Intermec Technologies CK31MIG2 802MIG2 User Manual 074023 front ai
Intermec Technologies Corporation 802MIG2 074023 front ai
Contents
- 1. Intermec User Manual
- 2. Manual supplement
- 3. User Manual 2
- 4. User Manual 1
- 5. User Manual 3
- 6. Compliance Insert
Intermec User Manual
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User's Manual
CK31G Handheld
Computer
Intermec Technologies Corporation
Corporate Headquarters
6001 36th Ave. W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is proprietary and is provided solely for the purpose of
allowing customers to operate and service Intermec-manufactured equipment and is not to be
released, reproduced, or used for any other purpose without written permission of Intermec.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2004 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, CrossBar, Data Collection Browser,
dcBrowser, Duratherm, EasyCoder, EasyLAN, Enterprise Wireless LAN, EZBuilder,
Fingerprint, i-gistics, INCA (under license), InterDriver, Intermec Printer Network Manager,
IRL, JANUS, LabelShop, Mobile Framework, MobileLAN, Nor*Ware, Pen*Key, Precision
Print, PrintSet, RoutePower, TE 2000, Trakker Antares, UAP, Universal Access Point, and
Virtual Wedge are either trademarks or registered trademarks of Intermec Technologies
Corporation.
Throughout this manual, trademarked names may be used. Rather than put a trademark (™ or
®) symbol in every occurrence of a trademarked name, we state that we are using the names
only in an editorial fashion, and to the benefit of the trademark owner, with no intention of
infringement.
ii
CK31G Handheld Computer User’s Manual
Contents
Contents
Before You Begin......................................................................................................vii
Safety Summary .........................................................................................vii
Safety Icons ...............................................................................................viii
Global Services and Support......................................................................viii
Who Should Read This Document? ............................................................ix
Related Documents .....................................................................................ix
Patent Information.......................................................................................x
Other Copyright Information.......................................................................x
Using the CK31G Handheld Computer .............................................. 1
Introducing the CK31G Handheld Computer........................................................... 2
Using the Battery....................................................................................................... 3
Charging and Installing the Battery ............................................................. 4
Maximizing Battery Life .............................................................................. 5
Checking the Battery Status......................................................................... 6
Using the Keypad ...................................................................................................... 6
Using the Color-Coded Keys....................................................................... 8
Capitalizing All Characters .......................................................................... 9
Using the Power (I) Key............................................................................. 9
Disabling or Modifying Keypad Functions ................................................ 10
Using the Touch Screen........................................................................................... 12
Using the Touch Screen and Stylus ........................................................... 12
Understanding the Desktop....................................................................... 13
Understanding the Screen Icons ................................................................ 16
Repositioning a Window........................................................................... 17
Calibrating the Screen ............................................................................... 18
Understanding the Status Lights .............................................................................. 18
Understanding the Beeps ......................................................................................... 19
Scanning Bar Codes................................................................................................. 20
Using the SD Card .................................................................................................. 22
CK31G Handheld Computer User’s Manual
iii
Contents
Configuring the CK31G ................................................................................ 25
How to Configure the CK31G Parameters .............................................................. 26
Configuring the CK31G With the Setup Assistant .................................... 27
Configuring the CK31G Locally With Intermec Settings .......................... 28
Configuring the CK31G Remotely With Intermec Settings....................... 32
Configuring the CK31G for Your Network ............................................................. 32
Configuring Serial Communications ......................................................... 33
Configuring 802.11b/g Radio Communications........................................ 34
Configuring Security ............................................................................................... 37
Using Funk Security.................................................................................. 38
Using WPA Security.................................................................................. 39
Using 802.1x Security ............................................................................... 44
Using LEAP Security................................................................................. 47
Using Static WEP Security ........................................................................ 48
Loading a Certificate ................................................................................. 50
Disabling Security ..................................................................................... 53
Developing and Installing Applications ......................................... 55
Developing Applications for the CK31G ................................................................. 56
Developing a New Application.................................................................. 56
Developing a Web-Based Application........................................................ 57
Installing Applications on the CK31G ..................................................................... 57
Installing Applications Using ActiveSync................................................... 58
Installing Applications Using Your SD Card.............................................. 62
Installing Applications Using the FTP Server............................................. 62
Installing Applications Using Wavelink Avalanche..................................... 63
Launching Your Application Automatically ............................................................. 63
Setting or Changing the CK31G Password .............................................................. 64
Backing Up Your Files............................................................................................. 65
Upgrading Your CK31G ......................................................................................... 66
Upgrading the Operating System Using an SD Card ................................. 66
Upgrading Your CK31G Remotely Using Intermec Settings ..................... 68
iv
CK31G Handheld Computer User’s Manual
Contents
Running Diagnostics ...................................................................................... 71
Using Diagnostics on the CK31G............................................................................ 72
Understanding the Diagnostics Screens.................................................................... 72
802.11 Information................................................................................... 73
Authentication Information....................................................................... 73
Battery Information................................................................................... 74
Boot Code Version.................................................................................... 75
Button Link Reader Test ........................................................................... 75
Configuration Table.................................................................................. 76
CPU Registers ........................................................................................... 77
Display Test .............................................................................................. 78
Installed Fonts........................................................................................... 78
Intermec Value Version............................................................................. 79
Keypad Test .............................................................................................. 80
LED Test .................................................................................................. 80
Network Information ................................................................................ 81
Network Test ............................................................................................ 81
Operating System Version ......................................................................... 82
Ping Utility ............................................................................................... 83
RAM Information ..................................................................................... 83
SD Card Memory Test.............................................................................. 84
Sound Test................................................................................................ 85
Troubleshooting and Maintaining the CK31G........................... 87
Problems and Solutions ........................................................................................... 88
Problems While Operating the CK31G..................................................... 88
Problems While Configuring 802.1x Security............................................ 89
Problems With Wireless Connectivity ....................................................... 91
Problems Transmitting Data Through the Serial Port................................ 92
Problems While Scanning Bar Codes......................................................... 92
Booting the CK31G ................................................................................................ 94
Warm Booting the CK31G ....................................................................... 94
Cold Booting the CK31G ......................................................................... 94
Cleaning the Scanner Window and Screen............................................................... 96
CK31G Handheld Computer User’s Manual
Contents
Appendix ................................................................................................................. 97
Physical and Environmental Specifications............................................................... 98
Accessories for the CK31G .................................................................................... 100
Typing Characters Not Printed on the Keypad ...................................................... 101
Default Configuration ........................................................................................... 102
vi
Index ......................................................................................................................... 107
CK31G Handheld Computer User’s Manual
Before You Begin
Before You Begin
This section provides you with safety information, technical
support information, and sources for additional product
information.
Safety Summary
Your safety is extremely important. Read and follow all warnings
and cautions in this document before handling and operating
Intermec equipment. You can be seriously injured, and
equipment and data can be damaged if you do not follow the
safety warnings and cautions.
Do Not Repair or Adjust Alone
Do not repair or adjust energized equipment alone under any
circumstances. Someone capable of providing first aid must
always be present for your safety.
First Aid
Always obtain first aid or medical attention immediately after an
injury. Never neglect an injury, no matter how slight it seems.
Resuscitation
Begin resuscitation immediately if someone is injured and stops
breathing. Any delay could result in death. To work on or near
high voltage, you should be familiar with approved industrial
first aid methods.
Energized Equipment
Never work on energized equipment unless authorized by a
responsible authority. Energized electrical equipment is
dangerous. Electrical shock from energized equipment can cause
death. If you must perform authorized emergency work on
energized equipment, be sure that you comply strictly with
approved safety regulations.
CK31G Handheld Computer User’s Manual
vii
Before You Begin
Safety Icons
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on
the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to
prevent equipment damage or destruction, or corruption
or loss of data.
Note: Notes either provide extra information about a topic or
contain special instructions for handling a particular condition
or set of circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at http://www.intermec.com and click Service
& Support > Service & Support. The Intermec Global Sales
& Service page appears. From the Service & Support menu,
move your pointer over Support, and then click Warranty.
Disclaimer of warranties: The sample code included in this
document is presented for reference only. The code does not
necessarily represent complete, tested programs. The code is
provided “as is with all faults.” All warranties are expressly
disclaimed, including the implied warranties of merchantability
and fitness for a particular purpose.
viii
CK31G Handheld Computer User’s Manual
Before You Begin
Web Support
Visit the Intermec web site at http://www.intermec.com to
download our current manuals in PDF format. To order printed
versions of the Intermec manuals, contact your local Intermec
representative or distributor.
Visit the Intermec technical knowledge base (Knowledge
Central) at http://intermec.custhelp.com to review technical
information or to request technical support for your Intermec
product.
Telephone Support
You can find information on Intermec telephone support
services at http://www.intermec.com/AIT. To find the correct
telephone support number for your country, click Contact.
Who Should Read This Document?
The CK31G Handheld Computer User’s Manual provides you
with information about the features of the CK31G and how to
install, operate, maintain, and troubleshoot the CK31G. Before
you install and configure the CK31G, you should be familiar
with your network and general networking terms, such as IP
address.
The Intermec Computer Command Reference Manual (P/N
073529) is available as a download from the Intermec web site.
Please refer to this manual for help configuring your CK31G.
The reference manual contains information about most of the
CK31G commands.
Related Documents
The Intermec web site at http://www.intermec.com contains our
documents that you can download in PDF format.
To order printed versions of the Intermec manuals, contact your
local Intermec representative or distributor.
CK31G Handheld Computer User’s Manual
ix
Before You Begin
Patent Information
Product is covered by one or more of the following patents:
4,455,523; 5,627,360; 4,553,081; 5,657,317; 4,709,202; 5,671,436;
4,845,419; 5,684,290; 4,961,043; 5,777,309; 5,195,183; 5,793,604;
5,216,233; 5,805,807; 5,218,187; 5,818,027; 5,218,188; 5,821,523;
5,227,614; 5,828,052; 5,241,488; 5,831,819; 5,278,487; 5,834,753;
5,322,991; 5,841,121; 5,331,136; 5,844,222; 5,331,580; 5,883,492;
5,349,678; 5,883,493; 5,397,885; 5,886,338; 5,371,858; 5,889,386;
5,373,478; 5,898,162; 5,410,141; 5,969,328; 5,488,575; 5,986,435;
5,500,516; 6,075,340; 5,504,367; 6,109,528; 5,508,599; 6,158,661;
5,530,619; 6,234,395; 5,567,925; 6,244,512; 5,568,645; 6,330,975;
5,592,512; 6,431,451; 5,598,007, 6,497,368; 5,617,343; 6,538,413.
There may be other U.S. and foreign patents pending.
Other Copyright Information
Microsoft, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation in the United States
and/or other countries.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
This product includes software developed by the OpenSSL
Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/)
This product includes cryptographic software written by Eric
Young. (eay@cryptsoft.com)
This product uses Regex++, Index software during its
operational phases. The owner of Regex++ has granted use of the
software to anyone provided such use is accompanied by the
following copyright and permission notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Copyright © 1998-2001 Dr John Maddock
CK31G Handheld Computer User’s Manual
Before You Begin
Permission to use, copy, modify, distribute and sell this software
and its documentation for any purpose is hereby granted
without fee, provided that the above copyright notice appear in
all copies and that both that copyright notice and this
permission notice appear in supporting documentation. Dr John
Maddock makes no representations about the suitability of this
software for any purpose. It is provided “as is” without express or
implied warranty.
CK31G Handheld Computer User’s Manual
xi
Before You Begin
xii
CK31G Handheld Computer User’s Manual
1
Using the CK31G Handheld
Computer
Use this chapter to familiarize yourself with the CK31G
Handheld Computer. In this chapter you will find these
sections:
• Introducing the CK31G Handheld Computer
• Using the Battery
• Using the Keypad
• Using the Touch Screen
• Understanding the Status Lights
• Understanding the Beeps
• Scanning Bar Codes
• Using the SD Card
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Introducing the CK31G Handheld Computer
The Intermec CK31G is an ergonomically designed handheld
computer built on the Microsoft® Windows® CE .NET
operating system. It is a lightweight, easy-to-use, reliable
computer that runs client/server applications and browser-based
applications.
Good read
light (green)
Touch screen
User-defined
lights
31
CK
Scan
button
Ready-to-Work
Indicator (blue)
Serial
port
Battery
light
Battery
Serial
port
cover
CK31G Handheld Computer
CK31G Handheld Computers with an IEEE 802.11b/g radio
installed are Wi-Fi® certified for interoperability with other
802.11b/g wireless LAN devices.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
The CK31G includes these features:
• 802.11b/g radio
• .NET Compact Framework
• Internet Explorer 6, SQL Server CE
• CCX v1.0 compliance
• Color display with touch screen
• 2D area imager
• 64MB RAM/64MB Flash Memory
• 400 MHz Processor
For a complete list of accessories, see “Accessories for the
CK31G” on page 100.
Using the Battery
The CK31G uses an AB1G lithium-ion battery as its main
power source. You must fully charge the main battery before you
can use the CK31G. When you change the battery, a backup
battery maintains your status, memory, and real-time clock for at
least 10 minutes.
If the battery light blinks or turns on solid, you cannot restore
factory defaults or perform a warm or cold boot on your CK31G
by using the I key. You must replace the battery with a fully
charged battery before you can restore factory defaults or boot
your CK31G.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
The lithium-ion battery pack that is used in this device may
present a fire or chemical burn hazard if it is mistreated. Do
not disassemble it, heat it above 100°C (212°F) or incinerate
it.
