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SETUP GUIDE

Regulatory model: P12F Regulatory type: P12F001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and

tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or

death.

If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are

not applicable.

This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of

Rovi Corporation. Reverse engineering and disassembly are prohibited.

__________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are trademarks of Dell Inc.; Intel® and Centrino®

are registered trademarks and Core™ is a trademark of Intel Corporation in the U.S. and other countries; Microsoft®, Windows®,

and the Windows

start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United

States and/or other countries; Blu‑ray Disc™ is a trademark of the Blu‑ray Disc Association; Bluetooth® is a registered

trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names

or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

January 2011 P/N F58TD Rev. A00

Setting Up Your XPS Laptop . . . . . . . .7

Before Setting Up Your Computer . . . . . . 7

Connect the AC Adapter . . . . . . . . . . . . . . 8

Connect the Network Cable

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . .9

Press the Power Button . . . . . . . . . . . . . . 10

Set Up Microsoft Windows . . . . . . . . . . . 11

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . 12

Enable or Disable Wireless (Optional). . . 14

Set Up Wireless Display (Optional) . . . . . 16

Set Up 3D TV (Optional). . . . . . . . . . . . . . 18

Connect to the Internet (Optional). . . . .20

Using Your XPS Laptop. . . . . . . . . . . 22

Right View Features . . . . . . . . . . . . . . . . .22

Left View Features . . . . . . . . . . . . . . . . . .24

Back View Features . . . . . . . . . . . . . . . . .28

Computer Base and Keyboard

Features. . . . . . . . . . . . . . . . . . . . . . . . . . .30

Touch Pad Gestures . . . . . . . . . . . . . . . . .34

Multimedia Control Keys . . . . . . . . . . . . .36

Display Features . . . . . . . . . . . . . . . . . . . .38

Status Lights and Indicators. . . . . . . . . . .40

Disabling Battery Charging . . . . . . . . . . . 41

Using the Optical Drive . . . . . . . . . . . . . .42

Software Features. . . . . . . . . . . . . . . . . . .43

NVIDIA 3DTV Play. . . . . . . . . . . . . . . . . . .44

NVIDIA Optimus Technology. . . . . . . . . .45

Dell DataSafe Online Backup. . . . . . . . . .46

Dell Stage . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents

Free Fall Sensor. . . . . . . . . . . . . . . . . . . . .48

Solving Problems . . . . . . . . . . . . . . . 49

Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .49

Network Problems . . . . . . . . . . . . . . . . . .50

Power Problems . . . . . . . . . . . . . . . . . . . . 51

Memory Problems . . . . . . . . . . . . . . . . . .52

Lockups and Software Problems . . . . . . 53

Using Support Tools . . . . . . . . . . . . . 56

Dell Support Center . . . . . . . . . . . . . . . . . 56

My Dell Downloads . . . . . . . . . . . . . . . . . 57

Hardware Troubleshooter . . . . . . . . . . . .58

Dell Diagnostics . . . . . . . . . . . . . . . . . . . .58

Restoring Your Operating

System . . . . . . . . . . . . . . . . . . . . . . . . .61

System Restore. . . . . . . . . . . . . . . . . . . . .62

Dell DataSafe Local Backup. . . . . . . . . . .63

System Recovery Media . . . . . . . . . . . . . .65

Dell Factory Image Restore . . . . . . . . . . .66

Getting Help. . . . . . . . . . . . . . . . . . . . 68

Technical Support and Customer

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .69

DellConnect . . . . . . . . . . . . . . . . . . . . . . .69

Online Services. . . . . . . . . . . . . . . . . . . . .70

Automated Order‑Status Service . . . . . . 71

Product Information. . . . . . . . . . . . . . . . . 71

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . 72

Before You Call. . . . . . . . . . . . . . . . . . . . . 74

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 76

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . .77

Specifications . . . . . . . . . . . . . . . . . . 79

Contents

Appendix. . . . . . . . . . . . . . . . . . . . . . . 87

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . .87

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents

This section provides information about

setting up your Dell XPS laptop.

Before Setting Up Your

Computer

When positioning your computer, ensure that

you allow easy access to a power source,

adequate ventilation, and a level surface to

place your computer.

Restricting airflow around your laptop may

cause it to overheat. To prevent overheating

ensure that you leave a minimum of 5.1 cm

(2 inches) on the right and left sides. You

should never place your computer in an

enclosed space, such as a cabinet or drawer

while it is powered on.

WARNING: Do not block, push objects

into, or allow dust to accumulate in

the air vents. Do not place your Dell

computer in a low-airflow environment,

such as a closed briefcase, or on fabric

surfaces, such as carpets or rugs, while

it is powered on. Restricting the airflow

can damage the computer, deteriorate

the computer performance, or cause

a fire. The computer turns on the fan

when the computer gets hot. Fan

noise is normal and does not indicate a

problem with the fan or the computer.

CAUTION: Placing or stacking heavy

or sharp objects on the computer may

result in permanent damage to the

computer.

Setting Up Your XPS Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge

protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power

connectors and power strips vary among countries. Using an incompatible cable or

improperly connecting the cable to a power strip or electrical outlet may cause fire or

permanent damage to your computer.

Setting Up Your XPS Laptop

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your XPS Laptop

Press the Power Button

Setting Up Your XPS Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft Windows operating system. To set up

Windows for the first time, follow the instructions on the screen. These steps are mandatory

and may take some time to complete. The Windows setup screens will take you through several

procedures including accepting license agreements, setting preferences, and setting up an

Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render

your computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download

and install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, go to

support.dell.com/MyNewDell.

Setting Up Your XPS Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it

was in when you purchased the computer, while preserving data files (without the need of the

Operating System disc). You can use the system recovery media if changes to the hardware,

software, drivers, or other system settings have left the computer in an undesirable operating

state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

Setting Up Your XPS Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 8).

Insert the disc or USB key in the computer.2.

Click 3. Start → All Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on restoring your operating system using the system recovery

media, see “System Recovery Media” on page 65.

Setting Up Your XPS Laptop

Enable or Disable Wireless (Optional)

Setting Up Your XPS Laptop

To enable or disable wireless:

Ensure that your computer is turned on.1.

Press the <Fn><F2> keys on the keyboard. 2.

The current status of the wireless radios appears on the screen.

Wireless enabled

Wireless disabled

Press the <Fn><F2> keys again to switch between the wireless enabled or disabled states.3.

NOTE: Pressing the <Fn><F2> keys allows you to quickly turn off wireless radios (Wi‑Fi and

Bluetooth), such as when you are asked to disable all wireless radios on an airplane flight.

Setting Up Your XPS Laptop

Set Up Wireless Display

(Optional)

NOTE: The wireless display feature may

not be supported on all computers. For

information about the hardware and

software requirements for setting up

wireless display, go to www.intel.com.

The Intel wireless display feature allows

you to share your computer display to a TV

without the use of cables. You must connect

a wireless display adapter to your TV before

setting up wireless display.

