MobileView Fleet Manager User Manual
2015-09-28
: InterLogix Fleet Manager User Manual Fleet Manager User Manual mobileview-training resources
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MobileView Fleet Manager User Manual P/N 1056729 • REV E • ISS 08DEC10 Copyright Disclaimer © 2010 UTC Fire & Security. All rights reserved. The information in this document is subject to change without notice. UTC Fire & Security, Inc. assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document. For the latest documentation, contact your local supplier or visit us online at www.interlogix.com. This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses or persons is entirely coincidental. Trademarks and patents The MobileView Fleet Manager name and logo are trademarks of UTC Fire & Security. GE and the GE monogram are trademarks of the General Electric Company and are under license to UTC Fire & Security, 9 Farm Springs Road, Farmington, CT 06034-4065, USA Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. Manufacturer Version Intended use FCC compliance UTC Fire & Security Americas Corporation, Inc. 2955 Red Hill Avenue, Costa Mesa, CA 92626-5923, USA This document applies to MobileView Fleet Manager PENTA. Use this product only for the purpose it was designed for; refer to the data sheet and user documentation for details. For the latest product information, contact your local supplier or visit us online at www.interlogix.com. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. You are cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Contact information For contact information, see www.interlogix.com. Content Chapter 1 Introduction 1 About this manual 2 Product overview 2 Features 3 System requirements 3 Other requirements 4 Chapter 2 Installation 5 Installing AutoArchiver 6 Installing Fleet Manager 8 Chapter 3 Using Fleet Manager 11 Starting AutoArchiver 12 Starting Fleet Manager 12 Exiting AutoArchiver 12 Exiting Fleet Manager 12 Fleet Management System window 13 Connecting to depot servers 15 Configuring the system 15 Working with Fleet Manager 28 Fleet maintenance 38 Chapter 4 Troubleshooting and support 53 Troubleshooting 54 Contacting us 54 Online resources 55 Index 57 MobileView Fleet Manager User Manual i ii MobileView Fleet Manager User Manual Chapter 1 Introduction Summary This chapter gives you an overview of the Fleet Manager software. It summarizes the functions and lists the system requirements for Fleet Manager. Content About this manual 2 Product overview 2 Features 3 System requirements 3 Other requirements 4 MobileView Fleet Manager User Manual 1 Chapter 1: Introduction About this manual The MobileView Fleet Manager User Manual introduces the system and explains: • • • How to install the software How to use the software with the MobileView equipment How to contact technical support To use this document effectively, you should have: • • A basic knowledge of CCTV systems and components A basic knowledge of computers and networks Read these instructions and all related documentation before installing or operating this product. The most current versions of this and related documentation are available from technical support. Refer to “Technical support” on page 54 for instructions on contacting technical support. Note: This manual describes how to use the Fleet Manager software. For specific information on MobileView digital video recorders (DVRs), please refer to the appropriate user manual for your model. Product overview MobileView is a digital video recording system (DVR) designed for vehicles such as inner-city transit buses or paratransit vans, light passenger rail, and other transit vehicles. The central component of the MobileView system is a highquality DVR, which records images from up to 16 cameras (monochrome or color) with dual-channel audio along with information such as the time, date, and vehicle identification. Three software applications support and add value to a MobileView solution: Video Manager, AutoArchiver, and Fleet Manager. Video Manager is primarily used to review surveillance and event-based video stored on the DVR and in local or remote archive files. Video Manager is also used to configure MobileView operating parameters. AutoArchiver is a server-based application that automates many of the data transfer functions found in Video Manager. The application also collects health and status of online MobileView units. The automated functions and collected information are realized and accessible through the Fleet Manager application. Fleet Manager is a client-based application used with AutoArchiver. The application provides a GUI interface to configure the AutoArchiver’s automated functions, and review health and status information from compatible MobileView recorders. When deployed alongside Video Manager, operators can easily review, investigate, download, and archive a wide array of live and historic data. 2 MobileView Fleet Manager User Manual Chapter 1: Introduction The GUI uses a tabular display format along with a variety of context-sensitive menus to simplify management MobileView equipped vehicles. Features Fleet Manager does the following: • Automatically schedules and downloads CCTV bookings when vehicles are available at the garage. • Receives CCTV bookings from authorized staff and schedules numerous simultaneous data requests from multiple vehicles. • Performs multiple concurrent downloads and sends an e-mail notification that new information is ready for review. • Automatically downloads driver-tagged events (such as panic button activations) and notifies response staff. • Transfers, consolidates, and manages surveillance data from a fleet of MobileView systems within the same network. • Provides remote access to centralized fleet CCTV data. • Uses wireless-and-fixed LAN infrastructure to transfer CCTV and other vehicle operating data across the network. • Performs daily status checks and reports on the condition of hard drive units, CCTV capture equipment, power supply modules, fans and cooling systems, central processor units, and other equipment. • Performs automated, periodic snapshot of camera images to help owners verify camera alignment and image quality. System requirements The minimum requirements for the Fleet Manager software are: • • • • • • • Windows XP OS with SP2 and all current updates (or Vista) .NET Framework SP1.1 and 2.0 Intel Core 2 dual 2.4 GHz recommended Intel 945 chipset recommended 2 GB recommended SVGA monitor (1024 x 768 pixel resolution) NVIDIA 8XXX series GPU, 9XXX series recommended) MobileView Fleet Manager User Manual 3 Chapter 1: Introduction • • • 160 GB hard disk space (360 GB recommended) DVD-RW drive Ethernet crossover cable Other requirements You will also need: • • • • A depot server with AutoArchiver software A network LAN Windows 2003 Server (to install AutoArchiver software) Wireless connection to the MobileView DVR AutoArchiver software installation is described in the following section. For further information regarding the depot server, please contact our Technical Support department. Contact details are listed at the end of the manual. 4 MobileView Fleet Manager User Manual Chapter 2 Installation Summary This chapter gives instructions for installing Fleet Manager and AutoArchiver. Content Installing AutoArchiver 6 Installing Fleet Manager 8 MobileView Fleet Manager User Manual 5 Chapter 2: Installation Installing AutoArchiver AutoArchiver is the backend server application for the MobileView Garage Archive Management System. The application is provided on the same CD as the Fleet Manager and Video Manager applications. AutoArchiver is installed on a file server running Windows 2003 Server Standard Edition. The server is commonly called the Depot Server. Running a server class OS provides several data protection options not found in a desktop OS. These include high security credential authentication and built-in RAID for high availability and data backup. Caution: • AutoArchiver may not be installed on the same computer as Video Manager. • AutoArchiver is not supported on Windows Small Business Server. Fleet Manager is not normally loaded to the Depot server. To install AutoArchiver: 1. Insert the installation CD into the CD drive. 2. When the launch screen opens, select AutoArchiver from the list of options. 3. On the Welcome page, click Next. 4. Select whether to restore all options to factory default or to uninstall the previous version. Both “Restore to factory defaults” and “Uninstall previous version” apply to systems with a pre-existing or current installation. Restore to factory defaults will restore customized system configurations back to defaults before the new installation begins. This eliminates incompatible or archaic configurations settings. Uninstall previous version will initiate the previous version uninstall routine to facilitate removal of the previous version. Upon completion of the uninstall process, the new install will resume. 