Set the font size for entries in a table
…
Tip: You can also use this attribute with theader and
tfooter tags.
Create a shorter text edit box that
stretches across the screen
Control the order of controls the tab
key jumps to
Converting a Trakker Antares Application to a CK30 Application
If you have an existing Trakker Antares application that you
would like to run on the CK30, you can use the Antares
Migration Resource Kit to convert it. The Antares Migration
Resource Kit is a set of libraries and tools that you use to convert
your existing Trakker Antares C applications into C++
applications for use on the CK30.
The CK30 does not support all Trakker Antares PSK functions.
You may need to rewrite parts of your application when
converting it for use on the CK30. See the resource kit
documentation for a list of functions that are not supported.
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You need these hardware and software components to use the
Antares Migration Resource Kit:
• PC with at least 300MB of free disk space running Microsoft
Windows 2000/XP
• Microsoft eMbedded Visual C++ version 4.0 with Service
Pack 2
The Resource Kit is part of the Intermec Developer Library
(IDL), which is available from the Intermec web site at
www.intermec.com/idl.
Installing Applications on the CK30
There are several ways you can package applications to install on
the CK30:
• You can package your application as a cabinet (CAB) file.
• If you have a simple application, you may only need to deliver
the EXE file.
• You can copy a directory structure that contains the
application, supporting files, DLLs, images, sound files, and
data files.
Intermec recommends using CAB files to install your
applications. The CK30 uses standard Windows CE CAB files
and will install third-party CAB files. Before the CK30 executes
a CAB file, it marks the file as read-only so that it will not be
deleted after installation. After the CAB file is extracted, the
CK30 automatically saves any RAM-based changes you have
made to the registry or file system so that they will persist
through a cold boot. This process means that you will not have
to reinstall your applications when your battery goes dead or you
perform a cold boot.
You can have your CAB files place your application in any of
these memory locations on the CK30:
• The RAM-based file store (anywhere in the root \ directory)
• The Flash File System (the CK_FFS folder)
• On the SD card (SDMMC folder)
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Unless your application and additional data files are very large,
you can place them in the RAM of the unit. They will
automatically be backed up to the Flash File System
(\CK_FFS\Persistent Copy folder). These files will be preserved
through a cold boot, or a complete battery drain and
accompanying cold boot. However, Intermec recommends that
you place your applications files in the CK_FFS or SDMMC
Disk folder.
If you have an SD card inserted in your CK30, it appears as the
SDMMC Disk folder. This folder is the recommended location
for placing your application install files.
There are several ways you can install files and applications on
the CK30:
• ActiveSync
• SD Card
• FTP Server
• Wavelink Avalanche
• SmartSystems Console
The following sections explain how to use each one of these
processes to install your application on the CK30.
Installing Applications Using ActiveSync
You can use ActiveSync to establish a connection between your
PC and the CK30. ActiveSync allows you to transfer files,
synchronize files, perform remote debugging, and other device
management activities. ActiveSync is a free application available
from the Microsoft web site.
To establish a partnership between your PC and the CK30, you
need:
• a USB cable or a female-to-female null modem serial cable.
• an AD1 communications dock.
• ActiveSync version 3.7.1 or later.
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Installing ActiveSync and Establishing a Partnership
You can use either a USB cable or a serial cable to establish your
initial partnership between the CK30 and your PC.
To install ActiveSync and establish a partnership
1 Download ActiveSync from the Microsoft web site and follow
the onscreen instructions for installing it on your PC. When
the installation process is complete, the Get Connected dialog
box appears.
2 Connect the AD1 to your PC with the USB or serial cable.
3 If you are using a serial cable, from the CK30 System Main
Menu, select Programs > ActiveSync Serial.
The default setting for ActiveSync on the CK30 is USB.
4 Click Next in the Get Connected dialog box. ActiveSync
detects a device on the USB or serial port and prompts you to
set up a new partnership.
5 In the Set Up a Partnership dialog box, click Next.
6 In the Select Number of Partnerships dialog box, select Yes, I
want to synchronize with only this computer and then
click Next.
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7 In the Select Synchronization Settings dialog box, check the
items you want to synchronize and click Next.
8 In the Setup Complete dialog box, click Finish.
When the partnership has been established, the following screen
appears on your PC showing the device name of your CK30 and
the Connected status.
The Microsoft ActiveSync Screen
An ActiveSync icon ( ) also appears on the CK30 taskbar
indicating that it has established an ActiveSync partnership with
your PC.
Note: If ActiveSync does not establish a partnership on the first
try, the Get Connected dialog box appears on your PC with the
message “Your device was not detected.” Make sure all of your
cables are securely connected and click Next on the Get
Connected dialog box until your device is detected.
Now that the partnership has been established, ActiveSync
initiates all future connections. To connect to your PC using
ActiveSync in the future, simply place a CK30 in the AD1
communications dock, connect the CK30 serially to your PC, or
turn on the CK30.
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Using ActiveSync to Copy Files and Install Applications
You can use ActiveSync to copy files to the CK30 and to install
applications. Use the following procedures to learn how to copy
files and install applications on the CK30 using ActiveSync.
To install an application on the CK30 using ActiveSync
1 Connect the CK30 to your PC using ActiveSync. For help,
see the previous section, “Installing ActiveSync and
Establishing a Partnership.”
2 In the Microsoft ActiveSync screen, click Explore. Windows
Explorer opens the Mobile Device window of your CK30.
3 In Windows Explorer on your PC, browse to the file that you
want to copy to your CK30.
4 Right-click the file and click Copy.
5 Place the cursor in the SDMMC Disk or CK_FFS\Factory
Defaults (recommended) folder of your CK30, right-click,
and click Paste.
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The file has now been copied to the CK30 and you can see it
using the CK30 File Manager.
6 Navigate to your application file and run it.
After your application is installed, you can run it from the
Programs menu in the System Main Menu.
Installing Applications Using Your SD Card
If you have an SD card for your CK30, this is the best place for
you to install applications.
To install applications using the SD card
1 If you are using an SD card reader, remove the SD card from
the CK30 and place it in the reader. For help, see “Installing
an SD Card” on page 8.
2 Copy your application file to the SD card.
If you are using ActiveSync, an FTP server, or Wavelink
Avalanche to copy the files to the SD card, place the
application in the SDMMC Disk folder on the CK30.
3 If you are using an SD card reader, insert the SD card back
into the CK30.
4 Navigate to the SDMMC Disk folder and run your
application.
After your application is installed, you can run it from the
Programs menu in the System Main Menu.
Installing Applications Using the FTP Server
The CK30 has a built-in FTP server that connects to a network
through the 802.11b/g radio or Ethernet. You can use the server
to transfer your application file to the CK30. Another benefit of
using the FTP server is that you can create FTP scripts to
automate the process of copying your files to the CK30. This
option is useful when you need to send files to a large number of
CK30s.
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If you want to disable the FTP server, use a CAB file or another
method to modify the registry key
HKEY_LOCAL_MACHINE\COMM\FTPD. You need to set
the value IsEnabled (a REG_DWORD) to zero (0). If you set
the value to zero, the Web server will not accept connections
from the network, even from the local host.
Installing Applications Using Wavelink Avalanche
You can use the Wavelink Avalanche™ device management
system to install applications on all of your wireless CK30s. The
CK30 ships with the Avalanche Enabler already loaded on it.
Each time the Avalanche Enabler is activated (typically on a
warm boot), the CK30 attempts to connect to the Avalanche
Agent. When the CK30 connects to the agent, the Agent
determines whether an update is available and immediately starts
the software upgrade, file transfer, or configuration update.
To use Avalanche to remotely manage the CK30
1 Install software packages and updates for the CK30 using the
Avalanche Administrative Console.
2 Schedule the CK30 updates or manually initiate an update
using the Avalanche Administrative Console.
For more information on using Wavelink Avalanche, contact
your local Intermec representative or visit the Wavelink web site
at www.wavelink.com.
Installing Applications Using the SmartSystems Console
You can use the SmartSystems Console to drag-and-drop
Intermec applications onto your CK30s. The CK30 ships with
the SmartSystems client loaded on it. The console is part of
SmartSystems Foundation, which is available from the Intermec
web site for free. To download SmartSystems Foundation, go to
www.intermec.com/SmartSystems.
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To use SmartSystems Console to install an application
1 Download your application file from the Intermec web site
and unzip it on your desktop.
2 Double-click the application file to install it. The application
file should appear in the software vault.
3 From the SmartSystems Console in the software vault, dragand-drop the application onto each CK30 discovered in your
network.
For more information on using the SmartSystems Console, see
the online help.
Launching Your Application Automatically
To launch your application automatically on the CK30 every
time you perform a warm or cold boot, make sure your CAB file
places a shortcut to your application in the \Windows\StartUp
folder.
Customizing How Applications Load on the CK30
If you have several processes that you need to have run in a
specific order as the CK30 turns on, you can use the AutoRun
system to customize the way applications load. For compatibility
with other Intermec computers, you can place a copy of
AutoRun.exe in the same folder as your AutoRun.dat file but it
is not required.
To create and install the AutoRun.dat file on your CK30
1 On the CK30, create a subfolder called 2577 on the
SDMMC Disk or the CK_FFS folder.
2 On your PC, open Notepad.
3 Write commands for AutoRun.dat using these supported
script commands:
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Script Command
EXEC
Description
Launches a specified program and waits (up
to 10 minutes) for it to complete.
CALL
Processes a specified file of commands and
returns. When you use the CALL
command, the execution of the current file
pauses while a new file that follows the
same set of commands executes. Once the
new file completes executing, AutoRun.exe
continues processing the current file.
CHAIN
Processes a specified file of commands and
does not return. This command allows you
to call another file that follows the same set
of commands and stop processing the
current file.
RUN
Loads a specified program and executes it.
Specifies the show window attribute so the
user interface is visible when the
application launches.
LOAD
Loads a specified program and executes it.
Specifies the hide window attribute so the
user interface is hidden initially.
4 Save this Notepad file as AutoRun.dat.
5 Copy the AutoRun.dat file to the \2577 folder on your
CK30.
During every boot, the system scans for AutoRun.dat in the
\2577 folder on first the SDMMC Disk and then the CK_FFS
folder. The CK30 executes the first AutoRun.dat file that it
finds.
Here is a sample AutoRun.dat file that runs a dialer application,
connects to a VPN, and establishes a TE 2000 session:
EXEC “\Program Files\My Dialer\Dialer.exe” 348-2600
EXEC “\Program Files\My VPN\Connect.exe” MyDomain
RUN “\Program Files\TE2000\TE2000.exe” MyServer
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4
Managing the CK30
Use this chapter to understand how to manage information on
the CK30. In this chapter, you will find these sections:
• Accessing the System Main Menu
• Managing Files on the CK30
• Managing Applications on the CK30
• Setting or Changing the System Main Menu Password
• Backing Up Your Files
• Upgrading Your CK30
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Accessing the System Main Menu
You need to access the System Main Menu to be able to use
most of the tools for managing the CK30, such as File Manager
and the Configuration Utility. You can set a password to protect
access to the System Main Menu. For help setting the password,
see “Setting or Changing the System Main Menu Password” on
page 100.
To access the System Main Menu
1 From the CK30 start screen, press C and then B.
2 If you have set a password, enter it in the System Menu
Access screen and press Enter. The System Main Menu
appears.
Note: If you have set a password to restrict access to the
System Main Menu, an icon ( ) appears on the taskbar
indicating that you are using the password-protected area of
the CK30.
To exit the System Main Menu
1 If you are running a task that you do not want an
unauthorized user to access, make sure you close it.
2 From the System Main Menu, press Esc.
3 When the Exit Main Menu screen appears, press Enter.
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Managing Files on the CK30
You use File Manager to manage files on the CK30. File
Manager not only lets you view all of the folders and files located
on your CK30, it also lets you:
• run an application.
• delete a file.
• copy a file.
• view the properties of a file.
To open File Manager
• From the System Main Menu, select File Manager. The File
Manager screen appears.
Running an Application From File Manager
You can run an application in File Manager by selecting a file
and using the Run command or by using the Command Line
prompt.
To run an application using the Run command
1 Navigate to the folder containing the application file.
2 Select the file by pressing the number before the file or by
scrolling to it with the arrow keys and pressing Enter.
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The following dialog box appears.
3 Select Run and press Enter. Your application runs.
To run an application from the Command Line
1 From any screen in the File Manager, press F3. The
command line dialog box appears.
2 Type the path to the application and press Enter. Your
application runs.
Note: You can also include parameters following the
application name.
Deleting a File With File Manager
You can use the File Manager to delete files from your CK30.
To delete a file
1 Navigate to the folder containing the file you want to delete.
2 Select the file by pressing the number before the file or by
scrolling to it and pressing Enter.
3 From the dialog box, select Delete and press Enter.
4 When the screen asks for confirmation that you want to
delete the file, press Enter.
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The file is deleted and you remain in the selected folder.
Copying a File With File Manager
You can use File Manager to make a copy of a file and place it in
a different folder.
To copy a file
1 Navigate to the folder containing the file you want to copy.
2 Select the file by pressing the number before the file or by
scrolling to it and pressing Enter.
3 From the dialog box, select Copy. The following dialog box
appears.
4 Type the path to the folder where you want to copy the file
and press Enter.
Viewing the Properties of a File With File Manager
You can use the File Manager to view properties about a file
including the name, size, dated created, and date accessed.
To view the properties of a file
1 Navigate to the folder containing the file you want to view.
2 Select the file by pressing its associated number or by scrolling
to it and pressing Enter.
3 From the dialog box, select Properties and press Enter. A
screen appears showing you the details of the file.
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For example, you should see something similar to the
following message box.
4 Press any key to return to the File Manager.
Managing Applications on the CK30
Task Manager provides information about applications running
on the CK30. You do not need to use the System Main Menu to
access Task Manager–you can access Task Manager at any time.
