Inseego NVWV720 Dual-Band CDMA Modem Card User Manual Novatel Wireless S720 EV DO PC Card User Guide

Novatel Wireless Inc Dual-Band CDMA Modem Card Novatel Wireless S720 EV DO PC Card User Guide

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Table of ContentsWelcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiSection 1: Sprint Mobile Broadband Card Basics . . . . . . 11A. Introducing the Sprint MobileBroadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .4CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61B. Getting Started With Your SprintMobileBroadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . .8Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Section 2: Installing the Sprint MobileBroadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112A. Installing the Sprint Mobile Broadband Card . . . . . . . 13Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Installing the Sprint PCS Connection Manager Software . . . . . 16Inserting and Removing the Sprint Mobile Broadband Card . . 20Activating Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . 232B. Sprint PCS Connection Manager Software . . . . . . . . . 27The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28The Sprint PCS Connection ManagerSoftware Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39Sprint PCS Connection Manager Software Menu Options and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Reinstalling the Sprint Mobile Broadband Card Driver . . . . . . . 62Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 733A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Section 5: Safety and Terms & Conditions . . . . . . . . . . 915A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 955B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

iWelcome to SprintWe are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same.When it comes to mobile connectivity, the Sprint Mobile Broadband Card offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.This guide will familiarize you with our technology and with your new Sprint Mobile Broadband Card and Sprint PCS Connection ManagerSM software through simple, easy-to-follow instructions.Welcome and thank you for choosing Sprint.

iiIntroductionThis User Guide introduces you to Sprint PCS Service and all the features of your new Sprint Mobile Broadband Card. The guide is divided into five sections:⽧Section 1: Sprint Mobile Broadband Card Basics⽧Section 2: Installing the Sprint Mobile Broadband Card⽧Section 3: Sprint PCS Vision®⽧Section 4: Technical Specifications and Regulatory Information⽧Section 5: Safety and Terms & ConditionsThroughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless network card and service. The Table of Contents and Index will also help you quickly locate specific information.You'll get the most out of your new Sprint Mobile Broadband Card if you read each section. However, if you'd like to get right to a specific feature, you can go directly to that page. Follow the instructions in that section and you'll be ready to use your card in no time.Note: You can print out this guide to keep on hand or view it online. If you're viewing it online, simply click on a topic in the Table of Contents or on any page reference within a section to go directly to that topic.

Section 1Sprint MobileBroadband Card Basics

1A: Introducing the Sprint Mobile Broadband Card 3Section 1AIntroducing the Sprint MobileBroadband CardIn This Section⽧Your Sprint Mobile Broadband Card⽧CDMA Networks⽧Package Contents⽧About This GuideThis section introduces the basic features and functions of your Sprint Mobile Broadband Card, the materials included with your card, and an overview of the sections in this User Guide.

4 Section 1A: Introducing the Sprint Mobile Broadband CardYour Sprint Mobile Broadband CardYour Sprint Mobile Broadband Card fits into a Type II PC Card slot (available on most notebook PCs) and functions as a wireless network card. This card allows you to:䢇Access your company network.䢇Send and receive email.䢇Access the Internet.CDMA NetworksThe Sprint Mobile Broadband Card operates over a type of wireless network called CDMA (Code Division Multiple Access). This network technology has many features beyond providing a wireless link, such as Web Messaging, which allows you to receive short messages using the Sprint Mobile Broadband Card.To use the Sprint Mobile Broadband Card, you need an account that gives you access to a CDMA network. Every CDMA network operates on one of three radio frequency bands. Your Sprint Mobile Broadband Card by Novatel Wireless, Inc. (EV-DO PC Card) takes advantage of the high-speed CDMA 1xEV-DO network and operates on the 1900 MHz band.The Sprint Mobile Broadband Card uses CDMA 1xEV-DO technology that is backwardly compatible with 1xRTT, enabling real-time high-speed wireless access to email, the Internet, or your company network. The card runs on most current Windows-compatible laptop or desktop computers, and it provides data transmission of up to 2.4 megabits per second (Mbps) (average speed of 300-800 kbps before bandwidth optimization).

1A: Introducing the Sprint Mobile Broadband Card 5A Network CardDuring Sprint PCS connections, the Sprint Mobile Broadband Card is a true network card, functioning just like the network cards familiar to most business computer users. Once installed and configured for NDIS mode, the card connects instantly to the CDMA network with just a few mouse clicks. To surf the Web, you simply insert the card, click a few buttons, and launch your Internet browser. To access your company network, you may need to launch an extranet client after you connect to the CDMA network. Package ContentsYour Sprint Mobile Broadband Card package contains the following components:䢇Sprint Mobile Broadband Card by Novatel Wireless MerlinTM S720 (EV-DO PC Card)䢇A Guide to Using Your Sprint Mobile Broadband Card䢇Sprint PCS Connection ManagerSM CDTip: More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.Tip: To optimize your settings for faster speeds and data conservation when accessing your company network, work in "Offline" mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper locted at:www.microsoft.com/office/outlook/evaluation/perform.doc

6 Section 1A: Introducing the Sprint Mobile Broadband CardAbout This GuideThis User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Card.䢇Section 1 (which you are reading) gives you an overview of the card and its basic features.䢇Section 2 provides detailed, step-by-step instructions for installing and using the Sprint Mobile Broadband Card and Sprint PCS Connection Manager Software.䢇Section 3 introduces Sprint PCS Vision Services.䢇Section 4 provides electrical, radio frequency, and other specifications for the Sprint Mobile Broadband Card, as well as regulatory notices concerning your Sprint Mobile Broadband Card.䢇Section 5 provides important safety and liability information and includes the Terms and Conditions of use for the Sprint Mobile Broadband Card.

1B: Getting Started With Your Sprint Mobile Broadband Card 7Section 1BGetting Started With Your Sprint Mobile Broadband CardIn This Section⽧Getting Started⽧The Sprint Mobile Broadband Card Software⽧Activating and Using Sprint PCS Service⽧Care and MaintenanceThis section outlines the basics of getting started with your Sprint Mobile Broadband Card, including installing the Sprint PCS Connection Manager Software and inserting and activating your card.

