Kyocera E6830 PDA Phone User Manual

Kyocera Corporation PDA Phone

Contents

User Manual

DuraForce PRO
User Guide
[UG template version 16a]
[ Kyocera_DuraForce PRO_ug_en_160905_d1]
TOC i
Table of Contents
Getting Started .............................................................................................................................................. 1
Introduction ........................................................................................................................................... 2
About the User Guide ................................................................................................................... 2
Set Up Your Phone ............................................................................................................................... 3
Parts and Functions ...................................................................................................................... 3
Charge the Battery ........................................................................................................................ 5
SIM Card ....................................................................................................................................... 7
SD Card ...................................................................................................................................... 10
Insert an SD Card ............................................................................................................... 10
Unmount an SD Card.......................................................................................................... 11
Remove an SD Card ........................................................................................................... 11
Format SD Card .................................................................................................................. 12
Turn Your Phone On and Off ...................................................................................................... 12
Use the Touchscreen .................................................................................................................. 13
Activate Your Phone ................................................................................................................... 17
Complete the Setup Screens ...................................................................................................... 18
Basic Operations ................................................................................................................................. 20
Basics .......................................................................................................................................... 20
Home Screen and Applications (Apps) List ........................................................................ 20
Phone Settings Menu.......................................................................................................... 20
Portrait and Landscape Screen Orientation ....................................................................... 21
Capture Screenshots .......................................................................................................... 21
Applications ................................................................................................................................. 22
Launch Applications ............................................................................................................ 22
Apps List ............................................................................................................................. 22
Phone Number ............................................................................................................................ 26
Airplane Mode ............................................................................................................................. 26
Enter Text .................................................................................................................................... 26
Touchscreen Keyboards ..................................................................................................... 26
Google Keyboard ................................................................................................................ 26
Gesture Typing ................................................................................................................... 28
Google Voice Typing........................................................................................................... 28
Tips for Editing Text ............................................................................................................ 29
TOC ii
Google Account .......................................................................................................................... 30
Create a Google Account ................................................................................................... 30
Sign In to Your Google Account ......................................................................................... 31
Google Play Store ....................................................................................................................... 31
Find and Install an App ....................................................................................................... 31
Request a Refund for a Paid App ....................................................................................... 33
Update an App .................................................................................................................... 33
Uninstall an App .................................................................................................................. 33
Get Help with Google Play .................................................................................................. 34
Lock and Unlock Your Screen .................................................................................................... 34
Update Your Phone .................................................................................................................... 35
Update Your Phone Software ............................................................................................. 36
Update Kyocera Software ................................................................................................... 37
Update Your Profile ............................................................................................................. 38
Update Your PRL ................................................................................................................ 38
UICC Unlock ....................................................................................................................... 38
Your Phone's Home Screen ................................................................................................................ 39
Home Screen Basics .................................................................................................................. 39
Home Screen Layout .......................................................................................................... 39
Extended Home Screens .................................................................................................... 40
Dura Grid ............................................................................................................................ 41
Launcher Screens ............................................................................................................... 42
Status Bar and Notification Panel ............................................................................................... 42
Status Bar ........................................................................................................................... 42
Notification Panel ................................................................................................................ 44
Customize the Home Screen ...................................................................................................... 46
Change the Wallpaper ........................................................................................................ 46
Add Shortcuts to the Home Screen .................................................................................... 47
Add Widgets to the Home Screen ...................................................................................... 48
Add Folders to the Home Screen ....................................................................................... 48
Making Connections .................................................................................................................................... 50
Phone Calls and Voicemail ................................................................................................................. 51
Place and Answer Calls .............................................................................................................. 51
Call Using the Phone Dialpad ............................................................................................. 51
Call Emergency Numbers ................................................................................................... 53
TOC iii
Answer Phone Calls ............................................................................................................ 53
In-Call Screen Layout and Operations................................................................................ 54
Place a Call from Contacts ................................................................................................. 55
Place a Call from Recent Calls ........................................................................................... 55
Call a Number with Pauses ................................................................................................ 56
Call Using a Speed Dial Number ........................................................................................ 56
Voicemail ..................................................................................................................................... 57
Voicemail Setup .................................................................................................................. 57
Visual Voicemail Setup ....................................................................................................... 58
Review Visual Voicemail ..................................................................................................... 59
Visual Voicemail Options .................................................................................................... 60
Configure Visual Voicemail Settings ................................................................................... 61
Optional Calling Services ............................................................................................................ 62
Caller ID Blocking ............................................................................................................... 62
Call Waiting ......................................................................................................................... 62
Conference Calling ............................................................................................................. 62
Call Forwarding ................................................................................................................... 63
Recent Calls ........................................................................................................................ 63
Call Settings ................................................................................................................................ 65
ESChat(Push To Talk) ................................................................................................................ 68
Set Up PTT+ ....................................................................................................................... 68
Create a PTT+ Contact ....................................................................................................... 68
Make a PTT+ Call ............................................................................................................... 68
Contacts .............................................................................................................................................. 70
Add a Contact ............................................................................................................................. 70
View Contacts ............................................................................................................................. 72
Contacts Screen Layout .............................................................................................................. 73
Edit a Contact.............................................................................................................................. 74
Delete Single or Multiple Contacts .............................................................................................. 77
Add a Group Contact .................................................................................................................. 78
Edit a Group Contact .................................................................................................................. 78
ICE (In Case of Emergency) ....................................................................................................... 79
Synchronize Contacts ................................................................................................................. 80
Share a Contact .......................................................................................................................... 80
Import Contacts ........................................................................................................................... 81
TOC iv
Back Up Contacts ....................................................................................................................... 82
Messaging ........................................................................................................................................... 83
Text and Multimedia Messaging ................................................................................................. 83
Send a Text or Multimedia Message .................................................................................. 83
Save and Resume a Draft Message ................................................................................... 84
New Messages Notification ................................................................................................ 84
Manage Message Conversations ....................................................................................... 85
Text and MMS Options ....................................................................................................... 86
Gmail ........................................................................................................................................... 87
Create and Send a Gmail Message .................................................................................... 87
Check Received Gmail Messages ...................................................................................... 89
Use Gmail Labels ................................................................................................................ 90
Archive Gmail Threads ....................................................................................................... 90
Mute Gmail Threads ........................................................................................................... 91
Delete Gmail Threads ......................................................................................................... 92
Search Gmail Messages ..................................................................................................... 92
Report Spam ....................................................................................................................... 93
Add Another Google (Gmail) Account ................................................................................ 93
Switching between Gmail Accounts .................................................................................... 94
Gmail Settings ..................................................................................................................... 95
Add a Corporate Account ................................................................................................... 96
Exchange ActiveSync Email Features ................................................................................ 97
Internet and Social Networking ........................................................................................................... 99
Data Services General Information (4G LTE and 3G Networks) ................................................ 99
4G LTE ................................................................................................................................ 99
Your User Name ............................................................................................................... 100
Data Connection Status and Indicators ............................................................................ 101
Chrome Browser ....................................................................................................................... 102
Hangouts ................................................................................................................................... 103
Global Services ................................................................................................................................. 105
Activate Worldwide Service on Your Account ................................................................ 105
Your Phone’s SIM Card for International GSM Roaming ......................................................... 105
Enable Global Roaming Mode .................................................................................................. 106
Set the Communications Method for Global Use ...................................................................... 107
Select a Carrier ......................................................................................................................... 107
TOC v
Make and Receive Worldwide Calls ......................................................................................... 107
International Voicemail Service ...................................................................................... 108
Set Up Your Voicemail Access Number for International Use.......................................... 109
Access Your Voicemail Internationally .............................................................................. 109
International Data Roaming ...................................................................................................... 110
Access Email and Data Services Internationally .............................................................. 110
Contact for Assistance with International Service .......................................................... 111
Connectivity ....................................................................................................................................... 113
Transfer Files between Your Phone and a Computer .............................................................. 113
Wi-Fi .......................................................................................................................................... 114
Turn Wi-Fi On and Connect to a Wireless Network .......................................................... 114
Wi-Fi Settings .................................................................................................................... 116
Disconnect Wi-Fi ............................................................................................................... 118
Wi-Fi Direct ....................................................................................................................... 118
Hotspot ...................................................................................................................................... 119
Tethering ................................................................................................................................... 120
Bluetooth ................................................................................................................................... 121
Bluetooth Information ........................................................................................................ 121
Enable the Bluetooth Feature ........................................................................................... 121
Pair Bluetooth Devices...................................................................................................... 122
Connect to a Paired Bluetooth Device .............................................................................. 123
Send Information Using Bluetooth .................................................................................... 125
Receive Data via Bluetooth .............................................................................................. 126
Apps and Entertainment ............................................................................................................................ 127
Camera and Video ............................................................................................................................ 128
Camera Overview ..................................................................................................................... 128
Take Pictures and Record Videos ............................................................................................ 128
Take a Picture or Record a Video ..................................................................................... 129
View Pictures and Videos Using Photos ................................................................................... 131
Edit Pictures .............................................................................................................................. 132
Share Pictures and Videos ....................................................................................................... 134
Send Pictures or Videos by Gmail .................................................................................... 134
Send a Picture or Video by Multimedia Message ............................................................. 134
Send Pictures or Videos Using Bluetooth ......................................................................... 135
Share Pictures or Videos via Additional Apps or Social Media ........................................ 136
TOC vi
Share Videos on YouTube ................................................................................................ 136
Camera Settings ....................................................................................................................... 137
Set Camera Functions ...................................................................................................... 137
Underwater Mode ............................................................................................................. 138
Productivity ........................................................................................................................................ 140
Calendar .................................................................................................................................... 140
Add an Event to the Calendar ........................................................................................... 140
View Calendar Events....................................................................................................... 142
Sync Calendars ................................................................................................................. 143
Synchronize an Exchange ActiveSync Calendar ............................................................. 143
Navigation Apps ........................................................................................................................ 143
Google Maps ..................................................................................................................... 144
Google Search .......................................................................................................................... 145
Use Google Search ........................................................................................................... 145
Use Google Voice Search ................................................................................................ 145
Calculator .................................................................................................................................. 146
Clock ......................................................................................................................................... 147
Set Alarms ........................................................................................................................ 148
Additional Clock Features ................................................................................................. 149
Flashlight ................................................................................................................................... 151
Sound Recorder ........................................................................................................................ 151
File Commander ....................................................................................................................... 152
Outdoor Report ......................................................................................................................... 154
Entertainment and Activities ............................................................................................................. 156
Google Play Music App ............................................................................................................. 156
Play Music with Google Play ............................................................................................ 156
Google Play Music Screen Layout .................................................................................... 157
Create Playlists in Google Play Music .............................................................................. 159
Music Plus ...................................................................................................................... 160
YouTube .................................................................................................................................... 161
View YouTube Videos....................................................................................................... 161
Post a Video to YouTube .................................................................................................. 162
Zone................................................................................................................................ 163
NASCAR MOBILE .................................................................................................................... 163
Settings ..................................................................................................................................................... 165
TOC vii
Wireless & Networks Settings ........................................................................................................... 166
Basic Settings ........................................................................................................................... 166
Wi-Fi Settings Menu .................................................................................................................. 168
Hotspot Settings ........................................................................................................................ 170
Bluetooth Settings ..................................................................................................................... 171
Data Usage Settings ................................................................................................................. 172
More Settings ............................................................................................................................ 174
Virtual Private Networks (VPN) ................................................................................................. 175
Prepare Your Phone for VPN Connection ........................................................................ 175
Set Up Secure Credential Storage ................................................................................... 175
Add a VPN Connection ..................................................................................................... 175
Connect to or Disconnect from a VPN .............................................................................. 176
NFC Settings ..................................................................................................................... 177
Cellular Networks Settings ................................................................................................ 178
Emergency Alerts Settings ............................................................................................... 178
Device Settings ................................................................................................................................. 180
Call Settings .............................................................................................................................. 180
Sound and Notification Settings ................................................................................................ 180
Phone Ringtone Settings .................................................................................................. 181
Default Notification Ringtone Settings .............................................................................. 182
Persistent Alerts Settings .................................................................................................. 182
Programmable Key Settings ..................................................................................................... 182
Display Settings ........................................................................................................................ 183
Daydream Settings ........................................................................................................... 184
Cast Settings ..................................................................................................................... 185
Storage Settings ....................................................................................................................... 185
USB Storage Settings ....................................................................................................... 186
Battery Settings ......................................................................................................................... 187
Eco Mode .......................................................................................................................... 187
Application Settings .................................................................................................................. 189
Your Phone's Memory............................................................................................................... 189
Tap & Pay ................................................................................................................................. 189
Personal Settings .............................................................................................................................. 190
Location Settings ...................................................................................................................... 190
Security Settings ....................................................................................................................... 191
TOC viii
Lock Screen Settings ................................................................................................................ 193
Screen Lock ...................................................................................................................... 193
Disable the Screen Lock ................................................................................................... 197
Lock Screen Options......................................................................................................... 198
Backup and Reset ..................................................................................................................... 199
Accounts Settings ..................................................................................................................... 201
System Settings ................................................................................................................................ 204
Language and Input Settings .................................................................................................... 204
Date and Time Settings ............................................................................................................ 208
Accessibility Settings ................................................................................................................ 209
Printing ...................................................................................................................................... 210
Activate This Device ................................................................................................................. 210
About Phone Settings ............................................................................................................... 211
System Update Settings ........................................................................................................... 212
Getting Help .............................................................................................................................................. 214
Cleaning and Drying Procedures ...................................................................................................... 215
Precautions ............................................................................................................................... 215
Cleaning the Phone .................................................................................................................. 216
Cleaning Your Phone ........................................................................................................ 216
Alternate Cleaning Procedure ........................................................................................... 220
Drying Your Phone .................................................................................................................... 221
Kyocera Tested Products .......................................................................................................... 223
Mild Dish Detergents ......................................................................................................... 223
Alcohol .............................................................................................................................. 223
Sanitizer Wipes ................................................................................................................. 223
For Assistance .................................................................................................................................. 225
Troubleshooting ........................................................................................................................ 225
Specifications ............................................................................................................................ 226
Account Information and Help ........................................................................................ 227
Account Passwords ................................................................................................ 227
Manage Your Account ...................................................................................................... 227
Support Services .................................................................................................... 228
Copyright Information ................................................................................................................ 229
Index .......................................................................................................................................................... 231
1
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.
