Kontron America KM2M800 Smart Services Developer Kit User Manual KM2M800 XX v0 1x

Kontron America Inc. Smart Services Developer Kit KM2M800 XX v0 1x

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Kontron M2M Smart Services Developer Kit
Document Revision 0.1
» Table of Contents «
Introduction ..................................... 4
1.1
About this Manual ............................................................ 4
1.2
Manual Organization .......................................................... 4
1.3
What Your Kontron M2M Smart Service Developer Kit Includes ................... 4
1.4
Additional Information and Software .......................................... 7
Features ......................................... 8
2.1
Kontron M2M Smart Service Developer Kit Components ........................... 8
2.2
Kontron M2M Smart Service Developer Kit Top Panel ........................... 14
2.3
Power Supply ................................................................ 19
2.4
System Cooling .............................................................. 20
2.5
Processors and Memory ....................................................... 20
Processors ............................................................... 20
Memory ................................................................... 20
Drop-In PCI Express Mini Card Module
Addition/Replacement ............................ 21
Before You Begin ................................................................. 21
Tools and Supplies Needed ................................................ 21
System References ........................................................ 21
3.1
General Installation Procedures ............................................. 21
Removing the Chassis Covers (work on this section – insert photos for
step by step) ....................................................... 21
Re-installing the Chassis Covers ......................................... 22
Removing the PCI Express Module .......................................... 22
Installing or Re-Installing the PCI Express Module ....................... 23
Component Installations ......................... 24
4.1
Before You Begin ............................................................ 24
Tools and Supplies Needed ................................................ 24
System References ........................................................ 24
4.2
Installing 802.11/802.11.15.4 Antennas ...................................... 24
4.3
Installing 3G Antennas(only comes with 3G installed SKUs) ................... 25
4.4
Installing your SIM ......................................................... 26
4.5
Installing the LiveUSB Drive ................................................ 26
4.6
Installing the power supply (needs new copy) ................................ 26
Operating Guide ................................. 27
www.kontron.com
www.kontron.com
5.1
Turning on the M2M System ................................................... 27
5.2
Turning Off the M2M System .................................................. 27
5.3
Using the BIOS Setup Utility ................................................ 27
Using BIOS Setup ......................................................... 27
Starting Setup ........................................................... 27
If You Cannot Access Setup ............................................... 27
Setup Menus .............................................................. 27
5.4
Upgrading the BIOS .......................................................... 29
Preparing for the Upgrade ................................................ 29
Updating the BIOS ........................................................ 29
5.5
Restoring BIOS Default Settings ............................................. 30
5.6
Clearing the Password ....................................................... 30
5.7
BMC Force Update Procedure .................................................. 31
Troubleshooting ................................. 32
6.1
Resetting the System ........................................................ 32
6.2
Problems Following Initial System Installation .............................. 32
First Steps Checklist .................................................... 32
6.3
Hardware Diagnostic Testing ................................................. 33
Verifying Proper Operation of Key System Lights .......................... 33
Confirming the Operating System Load ..................................... 34
6.4
Specific Problems and Corrective Actions .................................... 34
Power Light does not Light ............................................... 34
No Characters Appear on Screen ........................................... 34
Characters are Distorted or Incorrect .................................... 34
System Cooling Fans do not Rotate Properly ............................... 35
Cannot Connect to a Kontron M2M Smart Service Developer Kit .............. 35
Diagnostics Pass but the Connection Fails ................................ 35
The Controller Stopped Working When an Add-in Adapter was Installed ...... 35
The Add-in Adapter Stopped Working without Apparent Cause ................ 36
System Boots When Installing a PCI Card .................................. 36
Problems with Newly Installed Application Software ....................... 36
Problems with Application Software that Ran Correctly Earlier ............ 36
Devices are not Recognized under Device Manager (Windows*OS) ............. 37
Hard Drive(s) are not Recognized ......................................... 37
6.5
LED Information ............................................................. 37
Warranty ........................................ 38
Appendix A: Safety Information .................. 39
8.1
Emissions Disclaimer ........................................................ 39
www.kontron.com
www.kontron.com
8.2
Intended Uses ............................................................... 39
If AC power supplies are installed: ...................................... 39
If DC power supplies are installed: ...................................... 40
Temperature and Ventilation .............................................. 41
8.3
Safety Cautions ............................................................. 41
Wichtige Sicherheitshinweise ............................................. 43
Consignes de sécurité .................................................... 44
Instrucciones de seguridad importantes ................................... 46
Appendix B: Regulatory and Certification
Information (update for product) ................ 51
9.1
Product Regulatory Compliance (testing pending) ............................. 51
Product Safety Compliance ................................................ 51
Product EMC Compliance - Class B Compliance .............................. 51
Certifications/Registrations/Declarations ................................ 51
9.2
Electromagnetic Compatibility Notices ....................................... 51
FCC (USA) ................................................................ 51
Industry Canada (ICES-003) ............................................... 52
Europe (CE Declaration of Conformity) .................................... 53
Regulated Specified Components ........................................... 53
10 Appendix C: Getting Help ........................ 54
10.1 World Wide Web .............................................................. 54
10.2 Telephone ................................................................... 54
10.3 Email ....................................................................... 54
www.kontron.com
www.kontron.com
1
1.1
Introduction
About this Manual
Thank you for purchasing and using the Kontron M2M Smart Service Developer Kit.
This manual is for smart services developers who are responsible for using the
developer kit. This document provides a brief overview of the features of the system
followed by a list of accessories or other components you may need or want to
purchase, instructions for how to add or replace components in the M2M System and
troubleshooting information.
NOTE: Always be sure to search for M2M System on the Support website at
http://us.kontron.com/support/for the latest version of this manual with possible
updates since this version was published.
1.2
Manual Organization
Chapter 2 Features
provides a brief overview of the Kontron M2M Smart Service Developer Kit.In this
chapte, you will find a list of the features, illustrations of the product, and
product diagrams to help you identify components and their locations
Chapter Error! Reference source not found. Drop-In PCI Express Mini Card Module
Addition/Replacement
provides instructions for adding and replacing or adding components such as the 3G
module. Use this chapter for step-by-step instructions and diagrams for installing or
replacing components.
Chapter Error! Reference source not found. Error! Reference source not found.
provides instructions for adding components such as antennas and the USBLive drive.
Use this chapter for step-by-step instructions and diagrams for installing components.
Chapter 5 Operating Guide
provides instructions for using the M2M System for software development. Utilities
that are shipped with the system or that may be required to update the system are
covered. This includes how to navigate through the BIOS (Basic Input/Output System)
setup screens, how to perform a BIOS update.
Chapter 6 Troubleshooting
provides troubleshooting information. You will also find suggestions for performing
troubleshooting activities to identify the source of a problem.
Chapter 7 Warranty
provides the warranty information
Appendix A: Safety Information
provides the emissions disclaimer, power supply information, temperature and
ventilation guidelines, and safety cautions in multiple languages.
Appendix B: Regulatory and Certification Information
presents the regulatory and safety compliances and electromagnetic compatibility
notices
Appendix C: Getting Help
1.3
What Your Kontron M2M Smart Service Developer Kit
Includes
Your Kontron M2M Smart Service Developer Kit includes the following components:





