Inseego NVWSA2100 FIXED WIRELESS GATEWAY User Manual SA 2100 User Guide

Novatel Wireless Inc FIXED WIRELESS GATEWAY SA 2100 User Guide

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NVWSA2100 User Manual

Users Manual

SA2100UG001SA 2100User GuideVersion: Draft 29 October, 2013

i novatelwireless.comGeneralTERMS OF USE OF NEW MATERIALS - PLEASE READ CAREFULLYFrom time to time, Novatel Wireless, in its sole discretion, may make available for downloadon its website (www.novatelwireless.com), or may transmit via mail or email, updates orupgrades to, or new releases of, the firmware, software or documentation for its products(collectively, 'New Materials'). Use of such New Materials is subject to the terms andconditions set forth below, and may be subject to additional terms and conditions as set forthin Novatel Wireless's Technical Support Policy (posted on its website) and/or any writtenagreement between the user and Novatel Wireless.All New Materials are provided AS IS. Novatel Wireless makes no warranty or representationwith respect to the merchantability, suitability, functionality, accuracy or completeness of anysuch New Materials. The user of such New Materials assumes all risk (known or unknown) ofsuch use. Novatel Wireless reserves all rights in such New Materials. The user shall have only arevocable and limited license to use such New Materials in connection with the products forwhich they are intended. Distribution or modification of any New Materials without NovatelWireless's consent is strictly prohibited.IN NO EVENT WILL NOVATELWIRELESS BE RESPONSIBLE FOR ANY INCIDENTAL,INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES AS A RESULT OF THE USE OF ANYNEW MATERIALS. NOVATELWIRELESS 'S MAXIMUM LIABILITY FOR ANY CLAIM BASEDON THE NEW MATERIALS SHALL NOT EXCEED FIFTY U.S. DOLLARS ($50).Version VerificationPlease ensure you have the latest version of this document by downloading it fromwww.novatelwireless.com

iii novatelwireless.comWarranty InformationThis warranty applies to (a) products sold directly by Novatel Wireless M2M, unless a differentwarranty is specified in a written agreement between Novatel Wireless M2M and thepurchaser; and (b) products sold to end users through a distributor authorized by NovatelWireless M2M, but only where the authorized distributor does not provide a separatewarranty on such products, and Novatel Wireless M2M has agreed to provide this warranty tosuch end users. If you purchased the product from an authorized distributor, please checkwhether this warranty from Novatel Wireless M2M, or a separate warranty from thedistributor, applies to your purchase. This warranty does not apply to any (i) accessories orbatteries for the products; or (ii) demonstration samples or prototypes of the products. Unlessotherwise provided in a written agreement between Novatel Wireless M2M and thepurchaser, all such accessories, batteries, samples or prototypes are provided by NovatelWireless M2M AS IS without any warranty of any kind.Novatel Wireless M2M warrants to the original purchaser of the product from NovatelWireless M2M or its authorized distributor (as applicable) that, for a period of one (1) yearfrom the date of shipment of the product from Novatel Wireless M2M, the product hardwarewill be substantially free from defects in material or workmanship under normal operation, andthe product firmware will perform substantially in accordance with the productdocumentation provided by Novatel Wireless M2M. Novatel Wireless M2M does not warrantthat (a) the product hardware or firmware will meet the purchaser's requirements; (b) theoperation of the product hardware or firmware will be uninterrupted or error-free; or (c) theproduct, when integrated in, or combined with, other products or software not supplied byNovatel Wireless M2M, will continue to perform substantially in accordance with the productdocumentation. This limited warranty is for the benefit of the original purchaser, and is nottransferable.During the warranty period, Novatel Wireless M2M, at its expense and in its sole discretion,will repair the product, or replace the product with a corresponding or equivalent product, ifit is determined to have a covered defect, provided that the purchaser first notifies NovatelWireless M2M (directly or through its authorized distributor from which the product waspurchased) of any such defect, furnishes Novatel Wireless M2M with a proof of purchase (ifrequired), requests and obtains a return merchandize authorization (RMA) number fromNovatel Wireless M2M, and returns the product under that RMA to Novatel Wireless M2M (or,at Novatel Wireless M2M's option, to its authorized distributor), with the shipping chargesbeing prepaid by purchaser. If, upon reasonable examination of the returned product, NovatelWireless M2M does not substantiate the defect claimed by purchaser, or determines that thedefect is not covered under this limited warranty, Novatel Wireless M2M will not be requiredto repair or replace the product, but may instead reship the product to the purchaser (or, atNovatel Wireless M2M's option, to its authorized distributor where the product can be madeavailable to purchaser), in which case the purchaser shall be responsible for paying Novatel

iv novatelwireless.comWireless M2M's cost for reshipping the product to purchaser (or to Novatel Wireless M2M'sauthorized distributor), and Novatel Wireless M2M's usual charges for unpacking, testing, andrepacking the product for reshipment to purchaser (or to Novatel Wireless M2M's authorizeddistributor). Purchaser shall bear the risk of loss or damage in transit to any product returnedby purchaser to Novatel Wireless M2M, or any returned product not found to be defective orcovered under this warranty, and reshipped by Novatel Wireless M2M to purchaser (or toNovatel Wireless M2M's authorized distributor). In the event Novatel Wireless M2M repairs orreplaces a defective product covered by this limited warranty, the repaired or replacementproduct will be covered under this limited warranty for the remainder of the original warrantyperiod on the defective product, or a period of ninety (90) days, whichever is longer. IfNovatel Wireless M2M is unable to repair or replace a defective product covered by thislimited warranty, Novatel Wireless M2M will provide to purchaser a credit or a refund (atNovatel Wireless M2M's option) of the original purchase price (excluding taxes and shippingcharges). Any returned and replaced product, or any product for which Novatel Wireless M2Mhas furnished a credit or a refund, becomes the property of Novatel Wireless M2M.Novatel Wireless M2M shall not have any obligation to provide any firmware bug fixes,upgrades or new releases except as may be necessary to correct any covered defect of whichpurchaser notifies Novatel Wireless M2M in writing during the warranty period. NovatelWireless M2M, from time to time and in its sole discretion, may make available for downloadon its website (www.novatelwireless.com), or may provide via email, certain firmware bugfixes, upgrades or new releases for the product. Download and use of any such bug fixes,upgrades or new releases is subject to all of the applicable terms and conditions of NovatelWireless M2M's technical support policy as posted and updated on its website. NovatelWireless M2M shall have no obligation under this limited warranty for (a) normal wear andtear; (b) the cost of procurement of substitute products; or (c) any defect that is (i)discovered by purchaser during the warranty period but for which purchaser does notrequest an RMA number from Novatel Wireless M2M, as required above, until after the end ofthe warranty period, (ii) caused by any accident, misuse, abuse, improper installation,handling or testing, or unauthorized repair or modification of the product, (iii) caused by useof any materials not supplied by Novatel Wireless M2M, or by use of the product other than inaccordance with its documentation, or (iv) the result of electrostatic discharge, electricalsurge, fire, flood or similar causes. The purchaser (or its customers, as applicable) shall besolely responsible for the proper configuration, testing and verification of the NovatelWireless M2M product prior to deployment in the field, and for ensuring that any end userproduct or system into which the Novatel Wireless M2M product is integrated or incorporatedoperates as intended and meets the requirements of purchaser (or its customers). NovatelWireless M2M shall have no responsibility whatsoever for the integration, configuration,testing, verification, installation, upgrade, support or maintenance of any such end userproduct or system, or for any liabilities, damages, costs or expenses associated therewith.