Introduction 2
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new DuraForce PRO. The following topics explain how best to use this
guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing .
Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in
the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDHC™ card is referred to as an "SD card" or a "memory card."
Set Up Your Phone 3
Set Up Your Phone
The following topics give you all the information you need to set up your phone and wireless service the
first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and keys.
Set Up Your Phone 4
Part
Description
LED indicator
Displays a phone notification, charging status, or alert.
Proximity/Light sensor
Detects how close an object is to the surface of the screen. This is
typically used to detect when your face is pressed up against the
screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks
the keypad to prevent accidental keypresses.
Touchscreen
Displays all the information needed to operate your phone, such as the
call status, the Contacts list, and the date and time. Also provide one-
tap access to all of your features and applications.
In Underwater Mode, the touch operation will be disabled.
Recent key
Displays the list of apps you have recently accessed.
Speakers
Let you hear the different ringtones and sounds. The speakers also let
you hear the caller’s voice in speakerphone mode.
Back key
Lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
Home key
Returns you to the Home screen. Press and hold to open the Google
search app.
Earpiece
Lets you hear the caller and automated prompts.
Front camera
Takes pictures and records videos while facing the screen, and allows
you to video conference.
Secondary microphone
Suppresses background noise improving audio quality for the other
party during voice calls. In speakerphone mode, it is used as a main
microphone.
Headset jack
Allows you to plug in an optional headset for convenient, hands-free
conversations or for listening to music.
Speaker key
Lets you place or receive calls in speakerphone mode or turn the
speakerphone on and off during a call.
Primary microphone
Transmits your voice for phone calls and is used for voice-activated
functions. It is disabled in speakerphone mode.
Charger/USB port
Allows you to connect the phone and the micro-USB cable for use with
the charger adapter, or other compatible accessories.
Set Up Your Phone 5
Volume key
Allows you to adjust the ringtone or media volume when you are not
on a call, or adjust the voice volume during a call.
PTT/Programmable key
Allows you to assign a frequently used function for quick access. By
installing PTT application, this key can also act as a PTT key. See
Programmable Key Settings.
Power key
Lets you turn the phone on or off or turn the screen on or off, restart
the phone, switch your phone to Airplane mode, or capture
screenshots. The key also works as the fingerprint sensor.
SIM/microSD card slots
(Internal)
Allow you to insert a SIM card and a microSD card.
Note: microSD cards are sold separately.
Camera key
Lets you activate the front camera, the back camera or the Wide-View
Action Camera.
Back camera
Lets you take pictures and videos.
Flash
Helps illuminate subjects in lowlight environments when taking a
picture or recording a video. It can also work as an LED flashlight. See
Flashlight.
Wide-View Action Camera
Lets you take pictures and videos in wide angle.
Charging contacts
Allow you to connect to a multi-bay battery charger that can charge
multiple phones simultaneously.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Charge the Battery
Follow these instructions to charge your phone’s battery using either the included AC adapter or via a
USB connection on your computer.
Note: This phone has an integrated battery that cannot be removed by the user.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings
may become lost or changed, or battery may become unusable. Charge once every six months
before storing or leaving unused for a long period.
Charge Using the AC Adapter
1. Open the cover to the Charger/USB port on the bottom of the phone.
Set Up Your Phone 6
2. Plug the smaller end of the USB cable into the phone’s Charger/USB port.
3. Plug the other end of the USB cable into the AC adapter, and then plug the adapter into an
electrical outlet. Be sure to use the AC adapter that came with your phone.
4. When charging is complete, remove the cable from the port and close the cover. Press around
the edges of the cover to ensure that it is securely closed.
Note: Your phone’s battery should have enough charge for the phone to turn on and find a signal, set up
voicemail, and make a call. You should fully charge the battery as soon as possible.
Warning: Be sure all ports and covers are properly sealed to maintain the phone's waterproof capability.
Fully charging a battery may take up to three hours.
5. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the
AC adapter.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the phone’s charger/USB port.
2. Insert the large end of the USB cable into an external USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.
Charge the Battery Wirelessly
Your phone supports PMA and works with Qi-enabled chargers. Follow the steps below to charge the
battery using a wireless charger.
Set Up Your Phone 7
1. Locate the charging area on your wireless charger by referring to the charger documentation.
2. Place your phone in contact with the charger, ensuring that the charging area of your phone
touches the charging area of your wireless charger.
Before starting wireless charging, please note the following:
● If the charging areas are not touching, the charging results will be poor.
● Make sure there is nothing between your phone and wireless charger.
● Your phone may become hot while charging the battery.
● If charging doesn't start after positioning your phone correctly, please use the AC adapter that
came with your phone.
For more information on wireless charging, see your wireless charger documentation.
SIM Card
The SIM card is an IC card containing phone number and other customer information. Your phone’s SIM
card is preinstalled and should only be accessed if directed by a customer service representative.
Handling a SIM Card
Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM card in another-brand IC card
reader, etc. is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM card.
Set Up Your Phone 8
● See instructions included with SIM card for handling.
● The SIM card is the property of
● The SIM card is replaceable (at cost) in case of loss/damage.
● Return the SIM card to when canceling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM card.
is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card
inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM card.
Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM
card.
Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.
1. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone and
pulling away from the phone.
2. Open the SIM/microSD slot cover, as shown.
3. Push the SIM card gently with your finger. The card rejects itself. Pull out the original SIM card
from the slot.
Set Up Your Phone 9
4. Carefully insert the new SIM card into the SIM card slot on the left, with the gold contacts facing
down and the cut off corner on the top left.
5. Securely close the SIM/microSD slot cover. Press down the edges of the cover to make sure it is
sealed properly.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
6. Replace the back cover. Press around the edges to ensure a proper fit.
Warning: Be sure all ports and covers are properly sealed to maintain the phone's waterproof capability.
Set Up Your Phone 10
SD Card
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It
supports cards up to 256 GB. Some cards may not operate properly with your phone.
Note: You can easily damage the microSD card by improper operation. Please be careful when inserting,
removing, or handling it.
SD Card Cautions
Data: Information stored on SD card can become lost or changed accidentally as a result of damage.
It is recommended that you keep a separate copy of important data. is not responsible for
damages from data that is lost or changed.
Reading/Writing Data: Never power off while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to SD card.
Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if
swallowed.
Insert an SD Card
Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before
inserting or removing an SD card.
1. If your phone is on, turn it off.
2. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone and
pulling away from the phone.
3. Open the SIM/microSD slot cover and insert an SD card into the slot on the right with the gold
terminals facing down. Gently push the card into the slot until it snaps into place.
Set Up Your Phone 11
Insert SD Card all the way gently without bending.
Insert only SD Cards.
4. Securely close the SIM/microSD slot cover.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
5. Replace the back cover. Press around the edges to ensure a proper fit.
Unmount an SD Card
Always unmount the SD card before removing it from your phone.
1. From home, tap Apps > Settings .
2. Tap Storage .
3. Tap the eject icon next to SD card.
The card is now unmounted.
Remove an SD Card
Follow these instructions to remove an SD card. Always power the phone off before inserting or removing
an SD card.
1. If your phone is on, turn it off.
2. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone.
3. Locate and open the SIM/microSD slot on the side of the phone.
4. Push the SD card so the card is partly ejected. Gently pull out the card from the slot.
Set Up Your Phone 12
5. Securely close the SIM/microSD slot cover.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
6. Replace the back cover. Press around the edges to ensure a proper fit.
Format SD Card
When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps > Settings .
2. Tap Storage > SD card.
Tap > Settings > Format or Format as internal > ERASE & FORMAT> OK.
• Format: Select to format your SD card.
• Format as internal: Select to use as internal storage for this device only. After formatting,
the SD card will only work in this device.
Warning: The formatting procedure erases all the data on the SD card, after which the files CANNOT be
retrieved. To prevent the loss of important data, please check the contents before you format the card.
All data on the SD card is erased, and the card is formatted for use on your phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power key until the screen lights up.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power key to display the device options menu.
2. Tap Power off > OK to turn the phone off.
Your phone will power off.
Set Up Your Phone 13
Your screen remains blank while your phone is off (unless the battery is charging).
Use the Touchscreen
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the onscreen keyboard, select items onscreen such as application and
settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Set Up Your Phone 14
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold
the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Set Up Your Phone 15
Drag
To drag, touch and hold your finger with some pressure before you start to move your finger. While
dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes.
This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by
turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger
keyboard. See Touchscreen Keyboards for more details.
Set Up Your Phone 16
Note: Rotate the contents of the screen needs to be selected for the screen orientation to automatically
change. From home, tap Apps > Settings > Display > When device is rotated.
Tip: You can also access the screen rotation setting from the notification panel. Pull down the status bar
and tap Rotation to turn the option on or off.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Set Up Your Phone 17
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your account.
● If you purchased your phone at a Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
• Go to com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit com/support for
assistance. If you do not have access to the Internet, call Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key
cancels the activation process.
Note: If you are having any difficulty with activation, visit com/support.