8 1B: Getting Started With Your Sprint Mobile Broadband CardGetting StartedBefore you can begin using your Sprint Mobile Broadband Card, you must first:1. Install the Sprint PCS Connection Manager Software, including the Sprint Mobile Broadband Card driver software.2. Activate your Sprint PCS account (unless the card has been preactivated).3.Configure the Sprint Mobile Broadband Card to use your account.The Sprint Mobile Broadband Card SoftwareThe Sprint Mobile Broadband Card comes with the following software:䢇Sprint PCS Connection Manager Software allows you to manage the card’s actions and monitor your connections.䢇The driver software establishes the interface between the card and your Windows® operating system.䢇With Novatel Wireless, Inc. Wireless Connections Network Adapter (NDIS) you can expand your high-speed broadband wireless connection from the Internet to your corporate email and network taking advantage of 1xEVDO speeds. This customizable feature enables an always-on connectivity experience like an Ethernet card.䢇The Bytemobile Optimization Client allows you to enjoy increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface.

1B: Getting Started With Your Sprint Mobile Broadband Card 9The software must be installed before you insert the Sprint Mobile Broadband Card for the first time. Detailed instructions are provided starting on page 16.Activating and Using Sprint PCS ServiceBefore using your Sprint Mobile Broadband Card, you must first set up your Sprint PCS wireless network account.Call Sprint Customer Service䢇If you will be using your Sprint Mobile Broadband Card primarily for business purposes, call 1-888-788-4727.䢇If your card is intended primarily for personal use, call 1-888-715-4588.You should have the following information available:䢇Your billing address䢇Your Social Security number or Tax ID number䢇Your driver’s license number䢇Your Sprint Mobile Broadband Card’s ESN (electronic serial number) (The ESN is printed on the card's label and can also be displayed during the installation process.)䢇A pen and paper to write down your account informationDuring this call, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with the following important account information:䢇Your card’s Activation Code䢇Your card’s phone number䢇Your card’s Lock Code

10 1B: Getting Started With Your Sprint Mobile Broadband CardUnless your card has been preactivated, the Sprint PCS Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch and guide you through the activation and configuration process.Care and MaintenanceAs with any electronic device, the Sprint Mobile Broadband Card must be handled with care to ensure reliable operation. Follow these guidelines while using and storing the card:䢇Do not apply adhesive labels to the card. They may cause the card to become jammed inside the card slot.䢇The card should fit easily into your Type II PC Card slot. Forcing the card into a slot may damage the connector pins.䢇Protect the card from liquids, dust, and excessive heat.䢇When not installed in your computer, store your EV-DO PC Card in a safe place.䢇Never force the card in or out of your computer’s PC Card slot.䢇When moving your computer, always remove the card from the PC Card slot to avoid any damage. (See page 20 for instructions on proper removal.)Tip: You can use the Lock Code feature to prevent others from using your account should your Sprint Mobile Broadband Card be lost or stolen. See page 56 for instructions on using this feature.

Section 2Installing the SprintMobile Broadband Card

2A: Installing the Sprint Mobile Broadband Card 13Section 2AInstalling the Sprint Mobile Broadband Card⽧Getting Started⽧Installing the Sprint PCS Connection Manager Software⽧Inserting and Removing the Sprint Mobile Broadband Card⽧Activating Your Sprint Mobile Broadband CardThis section guides you through the steps necessary to install your Sprint Mobile Broadband Card and make it operational on a notebook PC.

14 2A: Installing the Sprint Mobile Broadband CardGetting StartedBefore you can use your Sprint Mobile Broadband Card, you must:1. Install the Sprint PCS Connection Manager Software, located on the installation CD, onto your computer.2. Insert the card into your computer’s PC slot (Sprint label facing up). Windows will detect the card and automatically install the necessary card drivers.3. Launch the Sprint PCS Connection Manager Software application.4. Activate your Sprint Mobile Broadband Card and Sprint PCS account, unless it was preactivated. If your card has not previously been activated, the Activation Wizard will automatically launch and guide you through the process.Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system.Do not insert the card into the slot until you have installed the Sprint PCS Connection Manager Software onto your PC or until instructed to do so by the installation CD.Note: A driver is software that forms the interface between a device (such as the Sprint Mobile Broadband Card) and the operating system on your PC.

2A: Installing the Sprint Mobile Broadband Card 15System RequirementsThe Sprint Mobile Broadband Card is supported on the following operating systems:䢇Windows® 2000䢇Windows® XPTo install and run the Sprint Mobile Broadband Card and accompanying Sprint PCS Connection Manager Software, your system requires these minimum resources:CPU Pentium (166 MHz or higher)Card Slots Type II PC Card slot (32-bit bus)Communications Ports2 available; one modem and one serialDisk Drive CD-ROMI/O Resources 1 IRQ, 4096 bytes I/O spaceMemory 32 MBDisk Space 14 MB

$16 2A: Installing the Sprint Mobile Broadband CardInstalling the Sprint PCS Connection Manager SoftwareFollow the instructions below to install the Sprint PCS Connection Manager Software from the installation CD. This process requires you to restart your PC at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint PCS Connection Manager Software automatically determines your PC’s operating system and installs all appropriate software.Installing the Sprint PCS Connection Manager Software and the Sprint Mobile Broadband Card driver:1. Insert the installation CD into your CD-ROM drive. The Setup program should start automatically. If the Setup program does not launch, select Start > Run and enter d:\Autorun.exe, where d is your CD-ROM drive letter.2. Select Install Sprint PCS Connection Manager. (The InstallShield® Wizard will start and guide you through the installation process.)3. Use the Next and Back buttons to navigate through the installation wizard, noting the following:䡲In order to continue with the installation, you must select “I accept the terms of the License Agreement.”䡲Select the default option, Sprint Mobile Broadband Card by Novatel Wireless, Inc., if prompted, and click Next.䡲Please wait a few minutes while the software installs.Note: You may be required to log in with administrative privileges depending on your operating system to install the Sprint PCS Connection Manager Software.$

2A: Installing the Sprint Mobile Broadband Card 174. Skip to step 7 if you did not check the Bytemobile Optimization Client option from the Sprint PCS Connection Manager Installer screen (see Note above). 5. If you chose to install the Bytemobile Optimization Client, the Installshield Wizard and ByteMobile Optimization Welcome window appear. Click Next and wait a few moments for the software to install.6. Now click Finish to complete installation of Bytemobile.7. Click Restart or Finish to complete installation of theSprint PCS Connection Manager. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint PCS Connection Manager by clicking on the Sprint PCS Connection Manager desktop icon.8. The Sprint PCS Connection Manager starts and the Insert your card... dialog appears. (Do not insert the card until instructed to do so by Sprint PCS Connection Manager.) 9. Insert the card into your notebook PC’s Type II PC Card slot with the Sprint label facing up. (See page 20 for complete instructions on proper insertion and removal.)Note: You may also be given the option of selecting the BytemobileTM Optimization Client feature at this time. This option provides increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface. If this option is available you may place a check mark in the check box to add Bytemobile Optimization. If you wish install Bytemobile later, you may do so directly from your Installation CD.

