Intermec Technologies 01CN50 Handheld device WCDMA/GSM/GPRS/EDGE/802.11bg/BT User Manual CN50um01
Intermec Technologies Corporation Handheld device WCDMA/GSM/GPRS/EDGE/802.11bg/BT CN50um01
Contents
- 1. Users Manual
- 2. Compliance Insert
Users Manual
CN50 Mobile Computer
User’s
Manual
ii CN50 Mobile Computer User’s Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2009 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(www.openssl.org).
This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).
This product uses Regex++, Index software during its operational phases. The owner of Regex++
has granted use of the software to anyone provided such use is accompanied by the following
copyright and permission notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Copyright © 1998-2001 Dr John Maddock
Permission to use, copy, modify, distribute and sell this software and its documentation for any
purpose is hereby granted without fee, provided that the above copyright notice appear in all
copies and that both that copyright notice and this permission notice appear in supporting
documentation. Dr John Maddock makes no representations about the suitability of this software
for any purpose. It is provided “as is” without express or implied warranty.
Contents
CN50 Mobile Computer User’s Manual iii
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
1 Using the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introducing the CN50 Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Removing and Installing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Maximizing Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Checking the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the Color-Coded Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Capitalizing Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Entering Letters With the Numeric Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Configuring the Backlight Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Adjusting the Volume of the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Understanding the Screen Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Aligning the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Configuring the Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Reading Bar Codes With the Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Capturing a Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Capturing a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Contents
iv CN50 Mobile Computer User’s Manual
Using the Color Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using a microSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enabling the Integrated GPS on the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Using the GPSID Installed on the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Learning About Additional GPS Options for the CN50. . . . . . . . . . . . . . . . . . . . . .23
2 Connecting and Configuring the CN50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the CN50 to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the CN50 for Your Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Connecting the CN50 to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting the CN50 Using 802.11b/g Radio Communications . . . . . . . . . . . . .28
Connecting the CN50 Using Bluetooth Communications . . . . . . . . . . . . . . . . . . .29
Connecting the CN50 to a Wireless Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting the CN50 Using Ethernet Communications . . . . . . . . . . . . . . . . . . . .31
Connecting the CN50 Using USB Communications . . . . . . . . . . . . . . . . . . . . . . . . 32
Configuring the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Turning On the Phone Using the Wireless Manager . . . . . . . . . . . . . . . . . . . . . . . . . 32
Activating the CDMA Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Activating the UMTS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Connecting to an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting to a Network With a RAS Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting to a Network with a VPN Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
3 Developing and Installing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Developing Applications for the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Installing Applications on the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Installing Applications Using SmartSystems Foundation. . . . . . . . . . . . . . . . . . . .43
Installing Applications Using Microsoft ActiveSync . . . . . . . . . . . . . . . . . . . . . . . . .44
Installing Applications Using a microSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Installing Applications Using Wavelink Avalanche . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Upgrading the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
CN50 Mobile Computer User’s Manual v
Upgrading the CN50 Using a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Upgrading the CN50 Using SmartSystems Foundation . . . . . . . . . . . . . . . . . . . . .48
4 Troubleshooting and Maintaining the CN50. . . . . . . . . . . . . . . . . . . . . . . . 51
Calling Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Troubleshooting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Resetting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Warm Booting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cold Booting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Clean Booting the CN50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cleaning the CN50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Physical and Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
C Keypads and Keystrokes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Standard Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
D Imager Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Imager Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Before You Begin
vi CN50 Mobile Computer User’s Manual
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the
equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or
contain special instructions for handling a particular condition or
set of circumstances.
Before You Begin
CN50 Mobile Computer User’s Manual vii
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
Web Support
Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF). To order printed versions of the Intermec
manuals, contact your local Intermec representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Service Location Support
For the most current listing of service locations, go to
www.intermec.com and click Support >Returns and Repairs >
Repair Locations.
For technical support in South Korea, use the after service locations
listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
E-mail: mjyun@awoo.co.kr
Before You Begin
viii CN50 Mobile Computer User’s Manual
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr
Who Should Read This Manual
This manual is for the person who is responsible for installing,
configuring, and maintaining the CN50 Mobile Computer.
This manual provides you with information about the features of the
CN50, including how to install, configure, operate, maintain, and
troubleshoot it.
Before you work with the CN50, you should be familiar with your
network and general networking terms, such as IP address.
Related Documents
The Intermec web site at www.intermec.com contains our
documents (as PDF files) that you can download for free.
To download documents
1Visit the Intermec web site at www.intermec.com.
2Click Support > Manuals.
3In the Select a Product field, choose the product whose
documentation you want to download.
To order printed versions of the Intermec manuals, contact your local
Intermec representative or distributor.
Before You Begin
CN50 Mobile Computer User’s Manual ix
Patent Information
Product is covered by one or more of the following patents:
4953113; 4961043; 4970379; 4988852; 5019699; 5021642; 5038024;
5081343; 5095197; 5144119; 5144121; 5182441; 5187355; 5187356;
5195183; 5216233; 5216550; 5218191; 5227614; 5233172; 5241488;
5243602; 5258606; 5278487; 5288985; 5308966; 5322991; 5331136;
5331580; 5342210; 5349678; 5359185; 5371858; 5373458; 5389770;
5397885; 5410141; 5414251; 5416463; 5442167; 5464972; 5468947;
5468950; 5477044; 5486689; 5488575; 5500516; 5502297; 5504367;
5508599; 5514858; 5530619; 5534684; 5536924; 5539191; 5541419;
5548108; 5550362; 5550364; 5565669; 5567925; 5568645; 5572007;
5576529; 5592512; 5594230; 5598007; 5608578; 5616909; 5619027;
5627360; 5640001; 5657317; 5659431; 5671436; 5672860; 5684290;
5719678; 5729003; 5742041; 5761219; 5764798; 5777308; 5777309;
5777310; 5786583; 5793604; 5798509; 5798513; 5804805; 5805807;
5811776; 5811777; 5818027; 5821523; 5828052; 5831819; 5834749;
5834753; 5837987; 5841121; 5842070; 5844222; 5854478; 5862267;
5869840; 5873070; 5877486; 5878395; 5883492; 5883493; 5886338;
5889386; 5892971; 5895906; 5898162; 5902987; 5902988; 5912452;
5923022; 5936224; 5949056; 5969321; 5969326; 5969328; 5979768;
5986435; 5987192; 5987499; 5992750; 6003775; 6012640; 6016960;
6018597; 6024289; 6034379; 6036093; 6039252; 6064763; 6075340;
6095422; 6097839; 6102289; 6102295; 6109528; 6119941; 6128414;
6138915; 6149061; 6149063; 6152370; 6155490; 6158661; 6164542;
6164545; 6173893; 6195053; 6234393; 6234395; 6244512; 6249008;
6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076;
6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152;
6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523;
6732930; 6859190; 6889903; 6967280; 7027037; 7035466; 7090137;
7121467.
There may be other U.S. and foreign patents pending.
Before You Begin
x CN50 Mobile Computer User’s Manual
1
1Using the Computer
This chapter introduces the CN50 Mobile Computer with
Windows® Mobile® 6.1 and contains these topics:
•Introducing the CN50 Mobile Computer
•Using the Battery
•Using the Keypad
•Adjusting the Volume of the Speaker
•Using the Touch Screen
•Understanding the Status LEDs
•Using the Imager
•Using the Color Camera
•Using a microSD Card
•Enabling the Integrated GPS on the CN50
Chapter 1 — Using the Computer
2 CN50 Mobile Computer User’s Manual
Introducing the CN50 Mobile Computer
The Intermec CN50 Mobile Computer is a small, sleek, and stylish
mobile computer built on the Microsoft® Windows® Mobile 6.1
operating system. The CN50 uses dual ARM processors to provide
high throughput and is the only mobile computer with the latest
High Speed Uplink Packet Access (HSUPA). The CN50 is also the only
mobile computer that can be reprovisioned from a CDMA to a GSM/
UMTS network.
CN50 Mobile Computer
Here are more great features of the CN50:
•A digital compass to enhance GPS navigation and improve
geotagging of captured images.
•An accelerometer that can automatically rotate the display
between portrait, landscape and upside-down viewing.
•The highest quality color camera in a mobile computer.
•An area imager that supports reading bar codes, signature capture,
and Enhanced Mobile Document Imaging (eMDI).
The CN50 Mobile Computer with an IEEE 802.11b/g radio
installed is Wi-Fi® certified for interoperability with other
802.11b/g wireless LAN devices.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 3
Use this manual to understand how to use the CN50 and other
features and options available on it. For information about Windows
Mobile 6.1 applications installed on the CN50, refer to the online
help.
Using the Battery
The CN50 uses an AB24 standard or AB25 extended battery as its
main power source. The standard battery has a 7.2 Watt hour capacity,
and the extended battery has a 14.4 Watt hour capacity. Several
factors determine the life of your battery, such as extreme
temperatures, input devices, and your usage.
You must fully charge the battery before you can use the CN50. When
you change the battery, an internal super capacitor maintains your
status, memory, and real-time clock for approximately 5 minutes.
For replacement batteries, contact your Intermec representative.
Charging the Battery
Make sure you fully charge the AB24 or AB25 battery before you use
your CN50. You can charge the battery before or after you install it in
the CN50. A fully discharged battery charges in approximately 4
(AB24) to 6 (AB25) hours.
