . . . . . . . . 35
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 36
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 37
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Basic Specifications . . . . . . . . . . . . . . . . . .40
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
5
INSPIRON
Setting Up Your Inspiron Ultra Mobile Device
This section provides information about setting
up your Inspiron 910 ultra mobile device and
connecting peripherals.
Before Setting Up Your Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Inspiron ultra
mobile device may cause it to overheat. To
prevent overheating ensure that you leave at
least 10.2 cm (4 in) at the back of the computer
and a minimum of 5.1 cm (2 in) on all other
sides. You should never put your computer in an
enclosed space, such as a cabinet or drawer
when it is powered on.
NOTICE: Placing or stacking heavy or sharp
objects on the computer may result in
permanent damage to the computer.
6
Setting Up Your Inspiron Ultra Mobile Device
Connect the AC Adapter
Connect the AC adapter to the computer and
then plug it into a wall outlet or surge protector.
CAUTION: The AC adapter works with
electrical outlets worldwide. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or improperly connecting the cable
to a power strip or electrical outlet may
cause fire or equipment damage.
7
Setting Up Your Inspiron Ultra Mobile Device
Connect the Network Cable
(optional)
To use a wired network connection, plug in the
network cable.
8
Setting Up Your Inspiron Ultra Mobile Device
Press the Power Button
9
Setting Up Your Inspiron Ultra Mobile Device
Microsoft® Windows® XP Setup
If you ordered Windows XP operating system
with your computer, it is already configured.
To set up Windows XP for the first time, follow
the instructions on the screen. These steps are
mandatory and may take up to 15 minutes to
complete. The screens will take you through
several procedures including accepting license
agreements, setting preferences and setting up
an Internet connection.
NOTICE: Do not interrupt the operating
system’s setup process, doing so may
render your computer unusable.
Connect to the Internet (Optional)
NOTE: ISPs (Internet Service Providers)
and ISP offerings vary by country.
To connect to the Internet, you need an external
modem or network connection and an Internet
service provider ( ISP).
NOTE: If an external USB modem or WLAN
adapter is not a part of your original
order, you can purchase one from the Dell
website at www.dell.com.
Setting Up a Wired Internet Connection in
Windows XP
If you are using a dial-up connection, connect
the telephone line to the external USB modem
(optional) and to the telephone wall connector
before you set up your Internet connection. If
you are using a DSL or cable/satellite modem
connection, contact your ISP or cellular
telephone service for setup instructions and
see “Setting Up Your Internet Connection in
Windows XP” on page 10.
Setting Up a Wireless Connection in
Windows XP
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
10
Setting Up Your Inspiron Ultra Mobile Device
To set up your connection using a wireless
router:
Save and close any open files, and exit any 1.
open programs.
Click 2. Start→ Internet Explorer→ Connect to
the Internet.
Follow the instructions on the screen to 3.
complete the setup.
Setting Up Your Internet Connection in
Windows XP
To set up an Internet connection, perform the
steps in the following section.
NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.
NOTE: Have your ISP information ready. If
you do not have an ISP, the Connect to the
Internet wizard can help you get one.
Save and close any open files, and exit any 1.
open programs.
Click 2. Start→ lnternet Explorer→ Connect to
the Internet.
In the next window, click the appropriate 3.
option:
If you do not have an ISP, click a. Choose
from a list of Internet service providers
(ISPs).
11
Setting Up Your Inspiron Ultra Mobile Device
If you have already obtained setup b.
information from your ISP but you did
not receive a setup CD, click Set up my
connection manually.
If you have a setup CD, click c. Use the CD I
got from an ISP.
NOTE: Your computer may or may not have
an optical drive. Use an external optical
drive or any external storage device for the
procedures that involve media.
Click 4. Next.
If you selected Set up my connection manually
in step 3, continue to step 5. Otherwise, follow
the instructions on the screen to complete the
setup.
NOTE: If you do not know which type of
connection to select, contact your ISP.
Click the appropriate option under 5. How do
you want to connect to the Internet?, and
click Next.
Use the setup information provided by your 6.
ISP to complete the setup.
INSPIRON
12
Your Inspiron 910 has indicators, buttons, and
features that provide information at-a-glance
and time-saving shortcuts for common tasks.
Right Side Features
Using Your Inspiron Ultra Mobile Device
5
4
3
2
1
13
Using Your Inspiron Ultra Mobile Device
1 Audio Out/ Headphone connector
– Connects to a pair of headphones, or
sends audio to a powered speaker or
sound system.