18 2A: Installing the Sprint Mobile Broadband Card10. Please wait a few moments while Windows automatically installs the necessary drivers for this device. A series of Found New Hardware messages appear and the Found New Hardware Wizard launches.11. If your card has not been activated, the Activation Wizard automatically launches and guides you through the activation process. (For account activation information, see Section 1B, Getting Started With Your Sprint Mobile Broadband Card beginning on page 7.)12. Windows detects the new hardware (Sprint Mobile Broadband Card) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard launches, depending on your operating system. (For additional information about driver installation, see “Reinstalling the Sprint Mobile Broadband Card Driver” on page 62.)13. Follow the prompts to allow the wizard to install the drivers.14. Click OK when you are notified that the installation is complete. On completion of this step, the Sprint PCS Connection Manager Software and the Sprint Mobile Broadband Card driver are installed and you can proceed to activate your card (if it has not Note: Sprint PCS Connection Manager will check to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog will appear. See “Firmware Updates” in this section, beginning on page 19Note: Do not forcefully insert the card. This may damage the connector pins.

2A: Installing the Sprint Mobile Broadband Card 19already been activated). See “Activating and Using Sprint PCS Service” on page 23.Firmware UpdatesThe first time you attempt to connect your EV-DO PC Card (Merlin S720) to your computer, Sprint PCS Connection Manager will check to ensure you have the latest firmware installed. If Sprint PCS Connection Manager detects that your card needs to be updated a “Firmware Update” pop-up dialog appears.To update firmware1. The AC power adapter must be plugged into your computer before proceeding. 2. Click OK to launch the firmware update utility and update the firmware in your card. The software installation begins. This process takes approximately five minutes. You may stop the installation at any time by clicking Cancel. 3. Once the firmware has been successfully downloaded, a confirmation screen appears. Click OK to return to the Sprint PCS Connection Manager main user interface.4.When the firmware update is completed, it will reset the card. Please wait a few minutes to initialize the card from the Sprint PCS network. If the card has not been activated, it will automatically launch the Sprint PCS Vision Activation Wizard. Note: During this time, the Sprint PCS Connection Manager message area displays “Updating Hardware” and the Go button is disabled.Caution:Do not remove the Merlin S720 from your computer's PC Card slot until the installation process is complete. Failure to complete the process may result in serious errors.

2A: Installing the Sprint Mobile Broadband Card 21When you insert the card, the following should occur:䢇If sound effects are enabled, the PC beeps.䢇The Unplug/Eject Hardware icon appears in the system tray (unless the feature has been disabled). 䢇The Sprint PCS Connection Manager Software starts (unless the auto-launch feature has been disabled).The card is powered as soon as you insert it.Turning Off the Sprint Mobile Broadband CardWhen the Sprint Mobile Broadband Card is connected to the computer, it has power and is trying to communicate with the network. To turn off the card, Sprint PCS Connection Manager must be closed and the card must be properly ejected from the PC Card slot.Removing the Sprint Mobile Broadband Card1. Close the Sprint PCS Connection Manager program if it is running. There are three ways to close the program:䡲Click the close icon on the interface. – or –䡲Right-click the Sprint PCS Connection Manager system tray icon and select Exit from the menu.

22 2A: Installing the Sprint Mobile Broadband Card– or –䡲Click Menu in the upper left-hand corner of the Sprint PCS Connection Manager window and select Exit.2. Left-click the Unplug/Eject Hardware icon in the system tray. A message bar appears.

2A: Installing the Sprint Mobile Broadband Card 233. Click Safely remove NEC PCI to USB Open Host Controller. A dialog box notifies you that it is safe to remove the card.Windows 2000: Once the Safe to Remove Hardware message appears, click OK and use the ejector button (most laptops have an ejector button located next to the PC Card slot) to remove the card.Windows XP: Once the Safe to Remove Hardware message appears in the system tray, use the ejector button (most laptops have an ejector button located next to the PC Card slot) to remove the card. 4.Remove the Merlin S720 from your computer’s PC Card slot by gripping the card on both sides and pulling straight out. (If available, use your computer’s card ejector tool.)Activating Your Sprint Mobile Broadband CardThe final step to making your card operational is configuring it to use your account.If you purchased a preactivated card, this step is not necessary. Once the application software and driver are installed, the card is ready for use.Otherwise, you must use the Sprint Activation Wizard to activate and configure your account. Activation involves phoning Sprint Tip: For an overview of account activation and configuration, see “Activating and Using Sprint PCS Service” on page 9.

24 2A: Installing the Sprint Mobile Broadband CardCustomer Service, exchanging information and entering your account information into the appropriate fields in the wizard.To activate an account and configure your card:1. Insert the card into your PC Card slot. The Activation Wizard will launch automatically.2. Click Next to begin the activation process. The wizard will guide you through the process.3. Please telephone Sprint Customer Service to set up your Sprint PCS wireless network account. 䡲If you will be using your Sprint Mobile Broadband Card primarily for business purposes, call 1-888-788-4727.䡲If your card is intended primarily for personal use, call 1-888-715-4588.You should have the following information available:䡲Your billing address䡲Your Social Security or Tax ID number䡲Your driver’s license number䡲Your card’s ESN (electronic serial number) (The ESN is printed on the card’s label and can also be displayed during the installation process.)䡲A pen and paper to write down your account informationInform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband Card by Novatel Wireless, Inc. (EV-DO PC Card). During this call, Note: Sprint PCS Connection Manager checks to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog appears.