v novatelwireless.comNOVATELWIRELESS'S SOLE RESPONSIBILITY AND PURCHASER'S SOLE REMEDY UNDERTHIS LIMITED WARRANTY SHALL BE FOR NOVATELWIRELESS TO REPAIR OR REPLACETHE PRODUCT (OR IF REPAIR OR REPLACEMENT IS NOT POSSIBLE, PROVIDE A CREDITOR REFUND OF THE PURCHASE PRICE) AS PROVIDED ABOVE. NOVATELWIRELESSEXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY, SATISFACTORY PERFORMANCE AND FITNESS FOR A PARTICULARPURPOSE. IN NO EVENT SHALL NOVATELWIRELESS BE LIABLE FOR ANY INDIRECT,SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDINGWITHOUT LIMITATION LOSS OR INTERRUPTION OF USE, DATA, REVENUES OR PROFITS)RESULTING FROM A BREACH OF THIS WARRANTY OR BASED ON ANY OTHER LEGALTHEORY, EVEN IF NOVATELWIRELESS HAS BEEN ADVISED OF THE POSSIBILITY ORLIKELIHOOD OF SUCH DAMAGES.Some jurisdictions may require a longer warranty period than specified above and,accordingly, for products sold in those jurisdictions the applicable warranty period shall beextended as required under the laws of those jurisdictions. Furthermore, some jurisdictionsmay not allow the disclaimer of implied warranties or the exclusion or limitation of incidentalor consequential damages, so the above disclaimer, limitation or exclusion may not apply toproducts sold in those jurisdictions. This limited warranty gives the purchaser specific legalrights and the purchaser may have other legal rights that vary from jurisdiction to jurisdiction.This limited warranty shall be governed by the laws of the State of Texas, United States ofAmerica, without regard to conflict of laws principles. This limited warranty shall not begoverned in any respect by the United Nations Convention on Contracts for the InternationalSale of Goods.

vi novatelwireless.comRegulatory ComplianceCE MARKINGThis device has been tested to and conforms to the essential regulatory requirements of theEuropean Union R&TTE directive 1999/5/EC. The device also conforms to the EuropeanUnion’s restrictions on use of Certain Hazardous Substances in Electrical and ElectronicEquipment Directive, 2002/95/EC (commonly called “RoHS”) and amendments and2011/65/EU (commonly called RoHS Recast”). This device has attained CE Marking.FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -UNITED STATES) and INDUSTRY CANADA (IC) NOTICEElectronic devices, including computers and wireless modems, generate RF energy incidentalto their intended function and are therefore subject to FCC rules and regulations.This equipment has been tested to, and found to be within the acceptable limits for a Class Bdigital device, pursuant to part 15 of the FCC Rules. These limits are designed to providereasonable protection against harmful interference when the equipment is operated in aresidential environment.This equipment generates radio frequency energy and is designed for use in accordance withthe manufacturer’s user manual. However, there is no guarantee that interference will notoccur in any particular installation. If this equipment causes harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on, you areencouraged to try to correct the interference by one or more of the following measures.lReorient or relocate the receiving antenna.lIncrease the separation between the equipment and the receiver.lConnect the equipment into an outlet on a circuit different from that to which thereceiver is connected.lConsult the dealer or an experienced radio/television technician for help.This device complies with Part 15 of the Federal Communications Commission (FCC) Rulesand Industry Canada license-exempt RSS standard(s). Operation is subject to the followingtwo conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, including interference that may causeundesired operation.CAN ICES-3 (B)/NMB-3(B)

vii novatelwireless.comWARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICEYOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE SA 2100 MODEM IS FACTORYTUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT NOVATELWIRELESS, INC. TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOURWIRELESS COMMUNICATION DEVICE.FCC IC CAUTION: Any changes or modification not expressly approved by the partyresponsible for compliance could void the user’s authority to operate this equipment.MODIFICATIONS: The FCC and IC requires that you be notified that any changes ormodifications made to this device that are not expressly approved by Novatel Wireless mayvoid your authority to operate the equipment.NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located oroperated in conjunction with any other antenna or transmitter, unless specifically authorizedby Novatel Wireless Technologies.This device is not for consumer use.RF EXPOSURE CONTENTThis device is authorized for use in mobile applications after installation. At least 20 cm (8 in)of separation between the router and the user’s body must be maintained at all times.The separation distance is required to meet FCC and IC rules. Failure to install this deviceaccording to these instructions will void the FCC and IC acceptance.External Antenna InstructionsImportant instructions: read before installation

viii novatelwireless.comShould an external antenna be required, these instructions must be followed. The followinginstallation practices are required to comply with FCC and IC rules on RF exposure. Failure tofollow these guidelines can result in operations that exceed RF Exposure limits.lMaintain a minimum distance of at least 20 cm (8 in) from all persons regardless of howthe antenna is mounted (stand assembly or wall mount).lConnect the antennae to the modem using the supplied cable only – do not use adifferent cable. Use the full length of the cable to position the antenna as far from themodem and generally populated areas as possible.lFor wall or pole mount installations position the antennae as far away from the base unitas permitted by the antenna cable. Ensure at least 20 cm (8 in) separation from theantenna element and the public.

ix novatelwireless.comlThis antenna must not be located close to any other antennae or devices.lUse only the following approved antenna types and cable assemblylPulse (Part No.: WA700/2700SMA) Antenna (The gain of the antenna (includingcable loss) will not exceed the following:Frequency Maximum Antenna Gain (dBi)704 - 716 3.5824 - 849 4.01710-1755 3.51850 - 1910 2.0lThe antenna is shipped with both a suction cup and clip for mounting.lUse only the supporting cable to connect the antenna to the SA 2100.lNever use an antenna from another vendor or another source.lFor any questions regarding the safe operation of this device please contact NovatelWireless at www.novatelwireless.com.

x novatelwireless.comBattery Information And Safety RequirementsNOTE: Failure to comply with all of the following precautions could:lCause personal injury or property damagelCause abnormal chemical reactions which would make the battery overheat, smoke,distort, leak, or catch on firelDestroy internal protections built into the batterylShorten battery lifelReduce battery performancePrecautionslRead this entire manual and the label on the exterior of the battery.lKeep the battery away from sources of excessive heat such as fire, stoves, or directsunlight.lKeep the battery away from sources of high voltage or static discharge.lDo not use or store the battery with other batteries or where it could touch metal.lDo not put the battery into a microwave oven.lDo not allow the battery to be crushed.lKeep the battery away from children.lDo not drop the battery.lDo not allow anything to touch any of the battery contactslDo not connect two or more of the contacts.lDo not disassemble, destroy, or attempt reassembly of the battery.lDo not place or leave the battery in a damp or wet environment.lDo not allow water to touch the battery.lDo not wrap the battery with conductive material.lProperly dispose of the battery.lDo not incinerate or burn the battery.lDo not leave or discard the battery where it could get wet or become submerged inwater.lDo not damage the battery.lDo not weld or solder anything to the battery, the attached wires, or the connector.lDo not use this battery in any device other than supplied.lUse of this battery in other devices could result in unsafe conditions.lRisk of explosion if battery is replaced by an incorrect type.lDo not touch a leaking battery or materials that may have leaked from a battery. Do notallow it to touch your skin or clothes. If touched, immediately rinse affected areasthoroughly with water. Leaked materials may cause skin irritation. Seek medicalattention if irritation persists. If it contacts your eyes, do not rub your eyes. Rinse theeyes thoroughly with water, and see a doctor immediately.

xi novatelwireless.comDocumentation ConventionsNotesThis is a note, it indicates important features or instructions.WarningsThis is a warning, it indicates a situation that might result in loss of data, hardwaredamage, or personal injury.HyperlinksBlue text indicates an active, clickable link (e.g., http://www.novatelwireless.com).Monospace FontIndicates source code, command line entries, and code embedded in text. ExampleMonospaceBoldfaceIndicates an on-screen menu, option, window title, or other element that you should locate,select, or click.Enter /Indicates an instruction to press the Enter key. Maybe labeled as Enter, Return, or New Lineon your keyboard.