To charge the battery
•Insert up to four batteries into the AC21 quad battery charger.
The battery used in this device may present a fire or chemical
burn hazard if it is mistreated. Do not disassemble it, heat it
above 100°C (212°F) or incinerate it. Dispose of used batteries
promptly. Keep away from children.
If you fail to replace the low battery immediately, you may lose
important data or applications.
Note: If the CN50 is not using external power and you remove the
battery pack, the CN50 goes into Suspend mode.
Chapter 1 — Using the Computer
4 CN50 Mobile Computer User’s Manual
•Install the battery in the CN50 and insert the CN50 into the AD23
charge-only multidock or AD24 Ethernet multidock.
•Attach an AE37 AC adapter or AE36 vehicle battery adapter.
Use the next table to understand how long it takes to charge your
batteries in each of the CN50 charger or dock accessories.
Removing and Installing the Battery
To maximize the time allowed to replace the main battery pack, put
the CN50 in suspend mode before removing the battery pack.
To remove and install the battery
1Press and hold £ for about 2 seconds. When you release £, the
CN50 goes into suspend mode.
2If necessary, disconnect the handstrap from the top of the CN50.
Charging Times for CN50 Batteries
CN50 Charging Accessory AB24 Charging Time AB25 Charging Time
AC21 quad battery charger 4 hours 6 hours
AD23 charge-only multidock 4 hours 6 hours
AD24 Ethernet multidock 4 hours 6 hours
AE36 Vehicle battery adapter 4 hours 6 hours
AE37 AC adapter 4 hours 6 hours
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 5
3Push forward on the battery release tab until the battery releases,
and then lift it away from the CN50.
4Insert a fully charged battery into the CN50, and press down on
the battery until it clicks into place.
5If necessary, replace the handstrap.
Maximizing Battery Life
Batteries are chemical devices. If the batteries are left sitting on a shelf
for long periods of time outside the CN50, the batteries slowly
discharge, eventually to zero if left uncharged. The battery chemistry
resists normal degradation if you store the battery in a charger as
opposed to leaving the battery in a discharged state. See the following
table for tips to maximize the life of your battery.
Battery Conservation Tips
When You Want To: Do This to Save Battery Power:
Operate the CN50 and the
Low Battery status icon
appears or the Battery light
comes on.
Press £ to turn off the CN50. Remove the
battery and insert another fully charged
battery within 5 minutes or you may lose data.
Or, you can connect the CN50 to an external
power source.
Stop using the CN50 for 5
minutes or longer.
Make sure the low battery icon is not on the
screen and that the Battery light is not turned
on. Press £ to turn off the CN50.
Chapter 1 — Using the Computer
6 CN50 Mobile Computer User’s Manual
Checking the Battery Status
The easiest way to check the status of your battery is to look at the
battery icon on the status bar of your CN50.
Store the CN50 for more
than a day.
If you are storing the CN50 for a few days, like
over the weekend, install the charged battery
or attach the CN50 to a power source.
If you are storing the CN50 for longer, remove
and charge the battery, then store both the
battery and the CN50 in a cool location.
If the battery in storage is not used in several
months, you should recharge the battery to
keep it at its performance peak.
Store the battery outside the
CN50.
Store the batteries in a charger.
Battery Conservation Tips (continued)
When You Want To: Do This to Save Battery Power:
Battery Icon Status
Icon Status
Battery is fully charged.
Battery has a medium charge. You should be able to work for several
more hours before changing batteries.
Battery is low. You need to replace the battery soon.
Battery is critically low. You need to replace the battery now.
Battery is charging.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 7
The Battery Status LED below your CN50 display indicates the
charging status of your battery.
Using the Keypad
Use the following sections to understand how to use the keypad. For
information on remapping the keypad, you can download the Device
IDL Resource Kit from the Intermec web site at www.intermec.com/
idl.
The CN50 comes with a numeric keypad or a QWERTY keypad. The
QWERTY keypad is designed for applications that require primary
input of alphabetic data. This keypad also provides special characters,
numbers, symbols, and functions by pressing color-coded key
sequences.
The numeric keypad is for applications that require mainly numeric
data. This keypad also lets you enter special characters, including the
alphabet, by pressing color-coded key sequences.
Understanding the Battery Status LED
LED State Description
Steady green when the CN50 is
connected to external power
The battery is more than 97% charged.
Blinking red The battery is low. CN50 goes into
Suspend mode. Charge or replace the
battery.
Steady red when the CN50 is
connected to external power
The battery is charging.
Steady red when the CN50 is
not connected to external
power
The software is not working properly.
Steady amber The battery is missing or is unable to
charge because the temperature is outside
of the charging range.
Off The CN50 is not on external power and the
battery is operating normally.
Chapter 1 — Using the Computer
8 CN50 Mobile Computer User’s Manual
CN50 Numeric Keypad
CN50 QWERTY Keypad
Using the Color-Coded Keys
Each keypad provides color-coded keys to let you access additional
characters, symbols, and functions printed on the keypad overlay.
Once you understand how to use the color-coded keys and key
sequences, you can access all of the additional features printed on the
keypad overlay.
Esc
Enter
4
1
7
2
5
8
0
3
6
9
Enter
Space
C
X
ZV B NM
F
D
S
AG H JKL
R
E
W
QTYIOP
U
123
456
78
0
9
Esc
‘
:/
sym
%+
’*
&
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 9
There are two color-coded modifier keys on the numeric keypad: the
orange [ key and the green § key. There is one orange [ color-coded
modifier key on the QWERTY keypad.
Capitalizing Characters
You can capitalize characters individually, or you can type all capital
letters by enabling Caps Lock.
To capitalize a single character
•On the QWERTY keypad, press the [ key, and then the A key to
select the Shift function. Press the [ key, and the character.
•On the numeric keypad, press the § key, and then the 1 key.
Select the key with the letter you want to capitalize. Press 1 again
to return to lowercase letters.
To enable Caps Lock
•On the QWERTY keypad, press [, then the up arrow key. Press [
again to disable the Caps Lock.
•On the numeric keypad, press ] 1.
Using the Color-Coded Keys
You Want to: Press: Example
Use an orange character or
function printed above a key.
[ key (LED turns on) and
then the key with the character
or function printed above it
(LED turns off).
On the CN50 QWERTY
keypad, press [ and then O
to select the ! key.
Use a green character or
function printed above a key.
] key (LED turns on) and then
the key with the character or
function printed above it (LED
turns off).
On the CN50 numeric
keypad, press ] and then #
to select the o function.
Lock the orange or green key to
stay on.
[ or ] once. On the CN50 numeric
keypad, press ] once. The
green LED turns on and stays
on.
Unlock the green or orange key. [ or ] once. Press ¤ or § once to unlock
the key. The LED turns off.
Chapter 1 — Using the Computer
10 CN50 Mobile Computer User’s Manual
To disable Caps Lock
•On the QWERTY keypad, press the [ key again.
•On the numeric keypad, press 1 again.
For information on how to enter specific characters with keystrokes,
see Appendix C, “Keypads and Keystrokes” on page 73.
Using the Power Button
When you press the Power button (^), you put the CN50 into
suspend mode. In this lower power mode, the CN50 continues to
supply power to all memory, but turns off power to most hardware
such as the display. This power-saving feature is designed to prolong
battery life.
Entering Letters With the Numeric Keypad
To enter letters on the numeric keypad, you need to press the ] key
and the number key as many times as necessary to access the letter
you need since each number key has one to four letters or functions.
For example, to type a lowercase z
•Press ]9999.
Configuring the Backlight Settings
By default, the CN50 goes into Screen Off mode when there is no
activity on the computer. Screen Off mode turns off the backlight and
display. Press a key or tap the screen to resume activity.
To configure the backlight
1Tap Start > Settings > the System tab > the Backlight icon > the
Battery Power tab.
2With Turn off backlight if device is not used for checked, select
the timeout value (10 seconds, 30 seconds, or 1 to 5 minutes).
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 11
Adjusting the Volume of the Speaker
You can adjust the computer volume for your needs and your
environment. The volume includes sounds you hear when you tap the
screen or scan bar codes with a scanner. You can set the volume to off,
very low, low, medium, high, and very high (default).
To adjust the volume of the speaker with the Volume icon
1Tap the Volume ( ) icon at the top of the screen.
2Use your stylus to adjust the volume slider.
Using the Touch Screen
The CN50 has a 240 x 320 pixel color touch screen display. The
Windows Mobile 6.1 start screen has three distinct areas: the
navigation bar, today screen, and command bar.
Windows Mobile 6.1 Start Screen
Navigation bar
Today screen
Command bar
Chapter 1 — Using the Computer
12 CN50 Mobile Computer User’s Manual
Using the Stylus
Your computer has a stylus for selecting items and entering
information on the touch screen.
Understanding the Screen Icons
Use the screen icons on the navigation bar and the command bar to
see the network connection status and other system information. For
information about the battery icons, see “Checking the Battery
Status” on page 6. Some standard Microsoft icons are included in
this table.
Functions You Can Perform With the Stylus
Action Description
Tap Touch the screen once with the stylus to select options,
open or close applications, or launch menus from the
Command bar.
Drag Hold the stylus on the screen and drag across the screen to
select text and images.
Tap and hold Tap and hold the stylus on an item to see a menu of
actions available for that item. On the pop-up menu that
appears, tap the action you want to perform.
