Kenmore 11016101690 User Manual AUTOMATIC WASHER Manuals And Guides 97110285

KENMORE Residential Washers Manual 97110285 KENMORE Residential Washers Owner's Manual, KENMORE Residential Washers installation guides

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S_A_'_

Owner's Manual

One-Speed
AUTOMATIC

\

WASHERS

\
\

IMPORTANT:
Read and follow all safety
instructions
and operating
instructions
before first use
of this product.

Sears,

Roebuck

PART NO. 3950149

and Co., Hoffman

Estates,

PRINTED IN U.S.A.

IL 60179

U.S.A.

BEFORE
SEARS

USING

YOUR NEW WASHER

AUTOMATIC

IMPORTANT

SAFETY

INSTALLATION
OPERATING
CARING

WASHER

2

WARRANTY

INSTRUCTIONS

3

INSTRUCTIONS

4

YOUR WASHER

15

FOR YOUR WASHER

18

TROUBLESHOOTING
SEARS

MAINTENANCE

REQUESTING

19
AGREEMENT

ASSISTANCE

23

OR SERVICE

Please read this manual. It will help you
install and operate your new automatic
washer in the safest and most economical way.
For more information

3

24

Use the ',space below to record the
model nun'lber and serial number of
your new washer.

about the care and

operation of Sears appliances
call your
nearest Sears store. You will need the
complete model and serial numbers when
requesting
information.
Your washer's
model and serial numbers are located on
the Model and Serial Number Plate.

Model

No.

Serial

No.

Date of Purchase

Model and Serial
Number Plate

Keep this book and your sales
check (rec,eipt) in a safe place
for future reference.

90-DAY WARRANTY
ON MECHANICAL AND
ELECTRICAL PARTS
Forninetydays from the date

LIMITED

of purchase,
when the washer is installed and operated
in accordance with the instructions in
the Owner's Manual, Sears will repair or
replace any mechanical or electrical parts
in this washer, if defective in material or
workmanship.
LIMITED
ON

2-YEAR

GEARCASE

SAFETY

WARRANTY

"

"rUB

After ninety days and until five years
from date of purchase,
Sears will furnish
a replacement
plastic tub for any plastic
tub which is defective in matedal or workmanship.

You wiil be charged

for labor.

WARRANTY
SERVICE IS AVAILABLE
BY CONTACTING
THE NEAREST
SEARS SERVICE CENTER IN THE
UNITED STATES.

WARRANTY
PARTS

After ninety days and until two years from
the date of purchase, Sears will furnish
replacement
parts for any defective gearcase parts. You will be charged for labor.

YOUR

5-YEAR

ON PLASTIC:

IS IMPORTANTTO

before

• Do not wash articles

that have been

using

previously
cleaned in, washed in,
soaked in, or spotted with gasoline,
dry-cleaning
solvents, other flammable
or explosive substances
as they give
off vapors that could ignite or explode.
• Do not add gasoline, dry-cleaning
solvents, or other flammable
or explosive
substances
to the wash water. These
substances
give off vapors
ignite or explode.

that could

• Under certain conditions,
hydrogen gas
may be produced in a hot water system
that has not been used for 2 weeks or
more. HYDROGEN
GAS IS EXPLOSIVE.
If the hot water system
used for such a period,

Sears Roebuck and Co., Dept. 817WA,
Hoffman Estates, IL 60179.

US

WARNING:
To reduce the risk of fire,
electric shock, or injury to persons
when using your washer, follow basic
precautions,
including the following:
• Read all instructions
the washer.

This warranty applies only while this
product is in use in the United States.
This warranty gives you specific legal
rights, and you may also have other
rights which vary from state to state.

has not been
before using a

SAVE THESE

washing machine, turn on all hot water
faucets and let the water flow from each
for several minutes. This wiill release
any accumulated
hydrogen gas. As the
gas is flammable,
do not smoke or use
an open flame during this time.
• Do not allow children to play on or in
the washer. CIo,;e supervision of children
is necessary wt]en the washer is used
near children.
• Before
service

the wasl_er is removed
or disc_.rded,

from

remove

the door.

• Do not reach into the washer

if the tub

or agitator is rnoving.
• Do not install or store this washer
where

it will be exposed

• Do not tamper

to the weather.

with controls.

