Itron IMRA AMR transceiver device for communicating with utility meters User Manual User Guide
Itron, Inc. AMR transceiver device for communicating with utility meters User Guide
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Users Manual
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| Document Description | Users Manual |
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| Date Submitted | 2017-06-25 00:00:00 |
| Date Available | 2017-06-28 00:00:00 |
| Creation Date | 2017-06-15 18:36:21 |
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| Document Title | User Guide |
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Itron Mobile Radio User Guide Technical Communications knowledge to shape your future Identification Itron Mobile Radio 15 June 2017 TDC-1719-000 Copyright © 2017 Itron, Inc. All rights reserved. Confidentiality Notice The information contained herein is proprietary and confidential and is being provided subject to the condition that (i) it be held in confidence except to the extent required otherwise by law and (ii) it will be used only for the purposes described herein. Any third party that is given access to this information shall be similarly bound in writing. Trademark Notice Itron is a registered trademark of Itron, Inc. All other product names and logos in this documentation are used for identification purposes only and may be trademarks or registered trademarks of their respective companies. Suggestions For more information about Itron or Itron products, see www.itron.com. If you have questions or comments about the software or hardware product, contact Itron Technical Support Services. Contact • Email: support@itron.com • Internet: support.itron.com • Telephone Itron Technical Support North America: 1-877-487-6602 For technical support contact information by region, go to www.itron.com and select your country and language. Contents Chapter 1 Introduction........................................................................................1 Feature list............................................................................................................................................................ 1 Related documents list......................................................................................................................................... 1 Chapter 2 About your Itron Mobile Radio......................................................... 2 Itron Mobile Radio parts list.................................................................................................................................. 2 Charging the battery............................................................................................................................................. 2 Installing the battery..............................................................................................................................................2 Chapter 3 Daily operation...................................................................................4 Turning the radio on or off.....................................................................................................................................4 Chapter 4 LED status indicators........................................................................ 5 Power indicator LED table.................................................................................................................................... 5 Comm indicator LED table....................................................................................................................................5 Chapter 5 Communication Port......................................................................... 6 Chapter 6 Carrying the Itron Mobile Radio....................................................... 7 Chapter 7 Maintaining your Itron Mobile Radio................................................8 Cleaning the radio case........................................................................................................................................ 8 Chapter 8 Storing your radio.............................................................................. 9 Chapter 9 Battery basics ................................................................................. 10 Battery best practices list................................................................................................................................... 10 Chapter 10 Safety.............................................................................................. 11 AC power adapter ..............................................................................................................................................11 Chapter 11 Troubleshooting............................................................................. 12 Issue and solution table...................................................................................................................................... 12 Radio readings tips............................................................................................................................................. 12 Chapter 12 Optimizing Bluetooth® performance...........................................14 Pairing Bluetooth for Itron Mobile app users...................................................................................................... 14 Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential iii Pairing Bluetooth in Windows 10 for FDM users................................................................................................ 