Intermec Ck30 Users Manual CK30umfr

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CK30 Handheld
Computer
User's Manual
ii CK30 Handheld Computer User’s Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave. W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2003-2006 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-
gistics, Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work,
RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, TE 2000, Trakker
Antares, and Vista Powered are either trademarks or registered trademarks of Intermec
Technologies Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patent applications pending.
CK30 Handheld Computer User’s Manual iii
Document Change Record
This page records changes to this document. The document was originally released as
version 001.
Version Date Description of Change
002 04/2004 Added new information to support the release of Service Pack
1. New information includes remote upgrade using Intermec
Settings, configuration using Intermec Settings one-to-one or
with the Wavelink Avalanche package, support for IE
Browser, support for the EasyADC system and other minor
updates and revisions.
003 07/2004 Added an addendum to support the release of Service Pack 2.
New information includes the addition of CCX compliance,
the EAN.UCC Composite symbology, Funk security, the
ability to disable or modify some key functions, and other
minor updates.
004 01/2005 Revised to include information for the Service Pack 3 release.
Changes include the addition of the SP2 addendum to the
user’s manual, CK30C support for iBrowse, VPN support,
support for a programmable keypad, and minor updates and
corrections.
005 11/2005 Updated information on Funk security and configuration,
added new diagnostics, and added information on
SmartSystems.
006 06/2006 Revised the manual to support RoHS compliance. Other new
information includes an updated list of scanners and cables,
instructions for changing the contrast, instructions for
scanning PDF417 and Micro PDF417 bar codes, instructions
for loading multiple certificates, expanded information about
the backup battery and the Backup Battery Very Low dialog
box, troubleshooting information for the SD card, bar code
symbologies listed by scanner option, new information on the
EV10 1D linear imager reading distances, and an illustration
that identifies the pins in the serial adapter.
007 07/2006 Added the standard range laser scanning option. Corrected
the minimum reading distances setbacks for the area imager
and linear imager. Added a procedure for saving the
configuration to Flash memory for registry persistence after a
cold boot.
iv CK30 Handheld Computer User’s Manual
Contents
CK30 Handheld Computer User’s Manual v
Contents
Before You Begin.......................................................................................................xi
Safety Icons .................................................................................................xi
Global Services and Support........................................................................xi
Who Should Read This Document? ..........................................................xiii
Related Documents ...................................................................................xiii
Patent Information....................................................................................xiii
Other Copyright Information.................................................................... xiv
Using the CK30 Handheld Computer .................................................. 1
Introducing the CK30 Handheld Computer.............................................................. 2
What’s New? ............................................................................................................. 4
Using the Battery....................................................................................................... 5
Charging and Installing the Battery ............................................................. 6
Maximizing Battery Life .............................................................................. 7
Checking the Battery Status......................................................................... 8
Using the Keypad ...................................................................................................... 8
The 42-Key Large Numeric and Function Keypad ...................................... 9
The 50-Key Full Alphanumeric Keypad .................................................... 10
The 52-Key Full Alphanumeric Keypad .................................................... 11
Using the Color-Coded Keys..................................................................... 12
Capitalizing All Characters ........................................................................ 13
Using the Alpha Key on the 42-Key Keypad.............................................. 13
Using the Power (I) Key........................................................................... 14
Disabling or Modifying Keypad Functions ................................................ 14
Using the Screen...................................................................................................... 15
Understanding the Screen Icons ................................................................ 16
Changing the Contrast .............................................................................. 17
Using the Mouse Pointer........................................................................... 18
Repositioning a Window........................................................................... 19
Understanding the Status Lights .............................................................................. 20
Understanding the Beeps ......................................................................................... 21
1
Contents
vi CK30 Handheld Computer User’s Manual
Scanning Bar Codes................................................................................................. 22
Scanning With the Linear Imager or Laser Scanner.................................... 23
Attaching a Tethered Scanner.................................................................... 26
Using Energy Saver Mode With Your 1551E or 1553 Scanner .................. 27
Attaching a Scanner to the Serial Port........................................................ 28
Installing an SD Card.............................................................................................. 30
Configuring the CK30.................................................................................... 33
How to Configure the CK30 Parameters ................................................................. 34
Configuring the CK30 With the Setup Assistant ....................................... 35
Configuring the CK30 With the Configuration Utility ............................. 36
Configuring the CK30 With SmartSystems Console ................................. 40
Configuring the CK30 by Scanning Bar Codes.......................................... 41
Configuring the CK30 Through the Network ........................................... 42
Synchronizing the CK30 System Time With a Time Server....................... 45
Configuring the CK30 for Your Network................................................................ 46
Configuring Serial Communications ......................................................... 46
Configuring 802.11b/g Radio Communications........................................ 48
Configuring Ethernet Communications on Older CK30s.......................... 51
Configuring Bluetooth Radio Communications ........................................ 53
Configuring Security ............................................................................................... 55
Choosing Between Funk and Microsoft Security ....................................... 56
Configuring WPA Security........................................................................ 57
Configuring 802.1x Security...................................................................... 63
Configuring LEAP Security....................................................................... 66
Configuring Static WEP Security .............................................................. 67
Loading a Certificate ................................................................................. 69
Disabling Security ..................................................................................... 73
Configuring a VPN................................................................................... 73
Saving Your Configuration Changes to Flash Memory............................................. 75
Developing and Installing Applications ......................................... 77
Developing Applications for the CK30 .................................................................... 78
Developing a New Application for the CK30 ............................................ 78
Developing a Web-Based Application........................................................ 79
Converting a Trakker Antares Application to a CK30 Application............. 83
2
3
Contents
CK30 Handheld Computer User’s Manual vii
Installing Applications on the CK30........................................................................ 84
Installing Applications Using ActiveSync................................................... 85
Installing Applications Using Your SD Card.............................................. 89
Installing Applications Using the FTP Server............................................. 89
Installing Applications Using Wavelink Avalanche..................................... 90
Installing Applications Using the SmartSystems Console ........................... 90
Launching Your Application Automatically ............................................................. 91
Customizing How Applications Load on the CK30 ................................................. 91
Managing the CK30......................................................................................... 93
Accessing the System Main Menu............................................................................ 94
Managing Files on the CK30 ................................................................................... 95
Running an Application From File Manager.............................................. 95
Deleting a File With File Manager............................................................. 96
Copying a File With File Manager............................................................. 97
Viewing the Properties of a File With File Manager................................... 97
Managing Applications on the CK30....................................................................... 98
Viewing All Applications Currently Running on the CK30 ....................... 98
Closing an Application .............................................................................. 99
Switching Between Applications.............................................................. 100
Viewing the Properties of an Application................................................. 100
Setting or Changing the System Main Menu Password .......................................... 100
Backing Up Your Files........................................................................................... 102
Upgrading Your CK30 .......................................................................................... 103
Upgrading the Operating System Using an SD Card............................... 103
Upgrading Your CK30 Using SmartSystems Console .............................. 105
Running Diagnostics.................................................................................... 107
Using Diagnostics on the CK30............................................................................. 108
Understanding the Diagnostics Screens.................................................................. 109
Battery Information................................................................................. 109
Bluetooth Console................................................................................... 111
Bootcode Version .................................................................................... 112
4
5
Contents
viii CK30 Handheld Computer User’s Manual
Contrast Test .......................................................................................... 112
CPU Monitor.......................................................................................... 113
Display Test ............................................................................................ 114
Hardware Configuration Table................................................................ 114
Installed Fonts......................................................................................... 115
Intermec Value Add Information............................................................. 115
Keypad Test ............................................................................................ 116
LED Test ................................................................................................ 116
Memory Information .............................................................................. 117
Network Connection Test....................................................................... 117
Network Interface Information................................................................ 118
Operating System Version ....................................................................... 119
Ping Utility ............................................................................................. 119
Radio Driver Version .............................................................................. 120
Radio Information................................................................................... 120
RAM Monitor......................................................................................... 121
Read CPU Registers ................................................................................ 121
Security Information ............................................................................... 122
Sound Test.............................................................................................. 123
Troubleshooting and Maintaining the CK30............................. 125
Troubleshooting the CK30.................................................................................... 126
Calling Product Support.......................................................................... 126
Problems and Solutions ........................................................................... 127
Problems While Operating the CK30...................................................... 127
Problems While Configuring Security ..................................................... 129
Problems With Wireless Connectivity ..................................................... 132
Problems Transmitting Data Through the Serial Port.............................. 134
Problems While Scanning Bar Codes....................................................... 134
Booting the CK30 ................................................................................................. 139
Warm Booting the CK30 ........................................................................ 139
Cold Booting the CK30 .......................................................................... 139
Cleaning the Scanner Window and CK30 Screen .................................................. 140
Specifications..................................................................................................... 143
Physical and Environmental Specifications............................................................. 144
Accessories for the CK30 ....................................................................................... 150
6
A
Contents
CK30 Handheld Computer User’s Manual ix
Typing Characters Not Printed on the Keypad ...................................................... 152
Pin Assignments for the Serial Port ........................................................................ 156
Default Settings ............................................................................................... 159
Default Configuration Settings .............................................................................. 160
Reprogrammable Keypad........................................................................ 167
Reprogramming the Keypad .................................................................................. 168
Changing the Functionality of Keypad Keys or Key Combinations.......... 168
Creating Keypad Macros ......................................................................... 180
Index ......................................................................................................................... 187
B
C
I
Contents
x CK30 Handheld Computer User’s Manual
Before You Begin
CK30 Handheld Computer User’s Manual xi
Before You Begin
This section provides you with safety information, technical
support information, and sources for additional product
information.
Safety Icons
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on
the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to
prevent equipment damage or destruction, or corruption
or loss of data.
Note: Notes either provide extra information about a topic or
contain special instructions for handling a particular condition
or set of circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Service &
Support > Service & Support. The Intermec Global Sales &
Service page appears. From the Service & Support menu, move
your pointer over Support, and then click Warranty.
Disclaimer of warranties: The sample code included in this
document is presented for reference only. The code does not
necessarily represent complete, tested programs. The code is
provided “as is with all faults.” All warranties are expressly
disclaimed, including the implied warranties of merchantability
and fitness for a particular purpose.
Before You Begin
xii CK30 Handheld Computer User’s Manual
Web Support
Visit the Intermec web site at www.intermec.com to download
our current documents (in PDF). To order printed versions of
the Intermec manuals, contact your local Intermec representative
or distributor.
Visit the Intermec technical knowledge base (Knowledge
Central) at intermec.custhelp.com to review technical
information or to request technical support for your Intermec
product.
Telephone Support
These services are available from Intermec.
Service
Description
In the U.S.A. and Canada
call 1-800-755-5505 and
choose this option
Order Intermec
products • Place an order.
• Ask about an existing order.
1 and then choose 2
Order Intermec
media
Order printer labels and ribbons. 1 and then choose 1
Order spare
parts
Order spare parts. 1 or 2 and then choose 4
Technical
Support
Talk to technical support about your Intermec
product.
2 and then choose 2
Service • Get a return authorization number for
authorized service center repair.
• Request an on-site repair technician.
2 and then choose 1
Service
contracts • Ask about an existing contract.
• Renew a contract.
• Inquire about repair billing or other service
invoicing questions.
1 or 2 and then choose 3
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click Contact.
Before You Begin
CK30 Handheld Computer User’s Manual xiii
Who Should Read This Document?
The CK30 Handheld Computer User’s Manual provides you with
information about the features of the CK30 and how to install,
operate, maintain, and troubleshoot the CK30. Before you
install and configure the CK30, you should be familiar with
your network and general networking terms, such as IP address.
The Intermec Computer Command Reference Manual (P/N
073529) is included with this manual on a CD or is available as
a download from the Intermec web site. Please refer to this
manual for help configuring your CK30. The reference manual
contains information about all of the CK30 commands and
contains pages of bar codes that you can print and scan when
configuring supported commands.
Related Documents
The Intermec web site contains Intermec documents (in PDF)
that you can download for free.
To download documents
1 Visit the Intermec web site at www.intermec.com.
2 Click Service & Support > Manuals.
3 In the Select a Product field, choose the product whose
documentation you want to download.
To order printed versions of the Intermec manuals, contact your
local Intermec representative or distributor.
Patent Information
Product is covered by one or more of the following patents:
4,455,523; 5,627,360; 4,553,081; 5,657,317; 4,709,202; 5,671,436;
4,845,419; 5,684,290; 4,961,043; 5,777,309; 5,195,183; 5,793,604;
5,216,233; 5,805,807; 5,218,187; 5,818,027; 5,218,188; 5,821,523;
5,227,614; 5,828,052; 5,241,488; 5,831,819; 5,278,487; 5,834,753;
5,322,991; 5,841,121; 5,331,136; 5,844,222; 5,331,580; 5,883,492;
5,349,678; 5,883,493; 5,397,885; 5,886,338; 5,371,858; 5,889,386;
5,373,478; 5,898,162; 5,410,141; 5,969,328; 5,488,575; 5,986,435;
5,500,516; 6,075,340; 5,504,367; 6,109,528; 5,508,599; 6,158,661;
Before You Begin
xiv CK30 Handheld Computer User’s Manual
5,530,619; 6,234,395; 5,567,925; 6,244,512; 5,568,645; 6,330,975;
5,592,512; 6,431,451; 5,598,007, 6,497,368; 5,617,343; 6,538,413.
There may be other U.S. and foreign patents pending.
Other Copyright Information
Microsoft, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation in the United States
and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
This product includes software developed by the OpenSSL
Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/)
This product includes cryptographic software written by Eric
Young. (eay@cryptsoft.com)
This product uses Regex++, Index software during its
operational phases. The owner of Regex++ has granted use of the
software to anyone provided such use is accompanied by the
following copyright and permission notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Copyright © 1998-2001 Dr John Maddock.
Permission to use, copy, modify, distribute and sell this software
and its documentation for any purpose is hereby granted
without fee, provided that the above copyright notice appear in
all copies and that both that copyright notice and this
permission notice appear in supporting documentation. Dr John
Maddock makes no representations about the suitability of this
software for any purpose. It is provided “as is” without express or
implied warranty.
CK30 Handheld Computer User’s Manual 1
Using the CK30 Handheld
Computer
Use this chapter to familiarize yourself with the CK30 Handheld
Computer. In this chapter you will find these sections:
• Introducing the CK30 Handheld Computer
• What’s New?
• Using the Battery
• Using the Keypad
• Using the Screen
• Understanding the Status Lights
• Understanding the Beeps
• Scanning Bar Codes
• Installing an SD Card
1
Chapter 1 — Using the CK30 Handheld Computer
2 CK30 Handheld Computer User’s Manual
Introducing the CK30 Handheld Computer
The Intermec CK30 is an ergonomically designed handheld
computer built on the Microsoft® Windows® CE .NET
operating system. It is a lightweight, easy-to-use, reliable
computer that runs client/server applications, terminal
emulation applications, and browser-based applications.
Good read
light
Serial
port
Battery
light
Battery
Scan
button
User-defined
lights
Intermec
Ready-to-Work
Indicator
CK30 Handheld Computer
CK30 Handheld Computers with an IEEE 802.11b/g radio
installed are Wi-Fi® certified for interoperability with other
802.11b/g wireless LAN devices.
The CK30 computer is available in three different models that
offer several options. To find out which model of the CK30 you
have, locate the configuration label on the back of the computer.
The first five characters of the configuration number indicate the
model of CK30 you ordered.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 3
CK30AA0301000
CK30AA0301000
Configuration
number
Configuration Label: This label is for a CK30 Model A (CK30A).
Features Included With the Different Models of the CK30
Feature CK30A CK30B CK30C
802.11b/g radio 9 9
*Bluetooth (optional) 9 9 9
CCX v2.0 compliance 9 9
.NET Compact Framework 9
Pocket Internet Explorer 9
Internet Explorer 6, SQL Server CE 9
iBrowse
9 9
IE Browser 9
Monochrome Display 9 9
Color Display 9
32MB RAM/32MB Flash Memory 9 9
64MB RAM/64MB Flash Memory 9
200 MHz Processor 9 9
400 MHz Processor 9
*Bluetooth is a trademark owned by Bluetooth SIG, Inc., USA.
Chapter 1 — Using the CK30 Handheld Computer
4 CK30 Handheld Computer User’s Manual
These options are available for the CK30B and CK30C:
• TE 2000 terminal emulation application including 3270,
5250, and VT/ANSI as well as third-party TE applications
• Linear imager, standard range laser, or tethered scanner
interface
• Data Collection Browser (dcBrowser™) application
Use this manual to understand how to use the features and
options available on the CK30. For additional help using
terminal emulation, see the TE 2000 Terminal Emulation
Programmer’s Guide (P/N 977-055-008).
For additional help using dcBrowser, see the documentation that
ships with the dcBrowser gateway software or the Data Collection
Browser Client User’s Guide (P/N 070011).
iBrowse is a locked-down web browser for Intermec devices that
is compatible with Microsoft’s Internet Explorer but does not
allow the user to exit out of the browser or key in a URL to
access a non-work related web site. For help using iBrowse, see
the iBrowse User’s Guide (P/N 961-055-015). For help using IE
Browser, see “Developing a Web-Based Application” on page
79.
What’s New?
This revision of the user’s manual supports the latest software
and hardware release:
• The operating system build is 4.00.xx.xxxx or higher, and
Intermec Value Add (IVA) build is iva_4.03.xx.xxxx or
higher.
• The CK30 is now available with a linear imager, standard
range laser, or tethered scanner option.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 5
Using the Battery
The CK30 uses a model AB1G (P/N 318-020-xxx) lithium-ion
battery as its main power source. You must fully charge the main
battery before you can use the CK30. When you change the
battery, a backup battery maintains your status, memory, and
real-time clock for at least 10 minutes.
If the Battery light blinks or turns on solid, you cannot restore
factory defaults or perform a warm or cold boot on your CK30
using the I key. You must replace the battery with a fully
charged battery before you can perform either function.
Removing the main battery when the backup battery low or
critically low icon displays on the taskbar may cause your
CK30 to cold boot and you may lose data.
The lithium-ion battery pack that is used in this device may
present a fire or chemical burn hazard if it is mistreated. Do
not disassemble it, heat it above 100°C (212°F) or incinerate
it.
If you fail to replace the battery immediately, you may lose
important data or applications.
Dispose of used battery packs promptly. Keep away from
children. Contact your local Intermec sales representative for
replacement batteries.
Several factors determine the life of your battery such as extreme
temperatures, input devices, and your usage. For example, if you
use a tethered scanner every day, you will need to replace your
battery more often than someone who uses an internal scanner.
Chapter 1 — Using the CK30 Handheld Computer
6 CK30 Handheld Computer User’s Manual
Charging and Installing the Battery
Make sure you fully charge the AB1G battery before you install
it in your CK30.
To charge the battery
• Either insert the battery into the AC1 4-slot battery charger
or place the CK30 with battery installed in the AC2 4-Bay
Charging Dock, AC3 8-Bay Charging Dock, AD1 1-Bay
Communications Dock, or AD2 4-Bay Communications
Dock. For more information on these accessories, see page
150.
Use the following table to understand how long it will take to
charge your batteries in each of the CK30 charging or
communications dock accessories.
Charging Times for CK30 Batteries
CK30 Accessory Charging Time
AC1 4-Slot Battery Charger 5 hours
AC2 4-Bay Charging Dock 5 hours
AC3 8-Slot Charging Dock 5 hours
AD1 1-Bay Communications Dock 5 hours
AD2 4-Bay Communications Dock 5 hours
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 7
To install the battery
• Insert the tabs on the bottom of the charged battery into the
CK30 and snap the battery into place.
AB1G
battery
Maximizing Battery Life
There are several things that you can do to prolong the life of
your fully charged battery.
1 Verify that Radio Power Management is enabled (Fast PSP).
Enabling radio power management allows your radio to
switch between awake and sleep modes based on network
traffic. If you use the default setting of disabled (CAM), you
will have the best network performance (data throughput) but
it will draw the most power from your battery.
2 Verify that the backlight timeout is set to 15 seconds.
3 Verify that Power Management has an automatic shutoff time
of 3 minutes.
You can use the Configuration Utility to easily make all of these
configuration changes. For help, see “Configuring the CK30
With the Configuration Utility” on page 36.
Chapter 1 — Using the CK30 Handheld Computer
8 CK30 Handheld Computer User’s Manual
Checking the Battery Status
The easiest way to tell the status of your battery is to look at the
battery icon on the taskbar of your CK30.
Battery Icon Status
Icon Status
Battery has a medium charge. You should be able to work for
several more hours before changing batteries.
Battery is low. You need to replace the battery soon.
Battery is critically low. You must replace the battery now.
You can also check the battery status by looking at the Battery
light on the front of the CK30 or by using the battery
diagnostics screen. For help using the Battery light, see
“Understanding the Status Lights” on page 3 for more
information. For help using the Battery Information diagnostic
screen, see “Battery Information” on page 109.
Using the Keypad
Your CK30 has one of the following keypad overlay options:
• 42-key large numeric and function
• 50-key full alphanumeric
• 52-key full alphanumeric
You can order all versions of the CK30 keypad with an
international overlay. The international overlay supports English
and many Western European languages, such as French,
German, Italian, Portuguese, and Spanish. You enter all of the
characters and functions printed above the keys just like you
would on a standard keypad.
Note: There are hidden characters (such as { and }) on each
CK30 keypad that require using the color-coded keys to access
them. For help accessing these hidden characters, see “Typing
Characters Not Printed on the Keypad” on page 152.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 9
The CK30 supports TE 2000 VT100/220/320/340 and ANSI,
TE 2000 5250, and TE 2000 3270. When you order the CK30
with a TE 2000 application, you must order the corresponding
keypad overlay. Use the TE 2000 keypad overlays to enter the
same keys that you can enter on a VT/ANSI keyboard, an IBM
5250 keyboard, or an IBM 3270 keyboard. The terminal
emulation keypads also come with the same color-coded keys
that are on the standard overlay.
For help using TE 2000 terminal emulation, see the TE 2000
Terminal Emulation Programmer’s Guide (P/N 977-055-008).
The 42-Key Large Numeric and Function Keypad
Enter
Enter
Home
CAPS
Sp
Del
Ins
A
D
G
B
E
H
C
F
I
J
KLM N
OPQR
STUV
Z
XYW
/\
.
PROG
*
?
[]
Shift
&*(
%
$
!
^
#
)
Esc
Ctl Alt
Alpha
Sp
Tab
123
456
78
0
9
F1 F2 F3 F4
F5 F6 F7 F8
F9 F10 F11 F12
.
,
Scan
button
Orange
key
Green
key
Backlight
key
Power
key
42-Key Large Numeric and Function Keypad: This keypad is designed for
applications that enter mainly numeric data (0-9) and that need dedicated
function keys (F1- F12). This keypad also lets you enter the entire alphabet
and special characters by pressing color-coded key sequences.
Chapter 1 — Using the CK30 Handheld Computer
10 CK30 Handheld Computer User’s Manual
The 50-Key Full Alphanumeric Keypad
Home
Del
F7 F8 F9
F6F5
F4
F1 F2 F3
Space
F10
Ins
CAPS
Alt
?
“
‘
+
/
\
¦
.
PROG
{}
*
[ ]
Power
key
Esc key
Green
key
Backlight
key
Orange
key
50-Key Full Alphanumeric Keypad: This keypad is designed for
applications that enter mainly numeric data (0-9) and that may need to enter
the entire alphabet. The keypad also provides shifted function keys (F1-F9)
and special characters, symbols, and functions by pressing color-coded key
sequences.
Note: The 50-key keypad does not have a scan key, because it
was designed to work with the required AH1 handle that has a
built-in scanner trigger.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 11
The 52-Key Full Alphanumeric Keypad
789
12
0.
3
456
F1
F2
F3
F4
ABCDE
FGH I J
KLMNO
PQRST
UV WY
Esc
I/O
Alt
Ta b
Scan
button
Orange
key
Green
key
Backlight
key
Power
key
52-Key Full Alphanumeric Keypad: This keypad is designed for
applications that enter mainly numeric data (0-9) and that may need to enter
the entire alphabet. The keypad also provides function keys (F1-F24) and
special characters, symbols, and functions by pressing color-coded key
sequences.
Chapter 1 — Using the CK30 Handheld Computer
12 CK30 Handheld Computer User’s Manual
Using the Color-Coded Keys
Each keypad available for the CK30 provides color-coded keys
to let you access additional characters, symbols, and functions
printed on the keypad overlay. Once you understand how to use
the color-coded keys and key sequences, you will know how to
access all of the additional features printed on the keypad
overlay. There are two color-coded modifier keys on the CK30:
the orange B key and the green C key.
You press and release the first key and then press and release the
second key to access the color-coded character or function
printed above a key.
Using the Color-Coded Keys
You Want To: Press: Example
Use an orange character or
function printed above a key
B key and then the key
with character or function
printed above it
Press B and then 2 to type
the @ character on the 52-
key keypad.
Use a green character or
function printed above a key
C key and then the key
with character or function
printed above it
Press C and then J to type
the } character on the 50-
key keypad.
Use a blue character printed on
a key (42-key and 50-key
keypads only)
Shift key and then the key Press Shift and then 4 to
type the $ character on the
42-key keypad.
Lock the orange, green, Ctl,
Alt, or Shift key to stay on
B , C, Ctl, Alt, or Shift
key twice Press C twice and the
appears in the taskbar.
Unlock a green, orange, Ctl,
Alt, or Shift key
B , C, Ctl, Alt, or Shift
key once
Note: There are hidden characters (such as { and }) on each
CK30 keypad that require using the color-coded keys to access
them. For help accessing these hidden characters, see “Typing
Characters Not Printed on the Keypad” on page 152.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 13
Capitalizing All Characters
To type all alphabetic characters as uppercase letters, you can
enable the Caps Lock feature on the CK30 keypad.