2A: Installing the Sprint Mobile Broadband Card 25Sprint Customer Service will help you choose a service plan and guide you through the activation process.4. Click Next when you are asked for your card’s ESN (electronic serial number). The third window will appear, which displays your card’s ESN in the top field.5. Carefully repeat the ESN to the Service Representative. You will be given an activation code.6. Enter the activation code into the bottom field of the window and click Next to continue to the next window.7. Once your Sprint Customer Service Specialist has given you your card’s phone number (also called MDN), and MSID (IMSI_S) numbers, enter them in the top and bottom fields. and click Next to continue.8. A confirmation screen appears. Verify that your phone number (MDN) and MSID (IMSI_S) are correct. Be sure to write these numbers down for future reference. Click Yes to continue.9. You have now successfully completed the activation process. Click Finish to exit the Sprint Activation Wizard.On completion of this step, your card is ready for use. Section 2B: Sprint PCS Connection Manager Software, beginning on page 28, explains how to use the Sprint PCS Connection Manager Software to manage and monitor your connections.Note: You may manually access the Activation Wizard from the Sprint PCS Connection Manager sub menu. See “Sprint PCS Vision - Novatel Wireless, Inc.” on page 9.

26 2A: Installing the Sprint Mobile Broadband Card

2B: Sprint PCS Connection Manager Software 27Section 2BSprint PCS Connection Manager SoftwareIn This Section⽧The Sprint PCS Connection Manager Software⽧The Sprint PCS Connection Manager Software Window⽧System Tray Icons⽧Establishing and Terminating Connections⽧Sprint PCS Connection Manager Software Menu Options and SettingsThis chapter outlines the Sprint PCS Connection Manager Software interface for your notebook PC, including the components of the main window, button usage, system tray icons, and more. Once you’ve mastered the basics here, you’ll be ready to begin using your card.

28 2B: Sprint PCS Connection Manager SoftwareThe Sprint PCS Connection Manager SoftwareSprint PCS Connection Manager Software allows you to manage and monitor the connection between your Sprint Mobile Broadband Card and the CDMA network. Use the software to:䢇Determine your signal strength, roaming status, Sprint PCS® connection availability, and other network parameters.䢇Initiate data calls.䢇View call statistics.䢇Enable and disable features such as Always on Top (which allows you to set the card software to display in front of other application windows).䢇Set options related to Web messages, sounds played, and the lock code security feature (which you can use to prevent others from using your card).You must run the Sprint PCS Connection Manager Software anytime you use the card unless you have configured the card to run in NDIS mode with Novatel Wireless, Inc. Network Adapter. (see “Novatel Wireless Network Adapter (NDIS)” on page 51.)

2B: Sprint PCS Connection Manager Software 29Starting the Sprint PCS Connection Manager SoftwareTo launch the Sprint PCS Connection Manager Software:䊳Double-click the Sprint PCS Connection Manager desktop icon, located on your desktop– or –Select Star t > Programs > Sprint > Merlin S720 > Sprint PCS Connection Manager 3.0.Depending on your settings in the Options window, the software starts automatically anytime you insert the Sprint Mobile Broadband Card.Once you make a connection in the card software, you can launch whichever application you want to use (such as your Web browser or email application).Use the close button in the upper-right corner of the interface to exit the software.

30 2B: Sprint PCS Connection Manager SoftwareThe Sprint PCS Connection ManagerSoftware WindowThe Sprint PCS Connection Manager Software features its own Custom Main Interface (CMI) window. It includes the following components:䢇A Menu button in the upper-left corner䢇Minimize and Close buttons in the upper-right corner䢇A message area (the left portion of the display)䢇An indicator area (to the immediate right of the message area)䢇A button (“GO”) used to establish/cancel a connection䢇A Detail Drawer that displays the amount of data being transferred and received

2B: Sprint PCS Connection Manager Software 31About the InterfaceThe following application functions are available within the main window of the Sprint PCS Connection Manager Software:䢇Close: Closes the interface and exits the software.䢇Go: Initiates a connection.䢇Stop: Ends or cancels a connection.䢇Minimize: Minimizes the interface to System Tray Mode.䢇Menu: Provides access to tools and options settings.䢇Message Area: Displays “Insert your card...,” “Ready,” “Disconnect,” “Connect,” “Authenticating,” “Connecting,” or “Connected” states. Other connection messages may apply depending on your custom options. (See page 34.)䢇Image Compression (if applicable): Indicates that data and image compression is enabled for enhanced speed performance.䢇Transfer/Receive: Visual indicator of data activity.䢇Signal Strength: Visual indicator of signal strength.䢇Detail Drawer: Displays byte counter. Click + to expandand - to close.

32 2B: Sprint PCS Connection Manager SoftwareThe Menu ButtonClicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint PCS Connection Manager Software menu.Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active. The Links menu option and the Settings menu option both contain submenus. See Section 2C, Menu Options, beginning on page 41, for details on the Sprint PCS Connection Manager options and settings.

2B: Sprint PCS Connection Manager Software 33The Minimize and Close ButtonsThe Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the card status. (see “System Tray Icons” on page 38.)Once minimized, you can redisplay the program by double-clicking the desktop shortcut or launching the card software from the Start menu. (See page 39 in this section.) You can also click the icon in the system tray. (The icons are defined in “System Tray Icons” on page 38.)The Close button is used to exit the card software.

34 2B: Sprint PCS Connection Manager SoftwareConnection StatusThe Sprint PCS Connection Manager Software interface provides information about your current connection status. Other messages may appear as a result of customized options.Insert your Card...If the Sprint PCS Connection Manager Software fails to detect a card, the message “Insert your Card...” is displayed. In this state, the GO button is unavailable to indicate it cannot be engaged. The signal strength and image compression icons also are not visible.If the Sprint PCS Connection Manager interface fails to detect the card, the “Insert your Card...” message will continue to be displayed. DisconnectedIn this state, the GO button is available and the signal strength icon is visible. Click GO to make a connection.