xii novatelwireless.comTable of Contents1 Getting Started 1Device Overview 2System Requirements 2Components 2Router 2Label 3LEDs 3Connectors 4Reset Button 6Caring For Your Device 6Technical Specifications 8General 8Radio Technology (WWAN) 8Environmental 9Components 9Device Management 9Document References 10Certifications 10Accessories 102 Using The Device 11SIM Card 12Positioning Your Router 12Powering The Device 13Connecting To The SA 2100 Router 13Connecting Via USB 13Connecting Via Wi-Fi 13

xiii novatelwireless.comDriver Installation 13Cable Installation 17Installing The Antenna 17Installing The Power Cable 18Mounting The Device 18Mounting Bracket 18Double-Sided Tape 19Vehicle Mounting 193 Using The Web User Interface 20Logging In 21Home 22Connected Devices 24Connected Devices List 25Blocking And Unblocking Devices 26Data Usage 27Data Usage Settings 27Settings 28Settings Page > Hotspot Settings Tab 29Wi-Fi 29Basic Settings 30Advanced Settings 30Settings Page - Device Settings Tab 31Settings Page > Device Settings Tab > Preferences 31Settings Page > Device Settings > Admin Password 32Settings Page > Device Settings > Backup And Restore 33Settings Page - Mobile Settings 34Settings Page > Mobile Settings > Mobile 35Settings Page > Mobile Settings > APN 36

xiv novatelwireless.comSettings Page > Mobile Settings > Network Selection 37Settings Page > Mobile Settings > Manual DNS 39Settings Page > Mobile Settings > SIM Lock 40Settings Page - Advanced Settings 42Settings Page > Advanced Settings > Firewall 42Settings Page > Advanced Settings > MAC Filter 44Settings Page > Advanced Settings > LAN 45Settings Page > Advanced Settings > Port Filtering 47Settings Page > Advanced Settings > Port Forwarding 48Messages 50GPS 51Using GPS 52Current Location 53GPS Over Wi-Fi (NMEA) 53Customer Support 53About 54About Page - Current Status Tab 55Internet Status 55Wi-Fi Hotspot 56Operations 56About Page - Device Info Tab 56About Page - Diagnostics Tab 59Modem 60HSPA Status 604G LTE Status 61About Page - Logs Tab 62Settings 62Log Data 63Buttons 63

xv novatelwireless.comAbout Page - Software Update Tab 64Current Software 64Last Update 65Update History 654 Accessories 66Antenna 67Backup Battery 69Power Cable 69Power Supply 70USB Cable Part 71Ordering Accessories 71

1 novatelwireless.com1Getting StartedDevice OverviewLEDsConnectorsReset ButtonCaring For Your DeviceTechnical Specifications

2 novatelwireless.comDevice OverviewThe SA2100 Cellular Router allows you to set up a network and provides both wired andwireless connectivity.This device is intended for professional installation and not for consumer use.System RequirementslA computer or computing device supporting Wi-Fi 802.11 b/g/nlInternet browser software: i.e., Microsoft Internet Explorer 8.0 or higher, Firefox, Safari,Opera, Chrome, etc.ComponentsRouterFigure 1-1 SA 2100

3 novatelwireless.comLabelFigure 1-2 Device LabelThe label on the rear part of the router displays the following information:lMAC AddresslIMEI or ESN NumberlSSID (Factory preset, unique to each device)lWiFi Key (Factory preset, unique to each device)LEDsThe SA 2100 router has LEDs that verify status, signal, and connectivity.Figure 1-3The following table describes each LED:Symbol LED Color State DescriptionPower: Green On Normal operation (External or Battery Power)** Note When operating on Battery power all otherLEDs are OFF.The LED blinks slowly, once every 5 secs when runningon the battery.Blinking1 sec On2 sec OffDuring device Reset or Power-up sequence

4 novatelwireless.comSymbol LED Color State DescriptionWiFi: Green Off WiFi not enabled or No Wi-Fi connected devices ordevice is powered from BatteryOn External Power - Wi-Fi devices Attached but no Wi-FitrafficBlinking1 sec On1 sec OffWi-Fi trafficWAN – LTE Green ON Attached (LTE) – no trafficBlinking1 sec On1 sec OffPDP ActivityWAN – 4G/3G(HSPA+/WCDMA)Blue ON Attached (4G/3G) – no trafficBlinking1 sec On1 sec OffPDP ActivityWAN – 2G Orange ON Attached (2G) – no trafficBlinking1 sec On1 sec OffPDP ActivityCellular 5-bar signalstrength:Green Off No SIM/No Signal/Operating from batteryGreen On Active only when external power is present.Note that while the SA 2100 is operating on battery power, the Power LED is theonly LED that operates.ConnectorsThe SA 2100 router has the following connectors:

5 novatelwireless.comFigure 1-4 Router ConnectionsCellular antenna connector RF1 (Primary)Micro USB PortGraceful shutdown buttonEthernet port8 Pin IO connector (Includes power)Cellular antenna connector RF2 (Diversity)Figure 1-5 8 Pin IO connectorFor Pin Out descriptions refer to the "Power Cable" on page 69

6 novatelwireless.comReset ButtonThe Reset Button is inside the battery compartment.Figure 1-6 Reset ButtonIn the corner of the battery compartment the Reset button is a small hole about 1.5mm indiameter, with the word “RESET” below it.We recommend that you use a paperclip to push the Reset button if a device reset isrequired.Caring For Your DeviceYou must handle the SA 2100 router carefully to ensure it functions properly.We recommend the following guidelines:lPlace the router in an area free from liquids, dust, and extreme temperatures.lStore the router back in its box when not in use.lDo not block any ventilation openings by applying adhesives or labels to the router asthis might cause the device to overheat or it might interfere with the antenna.lClean only with a clean, dry cloth.lRoute the cord so that it is not easily damaged by someone walking on it, or by items

7 novatelwireless.comsitting on or against it.lRoute the cord so that it is not easily damaged by someone walking on it, or by itemssitting on or against it.lAvoid dropping or shaking the router.lAvoid moving the router when it is powered on.

8 novatelwireless.comTechnical SpecificationsGeneralModel: SA 2100Weight: 220gDimensions: 107 x 81 x 30 mmWireless Network: Wi-Fi 802.11 b/g/n, 10 clients, pre-configurable security: WPA/WPA2Wired: 1 Ethernet Port (RJ45 Connector)Battery: 10-hour continuous (optimal)Input Power Range: 9 - 32 VDC (Molex Connector); 12V or 24V vehicle readyRadio Technology (WWAN)FREQUENCY4G LTE: 750/850/AWS/1900 MHz3G UMTS/HSPA/HSPA+: 850/900/AWS/1900/2100MHz2G GPRS/EDGE: 850/900/1800/1900 MHzBANDSLTE: B2, B4, B5, B17WCDMA: B1, B2, B4, B5, B8GSM: B8, B9, B13, B14DATA SPEEDLTE: 100 MbpsDC-DSPA+: 42 MbpsHSPA+: 21 MbpsROUTINGDHCP server, DNS, static or dynamic IP address, port filtering, port forwardingSECURITYNAT, SPI Firewall, VPN pass-through, IPSec VPN, MAC access control

9 novatelwireless.comEnvironmentalOperating Temperature: -30ºC to 70ºC (external power)-20ºC to 60ºC (battery)Storage Temperature: -40°C to 85°C (external power)-40°C to 60°C (battery)Humidity: Up to 95% non-condensingComponentsBuilt-In Wi-Fi (2.4 GHz): Up to 10 endpointsNetwork Selection Switch: 4G/3GSIM: 1 slot for micro-SIM card (Inside Battery Compartment)Internal Cellular Antenna: (primary + diversity)External Cellular Antenna: (primary + diversity)Automatically switches between internal and external; SMA ConnectorInternal Wi-Fi Antenna: 2.4 GHzInternal GPS Antenna: 1575 MHzMicro USB on-the-go: latchedDigital Outputs: 2Digital output (latched) 1User-controlled I/O 21-Wire Interface YesLEDs:Power GreenWi-Fi GreenNetwork Indicator for 4G, 3G, 2G Multi-Color5-bar Signal Strength GreenDevice ManagementProduction Environment: Cloud-BasedTesting Environment: Cloud-based; 90-day free access with engineering supportBulk Provisioning Over-the-Air or localFirmware Upgrade: FOTA or local