14 Chapter 13 Itron Mobile Radio Capabilities and Limitations.........................16 Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential iv Equipment description Itron Mobile Radio Model: IMR FCC ID: EO9IMRA IC: 864A-IMRA HVIN: IMRA FCC USA intentional radiator compliance statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. FCC USA un-intentional radiator compliance statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio or TV technician for help. ISED Canada compliance statements Compliance Statement Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Déclaration de Conformité Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à Compliance Statement Canada Déclaration de Conformité l'établissement d'une communication satisfaisante. This device complies with Innovation, Science Le présent appareil est conforme aux CNR and Economic Development Canada licensed'Industrie Canada applicables aux appareils exempt RSS standard(s). Operation is subject to radio exempts de licence. L'exploitation est the following two conditions: (1) this device may autorisée aux deux conditions suivantes : (1) not cause interference, and (2) this device must l'appareil ne doit pas produire de brouillage, et accept any interference, including interference (2) l'utilisateur de l'appareil doit accepter tout that may cause undesired operation of the brouillage radio électrique subi, même si le device. brouillage est susceptible d'en compromettre le fonctionnement. Electromagnetic compatibility Caution: ELECTROMAGNETIC COMPATIBILITY Use only approved accessories with this equipment. In general all cables must be high quality, shielded, and correctly terminated. Unapproved modifications or operation beyond or in conflict with these instructions for use, may void authorization by the authorities to operate the equipment. Important: Changes or modifications to the device or its antenna not expressly approved by the party responsible for compliance could void the user’s authority to operate the device. Transportation classification The Federal Aviation Administration prohibits operating transmitters and receivers on all commercial aircraft. When powered, Itron Mobile Radios are considered operating transmitters and receivers and cannot be shipped by air with the battery installed. To ship by air, remove the battery and follow li-ion shipping regulations Specific absorption rate data The FCC ID: EO9IMRA and IC: 864A-IMRA and HVIN: IMRA model of Itron Mobile Radio meets the government’s requirements for exposure to radio waves. Your Itron Mobile Radio has a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. government and by the Canadian regulatory authorities. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age or health. The exposure standard for wireless mobile and/or portable devices employs a unit of measurement known as the specific absorption rate, or SAR. The SAR limit set by the FCC and by the Canadian regulatory authorities is 1.6 W/kg1. Tests for SAR are conducted using standard operating positions accepted by the FCC and by Innovation, Science and Economic Development Canada with the radio transmitting at its highest certified power level in all test frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the radio while operating can be well below the maximum level. This is because the Radio is designed to operate at multiple power levels, depending on the needs of the customer. Before an Itron Mobile Radio is available for sale to the public in the U.S. and Canada, it must be tested and certified to the FCC and Innovation, Science and Economic Development Canada that it does not exceed the limit established by each government for safe exposure. The tests are performed in positions and locations (for example, worn on the body) and reported to the FCC and made available for review by Innovation, Science and Economic Development Canada. The highest SAR value for this Itron Mobile Radio, model IMR when tested for use when worn on the body as described in the user’s guide is 0.25 W/kg. While there may be differences between the SAR levels of various Itron Mobile Radio models and at various positions, they all meet the government requirements for safe exposure. Please note that improvements to this product model could cause differences in the SAR value for later products; and in all cases, products are designed to be within the guidelines. ---------------------1In the United States and Canada, the SAR limit for wireless mobile and/or portable devices used by the public is 1.6 W per kilogram averaged over 1 g of tissue. The standard incorporates a substantial margin of safety to get additional protection for the public and to account for any variations in measurements. Warning: Use this device only in a manner consistent with the Itron Mobile Radio User Guide Chapter 1 Introduction This document details the features and functions of the Itron Mobile Radio and provides information relating to its use and maintenance. Feature list The Itron Mobile Radio is equipped with the following features. • Power button. For information about the radio button, see Button Functions on page 4. • LED status indicators. For information about the LED indicators, see LED Status Indicators on page 5. • USB communication port. For information about the USB communication port, see USB Communication Port on page 6. Related documents list • Itron Mobile User Guide The Itron Mobile Radio is designed for use with handheld and laptop computers running Itron Mobile software application. • Itron Mobile Radio Quick Reference Guide • Itron Mobile Radio Compliance Statement Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 2 About your Itron Mobile Radio When you unpack your radio, make sure you have all of the components listed in the following table. If any are missing, contact Itron Support Services immediately. An optional Radio Carrying Kit is available for order separately. The Radio Carrying Kit contains a belt clip and a shoulder harness. After you install the battery, charge the radio to 100 percent capacity before using it. Complete charging takes about six hours. For more information about the battery, see Battery Basics on page 10. Itron Mobile Radio parts list The Itron Mobile Radio comes with the following items. Itron Mobile Radio with built-in antenna AC power adapter Communication and charging cable Documentation AC wall plug with USB type A port. USB cable. Itron Mobile Radio Quick Reference Guide Itron Mobile Radio Compliance Statement (Optional) Belt clip and shoulder harness Included if the optional Radio Carrying Kit is ordered. Charging the battery 1. Plug the USB cable into the radio. 