2 Audio In/ Microphone connector –
Connects to a microphone or input signal
for use with audio programs.
3 USB 2.0 connector – Connects to
USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.
4 VGA connector – Connects to a
monitor or projector.
5 Network connector – If you are
using a cabled network signal, this
connects your computer to a network or
broadband device.
14
Using Your Inspiron Ultra Mobile Device
Left Side Features
1
2
3
4
15
Using Your Inspiron Ultra Mobile Device
1Security cable slot – Attaches a
commercially available antitheft device to
the computer.
NOTE: Before you buy an antitheft
device, ensure that it works with the
security cable slot on your computer.
2 AC adapter connector – Connects to
the AC adapter to power on the computer
and charge the battery when the computer
is not in use.
3 USB 2.0 connectors (2) – Connect to
USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.
4 SD •M S/Pro •MMC
3-in-1 Media card reader – Provides a
fast and convenient way to view and
share digital photos, music, videos, and
documents stored on the following digital
memory cards:
Secure digital (SD) memory card•
Secure Digital High Capacity (SDHC) • card
Multi Media Card (MMC)•
Memory Stick•
16
Using Your Inspiron Ultra Mobile Device
Computer Base and Keyboard
Features
12
4
5
6
3
17
Using Your Inspiron Ultra Mobile Device
1Power indicator light – Turns on when the
system is powered on.
The light operates as follows:
Solid white: The system is on.•
Flashing white: The system is in •
standby mode.
Off: The system is off or in hibernate •
mode.
2Battery status light – Flashes amber light
to indicate that the battery charge is low.
Connect to an AC adapter to charge the
battery.
3Touch pad – Provides the functionality of
a mouse to move the cursor, drag or move
selected items, and left-click by tapping
the surface.
4 Integrated single analog microphone –
Provides quality sound for video chatting
and voice recording.
5Touch pad buttons – Provide left- and
right-click functions like those on a mouse.
6Keyboard – The settings for this keyboard
can be personalized by using the system
setting utility.
18
Using Your Inspiron Ultra Mobile Device
Display Features
The display panel holds an optional camera and
accompanying dual microphones.
1 Camera activity light (optional)
– Indicates when the camera is
on or off. Based on selections
you made when purchasing your
computer, your computer may
not include a camera.
2Camera (optional) – Built-in
camera for video capture,
conferencing, and chat. Based
on the selections you made
when purchasing your computer,
your computer may not include
a camera.
3Display – Your display can vary
based on selections you made
when purchasing your computer.
For more information about
displays, see the Dell Technology
Guide.
123
19
Using Your Inspiron Ultra Mobile Device
1
2
Removing and Replacing the
Battery
CAUTION: Using an incompatible battery
may increase the risk of fire or explosion.
This computer should only use a battery
purchased from Dell. Do not use batteries
from other computers.
CAUTION: Before removing the battery,
shut down the computer, and remove
external cables (including the AC adapter).
1Battery
2Battery release latch (2)
To remove the battery:
Shut down the computer and turn it over. 1.
Slide the battery release latch to the unlock 2.
position and hold.
Slide the battery out. 3.
To replace the battery, slide it into the bay until it
clicks into place.
20
Using Your Inspiron Ultra Mobile Device
Software Features
NOTE: For more information about the
features described in this section, see
the Dell Technology Guide on your hard
drive or on the Dell Support website at
support.dell.com.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets depending on the
applications installed in your computer. Check
your purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.
Entertainment and Multimedia
You can use your computer to watch videos,
play games, listen to music and internet radio
stations.
Customizing the Desktop in Windows XP
You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
and so on by accessing the Display Properties
window.
To access the display properties window:
Right-click an open area of the desktop.1.
Click 2. Properties, to open the Display
Properties window and learn more about
your customization options.
21
INSPIRON
Network Problems
Wireless Connections
If the wireless network connection is lost
— You can manage the Wireless LAN using
Windows Wireless Network Connections
,
accessed from Control Panel.
— Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router
Wired Connections
If the network connection is lost — The cable
is loose or damaged.
Check the cable to ensure it is plugged in •
and not damaged.
The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:
Green — A good connection exists between •
a 10-Mbps network and the computer.
Orange — A good connection exists between •
a 100-Mbps network and the computer.
Off — The computer is not detecting a •
physical connection to the network.
NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.
NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.
Solving Problems
22
Solving Problems
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
Reseat the power cable into both the •
power connector on the computer and the
electrical outlet.