Set Up Your Phone 18
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see an Accessibility message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.
1. On the TalkBack screen, tap NEXT to get started.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the
option to skip it and continue to the next screen.
Language Selection – Select a desired language.
Set Up Wi-Fi – If prompted, follow the prompts to sign in to an available Wi-Fi network. For
secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Set Up Your Phone 19
Protect your phone – Prevent others from using this phone without your permissions by
activating device protection features.
Google Services – Read all of the information for the available Google Services and, if you
agree, tap NEXT. Otherwise, uncheck the options and tap NEXT.
• Help apps find your location – Helps apps determine location. This means sending
anonymous location to Google, even when no apps are running. Tap Learn more for
additional information.
• Improve location accuracy – By allowing apps and services to scan for Wi-Fi networks
and Bluetooth® devices, even when Wi-Fi and Bluetooth are off.
• Help improve your Android experience – By automatically sending diagnostic and
usage data to Google.
3. Tap DONE. Your setup is now complete. Follow the onscreen instructions to learn about basic
tap menu navigation, view tutorials, or just get started.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps
from Google Play, you must link your phone to a Google Account.
Basic Operations 20
Basic Operations
The following topics outline basic features and operations of your phone.
Basics
The following topics offer an overview of your phone’s basic operations.
Home Screen and Applications (Apps) List
Most of your phone’s operations originate From home, or the apps list.
1. From any screen press the Home key to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.
■ Press Back to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the Recent key.
■ Press Recent to view a list of recently used applications.
Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Pull down the status bar and tap Settings .
For more information, see Basic Settings.
Basic Operations 21
Portrait and Landscape Screen Orientation
The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
Note: Not all screens will adjust for landscape orientation.
Turn Screen Rotation On or Off
1. Pull down the status bar to display the quick settings menu.
2. Tap Rotation to turn the option on or off.
If the Screen rotation option is not available, tap Expand Button to display the full
options list.
Note: You can also set the rotation option from the main settings menu. From home, tap Apps >
Settings > Accessibility > Auto-rotate screen.
Capture Screenshots
You can use your phone’s power key to capture screenshots.
1. Press and hold the Power key.
2. Tap Screenshot to capture the current screenshot.
The current screenshot will be captured and stored in the phone’s Photos. From home, tap
Apps > Photos .
Basic Operations 22
Applications
The following topics describe how to access the applications (apps) list and launch apps on your phone.
Launch Applications
All installed apps can be accessed and launched from the apps list.
1. From home, tap Apps .
The apps list opens.
2. Tap and hold an app icon to launch the corresponding application.
The application opens.
Apps List
The apps list expands to include any apps you download and install on your phone. The following table
outlines the primary apps that have been preinstalled on your phone.
App
Function/Service
AllTrails
Discover new trails to hike, bike, or run.
Amazon (Amazon
Shopping)
Shop at Amazon.com™ from your device.
Amazon Kindle
Download books for reading right on your device. You must have an account
with Amazon to use the Kindle™ application.
Amazon Music
Purchase, download, and play music from Amazon.
Amazon Photos
Store your photos on Amazon’s cloud server.
Amazon Video
Stream many titles at no additional charge to Prime members, download for
offline viewing, buy or rent titles. You must have an account with Amazon to
use the application.
Android Pay
Pay with your phone in stores and in mobile apps by adding a card from any
participating bank.
Barometer
Show the atmospheric pressure and altitude measured by your phone.
Basic Operations 23
Calculator
Perform basic and advanced mathematical calculations.
Calendar
Use Calendar to create and manage events, meetings, and appointments,
organize your time, and be reminded of important events.
Camera
Take pictures and record videos using the front and rear cameras.
Chrome
Browse the Internet using Google’s Chrome Web browser. Located also in
the Google folder on the home screen.
Clock
Set alarms, view time in time zones around the world, use a stopwatch, and
set a timer.
Compass
Use your phone as a compass or a clinometer.
Contacts
Store and manage contacts from a variety of sources, including contacts you
enter and save directly in your phone as well as contacts synchronized with
your Google account, and compatible email programs (including Exchange
Server).
Downloads
Download apps, files, images, and more.
Drive
Store, sync, and access your data across multiple devices with Google
Drive’s cloud storage. Located also in the Google folder on the home screen.
Eco Mode
Conserve battery life while using your phone.
Emergency Alerts
View broadcast SMS messages for public warning sent by federally
supervised cell phone services when applicable.
Facebook
Keep up with friends and family with the Facebook app. Share updates,
photos, and videos, as well as text, chat, and play games.
File Commander
Locate, manage or share any file on your phone via an intuitive interface.
Flashlight
Turn on and off your phone's flashlight, adjust the brightness and blink speed.
Gmail
Send and receive messages using Google’s Gmail service. Located also in
the Google folder on the home screen.
Google
Search the Internet using Google Search. Located also in the Google folder
on the home screen.
Basic Operations 24
Hangouts
Instant message with your friends and family using Google Hangouts.
Located also in the Google folder on the home screen.
Instagram
Capture and share photos and videos with your friends. Customize what you
capture, then share it on your feed or post it directly to your friends.
Keep
Take notes, set reminders, create voice memos, snap photos, etc. to
organize your life. Located also in the Google folder on the home screen.
Lookout
Configure and manage key security options, such as anti-virus and anti-
malware technology, a lost and stolen device locater service, an application
privacy adviser, and a backup service. Located also in the Google folder on
the home screen.
Maps
Use Google Maps to determine your current location with or without GPS, get
driving and transit directions, and find phone numbers and addresses for local
businesses. Located also in the Google folder on the home screen.
Messenger
Reach out to your friends and family with Facebook Messenger, which works
just like texting. A data plan is required to use Messenger.
Messenger
Send and receive text and multimedia messages.
OfficeSuite
Open, edit, and share any Office documents.
Outdoor Report
Obtain useful information such as weather, tides, sunrise/sunset times,
barometric pressure, when nature's creatures are active to enjoy outdoor
activities.
Phone
Make and receive phone calls.
Photos
View photos and videos on your phone, and sync them with your Google+
account. Located also in the Google folder on the home screen.
Play Movies &TV
Use Google Play Movies & TV to watch movies and TV shows purchased on
Google Play. You can stream instantly on your Android phone. Located also
in the Google folder on the home screen.
Play Music
Use the Google Play Music app to browse, shop, and play back songs
purchased from Google Play as well as songs you have loaded from your
own music library. Located also in the Google folder on the home screen.
Play Store
Use the Google Play store app to find new Android apps, games, movies,
music, and books for your phone. Choose from a wide variety of free and paid
apps ranging from productivity apps to games.
Basic Operations 25
Safety & Warranty
Show Safety & Warranty Information for your phone.
Settings
Configure settings and options on your phone.
Sound Recorder
Record voice memos and share them with others.
Fun &
Games
Download new apps and games from
Worldwide
Obtain information about global roaming service of your phone.
Zone
Access your account, get device information and help, find
recommended apps, and more.
Voice Search
Search the Internet and your phone using voice commands.
Voicemail
Use Visual Voicemail for a quick and easy way to access your voicemail. Now
you can find exactly the message you are looking for without having to listen
to every voicemail message first.
Weather
Receive real-time local weather information at any location in the world.
Access 7-day and hourly weather forecasts for your area.
You Tube
Access the YouTube video sharing website on which users can upload and
share videos. Located also in the Google folder on the home screen.
Basic Operations 26
Phone Number
Follow the instructions below to display your phone’s wireless phone number.
1. From home, tap Apps > Settings > About phone .
2. Tap Status.
You will see the number listed under My phone number.
Airplane Mode
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can
use apps that don’t require a signal or data.
To quickly turn airplane mode on or off:
■ Press and hold the Power key, and then tap Airplane mode.
While in airplane mode, you will see the airplane mode icon in the status bar.
To turn on or off airplane mode in Settings:
1. From home, tap Apps > Settings > More .
2. Tap the ON/OFF switch next to Airplane mode to turn it on or off.
Tip: You can also access airplane mode through the status bar menu. Pull down the status bar and tap
Airplane .
Enter Text
You can type on your phone using one of the available touchscreen keyboards or Google voice typing.
Touchscreen Keyboards
Your phone offers you convenient ways to enter letters, numbers, and symbols whenever you are
prompted to enter text. The keyboard appear automatically onscreen when you tap a text entry field, and
they can be used in either portrait or landscape mode. You can also use the Google Voice typing option
to enter text using your voice (see Google Voice Typing for details).
Google Keyboard
The Google keyboard offers a traditional QWERTY keyboard setup for entering text by tapping keys (like
on a computer), along with enhancements and options that allow you to enter text faster and more
accurately, such as continuous key input, personalized usage dictionaries, and more.
Basic Operations 27
Google Keyboard Overview
Note: Keyboard layouts and options may change depending on where you’re using them. For example, if
you’re entering text to do a Web search, a search icon may be available instead of an enter key.
Tip: To close the keyboard, tap .
Text Mode
ABC mode is primarily used for entering letters while Number & Symbol mode for numbers and symbols.
■ Tap to select ABC mode. Tap to select Number & Symbol mode.
● In ABC mode, tap to alter the capitalization:
● (Unshifted) to enter all letters in lowercase.
● (One-character-shifted) to capitalize only the first letter of a word.
● You can select the caps lock by double-touching or to make all letters in a word
uppercase.
● (Caps lock) to enter all letters in uppercase.
● In Number & Symbol mode, tap to display more symbols.
● Some keys have alternate characters. In either mode, if a key displays an extra character at the
upper right corner, touch and hold the key to enter the character. Or, touch and long hold a key to
Basic Operations 28
call up a list of all the characters available on that key, and slide your finger to the character you
want to enter on the list.
Tip: For more information about the Google Keyboard settings, see Google Keyboard Settings.
Gesture Typing
The gesture typing lets you enter words by drawing a path from letter to letter in one continuous motion.
To enable the Gesture Typing input feature:
1. From home, tap Apps > Settings > Language & input .
2. Tap Google Keyboard > Gesture typing.
3. Tap Enable gesture typing to on.
Google Voice Typing
Google Voice typing uses Google voice recognition to convert speech to text.
If the Google Keyboard does not display the microphone icon , the voice input feature is not enabled.
To enable the voice input feature:
1. From home, tap Apps > Settings > Language & input .
2. Tap Current Keyboard > CHOOSE KEYBOARDS.
3. Tap the ON/OFF switch next to Google voice typing to turn it on.
To enter text by speaking:
1. Tap the microphone icon on the keyboard.
Basic Operations 29
2. If you see Speak now, say the text you want to enter into the microphone. If you see Tap to
pause, Google Voice Typing recognizes your voice.
3. Confirm the text you want to enter is displayed. Tap again to continue entering.
Tip: For more information about the settings of Google voice typing, see Google Voice Typing Settings.
Tips for Editing Text
Your phone gives you many options to make entering text easier, including copying, cutting, and pasting
text, using voice-to-text input, customizing the user dictionary, using predictive text, and more.
Copy and Paste Text
In applications that require text entry, such as Messenger, use the copy and paste functions to copy and
paste text from one application to another.
To copy and paste the text:
1. Open the application or received message that you want to copy text from.
2. Touch and hold the text body. Selection tabs appear and the currently selected words or
characters are highlighted. Drag the tabs to expand or reduce the range of the selected text.
Tip: Tap > SELECT ALL to select all the text.
3. Tap COPY.
4. Open the application into which you want to paste the text.
5. Touch and hold the text box where you want to paste the text to, and tap PASTE, and select the
text you want to paste from the Paste list.
If you want to add the selected text to the current text, place a cursor to the position where
you want to insert the selected words or characters. Touch and hold the text box, and tap
PASTE, and select the text you want to paste from the Paste list.