6 MobileView Fleet Manager User Manual Chapter 2: Installation 5. Supply Customer Configuration details as shown below and click Next. 6. Supply e-mail addresses to send the specified information to Email Configuration page, and click Next. 7. Select whether to perform camera check testing. Camera check testing has specific requirements to work properly and is not generally applicable to all customers. See “Viewing test images from fleet DVRs” on page 46 section before selecting this check box. 8. Read the license agreement, click I agree, and then click Next. 9. Unless a special requirement exists, accept the default folder location for AutoArchiver, and click Next. 10. Unless a special requirement exists, accept the default folder location for CCTV_Data and click Next. 11. On the Ready to Install page, click Install. 12. Follow additional prompts to complete and finish the installation. MobileView Fleet Manager User Manual 7 Chapter 2: Installation When AutoArchiver installation is complete, double-click the desktop icon to launch the AutoArchiver application. A console window similar to that shown in Figure 1 below will open. Figure 1: AutoArchiver console window Caution: Do not close this window. Closing the AutoArchiver console window closes the application. This application must remain open to transfer data. Installing Fleet Manager The Fleet Manager software is provided on a CD. This software is installed on a workstation. Note: If you have a firewall installed on your computer, configure it to allow this application. To install the software: 1. Insert the installation CD into the CD drive. 2. When the launch screen opens, select Fleet Manager from the list of options. 3. On the Welcome page, click Next. 4. Select whether to restore all options to factory default or to uninstall the previous version. Both “Restore to factory defaults” and “Uninstall previous version” apply to systems with a pre-existing or current installation. 8 MobileView Fleet Manager User Manual Chapter 2: Installation Restore to factory defaults will restore customized system configurations back to defaults before the new installation begins. This eliminates incompatible or archaic configurations settings. Uninstall previous version will initiate the previous version uninstall routine to facilitate removal of the previous version. Upon completion of the uninstall process, the new install will resume. 5. On the Welcome page, click Next. 6. Read the license agreement, click I agree, and then click Next. 7. On the Ready to Install page, click Install. 8. Follow additional prompts to complete and finish the installation. MobileView Fleet Manager User Manual 9 Chapter 2: Installation 10 MobileView Fleet Manager User Manual Chapter 3 Using Fleet Manager Summary This chapter explains how to use Fleet Manager. Content Starting AutoArchiver 12 Starting Fleet Manager 12 Exiting AutoArchiver 12 Exiting Fleet Manager 12 Fleet Management System window 13 MobileView Fleet Manager User Manual 11 Chapter 3: Using Fleet Manager Starting AutoArchiver AutoArchiver is configured to start automatically on system startup. You can also start the program: • Via the AutoArchiver icon located on the desktop — or — • Navigate to the directory c:\AutoArchiver and execute the application AutoArchiver.exe Starting Fleet Manager Fleet Manager is not configured to start automatically on system startup. You must start the program: • Via the Fleet Manager icon located on the desktop — or — • Via the Start > Programs > DVSS Fleet Manager menu Exiting AutoArchiver Note: Closing the AutoArchiver console window exits the program. You can exit the AutoArchiver by: • Clicking inside the console window and pressing the letter “Q” for quit and exit. — or — • Clicking the Close button (the X button in the top-right corner). Clicking the X button will cause an error. Ignore the error and the console will close automatically. Exiting Fleet Manager Note: Closing the Fleet Management System window exits the program. You can exit the Fleet Manager by: 12 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager • Clicking Connection > Exit. — or — • Clicking the Close button (the X button in the top-right corner). Fleet Management System window The workspace for Fleet Manager is the Fleet Management System window. This window contains a title bar, menu bar, toolbar, and a status bar. The window is divided into two panes, a management pane and a maintenance pane. Figure 2 shows the Fleet Management System window and identifies window controls and panes. Figure 2: The Fleet Management System window 1 8 2 3 4 4 5 6 MobileView Fleet Manager User Manual 7 13 Chapter 3: Using Fleet Manager 1. Title bar 5. Status bar 2. Menu bar 6. Management pane 3. Toolbar 7. Maintenance pane 4. Tabs 8. Close button See Table 1 below for additional details. Table 1: Fleet Management system - window controls Control Description Title bar Identifies the Fleet Manager application. Menu bar Gives access to application commands. Toolbar Contains buttons for commonly-used application commands. See Table 2 below. Tabs Display sets of related options. Status bar Displays application status messages and shows the connection status of the vehicle, data, jobs, and depot servers. Management pane Contains vehicle status information on three tabbed pages. See: “Managing vehicles” on page 28 “How color is used to indicate status” on page 30 ““Vehicle shortcut menu” on page 31 “Requesting video footage” on page 34 Maintenance pane Contains the details of vehicles selected in the list, on seven tabbed pages. See: “Viewing information about fleet DVRs” on page 39 “Live vehicle GPS data” on page 40 “Data storage on fleet DVRs” on page 42 “Diagnostics” on page 44 “Viewing the DVR interface settings for fleet vehicles” on page 46 “Viewing test images from fleet DVRs” on page 46 “Viewing the status of a DVR during its latest communication” on page 50 Close button Closes the window and exits the application. Table 2: Fleet Management System - toolbar commands Button Description Connect Launches the Connection Manager for connecting to depot servers. See “Connecting to depot servers” on page 15. Disconnect Disconnects Fleet Manager from the depot server. 14 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Button Description Vehicles Opens the Vehicle Management tab, which displays status information for fleet vehicles. See “Managing vehicles” on page 28. Jobs Opens the Job Request and Transfer Management tab, which displays the status of requests. See “Vehicle shortcut menu” on page 31. Files Opens the CCTV and Vehicle Data Management tab, which displays the status of job requests that are stored in the personal data directory. See “Managing CCTV and vehicle data files” on page 36. Refresh Refreshes the display with current information from the depot server. Viewer Opens the Viewer, which lets you view footage from completed job requests. See “Viewing requested video footage” on page 37. Map Shows where each vehicle was located the last time it communicated with the depot server. Print (Future) Future Print Option – Option is grayed out. DVD Burns selected footage onto a DVD. Delete Deletes the currently selected video archive. You must have sufficient rights to the file. Config Launches the Configuration Manager, which lets you change specific settings in Fleet Manager. See “Configuring the system” below. Connecting to depot servers The Connection Manager lets you connect to depot servers. To connect to a depot server: 1. Click the Connect button. 