Removing the main battery when the backup battery low or
critically low icon displays in the status bar may cause your
CK31G to cold boot and you may lose data.
If you fail to replace the battery immediately, you may lose
important data or applications.
Dispose of used battery packs promptly. Keep away from
children. Contact your local Intermec sales representative for
replacement batteries.
Several factors determine the life of your battery such as extreme
temperatures, input devices, and your usage. For example, if you
use a tethered scanner every day, you will need to replace your
battery more often than someone who uses an internal scanner.
Charging and Installing the Battery
Make sure you fully charge the AB1G battery before you use
your CK31G. You can charge the battery before or after you
install it into the CK31G.
To charge the battery
• Either insert the battery into the AC1 4-slot battery charger
or place the CK31G with battery installed in the AD1 1-Bay
Communications Dock. For more information on these
accessories, see page 100.
Use the next table to understand how long it will take to charge
your batteries in each of the CK31G charging or
communications dock accessories.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Charging Times for CK31G Batteries
CK31G Accessory
Charging Time
AC1 4-Slot Battery Charger
5 hours
AD1 1-Bay Communications Dock
3 hours
To install the battery
• Insert the tabs on the bottom of the charged battery into the
CK31G and snap the battery into place.
Battery latch
AB1G
battery
Maximizing Battery Life
There are several things that you can do to maximize the life of
your fully charged battery.
1 Verify that Radio Power Management is enabled (Fast PSP).
Enabling radio power management allows your radio to
switch between awake and sleep modes based on network
traffic.
2 Verify that the backlight timeout is set to 15 seconds.
3 Verify that each setting under Power Management has a value
of 1 minute for a combined automatic shutoff time of 3
minutes.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
You can use Intermec Settings to easily make all of these
configuration changes. For help, see “Configuring the CK31G
Locally With Intermec Settings” on page 28.
Checking the Battery Status
The easiest way to tell the status of your battery is to look at the
battery icon in the status bar of your CK31G.
Battery Icon Status
Icon
Status
Battery has a medium charge. You should be able to work for
several more hours before changing batteries.
Battery is low. You need to replace the battery soon.
Battery is critically low. You need to replace the battery now.
You can also check the battery status by looking at the Battery
Status light on the front of the CK31G or by using the battery
diagnostics screen. For help using the Battery Status light, see
“Understanding the Status Lights” on page 18. For help using
the Battery Information diagnostic screen, see “Battery
Information” on page 74.
Using the Keypad
Your CK31G has a 52-key full alphanumeric keypad. The 52key full alphanumeric keypad is designed for applications that
enter mainly numeric data (0-9) and that may need to enter the
entire alphabet. The keypad also provides function keys (F1F24) and special characters, symbols, and functions by pressing
color-coded key sequences.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Scan
button
Backlight
key
Tab
Orange
key
Green
key
F1
F3
F2
F4
Esc
Alt
I/O
Power
key
The 52-Key Full Alphanumeric Keypad
Note: There are several hidden characters (such as { and }) on
the CK31G keypad that require using the color-coded keys to
access them. For more information on accessing these hidden
characters, refer to “Typing Characters Not Printed on the
Keypad” on page 101.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Using the Color-Coded Keys
The keypad of the CK31G provides color-coded keys to let you
access additional characters, symbols, and functions printed on
the keypad overlay. Once you understand how to use the colorcoded keys and key sequences, you will know how to access all of
the additional features printed on the keypad overlay. There are
two color-coded modifier keys on the CK31G: the orange B
key and the green C key.
You press and release the first key and then press and release the
second key to access the color-coded character or function
printed above a key.
Using the Color-Coded Keys
You Want To:
Press:
Example
Use an orange character or
function printed above a key.
B key and then the key with
character or function printed
above it.
Press B and then 2 to type
the @ character.
Use a green character or function
printed above a key.
C key and then the key with
character or function printed
above it.
Press C and then 2 to type
the = character.
Lock the orange, green, Ctl, Alt,
or Shift key to stay on.
B , C, Ctl, Alt, or Shift key
twice.
Press C twice and the
appears in the status bar.
Unlock a green, orange, Ctl, Alt,
or Shift key.
B , C, Ctl, Alt, or Shift key
once.
If
is in the status bar, press
Alt and the locked icon
disappears from the status bar.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Capitalizing All Characters
To type all alphabetic characters as uppercase letters, you can
enable the Caps Lock feature on the CK31G keypad.
To enable Caps Lock
1 Press the orange
bar.
key. The
2 Press A. The Caps Lock icon (
icon appears on the status
) appears on the status bar.
3 Type an alphanumeric character. The letter appears as an
uppercase character on the screen.
To disable Caps Lock
• Press the orange
key and then press A. The Caps Lock
icon disappears from the status bar.
Using the Power (I) Key
When you press the I key to turn off the CK31G, you actually
put the computer in Suspend mode. In Suspend mode, the
CK31G continues to supply power to all memory, but turns off
power to most hardware. This power-saving feature is designed
to prolong battery life.
When you press the I key to turn the CK31G back on, your
computer resumes where it was when you turned it off. If you
are using WPA or 802.1x security, the computer may need to
reauthenticate before it starts your application.
If the Battery light flashes and your CK31G does not resume
after pressing I, your battery may be too low to supply power.
Replace the battery. If replacing the battery does not solve the
problem, see “Booting the CK31G” on page 94.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Disabling or Modifying Keypad Functions
You can disable the functionality of several keys on the keypad if
you want to restrict the ability to perform adjustments made
from the keypad, such as changing the display contrast.
You can disable these keypad functions:
• Beeper volume
• Display contrast
• Backlight on and off
• Task Manager (opened by pressing Alt and then Tab)
You can modify this keypad function:
• The behavior of the I key. You can configure the boot
functionality to either warm or cold boot when you press and
hold the I key for five seconds.
To disable keypad functions
1 From the Start menu, tap Intermec Settings. The Intermec
Settings application appears.
2 Tap Device Settings > Keypad. The Keypad menu expands
to show you the options.
3 Tap the function you want to disable from the Keypad menu
to expand the branch.
10
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
4 Tap Disable to select it.
5 Save your changes and exit Intermec Settings.
To change the I key behavior
1 From the Start menu, tap Intermec Settings. The Intermec
Settings application appears.
2 Tap Device Settings > Keypad. The Keypad menu expands
to show you the options.
3 Tap Configure Boot Functionality and select Warm boot
or Cold boot.
4 Save your changes and exit Intermec Settings.
CK31G Handheld Computer User’s Manual
11
Chapter 1 — Using the CK31G Handheld Computer
Using the Touch Screen
The CK31G has a color touch screen display. The screen is 240
x 320 pixels. The desktop is 240 x 320 pixels and the taskbar is
240 x 20 pixels. In addition, the screen supports Unicode
characters, user-programmable fonts, and bitmap graphics.
Desktop
Taskbar
CK31G Start Screen
Using the Touch Screen and Stylus
Your CK31G has a stylus for selecting items and entering
information. Use the stylus in place of a mouse.
Functions You Can Perform With the Stylus
12
Action
Description
Tap
Touch the screen once with the stylus to open items and
select options.
Drag
Hold the stylus on the screen and drag across the screen to
select text and images.
Tap and hold
Tap and hold the stylus on an item to see a list of actions
available for that item. On the pop-up menu that appears,
tap the action you want to perform.
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
Understanding the Desktop
The Start screen has two distinct areas: the desktop and the
taskbar. The desktop displays shortcuts to some of the
applications installed on the CK31G. The first time you turn on
the CK31G, the taskbar displays the Start menu icon, the time,
the keyboard icon, and the desktop icon.
Most of the default shortcuts on the desktop are standard
Windows CE applications. However, Intermec provides
shortcuts to two additional applications: ScanDemo and
Transcriber. ScanDemo is a simple application you can use to
verify that your imager is working correctly. Transcriber enables
you to write on the screen with your stylus and it converts your
writing to text.
Using ScanDemo
ScanDemo is an application that enables the CK31G to read bar
code labels and display the information encoded on the label
along with the symbology used to encode it.
To open ScanDemo
1 Double-tap the ScanDemo shortcut on the desktop. The
ScanDemo application opens.
2 Scan a bar code label. For information on how to scan a bar
code label, see “Scanning Bar Codes” on page 20. The
information you scanned along with the symbology used to
encode it appears on the screen:
CK31G Handheld Computer User’s Manual
13
Chapter 1 — Using the CK31G Handheld Computer
To enable or disable symbologies
1 From the ScanDemo window, tap the Symbologies button
to see the symbologies that are enabled.
2 Select or clear the symbologies you want to use and tap Back.
3 If you want to enable symbologies not shown on the Scanner
Symbologies window, tap Intermec Settings. Intermec
Settings appears on your screen.
4 From the Intermec Settings application, go to Scanners,
Symbologies > Internal Scanner > Symbologies.
5 Enable or disable any of the symbologies you want to use.
6 Save your settings and close Intermec Settings. The Scanner
Symbologies window reappears.
7 Tap Back.
8 Scan bar code labels.
Using Transcriber
In a program that accepts writing, such as Microsoft WordPad,
you can use your stylus to write directly on the screen. Write the
way you do on paper (print or cursive) and the Transcriber
program will convert your writing to text.
14
CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
To turn on Transcriber
• Double-tap the Transcriber shortcut on the desktop or go to
Start > Programs > Transcriber.
The Transcriber Intro box appears and an icon (
in the taskbar with a dark gray background.
) appears
To turn off Transcriber
• Tap the Transcriber icon in the taskbar.
The background of the Transcriber icon turns light gray to
match the taskbar and using the stylus does not produce a
line on your desktop.
To close Transcriber
1 Tap and hold the Transcriber icon in the taskbar until the
menu appears.
2 Tap Close Transcriber.
To select text
1 Tap and hold the stylus next to the text you want to select
until the insertion point appears.
2 Without lifting, drag the stylus across the text you want to
select.
To get help for Transcriber
1 Tap and hold the Transcriber icon in the taskbar until the
menu appears.
2 Tap Help. The help system for Transcriber appears on the
screen.
CK31G Handheld Computer User’s Manual
15
Chapter 1 — Using the CK31G Handheld Computer
Understanding the Screen Icons
Use the screen icons on the status bar to see the battery status,
network connections, and special keys or functions you may be
using. Standard Microsoft icons are not included in this table.
CK31G Screen Icons
Icon
Description
Battery is low. You need to replace the battery soon.
Battery is critically low. You need to replace the battery now.
Backup battery is low. Charge or replace the AB1G battery now.
The CK31G is connected using ActiveSync.
CK31G is authenticated with strong connection to the access point.
CK31G is authenticated with good connection to the access point.
CK31G is authenticated with weak connection to the access point.
CK31G is associated with a strong connection to the access point.
CK31G is associated with a good connection to the access point.
CK31G is associated with a weak connection to the access point.
No connection to the access point. For help, see “Problems with
Wireless Connectivity” on page 91.
Orange key is enabled.
Green key is enabled.
Orange key is locked.
Green key is locked.
Alt key is enabled.
Alt key is locked.
Ctl key is enabled.
Ctl key is locked.
Shift key is enabled.
Shift key is locked.
Caps Lock key is enabled.
No UDP Plus connection. For help, see “Configuring the Network
Parameters for a UDP Plus Network” on page 36.
UDP Plus is transferring data.
UDP Plus is connected.
The window positioning feature is turned on.
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Repositioning a Window
If you need to move a window to see more of a screen, you can
reposition the window without having to use the mouse pointer.
When you turn on the positioning feature, the focus is on the
top window. You can change the focus to another window by
using Task Manager to select a different task. Simply press Alt
and then Tab to bring up Task Manager to select a different
task.
To reposition a window
1 Press Alt and then E. An icon (
bar.
) appears on the status
2 Use the numeric keypad to move the window.
Repositioning a Window: Press the appropriate number key that shows
the direction you want to move the window.
To recenter the window in the CK31G screen
• Press 5.
To turn off the repositioning feature
• Press Alt and then E.
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Chapter 1 — Using the CK31G Handheld Computer
Calibrating the Screen
If the screen does not respond when you tap it with the stylus,
you may need to calibrate the screen.
To calibrate the screen
1 Press C and then B. The Start menu appears.
2 Press D to highlight Touch Calibrate and then press Enter.
The calibration screen appears.
3 Follow the instructions to calibrate the screen.
Understanding the Status Lights
The status lights on the CK31G turn on to indicate the status of
the battery, a successful decode of a bar code, or a user-defined
function.
Ready-to-Work
Indicator (blue)
Good read
light (green)
Battery light
User-Defined lights
CK31G Status Lights
The battery light and the battery screen icons work with each
other to alert you to the status of your battery. If the battery
light comes on, check the status bar to see which battery icon
appears on it. Use the CK31G Screen Icons table on page 16 to
help determine when you need to replace your battery.
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Understanding the CK31G Status Lights
Light Name
Light
Description
User-defined
Use the Developer’s Toolkit for AIT-III to program these lights
to turn on and off for any task or error within your
application.
Battery
Light Status
What It Means
Off
The battery is charged.
On
Battery is critically low. You need to
replace the battery now.
This light comes on when the CK31G successfully decodes a
bar code.
Good Read
Ready-to-Work™ Indicator
Reserved for future use.
Understanding the Beeps
The CK31G uses beeps to provide you with audio feedback
when it performs some functions. For example, you hear a beep
each time you scan a valid bar code.