Basic Operations 30
Google Account
You will need a Google Account to access several phone features such as Gmail, Google Maps,
Hangouts, and the Google Play applications. Before you are able to access Google applications, you
must enter your account information. These applications sync between your phone and your online
Google Account.
Google Account Cautions
Be sure not to forget your Google Account ID or password.
Create a Google Account
If you do not already have a Google Account, you can create one online or using your phone.
Note: You can also create and sign into your Google/Gmail account through your phone’s Setup
application.
Note: Although you need a Gmail account to use certain features of your phone, such as Google Play,
you do not need to use Gmail as the default account for your phone.
Create a Google Account Online
1. From a computer, launch a Web browser and navigate to google.com.
2. On the main page, click Sign-in > Create an account.
3. Follow the onscreen prompts to create your free account.
4. Look for an email from Google in the email box you provided, and respond to the email to confirm
and activate your new account.
Create a Google Account Using Your Phone
1. From home, tap Apps > Settings > Accounts > Add account > Google.
2. Tap Or create a new account.
Enter your first name and last name, and tap NEXT.
Enter a desired username and tap NEXT.
When prompted, enter and reenter a password and tap NEXT.
Select if you set up recovery options now.
Note: When setting up a new Google Account, either on your phone or online, you are recommended to
add a secondary phone number or email address. Enter a second phone number or email address from
which you currently send and receive message or email. This number or address is used to authenticate
your account should you ever encounter problems or forget your password. It is strongly encouraged for
Android users so you can regain access to Google Mobile™ services and purchases on your phone.
3. Follow the onscreen prompts to create your free account.
Basic Operations 31
Sign In to Your Google Account
If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign
in to your Google Account.
1. From home, tap Apps > Settings > Accounts > Add account.
2. Tap Google.
3. Enter your Gmail address and tap NEXT.
4. Enter the password, and tap NEXT.
5. Read the message, and then tap ACCEPT.
6. Select the backup options, if prompted, and tap CONTINUE.
7. Select if you save your credit card information now to enable purchases at Google Play Store.
8. Select the items you would like to sync with your phone, if necessary. Your account is displayed
in Google under Accounts in the Settings menu.
You are signed in to your Google Account.
Google Play Store
Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone.
Choose from a wide variety of free and paid content ranging from productivity apps and games to
bestselling books and blockbuster movies and music. When you find what you want, you can easily
download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi or
mobile data connection and sign in to your Google Account. See Chrome Browser and Sign In to Your
Google Account for details.
Installing Applications
Many different kinds of applications can be installed on your phone from Google Play (provided by
Google Inc.). is not responsible in any way for user-installed applications (quality, reliability,
legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses, etc.).
Important: Our policies often do not apply to third-party applications. Third-party applications may access
your personal information or require us to disclose your customer information to the third-party application
provider. To find out how a third-party application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which can usually be found on their website. If you
aren’t comfortable with the third-party application’s policies, don’t use the application.
Find and Install an App
When you install apps from Google Play app and use them on your phone, they may require access to
your personal information (such as your location, contact data, and more) or access to certain functions
or settings of your phone. Download and install only apps that you trust.
Basic Operations 32
1. From home, tap Apps > Play Store .
2. Browse for an application. Once you have decided on one, tap it to view its details. Read the
application descriptions and comments.
3. Tap INSTALL (for free applications) or the price button (for paid applications).
Warning: Use caution with applications which request access to any personal data, functions, or
significant amounts of data usage times.
Note: If you have not already done so, you will need to set up a payment method to purchase paid apps
from Google Play.
If you have not already set up a payment method, tap CONTINUE and then follow the
prompts to arrange payment and complete the purchase.
4. Read the app's access requirements and tap ACCEPT if you agree to them.
5. Check the progress of the current download by opening the Notifications Panel.
6. You will be notified when the item is downloaded and installed on your phone.
7. Tap an app to read a description about the app and user reviews.
8. On the Play Store screen, tap > My apps & Games, tap the installed application in the list,
and then tap OPEN.
The selected app is downloaded and installed on your phone.
Warning: Read the notification carefully! Be especially cautious with applications that have access to
many functions or a significant amount of your data. Once you tap ACCEPT on this screen, you are
responsible for the results of using this item on your phone.
Basic Operations 33
Purchasing Applications
Purchase apps at your own risk. is not responsible for any harm to you or third parties resulting
from the use of purchased applications.
Request a Refund for a Paid App
If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your
credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
1. From home, tap Apps > Play Store .
2. Swipe right or tap on the top left of the screen and then tap My apps & games.
3. Tap the app to uninstall for a refund. The details screen for the app opens.
4. Tap Refund, and then tap Yes to confirm. Your app is uninstalled and the charge is canceled.
Update an App
Depending on your settings, many apps will update automatically, or you can update apps directly from
the Play Store app.
Update an App Directly
1. From home, tap Apps > Play Store .
2. Swipe right or tap on the top left of the screen and then tap My apps & games.
3. Tap the app you want to update, and then tap UPDATE > ACCEPT.
The app update is downloaded and installed.
Set Automatic App Updates
1. From home, tap Apps > Play Store .
2. Swipe right or tap on the top left of the screen and then tap My apps & games.
3. Tap the app you want to set for auto-update, and then tap > Auto-update.
The app is set to update automatically whenever an update becomes available.
Note: Automatic updates are unavailable for some apps.
Uninstall an App
You can uninstall any app that you have downloaded and installed from Google Play.
Basic Operations 34
1. From home, tap Apps > Play Store .
2. Swipe right or tap Menu on the top left of the screen and then tap My apps & games.
3. On the Installed screen, tap the app you want to uninstall, and then tap UNINSTALL > OK.
– or –
1. From home, tap Apps > Settings > Apps .
2. Tap to display the drop-down list, and tap Downloaded.
3. Tap the app you want to uninstall, and tap UNINSTALL.
4. When prompted, tap OK to remove the app on your phone.
The app is uninstalled and removed from your phone.
Get Help with Google Play
The Google Play store app offers an online help option if you have questions or want to know more about
the app.
1. From home, tap Apps > Play Store .
2. Tap Menu > Help & Feedback.
The Web browser will take you to the Google Play Help Web page, where you will find
comprehensive, categorized information about Google Play.
Lock and Unlock Your Screen
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it
when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power key. Pressing the Power key again or receiving
an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when
you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power key or Home key.
Basic Operations 35
The below screen appears by default.
Note: To set up a screen lock for security, see Screen Lock.
2. On the screen, swipe toward:
The screen is unlocked.
to access the Home screen or the screen displayed before it was turned off.
to launch the Camera app.
to launch the voice search function.
If you have set up a screen lock, you will be prompted to draw the pattern or enter the
password or PIN. See Screen Lock.
Update Your Phone
From time to time, updates may become available for your phone. You can download and apply updates
through the Apps > Settings > System updates menu.
Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take time to
update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change
location during the update process. Make sure the battery is adequately charged before beginning an
update. A weak signal or low battery during an update may cause the update to fail. An update failure
may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.
Basic Operations 36
Update Your Phone Software
You can update your phone's software using the System update option.
Before Updating Your Phone
Updating your phone may result in a loss of saved data depending on the condition of your phone
(malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating
your phone firmware.
Back Up All Data Prior to Update
To back up your Gmail information:
1. From home, tap Apps > Settings > Accounts > Google > [your account].
2. Tap the ON/OFF switch to enable backup of each item.
If the Auto-sync option is on, email, Calendar and Contacts automatically synchronize
whenever a change is made.
If the Auto-sync option is off, tap the sync icon within the account field to reveal the account’s
synchronization settings screen.
3. Tap > Sync now to sync your Google Account information.
To back up your Exchange Mail information:
1. From home, tap Apps > Settings > Accounts > Microsoft Exchange ActiveSync.
2. Tap the sync icon within the Corporate account field to reveal the account’s synchronization
settings screen.
3. Toggle the onscreen checkmark to manually synchronize the desired parameters (Contacts or
Calendar).
To back up stored text messages:
1. From home, tap Apps > Messenger .
2. Select the text message from the list to view the message thread.
3. Touch and hold on a portion of the text message from the string. The Message options context
menu appears.
Note: You can back up stored text messages by forwarding them to your own phone number. Open the
messages after you have updated your firmware.
4. Tap Forward.
5. Enter your phone number and tap Send.
Basic Operations 37
To restore your Google apps following the update:
1. From home, tap Apps > Play Store .
2. Tap Menu > My apps & games > ALL tab.
3. Scroll through the list of previously downloaded Google apps and choose those you wish to
reinstall.
4. Follow the onscreen instructions.
Note: Your Google app purchases are reloaded remotely and can be re-installed after the update is
applied.
Update Kyocera Software
This option provides you the latest Android Operating System (OS) and the phone firmware on your
phone via an over-the-air connection.
1. From home, tap Apps > Settings > System update > Update Kyocera software.
2. Follow the onscreen instructions.
As an added precaution, to preserve any data on your SD card, please unmount it from your phone prior
to starting the update process. From home, tap Apps > Settings > Storage > next to SD
card.
Alternatively, you can access system updates through the notification panel.
1. Locate the System Update Available icon ( ) in notifications.
2. Pull down the status bar.
3. Tap to open the System Updates screen.
4. Tap Download and follow the onscreen instructions.
The downloading icon ( ) appears within the status bar to indicate the phone is downloading
the necessary files.
5. Tap Restart and install to complete the process.
Confirm Your Current Phone Software
1. From home, tap Apps > Settings > About phone .
2. Tap Software info.
Basic Operations 38
Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to
change your user name and select a new one online, you must then update the user name on your phone.
1. From home, tap Apps > Settings > System update > Update profile.
2. Follow the onscreen instructions.
The phone will download and install the profile update and you will see a confirmation when
complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to
reconnect with the network.
Update Your PRL
This option allows you to download and update the PRL (preferred roaming list) automatically.
1. From home, tap Apps > Settings > System update > Update PRL.
2. Follow the onscreen instructions.
The phone will download and install the PRL update and you will see a confirmation when
complete.
UICC Unlock
UICC Unlock will check and enable the use of an optional SIM card.
1. From home, tap Apps > Settings > System update > UICC Unlock.
2. Follow the on-screen instructions.
Your Phone's Home Screen 39
Your Phone's Home Screen
The following topics describe how to use and customize your phone’s home screen, understand the
status bar, and use the notification panel.
Home Screen Basics
The home screen is the starting point for your phone’s applications, functions, and menus. You can
customize your home screen by adding application icons, shortcuts, folders, widgets, and more.
Home Screen Layout
Your home screen extends beyond the initial screen. Swipe the screen left or right to display additional
screens.
Item
Description
Status bar
The status bar displays icons to notify you of your phone’s status (on the right
side) and notifications (on the left side).
Notification area
The notification area of the status bar (on the left) displays notifications for
incoming messages, missed calls, application updates, and more. Pull down
the status bar to display the notification panel.
Your Phone's Home Screen 40
Status area
The status area of the status bar (on the right) displays phone and service
status information such as signal strength, battery status, Wi-Fi and data
connectivity, ringer status, and time.
Widget
Widgets are self-contained onscreen apps that reside on your phone’s home
screen.
Google Search Widget
Google Search Widget allows you to enter text or spoken keywords for a
quick search on the phone or on the Internet. Tap to enter text or tap to
speak your keyword.
Shortcut
Shortcut allows you to quickly launch applications.
Folder
Folder allows you to store multiple application icons as a group.
Screen Position
Indicator
Screen Position Indicator indicates where you are among the home screens.
Favorites Tray
Favorites Tray contains up to five icons and appears on every home screen.