One M2M System preloaded with a 90 day trial of Wind River Linux 4.1
One power supply with US and contentental Europe power cords
2x 802.11/802.11.15.4 antennas
2x 3G antennas (only for SKUs including 3G option)
USB Life drive
See Chapter 3 & 4 for initial installation and configuration instructions.
Figure 2. Kontron M2M Smart Service Developer Kit M2M System
Figure 3. Kontron M2M Smart Service Developer Kit M2M System
Figure 4 shows the Kontron M2M Smart Service Developer Kit.Box
Figure 1. Kontron M2M Smart Service Developer Kit Box
1.4
Additional Information and Software
If you need more technical information or information about the accessories that can
be used with this Kontron M2M Smart Service Developer Kit, refer to the Kontron M2M
Technology webpage for MAP Partners.
2
Features
This chapter briefly describes the main features of the Kontron M2M Smart Service
Developer Kit. It provides a diagram of the product, a list of the Kontron M2M Smart
Service Developer Kit features, and a diagram showing the location of important
components and connections on the Kontron M2M Smart Service Developer Kit M2M system.
2.1
Kontron M2M Smart Service Developer Kit Components
Error! Reference source not found. shows the KONTRON Kontron M2M Smart Service
Developer Kit with top covers and front bezel removed to show the internal components.
Table 1. Kontron M2M Smart Service Developer Kit Components
Item
Description
Item
Description
M2M System
802.11 antenna
Power Supply
802.11 antenna
Continental power cord
Live USB drive
US power cord
In-box literature
Figure 2. Kontron M2M Smart Service Developer Kit M2M System
Figure 3. Kontron M2M Smart Service Developer Kit M2M System
Figure 4 shows the Kontron M2M Smart Service Developer Kit.
Figure 2. Kontron M2M Smart Service Developer Kit M2M System
10
Figure 3. Kontron M2M Smart Service Developer Kit M2M System
11
Figure 4. Kontron M2M Smart Service Developer Kit M2M System
12
Table 2 summarizes the major features of the Kontron M2M Smart Service Developer Kit
system.
Table 2. Kontron M2M Smart Service Developer Kit Features
Feature
Peripheral
Interfaces
Video
LAN
Expansion
Capabilities
Hard Drive Options
Peripherals
Front Panel
Buttons
Front Panel LEDs
Power Supply
Fans
System Management
13
Description
2.2
Kontron M2M Smart Service Developer Kit Top Panel
Figure 5 shows the top panel of the Kontron M2M Smart Service Developer Kit.
Figure 5. Kontron M2M Smart Service Developer Kit Top View
Item
Description
Item
Description
SIM slot
Reset button
user input button/software
enabled
Figure 6 shows the side 1 view of the Kontron M2M Smart Service Developer Kit.
Figure 6. Kontron M2M Smart Service Developer Kit Left Side View
14
Item
Description
Item
Description
USB 2.0, MicroUSB 2.0 slot
antenna connector
Power
antenna connector
RJ-45 Ethernet slot
Figure 7 shows the Kontron M2M Smart Service Developer Kit right side view.
Figure 7. Kontron M2M Smart Service Developer Kit Right Side View
15
Item
Description
Item
Description
Microphone, 2x MicroUSB
2.0, 2x antenna
connectors
MicroSD slot
Headphone/Line Out
Antenna Connector
MicroHDMI
Antenna Connector
MicroHDMI
Error! Not a valid bookmark self-reference. shows the back panel of the Kontron M2M
Smart Service Developer Kit.
Figure 8. Kontron M2M Smart Service Developer Kit Front View
16
Ite
Description
M2M System label
Ite
Description
7 shows the Kontron M2M Smart Service Developer Kit bottom view.
Figure 7. Kontron M2M Smart Service Developer Kit bottom View
17
Item
Description
Item
Description
Mounting holes
8 shows the Kontron M2M Smart Service Developer Kit back view with antennas.
Figure 8. Kontron M2M Smart Service Developer Kit back View
18
2.3
Power Supply
The power supply included with the Kontron M2M Smart Service Developer Kit is 100-240
Vac, 50/60 Hz input, 12 VDC, 2A output. If the power supply needs replacement, replace
with Delta power AC adapter model EADP-24MB A.
19
2.4
System Cooling
The system is passively cooled.
2.5
Processors and Memory
Processors
The M2M System in the Kontron M2M Smart Service Developer Kit board accommodates a
1.0GHz E640T Intel® Atom™ processor. For high volume M2M system production other
processor options are possible.
Memory
The M2M System in the Kontron M2M Smart Service Developer Kit board supports 1GB of
DDR2 memory. For high volume M2M system production other memory options are possible.
20
3
Drop-In PCI Express Mini Card Module
Addition/Replacement
Before You Begin
Before working with your Kontron M2M Smart Service Developer Kit product, pay close
attention to the safety instructions provided in this manual. See Appendix A,
“Appendix A: Safety Information”
Warning: Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives,
boards, and other parts. We recommend that you perform all procedures in this
chapter only at an ESD workstation. If one is not available, provide some ESD
protection by wearing an antistatic wrist strap attached to chassis ground (any
unpainted metal surface) on your Kontron M2M Smart Service Developer Kit when
handling parts.
Tools and Supplies Needed



#1 and #2 Phillips (cross-point) screwdrivers (or interchangeable tip screwdriver
with #1 and #2 Phillips bits)
Torque screwdriver
Personal grounding device such as an anti-static wrist strap and a grounded
conductive pad
System References
All references to left, right, front, rear, top, and bottom assume that you are facing
the front of the Kontron M2M Smart Service Developer Kit, as it would be positioned
for normal operation.
3.1
General Installation Procedures
The following sections present general installation and removal procedures that are
required before removing or installing internal components that are not hot-swappable
from the front or rear panels.
Removing the Chassis Covers (work on this section – insert
photos for step by step)
The Kontron M2M Smart Service Developer Kit must be operated with the front cover in
place to ensure proper cooling. You will need to remove the front cover to add or
replace components inside the chassis.
CAUTION: The system should be disconnected from the power supply when adding
components. Before removing either the mounting bracket or front cover, power down
the Kontron M2M System. .
A non-skid surface or a stop behind the Kontron M2M Smart Service Developer Kit may be
needed to prevent the Kontron M2M Smart Service Developer Kit from sliding on your
work surface.
1. Observe the safety and ESD precautions in Appendix A, “Appendix A: Safety
Information”.
2. Turn off all peripheral devices connected to the Kontron M2M Smart Service
Developer Kit.
Turn off the Kontron M2M System.
21
3. Disconnect the power cord(s).
Error! Reference source not found. shows the front covers and how they are removed.
Removing the Front Cover
1. Remove the shipping screw on the left side edge of the cover, if it is still
attached, and save it for future use. (Error! Reference source not found., “A”)
2. While holding the blue button at the top right of the front cover (Error!
Reference source not found., “B”), slide the cover forward until it stops.
3. Lift the cover straight up to remove it from the chassis.
Re-installing the Chassis Covers
When you are finished working inside the chassis, you must put the cover(s) back on
before turning the Kontron M2M Smart Service Developer Kit back on. This step is
required to ensure proper cooling.
If you are reinstalling both covers, start with the back cover and then install the
front cover.
Re-Installing the Front Cover
1. Place the front cover over the chassis with the side edges of the cover outside
the chassis walls.
2. Slide the front cover toward the back cover until the tabs fit together and the
front cover is firmly in place.
3. Install the shipping screw if tooled entry is required or if the unit will be
shipped.
4. Reconnect all peripheral devices and the power cord(s).
CAUTION: This unit must have both covers installed when it is running to ensure proper
cooling.
Removing the PCI Express Module
The riser card assembly cage has to be removed from the chassis to perform tasks such
as:





Installing or replacing the riser card and any PCI add-in card(s)
Working with any components on the Kontron M2M Smart Service Developer Kit board
that are near the riser card assembly
Removing the air duct to install or replace processors or memory DIMMs
Removing the bridge board
Removing the Kontron M2M Smart Service Developer Kit board
To remove the riser card assembly:
1. Power down the Kontron M2M Smart Service Developer Kit and remove all peripheral
devices and the power cord(s)
2. Remove the back chassis cover. For instructions, see “Removing the Chassis Covers”
in Section 3.1.
3. Loosen the blue captive thumb screw (Figure 9, “B”) at the rear of the chassis.
Notice the guide pins that will be used to re-install the riser assembly into the
chassis. (“A”)
4. Lift the riser card assembly out of the chassis.
22
5. If there is a riser card in the assembly, rest the assembly upside-down with the
sheet metal cover on the bottom so the assembly is not resting on the card edge.
Figure 9. Riser Card Assembly Retention Screw
Installing or Re-Installing the PCI Express Module
To re-install the riser card assembly:
1. Position the riser front tab guide hole over the guide pin on the Kontron M2M Smart
Service Developer Kit board. See Error! Reference source not found., (“C”).
2. Make sure the forks on the back of the assembly rest securely on the guide pins on
the rear of the chassis (“B”).
3. Using the blue touch points on the top of the assembly (A), press down to mate the
riser card with the header on the Kontron M2M Smart Service Developer Kit board.
NOTE: To avoid damaging the card edge, be sure that the card is lined up straight with
the header, not on an angle.
4. Tighten the blue retention screw on the rear of the chassis. See Figure 9.
5. Replace the chassis back cover. For instructions see “Error! Reference source not
found.” in Section 3.1.
23
4
Component Installations
This chapter covers installation of components included in the box. All items may be
installed without opening the chassis.
4.1
Before You Begin
Before working with your Kontron M2M Smart Service Developer Kit product, pay close
attention to the safety instructions provided in this manual. See Appendix A: Safety
Information.
Tools and Supplies Needed