• I-)o not repair or replace any part of
the washer or attempt any servicing
unless specifically
recommended
in the
Owner's Manu_l or in published userrepair instructions
that you understand
and have the skills to carry out.

INSTRUCTIONS

3

This guide contains safety statements
under warning symbols. Please pay
special attention to this box and
follow any instructions
given.

The inFormation

in this box will

alert you to such dangers as
fire, el,.=ctrical shock, burns and
personal injury.

IMPORTANT:
Observe all governing
and ordinances.
TOOLS

NEEDED

codes
FOR

INSTALLATION

PLIERS THAT OPEN TO 1-9/16"

PARTS SUPPLIED
FOR INSTALLATION
The parts supplied with your washer
are listed in the order which they will
be used.
(1) 2 front leveling

legs with nuts

(2) 4 flat water fill hose washers
(3) 2 water inlet hoses
(4) 1 drain hose

/

(5) 1 silver, double-wire
hose clamp
(bottom of drain hose)
(6) 1 yellow, single-wire
(top of drain hose)

hose clamp

2

6

5

Selecting the proper location for your
washer will improve its performance
and minimize concerns
like washer
walk or noise.
ELECTRICAL

REQUIREMENTS

120-Volt, 60-Hz., AC-only, 15- or
20-ampere
fused electrical supply is
required. (Time-delay
fuse or circuit
breaker is recommended.)
It is recommended that a separate circuit serving
only this washer be provided.

GROUNDING

INSTRUCTIONS

WARNING:
Imp roper connection
of
the equipment
grounding conductor can
result in a risk of electric shock. Check
with a qualified _lectrician or serviceman
if you are in doL:bt as to whether the
appliance is properly grounded. Do not
modify the plug provided with the appliance - if it will not fit the outlet, have
a [)roper outlet installed
eiectrician.

by a qualified

For your personal safety, this washer
must be grounded.
In the event of
malfunction
or breakdown,
grounding
will reduce the risk of electric shock
Electrical

Shock

Plug into a grounded
outlet.
Do not remove

Hazard
3-prong

ground

prong.

Do not use an adapter.
Failure to follow these instructions
can result in death or electrical
shock.

by providing a path of least resistance
for electric current.
This washer is equipped with a power
supply cord having a 3-prong grounding
plug. To minimize possible slqock hazard,
you must plug the power supply cord
into a mating 3-prong grounding-type
wall receptacle,
grounded in accordance
with National Electrical Code, ANSI/NFPA
70-latest edition and all local codes and
ordinances.

3-Prong
Grounding-Type
Wall Iq:eceptacle
3-Prong
Grounding Plug

\

Fire Hazard
Do not use an extension

cord.

Using an extension
cord can result
in death, fire, or electrical
shock.

9
Grounding
Prong

Power Supply
Cord

5

RECESSED

AREA

INSTRUCTIONS

This washer may be installed in a recessed area or closet•

14" max.

OO

19"

__f__oooo

48 sq. in.
minimum-"
ventilation
area

oL _

24 sq. in.
minimum "_
ventilation
area

-*1+'t+

*0"_
FRONTVIEW
(DOOR NOT SHOWN)

SIDE VIEW
(DOOR SHOWN)

FRONTVIEW
(DOOR WITH VENT)

*ADDITIONAL CLEARANCESFORWALL, DOORAND FLOOR MOLDINGS MAY BE REQUIRED.

* The installation spacing is in inches
and is the minimum allowable.
• Additional spacing should be considered
for ease of installation and servicing.

• If closet .door is installed, the minimum air openings in top and bottom
are required. Louver ed doors with
equivalent
air openings
in top and
bottom are acceptable.

LAUNDRY

TUB

DRAIN

SYSTEM

Check location where washer will be
installed. This washer can be installed
using one of three systems:
• Laundry tub drain system
• Standpipe

drain system

• Floor drain system

(below)
(p. 8)

(p. 8)

Do not store or operate washer at or
below 32°F (,.rome water may remain in
washer). See page 18 for Winterizing
Information.
Proper installation is your responsibility.
Make sure you lqave everything necessary
for correct installation
including the
following points:

Water heater:
To get the best
washing results,
set water heater
to de_iver 140°F
water to washer.

Laundry tub drain system:
Needs a minimum 20-gallon
laundry tub.

