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Users Manual
Sprint Mobile Broadband Card
by Novatel Wireless
Merlin™ S720
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. Sprint, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband Card Basics . . . . . . 1
1A. Introducing the Sprint Mobile
Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your SprintMobile
Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . .8
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installing the Sprint Mobile
Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A. Installing the Sprint Mobile Broadband Card . . . . . . . 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint PCS Connection Manager Software . . . . . 16
Inserting and Removing the Sprint Mobile Broadband Card . . 20
Activating Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . 23
2B. Sprint PCS Connection Manager Software . . . . . . . . . 27
The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28
The Sprint PCS Connection Manager
Software Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39
Sprint PCS Connection Manager Software Menu Options and
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reinstalling the Sprint Mobile Broadband Card Driver . . . . . . . 62
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 73
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Section 5: Safety and Terms & Conditions . . . . . . . . . . 91
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
i
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband Card offers more freedom than ever before. No wires,
no cables, just access to your data when you need it. The power of
the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband Card and Sprint PCS Connection
ManagerSM software through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.
ii
Introduction
This User Guide introduces you to Sprint PCS Service and all the
features of your new Sprint Mobile Broadband Card. The guide is
divided into five sections:
⽧Section 1: Sprint Mobile Broadband Card Basics
⽧Section 2: Installing the Sprint Mobile Broadband Card
⽧Section 3: Sprint PCS Vision®
⽧Section 4: Technical Specifications and Regulatory Information
⽧Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of your
wireless network card and service. The Table of Contents and
Index will also help you quickly locate specific information.
You'll get the most out of your new Sprint Mobile Broadband Card
if you read each section. However, if you'd like to get right to a
specific feature, you can go directly to that page. Follow the
instructions in that section and you'll be ready to use your card in
no time.
Note: You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.
Section 1
Sprint Mobile
Broadband Card Basics
1A: Introducing the Sprint Mobile Broadband Card 3
Section 1A
Introducing the Sprint Mobile
Broadband Card
In This Section
⽧Your Sprint Mobile Broadband Card
⽧CDMA Networks
⽧Package Contents
⽧About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband Card, the materials included with your
card, and an overview of the sections in this User Guide.
4 Section 1A: Introducing the Sprint Mobile Broadband Card
Your Sprint Mobile Broadband Card
Your Sprint Mobile Broadband Card fits into a Type II PC Card
slot (available on most notebook PCs) and functions as a
wireless network card. This card allows you to:
䢇Access your company network.
䢇Send and receive email.
䢇Access the Internet.
CDMA Networks
The Sprint Mobile Broadband Card operates over a type of
wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband Card.
To use the Sprint Mobile Broadband Card, you need an
account that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband Card by
Novatel Wireless, Inc. (EV-DO PC Card) takes advantage of the
high-speed CDMA 1xEV-DO network and operates on the
1900 MHz band.
The Sprint Mobile Broadband Card uses CDMA 1xEV-DO
technology that is backwardly compatible with 1xRTT,
enabling real-time high-speed wireless access to email, the
Internet, or your company network. The card runs on most
current Windows-compatible laptop or desktop computers,
and it provides data transmission of up to 2.4 megabits per
second (Mbps) (average speed of 300-800 kbps before
bandwidth optimization).
1A: Introducing the Sprint Mobile Broadband Card 5
A Network Card
During Sprint PCS connections, the Sprint Mobile Broadband Card
is a true network card, functioning just like the network cards
familiar to most business computer users. Once installed and
configured for NDIS mode, the card connects instantly to the
CDMA network with just a few mouse clicks. To surf the Web, you
simply insert the card, click a few buttons, and launch your
Internet browser. To access your company network, you may need
to launch an extranet client after you connect to the CDMA
network.
Package Contents
Your Sprint Mobile Broadband Card package contains the
following components:
䢇Sprint Mobile Broadband Card by Novatel Wireless MerlinTM
S720 (EV-DO PC Card)
䢇A Guide to Using Your Sprint Mobile Broadband Card
䢇Sprint PCS Connection ManagerSM CD
Tip: More information about CDMA networks is available on the
CDMA Development Group Web site, www.cdg.org.
Tip: To optimize your settings for faster speeds and data
conservation when accessing your company network, work in
"Offline" mode and synchronize periodically to send and
receive company email. Do not use the Preview Pane, and
save or drag and drop attachments to a desktop folder before
opening them (rather than double-clicking them in the
email).
For more detailed information, see the Microsoft
white paper locted at:
www.microsoft.com/office/outlook/evaluation/perform.doc
6 Section 1A: Introducing the Sprint Mobile Broadband Card
About This Guide
This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband Card.
䢇Section 1 (which you are reading) gives you an overview of
the card and its basic features.
䢇Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband Card
and Sprint PCS Connection Manager Software.
䢇Section 3 introduces Sprint PCS Vision Services.
䢇Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband Card, as
well as regulatory notices concerning your Sprint Mobile
Broadband Card.
䢇Section 5 provides important safety and liability
information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband Card.
1B: Getting Started With Your Sprint Mobile Broadband Card 7
Section 1B
Getting Started With Your Sprint Mobile
Broadband Card
In This Section
⽧Getting Started
⽧The Sprint Mobile Broadband Card Software
⽧Activating and Using Sprint PCS Service
⽧Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband Card, including installing the Sprint PCS
Connection Manager Software and inserting and activating
your card.
8 1B: Getting Started With Your Sprint Mobile Broadband Card
Getting Started
Before you can begin using your Sprint Mobile Broadband Card,
you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband Card driver
software.
2. Activate your Sprint PCS account (unless the card has
been preactivated).
3.
Configure the Sprint Mobile Broadband Card to use your
account.
The Sprint Mobile Broadband Card Software
The Sprint Mobile Broadband Card comes with the following
software:
䢇Sprint PCS Connection Manager Software allows you to
manage the card’s actions and monitor your connections.
䢇The driver software establishes the interface between the
card and your Windows® operating system.
䢇
With
Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS)
you can expand your high-speed broadband
wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.
䢇The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further
improve your experience with image and data
optimization in an
easy-to-use visual interface.
1B: Getting Started With Your Sprint Mobile Broadband Card 9
The software must be installed before you insert the Sprint Mobile
Broadband Card for the first time. Detailed instructions are
provided starting on page 16.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband Card, you must first set
up your Sprint PCS wireless network account.
Call Sprint Customer Service
䢇If you will be using your Sprint Mobile Broadband Card
primarily for business purposes, call 1-888-788-4727.
䢇If your card is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇Your billing address
䢇Your Social Security number or Tax ID number
䢇Your driver’s license number
䢇Your Sprint Mobile Broadband Card’s ESN (electronic serial
number) (The ESN is printed on the card's label and can also be
displayed during the installation process.)
䢇A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
䢇Your card’s Activation Code
䢇Your card’s phone number
䢇Your card’s Lock Code
10 1B: Getting Started With Your Sprint Mobile Broadband Card
Unless your card has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
Card must be handled with care to ensure reliable operation.
Follow these guidelines while using and storing the card:
䢇Do not apply adhesive labels to the card. They may cause
the card to become jammed inside the card slot.
䢇The card should fit easily into your Type II PC Card slot.
Forcing the card into a slot may damage the connector
pins.
䢇Protect the card from liquids, dust, and excessive heat.
䢇When not installed in your computer, store your EV-DO PC
Card in a safe place.
䢇Never force the card in or out of your computer’s PC Card
slot.
䢇When moving your computer, always remove the card
from the PC Card slot to avoid any damage. (See page 20
for instructions on proper removal.)
Tip: You can use the Lock Code feature to prevent others from
using your account should your Sprint Mobile Broadband
Card be lost or stolen. See page 56 for instructions on using
this feature.
Section 2
Installing the Sprint
Mobile Broadband Card
2A: Installing the Sprint Mobile Broadband Card 13
Section 2A
Installing the Sprint Mobile Broadband
Card
⽧Getting Started
⽧Installing the Sprint PCS Connection Manager Software
⽧Inserting and Removing the Sprint Mobile Broadband Card
⽧Activating Your Sprint Mobile Broadband Card
This section guides you through the steps necessary to install
your Sprint Mobile Broadband Card and make it operational on a
notebook PC.
14 2A: Installing the Sprint Mobile Broadband Card
Getting Started
Before you can use your Sprint Mobile Broadband Card, you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
2. Insert the card into your computer’s PC slot (Sprint label
facing up). Windows will detect the card and
automatically install the necessary card drivers.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband Card and Sprint
PCS account, unless it was preactivated. If your card has
not previously been activated, the Activation Wizard
will automatically launch and guide you through the
process.
Note: Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your
system.
Do not insert the card into the slot until you have installed the
Sprint PCS Connection Manager Software onto your PC or
until instructed to do so by the installation CD.
Note: A driver is software that forms the interface between a device
(such as the Sprint Mobile Broadband Card) and the
operating system on your PC.
2A: Installing the Sprint Mobile Broadband Card 15
System Requirements
The Sprint Mobile Broadband Card is supported on the following
operating systems:
䢇Windows® 2000
䢇Windows® XP
To install and run the Sprint Mobile Broadband Card and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:
CPU Pentium (166 MHz or higher)
Card Slots Type II PC Card slot (32-bit bus)
Communications
Ports
2 available; one modem and
one serial
Disk Drive CD-ROM
I/O Resources 1 IRQ, 4096 bytes I/O space
Memory 32 MB
Disk Space 14 MB
16 2A: Installing the Sprint Mobile Broadband Card
Installing the Sprint PCS Connection
Manager Software
Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your PC at the end of the installation; therefore, we
recommend that you quit all open applications before you begin
installation. The Sprint PCS Connection Manager Software
automatically determines your PC’s operating system and installs
all appropriate software.
Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband Card driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If the Setup
program does not launch, select Start > Run and enter
d:\Autorun.exe, where d is your CD-ROM drive letter.
2. Select Install Sprint PCS Connection Manager. (The
InstallShield® Wizard will start and guide you through
the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
䡲In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
䡲Select the default option, Sprint Mobile Broadband
Card by Novatel Wireless, Inc., if prompted, and click
Next.
䡲Please wait a few minutes while the software
installs.
Note: You may be required to log in with administrative privileges
depending on your operating system to install the Sprint PCS
Connection Manager Software.