2B: Sprint PCS Connection Manager Software 35ConnectingIn this state, the Sprint PCS Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop.If you attempt to establish a Sprint PCS Vision connection that requires a password, a dialog box appears. Enter the relevant information and click OK to continue the connection process.To cancel the connection, click Stop.ConnectedOnce the connection is established, the message area displays “Connected” and the transfer/receive icon is now visible. For other messages, see “Settings” on page 47 and “Troubleshooting Tips” on page 59.

36 2B: Sprint PCS Connection Manager SoftwareIndicator AreaThe indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled.The following table lists the indicator area icons and explains the significance of each icon.Indicator Area IconsIcon MeaningThe Signal Strength indicator uses bars to show the strength of the radio signal. The number of bars increases (up to a maximum of six) as the signal strength increases.Note: This icon is displayed only when data services are available.When no bars are shown, no connection is possible for one of the following reasons:䢇You are outside of the Nationwide Sprint Network service area.䢇The signal strength is too weak.䢇A network problem is preventing the Sprint Mobile Broadband Card from obtaining service.The Transmit/Receive icon lets you know that a Sprint Power Vision data connection is active.The Optimization image compression software is active.The CDMA 1xEVDO icon appears when CDMA 1xEVDO service is available and active.The Roaming indicator lets you know that you have roamed from a Sprint Network to a roaming partner's system.

2B: Sprint PCS Connection Manager Software 37The GO ButtonThe GO button is used to establish and cancel a connection. The text on the button changes during different connection stages.䢇GO – Ready to establish a connection. Click the button to start a connection.䢇Stop – Once a connection is established, the Go button changes to read Stop. A connection is being established or is already established. Click the button to cancel or disconnect.

38 2B: Sprint PCS Connection Manager SoftwareSystem Tray IconsThe Sprint PCS Connection Manager Software displays an icon in the system tray (in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status.Icon MeaningConnecting- Sprint Mobile Broadband Card ready forconnection or currently making a connection.Connected- Connection established to NationwideSprint PCS Network and data transfer in process.Dormant- Connection established but no data transfertaking place.Disconnected- Sprint PCS Connection Managerrunning, but no connection in progress.Error- Sprint PCS Connection Manager has encountereda hardware failure in your computer’s modem or another error while attempting to connect.

2B: Sprint PCS Connection Manager Software 39Establishing and Terminating ConnectionsThe Sprint PCS Connection Manager Software interface can be used to establish and terminate connections with the Sprint Mobile Broadband Card by simply clicking the GO or Stop buttons.Sprint PCS Connection Manager Software Menu Options and SettingsClick the Menu button, located at the upper left of the interface (see page 29), to launch the Sprint PCS Connection Manager menu.Menu options are described in Section 2C, Menu Options beginning on page 42.

40 2B: Sprint PCS Connection Manager Software

2C: Menu Options 41Section 2CMenu OptionsIn This Section⽧Overview of Menu Items⽧Menu Item Details⽧SettingsThe Sprint PCS Connection Manager’s primary menu options allow you to manage your card’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list.

42 2C: Menu OptionsOverview of Menu ItemsTo display the Sprint PCS Connection Manager’s primary menu, click the Menu button at the top left corner of the interface.The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information.

2C: Menu Options 43Menu ItemsMenu Item Description For more information, see:Alert Log View information on card errors or failures by date/time, alert, connection name, and type.Page 44Connection History View information on data connections by date/time, type, and duration.Page 44Device Info & Diagnostics View detailed information about the Sprint Mobile Broadband Card, software, and connections.Page 45Software UpdatesCheck for posted updates to the Sprint PCS Connection Manager Software or configure to automatically check for updates.Page 46Links When connected to the Nationwide Sprint PCS Network, provides a link to the Sprint PCS Web site.Page 46Help Open the Sprint PCS Connection Manager Help file.Page 47About Sprint PCS Connection Manager View the opening Sprint PCS Connection Manager Software identification screen.Page 47Settings Configure the Sprint PCS Connection Manager Software to best suit your needs and preferences.Page 47Exit Close the Sprint PCS Connection Manager Software application.

44 2C: Menu OptionsMenu Item DetailsAlert LogThe Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues.To display the Alert Log:䊳Select Menu > Alert Log.To clear the Alert Log:1. From the Alert Log window, click Clear.2. You will see a prompt: “Clear all entries from the Alert Log?” Click Yes to delete all records. Click No to cancel.Connection HistoryThe Connection History dialog maintains a record of your data connections. You can choose whether to keep a record of your connection history by enabling or disabling this feature to suit your preference. To enable or disable Connection History:䊳Select Menu > Settings > General > Keep Connection History.A check mark next to the option indicates that it is enabled.To display the Connection History:䊳Select Menu > Connection History.For each message, the Connection History displays:䢇The date and time the connection was initiated.䢇The phone number dialed for data connections.䢇The type of connection.

2C: Menu Options 45䢇The duration of the connection.Deleting RecordsTo delete all records in the Connection History:1. From the Connection History window, click Clear.2. You will see a prompt: “Cear all entries from the Connection History?” Click Yes to delete all records. Click No to cancel.Device Info & DiagnosticsThe Device Info & Diagnostics window displays detailed information about your Sprint Mobile Broadband Card, Sprint PCS Connection Manager Software, signal strength, port configuration, and more.The information displayed in this window includes:䢇The manufacturer.䢇The Sprint Mobile Broadband Card.䢇Your Sprint Mobile Broadband Card phone number.䢇The hardware version.䢇The version of software in use.䢇The Sprint PCS Connection Manager Software version and build.䢇The version of the PRL (Preferred Roaming List, which specifies the radio frequency channels that the card is permitted to use)䢇The card's designed capabilities and coverage.䢇Various communication and card tests and results.To access the Device Info & Diagnostics menu:䊳Select Menu > Device Info & Diagnostics.To view information about your system, including installed files:䊳Click the System Information button.