31/2 Ft.

Support: Floor must be sturdy
enough to support washer, water
and load weight of 315 pounds.

Level floor: Maximum
allowable slope under
entire washer- 1 inch.

Hot and cold water
faucets: Must be
withirq4 feet of the
hot and cold water
fill valves attached
to the back of the
washer and provide
water pressure
between 5-100 P.S.I.

Top of tub must be at
least 39-inches high
and no higher than
96 inches from bottom
of washer.

ALTERNATE
STANDPIPE

LOCATIONSAND FLOOR

DRAIN

SYSTEMS
Siphon break: Must be purchased
separately See chart below.

:I

"!

=

Standpipe drain system: Needs a two-inch
minimum diameter standpipe with minimum
carry-away capacity of 17 gallons per minute.
Top of standpipe must be at least 39-inches
high and no higher than 96 inches from bottom
of washer.

Floor drain system: Requires a siphon
break, see chart below.

If you have:

You will need to buy:

Laundry tub or standpipe
higher than 96 inches

Sump pum3 system
(if not already available)

1-inch diameter

2-inch diameter to 1-inch diameter
standpipe
adapter, Part No. 3363920

Overhead

standpipe

sewer

Standard 20 gallon, 39-inch high drain
tub or utility sink and sump pump
(available from local plumbing supplier.,;)

Floor drain

Siphon break, Part No. 285320;
additional clrain hose, Part No. 3357090;
and Connector Kit, Part No. 285442

Water faucets beyond the
reach of water fill hoses

2 longer water fill hoses: 6 ft. hoses,
Part No. 76314 or 10 ft. hoses,
Part No. 350008

Drain hose that is too short

Drain hose, Part No. 388423 and hose
extension
kit, Part No. 285442

Drain hose that is too long

Hose extension

kit, Part No. 285442

Drain protector,

Part No. 367031

A problem

with lint clogging

your drain

Parts listed are available from SEARS. Call 1-800-366-PAIqT.
8

REMOVE

SHIPPING

STRAP

Removing the shipping strap is
necessary for smooth operation.
If the shipping strap is not
removed, the washer will make
excessive
noise.
To prevent
cardboard

floor damage, set washer onto
before moving across floor.

Move washer

close to its final location.

STEP 1. Read, then remove the label
over the electrical plug and shipping strap.
STEP 2. Pull the yellow shipping strap
completely
out of the washer. There
should be three cotter pins on the end
of the shipping strap that comes out of
the washer. The electrical plug is attached
to shipping strap.

STEP 3. Pull firmly to remove the
other end of 1:he shipping strap pinned
to the back of washer to rellease rear
self-leveling

legs.

oO

Electrical plug
Pin

STEP 4. Cut the shipping strap about
16 inches from plug end. Look for the
words "cut here." Pull shipping strap out
of the electrical plug.
Shippingstrap

NOTE: Save the end of the shipping
strap that does not have the three cotter
pins for use in .';ecuring the drain hose.

CONNECT
INLET
TO WASHER

HOSES
STEP

Proper connection
of your inlet hoses
will allow hot and cold water to enter
your washer properly.
prevent water damage

3. Attach

the hose with the blue

coupling to the cold water (top) inlet
valve. TigTten coupling by hand. Use
pliers to make an approximate
one-third
turn. DO/JOT OVER'I'IGHTEN;
this
could cause damage to valves.

It also helps
due to leaks.

Cold

Hot

Slip and Fall Hazard
Use new water inlet hoses.
Failure

to do so can result

injury, broken

bones,

in head

or bruises.

STEP 1. Insert a flat washer into each
end of the inlet hoses. Check that washers
are firmly seated in couplings.
Use new
washers that came with your washing
machine.

0
COUPLING
STEP

2. Attach

WASHER

the hose with the red

coupling to the hot water (bottom) inlet
valve. Tighten coupling by hand. Use
pliers to make an approximate
one-third
turn. DO NOT OVERTIGHTEN;
this
could cause damage to valves.
NOTE: Attaching the red coupling first
makes it easier to tighten connection
with pliers.

