Jiangmen Dascom Computer Peripherals DP3300 portable receipt and label printer User Manual DP 330 User Guide 20170615 BT

Jiangmen Dascom Computer Peripherals Co.,Ltd. portable receipt and label printer DP 330 User Guide 20170615 BT

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DP3300 User Manual

User Manual

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2 www.dascom.com Introduction Thank you for purchasing the Tally Dascom DP-330 Series mobile thermal printer also referred to in this manual as the “DP-330” (for Receipt) or “DP-330L” (for Label). The DP-330 series prints on special thermal media supplied in roll form up to 80 mm wide. All models are equipped with a USB port which supports cabled communications. All models support an optional internal Bluetooth interface. Complete specifications may be found in Appendix A – DP-330 Printer Specifications and Appendix B – DP-330L Printer Specifications. The remainder of this manual focuses on preparing the printer for initial use and performing tasks that will be encountered during daily use. Maintenance and Troubleshooting describes how to maintain the printer for optimal performance and has information on how to diagnose any problems that may occur.

3 Printer Your DP-3  Eas Qui IP5 Prin Ext Prin The Com Em For detaileDP-330L Sr Feature30 featuressy-to-read cickly prints a54 rated for wnt speeds utensive fontsnter configue latest in bampatible witmulations thad specificatSpecificationes : control face a wide variewater and dp to 4 ips s, characterration is quattery technth Windowsat allow the tions referenns. wwwand simple ety of ticketsdust resistanr sets, bar cick and easnology provis, Windows printer to bence Appendw.dascom.comdrop-in paps, receipts, ance... plus rcodes and gsy with a setdes for full-Mobile, Appe a drop-in dix A – DP-3m per loadingand labels (rated for repgraphic capatup tool shift printingple iOS, andreplacemen330 Printer S(330L) peated 6-fooabilities g in all modd Android nt for nearly Specificatioot drops to ces any mobileons and App concrete e printer pendix B –

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6 www.dascom.com D. Charge Battery Uncover the printer ports and plug in your AC power adapter to the Power port (must be a DASCOM-supplied accessory). The yellow LED will show solid ON while the printer battery is charging. E. Power On Depress the Power button on the control panel. The green LED and the red LED will both be lit while the printer is going through its startup sequence (about 10 seconds). The red LED will go off, leaving the green LED on to indicate the printer is ready to print.

7 F. Contr Control PPowerPaper FeIndicData in BufNo Data inReady Setup ModPaper EndMedia on tBlack MarkpositioningPrint head Print head EEPROM ECannot reavolume Power savDownload Downloadi G. Perfo rol PanelPanel r Button eed Button cation ffer Buffer de /Lid Open he peeler k/Label g error over heat over cold Error ad battery e mode mode ng orming a With powerl Power UPower DToggle I AdvancePrint SeEnter CoPower (Red/OraFlaOReferOReferReferOPrinter Sr on, press t wwwUp Down IP over USBe paper etup Reportonfiguration (Green/ ange) ashing (GreeOn (Green)r to buffer sOn (Oranger to buffer sOn (Red)On (Red)r to buffer sOn (Green)Self-Testthe paper few.dascom.comB on/offPPPn Mode PPPB(Yen) A tatus ) tatus tatus Flashing (Flashingt eed button fm Press & RelePress & HoldPress twice Press oncePress & HoldPress & Hold Battery Yellow) Accordingto actualvolume Off Off Green-Redg (Orange)for three secease d d for 3 secod & Turn onAlert (GRed/Org OOOOOn On (OFlashinOn (GOn (GOn On (GO) conds. nds the printer Green/ range) Off Off Off Off (Red) Orange) ng (Red) Green) Green) (Red) Green) Off Buzzer / / / / buzz every2 seconds/ / / / / / / / / y s

8 Config Configurati(www.dasccompatible A. Insta1. Double 2. Select uration ion of the Dcom.com). Te with your Dll Confige click the coinstallation DP-330 printThis allows DP-330 com Tool onfig tool sofolder, and wwwer is done tyou to confmmunicationoftware. Clicclick Next tow.dascom.comhrough a cofigure the prn capabilitiesck Next to co continue. m onfigurationrinter from as. ontinue. tool downloany windowoaded from ws computer the websiter and is e