Screen Icons
Icon Description
The volume is turned off. To turn the volume back on, tap this icon
and choose your setting.
The computer is connected to the network.
The computer is not connected to the network.
The 802.11b/g radio is connected to the wireless network.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 13
Aligning the Touch Screen
If the touch screen does not respond when you tap it with the stylus,
you may need to calibrate the screen.
To calibrate the touch screen
1Tap Start > Settings > the Systems tab > Screen.
2Tap Align Screen and follow the instructions to align the screen.
3Click ok.
If you are unable to align the touch screen, you may need to cold boot
the CN50. For help, see “Cold Booting the CN50” on page 58.
Understanding the Status LEDs
The CN50 has three status LEDs.
Status LEDs
Note: If the touch screen is so out of alignment that you cannot
open the Start menu, you can try to align the screen menu using
the keypad. For help, see the next procedure.
Key status LED
Notification LED
Good Read LED
Chapter 1 — Using the Computer
14 CN50 Mobile Computer User’s Manual
The next table describes the notification LED, good read LED, and
key status LED. For information about the battery status LED, see
“Understanding the Battery Status LED” on page 7.
Using the Imager
The CN50 contains an internal imager that enables you to do much
more than read bar codes. You can also use the imager to perform
signature capture and document capture as part of your business
application. The next few sections explain how to configure and use
the imager and provide information on using signature capture and
document capture.
Configuring the Imager
The CN50 ships with an internal imager to read and enter bar code
data. By default, these bar code symbologies are enabled on the CN50:
•Code 39
•Code 128/GS1-128
•DataMatrix
•PDF417
•EAN/UPC
Understanding the Status LEDs
LED Color Description
Notification Orange The CN50 is notifying you of a pending
alarm or message.
Good Read Green The CN50 has successfully decoded a
bar code.
Key Status Green Caps Lock is enabled if you have a
QWERTY keypad.
Green function keys are enabled if you
have a numeric keypad.
Amber Orange function keys are enabled.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 15
If you are using bar code labels that are encoded in a different
symbology, you need to enable the symbology on the CN50. To easily
enable or disable symbologies, read one of the bar codes in the table
called “Symbology Bar Codes” on page 81.
You can use EasySet to create configuration bar codes specific to your
system. You can download a free copy of EasySet from the CN50 page
on the Intemec web site at www.intermec.com.
To develop an application you can use to configure the imager, use
the Data Collection Resource Kit. The resource kit is part of the
Intermec Developer Library (IDL) and can be downloaded from the
Intermec web site at www.intermec.com/idl.
Use the next section to understand how to read a bar code with the
imager.
Reading Bar Codes With the Imager
Your CN50 comes with an area imager. The area imager is equipped
with a laser pointer to help you aim at bar codes, allow you to read 2D
bar code symbologies, and support omni-directional (360°) scanning.
Omni-directional scanning lets you position the CN50 in any
orientation to read a bar code label.
To read a bar code
1Press ^ to turn on the CN50.
2Point the scanner window at the bar code label, and hold the
CN50 steady a few inches from the label.
3Press the Scan button. The laser pointer and illumination beam
and frame appear.
Chapter 1 — Using the Computer
16 CN50 Mobile Computer User’s Manual
4Use the laser pointer as a guide and aim toward the middle of the
bar code. Make sure that the illumination frame covers the bar
code you are trying to decode.
When the CN50 successfully reads a bar code label, you hear a high
beep, and the Good Read LED turns on briefly.
5Release the Scan button.
Capturing a Signature
Signature capture is a process in which the imager in the Intermec
computer takes a picture of a specified area, usually the signature line
on a receipt or other printed form. The capture area is usually defined
in relation to the location of a nearby bar code. The capture process
produces an image file (either .bmp or .jpg format) which you can use
in your back-office operations. For example, you could shorten order
processing time by sending order confirmations wirelessly back to the
office. For more information on using signature capture, download
the Data Collection Resource Kit which is part of the Intermec
Developer Library (IDL), from the Intermec web site at
www.intermec.com/idl.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 17
Capturing a Document
Intermec Enhanced Mobile Document Imaging (eMDI) is an image
capture application that enables users to capture document images
while in the field. Using the imager on your CN50, eMDI allows you
to convert paper documents into document images that are saved on
your mobile computer.
eMDI streamlines back-office operation and reduces data entry time
because document images can be transmitted from the field to
backoffice applications over wireless networks. With this, customer
service and other staff gain real-time access to document images, via
their enterprise systems, which can be used to answer customer
queries, issue invoices, and update records.
You can download a demo version of eMDI from the CN50 page on
the Intermec web site at www.intermec.com. To get the full version
of eMDI, you need to purchase the eMDI Client Software License
(P/N 454-025-001). For more information, contact your local
Intermec representative
Using the Color Camera
The high quality color camera with flash is a standard feature of the
CN50. You can take photos in high, normal, or low quality, with
image sizes up to 640x480 pixels. When you take a picture, the images
are saved as .img files and stored in the /My Documents/My Pictures
folder.
CN50 Color Camera
Camera
Chapter 1 — Using the Computer
18 CN50 Mobile Computer User’s Manual
You can use the Pictures & Videos application on the CN50 to take,
view, and edit pictures or record and launch video clips stored on the
CN50 or a storage card. You can also send pictures and video clips to
others or save an image as the background on the Today screen.
After you have opened up the camera, you can configure camera
options by tapping Menu > Options.
To take a picture with the camera
1Tap Start > Programs > Pictures & Videos.
2Tap the Camera icon in the grid, or tap Camera in the taskbar.
3Using the screen as a viewfinder, move the camera until you have
the image you want to capture.
4Press Enter to save the image. If you select to save your pictures to
Main memory, they are saved to permanent storage on the CN50.
To set options for saving pictures
1From the Pictures & Videos application, tap Menu > Options.
2Set these options:
•(Optional) A filename prefix. The default filename prefix is
.img.
•Where you want to save picture files
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 19
•The compression level.
3Click ok.
Using a microSD Card
You can use a micro Secure Digital (SD) card to increase file storage
and install software. The CN50 supports an optional 32 GB
maximum capacity microSD™. The microSD card slot is located in
the battery compartment.
To install a microSD card
1Remove the battery. For help, see “Removing and Installing the
Battery” on page 4.
2Swing the card access door clockwise to expose the SIM card and
microSD card slots.
3Insert the microSD card in the bottom slot and push in until it
clicks into place.
4Install the battery.
5Press £ to turn on the CN50:
•You should be able to navigate to the SDMMC Disk folder and
see the contents of the microSD card.
Chapter 1 — Using the Computer
20 CN50 Mobile Computer User’s Manual
•If the microSD card is bootable, your CN50 boots from the
card.
•If the microSD card contains operating system upgrade
files, the upgrade process automatically starts. For more
information, see “Upgrading the System Software” on
page 46.
For troubleshooting information, see “Troubleshooting the CN50”
on page 52.
Enabling the Integrated GPS on the CN50
The CN50 comes equipped with an integrated Global Positioning
System (GPS) receiver, it can deliver standards-based National Marine
Electronics Association (NMEA) data strings to GPS applications.
Intermec recommends that you use the GPS Intermediate Driver
(GPSID) instead of directly accessing the GPS hardware. The GPSID
is a Microsoft software component that interacts between
applications and the GPS hardware.
Using the GPSID allows Intermec support for Extended Ephemeris,
which enhances GPS performance by:
•reducing the amount of time it takes your GPS receiver to acquire
a fix.
•eliminating the need to obtain precise satellite data information
from the GPS satellites.
And, as a Microsoft software component, the GPSID also provides
these benefits:
•Allows multiple applications to simultaneously access the GPS
data stream.
•Provides access to GPS data without requiring applications to
recognize and parse NMEA syntax.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 21
Using the GPSID Installed on the CN50
To use the GPSID installed on your CN50, you need to configure the
GPSID settings.
To configure your GPSID settings
1Tap Start > Settings > the System tab.
2Tap External GPS. The GPS Settings screen appears.
3On the Programs tab, select the COM port that you want your
programs to use to get GPS data from your CN50.
4Tap the Hardware tab, and select these settings.
GPS hardware port: COM3
Baud rate: 57600
Note: COM1 and COM3 are reserved.
Chapter 1 — Using the Computer
22 CN50 Mobile Computer User’s Manual
5Tap the Access tab and select the Manage GPS automatically
check box.
6Tap ok.
Chapter 1 — Using the Computer
CN50 Mobile Computer User’s Manual 23
Learning About Additional GPS Options for the CN50
Intermec provides enhanced feature support for the Extended
Ephemeris data capability. For the latest Extended Ephemeris data
files and other CN50 downloads, visit the CN50 downloads page on
the Intermec web site at www.intermec.com. For more information
about programming for Extended Ephemeris GPS, visit the Intermec
Developer Library at www.intermec.com/idl.
Chapter 1 — Using the Computer
24 CN50 Mobile Computer User’s Manual
25
2Connecting and Configuring the
CN50
Use this chapter to understand how to configure the CN50
to communicate in your network. This chapter contains
these topics:
•Connecting the CN50 to a PC
•Configuring the CN50 for Your Network
•Connecting the CN50 to Your Network
•Configuring the Phone
•Connecting to an ISP
•Connecting to a Network With a RAS Account
•Connecting to a Network with a VPN Server
Chapter 2 — Connecting and Configuring the CN50
26 CN50 Mobile Computer User’s Manual
Connecting the CN50 to a PC
You can use Microsoft ActiveSync to establish a connection between
your CN50 and PC. ActiveSync lets you transfer files, synchronize
files, remotely debug, and perform other device management
activities. ActiveSync is a free application available from the Microsoft
web site.