10

CONNECT
INLET HOSES
TO WATER FAUCETS
STEP 1. Flun water through both faucets
into a bucket to get rid of particles in
the water lines that might clog hoses.
Determine which faucet is hot and which
is cold. Mark the hot water faucet.
STEP 2. Attach

the hose with the red

coupling to the hot water faucet. Tighten
coupling to faucet by hand. Use pliers
to make an approximate
one-third turn.
DO NO'I OVERTIGH'IEN;
this could
damage
STEP

3. Attach

coupling
coupling
to make
DO NO-l
damage
STEP
check
water
drain

the coupling.
the hose with the blue

to the cold water faucet. Tighten
to faucet by hand. Use pliers
an approximate
one-third turn.
OVERTIGH-I"EN;
this could
the coupling.

4. Turn on water faucets and
for leaks. A small amount of
will enter the washer. You will
thi,; later.

CONNECT

DRAIN

HOSE

Proper connection
of the drain hose
will protect your floors from damage
due to water leakage.
STEP 1. To prevent the drain hose from
coming off or leaking, it must be installed
per the following instructions:
IMPORTANT:
This procedure must be
followed to ensure proper installation.
a. Wet the inside of the soft coupler
at the end of the drain hose with tap
water. DO NOT USE ANY OTHER
LUBRICANT.
b. Squeeze ears of silver-colored,
doublewire clamp with pliers to open and
place clamp over the straight end of
the drain hose 1/4" from the end.

STEP

2. Put "hook"

end of drain hose

into laundry t,_l:, or standpipe. Check for
proper length of drain hose. Rotate hook
to eliminate kinks.
"lo prevent drai _ water from going back
into the washer:
• Do not strai;]hten "hook" end of drain
hose and force excess drain hose into
,_tandpipe.
° Do not lay excess
of laundry tub.

drain hose in bottom

STEP 3. For st;]ndpipe or laundry tub
drain system,3: Open yellow, single-wire
clamp and slide over "hook" end of drain
hose to secure the rubber and corrugated
sections together.

c. Open clamp and push end of drain
hose onto drain connector
until hose
contacts

the housing.

d. Place clamp over area marked
"clamp_' Release clamp.

11

SECURE

DRAIN

HOSE

Securing the drain hose properly will
protect your floors from damage due
to water leakage.
STEP 1. Use the shipping strap you cut
and removed (without the three cotter
pins).
STEP 2. Tightly wrap the shipping strap
around the drain hose and laundry tub
or standpipe.
Push plug into the nearest
hole in the shipping strap.

If the water faucets and drain standpipe
are recessed;
put "hook" end of drain
hose in standpipe. Tightly wrap the
shipping s!rap around the drain hose
and water inlet hoses (not the handles
or stems). Push plug into the nearest
hole in tile shipping strap.

I

!

\\
\.

12

LEVEL WASHER

Leveling your washer properly prevents excessive noise and vibration.

STEP 4. Tilt washer forward until rear
of washer is at least 3 inche,'_ off floor

To install

to set self-adjusting
rear legs. Lower
washer to floor. Check levelness of the

front

legs:

STEP 1. Prop front of washer up on
a wood block (about 4 inches). If washer
was placed against a wall, it may have
to be moved out slightly before tipping it
to prop it up.
STEP 2. With one of the legs in hand,
screw lock nut onto leg 1/2-inch from top
of leg base. This is the recommended
initial setting. Screw leg into washer base
by hand until nut reaches washer base.
Repeat for other leg.

washer by placing a carpenter's
level
on top of the washer, first side-to-side;
then front-to-back.
=

I

h

STEP 5. If washer is not level, repeat
STEP 1. Adjust the front legs up or down,
then repeat STEPS 3 & 4.
STEP 6. When washer is level, use
9/16-inch open-end wrench to turn nuts
on front legs up tightly against washer
base. If nuts are not tight against washer
base, the washer may vibrate.

STEP 3. Tilt washer backward until front
of washer is off the wood block. Remove
wood block. Gently lower washer to floor.
Move washer to its final location. Remove
cardboard from under washer.

13

i

FINISH INSTALLATION/
CHIECKPOINTS

Taking a few minutes to complete
this checklist will help ensure a
proper installation
and increase
your satisfaction
with your washer.
[]

Check electrical requirements.
Be sure you have correct electrical
supply and recommended
grounding
method.