If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
Ensure that the electrical outlet is working •
by testing it with another device, such as a
lamp.
Check the AC adapter cable connections. If •
the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the power light is solid white and the
computer is not responding — The display may
not be responding. Press the power button until
the computer turns off and then turn it back on.
If the problem persists, see the
Dell Technology
Guide
on your computer or on the Dell Support
website at support.dell.com.
If the power light is blinking white — The
computer is in standby mode. Press a key on
the keyboard, move the pointer using the touch
pad or a connected mouse, or press the power
button to resume normal operation.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
Power, keyboard, and mouse extension •
cables.
Too many devices connected to a power •
strip.
23
Solving Problems
Multiple power strips connected to the same •
electrical outlet.
Memory Problems
If you receive an insufficient memory
message—
Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.
See the software documentation for •
minimum memory requirements. If
necessary, install additional memory (See
the Service Manual on the Dell Support
website at support.dell.com).
Reseat the memory modules (See the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.
If you experience other memory problems —
Ensure that you are following the memory •
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).
Check if the memory module is compatible •
with your computer. Your computer supports
DDR2 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 40.
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 28).
Reseat the memory modules (see the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.
Lockups and Software Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
24
Solving Problems
If a program stops responding — End the
program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the media (CD or
DVD).
NOTE: Your computer may or may not have
an optical drive. Use an external optical
drive or any external storage device for the
procedures that involve media.
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press the power button for
at least 8 to 10 seconds until the computer turns
off and then restart your computer.
If a program is designed for an earlier
Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to non-Windows XP operating system
environments.
Click 1. Start→ All Programs→ Accessories→
Program Compatibility Wizard.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
25
Solving Problems
If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard
or moving your pointer using the touch pad or
mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns
off and then restart your computer.
If you have other software problems —
Back up your files immediately.•
Use a virus-scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and –
configured properly.
Verify that the device drivers do not –
conflict with the program.
If necessary, uninstall and then reinstall –
the program.
Write down any error message that is –
displayed to help in troubleshooting.
INSPIRON
26
Using Support Tools
NOTE: The instructions in this section are
for computers with Windows XP operating
system installed.
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need. For more information
about Dell Support Center and available support
tools, click the Services tab at support.dell.com.
Click the icon in the taskbar to run the
application. The home page provides links to
access:
Self Help (Troubleshooting, Security, System •
Performance, Network/Internet, Backup/
Recovery, and Windows operating system)
Alerts (technical support alerts relevant to •
your computer)
Assistance from Dell (Technical Support with •
DellConnect™, Customer Service, Training
and Tutorials, How-To Help with Dell on Call,
and Online Scan with PCCheckUp)
About Your System (System Documentation, •
Warranty Information, System Information,
Upgrades & Accessories)
The top of the Dell Support Center home page
displays your computer’s model number along
with its service tag and express service code.
For more information about the Dell Support
Center, see the
Dell Technology Guide
on your
hard drive or on the Dell Support website at
support.dell.com.
27
Using Support Tools
System Messages
If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Service Manual on the
Dell Support website at support.dell.com
or see “Contacting Dell” on page 37 for
assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error see “Contacting Dell” on page 37 for
assistance.
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
See the Service Manual on the Dell Support
website at support.dell.com or see “Contacting
Dell” on page 37 for assistance.
Hard-disk (HDD) drive failure — Possible
hard disk drive failure during HDD POST, see
“Contacting Dell” on page 37 for assistance.
Hard-disk (HDD) drive read failure — Possible
hard disk drive failure during HDD boot test see
“Contacting Dell” on page 37 for assistance.
Keyboard failure — Keyboard failure or loose
cable.
No boot device available — No bootable
partition on hard disk drive, the hard disk drive
connector is loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the connector is connected and that the
drive is installed properly and partitioned as
a boot device.
28
Using Support Tools
Enter system setup and ensure that the boot •
sequence information is correct (see the
Service Manual on the Dell Support website
at support.dell.com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure (see the Service Manual on the Dell
Support website at support.dell.com).
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of
them.
NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —
S.M.A.R.T error, possible hard disk drive failure.
This feature can be enabled or disabled in the
BIOS setup (see “Contacting Dell” on page 37
for assistance).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start→ Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 23 and run the
29
Using Support Tools
Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these
procedures before you begin.
NOTICE: Dell Diagnostics works only on
Dell computers.
NOTE: The
Drivers and Utilities
media
is optional and may not ship with your
computer.
See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
media.
Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a
screen image, see “Contacting Dell” on
page 37.
Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.2.
When the DELL3. ™ logo appears, press <0>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the
Drivers
and Utilities
media.
Press any key to start the Dell Diagnostics 4.
from the diagnostics utility partition on your
hard drive.
30
Using Support Tools
Starting Dell Diagnostics From the Drivers and
Utilities Media
NOTE: Your computer may or may not have
an optical drive. Use an external optical
drive or any external storage device for the
procedures that involve media.
Insert the1.
Drivers and Utilities
media.
Shut down and restart the computer.2.
When the DELL logo appears, press <0>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.
Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.
Type 1 to start the CD menu and press 5.
<Enter> to proceed.
Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.
When the Dell Diagnostics 7. Main Menu
appears, select the test you want to run.
31
INSPIRON
If you received an Operating System media with
your computer, you can use it to restore your
operating system. However, using the Operating
System media also deletes all data on the hard
drive.
NOTE: Your computer may or may not have
an optical drive. Use an external optical
drive or any external storage device for the
procedures that involve media.
Windows Operating System
Reinstallation
Before you Begin
If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback.
NOTICE: Before performing the installation,
back up all data files on your primary
hard drive. For conventional hard drive
configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following
items:
Dell Operating System
• media
Dell Drivers and Utilities
• media
NOTE: The
Dell Drivers and Utilities
media
contains drivers that were installed during the
assembly of the computer. Use the
Dell Drivers
and Utilities
media to load any required
drivers. Depending on the region from which
you ordered your computer, or whether you
requested the media, the
Dell Drivers and
Utilities
media and
Operating System
media
may not ship with your computer.
Restoring Your Operating System
32
Restoring Your Operating System
Reinstalling Windows XP
The reinstallation process can take one to
two hours to complete. After you reinstall the
operating system, you must also reinstall the
device drivers, virus protection program, and
other software.
Save and close any open files and exit any 1.
open programs.
Insert the 2.
Operating System
media.
Click 3. Exit if the Install Windows message
appears.
Restart the computer.4.
When the DELL logo appears, press <0> 5.
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
When the boot device list appears, highlight 6.
CD/DVD/CD-RW Drive and press <Enter>.
NOTE: Your computer may or may not have
an optical drive. Use an external optical
drive or any external storage device for the
procedures that involve media.
Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.
33
INSPIRON
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
See “Solving Problems” on page 1. 20 for
information and procedures that pertain to
the problem your computer is experiencing.
See “Dell Diagnostics” on page 2. 28 for
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on 3.
page 36.
Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 34 for a more extensive list of Dell
Support online.
If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 36
and then “Contacting Dell” on page 37.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services mentioned
below are not always available in all
locations outside the continental U.S.
Call your local Dell representative for
information on availability.
Getting Help
34
Getting Help
Technical Support and Customer
Service
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer-based diagnostics to
provide fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 36 and then see the contact
information for your region or go to
support.dell.com.
Online Services
You can learn about Dell products and services
on the following websites:
www.dell.com•
www.dell.com/ap• (Asian/Pacific countries
only)
www.dell.com/jp• (Japan only)
www.euro.dell.com• (Europe only)
www.dell.com/la• (Latin American and
Caribbean countries)
www.dell.ca• (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
support.dell.com•
support.jp.dell.com• (Japan only)
support.euro.dell.com• (Europe only)
Dell Support e-mail addresses
mobile_support@us.dell.com•
support@us.dell.com•
la-techsupport@dell.com• (Latin America and
Caribbean countries only)
apsupport@dell.com• (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail addresses
apmarketing@dell.com• (Asian/Pacific
countries only)
35
Getting Help
sales_canada@dell.com• (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com•
Log in as user: anonymous, and use your
e-mail address as your password.
AutoTech Service
Dell’s automated support service–AutoTech–
provides recorded answers to the questions
most frequently asked by Dell customers about
their portable and desktop computers.
When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond
to your questions. For instructions on accessing
the telephone number to call your region, see
“Contacting Dell” on page 37.
Automated Order-Status Service
To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 37
for problems with your order.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 37.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 37.
.
36
Getting Help
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
Name:•
Date:•
Address:•
Phone number:•
Service Tag (bar code on the back or bottom •
of the computer):
Express Service Code:•
Return Material Authorization Number (if •
provided by Dell support technician):
Operating system and version:•
Devices:•
Expansion cards:•
Are you connected to a network? Yes /No•
Network, version, and network adapter:•
Programs and versions:•
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
37
Getting Help
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and troubleshooting •
procedures you performed:
Contacting Dell
NOTE: See “Before You Call” on page 36
before you contact Dell.