2. In the Depot Connection dialog box, enter the depot server host name or IP address, and then click Connect. Previously connected depot servers will be listed in the drop down list. Configuring the system This section describes how to configure your system. MobileView Fleet Manager User Manual 15 Chapter 3: Using Fleet Manager Accessing the Configuration Manager To access the Configuration Manager, click the Config button. The Configuration dialog box displays as shown in Figure 3 below. Figure 3: Configuration — Fleet Manager Display tab Configuring the display of data The Fleet Manager Display tab of the Configuration Manager gives you control over the way the system displays data. It lets you configure: • Vehicle management settings • Job management settings • Archive file management settings • Map display settings • Paths • Units 16 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Table 3: Fleet Manager Display tab Option Description Vehicle Management Refresh settings Controls how Fleet Manager display is updated with information from depot servers. Choose one of the following options: • • Manual refresh. The display updates when you click the Refresh button. Auto refresh. The display updates automatically at the interval you specify. The default setting is 60 seconds. Caution: Since highlighted user selections are deselected during a refresh, setting the auto refresh time too low can hinder operator interaction. Last online filter colors Establishes the duration of three groups that are used to indicate how recently a specific DVR was online. A specific color is applied to the entries in each group. (See “How color is used to indicate status” on page 30.) The three color groups are: • Dark Green: No setting provided, used to indicate DVR is online • Light green. The default setting is 1 day. • Light blue. The default setting is 2 days. • Pink. The default setting is 4 days. Note: Color selections are not configurable. Maximum list entries Controls the maximum number of entries shown on the Vehicle Management tab. The default setting is 100. The maximum is 2,000. Alert voltage below The corresponding “volts” cell on the Vehicle Management tab is highlighted in pink for online vehicles whose voltage is below the threshold specified here. Offline vehicles are not highlighted. Vehicles whose threshold is in tolerance are not highlighted. Alert temperature above The corresponding “temp” cell on the Vehicle Management tab is highlighted in pink for online vehicles whose temperature is above the threshold specified here. Vehicles whose threshold is in tolerance are not highlighted. Alert shutdown time The Shutdown cell on the Vehicle Management tab turns pink for online vehicles whose shutdown time is above the threshold specified here. Job Management Refresh settings Controls how the Jobs Request and Transfer Management display is updated with information from the depot server. Choose one of the following options: • Manual refresh. Information is updated when you click the Refresh button. • Auto refresh. The information is updated at the interval you specify here. The default setting is 60 seconds. Caution: Since highlighted user selections are deselected during a refresh, setting the auto refresh time too low can hinder operator interaction. MobileView Fleet Manager User Manual 17 Chapter 3: Using Fleet Manager Option Description Maximum list entries Controls the maximum number of entries shown on the Job Request and Transfer Management tab. The default setting is 100. The maximum is 2,000. Caution: Setting the maximum job count too high can result in excessive refresh times. Users must adjust the refresh and job count for the specific installation. Archive File Management Refresh settings Controls how the CCTV and Vehicle Data File Management tab is updated with information from the depot server. Choose one of the following options: • Manual refresh. Information is refreshed when you click the Refresh button. • Auto refresh. The information is refreshed at the interval you specify (in seconds). The default setting is 30 seconds. Caution: Since highlighted user selections are deselected during a refresh, setting the auto refresh time too low can hinder operator interaction. Maximum list entries Controls the maximum number of entries shown on the CCTV and Vehicle Data File Management tab. The default setting is 100. The maximum is 2,000. Caution: Setting the maximum entries too high can result in excessive refresh times. Users must adjust the refresh and entries count for the specific installation. Map Display Show vehicle icon on map Configures Fleet Manager to display vehicle icons on the system map. Press the Map button to display a map showing each vehicle’s last known location. Show vehicle ID on Configures Fleet Manager to display the vehicle ID on the system map. map Press the Map button to display a map showing each vehicle’s last known location. Paths Viewing software application path The directory path of the Video Manager application executable file, “DVSS_Client.exe”. The default location is C:\Camera. Units Distance Displays distance in meters, kilometers, or miles. Temperature Displays temperature in degrees Celsius or degrees Fahrenheit. Configuring the depot server The Depot Server Settings tab lets you configure: • 18 General settings MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager • E-mail settings • Disk storage and management These settings are specific to the depot server. They have no configuration affect on the Fleet Manager application running on the local machine. Figure 4: Depot Server Settings tab Table 4: Depot Server Settings tab Option Description General Settings Operator name This entry identifies the corporation operating the depot server. This is specified during AutoArchiver installation but can be changed here. Depot name Identifies the depot the specific installation of AutoArchiver services. Hours between server process cycling Controls the frequency of server process cycling. The default setting is 24 hours. This is a watchdog control facility and the server automatically restarts according to the duration of this setting. E-mail Settings Depot sender e-mail address Contains the address or distribution list where depot email messages are sent. This is specified during AutoArchiver installation but can be changed here. SMTP mail server address Contains the SMTP mail server. This is specified during AutoArchiver installation but can be changed here. Set this value to N during installation if you don’t have this information at hand. MobileView Fleet Manager User Manual 19 Chapter 3: Using Fleet Manager Option Description Disk Storage and Management Minutes between disk file purging Sets the number of minutes to wait after completion of the previous purge process before beginning the subsequent purge process. This affects files with DVS extensions stored in the CAMDATA share specified in this same tab section. The default setting is 10 minutes. Delete files when the free disk space falls below Sets the minimum amount of free space on the physical HDD containing the CAMDDATA share before automatic file deletion initiates. The default setting is 0 GB. Delete files until the following free space is reached Sets the amount of remaining space at which file deletion stops. The default setting is 200 GB. Local archive drive path Defines the path to the AutoArchiver data folder on the AutoArchiver computer. This parameter is set during AutoArchiver application install and cannot be changed. The default location is D:\CCTVData. Shared archive drive path Defines the Windows network share name of the AutoArchiver data folder specified above. The default name is \\ServerName\CCTVData. ServerName refers to the machine name of the AutoArchiver server. Minutes between archive catalogs Defines the number of minutes that must elapse before re-indexing the video file list from the shared location. The default of 1440 minutes equals 24 hours or 1 day. Note: New user jobs (CCTV Request) will appear in the CCTV and Vehicle Data File Management tab at the next refresh. Auto Download Vehicle Event and Alarm type jobs will not appear until the next archive catalog index. 20 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager File Purge Operation Every X minutes, as set by the “Minutes between disk file purge”, files with the DVS extension are purged from the CCTVData share if the CCTVData free space drops below the “Delete files when the free disk space fall below” parameter. File deletion will continue until such time as the disk free space rises above the “Delete files unitl the follow free space is reached” parameter. File deletion starts with the oldest DVS files and continues to the newest until free space exceeds the value specified by the "Delete files until the follow free space is reached" parameter. Configuring job settings In the Fleet Management System window, a job is a request for video footage or event data. The Job Settings tab lets you set parameters for downloading data files. This includes: • • • General settings Job failures and retries E-mail notifications Figure 5: Job Settings tab MobileView Fleet Manager User Manual 21 Chapter 3: Using Fleet Manager Table 5: Job Settings tab Option Description General Settings Job timeout period Sets the duration (in minutes) of inactivity in jobs, caused by a broken connection between the DVR and the AutoArchiver, at which the system requeues the job. The “Failed attempts” cell increments each time a job is requeued. The default setting is 2 minutes. Maximum concurrent jobs to be Sets the number of simultaneous downloads the AutoArchiver processed will process. The default setting is 1 job. The maximum value is 5 jobs. Note: Setting this variable to high can impact system performance. Generally 3 simultaneous jobs is the maximum practical limit. Job Failure/Retries Number of failed job retries before cancellation Specifies the number of times you want the system to retry when a job fails before canceling the job. The default setting is 25 retries. Number of failed job retries before suspension Specifies the number of times you want the system to retry when a job fails before suspending the job for a period of time. This allows time for the vehicle to move to a new location where service is available. The default setting is 3 retries. Job suspension period before continuing to retry Specifies how long (in minutes) the system suspends a job before initiating the next round of retries. The default setting is 15 minutes. Notifications Send e-mails for completed jobs The default setting is Enabled. Send e-mails for failed jobs The default setting is Enabled. E-mail notification list List of e-mail address recipients. E-mail notifications If enabled, Fleet Manager can send e-mail notifications for completed or failed jobs. Simply enter emails addresses into the supplied box separated by a semicolon “;”. Figure 6 on page 23 shows a sample of an e-mail notification. Table 5 above describes the options available in configuring notifications. 