2. Plug the USB cable into a PC, an AC wall adapter, or a 12V DC car adapter. 3. Allow the radio to charge for at least six hours before you use it or store it. Installing the battery 1. Insert the battery into the compartment. • Make sure the battery label is facing the ridges on the radio case. • Make sure the wires are along the same side as the connector. • Make sure the removal tab is facing out. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential About your Itron Mobile Radio Caution: Do not pinch the battery wires when replacing the battery compartment cover. 2. Replace the battery compartment cover making sure the gasket is properly aligned for water tightness. 3. Fasten the battery compartment cover in place with the provided screws. Tighten the screws to ensure water tightness. 4. Plug the USB cable into the radio. 5. Plug the USB cable into a PC, an AC wall adapter, or a 12V DC car adapter. 6. Allow the radio to charge for at least six hours. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 3 Daily operation • Inspect the radio for broken, loose, or missing parts and fasteners, taking corrective action as required. • Make sure the radio is operated and stored within the recommended temperature range. Operating temperature: -5° F to 140° F (-15° C to 60° C) Storage temperature: -40° F to 158° F (-40° C to 70° C) ◦ Cold temperature extremes may result in reduced available energy from the battery pack. This energy is recoverable as the battery pack warms to 68° F (20° C). ◦ Do not subject the radio to extreme temperatures, such as leaving it in a vehicle in bright sunlight. Extended exposure to warm temperature extremes can result in permanent reduction in available energy from the battery pack. • Exit all external applications at the end of each work day. This ensures that all applications communicating with the radio have terminated their Bluetooth links. • Charge the battery nightly. Turning the radio on or off Turn on while using battery power: • Press and hold the button for three seconds (until the Power LED turns green) to turn the radio on. Turn off while using battery power: • Press and hold the button for three seconds (until the Power LED turns white) to to turn the radio off. Turn on while using external power: • The radio is always on when using external power. When the radio is using external power (connected to an energy source with the USB cable) pressing the button turns the power LED green until the button is released, but it does not turn the radio off. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 4 LED status indicators Two multi-color LED status indicators are located on the top of the radio. These indicators are labeled with a power icon and a communication icon . The color and illumination of the LED lights provide feedback about the Itron Mobile Radio's status. The LED lights have two patterns for displaying different states. • Solid. LED is on continuously. • Flash. LED turns off and on at a constant interval. Power indicator LED table The following table describes the LED colors and patterns for the most common radio conditions. Power indicator Solid green Flash • Initializing green Battery more than 50% • Button pressed • Charged yellow N/A red Charging white • Error: Battery yellow red white Battery more than 20% Battery less than 20% Error: General • Turning on Comm indicator LED table The following table describes the LED colors and patterns for the most common radio conditions. Comm indicator Solid green Flash USB connected Error Bluetooth low energy connected Note The application connected to the radio may assign a display pattern to the LEDs that is not described in these tables. blue Bluetooth® connected white blue Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 5 Communication Port The Itron Mobile Radio has one USB communication port under a protective rubber flap on the side of the radio near the top. In addition, the radio is equipped with an internal port for wireless Bluetooth® communications. If communication is in place through Bluetooth, attaching the USB cable only provides power. Communication may occur through Bluetooth while charging with the USB. Note: When you connect the Itron Mobile Radio to a PC using Windows 7 or Windows 8, you may see a prompt to install an updated Texas Instruments driver for the device. Install the necessary driver. This driver is available at https://support.itron.com Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 6 Carrying the Itron Mobile Radio The Itron Mobile Radio’s optional shoulder harness and belt clip provide convenient, handsfree ways to carry the radio while installing, reading, and maintaining meters and endpoints. The shoulder harness and belt clip let you wear the radio comfortably while walking or driving. As a safety feature, the clips are designed to break away if the radio snags or becomes caught, releasing the wearer and reducing the likelihood of injury. The radio may also be carried in a pocket, backpack, or bag. The radio is water resistant. Note: If you are carrying the radio, make sure the side with the ridges is facing away from your body, conductive materials, or anything else which may shield the radio signal. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 7 Maintaining your Itron Mobile Radio Your Itron Mobile Radio is rugged and water-resistant. However, you should take the following precautions to ensure that it gives you many years of reliable service. • Do not subject the radio to extreme temperatures, such as leaving it in a vehicle in bright sunlight. For more information, see Battery Best Practices on page 10. • Do not leave it in damp or dusty places. • Do not drop your radio or subject it to severe impacts. • Do not use products containing DEET near the Itron Mobile Radio. DEET will degrade the radio's casing. DEET is a common ingredient in many insect repellents. • When installing or replacing the battery, make sure to follow the provided instructions to maintain water tightness. • Use the rubber flap to protect the radio’s USB port in dusty conditions. Cleaning the radio case To clean the radio case: 1. Wipe the radio’s case with a damp cloth. 2. Use a soft-bristle brush to remove stubborn deposits. 3. Blow any water out of the connector and then leave the radio to drain and air-dry. Warning: Never use solvents of any kind on the case. Do not expose it to temperatures above 140° F (60° C). Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 8 Storing your radio To store your Itron Mobile Radio: Your radio can be safely stored for two weeks or less with simple preparation. • Connect the Itron Mobile Radio to external power and allow the battery pack to fully charge. For information about charging status, see LED Status Indicators on page 5. If you are storing the Itron Mobile Radio for an extended period of time, you should let it remain charging or remove its battery. Note: Remove the Itron Mobile Radio’s battery before storing the device for periods longer than two weeks. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential Chapter 9 Battery basics The Itron Mobile Radio uses a rechargeable lithium-ion (Li-Ion) battery pack as its main power source whenever it is not receiving power through its USB cable. Caution: Do not use any power source other than the Itron-recommended battery. Using another power source could damage the radio. DANGER: Risk of Explosion!There is a risk of explosion if the battery is replaced by an incorrect battery type. Dispose of used batteries in accordance with local regulatory guidelines. DANGER: Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type equivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. Charge the radio's battery to 100 percent capacity before using it. Complete charging takes about six hours. Charge the battery pack through the USB cable, which can draw power from a computer, an AC wall outlet, or a 12V DC car adapter. The Itron Mobile Radio meets the USB 2.0 Power Delivery standards. If the IMR does not charge with your third-party device, validate that your device meets USB 2.0 standards. Not all micro USB connectors meet the USB 2.0 standards. Battery best practices list Itron recommends the following practices to ensure long battery life. • Charge the radio at the end of each work day. • Check the charge status at the beginning of each work day. • Charge the radio at room temperature (68° F/20° C). • Charging is disabled below 32° F (0° C) and above 104° F (40° C) to protect the lithiumion batteries. ◦ In cold weather, keep the radio inside your outer clothing. A cold battery will not last all day even with full charge. Metalized fabrics should not be worn over the radio as they may severely reduce reading success. ◦ In hot weather, keep the radio out of direct sunlight. A hot battery's capacity is degraded over time and eventually the battery will not last all day even with a full charge. • Shallow or partial discharge and charge cycles are preferred, rather than allowing the battery pack to drain completely before recharging it. • Charging after a shallow or partial discharge does not degrade battery pack life or performance. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 10 Chapter 10 Safety Your Itron Mobile Radio is ergonomically designed for safe, comfortable use. However, as with all equipment, you should follow good working practices while using it. Minimize risk by following these guidelines. • Maintain good posture while using the radio. Keep your fingers and body relaxed whenever possible. • Avoid keeping your muscles tense for long periods. Change tasks often to avoid prolonged muscle strain. Support the radio while using it. • Take frequent short breaks. Use these breaks to exercise the muscles in your hands, arms, shoulders, neck, and back. AC power adapter Follow these instructions to help ensure your safety and extend the life of the adapter. • Use the adapter indoors only. • Avoid spilling liquid on the adapter. Do not connect it if it is damp. • Make sure ventilation around the adapter is not restricted while it is in use. • Itron recommends using only the AC adaptor supplied with your Itron Mobile Radio. • Inspect the AC adapter before use. Do not use it if there are any signs of damage or deterioration. • Make sure the connector is firmly connected. • Avoid mechanical strain to cables and connectors. • In the event of overloading, the AC adapter is designed to be fail-safe and may stop functioning. • Do not try to use the AC adapter to power any other equipment. • Avoid use in dusty, damp, or contaminated environments. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 11 Chapter 11 Troubleshooting If you have a problem with your radio, review the appropriate troubleshooting steps listed in the following table. If the problem remains unresolved, contact an Itron customer service representative (e-mail: support@itron.com; phone: 1.877.487.6602). Issue and solution table Issue Battery does not charge Possible Solutions • If charging from a PC through the USB cable, try a different USB port on the PC. The port may be bad or incapable of providing sufficient current for charging. • Try a different AC outlet. • Make sure the USB port is clean and free of dirt or other contaminants. • If the previous troubleshooting suggestions do not solve the issue, replace the battery. • Ensure the USB charger adapter is USB 2.0 compliant. Itron recommends using only the supplied adaptor. Battery power drains quickly • Make sure the battery indicates a full charge following an overnight charge (see LED Status Indicators on page 5). • If the previous troubleshooting suggestions do not solve the issue, replace the battery. USB connection problems • Install Texas Instruments drivers. • Inspect the USB port for damage, dirt, or other contaminants. Bluetooth connection problems • See your application’s user guide for setup information. Radio will not turn off Radio will not turn on Disconnect the radio from external power sources and press the button firmly for six seconds. This will force the radio to reset its firmware. Radio readings tips The Itron Mobile Radio is used to receive the radio signals from ERT-equipped meters. To maximize the radio capabilities, consider the following factors when collecting data. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 12 Troubleshooting • Absorption. Conductive material such as steel, metallic pipe and siding, and tree leaves and branches absorb more of a radio signal than concrete, bricks, sheetrock, plastic, and wood. Due to absorption, you may have shorter readability distances in industrial or business areas than in residential areas. • Shielding. When conductive materials are close together, as in metal partitions or narrow-mesh fencing, they act as a shield and absorb the entire radio signal. Move a short distance away from conductive material so the ERT signal is not shielded. Keep moving to assist in receiving signals that may be shielded. Metalized fabrics should not be worn over the radio as they may severely reduce reading success. • Reflection. Radio signals can be reflected by some of the same types of conductive material that absorb them. Move a short distance away from the reflective material to find the direct ERT signal or a strong reflected signal. Keep moving to assist in receiving signals that may be reflected. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 13 Chapter 12 Optimizing Bluetooth® performance Bluetooth communication works best when the communicating devices have an unobstructed view from one device to the other. When possible, remove or reduce obstacles between the radio and the mobile device during Bluetooth communication. Pairing Bluetooth for Itron Mobile app users Bluetooth Low Energy (BLE) pairing is performed by the Itron Mobile app installed on your mobile device. • Select your radio from the list of radios in the Itron Mobile app. Pairing Bluetooth in Windows 10 for FDM users The default Bluetooth Classic PIN is the last four digits of the Itron Mobile Radio serial number. If you pair your Itron Mobile Radio (IMR) with your Windows 10 device using the Windows' Settings, two identical Bluetooth connections will be shown for your Itron Mobile Radio. There will be one entry for Bluetooth Low Energy (BLE) and one for Bluetooth Classic. There is no indication of which entry is which version of Bluetooth. For this reason, you should not pair the radio with your Windows 10 device using Windows' Settings. To ensure you are properly connected to Classic Bluetooth, Itron recommends that you download the Itron Bluetooth Pairing Tool from the Itron Access website. The tool will force your Windows 10 device to pair with the IMR using only Bluetooth Classic. Important: Do not use the Itron Bluetooth Pairing Tool with the Itron Mobile app. For pairing the IMR with the Itron Mobile app, see Pairing Bluetooth for Itron Mobile app users on page 14. To pair Bluetooth in Windows 10 for FDM users: 1. Install the Itron Bluetooth Pairing Tool on your Windows 10 device. 2. Turn on your IMR. 3. Run the Itron Bluetooth Pairing Tool on your Windows 10 device. Your Windows 10 device will automatically begin looking for Bluetooth devices to pair with. 4. If necessary, click RESCAN until the IMR you are trying to pair with appears in the list of devices. The device name is IMRnnnnnn where n = the last six digits of the serial number of the device you are trying to pair with. 5. Select your device and click PAIR. 6. In the pop-up under the Services tab, identify the COM port that your IMR is assigned to. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 14 Optimizing Bluetooth® performance 7. Follow the instructions in the FDM documentation to correctly specify the COM port that FDM will use to communicate with the IMR. Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 15 Chapter 13 Itron Mobile Radio Capabilities and Limitations Equipment Description Itron Mobile Radio Model: IMR FCC ID: EO9IMRA IC: 864A-IMRA HVIN: IMRA Itron Mobile Radio Transmitter Information Transmit frequency MAS, FCC: 952 MHz–960 MHz Transmit frequency MAS, ISED: 952 MHz–953 MHz Transmit frequency ISM: 908 MHz–923.8 MHz Antenna type: Directional antenna with maximum gain perpendicular to the front face of the Itron Mobile Radio unit. Receiver Information Frequency ISM: 908–923.8 MHz Bluetooth Manufacturer: Panasonic Model: PAN1326B FCC ID: T7V1316 IC: 316Q-1316 Transmitter class: Class 1 Transmit/receive frequency: 2402 MHz–2480 MHz Maximum transmitter power: 10.5 dBm Antenna type: integral, chip Itron Mobile Radio User Guide TDC-1719-000 Proprietary and Confidential 16
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