For customers in the United States, call
800- WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
Visit 1. support.dell.com.
Verify your country or region in the 2. Choose
A Country/Region drop-down menu at the
bottom of the page.
Click 3. Contact Us on the left side of the page.
Select the appropriate service or support link 4.
based on your need.
Choose the method of contacting Dell that is 5.
convenient for you.
INSPIRON
38
Finding More Information and Resources
If you need to: See:
reinstall your operating system. your Operating System media.
run a diagnostic program for your computer,
reinstall notebook system software, or update
drivers for your computer, and readme files.
the
Drivers and Utilities
media.
NOTE: Drivers and documentation updates
can be found on the Dell™ Support website
at support.dell.com.
learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth®, networking, and e-mail.
the Dell Technology Guide installed on your
hard drive.
upgrade your computer with new or additional
memory, or a new hard drive.
reinstall or replace a worn or defective part.
the Service Manual on the Dell Support website
at support.dell.com
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
39
Finding More Information and Resources
If you need to: See:
find safety best practices information for your
computer
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement.
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
find your Service tag/Express Service Code—
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support.
the back or bottom of your computer.
find drivers and downloads.
access technical support and product help.
check on your order status for new purchases.
find solutions and answers to common
questions.
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users.
the Dell™ Support website at
support.dell.com.
INSPIRON
40
Basic Specifications
System Model - Dell Inspiron 910
This section provides basic information that you
may need when setting up, updating drivers for,
and upgrading your computer. For more detailed
specifications, see the Service Manual on the
Dell Support website at support.dell.com.
NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click
Start→ Help and Support and select the
option to view information about your
computer.
Processor
Type Intel® Atom™ N270
L2 cache 512 KB
External bus frequency 533 MHz
Memory
Connectors one internally-
accessible SO-DIMM
socket
Capacities 512 MB, and 1 GB
Memory type 533/667/800 MHz
DDR2
SO-DIMM
Memory
configuration
possible
512 MB, 1 GB
NOTE: For instructions on upgrading your
memory, see the Service Manual on the
Dell Support website at support.dell.com.
41
Basic Specifi cations
Computer Information
System Chipset Intel 945GSE
Data bus width 64 bits
DRAM bus width single channel
64-bit buses
Processor address
bus width
32 bits
Flash EPROM 1 MB
PCI Bus 32 bits
Communications
Modem type External V.92 56K
USB Modem
Modem interface Universal Serial Bus
(USB)
Communications
Network adapter 10/100 Ethernet LAN
on system board
Wireless internal WLAN,
WWAN (Mini-Card),
Bluetooth® wireless
technology
Video
video controller Intel 945GSE UMA
video memory 8 MB of system
memory
LCD interface LVDS
42
Basic Specifi cations
Audio
Audio type 2 channel High Definition
Audio
Audio controller ALC268
Stereo
conversion
24-bit (analog-to-digital
and digital-to-analog)
Internal
Interface
Intel High Definition Audio
External
Interface
integrated analog
microphone, microphone-
in connector, stereo
headphones/speakers
connector
Speaker two 4-ohm speakers
Internal speaker
amplifier
0.5 watt per channel into
4 ohm
Volume controls program menus
Ports and Connectors
Audio integrated analog
microphone,
microphone
connector, one stereo
headphone/speakers
connector
Mini-Card two Type IIIA Full
Mini Card slot
Network adapter RJ-45 port
USB three 4-pin USB
2.0-compliant
connectors
Video 15-hole connector
43
Basic Specifi cations
Display
Type (TrueLife) 8.9 inch WSVGA
Dimensions:
Height 129.55 mm (5.1 in)
Width 213.36 mm (8.2 in)
Maximum resolution 1024 x 600
Refresh rate 60 Hz
Operating angle 0° (closed) to 135°
Luminance 162 min. 180 typ. cd/
m² (5 point avg)
Viewing Angles:
Horizontal ±40° (LED) min.
Vertical +15°/–30° (LED) min.
Pixel pitch 0.1905x0.189 mm
Controls brightness can be
controlled through
keyboard shortcuts
(see
Dell Technology
Guide
for more
information.)