9 3. Click ne B. Confi 1. Turn th 2. Make s 3. Connec 4. Open t Units Select betw Max PaperPossible vaWhen usingerrors. Mark SeekPossible vaSet the valuthe media, t Front PapPossible vaWhen using • If the pext to continigurationhe printer ONsure you insct a USB cahe configuraween inches or Speed lues: 1.0 to 5g labels or heking lues: Off, Froue when usinthe printer wier Sensor Tlues 0-100%g paper with aprinter is not nue and comn Setup N. stalled the laable betweeation tool onor millimeters5.5 ips, Defaueavy paper stont, Rear, Gag regular or lll use the indThreshold %. Default vala black on thdetecting bla wwwmplete instaatest configuen the printen the desktos. Default seult = 5.0 tock, you maap. Default= Olabel media wdicator accordlue is 75% e front adjusack marks rew.dascom.comallation. uration tool.er and a PCop. You coutting is inchey need to deOff (Note: Rewith appropriding to the usst this setting liably, set them . . uld change tes. ecrease the pear and Gap iate characteser choice heto insure thee Mark Sensthe settingspaper speed tapply to 530eristics. To aere. e paper stopsitivity to a low . to prevent pa0L models onalign the prints at the blackwer value. aper jam nly) ted image to k mark.

10 www.dascom.com • If the printer is detecting false check paper conditions, set the Mark Sensitivity to a higher value. • If the printer is detecting black marks where none exist, set the Mark Sensitivity to a higher value. Rear Paper Sensor Threshold (DP-330L models only) Possible values 0-100%. Default value is 75% When using paper with a Black on the back adjust this setting to ensure the paper stops at the Black Mark. • If the printer is not detecting Black Marks reliably, set the Mark Sensitivity to a lower value. • If the printer is detecting false Check Paper conditions, set the Mark Sensitivity to a higher value. • If the printer is detecting Black Marks where none exist, set the Mark Sensitivity to a higher value. Gap Paper Sensor Threshold (DP-330L models only) Possible values 0-100%. Default value is 75% When using labels without a Black Mark, adjust this setting to insure the label stops at the gap in between labels. • If the printer is not detecting gaps between labels reliably, set the Gap Sensitivity to a higher value. • If the printer is detecting gaps where none exist, set the Gap Sensitivity to a lower value. Backup Distance Before Printing Used with Mark Seek. User defined. This is the distance the printer will pull in the paper before starting to print. Max Mark Search Distance Used with Mark Seek. User defined. This is the distance the printer will advance paper to seek the mark before displaying a Paper Out condition. Stop Distance after Mark Use with Mark Seeking. User defined. This is the distance the printer will advance the paper after the mark is detected. Left Margin Setting this value will tell the printer how far from the left edge of the paper to start the print job. Contrast Possible values 0 – 10. Default value is 5 The lower the value the lighter the print. The higher the value the darker the print. Paper Energy Values This is a locked value. These settings are supplied by the paper manufacturer. The default settings cover most grades of paper. If you are using non-standard paper consult the paper manufacturer for recommended settings.