To enable Caps Lock
1 Press the orange B key. The B icon appears on the taskbar.
2 Press one of these keys:
• On the 52-key keypad, press A.
• On the 42-key and 50-key keypad, press Shift.
The Caps Lock icon ( ) appears on the taskbar.
3 Type an alphanumeric character. The letter appears as an
uppercase character on the CK30 screen.
To disable Caps Lock
• Press the same key sequence you used to enable it.
Using the Alpha Key on the 42-Key Keypad
The 42-key keypad provides an Alpha key to allow you to enter
alpha characters when necessary.
To enable the Alpha key
1 On the 42-key keypad, press the Alpha key. The Alpha icon
( ) appears on the taskbar.
2 Press a function or numeric key. The corresponding orange
alpha letter appears on the screen.
To disable the Alpha key
• Press B or C.
Chapter 1 — Using the CK30 Handheld Computer
14 CK30 Handheld Computer User’s Manual
Using the Power (I) Key
When you press the I key to turn off the CK30, you actually
put the CK30 in Suspend mode. In Suspend mode, the CK30
continues to supply power to all memory, but turns off power to
most hardware. This power-saving feature is designed to prolong
battery life.
When you press the I key to turn the CK30 back on, your
computer resumes where it was when you turned it off.
If you are using WPA2, WPA, or 802.1x security, the computer
may need to reauthenticate before it starts your application.
If the Battery light flashes and your CK30 does not resume after
pressing I, your battery may be too low to supply power.
Replace the battery. If replacing the battery does not solve the
problem, see “Booting the CK30” on page 139.
Disabling or Modifying Keypad Functions
You can disable the functionality of several keys on the keypad if
you want to restrict the ability to perform adjustments made
from the keypad, such as changing the beeper volume.
You can disable these keypad functions:
• Beeper volume
• Task Manager (opened by pressing Alt and then Tab)
Note: When you disable Alt Tab, you also disable the Alt Esc
key sequence.
You can modify this keypad function:
• The behavior of the I key. You can configure the boot
functionality to either warm or cold boot when you press and
hold the I key for five seconds.
To disable keypad functions
1 Press C and then B. The System Main Menu appears.
2 Select the Configuration Utility.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 15
3 Select Device Settings > Keypad. The Keypad settings screen
appears:
4 Choose the function you want to disable from the Keypad
menu, select Disable from the function dialog box, and then
press Enter.
5 Exit the Configuration Utility.
To change the I key functionality
1 Press C and then B. The System Main Menu appears.
2 Select the Configuration Utility.
3 Select Device Settings > Keypad.
4 From the Keypad menu, select Configure Boot
Functionality.
5 Choose Warm Boot or Cold Boot and then press Enter.
6 Exit the Configuration Utility.
Using the Screen
The CK30 can have either a color or monochrome display
depending on the model. Both screens are 160 x 160 pixels. The
desktop is 160 x 140 pixels and the taskbar is 160 x 20 pixels. In
addition, the screens support Unicode characters, user-
programmable fonts, and bitmap graphics.
Chapter 1 — Using the CK30 Handheld Computer
16 CK30 Handheld Computer User’s Manual
CK30 Start Screen
Understanding the Screen Icons
Use the screen icons on the taskbar to see battery status, network
connections, and special keys or functions you may be using.
CK30 Screen Icons
Icon Description
Battery is half full. You should be able to work for several
more hours before changing batteries.
Battery is low. You need to replace the battery soon.
Battery is critically low. You need to replace the battery now.
Backup battery is low.
Strong signal strength with the access point and security is
enabled.*
Medium signal strength with the access point and security is
enabled.*
Weak signal strength with the access point and security is
enabled.*
Strong signal strength with the access point, but security is
not configured correctly.
Medium signal strength with the access point, but security is
not configured correctly.
Weak signal strength with the access point and security is not
configured correctly.
No connection to the access point. For help, see “Problems
With Wireless Connectivity” on page 132.
Desktop
T
askbar
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 17
CK30 Screen Icons (continued)
Icon Description
Mouse pointer is turned on.
Ethernet connection.
No Ethernet connection.
Orange key is enabled.
Green key is enabled.
Green key is locked.
Orange key is locked.
Ctrl key is enabled.
Alt key is enabled.
Shift key is enabled.
Caps Lock key is enabled.
Alpha key is enabled (locked).
The window positioning feature is turned on.
The CK30 is buffering (storing) data.
You are in the password-protected area of the CK30.
The CK30 is connected using ActiveSync.
UDP Plus is connected.
UDP Plus is transferring data.
No UDP Plus connection.
The CPU monitor is enabled.
The RAM monitor is enabled.
* If you are using static WEP and you cannot send information
wirelessly, make sure your WEP key setting is correct.
Changing the Contrast
You can change the contrast of the screen by pressing B and
then E. Each time you press this key sequence, the screen
gradually gets darker until it is almost black and then it goes to
the lightest setting, which is almost white.
Chapter 1 — Using the CK30 Handheld Computer
18 CK30 Handheld Computer User’s Manual
Using the Mouse Pointer
If you need to use a mouse to perform an action, you can use the
mouse pointer on your CK30. The mouse pointer can simulate
single-clicks, double-clicks, right mouse button, middle mouse
button, and left mouse button functions.
To turn on the mouse pointer
• Press Alt and then b. The mouse screen icon ( ) appears in
your taskbar.
Understanding the Mouse Pointer Keys
Press This Key on a Keypad:
To Simulate This Function: 42-key 50-key 52-key
Left mouse button F2 X B
Middle mouse button F3 Y C
Right mouse button F4 Z D
Single-click 5 5 5
Double-click s s s
Press down on mouse button 0 (zero) 0 (zero) 0 (zero)
Release the mouse button . (period) Tab . (period)
For example, to generate a left single-click with the 52-key keypad
• Press B and then 5.
Moving the Mouse Pointer: Use the numeric keypad to move the mouse
pointer by pressing the appropriate number key associated with the
direction you want the mouse pointer to move.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 19
To click and drag an item on the screen
1 Position the mouse pointer on the part of the window you
want to move.
2 Press the key for the left mouse button and then press 0
(zero).
3 Use the directional keys to drag the mouse pointer.
4 Release the mouse pointer by pressing . (period) or Tab
depending on your keypad.
To turn off the mouse pointer
• Press Alt and then b.
Repositioning a Window
If you need to move a window to see more of a screen, you can
reposition the window without having to use the mouse pointer.
When you turn on the positioning feature, the focus is on the
top window. You can change the focus to another window by
using the Task Manager to select a different task. See “Managing
Applications on the CK30” on page 98.
To reposition a window
1 Press Alt and then E. An icon ( ) appears on the taskbar.
2 Use the numeric keypad to move the window. See page 3 for
an illustration of the numeric keypad and how to use the
number keys as directional keys.
To recenter the window in the CK30 screen
• Press 5.
To turn off the repositioning feature
• Press Alt and then E.
Chapter 1 — Using the CK30 Handheld Computer
20 CK30 Handheld Computer User’s Manual
Understanding the Status Lights
The status lights on the CK30 turn on to indicate the status of
the battery, a successful decode of a bar code, or a user-defined
function.
User-defined
lights
Ready-to-Work
indicator (blue)
Good Read
light (green)
Battery
light
CK30 Status Lights
The Battery light and the battery screen icons work with each
other to alert you to the status of your battery. If the Battery
light comes on, check the taskbar to see which battery icon
appears on it. Use the CK30 Screen Icons table on page 3 to
help determine when you need to replace your battery.
Understanding the CK30 Status Lights
Light Name Light Description
User-Defined
Use the Intermec resource kits to program these
lights to turn on and off for any task or error within
your application. The resource kits are part of the
Intermec Developer Library (IDL), which is available
from the Intermec web site at
www.intermec.com/idl.
Light Status What It Means
Battery
Off The battery is charged.
On Battery is critically low. You
need to replace the battery now.
Good Read This green light comes on when the CK30
successfully decodes a bar code.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 21
Understanding the CK30 Status Lights (continued)
Light Name Light Description
Ready-to-Work™
indicator This blue light indicates when the CK30 is ready to
use TE 2000.
Light Status What It Means
Off TE 2000 has not loaded
successfully.
Blinking The CK30 is not connected to
the host.
On A connection to the server has
been established and all network
connections are active. You can
use TE 2000.
Understanding the Beeps
The CK30 uses beeps to provide you with audio feedback when
it performs some functions. For example, you hear a beep each
time you scan a valid bar code.
Understanding the CK30 Beeps
Beep Sequence What It Means
High beep You entered valid data or a valid command, the
CK30 decoded a label, or the CK30 decoded
the last row of a two-dimensional bar code.
Three low beeps You entered or scanned an invalid command.
Click You pressed a key.
You can change the beeper volume for your needs and
environment. You can set the beeper volume to off, low (quiet),
medium, high (loud), and very high (very loud - default). If
necessary, you can also change the beep duration and beep
frequency for good read, low, and high beeps.
Chapter 1 — Using the CK30 Handheld Computer
22 CK30 Handheld Computer User’s Manual
Changing the Beeper Volume
Method Procedure
Use the keypad. Press C and then press E to increase the
volume. There are five beep volumes on the
CK30 including off. When you reach the
loudest setting, the next setting is off. The
volume starts with the lowest setting and goes
up.
Use the Intermec
Configuration
menu.
From the System Main Menu, choose
Configuration Utility > Device Settings >
Beeper > Volume.
Use the Beeper
Volume command.
For help, see “Beeper Volume” in the Intermec
Computer Command Reference Manual.
Scanning Bar Codes
Do not look directly into the window area or at a reflection
of the laser beam while the laser is scanning. Long-term
exposure to the laser beam can damage your vision.
Use the scanner to scan and enter bar code data. The type of
scanner you are using and the type of bar code you are decoding
determines the way you scan the bar code. The CK30 supports
the scanning of 1D linear bar codes. Plus, if you are using an
integrated handle or a tethered scanner, the way you scan bar
codes is different.
When you unpack the CK30, these bar code symbologies are
enabled:
• Code 39
• Code 128
• DataMatrix (if supported)
• PDF417
• UPC/EAN
If you are using bar code labels that are encoded in a different
symbology, you need to enable the symbology on the computer.
Use the Configuration Utility to enable and disable symbologies
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 23
for your scanner. For help understanding how to use the
Configuration Utility, see “Configuring the CK30 With the
Configuration Utility” on page 36.
The next sections describe how to scan a bar code label with the
linear imager, standard range laser, tethered scanner, or scanner
attached to the serial port.
Scanning With the Linear Imager or Laser Scanner
If the CK30 has a linear imager or standard range laser, use the
following procedure to learn how to scan bar codes.
The linear imager can decode PDF417 bar codes as well as bar
codes with high-density, wide-density, and poor quality in any
lighting conditions. For help scanning PDF417 bar codes, see
the procedure on the next page.
To scan most bar code labels with a linear imager or laser scanner
1 Press I to turn on the CK30.
2 Point the scanner window at the bar code label and hold the
computer at a slight angle 15 to 25 cm (6 to 10 in) from the
label.
3 Press the Scan button on the keypad or pull the trigger on a
handle and direct the red beam so that it falls across all bars in
the bar code label.
Chapter 1 — Using the CK30 Handheld Computer
24 CK30 Handheld Computer User’s Manual
Scan button
*INTERMEC*
Good Read light (green)
Scanning: Using the linear imager or laser scanner to scan a bar code label.
When the CK30 successfully reads a bar code label, you hear
a high beep and the green Good Read light turns on briefly.
4 Release the Scan button.
To scan PDF417 or Micro PDF417 bar code labels with a linear imager
1 Press I to turn on the CK30.
2 Point the scanner window PDF417 or Micro PDF417 bar
code label and hold the computer at a slight angle six to ten
inches from the label.
3 Press the Scan button on the keypad or pull the trigger on a
handle and direct the red beam so that it falls across at the top
row of the bar code label.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 25
Scan button
Good Read light (green)
Scanning a PDF417 or Micro PDF417 Bar Code Label
4 Move the beam down all rows of the bar code label. The
CK30 clicks as it reads each row.
5 The CK30 emits a high beep and the green Good Read light
turns on briefly when the CK30 successfully reads the entire
bar code label.
You may need to continue moving the beam from the bottom
of the bar code label to the top, and back to the bottom, until
you hear the high beep.
6 Release the Scan button.
Chapter 1 — Using the CK30 Handheld Computer
26 CK30 Handheld Computer User’s Manual
Attaching a Tethered Scanner
You can use a tethered scanner with the CK30 if you ordered it
with a 10-pin tethered scanner port in place of the integrated
scanner. The following devices have been supported by the
CK30:
Supported Device Required Cable
1550C0100*, 1550C0102*, 1550C0104*,
and 1550C0105*
068419-001*
1551E* 3-606034-02*
1553* 3-606034-02*
128X wands* 069444-002*
ASCII (generic decoded-output scanner) 3-606034-02*
* These products are not RoHS compliant and are discontinued. This
information is included here only for customers who have already
purchased these products.
To attach a tethered scanner
1 Locate and remove the scanner port cover.
Scanner
port cover
2 Insert the scanner 10-pin connector until it locks in place.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 27
To scanner
Scanner port
3 Configure the Scanner Model command and select the
tethered device connected to the CK30. There are several
ways to configure the scanner model:
• Use the Configuration Utility. From the System Main
Menu, choose Configuration Utility > Data Collection >
Tethered Scanner > Scanner Settings.
• Use one of the configuration methods discussed in “How
to Configure the CK30 Parameters” on page 34.
4 Modify any scanner commands necessary to meet your needs.
Use the Configuration Utility or one of the configuration
methods discussed on page 34.
Using Energy Saver Mode With Your 1551E or 1553 Scanner
Note: The 1551E, 1553, and the two required energy saver
cables listed on the next page are not RoHS compliant and are
discontinued. This information is included here only for
customers who have already purchased these products.
Use Energy Saver mode with your 1551E or 1553 scanner to
save battery power on your CK30. When you use Energy Saver
mode, the scanner is active while you are pressing the trigger and
goes into Standby mode after a good read. With Energy Saver
mode enabled, the current consumption drops to zero during
standby. Full energy is restored when you scan the next label.
Chapter 1 — Using the CK30 Handheld Computer
28 CK30 Handheld Computer User’s Manual
To use Energy Saver mode, you need:
• An energy saver cable:
• P/N 3-606034-02 is required for a 10-pin scanner port.
• P/N 3-606032-03 is required for a serial port.
• Firmware version 2.13 or later on the scanner.
For help using the Configuration Utility, see “Configuring the
CK30 With the Configuration Utility” on page 36.
To enable Energy Saver mode
1 From the Configuration Utility, choose Dock Tethered
Scanner > Scanner Settings > Energy saver mode.
2 Select Enable and press Enter.
3 Press Esc until you exit the Configuration Utility.
Note: If the scanner stops working after you enable energy saver
mode, you may not be using an energy saver cable. For help, see
“Problems While Scanning Bar Codes” on page 134.
Attaching a Scanner to the Serial Port
You can attach a scanner to the serial port of the CK30 if you
order a serial adapter or a required cable. There are two serial
adapters available to support decoded and undecoded scanners:
• Undecoded serial adapter (P/N 225-714-001)
• Decoded serial adapter (P/N 225-715-001) or AA2 serial
cable adapter
Use the next two tables to locate the serial adapter and the
required cable you need for your scanner.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 29
Undecoded Serial Adapter and Required Cables
Scanner
Undecoded
Serial Adapter
Required Cable
128X wands* 225-714-001 069444-005*
1550C0500*, 1550C0502*,
1550C0504*
225-714-001 068424*
or 068425*
155XE 225-714-001 3-606030-10
1400 225-714-001 3-606030-10
* These products are not RoHS compliant and are discontinued. This
information is included here only for customers who have already
purchased these products.
Decoded Serial Adapter or AA2 and Required Cables
Scanner
Decoded
Serial Adapter
Required Cable
1400 225-715-001
or AA2 3-604032-15,
3-604032-06*, or 3-606032-03*
1551E* 225-715-001
or AA2 3-604032-15,
3-604032-06*, or 3-606032-03*
1553E* 225-715-001
or AA2 3-604032-15,
3-604032-06*, or 3-606032-03*
1800 225-715-001
or AA2 3-366032-01*
SR60 225-715-001
or AA2 321-639-002
* These products are not RoHS compliant and are discontinued. This
information is included here only for customers who have already
purchased these products.
To attach a scanner to the serial port
1 Connect a scanner to the DB9 connector on the serial adapter
or cable.
2 Hook the serial adapter into the battery on the CK30 and
then snap it into place. If you are using the AA2 serial cable
adapter, attach the 26-pin connector to the serial port.
Chapter 1 — Using the CK30 Handheld Computer
30 CK30 Handheld Computer User’s Manual
Serial adapter
Battery
DB9 connector
3 Attach the scanner to the serial adapter.
4 Refresh Intermec Settings.
If you attach the undecoded serial adapter, the default scanner
is the 1550C05XX If you attach the decoded serial adapter,
the default scanner is the 1551E.
5 Use Intermec Settings to select your scanner model and
configure the serial port. For help using Intermec Settings, see
“Configuring the CK30 With SmartSystems Console” on
page 40.
Note: When you attach an undecoded serial adapter to the
CK30, the internal scanner does not work.
Installing an SD Card
You can use a Secure Digital (SD) card to increase file storage
and install software. The CK30 currently supports SD cards that
hold up to 1 gigabyte of information. The SD card slot is
located on the top of the CK30 just above the laser scanner
window.
To insert an SD card
1 Press I to turn off the CK30.
2 Remove the two screws on the SD card slot door and remove
the door.
Chapter 1 — Using the CK30 Handheld Computer
CK30 Handheld Computer User’s Manual 31
3 Gently insert the SD card into the CK30 with the printed
side facing the keypad and screen side of the CK30.
SD card
CK30
SD card
retainer
4 Push the card into the slot until it latches in place and the
steel card retainer covers the end of the SD card.
5 To verify that the SD card is seated correctly, press I to turn
on the CK30.
• If the SD card contains operating system upgrade files, the
upgrade process begins automatically. For more
information, see “Upgrading Your CK30” on page 103.
• You should be able to navigate to the SDMMC Disk
folder to see the contents of the SD card. If not, see page
129 for troubleshooting help.
6 Replace the door, making sure to insert the door catch into
the slot above the steel card retainer.
SD card
retainer Door
catch
Screw
(2 places)
Door
7 Replace the two screws.
8 Press I to turn on the CK30.
9 (Optional) Navigate to the SDMMC Disk folder to see the
contents of the SD card.
Chapter 1 — Using the CK30 Handheld Computer
32 CK30 Handheld Computer User’s Manual
To remove the SD card
1 Press I to turn off the CK30.
2 Remove the two screws on the SD card slot door and remove
the door.
3 Push in on the SD card until you hear it unlatch. The card
should eject far enough that you can easily remove it from the
CK30.
If the card does not eject easily, you can use the door catch to
remove it by turning the door upside down and using the
catch to pull out the SD card.
SD card
Door
catch
4 Remove the SD card from the CK30.
CK30 Handheld Computer User’s Manual 33
Configuring the CK30
Use this chapter to understand how to configure the CK30 to
communicate in your network. In this chapter, you will find
these sections:
• How to Configure the CK30 Parameters
• Configuring the CK30 for Your Network
• Configuring Security
• Saving Your Configuration Changes to Flash Memory
2
Chapter 2 — Configuring the CK30
34 CK30 Handheld Computer User’s Manual
How to Configure the CK30 Parameters
You can configure many parameters on the CK30, such as the
bar code symbologies it decodes or the network settings. These
characteristics are controlled by configuration parameters. The
values you set for these configuration parameters determine how
the computer operates.
There are several ways to configure the CK30:
Scan bar codes
to congure basic
CK30 and data
collection
parameters.
Ethernet
or Wireless
Network
Send commands
through the
network to
your CK30s.
Use the
Conguration
Utility to set all
parameters.
Use Setup
Assistant to
quickly enter
network
parameters.
Use Intermec Settings
from within the
SmartSystems Console
to remotely congure
network parameters.
Use Conguration Utility on the CK30
Use Conguration Commands
Scan Bar Codes
Use Setup Assistant on the CK30
Use the SmartSystems Console
Chapter 2 — Configuring the CK30
CK30 Handheld Computer User’s Manual 35
Configuring the CK30 With the Setup Assistant
When first setting up the CK30, use the Setup Assistant to set or
enable basic network parameters and connect your CK30 to the
network. The Setup Assistant guides you through setting the
following basic network parameters:
• Date and time
• 802.11 radio
• WEP security
• DHCP server or IP address, subnet mask, and default router
• Device name
Note: If you are using the CK30 in an EasyADC system, enable
the ION client. Your CK30 configures the security parameters,
reboots, and launches the TE 2000 application. When the CK30
connects to its host, the Intermec Ready-to-Work Indicator
turns on solid blue.
To set other parameters, use the Configuration Utility or
another configuration method. The Setup Assistant runs on the
CK30 the first time you turn on the computer.
The Setup Assistant Start Screen
After you complete the Setup Assistant, the CK30 should be
communicating with your network.
Chapter 2 — Configuring the CK30
36 CK30 Handheld Computer User’s Manual
Configuring the CK30 With the Configuration Utility
Use the menu-driven Configuration Utility to configure the
CK30 and view system information. You can access the
Configuration Utility while running any application.
Tip: To easily navigate through the CK30 menus, press the
numbers to the left of the option you want to select.
To open the Configuration Utility
1 Press C and then B to open the System Main Menu.
2 Select the Configuration Utility. The Configuration Utility
main menu appears.
Refer to the next sections to understand your menu options,
learn how to navigate and enter information, and learn how the
menus are organized in the Configuration Utility. For help
understanding the commands and parameters, see the Intermec
Computer Command Reference Manual (P/N 073529).
Chapter 2 — Configuring the CK30
CK30 Handheld Computer User’s Manual 37
When using the Configuration Utility, you may not see a
parameter until you enable or disable a value for another key
field. For example, you will not see IP Settings unless you disable
DHCP. You may also not see a parameter if your computer does
not support a particular feature.
Use the following diagram to find the commands you need to
use to configure your CK30s. These screens do not represent the
exact information you will see on your CK30. They have been
modified to show you how the information is structured.
Configuration Utility Menus at a Glance
Chapter 2 — Configuring the CK30
38 CK30 Handheld Computer User’s Manual
Configuration Utility Menu Options
Menu Option Description
Data Collection Configure scanner settings and bar code
symbologies.
Communications Set up network settings including the
802.11b/g radio and the Bluetooth radio.
Device Settings Configure settings specific to the CK30 such as
the date, time, beeper volume, and backlight
timeout.
SmartSystems
Information
Add information specific to the SmartSystems
application such as identity, administrator, and
location.
ION
Configuration
Configure settings specific to the Instant On
(ION) application.
Restore Defaults Restore factory default settings on your CK30.
Save to Flash Configure registry persistence so your settings
are saved after a cold boot.
Printers Configure settings for Bluetooth printers
associated with the CK30.
Use this table to understand how to navigate and enter
information in the Configuration Utility.
Navigating in the Configuration Utility
To Do This: Press:
Select an option • The number associated with the option
• a or b to select an option and then press
Enter
• Tab to select an option and then press
Enter
Save a setting F3 key
Exit or return to a
previous screen
Esc until you exit the application or return
to a previous screen
Delete a character C key, Backspace () key
Delete all characters
in a highlighted field
Backspace () key
Chapter 2 — Configuring the CK30
CK30 Handheld Computer User’s Manual 39
Navigating in the Configuration Utility (continued)
To Do This: Press:
Return to the
Configuration
Utility main menu
(Home)
• On the 42-key and 52-key keypads, press
C and then 8
• On the 50-key keypad , press C and then
H
Restoring Default Settings
You can restore the CK30 to factory default settings from the
Configuration Utility. For a complete list of the default settings,
see “Default Configuration Settings” on page 160.
Note: Using the Restore Defaults option resets all network
parameters. As a result, you may lose network communications.
This option should only be used by network administrators or
by Intermec support personnel.
To restore factory default settings
1 From the Configuration Utility menu, select Restore
Defaults.
2 Press Enter to select Restore Defaults. The following Restore
Defaults dialog box appears.
3 Press Enter to restore factory defaults.
Your CK30 performs a cold boot and returns all of your
settings to the factory default settings.
4 If you have CAB files loaded on your CK30, you will see a
Confirm File Replace dialog box. Select Yes to All and then
press Enter. The CK30 installs your CAB files.
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40 CK30 Handheld Computer User’s Manual
When the CK30 is done booting, the Start Screen or the
Setup Assistant appears depending on your settings.
Note: You may need to reinstall some applications after
restoring the default settings because any settings that were
modified for your application will be reset.
Exiting the Configuration Utility
You can exit the Configuration Utility at any time by pressing
the Esc key. If you have made changes to your configuration,
they will automatically be saved to flash if you save your
changes.
To exit the Configuration Utility
1 Press Esc until you return to the System Main Menu. If you
have made any changes to your configuration, the Save
Changes dialog box appears.
2 If you want to save your configuration, select Save changes.
If you do not want to save your configuration changes, select
Discard changes.
Configuring the CK30 With SmartSystems Console
The SmartSystems™ Console lets you manage all your
SmartSystems-enabled devices at the same time from a central
host PC. The CK30 ships with a SmartSystems client, which
means it is SmartSystems-enabled. The console displays all of
the CK30s in your network. In the console, you can right-click a
CK30 and a menu appears. To configure the CK30, choose
Intermec Settings from the menu.