No tools are needed
System References
All references to left, right, front, top, and bottom assume that you are facing the
front of the Kontron M2M System.
4.2
Installing 802.11/802.11.15.4 Antennas
There are 2 antennas for Wi-Fi and 802.15.4 use included with each Kontron M2M Smart
Service Developer Kit. The antennas are identical and designed to operate at the 2.4
Ghz frequency range. Each antenna should be screwed into the antenna connectors on the
top connectors on each side of the M2M System. Then the antennas may be positioned as
shown for optimum coverage based on the plan for mounting the system.
Figure x10. Installing 802.11/802.11.15.4 Antennas to the Chassis
24
4.3
Installing 3G Antennas(only comes with 3G
installed SKUs)
There are 2 antennas for 3G anetennas included with each Kontron M2M Smart Service
Developer Kit that includes installed 3G. Each antenna should be screwed into the
antenna connectors on the bottom sides of the M2M System. Then the antennas may be
positioned as shown for optimum coverage based on the plan for mounting the system.
NEED PIX
25
4.4
Installing your SIM
Please obtain your SIM from your local 3G operator (only selected custom SKUs from
Kontron include a SIM). The SIM may be easily inserted in the slot on the top of the
M2M System.
4.5
Installing the LiveUSB Drive
The Kontron M2M Smart Service Developer Kit comes with a USB drive. That can be
inserted into the right side USB slo as shown.If the M2M System is turned on the USB
Life drive will automoatically boot.
4.6
Installing the power supply (needs new copy)
The power supply that accompanies the Kontron M2M Smart Service Developer Kit is the
only one that should be used. Use of any other power supply invalidates the
certifications and may be dangerous.
26
5
Operating Guide
5.1
Turning on the M2M System
5.2
Turning Off the M2M System
5.3
Using the BIOS Setup Utility
This section describes the BIOS Setup Utility, which is used to change configuration
values for the Kontron KONTRON M2M SMART SERVICE DEVELOPER KIT Carrier Grade Kontron
M2M Smart Service Developer Kit. You can run BIOS Setup with or without an operating
system present
Using BIOS Setup
You may want to use BIOS Setup for the following purposes:






Selecting a particular boot device
Adjusting settings for the processor, memory, and other devices
Configuring RAS, acoustic, and performance settings
Setting security and Kontron M2M Smart Service Developer Kit management options
Viewing hardware and system information
Restoring settings after replacing the baseboard battery
NOTE: Most modern devices do not require manual configuration, so many users will
never need to use BIOS Setup.
Starting Setup
After you turn on or reset the Kontron M2M Smart Service Developer Kit, BIOS prepares
the Kontron M2M Smart Service Developer Kit to boot an operating system. During this
time, you will see the prompt:
Press  to enter SETUP
Pressing F2 when prompted invokes BIOS setup. The BIOS continues to perform necessary
initialization procedures and then displays the BIOS Setup menus.
If You Cannot Access Setup
If you are not able to access BIOS Setup, you might need to restore the BIOS options
to their factory settings. For instructions on restoring factory defaults, see Section
6.3, “Restoring Factory Default Settings”.
Setup Menus
Each BIOS Setup menu page has a number of features. Except for features that only
display automatically configured information, each feature is associated with a value
field with user-selectable parameters. These parameters can be changed if you have
adequate security rights. Value fields are inaccessible if the value cannot be
changed.
Table 3 describes the keyboard commands you can use in the BIOS Setup menus.
Table 3. Keyboard Commands
27
Key
Description

Help - Pressing F1 on any menu invokes the general Help window.
← →
The left and right arrow keys are used to move between the major menu
pages. The keys have no effect if a submenu or pick list is
displayed.
↑
Select Item up - The up arrow is used to select the previous value in
a menu item’s option list, or a value field pick list. Pressing the
Enter key activates the selected item.
↓
Select Item down - The down arrow is used to select the next value in
a menu item’s option list, or a value field pick list. Pressing the
Enter key activates the selected item.
F5/-
Change Value - The minus key or the F5 function key is used to change
the value of the current item to the previous value. This key scrolls
through the values in the associated pick list without displaying the
full list.
F6/+
Change Value - The plus key or the F6 function key is used to change
the value of the current menu item to the next value. This key
scrolls through the values in the associated pick list without
displaying the full list. On 106-key Japanese keyboards, the plus key
has a different scan code than the plus key on the other keyboard,
but it has the same effect.

Execute Command - The Enter key is used to activate submenus when the
selected feature is a submenu, or to display a pick list if a
selected feature has a value field, or to select a sub-field for
multi-valued features like time and date. If a pick list is
displayed, the Enter key undoes the pick list and allows another
selection in the parent menu.

Exit - The ESC key provides a mechanism for backing out of any field.
This key undoes pressing the Enter key. When the ESC key is pressed
while editing a field or selecting menu features, the parent menu is
re-entered. When the ESC key is pressed in any submenu, the parent
menu is re-entered. When the ESC key is pressed in any major menu,
the exit confirmation window is displayed and the user is asked
whether changes can be discarded.

Setup Defaults - Pressing F9 causes the following message to appear:
Setup Confirmation
Load default configuration now?
[Yes] [No]
If Yes is selected and the Enter key is pressed, all Setup fields are
set to their default values. If No is selected and the Enter key is
pressed, or if the ESC key is pressed, you are returned to where you
were before F9 was pressed without affecting any existing field
values.
28
Key
Description

Save and Exit - Pressing F10 causes the following message to appear:
Setup Confirmation
Save Configuration changes and exit now?
[Yes] [No]
If Yes is selected and the Enter key is pressed, all changes are
saved and Setup is exited. If No is selected and the Enter key is
pressed, or the ESC key is pressed, you are returned to where you
were before F10 was pressed without affecting any existing values.
5.4
Upgrading the BIOS
The upgrade utility lets you upgrade the BIOS in flash memory. The code and data in
the upgrade file include the following:






On-board system BIOS, including the recovery code
BIOS Setup Utility and strings.
On-board video BIOS, SCSI BIOS, and other option ROMs for devices embedded on the
Kontron M2M Smart Service Developer Kit board.
OEM binary area
Microcode
Splash Screen
Preparing for the Upgrade
The steps below explain how to prepare to upgrade the BIOS, including how to record
the current BIOS settings and how to obtain the upgrade utility.
NOTE: In the unlikely event that a BIOS error occurs during the BIOS update process, a
recovery process may need to be followed to return the system to service. See
Section 1.4, “Additional Information and Software” for additional information.
Obtaining the Upgrade
Download the BIOS image file to a temporary folder on your hard drive. See Section
1.4, “Additional Information and Software” for more information.
Note: Review the instructions and release notes that are provided in the readme file
distributed with the BIOS image file before attempting a BIOS upgrade. The release
notes contain critical information regarding jumper settings, specific fixes, or
other information to complete the upgrade.
Updating the BIOS
Follow the instructions in the readme file that came with the BIOS upgrade. When the
update completes, remove the bootable media from which you performed the upgrade.
Note: Do not power down the system during the BIOS update process!
29
5.5
Restoring BIOS Default Settings
If you are not able to access the BIOS setup screens, you may need to restore the BIOS
settings to their factory defaults. This procedure requires physical access to the
inside of the Kontron M2M Smart Service Developer Kit.
1. Power down the system but do not disconnect the power cord.
2. Open the Kontron M2M Smart Service Developer Kit. See ”Removing the Chassis
Covers”, in Section 3.1 for instructions.
3. Locate the “Restore Defaults” jumper (J1E7) as shown in Error! Reference source not
found..
4. Move jumper (J1E7) from the normal position (pins 1-2) to the restore position (23) and wait five seconds.
5. Move the jumper (J1E7) back to the normal position (pins 1-2).
6. Close the Kontron M2M Smart Service Developer Kit chassis. See” Re-installing the
Chassis Covers” in Section 3.1 for instructions.
7. Power up the system.
5.6
Clearing the Password
If the user or administrator password(s) is lost or forgotten, moving the password
clear jumper (J1E8) into the “clear” position clears both passwords. The password
clear jumper must be restored to its original position before a new password(s) can be
set. The password clear jumper is shown in Error! Reference source not found..
1. Power down the system and disconnect the power cord(s).
2. Open the Kontron M2M Smart Service Developer Kit chassis. See ”Removing the Chassis
Covers”, in Section 3.1 for instructions.
30
3. Move the jumper (J1E8) from the normal operation position, “Password Clear
Protect”, at pins 1 and 2 to the “Password Clear Erase” position, covering pins 2
and 3.
4. Reconnect the power cord(s) and power up the system.
5. Power down the system and disconnect the power cord(s).
6. Return the Password Clear jumper (J1E8) to the “Password Clear Protect” position,
covering pins 1 and 2.
7. Close the Kontron M2M Smart Service Developer Kit chassis. See” Re-installing the
Chassis Covers” in Section 3.1 for instructions.
8. Reconnect the power cord(s) and power up the Kontron M2M Smart Service Developer
Kit.
5.7
BMC Force Update Procedure
The standard BMC firmware update procedure replaces the BMC into an update mode to
allow the firmware to load safely onto the flash device. In the unlikely event that
the BMC firmware update procedure fails because the BMC is not in the proper update
state, the Kontron M2M Smart Service Developer Kit board provides a BMC Force Update
jumper that can force the BMC into the proper update state. Use the following
procedure if the standard BMC firmware update procedure fails.
Once the firmware update procedure completes successfully, the firmware update utility
may generate an error stating that the BMC is still in update mode. Use the following
procedure to get out of Update mode:
1. Power down the Kontron M2M Smart Service Developer Kit and unplug the power
cord(s).
2. Open the Kontron M2M Smart Service Developer Kit chassis. See ”Removing the Chassis
Covers”, in Section 3.1 for instructions.
3. Locate jumper block J1H2 and move the jumper to the “Enable” position (pins 2-3).
4. Close the Kontron M2M Smart Service Developer Kit chassis. See” Re-installing the
Chassis Covers” in Section 3.1 for instructions.
5. Reconnect the power cord(s) and restart the system.
6. Now perform the standard BMC firmware update procedure as documented in the
README.TXT file included in the BMC Firmware Update package.
Note: Normal BMC functionality is disabled when the Force BMC Update jumper is
populated. The Kontron M2M Smart Service Developer Kit should never be run with
the BMC Force Update jumper populated, and this header should only be used when
the standard firmware update process fails. This header should remain unpopulated
by default when the Kontron M2M Smart Service Developer Kit is running normally.
7. When the update has finished, power down the system and remove the power cord(s).
8. Open the Kontron M2M Smart Service Developer Kit chassis (remove the top cover).
9. Locate jumper block J1H2 and move the jumper to the Disable position (pins 1-2).
10. Close the Kontron M2M Smart Service Developer Kit chassis. See” Re-installing the
Chassis Covers” in Section 3.1 for instructions.
11. Reconnect the power cord(s) and restart the system.
31
6
Troubleshooting
This chapter helps you identify and solve problems that might occur while you are
using the Kontron M2M Smart Service Developer Kit.
For any issue, first ensure you are using the latest firmware and files. Firmware
upgrades include updates for BIOS and the baseboard management controller (BMC). Go to
http://us.kontron.com/products/systems+and+platforms/M2M, click on downloads, BIOS for
information about the latest updates. In addition to the Kontron M2M Smart Service
Developer Kit firmware and files, also update any drivers used for components you have
installed in your system, such as video drivers, network drivers, and SCSI drivers.
If you are unable to resolve your Kontron M2M Smart Service Developer Kit problems on
your own, see Appendix C: Getting Help” for assistance.
6.1
Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system
using one of the methods below.
6.2
To do this:
Press:
Soft boot reset to clear the system memory and
reload the operating system