To establish an ActiveSync partnership between your CN50 and PC,
you need to physically connect your CN50 to your PC using these
accessories:
•CN50 AC adapter
•USB to mini-USB cable
To establish an ActiveSync partnership
1Download ActiveSync from the Microsoft Windows Mobile CD
and install ActiveSync on your PC. When installation is complete,
the Get Connected dialog box appears.
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 27
2Follow the onscreen instructions to establish a partnership. When
the partnership is established, the Microsoft ActiveSync screen
appears on your PC.
Configuring the CN50 for Your Network
You have several options for configuring the CN50 to connect to your
network:
•You can use the Scan-to-Connect utility, which is part of
SmartSystems Foundation, to quickly provide the CN50 with the
minimal information necessary to connect to a secure network.
You can download SmartSystems Foundation and the Scan-to-
Connect utility from www.intermec.com/SmartSystems.
•You can connect the CN50 to your PC using an ActiveSync
connection and download the SOTI client. You can use the SOTI
client to manage your CN50s with the MobiControl software
application for device management and remote control. You can
download a trial version of MobiControl from the Intermec web
site. From www.intermec.com, select Products > Applications
and Software > Device and Data Management.
Chapter 2 — Connecting and Configuring the CN50
28 CN50 Mobile Computer User’s Manual
•You can use Microsoft APIs and Development Tools for Windows
Mobile 6. These tools are available from the Microsoft Developer’s
Network web site at http://msdn.microsoft.com/en-us/
default.aspx.
Connecting the CN50 to Your Network
The CN50 is a versatile mobile computer that you can easily add to
your wireless or wired data collection network. You can connect your
CN50 using:
•802.11b/g radio communications.
•Bluetooth communications.
•Ethernet communications
•USB communications.
Connecting the CN50 Using 802.11b/g Radio Communications
Your CN50 has an 802.11b/g radio to transfer data using wireless
communications. This section assumes that your wireless network is
set up, including your access points.
To configure 802.11b/g radio parameters
1Tap Start > Settings > the Connections tab.
2Tap Wi-Fi. The Configure Wireless Network page appears.
3In the Network Name field, type in the name of your network and
then tap Next. The Configure Network Authentication page
appears.
4From the Authentication list, choose either Open, Shared, WPA,
WPA-PSK, WPA2, or WPA-PSK.
•If you choose Open or Shared, Data Encryption is
automatically set to WEP and the key is automatically
provided.
Make sure all components with antennas are at least 30 cm (1 ft)
apart when power is applied. Failure to comply could result in
equipment damage.
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 29
•If you choose WPA or WPA2, Data Encryption is
automatically set to TKIP.
•If you choose WPA-PSK or WPA2-PSK, Data Encryption is
automatically set to TKIP and you need to enter a Network
key.
5Tap Next.
6For EAP type, select PEAP from the list and tap Finish. You
return to the Configure Wireless Networks page.
7Tap Connect. The CN50 prompts you to enter this network
information:
•User name
•Password
8Tap OK. You device will connect to the network.
9Make sure that your CN50 is talking to the network and that the
network can see your CN50.
Connecting the CN50 Using Bluetooth Communications
You CN50 is Bluetooth™-enabled, which lets you connect to other
Bluetooth devices, such as printers.
You need to turn on the Bluetooth radio before you can discover and
connect to other Bluetooth devices. By default, the radio is turned off.
To turn on the Bluetooth radio
1Tap Start > Settings > the Connections tab > Bluetooth > the
Mode tab.
2Tap Turn on Bluetooth.
Chapter 2 — Connecting and Configuring the CN50
30 CN50 Mobile Computer User’s Manual
3(Optional) If you want your CN50 to be visible to other Bluetooth
devices, tap Make this device visible to other devices.
4Click ok.
The Bluetooth radio maintains its current state through a warm or
cold boot and maintains virtual COM ports. But, if you clean boot
your CN50, you need to recreate pairings to devices.
Connecting the CN50 to a Wireless Printer
To configure your CN50 for Bluetooth wireless printing, you need to:
•make sure Bluetooth power is on. For help, see the procedure in
“Connecting the CN50 Using Bluetooth Communications” on
page 29.
•create an application that opens the wireless printing COM port
on your CN50. For help, see the Bluetooth Resource Kit, which is
part of the Intermec Developer Library (IDL), available from the
Intermec web site at www.intermec.com/idl.
•select the current wireless printer on the CN50. For help, see the
next procedure.
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 31
To select the current wireless printer
1Select Start > Settings > the System tab > Wireless Printing.
2Tap Search to find a printer, or tap Manual to enter a device
address. Follow the onscreen instructions to select the current
wireless printer.
3(Optional) Tap Print Test Page. The printer prints out the test
page.
Connecting the CN50 Using Ethernet Communications
You connect your CN50 to your Ethernet network with an ethernet
cable and an AD24 ethernet multidock.
To use your CN50 in an Ethernet network
1Connect your CN50 to an ethernet network with an AD24.
Ethernet communications is automatically enabled on your CN50.
2Make sure that your CN50 is communicating with the network
and that the network can see your CN50.
Note: You can also print wirelessly using Microsoft APIs with
Bluetooth extensions for Winsock and Bluetooth virtual COM ports.
For help, see the IDL, available from the Intermec web site at
www.intermec.com/idl.
Chapter 2 — Connecting and Configuring the CN50
32 CN50 Mobile Computer User’s Manual
Connecting the CN50 Using USB Communications
You can use the CN50 AC adapter to transmit data to and receive data
from another device through USB communications. For more
information about this accessory and how to order it, see
“Accessories” on page 90.
Configuring the Phone
The CN50 supports two types of cellular phone technology:
•CDMA
•UMTS
With a radio module installed in the CN50, you can send and receive
telephone calls as well as transmit data through wide-area (WAN)
cellular networks.
The CN50 provides a phone speaker, microphone, and speakerphone.
It also supports the use of a Bluetooth headset or hands-free kit. The
factory default setting for the phone is disabled.
After you have turned on the phone and activated it, you can
customize the features of the phone and network settings. For help,
refer to the online help on your CN50.
Turning On the Phone Using the Wireless Manager
You can use the Wireless Manager to enable and disable Bluetooth,
Wi-Fi, and the phone on your CN50.
To turn on the phone using the wireless manager
1Tap Start > Settings > the Connections tab > Wireless Manager.
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 33
2In the Wireless Manager, tap Phone. The phone turns on.
3Tap Menu > Phone Settings to configure the phone. For help, see
the next procedure, “Activating the CDMA Phone.”
4Tap Done to close the Wireless Manager.
Activating the CDMA Phone
The CDMA WAN radio module is installed at the factory. To activate
your CDMA CN50 device, you need to contact the carrier you have
chosen and set up accounts for each device. Use the following table to
view the carriers that Intermec currently supports. If your carrier is
not listed in the table, please contact Intermec product support to see
if it is now supported.
The carrier will require the Electronic Serial Number (ESN) to start
the activation process. You can find the ESN:
Currently Supported Carriers
Country Carriers
United States Alltel, Sprint, Verizon
Canada Bell Mobility, Telus
Chapter 2 — Connecting and Configuring the CN50
34 CN50 Mobile Computer User’s Manual
•on a label located in the upper right corner of the battery
compartment.
•on the outside of the CN50 shipping box.
The activation process is slightly different for each CDMA carrier.
Your carrier sales contact and an Interme representative can guide you
through the process.
After you supply the ESN to your carrier, they will respond with values
that you must enter using the Windows Mobile Activation Wizard (if
required). Some of the supported carriers do not require you to enter
any values. The following table shows the carriers, the correct
activation method to use, and the values that you need to activate
your phone.
Values Required for CDMA Phone Activation
Carrier Activation Method Activation Values You Need
Alltel Dial *22899 None - all parameters are automatically
transferred wirelessly.
The Activation Wizard is disabled for
Alltel.
Bell Mobility Activation Wizard •Service Programming Code (SPC),
also called the activation code.
•Mobile Directory Number (MDN)
•Mobile Station Identification
Number (MSIN)
•System ID (SID)
•Network ID (NID)
•Mobile Country Code (MCC)
•Mobile Network Code (MNC)
•Username
•Password
Sprint Activation Wizard •Master Subsidy Lock (MSL), also
called the activation code
•MDN
•Mobile Station Identifier (MSID)
Telus Dial *22803 None - all parameters are automatically
transferred wirelessly.
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 35
After you complete the activation process, the settings you enter are
permanently stored in the CDMA module. Changing the OS or SSPB
loads will not affect any of the settings or activation parameters
stored in the WAN modem.
To start the Activation Wizard
1Tap Start > Phone from the Today screen.
2In the Phone application, tap Menu > Activation Wizard from
the bottom of the screen.
Activating the UMTS Phone
You use a SIM card to activate the UMTS/HSPA phone on the CN50.
You can purchase the SIM card from your network provider. You
insert the SIM card in the battery cavity on the back of the CN50. For
more information, please contact your local Intermec representative.