11 www.dascom.com Integrating the Printer into your Business Applications Step by Step – Creating a Link from Host to Printer A. Windows Desktop Computers Print Drivers You may download the appropriate Windows driver from our website. Install the printer driver by the standard method for your version of Windows. I. USB a) Install the printer driver onto your host before connecting the printer. Follow prompts displayed during installation. b) Plug the printer into a USB port on your host system using a mini-USB cable. c) The printer will appear in the “Unspecified” devices section. Right click on the icon. d) In the popup window, select the Hardware tab. Note the USB port number displayed. e) Using the “Add Printer” wizard, install the printer using the driver file obtained from DASCOM and the USB port number noted above. f) After the printer driver installs, the printer will appear as “Dascom 3-inch printer” under the “Printers and Faxes” heading of your Windows “Devices and Printers” screen. II. Bluetooth – General a) Turn on printer. Make sure Bluetooth on your host device is turned ON. b) Your host Bluetooth manager may automatically scan for new devices, or you may need to tell it to scan. The discover name of the DP-330 printer will be “DP-330-XXXxxxxx”, where XXXxxxxx = the Printer Serial Number. c) For Pairing, the default passkey is “0000”. Note: Bluetooth host devices pair after discovery, but only connect to Bluetooth printers when the host application has asked it to print. III. Bluetooth – Windows 7 and above a) Turn on printer. Make sure Bluetooth on your host device is turned ON. b) Open the “Devices and Printers” folder. c) Select “Add a Device”. The printer will display using the discover name listed above. d) Select the printer from the list of devices. e) Select “Enter the Device’s Pairing Code”. The default pairing code is “0000”. f) A window will display informing you the device was successfully added, and the printer name will appear in the devices list. Close this. g) Printer now appears under “Printer and Faxes” heading of the “Devices and Printers” screen, as “DP-330-serial #”. The icon may show that it is still configuring. h) Right click on the printer name or icon and select Properties. Select “Services” tab and deselect all items except for “SPP”. i) Now select “Hardware” tab. A virtual com port number will be listed here – make note of this COM Port number. Use this Com Port number when setting up the printer driver, under the “port settings”.

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14 www.dascom.com Maintenance and Troubleshooting A. Cleaning In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are voids in the printout. For optimum performance and life, you should clean the Print Head and Platen Roller whenever you load new paper. To clean the printer areas as described below, use a Thermal Head Cleaning Pen and MCR Cleaning Card available from DASCOM, or you may use cotton swabs moistened with isopropyl alcohol.  Turn the printer off. Open the Paper Door and remove the paper.  Using a Thermal Head Cleaning Pen, clean the white ceramic surface on the Print Head. Caution: Do not use sharp objects to clean the print head. This may damage the printer and require service. Such damage is not covered under warranty.  Clean the Black Mark Sensor below the print head.  Clean the Tear Bar.  Clean the Platen Roller. Turn the Platen Roller with your finger to clean the entire surface.  If a Magnetic Card Reader is installed, pass and MCR Cleaning Card through the MCR slot to clean the head. You may also experience a buildup of paper dust in the printer. This may be removed using a can of compressed air or by vacuuming. To clean the exterior of the printer, turn the printer off and use a soft cloth moistened with a mild detergent. B. Battery Care I. Getting the Maximum Battery Life New batteries are shipped in an “uncharged” state and must be charged for at least 4 hours prior to the first use. Maximum battery capacity is not reached until after completing a minimum of three complete charge and discharge cycles. II. Charging the Battery  Plug the power adapter into a power source appropriate for the adapter being used.  Plug the power adapter into the power connector on the side of the printer. The printer’s battery charging circuitry will analyze the condition of the battery and begin charging it if necessary.  If the battery is not fully charged, charging will begin and the Battery Indicator will illuminate.  When the battery is fully charged, the Battery Indicator will turn off. Charging may take up to 8 hours (4 hours with external desktop charger accessory) depending on the condition of the battery.  The printer may be used while the battery is charging, but this will extend the time required to fully charge the battery.