10 novatelwireless.comDocument ReferencesSA 2100 AT Command Set SA2100AT001FOTA Application Note ENF0000AN002API Reference ENF0000CB001Access the Novatel Wireless M2M TestServerENF0000AN0141-Wire Interface Application Note ENF0000AN018CertificationsFCC: YesCE: YesIC: YesPTCRB: YesGCF: YesWi-Fi Alliance: YeseMark: YesSafety: YesAT&T: YesAccessoriesLithium Battery Rechargeable 3.7 V 2900 mAh 1073 Wh Li-ion batteryMounting Accessories: Mounting bracket, Velcro tape, tie-wrap, bolts, adhesiveMounting BracketMounting Bracket (in-vehicle)Mounting Options: Wall, ceiling, floor, vehicle, existing structure, flat surfacePower Adapter Molex, ACPower Cable Molex, DCUSB Cable LatchedExternal Cellular Antenna SMA

11 novatelwireless.com2Using The DeviceSIM CardPositioning Your RouterPowering the DeviceConnecting to the SA 2100 RouterDriver InstallationCable InstallationMounting the Device

12 novatelwireless.comSIM CardInsert the SIM card into the SIM card slot located inside the battery compartment. Remove thebattery to uncover the SIMcard holder.Figure 2-1 SA 2100 Battery CompartmentYou should hear a "click" when the SIM card is in place.Positioning Your RouterThe router allows you to access your network almost anywhere within a given operatingrange. However, this range depends on where you place your router. The placement offurniture, the thickness of walls, and the number of walls a signal must travel through can limitthis range.For best results, place your router:lAway from interference such as microwaves, ceiling fans, security systems, or cordlessphoneslAway from large containers of glass or concrete (fish tanks, mirrors, brick or concretewalls)lAway from large metal surfaces (cook tops, metal doors, aluminum studs, appliances)lClose to a window but out of the way of direct sunlight (great for 4G reception)lClose to an AC outlet and near Ethernet computer cableslIn an elevated locationlIn line-of-sight to wireless deviceslNear the computers or other devices that communicate with the routerlOn an upper floor (if applicable)When using multiple points of access, use different radio frequency channels for adjacentaccess points. We recommend leaving 5 spaces between channels (1 and 6, or 3 and 8).

13 novatelwireless.comPowering The DeviceWhen the power adapter is connected, the SA 2100 powers up automatically. It takesapproximately two minutes for the device to power up and register on the cellular network.Connecting To The SA 2100 RouterUsers can connect to the SA 2100 router either via USB cable or Wi-Fi connection.Connecting Via USBTo connect via USB, perform the following steps:1. Install the USB and network adapter drivers using the driver installation executable fileprovided by Novatel Wireless. (Detailed instructions for installing these drivers areprovided in the Driver Installation section of this document.)2. Ensure the SA 2100 router is powered on.3. Connect the router to a USB port on the computer using a micro-USB cable.Connecting Via Wi-FiTo connect via Wi-Fi, perform the following steps:1. Ensure the SA 2100 router is powered on.2. Connect to the router using the SSID and WPA key information provided on the label.Driver InstallationThese instructions illustrate how to correctly install the drivers in Windows 7 using theNovatel Wireless M2M Driver Setup Utility.1. Run the Novatel Wireless M2M Driver Setup Utility by double-clicking the NovatelWireless Factory Driver Installer executable file.The Novatel Wireless Factory Driver Installer Welcome window opens.

14 novatelwireless.comFigure 2-2 Factory Driver Installer for LTEProductsFigure 2-3 Driver Installer Welcome Screen2. Click Next.

15 novatelwireless.comThe Novatel Wireless Factory Driver Installer License Agreement Window opens.Figure 2-4 Driver Installer License Agreement3. Once you have read, and if you agree to the terms, select the I accept the terms in thelicense agreement radio button.4. Click Next.The Ready to Install the Program window will open.

16 novatelwireless.comFigure 2-5 Driver Installer Ready to Install screen5. Click Install.The Installation Progress window will open.Figure 2-6 Installing screen

17 novatelwireless.comOnce the installer has successfully installed the driver, the Installation Complete window willopen.Figure 2-7 Installation Completed screen6. Click Finish.Cable InstallationInstalling The AntennaConnect the antennas to the device before mounting the device.At least 20 cm (8 in) of separation between the router and the user’s body must bemaintained at all times.Connect the antennae to the modem using the recommended cable only.

18 novatelwireless.comInstalling The Power CableConnect the power cable to the device before mounting the device.Connect a 12V or 24V vehicle ready power supply to the device. Pin-5 of the Molex connector.The voltage must be within the 9 - 32 VDC range. See "Technical Specifications" on page 8Connect the device (Pin-4) to the vehicle ground.Mounting The DeviceMounting BracketTo mount the device using the Mounting Bracket, use the accessory SKU # 21915042While performing these steps, do not apply excessive force to the retention legs or snapfeature prior to inserting the device as this may deform the mounting bracket.Figure 2-8 SA 2100 Mounting Bracket1. Secure the mounting bracket to the desired mounting surface using one of the followingmethods:lTwo (2) # 6 screwslDouble-sided tape2. Insert the device into the mounting bracket as shown in the figure above. The deviceshould be inserted with the battery compartment down. Take care to position thedevice so that the top of the device has the best unobstructed path to the sky.

19 novatelwireless.comDouble-Sided TapeIf securing the device using double-sided tape or a method not described in this manual, notethe following precautions:lExcessive force in the middle of the device may cause damage to the device.lIf using rigid mounting hardware, apply pressure only to the ends of the device. Limitthe mounting pressure only to the amount needed to secure the device.Vehicle MountingFollow the steps and guidelines in this section if you are Mounting the SA 2100 in a Vehicle.Novatel Wireless recommends the SA 2100 vehicle installation should be carried out by aqualified automotive electronic accessory technician.Always mount the device with the battery compartment facing downward..Ground should be connected first. Failure to connect ground to the SA 2100 beforeconnecting auxiliary devices may result in damage to the attached I/O device.To ensure proper accelerometer operation, you must securely mount the SA2100. Mounting the device to cable runs or other structures that may allow thedevice's orientation to shift may cause inaccurate results to be reported by theaccelerometer.For optimal performance, note the following mounting precautions/guidelines:lChoose a location where metal or cable bundles will not shield the device.lAvoid possible interference by mounting the device away from radio or speaker wires.We suggest you mount your device in one of the following locations:lAbove the air ventslAbove the instrument clusterlAbove the glove boxDo not mount the device in the following locations:lEngine baylNear or in the path of a vehicle's airbag

20 novatelwireless.com3Using The Web User InterfaceLogging InHomeConnected DevicesData UsageSettingsMessagesGPSCustomer SupportAbout

21 novatelwireless.comLogging InTo log in to your SA 2100 Web Interface, open your Internet browser and navigate to192.168.1.1. or http://my.sa2100/The browser will display the SA 2100 Home Page.Figure 3-1 SA 2100 Home Page

22 novatelwireless.comYou must enter the Administrator password to proceed beyond the Home Page. To enter thepassword, either click the Sign In link in the top right corner of the page, or simply click any ofthe quick links or navigation tabs and the SA 2100 Sign In page will be displayed as shown inthe following figure.Figure 3-2 SA 2100 Sign In PageEnter your Administrator password and click Sign in.The default Administrator password is "admin" (without the quotation marks).HomeThe Home Page of the SA 2100 Web User Interface can be found by selecting the Home tab.

23 novatelwireless.comFigure 3-3 Home PageThe left side of the screen displays navigation tabs for Home, Connected Devices, Data Usage,Settings, Messages, GPS, Customer Support, and About.

24 novatelwireless.comThe SA 2100 Home page has Quick Links for the following:lCustomize Hotspot SettingslChange SA 2100 Administrator PasswordThe Quick Links are shortcuts to the most commonly used settings. Details of these settingsare discussed in the Settings section of this document.Connected DevicesThe Connected Devices page displays details of each device connected to, or blocked fromthis SA 2100 device, including any computer connected via a USB connection. You can alsoedit the name and type for connected devices, and add or remove connected devices fromthe Blocked Devices list.