If you have set a password to protect using the System Main
Menu, you will not be able to close an application or view the
properties of an application without logging in.
Use Task Manager to perform these tasks:
• View all applications currently running on the CK30
• Close an application
• Switch between applications
• View the properties of an application
Viewing All Applications Currently Running on the CK30
If you want to close down an application while you are using a
different application, or if you want to make sure that you have
all applications closed before you close the System Main Menu,
you can use the Task Manager to view all applications that are
currently running on the CK30.
To view applications currently running on the CK30
• Press Alt and then Tab.
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The Task Manager dialog box appears with the active
application or task selected.
Closing an Application
You can use the Task Manager to close an application at any
time. You can close the application you are currently using or
another application that is running in the background.
To close an application
1 Select the application you want to close. A list box similar to
the following appears.
2 Scroll to End Task and press Enter.
The application closes and you return to the System Main
Menu.
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Switching Between Applications
You can use the Task Manager to switch between applications
without having to close down your current application.
To switch between applications
1 Select the application you want to switch to.
2 Select Switch To and press Enter.
The application you selected now appears on the screen.
Viewing the Properties of an Application
You can use the Task Manager to view two important properties
of an application: the process ID and the file path to the
application.
To view the properties of an application
1 Select the application you want to view.
2 Select Properties and press Enter. The Task Properties dialog
box appears.
3 Press Enter to close the Task Properties dialog box.
Setting or Changing the System Main Menu Password
When you initially start the CK30, there is no password to
protect access to the System Main Menu. Anyone can view and
use powerful tools such as the Configuration Utility, File
Manager, and Diagnostics. You may want to set a password to
restrict access to the System Main Menu. (This is sometimes
called entering Admin mode or Lockdown mode.)
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Setting a password does not restrict access to the Task Manager.
However, if you have set a password, users who have not logged
in will not be able to close an application or view the properties
of an application.
To set a password
1 Press C and then B to open the System Main Menu.
2 From the System Main Menu, select Main Menu Password.
The Set Menu Password dialog box appears.
3 Press Tab to move to the New Password field.
4 Type your new password, and then press Tab to move to the
Retype New field.
5 Type your new password in again.
6 Press Enter. The screen displays a message reading “Password
successfully changed.”
7 Press Enter to clear the screen and return to the System Main
Menu.
To change your password
1 Press C and then B.
2 In the Password field, type your password and press Enter.
3 From the System Main Menu, select Main Menu Password.
The Set Main Menu dialog box appears.
4 Type your existing password in the Old Password field and
press Tab.
5 Type your new password in the New Password field and then
press Tab.
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6 Type your new password again in the Retype New field.
7 Press Enter. The screen displays a message reading “Password
successfully changed.”
8 Press Enter to clear the screen and return to the System Main
Menu.
To remove password protection
1 Press C and then B.
2 In the Password field, type your password and press Enter.
3 From the System Main Menu, select Main Menu Password.
The Set Main Menu dialog box appears.
4 Type your existing password in the Old Password field and
press Tab.
5 Leave the New Password field blank and then press Tab.
6 Leave the Retype New field blank and press Enter. The
screen displays a message reading “Password successfully
changed.”
7 Press Enter to clear the screen and return to the System Main
Menu.
Backing Up Your Files
The CK30 makes it easy for you to make a backup copy of all
files you have installed or modified on the computer that are not
already located in the SDMMC Disk or CK_FFS folders. When
you make a backup copy of the file system, the CK30 saves the
file system to a folder called Persistent Copy. This folder and all
of the files and subfolders it contains, are automatically restored
when the CK30 cold boots.
You should back up your files any time you want to make
permanent changes to the files in the Persistent Copy folder.
You also need to back up the files when you want to
permanently delete a file. When you install a CAB file, the
CK30 automatically performs this backup process.
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To back up your files
1 Press C and then B to open the System Main Menu.
2 From the System Main Menu, go to Configuration Utility >
Device Settings > File Backup.
3 Select Backup Files Location and choose the location where
you want your files to be backed up.
4 Press Enter to save your selection.
5 Select Backup the File System.
A copy of all your files is saved to the \Persistent Copy folder
in your desired location.
6 Press Esc until you exit the menu system.
Upgrading Your CK30
There are two ways to upgrade your CK30:
• You can upgrade your computer using an SD card.
• You can upgrade your computer using SmartSystems
Console.
When you remotely upgrade your computer, you are updating
the operating system and the embedded Intermec Value Add
(IVA) files.
Upgrading the Operating System Using an SD Card
To upgrade the operating system, you need:
• an SD card.
• an SD card reader (optional).
• the latest upgrade file. This file is available from the Intermec
web site at www.intermec.com. Go to Service & Support >
Downloads. Make sure the file you select is for your
language.
You can use any file transfer method (ActiveSync, FTP server,
and so on) to copy the upgrade files to your SD card. Intermec
recommends using an SD card reader.
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Note: If you are using an SD card reader to copy files to your
SD card, see “Installing an SD Card” on page 30 for
information on how to remove and insert the SD card.
When you upgrade the operating system, you erase the current
configuration and replace it with the new default configuration.
You will need to set the network communications parameters on
the CK30 to reestablish communications with the other devices
in the wireless network.
To upgrade the operating system using an SD card
1 Download the latest upgrade (.exe) file from the Intermec
web site to your desktop PC.
2 Double-click the .exe file on your desktop PC. An
InstallShield application starts and walks you through the
process of extracting the upgrade files. You can designate the
folder where you want the files to unzip.
If you do not have SmartSystems Console installed, the
default location that the files are extracted to is:
Program Files\Intermec\CK3x OS vx.xx.xx.xxxx
where
x.xx.xx.xxxx is the operating system upgrade version.
If you have SmartSystems Console installed, the default
location the files are extracted to is:
Program files\Intermec\SmartSystem\Ss_Lib\Software\ CK3x
OS vx.xx.xx.xxxx
where
x.xx.xx.xxxx is the operating system upgrade version.
3 If you are using an SD card reader, remove the SD card from
the CK30 and place it in the reader.
4 Copy all of the files in Program Files\Intermec\CK3x OS
vx.xx.xx.xxxx to your SD card.
If you are using ActiveSync or an FTP server to copy the files
to your CK30, place the files in the SDMMC Disk folder.
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5 If you are using an SD card reader, insert the SD card into
the CK30.
6 Perform a cold boot on the CK30. For help, see “Cold
Booting the CK30” on page 139.
Note: Make sure the CK30 has completely loaded all of the
upgrade files before you remove the SD card.
Upgrading Your CK30 Using SmartSystems Console
You can use the SmartSystems Console to upgrade the operating
system on your CK30. The console is part of SmartSystems
Foundation.
Before you can upgrade your computer, you need:
• SmartSystems Foundation. To download SmartSystems
Foundation, go to www.intermec.com/SmartSystems.
• the device upgrade .exe file. This file is available from the
Intermec web site at www.intermec.com. Go to Service &
Support > Downloads. Make sure the file you select is for
your language.
To upgrade a CK30 using SmartSystems Console
1 Install SmartSystems Foundation on your desktop PC and
open the console.
2 Make sure the console and the CK30s are on the same
subnet.
3 Make sure your CK30s are either in a communications dock
or charging dock or that power management is disabled.
4 Download the device upgrade .exe file to your desktop PC.
5 Double-click the .exe file on your desktop PC. An
InstallShield application starts and walks you through the
process of extracting the upgrade files in the default location.
Note: Do not change the default location where InstallShield
extracts the files. SmartSystems Console requires that the files
be located in the default directory.
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6 In the software vault, locate the device upgrade you want to
install.
7 Drag-and-drop the device upgrade from the software vault
onto each CK30 you want to upgrade. SmartSystems Console
will tell you that it is installing the upgrade on your CK30.
Once the upgrade is done downloading to your CK30, your
CK30 replaces the operating system and then automatically cold
boots. Progress messages appear on the CK30 screen.
The SmartSystems Console will show your CK30 as being
offline until the CK30 reboots and reconnects to the system.
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5
Running Diagnostics
The CK30 provides these diagnostics for troubleshooting.
Diagnostic Test
Battery Information
Bluetooth Console
Page
109
111
Bootcode Version
112
Contrast Test
112
CPU Monitor
Display Test
Hardware
Configuration Table
Installed Fonts
Intermec Value Add
Information
Keypad Test
LED Test
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114
114
Diagnostic Test
Memory Information
Network Connection
Test
Network Interface
Information
Operating System
Version
Ping Utility
Radio Driver Version
Radio Information
Page
117
117
119
120
120
115
115
RAM Monitor
Read CPU Registers
121
121
116
116
Security Information
Sound Test
122
123
118
119
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Using Diagnostics on the CK30
You can access the System Main Menu and select Diagnostics at
any time while running an application. The Diagnostics menu
contains these options:
• Hardware Diagnostics
• Software Diagnostics
• System Diagnostics
Use the Hardware Diagnostics menu to run tests on the CK30
or view system information. For example, you can run an LED
test to determine if your CK30 lights are working correctly or
you can view how much of a charge you have left in your main
battery.
Use the Software Diagnostics menu to view the version of your
operating system, the bootcode version, and Intermec Value Add
(IVA) information.
Use the System Diagnostics menu to help analyze network,
system, or applications problems on the CK30. For example,
you can run diagnostics to check the network communications.
To open the diagnostics menu
1 Press C and then B.
2 If you have set a password, enter it in the System Menu
Access screen and press Enter. The System Main Menu
appears.
3 Select Diagnostics.
4 Choose the diagnostics menu you want to use.
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To close the Diagnostics menu
1 Press Esc until you return to the System Main Menu.
2 From the System Main Menu, press Esc.
3 When the Exit Main Menu screen appears, press Enter.
When you exit the System Main Menu, the CK30 resumes the
application you were running when you opened the diagnostics
menu.
Understanding the Diagnostics Screens
This section lists all of the diagnostics screens in alphabetical
order. You will see the following information for each
diagnostics screen:
• Description, purpose, and definition
• Location of diagnostic in the System Main Menu
• A sample diagnostics screen
Battery Information
Use this diagnostic to view information on the main battery and
backup battery.
To open the Battery Information diagnostic
• Go to Diagnostics > Hardware Diagnostics > Battery Info.
Sample Screen
Charging in a Dock: The values in the Main Bat and Main Batt Flag fields
indicate that this CK30 is charging in a dock.
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The Main Bat field displays the voltage of the AB1G battery as
explained in the next table.
Main Battery Status and Voltage Descriptions
Status
High
Voltage
8500 mV
Battery Charge Remaining
100%
High
> 8000 mV
> 75%
Medium
7600 to 7999 mV
50% to 75%
Low
7200 to 7599 mV
25% to 50%
Critically low
< 7199 mV
< 25%
The Main Batt Flag field displays the battery status, which is
linked to the battery icon described on page 8. You can continue
using the battery until the CK30 indicates that the battery is
low: the battery light turns on and the low battery icon ( )
appears on the taskbar.
The Supercap field displays the voltage of the backup battery as
described in the next table.
Backup Battery Status and Voltage Descriptions
Status
High
Voltage
> 2400 mV
Condition
Fully charged
High
> 2200 mV
OK to swap the main battery
Low
> 1750 mV
OK to swap the main battery if you
first suspend the CK30
Low
< 1750 mV
Do not swap the main battery
because the CK30 might cold boot
The main battery continually charges the backup battery unless
the main battery is critically low or removed.
There are some usage patterns that can cause the backup battery
to become depleted. For example, if you remove the main
battery every night to charge it outside the CK30, the backup
battery will be low in the morning. This usage pattern does not
harm the backup battery.
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When the backup battery is low, the Backup Battery Very Low
dialog box appears on your CK30 screen.
Click the X to close the dialog box. The dialog box continues to
appear until the backup battery is fully charged. You must install
a fully charged main battery or place the CK30 in a charger. It
takes about 15 minutes for the backup battery to charge up to
2.4V.
If the Backup Battery Very Low dialog box continues to appear
for more than 15 minutes, view the Battery Information
diagnostic screen. If the Supercap Flag field is not Charging,
the backup battery may have failed. You may need to send the
CK30 to Intermec to have the backup battery replaced. For help,
see “Calling Product Support” on page 126.
Bluetooth Console
The Bluetooth Console is a tool that helps to debug the
Bluetooth driver.
You can use the Bluetooth Console to perform several Bluetooth
diagnostics, such as deciding whether Bluetooth hardware was
recognized and initialized correctly, setting a PIN, and
establishing an L2CAP connection between two Bluetooth
devices. For more information on using the Bluetooth Console
(or BDTC), visit the Microsoft web site.
To open the Bluetooth Console diagnostic
• Go to Diagnostics > System Diagnostics > Bluetooth
Console.
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Sample Screen
Bootcode Version
The Bootcode Version diagnostic displays the version of boot
code loaded on your CK30.
To open the Bootcode Version diagnostic
• Go to Diagnostics > Software Diagnostics > Bootcode
Version.
Sample Screen
Contrast Test
Use the Contrast Test to make sure the different contrast
settings are working correctly on your CK30. The test will run
through all of the settings and return you to your original
setting.
When you start the contrast test, the screen gradually gets darker
until it is almost black and then it goes to the lightest setting
which is almost white. The contrast test should take you through
eight different levels of contrast. If your CK30 does not step
through multiple levels of contrast, you may have a problem
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with your display. For help, contact your local Intermec
representative.
To open the Contrast Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Contrast
Test.
Sample Screen
CPU Monitor
The CPU Monitor displays the activity of the CPU by using
bars in a graphical icon. The bars in the icon represent the
percentage of CPU cycles available as described in the next table.
Number of Bars
One
Percentage of CPU Cycles Available
80 to 100%
Two
60 to 80 %
Three
40 to 60%
Four
20 to 40%
Five
0 to 20%
If you see five bars, you may notice that the device seems slow
and unresponsive.