[] Turn on water faucets and recheck
for leaks. If there is leaking, refer to
page 10.
[]

[] Check

that you have:

, All the tools you started
, Removed

all shipping

, Removed shipping
three cotter pins.

with.
materials.

strap and

• Installed all parts listed on page 4.
, Washer is level and front feet
are tight.

14

Plug power supply
grounded outlet.

[] Take a few minutes

cord into

and read the

Operating Instructions (on pages 15-17)
to fully understand
your new washer.
Now start the washer and allow it to
complete

the REGULAR

Cycle.

STARTING

To get the maximum cleaning and
fabric care from your washer, please
read and follow these instructions.

YOUR

WASHER

STEP 1. Add measured
detergent
directly into washer basket. Then place
a load of sorted clothes in the washer.
STEP 2. Close washer

lid.

STEP 3. Push the Cycle Selector
Control (Timer) Knob (_) in and turn
to the right. Set time according to the
level of soil and type of fabric: in the
load (see page 16).

Explosion

Hazard

Never place items
that are dampened
or other flammable

in the washer
with gasoline
fluids.

Do not wash or dry items soiled
with vegetable
or cooking oils
because they may contain some
oil after laundering.
Doing so can result
explosion,
or fire.

in death,

STEP 4. Pull the Cycle Selector
Control (Timer) Knob out to start
washer.
STO P PI NG/R
YOUR

E STA RTI NG

WASHER

• To stop the washer at any time, push
the Cycle Selector Control (Timer)
Knob in.
• Pull the knob out to restart.

WASH/RINSE
WATER
TEMPERATURE
All washes are done in warm water.
All rinses are cold to save energy.

®
REGULAR

.,

!

0

-

15

SE'TTING YOUR CYCLE
SE'LECTOR
(TIMER) CONTROL
Use this control to choose your
wash time and to start the washer.
• For heavy soil and sturdy
use the full time.

fabrics

° For light soil and delicate
use less time.

fabrics,

RINSE

AND SPIN

When using extra detergent for heavily
soiled clothes, or washing special-care
items, you may find an extra rinse and
spin is needed.
STEP 1. Set the Cycle Selector
(Timer) Knob at RINSE.

Control

STEP 2. Pull Cycle Selector Control
(Timer) Knob out to start washer.

REGULAR
Use this cycle to get up to 14 minutes
of 'wash time for sturdy or heavily soiled
loads.
• Wash combines fast speed
and fast spin speeds.

REGULAR

aJ_sE

agitation
10

START

REGULAR

RINSE

10

START

SPIN ONLY
A drain and spin may help shorten drying
times for some heavy fabrics or specialcare items by removing excess water.
STEP 1. Set the Cycle Selector
(Timer) Knob at SPIN.

Control

STEP 2. Pull the Cycle Selector Conlrcl
(Timer) Knob out to start washer.

REGULAR
10

START

16

14

RINSE

UNDERSTANDING
WASHER
SOUNDS

NORMAL

Your new washer may make sounds that
your old one didn't. Because the sounds
are unfamiliar, you may be concerned
about them.
The following
describes
some of the
normal sounds you may hear and what
causes them.
During

Drain

The rate that water is drained from your
washer depends on your installation.
If
water is drained quickly from the washer,
you may hear air being pulled through
the pump. This happens during the end
of draining.
After Drain and Before Spin
When the cycle changes from draining
to spinning, you may hear a noise as the
gearcase shifts.

UNDERSTANDING
WHAT HAPPENS
DURING THE WASHER CYCLE
REGULAR
Fill to
selected level

Wash
selected time

Drain no spin

Spin

Fillto
selected level

Rinse

Drain no spin

Spin

Off

17

|

CLEANING

YOUR

WASHER

Proper care of your washer can extend
its life. This section explains how to care
for your washer properly and safely.
Exterior
Wipe up detergent,
bleach and other
spills with a soft, damp cloth or sponge
as they occur. Occasionally
wipe the
outside of the washer to keep it looking
like new.
Do not put sharp or metal objects in your
washer. They can damage the finish.
Check all pockets for pins, clips, money,
bolts, nuts, etc. Do not lay these objects
on your washer after emptying pockets.
Interior
Clean interior with 1 cup of chlorine
bleach mixed with 2 cups of detergent.
Run washer through a complete cycle.
Repeat process if necessary.
NOTE: Remove hard water deposits
using only cleaners labeled as washer
safe.