22 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 6: E-mail notification sample MobileView Fleet Manager User Manual 23 Chapter 3: Using Fleet Manager Configuring camera testing Fleet Manager can automatically download sample images from cameras attached to MobileView systems. This reduces camera testing and validation time. This feature is configured in the Camera Checks tab. Figure 7: Camera Checks tab Caution: For best image results, camera check times should be set for daylight hours. Camera check hours must progress from an earlier time to a later time. Table 6: Camera Checks tab Option Description Frequency Camera checks to be performed after Specifies the time after which testing can be performed. The default setting is 8:00:00 a.m. Camera checks to be performed before Specifies the time after which testing stops. The default setting is 5:00:00 p.m. Number of days between camera checks Specifies the number of days between camera tests. The default setting is 1 day. 24 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Option Description Notifications Send e-mails for camera checks Notifies the e-mail recipient of the camera check activity. E-mail notification list List of e-mail address recipients. Note: Camera checks occur between the specified times only while the MobileView is online to the AutoArchiver. Camera checks will not occur if the vehicle is offline during the specified times. The email feature requires the AutoArchiver computer connect to a SMTP mail server. This configuration is explained in Table 4 on page 19. Configuring messages and reporting The Reporting and Central Server Communication settings shown on the Messaging and Reporting tab are read-only. If you need to change the settings, contact technical support. (See “Contacting us” on page 54.) Figure 8: Messaging and Reporting tab The variables under DVR communication control how often AutoArchiver polls the DVR fleet for specific information. Information is broken into different message types. Table 7 on page 26 provides a description for each message type. MobileView Fleet Manager User Manual 25 Chapter 3: Using Fleet Manager Note: Each frequency variable has been set to yield the best performance in a broad range of environments. Changing these values may degrade system performance. Refer to Table 8 below for recommended default values. Table 7: Status report message description Number Description 32 System voltages and temperatures 33 Analog/digital input/output status 34 DVR GPS location 35 Data storage status 36 General status (software version, serial ID, IP addresses, etc.) 37 Cumulative status report including average/minimum/maximum temperatures, shutdown reasons, and image/sound/GPS records recorded Table 8: Messaging and Reporting tab default values Option Description Status report message 32 frequency The default setting is 60 seconds Status report message 33 frequency The default setting is 10 seconds Status report message 34 frequency The default setting is 10 seconds Status report message 35 frequency The default setting is 60 seconds Status report message 36 frequency The default setting is 120 seconds Status report message 37 frequency The default setting is 120 seconds Viewing server status data The Server Status tab displays generic depot server settings. These values are read-only. 26 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 9: Server Status tab Configuring local settings The Local Settings tab gives you the option to copy completed jobs to your local PC or laptop directory. Figure 10: Local Settings tab To enable job copy feature, check the “Enable job copy feature” check box. To disable job copy feature, clear the “Enable job copy feature” check box. MobileView Fleet Manager User Manual 27 Chapter 3: Using Fleet Manager Figure 11: Job Copy Feature To access this feature once enabled, right-click on the selected job, and then click “Copy selected job files to local directory”, as shown in Figure 11 above. Working with Fleet Manager This section provides information about the Fleet Manager workspace and gives instructions for performing common tasks. Managing vehicles You can view the status of vehicles in your fleet, request event data or video, set up camera testing, and perform other tasks on the Vehicle Management tab (shown in Figure 12 on page 29). 28 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 12: Vehicle Management tab Table 9: Items displayed on the Vehicle Management tab Item Description Vehicle Displays the vehicle ID number. Rego Displays the vehicle registration or license plate number. (Frequently the same as the vehicle number described above.) Depot Identifies the depot (or garage) server to which the recorder is assigned. Location Indicates the vehicle’s location within the depot. Available for DVRs with GPS units in garages where the parking sections are mapped. Maps are stored in the C:\Camera\Maps directory and only show the location of the DVR while in the depot. Alarm Time Displays the last time an alarm was triggered. Operating/Alarm Status Displays the operating or alarm status of the DVR unit. DVR Indicates the number of days since the DVR’s last contact with the depot server. Cam Check Indicates the number of days since the last camera check. FPS Indicates the average, overall frames per second recorded by the DVR during the last reporting period. GPS Indicates the average of positions per minute recorded during the last reporting period. Positions per minute refers to the latitude and longitude coordinate updates provided to the GPS module. History Indicates number of days of video footage currently stored on the DVR. MobileView Fleet Manager User Manual 29 Chapter 3: Using Fleet Manager Item Description Storage ID Contains the serial number of the DVR’s hard drive. Serial No Contains the serial number of the DVR. Ignition Indicates the on/off state of the vehicle ignition. Shutdown Indicates the length of time before the unit shuts down. This countdown timer activates when the vehicle ignition shuts off. If it’s set to 00:00:00, the DVR is either already OFF or the ignition is still ON. Volts Indicates the minimum voltage recorded by the DVR during the past recording period. Vavg Indicates the average voltage recorded by the DVR during the past recording period. Temp Indicates the maximum temperature during the past recording period. Tavg Indicates the average temperature during the past recording period. SW Vers Indicates the software version running on the DVR. Model Contains the model number of the DVR. Map Indicates whether or not the DVR has position data and is displayed on the map. How color is used to indicate status Colored highlights are applied to cells in the Fleet Management System window to show how recently each DVR was online. Table 10 below shows how the highlighting is applied. Table 10: Colored highlighting in the Fleet Management System window Color Most recent communication with DVR [1] Dark green Currently online Light green 1 day ago Light blue 2 to 4 days ago Pink 4 or more days ago [1] Except for dark green, the number of days in each color group can be changed. The color selection is not configurable. See “Last online filter colors” in Table 3 on page 17. 