2A: Installing the Sprint Mobile Broadband Card 17
4. Skip to step 7 if you did not check the Bytemobile
Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).
5. If you chose to install the Bytemobile Optimization Client,
the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.
6. Now click Finish to complete installation of Bytemobile.
7. Click Restart or Finish to complete installation of the
Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking on the Sprint PCS
Connection Manager desktop icon.
8. The Sprint PCS Connection Manager starts and the Insert
your card... dialog appears. (Do not insert the card until
instructed to do so by Sprint PCS Connection Manager.)
9. Insert the card into your notebook PC’s Type II PC Card slot
with the Sprint label facing up. (See page 20 for complete
instructions on proper insertion and removal.)
Note: You may also be given the option of selecting the
BytemobileTM Optimization Client feature at this time. This
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization. If you wish install Bytemobile
later, you may do so directly from your Installation CD.
18 2A: Installing the Sprint Mobile Broadband Card
10. Please wait a few moments while Windows
automatically installs the necessary drivers for this
device. A series of Found New Hardware messages
appear and the Found New Hardware Wizard launches.
11. If your card has not been activated, the Activation Wizard
automatically launches and guides you through the
activation process. (For account activation information,
see Section 1B, Getting Started With Your Sprint Mobile
Broadband Card beginning on page 7.)
12. Windows detects the new hardware (Sprint Mobile
Broadband Card) and installs the necessary drivers. The
Add New Hardware Wizard or Found New Hardware
Wizard launches, depending on your operating system.
(For additional information about driver installation, see
“Reinstalling the Sprint Mobile Broadband Card Driver”
on page 62.)
13. Follow the prompts to allow the wizard to install the
drivers.
14. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband Card driver are
installed and you can proceed to activate your card (if it has not
Note: Sprint PCS Connection Manager will check to ensure you have
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 19
Note: Do not forcefully insert the card. This may damage the
connector pins.
2A: Installing the Sprint Mobile Broadband Card 19
already been activated). See “Activating and Using Sprint PCS
Service” on page 23.
Firmware Updates
The first time you attempt to connect your EV-DO PC Card (Merlin
S720) to your computer, Sprint PCS Connection Manager will check
to ensure you have the latest firmware installed. If Sprint PCS
Connection Manager detects that your card needs to be updated a
“Firmware Update” pop-up dialog appears.
To update firmware
1. The AC power adapter must be plugged into your computer
before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your card. The software installation begins.
This process takes approximately five minutes. You may stop
the installation at any time by clicking Cancel.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.
4.
When the firmware update is completed, it will reset the
card. Please wait a few minutes to initialize the card from the
Sprint PCS network. If the card has not been activated, it will
automatically launch the Sprint PCS Vision Activation Wizard.
Note: During this time, the Sprint PCS Connection Manager
message area displays “Updating Hardware” and the Go
button is disabled.
Caution:
Do not remove the Merlin S720 from your computer's PC
Card slot until the installation process is complete. Failure
to complete the process may result in serious errors.
20 2A: Installing the Sprint Mobile Broadband Card
Once the card is provisioned successfully, it will start IOTA
(Internet Over-the-Air) Activation to update your user profile
from the Sprint PCS network settings. If the card is not
provisioned or out of the Sprint coverage area, the Sprint PCS
Vision User Interface will display “Sprint PCS Vision:
Searching for service...”.
Inserting and Removing the Sprint Mobile
Broadband Card
Inserting the Sprint Mobile Broadband Card
Before you insert the Sprint Mobile Broadband Card, you
must first install the Sprint PCS Connection Manager
Software (see page 16 in this section). Once you have
completed the software installation procedure, you may
insert your card into your computer’s PC Card slot. The Sprint
label should be facing up and the 68-pin connector, located at
the end of the card, should be inserted directly into the
computer’s PC Card slot.
A portion (the black section) of the card will remain outside
the PC Card slot. This section contains the card’s antenna and
the LED (light emitting diode). Because the card is not entirely
contained in your computer’s PC Card slot, it is important to
remove the card when transporting your notebook or Tablet
PC.
Note: During this time, the Sprint PCS Connection Manager
message area displays “Updating Hardware” and the Go
button is disabled.
Note: The card should fit snugly, but you should be able to insert or
remove it easily from your computer’s PC Card slot.
2A: Installing the Sprint Mobile Broadband Card 21
When you insert the card, the following should occur:
䢇If sound effects are enabled, the PC beeps.
䢇The Unplug/Eject Hardware icon appears in the system tray
(unless the feature has been disabled).
䢇The Sprint PCS Connection Manager Software starts (unless
the auto-launch feature has been disabled).
The card is powered as soon as you insert it.
Turning Off the Sprint Mobile Broadband Card
When the Sprint Mobile Broadband Card is connected to the
computer, it has power and is trying to communicate with the
network. To turn off the card, Sprint PCS Connection Manager
must be closed and the card must be properly ejected from the PC
Card slot.
Removing the Sprint Mobile Broadband Card
1. Close the Sprint PCS Connection Manager program if it is
running. There are three ways to close the program:
䡲Click the close icon on the interface.
– or –
䡲Right-click the Sprint PCS Connection Manager system
tray icon and select Exit from the menu.
2A: Installing the Sprint Mobile Broadband Card 23
3. Click Safely remove NEC PCI to USB Open Host Controller. A
dialog box notifies you that it is safe to remove the card.
Windows 2000: Once the Safe to Remove Hardware message
appears, click OK and use the ejector button (most laptops
have an ejector button located next to the PC Card slot) to
remove the card.
Windows XP: Once the Safe to Remove Hardware message
appears in the system tray, use the ejector button (most
laptops have an ejector button located next to the PC Card
slot) to remove the card.
4.
Remove the Merlin S720 from your computer’s PC Card slot by
gripping the card on both sides and pulling straight out. (If
available, use your computer’s card ejector tool.)
Activating Your Sprint Mobile Broadband Card
The final step to making your card operational is configuring it to
use your account.
If you purchased a preactivated card, this step is not necessary.
Once the application software and driver are installed, the card is
ready for use.
Otherwise, you must use the Sprint Activation Wizard to activate
and configure your account. Activation involves phoning Sprint
Tip: For an overview of account activation and configuration, see
“Activating and Using Sprint PCS Service” on page 9.
24 2A: Installing the Sprint Mobile Broadband Card
Customer Service, exchanging information and entering your
account information into the appropriate fields in the wizard.
To activate an account and configure your card:
1. Insert the card into your PC Card slot. The Activation
Wizard will launch automatically.
2. Click Next to begin the activation process. The wizard
will guide you through the process.
3. Please telephone Sprint Customer Service to set up your
Sprint PCS wireless network account.
䡲If you will be using your Sprint Mobile Broadband
Card primarily for business purposes, call 1-888-788-
4727.
䡲If your card is intended primarily for personal use,
call
1-888-715-4588.
You should have the following information available:
䡲Your billing address
䡲Your Social Security or Tax ID number
䡲Your driver’s license number
䡲Your card’s ESN (electronic serial number) (The ESN
is printed on the card’s label and can also be
displayed during the installation process.)
䡲A pen and paper to write down your account
information
Inform your Sprint Customer Service Specialist that you
are activating a Sprint Mobile Broadband Card by
Novatel Wireless, Inc. (EV-DO PC Card). During this call,
Note: Sprint PCS Connection Manager checks to ensure you have
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.
2A: Installing the Sprint Mobile Broadband Card 25
Sprint Customer Service will help you choose a service plan
and guide you through the activation process.
4. Click Next when you are asked for your card’s ESN (electronic
serial number). The third window will appear, which displays
your card’s ESN in the top field.
5. Carefully repeat the ESN to the Service Representative. You
will be given an activation code.
6. Enter the activation code into the bottom field of the
window and click Next to continue to the next window.
7. Once your Sprint Customer Service Specialist has given you
your card’s phone number (also called MDN), and MSID
(IMSI_S) numbers, enter them in the top and bottom fields.
and click Next to continue.
8. A confirmation screen appears. Verify that your phone
number (MDN) and MSID (IMSI_S) are correct. Be sure to
write these numbers down for future reference. Click Yes to
continue.
9. You have now successfully completed the activation process.
Click Finish to exit the Sprint Activation Wizard.
On completion of this step, your card is ready for use. Section 2B:
Sprint PCS Connection Manager Software, beginning on page 28,
explains how to use the Sprint PCS Connection Manager Software
to manage and monitor your connections.
Note: You may manually access the Activation Wizard from the
Sprint PCS Connection Manager sub menu. See “Sprint PCS
Vision - Novatel Wireless, Inc.” on page 9.
2B: Sprint PCS Connection Manager Software 27
Section 2B
Sprint PCS Connection Manager Software
In This Section
⽧The Sprint PCS Connection Manager Software
⽧The Sprint PCS Connection Manager Software Window
⽧System Tray Icons
⽧Establishing and Terminating Connections
⽧Sprint PCS Connection Manager Software Menu Options and Settings
This chapter outlines the Sprint PCS Connection Manager Software
interface for your notebook PC, including the components of the main
window, button usage, system tray icons, and more. Once you’ve
mastered the basics here, you’ll be ready to begin using your card.
28 2B: Sprint PCS Connection Manager Software
The Sprint PCS Connection Manager
Software
Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your Sprint
Mobile Broadband Card and the CDMA network. Use the
software to:
䢇Determine your signal strength, roaming status, Sprint
PCS® connection availability, and other network
parameters.
䢇Initiate data calls.
䢇View call statistics.
䢇Enable and disable features such as Always on Top (which
allows you to set the card software to display in front of
other application windows).
䢇Set options related to Web messages, sounds played, and
the lock code security feature (which you can use to
prevent others from using your card).
You must run the Sprint PCS Connection Manager Software
anytime you use the card unless you have configured the card
to run in NDIS mode with Novatel Wireless, Inc. Network
Adapter. (see “Novatel Wireless Network Adapter (NDIS)” on
page 51.)
2B: Sprint PCS Connection Manager Software 29
Starting the Sprint PCS Connection Manager Software
To launch the Sprint PCS Connection Manager Software:
䊳Double-click the Sprint PCS Connection Manager desktop
icon, located on your desktop
– or –
Select Star t > Programs > Sprint > Merlin S720 > Sprint PCS
Connection Manager 3.0.