15  Thewill III. Addit  The Cautiobatteri  The Takstorbattper Do exp Onl IV. Test To verify th Testhat Con Verfun Note: If t  Afte Per If thnot  OnctimeIf the printesection for Note: Thifunctioningor how longe power adanot cause dtional Batte DP-330 seon: Risk of ees accordie recommenke the batterage tempetery at temprmanently lonot disasseplode. ly dispose oting the Pohat the printst the powert its output vnnect the porify that the ctioning prohe battery iser the batterrform a printo Make so Press ahe printer sucomplete ace this test e the Batterer and battepossible cas test only vg properly. Tg it may holapter may redamage to ttery and Series printerexplosion ing to the innded ambiery out of therature is 40peratures abose charge cemble, shortof used batteower Adapter’s internar adapter (1voltage is 1ower adapteprinter’s Baoperly. s already fury has beenter Self-Tessure the prinand hold theuccessfully and the printhas complery Indicator ery do not apauses and sverifies that This test dold a charge. wwwemain connthe printer oSafety Infors use a 11.if battery isnstructionsent temperate printer wh0-104° Fahrebove this racapacity. t circuit, heaeries accordpter and Bl battery cha00-240VAC9 VDC. er to a poweattery Indicaully chargedn charged fost. nter is turnee Paper Feeprints the Ster turns offeted succeswill turn off.ppear to sucsolutions. the power aoes not prov. w.dascom.comected to theor battery.rmation 1 volt 3000 s replaced s. ture for chaen storing tenheit (4-40nge for longat above 80ding to yourBattery arger is funcC/50-60Hz, er source anator is illumin, the Batteryor five minutd off. ed Button welf-Test, thef, repeat thissfully, allow. ccessfully padapter, thevide a valid im e printer to kmAH Lithiuby incorrecrging is 68-the printer fo0° Centigradg periods of0°C, or incinr local regulctioning pro12/24VDC and then connated. If illuy Indicator wtes, disconnwhile turning e battery is s test with aw the batterypass these te internal chindication okeep the baum Ion battect type. Dis77° Fahrenor long periode). Do not f time or theerate the baations operly, perfoadapter) witnnect it to thuminated, thwill turn off nect the powthe printer functional. a known gooy to fully chaests, refer tharging circuf the relativeattery fully chery. spose of uheit (20-25°ods of time.store a fullye battery maattery. The borm the folloth a voltmete printer. he charging after a shorwer adapteron. If the Self-Tod battery. arge. At theto the Troubuit, and the e capacity oharged and sed ° Centigrade The battery charged ay battery mayowing stepster to verify circuit is rt time. . Test does e end of thisbleshootingbattery are of the batter e). ry y . s ry

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17 www.dascom.com Problem Possible Cause Solution Battery not charging. Faulty power adapter or battery Try new power adapter, or replace battery. Poor print quality. Low battery Check and recharge battery. Print head dirty Clean print head. Refer to “Maintenance” section of this document. Poor quality or “old” paper Verify paper from approved source. Try new roll of paper. Paper not feeding. Obstruction in paper path, or paper improperly installed Check paper path and reinstall paper (see “Quick Start Instructions”). Poor quality paper Verify paper from approved source. Paper Door not fully closed Verify door is closed. Paper does not advance to black mark reliably. Dirty Black Mark/Paper Sensor Clean Sensor as described in “Maintenance” section of this document. Black Mark density/contrast Adjust Mark Sensitivity as described in Device Settings Menu . Paper not feeding reliably or print is compressed vertically Poor quality paper Verify paper from approved source. Heavy or thick forms; specialty paper with slick finish Lower the Max Paper Speed as described in Device Settings Menu . Paper Door not fully closed Verify door is closed. Print Garbled. Improper Serial Interface configuration Verify printer and host settings match. Printer will not print. Paper not loaded correctly Check paper path and reinstall paper (see “Quick Start Instructions”). Cannot print via optional interface. Interface not configured correctly Print a self-test to verify printer settings. Make sure printer and host set ups match. D. Obtaining Service If service is required for your printer, please contact the company where you purchased your printer.

