Jovision Technology JVS-HV311E HD Network Camera User Manual 1

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Date Submitted	2018-06-13 00:00:00
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JOVISION
HD Network Camera
 QuickStartGuide
Copyright© Jovision Technology Co., Ltd.
All rights reserved.
http://eu.soovvi.com
1
Statement
Thank you for choosing Jovision, this user manual is intended for users of HD Network Camera . It
includes instructions on how to use the product. Before using the device, read the user manual
carefully. Keep this manual for further clarifications. The descriptions, images and technical
parameters may vary with the actual devices. The software embodied in the product is governed
by the user license agreement covering that product.
Copyright
This Manual is subject to domestic and international copyright protection.
Jovision Technology Co., Ltd. (“Jovision”) reserves all rights to this manual. This manual cannot be
reproduced, changed, translated, or distributed, partially or wholly, by any means, without the
prior written permission of Jovision.
Privacy Notice
Surveillance laws vary by jurisdiction. Check all relevant laws in your jurisdiction before using this
product for surveillance purposes to ensure that your use of this product conforms. Please refer
to the product specification for camera parameters and functions.
Disclaimer
This manual is for reference only. It may contain several technical incorrect places or printing
errors, and the content is subject to change without notice. All information in this booklet has
been thoroughly reviewed. Jovision Technology Co., Ltd. is not liable for damage caused by
improper use of this device.
Regulatory Information
FCC Caution.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
‐Reorient or relocate the receiving antenna.
‐Increase the separation between theequipment and receiver.
‐Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
‐Consult the dealer or an experienced radio/TV technician for help.
2
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment .This equipment should be installed and operated with minimum distance 20cm
between the radiator& your body.
EU Conformity Statement
This product and if applicable, thesupplied accessories too are markedwith "CE"
and complytherefore with the applicable harmonized European standards listed
under the Low Voltage Directive 2014/35/EU, the EMC Directive 2014/30/EU,
the RED directive 2014/53/EU, the RoHS Directive 2011/65/EU.
This product can be used across EU member states.
The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as
follows:
Hereby, (Jovision Technology Co., Ltd.) declares that the radio equipment type
(HD Network Camera) is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet
address:
2012/ 19/ EU (WEEE directive):Products marked with this symbolcannot be
disposed of as unsortedmunicipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment,or dispose of it at designated collection points.For
more information see: www.recyclethis.info
2006/ 66/ EC (battery directive):This product contains a battery thatcannot be
disposed of as unsortedmunicipal waste in the EuropeanUnion.See the product
documentation for specificbattery information. The battery is marked withthis
symbol, which may include lettering toindicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to yoursupplier or to a
designated collection point. Formore information see: www.recyclethis.info
Support
Should you have any questions, please do not hesitate to contact your local dealer.
3
CHANGE THE DEFAULT PASSWORD
Default Account:
Username: admin
Password: 
The default password for the admin account is for
first‐time log‐in purposes only. You should change this default
password to better protect against security risks, such as the
unauthorized access by others to the product that may prevent
the product from functioning properly and/or lead to other
undesirable consequences.
For your privacy, we strongly recommend changing the password to something of your
own choosing (using a minimum of 8 characters, including upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your
product.
Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end‐user.
Contents
1. Network Connection ..................................................................................................................... 4
1.1 Wireless connection ............................................................................................................ 4
2. Preparation on Smart Phone (iOS, Android) ................................................................................. 5
2.1 Get SOOVVI Int’l APP........................................................................................................... 5
2.2 Register SOOVVI Int’l Account............................................................................................. 5
2.3 Power‐on the Device ........................................................................................................... 5
3. Add Wi‐Fi Camera on Phone ......................................................................................................... 6
3.1 Wi‐Fi Configuration ............................................................................................................. 6
3.2 Add by Device ID ................................................................................................................. 6
4. FAQ ................................................................................................................................................ 8
5. Safety Instruction .......................................................................................................................... 9
5.1 Warnings ........................................................................................................................... 11
5.2 Cautions ............................................................................................................................ 10
I Appendix ....................................................................................................................................... 10
I Packing List and Qualification Card .................................................................................... 11
4
1 Network Connection
Before you start:
Please choose proper connection mode according to camera model.
1.1 Wireless connection
Note:
The camera must be configured to connect to wireless router first with wireless connection
mode. Please refer to 3.1 Wi‐Fi Configurationto connect camera to Wi‐Fi.
1.2 Wired Connection
5
2 Preparation on Smart Phone (iOS, Android)
2.1 Get SOOVVI Int’l APP
1. Search “SOOVVI Int’l” in App Store (iOS) or Google play (Android). Or scan QR code on the
cover of this guide.
2. Get and install SOOVVI Int’l on your smart phone.
2.2 RegisterSOOVVI Int’l Account
Notes:
You need to register a SOOVVI Int’l account before using its service which is free. With SOOVVI
Int’l service account, devices list will automatically upload and store on server, and when you
login App with your account on other smart phones, you can access to all these devices without
adding them again.
1. OpenSOOVVI Int’l App, and tap “Register”
to register a new account. If you already have
account, tap “Login”.
2. Input your E‐mail and password, make sure
the E‐mail has not been registered, tap Get
Code for verification code. It will send to your
Email. After verify your email with verification
code, Tap Start SOOVVI Int’l, the screen will be
redirected to login page if the registration is
success.
2.3 Power‐on the Device
Connect the camera with power adapter, and wait for about one moment while it is
self‐checking. After that, we can start.
6
3 Add Wi‐Fi IP Camera on Smart Phone
3.1 Wi‐Fi Configuration
1. Tap+Add a new deviceon the main screen,
then scan the QR code on the device
3. Input theWi‐Fi password. Then tap Start to
connect. (You can only choose the
Wi‐Fiwhich your smart phone connected)
2.Make sure mobile phone connected to Wi‐Fi
and camera is powered on. Press and hold the
RST button on device for 5 seconds. Then tap
Next button on screen.
4. Wait for a moment, the device will be
connected to Wi‐Fi.
7
5. After the configuration done, the device
will display in the device list. You can tap it to
view the video.
6. The live video of the device will display, you
can access Audio, Snapshot, Record, Stream,
Talk, PTZ, Playback and Settingshere.
Notes: The Wi‐Fi configuration may vary due
to different models, please do the operation as
per system prompts. if you have any question
over configuration, please do not hesitate to
consult us.
3.2 Add by Device ID
Notes:
This method requires that the device be connected to Internet and get CloudSEE ID online first.
8
1. Open SOOVVI Int’l APP, Tap+Add a new
device, then scan the QR code or tap Fail to
scan QR code or miss the QR code,
2. Input the CloudSEEID and tap Add.
3. Input the CloudSEE ID, username and
password of device (No password for the first
time), tap Add Immediately.
4. If the CloudSEEID exists, and username and
password are right. The device will be added to
list.
9
5. The live video of the device will display,
you can access Audio, Snapshot, Record,
Stream, Talk, PTZ, Playback and
Settingshere.
10
4 FAQ
Q: My wireless network is not good, how to make the video smoother?
A:
1. Lower the stream in APP: Connect the camera in SOOVVI Int’l app, tap stream button in the
bottom right corner of live video page, you can choose HD, SD and LD according to your
network status.
2. Connect the camera on PC with client software, remote configure—stream, lower the
resolution and the bitrate of each stream.
Q: It shows “Exceed connection limitation” and I cannot see the live video.
A:
A Home security camera can be connected by 6 clients only including NVR, PC Client,
Smartphone app, etc. If you receive this message, please check how many clients are there
connecting the camera, disconnect some clients and try again.
Q: How can I check the alarm picture and video in App?
A:
1. Please make sure the TF card has been installed properly.
2. You can check alarm pictures and videos in alarm message; You can check recordings by
tapping remote playback.
3. Please check if the recording function has been enabled on the top right of the live video
page. The default mode is manual recording, you can tap the icon to switch to alarm recording.
Q: How to use TF card to record?
A:
Insert the TF Card (128GB Max.) to the camera, the camera will start recording automatically.
You can check the records with App on Smartphone.
Q: I forget the password to the camera, I cannot connect it on any client and it shows
“Password Wrong”.
A：
You can press on the reset button for about 15 seconds and configure the camera again. The
password will be reset too. Default username: admin, password: 
10
11
5 Safety Instruction
5.1 Warnings