Understanding the CK31G Beeps
Beep Sequence
What it Means
High beep
You entered valid data or a valid command, the
CK31G decoded a label, or the CK31G decoded the
last row of a two-dimensional bar code.
Three low beeps
You entered or scanned an invalid command.
Click
You pressed a key.
You can change the beeper volume for your needs and
environment. You can set the beeper volume to off, low (quiet),
medium, high (loud), and very high (very loud - default). If
necessary, you can also change the beep duration and beep
frequency for good read, low, and high beeps.
CK31G Handheld Computer User’s Manual
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Chapter 1 — Using the CK31G Handheld Computer
Changing the Beeper Volume
Method
Procedure
Use the keypad.
Press C and then press E to increase the volume.
There are five beep volumes on the CK31G
including off. When you reach the loudest setting,
the next setting is off.
Use the Intermec
Settings application.
From the Start menu, choose Intermec Settings. Go
to Device Settings > Beeper > Volume.
Scanning Bar Codes
Do not look directly into the window area or at a reflection
of the laser beam while the laser is scanning. Long-term
exposure to the laser beam can damage your vision.
The 2D imager provides the ability to scan 2D bar code
symbologies and supports omni-directional (360°) scanning.
Omni-directional scanning means that you can position the
CK31G in any orientation to scan a bar code label. Using the
2D area imager is very similar to taking a picture with a digital
camera.
When you unpack the CK31G, these bar code symbologies are
enabled:
• Code 39
• Code 128
• PDF417
• UPC/EAN
• DataMatrix
If you are using bar code labels that are encoded in a different
symbology, you need to enable the symbology on the CK31G.
Use Intermec Settings to enable and disable symbologies for
your scanner. For help understanding how to use Intermec
Settings, see “Configuring the CK31G Locally With Intermec
Settings” on page 28.
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CK31G Handheld Computer User’s Manual
Chapter 1 — Using the CK31G Handheld Computer
To scan a bar code label with the 2D area imager
1 Press I to turn on the CK31G.
2 Point the scanner window at the bar code label and hold the
CK31G steady a few inches from the label.
3 Press the Scan button on the keypad or pull the trigger on a
handle and center the red aiming beam over the bar code
label.
Good Read
light (green)
Scan
button
*C
EM
RE
TN
I*
CK
31
Scanning: Using the 2D imager to scan a bar code label.
The imager flashes repeatedly while it is trying to read a bar
code. The aiming beam is smaller when the imager is closer to
the bar code and larger when it is further away.
When the CK31G successfully reads a bar code label, you
hear a high beep and the green Good Read light turns on
briefly.
4 Release the Scan button or the trigger.
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Chapter 1 — Using the CK31G Handheld Computer
Using the SD Card
You can use a Secure Digital (SD) card to increase file storage
and install software. The CK31G currently supports 256MB
and 1GB SD cards. The SD card slot is located on the top of the
CK31G just above the laser scanner window.
To insert an SD card
1 Press I to turn off the CK31G.
2 Unscrew the two captive screws on the SD card door and
remove the door.
3 Gently insert the SD card into the CK31G with the printed
side facing the keypad and screen side of the CK31G.
CK31G
SD card
4 Push the card into the slot until it latches in place.
5 Replace the door and attach it with the two captive screws.
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Chapter 1 — Using the CK31G Handheld Computer
SD card
door
Captive
screw
(2 places)
6 Press I to turn on the CK31G.
To remove the SD card
1 Press I to turn off the CK31G.
2 Remove the two screws on the SD card slot door and remove
the door.
3 Push in on the SD card until you hear it unlatch. The card
should eject far enough to easily remove it from the CK31G.
4 Remove the SD card from the CK31G.
5 Replace the door and attach it with the two captive screws.
CK31G Handheld Computer User’s Manual
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Chapter 1 — Using the CK31G Handheld Computer
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CK31G Handheld Computer User’s Manual
2
Configuring the CK31G
Use this chapter to understand how to configure the CK31G to
communicate in your network. In this chapter, you will find
these sections:
• How to Configure the CK31G Parameters
• Configuring the CK31G for Your Network
• Configuring Security
CK31G Handheld Computer User’s Manual
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Chapter 2 — Configuring the CK31G
How to Configure the CK31G Parameters
You can configure many parameters on the CK31G, such as the
bar code symbologies it decodes or the network settings. These
characteristics are controlled by configuration parameters. The
values you set for these configuration parameters determine how
the computer operates.
Use Setup Assistant
Use Setup
Assistant to
quickly enter
network
parameters.
Use Intermec Settings Remotely
Use Intermec Settings
on your desktop PC to
remotely configure
network parameters.
Use Intermec Settings Locally
Use Intermec
Settings on
the CK31G
to set most
parameters.
Configuring the CK31G: The CK31G provides several ways for you to configure the
communications, device, and imaging parameters.
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CK31G Handheld Computer User’s Manual
Chapter 2 — Configuring the CK31G
Configuring the CK31G With the Setup Assistant
When first setting up the CK31G, use the Setup Assistant to set
or enable basic network parameters and connect your CK31G to
the network. The Setup Assistant guides you through setting the
following basic network parameters:
• Date and time (including time zone)
• SSID (Network name)
• 802.1x security
• DHCP server or IP address, subnet mask, and default router
• Primary and secondary DNS and WINS addresses
• Device name
• Radio country code
To set other parameters, use the Intermec Settings or another
configuration method. The Setup Assistant runs on the CK31G
the first time you turn on the computer.
The Setup Assistant Start Screen
After you complete the Setup Assistant, the CK31G should be
communicating with your network. A network connection icon
appears in your taskbar. For more information on the network
icons, see “Understanding the Screen Icons” on page 16.
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Chapter 2 — Configuring the CK31G
Configuring the CK31G Locally With Intermec Settings
Use Intermec Settings to configure the CK31G and view system
information. You can access Intermec Settings while running
any application.
To open Intermec Settings
1 Tap the Start icon or press C and then B. The Start menu
appears.
2 Select Intermec Settings. The Intermec Settings application
appears.
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CK31G Handheld Computer User’s Manual
Chapter 2 — Configuring the CK31G
Use the following diagram to help find the commands you need
to use to configure your CK31Gs. These screens do not
represent the exact information you will see on your CK31G.
They have been modified to show you how the information is
structured. For detailed information on most of the commands
available in Intermec Settings, see the Intermec Computer
Command Reference Manual (P/N 073529) available on the
Intermec web site.
Intermec Settings Menus: Use this diagram to help navigate through the Intermec Settings
application. This diagram should only be used as a guide; it does not accurately represent all of the
information you will see on your screen.
CK31G Handheld Computer User’s Manual
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Chapter 2 — Configuring the CK31G
Use this table to understand how to navigate and enter
information in Intermec Settings.
Navigating in Intermec Settings
To Do This:
Press:
Select or expand an option
• Tap the option
• a or b to select an option
Select text in a text box
• From the highlighted option, press Tab
• Tap in the text box and drag the stylus
over the text
Expand an option
• Tap the option
• Press a or b to select an option and
then press Alt-b
Save settings
• Tap File > Save Settings
• Press Alt-F and then press Enter
Restoring Default Settings
You can restore the CK31G to factory default settings from
Intermec Settings. For a complete list of the default settings, see
“Default Configuration” on page 102.
Note: Using the Restore Defaults option resets all network
parameters. As a result, you may lose network communications.
This option should only be used by network administrators or
by Intermec support personnel.
To restore factory default settings
1 From Intermec Settings, select Device Settings > Restore
Defaults.
2 Select Restore Defaults and choose the Run App button. A
Run Application dialog box appears asking if you want to run
the restore defaults program.
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3 Select Yes. The Restore Defaults dialog box appears.
4 Click OK.
Your CK31G performs a cold boot and returns all of your
settings to the factory default settings. When the CK31G is
done booting, the Start Screen appears.
Note: You may need to reinstall some applications after
restoring the default settings because any settings that were
modified for your application will be reset.
Exiting Intermec Settings
When you are done modifying your device configuration and
have saved your settings, you should exit Intermec Settings.
To exit Intermec Settings
• From the Main Menu choose File > Exit.
or
• Tap the X in the upper right corner of the window.
If you try to exit Intermec Settings without saving your changes,
a message box appears asking if you want to save your
configuration changes. Click Yes.
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Chapter 2 — Configuring the CK31G
Configuring the CK31G Remotely With Intermec Settings
You can also use Intermec Settings remotely to configure your
CK31G. The remote version of Intermec Settings provides these
features:
• Intermec Settings can configure CK31Gs one-to-one through
an ActiveSync connection.
• Intermec Settings can run as a plug-in to the Wavelink
Avalanche device management system. Avalanche automates
device management within a network and lets you install,
update, and manage the software and configurations of
wireless and other devices.
The ActiveSync (one-to-one) version of Intermec Settings is
available from the Intermec web site as part of the Intermec
Developer’s Library (IDL) download or from the IDL CD. For
information on installing ActiveSync and establishing a
partnership, see “Installing Applications Using ActiveSync” on
page 58.
Intermec Settings is also available as part of a Wavelink
Avalanche package for the CK31G. You can also download this
package from the Intermec web site.
For information on how to use the Intermec Settings
application, see the online manual available from the Help menu
in Intermec Settings.
Configuring the CK31G for Your Network
The CK31G is a versatile handheld computer that you can easily
add to your wired or wireless data collection network. You can
connect your CK31G to your network using:
• Serial communications
• 802.11b/g radio communications
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Configuring Serial Communications
The CK31G has a serial port to transfer data to and receive data
from another device via RS-232 communications. You can also
insert the CK31G into a communications dock to transmit data
to and receive data from a host computer or PC using RS-232
communications. The serial adapter and the communications
dock are sold separately. For more information on accessories
and how to order them, see page 100.
Host
Ethernet
PC
Serial cable
CK31G
CK31G in a Serial Network.
To use serial communications with your CK31G
1 Turn off the CK31G.
2 Connect the CK31G to the serial port of another device. You
can do this in one of the following ways:
• Connect the CK31G serial port to a button link or serial
printer using the 26-pin to DB9 (9-pin) serial adapter and
a male-to-female null modem RS-232 cable.
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Chapter 2 — Configuring the CK31G
• Connect the AD1 communications dock to the serial port
of the other device using a DB9 to DB9 serial adapter
cable. Insert the CK31G into the dock.
3 Turn on the CK31G.
Configuring 802.11b/g Radio Communications
Make sure all components with antennas are at least 30 cm
(1 ft) apart when power is applied. Failure to comply could
result in equipment damage.
The wireless CK31G has an internal 802.11b/g radio to transfer
data using wireless communications. This section of the manual
assumes that you have already set up your wireless
communications network including your access points. If you
are using a UDP Plus network, you also need to have your
Intermec Application Server communicating with a host
computer.
Your CK31G supports these network protocols:
• TCP/IP
• UDP Plus
The next sections explain the parameters you need to configure
for the CK31G to work in your wireless network.
Configuring the Network Parameters for a TCP/IP Network
In a TCP/IP network, the CK31G communicates with a host
computer directly using TCP/IP. The access point acts as a
bridge to allow communications between the wired network and
the wireless network.
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Chapter 2 — Configuring the CK31G
Host
TCP/IP
Direct Connect
Ethernet
Access point
CK31Gs
CK31G in a TCP/IP Direct Connect Network
To use wireless communications in a TCP/IP network
1 Configure these network parameters on each CK31G in the
network:
• Network name (SSID)
• Host IP address
• IP settings (if not using DHCP)
• Network port
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Chapter 2 — Configuring the CK31G
2 Configure security. For help, see “Configuring Security” on
page 37.
The easiest way to configure the network parameters on the
CK31G is to use Intermec Settings. For help, see “Configuring
the CK31G Locally With Intermec Settings” on page 28.
Configuring the Network Parameters for a UDP Plus Network
In a UDP Plus network, the CK31G communicates with a host
computer through the Intermec Application Server.
Host
UDP Plus
Ethernet
Intermec Application Server
Access point
CK31Gs
CK31G in a UDP Plus Network
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The Intermec Application Server translate UDP Plus packets on
the wireless network into TCP/IP packets on the wired network
and vice versa. The access point acts as a bridge to allow
communications between the wired network and the wireless
network.
To use wireless communications in a UDP Plus network
1 Configure these network parameters on each CK31G in the
network:
• Network name (SSID)
• Controller IP address
• IP settings (if not using DHCP)
• Network port
2 Configure the security. For help, see “Configuring Security”
in the next section.
The easiest way to configure the network parameters on the
CK31G is to use Intermec Settings. For help, see “Configuring
the CK31G Locally With Intermec Settings” on page 28.
Configuring Security
The CK31G provides three types of security for your wireless
network:
• Wi-Fi Protected Access (WPA)
• 802.1x
• WEP
Use the next sections to understand how to configure each type
of security on your wireless CK31G. If you choose not to use
security, see “Disabling Security” on page 53. For more
information on the different types of security, see the
MobileLAN™ secure 802.1x Security Solution Installation Guide
(P/N 073134) available at www.intermec.com.
The CK31G provides both Microsoft and Funk security.
Microsoft security is the default setting. Use the following
sections to set security using either Microsoft or Funk as your
security choice.
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Chapter 2 — Configuring the CK31G
If you are using 802.1x security, this section also assumes that
your authentication server and authenticators are properly
configured.
Using Funk Security
Funk Odyssey security provides everything you get with
Microsoft security with the addition of CCX v1.0 compliance.