To install the SIM card
1Disconnect the handstrap from the top of the CN50.
2Push forward on the battery release tab until the battery releases,
and then lift the battery away from the CN50.
3Swing the card access door clockwise to expose the SIM card and
microSD card slots.
4Insert the SIM card into the top slot until it clicks in place.
5Close the card access door.
6Insert the battery and press down until it clicks in place.
Reconnect the handstrap.
7Press ^ to turn on the CN50.
Verizon Dial *22899 None - all parameters are automatically
transferred wirelessly.
You can also use the Activation Wizard
with Verizon.
Values Required for CDMA Phone Activation (continued)
Carrier Activation Method Activation Values You Need
Chapter 2 — Connecting and Configuring the CN50
36 CN50 Mobile Computer User’s Manual
Making a Phone Call
After you activate your phone, you are ready to start making phone
calls.
To make a phone call
1Tap Start > Phone.
2Tap the keys to enter the telephone number you want to call.
3Tap the Talk button.
Connecting to an ISP
You can connect to your Internet Service Provider (ISP), and use the
connection to send and receive e-mail messages and view web pages.
Get an ISP dial-up access telephone number, a user name, and a
password from your ISP.
Tap the Help icon at any time to view additional information for the
wizard or the settings.
To connect to an Internet service provider
1Tap Start > Settings > Connections tab > Connections.
2Under My ISP, tap Add a new modem connection.
3Enter a name for the connection, such as “ISP Connection.”
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 37
4If using an external modem connected to your CN50 with a cable,
select Hayes Compatible on COM1 from the Select a modem
drop-down list.
5Tap Next.
6Enter the access phone number and then tap Next.
7Enter the User name, Password, and Domain (if provided by an
ISP or your network administrator).
8Tap Finish.
9Tap the Advanced tab from the Connections screen and then tap
Dialing Rules.
10 Select Use dialing rules, tap ok at the dialog box, and then tap
Edit.
11 Specify your current phone type and then tap ok until you exit
and return to the Settings page.
Once the CN50 is connected, you can:
•send and receive message by using Messaging (Outlook E-mail).
•visit web pages by using Internet Explorer Mobile.
Connecting to a Network With a RAS Account
If you have access to a network at work, you can send e-mail messages,
view intranet pages, synchronize your CN50, and possibly access the
Internet. Create a modem connection through a RAS (Remote Access
Server) account. Before you can create this modem connection, your
network administrator needs to set up a RAS account for you. Your
network administrator may also give you Virtual Private Network
(VPN) settings.
Tap the Help icon at any time to view additional information for the
wizard or the settings.
To connect to a private network
1Tap Start > Settings > Connections.
2Under My Work Network, tap Add a new modem connection.
3Enter a name for the connection, such as “Company Connection.”
Chapter 2 — Connecting and Configuring the CN50
38 CN50 Mobile Computer User’s Manual
4Select your modem type.
•If using an external modem connected to your CN50 with a
cable, select Hayes Compatible on COM1 from the Select a
modem drop-down list.
•If using any type of external modem, select the modem by
name. If a listing does not exist for your modem, select Hayes
Compatible on COM1.
5Tap Next.
6Enter the access phone number and then tap Next. Use these
guidelines when entering a phone number:
•Enter the phone number exactly as you want it dialed. For
example, if you call from a business complex or hotel that
requires a nine before dialing out, enter 9 in front of the phone
number.
•Enter the access point name (APN) provided by your mobile
phone service provider.
•If you want to use dialing rules, see the online help for
information.
7Enter the User name, Password, and Domain (if provided by an
ISP or your network administrator).
8Tap Finish.
Connecting to a Network with a VPN Server
A VPN connection helps you to securely connect to servers, such as a
corporate network, through the Internet. Before you can make a VPN
connection, you will need the following items from your network
administrator:
•User name
•Password
•Domain name
•TCP/IP settings
•Host name or IP address of the VPN server
Chapter 2 — Connecting and Configuring the CN50
CN50 Mobile Computer User’s Manual 39
To create a VPN server connection to work
1Tap Start > Settings > Connections.
2Under My Work Network, tap Add a new VPN server
connection.
3In the Name field, enter a name for the connection, such as your
company name.
4In the Host name / IP field, enter the VPN server name or IP
address.
5Select the VPN type of authentication to use with your CN50. If
you are not sure which option to choose, check with your network
administrator.
6Tap Next.
7Select a way for the CN50 to authenticate the connection. If you
select A pre-shared key, enter the key provided by your network
administrator.
8Click Next.
9Enter the User name, Password, and Domain (if provided by an
ISP or your network administrator).
10 Tap Finish.
Chapter 2 — Connecting and Configuring the CN50
40 CN50 Mobile Computer User’s Manual
11 Insert the necessary equipment, such as a network card, into the
CN50 and begin connecting.
Chapter 3 — Developing and Installing Applications
42 CN50 Mobile Computer User’s Manual
Developing Applications for the Computer
Use the Intermec Resource Kits to develop new applications to run on
the CN50. The Resource Kits are a library of components grouped by
functionality that you can use to create applications for the computer.
The Resource Kits are part of the Intermec Developer Library (IDL),
and can be downloaded from the Intermec web site at
www.intermec.com/idl.
For more information, see the Intermec Developer Library Resource Kit
Developer’s Guide (P/N 934-006-xxx).
Installing Applications on the Computer
There are several ways you can install applications on your mobile
computer:
•You can package your application as a cabinet (.cab) file.
•If you have a simple application, you may only need to deliver the
.exe file.
•You can copy a directory structure that contains the application,
supporting files, DLLs, images, and data files.
Intermec recommends using .cab files to install your applications.
The mobile computer uses standard Windows Mobile .cab files and
will install third-party .cab files. You can have your .cab files place
your application in any of these memory locations on the mobile
computer:
•The Object Store or the Flash File Store. The Object Store is a
DiskOnChip® flash that looks like a disk. The Flash File Store is
an area of storage which is embedded in a section of the system
flash memory. This storage is not erased during a reset, although it
might be erased during the reflashing process. In addition to
storing applications and data files, you have the option to store
persistent registry information to the Flash File Store region.
•The optional microSD card. If you are using a microSD card, this
should be the primary location to place application installation
files. The microSD card creates the Storage Card folder on the
CN50.
Chapter 3 — Developing and Installing Applications
CN50 Mobile Computer User’s Manual 43
•The non-volatile Flash File Store region of the storage. Use the
small non-volatile Flash File Store region to hold .cab files that
rebuild the system at clean boot or install applications from a .cab
file into the Flash File Store so that they are “ready-to-run” when
you perform a clean boot. Since the flash in the system has a
limited number of write cycles, do not use the Flash File Store for
excessive writing.
Files copied to any of these locations are safe when you cold boot the
computer as long as the AutoRun system is installed in the
appropriate location. You can find information about this system in
the Intermec Developer’s Library (IDL) Resource Kit Developer’s Guide
which is available from www.intermec.com/idl. When you copy a
.cab file to the \CabFiles folder, the folder automatically extracts that
.cab file on every cold boot.
There are several ways you can install files and applications on the
computer:
•SmartSystems console
•ActiveSync
•microSD card
•Wavelink Avalanche
The following sections explain how to use each one of these processes
to install your application on the computer.
Installing Applications Using SmartSystems Foundation
Your CN50 is SmartSystems-enabled, which lets you use the
SmartSystems console to install Intermec applications on your
CN50. The console is part of SmartSystems Foundation. For more
information, go to the Intermec web site at www.intermec.com/
SmartSystems.
To install an application using the SmartSystems console
1Download the application to your PC.
2Double-click the application. The application appears in the
SmartSystems console in the Software Vault.
3Drag the application to each CN50 in your network or to a group
of CN50 in a folder.
Chapter 3 — Developing and Installing Applications
44 CN50 Mobile Computer User’s Manual
Installing Applications Using Microsoft ActiveSync
You can send applications from your PC to your CN50 using
Microsoft ActiveSync.
To install an application using Microsoft ActiveSync
1On your PC, copy the .cab file you want to download to your
CN50.
2Create an ActiveSync connection between your PC and CN50. For
help, see “Connecting the CN50 to a PC” on page 26.
3Click Explore. The Mobile Device window opens.
4Double-click My Windows Mobile-Based Device.
5Navigate to the folder you want to copy the .cab file to, and paste
the .cab file in the folder.
6Clean boot the CN50. For help, see “Clean Booting the CN50”
on page 58.
7On your CN50, tap Start > Programs > File Explorer and
navigate to the location of the .cab file.
8Tap the .cab file to install it.
Chapter 3 — Developing and Installing Applications
CN50 Mobile Computer User’s Manual 45
Installing Applications Using a microSD Card
Using a microSD card is the best method for installing applications.
To install applications using the microSD card
1Suspend the CN50 and remove the microSD card.
2Insert the microSD card into a microSD adapter card and then
place it in the storage card reader connected to your PC.
3Copy your application file to the microSD card.
4Remove the microSD card from the adapter card and insert it into
the CN50.
5On your CN50, navigate to the storage card folder and run your
application.
Installing Applications Using Wavelink Avalanche
You can use the Wavelink Avalanche device management system to
install applications on all of your wireless CN50s. The CN50 ships
with the Avalanche Enabler already loaded on it.