NOTE: The wireless display adapter does

not ship with your computer and must be

purchased separately.

If your computer supports the wireless display

feature, the Intel Wireless Display icon will

be available on the Windows desktop.

To set up wireless display:

Turn on your computer.1.

Ensure that wireless is enabled (see “Enable 2.

or Disable Wireless” on page 14).

Connect the wireless display adapter to 3.

the TV.

Turn on the TV.4.

Select the appropriate video source 5.

for your TV, such as HDMI1, HDMI2, or

S‑Video.

Double‑click the Intel Wireless Display 6.

icon on the desktop.

The Intel Wireless Display window

appears.

Select 7. Scan for available displays.

Select your wireless display adapter from 8.

the Detected wireless displays list.

Enter the security code that appears on 9.

your TV.

Setting Up Your XPS Laptop

To enable wireless display:

Double‑click the Intel Wireless Display 1.

icon on the desktop.

The Intel Wireless Display window

appears.

Select 2. Connect to Existing Adapter.

NOTE: You can download and install the

latest driver for “Intel Wireless Display

Connection Manager” from

support.dell.com.

NOTE: For more information about

wireless display, see the wireless display

adapter documentation.

Setting Up Your XPS Laptop

Set Up 3D TV (Optional)

NOTE: To know if your TV supports the

3D features available on your computer,

see System Requirements at

www.nvidia.com/3dtv.

Connect your computer to the 3D TV 1.

using a HDMI cable.

NOTE: The HDMI cable transmits both

audio and video signals.

Set up the HDMI 1.4 3D TV:2.

Browse to the 3D settings menu on a.

your TV.

Set the 3D mode to b. Automatic.

Set the eye order for the glasses to c.

default or normal.

NOTE: Do not change the eye order

settings when using NVIDIA 3DTV Play as

the application controls the timing of the

glasses.

NOTE: If you are unable to view the

entire Windows desktop on your TV, use

the 3D TV’s settings to reduce the display

resolution.

NOTE: For more information about

configuring the 3D settings, see the

documentation that shipped with

your TV.

Set your TV as the primary display:3.

Right‑click the desktop and select a.

NVIDIA Control Panel.

In the b. NVIDIA Control Panel window,

click Display to expand the selection

(if not already expanded) and then click

Set up multiple display.

In the c. Verify the display configuration

section, right‑click the 3D TV and

select Make this the Windows primary

display.

Setting Up Your XPS Laptop

Set up the NVIDIA 3DTV Play application:4.

In the a. NVIDIA Control Panel window,

click Stereoscopic 3D to expand the

selection (if not already expanded) and

then click Set up stereoscopic 3D.

Select the b. Enable stereoscopic 3D

check box. The 3DTV Play setup wizard

appears.

Ensure that the 3DTV Play logo appears c.

in the control panel.

Change the desktop resolution to match 5.

the resolution of the 3D content type:

In the NVIDIA Control Panel window, click

Display to expand the selection

(if not already expanded) and then click

Change resolution.

For 3D gaming, set the resolution to •

720p, 1280x720 and refresh rate to

60/59 Hz in HD 3D mode.

For Blu‑ray 3D playback, set the •

resolution to 1080p, 1920x1080 and

refresh rate to 24/23 Hz in HD 3D mode.

NOTE: For TVs using PAL system with

refresh rates of 50 Hz or 100 Hz or NTSC

system with refresh rates of 60 Hz or

120 Hz, set the resolution to 720p and

refresh rate to 60/59 Hz.

NOTE: The performance of games may

reduce in HD 3D mode even if 3DTV Play

is disabled. To maximize performance,

select HD or SD mode when 3DTV Play

is disabled.

Check the HDMI audio on the TV by 6.

playing a video, game, or music and

adjusting the volume on the TV.

NOTE: For more information on 3D TV,

see “NVIDIA 3DTV Play” on page 44.

Setting Up Your XPS Laptop

Connect to the Internet

(Optional)

To connect to the Internet, you need an

external modem or network connection and

an Internet Service Provider (ISP).

If an external USB modem or WLAN adapter

is not a part of your original order, you can

purchase one from dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, •

connect the telephone line to the optional

external USB modem and to the telephone

wall connector before you set up your

Internet connection.

If you are using a DSL or cable/satellite •

modem connection, contact your ISP

or cellular telephone service for setup

instructions.

To complete setting up your wired Internet

connection, follow the instructions in “Setting

Up Your Internet Connection” on page 21.

Setting Up a Wireless Connection

NOTE: To set up your wireless router,

see the documentation that shipped with

your router.

Before you can use your wireless Internet

connection, you need to connect to your

wireless router.

To set up your connection to a wireless

router:

Ensure that wireless is enabled on your 1.

computer (see “Enable or Disable Wireless”

on page 14).

Save and close any open files, and exit any 2.

open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and

then click Network and Sharing Center→

Connect to a network.

Follow the instructions on the screen to 5.

complete the setup.

Setting Up Your XPS Laptop

Setting Up Your Internet

Connection

ISPs and ISP offerings vary by country.

Contact your ISP for offerings available in

your country.

If you cannot connect to the Internet but

have successfully connected in the past,

the ISP might have a service outage. Contact

your ISP to check the service status, or try

connecting again later.

Have your ISP information ready. If you do

not have an ISP, the Connect to the Internet

wizard can help you get one.

To set up your Internet connection:

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and

then click Network and Sharing Center→

Set up a new connection or network→

Connect to the Internet.

The Connect to the Internet window

appears.

NOTE: If you do not know which type

of connection to select, click Help me

choose or contact your ISP.

Follow the instructions on the screen and 4.

use the setup information provided by your

ISP to complete the setup.

Using Your XPS Laptop

This section provides information about the features available on your Dell XPS laptop.

Right View Features

1 2 3

Using Your XPS Laptop

1 Audio-out/Headphone connector — Connects to a pair of headphones or to a

powered speaker or sound system.

2 Audio-in/Microphone connector — Connects to a microphone or inputs signal for

use with audio programs.

3 Optical drive — Plays or records CDs and DVDs. For more information, see “Using the

Optical Drive” on page 42.

CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and mini-

DVDs) or you will damage the drive.

Using Your XPS Laptop

Left View Features

2 3

Using Your XPS Laptop

1 HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

2 Mini-DisplayPort connector — Digital interface standard connector that connects to

external DisplayPort monitors and projectors.

NOTE: Use the appropriate cable based on the connectors available on your computer

and display. You may need to use an appropriate adapter to connect your display to the

computer if the connector on your display and the computer is different.

You can purchase the Mini‑DisplayPort adapter and VGA or DVI cables at www.dell.com

3 eSATA/USB combo connector with USB PowerShare — Connects to eSATA

compatible storage devices (such as external hard drives or optical drives) or USB devices

(such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare

feature allows you to charge USB devices when the computer is powered on/off or in

sleep state.