To open the CPU Monitor diagnostic
• Go to Diagnostics > System Diagnostics > CPU Monitor.
The CPU Monitor icon (
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) appears on the taskbar.
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Chapter 5 — Running Diagnostics
To close the CPU Monitor diagnostic
1 Go to Diagnostics > System Diagnostics > CPU Monitor.
A dialog box appears asking if you want to stop the CPU
Monitor.
2 Press Enter.
Display Test
Use the Display Test to make sure that every pixel on the CK30
screen is working correctly. For example, you may want to test
the screen if you do not see complete characters on the screen.
The Display Test turns all pixels on, displays horizontal stripes,
displays vertical stripes, and then turns all pixels off. If you have
a color screen, the display test also changes your screen to blue,
red, and then green.
To open the Display Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Display Test.
Sample Screen
Hardware Configuration Table
Use the HW Config Table to view important information about
your CK30 such as the serial number, configuration number,
model, software options, and the scanner type.
You can use this information to tell the Intermec representative
information on the hardware and software that were installed at
the Intermec factory.
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To open the HW Config diagnostic
• Go to Diagnostics > Hardware Diagnostics > HW Config
Table.
Sample Screen
Installed Fonts
Use this screen to view all of the fonts installed on your CK30.
To open the Installed Fonts diagnostic
• Go to Diagnostics > Software Diagnostics > Installed
Fonts.
Sample Screen
Intermec Value Add Information
Use this screen to see the versions of Intermec Value Add (IVA)
products on your CK30.
To open the IVA Info diagnostic
• Go to Diagnostics > Software Diagnostics > IVA Info.
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Sample Screen
Keypad Test
A developer can use the Keypad Test to quickly find the hex
value for any key on the keypad. You can also test to make sure
the keypad is operating correctly.
To open the Keypad Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Keypad Test.
Sample Screen
LED Test
Use the LED Test to make sure that your LEDs (lights) are
operating correctly. The LED Test turns all of the lights on the
CK30 on in this sequence: Good Read light, the user-defined
lights, and then the Intermec Ready-to-Work indicator. The
lights blink one time each and then they blink five times each.
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To open the LED Test diagnostic
1 Go to Diagnostics > Hardware Diagnostics > LED Test. A
warning appears telling you that running the LED test
disables the blue light until you perform a warm or cold boot.
2 Press Enter.
Memory Information
Use the Memory Info diagnostic to see how much RAM and
flash memory is available on the CK30. You can also see the
Flash Part ID.
To open the Memory Info diagnostic
• Go to Diagnostics > Hardware Diagnostics > Memory
Info.
Sample Screen
Network Connection Test
Use the Net Connect Test to test the network interface
connection if you are using DHCP. The Net Connect Test
searches for a DHCP server first. When the test finds a server,
press Enter to send the Ping command. If you do not have
DHCP enabled, you need to enter the IP address of the host to
ping and then press Enter. If you have DNS enabled, you can
either enter the name of the host or an IP address.
The test sends the ping command four times and displays the
results.
For help troubleshooting your network connection, see
“Problems With Wireless Connectivity” on page 132.
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To open the Net Connect Test diagnostic
• Go to Diagnostics > System Diagnostics > Net Connect
Test.
Sample Screen
Network Interface Information
Use the Net Interface Information diagnostic screen to view the
DHCP server IP address, the CK30 device address, and the
MAC address.
To open the Net Interface Info diagnostic
• Go to Diagnostics > System Diagnostics > Net Interface
Info.
Sample Screen
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Operating System Version
Use the OS Version diagnostic screen to view the operating
system software version and whether you have the Standard or
Premium version loaded on the CK30.
To open the OS Version diagnostic
• Go to Diagnostics > Software Diagnostics > OS Version.
Sample Screen
Ping Utility
Use the Ping Utility to test the network interface connection. If
you do not have DHCP enabled, you need to enter the IP
address of the host to ping and then press Enter. If you have
DNS enabled, you can enter the host name or an IP address and
then press Enter. The test sends the ping command four times
and displays the results.
For help troubleshooting your network connection, see
“Problems With Wireless Connectivity” on page 132.
To open the Ping Utility diagnostic
• Go to Diagnostics > System Diagnostics > Ping Utility.
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Sample Screen
Radio Driver Version
Use the Radio Driver Version diagnostic screen to view the
driver version of the wireless radio in your CK30.
To open the Radio Driver Version diagnostic
• Go to Diagnostics > Software Diagnostics > Radio Driver
Version.
Sample Screen
Radio Information
The radio information utility displays the radio signal quality
being received by the CK30. You can use this diagnostic tool to
perform a site survey and determine the best locations for
placing access points.
To open the Radio Info diagnostic
• Go to Diagnostics > System Diagnostics > Radio Info.
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Sample Screen
RAM Monitor
Use the RAM Monitor to see a graphical representation of RAM
usage. There are two columns in the RAM Monitor icon. The
left column indicates the amount of storage available. The right
column indicates the amount of program memory available. The
fewer bars you have in either column the more memory you
have left.
To open the RAM Monitor diagnostic
• Go to Diagnostics > System Diagnostics> RAM Monitor.
The RAM Monitor icon (
) appears on the taskbar.
To close the RAM Monitor diagnostic
1 From the Start menu, tap Programs > Intermec Diagnostics
> System > RAM Monitor. A dialog box appears asking if
you want to stop the RAM Monitor.
2 Press Enter.
Read CPU Registers
The Read CPU Registers diagnostic reads every register in the xscale processor chip and displays the values.
To open the Read CPU Registers diagnostic
• Go to Diagnostics > Hardware Diagnostics > Read CPU
Registers.
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Sample Screen
Security Information
Use the Security Information diagnostic to troubleshoot security
authentication. The Security Information diagnostic displays
security events as they occur on the CK30. This diagnostic
works with both Microsoft and Funk security choices.
To open the Security Info diagnostic
• Go to Diagnostics > System Diagnostics > Security Info.
Sample Screen
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Sound Test
Use the Sound Test to make sure the entire beeper volume range
and beep frequency range are available and working correctly.
The Sound Test can also help you choose a beeper volume and
frequency that you can hear in your working environment.
When you select the test, the CK30 sounds a series of beeps
from the default beep through the entire range of quiet to loud
beeps. After it sounds the beeper volume, it cycles through the
beeps starting with low frequency up through the highest
frequency supported.
To open the Sound Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Sound Test.
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6
Troubleshooting and
Maintaining the CK30
Use this chapter to solve problems you may encounter while
using the CK30. You will also find information on booting the
computer and routine maintenance.
If you have any problems using the CK30, look in this chapter
to find a possible solution. This chapter consists of the following
sections:
Sections
Page
Calling Product Support
126
Problems While Operating the CK30
127
Problems While Configuring Security
129
Problems With Wireless Connectivity
132
Problems Transmitting Data Through the Serial Port
134
Problems While Scanning Bar Codes
134
Booting the CK30
139
Cleaning the Scanner Window and CK30 Screen
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Chapter 6 — Troubleshooting and Maintaining the CK30
Troubleshooting the CK30
Use this chapter to troubleshoot some common problems you
may experience with your CK30. If you cannot find the answer
to your problem in the “Problems and Solutions” section, you
may need to call Product Support.
Calling Product Support
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of this information in Intermec Diagnostics
or the Configuration Utility. Consult your application developer
for information on your custom application.
To find your operating system version
1 From the System Main Menu, go to Diagnostics > Software
Diagnostics > OS Version.
2 Press Esc to exit.
To find your configuration number
1 From the System Main Menu, go to Diagnostics >
Hardware Diagnostics > HW Config Table.
2 Press Esc to exit.
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To open the Configuration Utility
• From the System Main Menu, select Configuration Utility.
Problems and Solutions
You can also use the CK30 diagnostics to help analyze and solve
problems. For help, see Chapter 5, “Running Diagnostics,” on
page 107.
If you send the CK30 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Problems While Operating the CK30
Problem
You press I to turn on the CK30
and nothing happens.
Solution
• Make sure the contrast is not set all the way to the
darkest or lightest setting. Press B and then E
repeatedly until you reach the desired contrast level.
If you have a CK30 with a color screen, make sure
the backlight is on by pressing E.
• Make sure you have a charged battery installed
correctly. For help, see “Charging and Installing the
Battery” on page 6.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery
and try again.
The Battery light is on.
The battery charge is low. You have a few minutes of
power left. Immediately replace the battery with a
spare charged battery, or charge the battery.
You scan a configuration
command, such as Beeper
Volume, and you hear three low
beeps.
If you are working in the System Main Menu, you
cannot scan configuration commands. Use the
Configuration Utility to change the CK30
configuration, or exit the system menu to scan
configuration commands.
You scan or enter an option for
the Scanner Model
configuration command and
you hear three low beeps.
You may have scanned or entered a Scanner Model
command that does not apply to the type of scanner
that you have installed. Try scanning or entering the
Scanner Model command again and select an option
for the type of device you are using.
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Problems While Operating the CK30 (continued)
Problem
A Windows dialog box covers the
screen and you cannot close it.
Solution
The computer appears to be
locked up and you cannot enter
data.
• (CK30 with an 802.11b/g radio only) Wait at least
Enable the mouse pointer by pressing Alt and then b.
Center the dialog box, and then close it. For help, see
page 18.
10 seconds and try again. If the CK30 is still
connecting to the Intermec Application Server or the
host, it ignores any input from the keypad or
scanner.
• Press I to turn off the CK30 and then press I again
to turn on the CK30.
• Press and hold I for five seconds to warm boot the
CK30.
• Perform a cold boot on the CK30. For help, see
“Cold Booting the CK30” on page 126.
• Try reloading the firmware. For help, see
“Upgrading Your CK30” on page 103.
• If the CK30 will not boot or reset, contact your local
Intermec service representative for help.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
The Backup Battery Very Low
dialog box appears.
You may have accidentally locked a modifier key on
the keypad. Check the CK30 status bar to see if it
contains an icon with a locked symbol. Press the
necessary key sequence to unlock the key. For help,
see “Using the Keypad” on page 8.
Click the X to close the dialog box. This dialog box
continues to appear until the backup battery is fully
charged. You must install a fully charged main battery
or place the CK30 into a charger. The backup battery
will fully charge in about 15 minutes.
Do not swap the main battery until this dialog box
stops appearing.
If the Backup Battery Very Low dialog box continues to
appear for more than 15 minutes, see the next entry in
this table for help.
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Problems While Operating the CK30 (continued)
Problem
The Backup Battery Very Low
dialog box continues to appear for
more than 15 minutes.
Solution
Make sure that the backup battery is charging. Follow
the instructions in “Battery Information” on page 109.
If the Supercap Flag field on the battery information
screen does not display Charging, you may need to
send the CK30 to Intermec to replace the backup
battery. For help, contact Product Support as described
on page 126.
You may also insert a fully charged main battery into
the CK30 and allow the backup battery to charge
overnight. In the morning, if the main battery is in
good condition and can run the CK30, cold boot the
CK30. The Backup Battery Very Low dialog box
should not appear. If it does, contact Product Support.
You insert an SD card and cannot
find the SDMMC Disk folder on
the CK30. Or, you insert a
bootable SD card and the CK30
is not booting from the card.
The SD card may not be seated correctly. Push in on
the SD card until you hear it unlatch and the card is
ejected. Insert the SD card as described in Steps 3 and 4
of “Installing an SD Card” on page 30. If this does not
solve the problem, try another SD card. .
Problems While Configuring Security
If you have trouble configuring the computer for security, check
these problems and possible solutions.
Problems While Configuring Security
Problem
Solution
The CK30 indicates that it is
authenticated, but it does not
communicate with the host.
Make sure that the CK30 IP address, host IP address,
subnet mask, and default router are properly configured
for your network.
The message, “The server
certificate has expired or your
system date is incorrect” appears
after you cold boot the CK30.
The correct date and time on the CK30 are not always
saved through a cold boot. You need to re-enter the date
and time, and then save your changes.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CK30 does not save WEP key values when you
change the SSID. Re-enter the WEP key value after you
change the SSID and save your changes. You should
now be able to connect to the different access points.
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Problems While Configuring Security (continued)
Problem
Solution
The CK30 does not appear to be
authenticating and a network
connection icon does not appear
on the taskbar.
• The CK30 may not be communicating with your
A network connection icon
appears in the taskbar, but it
disappears.
• The CK30 may not be communicating with the
You are using static WEP keys
and you have a strong connection
to the access point, but you
cannot communicate with it.
Make sure that you are using the correct static WEP
key. Sometimes you can see the strong signal strength
and security enabled icon (
) even though you have
the WEP key set incorrectly.
130
access point. Make sure the network name on the
CK30 is the same as the network name (SSID) of the
access point that you are trying to communicate
with. The default network name is “INTERMEC.”
• The 802.1x security network may not be active.
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
access point that you want it to communicate with.
Make sure that the network name on the CK30 is
the same as the network name of the access point
that you are trying to communicate with. The
default network name is “INTERMEC.”
• The access point that you are trying to communicate
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
• Make sure your authentication server is active and
that it can communicate with your access point. You
can use the PING utility to determine
communications. Go to Diagnostics > System
Diagnostics > Ping Utility.
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Problems While Configuring Security (continued)
Problem
Solution
The CK30 indicates that it is not
authenticated.
Make sure that:
• the User Name and Password parameters on your
CK30 match the user name and password on your
authentication server. You may need to re-enter the
password on both your CK30 and the authentication
server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log in to
the server. For help, see the documentation that
shipped with your authentication server software.
• the IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to re-enter the
IP address and secret key on both your access point
and authentication server.
• your authentication server is active and that it can
communicate with your access point. You can use
the PING utility to determine communications. Go
to Diagnostics > System Diagnostics > Ping
Utility.
• the authentication server software is running on the
server PC.