18 www.dascom.com APPENDIX A. Appendix A – DP-330 Printer Specifications Printing Specifications Printing Method: Direct thermal. Printing Resolution: 203 dpi (8 dots per mm). Printing Speed: Up to 4 ips. Printing Width: Up to 72 mm. Fonts/Characters/Bar Codes Fonts: Virtually all TrueType fonts, from 6 cpi to 34 cpi depending on emulation chosen, plus scaling. International Characters: Most common sets available. Unicode support. Bar Codes: Virtually all 1D and 2D codes supported, depending on emulation chosen. Downloadable firmware, fonts, graphics, and logos. Connectivity Standard (All Units): USB 2.0 PNP. Wireless Options: Bluetooth® Complete Bluetooth® 4.0 Stack Dual Mode with EDR Antenna Gain: 0.5 dBi Universal Port: Data and power port – allows connection of external devices such as MCR, barcode scanners, biometrics, RFID. Software Drivers and Utilities: Drivers for XP, WIN 7, WIN 8. Compatible with Windows CE/Pocket PC, Windows Mobile, Apple iOS, Android. Print utilities and SDK’s for all platforms. Native App and Web printing. Printer Setup via internal web page, access with browser from any host (tablets and smartphones included). Emulations: Emulates many popular printer brands and languages including: Zebra CPCL and ZPL, Extech, IPL, and ESC POS. Firmware can be upgraded as new emulations become available. Supports direct printing of Postscript, PDF, PBM, JPG, PNG, BMP, SVG, & TIFF files. Print Media Paper Type: Direct Thermal Roll. Roll Size: Maximum roll diameter 2.0” (51 mm), roll widths up to 3.125” (80 mm). Roll Capacity: Approx. 94’ 28.6 m), creating 188 6” long receipts. Core Size: 0.75” Recommended (19 mm). Power Management Battery: Rechargeable 3 cell Lithium Ion, (11.1 V, 3000 mAh, 33.3 Wh). Endurance: Over 3,500 printed inches per charge. Power Option: 100-240 VAC wall adapter, or 12-24 VDC in-vehicle adapter. When plugged in, the printer can be used while recharging the battery or can be run without the battery (print & charge adapter). Physical Specifications L x W x H: 6.1” x 4.6” x 2.7” (15.5 x 11.7 x 6.9 cm). Weight: 24 ounces (.68 kg) with battery. Environmental SpecificationsOperating Environment: -10° to 40°C/ 0% to 65% RH (non-condensing). Storage Temp: -25° to 65°C) / 0% to 98% RH (non-condensing). Rated IP54 per IEC 529 Operator Controls and Indicators 3 LED indicators for general fault, power and battery status indication. Buttons for power and paper feed. Sensors for paper out, black mark detection, and door open. “Gas gauge” on battery door. Memory Capacity 4 MB Flash, 32 MB DDR2. Standard memory supports large and graphic intensive print jobs. Durability and Reliability Survives multiple 6 foot drops to concrete (each face) per IEC 68-2. MTBF: 10,000 hours in normal use. Regulatory Approvals FCC Class B, CE mark, RoHS, UL listed AC adapters, e-mark. Warranty Depends on local requirements. Please contact your national DASCOM sales office. Options and Accessories  Universal Port, 3-Track Simultaneous Read MCR, barcode scanners, biometrics, RFID.  AC Wall Adapter, 100 to 240 VACo Print and charge version o Charge only version  In-Vehicle Power Adapter, 12 to 24 VDC  Shoulder Strap  Data Cables; USB  Spare Batteries in Multi-Packs  Media in Case Quantities  Popular Mounting Systems o In-Vehicle Systems o Cart Mounting Systems 