Funk security also enables you to use LEAP and TTLS
authentication on your CK31G.
The type of security you choose is not dependent on your
authentication server. To use Funk security, you need to:
• Select Funk security as your security choice
• Select a profile
Selecting Funk as Your Security Choice
The default security setting is Microsoft. If you want to use
Funk security, you need to select it as your security choice.
To select Funk security as your security choice
1 Tap the Start icon or press C and then B. The Start menu
appears.
2 Select Intermec Settings. The Intermec Settings application
appears.
3 Select Communications > 802.11 Radio > Security Choice.
4 From the Security Choice list, select Funk Security.
5 Press Enter. An alert box appears telling you that you must
save your settings and warm boot the CK31G for your new
security choice to take effect.
6 Tap OK or press Esc to clear the alert box.
7 Save your settings.
8 Warm boot your CK31G by pressing and holding the I key
for five seconds.
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Selecting a Profile for Funk Security
You can define up to four profiles for your Funk Odyssey
security. Different profiles let your CK31G communicate in
different networks without having to change all of your security
settings. For example, you might want to set up one profile for
the manufacturing floor and one for the warehouse.
To select a profile for Funk security
1 Tap the Start icon or press C and then B. The Start menu
appears.
2 Select Intermec Settings. The Intermec Settings application
appears.
3 Select Communications > 802.11 Radio > Security Settings
> Funk Security.
4 (Optional) Give your profiles meaningful names.
a Select a profile. The profile expands.
b Select Profile Label and a text box appears.
c Select the text in the box and type in your meaningful
name.
d Press Enter.
5 Repeat Step 4 for as many profiles as you want to define.
6 Select the active profile you want to configure with security
settings.
7 Configure your security settings.
Using WPA Security
Wi-Fi Protected Access (WPA) is a strongly enhanced,
interoperable Wi-Fi security that addresses many of the
vulnerabilities of Wired Equivalent Privacy (WEP). Instead of
WEP, WPA uses Temporal Key Integrity Protocol (TKIP) for
its data encryption method.
Currently, WPA satisfies some of the requirements in the IEEE
802.11i draft standard. When the standard is finalized, WPA
will maintain forward compatibility.
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Chapter 2 — Configuring the CK31G
WPA runs in Enterprise (802.1x) mode or PSK (Pre-Shared
Key) mode:
• In Enterprise mode, WPA provides user authentication using
802.1x and the Extensible Authentication Protocol (EAP).
That is, an authentication server (such as a RADIUS server)
must authenticate each device before the device can
communicate with the wireless network.
• In PSK mode, WPA provides user authentication using a
shared key between the authenticator and the CK31G. WPAPSK is a good solution for small offices or home offices that
do not want to use an authentication server.
To use WPA security, you need:
• An authentication server (Enterprise mode only)
Note: You can also use a MobileLAN access point with
software release 1.80 or later as an authentication server. For
help, see the MobileLAN access WA2XG System Manual (P/N
074921).
• An access point with an 802.11b/g radio that supports WPA
• CK31G with the 802.11b/g radio and the 802.1x/WPA
security option
Configuring WPA Security With Funk Security
Use these procedures to set WPA and WPA-PSK security on
your CK31G with Funk security.
To configure WPA security on your CK31G with Funk security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Make sure you have selected Funk as your security choice.
3 Open Intermec Settings.
4 Choose Communications > 802.11 Radio > Security
Settings > Funk Security > Profile.
5 For Association, choose WPA and press Enter. Encryption
automatically defaults to TKIP.
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CK31G Handheld Computer User’s Manual
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6 For Authentication, choose TTLS, PEAP, or TLS and press
Enter.
If you choose TTLS or PEAP:
a Select User name, type your user name, and then press
Enter.
b Select Password prompt, choose Enter password now,
and then press Enter.
Note: You can use Prompt for password to troubleshoot
your connection to the network if you have problems.
c Select User Password, type a user password, and then
press Enter.
d For Validate Server Certificate, choose Enabled and press
Enter.
Note: You must have the date on the CK31G set correctly
when you enable Validate Server Certificate.
If you choose TLS:
a Load a user and root certificate on your CK31G. For help,
see “Loading a Certificate” on page 50.
b For Validate Server Certificate, choose Enabled and press
Enter.
c You must enter a User Name and Subject Name. You can
also enter a Server Common Name if you want to increase
your level of security.
7 Exit Intermec Settings.
To enable WPA-PSK security on your CK31G with Funk security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Make sure you have selected Funk as your security choice.
3 Open Intermec Settings.
4 Choose Communications > 802.11 Radio > Security
Settings > Funk Security > Profile.
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Chapter 2 — Configuring the CK31G
5 For Association, choose WPA and press Enter.
6 For Authentication, choose None and press Enter.
7 For Pre-Shared Key, enter the pre-shared key or the
passphrase.
The pre-shared key must be a value of 32 hex pairs preceded
by 0x for a total of 66 characters. The value must match the
key value on the access point. The passphrase must be from 8
to 63 characters. After you enter a passphrase, the CK31G
internally converts it to a pre-shared key.
This value must match the passphrase on the authenticator.
8 Exit Intermec Settings.
Configuring WPA Security With Microsoft Security
Use these procedures to set WPA and WPA-PSK security on
your CK31G with Microsoft security.
To enable WPA security on your CK31G with Microsoft security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Open Intermec Settings.
3 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
4 For Infrastructure Mode, choose Infrastructure.
5 For Network Authentication, choose WPA.
6 For Data Encryption, choose TKIP.
7 For 802.1x Authentication, choose either TLS or PEAP.
If you choose TLS:
a Select Properties and tap the Run App button. The Auth.
Settings box appears.
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b From the Auth. Settings box, tap the Select button.
c Select your certificate from the list and press Enter.
If you choose PEAP:
a Select Properties and tap the Run App button. The Auth.
Settings box appears.
b Enable the Validate Server check box.
c Press Enter. Once the radio starts to authenticate, the
Network Password dialog box appears:
d Enter a User Name and Password and enable the Save
Password check box.
e (Optional) In the Domain field, enter the Active Directory
domain associated with the user account.
f Press Enter.
8 Exit Intermec Settings.
To enable WPA-PSK security on your CK31G With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Open Intermec Settings.
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Chapter 2 — Configuring the CK31G
3 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
4 For Infrastructure Mode, choose Infrastructure.
5 For Network Authentication, choose WPA-PSK.
6 For Data Encryption, choose TKIP.
7 For Pre-Shared Key, enter the pre-shared key or the
passphrase.
The pre-shared key must be a value of 32 hex pairs preceded
by 0x for a total of 66 characters. The value must match the
key value on the authenticator. The passphrase must be from
8 to 63 characters. After you enter a passphrase, the CK31G
internally converts it to a pre-shared key.
This value must match the passphrase on the authenticator.
8 Exit Intermec Settings.
Using 802.1x Security
802.1x security provides centralized user authentication using an
authentication server, authenticators (access points), and
supplicants. These components communicate using an EAP
authentication type, such as TLS (Transport Layer Security) or
PEAP (Protected Extensible Authentication Protocol). 802.1x
security provides data encryption using dynamic WEP key
management.
To use 802.1x security, you need:
• An authentication server
Note: You can also use a MobileLAN access point with
software release 1.80 or later as an authentication server. For
help, see the MobileLAN access WA2XG System Manual (P/N
074921).
• An access point with an 802.11b/g radio
• A CK31G with an 802.11b/g radio and the 802.1x/WPA
security option
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Configuring 802.1x Security With Funk Security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Make sure you have selected Funk as your security choice.
3 Open Intermec Settings.
4 Choose Communications > 802.11 Radio > Security
Settings > Funk Security > Profile.
5 For Association, choose Open and then press Enter.
6 For Encryption, choose WEP and then press Enter.
7 For Authentication, choose TTLS, PEAP, or TLS and then
press Enter.
If you choose TTLS or PEAP:
a Select User name, type your user name, and then press
Enter.
b Select Password prompt, choose Enter password now,
and then press Enter.
Note: You can use Prompt for password to troubleshoot
your connection to the network if you have problems.
c Select User Password, type a user password, and then
press Enter.
d For Validate Server Certificate, choose Enabled and press
Enter.
If you choose TLS:
a Load a user and root certificate on your CK31G. For help,
see “Loading a Certificate” on page 50 for help.
b For Validate Server Certificate, choose Enabled and press
Enter.
c You can also enter a User Name, Subject Name and
Server Common Name if you want to increase your level
of security.
8 Exit Intermec Settings.
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Configuring 802.1x Security With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Open Intermec Settings.
3 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
4 For Infrastructure Mode, choose Infrastructure.
5 For Network Authentication, choose Open.
6 For Data Encryption, choose WEP.
7 For 802.1X Authentication, choose TLS or PEAP.
If you choose TLS:
a Select Properties and tap the Run App button. The Auth.
Settings box appears.
b From the Auth. Settings box, choose the Select button.
c Select your certificate from the list and press Enter.
If you choose PEAP:
a Select Properties and choose the Run App button. The
Auth. Settings box appears.
b Select the Validate Server check box.
c Press Enter. Once the radio starts to authenticate, the
Network Password dialog box appears:
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d Enter a User Name and Password and enable the Save
Password check box.
e (Optional) In the Domain field, enter the domain.
f Press Enter.
8 For Network Key Setting, choose Automatic.
9 Exit Intermec Settings.
Using LEAP Security
Lightweight Extensible Authentication Protocol (LEAP), also
known as Cisco-Wireless EAP, provides username/passwordbased authentication between a wireless client and a RADIUS
server. In the 802.1x framework, traffic cannot pass through an
Ethernet hub or wireless network access point until it
successfully authenticates itself.
The station must identify itself and prove that it is an authorized
user before it is actually allowed to use the LAN. LEAP also
delivers a session key to the authenticated station, so that future
frames can be encrypted with a key that is different than keys
used by others sessions
To use LEAP security, you need:
• A RADIUS server
• Cisco access points
Note: LEAP security is not supported with Microsoft security.
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To enable LEAP security on your CK31G
1 Make sure you have selected Funk as your security choice.
2 Make sure you have configured the communications and
radio parameters on your CK31G.
3 From Intermec Settings, choose Communications > 802.11
Radio > Security Settings > Funk Security > Profile.
4 For Authentication, choose LEAP and then press Enter.
5 For Association, choose Open or Network EAP and then
press Enter.
6 For Encryption, choose WEP and then press Enter.
7 Select User name, type your user name, and then press
Enter.
8 Select Password prompt, choose Enter password now, and
then press Enter.
Note: You can use Prompt for password to troubleshoot
your connection to the network if you have problems.
9 Select User Password, type a user password, and then press
Enter.
10 Exit Intermec Settings.
Using Static WEP Security
The CK31G uses the Wired Equivalent Privacy (WEP) protocol
to add security to your wireless network based on the 802.11b
standard.
To use WEP security, you need:
• A CK31G handheld computer with an 802.11b/g radio.
• An access point with an 802.11b/g radio.
Configuring Static WEP Security With Funk Security
1 Make sure you have selected Funk as your security choice.
2 Make sure you have configured the communications and
radio parameters on your CK31G.
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3 Open Intermec Settings.
4 Choose Communications > 802.11 Radio > Security
Settings > Funk Security > Profile.
5 For Association, choose Open and then press Enter.
6 For Encryption, choose WEP and then press Enter.
7 For Authentication, choose None and then press Enter.
8 Select WEP Key and then define a value for each WEP key.
You can define up to four WEP keys.
Enter an ASCII key or a hex key that is either 5 bytes or 13
bytes long depending on the capability of the radio. Set a 5byte value for 64-bit WEP or a 13-byte value for 128-bit
WEP. Hex keys must be preceded by 0x and contain 5 or 13
hex pairs.
9 Select Network Key Index, choose the WEP key you want to
use for transmitting data.
10 Exit Intermec Settings.
Configuring Static WEP Security With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CK31G.
2 Open Intermec Settings.
3 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
4 For Network Authentication, choose Open.
5 For Data Encryption, choose WEP.
6 For Network Key Setting, choose Enter Key and Index.
7 For Network Key Value, enter an ASCII key or a hex key
that is either 5 bytes or 13 bytes long depending on the
capability of the radio.
Set a 5-byte value for 64-bit WEP or a 13-byte value for 128bit WEP. Hex keys must be preceded by 0x and contain 5 or
13 hex pairs.
8 For Network Key Index, select the key you want to use for
data transmission.
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9 Exit Intermec Settings.
Loading a Certificate
If you choose to use transport layer security (TLS) with WPA or
802.1x security, you need to have a unique client certificate on
the CK31G and a trusted root certificate authority (CA)
certificate. You can use a third-party CA to issue unique client
certificates and a root certificate.
If you are using Active Directory® to issue certificates, you can
use the Enroll Certificates application to load the certificates. If
you are using a third-party CA, you can use the Import Root or
User Certificates programs to load the certificates.
Note: Do not cold boot the CK31G. Cold booting the
computer resets the time and date.
To load certificates on the CK31G if you are using Active Directory
1 Configure the network and radio settings for the CK31G to
communicate with your certificate authority or establish an
ActiveSync connection with the CA.
2 From the Configuration Utility, Select Communications >
802.11 Radio > Security Settings > Certificates.
3 Select Enroll Certificates and tap the Run App button.
4 From the Run Application box, tap Yes. The Enroll
Certificates dialog box appears.