30 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Vehicle shortcut menu Additional Vehicle Management commands are available on a shortcut menu. To open the shortcut menu, right-click any vehicle. Figure 13: Vehicle shortcut menu Table 11: Vehicle shortcut menu commands Command Description Send notification when online When the vehicle returns to the garage and connects to the depot server, an e-mail is automatically sent to the specified email address. Send vehicle status report Sends a vehicle status report to the specified e-mail address. The report includes the most recent image of each camera stored on the server for the selected vehicle. Connect to vehicle using DVS Viewer Automatically launches Video Manager and connects to the selected vehicle to show live video data if the vehicle is at the garage and online. Add CCTV booking to this vehicle Opens the CCTV booking window for the selected vehicle. Add event job booking to this vehicle Opens the event job booking window for the selected vehicle. Show selected vehicle on map display Opens the map display window and shows the selected vehicle on the map. This requires map data for the respective area. All vehicles that have previously reported in with position data can be shown on the map display. MobileView Fleet Manager User Manual 31 Chapter 3: Using Fleet Manager Command Description Remove selected vehicle from map display Removes the selected vehicle from the map display window. Copy selected vehicles to clipboard Copies vehicle data for the selected vehicles to the Windows clipboard. Export selected vehicles to csv file Exports data for the selected vehicle to a file in csv format. The csv format can then be opened by Microsoft Excel for analysis. Refresh vehicle list Updates the vehicle list with the most current information. Force camera checks Forces a camera check on the selected vehicle. This function is useful during the commissioning of a bus to obtain an image of each camera for commissioning purposes. Working with job requests and transfers The Job Request and Transfer Management tab, shown below, displays the status of existing video and data requests. In addition to checking the status of existing requests, you can use the maintenance pane tab to: • • • Request video footage Set up automatic download of vehicle event and alarm data Retrieve all vehicle data Figure 14: Job Request and Transfer Management tab 32 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Job request and transfer data is provided in both the management and maintenance panes. Since information in the maintenance pane is more complete, Table 12 below provides a description of each information item. Table 12: Job Request and Transfer Management tab Item Description Vehicle ID Contains the vehicle ID number. Description Contains the archive description entered by the system operator when the download job was entered. Type Indicates the type of job request: • (U) user request = CCTV request • (A) auto/ event request = Autodownload vehicle events and alarms • (P) progressive request = Retrieve all Vehicle data Job status Indicates the status of the requested jobs. There are three statuses: • Queued = waiting for connection • In progress = transferring data • Completed = the job is done • Failed = job request failed From time The start date & time of the selected surveillance archive. To time The end date & time of the selected surveillance archive. Requested by Identifies the server or computer which requested the footage. Date requested Date and time the surveillance archive request was entered. Save video Indicates whether the surveillance archive contains video data. Shown as V in the management pane. Save GPS Indicates whether the surveillance archive contains GPS data. Shown as G in the management pane. Save audio Indicates whether the surveillance archive contains audio data. Shown as A in the management pane. Destination Identifies the depot server to which data will be downloaded. Scheduled at Indicates when the download is scheduled to take place. Job started Indicates when the job started. Job completed Indicates when the job was completed. Source Storage ID Serial number of the media from which the surveillance archive was downloaded. Transfer time Indicates the amount of time required to transfer the requested data from the vehicle to the server. Job file size Indicates the size (in bytes) of the job output file. Transfer rate Indicates the rate (in bytes/sec.) at which the data was transferred. Filename Identifies the surveillance archive filename and location as stored on depot server. MobileView Fleet Manager User Manual 33 Chapter 3: Using Fleet Manager Item Description Failed attempts Indicates how many failed attempts occurred during download. Priority Indicates the priority assigned to the request. Requesting video footage You can request video footage from a local or remote vehicle. The footage will be downloaded as soon as the vehicle returns to the depot and comes within range of the wireless network. To request video footage: 1. Click “Enter a CCTV Request.” The User Data Request Form opens. 2. Enter the required information. See Table 13 below for information about the values required. 3. Click Add job. Table 13: User Data Request Form details Setting Information required Vehicle ID This field is automatically populated with the vehicle ID from the select drop down box.. Select Allows selection of the vehicle ID from a drop down box or direct entry into the select box. You can type the vehicle ID manually or select it from the list of available vehicles in the drop down box. Description Type a description of the footage for future reference. From Time and To Time Enter the beginning and ending times of the video segment being requested. To do this, click the arrow to open the calendar, and then select the date. User name and password Provide a user name and password for the system identified next to the “Enter details for:” entry. Credentials for the AutoArchiver computer are required if if the checkbox “Autoarchiver Authentication” is selected. Otherwise, enter credentials for the DVR. Save data Select checkboxes next to “Save Video”, “Save Audio”, or “Save GPS” to save the identified data types. Clear the selection for undesired data types. Schedule at Click the up or down arrows to schedule a date and time for the download. Destination This the name of the destination server. It is not user configurable. 34 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Setting Information required Priority Select the download priority from the dropdown list. Setting download priority affects how the DVR reacts during the save process. Low has no effect. Medium temporarily reduces the DVR frame rate by half its normal setting. High reduces the DVR frame rate to 1 frame per second. (This setting works with MobileView 4 only.) Channel filter Enter channels from which to download data. For example, enter “1, 2” to download surveillance data from channels 1 and 2 only.. Frame filter Enter the maximum frame rate of the saved surveillance file. This setting reduces the frame rate of each saved camera to the specified quantity in the saved file only. The setting does not change the frame rate on the DVR. E-mail notification list Enter the e-mail addresses of persons to be notified when the job is complete. Click the drop down to select a previously entered e-mail address from a list. Use a semicolon (;) to separate multiple e-mail addresses. Requesting automatic download of event data and video Fleet Manager allows automatic download and update of several data types. These are listed below. • • • • Log files Camera checks Health & Status Video footage placed in the vehicle’s archive space Download of all the above items are automatically enabled when the Auto Download Vehicles Event and Alarms form is completed. (See Table 14 on page 36.) Note: Recorder status and health information will not be shown unless an auto download event is configured for the recorder. To configure automatic downloading: 1. Click Auto Download Vehicle Events and Alarms. The Event Archive AutoDownload Request Form opens. 2. Enter the required information. See Table 14 on page 36 for information about the values required. 3. Click Add job. MobileView Fleet Manager User Manual 35 Chapter 3: Using Fleet Manager Table 14: Event Archive Auto-Download Request Form details Setting Information required Vehicle ID This field is automatically populated with the vehicle ID from the select drop down box. Available Allows selection of the vehicle ID from a drop down box or direct entry into the select box. You can type the vehicle ID manually or select it from the list of available vehicles in the drop down box. Description Enter a description of the footage for future reference. Leave archive on vehicle Select this checkbox to leave the archive on the vehicle after it has been automatically downloaded. This box is normally deselected. User name and password Provide a user name and password for the system identified next to the “Enter details for:” entry. Credentials for the AutoArchiver computer are required if if the checkbox “Autoarchiver Authentication” is selected. Otherwise, enter credentials for the DVR. Destination Enter the destination for the download. E-mail notification list Enter the e-mail addresses of anyone you want notified. Separate each address with a semicolon (;). Note: Recorder status and health information will not be shown unless an auto download event is configured for the recorder. Managing CCTV and vehicle data files The CCTV and Vehicle Data Management tab displays the status of CCTV download requests. 