Depending on your settings in the Options window, the software
starts automatically anytime you insert the Sprint Mobile
Broadband Card.
Once you make a connection in the card software, you can launch
whichever application you want to use (such as your Web browser
or email application).
Use the close button in the upper-right corner of the interface to
exit the software.
30 2B: Sprint PCS Connection Manager Software
The Sprint PCS Connection Manager
Software Window
The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:
䢇A Menu button in the upper-left corner
䢇Minimize and Close buttons in the upper-right corner
䢇A message area (the left portion of the display)
䢇An indicator area (to the immediate right of the message
area)
䢇A button (“GO”) used to establish/cancel a connection
䢇A Detail Drawer that displays the amount of data being
transferred and received
2B: Sprint PCS Connection Manager Software 31
About the Interface
The following application functions are available within the main
window of the Sprint PCS Connection Manager Software:
䢇Close: Closes the interface and exits the software.
䢇Go: Initiates a connection.
䢇Stop: Ends or cancels a connection.
䢇Minimize: Minimizes the interface to System Tray Mode.
䢇Menu: Provides access to tools and options settings.
䢇
Message Area: Displays “Insert your card...,” “Ready,”
“Disconnect,” “Connect,” “Authenticating,” “Connecting,” or
“Connected” states. Other connection messages may apply
depending on your custom options. (See page 34.)
䢇
Image Compression (if applicable): Indicates that data and
image compression is enabled for enhanced speed performance.
䢇Transfer/Receive: Visual indicator of data activity.
䢇Signal Strength: Visual indicator of signal strength.
䢇Detail Drawer: Displays byte counter. Click + to expand
and - to close.
32 2B: Sprint PCS Connection Manager Software
The Menu Button
Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software menu.
Some menu options will remain inactive or unavailable if a
connection has not been established. Once a connection is
made, the options will become active. The Links menu option
and the Settings menu option both contain submenus. See
Section 2C, Menu Options, beginning on page 41, for details
on the Sprint PCS Connection Manager options and settings.
2B: Sprint PCS Connection Manager Software 33
The Minimize and Close Buttons
The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the card status. (see “System Tray
Icons” on page 38.)
Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the card software from the
Start menu. (See page 39 in this section.) You can also click the
icon in the system tray. (The icons are defined in “System Tray
Icons” on page 38.)
The Close button is used to exit the card software.
34 2B: Sprint PCS Connection Manager Software
Connection Status
The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Other messages may appear as a result of customized
options.
Insert your Card...
If the Sprint PCS Connection Manager Software fails to detect
a card, the message “Insert your Card...” is displayed. In this
state, the GO button is unavailable to indicate it cannot be
engaged. The signal strength and image compression icons
also are not visible.
If the Sprint PCS Connection Manager interface fails to detect
the card, the “Insert your Card...” message will continue to be
displayed.
Disconnected
In this state, the GO button is available and the signal
strength icon is visible. Click GO to make a connection.
2B: Sprint PCS Connection Manager Software 35
Connecting
In this state, the Sprint PCS Connection Manager is attempting to
make a connection. During this action, the display will progress
from “Connecting” to “Authenticating,” to “Authenticated.” The
signal strength icon is visible and the GO button changes to Stop.
If you attempt to establish a Sprint PCS Vision connection that
requires a password, a dialog box appears. Enter the relevant
information and click OK to continue the connection process.
To cancel the connection, click Stop.
Connected
Once the connection is established, the message area
displays “Connected” and the transfer/receive icon is
now visible.
For other messages, see “Settings” on page 47 and
“Troubleshooting Tips” on page 59.
36 2B: Sprint PCS Connection Manager Software
Indicator Area
The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.
The following table lists the indicator area icons and explains
the significance of each icon.
Indicator Area Icons
Icon Meaning
The Signal Strength indicator uses bars to show the strength of
the radio signal. The number of bars increases (up to a
maximum of six) as the signal strength increases.
Note: This icon is displayed only when data services are
available.
When no bars are shown, no connection is possible for one of
the following reasons:
䢇You are outside of the Nationwide Sprint Network service
area.
䢇The signal strength is too weak.
䢇A network problem is preventing the Sprint Mobile
Broadband Card from obtaining service.
The Transmit/Receive icon lets you know that a Sprint Power
Vision data connection is active.
The Optimization image compression software is active.
The CDMA 1xEVDO icon appears when CDMA 1xEVDO service
is available and active.
The Roaming indicator lets you know that you have roamed
from a Sprint Network to a roaming partner's system.
2B: Sprint PCS Connection Manager Software 37
The GO Button
The GO button is used to establish and cancel a connection. The
text on the button changes during different connection stages.
䢇GO – Ready to establish a connection. Click the button to start
a connection.
䢇Stop – Once a connection is established, the Go button
changes to read Stop. A connection is being established or is
already established. Click the button to cancel or disconnect.
38 2B: Sprint PCS Connection Manager Software
System Tray Icons
The Sprint PCS Connection Manager Software displays an
icon in the system tray (in the lower-right portion of the
display screen on your computer). The system tray icon
indicates your connection status.
Icon Meaning
Connecting- Sprint Mobile Broadband Card ready for
connection or currently making a connection.
Connected- Connection established to Nationwide
Sprint PCS Network and data transfer in process.
Dormant- Connection established but no data transfer
taking place.
Disconnected- Sprint PCS Connection Manager
running, but no connection in progress.
Error- Sprint PCS Connection Manager has encountered
a hardware failure in your computer’s modem or
another error while attempting to connect.
2B: Sprint PCS Connection Manager Software 39
Establishing and Terminating Connections
The Sprint PCS Connection Manager Software interface can be
used to establish and terminate connections with the Sprint
Mobile Broadband Card by simply clicking the GO or Stop buttons.
Sprint PCS Connection Manager Software
Menu Options and Settings
Click the
Menu
button, located at the upper left of the interface
(see page 29), to launch the Sprint PCS Connection Manager menu.
Menu options are described in Section 2C, Menu Options
beginning on page 42.
40 2B: Sprint PCS Connection Manager Software
2C: Menu Options 41
Section 2C
Menu Options
In This Section
⽧Overview of Menu Items
⽧Menu Item Details
⽧Settings
The Sprint PCS Connection Manager’s primary menu options allow you
to manage your card’s connections and settings. This chapter provides
an overview and brief description of each of the options available under
the Menu drop-down list.
42 2C: Menu Options
Overview of Menu Items
To display the Sprint PCS Connection Manager’s primary
menu, click the Menu button at the top left corner of the
interface.
The table on the following page outlines various menu items
and provides a brief description of the items and links to
more detailed information.
2C: Menu Options 43
Menu Items
Menu Item Description For more
information,
see:
Alert Log View information on card errors
or failures by date/time, alert,
connection name, and type.
Page 44
Connection
History
View information on data
connections by date/time, type,
and duration.
Page 44
Device Info &
Diagnostics
View detailed information about
the Sprint Mobile Broadband
Card, software, and connections.
Page 45
Software
Updates
Check for posted updates to the
Sprint PCS Connection Manager
Software or configure to
automatically check for updates.
Page 46
Links When connected to the
Nationwide Sprint PCS Network,
provides a link to the Sprint PCS
Web site.
Page 46
Help Open the Sprint PCS Connection
Manager Help file.
Page 47
About Sprint PCS
Connection
Manager
View the opening Sprint PCS
Connection Manager Software
identification screen.
Page 47
Settings Configure the Sprint PCS
Connection Manager Software to
best suit your needs and
preferences.
Page 47
Exit Close the Sprint PCS Connection
Manager Software application.
44 2C: Menu Options
Menu Item Details
Alert Log
The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.
To display the Alert Log:
䊳Select Menu > Alert Log.
To clear the Alert Log:
1. From the Alert Log window, click Clear.
2. You will see a prompt: “Clear all entries from the Alert
Log?” Click Yes to delete all records. Click No to cancel.
Connection History
The Connection History dialog maintains a record of your data
connections. You can choose whether to keep a record of your
connection history by
enabling or disabling this feature to suit
your preference.
To enable or disable Connection History:
䊳Select Menu > Settings > General > Keep Connection
History.
A check mark next to the option indicates that it is enabled.
To display the Connection History:
䊳Select Menu > Connection History.
For each message, the Connection History displays:
䢇The date and time the connection was initiated.
䢇The phone number dialed for data connections.
䢇The type of connection.
2C: Menu Options 45
䢇The duration of the connection.
Deleting Records
To delete all records in the Connection History:
1. From the Connection History window, click Clear.
2. You will see a prompt: “Cear all entries from the Connection
History?” Click Yes to delete all records. Click No to cancel.
Device Info & Diagnostics
The Device Info & Diagnostics window displays detailed
information about your Sprint Mobile Broadband Card, Sprint PCS
Connection Manager Software, signal strength, port
configuration, and more.
The information displayed in this window includes:
䢇The manufacturer.
䢇The Sprint Mobile Broadband Card.
䢇Your Sprint Mobile Broadband Card phone number.
䢇The hardware version.
䢇The version of software in use.
䢇The Sprint PCS Connection Manager Software version and
build.
䢇The version of the PRL (Preferred Roaming List, which specifies
the radio frequency channels that the card is permitted to use)
䢇The card's designed capabilities and coverage.
䢇Various communication and card tests and results.
To access the Device Info & Diagnostics menu:
䊳Select Menu > Device Info & Diagnostics.
To view information about your system, including installed files:
䊳Click the System Information button.
46 2C: Menu Options
Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help them in troubleshooting your
notebook.
Software Updates
From time to time, Sprint may release updates for your Sprint
PCS Connection Manager Software. These updates may add
new features or improve the network performance. This
menu option allows you to check for any posted updates or to
set up an automatic monthly check for updates.
To check for software updates:
䊳Select Menu > Software Updates > Check Now.
To enable or disable automatic monthly checks:
䊳Select Menu > Software Updates > Check for updates once
a month.
A check mark next to the option indicates that it is enabled.
Click OK to save changes and exit the Software Updates
dialog box.
Links
During an active Sprint PCS Vision connection, this menu
option provides a hyperlink to the Sprint PCS Web site. To
access links, select Menu > Links > Sprint PCS Web Site.