Each time the Avalanche Enabler is activated (typically on a reset), the
CN50 attempts to connect to the Avalanche Agent. When the CN50
connects to the agent, the agent determines whether an update is
available and immediately starts the software upgrade, file transfer, or
configuration update.
To use Avalanche to remotely manage the CN50
1Install software packages and updates for the CN50 using the
Avalanche Administrative console.
2Schedule the CN50 updates or manually initiate an update using
the Avalanche Administrative console.
For more information on using Wavelink Avalanche, contact your
local Intermec representative or visit the Wavelink web site at
www.wavelink.com.
Note: If you manually activate the Avalanche Enabler on the CN50,
you may be prompted for a password when you exit the Avalanche
Enabler. The default password is leave.
Chapter 3 — Developing and Installing Applications
46 CN50 Mobile Computer User’s Manual
Upgrading the System Software
When you upgrade your computer, you are updating the operating
system (OS) and the SmartSystems Platform Bundle (SSPB) files.
The SSPB files are stored on the DiskOnChip and deliver Intermec
Value Add (IVA) functionality such as data collection, configuration,
the Intermec wireless security suite, and SmartSystems Foundation.
As new features are added to these components, you can upgrade your
SSPB files without needing to upgrade the operating system.
Alternately, you can choose to upgrade only the operating system if
you need new functionality. If you upgrade the operating system, you
will need to reinstall SSPB files.
There are two ways to upgrade your computer:
•You can upgrade your computer using an storage card. For help,
see the next section, “Upgrading the CN50 Using a microSD
Card.”
•You can upgrade your computer using the SmartSystems Console.
For help, see “Upgrading the CN50 Using SmartSystems
Foundation” on page 48.
You need to download the latest upgrade files from the Intermec web
site to your PC.
To download the upgrade files
1Start your web browser and go to the Intermec web site at
www.intermec.com.
2Go to Support > Downloads.
3Click the link to search the product downloads.
4Select your computer from the Downloads list. The Downloads
page displays all of the downloads available for your computer.
5Download the upgrade file you need. If you want to upgrade both
the OS and the SSPB, you will need to download both files.
Chapter 3 — Developing and Installing Applications
CN50 Mobile Computer User’s Manual 47
Upgrading the CN50 Using a microSD Card
To use a microSD card to upgrade the computer, you need an SD card
reader and a microSD adapter card formatted as FAT16.
To upgrade the operating system using a microSD card
1Insert a microSD card into a microSD adapter card and then place
it in the storage card reader connected to your PC.
2Copy all required OS upgrade files to the microSD card.
3Remove the microSD card from the adapter card and insert it into
the CN50.
4Place the CN50 in a dock connected to external power.
For help, see the document that shipped with your dock.
5Remove the microSD card when the Installation Complete menu
appears.
6Remove the CN50 from the dock and replace the battery.
To upgrade the SSPB using a microSD card
1Insert a microSD card into a microSD adapter card and then place
it in the storage card reader connected to your PC.
2Copy all required SSPB upgrade files to the microSD card.
3Remove the microSD card from the adapter card and insert it into
the CN50.
4Press and hold ) as you insert the battery back into the CN50.
5Continue to hold ) until a Warning message appears.
6Release ), read the message, and press either button on the right
side to continue.
7Perform the screen alignment and wait for the CN50 to load files
from the microSD card.
When the progress is complete, the CN50 warm boots to reset the
configuration.
8Remove the microSD card and delete the files.
9Set the date, time, and network communication parameters to
reestablish communications with the other devices in the wireless
network.
Chapter 3 — Developing and Installing Applications
48 CN50 Mobile Computer User’s Manual
Upgrading the CN50 Using SmartSystems Foundation
You can use the SmartSystems console to upgrade the operating
system on your CN50. The console is part of SmartSystems
Foundation and is available from the Intermec web site through the
Intermec Developer Library (IDL). Before you can upgrade your
CN50, you need:
•SmartSystems Foundation. To download SmartSystems
Foundation, go to www.intermec.com/idl and open the Device
Management page.
•the device upgrade .exe file. This file is available from the Intermec
web site at www.intermec.com. Go to Support > Downloads.
Make sure the file you select is for your language.
To upgrade the computer using SmartSystems Foundation
1Install SmartSystems Foundation on your PC and open the
SmartSystems console.
2Make sure the SmartSystems console and CN50 are on the same
subnet.
3Make sure your CN50 is either in a communications dock or
charging dock or that power management is disabled.
4Download the device upgrade .exe file to your PC.
5Double-click the .exe file on your PC. An InstallShield application
starts and walks you through the process of extracting the
upgrade files to the default location.
6From the SmartSystems console, locate the device upgrade to
install.
7Drag the application to each CN50 you want to upgrade or to a
group of CN50s in a folder.The SmartSystems console installs the
upgrade on your computers.
Note: Do not change the default location where InstallShield
extracts the files. The SmartSystems console requires the files to
be in this location.
Chapter 3 — Developing and Installing Applications
CN50 Mobile Computer User’s Manual 49
After the download is complete, your CN50 replaces the operating
system and automatically performs a cold boot.
Note: The SmartSystems console indicates that your CN50 is offline,
by displaying a red stop sign symbol, until the CN50 reboots and
reconnects to the system.
Chapter 3 — Developing and Installing Applications
50 CN50 Mobile Computer User’s Manual
51
4Troubleshooting and
Maintaining the CN50
If you encounter any problems while using the mobile
computer, look in this chapter to find a possible solution.
You will also find information on routine maintenance.
This chapter contains these sections:
•Calling Product Support
•Troubleshooting the CN50
•Resetting the CN50
•Cleaning the CN50
Chapter 4 — Troubleshooting and Maintaining the CN50
52 CN50 Mobile Computer User’s Manual
Calling Product Support
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have the
following information ready:
•Configuration number
•Operating system version
•SmartSystems Platform Bundle (SSPB) version
•Know the language your custom application was written in and
the tools you used to create it
Consult your application developer for information on your custom
application.
To find your configuration number
•Look at the CN field of the configuration label on the back of your
CN50.
Troubleshooting the CN50
Use this section to troubleshoot some common problems you may
experience with your CN50.
Note: If you send the CN50 in for service, it is your responsibility to
save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Problems While Configuring the CN50
Problem Possible Solution
You cannot type a
character on the
keypad or you can
only type uppercase
or lowercase letters.
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key.
For help, see “Using the Keypad ” on page 7.
Chapter 4 — Troubleshooting and Maintaining the CN50
CN50 Mobile Computer User’s Manual 53
You press £ and
nothing happens.
•Make sure the backlight is on.
•Make sure you have a charged battery that is
installed correctly. For help, see “Charging the
Battery” on page 3.
•The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
•Reset the CN50. For help, see “Resetting the
CN50” on page 57.
You insert a
microSD card and
cannot find the
SDMMC Disk folder
on the CN50. Or,
you insert a bootable
SD card and the
CN50 does not boot
from the card.
•The microSD card may not be installed correctly.
Insert the microSD card as described in Steps 2
through 4 of “Using a microSD Card” on
page 19.
•The microSD card may be damaged. Try another
microSD card.
The Battery status
LED is on.
•If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
•If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
•If the battery status LED is a steady red, the main
battery is on charge.
The computer
appears to be locked
up and you cannot
enter data.
•Press the power key to turn off the CN50, and then
press the power key again to turn it on.
•Try reloading the firmware. For help, see
“Upgrading the System Software” on page 46.
•If the CN50 does not boot or reset, contact your
Intermec representative for help.
You tap the screen
and nothing
happens.
Align your screen. For help, see “Aligning the Touch
Screen” on page 13.
Problems While Configuring the CN50
Problem Possible Solution
Chapter 4 — Troubleshooting and Maintaining the CN50
54 CN50 Mobile Computer User’s Manual
Problems With Wireless Connectivity
Problem Possible Solution
The CN50 is
connected to the
network, and you
move to a new site to
collect data. Now,
your CN50 is not
connected to the
network.
Move closer to an access point or to a different
location to reestablish communications until you
reconnect with the network. Any data collected while
out of range is transmitted over the network.
The CN50 appears to
be connected to the
network, but the
host computer is not
receiving any
information from
the CN50.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problems While Configuring 802.1x Security
Problem Possible Solution
The CN50
indicates that
it is authenticated,
but it does not
communicate with
the host.
Make sure the CN50 IP address, host IP address,
subnet mask, default router are configured for the
network.
The CN50 does
not appear to be
authenticating and a
network connection
icon does not appear
on the toolbar.
•The CN50 may not be communicating with the
access point. Make sure the CN50 network name
matches the access point network name (SSID).
•The 802.1x security network may not be active.
Make sure the server software is properly loaded
and configured on the server PC. See server
software documentation for help.
A network
connection icon
appears in the
toolbar, but then
disappears.
•The CN50 may not be communicating with the
intended access point. Make sure the CN50
network name matches the access point network
name. Default network name is “INTERMEC.”
•The access point may not be communicating with
the server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
Chapter 4 — Troubleshooting and Maintaining the CN50
CN50 Mobile Computer User’s Manual 55
You are setting up
multiple access
points in a network,
with different SSIDs,
and the connection
fails.
When you change the SSID, the WEP key values are
not saved. Configure the WEP key values and save
your changes.
The CN50
indicates it is not
authenticated.