36 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 15: CCTV and Vehicle Data Management tab Viewing requested video footage When a requested video is received, the status of the request changes to Completed. Fleet Manager displays the time range and a description of the requested video segment, along with the user who entered the request (for user requests only — this information is not given for automatic downloads). To view requested video: 1. Select the completed request from the management pane (with the CCTV and Vehicle Data Management tab selected). 2. Click the Viewer toolbar button to automatically open Video Manager and begin playback of the selected surveillance file. MobileView Fleet Manager User Manual 37 Chapter 3: Using Fleet Manager Figure 16: Fleet Manager Viewer Notes: • If Video Manager is already open, it must be closed before clicking the Viewer button. • If Fleet Manger is being run on the depot server, Video Manager will not launch. • CCTV requests transfer a large amount of data. Network bandwidth limitations may affect the playback performance. If this occurs, use the “Copy selected job entries to local directory” feature to make a local copy of the file for playback. Fleet maintenance The Maintenance pane occupies the right side of the Fleet Management System window. When you select the Vehicle Management tab, the maintenance pane shows the details about the selected vehicles on a series of seven tabs. These are: • Status • Live • Storage • Diagnostics 38 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager • Interface • Cameras • Operate Details about each tab are given below. Viewing information about fleet DVRs The Status tab in the maintenance pane displays operational and maintenance information about fleet DVRs. Figure 17: Status tab Table 15: Status tab — information on DVRs Item Description Vehicle name Contains the vehicle ID number. Source name Contains the registration or license plate number of the vehicle which may be the same as the vehicle number. MDR serial number Contains the serial number of the recorder. MDR is a generic mnemonic meaning Mobile Data Recorder. Depot name Identifies the depot (or garage) that has been selected. MobileView Fleet Manager User Manual 39 Chapter 3: Using Fleet Manager Item Description Last known location Indicates the vehicle’s location within the garage. (Available for DVRs with GPS units in garages where the parking sections are mapped.) Last online at depot Contains the date of the DVR’s last contact the depot server. Last camera check Contains the date of the DVR’s last camera check. Days since online at depot Indicates the number of days since the DVR’s last contact with the depot server. Days since camera check Indicates the number of days since the last camera check. Last startup reason Indicates the circumstance of the DVR’s most recent startup. Last shutdown reason Indicates the circumstance of the DVR’s most recent shutdown. System on time Indicates number of hours that the DVR was on before connecting to the depot server. System record time Indicates number of hours recorded before the DVR was connected to the depot server. Ignition key state Indicates the last known on/off state of the vehicle ignition key. System is operating Indicates the system operating state during its last communication with the depot server. Time to system shutdown Indicates the length of time after ignition shutoff until the DVR turns off. Camera channels Contains the number of camera channels on the DVR. Cameras required Contains the number of cameras configured for the DVR. All cameras recording OK Indicates the current status of the cameras connected to the DVR. GPS tracking OK Indicates the current status of the GPS. IP address Contains the IP address of the DVR. DVSS software version Contains the software version of the DVR application. Software updater version Contains the version of the DVR software updater. Firmware version Contains the DVR firmware version. Hardware version Contains the DVR hardware version. Live vehicle GPS data For DVRs with GPS installed and enabled, the Live tab gives information useful for locating a vehicle, such as the vehicle’s location, speed, and direction of travel during its most recent communication with the depot server. 40 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 18: Live tab Table 16: Live tab — vehicle GPS data Item Description Vehicle name Contains the vehicle number. Operator name Contains the corporation name registered in the AutoArchiver. Depot name Identifies the depot server. Alarm time Contains the date of the last alarm activation. Alarm status Indicates whether or not the alarm is activated. Vehicle location Indicates the vehicle’s location within the garage. (Available for DVRs with GPS units in garages where the parking sections are mapped.) Vehicle speed Contains the speed at which the vehicle was traveling during its last communication with the depot server. Vehicle heading Contains the vehicle’s direction of travel during its last communication with the depot server. Vehicle position (latitude) Contains the vehicle’s latitude during its last communication with the depot server. Vehicle position (longitude) Contains the vehicle’s longitude during its last communication with the depot server. MobileView Fleet Manager User Manual 41 Chapter 3: Using Fleet Manager Data storage on fleet DVRs The Storage tab displays information about data storage on the fleet DVRs. Figure 19: Storage tab Table 17: Storage tab — data storage on DVRs Item Description Vehicle name Contains the vehicle number. Record video data Indicates whether video is being recorded. Record audio data Indicates whether audio is being recorded. Record GPS data Indicates whether GPS is being recorded. Video data from Contains the earliest date of the video data. Video data to Contains the latest date of the video data. Audio data from Contains the earliest data of the audio data. Audio data to Contains the latest date of the audio data. GPS data from Contains the earliest date of the GPS data. GPS data to Contains the latest date of the GPS data. Video storage Indicates the number of days of video storage currently stored on the DVR. 42 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Item Description Audio storage Indicates the number of days of audio storage currently stored on the DVR. GPS storage Indicates the number of days of GPS storage currently stored on the DVR. Data drive model Contains the model of the DVR’s hard drive. Data drive size Contains the size of the DVR’s hard drive. Data drive free Contains the amount of free space on the DVR’s hard drive. Data drive serial number Contains the serial number of the DVR’s hard drive. Data drive volume ID Contains the volume ID of the hard drive. Writing to alternate drive Indicates whether the DVR is storing data on an alternate drive. Data file path Contains the file path to the DVR’s data file. Workspace path Contains the workspace path within the DVR. Outgoing path Contains the path for outgoing data within the DVR. Logging path Contains the path to where log files are stored within the DVR. Application path Contains the path to where the application within the DVR is located. INI file MDR Contains the path to where the MDR INI file is located within the DVR. INI file FLT Contains the path to where the FLT INI file is located within the DVR. INI file VEH Contains the path to where the VEH INI file is located within the DVR. MobileView Fleet Manager User Manual 43 Chapter 3: Using Fleet Manager Diagnostics The Diagnostics (Diags) tab displays alarm status and vehicle speed, direction, and location. Figure 20: Diagnostics tab Table 18: Diagnostics tab — alarm status and vehicle speed, direction, and location Item Description Vehicle name Contains the vehicle ID number. MDR serial number Contains the serial number of the MDR/DVR. MDR is the lowlevel name for the DVR Mobile Data Recorder. System drive model Identifies the model of the drive on the depot server that contains the operating system and applications . System drive size Contains the size of the DVR’s drive. System drive free Indicates the amount of free space remaining on the drive. System drive serial number Contains the drive’s serial number. System drive volume ID Contains the drive’s volume ID. CPU type Contains the DVR’s CPU type. Operating system Contains the DVR’s operating system type and build. Voltage source Contains the DVR’s input voltage during the last communication with the depot server. 