NOTE: Certain USB devices may not charge when the computer is powered off or in sleep

state. In such cases, turn on the computer to charge the device.

NOTE: If you turn off your computer while charging a USB device, the device stops

charging. To continue charging, disconnect the USB device and connect it again.

NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total

battery life remains.

Using Your XPS Laptop

5 6 7

Using Your XPS Laptop

4 USB 3.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard,

printer, external drive, or MP3 player; provide faster data transmission between your

computer and USB devices.

5 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital

photos, music, videos, and documents stored on memory cards. For the supported

memory cards, see “Specifications” on page 79.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks

protect unused slots from dust and other particles. Save the blank for use when no media

card is installed in the slot; blanks from other computers may not fit your computer.

6 Battery status indicator lights (5) — Each light indicates approximately 20% of the total

battery charge.

7 Battery status indicator button — Turns on the battery status indicator lights when

pressed.

Using Your XPS Laptop

Back View Features

Using Your XPS Laptop

1 AC adapter connector — Connects to the AC adapter to power the computer and

charge the battery.

2 Network connector — Connects your computer to a network or a broadband device

if you are using a wired network.

Using Your XPS Laptop

Computer Base and Keyboard Features

Using Your XPS Laptop

1 Power button and light — Press to turn on or off your computer. The light on the

button indicates the power states. For more information on the power button light, see

“Status Lights and Indicators” on page 40

2 Function key row — The dual display enable or disable key , wireless enable or

disable key , battery charge status key , brightness increase and decrease

keys, optical drive eject key , and the multimedia keys are located in this row. To

use the controls press the <Fn> + the required function/multimedia key.

For more information on the multimedia keys, see “Multimedia Control Keys” on page 36.

3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move

selected items, and left‑click by tapping the surface.

The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch

pad settings, double‑click the Synaptics Pointing Device icon in the notification area of

your desktop. For more information, see “Touch Pad Gestures” on page 34.

4 Touch pad buttons (2) — Provide left‑click and right‑click functions like those on a

mouse.

Using Your XPS Laptop

5 Keyboard/Backlit Keyboard — The backlit keyboard provides visibility in dark

environments by illuminating all symbols on the keys.

Backlit keyboard brightness settings — Ambient light sensor on the display detects

the available environment light and adjusts the brightness of the display and keyboard

backlighting. To change the setting manually, press the <Fn><F6> keys to toggle the three

lighting states (in the given order):

full keyboard brightness•

half keyboard brightness•

no lighting•

Using Your XPS Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The

scroll feature includes:

Scroll Vertical — Allows you to scroll up or

down on the active window.

Move two fingers up or down

to scroll the selected object.

Move two fingers up or down

at a fast pace to activate

vertical auto scrolling.

Tap on the touch pad to stop

auto scrolling.

Scroll Horizontal — Allows you to scroll left

or right on the active window.

Move two fingers left or right

to scroll the selected object.

Move two fingers left or right

at a fast pace to activate

horizontal auto scrolling.

Tap on the touch pad to stop

auto scrolling.

Flick

Allows you to flip content forward or

backward based on the direction of the flick.

Move three fingers quickly in

the desired direction to flip

content in the active window.

Using Your XPS Laptop

Zoom

Allows you to increase or decrease the

magnification of the screen content. The

zoom feature includes:

Pinch — Allows you to zoom‑in or zoom‑out

by moving two fingers apart or bringing them

closer together on the touch pad.

To zoom in:

Move two fingers apart to

enlarge the view of the active

window.

To zoom out:

Move two fingers close

together to reduce the view

of the active window.

Rotate

Allows you to rotate the active content on the

screen. The rotate feature includes:

Twist — Allows you to rotate the active

content using two fingers where one finger is

anchored and the other rotates.

Keeping the thumb in

place, move the index

finger in an arced direction

right or left to rotate the

selected item clockwise or

counterclockwise.

Using Your XPS Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the

multimedia controls, press the <Fn> + the required key. You can configure the multimedia

control keys using the System Setup (BIOS) utility or Windows Mobility Center.

System Setup

Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Function Key First — This is the default option. Press any function key to perform the

associated function. For multimedia action, press <Fn> + the required multimedia key.

Multimedia Key First — Press any multimedia key to perform the associated multimedia action.

For function, press <Fn> + the required function key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the <1. ><X> keys to launch Windows Mobility Center.

In the 2. Function Key Row, select Function Key or Multimedia Key.

Using Your XPS Laptop

Mute the sound Play the previous track or chapter

Decrease the volume level Play or pause

Increase the volume level Play the next track or chapter

Eject the disc from the optical drive

Using Your XPS Laptop

Display Features

1234

Using Your XPS Laptop

1 Microphones (2) — Provides high‑quality sound for video conferencing and voice

recording.

2 Camera indicator light — Indicates if the camera is on or off.

3 Camera — Built‑in camera for video capture, conferencing, and chat. The camera

supports the H.264 video compression codec which provides high‑quality video at low

data transmission rates.

4 Ambient light sensor — Detects the available environment light and adjusts the brightness

of the display and keyboard backlighting.

5 Display-hinge light — The light on the display‑hinge indicates the power states. For more

information on the logo light, see “Status Lights and Indicators” on page 40

Using Your XPS Laptop

Status Lights and Indicators

Display-Hinge Light

Indicator light status Computer state(s) Battery charge status

AC adapter solid white on/off/hibernate charging

breathing white standby charging

off off/hibernate fully charged

Battery solid amber on low battery (<= 10%)

breathing white standby > 10%

breathing amber standby low battery (<=10%)

off off/hibernate not charging

Using Your XPS Laptop

Power Button Light

Indicator light status Computer state(s)

solid white

breathing white

off

standby

off/hibernate

NOTE: For information on power problems, see “Power Problems” on page 51.

Disabling Battery Charging

You may be required to disable the battery charging feature while on an airplane flight.

To quickly disable the battery charging feature:

Ensure that your computer is turned on.1.

Click 2. Start .

In the search box, type 3. Power Options and press <Enter>.

In the 4. Power Options window, click Dell Battery Meter.

In the 5. Battery Status window, click Turn off Battery Charging and then click OK.

NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility.

Using Your XPS Laptop

Using the Optical Drive

CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and

mini-DVDs) or you will damage the drive.

12 cm

NOTE: Do not move the computer while playing or recording CDs and DVDs.

Place the disc in the center of the disc slot, with the label‑side up and gently push the disc into

the slot. The drive will automatically pull the disc in and begin reading its content.

To eject a disc from the drive, press <Fn> along with the eject key on the keyboard (see

“Multimedia Control Keys” on page 36).

Using Your XPS Laptop

Software Features

FastAccess Facial Recognition

Your computer may have the FastAccess

facial recognition feature. This feature helps

keep your Dell computer secure by learning

the unique appearance of your face and uses

this to verify your identity to automatically

supply login information when you would

normally enter this information yourself (such

as for logging on to a Windows account or

secure websites). For more information, click

Start → All Programs → FastAccess.