5 In the Enroll Certificates dialog box, enter the User Name,
Password, and Server (IP address) to log into the CA server.
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6 Tap OK or press Enter. A dialog box appears asking if you
want to load the root certificate.
7 Press Enter for yes. The Enrollment Tool message box
appears telling you that the user certificate has been added.
8 Press Enter to close the Enrollment Tool message box.
9 Configure your CK31G for WPA or 802.1x security.
To load certificates on the CK31G if you are using a third-party CA
Note: You need to create the \temp\root and \temp\user folders
on your CK31G before you can copy the certificate files to your
handheld computer.
1 Copy your .cer file to the \temp\root folder on the CK31G.
2 Copy your .der and .pvk files to the \temp\user folder on the
CK31G.
3 From the Configuration Utility, select Communications >
802.11 Radio > Security Settings > Certificates.
4 Select Import Root Certificates and tap the Run App
button to load the .cer file. A dialog box appears asking if you
want to add the certificate to the root store.
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5 Press Enter to add the certificate. A message box appears
telling you that the root certificate has been imported.
6 Tap OK or press Enter to close the Success message box.
7 Select Import User Certificate to load the .der and .pvk files.
A message box appears telling you that the certificate has been
imported.
8 Tap OK or press Enter to close the Success message box.
9 Configure your CK31G for WPA or 802.1x security.
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Disabling Security
If you choose not to use security with your wireless network, you
can disable it on the CK31G. Intermec recommends that you
always set security in your network.
To disable security
1 Open Intermec Settings.
2 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
3 For Network Authentication, choose Open.
4 For Data Encryption, choose Disabled.
5 Close Intermec Settings.
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3
Developing and Installing
Applications
In this chapter you will find guidelines for developing
applications using the Developer’s Toolkits for AIT-III. You will
also find information on installing applications and
automatically launching them. You will find these sections:
• Developing Applications for the CK31G
• Installing Applications on the CK31G
• Launching Your Application Automatically
• Setting or Changing the CK31G Password
• Backing Up Your Files
• Upgrading Your CK31G
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Developing Applications for the CK31G
The CK31G Handheld Computers run applications
programmed in Microsoft Embedded Visual C++. The CK31G
can also run applications developed for the .NET Compact
framework using Microsoft C# and Visual Basic.
Use this section to understand what you need to:
• Develop a new application for the CK31G.
• Develop a web-based application for the CK31G.
Developing a New Application
Use the Intermec Developer’s Toolkits for AIT-III CD to help
develop your C++ and .NET applications. The CD contains two
toolkits, the Intermec AIT-III Developer’s Toolkit and the
Intermec AIT-III .NET Developer’s Toolkit. The toolkits
contains hardware and software requirements, all of the
functions that are supported by the CK31G, and how to use
these functions.
The Developer’s Toolkits for AIT-III is available on CD (P/N
074925) or as a download from the Intermec web site at
www.intermec.com.
You need these hardware and software components to use the
Intermec toolkits:
• Pentium PC, 400 MHz or higher
• Windows 2000 (Service Pack 2 or later) or Windows XP
(Home, Professional, or Server)
• For native C++ development, Microsoft eMbedded Visual
C++ version 4.0 with eVC++ Service Pack 2
• For .NET Development and Compact Framework (C# and
VB.NET), Microsoft Visual Studio .NET 2003
• 128MB RAM (196MB recommended)
• 360MB hard drive space for minimum installation (720MB
for complete)
• CD-ROM drive compatible with multimedia PC
specification
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• VGA or higher-resolution monitor (Super VGA
recommended)
• Microsoft Mouse or compatible pointing device
Developing a Web-Based Application
You can develop web-based data collection applications for use
on the CK31G. For help, see any HTML source book. The
CK31G contains Internet Explorer (IE) 6.0 for Windows CE for
you to use. The Microsoft standard IE 6.0 is available from the
desktop and provides all of the common elements you expect to
find.
To open Microsoft Internet Explorer
• Double-tap Internet Explorer from the desktop. The
Internet Explorer default window appears.
Installing Applications on the CK31G
There are several ways you can install applications on the
CK31G:
• You can package your application as a cabinet (.cab) file.
• If you have a simple application, you may only need to deliver
the .exe file.
• You can copy a directory structure that contains the
application, supporting files, DLLs, images, and data files.
Intermec recommends using CAB files to install your
applications. The CK31G uses standard Windows CE CAB files
and will install third-party CAB files. Before the CK31G
executes a CAB file, it marks the file as read-only so that it will
not be deleted after installation. After the CAB file is executed,
the CK31G automatically saves any changes you have made to
the registry or file system so that they will persist through a cold
boot. This process means that you will not have to reinstall your
applications when you perform a cold boot.
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Intermec recommends that you store your applications in a
folder specific to your application underneath the \PROGRAM
FILES folder. Intermec recommends that you store your
application data in one of these locations on the CK31G:
• The SDMMC Disk folder
• The CK_FFS folder
If you have an SD card inserted in your CK31G, it appears as
the SDMMC Disk folder. This folder is the recommended
location for placing your application install files.
The CK_FFS folder is an area of storage that is part of the
CK31G flash memory. This storage area is not deleted during a
cold boot.
There are several ways you can install files and applications on
the CK31G:
• ActiveSync
• SD Card
• FTP Server
• Wavelink Avalanche
The following sections explain how to use each one of these
processes to install your application on the CK31G.
Installing Applications Using ActiveSync
You can use ActiveSync to establish a connection between your
PC and the CK31G. ActiveSync allows you to transfer files,
synchronize files, perform remote debugging, and other device
management activities. ActiveSync is a free application available
from the Microsoft web site.
To establish a partnership between your PC and the CK31G,
you will need:
• A USB cable or a female-to-female null modem serial cable.
• An AD1 communications dock.
• ActiveSync version 3.7.1 or later.
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Installing ActiveSync and Establishing a Partnership
You can use either a USB cable or a serial cable to establish your
initial partnership between the CK31G and your PC.
To install ActiveSync and establish a partnership
1 Download ActiveSync from the Microsoft web site and follow
the onscreen instructions for installing it on your PC. When
the installation process is complete, the Get Connected dialog
box appears.
2 Connect the AD1 to your PC with the USB or serial cable.
3 If you are using a serial cable, from the CK31G Start Screen
tap My Computer and then choose Program Files >
ActiveSync Serial.
The default setting for ActiveSync on the CK31G is USB.
4 Click Next in the Get Connected dialog box. ActiveSync
detects a device on the USB or serial port and prompts you to
set up a new partnership.
5 In the Set Up a Partnership dialog box, click Next.
6 In the Select Number of Partnerships dialog box, select Yes, I
want to synchronize with only this computer and then
click Next.
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7 In the Select Synchronization Settings dialog box, check the
items you want to synchronize and click Next.
8 In the Setup Complete dialog box, click Finish.
When the partnership has been established, the following screen
appears on your PC showing the device name of your CK31G
and the Connected status.
The Microsoft ActiveSync Screen
An ActiveSync icon ( ) also appears on the CK31G status bar
indicating that it has established an ActiveSync partnership with
your PC.
Note: If ActiveSync does not establish a partnership on the first
try, the Get Connected dialog box appears on your PC with the
message “Your device was not detected.” Make sure all of your
cables are securely connected and click Next on the Get
Connected dialog box until your device is detected. You may
have to try removing the CK31G from the AD1 and then
inserting it back into the communications dock to establish a
partnership.
Now that the partnership has been established, ActiveSync
initiates all future connections. To connect to your PC using
ActiveSync in the future, simply place a CK31G in the AD1
communications dock, connect the CK31G serially to your PC,
or turn on the CK31G.
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Using ActiveSync to Copy Files and Install Applications
You can use ActiveSync to copy files to the CK31G and to
install applications. Use the following procedures to learn how to
copy files and install applications on the CK31G using
ActiveSync.
To install an application on the CK31G using ActiveSync
1 Connect the CK31G to your PC using ActiveSync. For help,
see the previous section, “Installing ActiveSync and
Establishing a Partnership.”
2 In the Microsoft ActiveSync screen, click Explore. Windows
Explorer opens the Mobile Device window of your CK31G.
3 In Windows Explorer on your PC, browse to the file that you
want to copy to your CK31G.
4 Right-click the file and click Copy.
5 Place the cursor in the SDMMC Disk or CK_FFS folder of
your CK31G, right-click, and click Paste.
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The file has now been copied to the CK31G and you can see
it using My Computer on the CK31G.
6 Navigate to your application file and run it.
After your application is installed, you can run it from the
Program files folder from My Computer.
Installing Applications Using Your SD Card
If you have an SD card for your CK31G, this is the best place
for you to install applications.
To install applications using the SD card
1 If you are using an SD card reader, remove the SD card from
the CK31G and place it in the reader. For help, see “Using
the SD Card” on page 22.
2 Copy your application file to the SD card.
If you are using ActiveSync, an FTP server, or Wavelink
Avalanche to copy the files to the SD card, place the
application in the SDMMC Disk folder located in My
Computer.
3 If you are using an SD card reader, insert the SD card back
into the CK31G.
4 Navigate to the SDMMC Disk folder and run your
application.
After your application is installed, you can run it from the
Program files folder from My Computer.
Installing Applications Using the FTP Server
The CK31G has a built-in FTP server that connects to a
network through the 802.11b/g radio or Ethernet. You can use
the server to transfer your application file to the CK31G.
Another benefit of using the FTP server is that you can create
FTP scripts to automate the process of copying your files to the
CK31G.
This option is useful when you need to send files to a large
number of CK31Gs.
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Installing Applications Using Wavelink Avalanche
You can use the Wavelink Avalanche device management system
to install applications on all of your wireless CK31Gs. The
CK31G ships with the Avalanche Enabler already loaded on it.
Each time the Avalanche Enabler is activated (typically on a
warm boot), the CK31G attempts to connect to the Avalanche
Agent. When the CK31G connects to the agent, the Agent
determines whether an update is available and immediately starts
the software upgrade, file transfer, or configuration update.
To use Avalanche to remotely manage the CK31G
1 Install software packages and updates for the CK31G using
the Avalanche Administrative Console.
2 Schedule the CK31G updates or manually initiate an update
using the Avalanche Administrative Console.
For more information on using Wavelink Avalanche, contact
your local Intermec representative or visit the Wavelink web site
at www.wavelink.com.
Launching Your Application Automatically
To launch your application automatically on the CK31G every
time you perform a warm or cold boot, make sure your CAB file
places a shortcut to your application in the \Windows\StartUp
folder.
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Setting or Changing the CK31G Password
When you initially start the CK31G, there is no password to
protect access to the CK31G. Anyone can turn on the CK31G
and access all of the information and tools loaded on it. When
you login to your CK31G with password protection enabled, the
password icon ( ) appears in the taskbar.
To set a password
1 Tap the Start icon or press C and then B. The Start menu
appears.
2 Select Settings > Control Panel > Password. The Password
Properties dialog box appears.
3 Type your new password in the Password field, and then
press Tab to move to the Confirm password field.
4 Type your new password in again.
5 Select the Enable password protection at power-on option.
6 Tap OK or press Enter. You are returned to the Control
Panel.
7 Close the Control Panel.
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To change your password
1 Tap the Start icon or press C and then B. The Start menu
appears.
2 Select Settings > Control Panel > Password. The Enter
Password dialog box appears.
3 In the Password field, type your password and tap OK or
press Enter.
4 Type your new password in the Password field, and then
press Tab to move to the Confirm password field.
5 Type your new password in again.
6 Select the Enable password protection at power-on option.
7 Tap OK or press Enter. You are returned to the Control
Panel.
8 Close the Control Panel.
Backing Up Your Files
The CK31G makes it easy for you to make a backup copy of all
files you have installed or modified on the computer that are not
already located in the SDMMC Disk or CK_FFS folders. When
you make a backup copy of the file system, the CK31G saves the
file system to a folder called Persistent Copy. This folder and all
of the files and subfolders it contains, are automatically restored
when the CK31G cold boots.
You should back up your files any time you want to make
permanent changes to the files in the Persistent Copy folder.
You also need to back up the files when you want to
permanently delete a file. When you install a CAB file, the
CK31G automatically performs this backup process.
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To back up your files
1 Tap the Start icon or press C and then B. The Start menu
appears.
2 Select Intermec Settings.
3 From Intermec Settings, select Device Settings > File
Backup.
4 Select Backup Files Location and choose the location where
you want your files to be backed up.
5 Select Backup the File System and choose the Run App
button. A Run Application dialog box appears asking if you
want to run the file backup program.
6 Select Yes. The Finalizing dialog box appears with a status bar
showing you the progress of your file backup.
A copy of all your files is saved to the Persistent Copy folder
in your desired location.
7 Close Intermec Settings.
Upgrading Your CK31G
There are two ways to upgrade your CK31G:
• You can upgrade your computer using an SD card.
• You can remotely upgrade your computer using Intermec
Settings.
When you upgrade the operating system, you erase the current
configuration and replace it with the new default configuration.
You will need to set the network communications parameters on
the CK31G to reestablish communications with the other
devices in the wireless network.
Upgrading the Operating System Using an SD Card
To upgrade the operating system, you need:
• An SD card
• An SD card reader (optional)
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• The latest upgrade ZIP file. This file is available from the
Intermec web site at www.intermec.com. Go to Service &
Support > Downloads. Make sure the file you select is for
your language and that it has an SD at the end of the file
name.