Keyboard
Number of keys 61 (U.S. and Canada);
66 (Europe); 68
(Japan); 62 (Korea)
44
Basic Specifi cations
Camera (optional)
Pixel 0.3 megapixel
1.3 megapixel
Video resolution 320x240 ~1280x1024
(640x480 at 30fps)
Diagonal viewing
angle
66°
Touchpad
X/Y position
resolution (graphics
table mode)
240 cpi
Size:
Width 62 mm (2.44 in) sensor-
active area
Height 32.5 mm (1.28 in)
rectangle
Battery
Type 4-cell lithium ion
Depth 58.23 mm (2.30 inches)
Height 21.5 mm (0.8 in)
Width 140.6 mm (5.54 in)
Weight 0.23 kg (0.5 lb)
Voltage 14.8 VDC
Charge time (approximate)
:
Computer off 4 hours
45
Basic Specifi cations
Battery
Operating time Battery operating
time varies depending
on operating
conditions and can be
significantly reduced
under certain power-
intensive conditions.
See
Dell Technology
Guide
for more
information.
Life span
(approximate)
300 discharge/charge
cycles
Temperature range:
Operating 0° to 35°C (32° to 95°F)
Storage –40° to 65°C (–40° to
149°F)
Coin-cell battery CR-2032
AC Adapter
Input voltage 100–240 VAC
Input current
(maximum)
1.0 A
Input frequency 50–60 Hz
Output power 30 W
Output current 1.58 A (maximum)
Rated output voltage 19.0 VDC
Dimensions:
30 W (APD)
Height 59.2 mm (2.33 in)
Width 34.0 mm (1.34 in)
Depth 85.0 mm (3.35in)
Weight (with cables) 0.15 kg (0.33 lb)
30 W (ESP)
46
Basic Specifi cations
AC Adapter
Height 57.0 mm (2.24 in)
Width 40.0 mm (1.57 in)
Depth 80.0 mm (3.15in)
Weight (with cables) 0.18 kg (0.40 lb)
30 W (PI)
Height 70.0 mm (2.76 in)
Width 36.0 mm (1.42 in)
Depth 78.0 mm (3.07in)
Weight (with cables) 0.156 kg (0.34 lb)
Physical
Height 27.2 mm to 31.7 mm
(1.07 in to 1.25 in)
Width 232 mm (9.1 in)
Physical
Depth 172 mm (6.80 in)
Weight (with 4-cell
battery):
Configurable to less
than 1.07 kg (2.36 lb)
Computer Environment
Temperature range:
Operating 0° to 35°C (32° to
95°F)
Storage –40° to 65°C (–40° to
149°F)
Relative humidity (maximum):
Operating 10% to 90%
(noncondensing)
Storage 5% to 95%
(noncondensing)
47
Basic Specifi cations
Computer Environment
Maximum vibration (using a random-vibration
spectrum that simulates user environment):
Operating 0.66 GRMS
Storage 1.3 GRMS
Maximum shock (measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):
Operating 110 G
Storage 163 G
Computer Environment
Altitude (maximum)
:
Operating –15.2 to 3048 m
(–50 to 10,000 ft)
Storage –15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne contaminant
level
G2 or lower
as defined by
ISA-S71.04-1985
INSPIRON
48
Index
A
AC adapter
size and weight 45, 46
airflow, allowing 5
AutoTech 35
C
calling Dell 36
chipset 41
computer, setting up 5
connect(ing)
to the Internet 9
Contacting Dell online 37
customer service 34
D
damage, avoiding 5
Dell Support Center 26
Dell support website 39
Dell Technology Guide
for further information 38
Diagnostic Checklist 36
drivers and downloads 39
E
e-mail addresses
for technical support 34
expansion bus 41
F
finding more information 38
FTP login, anonymous 35
49
Index
H
hardware problems
diagnosing 28
Hardware Troubleshooter 28
help
getting assistance and support 33
I
Internet connection 9
ISP
Internet Service Provider 9
M
memory problems
solving 23
memory support 40
Microsoft® Windows® XP
Program Compatibility Wizard 24
reinstalling 32
setup 9
N
network connection
fixing 21
O
order status 35
P
power problems, solving 22
power strips, using 6
problems, solving 21
processor 40
products
information and purchasing 35
50
Index
R
reinstalling
Windows 31
resources, finding more 38
S
setup, before you begin 5
software features 20
software problems 23
solving problems 21
specifications 40
support e-mail addresses 34
support sites
worldwide 34
System Messages 27
system reinstall options 31
T
technical support 34
V
ventilation, ensuring 5
W
Windows, reinstalling 31
wired network
network cable, connecting 7
wireless network connection 21
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