Productivity and Communication

You can use your computer to create

presentations, brochures, greeting cards,

fliers, and spreadsheets. You can also edit

and view digital photographs and images.

Check your purchase order for software

installed on your computer.

After connecting to the Internet, you can

access websites, setup an e‑mail account,

and upload or download files.

Using Your XPS Laptop

Entertainment and Multimedia

You can use your computer to watch videos,

play games, create your own CDs/DVDs,

listen to music and Internet radio stations.

You can download or copy pictures and video

files from portable devices, such as digital

cameras and cell phones. Optional software

applications enable you to organize and create

music and video files that can be recorded to

disc, saved on portable products such as MP3

players and handheld entertainment devices,

or played and viewed directly on connected

TVs, projectors, and home theater equipment.

NVIDIA 3DTV Play

The NVIDIA 3DTV Play application installed

on your computer allows you to play 3D

games, watch Blu‑ray 3D videos, and browse

3D photos.

3D Games

The NVIDIA 3DTV Play application supports

the same games as NVIDIA 3D Vision.

NOTE: For a list of supported 3D games,

go to www.nvidia.com.

Playing Games in 3D

Launch the game in full‑screen mode.1.

If you see a message stating that the 2.

current mode is not HDMI 1.4 compatible,

set the in‑game resolution to 720p,

1280x720 in HD 3D mode.

Using Your XPS Laptop

NVIDIA Optimus

Technology

Your XPS laptop is equipped with NVIDIA’s

Optimus technology. The Optimus

technology enhances the performance of

your computer, while minimizing the impact

on battery life. It enables you to combine the

graphic processing capability of the integrated

Intel graphic processing unit (GPU) with the

discrete NVIDIA GPU while running graphic‑

intensive applications such as 3D games.

The NVIDIA GPU is turned on only for preset

applications and thus extends the battery life.

The Optimus technology is enabled through

an application profile. When an application

is launched, the video drivers check if the

application has an associated application

profile.

If an application profile exists, the NVIDIA •

GPU is enabled and the application

runs in performance mode. The NVIDIA

GPU is disabled automatically when the

application is closed.

If an application profile does not exist, only •

the integrated Intel GPU is used.

The default list of application profiles

is updated frequently by NVIDIA and is

automatically downloaded to your computer

when you are connected to the Internet.

You can also create application profiles for

any application on your computer. This

may be required for newly released games

or applications that do not have a default

application profile.

Using Your XPS Laptop

Changing the Application Profile

Settings

Right‑click the desktop and select 1. NVIDIA

Control Panel.

In the 2. NVIDIA Control Panel window, click

3D Settings to expand the selection (if not

already expanded) and then click Manage

3D Settings.

In the 3. Program Settings tab, click Add

and browse to select the application’s

executable file (.exe). Once added, you can

change the settings for that application.

To change the settings for a specific

application, select the application in the

Select a program to customize: list and make

the desired changes.

NOTE: For more information on the

NVIDIA control panel’s options and

settings, click Help.

Dell DataSafe Online

Backup

NOTE: Dell DataSafe Online is supported

only on Windows operating systems.

NOTE: A broadband connection is

recommended for fast upload/download

speeds.

Dell DataSafe Online is an automated backup

and recovery service that helps protect

your data and other important files from

catastrophic incidents like theft, fire, or natural

disasters. You can access the service on

your computer using a password‑protected

account.

For more information, go to

DellDataSafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.

icon in the notification area of your

desktop.

Follow the instructions on the screen.2.

Using Your XPS Laptop

Dell Stage

The Dell Stage software provides access

to your favorite media and multi‑touch

applications.

To launch Dell Stage, click Start →

All Programs→ Dell Stage→ Dell Stage.

NOTE: Some of the applications on

Dell Stage can also be launched through

the All Programs menu.

You can customize Dell Stage as follows:

Rearrange an application shortcut — Select •

and hold the application shortcut until

it blinks and then drag the application

shortcut to a desired location on Dell

Stage.

Minimize — Drag the Dell Stage window to •

the bottom of the screen.

Personalize — Select the settings icon and •

then choose the desired option.

The following are the applications available on

Dell Stage:

NOTE: Some of the applications may not

be available based on the selections you

made while purchasing your computer.

MUSIC• — Play music or browse through

your music files by album, artist, or song

title. You can also listen to internet radio

stations from across the globe. The

optional Napster application allows you to

download songs when connected to the

Internet.

DOCUMENTS• — Provides quick access to

the Documents folder on your computer.

PHOTO• — View, organize, or edit your

pictures. You can create slideshows

and collections of your pictures and

upload them to Facebook or Flickr when

connected to the Internet.

•DELL WEB — Provides a preview of up to

four of your favorite web pages. Click or

tap the web page preview to open it in the

web browser.

Using Your XPS Laptop

VIDEO• — View videos. The optional

CinemaNow application allows you to

purchase or rent movies and TV shows

when connected to the Internet.

SHORTCUTS• — Provides quick access to

your frequently‑used programs.

Web Tile — Provides a preview of up to •

four of your favorite web pages. The tile

allows you to add, edit, or delete a web

page preview. Click the web page preview

to open it in the web browser. You can also

create multiple Web Tiles through the Apps

Gallery.

Free Fall Sensor

Free fall sensor protects your computer hard

drive from possible damage, by detecting

a free fall state caused by accidentally

dropping the computer. When a free fall

state is detected, the hard drive is placed in

a safe state to protect against damage to the

read/write head and possible data loss. Your

hard drive returns to normal operation, when

the free fall state is no longer detected.

This section provides troubleshooting

information for your computer. If you cannot

solve your problem using the following

guidelines, see “Using Support Tools” on

page 56 or “Contacting Dell” on page 76.

WARNING: Only trained service

personnel should remove the computer

cover. See the

Service Manual

support.dell.com/manuals for advanced

service instructions.

Beep Codes

Your computer might emit a series of beeps

during start‑up if there are errors or problems.

This series of beeps, called a beep code,

identifies a problem. If this occurs, write

down the beep code and contact Dell (see

“Contacting Dell” on page 76) for assistance.

NOTE: To replace parts, see the Service

Manual at support.dell.com.

Beep

Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or

replaced the memory module,

ensure that the memory

module is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has

been disabled on the computer.

Check your wireless router to ensure it is •

powered on and connected to your data

source (cable modem or network hub).

Check if wireless is enabled on the •

computer (see “Enable or Disable Wireless”

on page 14).

Re‑establish your connection to the •

wireless router (see “Setting Up a Wireless

Connection” on page 20).

Interference may be blocking or •

interrupting your wireless connection.

Try moving the computer closer to your

wireless router.

Wired Connections

If the wired network connection is lost —

The network cable is loose or damaged.

Check the network cable to ensure it is •

plugged in and not damaged.

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off, in hibernate mode, or is not

receiving power.

Press the power button. The computer •

resumes normal operation if it is off or in

hibernate mode.