Clear system memory, restart POST, and reload the
operating system
Reset button
Cold boot reset. Turn the system power off and then
on. This clears system memory, restarts POST,
reloads the operating system, and halts power to all
peripherals
Power on/off
Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect
installation or configuration. Hardware failure is a less frequent cause. If the
problem you are experiencing is with a specific software application, see “Problems
with Newly Installed Application Software”.
First Steps Checklist






32
Is power available at the source?
Are the power supplies plugged in? Check the power cable on the back of the
Kontron M2M Smart Service Developer Kit and at the power source.
Is the system power cord properly connected to the system? For AC-powered
systems, is the power cord plugged into a NEMA (National Electrical
Manufacturing Association) 5-15R outlet for 100-120V or a NEMA 6-15R outlet for
200-240V
Are all cables correctly connected and secured?
Are the processors fully seated in their sockets on the Kontron M2M Smart
Service Developer Kit board?
Are all standoffs in the proper location and not touching any components,
causing a potential short?











6.3
Are all PCI-X* and PCI Express* (PCIe*) add-in cards fully seated in their slots
in the respective riser cards?
Are all jumper settings on the Kontron M2M Smart Service Developer Kit board
correct?
Are all jumper and switch settings on add-in boards and peripheral devices
correct?
To check these settings, refer to the manufacturer's documentation that comes
with them. If applicable, ensure that there are no conflicts-for example, two
add-in boards sharing the same interrupt.
Are all peripheral devices installed correctly?
Are the hard disk drives (up to 6) properly formatted or configured?
Are all device drivers properly installed?
Are the configuration settings made in Setup correct?
Is the operating system properly loaded? Refer to the operating system
documentation.
Did you press the system power on/off switch on the front panel to turn the
Kontron M2M Smart Service Developer Kit on (power on light should be lit)?
Are all integrated components from the tested components lists? Check the tested
memory list and the supported hardware and operating system list. Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+Ko
ntron M2M Smart Service Developer Kits/carrier+grade+Kontron M2M Smart Service
Developer Kits/ Kontron M2M Smart Service Developer Kit+carrier+grade+Kontron
M2M Smart Service Developer Kit.html for links to the tested component lists.
Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and
locating its source.
CAUTION: Turn off devices before disconnecting cables.
Before disconnecting any peripheral cables from the system, turn off the system and
any external peripheral devices. Failure to do so can cause permanent damage to the
system and/or the peripheral devices.
1. Turn off the system and all external peripheral devices. Disconnect each of devices
from the system, except for the keyboard and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded AC outlet.
3. Make sure your video display monitor and keyboard are correctly connected to the
system. Turn on the video monitor. Set its brightness and contrast controls to at
least two thirds of their maximum ranges (see the documentation supplied with your
video display monitor).
4. Turn on the system. If the power LED does not light, see Section 7.4.1, “Power
Light does not Light”.
Verifying Proper Operation of Key System Lights
As POST determines the system configuration, it tests for the presence of each mass
storage device installed in the system. As each device is checked, its activity light
should turn on briefly. Check for the following:

33
If system LEDs are illuminated, see Section 7.5, “LED Information” for a
description of the LED lights and steps that need to be taken to correct the
problem.
Confirming the Operating System Load
Once the system boots up, the operating system prompt appears on the screen. The
prompt varies according to the operating system. If the operating system prompt does
not appear, see “No Characters Appear on Screen”.
6.4
Specific Problems and Corrective Actions
This section provides possible solutions for specific problems:
Try the solutions below in the order given. If you cannot correct the problem, contact
your service representative or authorized dealer for help. See “Appendix C: Getting
Help” for contact details.
Power Light does not Light
Check the following:










Did you press the power-on button?
Is the system operating normally? If so, the power LED might be defective or the
cable from the front panel to the Kontron M2M Smart Service Developer Kit board
might be loose.
Have you securely plugged the Kontron M2M Smart Service Developer Kit power cord
into the power supply?
For AC, will other items plugged into the same power outlet function correctly?
Remove all add-in cards and see if the system boots. If successful, re-insert
the cards one at a time with a reboot between each addition.
Make sure the memory DIMMs comply with the system requirements.
Make sure the memory DIMMs have been populated according to the system
requirements.
Remove the memory DIMMs and re-seat them.
Make sure the processor complies with the system requirements.
Remove the processor and re-seat it.
No Characters Appear on Screen
Check the following:












Is the keyboard functioning? Test it by turning the “Num Lock” function on and
off to make sure the Num Lock light is functioning.
Is the video monitor plugged in and turned on? If you are using a switch box, is
it switched to the correct system?
Are the brightness and contrast controls on the video monitor properly adjusted?
Is the video monitor signal cable properly installed?
Does this video monitor work correctly if plugged into a different system?
Is the onboard video controller enabled in the BIOS?
Remove all add-in cards and see if the video returns. If successful, re-insert
the cards one at a time with a reboot between each addition.
Make sure the memory DIMMs comply with the system requirements.
Make sure the memory DIMMs have been populated according to the system
requirements.
Remove the memory DIMMs and re-seat them.
Make sure the processor complies with the system requirements.
Remove the processor and re-seat it.
Characters are Distorted or Incorrect
Check the following:
34



Are the brightness and contrast controls properly adjusted on the video monitor?
See the manufacturer’s documentation.
Are the video monitor’s signal and power cables properly installed?
Does this video monitor work correctly if plugged into a different system?
System Cooling Fans do not Rotate Properly
If the system cooling fans are not operating properly, it is an indication of possible
system component failure.
Check the following:









Is the power-on light lit? If not, see Section 7.4.1, “Power Light does not
Light”.
Are any other front panel LEDs lit?
Have any of the fan motors stopped? Use the Kontron M2M Smart Service Developer
Kit management subsystem to check the fan status.
Have the fans sped up in response to an overheating situation?
Have the fans sped up in response to a fan that has failed?
Are the fan power connectors properly connected to the front panel (FP) board?
Is the cable from the front panel board connected to the both the front panel
board and to the Kontron M2M Smart Service Developer Kit board?
Are the power supply cables properly connected to the FP board?
Are there any shorted wires caused by pinched-cables or have power connector
plugs been forced into power connector sockets the wrong way?
Cannot Connect to a Kontron M2M Smart Service Developer Kit







Make sure the network cable is securely attached to the correct connector at the
system back panel.
Try a different network cable.
Make sure you are using the correct and the current drivers. Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+Ko
ntron M2M Smart Service Developer Kits/carrier+grade+Kontron M2M Smart Service
Developer Kits/Kontron M2M Smart Service Developer Kit+carrier+grade+Kontron
M2M Smart Service Developer Kit.html for a link to the drivers.
Make sure the driver is loaded and the protocols are bound.
Make sure the hub port is configured for the same duplex mode as the network
controller.
Make sure the correct networking software is installed.
If you are directly connecting two Kontron M2M Smart Service Developer Kits
(without a hub), you will need a crossover cable.
Diagnostics Pass but the Connection Fails


Make sure the network cable is securely attached.
Make sure you specify the correct frame type in your NET.CFG file.
The Controller Stopped Working When an Add-in Adapter was
Installed