25 novatelwireless.comFigure 3-4 Connected Devices PageConnected Devices ListThe following information is displayed for each connected device:TypeThe first column indicates the type of connected device. You can use the Edit option to set orchange the type.If the type has not been set, no icon is displayed. Once you set the device type, anappropriate icon is displayed.Name

26 novatelwireless.comNormally, this is the hostname of the connected device, as set on the connected device. If youhave used this interface to assign a name to a connected device, the assigned name displaysin place of the hostname. In rare cases, the hostname may be unavailable.You can use the Edit option to change the name of any connected device.Connection TypeAn icon indicates the network connection type for each connected deviceMAC AddressThe MAC Address is a unique network identifier for this connected device.IP AddressThe IP address of the connected device.Link-LocalIf supported and used, the IPv6 address (Link-Local address) of the connected device isdisplayed.Blocking And Unblocking DevicesBlock ButtonClicking the Block button disconnects the connected device and prevents it fromreconnecting. The blocked device then appears in the Blocked list. This option is available foruse with each connected device, except for your own device, and any device connected viaUSB.Blocked DevicesThis is a list of devices that you have blocked. Note that since these devices are not currentlyconnected, and are blocked from connecting, they do not have an IP address. Instead, theyare identified by their name and MAC address.Unblock ButtonClicking the Unblock button unblocks a previously blocked device, freeing it to connect again.The unblocked device is deleted from the Blocked List, and will reappear in the ConnectedDevices list when it connects.

27 novatelwireless.comData UsageThe Data Usage screen displays your current data usage. You can also reset the data counterand cycle start date, and select the desired data usage monthly limit. Alerts will be generatedto warn you that data usage is approaching or has reached the alert level specified on thispage.Figure 3-5 Data Usage PageResetYou can use the Reset Data Counter button to restart the data counter and set the last resetdate to today's date.Data Usage SettingsUsage Counter Monthly Limit

28 novatelwireless.comSelect the desired option. If the desired option is not available, select 'None'. In this case, datausage will be recorded and displayed, but cannot be compared to a monthly limit.Cycle Start DateSelect the day of the month when you wish the data counter to reset to zero.SettingsThe settings of your SA 2100 can be found on the Settings page.There are four settings tabs: Hotspot Settings, Device Settings, Mobile Settings, andAdvanced Settings.

29 novatelwireless.comSettings Page > Hotspot Settings TabFigure 3-6 Settings Page - Hotspot Settings (Advanced Settings Shown)The Hotspot Settings Tab contains the following information:Wi-FiClick this ON/OFF control to enable or disable the Wi-Fi hotspot.

30 novatelwireless.comBasic SettingsAll Wi-Fi connected devices must use these Wi-Fi settings. If you change these settings,existing connected devices may lose their connection.Wi-Fi name: This sets the network name or SSID for the Wi-Fi network created by this device.Enter a suitable name. The name can be up to 32 characters long.Wi-Fi password: If a setting other than Open was selected in the Security field, a Wi-Fipassword is required. Enter the Wi-Fi password in this field. An on-page hint indicates thepassword requirements for the current security option.Maximum Wi-Fi connected devices: Specify how many devices can simultaneously connectto this device (Maximum of 10).Advanced SettingsBy default, the advanced settings are hidden. Click the Show Advanced Settings link todisplay the advanced settings. When the advanced settings are displayed, you can click theHide Advanced Settings link to hide them.Channel: This should be left on Automatic unless you need to choose a particular channel foryour environment.802.11 Mode: Use this setting to change the Wi-Fi mode, if required. If all of your connecteddevices support 802.11n, selecting the option "802.11n only" will provide the best performance.In other cases, it is recommended that you leave this setting at its default value.Security: Select the desired option for Wi-Fi security. WPA2 is the latest and most securemethod, and should be used if possible.None allows other people to monitor your Wi-Fi traffic and use your data plan toaccess the Internet. If at all possible, using None should be avoided. Using WPA2is strongly recommended, as this is the most secure method supported.Broadcast Wi-Fi name: If this setting is enabled, this Wi-Fi network appears in the list ofavailable Wi-Fi networks on your connected devices. If disabled, this network will be invisible.Wi-Fi range: Use this option to determine the strength of the Wi-Fi signal, and hence the sizeof the Wi-Fi network.

31 novatelwireless.comIf running on the battery, the longer range or higher power option will depletethe battery more quickly.Wi-Fi Multimedia (WMM): This setting should normally be enabled to assist throughput. Itmust be enabled if you are using 802.11n.Settings Page - Device Settings TabUnder Device Settings you have three categories of settings:lPreferenceslWeb Interface PasswordlBackup and RestoreSettings Page > Device Settings Tab > PreferencesFigure 3-7 Settings Page - Device Settings - Preferences

32 novatelwireless.comDevice PreferencesDelayed Shutdown: When powered by the battery, select the length of time after which thedevice shuts down when no network devices are connected. To prevent automatic shutdown,select "Never".User PreferenceslLanguage: Select the desired language option.lDate Format: Specify the format in which the date is displayed on this Web-basedinterface.lTime: Specify the format in which the time is displayed on this Web-based interface.lDistance: Select the option used for the GPS altitude and accuracy.lNumber Format: Specify how decimal numbers are displayed. Period (.) or Comma (,)can be selected for use as the decimal point.Settings Page > Device Settings > Admin PasswordFigure 3-8 Settings Page - Device Settings - Admin Password

33 novatelwireless.comChange Admin PasswordlEnter current admin password: Enter the current password in this field. Note that if youenter an incorrect value too many times, you will be locked out of this Web Interface.lEnter new admin password: Enter the new password, using only letters, numbers, andstandard punctuation symbols. The password must be at least 6 characters long.lConfirm new admin password: Re-enter the new password in this field.Settings Page > Device Settings > Backup And RestoreFigure 3-9 Settings Page - Device Settings - Backup and Restore

34 novatelwireless.comUse this feature to back up (download) a copy of the configuration settings from this device toa file on your computer, or restore (upload) a previously-saved configuration file. Thisconfiguration file contains all settings for the device, router, and system functions. It does notcontain any settings or data for the 4G modem.Note that you can only restore a file to the same device it came from.This screen also provides the ability to reset all settings to the factory default values.BackupAdmin Password: Enter the current password in this field to save the device settings to yourcomputer.Back Up Now: Click this button to download a copy of the current configuration file to yourcomputer. If your browser prompts you to save the file, you can rename it if desired.RestoreAdmin Password: Enter the current password in this field to restore the settings from apreviously saved backup file.Select a file: Select the configuration file you previously downloaded from this SA 2100device to your computer.Restore Now: After selecting a configuration file, click this button to begin the file upload.After uploading, the configuration file is immediately applied, and the device is restarted.Uploading a configuration file changes ALL of the existing settings to match theconfiguration file that you are uploading. This may change the current Wi-Fisettings, disrupting all existing connections to the SA 2100, including this webbrowser session.Restore To Factory DefaultsClick the Restore Factory Defaults button to reset all settings to their factory default values.This causes a restart, and may change the current Wi-Fi settings, breaking all existingconnections to the device, including the web browser session.Settings Page - Mobile SettingsThe following five categories are available under the Mobile Settings tab:

35 novatelwireless.comlMobilelAPNlNetwork SelectionlManual DNSlSIM LockSettings Page > Mobile Settings > MobileThese settings affect the connection to the mobile network.Figure 3-10 Settings Page - Mobile Settings - MobileCellular Data: You can use this setting when necessary to turn off cellular data and preventaccess to the mobile network. This prevents connected devices from connecting to theInternet and using your mobile data plan. For normal operation, this setting must be left on.Roaming: You can enable this setting as necessary to access roaming networks. Additionaldata usage charges may apply while roaming.