The console is part of SmartSystems Foundation, which is
available from the Intermec web site. Go to
www.intermec.com/SmartSystems to download SmartSystems
Foundation. For help using the console, see the online manual
available from the Help menu in the console.
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CK30 Handheld Computer User’s Manual 41
Configuring the CK30 by Scanning Bar Codes
You can change some of the configuration parameters of the
CK30 by scanning Code 39 or Code 93 bar code labels
containing configuration commands. This method is a fast and
easy way to change just a few configuration parameters on a
single CK30.
You can only change some of the configuration parameters by
scanning bar codes. To configure all of the configuration
parameters, use the Configuration Utility or send commands
through the network to your CK30.
You can print and scan the bar code labels from the Intermec
Computer Command Reference Manual or you can create your
own bar code labels. For help, see the Intermec Computer
Command Reference Manual.
You can also use Intermec’s EasySet software to print
configuration labels you can scan to change your configuration
settings. For more information, see the EasySet online help.
EasySet is available from the Intermec Data Capture web site.
There are some limitations on using EasySet labels to change
symbology configuration settings. Please use an alternate method
of configuration for setting up symbologies.
For example, you can use the Beeper Volume configuration
command to adjust the beep volume of the CK30. Scan this bar
code label to set the volume to the lowest (quietest) level:
Beeper Volume Low
*$+BV1*
*$+BV1*
When you scan bar code configuration commands, the CK30
emits a series of beeps unless the volume is turned off. There are
two beep sequences:
• One high beep means you scanned a valid configuration
command.
• Three low beeps means you scanned an invalid configuration
command.
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42 CK30 Handheld Computer User’s Manual
Configuring the CK30 Through the Network
You can change the configuration parameters of the CK30 by
sending commands through a host PC or through the network.
If you are using a network, you can configure one or more
CK30s at a time. If a CK30 has already been configured for your
wireless network, you can remotely configure the CK30 by
sending a command from an application on the host PC. You
cannot set all parameters through the network. You can only set
those commands that have a syntax in the Intermec Computer
Command Reference Manual.
Note: You can continue running an application on the CK30
while configuring it from the host.
Configuring the CK30 in a UDP Plus Network
You can use the host computer to configure a CK30 in your
wireless network. To send and receive configuration data or files,
you need to write a host application that can communicate with
the Intermec Application Server.
For help, see the appropriate Intermec Application Server user’s
manual. You use the Terminal Message Format (TMF) protocol
to send and receive transactions between the host application
and the CK30.
To set up the Intermec Application Server
• Configure a peer-to-peer destination name for the host
application. Create a transaction ID, $NGCFGRSP, that will
be routed to this destination name. The Intermec Application
Server uses the transaction ID to route responses from the
CK30 back to the host application. $NGCFGRSP is a special
transaction ID that the server uses to forward configuration
response data from a CK30.
All configuration responses are routed with the
$NGCFGRSP transaction ID. The Intermec Application
Server cannot keep track of multiple applications sending
reader or configuration commands. If you have two host
applications sending reader or configuration commands, they
must both be configured to receive the $NGCFGRSP
transactions, and therefore both will receive all responses from
all CK30s.
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CK30 Handheld Computer User’s Manual 43
To set up the host computer
• Verify that the host computer can communicate with the
Intermec Application Server.
To set up the application
• Prepare and write a host application that can communicate
with the Intermec Application Server and send transactions to
and receive transactions from the CK30 in this format:
transaction header TMF field commands
where:
transaction is a 96-byte field containing the message
header number, date and time, source application ID,
destinations application ID, transaction ID,
and other information. You must set the system
message (SYS$MSG) flag to E in the
transaction header. For help, see the Intermec
Application Server user’s manual.
TMF field is a 2-byte field containing one of these values:
CG Configuration Get request sent from the
host application.
Cg Configuration Get response sent from
the CK30 to the host.
CS Configuration Set request sent from the
host application.
Cs Configuration Set response sent from
the CK30 to the host.
commands are the reader and configuration commands
that you want to set on the CK30 or the
current value you want to retrieve from the
CK30. To save configuration changes in flash
memory, send the reader command .+1 as the
last command.
For a list of all supported commands, see the
Intermec Computer Command Reference Manual.
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44 CK30 Handheld Computer User’s Manual
To see an example of the host application transaction, see the
example on page 45.
Configuring the CK30 in a TCP/IP Direct Connect Network
You can use the host computer to configure a wireless CK30 in
your TCP/IP network. To send and receive configuration data,
you need to write a host application that can communicate with
the CK30 directly through an access point or through the
Ethernet network. Use the Terminal Message Format (TMF)
protocol to send and receive transactions between the host
application and the CK30.
To set up the host computer
• Verify that you can communicate with the CK30.
To set up the application
• Prepare and write a host application that can communicate
with the CK30. Send message transactions to and receive
transactions from the CK30 on the network port using this
format:
TMF field commands
where:
TMF field is a 2-byte field containing one of these values:
CG Configuration Get request sent from the
host application.
Cg Configuration Get response sent from the
CK30 to the host.
CS Configuration Set request sent from the
host application.
Cs Configuration Set response sent from the
CK30 to the host.
commands are the reader and configuration commands
that you want to set on the CK30 or the
current value you want to retrieve from the
CK30. To save configuration changes in flash
memory, send the reader command .+1 as the
last command.
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CK30 Handheld Computer User’s Manual 45
For a list of all commands, see the Intermec Computer Command
Reference Manual.
Example
In the host application, you want to get the current values of
two configuration commands from the CK30. Send this
transaction from the host application:
CG$+NABV
Note: The transaction header is not shown in this example. You
do not need a transaction header for a host application in a
TCP/IP network, but you do for a UDP Plus network.
where:
CG is a TMF Configuration Get request.
$+ is the Change Configuration reader command.
BV is the Beeper Volume configuration command.
The CK30 returns this transaction to the host application.
Cg$+BV4
where:
Cg is a TMF Configuration Get response.
$+ is the Change Configuration reader command.
BV4 means the Beep Volume configuration command is
currently set to a value of 4, which is a very high beeper
volume.
Synchronizing the CK30 System Time With a Time Server
It is important that the time on all of your CK30s be
synchronized with a network time server to ensure real-time
communications and updates. Network time servers acquire
Coordinated Universal Time (UTC) from an outside source
such as the U.S. Naval Observatory (USNO). The CK30 uses
Simple Network Time Protocol (SNTP) to synchronize with a
network time server.
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46 CK30 Handheld Computer User’s Manual
The default reference time server is the USNO
(tock.usno.navy.mil). To synchronize the time on your CK30
with this time server, you must have a valid connection to the
Internet. You can also synchronize the CK30 system time with a
corporate network server within your firewall that is SNTP
capable. To use an internal corporate network server, you need
to set the domain name in the registry.
Configuring the CK30 for Your Network
The CK30 is a versatile handheld computer that you can easily
add to your wired or wireless data collection network. You can
connect your CK30 to your network using:
• Serial communications
• 802.11b/g radio communications
• Ethernet communications
• Bluetooth™ radio communications
Configuring Serial Communications
The CK30 has a serial port to transfer data to and receive data
from another device via RS-232 communications. You can also
insert the CK30 into a communications dock to transmit data to
and receive data from a host computer or PC using RS-232
communications. The serial cable and the communications dock
are sold separately. For more information on accessories and
how to order them, see page 150.
Chapter 2 — Configuring the CK30
CK30 Handheld Computer User’s Manual 47
PC
Ethernet
Serial cable
CK30
Host
CK30 in a Serial Network
To use serial communications with your CK30
1 Turn off the CK30.
2 Connect the CK30 to the serial port of another device. You
can do this in one of the following ways:
• Connect the CK30 serial port to the serial port of the other
device using the AA1 (26-pin to DB9-pin) serial cable
adapter and a female-to-female null modem RS-232 cable.
• Connect the AD1 or AD2 communications dock to the
serial port of the other device using a DB9-pin to DB9-pin
serial adapter cable. Insert the CK30 into the dock.
3 Turn on the CK30.
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48 CK30 Handheld Computer User’s Manual
Configuring 802.11b/g Radio Communications
Make sure all components with antennas are at least 30 cm
(1 ft) apart when power is applied. Failure to comply could
result in equipment damage.
The wireless CK30 has an internal 802.11b/g radio to transfer
data using wireless communications. This section of the manual
assumes that you have already set up your wireless
communications network including your access points. If you
are using a UDP Plus network, you also need to have your
Intermec Application Server communicating with a host
computer.
Your CK30 supports these network protocols:
• TCP/IP
• UDP Plus
The next sections explain the parameters you need to configure
for the CK30 to work in your wireless network.
Configuring the Network Parameters for a TCP/IP Network
In a TCP/IP network, the CK30 communicates with a host
computer directly using TCP/IP. The access point acts as a
bridge to allow communications between the wired network and
the wireless network.
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CK30 Handheld Computer User’s Manual 49
Ethernet
TCP/IP
Direct Connect
CK30s
Access point
Host
CK30s in a TCP/IP Direct Connect Network
To use wireless communications in a TCP/IP network
1 Configure these network parameters on each CK30 in the
network:
• Network Name (SSID)
• IP Settings (if not using DHCP)
2 Make sure that your CK30 is talking to the network and that
the network can see your CK30.
3 Configure security. For help, see “Configuring Security” on
page 55.
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50 CK30 Handheld Computer User’s Manual
The easiest way to configure the network parameters on the
CK30 is to use the Configuration Utility. For help, see
“Configuring the CK30 With the Configuration Utility” on
page 36.
Configuring the Network Parameters for a UDP Plus Network
In a UDP Plus network, the CK30 communicates with a host
computer through the Intermec Application Server.
Ethernet
UDP Plus
Access point
Host
Intermec Application Server
CK30s
CK30s in a UDP Plus Network
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CK30 Handheld Computer User’s Manual 51
The Intermec Application Server translate UDP Plus packets on
the wireless network into TCP/IP packets on the wired network
and vice versa. The access point acts as a bridge to allow
communications between the wired network and the wireless
network.
To use wireless communications in a UDP Plus network
1 Configure these network parameters on each CK30 in the
network:
• Network Name (SSID)
• Controller IP Address
• IP Settings (if not using DHCP)
• Network Port
2 Configure the security. For help, see “Configuring Security”
on page 55.
You can configure the network parameters on the CK30 with
the Configuration Utility. For help, see “Configuring the CK30
With the Configuration Utility” on page 36.
Configuring Ethernet Communications on Older CK30s
Note: The Ethernet option is no longer available on the CK30.
The information in this section is useful only if you already have
an installed base of older CK30s with the Ethernet option.
You can use an older CK30 directly in an Ethernet network if
you ordered the Ethernet option on your CK30A. Insert the
CK30A into an AD1 or AD2 Communications Dock. The
communications dock has an Ethernet connector that makes it
possible for the CK30 to communicate with your Ethernet
network.
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52 CK30 Handheld Computer User’s Manual
Ethernet
CK30A CK30A CK30A
Host
Older CK30s in an Ethernet Network
To use an older CK30 in an Ethernet network
1 Configure these network parameters on each CK30:
• If you have a DHCP server, enable DHCP.
• If you do not have a DHCP server, set these parameters:
a IP address
b Subnet mask
c Default router
2 If required for your network, you may also need to set these
parameters on each CK30:
• Primary and secondary DNS Servers
• Primary and Secondary WINS Servers
3 Make sure that your CK30 is talking to the network and that
the network can see your CK30.
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CK30 Handheld Computer User’s Manual 53
Configuring Bluetooth Radio Communications
You can send and receive information to printers wirelessly using
the Bluetooth module by Socket Communications. The
Bluetooth technology uses short-range radio links and allows for
communications over a 10-meter (32.8 ft) range.
To configure the CK30 for wireless printing
1 Go to Configuration Utility > Communications >
Bluetooth. The Bluetooth menu appears.
2 Set these Bluetooth parameters:
Parameter Setting
Power On
Discoverable Enable
Connectable Enable
3 Save your changes and exit the Configuration Utility.
4 From File Manager, go to Program Files > Intermec >
Network > Bluetooth.
5 Select wp_quickset_l.exe. The Run dialog box appears.
6 Select Run and press Enter to start the Bluetooth device
discovery. A list of discovered devices appears in the Devices
dialog box.
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54 CK30 Handheld Computer User’s Manual
7 Select the device you want to use from the list and press
Enter. You are now ready to send information to the selected
device.
If devices are discovered, but your device is not displayed in the
box, make sure your device and radio are turned on and try
device discovery again.
Use this table to understand the settings you see in the
Bluetooth menu.
Bluetooth Settings
Setting Description
Device Address Displays the Bluetooth address of your CK30.
Discoverable Allows other Bluetooth devices to be able to
discover your CK30 during a device discovery.
Connectable Allows other Bluetooth devices to connect to your
CK30.
Class of Device Determines how the device appears to other
devices during discovery.
Power Set and view whether the Bluetooth radio is on or
off.
IBT Displays the version of the Intermec Bluetooth
Library.
Radio Displays the version of the Bluetooth Radio
Hardware.
For more information on using Bluetooth communications, see
the Bluetooth Resource Kit. The resource kit is part of the
Chapter 2 — Configuring the CK30
CK30 Handheld Computer User’s Manual 55
Intermec Developer Library (IDL), which is available as a
download from the Intermec web site at www.intermec.com/idl.
Configuring Security
The CK30 provides four types of security for your wireless
network:
• Wi-Fi Protected Access 2 (WPA2)
• Wi-Fi Protected Access (WPA)
• 802.1x
• WEP
This section explains how to configure security on your wireless
CK30. If you choose not to use security, see “Disabling
Security” on page 73. Intermec always recommends that you
implement security.
You must choose to use either Funk or Microsoft security to
implement your security solution. For details, see the next
section, “Choosing Between Funk and Microsoft Security.”
If you want to extend the connectivity of your WLAN to remote
servers, you can configure a virtual private network (VPN) to
communicate through a dedicated server to a corporate network
over the internet. For help setting up a VPN, see “Configuring a
VPN” on page 73.
If you are using WPA-802.1x, WPA2-802.1x, or 802.1x
security, this section also assumes that your authentication server
and authenticators are properly configured. For more
information on 802.1x security, see the MobileLAN™ secure
802.1x Security Solution Installation Guide (P/N 073134)
available at www.intermec.com.
Note: Your security choice does not depend on your
authentication server. For example, you can choose Funk
security if you use Microsoft Internet Authentication Service
(IAS) to issue certificates.
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56 CK30 Handheld Computer User’s Manual
Choosing Between Funk and Microsoft Security
The CK30 provides both Funk and Microsoft security choices.
Funk security is the default setting. Use the following sections to
set security using either Funk or Microsoft as your security
choice.
Both Funk and Microsoft offer similar features, but Funk
security also offers these features:
• CCX v2.0 compliance
• Support for LEAP and TTLS
• Configuration of up to four profiles
If you want to use the default Funk security, you need to select a
profile. For help, see the next section, “Selecting a Profile for
Funk Security.”
If you want to use Microsoft security, you need to select it as
your security choice. For help, see “Selecting Microsoft as Your
Security Choice” on page 57.
Selecting a Profile for Funk Security
You can define up to four profiles for Funk security. Different
profiles let your CK30 communicate in different networks
without having to change all of your security settings. For
example, you may want to set up one profile for the
manufacturing floor and one for the warehouse.
By default, the active profile is Profile 1.
To select a profile for Funk security
1 Press C and then B to open the System Main Menu.
2 Select the Configuration Utility.
3 Select Communications > 802.11 Radio > Funk Security.
4 Select Active Profile, choose a profile from the list, and press
Enter.
5 Select the active profile to expand it.
6 (Optional) Give your profile a meaningful name:
a Select Profile Label and a dialog box appears.
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CK30 Handheld Computer User’s Manual 57
b Select the text in the box, type a meaningful name, and
press Enter.
7 Configure your security settings.
8 (Optional) Repeat this process for each profile you want to
define.
9 Select one profile as the active profile by selecting Active
Profile and choosing a profile from the list.
10 Save your settings.
Selecting Microsoft as Your Security Choice
The default security setting is Funk. If you want to use
Microsoft security, you need to select it as your security choice.
To select Microsoft security as your security choice
1 Press C and then B to open the System Main Menu.
2 Select the Configuration Utility.
3 Select Communications > 802.11 Radio > Security Choice.
4 From the Security Choice list, select Microsoft Security.
5 Press Enter. An alert box appears telling you that you must
save your settings and warm boot the CK30 for your new
security choice to take effect.
6 Select Yes and press Enter.
Your CK30 warm boots and your new security choice is
Microsoft security.
Configuring WPA Security
Wi-Fi Protected Access (WPA) is a strongly enhanced,
interoperable Wi-Fi security that addresses many of the
vulnerabilities of Wired Equivalent Privacy (WEP). Instead of
WEP, WPA uses Temporal Key Integrity Protocol (TKIP) for
its data encryption method.
Currently, WPA satisfies some of the requirements in the IEEE
802.11i draft standard. When the standard is finalized, WPA
will maintain forward compatibility.
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58 CK30 Handheld Computer User’s Manual
WPA runs in Enterprise (802.1x) mode or PSK (Pre-Shared
Key) mode:
• In Enterprise mode, WPA provides user authentication using
802.1x and the Extensible Authentication Protocol (EAP).
That is, an authentication server (such as a RADIUS server)
must authenticate each device before the device can
communicate with the wireless network.
• In PSK mode, WPA provides user authentication using a
shared key between the access point and the CK30. WPA-
PSK is a good solution for small offices or home offices that
do not want to use an authentication server.
To use WPA security, you need:
• an authentication server (Enterprise mode only).
• an access point with an 802.11b/g radio that supports WPA.
• a CK30 with the 802.11b/g radio and the 802.1x/WPA
security option.
The CK30 also supports Wi-Fi Protected Access 2 (WPA2) if
you are using Funk security. WPA2 is a product certification
available through the Wi-Fi Alliance that certifies wireless
equipment is compatible with the 802.11i standard. WPA2 uses
the Advanced Encryption Standard (AES) for data encryption.
WPA2 runs in 802.1x (Enterprise) mode or PSK (Pre-Shared
Key) mode:
• For WPA2-802.1x mode, WPA2 requires authentication in
two phases; the first is an open system authentication and the
second uses 802.1x and an Extensible Authentication
Protocol (EAP) authentication method.
• In PSK mode, WPA2 provides user authentication using a
shared key between the authenticator and the CK30. WPA2-
PSK is a good solution for small offices or home offices that
do not want to use an authentication server.
Configuring WPA Security With Funk Security
Use these procedures to set WPA-802.1x, WPA2-802.1x, WPA-
PSK, or WPA2-PSK security on your CK30 with Funk security.
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CK30 Handheld Computer User’s Manual 59
To configure WPA-802.1x or WPA2-802.1x with Funk security
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Make sure you have selected Funk as your security choice.
3 Press C and then B to open the System Main Menu.
4 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
5 For Association, choose WPA or WPA2 and press Enter.
Encryption automatically defaults to TKIP if you are using
WPA. Encryption automatically defaults to AES if you are
using WPA2.
6 For 8021x, choose TTLS, PEAP, or TLS and press Enter.
If you choose TTLS or PEAP:
a Select Prompt for Credentials, choose Enter credentials
now and press Enter.
Note: You can use Prompt for credentials to troubleshoot
your connection to the network if you have problems.
b Select User Name, type a user name, and then press Enter.
c Select User Password, type a user password, and then
press Enter.
d Select Validate Server Certificate, choose Yes, and then
press Enter.
Note: You must have the date on the CK30 set correctly
when you enable Validate Server Certificate.
If you choose TLS:
a Load a user and root certificate on your CK30. For help,
see “Loading a Certificate” on page 69 for help.
b Select Validate Server Certificate, choose Yes, and then
press Enter.
c You must enter a User Name and Subject Name. You can
also enter a Server Common Name if you want to increase
your level of security.
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60 CK30 Handheld Computer User’s Manual
7 Exit the Configuration Utility.
To enable WPA-PSK or WPA2-PSK with Funk security
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Make sure you have selected Funk as your security choice.
3 Press C and then B to open the System Main Menu.
4 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
5 For Association, choose WPA or WPA2 and press Enter.
6 For 802.1x, choose None and press Enter.
7 For Pre-Shared Key, enter the pre-shared key or the
passphrase.
The pre-shared key must be a value of 32 hex pairs preceded
by 0x for a total of 66 characters. The value must match the
key value on the access point. The passphrase must be from 8
to 63 characters. After you enter a passphrase, the CK30
internally converts it to a pre-shared key.
This value must match the passphrase on the authenticator.
8 Exit the Configuration Utility.
Configuring WPA Security With Microsoft Security
Use these procedures to set WPA-802.1x and WPA-PSK
security on your CK30 with Microsoft security.
To enable WPA-802.1x security on your CK30 with Microsoft security
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Press C and then B to open the System Main Menu.
3 Choose Configuration Utility > Communications > 802.11
Radio > Microsoft Security.
4 For Infrastructure Mode, choose Infrastructure and press
Enter.
5 For Network Authentication, choose WPA and press Enter.
Data Encryption automatically defaults to TKIP.
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CK30 Handheld Computer User’s Manual 61
6 For 802.1x Authentication, choose either TLS or PEAP and
press Enter.
If you choose TLS:
a Select Properties. The Auth. Settings dialog box appears.
b Choose the Select button.
c Select your certificate from the list and press Enter. The
User Logon dialog box appears.
d Enter a User Name and a Domain.
e Press Enter.
If you choose PEAP:
a Select Properties. The Auth. Settings dialog box appears.
b Make sure the Validate Server check box is selected.
c Press Enter. Once the radio starts to authenticate, the
Network Password dialog box appears.
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62 CK30 Handheld Computer User’s Manual
d Enter the User Name, Password, and select the Save
password check box.
e (Optional) In the Domain field, enter the Active Directory
domain associated with the user account.
f Press Enter. You return to the Communications menu.
7 Exit the Configuration Utility.
To enable WPA-PSK With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Press C and then B to open the System Main Menu.
3 Choose Configuration Utility > Communications > 802.11
Radio > Microsoft Security.
4 For Infrastructure Mode, choose Infrastructure.
5 For Network Authentication, choose WPA-PSK. Data
Encryption automatically defaults to TKIP.
6 For Pre-Shared Key, enter a pre-shared key or the
passphrase.
The pre-shared key must be a value of 32 hex pairs preceded
by 0x for a total of 66 characters. The value must match the
key value on the authenticator. The passphrase must be from
8 to 63 characters. After you enter a passphrase, the CK30
internally converts it to a pre-shared key.
This value must match the passphrase on the authenticator.
7 Exit the Configuration Utility.
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CK30 Handheld Computer User’s Manual 63
Configuring 802.1x Security
802.1x security provides centralized user authentication using an
authentication server, authenticators (access points), and
supplicants. These components communicate using an EAP
authentication type, such as TLS (Transport Layer Security) or
PEAP (Protected Extensible Authentication Protocol). 802.1x
security provides data encryption using dynamic WEP key
management.
To use 802.1x security, you need:
• an authentication server.
Note: You can also use a MobileLAN access point with
software release 1.80 or later as an authentication server. For
help, see the system manual for your access point.
• an access point with an 802.11b/g radio.
• a CK30 with an 802.11b/g radio and the 802.1x/WPA
security option.
Configuring 802.1x Security With Funk Security
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Make sure you have selected Funk as your security choice.
3 Press C and then B to open the System Main Menu.
4 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
5 For Association, choose Open and then press Enter.
6 For Encryption, choose WEP and then press Enter.
7 For Authentication, choose TTLS, PEAP, or TLS and then
press Enter.
If you choose TTLS or PEAP:
a Select Prompt for Credentials, choose Enter credentials
now and press Enter.
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64 CK30 Handheld Computer User’s Manual
Note: You can use Prompt for credentials to troubleshoot
your connection to the network if you have problems.
b Select User Name, type a user name, and then press Enter.
c Select User Password, type a user password, and then
press Enter.
d Select Validate Server Certificate, choose Yes, and then
press Enter.
Note: You must have the date on the CK30 set correctly
when you enable Validate Server Certificate.
If you choose TLS:
a Load a user and root certificate on your CK30. For help,
see “Loading a Certificate” on page 69 for help.
b Select Validate Server Certificate, choose Yes, and then
press Enter.
c You must enter a User Name and Subject Name. You can
also enter a Server Common Name if you want to increase
your level of security.
8 Exit the Configuration Utility.
Configuring 802.1X Security With Microsoft Security
Use this procedure to configure 802.1x security on your CK30
with Microsoft security.
To enable 802.1x security on your CK30
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Press C and then B to open the System Main Menu.
3 Choose Configuration Utility > Communications > 802.11
Radio > Microsoft Security.
4 For Infrastructure Mode, choose Infrastructure.
5 For Network Authentication, choose Open.
6 For Data Encryption, choose WEP.
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CK30 Handheld Computer User’s Manual 65
7 For 802.1X Authentication, choose TLS or PEAP.
If you choose TLS:
a Select Properties. The Auth. Settings dialog box appears.
b Choose the Select button.
c Select your certificate from the list and press Enter. The
User Logon dialog box appears.
d Enter a User Name and a Domain.
e Press Enter.
If you choose PEAP:
a Select Properties. The Auth. Settings dialog box appears.
b Make sure the Validate Server check box is selected.
c Press Enter. Once the radio starts to authenticate, the
Network Password dialog box appears.
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d Enter the User Name, Password, and select the Save
password check box.
e (Optional) In the Domain field, enter the Active Directory
domain associated with the user account.
f Press Enter. You return to the Communications menu.