35
Make sure the cable is connected to the port from the onboard network
controller.
Make sure your BIOS is current. Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+Ko
ntron M2M Smart Service Developer Kits/carrier+grade+Kontron M2M Smart Service
Developer Kits/Kontron M2M Smart Service Developer Kit+carrier+grade+Kontron
M2M Smart Service Developer Kit.html for a link to the current version.
Try reseating the add-in adapter.
The Add-in Adapter Stopped Working without Apparent Cause



Try
The
the
Run
reseating the adapter first; then try a different slot if necessary.
network driver files may be corrupt or deleted. Delete and then reinstall
drivers.
the diagnostics.
System Boots When Installing a PCI Card
System Kontron M2M Smart Service Developer Kit Management features require full-time
“standby” power. This means some parts of the system have power going to them whenever
the power cord is plugged in, even if you have turned the system power off with the
power button on the front panel. If you install a PCI card with the power cord plugged
in, a signal may be sent to command the system to boot. Before installing a PCI card,
you should always:
1. Turn off the Kontron M2M Smart Service Developer Kit power by using the power
button on the front of the system.
2. Unplug the power cord from the Kontron M2M Smart Service Developer Kit.
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the
software, not the Kontron M2M Smart Service Developer Kit hardware. Faulty equipment
is unlikely, especially if other software runs correctly.
Check the following:




Make sure the system meets the minimum hardware requirements for the software.
See the software documentation.
Make sure the software is properly installed and configured for the system. See
the software documentation.
Use only an authorized copy. Unauthorized copies often do not work.
Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service
representative.
Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running correctly
sometimes indicate equipment failure. However, they can also be caused by file
corruption or changes to the software configuration.
Check the following:



Uninstall and reinstall the software. Make sure all necessary files are
installed.
If the problems are intermittent, there may be a loose cable, dirt in the
keyboard (if keyboard input is incorrect), a marginal power supply, or other
random component failures.
If you suspect that a transient voltage spike, power outage, or brownout might
have occurred, reload the software and try running it again. Symptoms of
voltage spikes include a flickering video display, unexpected system reboots,
and the system not responding to user commands.
NOTE: For AC power, if you are getting random errors in your data files, they may be
getting corrupted by voltage spikes on your power line. If you are experiencing
any of the above symptoms that might indicate voltage spikes on the power line,
you may want to install a surge suppressor between the power outlet and the system
power cord.
36
Devices are not Recognized under Device Manager (Windows*OS)
The Windows* operating systems do not include all of the drivers for the Intel®
chipsets, onboard NICs, and other components. Check the Kontron Deployment CD that
came with your Kontron M2M Smart Service Developer Kit or go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+Kontron
M2M Smart Service Developer Kits/carrier+grade+Kontron M2M Smart Service Developer
Kits/Kontron M2M Smart Service Developer Kit+carrier+grade+Kontron M2M Smart Service
Developer Kit.html for a link to the current drivers and chipset files.
Hard Drive(s) are not Recognized
Check the following:



6.5
Make sure the drive is not disabled in BIOS Setup.
Make sure the drive is compatible. Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+Ko
ntron M2M Smart Service Developer Kits/carrier+grade+Kontron M2M Smart Service
Developer Kits/ KONTRON M2M SMART SERVICE DEVELOPER KIT+carrier+grade+Kontron
M2M Smart Service Developer Kit.html for a link to the list tested drives.
Make sure you have not exceeded the power budget for the Kontron M2M Smart
Service Developer Kit. Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+Ko
ntron M2M Smart Service Developer Kits/carrier+grade+Kontron M2M Smart Service
Developer Kits/Kontron M2M Smart Service Developer Kit+carrier+grade+Kontron
M2M Smart Service Developer Kit.html for a link to software to check your power
budget.
LED Information
The Intel® Kontron M2M System (add copy).
37
7
Warranty
This Kontron product is warranted against defects in material and workmanship for the
warranty period from the date of shipment. During the warranty period, Kontron will at
its discretion decide to repair or replace defective products.
Within the warranty period, the repair of products is free of charge as long as
warranty conditions are observed.
The warranty does not apply to defects resulting from improper or inadequate
maintenance or handling by the buyer, unauthorized modification or misuse, operation
outside of the product’s environmental specifications or improper installation or
maintenance.
Kontron will not be responsible for any defects or damages to other products not
supplied by Kontron that are caused by a faulty Kontron product.
38
8
Appendix A: Safety Information
Warning: Although you may be using this guide or another resource as a reference,
before working with your Kontron M2M Smart Service Developer Kit product pay close
attention to these safety instructions. You must adhere to the assembly
instructions in this guide to ensure and maintain compliance with existing product
certifications and approvals. Use only the described, regulated components
specified in this guide. Use of other products / components will void the UL
listing and other regulatory approvals of the product and will most likely result
in non-compliance with product regulations in the region(s) in which the product
is sold.
8.1
Emissions Disclaimer
To ensure EMC (Electromagnetic Compatibility) compliance with your local regional
rules and regulations, the final configuration of your end system product may require
additional EMC compliance testing. For more information, please contact your local
Kontron Representative. See Appendix B, “Regulatory and Certification Information” for
product Safety and EMC regulatory compliance information. This is an FCC (Federal
Communications Commission) Class B device.
8.2
Intended Uses
This product was evaluated as Information Technology Equipment (ITE), which may be
installed in Central Offices, Telecommunication Centers, offices, schools, computer
rooms, and similar commercial type locations. The suitability of this product for
other product categories and environments (medical, industrial, telecommunications,
residential, alarm systems, test equipment, etc.), other than an ITE application, may
require further evaluation.
WARNING: Anchor the equipment rack: The equipment rack must be anchored to an
unmovable support to prevent it from falling over when one or more Kontron M2M
Smart Service Developer Kits are extended in front of the rack on slides. You must
also consider the weight of any other device installed in the rack. A crush hazard
exists should the rack tilt forward which could cause serious injury.
If AC power supplies are installed:
Mains AC power disconnect: The AC power cord(s) is considered the mains disconnect for
the Kontron M2M Smart Service Developer Kit and must be readily accessible when
installed. If the individual Kontron M2M Smart Service Developer Kit power cord(s)
will not be readily accessible for disconnection then you must install an AC power
disconnect for the entire rack unit. This main disconnect must be readily accessible,
and it must be labeled as controlling power to the entire rack, not just to the
Kontron M2M Smart Service Developer Kit(s).
Grounding the rack installation: To avoid the potential for an electrical shock
hazard, you must include a third wire safety ground conductor with the rack
installation. If the Kontron M2M Smart Service Developer Kit power cord is plugged
into an AC outlet that is part of the rack, then you must provide proper grounding for
the rack itself. If the Kontron M2M Smart Service Developer Kit power cord is plugged
wall AC outlet, the safety ground conductor in the power cord provides proper
grounding only for the Kontron M2M Smart Service Developer Kit. You must provide
additional, proper grounding for the rack and other devices installed in it.
Overcurrent protection: The Kontron M2M Smart Service Developer Kit is designed for an
AC line voltage source with up to 20 amperes of overcurrent protection per cord feed.
If the power system for the equipment rack is installed on a branch circuit with more
39
than 20 amperes of protection, you must provide supplemental protection for the
Kontron M2M Smart Service Developer Kit. The overall current rating of a configured
Kontron M2M Smart Service Developer Kit is less than 6 amperes.
WARNING: Do not attempt to modify or use an AC power cord set that is not the exact
type required. You must use a power cord set that meets the following criteria:




Rating: In the U.S. and Canada, cords must be UL (Underwriters Laboratories, Inc.)
Listed/CSA (Canadian Standards Organization) Certified type SJT, 18-3 AWG (American
Wire Gauge). Outside of the U.S. and Canada, cords must be flexible harmonized
() or VDE (Verbena Deutscher Electrotechniker, German Institute of Electrical
Engineers) certified cord with 3x 0.75 mm conductors rated 250 VAC.
Connector, wall outlet end: Cords must be terminated in grounding-type male plug
designed for use in your region. The connector must have certification marks showing
certification by an agency acceptable in your region and for U.S. must be listed and
rated for 125% of the overall current rating of the Kontron M2M Smart Service
Developer Kit.
Connector, Kontron M2M Smart Service Developer Kit end: The connectors that plug
into the AC receptacle on the Kontron M2M Smart Service Developer Kit must be an
approved IEC (International Electrotechnical Commission) 320, sheet C13, type female
connector.
Cord length and flexibility: Cords must be less than 4.5 meters (14.8 feet) long.
If DC power supplies are installed:
Connection with a DC (Direct Current) source should only be performed by trained
service personnel. The Kontron M2M Smart Service Developer Kit with DC input is to be
installed in a Restricted Access Location in accordance with articles 110-26 and 11027 of the National Electric Code, ANSI/NFPA 70. The DC source must be electrically
isolated from any hazardous AC source by double or reinforced insulation. The DC
source must be capable of providing up to 300 watts of continuous power per feed pair.
Mains DC power disconnect: You are responsible for installing a properly rated DC
power disconnect for the Kontron M2M Smart Service Developer Kit system. This mains
disconnect must be readily accessible, and it must be labeled as controlling power to
the Kontron M2M Smart Service Developer Kit. The UL listed circuit breaker of a
centralized DC power system may be used as a disconnect device when easily accessible
and should be rated no more than 10 amps.
Grounding the Kontron M2M Smart Service Developer Kit: This Kontron M2M Smart Service
Developer Kit is intended for installation with an isolated DC return (DC-I per NEBS
GR-1089, Issue 3). To avoid the potential for an electrical shock hazard, you must
reliably connect an earth grounding conductor to the Kontron M2M Smart Service
Developer Kit. The earth grounding conductor must be a minimum 14 AWG connected to the
earth ground stud(s) on the rear of the Kontron M2M Smart Service Developer Kit. The
safety ground conductor should be connected to the chassis stud with a Listed closed
two-hole crimp terminal having 5/8-inch pitch. The nuts on the chassis earth ground
studs should be installed with a 10 in-lbs of torque. The safety ground conductor
provides proper grounding only for the Kontron M2M Smart Service Developer Kit. You
must provide additional, proper grounding for the rack and other devices installed in
it.
Overcurrent protection: Overcurrent protection UL Listed circuit breakers must be
provided as part of each host equipment rack and must be incorporated in the field
wiring between the DC source and the Kontron M2M Smart Service Developer Kit. The
branch circuit protection shall be rated minimum 75 VDC, 10A maximum per feed pair. If
the DC power system for the equipment rack is installed with more than 10 amperes of
protection, you must provide supplemental protection for the Kontron M2M Smart Service
Developer Kit. The overall current rating of a maximum configured Kontron M2M Smart
Service Developer Kit is 8 amperes.
40
Temperature and Ventilation
CAUTION: Temperature -- The temperature, in which the Kontron M2M Smart Service
Developer Kit operates when installed in an equipment rack, must not go below 5°C
(41°F) or rise above 35°C (95°F). Extreme fluctuations in temperature can cause a
variety of problems in your Kontron M2M Smart Service Developer Kit.
CAUTION: Ventilation -- The equipment rack must provide sufficient airflow to the
front of the Kontron M2M Smart Service Developer Kit to maintain proper cooling.
The rack must also include ventilation sufficient to exhaust a maximum of 1023
BTUs (British Thermal Units) per hour for the Kontron M2M Smart Service Developer
Kit. The rack selected and the ventilation provided must be suitable to the
environment in which the Kontron M2M Smart Service Developer Kit will be used.
8.3
Safety Cautions
Read all caution and safety statements in this document before performing any of the
instructions.
The power supply in this product contains no user-serviceable parts.
There may be more than one supply in this product. Refer servicing
only to qualified personnel.
Do not attempt to modify or use the supplied AC power cord if it is
not the exact type required. A product with more than one power supply
will have a separate AC power cord for each supply.
The power button on the system does not turn off system AC power. To
remove AC power from the system, you must unplug each AC power cord
from the wall outlet or power supply.
The power cord(s) is considered the disconnect device to the main (AC)
power. The socket outlet that the system plugs into must be installed
near the equipment and must be easily accessible.
SAFETY STEPS: Whenever you remove the chassis covers to access the
inside of the system, follow these steps:
1. Turn off all peripheral devices connected to the system.
2. Turn off the system by pressing the power button.
3. Unplug all AC power cords from the system or from wall outlets.
4. Label and disconnect all cables connected to I/O connectors or
ports on the back of the system.
5. Provide electrostatic discharge (ESD) protection by wearing an
antistatic wrist strap attached to chassis ground of the system—any
unpainted metal surface—when handling components.
After you have completed the six SAFETY STEPS above, you can remove
the system covers. To do this:
41
1. Unlock and remove the padlock from the back of the system if a
padlock has been installed.
2. Remove and save all screws from the covers.
3. Remove the covers.
4. Do not operate the system with the chassis covers removed.
For proper cooling and airflow, always reinstall the chassis covers
before turning on the system. Operating the system without the covers
in place can damage system parts. To install the covers:
1. Check first to make sure you have not left loose tools or parts
inside the system.
2. Check that cables, add-in boards, and other components are properly
installed.
3. Attach the covers to the chassis with the screws removed earlier,
and tighten them firmly.
4. Insert and lock the padlock to the system to prevent unauthorized
access inside the system.
5. Connect all external cables and the AC power cord(s) to the system.
A microprocessor and heat sink may be hot if the system has been
running. Also, there may be sharp pins and edges on some board and
chassis parts. Contact should be made with care. Consider wearing
protective gloves.
Danger of explosion if the battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the equipment
manufacturer. Dispose of used batteries according to manufacturer’s
instructions.
The system is designed to operate in a typical office environment.
Choose a site that is:
• Clean and free of airborne particles (other than normal room dust).
• Well ventilated and away from sources of heat including direct
sunlight.
• Away from sources of vibration or physical shock.
• Isolated from strong electromagnetic fields produced by electrical
devices.
• In regions that are susceptible to electrical storms, we recommend
you plug your system into a surge suppressor and disconnect
telecommunication lines to your modem during an electrical storm.
• Provided with a properly grounded wall outlet.
• Provided with sufficient space to access the power supply cord(s),
because they serve as the product’s main power disconnect.
42
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor
Sie eine der Anweisungen ausführen.
Benutzer können am Netzgerät dieses Produkts keine Reparaturen
vornehmen. Das Produkt enthält möglicherweise mehrere Netzgeräte. Wartungsarbeiten müssen von
qualifizierten Technikern ausgeführt werden.
Versuchen Sie nicht, das mitgelieferte Netzkabel zu ändern oder zu
verwenden, wenn es sich nicht genau um den erforderlichen Typ handelt.
Ein Produkt mit mehreren Netzgeräten hat für jedes Netzgerät ein
eigenes Netzkabel.
Der Wechselstrom des Systems wird durch den Ein-/Aus-Schalter für
Gleichstrom nicht ausgeschaltet. Ziehen Sie jedes WechselstromNetzkabel aus der Steckdose bzw. dem Netzgerät, um den Stromanschluß
des Systems zu unterbrechen.
SICHERHEISMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um
an das Systeminnere zu gelangen, sollten Sie folgende Schritte
beachten:
1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte
aus.
2. Schalten Sie das System mit dem Hauptschalter aus.
3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der
Steckdose.
4. Auf der Rückseite des Systems beschriften und ziehen Sie alle
Anschlußkabel von den I/O Anschlüssen oder Ports ab.
5. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische
Ladungen (ESD) über blanke Metallstellen bei der Handhabung der
Komponenten zu vermeiden.
6. Schalten Sie das System niemals ohne ordnungsgemäß montiertes
Gehäuse ein.
Nachdem Sie die oben erwähnten ersten sechs SICHERHEITSSCHRITTE
durchgeführt haben, können Sie die Abdeckung abnehmen, indem Sie:
1. Öffnen und entfernen Sie die Verschlußeinrichtung (Padlock) auf der
Rückseite des Systems, falls eine Verschlußeinrichtung installiert
ist.
2. Entfernen Sie alle Schrauben der Gehäuseabdeckung.
3. Nehmen Sie die Abdeckung ab.
Zur ordnungsgemäßen Kühlung und Lüftung muß die Gehäuseabdeckung immer
wieder vor dem Einschalten installiert werden. Ein Betrieb des Systems
43
ohne angebrachte Abdeckung kann Ihrem System oder Teile darin
beschädigen. Um die Abdeckung wieder anzubringen:
1. Vergewissern Sie sich, daß Sie keine Werkzeuge oder Teile im Innern
des Systems zurückgelassen haben.
2. Überprüfen Sie alle Kabel, Zusatzkarten und andere Komponenten auf
ordnungsgemäßen Sitz und Installation.
3. Bringen Sie die Abdeckungen wieder am Gehäuse an, indem Sie die
zuvor gelösten Schrauben wieder anbringen. Ziehen Sie diese gut an.
4. Bringen Sie die Verschlußeinrichtung (Padlock) wieder an und
schließen Sie diese, um ein unerlaubtes Öffnen des Systems zu
verhindern.
5. Schließen Sie alle externen Kabel und den AC Stromanschlußstecker
Ihres Systems wieder an.
Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn
das System in Betrieb ist. Außerdem können einige Platinen und
Gehäuseteile scharfe Spitzen und Kanten aufweisen. Arbeiten an
Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie sollten
Schutzhandschuhe tragen.
Bei falschem Einsetzen einer neuen Batterie besteht Explosionsgefahr.
Die Batterie darf nur durch denselben oder einen entsprechenden, vom
Hersteller empfohlenen Batterietyp ersetzt werden. Entsorgen Sie
verbrauchte Batterien den Anweisungen des Herstellers entsprechend.
Das System wurde für den Betrieb in einer normalen Büroumgebung
entwickelt. Der Standort sollte:
• sauber und staubfrei sein (Hausstaub ausgenommen);
• gut gelüftet und keinen Heizquellen ausgesetzt sein (einschließlich
direkter Sonneneinstrahlung);
• keinen Erschütterungen ausgesetzt sein;
• keine starken, von elektrischen Geräten erzeugten
elektromagnetischen Felder aufweisen;
• in Regionen, in denen elektrische Stürme auftreten, mit einem
Überspannungsschutzgerät verbunden sein; während eines elektrischen
Sturms sollte keine Verbindung der Telekommunikationsleitungen mit dem
Modem bestehen;
• mit einer geerdeten Wechselstromsteckdose ausgerüstet sein;
• über ausreichend Platz verfügen, um Zugang zu den Netzkabeln zu
gewährleisten, da der Stromanschluß des Produkts hauptsächlich über
die Kabel unterbrochen wird.
Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans
ce document avant de suivre toute instruction.