44 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Item Description Voltage internal 5 VDC Contains the voltage of the internal 5 V power supply during the DVR’s last communication with the depot server Voltage internal 12 VDC Contains the voltage of the internal 12 V power supply during the DVR’s last communication with the depot server. Temperature internal Contains the DVR’s internal temperature during the last communication with the depot server. Fuse condition (5vdc) Contains the condition of the DVR’s 5 V power out fuse. Fuse condition (12vdc) Contains the condition of the DVR’s 12 V power out fuse. Fan condition (CPU) Contains the condition of the DVR’s CPU fan. Fan condition (HDD) Contains the condition of the DVR’s HDD fan. Fan condition (Case A) Contains the condition of the DVR’s case A fan. This applies only to MobileView PENTA. Fan condition (Case B) Contains the condition of the DVR’s case B fan. This applies only to MobileView 4. Fan condition (Case C) Contains the condition of the DVR’s case C fan. This applies only to MobileView 4. Memory physical total Contains the DVR’s total physical memory. Memory physical free Contains the DVR’s free memory. Memory virtual total Contains the DVR’s total virtual memory. Memory virtual free Contains the DVR’s free virtual memory. Memory pagefile total Contains the DVR’s total memory page file size. Memory pagefile free Contains the DVR’s free memory page file size. MobileView Fleet Manager User Manual 45 Chapter 3: Using Fleet Manager Viewing the DVR interface settings for fleet vehicles The Interface tab displays the interface settings applied to the selected DVR during its last communication with the depot server. This tab lets you view the settings of the DVR’s video, analog, digital, and multiplexer inputs. Figure 21: Interface tab Viewing test images from fleet DVRs The cameras tab provides a side-by-side comparison of recent camera images from the selected DVR against previously established reference images. This time saving feature provides a centralized means of checking whether a camera image has changed to an unacceptable degree. Camera image updates, called test images, can be obtained up to a maximum of once per day when the DVR is online to the depot server. If an image has changed, historic query of past test images helps identify when the change occurred. This can aid with investigations if the change was vandal related. 46 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 22: Cameras tab Fleet Manager provides a means of updating a camera’s reference image if the camera has been replaced or its field of view changed. Update a reference image: 1. Select the DVR to be checked. 2. Select the cameras tab in the maintenance pane 3. Select the date containing the desired reference image. 4. Click “Get camera checks”. The current reference and test image for the selected date will display. If the selected date does not have a test image, the latest available image before the selected date will be displayed. If the selected date does not have a test image and “Force an exact match to this date” is checked, an error will display indicating no information is available on the specified date. 5. Double-click any image to expand it. 6. Clicking the “Set as Reference” box will update the current image to be the reference image. MobileView Fleet Manager User Manual 47 Chapter 3: Using Fleet Manager If camera check testing was selected during AutoArchiver installation, the user may check test results of a test from a particular date. To check a camera for alignment, focus, and graffiti: 1. Select the DVR to be checked. 2. Select the cameras tab in the maintenance pane 3. Select the date containing the desired reference image. 4. Check the “View test images” box 5. Click “Get camera checks”. The current reference and test image for the selected date will display. If the selected date does not have a test image, the latest available image before the selected date will be displayed. If the selected date does not have a test image and “Force an exact match to this date” is checked, an error will display indicating no information is available on the specified date. 6. Double-click any image to expand it. 7. Use the scroll bar to check test results from each camera configured on the vehicle. Results are color coded per Table 20 below. Notes • Camera test checks occur with the same frequency as camera checks and the features are interdependent. • Camera test checks are available only if the vehicle was within range of the wireless network during the hours specified in the configuration. • For information on configuring camera check frequency and times, see “Configuring camera testing” on page 24. If the “View test images” box is checked, the image columns may display “ghost” images. This is due to the algorigthm averaging the images and is normal. Table 19: Camera check status color description Color Description Green Camera check was successful. Red Camera check was unsuccessful. This indicates the image comparison made by the algorithm did not match. This does not necessarily mean that the camera is not working. The camera test only determines if there are major differences between the two images. 48 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Ghost images On a daily basis, the DVR generates multiple test images for each camera on a vehicle. These are sent to the AutoArchiver for camera checks. Before the AutoArchiver executes the camera check test algorithm, it gathers all the images for a vehicle on a given day and averages them into one image. The blended image may have ghost images. This averaged image removes unwanted artifacts that can cause false positives. The AutoArchiver generates the averaged image after all the individual images for the current day have been received. Modifying a reference image or hotspot Fleet Manager allows user to define the specific image area the camera check test function compares. This fine tuning helps eliminate section of the image that are known to change. Examples are windows and seats. To modify an existing reference image or set a hotspot: 1. After conducting a camera check and setting a reference image, double-click the image that will have a comparison area defined. A Camera Check Settings dialog box displays as shown in the figure below. 2. Modify the comparison sensitivity level. Experimentation is required to find an optimum setting. The range is 1 (lowest) to 10 (highest). Starting with a sensitivity level of 1 (default) is recommended. 3. Place the mouse within the image and define a reference region. The region will be the area checked by the comparison algorithm. MobileView Fleet Manager User Manual 49 Chapter 3: Using Fleet Manager 4. Click Set as Reference. This will set a new reference image for future camera checks and tests. 5. Click Close to exit the screen. Viewing the status of a DVR during its latest communication The Operate tab displays information about the status of a selected DVR during its last communication with the depot server. 50 MobileView Fleet Manager User Manual Chapter 3: Using Fleet Manager Figure 23: Operate tab Table 20: Operate tab Item Description Vehicle name Contains the vehicle number. Last location Contains the location of the vehicle when it last communicated with the depot server. Last online at depot Contains the last time that the DVR communicated with the depot server. Last shutdown reason Contains the reason for the last shutdown of the DVR. System on time Contains the amount of time that the DVR system has been on at the time the DVR last communicated with the server. System record time Contains the amount of time that the DVR system has recorded at the time the DVR last communicated with the server. Images recorded Contains the number of images recorded in the last recording period. Images total size Contains the size of the images recorded during the last recording period. Average frame rate Contains the average recording period in the last recording period. GPS positions recorded Contains the number of GPS positions recorded during the last recording period. MobileView Fleet Manager User Manual 51 Chapter 3: Using Fleet Manager Item Description Startups Contains the total number of startup events, plus individual totals for ignition, software, and maintenance startups. Shutdown Contains the number of shutdowns, including the ignition, power loss, software, watchdog, fault, maintenance, over temperature, under temperatur, over voltage, under voltage, and total. Voltage source Contains the input voltage to the DVR for the last recording period, including the minimum, average, and maximum. Voltage 5 VDC Contains the voltage of the 5 V supply for the last recording period, including the minimum, average, and maximum. This setting is not used. Voltage 12 VDC Contains the voltage of the 12 V supply for the last recording period, including the minimum, average, and maximum. Temperature - system Contains the temperature of the DVR for the last recording period, including the minimum, average, and maximum. 