8 Exit the Configuration Utility.
Configuring LEAP Security
Lightweight Extensible Authentication Protocol (LEAP), also
known as Cisco-Wireless EAP, provides username/password-
based authentication between a wireless client and a RADIUS
server. In the 802.1x framework, traffic cannot pass through an
Ethernet hub or wireless network access point until it
successfully authenticates itself.
The station must identify itself and prove that it is an authorized
user before it is actually allowed to use the LAN. LEAP also
delivers a session key to the authenticated station, so that future
frames can be encrypted with a key that is different than keys
used by others sessions
To use LEAP security, you need:
• a RADIUS server.
• Cisco access points.
LEAP security is not supported with Microsoft security.
To enable LEAP security on your CK30
1 Make sure you have selected Funk as your security choice.
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CK30 Handheld Computer User’s Manual 67
2 Make sure you have configured the communications and
radio parameters on your CK30.
3 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
4 For 8021x, choose LEAP and then press Enter.
5 For Association, choose Open, WPA, WPA2, or Network
EAP and then press Enter. Encryption automatically defaults
to TKIP if you choose WPA, to AES if you choose WPA2,
and to WEP if you choose Open or Network EAP.
6 Select Prompt for Credentials, choose Enter credentials
now, and then press Enter.
7 Select User name, type your user name, and then press
Enter.
8 Select User Password, type a user password, and then press
Enter.
9 Exit the Configuration Utility.
Configuring Static WEP Security
The CK30 uses the Wired Equivalent Privacy (WEP) protocol
to add security to your wireless network based on the 802.11b
standard.
To use WEP security, you need:
• a CK30 handheld computer with an 802.11b/g radio.
• an access point with an 802.11b/g radio.
Configuring Static WEP Security With Funk Security
1 Make sure you have selected Funk as your security choice.
2 Make sure you have configured the communications and
radio parameters on your CK30.
3 Press C and then B to open the System Main Menu.
4 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
5 For Association, choose Open and then press Enter.
6 For Encryption, choose WEP and then press Enter.
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68 CK30 Handheld Computer User’s Manual
7 For 8021x, choose None and then press Enter.
8 Define a value for the keys you want to use. You can define
up to four keys (Key 1 through Key 4).
Enter an ASCII key or a hex key that is either 5 bytes or 13
bytes long depending on the capability of the radio. Set a 5-
byte value for 64-bit WEP or a 13-byte value for 128-bit
WEP. Hex keys must be preceded by 0x and contain 5 or 13
hex pairs.
9 For Transmit key, choose the key you want to use for
transmitting data.
10 Exit the Configuration Utility.
Configuring Static WEP Security With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CK30.
2 Press C and then B to open the System Main Menu.
3 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
4 For Network Authentication, choose Open.
5 For Data Encryption, choose WEP.
6 For Network Key Setting, choose Enter Key and Index.
7 For Network Key Value, enter an ASCII key or a hex key
that is either 5 bytes or 13 bytes long depending on the
capability of the radio.
Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-
bit WEP. Hex keys must be preceded by 0x and contain 5 or
13 hex pairs.
8 For Network Key Index, select the key you want to use for
data transmission.
9 Exit the Configuration Utility.
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CK30 Handheld Computer User’s Manual 69
Loading a Certificate
If you choose to use transport layer security (TLS) with WPA or
802.1x security, you need to have a unique client certificate on
the CK30 and a trusted root certificate authority (CA)
certificate. You can use a third-party CA to issue unique client
certificates and a root certificate.
There are three ways to load certificates on the CK30:
• If you are using Active Directory® to issue certificates, you
can use the Enroll Certificates application to load the
certificates.
• If you are using another third-party CA, you can use the
Import Certificates program to load the certificates.
• If you have multiple certificates to install, you can use the
Import Root Certificates and Import User Certificates
functions.
Note: For certificates to be valid, the CK30 must be set to the
correct date and time. After cold booting the CK30, you may
need to correct the date and time.
To load certificates if you are using Active Directory
1 Configure the network and radio settings for the CK30 to
communicate with your certificate authority.
2 From the Configuration Utility, select Communications >
802.11 Radio > Certificates.
3 Select Enroll Certificates. The Enroll Certificates dialog box
appears.
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4 In the Enroll Certificates dialog box, enter the User Name,
Password, and Server (IP address) to log into the CA server.
5 Press Enter. A dialog box appears asking if you want to load
the root certificate.
6 Press Enter for yes. The Enrollment Tool message box
appears telling you that the user certificate has been added.
7 Press Enter to close the Enrollment Tool message box.
8 Configure your CK30 for WPA, WPA2, or 802.1x security.
To load certificates if you are using a third-party CA
1 From the Configuration Utility, select Communications >
802.11 Radio > Certificates.
2 Select Import Certificates. The certificates application
appears.
3 Select Import Root Cert. The Import Root Cert dialog box
appears.
4 From the Import Root Cert dialog box, select Pick certificate
and navigate to your root .cer file.
5 Press Enter. The path to your .cer file now appears in the
Certificate Path text box.
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CK30 Handheld Computer User’s Manual 71
6 From the Import Root Cert dialog box, select Import Root
Cert. A dialog box appears asking if you want to add the
certificate to the root store.
7 Press Enter to add the certificate. A message box appears
telling you that the root certificate has been imported.
8 Press Enter to close the Success message box.
9 Select Import User Cert. The Import User Cert dialog box
appears.
10 From the Import User Cert dialog box, select Pick certificate
and navigate to your user .cer file.
11 Press Enter. The path to your .cer file now appears in the text
box.
12 From the Import User Cert dialog box, select Pick private
key and navigate to your .pvk file.
13 Press Enter. The path to your .pvk file now appears in the
text box.
14 From the Import User Cert dialog box, select Import User
Cert. A dialog box appears telling you that the user certificate
and the associated key were successfully imported.
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15 Press Enter to close the Success message box.
16 Configure your CK30 for WPA, WPA2, or 802.1x security.
To load multiple certificates
1 Create the \Temp\Root and the \Temp\User folders on the
CK30.
2 Copy at least one root certificate .cer file into the
\Temp\Root folder.
3 Copy at least one user certificate .cer file and key .pvk file into
the \Temp\User folder. Each pair of filenames must match
(for example, cert1.cer and cert1.pvk).
4 From the Configuration Utility, select Communications >
802.11 Radio > Certificates. The Certificates screen appears.
Note: The Import Root Certificate and Import User
Certificate functions are also available in Intermec Settings.
5 Select Import Root Certificates. The Import Root Certific
screen appears. Press U to select True and press Enter to save
the change. You return to the Certificates screen.
6 Select Import User Certificates. The Import User Certific
screen appears. Press U to select True and press Enter to save
the change. You return to the Certificates screen.
7 Press F3 to immediately import the certificates:
• All root certificates in \Temp\Root are imported into the
Trusted Authorities certificate store.
Note: You are prompted when a root certificate is
imported, unless that certificate is already in the store.
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CK30 Handheld Computer User’s Manual 73
• All certificate and key files in \Temp\User are imported
into the My Certificates certificate store.
• The Import Root Certificates and the Import User
Certificates settings are changed from True to False.
8 Configure your CK30 for WPA, WPA2, or 802.1x security.
Disabling Security
If you choose not to use security with your wireless network, you
can disable it on the CK30. Intermec recommends that you
always set security in your network.
To disable security
1 Press C and then B to open the System Main Menu.
2 Choose Configuration Utility > Communications > 802.11
Radio > Funk Security > Profile.
3 For Association, choose Open.
4 For Encryption, choose None.
Configuring a VPN
A virtual private network (VPN) is a private network that uses a
public network (Internet) to connect remote sites or users
together. These networks use encryption and other security
mechanisms to ensure that only authorized users can access the
network and that data cannot be intercepted. The CK30 uses
the Microsoft CE .NET Remote Access Service (RAS) to set up
the VPN. You can configure the CK30 to use either Point-to-
Point Tunneling Protocol (PPTP) or Layer Two Tunneling
Protocol (L2TP).
PPTP is a network protocol that adds a security infrastructure
for the transfer of data from a remote CK30 to a private server,
thus creating a VPN by using TCP/IP-based data networks. Like
PPTP, L2TP also uses Point-to-Point Protocol (PPP) to encrypt
data. L2TP uses Internet Protocol Security Protocol (IPSec) to
enable a more secure VPN client connection from your CK30 to
a remote server.
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74 CK30 Handheld Computer User’s Manual
IPSec supports the following settings:
• Public key certificates
• Pre-shared keys
Note: If you want to use L2TP and IPSec, they must be
supported by the corporate server.
To configure a VPN
1 From the Configuration Utility, select Communications >
VPN.
2 Select Create New VPN.
3 Select VPN Name, type a VPN name, and then press Enter.
4 Select VPN Type, choose PPTP or P2TP, and then press
Enter.
5 Select Host Name, type a host name, and then press Enter.
6 Select Create the new VPN. A message box appears to tell
you that your new VPN has been created.
7 Press Enter.
8 Select View/Edit VPN.
9 Select TCP/IP Settings and make the settings match those of
your remote server.
10 Select Security and make the settings match those of your
remote server.
11 If you are using L2TP, select IPSEC Setting and make the
settings match those of your remote server.
12 Select Connect Current VPN.
13 Exit the Configuration Utility.
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CK30 Handheld Computer User’s Manual 75
Saving Your Configuration Changes to Flash Memory
If you want to save your configuration changes through a cold
boot, you need to save your changes to the flash memory. You
can save your changes to flash memory by:
• using the Configuration Utility main menu.
• scanning a bar code.
• sending a reader command through the network.
To save configuration changes using the Configuration Utility
1 From the System Main Menu, select Configuration Utility.
2 From the Configuration Utility, select Save to Flash and
then press Enter. The Save Settings dialog box appears.
3 Press Enter.
An hourglass appears while the CK30 is saving your settings
to flash. When the CK30 is done saving your changes, it
returns you to the Save to Flash menu.
4 Press Esc twice to return to the System Main Menu.
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76 CK30 Handheld Computer User’s Manual
To save configuration changes by scanning a bar code
• Scan this bar code:
Save Configuration in Flash Memory
*.+1*
*.+1*
Note: After you scan this bar code, wait several seconds before
cold booting the CK30.
To save configuration changes by sending a command from the host
• Send .+1 as the last command from the host application.
CK30 Handheld Computer User’s Manual 77
Developing and Installing
Applications
In this chapter you will find guidelines for developing
applications and converting existing Trakker Antares
applications. You will also find information on installing
applications and automatically launching them. In this chapter
you will find these sections:
• Developing Applications for the CK30
• Installing Applications on the CK30
• Launching Your Application Automatically
• Customizing How Applications Load on the CK30
3
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78 CK30 Handheld Computer User’s Manual
Developing Applications for the CK30
The CK30 Handheld Computers run applications programmed
in Microsoft Visual Studio 2005-. The CK30C can also run
applications developed for the .NET Compact Framework using
Microsoft C# and Visual Basic.
Use this section to understand what you need to:
• Develop a new application for the CK30.
• Develop a web-based application for the CK30.
• Convert a Trakker Antares application to a CK30 application.
Developing a New Application for the CK30
Use the Intermec Resource Kits to develop new applications to
run on the CK30. The Intermec Resource Kits are libraries of
C++ and .NET components grouped by functionality that you
can use to create applications for the CK30. The Resource Kits
are part of the Intermec Developer Library (IDL), which is
available as a download from the Intermec web site at
www.intermec.com/idl.
You need these hardware and software components to use the
Intermec Resource Kits:
• Pentium PC, 400 MHz or higher
• Windows 2000 (Service Pack 2 or later) or Windows XP
(Home, Professional, or Server)
• For native C++ development, Microsoft eMbedded Visual
C++ version 4.0
• For .NET Development and Compact Framework (C# and
VB.NET), Microsoft Visual Studio .NET 2003 or Visual
Studio 2005
• 128MB RAM (196MB recommended)
• 360MB Hard drive space for minimum installation (720MB
for complete)
• CD-ROM drive compatible with multimedia PC
specification
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CK30 Handheld Computer User’s Manual 79
• VGA or higher-resolution monitor (Super VGA
recommended)
• Microsoft Mouse or compatible pointing device
Developing a Web-Based Application
You can develop web-based data collection applications for use
on the CK30. For help, see any HTML source book. The CK30
ships with iBrowse or IE Browser (CK30C only).
To open iBrowse or IE Browser
1 Press C and then B to open the System Main Menu.
2 Select Programs. The Programs menu appears.
3 Select either iBrowse or IE Browser. If you selected IE
Browser, the default browser window appears.
For help using IE Browser, press F1. For help using iBrowse, see
the iBrowse User’s Guide (P/N 961-055-015).
Note: iBrowse does not support the use of tethered scanners
with the CK30.
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Using the IE Browser Application
IE Browser is an IE 6.0 compatible web interface that allows you
to run web-based applications on the CK30. IE Browser
provides the ability to customize the way function keys work.
You can use default Windows functions, allow your application
to control the functions, or program the function keys to go to a
URL. To increase the amount of usable screen real estate,
elements of a typical browser such as the address bar and scroll
bars have been removed.
Use this table to understand what keys to press to perform basic
functions in IE Browser.
To use the IE Browser shortcut keys
1 Set Use F1-F5 as URL keys to Default Windows.
2 Set Pass Function Keys to Browser to Function Keys to
URLs.
IE Browser Shortcuts
You Want to: Press These Keys:
Access Help, exit Help F1
Make the font smaller F3
Make the font larger F4
Refresh the browser F5
Exit IE Browser Ctl and then C
Hide the taskbar Ctl and then X
Go to the home page Ctl and then H
Edit the URL Ctl and then O, Alt and then M
Scroll up or down a page U and D keys
Move to the next hyperlink Tab
Go back a page Alt and then L
Go forward a page Alt and then R
Stop loading Esc
Use the following procedures to program the basic functionality
of IE Browser.
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CK30 Handheld Computer User’s Manual 81
Setting the Start Page
Use the Start Page command to set the default application
address for IE Browser. The Start Page is the first page a user
sees when they turn on the CK30 and select IE Browser.
To set the start page
1 From the Configuration Utility main menu, select Device
Settings > IE Browser > General > Start Page.
2 In the Start Page dialog box, enter the address for the
application you want to use for your default application.
3 Press Enter to save your changes.
Using Windows Default Function Keys
IE Browser provides the capability of being able to use the
default Windows functions for F1-F5, such as F1 for Help.
To use Windows default function keys for F1 to F5
1 From the Configuration Utility main menu, select Device
Settings > IE Browser > Use F1-F5 as URL Keys.
2 In the Use F1-F5 as URL Keys dialog box, select Default
Windows and press Enter.
3 From the IE Browser menu, select Pass Function Keys to
Browser.
4 In the Pass Function Keys to Browser dialog box, select
Function Keys to URLs and press Enter.
Using Web-Based Application Settings for Function Keys
If your web-based application always uses F1-F5 to perform the
same functions, you can set up IE Browser so that it recognizes
and uses your web application function keys.
To program function keys to use the web-based application settings
1 From the Configuration Utility main menu, select Device
Settings > IE Browser > Use F1-F5 as URL Keys.
2 In the Use F1-F5 as URL Keys dialog box, select URL
Shortcuts and press Enter.
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82 CK30 Handheld Computer User’s Manual
3 From the IE Browser menu, select Pass Function Keys to
Browser.
4 In the Pass Function Keys to Browser dialog box, select
Function Keys to HTML and press Enter.
Setting the URLs for the Function Keys
You can program all of the available function keys on the CK30
to launch a URL. You can also control whether the URLs will
have open or restricted access.
To set the URLs for the function keys
1 From the Configuration Utility main menu, select Device
Settings > IE Browser > Set URL’s for F1-F5.
You can select to set the URLs for F1-F5, F6-F10, F11-F15,
F16-F20, or F21-F24. This procedure uses F1-F5 as an
example.
2 Select F1 URL.
3 In the F1 URL dialog box, enter the URL you want to
correspond to the F1 key and press Enter.
4 (Optional) If you want to restrict access to the URL, select F1
Access to bring up the F1 Access dialog box.
5 (Optional) In the F1 Access dialog box, select Restricted
Access and press Enter.
6 Complete Steps 1 through 5 as many times as necessary to
program all of the function keys you need.
Programming the Function Keys to Go to a URL
If you want your function keys to open URLs when you press
them, you need to program IE Browser to recognize that it
should open a URL when you select a function key.
To program function keys to go to a URL
1 From the Configuration Utility main menu, select Device
Settings > IE Browser > Use F1-F5 as URL Key.
2 In the Use F1-F5 as URL Keys dialog box, select URL
Shortcuts and press Enter.
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CK30 Handheld Computer User’s Manual 83
3 From the IE Browser menu, select Pass Function Keys to
Browser.
4 In the Pass Function Keys to Browser dialog box, select
Function Keys to URLs and press Enter.
5 Set the URLs for the function keys you want to use. For help,
see the previous procedure on how to set the URLs.
Programming IE Browser Applications for the CK30 Screen
Since the CK30 screen is small, you may want to use a few of the
programming tips in this table to more efficiently use your
screen space.
To Do This: Use These Attributes in Your Tags:
Remove scroll bars <body scroll=no> </body>
Remove top and left margins <body topmargin=0 leftmargin=0> </body>
Use a small font <basefont face=”Lucida Console” size=1>…</font>
Remove spacing between cells in a
table
<table class=MenuItem cellspacing=0
cellpadding=0>…</table>
Set the font size for entries in a table <tbody style=”font:7pt Lucida Console>…</tbody>
Tip: You can also use this attribute with theader and
tfooter tags.
Create a shorter text edit box that
stretches across the screen
<input type=”text” name=”barcode1” tabindex=”1”
style=”font-size:6pt; width:160px”/>
Control the order of controls the tab
key jumps to
<input type=”text” name=”barcode1” tabindex=”1”/>
Converting a Trakker Antares Application to a CK30 Application
If you have an existing Trakker Antares application that you
would like to run on the CK30, you can use the Antares
Migration Resource Kit to convert it. The Antares Migration
Resource Kit is a set of libraries and tools that you use to convert
your existing Trakker Antares C applications into C++
applications for use on the CK30.
The CK30 does not support all Trakker Antares PSK functions.
You may need to rewrite parts of your application when
converting it for use on the CK30. See the resource kit
documentation for a list of functions that are not supported.
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84 CK30 Handheld Computer User’s Manual
You need these hardware and software components to use the
Antares Migration Resource Kit:
• PC with at least 300MB of free disk space running Microsoft
Windows 2000/XP
• Microsoft eMbedded Visual C++ version 4.0 with Service
Pack 2
The Resource Kit is part of the Intermec Developer Library
(IDL), which is available from the Intermec web site at
www.intermec.com/idl.
Installing Applications on the CK30
There are several ways you can package applications to install on
the CK30:
• You can package your application as a cabinet (CAB) file.
• If you have a simple application, you may only need to deliver
the EXE file.
• You can copy a directory structure that contains the
application, supporting files, DLLs, images, sound files, and
data files.
Intermec recommends using CAB files to install your
applications. The CK30 uses standard Windows CE CAB files
and will install third-party CAB files. Before the CK30 executes
a CAB file, it marks the file as read-only so that it will not be
deleted after installation. After the CAB file is extracted, the
CK30 automatically saves any RAM-based changes you have
made to the registry or file system so that they will persist
through a cold boot. This process means that you will not have
to reinstall your applications when your battery goes dead or you
perform a cold boot.
You can have your CAB files place your application in any of
these memory locations on the CK30:
• The RAM-based file store (anywhere in the root \ directory)
• The Flash File System (the CK_FFS folder)
• On the SD card (SDMMC folder)
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CK30 Handheld Computer User’s Manual 85
Unless your application and additional data files are very large,
you can place them in the RAM of the unit. They will
automatically be backed up to the Flash File System
(\CK_FFS\Persistent Copy folder). These files will be preserved
through a cold boot, or a complete battery drain and
accompanying cold boot. However, Intermec recommends that
you place your applications files in the CK_FFS or SDMMC
Disk folder.
If you have an SD card inserted in your CK30, it appears as the
SDMMC Disk folder. This folder is the recommended location
for placing your application install files.
There are several ways you can install files and applications on
the CK30:
• ActiveSync
• SD Card
• FTP Server
• Wavelink Avalanche
• SmartSystems Console
The following sections explain how to use each one of these
processes to install your application on the CK30.
Installing Applications Using ActiveSync
You can use ActiveSync to establish a connection between your
PC and the CK30. ActiveSync allows you to transfer files,
synchronize files, perform remote debugging, and other device
management activities. ActiveSync is a free application available
from the Microsoft web site.
To establish a partnership between your PC and the CK30, you
need:
• a USB cable or a female-to-female null modem serial cable.
• an AD1 communications dock.
• ActiveSync version 3.7.1 or later.
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Installing ActiveSync and Establishing a Partnership
You can use either a USB cable or a serial cable to establish your
initial partnership between the CK30 and your PC.
To install ActiveSync and establish a partnership
1 Download ActiveSync from the Microsoft web site and follow
the onscreen instructions for installing it on your PC. When
the installation process is complete, the Get Connected dialog
box appears.
2 Connect the AD1 to your PC with the USB or serial cable.
3 If you are using a serial cable, from the CK30 System Main
Menu, select Programs > ActiveSync Serial.
The default setting for ActiveSync on the CK30 is USB.
4 Click Next in the Get Connected dialog box. ActiveSync
detects a device on the USB or serial port and prompts you to
set up a new partnership.
5 In the Set Up a Partnership dialog box, click Next.
6 In the Select Number of Partnerships dialog box, select Yes, I
want to synchronize with only this computer and then
click Next.
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CK30 Handheld Computer User’s Manual 87
7 In the Select Synchronization Settings dialog box, check the
items you want to synchronize and click Next.
8 In the Setup Complete dialog box, click Finish.
When the partnership has been established, the following screen
appears on your PC showing the device name of your CK30 and
the Connected status.
The Microsoft ActiveSync Screen
An ActiveSync icon ( ) also appears on the CK30 taskbar
indicating that it has established an ActiveSync partnership with
your PC.
Note: If ActiveSync does not establish a partnership on the first
try, the Get Connected dialog box appears on your PC with the
message “Your device was not detected.” Make sure all of your
cables are securely connected and click Next on the Get
Connected dialog box until your device is detected.
Now that the partnership has been established, ActiveSync
initiates all future connections. To connect to your PC using
ActiveSync in the future, simply place a CK30 in the AD1
communications dock, connect the CK30 serially to your PC, or
turn on the CK30.
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Using ActiveSync to Copy Files and Install Applications
You can use ActiveSync to copy files to the CK30 and to install
applications. Use the following procedures to learn how to copy
files and install applications on the CK30 using ActiveSync.
To install an application on the CK30 using ActiveSync
1 Connect the CK30 to your PC using ActiveSync. For help,
see the previous section, “Installing ActiveSync and
Establishing a Partnership.”
2 In the Microsoft ActiveSync screen, click Explore. Windows
Explorer opens the Mobile Device window of your CK30.
3 In Windows Explorer on your PC, browse to the file that you
want to copy to your CK30.
4 Right-click the file and click Copy.
5 Place the cursor in the SDMMC Disk or CK_FFS\Factory
Defaults (recommended) folder of your CK30, right-click,
and click Paste.
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CK30 Handheld Computer User’s Manual 89
The file has now been copied to the CK30 and you can see it
using the CK30 File Manager.
6 Navigate to your application file and run it.
After your application is installed, you can run it from the
Programs menu in the System Main Menu.
Installing Applications Using Your SD Card
If you have an SD card for your CK30, this is the best place for
you to install applications.
To install applications using the SD card
1 If you are using an SD card reader, remove the SD card from
the CK30 and place it in the reader. For help, see “Installing
an SD Card” on page 8.
2 Copy your application file to the SD card.
If you are using ActiveSync, an FTP server, or Wavelink
Avalanche to copy the files to the SD card, place the
application in the SDMMC Disk folder on the CK30.
3 If you are using an SD card reader, insert the SD card back
into the CK30.
4 Navigate to the SDMMC Disk folder and run your
application.
After your application is installed, you can run it from the
Programs menu in the System Main Menu.
Installing Applications Using the FTP Server
The CK30 has a built-in FTP server that connects to a network
through the 802.11b/g radio or Ethernet. You can use the server
to transfer your application file to the CK30. Another benefit of
using the FTP server is that you can create FTP scripts to
automate the process of copying your files to the CK30. This
option is useful when you need to send files to a large number of
CK30s.
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If you want to disable the FTP server, use a CAB file or another
method to modify the registry key
HKEY_LOCAL_MACHINE\COMM\FTPD. You need to set
the value IsEnabled (a REG_DWORD) to zero (0). If you set
the value to zero, the Web server will not accept connections
from the network, even from the local host.
Installing Applications Using Wavelink Avalanche
You can use the Wavelink Avalanche™ device management
system to install applications on all of your wireless CK30s. The
CK30 ships with the Avalanche Enabler already loaded on it.
Each time the Avalanche Enabler is activated (typically on a
warm boot), the CK30 attempts to connect to the Avalanche
Agent. When the CK30 connects to the agent, the Agent
determines whether an update is available and immediately starts
the software upgrade, file transfer, or configuration update.
To use Avalanche to remotely manage the CK30
1 Install software packages and updates for the CK30 using the
Avalanche Administrative Console.
2 Schedule the CK30 updates or manually initiate an update
using the Avalanche Administrative Console.
For more information on using Wavelink Avalanche, contact
your local Intermec representative or visit the Wavelink web site
at www.wavelink.com.
Installing Applications Using the SmartSystems Console
You can use the SmartSystems Console to drag-and-drop
Intermec applications onto your CK30s. The CK30 ships with
the SmartSystems client loaded on it. The console is part of
SmartSystems Foundation, which is available from the Intermec
web site for free. To download SmartSystems Foundation, go to
www.intermec.com/SmartSystems.