Reseat the AC adapter cable into both the •

power connector on the computer and

the electrical outlet.

If the AC adapter cable is plugged into a •

power strip, ensure that the power strip is

plugged into an electrical outlet and that

the power strip is turned on. Also bypass

power protection devices, power strips,

and power extension cables to verify that

the computer turns on properly.

Ensure that the electrical outlet is working •

by testing it with another device, such as

a lamp.

Check the AC adapter cable connections. •

If the AC adapter has a light, ensure that

the light on the AC adapter is on.

If the power light is solid white and the

computer is not responding — The display

may not be responding.

Press the power button until the computer •

turns off and then turn it back on.

If the problem persists, contact Dell (see •

“Contacting Dell” on page 76).

If the power light is breathing white — The

computer is in standby or the display may not

be responding.

Press a key on the keyboard, move the •

connected mouse or a finger on the touch

pad, or press the power button to resume

normal operation.

If the display is not responding, press the •

power button until the computer turns off

and then turn it back on.

If the problem persists, contact Dell (see •

“Contacting Dell” on page 76).

Solving Problems

If you encounter interference that hinders

reception on your computer — An unwanted

signal is creating interference by interrupting

or blocking other signals. Some possible

causes of interference are:

Power, keyboard, and mouse extension •

cables.

Too many devices connected to a •

power strip.

Multiple power strips connected to the •

same electrical outlet.

Memory Problems

If you receive an insufficient memory

message —

Save and close any open files and exit any •

open programs you are not using to see if

that resolves the problem.

See the software documentation for •

minimum memory requirements. If

necessary, install additional memory (see

the Service Manual at

support.dell.com/manuals).

Reseat the memory module(s) into the •

connector(s) (see the Service Manual at

support.dell.com/manuals).

If the problem persists, contact Dell (see •

“Contacting Dell” on page 76).

If you experience other memory problems —

Run Dell Diagnostics (see “Dell •

Diagnostics” on page 58).

If the problem persists, contact Dell (see •

“Contacting Dell” on page 76).

Solving Problems

Lockups and Software

Problems

If the computer does not start up — Ensure

that the AC adapter cable is firmly connected

to the computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.

responding

Click 4. End Task.

If a program crashes repeatedly — Check

the software documentation. If necessary,

uninstall and then reinstall the program.

NOTE: Software usually includes

installation instructions in its

documentation or on the CD.

If the computer stops responding or a solid

blue screen appears —

CAUTION: You might lose data if you are

unable to perform an operating system

shutdown.

If you are unable to get a response by

pressing a key on your keyboard, or by

moving your mouse, press the power button

for at least 8 to 10 seconds until the computer

turns off and then restart your computer.

If a program is designed for an earlier

Microsoft Windows operating system —

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment

similar to an earlier version of Microsoft

Windows operating system.

Solving Problems

To run the Program Compatability Wizard:

Click 1. Start → Control Panel→

Programs→ Run programs made for

previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •

hard drive or CDs.

Save and close any open files or programs •

and shut down your computer through the

Start menu.

Check the software documentation or •

contact the software manufacturer for

troubleshooting information:

Ensure that the program is compatible –

with the operating system installed on

your computer.

Ensure that your computer meets –

the minimum hardware requirements

needed to run the software. See

the software documentation for

information.

Ensure that the program is installed and –

configured properly.

Verify that the device drivers do not –

conflict with the program.

If necessary, uninstall and then reinstall –

the program.

Write down any error message that is –

displayed to help in troubleshooting

when contacting Dell.

Solving Problems

Dell Support Center

All the support you need – one convenient

location.

The Dell Support Center provides system alerts,

performance improvement offers, system

information, and links to other Dell tools and

diagnostic services.

To launch the application, click Start → All

Programs→ Dell→ Dell Support Center→

Launch Dell Support Center.

The Dell Support Center home page displays

your computer’s model number, service tag,

express service code, warranty status, and

alerts on improving the performance of your

computer.

The home page also provides links to access:

PC Checkup — Run hardware diagnostics,

see which program occupies the maximum

memory on your hard drive, and track the

changes made to your computer each day.

PC Checkup Utilities

Drive Space Manager • — Manage your hard

drive using a visual representation of the

space consumed by each type of file.

Performance and Configuration •

History — Monitor system events and

changes over time. This utility displays all

hardware scans, tests, system changes,

critical events and restoration points on

the day they occurred.

Using Support Tools

Detailed System Information — View

detailed information about your hardware

and operating system configurations; access

copies of your service contracts, warranty

information, and warranty renewal options.

Get Help — View Dell Technical Support

options, Customer Support, Tours and Training,

Online Tools, Owner’s Manual, Warranty

Information, FAQs, and so on.

Backup and Recovery — Create recovery

media, launch recovery tool, and online file

backup.

System Performance Improvement

Offers— Acquire software and hardware

solutions that will help improve your system

performance.

For more information about Dell

Support Center and to download and

install the available support tools, go to

DellSupportCenter.com.

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your

new Dell computer do not include a backup

CD or DVD. This software is available on

the My Dell Downloads website. From this

website you can download available software

for reinstallation or create your own backup

media.

To register and use My Dell Downloads:

Go to 1. DownloadStore.dell.com/media.

Follow the instructions on the screen to 2.

Reinstall the software or create a backup 3.

media for future use.

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during the

operating system setup or is detected but

incorrectly configured, you can use the

Hardware Troubleshooter to resolve the

incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in the

search field and press <Enter> to start the

search.

In the search results, select the option that 3.

best describes the problem and follow the

remaining troubleshooting steps.

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups

and Software Problems” on page 53 and run

Dell Diagnostics before you contact Dell for

technical assistance.

Ensure that the device you want to test

displays in the system setup utility and is

active. To enter the system setup (BIOS)

utility, turn on (or restart) your computer and

press <F2> when the Dell logo appears.

Using Support Tools

Starting Dell Diagnostics

When you run Dell diagnostics, the computer

invokes the Enhanced Pre‑boot System

Assessment (ePSA). The ePSA includes a series

of diagnostic tests for devices such as the

system board, keyboard, display, memory,

hard drive, and so on.

Turn on (or restart) your computer.1.

When the DELL logo appears, press <F12> 2.

immediately.

NOTE: If you wait too long and the

operating system logo appears, continue

to wait until you see the Microsoft

Windows desktop; then, shut down your

computer and try again.

Select 3. Diagnostics from the boot menu

and press <Enter>.

During the assessment, answer any questions

that appear.

If a failure is detected, the computer •

stops and beeps. To stop the assessment

and restart the computer, press <n>; to

continue to the next test, press <y>; to

retest the component that failed, press <r>.

If failures are detected during the •

Enhanced Pre‑boot System Assessment,

write down the error code(s) and contact

Dell (for more information, see “Contacting

Dell” on page 76).

Using Support Tools

If the Enhanced Pre‑boot System Assessment

completes successfully, the following

message appears “Do you want to run

the remaining memory tests? This

will take about 30 minutes or

more. Do you want to continue?