You can use any file transfer method (ActiveSync, FTP server,
and so on) to copy the ZIP file to your SD card. Intermec
recommends using an SD card reader.
Note: If you are using an SD card reader to copy files to your
SD card, see “Using the SD Card” on page 22 for information
on how to remove and insert the SD card.
To upgrade the operating system
1 Download the latest upgrade ZIP file from the Intermec web
site to your desktop PC.
2 Unzip the files on your desktop PC.
3 If you are using an SD card reader, remove the SD card from
the CK31G and place it in the reader.
4 Copy all of the files to your SD card.
If you are using ActiveSync, an FTP server, or Wavelink
Avalanche to copy the files to your CK31G, place the files in
the SDMMC Disk folder.
5 If you are using an SD card reader, insert the SD card into
the CK31G.
Note: Make sure the CK31G has completely loaded all of the
upgrade files before you remove the SD card, warm boot, or
cold boot the computer.
6 Perform a cold boot on the CK31G. For help, see “Cold
Booting the CK31G” on page 94.
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Upgrading Your CK31G Remotely Using Intermec Settings
You can use Intermec Settings to upgrade the operating system
on your Intermec CK31G through an ActiveSync connection.
For information on installing ActiveSync and establishing a
partnership, see “Installing Applications Using ActiveSync” on
page 58.
When you remotely upgrade your computer, you are updating
the operating system and the Intermec Value Add (IVA) files.
Before you can upgrade your computer, you need:
• The Intermec Settings application. This file is available from
the Intermec web site as part of the Intermec Developer’s
Library (IDL) download or from the IDL CD.
• The device upgrade ZIP file. This file is available from the
Intermec web site at www.intermec.com. Go to Service &
Support > Downloads. Make sure the file you select is for
your language and that it has Intermec Settings at the end of
the file name.
To remotely upgrade a CK31G using Intermec Settings
1 Install the Intermec Settings application on your PC.
2 Create a device upgrade folder and unzip the device upgrade
files to it.
3 On your PC, go to Start > Programs > Intermec > Intermec
Settings > Upgrade Device.
4 In the Select upgrade folder dialog box, browse to the folder
containing your upgrade files and click OK.
Intermec Settings begins the upgrade process. When the next
message box appears on the PC display, you can remove the
CK31G and place it in a powered dock.
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The CK31G updates the system and then cold boots.
5 If you need to upgrade more CK31Gs, place another CK31G
in the communications dock and the remote device upgrade
starts automatically.
6 When you are done upgrading CK31Gs, choose File > Exit
from the Main Menu.
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4
Running Diagnostics
Use diagnostics on the CK31G to analyze hardware problems,
fix application problems, and view system information.
Diagnostic Test
802.11 Information
Authentication Information
Battery Information
Boot Code Version
Button Link Reader Test
Configuration Table
CPU Registers
Display Test
Installed Fonts
Intermec Value Version
Keypad Test
LED Test
Network Information
Network Test
Operating System Version
Ping Utility
RAM Information
SD Card Memory Test
Sound Test
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Using Diagnostics on the CK31G
You can access the Intermec Diagnostics at any time, even while
running an application. The Intermec Diagnostics menu
contains these options:
• Hardware
• Software
• System
Use the Hardware diagnostics menu to run tests on the CK31G
or view system information. For example, you can run an LED
test to determine if your CK31G lights are working correctly.
Use the Software diagnostics menu to view the version of your
operating system, the bootcode version, and Intermec Value Add
(IVA) information.
Use the System diagnostics menu to help analyze network,
system, or applications problems on the CK31G. For example,
you can run diagnostics to check the network communications.
Understanding the Diagnostics Screens
This section lists all of the diagnostics screens in alphabetical
order. You will see the following information for each
diagnostics screen:
• Description, purpose, and definition
• Location of diagnostic from the Start menu
• A sample diagnostics screen
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802.11 Information
The 802.11 Information diagnostic tool provides detailed
information about your 802.11b/g radio. You can view
information such as the SSID, the radio signal strength indicator
(RSSI), the channel, and the MAC address of the connected
access point.
From the Start menu:
• Go to Programs > Intermec Diagnostics > System > 802.11
Information
Sample Screen
Authentication Information
Use the Authentication Information diagnostic to see the state of
your security authentication. You can use this information to
troubleshoot why your device may not be authenticating. This
diagnostic works with both Microsoft and Funk security choices.
From the Start menu:
• Go to Programs > Intermec Diagnostics > System >
Authentication Information
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Sample Screen
Battery Information
Use this diagnostic to view information on the CK31G main
battery, backup battery, and AC power status. You can also use
this screen to see the current volts and charging status.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
Battery Information
Sample Screen
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Chapter 4 — Running Diagnostics
Boot Code Version
The Boot Code Version diagnostic displays the version of boot
code loaded on your CK31G.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Software > Boot
Code Version
Sample Screen
Button Link Reader Test
Use the Button Link Reader Test to check the power to the
button link, the COM port, and perform a loopback test with
the button link reader and a loopback plug.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
BtnLnk Reader Test
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Chapter 4 — Running Diagnostics
Sample Screen
Configuration Table
Use the Configuration Table to view important information
about your CK31G such as the serial number, configuration
number, model, software options, and the scanner type.
You can use this information to tell the Intermec representative
information on the hardware and software that were installed at
the Intermec factory.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
Configuration Table
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Chapter 4 — Running Diagnostics
Sample Screen
CPU Registers
The CPU Registers diagnostic reads every register in the x-scale
processor chip and displays the values.
From the Start menu:
• Go to Programs > Intermec Diagnostics >Hardware >
CPU Registers
Sample Screen
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Chapter 4 — Running Diagnostics
Display Test
Use the Display Test to make sure that every pixel on the
CK31G screen is working correctly. For example, you may want
to test the screen if you do not see complete characters on the
screen. The Display Test turns all pixels on, displays horizontal
stripes, displays vertical stripes, and then turns all pixels off.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
Display Test
Sample Screen
Installed Fonts
Use this screen to view all of the fonts installed on your CK31G.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Software >
Installed Fonts
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Chapter 4 — Running Diagnostics
Sample Screen
Intermec Value Version
Use this screen to see the versions of Intermec Value Add (IVA)
version of products on your CK31G.
From the Start menu:
• Go to Programs >Intermec Diagnostics > Software >
Intermec Value Version
Sample Screen
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Chapter 4 — Running Diagnostics
Keypad Test
A developer can use the Keypad Test to quickly find the hex
value for any key on the keypad. You can also test to make sure
the keypad is operating correctly.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
Keypad Test
Sample Screen
LED Test
Use the LED Test to make sure that your LEDs (lights) are
operating correctly. The LED Test turns the lights on the
CK31G on in this sequence: Good Read light, the user-defined
lights, Ready-to-Work Indicator, and then the System Status
light. The lights blink one time each and then they blink five
times each.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
LED Test
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Chapter 4 — Running Diagnostics
Network Information
Use the Network Information diagnostic screen to view the
DHCP server IP address, the CK31G device address, and the
MAC address.
From the Start menu:
• Go to Programs >Intermec Diagnostics > System >
Network Information
Sample Screen
Network Test
Use the Network Test to test the network interface connection if
you are using DHCP. The Network Test searches for a DHCP
server first. When the test finds a server, press Enter to send the
Ping command. If you do not have DHCP enabled, you need to
enter the IP address of the host to ping and then press Enter.
The test sends the ping command four times and displays the
results. If you receive a result other than ping OK, the test failed.
From the Start menu:
• Go to Programs > Intermec Diagnostics > System >
Network Test
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Chapter 4 — Running Diagnostics
Sample Screen
Operating System Version
Use the OS Version diagnostic screen to view the operating
system software version loaded on the CK31G.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Software >
OS Version
Sample Screen
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Chapter 4 — Running Diagnostics
Ping Utility
Use the Ping Utility to test the network interface connection.
Enter the IP address of the host to ping and then press Enter.
The test sends the ping command four times and displays the
results. If you receive a result other than ping OK, the test failed.
From the Start menu:
• Go to Programs > Intermec Diagnostics > System >
Ping Utility
Sample Screen
RAM Information
Use the RAM Information diagnostic to see how much RAM
and flash memory is available on the CK31G. You can also see
the Flash Part ID.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
RAM Information
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Chapter 4 — Running Diagnostics
Sample Screen
SD Card Memory Test
Use the SD Card Memory Test to view memory information on
your SD card. Tap Start to initiate the memory test.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
SD Card Memory Test
Sample Screen
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Chapter 4 — Running Diagnostics
Sound Test
Use the Sound Test to make sure the entire beeper volume range
and beep frequency range are available and working correctly.
The Sound Test can also help you choose a beeper volume and
frequency that you can hear in your working environment.
When you select the test, the CK31G sounds a series of beeps
from the default beep through the entire range of quiet to loud
beeps. After it sounds the beeper volume, it cycles through the
beeps starting with low frequency up through the highest
frequency supported.
From the Start menu:
• Go to Programs > Intermec Diagnostics > Hardware >
Sound Test
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Chapter 4 — Running Diagnostics
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CK31G Handheld Computer User’s Manual
5
Troubleshooting and
Maintaining the CK31G
Use this chapter to solve problems you may encounter while
using the CK31G. You will also find information on booting the
computer and routine maintenance.
If you have any problems using the CK31G, look in this chapter
to find a possible solution. This chapter consists of the following
sections:
Sections
Page
Problems While Operating the CK31G
88
Problems While Configuring 802.1x Security
89
Problems With Wireless Connectivity
91
Problems Transmitting Data Through the Serial Port
92
Problems While Scanning Bar Codes
92
Booting the CK31G
94
Cleaning the Scanner Window and CK31G Screen
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Problems and Solutions
You can also use the CK31G diagnostics to help analyze and
solve problems. For help, see Chapter 4, “Running Diagnostics,”
on page 71.
If you send the CK31G in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Problems While Operating the CK31G
Problem
Solution
You press I to turn on the CK31G
and nothing happens.
Make sure the contrast is not set all the way to the darkest or
lightest setting. Press B and then E repeatedly until you
reach the desired contrast level.
Make sure the backlight is on by pressing E.
Make sure you have a charged battery installed correctly. For
help, see “Charging and Installing the Battery” on page 4.
The battery may be discharged. Replace the battery with a
spare charged battery, or charge the battery and try again.
The Battery light is on.
The battery charge is low. You have a few minutes of power
left. Immediately replace the battery with a spare charged
battery, or charge the battery.
The CK31G appears to be locked up
and you cannot enter data.
• Wait at least 10 seconds and try again. If the CK31G is
still connecting to the Intermec Application Server or the
host, it ignores any input from the keypad or scanner.
• Press I to turn off the CK31G and then press I again to
turn on the CK31G.
• Press and hold the I button for five seconds to warm boot
the CK31G.
• Perform a cold boot on the CK31G. For help, see “Cold
Booting the CK31G” on page 94.
• Try reloading the firmware. For help, see “Upgrading
Your CK31G” on page 66.
• If the CK31G will not boot or reset, contact your local
Intermec service representative for help.
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Problems While Operating the CK31G (continued)
Problem
Solution
You cannot type a character on the
keypad or you can only type
uppercase or lowercase letters.
You may have accidentally locked a modifier key on the
keypad. Check the CK31G taskbar to see if it contains an
icon with a locked symbol. Press the necessary key sequence
to unlock the key. For help, see “Using the Keypad” on
page 6.
Problems While Configuring 802.1x Security
If you have trouble configuring the computer for 802.1x
security, check these problems and possible solutions.
Problems While Configuring 802.1x Security
Problem
Solution
The CK31G indicates that it is
authenticated, but it does not communicate
with the host.
Make sure that the CK31G IP address, host IP address,
subnet mask, and default router are properly configured for
your network.
Note: Do not cold boot the CK31G. Cold booting the
computer resets the time and date.
The CK31G does not appear to be
authenticating and a network connection
icon does not appear on the status bar. To
see a list of network connections icons, see
“Understanding the Screen Icons” on page
16.
CK31G Handheld Computer User’s Manual
The CK31G may not be communicating with your access
point. Make sure the network name on the CK31G is the
same as the network name (SSID) of the access point that
you are trying to communicate with. The default network
name is “INTERMEC.”
The 802.1x security network may not be active. Make sure
that the server software is properly loaded and configured
on the server PC. For help, see the documentation that
shipped with your server software.
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Problems While Configuring 802.1x Security (continued)
Problem
Solution
A network connection icon appears in
the status bar, but it disappears.
The CK31G may not be communicating with the access point
that you want it to communicate with. Make sure that the
network name on the CK31G is the same as the network name
of the access point that you are trying to communicate with.
The default network name is “INTERMEC.”
The access point that you are trying to communicate with may
not be communicating with the server. Make sure your access
point is turned on, properly configured, and has 802.1x security
enabled.
The CK31G indicates that it is not
authenticated.
Make sure that:
• The User Name and Password parameters on your CK31G
match the user name and password on your authentication
server. You may need to re-enter the password on both your
CK31G and the authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped with
your authentication server software.
• The IP address and secret key for your access point must
match the IP address and secret key on your authentication
server. You may need to re-enter the IP address and secret
key on both your access point and authentication server.
• Your authentication server is active and that it can
communicate with your access point. You can use the PING
utility to determine communications. Go to Start >
Programs > Intermec Diagnostics > System >
Ping Utility.
• The authentication server software is running on the server
PC.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CK31G does not save WEP key values when you change
the SSID. Re-enter the WEP key value after you change the
SSID and save your changes. You should now be able to
connect to the different access points.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you cold
boot the CK31G.