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To use SmartSystems Console to install an application
1 Download your application file from the Intermec web site
and unzip it on your desktop.
2 Double-click the application file to install it. The application
file should appear in the software vault.
3 From the SmartSystems Console in the software vault, drag-
and-drop the application onto each CK30 discovered in your
network.
For more information on using the SmartSystems Console, see
the online help.
Launching Your Application Automatically
To launch your application automatically on the CK30 every
time you perform a warm or cold boot, make sure your CAB file
places a shortcut to your application in the \Windows\StartUp
folder.
Customizing How Applications Load on the CK30
If you have several processes that you need to have run in a
specific order as the CK30 turns on, you can use the AutoRun
system to customize the way applications load. For compatibility
with other Intermec computers, you can place a copy of
AutoRun.exe in the same folder as your AutoRun.dat file but it
is not required.
To create and install the AutoRun.dat file on your CK30
1 On the CK30, create a subfolder called 2577 on the
SDMMC Disk or the CK_FFS folder.
2 On your PC, open Notepad.
3 Write commands for AutoRun.dat using these supported
script commands:
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Script Command Description
EXEC Launches a specified program and waits (up
to 10 minutes) for it to complete.
CALL Processes a specified file of commands and
returns. When you use the CALL
command, the execution of the current file
pauses while a new file that follows the
same set of commands executes. Once the
new file completes executing, AutoRun.exe
continues processing the current file.
CHAIN Processes a specified file of commands and
does not return. This command allows you
to call another file that follows the same set
of commands and stop processing the
current file.
RUN Loads a specified program and executes it.
Specifies the show window attribute so the
user interface is visible when the
application launches.
LOAD Loads a specified program and executes it.
Specifies the hide window attribute so the
user interface is hidden initially.
4 Save this Notepad file as AutoRun.dat.
5 Copy the AutoRun.dat file to the \2577 folder on your
CK30.
During every boot, the system scans for AutoRun.dat in the
\2577 folder on first the SDMMC Disk and then the CK_FFS
folder. The CK30 executes the first AutoRun.dat file that it
finds.
Here is a sample AutoRun.dat file that runs a dialer application,
connects to a VPN, and establishes a TE 2000 session:
EXEC “\Program Files\My Dialer\Dialer.exe” 348-2600
EXEC “\Program Files\My VPN\Connect.exe” MyDomain
RUN “\Program Files\TE2000\TE2000.exe” MyServer
CK30 Handheld Computer User’s Manual 93
Managing the CK30
Use this chapter to understand how to manage information on
the CK30. In this chapter, you will find these sections:
• Accessing the System Main Menu
• Managing Files on the CK30
• Managing Applications on the CK30
• Setting or Changing the System Main Menu Password
• Backing Up Your Files
• Upgrading Your CK30
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Accessing the System Main Menu
You need to access the System Main Menu to be able to use
most of the tools for managing the CK30, such as File Manager
and the Configuration Utility. You can set a password to protect
access to the System Main Menu. For help setting the password,
see “Setting or Changing the System Main Menu Password” on
page 100.
To access the System Main Menu
1 From the CK30 start screen, press C and then B.
2 If you have set a password, enter it in the System Menu
Access screen and press Enter. The System Main Menu
appears.
Note: If you have set a password to restrict access to the
System Main Menu, an icon ( ) appears on the taskbar
indicating that you are using the password-protected area of
the CK30.
To exit the System Main Menu
1 If you are running a task that you do not want an
unauthorized user to access, make sure you close it.
2 From the System Main Menu, press Esc.
3 When the Exit Main Menu screen appears, press Enter.
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Managing Files on the CK30
You use File Manager to manage files on the CK30. File
Manager not only lets you view all of the folders and files located
on your CK30, it also lets you:
• run an application.
• delete a file.
• copy a file.
• view the properties of a file.
To open File Manager
• From the System Main Menu, select File Manager. The File
Manager screen appears.
Running an Application From File Manager
You can run an application in File Manager by selecting a file
and using the Run command or by using the Command Line
prompt.
To run an application using the Run command
1 Navigate to the folder containing the application file.
2 Select the file by pressing the number before the file or by
scrolling to it with the arrow keys and pressing Enter.
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The following dialog box appears.
3 Select Run and press Enter. Your application runs.
To run an application from the Command Line
1 From any screen in the File Manager, press F3. The
command line dialog box appears.
2 Type the path to the application and press Enter. Your
application runs.
Note: You can also include parameters following the
application name.
Deleting a File With File Manager
You can use the File Manager to delete files from your CK30.
To delete a file
1 Navigate to the folder containing the file you want to delete.
2 Select the file by pressing the number before the file or by
scrolling to it and pressing Enter.
3 From the dialog box, select Delete and press Enter.
4 When the screen asks for confirmation that you want to
delete the file, press Enter.
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The file is deleted and you remain in the selected folder.
Copying a File With File Manager
You can use File Manager to make a copy of a file and place it in
a different folder.
To copy a file
1 Navigate to the folder containing the file you want to copy.
2 Select the file by pressing the number before the file or by
scrolling to it and pressing Enter.
3 From the dialog box, select Copy. The following dialog box
appears.
4 Type the path to the folder where you want to copy the file
and press Enter.
Viewing the Properties of a File With File Manager
You can use the File Manager to view properties about a file
including the name, size, dated created, and date accessed.
To view the properties of a file
1 Navigate to the folder containing the file you want to view.
2 Select the file by pressing its associated number or by scrolling
to it and pressing Enter.
3 From the dialog box, select Properties and press Enter. A
screen appears showing you the details of the file.
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For example, you should see something similar to the
following message box.
4 Press any key to return to the File Manager.
Managing Applications on the CK30
Task Manager provides information about applications running
on the CK30. You do not need to use the System Main Menu to
access Task Manager–you can access Task Manager at any time.
If you have set a password to protect using the System Main
Menu, you will not be able to close an application or view the
properties of an application without logging in.
Use Task Manager to perform these tasks:
• View all applications currently running on the CK30
• Close an application
• Switch between applications
• View the properties of an application
Viewing All Applications Currently Running on the CK30
If you want to close down an application while you are using a
different application, or if you want to make sure that you have
all applications closed before you close the System Main Menu,
you can use the Task Manager to view all applications that are
currently running on the CK30.
To view applications currently running on the CK30
• Press Alt and then Tab.
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The Task Manager dialog box appears with the active
application or task selected.
Closing an Application
You can use the Task Manager to close an application at any
time. You can close the application you are currently using or
another application that is running in the background.
To close an application
1 Select the application you want to close. A list box similar to
the following appears.
2 Scroll to End Task and press Enter.
The application closes and you return to the System Main
Menu.
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Switching Between Applications
You can use the Task Manager to switch between applications
without having to close down your current application.
To switch between applications
1 Select the application you want to switch to.
2 Select Switch To and press Enter.
The application you selected now appears on the screen.
Viewing the Properties of an Application
You can use the Task Manager to view two important properties
of an application: the process ID and the file path to the
application.
To view the properties of an application
1 Select the application you want to view.
2 Select Properties and press Enter. The Task Properties dialog
box appears.
3 Press Enter to close the Task Properties dialog box.
Setting or Changing the System Main Menu Password
When you initially start the CK30, there is no password to
protect access to the System Main Menu. Anyone can view and
use powerful tools such as the Configuration Utility, File
Manager, and Diagnostics. You may want to set a password to
restrict access to the System Main Menu. (This is sometimes
called entering Admin mode or Lockdown mode.)
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Setting a password does not restrict access to the Task Manager.
However, if you have set a password, users who have not logged
in will not be able to close an application or view the properties
of an application.
To set a password
1 Press C and then B to open the System Main Menu.
2 From the System Main Menu, select Main Menu Password.
The Set Menu Password dialog box appears.
3 Press Tab to move to the New Password field.
4 Type your new password, and then press Tab to move to the
Retype New field.
5 Type your new password in again.
6 Press Enter. The screen displays a message reading “Password
successfully changed.”
7 Press Enter to clear the screen and return to the System Main
Menu.
To change your password
1 Press C and then B.
2 In the Password field, type your password and press Enter.
3 From the System Main Menu, select Main Menu Password.
The Set Main Menu dialog box appears.
4 Type your existing password in the Old Password field and
press Tab.
5 Type your new password in the New Password field and then
press Tab.
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6 Type your new password again in the Retype New field.
7 Press Enter. The screen displays a message reading “Password
successfully changed.”
8 Press Enter to clear the screen and return to the System Main
Menu.
To remove password protection
1 Press C and then B.
2 In the Password field, type your password and press Enter.
3 From the System Main Menu, select Main Menu Password.
The Set Main Menu dialog box appears.
4 Type your existing password in the Old Password field and
press Tab.
5 Leave the New Password field blank and then press Tab.
6 Leave the Retype New field blank and press Enter. The
screen displays a message reading “Password successfully
changed.”
7 Press Enter to clear the screen and return to the System Main
Menu.
Backing Up Your Files
The CK30 makes it easy for you to make a backup copy of all
files you have installed or modified on the computer that are not
already located in the SDMMC Disk or CK_FFS folders. When
you make a backup copy of the file system, the CK30 saves the
file system to a folder called Persistent Copy. This folder and all
of the files and subfolders it contains, are automatically restored
when the CK30 cold boots.
You should back up your files any time you want to make
permanent changes to the files in the Persistent Copy folder.
You also need to back up the files when you want to
permanently delete a file. When you install a CAB file, the
CK30 automatically performs this backup process.
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To back up your files
1 Press C and then B to open the System Main Menu.
2 From the System Main Menu, go to Configuration Utility >
Device Settings > File Backup.
3 Select Backup Files Location and choose the location where
you want your files to be backed up.
4 Press Enter to save your selection.
5 Select Backup the File System.
A copy of all your files is saved to the \Persistent Copy folder
in your desired location.
6 Press Esc until you exit the menu system.
Upgrading Your CK30
There are two ways to upgrade your CK30:
• You can upgrade your computer using an SD card.
• You can upgrade your computer using SmartSystems
Console.
When you remotely upgrade your computer, you are updating
the operating system and the embedded Intermec Value Add
(IVA) files.
Upgrading the Operating System Using an SD Card
To upgrade the operating system, you need:
• an SD card.
• an SD card reader (optional).
• the latest upgrade file. This file is available from the Intermec
web site at www.intermec.com. Go to Service & Support >
Downloads. Make sure the file you select is for your
language.
You can use any file transfer method (ActiveSync, FTP server,
and so on) to copy the upgrade files to your SD card. Intermec
recommends using an SD card reader.
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Note: If you are using an SD card reader to copy files to your
SD card, see “Installing an SD Card” on page 30 for
information on how to remove and insert the SD card.
When you upgrade the operating system, you erase the current
configuration and replace it with the new default configuration.
You will need to set the network communications parameters on
the CK30 to reestablish communications with the other devices
in the wireless network.
To upgrade the operating system using an SD card
1 Download the latest upgrade (.exe) file from the Intermec
web site to your desktop PC.
2 Double-click the .exe file on your desktop PC. An
InstallShield application starts and walks you through the
process of extracting the upgrade files. You can designate the
folder where you want the files to unzip.
If you do not have SmartSystems Console installed, the
default location that the files are extracted to is:
Program Files\Intermec\CK3x OS vx.xx.xx.xxxx
where
x.xx.xx.xxxx is the operating system upgrade version.
If you have SmartSystems Console installed, the default
location the files are extracted to is:
Program files\Intermec\SmartSystem\Ss_Lib\Software\ CK3x
OS vx.xx.xx.xxxx
where
x.xx.xx.xxxx is the operating system upgrade version.
3 If you are using an SD card reader, remove the SD card from
the CK30 and place it in the reader.
4 Copy all of the files in Program Files\Intermec\CK3x OS
vx.xx.xx.xxxx to your SD card.
If you are using ActiveSync or an FTP server to copy the files
to your CK30, place the files in the SDMMC Disk folder.
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5 If you are using an SD card reader, insert the SD card into
the CK30.
6 Perform a cold boot on the CK30. For help, see “Cold
Booting the CK30” on page 139.
Note: Make sure the CK30 has completely loaded all of the
upgrade files before you remove the SD card.
Upgrading Your CK30 Using SmartSystems Console
You can use the SmartSystems Console to upgrade the operating
system on your CK30. The console is part of SmartSystems
Foundation.
Before you can upgrade your computer, you need:
• SmartSystems Foundation. To download SmartSystems
Foundation, go to www.intermec.com/SmartSystems.
• the device upgrade .exe file. This file is available from the
Intermec web site at www.intermec.com. Go to Service &
Support > Downloads. Make sure the file you select is for
your language.
To upgrade a CK30 using SmartSystems Console
1 Install SmartSystems Foundation on your desktop PC and
open the console.
2 Make sure the console and the CK30s are on the same
subnet.
3 Make sure your CK30s are either in a communications dock
or charging dock or that power management is disabled.
4 Download the device upgrade .exe file to your desktop PC.
5 Double-click the .exe file on your desktop PC. An
InstallShield application starts and walks you through the
process of extracting the upgrade files in the default location.
Note: Do not change the default location where InstallShield
extracts the files. SmartSystems Console requires that the files
be located in the default directory.
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6 In the software vault, locate the device upgrade you want to
install.
7 Drag-and-drop the device upgrade from the software vault
onto each CK30 you want to upgrade. SmartSystems Console
will tell you that it is installing the upgrade on your CK30.
Once the upgrade is done downloading to your CK30, your
CK30 replaces the operating system and then automatically cold
boots. Progress messages appear on the CK30 screen.
The SmartSystems Console will show your CK30 as being
offline until the CK30 reboots and reconnects to the system.
CK30 Handheld Computer User’s Manual 107
Running Diagnostics
The CK30 provides these diagnostics for troubleshooting.
Diagnostic Test Page Diagnostic Test Page
Battery Information 109 Memory Information 117
Bluetooth Console 111 Network Connection
Test
117
Bootcode Version 112 Network Interface
Information
118
Contrast Test 112 Operating System
Version
119
CPU Monitor 113 Ping Utility 119
Display Test 114 Radio Driver Version 120
Hardware
Configuration Table
114 Radio Information 120
Installed Fonts 115 RAM Monitor 121
Intermec Value Add
Information
115 Read CPU Registers 121
Keypad Test 116 Security Information 122
LED Test 116 Sound Test 123
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Using Diagnostics on the CK30
You can access the System Main Menu and select Diagnostics at
any time while running an application. The Diagnostics menu
contains these options:
• Hardware Diagnostics
• Software Diagnostics
• System Diagnostics
Use the Hardware Diagnostics menu to run tests on the CK30
or view system information. For example, you can run an LED
test to determine if your CK30 lights are working correctly or
you can view how much of a charge you have left in your main
battery.
Use the Software Diagnostics menu to view the version of your
operating system, the bootcode version, and Intermec Value Add
(IVA) information.
Use the System Diagnostics menu to help analyze network,
system, or applications problems on the CK30. For example,
you can run diagnostics to check the network communications.
To open the diagnostics menu
1 Press C and then B.
2 If you have set a password, enter it in the System Menu
Access screen and press Enter. The System Main Menu
appears.
3 Select Diagnostics.
4 Choose the diagnostics menu you want to use.
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To close the Diagnostics menu
1 Press Esc until you return to the System Main Menu.
2 From the System Main Menu, press Esc.
3 When the Exit Main Menu screen appears, press Enter.
When you exit the System Main Menu, the CK30 resumes the
application you were running when you opened the diagnostics
menu.
Understanding the Diagnostics Screens
This section lists all of the diagnostics screens in alphabetical
order. You will see the following information for each
diagnostics screen:
• Description, purpose, and definition
• Location of diagnostic in the System Main Menu
• A sample diagnostics screen
Battery Information
Use this diagnostic to view information on the main battery and
backup battery.
To open the Battery Information diagnostic
• Go to Diagnostics > Hardware Diagnostics > Battery Info.
Sample Screen
Charging in a Dock: The values in the Main Bat and Main Batt Flag fields
indicate that this CK30 is charging in a dock.
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The Main Bat field displays the voltage of the AB1G battery as
explained in the next table.
Main Battery Status and Voltage Descriptions
Status Voltage Battery Charge Remaining
High 8500 mV 100%
High > 8000 mV > 75%
Medium 7600 to 7999 mV 50% to 75%
Low 7200 to 7599 mV 25% to 50%
Critically low < 7199 mV < 25%
The Main Batt Flag field displays the battery status, which is
linked to the battery icon described on page 8. You can continue
using the battery until the CK30 indicates that the battery is
low: the battery light turns on and the low battery icon ( )
appears on the taskbar.
The Supercap field displays the voltage of the backup battery as
described in the next table.
Backup Battery Status and Voltage Descriptions
Status Voltage Condition
High > 2400 mV Fully charged
High > 2200 mV OK to swap the main battery
Low > 1750 mV OK to swap the main battery if you
first suspend the CK30
Low < 1750 mV Do not swap the main battery
because the CK30 might cold boot
The main battery continually charges the backup battery unless
the main battery is critically low or removed.
There are some usage patterns that can cause the backup battery
to become depleted. For example, if you remove the main
battery every night to charge it outside the CK30, the backup
battery will be low in the morning. This usage pattern does not
harm the backup battery.
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When the backup battery is low, the Backup Battery Very Low
dialog box appears on your CK30 screen.
Click the X to close the dialog box. The dialog box continues to
appear until the backup battery is fully charged. You must install
a fully charged main battery or place the CK30 in a charger. It
takes about 15 minutes for the backup battery to charge up to
2.4V.
If the Backup Battery Very Low dialog box continues to appear
for more than 15 minutes, view the Battery Information
diagnostic screen. If the Supercap Flag field is not Charging,
the backup battery may have failed. You may need to send the
CK30 to Intermec to have the backup battery replaced. For help,
see “Calling Product Support” on page 126.
Bluetooth Console
The Bluetooth Console is a tool that helps to debug the
Bluetooth driver.
You can use the Bluetooth Console to perform several Bluetooth
diagnostics, such as deciding whether Bluetooth hardware was
recognized and initialized correctly, setting a PIN, and
establishing an L2CAP connection between two Bluetooth
devices. For more information on using the Bluetooth Console
(or BDTC), visit the Microsoft web site.
To open the Bluetooth Console diagnostic
• Go to Diagnostics > System Diagnostics > Bluetooth
Console.
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Sample Screen
Bootcode Version
The Bootcode Version diagnostic displays the version of boot
code loaded on your CK30.
To open the Bootcode Version diagnostic
• Go to Diagnostics > Software Diagnostics > Bootcode
Version.
Sample Screen
Contrast Test
Use the Contrast Test to make sure the different contrast
settings are working correctly on your CK30. The test will run
through all of the settings and return you to your original
setting.
When you start the contrast test, the screen gradually gets darker
until it is almost black and then it goes to the lightest setting
which is almost white. The contrast test should take you through
eight different levels of contrast. If your CK30 does not step
through multiple levels of contrast, you may have a problem
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CK30 Handheld Computer User’s Manual 113
with your display. For help, contact your local Intermec
representative.
To open the Contrast Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Contrast
Test.
Sample Screen
CPU Monitor
The CPU Monitor displays the activity of the CPU by using
bars in a graphical icon. The bars in the icon represent the
percentage of CPU cycles available as described in the next table.
Number of Bars Percentage of CPU Cycles Available
One 80 to 100%
Two 60 to 80 %
Three 40 to 60%
Four 20 to 40%
Five 0 to 20%
If you see five bars, you may notice that the device seems slow
and unresponsive.
To open the CPU Monitor diagnostic
• Go to Diagnostics > System Diagnostics > CPU Monitor.
The CPU Monitor icon ( ) appears on the taskbar.
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To close the CPU Monitor diagnostic
1 Go to Diagnostics > System Diagnostics > CPU Monitor.
A dialog box appears asking if you want to stop the CPU
Monitor.
2 Press Enter.
Display Test
Use the Display Test to make sure that every pixel on the CK30
screen is working correctly. For example, you may want to test
the screen if you do not see complete characters on the screen.
The Display Test turns all pixels on, displays horizontal stripes,
displays vertical stripes, and then turns all pixels off. If you have
a color screen, the display test also changes your screen to blue,
red, and then green.
To open the Display Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Display Test.
Sample Screen
Hardware Configuration Table
Use the HW Config Table to view important information about
your CK30 such as the serial number, configuration number,
model, software options, and the scanner type.
You can use this information to tell the Intermec representative
information on the hardware and software that were installed at
the Intermec factory.
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To open the HW Config diagnostic
• Go to Diagnostics > Hardware Diagnostics > HW Config
Table.
Sample Screen
Installed Fonts
Use this screen to view all of the fonts installed on your CK30.
To open the Installed Fonts diagnostic
• Go to Diagnostics > Software Diagnostics > Installed
Fonts.
Sample Screen
Intermec Value Add Information
Use this screen to see the versions of Intermec Value Add (IVA)
products on your CK30.
To open the IVA Info diagnostic
• Go to Diagnostics > Software Diagnostics > IVA Info.
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Sample Screen
Keypad Test
A developer can use the Keypad Test to quickly find the hex
value for any key on the keypad. You can also test to make sure
the keypad is operating correctly.
To open the Keypad Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Keypad Test.
Sample Screen
LED Test
Use the LED Test to make sure that your LEDs (lights) are
operating correctly. The LED Test turns all of the lights on the
CK30 on in this sequence: Good Read light, the user-defined
lights, and then the Intermec Ready-to-Work indicator. The
lights blink one time each and then they blink five times each.
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To open the LED Test diagnostic
1 Go to Diagnostics > Hardware Diagnostics > LED Test. A
warning appears telling you that running the LED test
disables the blue light until you perform a warm or cold boot.
2 Press Enter.
Memory Information
Use the Memory Info diagnostic to see how much RAM and
flash memory is available on the CK30. You can also see the
Flash Part ID.
To open the Memory Info diagnostic
• Go to Diagnostics > Hardware Diagnostics > Memory
Info.
Sample Screen
Network Connection Test
Use the Net Connect Test to test the network interface
connection if you are using DHCP. The Net Connect Test
searches for a DHCP server first. When the test finds a server,
press Enter to send the Ping command. If you do not have
DHCP enabled, you need to enter the IP address of the host to
ping and then press Enter. If you have DNS enabled, you can
either enter the name of the host or an IP address.
The test sends the ping command four times and displays the
results.
For help troubleshooting your network connection, see
“Problems With Wireless Connectivity” on page 132.
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To open the Net Connect Test diagnostic
• Go to Diagnostics > System Diagnostics > Net Connect
Test.
Sample Screen
Network Interface Information
Use the Net Interface Information diagnostic screen to view the
DHCP server IP address, the CK30 device address, and the
MAC address.
To open the Net Interface Info diagnostic
• Go to Diagnostics > System Diagnostics > Net Interface
Info.
Sample Screen
Chapter 5 — Running Diagnostics
CK30 Handheld Computer User’s Manual 119
Operating System Version
Use the OS Version diagnostic screen to view the operating
system software version and whether you have the Standard or
Premium version loaded on the CK30.
To open the OS Version diagnostic
• Go to Diagnostics > Software Diagnostics > OS Version.
Sample Screen
Ping Utility
Use the Ping Utility to test the network interface connection. If
you do not have DHCP enabled, you need to enter the IP
address of the host to ping and then press Enter. If you have
DNS enabled, you can enter the host name or an IP address and
then press Enter. The test sends the ping command four times
and displays the results.
For help troubleshooting your network connection, see
“Problems With Wireless Connectivity” on page 132.
To open the Ping Utility diagnostic
• Go to Diagnostics > System Diagnostics > Ping Utility.
Chapter 5 — Running Diagnostics
120 CK30 Handheld Computer User’s Manual
Sample Screen
Radio Driver Version
Use the Radio Driver Version diagnostic screen to view the
driver version of the wireless radio in your CK30.
To open the Radio Driver Version diagnostic
• Go to Diagnostics > Software Diagnostics > Radio Driver
Version.
Sample Screen
Radio Information
The radio information utility displays the radio signal quality
being received by the CK30. You can use this diagnostic tool to
perform a site survey and determine the best locations for
placing access points.
To open the Radio Info diagnostic
• Go to Diagnostics > System Diagnostics > Radio Info.
Chapter 5 — Running Diagnostics
CK30 Handheld Computer User’s Manual 121
Sample Screen
RAM Monitor
Use the RAM Monitor to see a graphical representation of RAM
usage. There are two columns in the RAM Monitor icon. The
left column indicates the amount of storage available. The right
column indicates the amount of program memory available. The
fewer bars you have in either column the more memory you
have left.
To open the RAM Monitor diagnostic
• Go to Diagnostics > System Diagnostics> RAM Monitor.
The RAM Monitor icon ( ) appears on the taskbar.
To close the RAM Monitor diagnostic
1 From the Start menu, tap Programs > Intermec Diagnostics
> System > RAM Monitor. A dialog box appears asking if
you want to stop the RAM Monitor.
2 Press Enter.
Read CPU Registers
The Read CPU Registers diagnostic reads every register in the x-
scale processor chip and displays the values.
To open the Read CPU Registers diagnostic
• Go to Diagnostics > Hardware Diagnostics > Read CPU
Registers.
Chapter 5 — Running Diagnostics
122 CK30 Handheld Computer User’s Manual
Sample Screen
Security Information
Use the Security Information diagnostic to troubleshoot security
authentication. The Security Information diagnostic displays
security events as they occur on the CK30. This diagnostic
works with both Microsoft and Funk security choices.
To open the Security Info diagnostic
• Go to Diagnostics > System Diagnostics > Security Info.