Make sure that:
•the User Name and Password parameters on the
CN50 match the user name and password on the
authentication server. You may need to configure
the password on both the CN50 and the
authentication server.
•on your authentication server, the user and group
are allowed and the group policy is allowed to log
into the server. For help, see the documentation
that shipped with your authentication server
software.
•the IP address and secret key for the access point
match the IP address and secret key on the
authentication server. You may need to configure
the IP address and secret key on both your access
point and authentication server.
•the authentication server software is running on
the server PC.
You clean boot
the CN50 and this
message appears,
“The server
certificate has
expired or your
system date is
incorrect.”
When you clean boot the CN50, the date and time are
not saved. Configure the date and time and save your
changes.
Problems While Configuring 802.1x Security (continued)
Problem Possible Solution
Chapter 4 — Troubleshooting and Maintaining the CN50
56 CN50 Mobile Computer User’s Manual
Problems While Scanning Bar Codes
Problem Possible Solution
You press the Scan
button, but you
cannot see a red
beam of light.
•You may be too far away from the bar code label.
Try moving closer to the bar code label and scan it
again.
•You may be scanning the bar code label “straight
on.” Change the scanning angle and try again.
•Move within two feet of a wall to test the effective
scan of the scanner. For help scanning bar codes,
see “Scanning Bar Codes” on page 15.
The input device
attached to the
CN50 does not work
well or read bar code
labels very quickly.
Set the Scanner Model command to the specific
attached input device. Check enabled bar code
symbologies and enable only the symbologies being
used.
When you release
Scan button, the
Good Read LED
does not turn off.
If the CN50 is configured to use continuous/edge
triggering, the Good Read LED stays on.
If the CN50 is configured to use level triggering, there
may be a problem. Press the Scan button or pull the
trigger again without scanning a bar code label. If the
LED is still on, contact your local Intermec
representative.
The scanner does not
read the bar code
label.
•Aim the scanning beam so that it crosses the entire
bar code label in one pass. Try changing the scan
angle.
•Check the quality of the bar code label, Scan a bar
code label that you know scans well. Compare the
two bar code labels to see if the bar code quality is
too low. You may need to replace the label that you
cannot scan.
•Make sure the bar code symbology is enabled. For
help, see the Data Collection Resource Kit which is
part of IDL. You can download the resource kit
from www.intermec.com/idl.
•Make sure the application is accepting input by
scanning a bar code. You may need to type this
information instead.
Chapter 4 — Troubleshooting and Maintaining the CN50
CN50 Mobile Computer User’s Manual 57
Resetting the CN50
You rarely need to reset the computer. If the computer does not
resume after pressing the £ button, or if the computer or an
application lock up, you may need to reset the CN50. The CN50 uses
the configuration currently saved in flash memory during the boot
process. There are two ways to reset the CN50:
•Warm booting the CN50
•Cold booting the CN50
Warm Booting the CN50
You may need to perform a warm boot to correct conditions where an
application stops responding to the system. You can send a warm
boot command by using a Microsoft API.
The computer systematically shuts down, restarts, and goes through
the initialization process.
The scanner does not
read the bar code
labels quickly, or the
scanning beam
seems to be faint or
obscured.
The scanner window may be dirty. Clean the window
with a solution of ammonia and water. Wipe dry. Do
not allow abrasive material to touch the window.
The scanned bar
code data that
appears in your
application does
not match the data
encoded in the bar
code label.
The CN50 may have decoded the bar code label in a
different bar code symbology. Try scanning the bar
code label again. Make sure you scan the entire label.
Problems While Scanning Bar Codes (continued)
Problem Possible Solution
Chapter 4 — Troubleshooting and Maintaining the CN50
58 CN50 Mobile Computer User’s Manual
Cold Booting the CN50
In some cases where the computer completely stops responding, it
may be necessary to perform a cold boot. Because cold booting may
result in data loss, only use this method if all other recovery methods
have failed.
To cold boot your CN50
1Remove the battery pack from the CN50.
2Reinsert the battery pack and press £.
Clean Booting the CN50
If the CN50 does not warm boot or cold boot, you may need to
perform a clean boot. When you clean boot the CN50, the CN50 only
loads files and applications that are absolutely required by the
operating system. Perform a clean boot to get the CN50 up and
running so that you can run diagnostic tests to troubleshoot the
normal boot process.
To clean boot the CN50
1Remove the battery pack, reinsert it, and press £.
2When the CN50 starts the boot process, simultaneously press <
and > until the IPL Boot Configuration Menu appears on the
screen.
3Press 2 to select Force Cold Boot and then press 0 to select
Continue with Boot.
The CN50 executes the clean boot. This process takes a few
minutes.
Note: Cold booting the CN50 does not guarantee that cached disk
data will be saved, so transactional data may be lost during the reset.
All other data is preserved.
The clean boot process erases the CN50 memory, including all
applications and data files in the object store. To preserve
applications through a clean boot, store them in the Flash File
Store. For more information, see “Installing Applications on the
Computer” on page 42.
Chapter 4 — Troubleshooting and Maintaining the CN50
CN50 Mobile Computer User’s Manual 59
4When prompted, tap the screen to set up the CN50.
5Follow the instructions to calibrate the screen.
Cleaning the CN50
To keep the CN50 in good working order, you may need to perform
these minor maintenance tasks:
•Clean the scanner window.
•Clean the CN50 screen.
Clean the scanner window and CN50 screen as often as needed for the
environment in which you are using the computer. To clean the
CN50, use a solution of ammonia and water.
To clean the scanner window and computer screen
1Press £ to turn off the CN50.
2Dip a clean towel or rag in the ammonia solution and wring out
the excess. Wipe off the scanner window and screen. Do not allow
any abrasive material to touch these surfaces.
3Wipe dry.
There are no user-serviceable parts inside the CN50. Opening the
unit will void the warranty and may cause damage to the internal
components.
Chapter 4 — Troubleshooting and Maintaining the CN50
60 CN50 Mobile Computer User’s Manual
61
ASpecifications
Appendix A - Specifications
62 CN50 Mobile Computer User’s Manual
Physical and Environmental Specifications
Physical Dimensions
Length: 15 cm (5.9 in)
Width (at widest part): 7 cm (2.75 in)
Height (at tallest part): 2.5 cm (1 in)
Weight: 285 g (10 oz)
Power and Electrical Specifications
Operating: Rechargeable lithium-ion battery
Backup: Supercap supplies 10 minutes of bridge
time while replacing the main battery
Electrical rating: 4,65 V, 3A
Temperature and Humidity Specifications
Operating temperature: -10°C to 50°C (14°F to 122°F)
Storage temperature: -20°C to 70°C (-4°F to 158°F)
Charging temperature: 0°C to 45°C (32°F to 113°F)
Relative humidity (operating): 0 to 95% non-condensing
Environmental rating: IP54
Screen Specifications
•240 RGB x 320 pixels
•8.9 cm (3.52 in) diagonal square active area, ¼ VGA
•LED backlight with 5 levels of brightness
•LCD capable of both portrait and landscape operation
Keypad Options
•Numeric keypad
•Alphanumeric keypad (QWERTY)
Appendix A
CN50 Mobile Computer User’s Manual 63
Bar Code Symbologies
EA21 Imager Reading Distances
Insert information here when I receive it from Krista....
•Australian Post •GS1 DataBar Limited
•Aztec •GS1 DataBar Omnidirectional
•BPO (British Post 4-state) •Interleaved 2 of 5
•ChinaPost •Japan Post
•CanadaPost •Matrix 2 of 5
•Codabar •Maxicode
•Codablock A •Micro PDF417
•Codablock F •MSI
•Code 11 •PDF417
•Code 39 •Planet
•Code 93 •Plessey
•Code 128/GS1-128 •Postnet
•DataMatrix •QR Code
•Dutch Post •Standard 2 of 5
•EAN/UPC •Telepen
•EAN.UCC Composite •TLC 39
•GS1 DataBar Expanded
Appendix A - Specifications
64 CN50 Mobile Computer User’s Manual
Accessories
You can use these accessories (sold and ordered separately) with
the CN50. To order accessories, contact your local Intermec sales
representative.
Battery (AB24, AB25)
The AB24 standard battery and AB25 extended battery provide main
power to the CN50.
Quad Charger (AC21)
The AC21 quad charger charges up to four CN50 batteries at one
time.
Ethernet Multidock (AD24)
The AD24 ethernet multidock provides ethernet connectivity and
power to up to four CK3c computers at one time.
Charge-Only Multidock (AD23)
The AD23 charge-only multidock charges up to four CN50
computers at one time.
Vehicle Holder
Use the vehicle holder to hold your CN50 while you are using it in a
vehicle.
Vehicle Battery Adapter (AE36)
Use the AE36 vehicle battery adapter to provide power to your CN50
from your vehicle.
AC Power Adapter (AE37)
Use the AC power adapter to provide power to your CN50 from an
external power supply.
65
BDefault Settings
Appendix B — Default Settings
66 CN50 Mobile Computer User’s Manual
Default Configuration
The following tables list the default values of the configuration
commands supported on the CN50. If you restore the CN50 to
factory default settings, the CN50 uses these values.
The commands are grouped by function and reflect the organization
of Intermec Settings. You can configure your CN50 with Intermec
Settings from the SmartSystems Foundation console. For detailed
information on most of the commands, see the Intermec Settings
Command Reference Manual (P/N 937-016-xxx), available from the
Intermec web site at www.intermec.com.