46 2C: Menu OptionsInformation obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint PCS Customer Service Representative to help them in troubleshooting your notebook.Software UpdatesFrom time to time, Sprint may release updates for your Sprint PCS Connection Manager Software. These updates may add new features or improve the network performance. This menu option allows you to check for any posted updates or to set up an automatic monthly check for updates.To check for software updates:䊳Select Menu > Software Updates > Check Now.To enable or disable automatic monthly checks:䊳Select Menu > Software Updates > Check for updates once a month.A check mark next to the option indicates that it is enabled. Click OK to save changes and exit the Software Updates dialog box.Links During an active Sprint PCS Vision connection, this menu option provides a hyperlink to the Sprint PCS Web site. To access links, select Menu > Links > Sprint PCS Web Site.Note: The Sprint PCS Connection Manager Software Links menu does not allow you to add or remove links. Continue to manage direct links to your favorite Web sites through your Web browser menu.

2C: Menu Options 47HelpThis menu item provides direct access to Sprint PCS Connection Manager’s online help file. You can also access the help file from any window within Sprint PCS Connection Manager by pressing the ‘F1’ key on your keyboard. To access Help, select Menu > Help.About Sprint PCS Connection ManagerThe About Sprint PCS Connection Manager menu option allows you to display the Sprint PCS Connection Manager Software opening splash screen, which appears when you launch the Sprint PCS Connection Manager Software.䊳Select Menu > About Sprint PCS Connection Manager.SettingsThe Settings window from the Menu allows you to configure the Sprint PCS Connection Manager Software to suit your preferences. In the Settings window you can:䢇Enable and disable several features, including Window Always on Top and Connection History, set program launch and optimization options, and customize Sprint PCS connection settings.To access the Settings menu:1. Click Menu on the Sprint PCS Connection Manager Software interface.2. Select Settings from the submenu.Settings WindowThe Settings window contains three options: 䢇General䢇Optimization䢇Sprint PCS Vision - Novatel Wireless or Sprint PCS Data Link

48 2C: Menu OptionsGeneralTo display the General settings options, select Menu > Settings > General. Then you can customize your Sprint PCS Connection Manager by selecting the following options:䢇Play Sound Effects – Select this check box to play a clicking sound whenever an action is taken on the Sprint PCS Connection Manager Software.䢇Always on Top – When checked, the Sprint PCS Connection Manager window displays in front of all other open application windows, even if another window is placed over the Sprint PCS Connection Manager Software window.䢇Start in System Tray – Select this check box to have the Sprint PCS Connection Manager interface visible on your screen regardless of which applications are open.䢇Keep Connection History – When selected, the Sprint PCS Connection Manager Software logs all connections in the connection history. (For details on Connection History, see page 44.)䢇Launch when Windows Starts– When selected, the Sprint PCS Connection Manager Software opens automatically upon startup of your computer. When finished, click Apply and then OK to save changes and close the Settings dialog box.Note: If you did not install the Bytemobile Optimization Client, the Optimization option will not be available. Once you install the Bytemobile Optimization Client this option will become available.

2C: Menu Options 49Optimization Bandwidth Optimization enhances the connection to your company’s enterprise network; it is a combination of data compression, TCP/IP optimization, and caching. This can result in a two to five times improvement in your perceived system speed, depending on your applications.To display the Optimization settings menu, select Menu > Settings > Optimization. Then check or uncheck the available options to select your image compression setting:䢇Enable Optimization Client – To enable Bandwidth Optimization, place a check mark in the check box designated Bandwidth Optimization On. When selected, the image compression software is enabled.Bandwidth Optimization Screen Note: The Bandwidth Optimization screen provides a visual display of the original image as well as an optimized version. You can choose from fastest (low quality) to highest quality by sliding the image compression bar up and down the scale (see image below.)

50 2C: Menu OptionsProtocol CompressionSelect the Protocol Compression check boxes to enable compression for the following types for data:䢇SSL - Secure Socket Layer䢇FTP - File Transfer Protocol䢇SMTP - Simple Mail Transfer Protocol, a communications protocol used on the Internet to route email䢇HTTP - Hypertext Transfer Protocol䢇POPv3 - Post Office Protocol standard in common use on TCP/IP networks䢇IMAP - Acronym for Internet Message Access Protocol, a method for an email program to gain access to email and bulletin board messages stored on a mail server.䊳Click Default if you want to return to the default settings.When finished, click Apply and then OK to save changes and close the Settings dialog box, or click Cancel to undo any changes. Tip: Limitation to Bandwidth Optimization include minimal improvements with email applications. Email performance can be improved by working offline as much as possible, dragging and dropping attachments to desktop folders rather than opening attachments directly from email.

2C: Menu Options 51Sprint PCS SettingsTo customize your Sprint PCS Vision - Novatel Wireless settings or Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS (connection name), and then select from the following menu options:䢇Always Show Welcome Screen – Select this check box if you would like to have a welcome screen appear upon a successful connection to the Sprint Power Vision network.䢇Perform Pre-Connect Tests – Select this check box if you would like to see what may have caused a failure if Connection Manager was unable to connect.䢇Enable Network Adapter (NDIS) – Allows you to establish a Novatel Wireless (1xEV-DO) connection to connect to the Sprint PCS Network automatically without launching Sprint PCS Connection Manager. You can disable the Enable Network Adapter mode at any time by deselecting the Enable Network Adapter (NDIS) check box from this menu. (See below for more information about enabling NDIS.)Novatel Wireless Network Adapter (NDIS)Enabling the Novatel Wireless Network Adapter enables always-on connectivity like an Ethernet card and eliminates the need to use the Sprint PCS Connection Manager Software. As soon as the card is inserted into your PC Card slot, the card connects to the network automatically. The connection is also reestablished automatically coming out of hibernate and standby modes. To enable the Novatel Wireless Network Adapter:1. Disconnect the Sprint Mobile Broadband Card from the Sprint PCS Network. (If you are connected to the Sprint PCS network, the Enable Network Adapter [NDIS] check box will be disabled.)