Please adopt the power adapter which can meet the safety extra low voltage (SELV)
standard.

If the product does not work properly, please contact your dealer or the nearest service
center. Never attempt to disassemble the camera yourself. (We shall not assume any
responsibility for problems caused by unauthorized repair or maintenance.)

To reduce the risk of fire or electrical shock, do not expose this product to rain or
moisture.

This installation should be made by a qualified service person and should conform to all
the local codes.

Please install blackouts equipment into the power supply circuit for convenient supply
interruption.
5.2 Cautions

Make sure the power supply voltage is proper before using the camera.

Do not drop the camera or subject it to physical shock.

Do not touch sensor modules with fingers. If cleaning is necessary, use a clean cloth with a
bit of ethanol and wipe it gently. If the camera will not be used for an extended period of
time, put on the lens cap to protect the sensor from dirt.

Do not aim the camera lens at the strong light such as sun or incandescent lamp. The
strong light can cause fatal damage to the camera.

The sensor may be burned out by a laser beam, so when any laser equipment is being
used, make sure that the surface of the sensor not be exposed to it.

Do not place the camera in extremely hot, cold temperatures (the operating temperature
should be between ‐30°C to 60°C), dusty or damp environment, and do not expose it to
high electromagnetic radiation.

To avoid heat accumulation, good ventilation is required.

Keep the camera away from water and any liquid.

While shipping, the camera should be packed in its original packing.
11
12
Appendix
Packing List and Qualification Card
No.
Component
Units Amount
Camera
PCS
Power Adapter
PCS
Quick Start Guide
PCS
Installation rack*
PCS
Ethernet cable*
PCS
*: For some models only
Accessories may vary due to different models, please take
the actual model received as standard.
12

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