Note: The Sprint PCS Connection Manager Software Links menu
does not allow you to add or remove links. Continue to
manage direct links to your favorite Web sites through your
Web browser menu.
2C: Menu Options 47
Help
This menu item provides direct access to Sprint PCS Connection
Manager’s online help file. You can also access the help file from
any window within Sprint PCS Connection Manager by pressing
the ‘F1’ key on your keyboard. To access Help, select Menu > Help.
About Sprint PCS Connection Manager
The About Sprint PCS Connection Manager menu option allows
you to display the Sprint PCS Connection Manager Software
opening splash screen, which appears when you launch the
Sprint PCS Connection Manager Software.
䊳Select Menu > About Sprint PCS Connection Manager.
Settings
The Settings window from the Menu allows you to configure the
Sprint PCS Connection Manager Software to suit your preferences.
In the Settings window you can:
䢇
Enable and disable several features, including Window Always on
Top and Connection History, set program launch and optimization
options, and customize Sprint PCS connection settings.
To access the Settings menu:
1. Click Menu on the Sprint PCS Connection Manager Software
interface.
2. Select Settings from the submenu.
Settings Window
The Settings window contains three options:
䢇General
䢇Optimization
䢇Sprint PCS Vision - Novatel Wireless or Sprint PCS Data Link
48 2C: Menu Options
General
To display the General settings options, select Menu > Settings
> General. Then you can customize your Sprint PCS
Connection Manager by selecting the following options:
䢇Play Sound Effects – Select this check box to play a clicking
sound whenever an action is taken on the Sprint PCS
Connection Manager Software.
䢇Always on Top – When checked, the Sprint PCS Connection
Manager window displays in front of all other open
application windows, even if another window is placed
over the Sprint PCS Connection Manager Software
window.
䢇Start in System Tray – Select this check box to have the
Sprint PCS Connection Manager interface visible on your
screen regardless of which applications are open.
䢇Keep Connection History – When selected, the Sprint PCS
Connection Manager Software logs all connections in the
connection history. (For details on Connection History, see
page 44.)
䢇Launch when Windows Starts– When selected, the Sprint
PCS Connection Manager Software opens automatically
upon startup of your computer.
When finished, click Apply and then OK to save changes and
close the Settings dialog box.
Note: If you did not install the Bytemobile Optimization Client, the
Optimization option will not be available. Once you install the
Bytemobile Optimization Client this option will become
available.
2C: Menu Options 49
Optimization
Bandwidth Optimization enhances the connection to your
company’s enterprise network; it is a combination of data
compression, TCP/IP optimization, and caching. This can result in a
two to five times improvement in your perceived system speed,
depending on your applications.
To display the Optimization settings menu, select
Menu > Settings >
Optimization
. Then check or uncheck the available options to select
your image compression setting:
䢇Enable Optimization Client – To enable Bandwidth
Optimization, place a check mark in the check box designated
Bandwidth Optimization On. When selected, the image
compression software is enabled.
Bandwidth Optimization Screen
Note: The Bandwidth Optimization screen provides a visual display
of the original image as well as an optimized version. You can
choose from fastest (low quality) to highest quality by sliding
the image compression bar up and down the scale (see image
below.)
50 2C: Menu Options
Protocol Compression
Select the Protocol Compression check boxes to enable
compression for the following types for data:
䢇SSL - Secure Socket Layer
䢇FTP - File Transfer Protocol
䢇SMTP - Simple Mail Transfer Protocol, a communications
protocol used on the Internet to route email
䢇HTTP - Hypertext Transfer Protocol
䢇POPv3 - Post Office Protocol standard in common use on TCP/
IP networks
䢇IMAP - Acronym for Internet Message Access Protocol, a
method for an email program to gain access to email and
bulletin board messages stored on a mail server.
䊳Click Default if you want to return to the default
settings.
When finished, click Apply and then OK to save changes and
close the Settings dialog box, or click Cancel to undo any
changes.
Tip: Limitation to Bandwidth Optimization include minimal
improvements with email applications. Email performance
can be improved by working offline as much as possible,
dragging and dropping attachments to desktop folders rather
than opening attachments directly from email.
2C: Menu Options 51
Sprint PCS Settings
To customize your Sprint PCS Vision - Novatel Wireless settings or
Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS
(connection name), and then select from the following
menu options:
䢇Always Show Welcome Screen – Select this check box if you
would like to have a welcome screen appear upon a successful
connection to the Sprint Power Vision network.
䢇Perform Pre-Connect Tests – Select this check box if you would
like to see what may have caused a failure if Connection
Manager was unable to connect.
䢇Enable Network Adapter (NDIS) – Allows you to establish a
Novatel Wireless (1xEV-DO) connection to connect to the
Sprint PCS Network automatically without launching Sprint
PCS Connection Manager. You can disable the Enable Network
Adapter mode at any time by deselecting the Enable Network
Adapter (NDIS) check box from this menu. (See below for more
information about enabling NDIS.)
Novatel Wireless Network Adapter (NDIS)
Enabling the Novatel Wireless Network Adapter enables always-on
connectivity like an Ethernet card and eliminates the need to use the
Sprint PCS Connection Manager Software. As soon as the card is
inserted into your PC Card slot, the card connects to the network
automatically. The connection is also reestablished automatically
coming out of hibernate and standby modes.
To enable the Novatel Wireless Network Adapter:
1. Disconnect the Sprint Mobile Broadband Card from the
Sprint PCS Network. (If you are connected to the Sprint PCS
network, the Enable Network Adapter [NDIS] check box will
be disabled.)
52 2C: Menu Options
2. Access Menu>Settings>Sprint PCS Vision - Novatel
Wireless.
3. Place a check mark in the check box designated Enable
Network Adapter (NDIS), click Apply, and then click OK.
䢇You may now use the Merlin S720 in NDIS mode and
experience automatic connectivity without launching the
Sprint PCS Connection Manager.
Service Settings (Mode)
The Mode section is used to set your connection preferences or
service settings. You can choose to connect to only 1xEV-DO
(high speed) or 1xRTT (low speed) cellular networks, or you can
let Sprint PCS Connection Manager manage your network
connections.
The Mode section gives you the following options to choose from:
䢇
Automatic
: Select the Automatic option if you would like to
have Sprint PCS Connection Manager manage your
connections. By selecting this option, Sprint PCS
Connection Manager will automatically select one of the
cellular networks available in your area when you launch a
connection.
䢇EVDO Only: Select the EVDO Only option if you would like
to have Sprint PCS Connection Manager connect to only
1xEV-DO networks. You can disable EVDO Mode at any
time if you are not connected to any network by selecting
another option.
Note: The first time you enable the Network Adapter (NDIS) mode,
Windows will automatically install the network drivers for the
Sprint Mobile Broadband Card - Novatel Wireless EV-DO Network
Adapter. Once Windows detects the new hardware, a “Found New
Hardware” pop-up message will appear in your system tray
followed by the “Ready to Use” message.
Your card must be activated with Sprint PCS and you must be
within the Sprint PCS coverage area for your card to work.
2C: Menu Options 53
䢇1xRTT Only: Select the 1xRTT Only option if you would like to
have Sprint PCS Connection Manager connect to only 1xRTT
networks. When you apply this option, the next time you make
a connection Sprint PCS Connection Manager will search for
only 1xRTT networks.
Applying your Mode Preference
1. Click OK or Apply on the Settings dialog box to reset your
modem. When you apply your service preference the
following dialog will appear: “Service setting was changed
successfully. Please wait while the modem is reset for the
changes to take effect.”
2. Click OK to close the dialog box. When the modem is reset
the Go button will be visible and the Connection Manager
User Interface will display “Disconnected.” This may take a
moment.
Roaming Preference
The Roaming section is used to change your roaming preference.
Your coverage area and billing charges depend upon your service
and the type of account you have. There may be surcharges for
roaming service that vary based on whether you are in a preferred
roaming area or a non-preferred roaming area. If there is no
roaming agreement between Sprint and the local carrier, you may
be unable to complete calls in a non-preferred zone.
Note: Sprint PCS Connection Manager will always try to connect to
a Sprint CDMA 1xEV-DO network first before attempting to
connect to an 1xRTT network. 1xEV-DO networks always
have priority! If an 1xEV-DO network is unavailable then
Sprint PCS Connection Manager will search for an available
1xRTT network.
Tip: If the signal strength is too weak and you are unable to
connect using 1xRTT in the 1900 MHz frequency, or if your
connection fails due to this selection, disable the setting.
54 2C: Menu Options
The Roaming section gives you the following options to
choose from:
䢇Sprint: Select the Sprint option to direct the Sprint Mobile
Broadband Connection Card not to roam. If this option is
selected, you will not be able to roam off the Sprint PCS
network. This is the default setting.
䢇Automatic: Select Automatic to direct the Sprint Mobile
Broadband Connection Card to automatically search for
any accessible network in the local area if you travel
outside the Sprint PCS Service Area.
䊳Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
Note: When you select Automatic mode you will see a prompt:
“The device is in Automatic mode and will will roam when
Sprint coverage is unavailable. Roaming Rates may apply".
2C: Menu Options 55
Enabling and Disabling Roam Guard
䊳Check the Roam Guard box if you want Sprint PCS
Connection Manager to notify you each time you make a
connection and roam outside the Sprint PCS network.
Each time you roam, the following message will appear:
“Outgoing or Incoming Roaming Data detected, roaming rates
may apply.”
䊳Press Roam to continue, or Cancel to close the data session.
䢇Roaming Only: Select Roaming Only when you travel outside
the Sprint PCS Service Area. By selecting this option the Sprint
Mobile Broadband Connection Card will select a network that
has a roaming agreement with Sprint.
Tip: If you do not wish to see this message when you are roaming
deselect “Roam Guard” by unchecking it.
Once you deselect the Roam Guard check box, a confirmation
message will appear. Click OK to change your settings and
close the dialog box . Data Roam Guard will not appear
when you data roam.
Note: When you select this option you are roaming within a
“preferred” roaming area. If there is no roaming agreement
between Sprint and the local carrier, you may be unable to
complete calls in a “non-preferred zone.”
Once you select this option a confirmation message will
appear. Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
56 2C: Menu Options
Applying your Roaming Preference
1. Click OK or Apply on the Settings dialog box to reset
your modem. When you apply your roaming preference
the following dialog will appear: “Roaming setting was
changed successfully. Please wait while the modem is
reset for the changes to take effect.”