You can customize these icons except the Apps icon in the center of the tray.
Applications (Apps)
list key
Tap to open the applications (apps) list. The apps list key is a primary
shortcut available from all home screens.
Extended Home Screens
In addition to the main home screen, your phone features extended home screens to provide more space
for adding icons, widgets, and more. Press Home to display the main home screen and then slide the
screen right or left to move from the main screen to an extended screen.
Your Phone's Home Screen 41
■ If you are not already using the maximum number of screens for your phone, you can add more
screens by Swiping to the rightmost Home screen and drag an app or widget to the right edge.
– or –
Touch and hold the background of any Home screen. From the thumbnail view, tap the thumbnail
with a plus sign (+) on it.
To go directly to a particular screen:
■ Touch and hold the background of any Home screen. From the thumbnail view, tap the thumbnail
of the screen you want to open.
Dura Grid
The Dura Grid widget offers popular settings and apps uniquely designed with high contrast, large icons
for easy access with gloved hands or while on the move. The Dura Grid widget can also be customized
with most frequently used apps and settings and is available in a six or nine-position layout.
Access the Six-position Dura Grid Widget
1. From home, swipe to the right.
2. Tap on individual icons to turn them on or to adjust settings.
Change an Icon on the Dura Grid Widget
1. Tap EDIT on Dura Grid. appears in the right hand corner of each of the icons.
2. Tap the setting or feature to be changed. The icon disappears.
3. Tap Add and tap on an icon from the SETTINGS or APPS tabs.
Your Phone's Home Screen 42
4. Tap DONE .
Add a Nine-position Dura Grid Widget to the Home Screen
1. Touch and hold the empty area on the Home screen.
2. Tap WIDGETS and slide the Widgets screen to find the nine-position Dura Grid widget.
3. Touch and hold the nine-position Dura Grid widget and move your finger to one of the Home
screen thumbnails displayed at the top of the screen.
4. When you find the position you prefer, release your finger.
Launcher Screens
You can access all your apps on your phone from the launcher screens. You can also customize the view
of your launcher screens.
Access the Launcher Screens
1. From home, tap Apps .
2. Following options are available:
Tap > All (Customize) to customize the order of apps. See Rearrange Your Apps on
the Launcher Screens below.
Tap > All (Alphabetical) to reset the order of apps to default.
Tap > Frequently used to display the frequently used apps.
Tap > Downloads to display the apps downloaded on your phone.
Rearrange Your Apps on the Launcher Screens
1. From home, tap Apps .
2. Tap > All (Customize) > > Edit.
3. Touch and hold an app, drag it to a new position and release it. To move it to another screen,
drag the app to another screen and release it on the screen you want to place it.
4. Tap OK.
Status Bar and Notification Panel
Your phone’s status and notifications are available at a glance at the top of the screen.
Status Bar
The status bar at the top of the home screen provides phone and service status information on the right
side and notification alerts on the left. To view the notification panel or access the quick settings menu,
pull down the status bar from the top of the screen.
Your Phone's Home Screen 43
Main Status Icons
Icon
Status
Bluetooth® enabled
Wi-Fi® active(full signal)
Vibrate
Alarms only
Total silence
Priority only
Network(full signal)
Network (Roaming)
3G (data service)
4G LTE (data service)
Airplane mode
Battery (charging)
Battery (full charge)
Battery (discharged)
Alarm set
GPS is active
Your Phone's Home Screen 44
Main Notification Icons
Icon
Notification
Missed call
New Gmail
New message
New voicemail message
Event
Music application is running in the background
Downloading
Mobile Hotspot active
Note: Additional notification icons may appear. All notifications may be accessed through the notification
panel.
Notification Panel
Your phone’s notifications appear at the left side of the status bar, and you can access the full notification
panel by pulling down the status bar. From there, you can check notifications, download updates, open
messaging apps, use the quick settings menu, and more.
Your Phone's Home Screen 45
Open the Notification Panel
■ Pull down the status bar. (Slide your finger down from the top of the screen.)
The notification panel opens. To check notifications, tap an item in the list.
Close the Notification Panel
■ Slide the notification panel up. (Slide your finger up from the bottom of the screen.)
– or –
Press Back to close the notification panel.
Notification Panel Layout
The notification panel gives you access both to notifications and the quick settings menu.
When you are finished with a notification, swipe it away to the left or right.
● To clear all notifications, tap CLEAR ALL at the very bottom of the notifications list.
Tip: You can control what notifications show on your screen when your phone is locked. See Sound and
Notification Settings.
● To open the main Settings app, tap the settings icon . For details, see Basic Settings.
Quick Settings Panel
The Quick Settings panel allows you easy access to common phone settings. Tap to expand the
Quick Settings panel.
Note: You can only add up to 8 entries in Quick Settings panel.
Your Phone's Home Screen 46
The following options are available:
● Drag the knob on the brightness slider left or right to adjust the screen brightness.
● Wi-Fi to turn Wi-Fi on or off.
● Location to enable or disable the location feature.
● Do not disturb to enable or disable the notification function. You can select from Vibrate,
Alarms only, Total silence, and Priority only.
● Rotation to enable or disable the auto-rotate screen feature.
● Eco Mode to enable or disable the Eco Mode feature.
● Hotspot to turn Hotspot feature on or off.
● Airplane to enable or disable the Airplane Mode.
● Bluetooth to enable or disable the Bluetooth function.
● NFC to enable or disable the NFC feature.
● Flashlight to turn the flashlight on or off.
To change the positions of items, tap EDIT. Touch and hold the item you want to move, and then drag
it to a different location and release your finger. Tap OK.
Customize the Home Screen
Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders.
Operations for Rearranging the Home Screen
● Moving Widgets and Icons: From home, touch and hold an item and then drag it to the desired
location.
● Deleting Widgets and Icons: From home, touch and hold an item and then drag it to REMOVE.
● Displaying the Home Screen Menu: From home, touch and hold an empty space to display the
home screen menu. Menu options include APPS, WIDGETS and WALLPAPERS, and you also
have the option to add or remove home screens.
Change the Wallpaper
Select and assign your phone’s background wallpaper.
Your Phone's Home Screen 47
1. From home, touch and hold an empty space, and then tap WALLPAPERS .
You can also access the wallpaper menu through settings. From home, tap Apps >
Settings > Display > Wallpaper.
2. Tap Pick image to use your own image, or browse through the choices.
3. Select a wallpaper and tap SET WALLPAPER or Set wallpaper.
The wallpaper is set.
Add Shortcuts to the Home Screen
You can add shortcuts for quick access to favorite apps From home.
1. From home, tap Apps on the favorites tray.
The Apps list opens.
2. Find the item you want to add to the home screen.
3. Touch and hold the item.
The icon will disengage and you will see thumbnails of your home screens.
4. Drag the icon to an empty location on one of the home screens.
5. Release your finger.
– or –
1. From home, touch and hold the background of any home screen.
2. Tap APPS and find the item you want to add to the Home screen.
Your Phone's Home Screen 48
3. Touch and hold the app and drag it to a home screen thumbnail where you want to add it.
4. Release your finger.
The shortcut is added to the home screen.
Add Widgets to the Home Screen
You can add widgets to your phone’s home screen. Widgets are self-contained apps that display on a
home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of
widgets, including links to a specific contact, Internet bookmarks, Facebook® status windows, Gmail and
email accounts, and many others.
1. Touch and hold the background of any home screen.
2. Tap WIDGETS and choose a widget.
3. Touch and hold the widget and drag it to a home screen thumbnail where you want to add it.
4. Release your finger.
The widget is added to the home screen.
Add Folders to the Home Screen
You can group home screen shortcuts into folders for convenient access.
Create folders
1. From home, touch and hold a shortcut you want to place in a folder, and then drag it on top of
another icon.
2. To name a folder, tap the folder, and tap the Unnamed Folder field to bring up the keyboard.
Type a name for the folder and tap OK.
A new folder is created.
Add more app shortcuts to the folder
■ Touch and hold a shortcut and drag it on top of the new folder.
– or –
1. Tap a folder icon and tap in the top right corner.
2. Slide the screen to browse through the available apps and place checkmarks on those apps you
want to put in the folder.
3. Tap OK.
The new shortcut is added to the folder.
Your Phone's Home Screen 49
Manage Folders
Once you have added folders, you can manage them from the folder display.
1. From home, tap the folder you want to manage.
2. The following options are available:
If this is a new folder, tap the Unnamed Folder field. The keyboard opens and you can name
the folder.
To rename a folder, tap the name.
To remove an app, drag it out of the folder and drop it anywhere on the Home screen.
To remove an app completely From home, drag it to “REMOVE” at the top of the screen.
Favorites Tray
Add a new icon to the favorites tray
1. Touch and hold a current icon on the tray, and then drag it to REMOVE.
2. Touch and hold an app icon and drag it to the favorites tray.
3. Release your finger.
50
Making Connections
The following set of topics will cover your phone’s ability to help you make connections, from phone calls
and maintaining contacts, to text messages, email, Internet, and international services.
Phone Calls and Voicemail 51
Phone Calls and Voicemail
The following topics outline the use of your device’s phone app to place and receive calls, use voicemail,
set up and manage contacts, and more.
Place and Answer Calls
The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the
in-call screen options.
Adjust In-Call Volume
■ Adjusting Call Volume: Press the Volume key up or down during the call.
Troubleshooting
Issue: Difficulty during call.
Solution 1: It may not be possible to make a call properly in a noisy location.
Solution 2: When calling using Speaker, check the call volume. Raising the call volume may make
calling difficult.
Issue: Sound pops momentarily during a call.
Solution: Are you changing location while calling? Sound pops when signal is weak and the phone
switches to a different area.
Emergency Call Cautions
Emergency calls are restricted in Airplane mode.
Call Using the Phone Dialpad
The most “traditional” way to place a call is by using the phone’s dialpad screen.
Phone Calls and Voicemail 52
1. From home, tap Apps > Phone > DIALPAD tab to display the phone dialpad.
2. Tap the number keys on the dialpad to enter the phone number.
As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, tap it to place the call immediately without entering the rest of the number.
3. Tap to call the number.
The phone dials the number. The call begins when the other party answers.
4. To end the call, tap .
The call ends.
For additional options, tap and select an option.
Troubleshooting
Issue: Call does not connect.
Solution 1: Was the number dialed using the area code? If not, try dialing using the full 10-digit
number including the area code.
Solution 2: Are you in an area with poor wireless coverage? Try calling again from another area.
Phone Calls and Voicemail 53
Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the lock screen, tap EMERGENCY CALL.
2. Enter 911 and tap .
As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
2. From home, tap Phone > DIALPAD tab.
3. Enter .
As long as you are in an area covered by wireless service, the emergency call is placed.
Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1
emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate
your approximate location. Depending on several variables, including availability and access to satellite
signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important: Always report your location to the 9-1-1 operator when placing an emergency call. Some
designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be
equipped to receive GPS location information from your phone.
Answer Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming calls,
reject incoming calls, and more.
When you receive a phone call from a contact, the Incoming call screen appears and displays the caller
ID icon, name, and phone number of the calling party. When you receive a phone call from someone who
is not stored in People, only the default caller ID icon and phone number appear on the Incoming call
screen.
Note: If your phone is turned off, all calls automatically go to voicemail.
Answer an Incoming Call
1. When a call arrives, swipe to answer it.
The call begins.
Phone Calls and Voicemail 54
2. To end the call, tap .
The call ends.
Mute the Ringing Sound
To mute the ringer without rejecting the call:
■ Press the Volume key down.
Reject an Incoming Call
■ When a call arrives, swipe to reject it.
The ringtone or vibration will stop and the call will be sent directly to voicemail.