The date and time on the CK31G are not saved through a cold
boot. You need to re-enter the date and time and then save your
changes..
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Problems With Wireless Connectivity
Problem
Solution
When you turn on the CK31G after it
was suspended for a while (10-15
minutes or longer), it can no longer send
or receive messages over the network.
The host may have deactivated or lost your current
terminal emulation session. In a TCP/IP direct connect
network, you need to turn off the “Keep Alive” message
(if possible) from the host so that the TCP session is
maintained while a CK31G is suspended.
The no network connection icon
)appears on the status bar.The
CK31G is not communicating with the
access point.
The CK31G is not connected to the access point. Make
sure the access point is turned on and operating. You
may also be using the CK31G out of range of an access
point. Try moving closer to an access point to reestablish communications.
Make sure the CK31G is configured correctly for your
network. The radio parameters on the CK31G must
match the values set for all access points the CK31G
may communicate with. For help, see “Configuring
802.11b/g Radio Communications ” on page 34.
If you have an 802.11b radio, the radio initialization
process may have failed. Try resetting the CK31G. See
“Booting the CK31G” on page 94.
If you have tried these possible solutions and the no
network connection icon still appears, you may have a
defective radio card. For help, contact your local
Intermec service representative.
The CK31G is connected to the
Intermec Application Server or host
computer and you move to a new site to
collect data. The network connection
icon was visible but now the no network
connection icon (
) is visible.
You may have gone out of range of an access point. Try
moving closer to an access point or to a different
location to re-establish communications. Once you are
in range again, the network connection icon appears
again. Any data you collected while out of range is
transmitted over the network.
The network connection icon is in the
status bar, but the host computer is not
receiving any data from the CK31G.
In a UDP Plus network, there may be a problem with
the connection between the Intermec Application Server
and the host computer. Check with your network
administrator or see the user’s manual for the Intermec
Application Server.
In a TCP/IP network, there may be a problem with the
connection between the access point and the host
computer. Check with your network administrator or
use your access point user’s manual.
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Problems Transmitting Data Through the Serial Port
If you are having problems sending or receiving data through the
integrated serial port on the CK31G, check these possible
problems:
• Make sure the CK31G is connected to the PC, host
computer, or RS-232 serial device using the appropriate cable
adapter and null modem cable.
• If the CK31G is in a communications dock, make sure that
the communications dock is connected to the serial device
using the appropriate cable.
For more information on using the serial port, see “Configuring
Serial Communications” on page 33.
Problems While Scanning Bar Codes
Problem
Solution
You cannot see a red beam of light from
the scanner when you press the Scan
button and aim the scanner at a bar code
label.
There are two possible problems:
• You may be too far away from the bar code label.
Try moving closer to the bar code label and scan it
again.
• You may be scanning the bar code label “straight
on.” Change the scanning angle and try again.
You can test the effective range of the scanner. Move
within 61 cm (2 feet) of a wall and test the scanner. You
need to be within the scanning range to scan bar code
labels. For help scanning bar codes, see “Scanning Bar
Codes” on page 20.
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Problems While Scanning Bar Codes (continued)
Problem
Solution
When you release the Scan button or
handle trigger, the Good Read light does
not turn off.
The Good Read light will remain on if you configure the
CK31G to use continuous/edge triggering. If you
configure the CK31G for level triggering and the Good
Read light remains on, there may be a problem. Press
the Scan button or pull the trigger again without
scanning a bar code label. If the light is still on, contact
your local Intermec service representative.
The scanner will not read the bar code
label.
Make sure you aim the scanner beam so it crosses the
entire bar code label in one pass.
The angle you are scanning the bar code label may not
be working well, or you may be scanning the label
“straight on.” Try scanning the bar code label again, but
vary the scanning angle.
The bar code label print quality may be poor or
unreadable. To check the quality of the bar code label,
try scanning a bar code label that you know will scan.
Compare the two bar code labels to see if the bar code
quality is too low. You may need to replace the label that
you cannot scan.
Make sure the bar code symbology you are scanning is
enabled. Use Intermec Settings to check the
symbologies. If your bar code symbology is disabled,
enable it and then try scanning the bar code label again.
Make sure that the application you are running on the
computer is expecting input from a bar code. You may
need to type this information instead of scanning it.
The scanner does not read the bar code
labels quickly, or the scanning beam
seems to be faint or obscured.
The scanner window may be dirty. Clean the window
with a solution of ammonia and water. Wipe dry. Do
not allow abrasive material to touch the window.
You scan a valid bar code label to enter
data for your application. The data
decoded by the scan module does not
match the data encoded in the bar code
label.
The computer may have decoded the bar code label in a
symbology other than the label’s actual symbology. Try
scanning the bar code label again. Make sure you scan
the entire label.
CK31G Handheld Computer User’s Manual
To operate the computer quickly and efficiently, you
should enable only the bar code symbologies that you
are going to scan.
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Booting the CK31G
You seldom need to warm or cold boot the CK31G. The
CK31G uses the configuration currently saved in flash memory
during the boot process.
You need to boot the CK31G when an application is locked up
and will not respond, when you upgrade the firmware, or when
you reflash the computer. The next instructions explain how you
warm and cold boot the CK31G.
Warm Booting the CK31G
If your charged CK31G does not resume after pressing I, or if
the computer or an application is locked up, you may need to
warm boot it.
To warm boot the CK31G
• Press and hold I for 5 seconds. The CK31G tells you it is
performing a warm boot and the screen comes back up to the
start screen.
Cold Booting the CK31G
If the CK31G or application is locked up and does not respond
to a warm boot, follow this procedure to perform a cold boot.
When you perform a cold boot, all data in your RAM storage is
deleted. To make a backup copy of everything in your RAMbased storage system, see “Backing Up Your Files” on page 65.
To cold boot the CK31G
1 Remove the battery.
2 Using a small pointed device (such as the end of the stylus),
press the reset switch on the backside of the CK31G.
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Chapter 5 — Troubleshooting and Maintaining the CK31G
Reset
switch
Do not use force or a sharp object when pressing the
reset switch. You may damage the reset switch.
3 Replace the battery.
The battery light on the CK31G blinks three times and the
CK31G starts the power on sequence.
Note: Date and time settings are not saved through a cold boot.
You will need to reset the time and date.
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95
Chapter 5 — Troubleshooting and Maintaining the CK31G
Cleaning the Scanner Window and Screen
To keep the computer in good working order, you may need to
perform these minor maintenance tasks:
• Clean the scanner window.
• Clean the CK31G screen.
Clean the scanner window and CK31G screen as often as
needed for the environment in which you are using the
computer. To clean the CK31G, use a solution of ammonia and
water.
There are no user-serviceable parts inside the CK31G.
Opening the unit will void the warranty and may cause
damage to the internal components.
To clean the scanner window and computer screen
1 Press I to turn off the CK31G.
2 Dip a clean towel or rag in the ammonia solution and wring
out the excess. Wipe off the scanner window and screen. Do
not allow any abrasive material to touch these surfaces.
3 Wipe dry.
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A
Appendix
CK31G Handheld Computer User’s Manual
97
Appendix A
Physical and Environmental Specifications
Use this section to locate technical information about the
CK31G and its available features and options.
Physical Dimensions
Length:
23.4 cm (9.22 in)
Width:
9 cm (3.54 in)
Thickness:
5.3 cm (2.07 in)
Weight:
590 g (20.8 oz)
Power Specifications
Operating:
Rechargeable 2400 mAh lithium-ion battery
Backup:
Super Cap supplies 10 minutes bridge time
while replacing the main battery
Electrical Specifications
Models:
CK31G
Electrical rating:
x 7,4 to 12 VDC; 500 mA peak
Temperature and Humidity Specifications
Operating temperature:
-20°C to 50°C (-4°F to 122°F)
Operating humidity:
5 to 95% non-condensing
Storage temperature:
-20°C to 60°C (-4°F to 140°F)
Storage humidity:
0 to 95% relative humidity, noncondensing
Screen Specifications
• 240 RGB x 320 pixels
• 8.9 cm (3.52 in) diagonal square active area, ¼ VGA
• Contrast: eight settings
• LED backlight with high and low settings
Keypad
• 52-key full alphanumeric keypad
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CK31G Handheld Computer User’s Manual
Appendix A
Bar Code Symbologies
• Codabar
• Maxicode
• Codablock
• Matrix 2 of 5
• Code 11
• Micro PDF417
• Code 2 of 5
• MSI
• Code 39
• PDF417
• Code 93
• Plessey
• Code 128
• Telepen
• DataMatrix
• RSS
• EAN.UCC Composite
• UPC/EAN
• Interleaved 2 of 5
2D Area Imager Reading Distances
Code Size
Near Distance
Far Distance
MaxiCode 35 mil
2.5 cm (1.0 inches)
30.5 cm (12 inches)
DataMatrix 15 mil
6.9 cm (2.7 inches)
14 cm (5.5 inches)
PDF417 10 mil
5.3 cm (2.1 inches)
20.3 cm (8 inches)
PDF417 8 mil
5.8 cm (2.3 inches)
17.8 cm (7 inches)
PDF417 6.6 mil
8.9 cm (3.5 inches)
13.3 cm (5.25 inches)
Code 39 15 mil
2.8 cm (1.1 inches)
30 cm (11.8 inches)
Code 39 8 mil
6.4 cm (2.5 inches)
16.8 cm (6.6 inches)
UPC 13 mil
3.8 cm (1.5 inches)
29.2 cm (11.5 inches)
*Code 39 retroreflective
CK31G Handheld Computer User’s Manual
99
Appendix A
Accessories for the CK31G
You can use these accessories (sold and ordered separately) with
the CK31G. To order accessories, contact your local Intermec
sales representative.
073573 Power Supply
Use a 073573 power supply to provide power for the
communications docks and chargers.
AB1G Battery
Use the lithium-ion battery to provide main power to the
computer.
AC1 4-Slot Battery Charger
Use the AC1 to charge up to four AB1G batteries at a time. The
battery charger is designed to sense when a battery is fully
charged and not overcharge it, ensuring long and consistent
battery life.
AD1 Communications Dock
Use the AD1 to charge your AB1G battery and provide power to
your CK31G while still having the ability to communicate via a
serial, Ethernet, or USB port.
CK31G Dust Cover (P/N 074134)
The dust cover protects the CK31G keypad in dusty
environments.
CK31G Handle (P/N 074141)
The handle provides a convenient scanning trigger for the
CK31G.
CK31G Serial Adapter (P/N 074144)
The serial adapter is a 26-pin dual-row connector to DB-9
connector that connects directly to the bottom of the CK31G.
CAC Adapter and Reader (P/N 074245 and 074102)
Attach the CAC reader module to your CK31G to be able to
read Common Access Cards (CACs).
100
CK31G Handheld Computer User’s Manual
Appendix A
Holster and Shoulder Strap (P/N 074101)
The holster and shoulder strap provide you with a convenient
way to carry the CK31G when you are not using it.
Typing Characters Not Printed on the Keypad
The keypad uses hidden key sequences to access characters not
printed on the keypad overlay. Use the following table to
understand how to access these hidden characters on the keypad.
Typing Hidden Characters on the Keypad
To Type:
Press This Key Sequence on the Keypad:
C and then 6
C and then G
C and then I
“
C and then K
C and then L
C and then N
C and then O
C and then P
C and then Q
C and then R
C and then S
C and then T
CK31G Handheld Computer User’s Manual
101
Appendix A
Default Configuration
Use the following tables to see the default configuration settings
of the CK31G. If you restore the CK31G to factory default
settings, it will use these values. The tables are organized
according to the options in Intermec Settings.