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Problems With Wireless Connectivity
Problem
Solution
When you turn on the CK30 after it
was suspended for a while (10-15
minutes or longer), it can no longer
send or receive messages over the
network.
The host may have deactivated or lost your
current terminal emulation session. In a TCP/IP
direct connect network, you need to turn off the
“Keep Alive” message (if possible) from the host
so that the TCP session is maintained while a
CK30 is suspended.
The network connection icon is in
the taskbar, but the host computer is
not receiving any data from the
CK30.
In a UDP Plus network, there may be a problem
with the connection between the Intermec
Application Server and the host computer. Check
with your network administrator or see the user’s
manual for the Intermec Application Server.
In a TCP/IP network, there may be a problem
with the connection between the access point and
the host computer. Check with your network
administrator or use your access point user’s
manual.
The CK30 is connected to the
Intermec Application Server or host
computer and you move to a new
site to collect data. The network
connection icon was visible but now
the no network connection icon
( ) is visible.
132
You may have gone out of range of an access
point. Try moving closer to an access point or to
a different location to re-establish
communications. Once you are in range again,
the network connection icon appears again. Any
data you collected while out of range is
transmitted over the network.
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Problems While Wireless Connectivity (continued)
Problem
Solution
The no network connection icon
( ) appears on the taskbar.The
CK30 is not communicating with
the access point.
• The CK30 is not connected to the access
The network connection icon is in
the taskbar, but you cannot establish
a terminal emulation session with
the host computer.
There may be a problem with the host computer,
a problem with the connection between the
Intermec Application Server and the host
computer, or a problem with the connection
between the access point and the host computer.
Check with your network administrator to make
sure the host is running and allowing users to
login to the system.
CK30 Handheld Computer User’s Manual
point. Make sure the access point is turned on
and operating. You may also be using the
CK30 out of range of an access point. Try
moving closer to an access point to re-establish
communications.
• Make sure the CK30 is configured correctly
for your network. The radio parameters on the
CK30 must match the values set for all access
points the CK30 may communicate with. For
help, see “Configuring 802.11b/g Radio
Communications” on page 48.
• If you have an 802.11b radio, the radio
initialization process may have failed. Try
resetting the CK30. See “Booting the CK30”
on page 126.
• If you have tried these possible solutions and
the no network connection icon still appears,
you may have a defective radio card. For help,
contact your local Intermec service
representative.
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Problems Transmitting Data Through the Serial Port
If you are having problems sending or receiving data through the
integrated serial port on the CK30, check these possible
problems:
• Make sure the CK30 is connected to the PC, host computer,
or RS-232 serial device using the appropriate cable adapter
and null modem cable.
• If the CK30 is in a communications dock, make sure that the
communications dock is connected to the serial device using
the appropriate cable.
• You cannot use the decoded serial adapter or AA2 to connect
to any device other than a decoded scanner. The CK30 autodetects the serial adapter or AA2, and the scanner software
makes the COM port unavailable. Instead, use the AA3 to
connect a device like a printer to the CK30. The AA3
requires an external power source.
For more information on using the serial port, see “Configuring
Serial Communications” on page 46.
Problems While Scanning Bar Codes
Problem
Solution
You cannot see a red beam of light
from the scanner when you press the
Scan button and aim the scanner at a
bar code label.
Make sure that you are using a supported
scanner. For details, see “Attaching a Tethered
Scanner” on page 26 or “Attaching a Scanner to
the Serial Port” on page 28.
If you are using a supported scanner, there are
two possible problems:
• You may be too far away from the bar code
label. Try moving closer to the bar code label
and scan it again.
• You may be scanning the bar code label
“straight on.” Change the scanning angle and
try again.
You can test the effective range of the scanner.
Move within 2 feet of a wall and test the scanner.
You need to be within the scanning range to scan
bar code labels. For help scanning bar codes, see
“Scanning Bar Codes” on page 22.
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Problems While Scanning Bar Codes (continued)
Problem
Solution
When you release the Scan button
or handle trigger, the red beam of
light from the scanner does not turn
off.
If the CK30 contains an imager:
• If the CK30 is configured for continuous/edge
triggering, the red beam of light should remain
on. This is not a troubleshooting issue.
• If the CK30 is configured for level triggering
(which is the default), the red beam of light
should turn off. If the red beam of light
remains on, there may be a problem with the
scanner. Press the Scan button or pull the
trigger again without scanning a bar code
label. If the red beam of light is still on,
contact your local Intermec service
representative.
If the CK30 contains a laser scanner:
• If you set the Aim then Scan parameter to
Enable and the Turn off after good read
parameter to Disable/Auto-Trigger, the red
beam of light should remain on. This is not a
troubleshooting issue.
• If the Aim then Scan and Turn off after good
read parameters are not configured on the
CK30, the red beam of light should turn off.
If the red beam of light remains on, there may
be a problem with the scanner. Press the Scan
button or pull the trigger again without
scanning a bar code label. If the red beam of
light is still on, contact your local Intermec
service representative.
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Problems While Scanning Bar Codes (continued)
Problem
Solution
You have an input device attached to
the CK30 and it cannot read any bar
codes.
You may not be using an input device that is
supported with the CK30. Make sure you are
using one of the supported input devices and that
you have selected the correct scanner model using
the Configuration Utility. See page 26 for a list of
supported input devices.
The input device attached to the
computer does not appear to work
well or read bar code labels very
quickly.
Try setting the Scanner Model command to the
specific input device you have attached. Check
the bar code symbologies you have enabled on the
CK30. Enable only the symbologies that you are
using.
Your 1551E or 1553 scanner was
working fine, but after changing the
port setting you cannot change the
configuration.
The 1551E or 1553 scanner must be using the
correct RS-232 settings to allow configuration
from the Configuration Utility. Try disabling and
then enabling the scanner port state.
You receive a message reading
“Scanner Communication Failure”
when trying to connect a 1551E or
1553 decoded scanner.
Try these steps in order:
1 Make sure that you are using the correct cable
(P/N 3-606034-xx).
2 Try enabling the scanner port. Go to Data
Collection > Dock Tethered Scanner > Enable
Scanner Port.
3 Try upgrading the scanner firmware.
4 Select ASCII as the scanner model.
The configuration settings in the
Configuration Utility do not match
the settings on your 1551E or 1553.
Try disabling and then enabling the scanner port
state to synchronize the CK30 settings with the
scanner.
You receive an error when changing
the scanner model with a serial
adapter attached.
Try these steps in order:
1 Check to make sure the serial adapter is
attached to the CK30.
2 Disconnect and then reconnect the serial
adapter to the CK30. The green Good Read
light flashes to indicate that the software is
auto-detecting the adapter and loading the
software.
3 Warm boot the CK30.
136
CK30 Handheld Computer User’s Manual
Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Scanning Bar Codes (continued)
Problem
Solution
Your 1551E or 1553 scanner
stopped working after you activated
energy saver mode or connected a
cable.
You can enable energy saver mode only if the
scanner is connected to the CK30 by an energy
saving cable.
Follow these steps:
1 Disconnect the scanner from the CK30.
2 Find the Reset Factory Defaults bar code in
the scanner documentation.
3 While pulling the trigger, hold the scanner
over the Reset Factory Defaults bar code, and
apply external power to the scanner. The
scanner is reset to factory defaults.
4 Use Configuration Utility or Intermec Settings
to disable energy saver mode on the CK30.
5 Use Configuration Utility or Intermec Settings
to disable the port on the CK30.
6 Attach the scanner to the CK30.
7 Use Configuration Utility or Intermec Settings
to enable the port.
8 Use the scanner to scan a bar code. The
scanner should work now, but energy saver
mode is disabled.
Continue with Steps 9 through 11 only if you
want to use energy saver mode.
9 Install the correct energy saving cable. Use
P/N 3-606034-02 for the 10-pin scanner port,
or use P/N 3-606032-03 for the serial port.
10 Use Configuration Utility or Intermec Settings
to enable energy saver mode on the CK30.
11 Use the scanner to scan a bar code. Energy
saver mode is enabled.
CK30 Handheld Computer User’s Manual
137
Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Scanning Bar Codes (continued)
Problem
Solution
The scanner will not read the bar
code label.
• Make sure you aim the scanner beam so it
crosses the entire bar code label in one pass.
• The angle you are scanning the bar code label
may not be working well, or you may be
scanning the label “straight on.” Try scanning
the bar code label again, but vary the scanning
angle.
• The bar code label print quality may be poor
or unreadable. To check the quality of the bar
code label, try scanning a bar code label that
you know will scan. Compare the two bar
code labels to see if the bar code quality is too
low. You may need to replace the label that
you cannot scan.
• Make sure the bar code symbology you are
scanning is enabled. Use the Configuration
Utility to check the symbologies. On the
Symbologies Menu, each symbology that is
enabled has a check mark (9) next to the
name of the symbology. If your bar code
symbology is disabled, enable it and then try
scanning the bar code label again.
• Make sure that the application you are
running on the computer is expecting input
from a bar code. You may need to type this
information instead of scanning it.
The scanner does not read the bar
code labels quickly, or the scanning
beam seems to be faint or obscured.
The scanner window may be dirty. Clean the
window with a solution of ammonia and water.
Wipe dry. Do not allow abrasive material to
touch the window.
You scan a valid bar code label to
enter data for your application. The
data decoded by the scan module
does not match the data encoded in
the bar code label.
• The computer may have decoded the bar code
138
label in a symbology other than the label’s
actual symbology. Try scanning the bar code
label again. Make sure you scan the entire
label.
• To operate the computer quickly and
efficiently, you should enable only the bar
code symbologies that you are going to scan.
CK30 Handheld Computer User’s Manual
Chapter 6 — Troubleshooting and Maintaining the CK30
Booting the CK30
You seldom need to warm or cold boot the CK30. The CK30
uses the configuration currently saved in flash memory during
the boot process.
You need to boot the CK30 when an application is locked up
and will not respond, when you upgrade the firmware, or when
you reflash the computer. The next instructions explain how you
warm and cold boot the CK30.
Warm Booting the CK30
If your charged CK30 does not resume after pressing I, or if the
computer or an application is locked up, you may need to warm
boot it.
To warm boot the CK30
• Press and hold I for 5 seconds. The CK30 tells you it is
performing a warm boot and the screen comes back up to the
start screen.
Cold Booting the CK30
If the CK30 or application is locked up and does not respond to
a warm boot, follow this procedure to perform a cold boot.
When you perform a cold boot, all data in your RAM storage is
deleted. To make a backup copy of everything in your RAMbased storage system, see “Backing Up Your Files” on page 102.
To cold boot the CK30
1 Remove the battery.
2 Using a small pointed object (such as the end of a paper clip
or pen), press the reset switch on the backside of the CK30.
CK30 Handheld Computer User’s Manual
139
CK
30A
A03
0100
0
Chapter 6 — Troubleshooting and Maintaining the CK30
Reset
switch
Do not use force or a sharp object when pressing the reset
switch. You may damage the reset switch.
3 Replace the battery.
The battery light on the CK30 blinks three times and the CK30
starts the power on sequence.
Note: The correct date and time settings may not be saved
through a cold boot. You may need to reset the time and date.
Cleaning the Scanner Window and CK30 Screen
To keep the computer in good working order, you may need to
perform these minor maintenance tasks:
• Clean the scanner window.
• Clean the CK30 screen.
Clean the scanner window and CK30 screen as often as needed
for the environment in which you are using the computer. To
clean the CK30, use a solution of ammonia and water.
140
CK30 Handheld Computer User’s Manual
Chapter 6 — Troubleshooting and Maintaining the CK30
There are no user-serviceable parts inside the CK30.
Opening the unit will void the warranty and may cause
damage to the internal components.
To clean the scanner window and computer screen
1 Press I to turn off the CK30.
2 Dip a clean towel or rag in the ammonia solution and wring
out the excess. Wipe off the scanner window and screen. Do
not allow any abrasive material to touch these surfaces.
3 Wipe dry.
CK30 Handheld Computer User’s Manual
141
Chapter 6 — Troubleshooting and Maintaining the CK30
142
CK30 Handheld Computer User’s Manual
A
Specifications
CK30 Handheld Computer User’s Manual
143
Appendix A — Specifications
Physical and Environmental Specifications
Use this section to locate technical information about the CK30
and its available features and options.
Physical Dimensions
Length:
20.3 cm (8.0 in)
Width:
8.9 cm (3.5 in)
Depth:
5.5 cm (2.15 in) with standard case, 6.2 cm
(2.45 in) with wide case
Weight:
476 g (16.8 oz)
Power Specifications
Operating:
Rechargeable 2400 mAh lithium-ion battery
Backup:
Super Cap supplies 10 minutes bridge time
while replacing the main battery
Electrical Specifications
Models:
CK30A, CK30B, CK30C
Electrical rating:
x 7,4 to 12 VDC; 500 mA peak
Temperature and Humidity Specifications
Operating temperature:
-10°C to 50°C (14°F to 122°F)
Operating humidity:
10 to 90% non-condensing
Storage temperature:
-20°C to 60°C (-4°F to 140°F)
Storage humidity:
0 to 95% relative humidity,
non-condensing
Screen Specifications
• 160 x 160 pixels
• 7.9 cm (3.12 in) diagonal square active area
• Contrast: eight settings
• CK30A, CK30B: electroluminescent backlight with on/off
control
• CK30C: LED backlight with high and low settings
144
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
Keypad Options
• 42-key large numeric and function keypad, available with
programmable, international, 3270 TE/5250 TE, and
VT/ANSI TE overlays
• 50-key full alphanumeric keypad, available with
programmable, international, 3270 TE/5250 TE, and
VT/ANSI TE overlays
• 52-key full alphanumeric keypad, available with
programmable, international, 3270 TE/5250 TE, and
VT/ANSI TE overlays
Bar Code Symbologies
If you are using a tethered scanner or a scanner attached to the
serial port, see your scanner manual for a list of supported bar
code symbologies.