52 2C: Menu Options2. Access Menu>Settings>Sprint PCS Vision - Novatel Wireless.3. Place a check mark in the check box designated Enable Network Adapter (NDIS), click Apply, and then click OK. 䢇You may now use the Merlin S720 in NDIS mode and experience automatic connectivity without launching the Sprint PCS Connection Manager. Service Settings (Mode)The Mode section is used to set your connection preferences or service settings. You can choose to connect to only 1xEV-DO (high speed) or 1xRTT (low speed) cellular networks, or you can let Sprint PCS Connection Manager manage your network connections. The Mode section gives you the following options to choose from:䢇Automatic: Select the Automatic option if you would like to have Sprint PCS Connection Manager manage your connections. By selecting this option, Sprint PCS Connection Manager will automatically select one of the cellular networks available in your area when you launch a connection.䢇EVDO Only: Select the EVDO Only option if you would like to have Sprint PCS Connection Manager connect to only 1xEV-DO networks. You can disable EVDO Mode at any time if you are not connected to any network by selecting another option. Note: The first time you enable the Network Adapter (NDIS) mode, Windows will automatically install the network drivers for the Sprint Mobile Broadband Card - Novatel Wireless EV-DO Network Adapter. Once Windows detects the new hardware, a “Found New Hardware” pop-up message will appear in your system tray followed by the “Ready to Use” message.Your card must be activated with Sprint PCS and you must be within the Sprint PCS coverage area for your card to work.

2C: Menu Options 53䢇1xRTT Only: Select the 1xRTT Only option if you would like to have Sprint PCS Connection Manager connect to only 1xRTT networks. When you apply this option, the next time you make a connection Sprint PCS Connection Manager will search for only 1xRTT networks.Applying your Mode Preference1. Click OK or Apply on the Settings dialog box to reset your modem. When you apply your service preference the following dialog will appear: “Service setting was changed successfully. Please wait while the modem is reset for the changes to take effect.”2. Click OK to close the dialog box. When the modem is reset the Go button will be visible and the Connection Manager User Interface will display “Disconnected.” This may take a moment.Roaming PreferenceThe Roaming section is used to change your roaming preference. Your coverage area and billing charges depend upon your service and the type of account you have. There may be surcharges for roaming service that vary based on whether you are in a preferred roaming area or a non-preferred roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a non-preferred zone.Note: Sprint PCS Connection Manager will always try to connect to a Sprint CDMA 1xEV-DO network first before attempting to connect to an 1xRTT network. 1xEV-DO networks always have priority! If an 1xEV-DO network is unavailable then Sprint PCS Connection Manager will search for an available 1xRTT network. Tip: If the signal strength is too weak and you are unable to connect using 1xRTT in the 1900 MHz frequency, or if your connection fails due to this selection, disable the setting.

54 2C: Menu OptionsThe Roaming section gives you the following options to choose from:䢇Sprint: Select the Sprint option to direct the Sprint Mobile Broadband Connection Card not to roam. If this option is selected, you will not be able to roam off the Sprint PCS network. This is the default setting. 䢇Automatic: Select Automatic to direct the Sprint Mobile Broadband Connection Card to automatically search for any accessible network in the local area if you travel outside the Sprint PCS Service Area. 䊳Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen.Note: When you select Automatic mode you will see a prompt: “The device is in Automatic mode and will will roam when Sprint coverage is unavailable. Roaming Rates may apply".

2C: Menu Options 55Enabling and Disabling Roam Guard䊳Check the Roam Guard box if you want Sprint PCS Connection Manager to notify you each time you make a connection and roam outside the Sprint PCS network. Each time you roam, the following message will appear: “Outgoing or Incoming Roaming Data detected, roaming rates may apply.”䊳Press Roam to continue, or Cancel to close the data session.䢇Roaming Only: Select Roaming Only when you travel outside the Sprint PCS Service Area. By selecting this option the Sprint Mobile Broadband Connection Card will select a network that has a roaming agreement with Sprint. Tip: If you do not wish to see this message when you are roaming deselect “Roam Guard” by unchecking it.Once you deselect the Roam Guard check box, a confirmation message will appear. Click OK to change your settings and close the dialog box . Data Roam Guard will not appear when you data roam.Note: When you select this option you are roaming within a “preferred” roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a “non-preferred zone.”Once you select this option a confirmation message will appear. Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen.

56 2C: Menu OptionsApplying your Roaming Preference1. Click OK or Apply on the Settings dialog box to reset your modem. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while the modem is reset for the changes to take effect.” 2. Click OK to close the dialog box. 3. Wait for the modem to reset. This may take a moment. When the modem is reset the Go button will be visible and the Connection Manager User Interface will display: “Disconnected.”Sprint PCS Connection Card Settings䢇Activation Wizard – This option is used only when activating a new Sprint PCS device.䢇Change User Lock – This option enables you to change and customize your User Lock Code. (See below for more information on using your User Lock Code.)User Lock CodeThe Lock Code feature can be used to prevent others from using your card and your account. When the lock code is enabled, the message area will display “Card Locked” and the lock icon will appear in the indicator area.While the card is in lock mode, you may not launch a data session without first entering your four-digit lock code. The default lock code is the last four digits of your Sprint Mobile Broadband Card phone number. (See the “Tip” on page 58.) Tip: When you change your roaming preference an informational message will appear in your system tray.

2C: Menu Options 57To enable the lock feature:1. Click the Locked/Unlocked Icon located in the Detail Drawer of the Sprint PCS Connection Manager interface.2. The Enter User Lock Code window appears.3. Enter your lock code and click OK.

58 2C: Menu OptionsTo change your lock code:1. Select Menu > Settings > Sprint PCS Vision - Novatel Wireless > Change >User Lock.2. Enter your new four-digit lock code.3. Re-enter your new lock code.4. Select a lock status: Unlock to leave the card unlocked; Lock to enable the lock code feature immediately.Tip: Your default lock code is the last four digits of your card’s phone number. If you can’t recall your card’s phone number, go to Menu >Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4PCS (4727).Note: Running the Activation Wizard resets the lock code to the last four digits of the most recently activated phone number.

2D: Troubleshooting Tips 59Section 2DTroubleshooting TipsIn This Section⽧Problem Causes and Suggestions⽧Reinstalling the Sprint Mobile Broadband Card Driver⽧Resolving Resource Conflicts⽧Additional Troubleshooting ToolsThis section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband Card and Sprint PCS Connection Manager Software with your notebook PC.