Sample Screen
Chapter 5 — Running Diagnostics
CK30 Handheld Computer User’s Manual 123
Sound Test
Use the Sound Test to make sure the entire beeper volume range
and beep frequency range are available and working correctly.
The Sound Test can also help you choose a beeper volume and
frequency that you can hear in your working environment.
When you select the test, the CK30 sounds a series of beeps
from the default beep through the entire range of quiet to loud
beeps. After it sounds the beeper volume, it cycles through the
beeps starting with low frequency up through the highest
frequency supported.
To open the Sound Test diagnostic
• Go to Diagnostics > Hardware Diagnostics > Sound Test.
Chapter 5 — Running Diagnostics
124 CK30 Handheld Computer User’s Manual
CK30 Handheld Computer User’s Manual 125
Troubleshooting and
Maintaining the CK30
Use this chapter to solve problems you may encounter while
using the CK30. You will also find information on booting the
computer and routine maintenance.
If you have any problems using the CK30, look in this chapter
to find a possible solution. This chapter consists of the following
sections:
Sections Page
Calling Product Support 126
Problems While Operating the CK30 127
Problems While Configuring Security 129
Problems With Wireless Connectivity 132
Problems Transmitting Data Through the Serial Port 134
Problems While Scanning Bar Codes 134
Booting the CK30 139
Cleaning the Scanner Window and CK30 Screen 140
6
Chapter 6 — Troubleshooting and Maintaining the CK30
126 CK30 Handheld Computer User’s Manual
Troubleshooting the CK30
Use this chapter to troubleshoot some common problems you
may experience with your CK30. If you cannot find the answer
to your problem in the “Problems and Solutions” section, you
may need to call Product Support.
Calling Product Support
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of this information in Intermec Diagnostics
or the Configuration Utility. Consult your application developer
for information on your custom application.
To find your operating system version
1 From the System Main Menu, go to Diagnostics > Software
Diagnostics > OS Version.
2 Press Esc to exit.
To find your configuration number
1 From the System Main Menu, go to Diagnostics >
Hardware Diagnostics > HW Config Table.
2 Press Esc to exit.
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CK30 Handheld Computer User’s Manual 127
To open the Configuration Utility
• From the System Main Menu, select Configuration Utility.
Problems and Solutions
You can also use the CK30 diagnostics to help analyze and solve
problems. For help, see Chapter 5, “Running Diagnostics,” on
page 107.
If you send the CK30 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Problems While Operating the CK30
Problem Solution
You press I to turn on the CK30
and nothing happens.
• Make sure the contrast is not set all the way to the
darkest or lightest setting. Press B and then E
repeatedly until you reach the desired contrast level.
If you have a CK30 with a color screen, make sure
the backlight is on by pressing E.
• Make sure you have a charged battery installed
correctly. For help, see “Charging and Installing the
Battery” on page 6.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery
and try again.
The Battery light is on. The battery charge is low. You have a few minutes of
power left. Immediately replace the battery with a
spare charged battery, or charge the battery.
You scan a configuration
command, such as Beeper
Volume, and you hear three low
beeps.
If you are working in the System Main Menu, you
cannot scan configuration commands. Use the
Configuration Utility to change the CK30
configuration, or exit the system menu to scan
configuration commands.
You scan or enter an option for
the Scanner Model
configuration command and
you hear three low beeps.
You may have scanned or entered a Scanner Model
command that does not apply to the type of scanner
that you have installed. Try scanning or entering the
Scanner Model command again and select an option
for the type of device you are using.
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128 CK30 Handheld Computer User’s Manual
Problems While Operating the CK30 (continued)
Problem Solution
A Windows dialog box covers the
screen and you cannot close it.
Enable the mouse pointer by pressing Alt and then b.
Center the dialog box, and then close it. For help, see
page 18.
The computer appears to be
locked up and you cannot enter
data.
• (CK30 with an 802.11b/g radio only) Wait at least
10 seconds and try again. If the CK30 is still
connecting to the Intermec Application Server or the
host, it ignores any input from the keypad or
scanner.
• Press I to turn off the CK30 and then press I again
to turn on the CK30.
• Press and hold I for five seconds to warm boot the
CK30.
• Perform a cold boot on the CK30. For help, see
“Cold Booting the CK30” on page 126.
• Try reloading the firmware. For help, see
“Upgrading Your CK30” on page 103.
• If the CK30 will not boot or reset, contact your local
Intermec service representative for help.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
You may have accidentally locked a modifier key on
the keypad. Check the CK30 status bar to see if it
contains an icon with a locked symbol. Press the
necessary key sequence to unlock the key. For help,
see “Using the Keypad” on page 8.
The Backup Battery Very Low
dialog box appears.
Click the X to close the dialog box. This dialog box
continues to appear until the backup battery is fully
charged. You must install a fully charged main battery
or place the CK30 into a charger. The backup battery
will fully charge in about 15 minutes.
Do not swap the main battery until this dialog box
stops appearing.
If the Backup Battery Very Low dialog box continues to
appear for more than 15 minutes, see the next entry in
this table for help.
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CK30 Handheld Computer User’s Manual 129
Problems While Operating the CK30 (continued)
Problem Solution
The Backup Battery Very Low
dialog box continues to appear for
more than 15 minutes.
Make sure that the backup battery is charging. Follow
the instructions in “Battery Information” on page 109.
If the Supercap Flag field on the battery information
screen does not display Charging, you may need to
send the CK30 to Intermec to replace the backup
battery. For help, contact Product Support as described
on page 126.
You may also insert a fully charged main battery into
the CK30 and allow the backup battery to charge
overnight. In the morning, if the main battery is in
good condition and can run the CK30, cold boot the
CK30. The Backup Battery Very Low dialog box
should not appear. If it does, contact Product Support.
You insert an SD card and cannot
find the SDMMC Disk folder on
the CK30. Or, you insert a
bootable SD card and the CK30
is not booting from the card.
The SD card may not be seated correctly. Push in on
the SD card until you hear it unlatch and the card is
ejected. Insert the SD card as described in Steps 3 and 4
of “Installing an SD Card” on page 30. If this does not
solve the problem, try another SD card. .
Problems While Configuring Security
If you have trouble configuring the computer for security, check
these problems and possible solutions.
Problems While Configuring Security
Problem Solution
The CK30 indicates that it is
authenticated, but it does not
communicate with the host.
Make sure that the CK30 IP address, host IP address,
subnet mask, and default router are properly configured
for your network.
The message, “The server
certificate has expired or your
system date is incorrect” appears
after you cold boot the CK30.
The correct date and time on the CK30 are not always
saved through a cold boot. You need to re-enter the date
and time, and then save your changes.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CK30 does not save WEP key values when you
change the SSID. Re-enter the WEP key value after you
change the SSID and save your changes. You should
now be able to connect to the different access points.
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Problems While Configuring Security (continued)
Problem Solution
The CK30 does not appear to be
authenticating and a network
connection icon does not appear
on the taskbar.
• The CK30 may not be communicating with your
access point. Make sure the network name on the
CK30 is the same as the network name (SSID) of the
access point that you are trying to communicate
with. The default network name is “INTERMEC.”
• The 802.1x security network may not be active.
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
A network connection icon
appears in the taskbar, but it
disappears.
• The CK30 may not be communicating with the
access point that you want it to communicate with.
Make sure that the network name on the CK30 is
the same as the network name of the access point
that you are trying to communicate with. The
default network name is “INTERMEC.”
• The access point that you are trying to communicate
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
• Make sure your authentication server is active and
that it can communicate with your access point. You
can use the PING utility to determine
communications. Go to Diagnostics > System
Diagnostics > Ping Utility.
You are using static WEP keys
and you have a strong connection
to the access point, but you
cannot communicate with it.
Make sure that you are using the correct static WEP
key. Sometimes you can see the strong signal strength
and security enabled icon ( ) even though you have
the WEP key set incorrectly.
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CK30 Handheld Computer User’s Manual 131
Problems While Configuring Security (continued)
Problem Solution
The CK30 indicates that it is not
authenticated.
Make sure that:
• the User Name and Password parameters on your
CK30 match the user name and password on your
authentication server. You may need to re-enter the
password on both your CK30 and the authentication
server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log in to
the server. For help, see the documentation that
shipped with your authentication server software.
• the IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to re-enter the
IP address and secret key on both your access point
and authentication server.
• your authentication server is active and that it can
communicate with your access point. You can use
the PING utility to determine communications. Go
to Diagnostics > System Diagnostics > Ping
Utility.
• the authentication server software is running on the
server PC.
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Problems With Wireless Connectivity
Problem Solution
When you turn on the CK30 after it
was suspended for a while (10-15
minutes or longer), it can no longer
send or receive messages over the
network.
The host may have deactivated or lost your
current terminal emulation session. In a TCP/IP
direct connect network, you need to turn off the
“Keep Alive” message (if possible) from the host
so that the TCP session is maintained while a
CK30 is suspended.
The network connection icon is in
the taskbar, but the host computer is
not receiving any data from the
CK30.
In a UDP Plus network, there may be a problem
with the connection between the Intermec
Application Server and the host computer. Check
with your network administrator or see the user’s
manual for the Intermec Application Server.
In a TCP/IP network, there may be a problem
with the connection between the access point and
the host computer. Check with your network
administrator or use your access point user’s
manual.
The CK30 is connected to the
Intermec Application Server or host
computer and you move to a new
site to collect data. The network
connection icon was visible but now
the no network connection icon
( ) is visible.
You may have gone out of range of an access
point. Try moving closer to an access point or to
a different location to re-establish
communications. Once you are in range again,
the network connection icon appears again. Any
data you collected while out of range is
transmitted over the network.
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CK30 Handheld Computer User’s Manual 133
Problems While Wireless Connectivity (continued)
Problem Solution
The no network connection icon
( ) appears on the taskbar.The
CK30 is not communicating with
the access point.
• The CK30 is not connected to the access
point. Make sure the access point is turned on
and operating. You may also be using the
CK30 out of range of an access point. Try
moving closer to an access point to re-establish
communications.
• Make sure the CK30 is configured correctly
for your network. The radio parameters on the
CK30 must match the values set for all access
points the CK30 may communicate with. For
help, see “Configuring 802.11b/g Radio
Communications” on page 48.
• If you have an 802.11b radio, the radio
initialization process may have failed. Try
resetting the CK30. See “Booting the CK30”
on page 126.
• If you have tried these possible solutions and
the no network connection icon still appears,
you may have a defective radio card. For help,
contact your local Intermec service
representative.
The network connection icon is in
the taskbar, but you cannot establish
a terminal emulation session with
the host computer.
There may be a problem with the host computer,
a problem with the connection between the
Intermec Application Server and the host
computer, or a problem with the connection
between the access point and the host computer.
Check with your network administrator to make
sure the host is running and allowing users to
login to the system.
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134 CK30 Handheld Computer User’s Manual
Problems Transmitting Data Through the Serial Port
If you are having problems sending or receiving data through the
integrated serial port on the CK30, check these possible
problems:
• Make sure the CK30 is connected to the PC, host computer,
or RS-232 serial device using the appropriate cable adapter
and null modem cable.
• If the CK30 is in a communications dock, make sure that the
communications dock is connected to the serial device using
the appropriate cable.
• You cannot use the decoded serial adapter or AA2 to connect
to any device other than a decoded scanner. The CK30 auto-
detects the serial adapter or AA2, and the scanner software
makes the COM port unavailable. Instead, use the AA3 to
connect a device like a printer to the CK30. The AA3
requires an external power source.
For more information on using the serial port, see “Configuring
Serial Communications” on page 46.
Problems While Scanning Bar Codes
Problem Solution
You cannot see a red beam of light
from the scanner when you press the
Scan button and aim the scanner at a
bar code label.
Make sure that you are using a supported
scanner. For details, see “Attaching a Tethered
Scanner” on page 26 or “Attaching a Scanner to
the Serial Port” on page 28.
If you are using a supported scanner, there are
two possible problems:
• You may be too far away from the bar code
label. Try moving closer to the bar code label
and scan it again.
• You may be scanning the bar code label
“straight on.” Change the scanning angle and
try again.
You can test the effective range of the scanner.
Move within 2 feet of a wall and test the scanner.
You need to be within the scanning range to scan
bar code labels. For help scanning bar codes, see
“Scanning Bar Codes” on page 22.
Chapter 6 — Troubleshooting and Maintaining the CK30
CK30 Handheld Computer User’s Manual 135
Problems While Scanning Bar Codes (continued)
Problem Solution
When you release the Scan button
or handle trigger, the red beam of
light from the scanner does not turn
off.
If the CK30 contains an imager:
• If the CK30 is configured for continuous/edge
triggering, the red beam of light should remain
on. This is not a troubleshooting issue.
• If the CK30 is configured for level triggering
(which is the default), the red beam of light
should turn off. If the red beam of light
remains on, there may be a problem with the
scanner. Press the Scan button or pull the
trigger again without scanning a bar code
label. If the red beam of light is still on,
contact your local Intermec service
representative.
If the CK30 contains a laser scanner:
• If you set the Aim then Scan parameter to
Enable and the Turn off after good read
parameter to Disable/Auto-Trigger, the red
beam of light should remain on. This is not a
troubleshooting issue.
• If the Aim then Scan and Turn off after good
read parameters are not configured on the
CK30, the red beam of light should turn off.
If the red beam of light remains on, there may
be a problem with the scanner. Press the Scan
button or pull the trigger again without
scanning a bar code label. If the red beam of
light is still on, contact your local Intermec
service representative.
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136 CK30 Handheld Computer User’s Manual
Problems While Scanning Bar Codes (continued)
Problem Solution
You have an input device attached to
the CK30 and it cannot read any bar
codes.
You may not be using an input device that is
supported with the CK30. Make sure you are
using one of the supported input devices and that
you have selected the correct scanner model using
the Configuration Utility. See page 26 for a list of
supported input devices.
The input device attached to the
computer does not appear to work
well or read bar code labels very
quickly.
Try setting the Scanner Model command to the
specific input device you have attached. Check
the bar code symbologies you have enabled on the
CK30. Enable only the symbologies that you are
using.
Your 1551E or 1553 scanner was
working fine, but after changing the
port setting you cannot change the
configuration.
The 1551E or 1553 scanner must be using the
correct RS-232 settings to allow configuration
from the Configuration Utility. Try disabling and
then enabling the scanner port state.
You receive a message reading
“Scanner Communication Failure”
when trying to connect a 1551E or
1553 decoded scanner.
Try these steps in order:
1 Make sure that you are using the correct cable
(P/N 3-606034-xx).
2 Try enabling the scanner port. Go to Data
Collection > Dock Tethered Scanner > Enable
Scanner Port.
3 Try upgrading the scanner firmware.
4 Select ASCII as the scanner model.
The configuration settings in the
Configuration Utility do not match
the settings on your 1551E or 1553.
Try disabling and then enabling the scanner port
state to synchronize the CK30 settings with the
scanner.
You receive an error when changing
the scanner model with a serial
adapter attached.
Try these steps in order:
1 Check to make sure the serial adapter is
attached to the CK30.
2 Disconnect and then reconnect the serial
adapter to the CK30. The green Good Read
light flashes to indicate that the software is
auto-detecting the adapter and loading the
software.
3 Warm boot the CK30.
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CK30 Handheld Computer User’s Manual 137
Problems While Scanning Bar Codes (continued)
Problem Solution
Your 1551E or 1553 scanner
stopped working after you activated
energy saver mode or connected a
cable.
You can enable energy saver mode only if the
scanner is connected to the CK30 by an energy
saving cable.
Follow these steps:
1 Disconnect the scanner from the CK30.
2 Find the Reset Factory Defaults bar code in
the scanner documentation.
3 While pulling the trigger, hold the scanner
over the Reset Factory Defaults bar code, and
apply external power to the scanner. The
scanner is reset to factory defaults.
4 Use Configuration Utility or Intermec Settings
to disable energy saver mode on the CK30.
5 Use Configuration Utility or Intermec Settings
to disable the port on the CK30.
6 Attach the scanner to the CK30.
7 Use Configuration Utility or Intermec Settings
to enable the port.
8 Use the scanner to scan a bar code. The
scanner should work now, but energy saver
mode is disabled.
Continue with Steps 9 through 11 only if you
want to use energy saver mode.
9 Install the correct energy saving cable. Use
P/N 3-606034-02 for the 10-pin scanner port,
or use P/N 3-606032-03 for the serial port.
10 Use Configuration Utility or Intermec Settings
to enable energy saver mode on the CK30.
11 Use the scanner to scan a bar code. Energy
saver mode is enabled.
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138 CK30 Handheld Computer User’s Manual
Problems While Scanning Bar Codes (continued)
Problem Solution
The scanner will not read the bar
code label.
• Make sure you aim the scanner beam so it
crosses the entire bar code label in one pass.
• The angle you are scanning the bar code label
may not be working well, or you may be
scanning the label “straight on.” Try scanning
the bar code label again, but vary the scanning
angle.
• The bar code label print quality may be poor
or unreadable. To check the quality of the bar
code label, try scanning a bar code label that
you know will scan. Compare the two bar
code labels to see if the bar code quality is too
low. You may need to replace the label that
you cannot scan.
• Make sure the bar code symbology you are
scanning is enabled. Use the Configuration
Utility to check the symbologies. On the
Symbologies Menu, each symbology that is
enabled has a check mark (9) next to the
name of the symbology. If your bar code
symbology is disabled, enable it and then try
scanning the bar code label again.
• Make sure that the application you are
running on the computer is expecting input
from a bar code. You may need to type this
information instead of scanning it.
The scanner does not read the bar
code labels quickly, or the scanning
beam seems to be faint or obscured.
The scanner window may be dirty. Clean the
window with a solution of ammonia and water.
Wipe dry. Do not allow abrasive material to
touch the window.
You scan a valid bar code label to
enter data for your application. The
data decoded by the scan module
does not match the data encoded in
the bar code label.
• The computer may have decoded the bar code
label in a symbology other than the label’s
actual symbology. Try scanning the bar code
label again. Make sure you scan the entire
label.
• To operate the computer quickly and
efficiently, you should enable only the bar
code symbologies that you are going to scan.
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CK30 Handheld Computer User’s Manual 139
Booting the CK30
You seldom need to warm or cold boot the CK30. The CK30
uses the configuration currently saved in flash memory during
the boot process.
You need to boot the CK30 when an application is locked up
and will not respond, when you upgrade the firmware, or when
you reflash the computer. The next instructions explain how you
warm and cold boot the CK30.
Warm Booting the CK30
If your charged CK30 does not resume after pressing I, or if the
computer or an application is locked up, you may need to warm
boot it.
To warm boot the CK30
• Press and hold I for 5 seconds. The CK30 tells you it is
performing a warm boot and the screen comes back up to the
start screen.
Cold Booting the CK30
If the CK30 or application is locked up and does not respond to
a warm boot, follow this procedure to perform a cold boot.
When you perform a cold boot, all data in your RAM storage is
deleted. To make a backup copy of everything in your RAM-
based storage system, see “Backing Up Your Files” on page 102.
To cold boot the CK30
1 Remove the battery.
2 Using a small pointed object (such as the end of a paper clip
or pen), press the reset switch on the backside of the CK30.
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140 CK30 Handheld Computer User’s Manual
CK30AA0301000
Reset
switch
Do not use force or a sharp object when pressing the reset
switch. You may damage the reset switch.
3 Replace the battery.
The battery light on the CK30 blinks three times and the CK30
starts the power on sequence.
Note: The correct date and time settings may not be saved
through a cold boot. You may need to reset the time and date.
Cleaning the Scanner Window and CK30 Screen
To keep the computer in good working order, you may need to
perform these minor maintenance tasks:
• Clean the scanner window.
• Clean the CK30 screen.
Clean the scanner window and CK30 screen as often as needed
for the environment in which you are using the computer. To
clean the CK30, use a solution of ammonia and water.
Chapter 6 — Troubleshooting and Maintaining the CK30
CK30 Handheld Computer User’s Manual 141
There are no user-serviceable parts inside the CK30.
Opening the unit will void the warranty and may cause
damage to the internal components.
To clean the scanner window and computer screen
1 Press I to turn off the CK30.
2 Dip a clean towel or rag in the ammonia solution and wring
out the excess. Wipe off the scanner window and screen. Do
not allow any abrasive material to touch these surfaces.
3 Wipe dry.
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142 CK30 Handheld Computer User’s Manual
CK30 Handheld Computer User’s Manual 143
Specifications
A
Appendix A — Specifications
144 CK30 Handheld Computer User’s Manual
Physical and Environmental Specifications
Use this section to locate technical information about the CK30
and its available features and options.
Physical Dimensions
Length: 20.3 cm (8.0 in)
Width: 8.9 cm (3.5 in)
Depth: 5.5 cm (2.15 in) with standard case, 6.2 cm
(2.45 in) with wide case
Weight: 476 g (16.8 oz)
Power Specifications
Operating: Rechargeable 2400 mAh lithium-ion battery
Backup: Super Cap supplies 10 minutes bridge time
while replacing the main battery
Electrical Specifications
Models: CK30A, CK30B, CK30C
Electrical rating: x 7,4 to 12 VDC; 500 mA peak
Temperature and Humidity Specifications
Operating temperature: -10°C to 50°C (14°F to 122°F)
Operating humidity: 10 to 90% non-condensing
Storage temperature: -20°C to 60°C (-4°F to 140°F)
Storage humidity: 0 to 95% relative humidity,
non-condensing
Screen Specifications
• 160 x 160 pixels
• 7.9 cm (3.12 in) diagonal square active area
• Contrast: eight settings
• CK30A, CK30B: electroluminescent backlight with on/off
control
• CK30C: LED backlight with high and low settings
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 145
Keypad Options
• 42-key large numeric and function keypad, available with
programmable, international, 3270 TE/5250 TE, and
VT/ANSI TE overlays
• 50-key full alphanumeric keypad, available with
programmable, international, 3270 TE/5250 TE, and
VT/ANSI TE overlays
• 52-key full alphanumeric keypad, available with
programmable, international, 3270 TE/5250 TE, and
VT/ANSI TE overlays
Bar Code Symbologies
If you are using a tethered scanner or a scanner attached to the
serial port, see your scanner manual for a list of supported bar
code symbologies.
If you are using the linear imager, the CK30 supports these bar
code symbologies:
• China Post • Matrix 2 of 5
• Codabar • Micro PDF417
• Codablock A • MSI
• Codablock F • PDF417
• Code 11 • Plessey
• Code 2 of 5 • RSS 14
• Code 39 • RSS Limited
• Code 93 • RSS Expanded
• Code 128 • Telepen
• EAN.UCC Composite • TLC 39
• Interleaved 2 of 5 • UPC/EAN
Appendix A — Specifications
146 CK30 Handheld Computer User’s Manual
If you are using the standard range laser, the CK30 supports
these bar code symbologies:
• China Post • Matrix 2 of 5
• Codabar • Micro PDF417
• Codablock A • MSI
• Codablock F • PDF417
• Code 11 • Plessey
• Code 2 of 5 • RSS 14
• Code 39 • RSS Limited
• Code 93 • RSS Expanded
• Code 128 • Telepen
• EAN.UCC Composite • TLC 39
• Interleaved 2 of 5 • UPC/EAN
Linear Imager Reading Distances
Minimum reading distances are measured in the dark (0 lux).
Minimum Reading Distances With 2.247 cm (0.885 in) Setback
Symbology
Bar Code
Contents
Density
Minimum
Distance
Maximum
Distance
Code 39 RESO 0.100 MM 0.1 mm (4 mils) 8.6 cm (3.42 in) 11.7 cm (4.6 in)
R 0.125 MM 0.125 mm (5 mils) 7.6 cm (3 in) 14.7 cm (5.8 in)
0.25 0.25 mm (10 mils) 3.8 cm (1.52 in) 21.6 cm (8.5 in)
0.5 0.5 mm (20 mils) 1.8 cm (0.72 in) 28.7 cm (11.3 in)
R1MM 1 mm (40 mils) 5.4 cm (2.12 in) 37.6 cm (14.8 in)
UPC/EAN 120010010100 0.33 mm (13 mils) 2.8 cm (1.12 in) 23.6 cm (9.3 in)
PDF417 10 mil 0.254 mm (10 mils) 7.6 cm (3 in) 14.7 cm (5.8 in)
15 mil 0.381 mm (15 mils) 5.6 cm (2.22 in) 16.7 cm (6.6 in)
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 147
8"
4"
6"
2"
0"
2"
4"
in
04540353025201510550
0" 18"16"14"12"10"8"6"4"2" 20"
100% contrast UPC/
EAN
0.5 mm/20 mil
1 mm/40 mil
6"
8"
10"
10"
0.25 mm/10 mil
0.125 mm/
5 mil
cm
10
5
0
5
10
15
20
20
15
25
25
Linear Imager Minimum Reading Distances: This graphic does not include the 2.247 cm (0.885 in)
setback for the CK30.
Appendix A — Specifications
148 CK30 Handheld Computer User’s Manual
Standard Range Laser Reading Distances
Minimum reading distances are measured in the dark (0 lux).