If you are using the linear imager, the CK30 supports these bar
code symbologies:
• China Post
• Matrix 2 of 5
• Codabar
• Micro PDF417
• Codablock A
• MSI
• Codablock F
• PDF417
• Code 11
• Plessey
• Code 2 of 5
• RSS 14
• Code 39
• RSS Limited
• Code 93
• RSS Expanded
• Code 128
• Telepen
• EAN.UCC Composite
• TLC 39
• Interleaved 2 of 5
• UPC/EAN
CK30 Handheld Computer User’s Manual
145
Appendix A — Specifications
If you are using the standard range laser, the CK30 supports
these bar code symbologies:
• China Post
• Matrix 2 of 5
• Codabar
• Micro PDF417
• Codablock A
• MSI
• Codablock F
• PDF417
• Code 11
• Plessey
• Code 2 of 5
• RSS 14
• Code 39
• RSS Limited
• Code 93
• RSS Expanded
• Code 128
• Telepen
• EAN.UCC Composite
• TLC 39
• Interleaved 2 of 5
• UPC/EAN
Linear Imager Reading Distances
Minimum reading distances are measured in the dark (0 lux).
Minimum Reading Distances With 2.247 cm (0.885 in) Setback
Symbology
Bar Code
Contents
Density
Minimum
Distance
Maximum
Distance
Code 39
RESO 0.100 MM
0.1 mm (4 mils)
8.6 cm (3.42 in)
11.7 cm (4.6 in)
R 0.125 MM
0.125 mm (5 mils)
7.6 cm (3 in)
14.7 cm (5.8 in)
0.25
0.25 mm (10 mils)
3.8 cm (1.52 in)
21.6 cm (8.5 in)
0.5
0.5 mm (20 mils)
1.8 cm (0.72 in)
28.7 cm (11.3 in)
R1MM
1 mm (40 mils)
5.4 cm (2.12 in)
37.6 cm (14.8 in)
UPC/EAN
120010010100
0.33 mm (13 mils)
2.8 cm (1.12 in)
23.6 cm (9.3 in)
PDF417
10 mil
0.254 mm (10 mils)
7.6 cm (3 in)
14.7 cm (5.8 in)
15 mil
0.381 mm (15 mils)
5.6 cm (2.22 in)
16.7 cm (6.6 in)
146
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
in
0"
2"
4"
6"
8"
10"
12"
14"
16"
18"
20"
10"
25
8"
20
100% contrast UPC/
EAN
6"
15
4"
10
2"
5
0"
0
2"
5
4"
10
0.125 mm/
5 mil
0.25 mm/10 mil
6"
15
0.5 mm/20 mil
20
8"
1 mm/40 mil
25
10"
0
5
10
15
20
25
30
35
40
45
50
cm
Linear Imager Minimum Reading Distances: This graphic does not include the 2.247 cm (0.885 in)
setback for the CK30.
CK30 Handheld Computer User’s Manual
147
Appendix A — Specifications
Standard Range Laser Reading Distances
Minimum reading distances are measured in the dark (0 lux).
Minimum Reading Distances With 2.189 cm (0.862 in) Setback
Symbology
Minimum Distance
Maximum Distance
0.125 mm (5 mils)
6.954 cm (2.738 in)
6.192 cm (2.438 in)
9.748 cm (3.838 in)
12.796 cm (5.038 in)
0.25 mm (10 mils)
5.430 cm (2.138 in)
27.782 cm (10.938 in)
0.5 mm (20 mils)
4.922 cm (1.938 in)
48.610 cm (19.138 in)
1 mm (40 mils)
6.192 cm (2.438 in)
61.818 cm (24.338 in)
UPC/EAN
0.33 mm (13 mils)
3.906 cm (1.538 in)
32.862 cm (12.938 in)
PDF417
0.17 mm (6.6 mils)
6.192 cm (2.438 in)
17.876 cm (7.038 in)
Code 39
148
Density
0.1 mm (4 mils)
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
0"
4"
8"
12"
16"
20"
24"
28"
in
14"
35
100% contrast UPC/EAN
12"
10"
30
25
PDF417 6.6 mils
8"
20
6"
15
4"
10
2"
5
0”
0
2"
5
4"
10
15
6"
0.125 mm / 5 mils
8"
20
0.25 mm / 10 mils
10"
25
0.5 mm / 20 mils
12"
30
1 mm / 40 mils
14"
35
cm
0
10
20
30
40
50
60
70
Standard Range Laser Minimum Reading Distances: This graphic does not include the 2.189 cm
(0.862 in) setback for the CK30.
CK30 Handheld Computer User’s Manual
149
Appendix A — Specifications
Accessories for the CK30
You can use these accessories (sold and ordered separately) with
the CK30. To order accessories, contact your local Intermec
sales representative.
851-082-xxx Power Supply
Provides power to all CK30 communication docks and chargers
except for the AC3.
AA2 Serial Cable Adapter (P/N 236-069-xxx)
The AA2 serial cable adapter converts the CK30 serial connector
to a DB 9 serial connector which includes power on pin 9.
AA3 Serial Cable Adapter (P/N 236-070-xxx)
The AA3 serial adapter is a 26-pin dual-row connector to DB-9
connector that connects directly to the bottom of the CK30.
This adapter does not include power on pin 9.
AB1G Battery (P/N 318-020-xxx)
Use the lithium-ion battery to provide main power to the
computer.
AC1 4-Slot Battery Charger (P/N 852-904-xxx)
Use the AC1 to charge up to four AB1G batteries at a time. The
battery charger is designed to sense when a battery is fully
charged and not overcharge it, ensuring long and consistent
battery life.
AC2 4-Bay Battery Charging Dock (P/N 852-905-xxx)
Use the AC2 to charge up to four AB1G batteries without
having to remove them from the CK30. You can insert up to
four CK30s with batteries installed making it easy to remember
to charge your batteries overnight.
AC3 8-Slot Battery Charging Dock (P/N 852-906-xxx)
Use the AC3 to charge up to eight AB1G batteries without
having to remove them from the CK30. This dock requires the
851-064-xxx power supply.
150
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
AD1 Communications Dock (P/N 225-709-xxx)
Use the AD1 to charge your AB1G battery and provide power to
your CK30 while still having the ability to communicate via a
serial, Ethernet, or USB port.
AD2 4-Bay Communications Dock (P/N 225-710-xxx)
Use the AD2 to hold up to four CK30s with a battery installed.
The AD2 dock charges the batteries, provides power to the
computer, provides one Ethernet connector, and provides a
serial port for each inserted CK30.
AG1 Protective Case
The protective case provides a clear vinyl covering to protect the
screen and keypad area.
AG2 Protective Boot
The protective boot provides additional ruggedness for the
CK30.
CK30 and CK31 Handle (P/N 203-754-xxx)
The handle works with all models of the CK30 and CK31 and
provides a convenient scanning trigger.
AL1 Holster and Belt
The holster and belt provide an easy way for you to carry the
CK30 while not using it. The holster and belt support either
right or left-handed use and you can use it to carry a CK30 with
or without a handle. You can only use this accessory with a
CK30 that has either the 1D linear imager or the 2D imager.
AL2 Handstrap
The removable and adjustable handstrap make it easy for you to
hold and use the CK30 without tiring your hand.
AL3 Swiveling Belt Clip
Use the swiveling belt clip to store your CK30 while not in use.
Once you have attached the belt clip, it is easy to insert and
remove the CK30 as necessary.
CK30 Handheld Computer User’s Manual
151
Appendix A — Specifications
AV1 Vehicle Cradle
Use the AV1 vehicle to attach your CK30 to a vehicle, such as a
forklift. The vehicle cradle provides protection from vibrations
that exceed the level the CK30 can withstand alone.
Decoded Serial Adapter (P/N 225-715-001)
The decoded serial adapter converts the 26-pin serial port on the
CK31 into a DB9 (9-pin) male serial connector that you can
connect to a decoded scanner.
Undecoded Serial Adapter (P/N 225-714-001)
The undecoded serial adapter converts the 26-pin serial port on
the CK31 into a DB9 (9-pin) male serial connector that you can
connect to an undecoded scanner.
Typing Characters Not Printed on the Keypad
Each keypad uses hidden key sequences to access characters not
printed on the keypad overlay. Use the next tables to understand
how to access these hidden characters on the different keypads.
Typing Hidden Characters on the Standard Keypads
152
To
Type:
$
Press This Key Sequence on One of the Keypads:
42-Key
52-Key
Not hidden
C and then 6
`
C and then F9
C and then G
!
Not hidden
C and then I
“
C and then F6
C and then K
'
C and then F7
C and then L
{
C and then F11
C and then N
}
C and then F12
C and then O
:
C and then F3
C and then P
;
C and then F4
C and then Q
|
C and then F8
C and then R
?
Not hidden
C and then S
~
C and then F10
C and then T
Y
C and then Alpha
Not hidden
,
C and then Right Enter
Not hidden
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
Typing Hidden Characters on the International Keypads
To
Type:
$
Press This Key Sequence on One of the Keypads:
42-Key
50-Key
52-Key
Not hidden
Not hidden
C and then
6
{
B and then a
C and then S
C and then
9
}
B and then b
C and then T
C and then
0
<
B and then _
Not hidden
Not hidden
>
B and then `
Not hidden
Not hidden
]
C and then 9
Not hidden
Not hidden
[
C and then Tab
Not hidden
Not hidden
,
C and then Right
Enter
Not hidden
Not hidden
CK30 Handheld Computer User’s Manual
153
Appendix A — Specifications
Typing Hidden Characters on the 3270/5250 TE Keypads
154
To
Type:
$
Press This Key Sequence on One of the Keypads:
42-Key
52-Key
Not hidden
C and then 6
<
B and then _
Not hidden
>
B and then `
Not hidden
]
C and then Alpha
Not hidden
[
C and then Tab
Not hidden
`
Not applicable
C and then G
!
Not hidden
C and then I
“
Not applicable
C and then K
‘
Not applicable
C and then L
{
B and then a
C and then N
}
B and then b
C key and then O
:
Not applicable
C and then P
;
Not applicable
C and then Q
?
Not hidden
C and then R
~
Not applicable
C and then T
,
C and then Right Enter
Not hidden
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
Typing Hidden Characters on the VT/ANSI TE Keypads
To Type:
$
Press This Key Sequence on One of the Keypads:
42-Key
52-Key
Not hidden
C and then 6
`
Not applicable
C and then G
!
Not hidden
C and then I
«
Not applicable
C and then K
‘
Not applicable
C and then L
{
B and then c
C and then N
}
B and then d
C key and then O
:
Not applicable
C and then P
?
C and then 5
C and then R
]
C and then Alpha
Not hidden
[
C and then Tab
Not hidden
<
B and then _
Not hidden
>
B and then `
Not hidden
,
C and then Right Enter
Not hidden
CK30 Handheld Computer User’s Manual
155
Appendix A — Specifications
Pin Assignments for the Serial Port
Use the following illustration and table to understand the
pinouts on the 26-pin serial port of the CK30.
Pin 13
Pin 1
Pin 26
Pin 14
Identifying the Pins in the CK30 Serial Port
Pin Assignments for the Serial Port
Pin
1
Signal Name
GND
I/O to
Terminal
Description
Ground
2
VCC_EXT (5V)
O
External 5V @ 500 mA maximum output
3
TXD
O
RS-232 TXD
4
RTS
O
RS-232 RTS
5
DTR
O
RS-232 DTR
6
RXD
I
RS-232 RXD
7
CD
I
RS-232 DCD (ActiveSync wakeup)
8
CTS
I
RS-232 CTS
9
DSR
I
RS-232 DSR
10
VIDEO
I
DBP from tethered undecoded scanner
11
SOS
I
Start of scan from tethered undecoded scanner
12
TETH_SCAN
I
Active low input used to indicate an external
scanner connection
156
CK30 Handheld Computer User’s Manual
Appendix A — Specifications
Pin Assignments for the Serial Port (continued)
I/O to
Terminal
Pin
13
Signal Name
GND
Description
Ground
14
GND
15
TRIGGER
I
Trigger input from tethered undecoded scanner
16
LASEN
O
Laser enable output to tethered undecoded scanners
17
BEEP
O
Beep output to tethered undecoded scanner
18
GOODREAD
O
Good Read output to tethered undecoded scanners
19
VBUS
I
USB Wake-up (5V power from USB host)
20
UDC-
I/O
USB DATA – (Client)
21
UDC+
I/O
USB DATA + (Client)
22
TX+
O
Ethernet TPETXP
23
TX-
O
Ethernet TPETXN
24
RX+
I
Ethernet TPERXP
25
RX-
I
Ethernet TPERXN
26
GND
Ground
CK30 Handheld Computer User’s Manual
Ground
157
Appendix A — Specifications
158
CK30 Handheld Computer User’s Manual
B
Default Settings
CK30 Handheld Computer User’s Manual
159
Appendix B — Default Settings
Default Configuration Settings
Use the following tables to see the default configuration settings
of the CK30. If you restore the CK30 to factory default settings,
it will use these values. The tables are organized according to the
options in the Configuration Utility. The options you see on
your CK30 depend on which decode algorithm you have
enabled. See the Intermec Computer Command Reference Manual
for more information.