52 MobileView Fleet Manager User Manual Chapter 4 Troubleshooting and support Summary This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your equipment. Content Troubleshooting 54 Contacting us 54 Technical support 54 Online resources 55 MobileView Fleet Manager User Manual 53 Chapter 4: Troubleshooting and support Troubleshooting Failure Possible reasons Job request failure. Wrong user name and password. Ensure that you have the correct user name and password. Autodownload job request failure. When entering autodownload jobs and the AutoArchiver authentication box is checked, the system authenticates with the server. If the user does not exist on the server with administrator rights, the system ignores the autodownload job. Ensure the following: No vehicles are displaying in the main window when searching for vehicles. • Date and time are set correctly on the server and client initiating the request. • Create autodownload jobs directly from the server. • Check the AutoArchiver authentication box. • Use the AutoArchiver user account to create the job. • Ensure that you do not create more than ten auto download jobs at a time. Make sure the Vehicle box in the Vehicle List Filters area of the Vehicle Management tab is clear of any characters, including blank characters. Contacting us For help installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. If you still have questions, contact us during business hours (Monday through Friday, excluding holidays, between 5 a.m. and 5 p.m. Pacific Time). Technical support North America T 1 888 437.3287 (Toll-free in the US, Puerto Rico, and Canada) Note: Be ready at the equipment before calling. 54 MobileView Fleet Manager User Manual Chapter 4: Troubleshooting and support Online resources Here are some useful links on our website www.interlogix.com. Link Description Warranty and terms information From the Customer Support menu, select Return and Warranty Policy Statement or Sales Terms and Conditions. Customer service and technical support From the Customer Support menu, select Customer Service or Technical & Application . Select the appropriate product category for the contact information or use the menu to select a location outside the US. Many UTC Fire & Security documents are provided in English only as PDFs. To read these documents, you will need Adobe Reader, which you can download free from Adobe’s website at www.adobe.com. MobileView Fleet Manager User Manual 55 Chapter 4: Troubleshooting and support 56 MobileView Fleet Manager User Manual Index A Accessing Configuration Manager, 16 alarm events autodownload of, 35 alarms autodownloading, 35 downloading automatically, 35 alignment of camera, checking, 48 archive files configuring display of, 16, 17 archiving job output, 27 audio storage on DVR, 42, 43 Auto Download Vehicle Events and Alarms dialog box information required, 35 AutoArchiver installing, 6 AutoArchiver console window, image, 8 autodownloading vehicle events and alarms, 35 autodownloading events and alarms, 35 C camera, 48 camera checks configuring, 24 configuring notifications, 24 Camera checks autodownloading, 35 camera Checks tab Notifications, 24 Camera Checks tab frequency, 24 cameras test images, viewing, 46 Cameras tab, image, 47 MobileView Fleet Manager User Manual CCTV, 36 autodownloading, 35 requesting, 34 CCTV and Vehicle Data Management tab, image, 37 checks, camera configuring, 24 configuring notifications, 24 closing Fleet Manager, 12 color, use of, 17, 30 commands, 14 communicating with a depot server, 15 completed requests viewing, 15, 37 Configuration Manager configuring map display, 16, 17 Fleet Manager Display tab, image, 16 Job Management, 16, 17 Local Settings tab, image, 27 Message and Reporting tab, image, 25 opening, 16 path to Viewer, 16, 17 Server Status tab, image, 27 units, 16, 17 Vehicle Management, 14, 16, 30 Configuration Manager Message and Reporting tab, information displayed on, 26 configuring camera testing, 24 depot server, 18 depot server disk storage, 18, 19 depot server server, 18 display, 16 display of archive files, 17 e-mail settings, 18, 19 job failures, 21 job status reports, 26 jobs, 17, 21 local settings, 27 map display, 17 57 Index notifications, camera testing, 24 path to Viewer, 16, 17 requests, 21 retries, 21 status report messages, 25, 26 units, 16, 17 vehicle status reports, 26 connecting to a depot server, 15 contact information, 54 Fleet Manager Display tab archive files management, 16, 17 configuring map display, 16, 17 Job Management, 16, 17 path to Viewer, 16, 17 units, 16, 17 Vehicle Management, 14, 16, 30 focus of camera, checking, 48 frequency scheduling camera tests, 24 D data storage on DVRs, 42 depot connecting to, 15 depot server configuring, 18 connecting to, 15 Depot Server Settings tab disk storage and management,configuring, 18, 19 email settings, 19 general settings, 19 Diagnostics tab, image, 44 Diagnostics tab, information displayed on, 44 disk storage, depot server configuring, 18, 19 Display configuring display of data, 16 Download vehicle events and alarms, 35 downloading vehicle events and alarms, 35 DVRs data storage on, 42 E e-mail messages configuring, 21 e-mail settings configuring, 18, 19 enable/disable GraffitiDetect, 27 job copy feature, 27 Events, autodownloading, 35 exiting Fleet Manager, 12 F Fleet Management System menu commands, 14 Fleet Management System window controls, 14 Fleet Management System window, image, 13 58 G GPS data storage on DVR, 43 sub, 41 graffiti on camera checking for, 48 GraffitiDetect enable/disable, 27 H hardware requirements, 3 I images Viewing, 46 Installing AutoArchiver, 6 Fleet Manager, 8 Interface tab, image, 46 J job copy feature enable/disable, 27 job failure configuring, 21 job output archiving, 27 Job Request and Transfer Management tab, image, 32 Job Request and Transfer Management, information displayed on, 33 job requests video, 34 Job Settings tab general, 21 job failure/retries, 21 notifications, 21 job status reports configuring, 26 jobs MobileView Fleet Manager User Manual Index configuring, 21 configuring display of, 16, 17 configuring general settings, 21 configuring job failure/retries, 21 L Live tab, information displayed on, 41 local settings configuring, 27 Local Settings tab, image, 27 Log files autodownloading, 35 M main sub, 16, 17 Maintenance pane, 14 Cameras tab, image, 47 Diagnostics tab, image, 44 Diagnostics tab, information displayed on, 44 Interface tab, image, 46 Live tab, image, 41 Operate tab, image, 51 Operate tab, information displayed on, 51 Status tab, data storage on DVRs, 42 Status tab, image, 39 Status tab, information displayed on, 39, 42 Storage tab, image, 42 Management pane, 14 Job Request and Transfer Management tab, image, 32 Job Request and Transfer Management, information displayed on, 33 Vehicle Management tab, image, 29 Vehicle Management tab, information displayed on, 29 Management pane, Maintenance pane, image, 13 map configuring display of, 16, 17 menu commands, 14 Message and Reporting tab, image, 25 N notification of camera tests, configuring, 24 notifications configuring, 21 MobileView Fleet Manager User Manual O Operate tab information displayed on, 51 Operate tab, image, 51 P path to Viewer configuring, 16, 17 progressive backup of all vehicle data, 36 R report messages configuring, 25 reporting configuring, 26 requesting vehicle data, 36 video, 34 requests automatic download, 35 configuring, 21 configuring display of, 16, 17 configuring general settings, 21 configuring job failure/retries, 21 viewing, 37 requirements, 3, 4 retries configuring, 21 retrieving all vehicle data, 36 S scheduling camera tests, 24 Server Status tab, image, 27 Settings displayed on the Vehicle Management tab, 29 starting Fleet Manager, 12 status use of color to indicate, 30 status report messages configuring, 25, 26 Status tab, Maintenance pane, 39 data storage on DVRs, 42 information on DVRs, 39 storage depot server, configuring, 19 support, 54 system requirements, 3 59 Index T technical support, 54 test images Viewing, 46 Tests autodownloading, 35 tests, camera configuring, 24 configuring notifications, 24 Tests, camera configuring, 24 time scheduling camera tests, 24 U units, configuring, 17 User Data Request Form, information required, 34 V vehicle data configuring display of, 14, 16, 30 vehicle data, all retrieving, 36 vehicle events autodownload of, 35 autodownloading, 35 downloading automatically, 35 vehicle heading, 41 vehicle location, 41 vehicle position, latitude, 41 vehicle position, longitude, 41 vehicle speed, 41 vehicle status reports configuring, 26 video difficulty viewing remotely, 38 requesting, 34 storage on DVR, 42 viewing, 15, 37 Video autodownloading, 35 Viewer configuring path to, 17 Viewer, image, 38 viewing requested video, 15, 37 test images, 46 60 MobileView Fleet Manager User Manual
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