Reject a Call and Send a Text Message
You can reject an incoming call and automatically send a text message to the caller.
■ When a call arrives, tap to ignore the call and send a message to the caller.
The ringtone or vibration will stop and the message will be delivered to the caller.
Note: You can edit the preset text messages through the Call settings menu. See Quick Responses.
In-Call Screen Layout and Operations
While you’re on a call, you will see a number of onscreen options.
In-Call Screen Layout
Tap options to activate them during a call.
● Add call: Tap to initiate a 3-way call.
● End: End the current call.
● Dialpad/Hide: Toggle the appearance of the onscreen dialpad to enter additional numbers such
as an extension or access code.
For example: When you call your bank’s 800 number, use your dialpad to enter your account
number and PIN.
● Mute: Mute or unmute the microphone during an active call.
● Speaker: Turn the speaker on or off.
Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone
use.
● Bluetooth: Route the phone’s audio through a connected Bluetooth headset or through the
speaker.
Phone Calls and Voicemail 55
When the call is routed to a Bluetooth headset, the current call area shows the Bluetooth call
icon ( ).
● Merge calls: Join two currently active calls (conference).
Place a Call from Contacts
You can place phone calls directly from entries in your Contacts list.
1. From home, tap Phone .
2. Tap CONTACTS tab.
The contacts list appears.
3. Tap a contact.
Tip: Tap to search for your contact.
4. Tap .
The phone dials the number. The call begins when the other party answers.
5. To end the call, tap .
The call ends.
Tip: You can also place a call directly from the Contacts list. Swipe the entry you want to call from left to
right to place a call to the entry’s primary number.
Place a Call from Recent Calls
You can place phone calls directly from entries in your Recent calls list.
1. From home, tap Phone .
Phone Calls and Voicemail 56
2. Tap the RECENTS tab to display the recent calls list.
3. Tap the Phone icon next to the name or number you want to place a call.
Call a Number with Pauses
You can dial phone numbers with pauses for use with automated systems, such as voicemail or credit
card billing numbers.
1. From home, tap Phone > DIALPAD tab.
2. Enter all or part of a number.
3. Tap and then select from two types of pauses available:
Add 2-sec pause: Automatically send the next set of numbers after two seconds.
Add wait: Send the next set of numbers when you tap YES in the pop-up window.
4. Enter additional numbers.
5. Tap to dial the number
Call Using a Speed Dial Number
You can place calls using a speed dial number assigned to a selected contact.
1. From home, tap Phone > DIALPAD tab.
2. For speed dial numbers 2-9, touch and hold the number on the dialpad.
– or –
For speed dial numbers 10-99, tap the first digit and then touch and hold the second digit on the
dialpad.
Phone Calls and Voicemail 57
Set Up Speed Dialing
1. From home, tap Phone > DIALPAD tab.
2. Tap > Speed dial setup.
3. Tap Add speed dial next to the location number you want to assign a number to.
4. Select a contact and, if the contact has more than one number, select a number.
Remove a number from a speed dial location
1. From home, tap Phone > DIALPAD tab.
2. Tap > Speed dial setup.
3. Tap the assigned contact you want to remove and tap Remove > OK.
Replace a number in a speed dial location
1. From home, tap Phone > DIALPAD tab > > Speed dial setup.
2. Tap the assigned contact you want to replace and tap Replace.
3. Select a contact. If the contact has more than one number, select a number.
Call Using the Plus (+) Code
When placing international calls, Plus Code Dialing automatically enters the international access code for
your location (for example, 011 for international calls made from the U.S.).
1. From home, tap Phone > DIALPAD tab.
2. Touch and hold 0 until you see a “+” on the display screen.
3. Enter the country code and phone number, and then tap . The phone automatically
prepends the access code for international dialing, followed by the country code and phone
number.
Voicemail
The following topics describe how to set up and use your phone's voicemail and visual voicemail features.
Voicemail Setup
You should set up your voicemail and personal greeting as soon as your phone is activated. Always use a
password to protect against unauthorized access. Your phone automatically transfers all unanswered
calls to your voicemail, even if your phone is in use or turned off.
Phone Calls and Voicemail 58
1. From home, tap Phone > DIALPAD tab.
2. Touch and hold to dial your voicemail number.
Your phone dials the voicemail access number.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Important: Voicemail Password – It is strongly recommended that you create a password when setting
up your voicemail to protect against unauthorized access. Without a password, anyone who has access
to your phone is able to access your voicemail messages.
Visual Voicemail Setup
This topic describes the Visual Voicemail feature of your phone's service, as well as the steps required to
set up Visual Voicemail on your phone.
About Visual Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the
message you are looking for without having to listen to every voicemail message first. This feature
periodically goes out to your voicemail, and gathers the caller information from all of the current
voicemails. It then populates a list with the caller name and number, along with the length of time and
priority level of the voicemail message.
Phone Calls and Voicemail 59
Set Up Visual Voicemail
Setting up Visual Voicemail follows many of the same procedures as setting up traditional voicemail. You
should set up your voicemail and personal greeting as soon as your phone is activated. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
Note: To set up your traditional voicemail box, see Voicemail Setup.
1. From home, tap Apps > Voicemail .
You’ll see a Welcome to Visual Voicemail screen.
2. Scroll through the introduction screens to view a brief explanation of visual voicemail services and
follow the onscreen instructions.
3. At the end of the welcome screens, you'll come to a Personalize your voicemail prompt.
4. Tap PERSONALIZE and follow the system prompts to:
Create a password (part of standard voicemail).
Record your name announcement.
Record your greeting.
Important: Voicemail Password – It is strongly recommended that you create a password when setting
up your voicemail to protect against unauthorized access. Without a password, anyone who has access
to your phone is able to access your voicemail messages.
Review Visual Voicemail
Voicemail lets you easily access and select which messages you want to review.
Phone Calls and Voicemail 60
1. From home, tap Apps > Voicemail .
You will see the voicemail inbox.
Tip: For an explanation of the voicemail inbox, tap Menu > Help > Visual Voicemail Menu > Inbox.
2. Tap the voicemail that you would like to view or listen to.
The playback screen opens.
Visual Voicemail Options
The inbox displays the messages you have received.
1. From home, tap Apps > Voicemail .
You will see the voicemail inbox.
2. Tap the voicemail that you would like to view or listen to.
The playback screen opens.
Use the playback controls to play or pause the message, to move to a specific location in the
message, and to switch between speaker mode and handset mode.
3. The action bar at the top contains the following options:
: Call to call the number the message came from.
: Reply to reply to the message via text or voice message.
: Overflow to access Share, Archive, Settings, and Help features.
Note: Not all options are available for all messages.
Phone Calls and Voicemail 61
Configure Visual Voicemail Settings
The Visual Voicemail settings menu lets you access settings for notifications, pictures, greetings, and
more.
1. From home, tap Apps > Voicemail .
2. Tap Menu > Settings.
You will see the voicemail settings menu.
3. Select an option to change its settings.
Avatar to configure your Avatar settings.
Display to change your voicemail message theme and enter a name to identify yourself to
people when replying or forwarding messages.
Help/Info to go to the help page of Visual Voicemail.
Preferences to change your Visual Voicemail application preferences.
Sound to change your sound and speakerphone options.
Updates to search for an update to your Visual message software.
About Voicemail to check the information on your Visual message software.
Change Your Main Greeting via the Voicemail Menu
Your main greeting can be changed directly via the Visual Voicemail system. This direct access saves
you from having to navigate within the voicemail menu.
1. From home, tap Apps > Voicemail .
2. Tap Menu > Settings > Preferences > Personalize voicemail.
3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting.
Edit the Display Name via the Voicemail Menu
From your Visual Voicemail menu, you can quickly change the name or number attached to your voice
messages.
1. From home, tap Apps > Voicemail .
2. Tap Menu > Settings > Display > Display name.
3. Tap the existing identification field and enter a new identifying name or number (used to identify
you to recipients of your voice messages).
4. Tap OK to save your information.
Phone Calls and Voicemail 62
Optional Calling Services
The following topics outline additional voice-related services available with your phone, including call
services, voicemail, and more.
Caller ID Blocking
Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call. If
you do not want your number displayed when you make a call, follow these steps.
1. From home, tap Phone .
The phone app opens. If necessary, tap DIALPAD tab to display the keypad.
2. Tap .
3. Enter a phone number.
4. Tap .
Your caller information will not appear on the recipient’s phone.
To permanently block your number, call Customer Service.
Call Waiting
When you’re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your phone’s
screen informs you that another call is coming in and displays the caller’s phone number (if it is available).
To respond to an incoming call while you’re on a call:
■ Swipe . (This puts the first caller on hold and answers the second call.)
To switch back to the first caller:
■ Tap Swap calls.
To create a conference call between your existing call:
■ Tap Merge calls.
Note: For those calls where you don’t want to be interrupted, you can temporarily disable Call Waiting by
dialing before placing your call. Call Waiting is automatically reactivated once you
end the call.
Conference Calling
With conference calling, also known as 3-way calling, you can talk to two people at the same time. When
using this feature, the normal airtime rates will be charged for each of the two calls.
1. On the Phone screen, enter a number and tap (or place a call from RECENTS tab or
Contacts).
Phone Calls and Voicemail 63
2. Once you have established the connection, tap Add call, and dial the second number (or place a
call from RECENTS tab or CONTACTS tab).
This puts the first caller on hold and dials the second number.
3. When you’re connected to the second party, tap Merge calls.
Your conference call is now in session.
4. To end the conference call, tap .
Note: If one of the people you called hangs up during your call, you and the remaining caller stay
connected. If you initiated the call and are the first to hang up, all callers are disconnected.
Call Forwarding
Call Forwarding lets you forward all your incoming calls to another phone number – even when your
phone is turned off. You can continue to make calls from your phone when you have activated Call
Forwarding.
Note: You are charged a higher rate for calls you have forwarded.
To activate Call Forwarding:
1. From home, tap Phone > DIALPAD tab.
2. Tap .
3. Enter the area code and phone number to which you want your calls forwarded.
4. Tap .
You will see the message if the call forwarding is activated.
5. Confirm the message and tap Forward Calls to forward your call or tap Cancel to cancel
forwarding.
To deactivate Call Forwarding:
1. From home, tap Phone > DIALPAD tab.
2. Tap .
3. Tap .
Recent Calls
The Recent calls tab of the Phone application lists all recent incoming, outgoing, and missed calls.
Phone Calls and Voicemail 64
View Recent Calls
1. From home, tap Phone .
2. Tap the RECENTS tab to display the recent calls list.
: Incoming calls
: Outgoing calls
: Missed calls
Recent Calls Options
1. From home, tap Phone .
2. Tap the RECENTS tab to display the recent calls list.
3. Tap an entry to view the contact.
Tap to call the number.
Tap to send a text message.
Tap to add the number to Contacts.
Tap to access the Contacts detail screen.
Tap Menu > Delete from recent call to remove the call.
Tap Menu > Add to reject call list to add the number to reject call list.
Tap Menu > Edit number before call to edit the number before calling.
Filter Recent Calls
1. From home, tap Phone .
2. Tap the RECENTS tab to display the recent calls list.
3. Tap Menu > Filter by.
4. Select All calls, Missed calls, Outgoing calls, or Incoming calls.
Delete Recent Calls
1. From home, tap Phone .
Phone Calls and Voicemail 65
2. Tap the RECENTS tab to display the recent calls list.
3. Tap Menu > Delete recent calls.
4. Tap the check box next to the contact you want to delete or tap SELECT ALL.
5. Tap OK > OK.
Call Settings
Your phone’s Call Settings menu lets you configure your voicemail options and a number of other settings
for the phone application.