Data Collection
Data Collection Settings
Data Collection Setting Default Value
Enable Scanner Port Enable
Enable Scanner Auto-Detect Enable
Symbology Settings
Symbology Default Value
AustraliaPost Disable
Aztec Disable
BPO Disable
CanadaPost Disable
ChinaPost Disable
Codabar Disable
Codablock A Disable
Codablock F Disable
Code 11 Disable
Code 39 Enable
Code 93 Disable
Code 128/GS1-128 Enable
DataMatrix Enable
Appendix B — Default Settings
CN50 Mobile Computer User’s Manual
DutchPost Disable
EAN/UPC Enable UPC A, UPC E,
EAN 8, EAN 13
EAN.UCC Composite Disable
GS1 DataBar Expanded Disable
GS1 DataBar Limited Disable
GS1 DataBar Omnidirectional Disable
Interleaved 2 of 5 Disable
JapanPost Disable
Matrix 2 of 5 Disable
Maxicode Disable
Micro PDF417 Disable
MSI Disable
PDF417 Enable
Planet Disable
Plessey Disable
Postnet Disable
QR Code Disable
Standard 2 of 5 Disable
Telepen Disable
TLC 39 Disable
Symbology Option Settings
Symbology Option Default Value
Preamble None (disabled)
Postamble None (disabled)
Global Symbology ID Disable
Symbology Settings (continued)
Symbology Default Value
Appendix B — Default Settings
68 CN50 Mobile Computer User’s Manual
Communications
Imager Settings
Imager Setting Default Value
Predefined Modes 1D and 2D Standard
Sticky Aimer LED duration 0 (disabled)
Signature Image Capture Disable
Decode Security Settings
Decode Security Setting Default Value
Consecutive Data Validation 0
Identical Consecutive Timeout 300 ms
Different Consecutive Timeout 0
Center Decoding Disable
Center Decoding Tolerance 0
Communications Settings
Communications Setting Default Value
Device Name IntermecCN50
Bluetooth Settings
Bluetooth Setting Default Value
Bluetooth Power Off
Bluetooth Discoverable Disable
Bluetooth Connectable Disable
802.11 Radio Settings
802.11 Radio Setting Default Value
Security Choice Funk Security
Allow Security Changes Enable
Radio Measurement 0
Appendix B — Default Settings
CN50 Mobile Computer User’s Manual
Radio Enabled Enable
Ethernet Adapter Settings
IP Settings Default Value
DHCP Enable
DHCP Client Identifier Null
Primary DNS 0.0.0.0
Secondary DNS 0.0.0.0
Primary WINS 0.0.0.0
Secondary WINS 0.0.0.0
Certificates Settings
Certificates Setting Default Value
Import Root Certificates False
Import User Certificates False
Import Pac Files False
Ethernet Adapter IP Settings
Ethernet Adapter IP Setting Default Value
DHCP Enable
DHCP Client Identifier Null
Primary DNS Null
Secondary DNS Null
Primary WINS Null
Secondary WINS Null
802.11 Radio Settings (continued)
802.11 Radio Setting Default Value
Appendix B — Default Settings
70 CN50 Mobile Computer User’s Manual
Device Settings
Device Settings
Device Setting Default Value
Date Null
Time Null
Adjust for Daylight Time Disable
Good Read Beep One Beep
Good Read Light On
Beeper Volume Medium
Display Settings
Display Setting Default Value
Backlight on Battery Power
Backlight Turns Off After
Backlight On Tap
10 min
Enable
Backlight on External Power
Backlight Turns Off After
Backlight On Tap
1 min
Enable
Backlight Level High
Power Management Settings
Power Management Setting Default Value
Battery Power
Device Turns Off After
Screen Turns Off After
2 min
1 min
External Power
Device Turns Off After
Screen Turns Off After
Disable
Disable
Appendix B — Default Settings
CN50 Mobile Computer User’s Manual
Device Monitor
Core Messaging Service
Device Monitor Settings
Device Monitor Setting Default Value
Poll Period 1 min
Threshold Values
Backup Battery Charge Remaining
Main Battery Charge Remaining
Storage Load
Memory Load
10
10
90
90
Core Messaging Service Settings
Core Messaging Service Setting Default Value
Associated Server IP Null
Server Name INTERMEC
Keep Alive Ping Interval 30 s
Appendix B — Default Settings
72 CN50 Mobile Computer User’s Manual
73
CKeypads and Keystrokes
Appendix C - Keypads and Keystrokes
74 CN50 Mobile Computer User’s Manual
Standard Characters
Use the following tables to learn how to enter standard and hidden
characters and functions with the keypad.
Alphanumeric Characters
Character QWERTY Keypad Numeric Keypad
aA]2
bB]22
cC ]222
dD]3
eE]33
fF ]333
gG]4
hH]44
iI ]444
jJ]5
kK]55
lL ]555
mM]6
nN]66
oO]666
pP]7
qQ]77
rR ]777
sS ]7777
tT]8
uU]88
vV]888
wW]9
xX]99
Appendix C - Keypads and Keystrokes
CN50 Mobile Computer User’s Manual 75
yY ]999
zZ ]9999
AuA ]12
BuB ]122
CuC ]1222
DuD ]13
EuE ]133
FuF ]1333
GuG ]14
HuH ]144
IuI ]1444
JuJ ]15
KuK ]155
LuL ]1555
MuM ]16
NuN ]166
OuO ]1666
PuP ]17
QuQ ]177
RuR ]1777
SuS ]17777
TuT ]18
UuU ]188
VuV ]1888
WuW ]19
XuX ]199
YuY ]1999
ZuZ ]19999
Alphanumeric Characters (continued)
Character QWERTY Keypad Numeric Keypad
Appendix C - Keypads and Keystrokes
76 CN50 Mobile Computer User’s Manual
0[l 0
1[Y 1
2[U 2
3[I 3
4[H 4
5[J 5
6[K 6
7[B 7
8[N 8
9[M 9
Characters and Functions
Function QWERTY Keypad Numeric Keypad
Forward Tab __
Back Tab [_ [_
Space s]0
Backspace rr
Shift u[ or ]
Caps Lock [u ]1
Up Arrow {{
Down Arrow }}
Left Arrow [( [(
Right Arrow [) [)
Appendix C - Keypads and Keystrokes
CN50 Mobile Computer User’s Manual 77
*[C *
+[T [#
ok [P ]#
-[G [*
Start (Windows) [W ]*
?[A Not available
:[D Not available
/[F Not available
=[L Not available
‘ (apostrophe) [Z Not available
, (comma) [X Not available
. (period) ..
Esc ~~
Backlight l[.
Talk aa
End call hh
Characters and Functions (continued)
Function QWERTY Keypad Numeric Keypad
Appendix C - Keypads and Keystrokes
78 CN50 Mobile Computer User’s Manual
79
DImager Configuration Bar Codes
Appendix D - Imager Configuration Bar Codes
80 CN50 Mobile Computer User’s Manual
Imager Configuration Bar Codes
Use the following bar codes to quickly configure the CN50 imager.
These bar codes allow you to enable or disable symbologies, reset to
factory defaults, and set predefined imager modes.
If you need to create a bar code for a specific setup, please download a
free copy of EasySet from the CN50 page on the Intemec web site at
www.intermec.com.
Basic Configuration Bar Codes
Command Bar Code
Disable all symbologies
Reset to Factory Defaults
Postamble with Carriage Return and Line Feed
Imager Predefined Modes
Command Bar Code
1D codes only
Standard 1D and 2D codes
Appendix D - Imager Configuration Bar Codes
CN50 Mobile Computer User’s Manual 81
1D and 2D codes bright environment
1D and 2D codes with reflective surface
Symbology Bar Codes
Symbology Enable Bar Code Disable Bar Code
AustraliaPost
Aztec
BPO
CanadaPost
Codabar
Imager Predefined Modes (continued)
Command Bar Code
Appendix D - Imager Configuration Bar Codes
82 CN50 Mobile Computer User’s Manual
Code 11
Code 39
Code 93
Code 128
DataMatrix
DutchPost
EAN 8
EAN 13
Symbology Bar Codes (continued)
Symbology Enable Bar Code Disable Bar Code
Appendix D - Imager Configuration Bar Codes
CN50 Mobile Computer User’s Manual 83
EAN 128
Interleaved 2 of 5
JapanPost
Matrix 2 of 5
MaxiCode
Micro PDF417
MSI Code
PDF417
Symbology Bar Codes (continued)
Symbology Enable Bar Code Disable Bar Code
Appendix D - Imager Configuration Bar Codes
84 CN50 Mobile Computer User’s Manual
Planet
Plessey Code
Postnet
QR Code
Standard 2 of 5
Telepen
TLC 39
UPC-A
Symbology Bar Codes (continued)
Symbology Enable Bar Code Disable Bar Code
Appendix D - Imager Configuration Bar Codes
CN50 Mobile Computer User’s Manual 85
UPC-E
UPC-E1
Symbology Bar Codes (continued)
Symbology Enable Bar Code Disable Bar Code
Appendix D - Imager Configuration Bar Codes
86 CN50 Mobile Computer User’s Manual
Worldwide Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
© 2009 Intermec Technologies
Corporation. All rights reserved.
CN50 Mobile Computer User’s Manual
*935-022-001*
P/N 935-022-001