(Recommended).”

If you are experiencing memory issues,

press <y>, otherwise press <n>. The following

message is displayed: “Enhanced Pre-boot

System Assessment Complete.”

Click Exit to reboot your computer.

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the

Operating System

disc to restore

your operating system permanently deletes all data files on your computer. If possible,

backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of

System Restore and DataSafe Local Backup

when installing the Dell factory‑installed software on a

newly installed hard drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System disc to reinstall only the operating system on your computer

NOTE: The Operating System disc may not ship with your computer.

Restoring Your Operating System

System Restore

The Microsoft Windows operating systems

provide a System Restore option which allows

you to return your computer to an earlier

operating state (without affecting data files) if

changes to the hardware, software, or other

system settings have left the computer in an

undesirable operating state. Any changes that

System Restore makes to your computer are

completely reversible.

CAUTION: Make regular backups of

your data files. System Restore does not

monitor your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore

and press <Enter>.

NOTE: The User Account Control window

may appear. If you are an administrator on

the computer, click Continue; otherwise,

contact your administrator to continue the

desired action.

Click 3. Next and follow the instructions on

the screen.

In the event that System Restore did not

resolve the issue, you may undo the last

system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and

exit any open programs. Do not alter,

open, or delete any files or programs

until the system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore

and press <Enter>.

Click 3. Undo my last restoration and click

Next.

Restoring Your Operating System

Dell DataSafe Local

Backup

CAUTION: Using Dell DataSafe Local

Backup to restore your operating system

permanently removes any programs

or drivers installed after you received

your computer. Create backup media of

applications you need to install on your

computer before using Dell DataSafe

Local Backup. Use Dell DataSafe Local

Backup only if System Restore did not

resolve your operating system problem.

CAUTION: Although Dell Datasafe

Local Backup is designed to preserve

the data files on your computer, it is

recommended that you backup your

data files before using Dell DataSafe

Local Backup.

NOTE: If Dell DataSafe Local Backup is

not available on your computer, use Dell

Factory Image Restore (see “Dell Factory

Image Restore” on page 66) to restore

your operating system.

You can use Dell DataSafe Local Backup to

restore your hard drive to the operating state

it was in when you purchased your computer,

while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •

earlier operating state

Create system recovery media (see “Create •

System Recovery Media (Recommended)“

on page 12)

Dell DataSafe Local Backup Basic

To restore the operating system and Dell

factory‑installed software while preserving

the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.

printer, and so on) connected to the

computer and remove any newly added

internal hardware.

NOTE: Do not disconnect the

AC adapter.

Restoring Your Operating System

Turn on your computer.3.

When the DELL logo appears, press <F8> 4.

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue

to wait until you see the Microsoft

Windows desktop; then, shut down your

computer and try again.

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System

Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take

an hour or more depending on the size

of the data to be restored.

NOTE: For more information, see

knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local

Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your

computer, if you ordered it at the time of

purchase.

Dell DataSafe Local Backup Professional

provides additional features that allow you to:

Backup and restore your computer based •

on file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup

Professional:

Double‑click the Dell DataSafe Local 1.

Backup icon in the notification area of

your desktop.

Click 2. UPGRADE NOW!

Follow the instructions on the screen.3.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system

recovery media is designed to preserve

the data files on your computer, it is

recommended that you backup your

data files before using the system

recovery media.

You can use the system recovery media,

created using Dell DataSafe Local Backup, to

return your hard drive to the operating state

it was in when you purchased the computer

while preserving the data files on your

computer.

Use the system recovery media in case of:

Operating system failure that prevents the •

use of the recovery options installed on

your computer.

Hard drive failure that prevents data from •

being recovered.

To restore the operating system and Dell

factory‑installed software on your computer

using the system recovery media:

Insert the system recovery disc or USB key 1.

and restart the computer.

When the DELL2. logo appears, press <F12>

immediately.

NOTE: If you wait too long and the

operating system logo appears, continue

to wait until you see the Microsoft

Windows desktop; then, shut down your

computer and try again.

Select the appropriate boot device from 3.

the list and press <Enter>.

Follow the instructions on the screen.4.

Restoring Your Operating System

Dell Factory Image

Restore

CAUTION: Using Dell Factory Image

Restore to restore your operating

system permanently deletes all data

on the hard drive and removes any

programs or drivers installed after you

received your computer. If possible,

back up the data before using this

option. Use Dell Factory Image Restore

only if System Restore did not resolve

your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on

certain computers.

NOTE: If Dell Factory Image Restore

is not available on your computer, use

Dell DataSafe Local Backup (see “Dell

DataSafe Local Backup” on page 63) to

restore your operating system.

Use Dell Factory Image Restore only as the

last method to restore your operating system.

This option restores your hard drive to the

operating state it was in when you purchased

the computer. Any programs or files added

since you received your computer—including

data files—are permanently deleted from the

hard drive. Data files include documents,

spreadsheets, e‑mail messages, digital photos,

music files, and so on. If possible, back up all

data before using Dell Factory Image Restore.

Starting Dell Factory Image

Restore

Turn on the computer. 1.

When the DELL logo appears, press <F8> 2.

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue

to wait until you see the Microsoft

Windows desktop; then, shut down your

computer and try again.

Restoring Your Operating System

Select 3. Repair Your Computer.

The System Recovery Options window

appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on 5.

as a local user. To access the command

prompt, type administrator in the User

name field, then click OK.

Click 6. Dell Factory Image Restore.

The Dell Factory Image Restore welcome

screen appears.

NOTE: Depending upon your

configuration, you may need to select

Dell Factory Tools, then Dell Factory

Image Restore.

Click 7. Next.

The Confirm Data Deletion screen

appears.

NOTE: If you do not want to proceed

with the Factory Image Restore, click

Cancel.

Select the check box to confirm that you 8.

want to continue to reformat the hard

drive and restore the system software to

the factory condition, then click Next.

The restore process begins and may

take five or more minutes to complete.

A message appears when the operating

system and factory‑installed applications

have been restored to factory condition.

Click 9. Finish to restart the computer.

If you experience a problem with your

computer, you can complete the following

steps to diagnose and troubleshoot the

problem:

See “Solving Problems” on page 1. 49

for information and procedures that

pertain to the problem your computer is

experiencing.

See “Dell Diagnostics” on page 2. 58 for

procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.

page 75.

Use Dell’s extensive suite of online 4.

services available at Dell Support (support.

dell.com) for help with installation and

troubleshooting procedures. See “Online

Services” on page 70 for a more extensive

list of Dell Support online.

If the preceding steps have not resolved the 5.

problem, see “Before You Call” on page 74.

NOTE: Call Dell Support from a

telephone near or at the computer so

that the support staff can assist you with

any necessary procedures.

NOTE: Dell’s Express Service Code

system may not be available in all

countries.