Default Scanner Configuration
160
Symbology
AustraliaPost
Default Value
Disabled
Aztec
Disabled
BPO
Disabled
Disabled
Disabled
Codabar
Disabled
Codablock
Disabled
Code 11
Disabled
Code 2 of 5
Disabled
Code 39
Enabled
Code 93
Disabled
Code 128
Enabled
Datamatrix
Enabled
DutchPost
Disabled
EAN.UCC
Composite
Disabled
Interleaved 2 of 5
Disabled
JapanPost
Disabled
Matrix 2 of 5
Disabled
Maxicode
Disabled
Micro PDF417
Disabled
MSI
Disabled
PDF417
Enabled
CK30 Handheld Computer User’s Manual
Appendix B — Default Settings
Default Scanner Configuration (continued)
Symbology
Planet
Default Value
Disabled
Plessey
Disabled
Postnet
Disabled
QR Code
Disabled
RSS
Disabled
Telepen
Disabled
TLC 39
Disabled
UPC/EAN
Enabled
Symbology Options
Preamble
Default Value
No characters (disabled)
Postamble
No characters (disabled)
Global Symbology ID
Disable
Scanner Model
Depends on internal
scanner option or
tethered scanner
Default Value
Depends on internal scanner option or
tethered scanner
Scanner Settings
Triggering Mode
Scanner Option
Imager only
Default Value
Level
Aim then Scan
Laser only
Disable
Hardware Trigger
Any scanner
Enable
Turn Off After Good Read
Any scanner
Enable/One-shot
Scanner Port Settings
Baud Rate
Default Value
9600 bps
Data Bits
7 bits
Parity
Even
Stop Bits
2 stop bit
CK30 Handheld Computer User’s Manual
161
Appendix B — Default Settings
Default Scanner Configuration (continued)
Imager Settings
1D Omni-directional Decode
Enable
Default Value
Enable
Lighting Mode
Illum LED Priority
Lighting Goal
60
Image Dimension
Bottom Position
Top Position
479
0
Aimer LED Duration
0 ms
Sticky Aimer LED Duration
0 ms
Decode Security Settings
Consecutive Data Validation
Default Value
0
Identical Consecutive Timeout
300 ms
Different Consecutive Timeout
0 ms
Virtual Wedge Settings
Virtual Wedge Enable
Default Value
Enable
Grid
Null
Default Communications Configuration
162
Communication Settings
Device Name
Default Value
WindowsCE
802.11 Radio Settings
Security Choice
Default Value
Funk Security
Funk Security
Active Profile
Profile Label
Network Type
Channel
SSID
Power Mode
8021x
Profile 1
Profile_1
Infrastructure
3
INTERMEC
Disabled (CAM)
None
CK30 Handheld Computer User’s Manual
Appendix B — Default Settings
Default Communications Configuration (continued)
802.11 Radio Settings
Funk Security (continued)
Association
Encryption
Pre-Shared Key
Open
None
Null
IP Settings
DHCP
DHCP Client Identifier
Primary DNS
Secondary DNS
Primary WINS
Secondary WINS
Enabled
Null
0.0.0.0
0.0.0.0
0.0.0.0
0.0.0.0
Bluetooth Settings
Power
Default Value
On
Class of Device
Unavailable
IBT
0.16
Radio
Unavailable
Device Address
Text string
PSK Settings
Protocol Selection
Default Value
TCP/IP
Remote Connection
Host IP
Host Port
Controller IP
Controller Port
0.0.0.0
5555
0.0.0.0
5555
Serial Port
Baud Rate
Parity
Data Bits
Stop Bits
Flow Control
Protocol
EOM1
EOM2
SOM
115200 bps
Even
7 bits
1 stop bit
None
Configurable
0x03
No characters
0x02
CK30 Handheld Computer User’s Manual
Default Value
163
Appendix B — Default Settings
Default Communications Configuration (continued)
PSK Settings
Serial Port (continued)
Reader Command
LRC
Handshake
Default Value
UDP Plus Settings
UDP Plus Activate
Default Value
Disable
Controller IP
0.0.0.0
Controller Port
5555
Ack Delay Upper Limit
5000 ms
Ack Delay Lower Limit
300 ms
Retries
7
Enabled without TMF
Disable
0x00 - Disable
Send Timer
20 s
Receive Timer
45 s
Default Device Settings Configuration
164
Device Settings
Date and Time
Date
Time
Select Time Zone
Adjust for Daylight Time
Default Value
Beeper Volume
Number of Good Read Beeps
Very high
One
Beeper Duration
Good Read Beep
Low Beep
High beep
80 ms
100 ms
150 ms
Beeper Frequency
Good Read Beep
Low Beep
High beep
1950 Hz
512 Hz
1950 Hz
January 1, 2015
Time of current update
GMT-8 Pacific US
Enable
CK30 Handheld Computer User’s Manual
Appendix B — Default Settings
Default Device Settings Configuration (continued)
Device Settings
Display
Backlight Timeout
Max. Backlight Level
Backlight Level High
Backlight Level Low
Backlight Level
Backlight on Good Read
Display Contrast
Screen Rotation
Keypad
Adjust Beeper Volume
Task Manager (Alt-Tab)
Configure Boot
Functionality
Auto Shutoff
Backup Files Location
Start Page
Use F1-F5 as URL Keys
Pass Function Keys to Browser
Set URL’s for Function Keys
Default Value
15 seconds
Low
High
High
High
Off
Depends on display type
Disable
Enable
Enable
Warm boot
3 minutes
Flash File System
\windows\itcbrowserCK30.htm
URL Shortcuts
Function Keys to HTML
N/A
Default ION Configuration
ION Configuration
Run ION Client
ION Server
ION List File
CK30 Handheld Computer User’s Manual
Default Value
Off
1
SSCK30.cab
165
Appendix B — Default Settings
166
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C
Reprogrammable Keypad
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167
Appendix C — Reprogrammable Keypad
Reprogramming the Keypad
You can use the reprogrammable keypad utility of the CK30 to:
• change the functionality of keypad keys or key combinations.
• create keypad macros.
Use this table to understand how to navigate through the
reprogrammable keypad utility.
To Do This:
Accept changes and advance to next dialog
box
Press This Key:
Enter
Cancel a procedure
Esc
Move between fields
Tab
Move backward a field
Shift Tab
Select or clear a radio button or check box
Space
Move up or down selections within a box
U or D
Changing the Functionality of Keypad Keys or Key Combinations
Use the reprogrammable keypad utility to change the
functionality of keypad keys or key combinations. The
reprogrammable keypad utility enables you to:
• Program any Unicode character to any key or modified key
combination.
• Program any Virtual Key/Unicode character to any key or
modified keystroke.
• Use any key as a function key such as backlight and contrast.
• Launch an application from a key or key combination.
• Remap hardware scan codes.
Note: The only key you cannot reprogram is the I key.
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Appendix C — Reprogrammable Keypad
Starting the Reprogrammable Keypad Utility
Before you can reprogram any key, you need to enable the
reprogrammable keypad utility.
To enable the reprogrammable keypad utility
1 Open File Manager.
2 From the \Windows directory, select FilterKeysToggle.exe
and press Enter.
3 From the dialog box, select Run and then press Enter. The
Key Program Feature dialog box appears.
4 Select Yes and press Enter.
5 Press Ctl Alt Shift U. The reprogrammable keypad utility
appears.
Programming a Unicode Character
You can program any Unicode character to any key or modified
key combination.
To program a Unicode character
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
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Appendix C — Reprogrammable Keypad
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Unicode Character and press Enter. The Unicode
dialog box appears.
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Appendix C — Reprogrammable Keypad
7 Select the Entry Mode for the Unicode character.
Entry
Mode
Literal
Description
You enter the actual character that the key
combination produces.
Hex
You enter a hex string. The hex string must be
preceded by 0x. The range is from 0x0 to 0xFFFF.
Decimal
You enter a decimal string. The range is from 0 to
65535.
8 Press Tab to select the Enter New Character text field.
9 Type the new character or string and press Enter. A dialog
box appears asking if you want to commit your new entry to
permanent storage.
10 Select Yes or No and press Enter.
Programming a Virtual Key or Unicode Character
You can program any virtual key or Unicode character to any
key or modified key combination.
To program a virtual key or Unicode character
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
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Appendix C — Reprogrammable Keypad
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Reprogram VKEY and press Enter. The Virtual Key
(Vkey) dialog box appears.
7 Select the Entry Mode for the Vkey character.
Entry
Mode
Hex
Decimal
Description
You enter a hex string. The hex string must be
preceded by 0x. The range is from 0x0 to 0xFFFF.
You enter a decimal string. The range is from 0 to
65535.
8 Press Tab to select the Vkey text field.
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Appendix C — Reprogrammable Keypad
9 Type the Vkey string and press Tab to select the Unicode
field.
10 Type the Unicode string and press Enter. A dialog box
appears asking if you want to commit your new entry to
permanent storage.
11 Select Yes or No and press Enter.
Programming Any Key as a Function Key
You can program any key to work as a function key. You can
choose for your function key to behave as:
• Scanner Trigger
• Backlight Key
• Contrast Key
• Volume Key
• Mouse Key Toggle
• Rotate Display
• Insert VKey
• LWIN VKey (Menu launch on CK30)
• Delete VKey
• Backtab VKey
• Pan Mode Toggle
• High Contrast Toggle (Accessibility changes to system colors)
• Contrast Lighter
• Contrast Darker
• Reprogram Key (key sequence to launch the reprogrammable
keypad utility)
• Reprogram Key Delete (deletes the key sequence to launch
the reprogrammable keypad utility)
• Record MACRO (record a new key sequence to launch the
Macro Utility)
• Delete MACRO (deletes the key sequence to launch the
Macro Utility)
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Appendix C — Reprogrammable Keypad
To program any key as a function key
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Keyboard Command and press Enter. The Keyboard
Command Select dialog box appears.
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Appendix C — Reprogrammable Keypad
7 Select the desired function from the list and press Enter. A
dialog box appears asking if you want to commit your new
entry to permanent storage.
8 Select Yes or No and press Enter.
Launching an Application From a Key or Key Combination
You can program any key or key combination to launch an
application.
To program a key or key combination to launch an application
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
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Appendix C — Reprogrammable Keypad
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Run Program and press Enter. The application dialog
box appears.
7 In the Application to run text box, type the location of the
application you want to launch or click Browse to locate the
application.
8 (Optional) Enter any command line parameters you want to
use.
9 Press Enter. A dialog box appears asking if you want to
commit your new entry to permanent storage.
10 Select Yes or No and press Enter.
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Appendix C — Reprogrammable Keypad
Remapping a Hardware Scan Code
You can remap the keys on the keypad to function the way you
want them to function for your work environment. For example,
you can remap the left Enter key to function as the right Enter
key on a 52-key keypad. This remapping is useful for a lefthanded person. When you remap a key, it ignores the select
modifiers dialog box.
To remap a key
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
4 Press Enter. The Key Response dialog box appears.
5 Select Modify Scan code and press Enter. The Press Key to
Translate dialog box appears.
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Appendix C — Reprogrammable Keypad
6 Press the new key you want the scan code remapped to twice.
7 Press Enter. A dialog box appears asking if you want to
commit your new entry to permanent storage.
8 Select Yes or No and press Enter.
Removing One or All Reprogramming Modifications
You can remove all reprogramming modifications you made or
pick a specific modification to remove. Another way you can
remove all modifications is by choosing to restore defaults. For
help restoring defaults, see “Restoring Default Settings” on page
39.
To remove all reprogramming modifications
1 Press Ctl Alt Shift D. The Remove all keypad modifications
dialog box appears.
2 Select Yes and press Enter. A dialog box appears asking if you
want to remove the entry from permanent storage.
3 Select Yes or No and press Enter. You will hear a beep when
your changes are successful.
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Appendix C — Reprogrammable Keypad
To remove one reprogramming modification
1 Press Ctl Alt Shift D. The Remove all keypad modifications
dialog box appears.
2 Select No and press Enter. The next dialog box appears.
3 Press the key containing the modification you want to remove
twice and press Enter. The select modifiers dialog box
appears.
4 Select the modifiers that you have assigned to the key and
press Enter. You will hear a beep when your changes are
successful.
Finding the Registry Entries for Keypad Changes
The CK30 provides registry files for each keypad change you
make. These files are located at:
\CK_FFS\KeypadMods\KeypadModxxxx.reg
Each modification has its own entry. To combine entries, copy
all the keys into a single registry file and combine identical keys
to contain the data from both files.
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Appendix C — Reprogrammable Keypad
For example if one .reg file contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
0a,00,00,00,04,00,00,00,00,00
And the other .reg contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
11,00,01,00,03,00,00,00,00,00
"KeyFilterProcess0x111"="\Windows\cmd.exe"
"KeyFilterCmd0x111"="test"
Your combined reg file should look like this:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
11,00,01,00,03,00,00,00,00,00,
0a,00,00,00,04,00,00,00,00,00
"KeyFilterProcess0x111"="\Windows\cmd.exe"
"KeyFilterCmd0x111"="test"
Creating Keypad Macros
A keypad macro is a sequence of keys mapped to a single key or
key combination. Keep the following considerations in mind
when programming with macros:
• You can only use one macro at a time.
• Do not use scan triggers in macros because they are timing
dependent.
• Avoid using key sequences that launch applications because of
timing issues.
• The best use of macros is as a tool for repetitive data entry.
Use this table to understand the macro icons that appear in the
status bar.
Icon
Description
You are recording a macro.
You are deleting the macro.
You are playing the macro.
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Appendix C — Reprogrammable Keypad
Starting the Keypad Macro Utility
Before you can record a macro, you need to enable the keypad
macro utility.
To enable the keypad macro utility
1 Open File Manager.
2 From the \Windows directory, select FilterKeysToggle.exe
and press Enter.
3 From the dialog box, select Run and then press Enter. The
Key Program Feature dialog box appears.
4 Select Yes and press Enter.
5 Press Ctl Alt Shift B. The keypad macro utility appears.
Recording a Keypad Macro
The best use of a macro is for entering repetitive data. However,
you can also record a series of steps in a procedure.
To record a keypad macro
1 Start the keypad macro utility.
2 Press the key you want to activate the macro twice. The
hexadecimal scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
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Appendix C — Reprogrammable Keypad
4 Select the modifier or function keys that you want to press
before you activate the macro. For example, if you want to
press Shift to activate the macro key, you select Shift. You do
not need to select a modifier or function key.