2. Click OK to close the dialog box.
3. Wait for the modem to reset. This may take a moment.
When the modem is reset the Go button will be visible
and the Connection Manager User Interface will display:
“Disconnected.”
Sprint PCS Connection Card Settings
䢇Activation Wizard – This option is used only when
activating a new Sprint PCS device.
䢇Change User Lock – This option enables you to change and
customize your User Lock Code. (See below for more
information on using your User Lock Code.)
User Lock Code
The Lock Code feature can be used to prevent others from
using your card and your account. When the lock code is
enabled, the message area will display “Card Locked” and the
lock icon will appear in the indicator area.
While the card is in lock mode, you may not launch a data
session without first entering your four-digit lock code. The
default lock code is the last four digits of your Sprint Mobile
Broadband Card phone number. (See the “Tip” on page 58.)
Tip: When you change your roaming preference an informational
message will appear in your system tray.
58 2C: Menu Options
To change your lock code:
1. Select Menu > Settings > Sprint PCS Vision - Novatel
Wireless > Change >User Lock.
2. Enter your new four-digit lock code.
3. Re-enter your new lock code.
4. Select a lock status: Unlock to leave the card unlocked;
Lock to enable the lock code feature immediately.
Tip: Your default lock code is the last four digits of your card’s
phone number. If you can’t recall your card’s phone number,
go to Menu >Device Info and Diagnostics or call Sprint Customer
Service at 1-888-211-4PCS (4727).
Note: Running the Activation Wizard resets the lock code to the last
four digits of the most recently activated phone number.
2D: Troubleshooting Tips 59
Section 2D
Troubleshooting Tips
In This Section
⽧Problem Causes and Suggestions
⽧Reinstalling the Sprint Mobile Broadband Card Driver
⽧Resolving Resource Conflicts
⽧Additional Troubleshooting Tools
This section provides assistance in diagnosing and solving many
common problems you may experience while using your Sprint Mobile
Broadband Card and Sprint PCS Connection Manager Software with
your notebook PC.
60 2D: Troubleshooting Tips
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband Card is
a highly reliable product. Most problems are caused by one of
these issues:
䢇The wrong driver has been installed.
䢇System resources required by the card are being used by
other devices.
䢇Network coverage is not available (either because you are
outside the Nationwide Sprint PCS Network or because of
an account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit www.sprint.com or contact
Sprint Customer Service at 1-888-211-4PCS (4727).
Error: Searching for Sprint Mobile Broadband Card...
The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband Card...”
Possible Causes Suggestions
a. The card is not completely
inserted into the PC Card slot.
b. The wrong driver is installed
for the card.
c. There is a resource conflict.
a. Eject and reinsert the card.
b. See “Reinstalling the Sprint
Mobile Broadband Card Driver”
on page 62.
c. See “Resolving Resource
Conflicts” on page 67.
2D: Troubleshooting Tips 61
Error: Splash Screen is Frozen
The splash screen of the Sprint PCS Connection Manager Software
is frozen.
Error: Not in Service
The Sprint PCS Connection Manager Software interface displays
the message, “Not in Service.”
Possible Causes Suggestions
You may have a resource conflict. Restart your PC. If you are unable
to resolve this problem by
restarting your PC, see “Resolving
Resource Conflicts” on page 67.
Possible Causes Suggestions
Inadequate signal strength may
occur for either of these reasons:
a. You are outside the
Nationwide Sprint PCS
Network.
b. You may be inside a building or
near a structure that is causing
radio interference.
a. Verify that you are within the
Nationwide Sprint PCS
Network. Coverage maps are
available at www.sprint.com.
b. Change your location.
62 2D: Troubleshooting Tips
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘GO’ to
Connect.”)
Reinstalling the Sprint Mobile Broadband
Card Driver
There is a Sprint Mobile Broadband Card driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the card. This
section provides instructions on verifying that you have the
correct card driver installed.
Possible Causes Suggestions
The connection
properties are
not optimal.
1. Click Start > Connect To > Sprint PCS Vision -
Novatel Wireless (or Sprint PCS Data Link) from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connections is not selected in the PPP Settings
dialog.
6. Click OK to save your settings.
Note: You must have the Sprint Mobile Broadband Card installation
CD to complete this procedure.
2D: Troubleshooting Tips 63
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager tab.
5. Locate the Sprint Mobile Broadband Card entries by using
the "+" signs to expand the listings. (For example, to see all
the installed modems, click the "+" sign to the left of
Modems.) The card should have three entries:
䡲The card should appear under Multifunction adapters as
Sprint Merlin S720 (EV-DO) Modem Parent.
䡲The card should appear under Modems as Sprint (EV-DO
PC Card) Modem.
䡲The card should appear under Network adapters as
Sprint (EV-DO PC Card) Modem Adapter.
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Card by ejecting the card. This causes the
driver listing for the card to disappear from the list. Reinsert the
card again to cause the driver listing to reappear. You can identify
the entries for the Sprint Mobile Broadband Card by observing
which entries are affected when you eject and reinsert the card.
64 2D: Troubleshooting Tips
Updating the Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Right-click Sprint (EV-DO PC Card) Modem Parent.
3. Click the Properties button.
4. Click the Driver tab.
5. Click the Update Driver… button to launch the Update
Device Driver Wizard.
6. Click Next.
7. Select Display a list of known drivers for this device so that I
can choose a specific driver and click Next.
8. Click the Have Disk… button.
9. Enter d:\Drivers\Win2K (where d is the letter of your
CD-ROM drive).
10. Click OK.
11. If the “Digital Signature Not Found” window is
displayed, click Yes.
12. Click Finish. Repeat steps 6-12 as prompted.
If you are prompted to restart your PC, click Yes. Otherwise,
restart your PC from the Start menu. (You must restart your
PC to complete the driver installation.)
The correct driver should then be installed.
Windows® XP
To verify that the correct driver is installed:
1. Uninstall the existing driver.
2. Install the Windows XP driver from the Sprint Mobile
Broadband Card installation CD.
2D: Troubleshooting Tips 65
To uninstall the existing driver:
1. Open the Control Panel by selecting Start > Control Panel.
2. If “Pick a Category” is displayed, select Switch to Classic View.
3. Double-click the System icon.
4. Click the Hardware tab.
5. Click the Device Manager button.
6. Locate the Sprint Mobile Broadband Card entries by using
the "+" signs to expand the listings. (For example, to see all
the installed modems, click the "+" sign to the left of
Modems.) The card should have three entries:
䡲The card should appear under Multifunction adapters as
Sprint Merlin S720 (EV-DO PC Card) Modem Parent.
䡲The card should appear under Modems as Sprint (EV-DO
PC Card) Modem.
䡲The card should appear under Network adapters as
Sprint (EV-DO PC Card) Modem Adapter.
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Card by ejecting the card. This
causes the driver listing for the card to disappear from the
list. Reinsert the card again to cause the driver listing to
reappear. You can identify the entries for the Sprint Mobile
Broadband Card by observing which entries are affected
when you eject and reinsert the card.
7. Right-click Sprint (EV-DO PC Card) Modem Parent.
8. Select Uninstall from the pop-up menu.
9. Click OK to confirm the uninstall.
The Sprint Mobile Broadband Card listings should be removed.
66 2D: Troubleshooting Tips
Installing the Windows XP Sprint Mobile Broadband Card
Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Eject and reinsert the Sprint Mobile Broadband Card to
launch the Found New Hardware Wizard.
3. Select Install from a list or specific location (Advanced)
on the first window of the Found New Hardware Wizard
and click Next to proceed.
4. Select the Search for the best driver in these locations radio
button and the Include this location in the search check
box, then enter d:\Drivers\WinXP (where d is the letter
of your
CD-ROM drive). Click Next to proceed to the next
window.
5. If a warning appears stating that the Sprint Mobile
Broadband Card has not passed Windows Logo testing,
click Continue Anyway.
6. Click Finish and repeat steps 1 to 5 as prompted.
The correct driver is then installed.
2D: Troubleshooting Tips 67
Resolving Resource Conflicts
The Sprint Mobile Broadband Card requires these system
resources:
䢇1 IRQ.
䢇4096 bytes of I/O space.
䢇2 available communications ports (one modem, one serial).
If these resources are not available to the card, you have a resource
conflict. If another PC Card is installed, you may be able to free the
necessary resources simply by ejecting the other device.
Otherwise, you may need to disable another device (such as an
internal modem, infrared device, or network card) to resolve the
resource conflict. This section explains how to disable other
devices.
Windows® 2000
To resolve a resource conflict in Windows 2000:
䊳Disable a device (internal modem, infrared device, or
network card).
Disabling an Internal Modem, Infrared Device, or Network Card
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
5. Locate the device that you want to disable:
Note: You must have your Sprint Mobile Broadband Card
installation CD to complete this procedure.
68 2D: Troubleshooting Tips
䡲If you want to disable an internal modem, expand
the Modem tree by clicking the "+" sign to its left.
䡲If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the "+" sign to its
left.
䡲If you want to disable a network card, expand the
Network Adapters tree by clicking the "+" sign to its
left.
6. Right-click the device you want to disable, choose
Disable from the pop-up menu that appears, and click
OK.
Windows® XP
To resolve a resource conflict in Windows XP:
䊳Disable a device (internal modem, infrared device, or
network card)
Disabling an Internal Modem, Infrared Device, or Network
Card
1. Close all Windows programs and open the Control Panel
by selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
5. Locate the device that you want to disable:
䡲If you want to disable an internal modem, expand
the Modem tree by clicking the "+" sign to its left.
䡲If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the "+" sign to its
left.
2D: Troubleshooting Tips 69
䡲If you want to disable a network card, expand the
Network Adapters tree by clicking the "+" sign to its left.
6. Right click the device you want to disable, choose Disable
from the pop-up menu that appears and click OK.
Additional Troubleshooting Tools
Connection History
Connection History provides you with a detailed record of the
connections established using your Sprint Mobile Broadband Card.
Since Connection History allows you to sort records by connection
name, you can easily distinguish between personal and business
usage. You can also save any of the messages on the Connection
History screen to a log file that you can print out for your record.