Default Scanner Configuration
Symbology
102
Default Value
Codabar
Disabled
Codablock
Disabled
Code 11
Disabled
Code 2 of 5
Disabled
Code 39
Enabled
Code 93
Disabled
Code 128
Enabled
DataMatrix
Enabled
EAN.UCC Composite
Disabled
Interleaved 2 of 5
Disabled
Matrix 2 of 5
Disabled
Maxicode
Disabled
Micro PDF417
Disabled
MSI
Disabled
PDF417
Enabled
Plessey
Disabled
QR Code
Disabled
RSS
Disabled
Telepen
Disabled
UPC/EAN
Enabled
CK31G Handheld Computer User’s Manual
Appendix A
Default Scanner Configuration (continued)
Symbology Options
Default Value
Preamble
No characters (disabled)
Postamble
No characters (disabled)
Global Symbology ID
Disable
Imager Settings
Default Value
1D Omni-directional Decode Enable
Enable
Lighting Mode
Illum LED Priority
Lighting Goal
50
Image Dimension
Top Position
Bottom Position
479
Aimer LED Duration
0 ms
Sticky Aimer LED Duration
0 ms
Decode Security Settings
Default Value
Consecutive Data Validation
Virtual Wedge Settings
Default Value
Virtual Wedge Enable
Enable
Grid
Null
Default Communications Configuration
Communication Settings
Default Value
DHCP
Enable
DHCP Client Identifier
Null
Device Name
WindowsCE
CK31G Handheld Computer User’s Manual
103
Appendix A
Default Communications Configuration (continued)
802.11 Radio Settings
Default Value
Network Name
INTERMEC
Infrastructure Mode
Infrastructure
Security
Security Choice
Network Authentication
Data Encryption
Network Key Setting
802.1x Authentication
Microsoft
Open
Disabled
Automatic
Disabled
Radio Power Management
Disabled (CAM)
RTS Threshold
2347 octets
UDP Plus Settings
Default Value
UDP Plus Activate
Disable
Controller IP
0.0.0.0
Controller Port
5555
Ack Delay Upper Limit
5000 ms
Ack Delay Lower Limit
300 ms
Retries
Send Timer
20 s
Receive Timer
45 s
Default Device Settings Configuration
104
Device Settings
Date
Default Value
January 10, 2015
Time
Time of current update
Time Zone
Select Time Zone
Adjust for Daylight Time
GMT-8 Pacific US
Enabled
Beeper Volume
Very high
Beeper Duration
Good Read Beep
Low Beep
High beep
80 ms
100 ms
150 ms
CK31G Handheld Computer User’s Manual
Appendix A
Default Device Settings Configuration (continued)
Device Settings
Default Value
Beeper Frequency
Good Read Beep
Low Beep
High beep
1950 Hz
512 Hz
1950 Hz
Display
Backlight Timeout
Maximum Backlight Level
Screen Rotation
15 seconds
Low
Disable
Adjust Beeper Volume
Adjust Display Contrast
Adjust Backlight On and Off
Task Manager
Configure Boot Functionality
Enable
Enable
Enable
Enable
Warm boot
Keypad
Power Management
User Idle
System Idle
Suspend
1 minute
1 minute
1 minute
Backup Files Location
Flash File System
CK31G Handheld Computer User’s Manual
105
Appendix A
106
CK31G Handheld Computer User’s Manual
I
Index
CK31G Handheld Computer User’s Manual
107
Index
Symbols and Numbers
C key. See green key
B key. See orange key
I key
illustration, 7
modify keypad function, 10
program to warm or cold boot, 11
using, 9
073573 power supply, described, 100
2D area imager reading distances, 99
4-slot battery charger , AC1 accessory, 100
802.11 Information diagnostic screen, 73
802.11b/g radio communications,
configuring, 34
802.1x security
configuring, 44
with Funk, 45
with Microsoft, 46
troubleshooting, 89–90
AB1G battery
described, 100
using, 3
AC1 4-slot battery charger accessory,
described, 100
accessories, described, 100
ActiveSync
installing and establishing a
partnership, 59
using to
copy and install files, 61
install applications, 58
upgrade operating system, 67
AD1 communications dock,
described, 100
AIT-III Developer’s toolkit, using to
develop applications, 56
application
developing
web-based, 57
with toolkit, 56
installing with
Avalanche, 63
ActiveSync, 58
FTP server, 62
108
SD card, 62
launching automatically, 63
storing on the CK31G, 58
applications
developing new, 56
installing on the CK31G, 57
audio feedback. See beeps
authenication
Information diagnostic screen, 73
troubleshooting, 73
802.1x security, 89–90
automatically launching your
application, 63
Avalanche, using to remotely manage the
CK31G, 63
backing up files, to Persistent Copy
folder, 65
backlight key
disable or modify keypad function, 10
illustration, 7
bar codes
scanning, 20
scanning, troubleshooting, 92
supported symbologies, 99
symbologies, default, 20
battery
AB1G accessory, 100
charger, AC1 accessory, 100
charging and installing, 4
charging times, 5
checking status, 6
Information, diagnostics screen, 74
installing, 5
maximizing life, 6
status icons, 6
using, 3
beeper volume
disable or modify keypad function, 10
changing, 19
beeps
testing, 85
understanding, 19
Boot Code Version, diagnostics screen, 75
CK31G Handheld Computer User’s Manual
Index
booting
CK31G, 94
cold, 94
warm, 94
Button Link Reader Test diagnostic, 75
CAB file, using to install applications, 57
CAC adapter and reader, accessory
described, 100
calibrating,touch screen, 18
capitalizing characters, 9
Caps Lock, using, 9
card, SD
inserting or removing, 22
using to install applications, 62
using to
store applications, 58
upgrade operating system, 66
CCX v1.0 compliance, 3, 38
certificates, loading for security, 50
changing a password, 64
characters not printed on keypad,
typing, 101
charging times, battery, 5
CK_FFS folder, using to store
applications, 58
CK31G
default configuration settings, 102–105
description, 2
developing a new application, 56
troubleshooting, guide to, 87
cleaning
scanner window, 96
screen, 96
cold boot,
performing, 94
preserving files through, 65
color-coded keys, using, 8
communications
default configuration settings, 104
dock, AD1 accessory, 100
configuration
default settings, 102–105
number, finding with Configuration
Table diagnostic, 76
Table, diagnostics screen, 76
CK31G Handheld Computer User’s Manual
configuring
802.11b/g radio communications, 34
802.1x security, 44
troubleshooting, 89–90
LEAP security, 47
parameters, 26
remotely with Intermec Settings, 32
security, 37
serial communications, 33
static WEP security, 48
TCP/IP network parameters, 34
UDP Plus network parameters, 36
using local Intermec Settings, 28
using Setup Assistant, 27
WPA security, 39
converting writing to text using
Transcriber, 14
copy files to CK31G using ActiveSync, 61
copyright information, x
cover, serial port, 2
CPU Register,
diagnostics screen, 77
reading, 77
default configuration
restoring, 30
settings, 102–105
desktop,
illustration, 12
understanding, 13
developing applications using the
toolkit, 56
device IP address, viewing, 81
DHCP server IP address, viewing, 81
diagnostics
802.11 Information, 73
Authentication Information, 73
Battery Information, 74
Boot Code Version, 75
Button Link Reader Test, 75
CPU Registers, 77
Display Test, 78
Hardware Configuration Table, 76
Installed Fonts, 78
Intermec Value Version, 79
Keypad Test, 80
109
Index
diagnostics (continued)
LED Test, 80
Network Information, 81
Network Test, 81
Operating System Version, 82
Ping Utility, 83
RAM Information, 83
SD Card Memory Test, 84
Sound Test, 85
using, 72
diagram, Intermec Settings, 29
dimensions, physical, 98
disabling
keypad functions, 10
security, 53
display
contrast, disable or modify keypad
function, 10
Test, diagnostics screen, 78
dust cover, accessory described, 100
E, F
electrical specifications, 98
Enroll Certificates, 50
environmental specifications, 98
exiting Intermec Settings, 31
Extensible Authentication Protocol
(EAP), 40
factory default settings, restoring, 30
files, backing up, 65
fonts, viewing installed, 78
FTP server
using to install applications, 62
using to upgrade operating system, 67
function keys, using, 8
functions, keypad, modifying or
disabling, 10
Funk security
configuring
802.1x security, 45
WEP, 48
WPA security, 40
WPA-PSK, 41
selecting a profile, 39
selecting as security choice, 38
using, 38
110
G,H
Good Read light
described, 19
troubleshooting, 93
green key
illustration, 7
using, 8
gun. See CK31G
handle, accessory described, 100
Hardware Diagnostics menu, 72
hidden characters, typing, 101
holster and shoulder strap, accessory
described, 101
host computer not receiving data,
troubleshooting, 91
humidity, specifications, 98
ICCU. See Intermec Settings
icons
battery status, 6
understanding screen, 16
imager, 2D area reading distances, 99
Import Root utility, 50
inserting, SD card, 22
Installed Fonts, diagnostics screen, 78
installing
ActiveSync, 59
applications with
Avalanche, 63
FTP server, 62
SD card, 62
battery, 5
SD card, 22
Intermec Computer Command Reference
Manual, 29
Intermec Developer’s Toolkits for AIT-III
CD, 56
Intermec Settings
exiting, 31
menu structure, illustrated, 29
navigating within, 30
opening on the CK31G, 28
package for Wavelink Avalanche, 32
using to configure the CK31G
remotely, 32
using to remotely upgrade, 68
CK31G Handheld Computer User’s Manual
Index
Intermec Value Version, diagnostics
screen, 79
Internet Explorer, opening, 57
K, L
keypad
52-key illustration, 7
functions, disabling, 10
option, 98
Test, diagnostic screen, 80
typing hidden characters, 101
using, 6–11
using color-coded keys, 8
launching applications automatically, 63
LEAP security, configuring, 47
LED Test, diagnostics screen, 80
lights
status, 19
testing, 80
Lightweight Extensible Authentication
Protocol (LEAP), described, 47
loading certificates for security, 50
locking a key, 8
M, N, O
MAC address, viewing, 81
manuals, downloading from web, ix
maximizing battery life, 6
memory, viewing available, 83, 84
menu structure, Intermec Settings, 29
Microsoft security
configuring
802.1x security, 46
WEP, 49
WPA, 42
WPA-PSK, 43
modifying, keypad behavior, 10
moving a window, 17
navigating in Intermec Settings, 30
network
connection, testing, 81
Information, diagnostics screen, 81
protocols supported, 34
Test, diagnostics screen, 81
no network connection icon,
troubleshooting, 91
Operating System Version, diagnostics
screen, 82
CK31G Handheld Computer User’s Manual
operating system, upgrading, 66
operating the CK31G
humidity range, 98
temperature range, 98
troubleshooting, 88
orange key
illustration, 7
using, 8
parameters, configuring CK31G, 26
passphrase
setting for Funk WPA-PSK, 42
setting for Microsoft WPA-PSK, 44
password
changing, 65
setting, 64
patent information, x
Persistent Copy folder, backing up files, 65
physical
dimensions, 98
specifications, 98
Ping command
using to test network
communications, 83
using to test network connection, 81
Ping Utility, diagnostics screen, 83
plug, serial port. See serial port cover
Power key. See I key
power specifications, 98
power supply accessory, 100
Pre-Shared key Mode, WPA, 40
problems, finding and solving, 88
profile, selecting for Funk security, 39
Protected Extensible Authentication
Protocol (PEAP), described, 44
radio
communications, configuring, 34
configuring 802.11b/g, 34
RAM Information, diagnostics screen, 83
reading distances, 2D area imager, 99
Ready-to-Work indicator
described, 19
illustration, 2
register, displaying values, 77
111
Index
remotely managing the CK31G, using
Avalanche, 63
removing, SD card, 23
repositioning a window, 17
reset switch, 94
restoring default settings, 30
RS-232 communications, configuring, 33
safety
icons, viii
summary, vii
scan bar codes, using ScanDemo
application, 13
scan button,
illustration, 7
troubleshooting, 92
ScanDemo, using, 13
scanner
default configuration settings, 102–103
troubleshooting, 92
window, cleaning, 96
scanning bar codes, 20
screen
cleaning, 96
specifications, 98
screen icons, understanding, 16
SD card
inserting or removing, 22
Memory Test, diagnostics screen, 84
using to
install applications, 62
store applications, 58
SDMMC disk, using to store
applications, 58
security
choice, selecting Funk, 38
configuring, 37
802.1x, 44
LEAP, 47
WEP, 48
WPA, 40
disabling, 53
loading certificates, 50
using the Funk supplicant, 38
serial
adapter, accessory described, 100
112
communications
configuring, 33
network diagram, 33
troubleshooting, 92
port cover, 2
setting a password, 64
settings, restoring default, 30
Setup Assistant, using to configure
CK31G, 27
software
Diagnostics menu, 72
version, viewing, 82
sound test, 85
specifications
electrical, 98
humidity, 98
power, 98
screen, 98
temperature, 98
start screen, understanding, 13
static WEP security, configuring, 48
status
beeps, 19
checking battery, 6
lights, understanding, 18
storing your application on the
CK31G, 58
stylus, using with touch screen, 12
switch, reset, 94
symbologies, bar code
default, 20
supported, 99
System Diagnostics menu, 72
Task Manager, disable or modify keypad
function, 10
taskbar
described, 12
understanding, 13
TCP/IP
network diagram, 35
network, configuring parameters, 34
technical support, accessing on web, ix
temperature, specifications, 98
CK31G Handheld Computer User’s Manual
Index
testing
display, 78
keypad, 80
LEDs, 80
network connection, 81
sound, 85
TKIP, using with WPA, 39
touch screen
calibrating, 18
understanding icons, 16
using, 12
using with stylus, 12
Transcriber, using, 14
Transport Layer Security (TLS),
described, 44
troubleshooting
bar code symbologies, 93
configuring 802.1x security, 89–90
guide to finding solutions, 87
lost network connection after
suspend, 91
operating the CK31G, 88
preventive maintenance, 96
scanning bar codes, 92
serial communications, 92
wireless connectivity, 91
typing characters not printed on
keypad, 101
UDP Plus
network
configuring parameters, 36
diagram, 36
understanding
screen icons, 16
status lights, 18
CK31G Handheld Computer User’s Manual
upgrading
operating system with
SD card, 66
Intermec Settings, 68
uppercase letters, typing, 9
User Certificates utility, 50
using
battery, 3
Caps Lock, 9
diagnostics, 72
green key, 8
I key, 9
keypad, 6–11
orange key, 8
touch screen, 12
warm booting, 94
warranty information, viii
Wavelink Avalanche, package for
CK31G, 32
WEP security, configuring, 48
Wi-Fi Protected Access (WPA), 39
wireless communications
configuring, 34
troubleshooting, 91
WPA security, 39
configuring with
Funk, 40
Microsoft, 42
WPA-PSK security, 40
configuring with
Funk, 41
Microsoft, 43
writing on touch screen, converting with
Transcriber, 14
113
Index
114
CK31G Handheld Computer User’s Manual
Corporate Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
CK31G Handheld Computer User's Manual
*074023-001*
P/N 074023-001
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