Call Settings Options
Use the Call Settings menu to adjust the following settings:
Setting
Description
Call rejection
Manage a list of automatically rejected phone numbers.
Quick responses
Create and edit text phrases that you can add to messages.
Auto answer
Automatically answer incoming calls after a set time. Select Hands free
or Speakerphone.
Power key ends call
Set the phone to end call by pressing the power key.
Noise reduction
Reduce background noise during a call.
Phone ringtone
Assign a ringtone to your incoming calls.
Vibrate when ringing
Set the phone to vibrate when ringing.
Dial pad touch tones
Play a tone when the dialing keypad is tapped.
Voicemail
Configures your voicemail. See Voicemail for details.
North American dialing
Replace + with the international dialing code, except when entering +1.
International dialing
Enter the international dialing code automatically (only when North
American dialing is disabled).
TTY mode
Enable the service on your phone. See TTY Mode for details.
Hearing aids
Set to turn on hearing aid compatibility.
Voice privacy
Enable the enhanced privacy mode.
Phone Calls and Voicemail 66
DTMF tones
Allow you to change the DTMF tones.
Use the Call Settings Menu
1. From home, tap Phone .
The phone app opens.
2. Tap Menu > Call settings.
The call settings menu appears.
3. Configure your options.
Tap a menu item to display its options.
Select your options and follow the prompts to set them.
Your call settings options are set.
Voicemail
1. From home, tap Phone .
2. Tap Menu > Call settings > Voicemail.
3. Configure the following settings:
Service to select the Voice Mail service provider.
Voice Mail number to configure the Voice Mail number if necessary.
Sound to select the sound to ring for a new Voice Mail message.
Phone Calls and Voicemail 67
Vibrate to select whether the phone responds with vibration to a new Voice Mail message.
TTY Mode
A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that
allows people who are deaf, hard of hearing, or who have speech or language disabilities, to
communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY
device to ensure that it supports digital wireless transmission. Your phone and TTY device will connect
using a special cable that plugs into your phone’s headset jack. If this cable was not provided with your
TTY device, contact your TTY device manufacturer to purchase the connector cable.
To turn TTY Mode on or off:
1. From home, tap Phone .
2. Tap Menu > Call settings > TTY mode.
3. Tap TTY Full, TTY HCO, or TTY VCO to turn TTY mode on.
– or –
Tap TTY Off to turn TTY mode off.
Your phone’s TTY mode is set.
Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the
headset jack.
Warning: 9-1-1 Emergency Calling
It is recommended that TTY users make emergency calls by other means, including Telecommunications
Relay Services (TRS), analog cellular, and landline communications. Wireless TTY calls to 9-1-1 may be
corrupted when received by public safety answering points (PSAPs), rendering some communications
Phone Calls and Voicemail 68
unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs.
This matter has been brought to the attention of the FCC, and the wireless industry and the PSAP
community are currently working to resolve this.
ESChat(Push To Talk)
With ESChat(Push To Talk), you can quickly and reliably connect to an individual or group instantly with a
push of a button.
Note: This service requires a subscription.
Note: By installing PTT application, the Programmable Key will be a dedicated PTT key.
Set Up PTT+
1. Download and install the ESChat (Push To Talk) app from Play Store. See Google Play Store for
details.
2. Tap the installed app to open it.
3. Read the message and tap ACTIVATE.
4. Tap Yes to confirm the activation.
5. Tap View tutorial to display the tutorials to learn how to start using the PTT+ app or Skip
tutorial.
Create a PTT+ Contact
1. From home, tap Apps > ESChat > Contacts.
2. Tap at the bottom of the screen.
3. Tap New Contact and manually enter the contact’s information.
- or -
Tap Import Contact, select the contact source, and select the contact.
4. Tap .
Make a PTT+ Call
1. From home, tap Apps > ESChat > Contacts.
2. Tap the check box next to the contact you want to call on the contact list and tap .
3. Touch and hold the on-screen PTT+ button and speak after the chirp tone.
A PTT+ call is started when the button turns red. While holding the button, your voice can be
heard by the other person on the call.
4. Release the PTT+ button to allow other people on the call to take the floor and speak.
Phone Calls and Voicemail 69
5. Tap End Call button to end the conversation.
- or -
The call will end automatically if no one takes the floor for a period of time.
● For more information on PTT+, visit
business.verizonwireless.com/content/b2b/en/solutions/mobility/push-to-talk-plus.html.
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Contacts
The Contacts application lets you store and manage contacts from a variety of sources, including
contacts you enter and save directly in your phone as well as contacts synchronized with your Google
Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends.
Contacts Cautions
Information saved in Contacts may be lost or changed if the battery is removed for a long period or
left uncharged. Accident or malfunction may also cause loss or change to information. It is
recommended that you keep a separate copy of contacts and other important information. is
not responsible for any damages from lost or changed contacts.
Add a Contact
You can add contacts from your phone’s Phone application. Enter details such as name, phone numbers,
email addresses, mailing addresses, and more.
1. From home, tap Apps > Contacts > CONTACTS tab.
You will see the Contacts list.
2. Tap to add a contact.
The Add Contact screen appears.
If prompted, select the location where you want to save the contact, such as Phone and an
account (for example, Google). If you want to change the location later, tap the location name,
and select the desired location.
3. Use the keyboard to enter as much information as you want.
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Tap the location/account above name and select an option to change where to save the
contact to.
Tap CHANGE to assign a picture to the contact. See Assign a Stored Picture to a Contact or
Assign a New Picture to a Contact.
Name
Phone
Email
ADD ANOTHER FIELD: Tap to include additional information such as Address, DATE,
Company, Notes, IM, Website, etc.
Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile,
Home, Work, etc.), tap to the right of the field and select the appropriate type.
4. When you have finished adding information, tap SAVE.
The contact is added.
Save a Phone Number
You can save a phone number to Contacts directly from the phone keypad.
1. From home, tap Phone > DIALPAD tab.
2. Enter a phone number and tap Add to contacts.
3. To add the number to an existing entry, tap the contact, select a number type for the new number
and then tap OK.
– or –
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To add the number to a new entry, tap Create new contact and select an account to use. Then,
enter the name and any additional information and tap SAVE.
The contact is added.
View Contacts
View a contact’s details by displaying a contact entry.
1. From home, tap Apps > Contacts .
You will see the Contacts list.
2. Tap a contact to view its details.
The contact’s detailed listing appears.
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Contacts Screen Layout
The following illustration show’s your Contacts app layout and describes the various features.
Item
Description
FAVORITES tab
Show favorite contacts.
CONTACTS tab
Show all contacts.
GROUPS tab
Show contact groups.
(Search)
Search contacts.
(Menu)
Show the contact list options.
Index
Browse contacts by letter.
(Add
new)
Add a new individual or group contact.
Tip: You will see letters in alphabetical order when you drag the slider on the right of the screen. Release
your finger to display the entries starting with a specific letter when you see it.
Contacts List Options
■ From home, tap Apps > Contacts > .
Share: Shares contacts using Cloud, Android Beam, Bluetooth, Drive, etc.
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Clear frequents: Clears frequently contacted list in the contacts and phone apps.
Delete: Allows you to select and delete the contacts.
Import/export: Imports/exports contacts from/to the SIM card or SD card, or shares your
visible contacts.
Contacts to display: Selects contacts to be displayed on Contacts. See Display Options
below.
Settings: Opens the display settings screen. You can select how your contacts are displayed.
See Display Options below.
Display Options
Select which contacts to be displayed on Contacts.
1. From home, tap Apps > Contacts > > Contacts to display.
2. Select an account to display its contacts or select one of the following options:
All contacts: Displays all the contacts you've saved.
Phone: Displays the contacts saved in the phone.
SIM: Displays the contacts saved in the SIM card.
An account (for example, Google) to display only its contacts.
Customize: Allows you to display the selected types of contacts of the selected accounts.
You can also select how your contacts will be displayed.
1. From home, tap Apps > Contacts > > Settings.
2. Set the following options:
Position of index tab: Chooses the position to place the index tab.
Sort by: Selects how your contacts are sorted.
Name format: Selects how your contact’s names are displayed.
Accounts: Selects to open the account settings.
Edit a Contact
Once you’ve added a contact, you can add or edit any of the information in the entry, assign a caller ID
picture, customize with a unique ringtone, and more.
1. From home, tap Apps > Contacts > CONTACTS tab.
You will see the Contacts list.
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2. Tap a contact to view its details.
The contact’s detailed listing appears.
3. Tap .
4. Tap any field you want to change or add. See Add a Contact.
5. Add or change the information, and then tap SAVE.
Your changes are saved to the contact entry.
Note: To select a type (label) for a phone number, email address or postal address (such as Mobile,
Home, Work, etc.), tap the type and select the appropriate type.
Assign a Stored Picture to a Contact
Follow the instructions to assign a picture stored in your phone’s internal memory or SD card to a contact.
1. From home, tap Apps > Contacts > CONTACTS tab.
2. Tap a contact to display it, and tap .
3. Tap CHANGE to the right of the contact icon.
4. Tap Choose photo and select a location.
5. Tap a picture to select it.
You may be prompted to size the picture for use with contacts. Drag the square to frame the
portion of the picture to use. Tap and drag the side of the square to resize the square and
complete the action.
6. Tap SAVE to save the contact.
Assign a New Picture to a Contact
Follow the instructions to take a new picture and assign it directly to an existing contact.
1. From home, tap Apps > Contacts > CONTACTS tab.
2. Tap a contact to display it, and tap .
3. Tap CHANGE to the right of the contact icon.
4. Tap Take photo.
5. Tap to take a picture.
You may be prompted to size the picture for use with contacts. Drag the square to frame the
portion of the picture to use. Tap and drag the side of the square to resize the square and
complete the action.
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6. Tap SAVE to save the contact.
Assign a Phone Ringtone to a Contact
Know who’s calling without looking at your phone by assigning a specific ringtone to a contact.
1. From home, tap Apps > Contacts > CONTACTS tab.
2. Tap a contact to display it, and tap > Set phone ringtone.
3. Tap a ringtone from the available list.
The ringtone briefly plays when selected.
4. Tap OK to assign the ringtone.
Assign a Vibration to a Contact
You can assign a specific vibration pattern to a contact.
1. From home, tap Apps > Contacts > CONTACTS tab.
2. Tap a contact to display it, and tap > Set vibration pattern.
3. Tap an available vibration. The phone vibrates when selected.
4. Tap OK to assign the vibration.
Add a Contact to Favorites
The Favorites tab of the Phone menu is a listing that can help you quickly access your most used or
preferred contacts entries.
1. From home, tap Apps > Contacts > CONTACTS tab.
2. Tap a contact.
3. Tap .
The icon changes to when the contact is added to Favorites.
– or –
From home, tap Apps > Contacts > FAVORITES tab.
4. Tap and select the check box next to the contact(s) that you want to add to your Favorites list.
5. Tap DONE.
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Merge Contacts
You can merge two or more contact entries into one.
1. From home, tap Apps > Contacts > CONTACTS tab.
2. Select the contact you want to appear as the primary listing.
3. Tap > Merge.
4. Choose the contact you wish to merge with the primary listing.
Tip: Tap > Separate to separate the merged contact.
Copy/Move Contact
You can copy or move contact entries between the phone and SIM card.
1. From home, tap Apps > Contacts > CONTACTS.
2. Tap a contact to display it, and tap > Copy/Move contact.
3. Select Copy or Move and then tap OK.
Delete Single or Multiple Contacts
You can delete a contact from the contacts details page.
1. From home, tap Apps > Contacts > CONTACTS tab.
You will see the Contacts list.
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2. Tap > Delete, select the check box next to the contact(s) you want to delete, or tap SELECT
ALL.