60 2D: Troubleshooting TipsProblem Causes and SuggestionsWhen properly installed, the Sprint Mobile Broadband Card is a highly reliable product. Most problems are caused by one of these issues:䢇The wrong driver has been installed.䢇System resources required by the card are being used by other devices.䢇Network coverage is not available (either because you are outside the Nationwide Sprint PCS Network or because of an account or network problem).This section describes how to diagnose and solve these and other problems. If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service at 1-888-211-4PCS (4727).Error: Searching for Sprint Mobile Broadband Card...The Sprint PCS Connection Manager Software interface displays this message: “Searching for Sprint Mobile Broadband Card...” Possible Causes Suggestionsa. The card is not completely inserted into the PC Card slot.b. The wrong driver is installed for the card.c. There is a resource conflict.a. Eject and reinsert the card.b. See “Reinstalling the Sprint Mobile Broadband Card Driver” on page 62.c. See “Resolving Resource Conflicts” on page 67.

2D: Troubleshooting Tips 61Error: Splash Screen is FrozenThe splash screen of the Sprint PCS Connection Manager Software is frozen.Error: Not in ServiceThe Sprint PCS Connection Manager Software interface displays the message, “Not in Service.” Possible Causes SuggestionsYou may have a resource conflict. Restart your PC. If you are unable to resolve this problem by restarting your PC, see “Resolving Resource Conflicts” on page 67.Possible Causes SuggestionsInadequate signal strength may occur for either of these reasons:a. You are outside the Nationwide Sprint PCS Network.b. You may be inside a building or near a structure that is causing radio interference.a. Verify that you are within the Nationwide Sprint PCS Network. Coverage maps are available at www.sprint.com.b. Change your location.

62 2D: Troubleshooting TipsError: Connection Gets Dropped (Windows® 2000 and XP)When attempting a data connection with Sprint PCS Connection Manager Software, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Reinstalling the Sprint Mobile Broadband Card DriverThere is a Sprint Mobile Broadband Card driver for each supported Windows operating system. Unless the appropriate driver for your version of Windows is installed, you will not be able to establish a network connection with the card. This section provides instructions on verifying that you have the correct card driver installed.Possible Causes SuggestionsThe connection properties are not optimal.1. Click Start > Connect To > Sprint PCS Vision - Novatel Wireless (or Sprint PCS Data Link) from the Windows start menu. 2. Click the Properties button on the connection settings dialog.3. Click the Networking tab.4. Click the Settings button.5. Ensure that Negotiate multi-link for single-link connections is not selected in the PPP Settings dialog.6. Click OK to save your settings.Note: You must have the Sprint Mobile Broadband Card installation CD to complete this procedure.

2D: Troubleshooting Tips 63Windows® 2000To verify that the correct driver is installed:1. Locate the existing driver.2. Update the driver.To locate the driver:1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel.2. Double-click the System icon.3. Click the Hardware tab.4. Click the Device Manager tab.5. Locate the Sprint Mobile Broadband Card entries by using the "+" signs to expand the listings. (For example, to see all the installed modems, click the "+" sign to the left of Modems.) The card should have three entries:䡲The card should appear under Multifunction adapters as Sprint Merlin S720 (EV-DO) Modem Parent.䡲The card should appear under Modems as Sprint (EV-DO PC Card) Modem.䡲The card should appear under Network adapters as Sprint (EV-DO PC Card) Modem Adapter.If the listings above do not appear, identify the listing for the Sprint Mobile Broadband Card by ejecting the card. This causes the driver listing for the card to disappear from the list. Reinsert the card again to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband Card by observing which entries are affected when you eject and reinsert the card.

$64 2D: Troubleshooting TipsUpdating the Driver1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu.2. Right-click Sprint (EV-DO PC Card) Modem Parent.3. Click the Properties button.4. Click the Driver tab.5. Click the Update Driver… button to launch the Update Device Driver Wizard.6. Click Next.7. Select Display a list of known drivers for this device so that I can choose a specific driver and click Next.8. Click the Have Disk… button.9. Enter d:\Drivers\Win2K (where d is the letter of yourCD-ROM drive).10. Click OK.11. If the “Digital Signature Not Found” window is displayed, click Yes.12. Click Finish. Repeat steps 6-12 as prompted.If you are prompted to restart your PC, click Yes. Otherwise, restart your PC from the Start menu. (You must restart your PC to complete the driver installation.)The correct driver should then be installed.Windows® XPTo verify that the correct driver is installed:1. Uninstall the existing driver.2. Install the Windows XP driver from the Sprint Mobile Broadband Card installation CD.$

2D: Troubleshooting Tips 65To uninstall the existing driver:1. Open the Control Panel by selecting Start > Control Panel.2. If “Pick a Category” is displayed, select Switch to Classic View.3. Double-click the System icon.4. Click the Hardware tab.5. Click the Device Manager button.6. Locate the Sprint Mobile Broadband Card entries by using the "+" signs to expand the listings. (For example, to see all the installed modems, click the "+" sign to the left of Modems.) The card should have three entries:䡲The card should appear under Multifunction adapters as Sprint Merlin S720 (EV-DO PC Card) Modem Parent.䡲The card should appear under Modems as Sprint (EV-DO PC Card) Modem.䡲The card should appear under Network adapters as Sprint (EV-DO PC Card) Modem Adapter.If the listings above do not appear, identify the listing for the Sprint Mobile Broadband Card by ejecting the card. This causes the driver listing for the card to disappear from the list. Reinsert the card again to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband Card by observing which entries are affected when you eject and reinsert the card.7. Right-click Sprint (EV-DO PC Card) Modem Parent.8. Select Uninstall from the pop-up menu.9. Click OK to confirm the uninstall.The Sprint Mobile Broadband Card listings should be removed.

$66 2D: Troubleshooting TipsInstalling the Windows XP Sprint Mobile Broadband Card Driver1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu.2. Eject and reinsert the Sprint Mobile Broadband Card to launch the Found New Hardware Wizard.3. Select Install from a list or specific location (Advanced) on the first window of the Found New Hardware Wizard and click Next to proceed.4. Select the Search for the best driver in these locations radio button and the Include this location in the search check box, then enter d:\Drivers\WinXP (where d is the letter of yourCD-ROM drive). Click Next to proceed to the next window.5. If a warning appears stating that the Sprint Mobile Broadband Card has not passed Windows Logo testing, click Continue Anyway.6. Click Finish and repeat steps 1 to 5 as prompted.The correct driver is then installed.$