When prompted by Dell’s automated

telephone system, enter your Express

Service Code to route the call directly to

the proper support personnel. If you do not

have an Express Service Code, open the Dell

Accessories folder, double‑click the Express

Service Code icon, and follow the directions.

NOTE: Some of the services are not

always available in all locations outside

the continental U.S. Call your local

Dell representative for information on

availability.

Getting Help

Technical Support and

Customer Service

Dell’s support service is available to answer

your questions about Dell hardware. Our

support staff use computer‑based diagnostics

to provide fast, accurate answers.

To contact Dell’s support service, see “Before

You Call” on page 74 and then see the contact

information for your region or go to

support.dell.com.

DellConnect

DellConnect is a simple online access

tool that allows a Dell service and support

associate to access your computer through

a broadband connection, diagnose your

problem and repair it all under your

supervision. For more information, go to

dell.com/DellConnect.

Getting Help

Online Services

You can learn about Dell products and

services on the following websites:

dell.com•

dell.com/ap• (Asian/Pacific countries only)

dell.com/jp• (Japan only)

euro.dell.com• (Europe only)

dell.com/la• (Latin American and Caribbean

countries)

dell.ca• (Canada only)

You can access Dell Support through the

following websites and e‑mail addresses:

Dell Support Websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

Dell Support E-mail Addresses

mobile_support@us.dell.com•

support@us.dell.com•

la-techsupport@dell.com• (Latin America

and Caribbean countries only)

apsupport@dell.com• (Asian/Pacific

countries only)

Dell Marketing and Sales E-mail

Addresses

apmarketing@dell.com• (Asian/Pacific

countries only)

sales_canada@dell.com• (Canada only)

Anonymous File Transfer Protocol

(FTP)

ftp.dell.com•

e‑mail address as your password.

Getting Help

Automated Order-Status

Service

To check on the status of any Dell products

that you have ordered, you can go to

support.dell.com, or you can call the

automated order‑status service. A recording

prompts you for the information needed to

locate and report on your order.

If you have a problem with your order, such

as missing parts, wrong parts, or incorrect

billing, contact Dell for customer assistance.

Have your invoice or packing slip handy when

you call.

For the telephone number to call for your

region, see “Contacting Dell” on page 76.

Product Information

If you need information about additional

products available from Dell, or if you would

like to place an order, go to the Dell website

at dell.com. For the telephone number to

call for your region or to speak to a sales

specialist, see “Contacting Dell” on page 76.

Getting Help

Returning Items for

Repair Under Warranty or

for Credit

Prepare all items being returned, whether for

repair or credit, as follows:

NOTE: Before you return the product to

Dell, ensure that you back up any data

on the hard drive(s) and on any other

storage device in the product. Remove

any and all confidential, proprietary

and personal information, as well as

removable media, such as CDs and media

cards. Dell is not responsible for any of

your confidential, proprietary or personal

information; lost or corrupted data; or

damaged or lost removable media that

may be included with your return.

Call Dell to obtain a Return Material 1.

Authorization Number, and write it clearly

and prominently on the outside of the box.

For the telephone number to call for your

region, see “Contacting Dell” on page 76.

Include a copy of the invoice and a letter 2.

describing the reason for the return.

Include a copy of the Diagnostics Checklist 3.

(see “Diagnostic Checklist” on page 75),

indicating the tests that you have run and any

error messages reported by Dell Diagnostics

(see “Dell Diagnostics” on page 58).

Include any accessories that belong with 4.

the item(s) being returned (AC adapter

cable, software, guides, and so on) if the

return is for credit.

Getting Help

Pack the equipment to be returned in the 5.

original (or equivalent) packing materials.

NOTE: You are responsible for paying

shipping expenses. You are also

responsible for insuring any product

returned, and you assume the risk of

loss during shipment to Dell. Collect

On Delivery (C.O.D.) packages are not

accepted.

NOTE: Returns that are missing any of the

preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated‑support telephone system direct your call more efficiently. You may also be

asked for your Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1Service Tag 1

Getting Help

Remember to fill out the following

Diagnostic Checklist. If possible, turn on your

computer before you call Dell for assistance

and call from a telephone at or near the

computer. You may be asked to type some

commands at the keyboard, relay detailed

information during operations, or try other

troubleshooting steps possible only at the

computer itself. Ensure that the computer

documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the bottom of the •

computer):

Express Service Code:•

Return Material Authorization Number (if •

provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation

to determine the contents of the computer’s

start‑up files. If the computer is connected to

a printer, print each file. Otherwise, record the

contents of each file before calling Dell.

Error message, beep code, or diagnostic •

code:

Description of problem and •

troubleshooting procedures you

performed:

Contacting Dell

For customers in the United States, call

800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active

Internet connection, you can find contact

information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑

based support and service options. Availability

varies by country and product, and some

services may not be available in your area.

To contact Dell for sales, technical support, or

customer service issues:

Go to 1. dell.com/ContactDell.

Select your country or region.2.

Select the appropriate service or support 3.

link based on your requirement.

Choose the method of contacting Dell that 4.

is convenient for you.

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 65

run a diagnostic program for your computer “Dell Diagnostics” on page 58

reinstall system software “My Dell Downloads” on page 57

for more information about the Microsoft

Windows operating system and features

support.dell.com

find your Service Tag/Express Service Code —

You must use the service tag to identify your

computer on support.dell.com or to contact

technical support

the bottom of your computer

“Dell Support Center” on page 56

upgrade your computer with new or

additional components like a new hard drive

reinstall or replace a worn or defective part

access the battery

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may

void your warranty. Check your warranty

and return policies before working inside

your computer.

Finding More Information and Resources

If you need to: See:

find safety best practices information for your

computer

review Warranty information, Terms and

Conditions (U.S. only), Safety instructions,

Regulatory information, Ergonomics

information, and End User License Agreement

the safety and regulatory documents that

shipped with your computer and also see the

Regulatory Compliance Homepage at

dell.com/regulatory_compliance

find drivers and downloads; readme files

access technical support and product help

check on your order status for new

purchases

find solutions and answers to common

questions

locate information for last‑minute updates

about technical changes to your computer

or advanced technical‑reference material for

technicians or experienced users

support.dell.com

This section provides information that you may need when setting up, updating drivers for, and

upgrading your computer.

NOTE: Offerings may vary by region. For more information on the configuration of your

computer, see the Detailed System Information section in the Dell Support Center. To

launch the Dell Support Center, click Start → All Programs→ Dell→

Dell Support Center→ Launch Dell Support Center.

Specifications

Computer Model

Dell XPS L511Z

Computer Information

System chipset Mobile Intel 6 series

express chipset HM67

Processor type Intel Core i5

Intel Core i7

Memory

module

connector

two SODIMM connectors

Memory

module

capacities

2 GB and 4 GB

Minimum

memory

4 GB

Maximum

memory

8 GB

Speciﬁcations

Memory

Memory type 1333 MHz SODIMM DDR3

NOTE: For instructions on upgrading

the memory, see the Service Manual at

support.dell.com/manuals.