Accessing Connection History
䊳Select Menu > Connection History from the Sprint PCS
Connection Manager Software interface.
About Connection History
The Connection History window displays a table with three
columns: Date/Time, Type, and Duration.
You can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entry is selected.
Click the Clear button to access the Clear Connection History
dialog box. Click Yes to confirm the delete or No to cancel.
To generate a text file containing your Connection History:
1. Select File > Export from the Sprint PCS Connection Manager
Connection History Window. A Save As dialog box appears.
2. In the file name box type a name for the CSV log file and
click Save. The file name is called “Connection Log.txt” by
70 2D: Troubleshooting Tips
default, however, you can name the file any descriptive
name you like.
Alert Log
The Alert Log provides a record of all alerts that have been
received while establishing and maintaining your
connections. You can use the Alert Log to help isolate and
resolve connection issues.
Accessing the Alert Log
䊳Select Menu > Alert Log from the Sprint PCS Connection
Manager Software interface.
About the Alert Log
The Alert Log displays a table with four columns: Date/Time,
Alert, Connection Name, and Type.
You can select entries by using the arrow keys on your
keyboard or the mouse. Selected entries are highlighted. By
default, no entry is selected.
Click the Clear button to access the Clear Alert Log dialog box.
Click Yes to confirm the delete or No to cancel.
Device Info & Diagnostics
Device Info & Diagnostics can help identify problems
associated with connecting to the Nationwide Sprint PCS
Network. Device Info & Diagnostics evaluates issues with
your USB port, port configuration, Sprint Mobile Broadband
Card signal strength, the Nationwide Sprint PCS Network,
and more. Once the program runs a diagnostics check it can
recommend possible solutions.
Accessing Diagnostics
䊳Select Menu > Device Info & Diagnostics from the Sprint
PCS Connection Manager Software interface.
2D: Troubleshooting Tips 71
About Device Info & Diagnostics
The Device Info & Diagnostics dialog box allows you to select a
number of ways to troubleshoot or obtain more information
about your Sprint Mobile Broadband Card.
The tests automatically run when the window opens.
To view your system parameters, including installed files:
䊳Click the System Information button.
Information obtained from the System Information sections can
be used to create a report, which can be saved and then sent via
email to a Sprint PCS Customer Service Representative to help
them in troubleshooting your notebook.
Section 3
Sprint Power VisionTM
3A: Sprint Power Vision 75
Section 3A
Sprint Power Vision
In This Section
⽧Web
⽧Sprint Power Vision FAQs
Sprint Power Vision brings you clarity you can see and hear, with
enhanced, always-on advanced multimedia services like email and
Web browsing, that are easy to learn and use. This rich, colorful graphic
experience is a revolutionary way to look at wireless communications.
76 3A: Sprint Power Vision
Web
Accessing the Web
To access the Web:
1. Select Compose.
2. Select Add Name to enter the address of the person to
whom you’re sending a message.
3. Select Next to enter the subject of your email and your
specific message.
4. Select Send when your message is ready to be delivered.
Sprint Power Vision FAQs
How will I know when my card is ready for Sprint Power
Vision service?
Your user name (for example, bsmith001@sprint.com) will be
displayed on the Sprint PCS Connection Manager Software
display screen.
How do I sign in for the first time?
You are automatically signed in to Sprint Power Vision
services when you launch the Sprint PCS Connection
Manager Software.
How do I know when my card is connected to Sprint Power
Vision services?
Your card automatically connects when Sprint Power Vision
service is used or an incoming message arrives.
3A: Sprint Power Vision 77
When is my data connection active?
Your connection is active when data is being transferred and
“Connected” appears on the Sprint PCS Connection Manager
Software display screen.
When is my data connection dormant?
If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended
period of time, the connection will terminate.
Can I sign out of data services?
You can sign out without turning off your card; however you will
not be able to browse the Web or use other Sprint Power Vision
services. You may sign in again at any time. To sign out, go to
Settings > Internet > Sign Out in the Sprint PCS Connection Manager
Software menu.
How can I optimize my settings to achieve faster speeds and send
and receive less data while dialing into my company network?
For optimized results, work in “Offline” mode and synchronize
periodically to send and receive company email. Also, save or
drag-and-drop attachments into desktop folders before opening
them (rather than double-clicking them in the email).
For more detailed information, refer to the Microsoft white paper
at http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Section 4
Technical Specifications and
Regulatory Information
4A: Technical Specifications 81
Section 4A
Technical Specifications
In This Section
⽧Environmental Specifications
⽧Mechanical Specifications
⽧Software Specifications
⽧Transmitter Specifications
⽧Receiver Specifications
⽧Hardware Specifications
⽧Miscellaneous
This section outlines the environmental and technical specifications for
your new Sprint Mobile Broadband Card.
82 4A: Technical Specifications
Environmental Specifications
Mechanical Specifications
Operating temperature -20° C to +60° C
Storage temperature -40° C to +85° C
Humidity 5% to 90% over operating
temperature
Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second
Drop 1 meter drop, no damage – fully
operational
Dimensions (W x D x H) 54 mm x 5 mm x 122 mm
Weight 59 grams
Battery Pack N/A
LED Yes
Antenna Embedded Dual Band Diversity
Antenna
4A: Technical Specifications 83
Software Specifications
Transmitter Specifications
CDMA specification 1xEVDO
Data service Support
SMS (IS-637) Currently not supported
IOTA Support
OTAPA (IS-683A) Support
PRL (preferred roaming list) Support
Authentication Support
NAM 1
Mobile IP Support
WNP (wireless number portability) Support
Type of multiplexing EVDO and 1xRTT
Normal output power 7-10 dBm
TX Max power 23 dBm
Frequency range 1850 MHz to 1919 MHz
Frequency stability Compliant with CDG1
Bandwidth 1.25 MHz
Occupied bandwidth 1.25 MHz
Modulation method O-QPSK/HPSK
Waveform quality .944
Conducted spurious emission Complies with Title 47, Part 24 of
the FCC Rules
Common RF impedance 50 ohms
84 4A: Technical Specifications
Receiver Specifications
Hardware Specifications
Type of receiving EVDO and 1xRTT
Frequency range 1930 MHZ to 1990 MHz
Bandwidth 1.25 MHz
Occupied bandwidth 1.25 MHz
Modulation method O-QPSK/HPSK
Receiver sensitivity -104 dBm
Inter-modulation spurious response
attenuation
Complies with CDG stage 1
Common RF impedance 50 ohms
Interface type Type II PC Card
Common air interface 1xEVDO
Channel spacing 50 kHz
Chip set QUALCOMMTM MSM6500
Transmitting (max. data rate) Forward link: 2.4 Mbps
Reverse link: 153.6 kbps
Supply voltage 3.3 V
Battery N/A
Charger (charging time) N/A
Current consumption
Sleep/idle
Average in-use
Max. (peak)
60 mA
400 mA
850 mA
Communication ports USB
Voice capability No support
88 4B: Regulatory Information
Regulatory Notices
This device is compliant with Parts 2, 22, and 24 of the FCC
Rules. Operation of this device is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesirable
operations.
In order to comply with FCC RF Exposure requirements, this
card must be installed so that a minimum separation
distance of 1.5cm (0.6”) is maintained between the antenna
and all persons during normal operation.
FCC ID: PKRNVWV720
CAUTION Unauthorized modifications or changes not
expressly approved by Sprint Communications Company L.P.
could void compliance with regulatory rules and thereby your
authority to use this equipment.
WARNING (EMI) – United States FCC Information
This equipment has been tested and found to comply with
the limits pursuant to Parts 2, 22, and 24 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
4B: Regulatory Information 89
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
䢇Reorient or relocate the notebook PC.
䢇Increase the separation between the equipment and receiver.
䢇Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
䢇Consult the dealer or an experienced radio/TV technician for
help.
WARNING (EMI) – Canada
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the
interference causing equipment standard entitled “Digital
Apparatus,” ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: “Appareils
Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set forth
in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227-19 for civilian agency contracts
or any successor regulations. If further government regulations
apply, it is your responsibility to ensure compliance with such
regulations.
Section 5
Safety and
Terms & Conditions
94 5A: Safety and Notices
Important Notice
Because of the nature of wireless communications,
transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors), or be totally
lost. Although significant delays or losses of data are rare
when wireless devices such as the Sprint Mobile Broadband
Card (EV-DO PC Card) CDMA modem are used in a normal
manner with a well-constructed network, they should not be
used in situations where failure to transmit or receive data
could result in damage of any kind to the user or any other
party, including but not limited to personal injury, death, or
loss of property. SPRINT SPECTRUM L.P. accepts no
responsibility for damages of any kind resulting from delays
or errors in data transmitted or received using the Sprint
Mobile Broadband Card (EV-DO PC Card) CDMA modem, or
for failure of the Sprint Mobile Broadband Card (EV-DO PC
Card) to transmit or receive such data.
5A: Safety and Notices 95
Safety and Hazards
Do not operate the Sprint Mobile Broadband Card (EV-DO PC Card)
in areas where blasting is in progress, where explosive
atmospheres may be present, near medical equipment, life
support equipment, or any equipment which may be susceptible
to any form of radio interference. In such areas, the Sprint Mobile
Broadband Card (EV-DO PC Card) MUST BE POWERED OFF. It can
transmit signals that could interfere with this equipment.
Do not operate the Sprint Mobile Broadband Card (EV-DO PC Card)
in any aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the Sprint Mobile Broadband Card (EV-DO PC Card) MUST
BE POWERED OFF. When operating, it can transmit signals that
could interfere with various onboard systems.
The driver or operator of any vehicle should not operate the Sprint
Mobile Broadband Card (EV-DO PC Card) while in control of a
vehicle. Doing so will detract from the driver or operator's control
and operation of that vehicle. In some jurisdictions, operating such
communications devices while in control of a vehicle is an offense.
98 5B: Terms and Conditions
Terms and Conditions of Services
Terms and Conditions of Services
(Effective September 1, 2005)
Thanks for choosing Sprint. These terms and conditions are
part of your agreement with Sprint for PCS (CDMA) Services.
Separate terms apply for any iDEN products or services.
Please note these terms may not be the most current version.
You can get a current version of the terms on our Web site at
www.sprint.com or by requesting a copy from us at 1-888-211-
4PCS.