Minimum Reading Distances With 2.189 cm (0.862 in) Setback
Symbology Density Minimum Distance Maximum Distance
Code 39 0.1 mm (4 mils) 6.954 cm (2.738 in) 9.748 cm (3.838 in)
0.125 mm (5 mils) 6.192 cm (2.438 in) 12.796 cm (5.038 in)
0.25 mm (10 mils) 5.430 cm (2.138 in) 27.782 cm (10.938 in)
0.5 mm (20 mils) 4.922 cm (1.938 in) 48.610 cm (19.138 in)
1 mm (40 mils) 6.192 cm (2.438 in) 61.818 cm (24.338 in)
UPC/EAN 0.33 mm (13 mils) 3.906 cm (1.538 in) 32.862 cm (12.938 in)
PDF417 0.17 mm (6.6 mils) 6.192 cm (2.438 in) 17.876 cm (7.038 in)
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 149
in
cm
070605040302010
0" 28"24"20"16"12"8"4"
PDF417 6.6 mils
0.125 mm / 5 mils
0.25 mm / 10 mils
0.5 mm / 20 mils
1 mm / 40 mils
15
5
5
15
20
25
30
30
25
35
35
20
10
0
10
6"
2"
2"
6"
8"
10"
12"
12"
10"
14"
14"
8"
4"
0”
4"
100% contrast UPC/EAN
Standard Range Laser Minimum Reading Distances: This graphic does not include the 2.189 cm
(0.862 in) setback for the CK30.
Appendix A — Specifications
150 CK30 Handheld Computer User’s Manual
Accessories for the CK30
You can use these accessories (sold and ordered separately) with
the CK30. To order accessories, contact your local Intermec
sales representative.
851-082-xxx Power Supply
Provides power to all CK30 communication docks and chargers
except for the AC3.
AA2 Serial Cable Adapter (P/N 236-069-xxx)
The AA2 serial cable adapter converts the CK30 serial connector
to a DB 9 serial connector which includes power on pin 9.
AA3 Serial Cable Adapter (P/N 236-070-xxx)
The AA3 serial adapter is a 26-pin dual-row connector to DB-9
connector that connects directly to the bottom of the CK30.
This adapter does not include power on pin 9.
AB1G Battery (P/N 318-020-xxx)
Use the lithium-ion battery to provide main power to the
computer.
AC1 4-Slot Battery Charger (P/N 852-904-xxx)
Use the AC1 to charge up to four AB1G batteries at a time. The
battery charger is designed to sense when a battery is fully
charged and not overcharge it, ensuring long and consistent
battery life.
AC2 4-Bay Battery Charging Dock (P/N 852-905-xxx)
Use the AC2 to charge up to four AB1G batteries without
having to remove them from the CK30. You can insert up to
four CK30s with batteries installed making it easy to remember
to charge your batteries overnight.
AC3 8-Slot Battery Charging Dock (P/N 852-906-xxx)
Use the AC3 to charge up to eight AB1G batteries without
having to remove them from the CK30. This dock requires the
851-064-xxx power supply.
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 151
AD1 Communications Dock (P/N 225-709-xxx)
Use the AD1 to charge your AB1G battery and provide power to
your CK30 while still having the ability to communicate via a
serial, Ethernet, or USB port.
AD2 4-Bay Communications Dock (P/N 225-710-xxx)
Use the AD2 to hold up to four CK30s with a battery installed.
The AD2 dock charges the batteries, provides power to the
computer, provides one Ethernet connector, and provides a
serial port for each inserted CK30.
AG1 Protective Case
The protective case provides a clear vinyl covering to protect the
screen and keypad area.
AG2 Protective Boot
The protective boot provides additional ruggedness for the
CK30.
CK30 and CK31 Handle (P/N 203-754-xxx)
The handle works with all models of the CK30 and CK31 and
provides a convenient scanning trigger.
AL1 Holster and Belt
The holster and belt provide an easy way for you to carry the
CK30 while not using it. The holster and belt support either
right or left-handed use and you can use it to carry a CK30 with
or without a handle. You can only use this accessory with a
CK30 that has either the 1D linear imager or the 2D imager.
AL2 Handstrap
The removable and adjustable handstrap make it easy for you to
hold and use the CK30 without tiring your hand.
AL3 Swiveling Belt Clip
Use the swiveling belt clip to store your CK30 while not in use.
Once you have attached the belt clip, it is easy to insert and
remove the CK30 as necessary.
Appendix A — Specifications
152 CK30 Handheld Computer User’s Manual
AV1 Vehicle Cradle
Use the AV1 vehicle to attach your CK30 to a vehicle, such as a
forklift. The vehicle cradle provides protection from vibrations
that exceed the level the CK30 can withstand alone.
Decoded Serial Adapter (P/N 225-715-001)
The decoded serial adapter converts the 26-pin serial port on the
CK31 into a DB9 (9-pin) male serial connector that you can
connect to a decoded scanner.
Undecoded Serial Adapter (P/N 225-714-001)
The undecoded serial adapter converts the 26-pin serial port on
the CK31 into a DB9 (9-pin) male serial connector that you can
connect to an undecoded scanner.
Typing Characters Not Printed on the Keypad
Each keypad uses hidden key sequences to access characters not
printed on the keypad overlay. Use the next tables to understand
how to access these hidden characters on the different keypads.
Typing Hidden Characters on the Standard Keypads
Press This Key Sequence on One of the Keypads: To
Type: 42-Key 52-Key
$ Not hidden C and then 6
` C and then F9 C and then G
! Not hidden C and then I
“ C and then F6 C and then K
' C and then F7 C and then L
{ C and then F11 C and then N
} C and then F12 C and then O
: C and then F3 C and then P
; C and then F4 C and then Q
| C and then F8 C and then R
? Not hidden C and then S
~ C and then F10 C and then T
Y C and then Alpha Not hidden
, C and then Right Enter Not hidden
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 153
Typing Hidden Characters on the International Keypads
Press This Key Sequence on One of the Keypads: To
Type: 42-Key 50-Key 52-Key
$ Not hidden Not hidden C and then
6
{ B and then a C and then S C and then
9
} B and then b C and then T C and then
0
< B and then _ Not hidden Not hidden
> B and then ` Not hidden Not hidden
] C and then 9 Not hidden Not hidden
[ C and then Tab Not hidden Not hidden
, C and then Right
Enter
Not hidden Not hidden
Appendix A — Specifications
154 CK30 Handheld Computer User’s Manual
Typing Hidden Characters on the 3270/5250 TE Keypads
Press This Key Sequence on One of the Keypads: To
Type: 42-Key 52-Key
$ Not hidden C and then 6
< B and then _ Not hidden
> B and then ` Not hidden
] C and then Alpha Not hidden
[ C and then Tab Not hidden
` Not applicable C and then G
! Not hidden C and then I
“ Not applicable C and then K
‘ Not applicable C and then L
{ B and then a C and then N
} B and then b C key and then O
: Not applicable C and then P
; Not applicable C and then Q
? Not hidden C and then R
~ Not applicable C and then T
, C and then Right Enter Not hidden
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 155
Typing Hidden Characters on the VT/ANSI TE Keypads
Press This Key Sequence on One of the Keypads:
To Type: 42-Key 52-Key
$ Not hidden C and then 6
` Not applicable C and then G
! Not hidden C and then I
« Not applicable C and then K
‘ Not applicable C and then L
{ B and then c C and then N
} B and then d C key and then O
: Not applicable C and then P
? C and then 5 C and then R
] C and then Alpha Not hidden
[ C and then Tab Not hidden
< B and then _ Not hidden
> B and then ` Not hidden
, C and then Right Enter Not hidden
Appendix A — Specifications
156 CK30 Handheld Computer User’s Manual
Pin Assignments for the Serial Port
Use the following illustration and table to understand the
pinouts on the 26-pin serial port of the CK30.
Pin 13
Pin 14
Pin 1
Pin 26
Identifying the Pins in the CK30 Serial Port
Pin Assignments for the Serial Port
Pin
Signal Name
I/O to
Terminal
Description
1 GND Ground
2 VCC_EXT (5V) O External 5V @ 500 mA maximum output
3 TXD O RS-232 TXD
4 RTS O RS-232 RTS
5 DTR O RS-232 DTR
6 RXD I RS-232 RXD
7 CD I RS-232 DCD (ActiveSync wakeup)
8 CTS I RS-232 CTS
9 DSR I RS-232 DSR
10 VIDEO I DBP from tethered undecoded scanner
11 SOS I Start of scan from tethered undecoded scanner
12 TETH_SCAN I Active low input used to indicate an external
scanner connection
Appendix A — Specifications
CK30 Handheld Computer User’s Manual 157
Pin Assignments for the Serial Port (continued)
Pin
Signal Name
I/O to
Terminal
Description
13 GND Ground
14 GND Ground
15 TRIGGER I Trigger input from tethered undecoded scanner
16 LASEN O Laser enable output to tethered undecoded scanners
17 BEEP O Beep output to tethered undecoded scanner
18 GOODREAD O Good Read output to tethered undecoded scanners
19 VBUS I USB Wake-up (5V power from USB host)
20 UDC- I/O USB DATA – (Client)
21 UDC+ I/O USB DATA + (Client)
22 TX+ O Ethernet TPETXP
23 TX- O Ethernet TPETXN
24 RX+ I Ethernet TPERXP
25 RX- I Ethernet TPERXN
26 GND Ground
Appendix A — Specifications
158 CK30 Handheld Computer User’s Manual
CK30 Handheld Computer User’s Manual 159
Default Settings
B
Appendix B — Default Settings
160 CK30 Handheld Computer User’s Manual
Default Configuration Settings
Use the following tables to see the default configuration settings
of the CK30. If you restore the CK30 to factory default settings,
it will use these values. The tables are organized according to the
options in the Configuration Utility. The options you see on
your CK30 depend on which decode algorithm you have
enabled. See the Intermec Computer Command Reference Manual
for more information.
Default Scanner Configuration
Symbology Default Value
AustraliaPost Disabled
Aztec Disabled
BPO Disabled
Disabled Disabled
Codabar Disabled
Codablock Disabled
Code 11 Disabled
Code 2 of 5 Disabled
Code 39 Enabled
Code 93 Disabled
Code 128 Enabled
Datamatrix Enabled
DutchPost Disabled
EAN.UCC
Composite
Disabled
Interleaved 2 of 5 Disabled
JapanPost Disabled
Matrix 2 of 5 Disabled
Maxicode Disabled
Micro PDF417 Disabled
MSI Disabled
PDF417 Enabled
Appendix B — Default Settings
CK30 Handheld Computer User’s Manual 161
Default Scanner Configuration (continued)
Symbology Default Value
Planet Disabled
Plessey Disabled
Postnet Disabled
QR Code Disabled
RSS Disabled
Telepen Disabled
TLC 39 Disabled
UPC/EAN Enabled
Symbology Options Default Value
Preamble No characters (disabled)
Postamble No characters (disabled)
Global Symbology ID Disable
Scanner Model Default Value
Depends on internal
scanner option or
tethered scanner
Depends on internal scanner option or
tethered scanner
Scanner Settings Scanner Option Default Value
Triggering Mode Imager only Level
Aim then Scan Laser only Disable
Hardware Trigger Any scanner Enable
Turn Off After Good Read Any scanner Enable/One-shot
Scanner Port Settings Default Value
Baud Rate 9600 bps
Data Bits 7 bits
Parity Even
Stop Bits 2 stop bit
Appendix B — Default Settings
162 CK30 Handheld Computer User’s Manual
Default Scanner Configuration (continued)
Imager Settings Default Value
1D Omni-directional Decode
Enable
Enable
Lighting Mode Illum LED Priority
Lighting Goal 60
Image Dimension
Bottom Position
Top Position
479
0
Aimer LED Duration 0 ms
Sticky Aimer LED Duration 0 ms
Decode Security Settings Default Value
Consecutive Data Validation 0
Identical Consecutive Timeout 300 ms
Different Consecutive Timeout 0 ms
Virtual Wedge Settings Default Value
Virtual Wedge Enable Enable
Grid Null
Default Communications Configuration
Communication Settings Default Value
Device Name WindowsCE
802.11 Radio Settings Default Value
Security Choice Funk Security
Funk Security
Active Profile
Profile Label
Network Type
Channel
SSID
Power Mode
8021x
Profile 1
Profile_1
Infrastructure
3
INTERMEC
Disabled (CAM)
None
Appendix B — Default Settings
CK30 Handheld Computer User’s Manual 163
Default Communications Configuration (continued)
802.11 Radio Settings Default Value
Funk Security (continued)
Association
Encryption
Pre-Shared Key
Open
None
Null
IP Settings
DHCP
DHCP Client Identifier
Primary DNS
Secondary DNS
Primary WINS
Secondary WINS
Enabled
Null
0.0.0.0
0.0.0.0
0.0.0.0
0.0.0.0
Bluetooth Settings Default Value
Power On
Class of Device Unavailable
IBT 0.16
Radio Unavailable
Device Address Text string
PSK Settings Default Value
Protocol Selection TCP/IP
Remote Connection
Host IP
Host Port
Controller IP
Controller Port
0.0.0.0
5555
0.0.0.0
5555
Serial Port
Baud Rate
Parity
Data Bits
Stop Bits
Flow Control
Protocol
EOM1
EOM2
SOM
115200 bps
Even
7 bits
1 stop bit
None
Configurable
0x03
No characters
0x02
Appendix B — Default Settings
164 CK30 Handheld Computer User’s Manual
Default Communications Configuration (continued)
PSK Settings Default Value
Serial Port (continued)
Reader Command
LRC
Handshake
Enabled without TMF
Disable
0x00 - Disable
UDP Plus Settings Default Value
UDP Plus Activate Disable
Controller IP 0.0.0.0
Controller Port 5555
Ack Delay Upper Limit 5000 ms
Ack Delay Lower Limit 300 ms
Retries 7
Send Timer 20 s
Receive Timer 45 s
Default Device Settings Configuration
Device Settings Default Value
Date and Time
Date
Time
Select Time Zone
Adjust for Daylight Time
January 1, 2015
Time of current update
GMT-8 Pacific US
Enable
Beeper Volume Very high
Number of Good Read Beeps One
Beeper Duration
Good Read Beep
Low Beep
High beep
80 ms
100 ms
150 ms
Beeper Frequency
Good Read Beep
Low Beep
High beep
1950 Hz
512 Hz
1950 Hz
Appendix B — Default Settings
CK30 Handheld Computer User’s Manual 165
Default Device Settings Configuration (continued)
Device Settings Default Value
Display
Backlight Timeout
Max. Backlight Level
Backlight Level High
Backlight Level Low
Backlight Level
Backlight on Good Read
Display Contrast
Screen Rotation
15 seconds
Low
High
High
High
Off
Depends on display type
Disable
Keypad
Adjust Beeper Volume
Task Manager (Alt-Tab)
Configure Boot
Functionality
Enable
Enable
Warm boot
Auto Shutoff 3 minutes
Backup Files Location Flash File System
Start Page \windows\itcbrowserCK30.htm
Use F1-F5 as URL Keys URL Shortcuts
Pass Function Keys to Browser Function Keys to HTML
Set URL’s for Function Keys N/A
Default ION Configuration
ION Configuration Default Value
Run ION Client Off
ION Server 1
ION List File SSCK30.cab
Appendix B — Default Settings
166 CK30 Handheld Computer User’s Manual
CK30 Handheld Computer User’s Manual 167
Reprogrammable Keypad
C
Appendix C — Reprogrammable Keypad
168 CK30 Handheld Computer User’s Manual
Reprogramming the Keypad
You can use the reprogrammable keypad utility of the CK30 to:
• change the functionality of keypad keys or key combinations.
• create keypad macros.
Use this table to understand how to navigate through the
reprogrammable keypad utility.
To Do This: Press This Key:
Accept changes and advance to next dialog
box
Enter
Cancel a procedure Esc
Move between fields Tab
Move backward a field Shift Tab
Select or clear a radio button or check box Space
Move up or down selections within a box U or D
Changing the Functionality of Keypad Keys or Key Combinations
Use the reprogrammable keypad utility to change the
functionality of keypad keys or key combinations. The
reprogrammable keypad utility enables you to:
• Program any Unicode character to any key or modified key
combination.
• Program any Virtual Key/Unicode character to any key or
modified keystroke.
• Use any key as a function key such as backlight and contrast.
• Launch an application from a key or key combination.
• Remap hardware scan codes.
Note: The only key you cannot reprogram is the I key.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 169
Starting the Reprogrammable Keypad Utility
Before you can reprogram any key, you need to enable the
reprogrammable keypad utility.
To enable the reprogrammable keypad utility
1 Open File Manager.
2 From the \Windows directory, select FilterKeysToggle.exe
and press Enter.
3 From the dialog box, select Run and then press Enter. The
Key Program Feature dialog box appears.
4 Select Yes and press Enter.
5 Press Ctl Alt Shift U. The reprogrammable keypad utility
appears.
Programming a Unicode Character
You can program any Unicode character to any key or modified
key combination.
To program a Unicode character
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
Appendix C — Reprogrammable Keypad
170 CK30 Handheld Computer User’s Manual
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Unicode Character and press Enter. The Unicode
dialog box appears.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 171
7 Select the Entry Mode for the Unicode character.
Entry
Mode
Description
Literal You enter the actual character that the key
combination produces.
Hex You enter a hex string. The hex string must be
preceded by 0x. The range is from 0x0 to 0xFFFF.
Decimal You enter a decimal string. The range is from 0 to
65535.
8 Press Tab to select the Enter New Character text field.
9 Type the new character or string and press Enter. A dialog
box appears asking if you want to commit your new entry to
permanent storage.
10 Select Yes or No and press Enter.
Programming a Virtual Key or Unicode Character
You can program any virtual key or Unicode character to any
key or modified key combination.
To program a virtual key or Unicode character
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
Appendix C — Reprogrammable Keypad
172 CK30 Handheld Computer User’s Manual
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Reprogram VKEY and press Enter. The Virtual Key
(Vkey) dialog box appears.
7 Select the Entry Mode for the Vkey character.
Entry
Mode
Description
Hex You enter a hex string. The hex string must be
preceded by 0x. The range is from 0x0 to 0xFFFF.
Decimal You enter a decimal string. The range is from 0 to
65535.
8 Press Tab to select the Vkey text field.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 173
9 Type the Vkey string and press Tab to select the Unicode
field.
10 Type the Unicode string and press Enter. A dialog box
appears asking if you want to commit your new entry to
permanent storage.
11 Select Yes or No and press Enter.
Programming Any Key as a Function Key
You can program any key to work as a function key. You can
choose for your function key to behave as:
• Scanner Trigger
• Backlight Key
• Contrast Key
• Volume Key
• Mouse Key Toggle
• Rotate Display
• Insert VKey
• LWIN VKey (Menu launch on CK30)
• Delete VKey
• Backtab VKey
• Pan Mode Toggle
• High Contrast Toggle (Accessibility changes to system colors)
• Contrast Lighter
• Contrast Darker
• Reprogram Key (key sequence to launch the reprogrammable
keypad utility)
• Reprogram Key Delete (deletes the key sequence to launch
the reprogrammable keypad utility)
• Record MACRO (record a new key sequence to launch the
Macro Utility)
• Delete MACRO (deletes the key sequence to launch the
Macro Utility)
Appendix C — Reprogrammable Keypad
174 CK30 Handheld Computer User’s Manual
To program any key as a function key
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Keyboard Command and press Enter. The Keyboard
Command Select dialog box appears.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 175
7 Select the desired function from the list and press Enter. A
dialog box appears asking if you want to commit your new
entry to permanent storage.
8 Select Yes or No and press Enter.
Launching an Application From a Key or Key Combination
You can program any key or key combination to launch an
application.
To program a key or key combination to launch an application
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
Appendix C — Reprogrammable Keypad
176 CK30 Handheld Computer User’s Manual
4 Select the modifier or function keys that you want to press
before you access the key you are modifying. For example, if
you want to press Shift to access the reprogrammed key, you
select Shift. You do not need to select a modifier or function
key.
5 Press Enter. The Key Response dialog box appears.
6 Select Run Program and press Enter. The application dialog
box appears.
7 In the Application to run text box, type the location of the
application you want to launch or click Browse to locate the
application.
8 (Optional) Enter any command line parameters you want to
use.
9 Press Enter. A dialog box appears asking if you want to
commit your new entry to permanent storage.
10 Select Yes or No and press Enter.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 177
Remapping a Hardware Scan Code
You can remap the keys on the keypad to function the way you
want them to function for your work environment. For example,
you can remap the left Enter key to function as the right Enter
key on a 52-key keypad. This remapping is useful for a left-
handed person. When you remap a key, it ignores the select
modifiers dialog box.
To remap a key
1 Start the reprogrammable keypad utility.
2 Press the key you want to reprogram twice. The hexadecimal
scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
4 Press Enter. The Key Response dialog box appears.
5 Select Modify Scan code and press Enter. The Press Key to
Translate dialog box appears.
Appendix C — Reprogrammable Keypad
178 CK30 Handheld Computer User’s Manual
6 Press the new key you want the scan code remapped to twice.
7 Press Enter. A dialog box appears asking if you want to
commit your new entry to permanent storage.
8 Select Yes or No and press Enter.
Removing One or All Reprogramming Modifications
You can remove all reprogramming modifications you made or
pick a specific modification to remove. Another way you can
remove all modifications is by choosing to restore defaults. For
help restoring defaults, see “Restoring Default Settings” on page
39.
To remove all reprogramming modifications
1 Press Ctl Alt Shift D. The Remove all keypad modifications
dialog box appears.
2 Select Yes and press Enter. A dialog box appears asking if you
want to remove the entry from permanent storage.
3 Select Yes or No and press Enter. You will hear a beep when
your changes are successful.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 179
To remove one reprogramming modification
1 Press Ctl Alt Shift D. The Remove all keypad modifications
dialog box appears.
2 Select No and press Enter. The next dialog box appears.
3 Press the key containing the modification you want to remove
twice and press Enter. The select modifiers dialog box
appears.
4 Select the modifiers that you have assigned to the key and
press Enter. You will hear a beep when your changes are
successful.
Finding the Registry Entries for Keypad Changes
The CK30 provides registry files for each keypad change you
make. These files are located at:
\CK_FFS\KeypadMods\KeypadModxxxx.reg
Each modification has its own entry. To combine entries, copy
all the keys into a single registry file and combine identical keys
to contain the data from both files.
Appendix C — Reprogrammable Keypad
180 CK30 Handheld Computer User’s Manual
For example if one .reg file contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
0a,00,00,00,04,00,00,00,00,00
And the other .reg contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
11,00,01,00,03,00,00,00,00,00
"KeyFilterProcess0x111"="\Windows\cmd.exe"
"KeyFilterCmd0x111"="test"
Your combined reg file should look like this:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
11,00,01,00,03,00,00,00,00,00,
0a,00,00,00,04,00,00,00,00,00
"KeyFilterProcess0x111"="\Windows\cmd.exe"
"KeyFilterCmd0x111"="test"
Creating Keypad Macros
A keypad macro is a sequence of keys mapped to a single key or
key combination. Keep the following considerations in mind
when programming with macros:
• You can only use one macro at a time.
• Do not use scan triggers in macros because they are timing
dependent.
• Avoid using key sequences that launch applications because of
timing issues.
• The best use of macros is as a tool for repetitive data entry.
Use this table to understand the macro icons that appear in the
status bar.
Icon Description
You are recording a macro.
You are deleting the macro.
You are playing the macro.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 181
Starting the Keypad Macro Utility
Before you can record a macro, you need to enable the keypad
macro utility.
To enable the keypad macro utility
1 Open File Manager.
2 From the \Windows directory, select FilterKeysToggle.exe
and press Enter.
3 From the dialog box, select Run and then press Enter. The
Key Program Feature dialog box appears.
4 Select Yes and press Enter.
5 Press Ctl Alt Shift B. The keypad macro utility appears.
Recording a Keypad Macro
The best use of a macro is for entering repetitive data. However,
you can also record a series of steps in a procedure.
To record a keypad macro
1 Start the keypad macro utility.
2 Press the key you want to activate the macro twice. The
hexadecimal scan code for the key appears in both fields.
3 Press Enter. The select modifiers dialog box appears.
Appendix C — Reprogrammable Keypad
182 CK30 Handheld Computer User’s Manual
4 Select the modifier or function keys that you want to press
before you activate the macro. For example, if you want to
press Shift to activate the macro key, you select Shift. You do
not need to select a modifier or function key.
5 Press Enter. The select timing dialog box appears.
6 Select Timed or Manual for Key Down Delay and Key Up
Delay. If you select Timed, the key response delay matches
the timing of the key press. If you select Manual, you need to
enter the time for the delay.
7 Press Enter. The macro entry dialog box appears.
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 183
8 Select Yes to launch Pocket Word if you want to enter data
for the macro. Select No to use the Shell for recording your
macro.
9 Either enter data in Pocket Word or perform a process in the
Shell.
10 Press Ctl Alt Shift B to stop recording the macro. The
reprogram key dialog box appears.
11 Select Yes to accept your macro. A dialog box appears asking
if you want to commit your macro to permanent storage.
12 Select Yes or No and press Enter.
Removing All or One Keypad Macro
You can remove all macros or pick a specific macro to remove.
To remove all macros
1 Press Ctl Alt Shift C. The Remove all keypad macros dialog
box appears.
2 Select Yes and press Enter. A dialog box appears asking if you
want to remove the entry from permanent storage.
Appendix C — Reprogrammable Keypad
184 CK30 Handheld Computer User’s Manual
3 Select Yes or No and press Enter. You will hear a beep when
your changes are successful.
To remove one macro
1 Press Ctl Alt Shift C. The Remove all keypad modifications
dialog box appears.
2 Select No and press Enter. The next dialog box appears.
3 Press the key that activates the macro twice and press Enter.
The select modifiers dialog box appears.
4 Select the modifiers that you have assigned to the macro key
and press Enter. You will hear a beep when your changes are
successful.
Finding the Registry Entries for Keypad Macros
Registry files for each keypad macro are provided for you. These
files are located at:
\CK_FFS\KeypadMods\KeypadModxxxx.reg
Appendix C — Reprogrammable Keypad
CK30 Handheld Computer User’s Manual 185
Each macro has its own entry. To combine entries, copy all the
keys into a single registry file and combine identical keys to
contain the data from both files.