5 Press Enter. The select timing dialog box appears.
6 Select Timed or Manual for Key Down Delay and Key Up
Delay. If you select Timed, the key response delay matches
the timing of the key press. If you select Manual, you need to
enter the time for the delay.
7 Press Enter. The macro entry dialog box appears.
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Appendix C — Reprogrammable Keypad
8 Select Yes to launch Pocket Word if you want to enter data
for the macro. Select No to use the Shell for recording your
macro.
9 Either enter data in Pocket Word or perform a process in the
Shell.
10 Press Ctl Alt Shift B to stop recording the macro. The
reprogram key dialog box appears.
11 Select Yes to accept your macro. A dialog box appears asking
if you want to commit your macro to permanent storage.
12 Select Yes or No and press Enter.
Removing All or One Keypad Macro
You can remove all macros or pick a specific macro to remove.
To remove all macros
1 Press Ctl Alt Shift C. The Remove all keypad macros dialog
box appears.
2 Select Yes and press Enter. A dialog box appears asking if you
want to remove the entry from permanent storage.
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Appendix C — Reprogrammable Keypad
3 Select Yes or No and press Enter. You will hear a beep when
your changes are successful.
To remove one macro
1 Press Ctl Alt Shift C. The Remove all keypad modifications
dialog box appears.
2 Select No and press Enter. The next dialog box appears.
3 Press the key that activates the macro twice and press Enter.
The select modifiers dialog box appears.
4 Select the modifiers that you have assigned to the macro key
and press Enter. You will hear a beep when your changes are
successful.
Finding the Registry Entries for Keypad Macros
Registry files for each keypad macro are provided for you. These
files are located at:
\CK_FFS\KeypadMods\KeypadModxxxx.reg
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Appendix C — Reprogrammable Keypad
Each macro has its own entry. To combine entries, copy all the
keys into a single registry file and combine identical keys to
contain the data from both files.
For example if one .reg file contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
08,00,0d,00,06,00,06,00,00,00
"KeyMacro0xd08"=hex:\
08,00,00,00,00,00,00,00,\
08,f0,00,00,7a,00,00,00,\
10,00,00,00,19,00,00,00,\
10,f0,00,00,01,00,00,00,\
18,00,00,00,19,00,00,00,\
18,f0,00,00,6e,00,00,00
And the other .reg contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
0d,00,05,00,06,00,06,00,00,00
"KeyMacro0x50d"=hex:\
0a,00,00,00,00,00,00,00,\
0a,f0,00,00,a0,00,00,00,\
11,00,00,00,19,00,00,00,\
11,f0,00,00,6c,00,00,00,\
19,00,00,00,19,00,00,00,\
19,f0,00,00,6b,00,00,00
Your combined reg file should look like this:
"ScancodeFilterArray"=hex:\
08,00,0d,00,06,00,06,00,00,00,
0d,00,05,00,06,00,06,00,00,00
"KeyMacro0xd08"=hex:\
08,00,00,00,00,00,00,00,\
08,f0,00,00,7a,00,00,00,\
10,00,00,00,19,00,00,00,\
10,f0,00,00,01,00,00,00,\
18,00,00,00,19,00,00,00,\
18,f0,00,00,6e,00,00,00
"KeyMacro0x50d"=hex:\
0a,00,00,00,00,00,00,00,\
0a,f0,00,00,a0,00,00,00,\
11,00,00,00,19,00,00,00,\
11,f0,00,00,6c,00,00,00,\
19,00,00,00,19,00,00,00,\
19,f0,00,00,6b,00,00,00
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185
Appendix C — Reprogrammable Keypad
186
CK30 Handheld Computer User’s Manual
I
Index
CK30 Handheld Computer User’s Manual
187
Index
Symbols and Numbers
B key. See orange key
C key. See green key
E key, illustrated, 9, 10, 11
I key
illustrated, 9, 10, 11
modifying functionality, 15
using, 14
M or N, changing contrast, 17
+1 command, saving changes to flash, 76
128X wand, attaching, 26
1550, attaching scanner, 26
1551 or 1553 scanner
attaching scanner, 26
energy saver mode, 27
troubleshooting, 137
1D linear imager. See linear imager
26-pin serial port assignments, 156
3270/5250 TE keypads, typing hidden
characters, 154
42-key keypad
Alpha key, 13
illustrated, 9
4-bay battery charging dock, AC2
accessory, 150
4-bay communications dock, accessory,
151
4-slot battery charger, AC1 accessory, 150
50-key keypad, illustrated, 10
52-key keypad, illustrated, 11
802.11b/g radio
communications, configuring, 48
default configuration, 162
802.1x security
configuring
Funk security, 63
Microsoft security, 64
overview, 63
troubleshooting, 129–31
851-064-xxx power supply, described, 150
851-082-xxx power supply, described, 150
8-slot battery charging dock, AC3
accessory, 150
188
A
AA2 serial cable adapter accessory
attaching, 29
described, 150
AA3 serial cable adapter accessory,
described, 150
AB1G battery
described, 150
using, 5
AC1 4-slot battery charger accessory,
described, 150
AC2 4-bay battery charging dock
accessory, described, 150
AC3 8-slot battery charging dock
accessory, described, 150
access points, determining best locations,
120
accessing, System Main Menu, 94
accessories, described, 150
Active Directory, using to issue certificates,
69
ActiveSync
installing and establishing a partnership,
86
using to copy and install files, 88
using to install applications, 85
using to upgrade operating system, 103
AD1 communications dock, described,
151
AD2 4-bay communications dock,
described, 151
Admin mode
entering, 100
exiting, 102
AG1 protective case, described, 151
AG2 protective boot, described, 151
AH1 handle. See CK30 and CK31 handle
AL1 holster and belt, described, 151
AL2 handstrap, described, 151
AL3 swiveling belt clip, described, 151
Alpha key, using on the 42-key keypad, 13
Antares, Trakker, applications, converting,
83
CK30 Handheld Computer User’s Manual
Index
application
closing, 99
converting a Trakker Antares, 83
customizing how they load, 91
developing a web-based, 79
installing
with ActiveSync, 85
with Avalanche, 90
with FTP server, 89
with SD card, 89
with SmartSystems Console, 90
launching
automatically, 91
from a key or key combination, 175
loading on CK30, customizing, 91
managing, 98
properties, viewing, 100
running
from File Manager, 95
from the Command Line, 96
saving changes from host, 76
switching between, 100
viewing
all currently running, 98
properties, 100
ASCII, attaching scanner, 26
audio feedback. See beeps
authentication, troubleshooting 802.1x
security, 129–31
automatically launching your application,
91
AutoRun
AutoRun.dat file, 91
AutoRun.exe file, 91
customizing how applications load, 91
sample AutoRun.dat file, 92
AV1 vehicle cradle, described, 152
Avalanche, using to remotely manage the
CK30, 90
B
backing up files, 102
backup battery
10 minutes to replace main battery, 5
described, 110
very low, 111, 128, 129
CK30 Handheld Computer User’s Manual
Backup Battery Very Low dialog box
described, 111
troubleshooting, 128, 129
bar codes
saving configuration changes by
scanning, 76
scanning
most symbologies, 23
overview, 22
PDF417, 24
scanning to configure the CK30, 41
symbologies
enabled by default, 22
supported, 145
troubleshooting, 134
battery
AB1G accessory, 150
Backup Battery Very Low dialog box,
111, 128, 129
blinking light or on solid, 5
charger
AC1 accessory, 150
AC2 accessory, 150
AC3 accessory, 150
charging times, 6
checking status, 8
installing, 7
light, illustrated, 20
low icon, understanding, 110
maximizing life, 7
status icons, 8
understanding voltage, 110
using, 5
when to swap, 110
Battery Information, diagnostics screen,
109
Battery light, illustrated, 20
beeper volume
changing, 21
disabling keypad, 14
beeps
testing, 123
understanding, 21
belt clip, AL3 swiveling, accessory, 151
blue light. See Intermec Ready-to-Work
indicator
189
Index
Bluetooth
commands, described, 54
configuring, 53
Console, diagnostics tool, 111
default configuration, 163
discovering devices, 53
settings, described, 54
wireless printing, configuring, 53
boot, protective, AG2, 151
Bootcode Version, diagnostic screen, 112
booting
changing I key functionality, 15
CK30, 139
cold, 139
warm, 139
C
CAB file, using to install applications, 84
cables
for serial adapters, 28
scanner, supported, 26
calling Product Support, 126
capitalizing characters, 13
Caps Lock, using, 13
card, SD
cannot find SDMMC Disk folder, 129
CK30 will not boot from card, 129
how to access files, 85
inserting or removing, 30
troubleshooting, 129
using to install applications, 89
using to store applications, 85
certificates
issued by Active Directory, 69
issued by third-party CA, 70
loading
available methods, 69
correct date and time required, 69
Enroll Certificates application, 69
Import Root Cert and Import User
Cert applications, 70
multiple, 72
overview, 69
changing your password, 101
characters not printed on keypad, typing,
152
190
charging dock
AC1, 4-slot, battery, 150
AC2, 4-bay, battery, 150
AC3, 8-slot, battery, 150
charging times, battery, 6
CK_FFS folder, using to store applications,
85
CK30
Command Reference Manual, described,
xiii
default configuration settings, 160, 164,
165
description, 2
model features, 3
troubleshooting, guide to, 125
upgrading the operating system, 103
CK30 and CK31 handle, described, 151
cleaning
scanner window, 140
screen, 140
click and drag, with mouse pointer, 19
closing an application, 99
cold boot, 139
configuring I key to perform, 15
preserving files through, 102
saving configuration changes through,
75
color-coded keys, using, 12
COM port locked up, 134
Command Line, using to run an
application, 96
Command Reference Manual, Intermec
Computer, described, xiii
communications
configuration menu option, 38
default configuration, 162
communications dock
AD1 accessory, 151
AD2 accessory, 151
configuration commands
bar codes, scanning to configure, 41
definitions. See Intermec Computer
Command Reference Manual
sending through the network, 42
troubleshooting, 127
CK30 Handheld Computer User’s Manual
Index
configuration number
finding, 114, 126
locating on the configuration label, 2
Configuration Utility
exiting, 40
menu options, described, 38
menu structure, illustrated, 37
navigating within, 38
opening, 36
configuration, default settings, 160
configuring
802.11b/g radio communications, 48
802.1x security
Funk security, 63
Microsoft security, 64
troubleshooting, 129–31
Bluetooth wireless printing, 53
default settings, 160
Ethernet communications, 51
LEAP security, 66
Microsoft security, 57
saving changes to flash memory, 75
security, 55
serial communications, 46
static WEP security, 67
TCP/IP network parameters, 48
UDP Plus network parameters, 50
VPN, 73
WEP security
Funk security, 67
Microsoft security, 68
WPA security, 57
configuring the CK30
by scanning bar codes, 41
example, through the network, 45
parameters, 34
saving changes to flash memory, 75
through the network, 42
using EasySet configuration labels, 41
using Setup Assistant, 35
using SmartSystems, 40
using the Configuration Utility, 36
contacting Intermec by phone, xii
contrast
changing, 17
Contrast Test, diagnostic screen, 112
CK30 Handheld Computer User’s Manual
converting a Trakker Antares application,
83
copy files
to CK30 using ActiveSync, 88
using File Manager, 97
copyright information, xiv
CPU Monitor, diagnostics screen, 113
CPU Register, reading, 121
customizing how applications load on the
CK30, 91
D
Data Collection configuration menu
option, 38
dcBrowser documentation, 4
decoded serial adapter
attaching, 28
cables, 29
described, 152
default configuration
restoring, 39
scanner, 160
settings, 160
deleting a file, 96
device IP address, viewing, 118
Device Settings configuration menu
option, 38
device settings, default configuration, 164
DHCP server IP address, viewing, 118
diagnostics
Battery Information, 109
Bluetooth Console, 111
Bootcode Version, 112
Contrast Test, 112
CPU Monitor, 113
Display Test, 114
Hardware Configuration Table, 114
Installed Fonts, 115
IVA Versions, 115
Keypad Test, 116
LED Test, 116
Memory Information, 117
Net Connect Test, 117, 119
Net Interface Information, 118
Operating System Version, 119
Radio Driver Version, 120
Radio Information, 120
191
Index
diagnostics (continued)
RAM Monitor, 121
Read CPU Registers, 121
Security Information, 122
Sound Test, 123
using, 108
diagram, Configuration Utility, 37
dimensions, physical, 144
disabling security, 73
Display Test, diagnostics screen, 114
dock
AD1 communications, 151
AD2 4-bay communications, 151
downloading manuals from web, xiii
E
EasySet, using to print configuration bar
codes, 41
electrical specifications, 144
energy saver mode
requires special cable, 28
troubleshooting, 137
using, 27
Enroll Certificates application, using to
load certificates, 69
environmental specifications, 144
Ethernet
communications, configuring, 51
icons, defined, 16
network diagram, 52
exiting
Configuration Utility, 40
System Main Menu, 94
F
factory default settings
cannot restore, 5
restoring, 39
features, CK30, 3
File Manager
opening, 95
using to copy a file, 97
using to delete a file, 96
using to run an application, 95
using to view file properties, 97
files
backing up, 102
copying with File Manager, 97
192
deleting with File Manager, 96
managing, 95
viewing the properties, 97
flash file system, 84
flash memory, saving configuration
changes, 75
fonts, viewing installed, 115
FTP server
using to install applications, 89
using to upgrade operating system, 103
function keys
programming any key to be, 173
using, 12
Funk security
configuring
LEAP security, 66
WEP security, 67
WPA2-802.1x, 59
WPA2-PSK, 60
WPA-802.1x, 59
WPA-PSK, 60
configuring 802.1x, 63
selecting a profile, 56
G
Good Read light
described, 20
illustrated, 20
troubleshooting, 135
green key, using, 12
H
handle, accessory, 151
handstrap, AL2 accessory, 151
Hardware Configuration Table,
diagnostics screen, 114
Hardware Diagnostics menu, 108
hardware scan code, remapping, 177
hidden characters, typing, 152