A Para solicitar esta literatura en español, por favor contactar
a
1-888-211-4PCS(4727).
General. This agreement (“Agreement”) covers the terms on
which we agree to provide and you agree to accept any
service or product we make available to you, including your
wireless services, wireless devices, etc. (collectively
"Services"). You accept this Agreement when you do any of
the following: (a) provide your written or electronic
signature; (b) accept through an oral or electronic statement;
(c) attempt to or in any way use any of the Services; (d) pay for
any Services; or (e) open any materials or package that says
you are accepting when you open it. The Agreement includes
the terms in this document together with the terms
associated with the Services you select (as described in our
marketing materials, e.g., service plan brochures, or on our
Web site). You represent that you are at least 18 years old. In
this document, we use the words “we,” “us,” “our” or “Sprint”
to refer to Sprint Spectrum L.P. and its affiliates doing
business as
Sprint PCS.
5B: Terms and Conditions 99
Agreement. We may change the Agreement at any time with
notice. Any changes to the Agreement are effective when we
publish them. If you use our Services or make any payment to us
on or after the effective date of the changes, you accept the
changes. If we change a material term of the Agreement and that
change has a material adverse effect on you, you may terminate
the Agreement without an Early Termination Fee by calling 1-888-
567-5528 within 30 days after the changes go into effect. You
understand and agree that taxes, Universal Service fees and other
charges imposed by the government or based on government
calculations may increase or decrease on a monthly basis, and that
this paragraph does not apply to any increases in such taxes,
Universal Service fees or other charges.
Activating Service. Before activation, we may check your credit and
verify your identity. You must have and maintain satisfactory
credit to receive and continue to receive Services. We may charge a
nonrefundable activation fee, deposit, prepayment or other fee to
establish or maintain Services.
Term Commitments. Unless we specifically tell you otherwise, our
service plans require that you maintain service for a minimum
term (“Term Service Plan”), usually 1 or 2 years. After satisfying
this minimum term, your service plan will continue on a month-
to-month basis unless you have agreed to extend the term for
additional period(s). Certain service, promotional or product offers
may require that you agree to or extend a Term Service Plan. As
discussed below, we may charge you an Early Termination Fee if
you deactivate a Term Service Plan before the end of the term.
Using Services. You agree to not use our Services in an unlawful,
fraudulent or abusive manner. You may not resell or lease Services
to anyone. Sprint is not responsible for any opinions, advice,
statements, services applications or other information provided by
third parties and accessible through our various Services, including
the internet. Neither Sprint , its vendors or licensors guarantees
the accuracy, completeness or usefulness of information that is
100 5B: Terms and Conditions
obtained through these Services. You are responsible for
evaluating such content. You are also responsible for any use
of our Services through any wireless device on your account
including, but not limited to, use by children or minors. We
strongly recommend that you closely monitor any such usage
Changing Services. Changes to Services will generally be
effective at the start of your next full invoicing cycle. In
certain instances, the changes may take place sooner, in
which case your invoice will reflect pro-rated charges. Certain
changes may be conditioned upon payment of an Early
Termination Fee or certain other charges.
Termination of Services. Consistent with this Agreement: (a)
we may terminate Services at any time with notice to you
and, in certain instances, without notice; and (b) you may
terminate Services at any time with prior notice to us. Except
as otherwise provided in this Agreement, IF YOU TERMINATE
YOUR TERM SERVICE PLAN EARLY, OR WE DO SO FOR GOOD
CAUSE, YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY
TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We
will not charge an Early Termination Fee for deactivations
consistent with our Return Policy or for service plans being
provided on a month-to-month basis. If any Services are
terminated before the end of your current invoicing cycle, we
will not prorate charges to the date of termination, and you
will not receive a credit or refund for any unused Services.
Wireless Devices, Numbers & E-mail Addresses. We did not
manufacture your wireless device and we are not responsible
for any defects or for the acts or omissions of the
manufacturer. The only warranties on your device are any
limited warranties extended by the manufacturer directly to
you or passed on to you through us. Your device may not
accept Services directly from any other carrier. You do not
have any rights to any number, e-mail address or other
identifier we may assign to your device or account; you may
5B: Terms and Conditions 101
not modify, change or transfer any of these except as we allow or
as allowed for by law. In certain instances, you may transfer your
number from another carrier to us, or from us to another carrier.
We do not guarantee that transfers to or from us will be
successful. If you transfer your number away from us, the terms of
this Agreement (e.g., Early Termination Fee, etc.) still apply. If a
transfer to Sprint is not successful, you will be responsible for any
discounts provided to you with the purchase of your device. See
our printed in-store materials or visit www.sprint.com for additional
important information on number transfers.
Coverage. Available coverage areas for Services are generally
identified in our mapping brochures and at www.sprint.com. This
may include coverage on our digital network (the “Nationwide
Sprint PCS Network”) as well as coverage we make available to you
through agreements with other carriers ("off network" or
"roaming" coverage). All coverage maps are high level
representations of outdoor coverage and there are gaps in
coverage within areas shown as covered on the maps. Coverage is
not available everywhere, nor can we guarantee you will receive
coverage at all times, or without interruptions or delays (e.g.,
dropped calls, blocked calls, etc.) in the coverage areas we identify.
Actual coverage and quality of Services may be affected by
conditions within or beyond our control, including network
problems, software, signal strength, your equipment, structures
(including buildings in which you may be located), atmospheric,
geographic, or topographic conditions.
Roaming Coverage. You are roaming anytime your phone indicates
that you are roaming. Roaming coverage is only available with
certain devices and, unless included as part of your Services, will
result in additional charges. Roaming calls placed “manually”
(through an operator or with a credit card) will always incur
separate and additional charges. Depending on your phone
settings, you may automatically roam if there is a gap or
interruption in coverage within the Nationwide Sprint PCS
102 5B: Terms and Conditions
Network coverage area and roaming coverage areas. See your
phone guide for how to adjust phone settings. Certain
features and services may not be available in roaming
coverage areas (including PCS Vision, voicemail, call waiting,
call forwarding, etc.).
Charges. Carefully review the terms of your Services. You will
be assessed charges based on the terms of your Services
including, without limitation, monthly recurring charges and
charges based on actual usage (e.g., charges for long
distance, roaming, call forwarding, directory assistance, etc.).
Airtime and other time based usage charges are calculated
from when your device first initiates contact with a network
until the network connection is broken, whether or not you
were actually successful in connecting to the intended
destination. However, you will not be charged for voice calls
that ring and do not pick up, or if you get a busy signal. For
voice calls received by your device, you are charged from the
time shortly before the phone starts ringing until the call is
terminated. You are charged for an entire voice call based on
the time period in which the call is initiated. Partial minutes
of use are rounded up to the next minute.
Sprint PCS Vision Charges. Vision usage is measured in bytes,
not in minutes. Bytes are rounded up to kilobytes. Usage
rounding occurs at the top of each clock hour while in a
session and at the end of each session and is then charged to
you based on the terms of your Services. Depending on your
Services, usage may be charged against an allowance or on a
fixed price per kilobyte. Usage charges may be rounded up to
the next cent at monthly or other intervals. In certain
instances, you may not know that your session has not
ended. As long as your device is connected to our network,
you will incur data usage charges. You will be charged for all
data directed to the internet address (or “IP address”)
assigned to your device, regardless of who initiates the
5B: Terms and Conditions 103
activity or whether your device actually receives the data. This
includes, but is not limited to, the amount of data associated with
the particular information/item (e.g. game, ringer, email, etc.),
additional data used in accessing, transporting and routing this
information/item on our network, data from partial or interrupted
downloads, re-sent data, and data associated with unsuccessful
attempts to reach websites or use applications. Based on these
and a number of other factors (e.g., the specific application,
network performance, etc.) data used and charged to you will vary
widely, even for the same activity. Estimates of data usage – for
example, the size of downloadable files – will not be accurate or a
reliable predictor of actual usage. Your invoice will not separately
identify the number of kilobytes attributable to your use of
specific sites, sessions or services.
Taxes and Surcharges. We invoice you for taxes, fees and other
charges levied by or remitted directly to federal, state, local or
foreign governments including, without limitation, sales, gross
receipts, Universal Service, use, and excise taxes. If you claim any
tax exemption, you must provide us with a valid tax-exempt
document. Tax exemptions are not applied retroactively. We also
invoice you for surcharges that we collect and keep to pay for the
costs of complying with government programs such as number
pooling and portability, and Enhanced 911 service; these charges
are not the taxes nor government imposed assessments.
Invoicing & Payment. Invoicing cycles and dates may change from
time to time. Monthly recurring and related charges for Services
are generally invoiced one invoicing cycle in advance. Other
charges are invoiced soon after they are incurred. Most usage is
generally applied to the invoicing cycle in which they are incurred,
but in some instances may be applied to subsequent invoicing
cycles. You are responsible for all charges associated with any
device activated on your account, regardless of who used the
device. You must pay all charges by the due date on the invoice.
Past due amounts accrue late charges until paid at the rate of 5%
104 5B: Terms and Conditions
per month or at the highest rate allowed by law and may
result in immediate suspension of your account. If you agree
to any auto-payment option through banking or credit
account, we may initiate payment from the account for all
amounts we invoice you without additional authorization or
notice. Based on your credit or payment history, we may
require certain forms of guaranteed payment as a condition
of maintaining Services. If we invoice you for amounts on
behalf of a third-party, payments received are first applied to
amounts due to us. You may be charged additional fees for
certain methods of payment and for payments denied by a
financial institution. Acceptance of payments (even if marked
“paid in full”) does not waive our right to collect all amounts
that you owe us.
Disputed Charges. Disputes concerning any charges invoiced
must be raised within 60 days of the date of the invoice. You
accept all charges not disputed in this time period. Disputes
can only be made by calling or writing us as directed on your
invoice.
Account Spending Limit & Deposits. We may impose an
account spending limit (“ASL”) on any account without notice.
We will notify you of an ASL based on your credit or payment
history and may reduce the ASL at any time with prior notice.
An ASL should not be relied on to manage usage on your
account. We may suspend an account without prior notice
when the account balance reaches the ASL, even if the
account is not past due. Services can be restored upon
payment of an amount that brings the account balance
below the ASL and any past due amounts. If we require a
deposit for you to establish or maintain an account, we will
hold the deposit as partial guarantee of payment for Services.