19 www.dascom.com B. Appendix B – DP-330L Printer Specifications Printing Specifications Printing Method: Direct thermal. Printing Resolution: 203 dpi (8 dots per mm). Printing Speed: Up to 4 ips. Printing Width: Up to 72 mm. Fonts/Characters/Bar Codes Fonts: Virtually all TrueType fonts, from 6 cpi to 34 cpi depending on emulation chosen, plus scaling. International Characters: Most common sets available. Unicode support. Bar Codes: Virtually all 1D and 2D codes supported, depending on emulation chosen. Downloadable firmware, fonts, graphics, and logos. Connectivity Standard (All Units): USB 2.0 PNP. Wireless Options: Bluetooth® Complete Bluetooth® 4.0 Stack Dual Mode with EDR Antenna Gain: 0.5 dBi Universal Port: Data and power port – allows connection of external devices such as MCR, barcode scanners, biometrics, RFID. Software Drivers and Utilities: Drivers for XP, WIN 7, WIN 8. Compatible with Windows CE/Pocket PC, Windows Mobile, Apple iOS, Android. Print utilities and SDK’s for all platforms. Native App and Web printing. Printer Setup via internal web page, access with browser from any host (tablets and smartphones included). Emulations: Emulates many popular printer brands and languages including: Zebra CPCL and ZPL, Extech, IPL, and ESC POS. Firmware can be upgraded as new emulations become available. Supports direct printing of Postscript, PDF, PBM, JPG, PNG, BMP, SVG, & TIFF files. Print Media Paper Type: Direct Thermal Roll. Roll Size: Maximum roll diameter 2.625” (66.7 mm), roll widths up to 3.125” (80 mm). Roll Capacity: Label Media: Approx. 75’ (23 m), creating 148 6” long receipts (with 5.5 mil thick media). Receipt Media: Approx. 173’ (52.6m), creating 346 6” long receipts. Core Size: 0.75” Recommended (19 mm). Power Management Battery: Rechargeable 3 cell Lithium Ion, (11.1 V, 3000 mAh, 33.3 Wh). Endurance: Over 3,500 printed inches per charge. Power Option: 100-240 VAC wall adapter, or 12-24 VDC in-vehicle adapter. When plugged in, the printer can be used while recharging the battery or can be run without the battery (print & charge adapter). Physical Specifications L x W x H: 6.1” x 4.6” x 2.7” (15.5 x 11.7 x 6.9 cm). Weight: 24 ounces (.68 kg) with battery. Environmental SpecificationsOperating Environment: -10° to 40°C/ 0% to 65% RH (non-condensing). Storage Temp: -25° to 65°C) / 0% to 98% RH (non-condensing). Rated IP54 per IEC 529 Operator Controls and Indicators 3 LED indicators for general fault, power and battery status indication. Buttons for power and paper feed. Sensors for paper out, black mark detection, and door open. “Gas gauge” on battery door. Memory Capacity 4 MB Flash, 32 MB DDR2. Standard memory supports large and graphic intensive print jobs. Durability and Reliability Survives multiple 6 foot drops to concrete (each face) per IEC 68-2. MTBF: 10,000 hours in normal use. Regulatory Approvals FCC Class B, CE mark, RoHS, UL listed AC adapters, e-mark. Warranty Depends on local requirements. Please contact your national DASCOM sales office. Options and Accessories  Universal Port, 3-Track Simultaneous Read MCR, barcode scanners, biometrics, RFID.  AC Wall Adapter, 100 to 240 VACo Print and charge version o Charge only version  In-Vehicle Power Adapter, 12 to 24 VDC  Shoulder Strap  Data Cables; USB  Spare Batteries in Multi-Packs  Media in Case Quantities  Popular Mounting Systems o In-Vehicle Systems o Cart Mounting Systems 

20 www.dascom.com Glossary of Terms 802.11 Wireless networking communication standards created by IEEE. baud rate The rate at which characters are transmitted over a serial interface. This is also often referred to as bits per second. Bluetooth A definition for short range radio frequency communications. client Any node on a network that requests services from another node (server). character pitch The horizontal spacing of characters. Measured in cpi. cpi Characters per inch. default Value or configuration assumed when the printer is powered on or reset. DHCP Dynamic Host Configuration Protocol. A method used to centrally control the assignment of IP addresses on a network. dpi Dots per inch. Generally used to refer to graphics density or resolution. font A group of characters of a given shape or style. interface The connection between the printer and the host computer. IP Internet Protocol. A specification for packets, or datagrams, of data and an addressing method to allow the exchange of data with another system. Must be combined with another protocol such as TCP to create a complete connection with the other system. LAN Local Area Network. LED Light emitting diode. lpi Lines per inch. margin An area along any edge of a form where data may not be printed. Peer-to-Peer A network consisting of only stations (no access point or central server). Same as Ad-Hoc. reset Initialization of various operating features of the printer to the value or state assumed when the printer is powered on. server Any node on a network that provides services to another node (client). TCP Transmission Control Protocol. A specification that controls the connection between systems on a network.

21 www.dascom.com top of form The vertical position where the first line is printed on the paper. Also the position the paper is advanced to when a form feed (FF) character is received from the host or the Form Feed button is pressed on the printer's control panel. USB Universal Serial Bus. WAN Wide Area Network. Refers to connections that allow one LAN to communicate with another LAN(s). WEP Wired Equivalent Privacy. A security protocol for wireless LANs designed to provide data security similar to a wired LAN. WLAN Wireless Local Area Network. A LAN made up of wireless nodes.