36 novatelwireless.comPreferred Technology: The default value is "Automatic". The SA 2100 device will select thebest available technology. If desired, you can change this to limit the network technologiesthat will be used.Settings Page > Mobile Settings > APNThe APN settings should be configured when installing the SIM. The device will not be able toestablish a WAN (cellular) internet connection until the APN settings have been configured.Some devices ship with a preconfigured SIM installed. If a preconfigured SIM is installed, youshould not change the APN unless you have a corporate account (with your own APN) or ifyou change the SIM.Figure 3-11 Settings Page - Mobile Settings - APN

38 novatelwireless.comFigure 3-12 Settings Page - Mobile Settings - Network SelectionThis device automatically selects the optimal mobile network. In most cases, you can alsoselect a network manually (Manual Network Selection). This feature is only useful if multiplenetworks are available. If this setting is enabled, the device connects only to the specifiednetwork.StatusThis section indicates if Automatic or Manual Network Selection is in use. If Manual NetworkSelection is in use, the specified network is also displayed. Note that in some cases, yournetwork service may not allow Manual Network Selection.OperationScan for Networks: If Manual Network Selection is possible, this button is available. Click thisbutton if you wish to manually select a network. The modem then scans for all availablenetworks. This scan may take up to two minutes.If this button is not displayed, then Manual Network Selection is not available inyour current location, using your current network.Network List All available networks are displayed in the Network List once a network scan hasbeen completed. You can then perform one of the following operations:lCancel - Use this option to retain Automatic network selection.lRefresh - Use this to scan again if the desired network is not listed. You may need tochange your location to improve the signal.lSelect a network - Use this option to enable Manual Network Selection with the specifiednetwork.Revert to Automatic: If Manual Network Selection is in use, this button is visible. Click thisbutton to change from Manual to Automatic network selection.

39 novatelwireless.comSettings Page > Mobile Settings > Manual DNSFigure 3-13 Settings Page - Mobile Settings - Manual DNSThe DNS address is usually provided automatically by the network. This page allows you tomanually specify a DNS, if required.SettingsEnable Manual DNS: Use this setting to enable or disable the Manual DNS feature. If enabled,provide the following data.DNS 1 address: Enter the IP address of the desired primary DNS. This address is required ifthe Manual DNS feature is enabled.DNS 2 address: Enter the IP address of the desired secondary (backup) DNS. This address isoptional and may be left blank if desired.

40 novatelwireless.comSettings Page > Mobile Settings > SIM LockFigure 3-14 Settings Page - Mobile Settings - SIM LockThe SIM card inside your SA 2100 device can be locked using a PIN. If the SIM card is locked,you must enter the PIN before connecting to the mobile network. Once entered, the PIN isremembered until the next shutdown.In addition to enabling you to enter the SIM PIN when needed, this page also allows you tounlock your SIM or change the SIM PIN. Generally, you need to provide the existing PIN inorder to change the SIM.

41 novatelwireless.comSIM status: The field indicates the current status of the SIM card. Possible values are:lReady - This is the normal state. The SIM PIN is not used.lPIN Locked - The SIM PIN must be entered before you can use the mobile network.lPUK Locked - The PUK for the SIM must be entered in order to continue. The PUK canbe obtained from your service provider.lUnlocked - The SIM PIN is needed, but has already been entered.lNo SIM - No SIM was detected. If you do have a SIM, check that it is inserted correctly.lInvalid SIM - A SIM was detected, but it is not usable in this device.lSIM Error - A SIM was detected, but it did not respond as expected and cannot be used.SIM OperationsThe actions available depend on the current SIM status. If multiple operations are possible, a"Desired action" select list is visible. Use this to choose the desired operation.PIN Lock: If the SIM is currently PIN locked, you are prompted to enter the PIN. Note that if anincorrect PIN is entered too many times, the SIM becomes PUK locked. An on-page counterindicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK mustthen be obtained from your service provider.PUK Lock: If the SIM is currently PUK locked, the only operation possible is to enter the PUK.Note that if an incorrect PUK is entered too many times, the SIM becomes permanentlyunusable. An on-page counter indicates how many entry attempts remain.Enable PIN Lock: This sets the SIM so that entry of a PIN is required upon startup to connectto the mobile network. To perform this operation, you must enter the current PIN.Disable PIN Lock: You can use this setting to disable a previously enabled PIN lock. It reversesthe PIN lock, so that entry of a PIN is no longer required to connect to the mobile network. Toperform this operation, you must enter the current PIN.Change PIN: To change the existing PIN, select this option and then enter the required data:1. Current PIN2. New PIN3. Confirm new PINFor most SIMs, the new PIN must consist of 4 digits.The default value is often 0000 or 1111.

42 novatelwireless.comSettings Page - Advanced SettingsThe following five setting categories are available under the Advanced Settings tab: Firewall,MAC Filter, LAN, Port Filtering, and Port Forwarding.Settings Page > Advanced Settings > FirewallFigure 3-15 Settings Page - Advanced Settings - FirewallA firewall protects your connected devices against malicious incoming traffic from theInternet. The firewall cannot be disabled, but the following settings are available.SettingsVPN Passthrough This feature allows VPN client software on connected devices to connectthrough this device to remote VPN servers. Normally, this option should be left enabled.IPv6 Transparent Mode If your device and service provider support IPv6, this option will beavailable.

43 novatelwireless.comNormally, the firewall will block incoming IPv6 connection requests intended for an IPv6-enabled connected device.If you wish to allow these incoming connection requests to reach the intended connecteddevice, enable this setting.DMZ (IPv4)If enabled, then the connected device specified as the DMZ IP address (DMZ destination) willreceive all traffic which would otherwise be blocked by the firewall. This may assist sometroublesome network applications to function properly, but the DMZ device should have itsown firewall to protect itself against malicious traffic.DMZ checkbox Use this to enable and disable this feature as needed. Generally, DMZ shouldbe disabled unless absolutely necessary.DMZ IP Address Enter the IP address of the connected device you wish to become the DMZdevice (DMZ destination) into this field. You can check the IP address of each connecteddevice on the connected devices screen.

44 novatelwireless.comSettings Page > Advanced Settings > MAC FilterFigure 3-16 Settings Page - Advanced Settings - MAC FilterIf the MAC Filter feature is enabled it will prevent access to this network by any device whichis included in the "Allowed Devices" list. The filter applies to both Wi-Fi and Ethernetconnections. For a computer, Wi-Fi and Enternet interfaces are listed separately, so oneinterface could be allowed while the other is not.ON/OFF: Use this control to enable or disable the MAC Filter as needed. Before enabling it,you need to ensure the "Allowed Devices" list is not empty. Note that when enabling the MACFilter, any Connected Device which is not in the "Allowed Devices" list will immediately bedisconnected.Allowed Devices: All allowed devices are listed here. Any device can be edited (changename or type) or be deleted from the list.

45 novatelwireless.comOperationsAdd Device: Use this button to add a new device to the "Allowed Devices" list.Add Myself: Click this button to add your own device (the device being used to view thisscreen) to the "Allowed Devices" list.Delete All: This button can be used to delete all devices from the "Allowed Devices" list,leaving it empty. This will disconnect all current devices and prevent re-connection if theMAC Filter is enabled, this operation is only possible while the MAC Filter is OFF.Settings Page > Advanced Settings > LANFigure 3-17 Settings Page - Advanced Settings - LAN (IPv4 shown)These settings apply to your local network or LAN. For this device, the LAN consists of thisdevice and all connected devices (including the USB connected device, if it exists).

46 novatelwireless.comIPv4IP address: The IP address for this device, as seen from the local network. Normally, you canuse the default value.Subnet mask: The default value 255.255.255.0 is standard for small (class "C") networks. If youchange the LAN IP Address, ensure you use the correct Subnet Mask.MAC address: The MAC address is a unique network identifier, assigned when a networkdevice is manufactured. This read-only field displays the MAC Address for the Wi-Fi and USBinterfaces on this device.Enable DHCP server: Normally, this should be left enabled. The DHCP server allocates an IPaddress to each connected device. If the DHCP Server was disabled, then each connecteddevice would need to be assigned a fixed IP address.Start DHCP address range at: If you wish to change the IP address range used by the DHCPserver, you can do so by changing this value. This option is for expert users only.DHCP address range: This indicates the range of IP addresses which may be allocated toconnected devices. If using a fixed IP address on a connected device, you should use an IPaddress that is outside this range.DHCP lease time: This field determines how often connected devices must renew the IPaddress assigned to them by the DHCP server. Normally, this can be left at the default value,but if you have special requirements you can change this value.IPv6If your device and your service provider support IPv6, this section will be visible.Enable IPv6: If some of your connected devices support IPv6, this setting should be enabled.IPv6-enabled connected devices will then be able to make IPv6 connections to the Internet.Link-Local address: This is the IPv6 address of this device. The Link-Local address is used forIPv6 communication between devices on the same network.