WINTER
STORAGE
OR MOVING
CARE
Install and store your washer where
it will not freeze. Because some water
may stay in the hoses, freezing can
damage your washer. If storing or
moving your washer during freezing
weather winterize it.
To winterize

washer:

1. Shut off both water faucets.
2. Disconnect
hoses.

and drain water inlet

3. Put 1 quart of R.V.-type
in the basket.

antifreeze

4. Run washer on a SPIN setting for
about 30 seconds to mix the antifreeze and water. Some of the mixture
will pump out while the washer spins.
5. Unplug

the power

To use washer

supply

cord.

again:

1. Flush water pipes and hoses.
2. Reconnect
water inlet hoses.
3. Turn on both water faucets.
4. Reconnect

power

supply

cord.

5. Run the washer through a complete
cycle with 1 cup of detergent to clean
out antifreeze.
NON-USE

OR VACATION

CARE

Operate your washer only when you are
at home. If you will be on vacation or
not using your washer for an extended
period of time, you should:
• Unplug the power supply cord or turn
off electrical power to the washer.
• Turn off the water supply to the washer.
This helps avoid accidental flooding
(due to a water pressure surge) while
you are away.

18

?

Most laundering
problems are easily
solved if you understand
the cause.
Check these lists for common laundry
and washer problems.
If you need
further assistance,
see page 24.
Problem

Possible

Cause

Solution

Washer Leaks

Household plumbing is leaking.

Repair plumbing.

Fill hoses not tight.

Tighten hoses.

Fill hose washers

Reseat washers.

not properly seated.
Drain hose not properly
clamped or is off.

Clamp drain hose.

Drain is clogged.

Remove drain clogs. Sink and
standpipe must be able to handle
17 gallons of water per minute.

Tub moved forward during
unloading, causing water to
deflect off of tub ring.

Ensure tub is centered before
starting washer.

Unit not level causing water
to deflect off of tub ring.

Ensure front feet are installed and nuts
are tightened. Level washer (p. 13).

Load is unbalanced. Spray
rinses are deflecting off of load.

Redistribute the load.

Washer is over loaded. Fills or

Reduce load size.

spray rinses are deflecting off
of load.
Won't Drain/
Won't Spin/
Wet Loads

Drain hose is kinked or clogged.

Straighten or unplug hose.

Correct operation of neutral
drain,

After a wash or rinse, the washer will
drain without spinning. After draining,
the spinning begins.

Lid is open.

Close the lid.

End of drain hose more than
96 inches above floor.

Lower drain hose.

Too much detergent - suds lock.

Use less detergent.

Low voltage or using an
extension cord.

Repair electric and do not use
extension cords.

Cold rinses.

Cold rinses are normal.

19

Problem

Possible Cause

Solution

Continues
to Fill/
Continues
to Drain/

Drain hose is less than
39 inches above floor.

Raise the drain hose.

Drain hose fits tightly into

Adjust drain hose for loose fit.

Cycle Stuck

standpipe.

Washer
Makes Noise

Load is unbalanced.

Redistribute load.

Washer is not level.

Level washer. Reset rear legs (p. 13).

Nuts on front feet not tight.

Tighten nuts.

Yellow shipping strap with
cotter pins not completely
removed.

Remove strap with cotter pins.

Floor not strong enough
to support washer.

Relocate washer.

Rear leveling legs not set.

Set rear leveling legs.

Gears engaging after drain
and before spin.

This is normal.

Upper part of agitator clicks
during wash.

This is normal.

Water inlet valve

Clean screens.

Won't

Fill/

Won't Rinse/
Won't Agitate/
Wrong

screens are plugged.
Water is turned off.

Turn on water.

"l'emperature

Hot and cold hoses are

Reverse hoses.

reversed.
Inlet hose is kinked.

Straighten hoses.

Timer dial is not lined up.

Turn timer knob to the right slightly
and pull to start.

Power cord not plugged in.

Plug in power cord.

Problem

Possible Cause

Solution

Machine
Stops

Power cord not plugged in.

Plug in power cord.

No power at plug.

Repair electric.

Fuse blown or circuit
breaker open.

Repair circuit.

Using an extension cord.

Do not use extension cords.