We may change the deposit amount at any time with notice
for good reason. Except as we allow, a deposit may not be
used to pay any invoice or delay payment. The deposit
5B: Terms and Conditions 105
amount, the length of time we hold the deposit and changes to
the deposit amount are determined based on your credit and
payment history. The rate of interest, if any, on the deposit is
subject to change. We may mix deposits with our other funds. If
your account is terminated for any reason, we may without notice
apply your deposit to any outstanding charges. We may send any
remaining deposit amounts to your last known address within 75
days after account termination. If the funds are returned to us, you
may claim these funds for one year from the date of return. Any
money held during this one-year period will not accrue interest for
your benefit and are subject to a servicing fee charged against the
balance. You forfeit any portion of the money left after the one-
year period.
Other Sprint PCS Vision Terms. You will not receive voice calls while
using Vision. Vision is not available for use with server devices or
host computer applications, other systems that drive continuous
heavy traffic or data sessions, or as substitutes for private lines or
frame relay connections. Unlimited Vision plans/options may not
be used with Sprint PCS phones or smart phones being used as a
modem in connection with other equipment (e.g., computers, etc.)
through use of connection kits or other phone-to-computer/PDA
accessories, or Bluetooth or other wireless technology. We may
terminate services without notice for any misuse. You may have
access to certain games, ringers, screen savers and other items on
our Vision site (“Premium Services”) that are available for an
additional charge. You will be billed for Premium Service
purchases on your Sprint PCS invoice based on the charges as
specified at purchase. Subject to the terms of the content
purchased, we may delete premium and non-premium items
downloaded to any storage areas we may provide, including any
pictures, games and other content. We may limit the amount of
Premium Services you may purchase in a specific timeframe
(month, week, day, or other time period).
106 5B: Terms and Conditions
Voice Command. Calls to 911 or similar emergency numbers
cannot be placed through the Voice Command feature. See
our printed in-store materials or visit www.sprint.com for
additional important information on this option.
Wireless Web. Wireless Web Services may be available
depending on your device and Service plan/option. This is not
a Vision service. Usage is calculated on minutes used and
generally deducts from
your Service plan minutes. See our printed in-store materials
or visit www.sprint.com for additional important information
on this option.
Lost or Stolen Equipment. If your device is lost or stolen, please
notify us immediately by calling 1-888-211-4PCS. You are
responsible for all charges incurred before you notify us of the
loss or theft. You agree to cooperate reasonably with us in
investigating suspected unlawful or fraudulent use.
Messaging. You may incur charges in accessing, sending or
receiving messages on your device. We may impose limits on
the number of voicemail, text, email or other messages that
can be retained through your account. Indicators of messages
on your device, including mailbox icons, may not always
provide an up to date indication of new messages and you
may at times need to manually reset or clear your mailbox
indicator. Legitimate messages may be interrupted by
software aimed at prevention of SPAM or similar messages.
Caller ID. If you do not want people you call to receive the
number assigned to your phone, call us at 1-888-211-4PCS for
information about automatic Caller ID blocking. The number
assigned to your phone can be blocked on a per-call basis by
dialing *67 + Destination Number + TALK (or similar key).
Caller ID blocking is not available when using Vision or
Wireless Web services.
5B: Terms and Conditions 107
TTY Access. A TTY (also known as TDD or Text Telephone) is a
telecommunications device that allows people who are deaf or
hard of hearing, or who have speech or language disabilities, to
communicate by telephone. TTY doesn't work with all devices. If
you have a TTY-capable device, it may not function effectively, or
at all, when attempting 911 calls and should not be relied on for
such calls.
Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT
ALLOWED BY LAW) ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
CONCERNING YOUR SERVICES OR WIRELESS DEVICE. WE DO NOT
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND YOU
AGREE TO HOLD US HARMLESS FOR ALL SUCH PROBLEMS.
Limitation of Liability. Neither we nor our vendors, suppliers or
licensors are liable for any damages arising out of or in connection
with any: (a) act or omission by your, or another person or
company; (b) providing or failing to provide Services, including
deficiencies or problems with your wireless device, our network
coverage or Services (e.g., dropped, blocked, interrupted calls/
messages, etc.); (c) traffic or other accidents, or any health-related
claims allegedly arising from the use of Services, any wireless
devices or related accessories; (d) content or information accessed
while using our Services, such as through the internet; (e)
interruption or failure in accessing or attempting to access
emergency services from your phone, including through 911, E911
or otherwise; or (f) events due to factors beyond our control,
including acts of God (including, without limitation, weather-
related phenomena, fire or earthquake), war, riot, strike, or orders
of governmental authority. In the event we are found to be
responsible to you for monetary damages relating to the Services
(including wireless devices), you agree that any such damages will
not exceed the pro-rated monthly recurring charge for your
Services during the affected period.
108 5B: Terms and Conditions
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY
NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION
WITH PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES
OR OTHER EQUIPMENT USED IN CONNECTION WITH THE
SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS,
LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS
AND SERVICES. THIS SECTION SURVIVES TERMINATION OF
THIS AGREEMENT.
MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN
COURT, YOU AND SPRINT AGREE TO ARBITRATE ANY AND ALL
CLAIMS, CONTROVERSIES OR DISPUTES AGAINST EACH OTHER
ARISING OUT OF OR RELATING TO THIS AGREEMEN,
INCLUDING, WITHOUT LIMITATION, THE SERVICES, ANY
PHONES/EQUIPMENT, OR ADVERTISING, EVEN IF IT ARISES
AFTER YOUR SERVICES HAVE TERMINATED, AND INCLUDING
CLAIMS YOU MAY BRING AGAINST SPRINT'S EMPLOYEES,
AGENTS, AFFILIATES OR OTHER REPRESENTATIVES, OR THAT
SPRINT MAY BRING AGAINST YOU (“CLAIMS”). THE FEDERAL
ARBITRATION ACT APPLIES TO THIS AGREEMENT AND ITS
PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF
WHETHER A CLAIM IS SUBJECT TO ARBITRATION. THIS
PROVISION DOES NOT PREVENT EITHER YOU OR SPRINT FROM
BRINGING APPROPRIATE CLAIMS IN SMALL CLAIMS COURT,
BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A
STATE PUBLIC UTILITIES COMMISSION.
YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT
NOR YOU WILL JOIN ANY CLAIM WITH THE CLAIM OF ANY
OTHER PERSON OR ENTITY IN A LAWSUIT, ARBITRATION OR
OTHER PROCEEDING; THAT NO CLAIM EITHER SPRINT OR YOU
HAS AGAINST THE OTHER SHALL BE RESOLVED ON A CLASS-
WIDE BASIS; AND THAT NEITHER SPRINT NOR YOU WILL
ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF
5B: Terms and Conditions 109
OF ANYONE ELSE. IF FOR ANY REASON THIS ARBITRATION
PROVISION DOES NOT APPLY TO A CLAIM, WE AGREE TO WAIVE
TRIAL BY JURY.
A single arbitrator engaged in the practice of law will conduct the
arbitration. The arbitration will be filed with and the arbitrator will
be selected according to the rules of either JAMS or the National
Arbitration Forum (“NAF”), or, alternatively, as we may mutually
agree. We agree to act in good faith in selecting an arbitrator. The
arbitration will be conducted by and under the then-applicable
rules of JAMS or NAF, wherever the arbitration is filed or, if the
arbitrator is chosen by mutual agreement of the parties, the then-
applicable rules of JAMS will apply unless the parties agree
otherwise. All expedited procedures prescribed by the applicable
rules will apply. We agree to pay our respective arbitration costs,
except as otherwise required by rules of JAMS or NAF, as
applicable, but the arbitrator can apportion these costs as
appropriate. The arbitrator's decision and award is final and
binding, and judgment on the award may be entered in any court
with jurisdiction.
If any party files a judicial or administrative action asserting a
claim that is subject to arbitration and another party successfully
stays such action or compels arbitration, the party filing that
action must pay the other party's costs and expenses incurred in
seeking such stay or compelling arbitration, including attorneys’
fees.
If any portion of this Mandatory Arbitration of Disputes section is
determined to be invalid or unenforceable, the remainder of the
Section remains in full force and effect.
Miscellaneous. You may notify us by calling us at 1-888-211-4PCS,
or use that number to get our current address for written notice.
We may send you notice to your last known address in our
invoicing records, or by calling leaving you a voice message on your
wireless device or home phone. Properly addressed written notice
is effective three days after deposit in the U.S. mail, postage
110 5B: Terms and Conditions
prepaid. This Agreement is governed by and must be
construed under federal law and the laws of the State of
Kansas, without regard to choice of law principles. If either of
us waives or fails to enforce any requirement under this
Agreement in any one instance, that does not waive our right
to later enforce that requirement. If any part of this
Agreement is held invalid or unenforceable, the rest of this
Agreement remains in full force and effect. Section headings
are for descriptive, non-interpretive purposes only. You may
not assign this Agreement to any other person or entity
without our prior written approval. This Agreement
(including any referenced documents and attachments)
makes up the entire agreement between us and replaces all
prior written or spoken agreements.
Index 111
Index
Numerics
1xEV-DO network 4
A
Alert Log 44, 70
B
Bandwidth Optimization 49
C
CDMA Networks 4
Close Button 33
Connection History 44, 69
Connection Preferences 52
Connection Status 34
D
Detail Drawer 30
Device Info & Diagnostics 45
Disable a Device 67
Driver Installation 16
E
Environmental Specifications
82
F
Firmware Updates 19
G
GO Button 37
H
Hardware Specifications 84
I
Indicator Area 30
L
Links 46
Lock Code 56
M
Mechanical Specifications 82
Menu Button 30
Message Area 30
Minimize Button 33
Mode 52
N
NDIS 51
Network Adapter 51
Novatel Wireless Network
Adapter (NDIS) 51
O
Optimization 49
P
Protocol Compression 50
R
Receiver Specifications 84
Roaming Preference 53
S
Safety and Hazards 95
Service Settings 52
Software Specifications 83
Software Updates 46
Sprint PCS
FAQs 76
Sprint PCS Connection
Manager
Establishing and
Terminating Connections
39