For example if one .reg file contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
08,00,0d,00,06,00,06,00,00,00
"KeyMacro0xd08"=hex:\
08,00,00,00,00,00,00,00,\
08,f0,00,00,7a,00,00,00,\
10,00,00,00,19,00,00,00,\
10,f0,00,00,01,00,00,00,\
18,00,00,00,19,00,00,00,\
18,f0,00,00,6e,00,00,00
And the other .reg contains:
[HKEY_LOCAL_MACINE\HARDWARE\DEVICEMAP\KEYBD]
"ScancodeFilterArray"=hex:\
0d,00,05,00,06,00,06,00,00,00
"KeyMacro0x50d"=hex:\
0a,00,00,00,00,00,00,00,\
0a,f0,00,00,a0,00,00,00,\
11,00,00,00,19,00,00,00,\
11,f0,00,00,6c,00,00,00,\
19,00,00,00,19,00,00,00,\
19,f0,00,00,6b,00,00,00
Your combined reg file should look like this:
"ScancodeFilterArray"=hex:\
08,00,0d,00,06,00,06,00,00,00,
0d,00,05,00,06,00,06,00,00,00
"KeyMacro0xd08"=hex:\
08,00,00,00,00,00,00,00,\
08,f0,00,00,7a,00,00,00,\
10,00,00,00,19,00,00,00,\
10,f0,00,00,01,00,00,00,\
18,00,00,00,19,00,00,00,\
18,f0,00,00,6e,00,00,00
"KeyMacro0x50d"=hex:\
0a,00,00,00,00,00,00,00,\
0a,f0,00,00,a0,00,00,00,\
11,00,00,00,19,00,00,00,\
11,f0,00,00,6c,00,00,00,\
19,00,00,00,19,00,00,00,\
19,f0,00,00,6b,00,00,00
Appendix C — Reprogrammable Keypad
186 CK30 Handheld Computer User’s Manual
CK30 Handheld Computer User’s Manual 187
Index
I
Index
188 CK30 Handheld Computer User’s Manual
Symbols and Numbers
B key. See orange key
C key. See green key
E key, illustrated, 9, 10, 11
I key
illustrated, 9, 10, 11
modifying functionality, 15
using, 14
M or N, changing contrast, 17
+1 command, saving changes to flash, 76
128X wand, attaching, 26
1550, attaching scanner, 26
1551 or 1553 scanner
attaching scanner, 26
energy saver mode, 27
troubleshooting, 137
1D linear imager. See linear imager
26-pin serial port assignments, 156
3270/5250 TE keypads, typing hidden
characters, 154
42-key keypad
Alpha key, 13
illustrated, 9
4-bay battery charging dock, AC2
accessory, 150
4-bay communications dock, accessory,
151
4-slot battery charger, AC1 accessory, 150
50-key keypad, illustrated, 10
52-key keypad, illustrated, 11
802.11b/g radio
communications, configuring, 48
default configuration, 162
802.1x security
configuring
Funk security, 63
Microsoft security, 64
overview, 63
troubleshooting, 129–31
851-064-xxx power supply, described, 150
851-082-xxx power supply, described, 150
8-slot battery charging dock, AC3
accessory, 150
A
AA2 serial cable adapter accessory
attaching, 29
described, 150
AA3 serial cable adapter accessory,
described, 150
AB1G battery
described, 150
using, 5
AC1 4-slot battery charger accessory,
described, 150
AC2 4-bay battery charging dock
accessory, described, 150
AC3 8-slot battery charging dock
accessory, described, 150
access points, determining best locations,
120
accessing, System Main Menu, 94
accessories, described, 150
Active Directory, using to issue certificates,
69
ActiveSync
installing and establishing a partnership,
86
using to copy and install files, 88
using to install applications, 85
using to upgrade operating system, 103
AD1 communications dock, described,
151
AD2 4-bay communications dock,
described, 151
Admin mode
entering, 100
exiting, 102
AG1 protective case, described, 151
AG2 protective boot, described, 151
AH1 handle. See CK30 and CK31 handle
AL1 holster and belt, described, 151
AL2 handstrap, described, 151
AL3 swiveling belt clip, described, 151
Alpha key, using on the 42-key keypad, 13
Antares, Trakker, applications, converting,
83
Index
CK30 Handheld Computer User’s Manual 189
application
closing, 99
converting a Trakker Antares, 83
customizing how they load, 91
developing a web-based, 79
installing
with ActiveSync, 85
with Avalanche, 90
with FTP server, 89
with SD card, 89
with SmartSystems Console, 90
launching
automatically, 91
from a key or key combination, 175
loading on CK30, customizing, 91
managing, 98
properties, viewing, 100
running
from File Manager, 95
from the Command Line, 96
saving changes from host, 76
switching between, 100
viewing
all currently running, 98
properties, 100
ASCII, attaching scanner, 26
audio feedback. See beeps
authentication, troubleshooting 802.1x
security, 129–31
automatically launching your application,
91
AutoRun
AutoRun.dat file, 91
AutoRun.exe file, 91
customizing how applications load, 91
sample AutoRun.dat file, 92
AV1 vehicle cradle, described, 152
Avalanche, using to remotely manage the
CK30, 90
B
backing up files, 102
backup battery
10 minutes to replace main battery, 5
described, 110
very low, 111, 128, 129
Backup Battery Very Low dialog box
described, 111
troubleshooting, 128, 129
bar codes
saving configuration changes by
scanning, 76
scanning
most symbologies, 23
overview, 22
PDF417, 24
scanning to configure the CK30, 41
symbologies
enabled by default, 22
supported, 145
troubleshooting, 134
battery
AB1G accessory, 150
Backup Battery Very Low dialog box,
111, 128, 129
blinking light or on solid, 5
charger
AC1 accessory, 150
AC2 accessory, 150
AC3 accessory, 150
charging times, 6
checking status, 8
installing, 7
light, illustrated, 20
low icon, understanding, 110
maximizing life, 7
status icons, 8
understanding voltage, 110
using, 5
when to swap, 110
Battery Information, diagnostics screen,
109
Battery light, illustrated, 20
beeper volume
changing, 21
disabling keypad, 14
beeps
testing, 123
understanding, 21
belt clip, AL3 swiveling, accessory, 151
blue light. See Intermec Ready-to-Work
indicator
Index
190 CK30 Handheld Computer User’s Manual
Bluetooth
commands, described, 54
configuring, 53
Console, diagnostics tool, 111
default configuration, 163
discovering devices, 53
settings, described, 54
wireless printing, configuring, 53
boot, protective, AG2, 151
Bootcode Version, diagnostic screen, 112
booting
changing I key functionality, 15
CK30, 139
cold, 139
warm, 139
C
CAB file, using to install applications, 84
cables
for serial adapters, 28
scanner, supported, 26
calling Product Support, 126
capitalizing characters, 13
Caps Lock, using, 13
card, SD
cannot find SDMMC Disk folder, 129
CK30 will not boot from card, 129
how to access files, 85
inserting or removing, 30
troubleshooting, 129
using to install applications, 89
using to store applications, 85
certificates
issued by Active Directory, 69
issued by third-party CA, 70
loading
available methods, 69
correct date and time required, 69
Enroll Certificates application, 69
Import Root Cert and Import User
Cert applications, 70
multiple, 72
overview, 69
changing your password, 101
characters not printed on keypad, typing,
152
charging dock
AC1, 4-slot, battery, 150
AC2, 4-bay, battery, 150
AC3, 8-slot, battery, 150
charging times, battery, 6
CK_FFS folder, using to store applications,
85
CK30
Command Reference Manual, described,
xiii
default configuration settings, 160, 164,
165
description, 2
model features, 3
troubleshooting, guide to, 125
upgrading the operating system, 103
CK30 and CK31 handle, described, 151
cleaning
scanner window, 140
screen, 140
click and drag, with mouse pointer, 19
closing an application, 99
cold boot, 139
configuring I key to perform, 15
preserving files through, 102
saving configuration changes through,
75
color-coded keys, using, 12
COM port locked up, 134
Command Line, using to run an
application, 96
Command Reference Manual, Intermec
Computer, described, xiii
communications
configuration menu option, 38
default configuration, 162
communications dock
AD1 accessory, 151
AD2 accessory, 151
configuration commands
bar codes, scanning to configure, 41
definitions. See Intermec Computer
Command Reference Manual
sending through the network, 42
troubleshooting, 127
Index
CK30 Handheld Computer User’s Manual 191
configuration number
finding, 114, 126
locating on the configuration label, 2
Configuration Utility
exiting, 40
menu options, described, 38
menu structure, illustrated, 37
navigating within, 38
opening, 36
configuration, default settings, 160
configuring
802.11b/g radio communications, 48
802.1x security
Funk security, 63
Microsoft security, 64
troubleshooting, 129–31
Bluetooth wireless printing, 53
default settings, 160
Ethernet communications, 51
LEAP security, 66
Microsoft security, 57
saving changes to flash memory, 75
security, 55
serial communications, 46
static WEP security, 67
TCP/IP network parameters, 48
UDP Plus network parameters, 50
VPN, 73
WEP security
Funk security, 67
Microsoft security, 68
WPA security, 57
configuring the CK30
by scanning bar codes, 41
example, through the network, 45
parameters, 34
saving changes to flash memory, 75
through the network, 42
using EasySet configuration labels, 41
using Setup Assistant, 35
using SmartSystems, 40
using the Configuration Utility, 36
contacting Intermec by phone, xii
contrast
changing, 17
Contrast Test, diagnostic screen, 112
converting a Trakker Antares application,
83
copy files
to CK30 using ActiveSync, 88
using File Manager, 97
copyright information, xiv
CPU Monitor, diagnostics screen, 113
CPU Register, reading, 121
customizing how applications load on the
CK30, 91
D
Data Collection configuration menu
option, 38
dcBrowser documentation, 4
decoded serial adapter
attaching, 28
cables, 29
described, 152
default configuration
restoring, 39
scanner, 160
settings, 160
deleting a file, 96
device IP address, viewing, 118
Device Settings configuration menu
option, 38
device settings, default configuration, 164
DHCP server IP address, viewing, 118
diagnostics
Battery Information, 109
Bluetooth Console, 111
Bootcode Version, 112
Contrast Test, 112
CPU Monitor, 113
Display Test, 114
Hardware Configuration Table, 114
Installed Fonts, 115
IVA Versions, 115
Keypad Test, 116
LED Test, 116
Memory Information, 117
Net Connect Test, 117, 119
Net Interface Information, 118
Operating System Version, 119
Radio Driver Version, 120
Radio Information, 120
Index
192 CK30 Handheld Computer User’s Manual
diagnostics (continued)
RAM Monitor, 121
Read CPU Registers, 121
Security Information, 122
Sound Test, 123
using, 108
diagram, Configuration Utility, 37
dimensions, physical, 144
disabling security, 73
Display Test, diagnostics screen, 114
dock
AD1 communications, 151
AD2 4-bay communications, 151
downloading manuals from web, xiii
E
EasySet, using to print configuration bar
codes, 41
electrical specifications, 144
energy saver mode
requires special cable, 28
troubleshooting, 137
using, 27
Enroll Certificates application, using to
load certificates, 69
environmental specifications, 144
Ethernet
communications, configuring, 51
icons, defined, 16
network diagram, 52
exiting
Configuration Utility, 40
System Main Menu, 94
F
factory default settings
cannot restore, 5
restoring, 39
features, CK30, 3
File Manager
opening, 95
using to copy a file, 97
using to delete a file, 96
using to run an application, 95
using to view file properties, 97
files
backing up, 102
copying with File Manager, 97
deleting with File Manager, 96
managing, 95
viewing the properties, 97
flash file system, 84
flash memory, saving configuration
changes, 75
fonts, viewing installed, 115
FTP server
using to install applications, 89
using to upgrade operating system, 103
function keys
programming any key to be, 173
using, 12
Funk security
configuring
LEAP security, 66
WEP security, 67
WPA2-802.1x, 59
WPA2-PSK, 60
WPA-802.1x, 59
WPA-PSK, 60
configuring 802.1x, 63
selecting a profile, 56
G
Good Read light
described, 20
illustrated, 20
troubleshooting, 135
green key, using, 12
H
handle, accessory, 151
handstrap, AL2 accessory, 151
Hardware Configuration Table,
diagnostics screen, 114
Hardware Diagnostics menu, 108
hardware scan code, remapping, 177
hidden characters, typing, 152
holster and belt, AL1 accessory, 151
host computer not receiving data,
troubleshooting, 132
humidity, specifications, 144
I
iBrowse
described, 4
opening, 79
Index
CK30 Handheld Computer User’s Manual 193
icons
battery status, 8
understanding macro, 180
understanding screen, 16
IE Browser
opening, 79
programming function keys to go to a
URL, 82
programming function keys to use web-
based application settings, 81
programming tips, 83
setting a start page, 81
setting URLs for function keys, 82
shortcut keys, 79
using Windows default function keys,
81
Import Root Cert application, using to
load certificates, 70
Import Root Certificates, using to load
certificates, 72
Import User Cert application, using to
load certificates, 70
Import User Certificates, using to load
certificates, 72
inserting, SD card, 30
Installed Fonts, diagnostics screen, 115
installing
ActiveSync, 86
applications
FTP server, 89
with ActiveSync, 85
with Avalanche, 90
with SD card, 89
with SmartSystems Console, 90
battery, 7
Intermec Computer Command Reference
Manual, xiii
Intermec Developer's Library (IDL), 78,
84
Intermec Ready-toWork indicator
described, 21
illustrated, 20
Intermec resource kits, 78
Intermec SDK. See Intermec Developer’s
Library (IDL)
international keypads
typing hidden characters, 153
using, 8
ION Client. See Intermec Computer
Command Reference Manual
ION Configuration menu option, 38
ION configuration, default settings, 165
IPSec, described, 73
IVA
IVA Versions, diagnostics screen, 115
version supported in this manual, 4
K
key
B, illustrated, 9, 10, 11
C, illustrated, 9, 10, 11
E, illustrated, 9, 10, 11
I, illustrated, 9, 10, 11
Scan button, illustrated, 9, 11
keypad
42-key, illustrated, 9
50-key, illustrated, 10
52-key, illustrated, 11
disabling or modifying key functions,
14
international, 8
keys, changing the functionality, 168
locating the changes registry files, 179
locating the keypad macro registry files,
184
M or N, changing contrast, 17
macro utility, enabling, 181
macro, recording, 181
macros, creating, 168, 180
options, 145
programming any key to work as a
function key, 173
programming to launch an application,
175
remapping keys, 177
removing all reprogramming, 178
removing macros, 183
reprogramming, 168
reprogramming for Unicode characters,
169
reprogramming for virtual keys, 171
terminal emulation, 9
typing hidden characters, 152
Index
194 CK30 Handheld Computer User’s Manual
keypad (continued)
using color-coded keys, 12
Keypad Test, diagnostic screen, 116
L
L2TP, described, 73
launching an application
automatically, 91
from a key or key combination, 175
Layer Two Tunneling Protocol (L2TP), 73
LEAP security
configuring with Funk security, 66
not supported for Microsoft security, 66
overview, 66
LED Test, diagnostics screen, 116
lights
status, 20, 21
testing, 116
Lightweight Extensible Authentication
Protocol. See LEAP
linear imager
default configuration, 162
reading distances, 146
scanning most symbologies, 23
scanning PDF417, 24
loading applications, customizing, 91
loading certificates for security, 69
Lockdown mode
entering, 100
exiting, 102
locking a key, 12
M
MAC address, viewing, 118
macros
creating keypad, 168, 180
enabling the keypad utility, 181
recording, 181
removing, 183
stop recording, 183
understanding icons, 180
main menu
accessing, 94
exiting, 94
managing
applications using Task Manager, 98
files with File Manager, 95
manuals, downloading from the web, xiii
maximizing battery life, 7
memory
diagnostics, 117
storage, 84
viewing available RAM, 121
viewing available RAM and flash, 117
Memory Information, diagnostics screen,
117
menu structure, Configuration Utility, 37
Micro PDF417 bar codes, how to scan, 24
Microsoft security
configuring
WEP security, 68
Microsoft security
configuring
802.1x, 64
WPA-802.1x, 60
WPA-PSK, 62
selecting as your security choice, 57
models, CK30, 3
mouse
moving a window, 19
using, 18
moving a window, 19
N
navigating in the Configuration Utility, 38
Net Connect Test, diagnostics screen, 117,
119
Net Interface Information, diagnostics
screen, 118
network
connection, testing, 117
supported protocols, 48
using to send configuration commands,
42
network connection, testing, 119
new operating system features, 4
no network connection icon,
troubleshooting, 133
O
operating system
Operating System Version, diagnostics
screen, 119
version supported in this manual, 4
Index
CK30 Handheld Computer User’s Manual 195
operating the CK30
humidity range, 144
temperature range, 144
troubleshooting, 127, 128, 129
options
CK30, 4
keypad, 145
orange key, using, 12
P
parameters, configuring CK30, 34
passphrase
setting for Funk WPA-PSK, 60
setting for Microsoft WPA-PSK, 62
password for System Main Menu
changing, 101
removing, 102
setting, 101
patent information, xiii
PDF417 bar codes, how to scan, 24
persistence through a cold boot,
configuration changes, 75
Persistent Copy folder, backing up files,
102
physical
dimensions, 144
specifications, 144
pin assignments, serial port, 156
Ping command, using to test network
connection, 117, 119
Ping Utility, 119
pointer, mouse, 18
port, serial
pin assignments, 156
scanner, attaching, 28
Power key. See I key
power specifications, 144
power supply
accessory, 150
controller utility, 120
PPTP, described, 73
printing, configuring Bluetooth wireless,
53
problems. See troubleshooting
Product Support, calling, 126
profile, selecting for Funk security, 56
programming
guide, TE 2000 Terminal Emulation, 4
keys, 168
properties
viewing applications, 100
viewing file, 97
Protected Extensible Authentication
Protocol (PEAP), described, 63
protective boot, AG2 accessory, 151
protective case, AG1 accessory, 151
PSK
default configuration, 163, 164
using to convert Trakker Antares
applications, 83
R
radio
communications, configuring, 48
configuring 802.11b/g, 48
configuring Bluetooth, 53
default configuration, 163
signal, using to place access points, 120
Radio Driver Version, diagnostics screen,
120
Radio Information, diagnostics screen, 120
RAM Monitor, diagnostics screen, 121
Read CPU Registers, diagnostics screen,
121
reading distances
linear imager, 146
standard range laser, 148
recording macros
starting, 181
stopping, 183
register, displaying values, 121
registry entries
combining, 180, 185
registry files
keypad changes, 179
keypad macros, 184
remapping keys, 177
remotely managing the CK30, using
Avalanche, 90
removing
keypad macros, 183
password protection, 102
Index
196 CK30 Handheld Computer User’s Manual
removing (continued)
programming modifications from keys,
178
SD card, 32
repositioning a window, 19
reprogrammable keypad utility
enabling, 169
navigating within, 168
reprogramming the keypad, 168
reset switch, 139
Restore Defaults configuration menu
option, 38
restoring default settings, 39
restricting access to System Main Menu,
100
RS-232 communications, configuring, 46
Run command, using to run an
application, 95
running applications from File Manager,
95
S
safety, icons, xi
saving changes to flash, 75
Scan button
illustrated, 9, 11
troubleshooting, 134
scan code, hardware, remapping, 177
scanner
attaching a tethered, 26
default configuration settings, 161–62
energy saver mode, 27
list of supported devices and cables, 26
troubleshooting, 134
scanner trigger, programming any key to
be, 173
scanner window, cleaning, 140
scanning
bar code to save changes, 76
bar codes, 22
bar codes to configure the CK30, 41
linear imager, 23
PDF417 or Micro PDF417, 24
standard range laser, 23
screen
cleaning, 140
Contrast Test, diagnostic screen, 112
contrast, changing, 17
specifications, 144
understanding icons, 16
using, 15
screen icons, understanding, 16
SD card
cannot find SDMMC Disk folder, 129
CK30 will not boot from card, 129
how to access files, 85
inserting or removing, 30
troubleshooting, 129
using to install applications, 89
using to store applications, 85
SDMMC Disk folder
access to files on SD card, 85
cannot find after inserting SD card, 129
using to store applications, 85
security
certificates, overview, 69
configuring, 55
LEAP, 66
WEP
Funk security, 67
Microsoft security, 68
WPA, overview, 58
WPA2-802.1x, 59
WPA2-PSK, 60
WPA-802.1x, 59, 60
WPA-PSK
Funk security, 60
Microsoft security, 62
decode, default configuration, 162
disabling, 73
restricting access to System Main
Menu, 100
Security Information, diagnostics screen,
122
sending configuration commands through
the network, 42
serial adapter
attaching, 28
decoded, 152
undecoded, 152
serial cable adapter
AA2 accessory, 150
AA3 accessory, 150
Index
CK30 Handheld Computer User’s Manual 197
serial communications
configuring, 46
network diagram, 47
troubleshooting, 134
serial port
pin assignments, 156
problems transmitting data through,
134
scanner, attaching, 28
setting a password, for System Main Menu,
101
settings, restoring default, 39
Setup Assistant, using to configure CK30,
35
site survey, using Radio Information to
perform, 120
SmartSystems Console
using to configure the CK30, 40
using to install applications, 90
using to upgrade the CK30, 105
SmartSystems Foundation, downloading,
40
SmartSystems Information configuration
menu option, 38
SNTP, using to synchronize system time,
45
Software Diagnostics menu, 108
software version, viewing, 119, 126
sound test, 123
specifications
electrical, 144
humidity, 144
power, 144
screen, 144
temperature, 144
standard range laser
available option, 4
reading distances, 148
scanning most symbologies, 23
start screen, 16
status
bar, described, 15
beeps, 21
troubleshooting, 127
checking battery, 8
lights, understanding, 20
supercap. See backup battery
support, contacting Intermec, xii, 126
switch, reset, 139
switching applications, 100
symbologies, bar code
default, 22
supported, 145
synchronizing time on CK31, 45
System Diagnostics menu, 108
System Main Menu
accessing, 94
changing the password, 101
exiting, 94
removing password, 102
setting a password to protect, 100
system power, information on, 120
T
Task Manager
disabling from keypad, 14
using to close an application, 99
using to manage applications, 98
using to switch applications, 100
using to view all applications running,
98
using to view application properties,
100
TCP/IP
network diagram, 49
network, configuring parameters, 48
TE 2000
connection status, 21
Terminal Emulation Programmer's
Guide, 4
telephone support, xii
temperature, specifications, 144
terminal emulation
keypad options, 9
keypads, typing hidden characters, 154
session, problems establishing, 133
terminal message format (TMF), 42
testing
contrast, 112
display, 114
keypad, 116
LEDs, 116
network connection, 117, 119
Index
198 CK30 Handheld Computer User’s Manual
testing (continued)
sound, 123
tethered scanner, attaching, 26
third-party CA, using to issue certificates,
70
time server
corporate network server, 46
default, 46
time, synchronizing with time server, 45
TKIP, using with WPA, 57
TMF field, defined, 43, 44
Trakker Antares application, converting,
83
transaction header, defined, 43
transaction ID, creating, 42
Transport Layer Security (TLS), described,
63
troubleshooting
1551 or 1553 scanner, 136, 137
Backup Battery Very Low dialog box,
128, 129
bar code symbologies, 138
COM port locked up, 134
configuring 802.1x security, 129–31
energy saver mode, 137
guide to finding solutions, 125
input device, 136
lost network connection after suspend,
132
operating the CK30, 127, 128, 129
preventive maintenance, 140
scanning bar codes, 134
serial communications, 134
wireless connectivity, 133
typing characters not printed on keypad,
152
U
UDP Plus
default configuration, 164
network diagram, 50
network, configuring parameters, 50
undecoded serial adapter
attaching, 28
cables, 29
described, 152
understanding
screen icons, 16
status lights, 20
Unicode character
program to any key or key combination,
169
selecting an entry mode, 171
upgrading
operating system with an SD card, 103
operating system with SmartSystems
Console, 105
uppercase letters, typing, 13
user-defined lights, description, 20
using
battery, 5
Caps Lock, 13
diagnostics, 108
green key, 12
I key, 14
mouse pointer, 18
orange key, 12
programmable lights, 20
screen, 15
V
vehicle cradle, AV1 accessory, 152
version, finding operating system, 126
virtual key (Vkey)
program to any key or key combination,
171
selecting an entry mode, 172
virtual private network. See VPN
virtual wedge, default configuration, 162
voltages
backup battery, 110
main battery, 110
volume, changing, 21
VPN
configuring, 74
described, 73
VT/ANSI keypad, typing hidden
characters, 155
W
warm booting, 139
changing I function to cold booting,
15
problems using the I/O key, 5
Index
CK30 Handheld Computer User’s Manual 199
warranty information, xi
web-based application, developing, 79
WEP security
configuring
Funk security, 67
Microsoft security, 68
overview, 67
what's new, 4
Wi-Fi
certified information, 2
Protected Access (WPA), 57
window, repositioning, 19
wireless communications
configuring, 48
printing, 53
troubleshooting, 131–33
work area of screen, 15
WPA security
configuring, 57
Enterprise mode, defined, 58
PSK mode, defined, 58
WPA2 security
802.1x mode, defined, 58
overview, 58
PSK mode, defined, 58
WPA2-802.1x security, configuring with
Funk security, 59
WPA2-PSK security, configuring with
Funk security, 60
WPA-802.1x security, configuring
Funk security, 59
Microsoft security, 60
WPA-PSK security
configuring
Funk security, 60
Microsoft security, 62
overview, 58
Index
200 CK30 Handheld Computer User’s Manual
Corporate Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
CK30 Handheld Computer User's Manual
*073528-007*
P/N 073528-007

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