Connectors

Audio one microphone‑in

connector, one stereo

headphones/speakers

connector

NOTE: You can also use the connectors to

set up 5.1 channel speakers

Mini‑Card one half Mini‑Card slot

HDMI

connector

one 19‑pin connector

Network

adapter

one RJ45 connector

Connectors

USB two 4‑pin USB

3.0‑compliant connectors

Mini‑

DisplayPort

one 20‑pin connector

eSATA one 7‑pin/4‑pin eSATA/

USB combo connector

with PowerShare

Media Card

Reader

one 9‑in‑1 slot

Speciﬁcations

Media Card Reader

Cards

supported

Secure Digital (SD)

memory card

Secure Digital Input

Output (SDIO)

Secure Digital High

Capacity (SDHC)

Secure Digital eXtended

Capacity (SDXC)

Memory Stick

Memory Stick PRO

Memory Stick eXtended

Capacity (MSXC)

MultiMedia Card (MMC)

xD‑Picture Card

Camera

resolution

1.3 megapixel HD

Video resolution 1280 x 1024

Communications

Modem

(optional)

external V.92 56 K USB

modem

Network

adapter

10/100/1000 Ethernet

LAN on system board

Wireless WLAN and Bluetooth

wireless technology

Speciﬁcations

Audio

controller

Realtek ALC269

Speakers 2 x 1.5 Watt

Volume

controls

software program menus

and media controls

Video

Integrated

Video

controller

Intel HD Graphics

Video

memory

up to 1.6 GB

Discrete

Video

controller

NVIDIA GeForce GT 525M

Video

memory

1 GB or 2 GB DDR3

Display

Type 15.6‑inch HD WLED,

TrueLife

15.6‑inch Full HD WLED,

TrueLife

Speciﬁcations

Display

Dimensions:

Height 193.59 mm (7.62 inches)

Width 344.16 mm (13.54 inches)

Diagonal 396.42 mm (15.60 inches)

Maximum

resolution

HD: 1366 x 768

FHD: 1920 x 1080

Refresh rate 60 Hz

Operating

angle

0° (closed) to 135°

Horizontal

viewing angle

40/40

Vertical

viewing angle

15/30 (H/L)

Pixel pitch 0.2265 mm x 0.2265 mm

Battery

8‑cell “smart” lithium ion:

Height 11 mm (0.43 inches)

Width 94.13 mm (3.70 inches)

Depth 235.65 mm (9.2 inches)

Weight 0.43 kg (0.96 lb)

Voltage 14.8 V

Charge time

(approximate)

4 hours (when the

computer is turned off)

Operating time battery operating time

varies depending on

operating conditions

Coin‑cell

battery

CR‑2032

Speciﬁcations

AC Adapter

NOTE: Use only AC adapters specified

for use with your computer. See the

safety information that shipped with

your computer.

Input voltage 100‑240 VAC

Input current

(maximum)

1.60 A

Input

frequency

50‑60 Hz

Output power 90 W

Output current 4.62 A (continuous)

Rated output

voltage

19.5 VDC

Operating

temperature

0° to 40°C

(32° to 104°F)

Storage

temperature

–40° to 70°C

(–40° to 158°F)

Keyboard (Backlit)

Number of

keys

86 (U.S. and Canada);

87 (Europe); 90 (Japan);

87 (Brazil)

Layout QWERTY/AZERTY/Kanji

Touch Pad

X/Y position

resolution

(graphics table

mode)

240 cpi

Size:

Width 100 mm (3.94 inches)

Height 53.15 mm (2.09 inches)

Speciﬁcations

Physical

Height 24.4 mm (0.96 inches)

Width 385.2 mm (15.16 inches)

Depth 260 mm (10.23 inches)

Weight (with

8‑cell battery)

configurable to less than

2.57 kg (5.68 lb)

Computer Environment

Temperature range:

Operating 0° to 35°C

(32° to 95°F)

Storage –40° to 65°C

(–40° to 149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Computer Environment

Maximum vibration (using a random

vibration spectrum that simulates user

environment):

Operating 0.66 GRMS

Non‑Operating 1.30 GRMS

Maximum shock (for operating — measured

with Dell Diagnostics running on the hard

drive and a 2‑ms half‑sine pulse; for

non‑operating — measured with the hard

drive in head‑parked position and a 2‑ms

half‑sine pulse):

Operating 110 G

Non‑Operating 160 G

Altitude

(maximum):

Operating –15.2 to 3048 m

( –50 to 10,000 ft)

Speciﬁcations

Computer Environment

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne

contaminant level

G1 as defined by ISA‑

S71.04‑1985

Appendix

Information for NOM, or Official Mexican Standard

(Only for Mexico)

The following information is provided in the device(s) described in this document in

accordance with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory

model number Voltage Frequency

Electricity

consumption

Output

voltage

Output

intensity

P12F 100‑240 VAC 50‑60 Hz 1.60 A 19.5

VDC

4.62 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at

dell.com/regulatory_compliance.

airflow, allowing 7

backup and recovery 46

calling Dell 74

Camera 39

CDs, playing and creating 44

computer capabilities 43

computer, setting up 7

connect(ing)

to the Internet 20

Contacting Dell online 76

Control strip 31

customer service 69

DataSafe Local Backup 63

DellConnect 69

Dell Factory Image Restore 66

Dell Stage 47

Diagnostic Checklist 75

discs

ejecting 42

drivers and downloads 78

DVDs, playing and creating 44

email addresses

for technical support 70

finding more information 77

Index

FTP login, anonymous 70

hardware problems

diagnosing 58

Hardware Troubleshooter 58

help

getting assistance and support 68

Internet connection 20

ISP

Internet Service Provider 20

memory problems

solving 52

mini‑DisplayPort connector 25

Multimedia Control Keys 36

network connection

fixing 50

NVIDIA Optimus Technology 45

Optical Drive

Using 42

power problems, solving 51

power strips, using 8

problems, solving 49

products

information and purchasing 71

resources, finding more 77

restoring factory image 66

Index

setup, before you begin 7

shipping products

for return or repair 72

software features 43

software problems 53

solving problems 49

specifications 79

support email addresses 70

support sites

worldwide 70

System Recovery Media 65

system reinstall options 61

System Restore 62

System Setup

entering 36

function key behavior 36

Touch Pad

Gestures 34

USB PowerShare 25

warranty returns 72

Windows

Program Compatibility Wizard 53

Windows Mobility Center 36

wired network

network cable, connecting 9

wireless network connection 50

Index

www.dell.com | support.dell.comwww.dell.com | support.dell.com

0F58TDA00

www.dell.com | support.dell.comwww.dell.com | support.dell.com

Printed in the U.S.A.

Intel 62230ANHU Intel Centrino Advanced-N 6230 User Manual 1

Intel Mobile Communications Intel Centrino Advanced-N 6230 1

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