47 novatelwireless.comSettings Page > Advanced Settings > Port FilteringFigure 3-18 Settings Page - Advanced Settings - Port FilteringUse the Port Filtering feature as needed to block outgoing Internet traffic. If this setting isenabled, only traffic from the selected applications can access the Internet. Traffic is identifiedby port numbers. Some applications are pre-defined. You can define additional applications,but you need to know details of the traffic used and generated by the applications you wish todefine.ApplicationsEnable/Disable Checkbox: Use these check boxes to enable access to the Internet for eachapplication. While the Port Filtering feature is enabled, traffic from selected applications canaccess the Internet. Otherwise, the traffic is blocked.

48 novatelwireless.comSettings Page > Advanced Settings > Port ForwardingFigure 3-19 Settings Page - Advanced Settings - Port ForwardingThe Port Forwarding feature allows incoming traffic from the Internet to be forwarded to aparticular computer or device on your Wi-Fi network. Normally, the built-in firewall blocksincoming traffic from the Internet. Use Port Forwarding to allow Internet users to access anyserver you are running on your computer, such as a Web, FTP, or E-mail server. For someonline games, Port Forwarding must be used in order for the games to function correctly.

49 novatelwireless.comNote that use of Port Forwarding creates a security risk and should be disabledwhen not required.Some Mobile Wireless Networks provide you with an IP address on their ownnetwork rather than an Internet IP address. In this case, Port Forwarding cannotbe used because Internet users cannot reach your IP address.Port Forwarding ApplicationsEnable/Disable Checkbox: A number of common server applications are listed. To use any ofthese applications, follow this procedure:1. Install the application on a computer which is connected to this device's Wi-Fi network.2. On the computer, check its IP address for the Wi-Fi network. Alternatively, you cancheck the computer's IP address on the Connected Devices screen.3. On this screen, enter the computer's IP Address in the Connected Device IP Addressfield beside the application.4. Enable this application on this screen by selecting its checkbox.5. Save your changes.6. On the Current Status screen, make a note of the Internet IP address of this device.7. Ask users on the Internet to connect to the Internet IP address of this device. Theseconnection requests will be forwarded to the IP address specified in step 3.Custom ApplicationsThis feature allows you to define your own applications. Once defined, these applications canbe enabled and disabled in the same way as pre-defined applications. To define anapplication, you need to know the ports and protocol (TCP, UDP) used by the application forincoming traffic. To start, click the Add Custom Application button, then provide thefollowing data.Note that any changes to a Custom Application are not saved until the "SaveChanges" button is clicked to save the entire page contents.Enable/Disable Checkbox: Use this to enable an application after you have defined it.Application Name: Enter a suitable name for the application you are defining.Port Range: Each application has its own port range. Enter the beginning and end of the portrange for each application.

50 novatelwireless.comlFor a single port, enter the port number in both the Begin Port and End Port fields.lFor a port range, enter the beginning of the range in the Begin Port field and the end ofthe range in the End Port field.Protocol: For each port range, select the protocol (TCP or UDP) used by that port range.Connected Device IP Address: Enter the IP address of the connected device which willreceive this traffic.Delete: Use this checkbox to delete a custom application.MessagesThese SMS messages are normally from your service provider. You should not attempt toreply, and therefore no reply feature is provided.Figure 3-20 Messages PageMessage Counters

51 novatelwireless.comTwo counters at the top of the screen indicate the total number of messages, and the numberof unread (new) messages.Note that all messages are set to "read" once they are displayed on this screen.Message ListAll messages are listed in order of the date received. Unread (new) messages are indicatedby an icon. Messages are automatically marked as "read" once they are displayed on this page,so the next time the page is accessed, they will no longer be shown as unread.Delete ButtonEach message has an individual "Delete" icon. Click to delete individual messages.Delete All MessagesThis button is at the end of the message list. Use it as needed to delete all messages.GPSThis device incorporates a GPS receiver. The GPS receiver can determine your currentlocation and share this location information with connected devices.

52 novatelwireless.comFigure 3-21 GPS Page (Shown with GPS Turned ON)Using GPSEnable GPSUse this ON/OFF control to enable or disable the GPS feature.GPS StatusIf the GPS receiver has not yet obtained a fix (location), a Searching status appears. Once a fixhas been obtained, the following Current Location information is displayed, and a Google mapappears to visually indicate the current location.

53 novatelwireless.comCurrent LocationLatitudeThe latitude for the last location fix.LongitudeThe longitude for the last location fix.AltitudeThe altitude for the last location fix.AccuracyThis is a measure of the accuracy of the horizontal position obtained by the GPS receiver.GPS Over Wi-Fi (NMEA)Enable GPS over Wi-FiNMEA is a standard method of providing a GPS data stream in Windows and other computingplatforms. If this check box is selected, when connected via a USB cable, a NMEA (serial) portis available to applications that can use a NMEA stream. To use this feature, drivers must beinstalled on your computer. Use the Download link at the bottom of the page to download andinstall these drivers.Port NumberThis is the port number used by the driver software on your computer to establish aconnection to this device and obtain the GPS data. Unless there is a good reason to do so, youshould not change the port number.Download GPS over Wi-Fi DriversUse this to access the download page for the available drivers. These drivers are needed touse the GPS over the Wi-Fi feature.Customer SupportThe Customer Support Details of your SA 2100 are found on the Customer Support page inthe user interface.

54 novatelwireless.comFigure 3-22 Customer Support PageYour Wireless NumberThis is the phone number for this device. The support staff may ask for this number.SupportUse this information to access the user guide, to obtain additional information, or support.AboutThe About page contains information about your SA 2100 router. The information is presentedon 5 tabs: Current Status, Device Info, Diagnostics, Logs, and Software Update.

55 novatelwireless.comAbout Page - Current Status TabFigure 3-23 About Page - Current Status TabThe Current Status Tab displays status information for the device.Internet StatusConnection Status: This displays the connection status for the Internet connection andindicates if an error condition exists.Network Name: The name of the network to which this device is currently connected.

56 novatelwireless.comTechnology: The network technology used for the current connection. LTE is the fastestavailable technology.Connection Time: The period of time that has elapsed since the connection was establishedfor the current Internet session.Data Sent: The amount of data transmitted for the current Internet session. This counter startsfrom zero when the connection is established.Data Received: The amount of data received for the current Internet session. This counterstarts from zero when the connection is established.IP Address: The Internet IP address assigned to this device.Subnet Mask: The network mask associated with the IP address above.Gateway: The gateway IP address associated with the IP address above.DNS: The Domain Name Server currently used by this device.Wi-Fi HotspotWi-Fi Network Name (SSID): The name of the Wi-Fi network.Wi-Fi Security: The current setting for Wi-Fi security.Wi-Fi Password (Key): The current password value.Channel: The Wi-Fi channel currently in use. If the channel setting is Automatic, this displaysthe automatically selected channel.Wi-Fi Mode: The 802.11 mode in use.Connected Devices: The number of currently connected devices. For details, use theConnected Devices menu option.Maximum Devices Allowed: This is the maximum number of devices that can connect to thisSA 2100 device at any time.OperationsRestart: Click this button to restart the device. All Internet connections and Wi-Fi connectionswill be lost during the restart.Shutdown: Click this button to shut down the device. All existing connections will be lost.About Page - Device Info TabThe Device Information tab contains information about the SA 2100 router.

57 novatelwireless.comFigure 3-24 About Page - Device Info TabManufacturer: The manufacturer of this device.Model: The official model name and number for this device.Radio technologies supported: This lists the different radio technologies supported by thisdevice. Note that this list refers to this device, and not to the mobile network.IMEI: The IMEI (International Mobile Equipment Identity) for this device. The IMEI is a 15 or 17digit code used to uniquely identify an individual mobile station on a LTE network. The IMEIdoes not change when the SIM is changed.MDN: This is the phone number assigned to this device. It will change when the SIM ischanged.Software Version: The version of currently installed software. This is the main versionnumber; the following version information relates to various software components.OS version: This is the version number for the OS (Operating System) and its components.