holster and belt, AL1 accessory, 151
host computer not receiving data,
troubleshooting, 132
humidity, specifications, 144
I
iBrowse
described, 4
opening, 79
CK30 Handheld Computer User’s Manual
Index
icons
battery status, 8
understanding macro, 180
understanding screen, 16
IE Browser
opening, 79
programming function keys to go to a
URL, 82
programming function keys to use webbased application settings, 81
programming tips, 83
setting a start page, 81
setting URLs for function keys, 82
shortcut keys, 79
using Windows default function keys,
81
Import Root Cert application, using to
load certificates, 70
Import Root Certificates, using to load
certificates, 72
Import User Cert application, using to
load certificates, 70
Import User Certificates, using to load
certificates, 72
inserting, SD card, 30
Installed Fonts, diagnostics screen, 115
installing
ActiveSync, 86
applications
FTP server, 89
with ActiveSync, 85
with Avalanche, 90
with SD card, 89
with SmartSystems Console, 90
battery, 7
Intermec Computer Command Reference
Manual, xiii
Intermec Developer's Library (IDL), 78,
84
Intermec Ready-toWork indicator
described, 21
illustrated, 20
Intermec resource kits, 78
Intermec SDK. See Intermec Developer’s
Library (IDL)
international keypads
CK30 Handheld Computer User’s Manual
typing hidden characters, 153
using, 8
ION Client. See Intermec Computer
Command Reference Manual
ION Configuration menu option, 38
ION configuration, default settings, 165
IPSec, described, 73
IVA
IVA Versions, diagnostics screen, 115
version supported in this manual, 4
K
key
B, illustrated, 9, 10, 11
C, illustrated, 9, 10, 11
E, illustrated, 9, 10, 11
I, illustrated, 9, 10, 11
Scan button, illustrated, 9, 11
keypad
42-key, illustrated, 9
50-key, illustrated, 10
52-key, illustrated, 11
disabling or modifying key functions,
14
international, 8
keys, changing the functionality, 168
locating the changes registry files, 179
locating the keypad macro registry files,
184
M or N, changing contrast, 17
macro utility, enabling, 181
macro, recording, 181
macros, creating, 168, 180
options, 145
programming any key to work as a
function key, 173
programming to launch an application,
175
remapping keys, 177
removing all reprogramming, 178
removing macros, 183
reprogramming, 168
reprogramming for Unicode characters,
169
reprogramming for virtual keys, 171
terminal emulation, 9
typing hidden characters, 152
193
Index
keypad (continued)
using color-coded keys, 12
Keypad Test, diagnostic screen, 116
L
L2TP, described, 73
launching an application
automatically, 91
from a key or key combination, 175
Layer Two Tunneling Protocol (L2TP), 73
LEAP security
configuring with Funk security, 66
not supported for Microsoft security, 66
overview, 66
LED Test, diagnostics screen, 116
lights
status, 20, 21
testing, 116
Lightweight Extensible Authentication
Protocol. See LEAP
linear imager
default configuration, 162
reading distances, 146
scanning most symbologies, 23
scanning PDF417, 24
loading applications, customizing, 91
loading certificates for security, 69
Lockdown mode
entering, 100
exiting, 102
locking a key, 12
M
MAC address, viewing, 118
macros
creating keypad, 168, 180
enabling the keypad utility, 181
recording, 181
removing, 183
stop recording, 183
understanding icons, 180
main menu
accessing, 94
exiting, 94
managing
applications using Task Manager, 98
files with File Manager, 95
manuals, downloading from the web, xiii
194
maximizing battery life, 7
memory
diagnostics, 117
storage, 84
viewing available RAM, 121
viewing available RAM and flash, 117
Memory Information, diagnostics screen,
117
menu structure, Configuration Utility, 37
Micro PDF417 bar codes, how to scan, 24
Microsoft security
configuring
WEP security, 68
Microsoft security
configuring
802.1x, 64
WPA-802.1x, 60
WPA-PSK, 62
selecting as your security choice, 57
models, CK30, 3
mouse
moving a window, 19
using, 18
moving a window, 19
N
navigating in the Configuration Utility, 38
Net Connect Test, diagnostics screen, 117,
119
Net Interface Information, diagnostics
screen, 118
network
connection, testing, 117
supported protocols, 48
using to send configuration commands,
42
network connection, testing, 119
new operating system features, 4
no network connection icon,
troubleshooting, 133
O
operating system
Operating System Version, diagnostics
screen, 119
version supported in this manual, 4
CK30 Handheld Computer User’s Manual
Index
operating the CK30
humidity range, 144
temperature range, 144
troubleshooting, 127, 128, 129
options
CK30, 4
keypad, 145
orange key, using, 12
P
parameters, configuring CK30, 34
passphrase
setting for Funk WPA-PSK, 60
setting for Microsoft WPA-PSK, 62
password for System Main Menu
changing, 101
removing, 102
setting, 101
patent information, xiii
PDF417 bar codes, how to scan, 24
persistence through a cold boot,
configuration changes, 75
Persistent Copy folder, backing up files,
102
physical
dimensions, 144
specifications, 144
pin assignments, serial port, 156
Ping command, using to test network
connection, 117, 119
Ping Utility, 119
pointer, mouse, 18
port, serial
pin assignments, 156
scanner, attaching, 28
Power key. See I key
power specifications, 144
power supply
accessory, 150
controller utility, 120
PPTP, described, 73
printing, configuring Bluetooth wireless,
53
problems. See troubleshooting
Product Support, calling, 126
profile, selecting for Funk security, 56
CK30 Handheld Computer User’s Manual
programming
guide, TE 2000 Terminal Emulation, 4
keys, 168
properties
viewing applications, 100
viewing file, 97
Protected Extensible Authentication
Protocol (PEAP), described, 63
protective boot, AG2 accessory, 151
protective case, AG1 accessory, 151
PSK
default configuration, 163, 164
using to convert Trakker Antares
applications, 83
R
radio
communications, configuring, 48
configuring 802.11b/g, 48
configuring Bluetooth, 53
default configuration, 163
signal, using to place access points, 120
Radio Driver Version, diagnostics screen,
120
Radio Information, diagnostics screen, 120
RAM Monitor, diagnostics screen, 121
Read CPU Registers, diagnostics screen,
121
reading distances
linear imager, 146
standard range laser, 148
recording macros
starting, 181
stopping, 183
register, displaying values, 121
registry entries
combining, 180, 185
registry files
keypad changes, 179
keypad macros, 184
remapping keys, 177
remotely managing the CK30, using
Avalanche, 90
removing
keypad macros, 183
password protection, 102
195
Index
removing (continued)
programming modifications from keys,
178
SD card, 32
repositioning a window, 19
reprogrammable keypad utility
enabling, 169
navigating within, 168
reprogramming the keypad, 168
reset switch, 139
Restore Defaults configuration menu
option, 38
restoring default settings, 39
restricting access to System Main Menu,
100
RS-232 communications, configuring, 46
Run command, using to run an
application, 95
running applications from File Manager,
95
S
safety, icons, xi
saving changes to flash, 75
Scan button
illustrated, 9, 11
troubleshooting, 134
scan code, hardware, remapping, 177
scanner
attaching a tethered, 26
default configuration settings, 161–62
energy saver mode, 27
list of supported devices and cables, 26
troubleshooting, 134
scanner trigger, programming any key to
be, 173
scanner window, cleaning, 140
scanning
bar code to save changes, 76
bar codes, 22
bar codes to configure the CK30, 41
linear imager, 23
PDF417 or Micro PDF417, 24
standard range laser, 23
screen
cleaning, 140
Contrast Test, diagnostic screen, 112
196
contrast, changing, 17
specifications, 144
understanding icons, 16
using, 15
screen icons, understanding, 16
SD card
cannot find SDMMC Disk folder, 129
CK30 will not boot from card, 129
how to access files, 85
inserting or removing, 30
troubleshooting, 129
using to install applications, 89
using to store applications, 85
SDMMC Disk folder
access to files on SD card, 85
cannot find after inserting SD card, 129
using to store applications, 85
security
certificates, overview, 69
configuring, 55
LEAP, 66
WEP
Funk security, 67
Microsoft security, 68
WPA, overview, 58
WPA2-802.1x, 59
WPA2-PSK, 60
WPA-802.1x, 59, 60
WPA-PSK
Funk security, 60
Microsoft security, 62
decode, default configuration, 162
disabling, 73
restricting access to System Main
Menu, 100
Security Information, diagnostics screen,
122
sending configuration commands through
the network, 42
serial adapter
attaching, 28
decoded, 152
undecoded, 152
serial cable adapter
AA2 accessory, 150
AA3 accessory, 150
CK30 Handheld Computer User’s Manual
Index
serial communications
configuring, 46
network diagram, 47
troubleshooting, 134
serial port
pin assignments, 156
problems transmitting data through,
134
scanner, attaching, 28
setting a password, for System Main Menu,
101
settings, restoring default, 39
Setup Assistant, using to configure CK30,
35
site survey, using Radio Information to
perform, 120
SmartSystems Console
using to configure the CK30, 40
using to install applications, 90
using to upgrade the CK30, 105
SmartSystems Foundation, downloading,
40
SmartSystems Information configuration
menu option, 38
SNTP, using to synchronize system time,
45
Software Diagnostics menu, 108
software version, viewing, 119, 126
sound test, 123
specifications
electrical, 144
humidity, 144
power, 144
screen, 144
temperature, 144
standard range laser
available option, 4
reading distances, 148
scanning most symbologies, 23
start screen, 16
status
bar, described, 15
beeps, 21
troubleshooting, 127
checking battery, 8
lights, understanding, 20
CK30 Handheld Computer User’s Manual
supercap. See backup battery
support, contacting Intermec, xii, 126
switch, reset, 139
switching applications, 100
symbologies, bar code
default, 22
supported, 145
synchronizing time on CK31, 45
System Diagnostics menu, 108
System Main Menu
accessing, 94
changing the password, 101
exiting, 94
removing password, 102
setting a password to protect, 100
system power, information on, 120
T
Task Manager
disabling from keypad, 14
using to close an application, 99
using to manage applications, 98
using to switch applications, 100
using to view all applications running,
98
using to view application properties,
100
TCP/IP
network diagram, 49
network, configuring parameters, 48
TE 2000
connection status, 21
Terminal Emulation Programmer's
Guide, 4
telephone support, xii
temperature, specifications, 144
terminal emulation
keypad options, 9
keypads, typing hidden characters, 154
session, problems establishing, 133
terminal message format (TMF), 42
testing
contrast, 112
display, 114
keypad, 116
LEDs, 116
network connection, 117, 119
197
Index
testing (continued)
sound, 123
tethered scanner, attaching, 26
third-party CA, using to issue certificates,
70
time server
corporate network server, 46
default, 46
time, synchronizing with time server, 45
TKIP, using with WPA, 57
TMF field, defined, 43, 44
Trakker Antares application, converting,
83
transaction header, defined, 43
transaction ID, creating, 42
Transport Layer Security (TLS), described,
63
troubleshooting
1551 or 1553 scanner, 136, 137
Backup Battery Very Low dialog box,
128, 129
bar code symbologies, 138
COM port locked up, 134
configuring 802.1x security, 129–31
energy saver mode, 137
guide to finding solutions, 125
input device, 136
lost network connection after suspend,
132
operating the CK30, 127, 128, 129
preventive maintenance, 140
scanning bar codes, 134
serial communications, 134
wireless connectivity, 133
typing characters not printed on keypad,
152
U
UDP Plus
default configuration, 164
network diagram, 50
network, configuring parameters, 50
undecoded serial adapter
attaching, 28
cables, 29
described, 152
198
understanding
screen icons, 16
status lights, 20
Unicode character
program to any key or key combination,
169
selecting an entry mode, 171
upgrading
operating system with an SD card, 103
operating system with SmartSystems
Console, 105
uppercase letters, typing, 13
user-defined lights, description, 20
using
battery, 5
Caps Lock, 13
diagnostics, 108
green key, 12
I key, 14
mouse pointer, 18
orange key, 12
programmable lights, 20
screen, 15
V
vehicle cradle, AV1 accessory, 152
version, finding operating system, 126
virtual key (Vkey)
program to any key or key combination,
171
selecting an entry mode, 172
virtual private network. See VPN
virtual wedge, default configuration, 162
voltages
backup battery, 110
main battery, 110
volume, changing, 21
VPN
configuring, 74
described, 73
VT/ANSI keypad, typing hidden
characters, 155
W
warm booting, 139
changing I function to cold booting,
15
problems using the I/O key, 5
CK30 Handheld Computer User’s Manual
Index
warranty information, xi
web-based application, developing, 79
WEP security
configuring
Funk security, 67
Microsoft security, 68
overview, 67
what's new, 4
Wi-Fi
certified information, 2
Protected Access (WPA), 57
window, repositioning, 19
wireless communications
configuring, 48
printing, 53
troubleshooting, 131–33
work area of screen, 15
WPA security
configuring, 57
CK30 Handheld Computer User’s Manual
Enterprise mode, defined, 58
PSK mode, defined, 58
WPA2 security
802.1x mode, defined, 58
overview, 58
PSK mode, defined, 58
WPA2-802.1x security, configuring with
Funk security, 59
WPA2-PSK security, configuring with
Funk security, 60
WPA-802.1x security, configuring
Funk security, 59
Microsoft security, 60
WPA-PSK security
configuring
Funk security, 60
Microsoft security, 62
overview, 58
199
Index
200
CK30 Handheld Computer User’s Manual
Corporate Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
CK30 Handheld Computer User's Manual
*073528-007*
P/N 073528-007
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