44
Le bloc d’alimentation de ce produit ne contient aucune pièce pouvant
être réparée par l'utilisateur. Ce produit peut contenir plus d’un
bloc d'alimentation. Veuillez contacter un technicien qualifié en cas
de problème.
Ne pas essayer d’utiliser ni modifier le câble d’alimentation CA
fourni, s’il ne correspond pas exactement au type requis. Le nombre de
câbles d’alimentation CA fournis correspond au nombre de blocs
d’alimentation du produit.
Notez que le commutateur CC de mise sous tension /hors tension du
panneau avant n’éteint pas l’alimentation CA du système. Pour mettre
le système hors tension, vous devez débrancher chaque câble
d’alimentation de sa prise.
CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à
l’intérieur du système, suivez les consignes suivantes:
1. Mettez hors tension tous les périphériques connectés au système.
2. Mettez le système hors tension en mettant l’interrupteur général en
position OFF (bouton-poussoir).
3. Débranchez tous les cordons d’alimentation c.a. du système et des
prises murales.
4. Identifiez et débranchez tous les câbles reliés aux connecteurs
d’E-S ou aux accès derrière le système.
5. Pour prévenir les décharges électrostatiques lorsque vous touchez
aux composants, portez une bande antistatique pour poignet et reliezla à la masse du système (toute surface métallique non peinte du
boîtier).
6. Ne faites pas fonctionner le système tandis que le boîtier est
ouvert.
Une fois TOUTES les étapes précédentes accomplies, vous pouvez retirer
les panneaux du système. Procédez comme suit:
1. Si un cadenas a été installé sur à l’arrière du système,
déverrouillez-le et retirez-le.
2. Retirez toutes les vis des panneaux et mettez-les dans un endroit
sûr.
3. Retirez les panneaux.
Afin de permettre le refroidissement et l’aération du système,
réinstallez toujours les panneaux du boîtier avant de mettre le
système sous tension. Le fonctionnement du système en l’absence des
45
panneaux risque d’endommager ses pièces. Pour installer les panneaux,
procédez comme suit:
1. Assurez-vous de ne pas avoir oublié d’outils ou de pièces démontées
dans le système.
2. Assurez-vous que les câbles, les cartes d’extension et les autres
composants sont bien installés.
3. Revissez solidement les panneaux du boîtier avec les vis retirées
plus tôt.
4. Remettez le cadenas en place et verrouillez-le afin de prévenir
tout accès non autorisé à l’intérieur du système.
5. Rebranchez tous les cordons d’alimentation c. a. et câbles externes
ausystème.
Le microprocesseur et le dissipateur de chaleur peuvent être chauds si
le système a été sous tension. Faites également attention aux broches
aiguës des cartes et aux bords tranchants du capot. Nous vous
recommandons l’usage de gants de protection.
Danger d’explosion si la batterie n’est pas remontée correctement.
Remplacer uniquement avec une batterie du même type ou d’un type
équivalent recommandé par le fabricant. Disposez des piles usées selon
les instructions du fabricant.
Le système a été conçu pour fonctionner dans un cadre de travail
normal. L’emplacement choisi doit être:
• Propre et dépourvu de poussière en suspension (sauf la poussière
normale).
• Bien aéré et loin des sources de chaleur, y compris du soleil
direct.
• A l’abri des chocs et des sources de vibrations.
• Isolé de forts champs électromagnétiques géenérés par des appareils
électriques.
• Dans les régions sujettes aux orages magnétiques il est recomandé de
brancher votre système à un supresseur de surtension, et de
débrancher toutes les lignes de télécommunications de votre modem
durant un orage.
• Muni d’une prise murale correctement mise à la terre.
• Suffisamment spacieux pour vous permettre d’accéder aux câbles
d’alimentation (ceux-ci étant le seul moyen de mettre le système
hors tension).
Instrucciones de seguridad importantes
Lea todas las declaraciones de seguridad y precaución de este documento antes de
realizar cualquiera de las instrucciones.
46
El usuario debe abstenerse de manipular los componentes de la fuente
de alimentación de este producto, cuya reparación debe dejarse
exclusivamente en manos de personal técnico especializado. Puede que
este producto disponga de más de una fuente de alimentación.
No intente modificar ni usar el cable de alimentación de corriente
alterna, si no corresponde exactamente con el tipo requerido. El
número de cables suministrados se corresponden con el número de
fuentes de alimentación de corriente alterna que tenga el producto.
Nótese que el interruptor activado/desactivado en el panel frontal no
desconecta la corriente alterna del sistema. Para desconectarla,
deberá desenchufar todos los cables de corriente alterna de la pared o
desconectar la fuente de alimentación.
INSTRUCCIONES DE SEGURIDAD: Cuando extraiga la tapa del chasis para
acceder al interior del sistema, siga las siguientes instrucciones:
1. Apague todos los dispositivos periféricos conectados al sistema.
2. Apague el sistema presionando el interruptor encendido/apagado.
3. Desconecte todos los cables de alimentación CA del sistema o de las
tomas de corriente alterna.
4. Identifique y desconecte todos los cables enchufados a los
conectores E/S o a los puertos situados en la parte posterior del
sistema.
5. Cuando manipule los componentes, es importante protegerse contra la
descarga electrostática (ESD). Puede hacerlo si utiliza una
muñequera antiestática sujetada a la toma de tierra del chasis - o a
cualquier tipo de superficie de metal sin pintar.
6. No ponga en marcha el sistema si se han extraído las tapas del
chasis.
Después de completar las seis instrucciones de SEGURIDAD mencionadas,
ya puede extraer las tapas del sistema. Para ello:
1. Desbloquee y extraiga el bloqueo de seguridad de la parte posterior
del sistema, si se ha instalado uno.
2. Extraiga y guarde todos los tornillos de las tapas.
3. Extraiga las tapas.
Para obtener un enfriamiento y un flujo de aire adecuados, reinstale
siempre las tapas del chasis antes de poner en marcha el sistema. Si
pone en funcionamiento el sistema sin las tapas bien colocadas puede
dañar los componentes del sistema. Para instalar las tapas:
1. Asegúrese primero de no haber dejado herramientas o componentes
47
sueltos dentro del sistema.
2. Compruebe que los cables, las placas adicionales y otros
componentes se hayan instalado correctamente.
3. Incorpore las tapas al chasis mediante los tornillos extraídos
anteriormente, tensándolos firmemente.
4. Inserte el bloqueo de seguridad en el sistema y bloquéelo para
impedir que pueda accederse al mismo sin autorización.
5. Conecte todos los cables externos y los cables de alimentación CA
al sistema.
Si el sistema ha estado en funcionamiento, el microprocesador y el
disipador de calor pueden estar aún calientes. También conviene tener
en cuenta que en el chasis o en el tablero puede haber piezas
cortantes o punzantes. Por ello, se recomienda precaución y el uso de
guantes protectores.
Existe peligro de explosión si la pila no se cambia de forma adecuada.
Utilice solamente pilas iguales o del mismo tipo que las recomendadas
por el fabricante del equipo. Para deshacerse de las pilas usadas,
siga igualmente las instrucciones del fabricante.
El sistema está diseñado para funcionar en un entorno de trabajo
normal. Escoja un lugar:
• Limpio y libre de partículas en suspensión (salvo el polvo normal).
• Bien ventilado y alejado de fuentes de calor, incluida la luz solar
directa.
• Alejado de fuentes de vibración.
• Aislado de campos electromagnéticos fuertes producidos por
dispositivos eléctricos.
• En regiones con frecuentes tormentas eléctricas, se recomienda
conectar su sistema a un eliminador de sobrevoltage y desconectar el
módem de las líneas de telecomunicación durante las tormentas.
• Provisto de una toma de tierra correctamente instalada.
• Provisto de espacio suficiente como para acceder a los cables de
alimentación, ya que éstos hacen de medio principal de desconexión
del sistema.
Informazioni di Sicurezza importanti
48
Rivolgersi ad un tecnico specializzato per la riparazione dei
component dell’alimentazione di questo prodotto. È possibile che il
prodotto disponga di più fonti di alimentazione.
Non modificare o utilizzare il cavo di alimentazione in c.a. fornito
dal produttore, se non corrisponde esattamente al tipo richiesto. Ad
ogni fonte di alimentazione corrisponde un cavo di alimentazione in
c.a. separato.
L’interruttore attivato/disattivato nel pannello anteriore non
interrompe l’alimentazione in c.a. del sistema. Per interromperla, è
necessario scollegare tutti I cavi di alimentazione in c.a. dalle
prese a muro o dall’alimentazione di corrente.
PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per
accedere all’interno del sistema, seguire i seguenti passi:
1. Spegnere tutti i dispositivi periferici collegati al sistema.
2. Spegnere il sistema, usando il pulsante spento/acceso
dell’interruttore del sistema.
3. Togliere tutte le spine dei cavi del sistema dalle prese
elettriche.
4. Identificare e sconnettere tutti i cavi attaccati ai collegamenti
I/O od alle prese installate sul retro del sistema.
5. Qualora si tocchino i componenti, proteggersi dallo scarico
elettrostatico (SES), portando un cinghia anti-statica da polso che
è attaccata alla presa a terra del telaio del sistema - qualsiasi
superficie non dipinta - .
6. Non far operare il sistema quando il telaio è senza le coperture.
Dopo aver seguito i sei passi di SICUREZZA sopracitati, togliere le
coperture del telaio del sistema come seque:
1. Aprire e rimuovere il lucchetto dal retro del sistema qualora ve ne
fosse uno installato.
2. Togliere e mettere in un posto sicuro tutte le viti delle
coperture.
3. Togliere le coperture.
Per il giusto flusso dell’aria e raffreddamento del sistema, rimettere
sempre le coperture del telaio prima di riaccendere il sistema.
Operare il sistema senza le coperture al loro proprio posto potrebbe
danneggiare i componenti del sistema. Per rimettere le coperture del
telaio:
1. Controllare prima che non si siano lasciati degli attrezzi o dei
component dentro il sistema.
2. Controllare che i cavi, dei supporti aggiuntivi ed altri componenti
49
siano stati installati appropriatamente.
3. Attaccare le coperture al telaio con le viti tolte in precedenza e
avvitarle strettamente.
4. Inserire e chiudere a chiave il lucchetto sul retro del sistema per
impedire l’accesso non autorizzato al sistema.
5. Ricollegare tutti i cavi esterni e le prolunghe AC del sistema.
Se il sistema è stato a lungo in funzione, il microprocessore e il
dissipatore di calore potrebbero essere surriscaldati. Fare attenzione
alla presenza di piedini appuntiti e parti taglienti sulle schede e
sul telaio. È consigliabile l’uso di guanti di protezione.
Esiste il pericolo di un esplosione se la pila non viene sostituita in
modo corretto. Utilizzare solo pile uguali o di tipo equivalente a
quelle consigliate dal produttore. Per disfarsi delle pile usate,
seguire le istruzioni del produttore.
Il sistema è progettato per funzionare in un ambiente di lavoro tipo.
Scegliere una postazione che sia:
• Pulita e libera da particelle in sospensione (a parte la normale
polvere presente nell’ambiente).
• Ben ventilata e lontana da fonti di calore, compresa la luce solare
diretta.
• Al riparo da urti e lontana da fonti di vibrazione.
• Isolata dai forti campi magnetici prodotti da dispositivi elettrici.
• In aree soggette a temporali, è consigliabile collegare il sistema
ad un limitatore di corrente. In caso di temporali, scollegare le
linee di comunicazione dal modem.
• Dotata di una presa a muro correttamente installata.
• Dotata di spazio sufficiente ad accedere ai cavi di alimentazione, i
quail rappresentano il mezzo principale di scollegamento del
sistema.
50
9
Appendix B: Regulatory and
Certification Information (update for
product)
9.1
Product Regulatory Compliance (testing pending)
Product Safety Compliance
The Carrier Grade Kontron M2M Smart Service Developer Kit complies with the following
safety requirements:




60950-1 Nemko NRTL
EN60950-1 (Europe)
IEC60950-1 (International), CB Certificate & Report including all international
deviations
CE - Low Voltage Directive 73/23/EEE (Europe)
Product EMC Compliance - Class B Compliance
The Carrier Grade Kontron M2M Smart Service Developer Kit has been has been tested and
verified to comply with the following electromagnetic compatibility (EMC) regulations.








FCC /ICES-003 - Emissions (USA/Canada)
CISPR 22 - Emissions (International)
EN55022 - Emissions (Europe)
EN55024 - Immunity (Europe)
EN61000-3-2 - Harmonics (Europe)
EN61000-3-3 - Voltage Flicker (Europe)
CE- EMC Directive 89/336/EEC (Europe)
AS/NZS: CISPR 22 Emissions (Australia / New Zealand)
Certifications/Registrations/Declarations



UL Listing (US/Canada)
CE Declaration of Conformity (Europe)
FCC/ICES-003 Class B Verification Report (USA/Canada)
9.2
Electromagnetic Compatibility Notices
FCC (USA)
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
For questions related to the EMC performance of this product, contact:
Kontron America, Inc.
51
14118 Stowe Drive
Poway, CA 92064-7147
(888) 294-4558
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:




Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit other than the one to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the grantee of this device
could void the user's authority to operate the equipment. The customer is responsible
for ensuring compliance of the modified product.
Only peripherals (computer input/output devices, terminals, printers, etc.) that
comply with FCC Class A or B limits may be attached to this computer product.
Operation with noncompliant peripherals is likely to result in interference to radio
and TV reception.
All cables used to connect to peripherals must be shielded and grounded. Operation
with cables connected to peripherals that are not shielded and grounded may result in
interference to radio and TV reception.
Industry Canada (ICES-003)
This radio transmitter has been approved by Industry Canada to operate with the antenna types
listed below with the maximum permissible gain and required antenna impedance for each
antenna type indicated. Antenna types not included in this list, having a gain greater than the
maximum gain indicated for that type, are strictly prohibited for use with this device.
Le présent émetteur radio a été approuvé par Industrie Canada pour fonctionner avec les types
d'antenne énumérés ci-dessous et ayant un gain admissible maximal et l'impédance requise pour
chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est
supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.
DIPOLE 2.4&5GHz w/RP-SMA Antenna 4.0 dBi gain
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
DIPOLE 2.4&5GHz w/RP-SMA Antenna 4.0 dBi gain
52
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux
appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur:
“Appareils Numériques”, NMB-003 édictée par le Ministre Canadian des Communications.
English translation of the notice above:
This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus set out in the interference-causing equipment standard entitled
“Digital Apparatus”, ICES-003 of the Canadian Department of Communications.
Europe (CE Declaration of Conformity)
This product has been tested in accordance to, and complies with, the Low Voltage
Directive (73/23/EEC) and EMC Directive (2004/108/EC). The product has been marked
with the CE Mark to illustrate its compliance.
Install and use the equipment according to the instruction manual.
The BSMI Certification Marking and EMC warning is located on the outside rear area of
the product.
Regulated Specified Components
To maintain compliance to other regulatory certifications and/or declarations, the
following conditions must be adhered to and the following regulated components must be
used. Interchanging or using other components will void the UL listing and other
product certifications and approvals.
1. Add-in boards must have a printed wiring board flammability rating of minimum
UL94V-1. Add-in boards containing external power connectors and/or lithium
batteries must be UL recognized or UL listed. Any add-in board containing modem
telecommunication circuitry must be UL listed. In addition, the modem must have the
appropriate telecommunications, safety, and EMC approvals for the region in which
it is sold.
2. Peripheral Storage Devices must be a UL recognized or UL listed accessory and TUV
or VDE licensed. Maximum power rating of any one device is 19 watts. Total Kontron
M2M Smart Service Developer Kit configuration is not to exceed the maximum loading
conditions of the power supply.
53
10 Appendix C: Getting Help
10.1 World Wide Web
Technicians and engineers from Kontron and/or its subsidiaries are available for
technical support. We are committed to making our product easy to use and will help
you use our products in your systems.
Please consult our Web site at http://us.kontron.com/support for the latest product
documentation, utilities, drivers and support contacts.
10.2 Telephone
(800) 480-0044
10.3 Email
support@us.kontron.com
54
Corporate Offices
Europe, Middle East &
Africa
Oskar-von-Miller-Str. 1
85386 Eching/Munich
Germany
Tel.: +49 (0)8165/ 77
777
Fax: +49 (0)8165/ 77
219
info@kontron.com
North America
Asia Pacific
14118 Stowe Drive
17 Building, Block #1,
ABP.
Poway, CA 92064-7147
USA
188 Southern West 4th
Ring
Tel.: +1 888 294 4558
Road
Fax: +1 858 677 0898
Beijing 100070,
P.R.China
info@us.kontron.com
Tel.: + 86 10 63751188
Fax: + 86 10 83682438
info@kontron.cn
55
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