58 novatelwireless.comModem FW version: For the 4G Modem component, this is the version of the firmware(software) currently installed.Wi-Fi FW version: For the Wi-Fi component, this is the version of the firmware (software)currently installed.Web UI version: The version number for the SA 2100 Web Interface.PRI version: The configuration version currently applied to this device.

59 novatelwireless.comAbout Page - Diagnostics TabThis page contains information about the SA 2100 and the available networks. Use it asneeded for troubleshooting; it is not required for normal operation.Figure 3-25 About Page - Diagnostics Tab

60 novatelwireless.comModemPhone number (MDN): Although this device does not support voice calls, it has a normalphone number, which is displayed here.IMEI: The IMEI (International Mobile Equipment Identity) for this device is a 15 or 17 digit codeused to uniquely identify an individual mobile station on a LTE network. The IMEI does notchange when the SIM is changed.IMEISV: This field combines the IMEI with an approval number for this type of device.IMSI: The IMSI (International Mobile Subscriber Identity) is a unique identification associatedwith all GSM, UMTS, and LTE mobile subscribers. It is stored in the SIM, and only changes ifthe SIM is changed.Modem FW Version: The version of the firmware (software) currently installed in the 4Gmodem.SIM Status: This indicates the status of the SIM card. If the SIM card is missing, or this fieldindicates some form of SIM error, connection to the mobile network is not possible.ICCID: This unique ID number is assigned to the SIM card. It does not display if there is no SIMcard, or if a SIM error condition exists.HSPA StatusStatus: HSPA/GSM refers to 4G HSPA and all preceding technologies. For the HSPA network,the following states are supported:lDisabled - access to GSM/WCDMA/HSPA networks is disabled.lNot available - no GSM/WCDMA/HSPA network has been detected.lAvailable - a GSM/WCDMA/HSPA network has been detected.The following data items are only provided if the HSPA network is available.Network operator: This is the name of the HSPA network.Technology: The current technology in use for the GSM/WCDMA/HSPA network. Possiblevalues, from slowest to faster, are:lGPRSlEDGElUMTSlHSDPAlHSUPAlHSPA+lHSPA+ DCNetwork ID: The name and/or ID of the GSM/WCDMA/HSPA network.Cell ID: This value identifies the cell tower currently in use.

61 novatelwireless.comRSSI: This indicates the RSSI for the GSM/WCDMA/HSPA signal. RSSI is a measure of signalstrength in decibels, relative to one milliwatt. It is always negative because mobile radiodevices are much less powerful than one milliwatt. Higher values indicate a stronger signal, so-50dBm is a stronger signal than -70dBm.Roaming: This indicates if the current connection is a roaming connection.4G LTE StatusNetwork operator: This is the name of the LTE network.Status: For the LTE network, the possible status values are:lDisabled - access to LTE networks is disabled.lNot available - no LTE network has been detected.lAvailable - LTE is enabled, and a LTE network has been detected.The following data items are only provided if the 4G LTE network is available.Signal strength: This indicates the strength of the LTE signal, measured in dBm. Higher valuesindicate a stronger signal, so -80 dBm is a stronger signal than -90 dBm. Note that LTE signalstrength is typically lower than 3G signal strength.SNR: SNR is a measure of signal quality. Higher numbers indicate a better signal.Roaming: This indicates if the current connection is a roaming connection.

62 novatelwireless.comAbout Page - Logs TabThe Log information is useful for troubleshooting, but is not required for normal operation.Figure 3-26 About Page - Logs TabSettingsEnable logs: Enable the Logs as needed.

63 novatelwireless.comDelete System Log: This setting determines for how long the system log data is retained.Select the desired option.Note that if the log is full, the oldest data is deleted, regardless of this setting.Log DataThe provided tabs allow you to select the type of Log Data to view.Mobile Network Log: This log contains data regarding connections to the mobile network.System Log: This log records events (other than mobile data connections) which occurred onthis device.ButtonsRefresh: Click to update the log data that is displayed.Clear Logs: Clicking this button will delete all existing log data. This makes new data easier toread.

64 novatelwireless.comAbout Page - Software Update TabSoftware updates are delivered automatically over the mobile network. This page allows youto monitor these updates.Figure 3-27 About Page - Software Update TabThe following information is provided on the Software Update tab:Current SoftwareCurrent Software Version: This field indicates the version of the software currently installedon this device.Checked for update: This device automatically checks for updates; this field indicates whenthe last check was performed.

65 novatelwireless.comUpdate available: This indicates if an update is available. If an update is available, it isautomatically downloaded and installed.Last UpdateThis panel displays the details of the last update installed on this SA 2100 device. If noupdates have been installed, this panel is blank.Update HistoryThe Update History panel displays the details of all updates that have been downloaded andinstalled to this SA 2100 device. If no updates have been installed, this panel is blank.

66 novatelwireless.com4AccessoriesAntennaBackup BatteryPower CablePower SupplyUSB Cable PartOrdering Accessories

67 novatelwireless.comAntennaShould an external antenna be required, these instructions must be followed. The followinginstallation practices are required to comply with FCC rules on RF exposure. Failure to followthese guidelines can result in operations that exceed RF Exposure limits.Maintain a minimum distance of at least 20 cm (8 in) from all persons regardless of how theantenna is mounted (stand assembly or wall mount).Connect the antennae to the modem using the supplied cable only – do not use a differentcable. Use the full length of the cable to position the antenna as far from the modem andgenerally populated areas as possible.Figure 4-1 Connected AntennalFor wall or pole mount installations position the antennae as far away from the base unitas permitted by the antenna cable. Ensure at least 20 cm (8 in) separation from theantenna element and the public.

68 novatelwireless.comFigure 4-2 SA 2100 AntennalThis antenna must not be located close to any other antennae or devices.lUse only the following approved antenna types and cable assemblylPulse (Part No.: WA700/2700SMA) Antenna (The gain of the antenna (includingcable loss) will not exceed the following:Frequency Maximum Antenna Gain (dBi)704 - 716 3.5824 - 849 4.01710-1755 3.51850 - 1910 2.0lThe antenna is shipped with both a suction cup and clip for mounting.lUse only the supporting cable to connect the antenna to the SA 2100.lNever use an antenna from another vendor or another source.lFor any questions regarding the safe operation of this device please contact NovatelWireless at www.novatelwireless.com.

69 novatelwireless.comBackup BatteryThe Backup Battery is a rechargeable 3.7V 2900 mAh 1073Wh Li-ion Battery.Figure 4-3 Backup BatteryThe backup battery is charged when the power adapter is connected to the device. Thebackup battery does not charge via USB cable.Power CableThe Power Cable has an 8 pin Molex connector that supplies power to the SA 2100.The Black Wire goes to the chassis ground.The Red Wire goes to a 12V or 24V vehicle ready power supply.

70 novatelwireless.comFigure 4-4 Power Cable8 Pin Molex ConnectorPin # FunctionPin -1 User Controlled Input1(For the SA 2100’s in-vehicle deployment, this pin is intended for igni-tion sense.)Pin -2 User Controlled Input2Pin -3 1-WirePin -4 GNDPin -5 Supply VoltagePin -6 User Controlled IO1Pin -7 User Controlled IO2Pin -8 User Controlled OutputPower SupplyThe Power Adapter has an 8 pin Molex connector that supplies power to the SA 2100.Input:l100-240vl50/60 Hz0.45AOutput:

71 novatelwireless.coml12Vl1.5AFigure 4-5 Power AdapterUSB Cable PartAn industry standard Micro USB (not included) is required only if communication through theCom port is required.Figure 4-6 Micro USBCableOrdering AccessoriesThe following table shows the available accessories (and their SKU) for the SA 2100. To orderan accessory contact your Novatel Wireless sales representative.

72 novatelwireless.comAccessoy SKUUSB .01019886.USB (latched) .60715094.mounting .21915041.mounting (vehicle) .21915042.power cable .60715093.power adapter NA(-30 TO 70C) .40123113.01.power adapter EU(-30 TO 70C) .40123113.01.battery .40115130-001.

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