Timer is not lined up.

Turn timer to the right slightly
and pull to start.

Timer knob not pulled out.

Set and pull out knob.

Machine is overloaded.

Wash smaller loads.

The top of the agitator moves
only in one direction.

This is normal.

The top of the agitator is loose.

This is normal.

Water Level
Too Low/Not
Completely
Fillin£1

The top of the agitator is much
higher than the highest water
level. This creates a perception
of the washer not being full.

This is normal.

Tub is
Crooked

Tub pulled forward when
unloading,

Ensure tub is centered before
starting washer.

Tub moves.

This is normal.

Unit not level.

Ensure front feet are installed and

Agitator Not
Workilng

nuts are tightened. Level washer.
Reset rear legs (p.13).
Lint on Load

Improper sorting.

Sort lint givers from lint takers
and by color.

Overloading.

Lint can be trapped in load if
overloaded. Wash smaller loads.

Paper or tissue in pockets.

Clean out pockets before washing.

Not enough detergent.

Use enough detergent to
hold lint in water.

21

Problem

Possible

Tearing

Overloading.
of washer,

Stains
on Load

Load is
Wrinkled

Load is
Tangled/
Twisted

22

Cause
Improper use

Solution
Loads should move freely during
wash. Wash smaller loads.

Improper use of chlorine bleach.

Do not pour chlorine bleach directly
on load. Wipe up bleach spills.

Sharp items not removed
from pockets; fasteners
not fastened.

Clean out pockets before washing.
Zip zippers before washing.

Items damaged before washing.

Mend rips and broken threads in
seams before washing.

Improper use of fabric softener
in washer or dryer,

Dilute fabric softener and add to
deep rinse only.

Iron in water (rust).

Install an iron filter.

Under use of detergent causing
soil to be redeposited,

Use enough detergent to remove
soil and hold it in suspension.

Dye transfer due to not
sorting loads properly,

Sort dark clothing from whites
and lights.

Dye transfer due to not
unloading washer promptly,

Unload the washer as soon as
it stops.

Not removing load promptly.

Unload the washer as soon as
it stops.

Overloading.

Loads should move freely during
wash. Wash smaller loads.

Overloading.

Loads should move freely during
wash. Wash smaller loads.

Clothes wrapped around agitator.

Do not wrap items around agitator.

SEARS

WASHERS

We Service What We Sell
"We Service What We Sell" is our
assurance you can depend on Sears for
service. Your washer has added value
when you consider that Sears has service
units nationwide, staffed with professional
technicians
specifically
trained on Sears
appliances
and having parts, tools and
equipment
to ensure that we meet our
pledge to you..."We Service What We Sell'.'

Sears

IVlaintenance

Agreement

Maintain the value of your Sears Washer
with a Sears Maintenance
Agreement.
Sears washers are designed,
manufactured, a;nd tested for years of dependable
operation. Yet any modern appliance
may require service from time to time.

The Sears

Maintenance

Agreement

• Is your way to buy tomorrow's
at today's prices.
• Eliminates repair bills resulting
normal use.
• Allows for as many service
required.

service
from

calls as

• Provides for service by professional
Sears Trained Technicians.
• Even if you don't need repairs, the
Maintenance
Agreement
offers an
annual preventative
maintenance
checkup at your request!
This Maintenance
Agreement
does not
cover original installation,
reinstallation
or damage resulting from external causes
such as acts of abuse, theft, fire, flood,
wind, lightning, freezing, power failure,
power reduction, etc.

23

Forthe repair or replacement partsyou
n_Bed
delivered directlyto your home
Call7 am - 7 pm, 7 days a week

1-800-366-PART
(11-800-366-7278)

For in-home major brandrepair service
Call 24 hours a day, 7 days a week

1-800-4-REPAIR
(11-800-473-7247)

Forthe locationof a Sears Parts and
Repair Center in your area
Call 24 hours a day, 7 days a week

1 -800-448-1

222

For informationon purchasing a Sears
MaintenanceAgreementor to inquire
aboutan existingAgreement
Call 9 am - 5 pm, Monday - Saturday

1-800-827-6655
When requestingservice or ordering
parts, always givethe following
information:
• ProductType
* Part Number
• Model Number • Part Description

24

SEARS
America's
RepairSpecialists



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