3. Tap DONE and then tap OK to confirm the deletion.
‐ or -
Tap a contact to display it, and tap > Delete > OK.
The contact(s) is deleted.
Tip: You can also tap > Delete, select a contact to delete and then tap DONE.
Add a Group Contact
You can create a group contact with your personal contact entries in Contacts.
Note: In order to create a group contact, you may first sync your phone with a Google or corporate
account. See Synchronize Contacts for instructions on how to sync your phone to an account.
1. From home, tap Apps > Contacts > GROUPS tab.
2. Tap to add a group.
3. Select the account in which you want to create a group contact.
4. Enter the group’s name.
5. Tap Add/remove contacts and check the entries that you want to add to the group contact.
6. Tap DONE > SAVE.
Edit a Group Contact
You can manage the group contacts you create.
1. From home, tap Apps > Contacts > GROUPS tab.
2. Tap a group contact, and tap .
3. The following options are available:
Tap the group’s name to rename it.
Tap Add/remove contacts to add an entry to the group.
Tap Add/remove contacts and tap the entries you want to remove from the group.
4. Tap DONE > SAVE.
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Delete Single or Multiple Group Contacts
1. From home, tap Apps > Contacts > GROUPS tab.
2. Tap > Delete, select the check box next to the group contact(s) you want to delete, or tap
SELECT ALL.
3. Tap DONE and then tap OK to confirm the deletion.
The group contact(s) is deleted.
ICE (In Case of Emergency)
Registering ICE information might help rescue workers, such as paramedics, police and hospital
personnel identify your primary contact. You can register up to five contacts.
ICE Contacts
To add an ICE contact:
1. From home, tap Apps > Contacts > CONTACTS tab and then tap ICE- In Case of
Emergency.
2. Tap .
3. Tap the entry to register.
To change or remove an ICE contact:
1. From home, tap Apps > Contacts > CONTACTS tab and then tap ICE- In Case of
Emergency.
2. Tap and tap the contact to remove.
3. Tap OK.
Personal Information
1. From home, tap Apps > Contacts > CONTACTS tab and then tap ICE- In Case of
Emergency.
2. Tap My emergency information > .
3. Enter or edit the necessary information and tap SAVE.
Access the Registered ICE Information When the Screen is Locked
1. Tap ICE on the screen.
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2. The following options are available:
Tap My emergency information to display the registered information.
Tap next to the ICE contact to place a call to the contact.
Synchronize Contacts
Syncing data from your managed accounts lets you add and manage new or existing contacts from your
online or remote accounts to your phone. Prior to syncing, you must have an active Google or Corporate
account with associated contacts, and be signed into your account with the phone.
With syncing, any contacts (with phone numbers, email addresses, pictures, etc.) are updated and
synced with your phone.
For more information about syncing existing managed accounts, see Manage Existing Accounts.
1. From home, tap Apps > Contacts .
2. Tap > Settings > Accounts.
3. Tap the account type, if necessary. Screen appearance may vary depending upon the account
type.
4. Tap the account you want to sync your contacts with.
5. Tap the ON/OFF switch next to Contacts to turn contacts sync on or off.
Your Contacts then reflects any updated contact information.
● This update process works both ways. For example, any changes on the phone are updated to
your Gmail contacts list after sync.
Share a Contact
You can quickly share contacts using Bluetooth, email, Gmail, or text messaging.
1. From home, tap Apps > Contacts > CONTACTS tab.
You will see the Contacts list.
2. Tap a contact to display it, and then tap > Share.
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3. In the Share with menu, select a method:
Gmail to send the information as a Gmail attachment. Address the message, add a subject
and a message, and then tap Send. See Create and Send a Gmail message for details.
Messenger to send the information in a text message. Select a contact or enter a wireless
phone number or email address, enter any additional information, and then tap Send. For
more information on text messaging, see Send a Text or Multimedia Message (MMS).
Android beam to beam app content to another NFC-capable device. See Android Beam.
Bluetooth to send the information via Bluetooth. See Bluetooth for information on pairing and
sending via Bluetooth.
Save to Drive to store, sync, and access your data across multiple devices with Google
Drive’s cloud storage. Located also in the Google folder on the home screen.
File Commander Wi-Fi to handle any file on your phone via Wi-F Direct.
4. Complete the required steps as prompted for the selected method.
The selected contact will be shared.
Import Contacts
You can import or export your contacts from/to the SD card and phone or shares your visible contacts.
Before Importing Contacts from an SD Card
You will need to have installed an SD card with previously backed up contacts information into your
phone before you can import contacts. See SD Card for SD card information.
Import Contacts from an SD Card
1. From home, tap Apps > Contacts .
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You will see the Contacts list.
2. Tap > Import/export.
You will see the Import/export contacts menu.
3. Tap Import from SD card.
4. Select a destination for the imported contacts.
5. Follow the onscreen instructions to complete the import.
The contacts are imported and stored in the selected account.
Back Up Contacts
If you are saving contacts to an account that does not automatically back them up via the Cloud, you can
manually back them up to an optional installed SD Card for re-import if needed.
Before Backing Up Contacts to an SD Card
You will need to have installed an SD card with previously backed up contacts information into your
phone before you can back up your contacts. See SD Card for SD card information.
Back Up Contacts to Your SD Card
1. From home, tap Apps > Contacts .
You will see the Contacts list.
2. Tap > Import/export.
You will see the Import/export contacts menu.
3. Tap Export to SD card.
4. Tap OK to confirm the export.
5. Follow the onscreen instructions to complete the export.
The contacts are exported and saved to the installed SD card.
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Messaging
With wireless service and your phone’s messaging capabilities, you have the opportunity to share
information through many different channels and accounts, including Gmail (Google), personal and
corporate email, and text and multimedia messaging.
Text and Multimedia Messaging
With text messaging (SMS), you can send and receive instant text messages between your wireless
phone and another messaging-ready phone.
Multimedia messages, or MMS, can contain text and pictures, recorded voice, audio or video files,
contact cards (vCard), or appointments (vCalendar).
See your service plan for applicable charges for messaging.
Send a Text or Multimedia Message
Messenger provides an improved text and multimedia (i.e., picture and video) messaging experience.
You can send and receive text and multimedia messages seamlessly from your phone, tablet, or the web
using your primary phone number.
1. From home, tap Apps > Messenger .
2. On the Messenger screen, tap .
The Compose screen opens.
3. Fill in one or more recipients. You can:
Enter phone numbers or email addresses directly in the To field. If you’re sending the
message to several phone numbers, separate the phone numbers with a comma. As you
Messaging 84
enter information, any matching phone numbers from your contacts list are displayed. Tap a
match to enter that number or address directly.
You can type a name saved in your Contacts to call up the phone number, or tap
FREQUENTS or ALL CONTACTS tab, and then select the contacts to whom you want to
send the message. Tap to add more recipients, and then select the contacts. When you
have selected all the message recipients, tap .
4. Tap the “Send message” box and then start composing your message.
Tip: Tap to display the menus for adding a photo, image, audio recording, etc. To make changes to
your attachment, tap on the top left of the item to remove an attachment.
5. When done, tap Send .
Save and Resume a Draft Message
You can save the message and send it later.
■ While composing a message, press Back or Home .
The message is saved as draft.
To resume composing the message:
1. From home, tap Apps > Messenger .
2. On the Messenger screen, tap the message to resume editing it.
3. When you have finished editing the message, tap .
New Messages Notification
Depending on your notification settings, the phone will play a ringtone, vibrate, or display the message at
your lock screen and in your Notifications panel to notify you of a new text or multimedia message. To
change the notification for new text and multimedia messages, see Text and MMS Options for details.
A new message icon ( ) also appears in the notifications area of the status bar to notify you of a new
text or multimedia message.
● On the Messenger screen, tap the message thread to open and read it.
● If you have a new message notification, swipe down from the top of the screen to open the
notification panel. Tap the new message to open and read it. For information on reading and
replying to messages see Manage Message Conversations.
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Manage Message Conversations
Text and multimedia messages that are sent to and received from a contact (or a number) are grouped
into conversations or message threads in the Messenger screen. Text or MMS conversations let you see
exchanged messages (similar to a chat program) with a contact on the screen.
Read a Text Message
■ Do one of the following:
On the Messenger screen, tap the text message or conversation to open and read it.
If you have a new message notification, swipe down from the top of the screen to open the
notification panel. Tap the new message to open and read it.
To return to the Messenger screen from a conversation, tap Back .
Note: To view the details of a particular message, in the conversation, touch and hold the message to
open the options menu, and then tap .
Note: If a message contains a link to a Web page, tap the message to open it in the Web browser.
Note: If a message contains a phone number, tap the message and then tap the phone number to dial
the number, send a message to it or add it to your contacts.
Note: If a message contains an Email address, tap the message and then tap the address to send an
Email or a message to the address, or add it to your contacts.
View a Multimedia Message (MMS)
1. From home, tap Apps > Messenger .
2. On the Messenger screen, tap a multimedia message or conversation to open it.
3. Tap the attachment to open it.
If the attachment is a vCard contact, you can import it to your phone’s contacts list. For more
information, see Contacts.
If the attachment is a vCalendar file, you can import the event to your phone’s Calendar. For
more information, see Calendar.
4. To save the attachment to device memory or an SD card, touch and hold the message with the
attachment you want to save, and then tap Save on the options menu.
Note: When Auto-retrieve in MMS settings is disabled, only the message header is downloaded. To
download the entire message, tap the Download button at the right side of the message. For details, see
Text and MMS Options.
Note: If you are concerned about the size of your data downloads, check the multimedia message size
before you download it.
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Reply to a Message
1. From home, tap Apps > Messenger .
2. On the Messenger screen, tap a text or multimedia message thread to open it.
3. Tap the text box at the bottom of the screen, enter your reply message, attach files if desired and
then tap .
Note: To reply to a text message with a multimedia message, open the text message and tap . The
text message is automatically converted into a multimedia message.
Delete Conversations
1. From home, tap Apps > Messenger .
2. On the Messenger screen, touch and hold the message thread that you want to delete. Tap
another thread to select multiple threads.
3. Tap and then tap DELETE to confirm.
Tip: You can also delete a conversation while you're viewing it. While viewing a conversation, tap Menu
> Delete.
Delete a Single Message
1. While viewing a conversation, touch and hold the message that you want to delete.
2. Tap and then tap DELETE to confirm.
View Contact Information from a Message
When you have received a message from someone in your stored contacts, you can tap the contact’s
picture or icon in the conversation to open a menu of options. Depending on the stored contact
information, you can view the contact details, place a phone call or send an email message to the contact,
and more.
Text and MMS Options
The messages settings menu lets you control options for your text and MMS messages including
message limits, size settings, and notifications.
1. From home, tap Apps > Messenger .
2. On the Messenger screen, tap Menu > Settings. You can set the following:
Default SMS app: Select your default Messaging app.
Outgoing message sounds: Select this option if you want outgoing message sounds.
Messaging 87
Notifications: Select this option if you want to receive a notification in the status bar when a
new text or multimedia message arrives.
Sound: Select a ringtone that is specific to new text and multimedia messages. Note that the
ringtone briefly plays when selected.
Vibrate: Select this option if you want the phone to vibrate when a new text or multimedia
message arrives.
Advanced: Tap this option to set the following:
MMS:
• Group messaging: Select if you want to send individual SMS messages to all recipients
or send a single MMS to all recipients.
• Your phone number: Select to change the phone number you use to send files.
• Auto-retrieve: Select this option to automatically retrieve all your multimedia messages
completely.
• Roaming auto-retrieve: Automatically retrieve all your messages completely when
roaming. This may incur significant phone charges.
Advanced:
• Simple characters only: Convert special characters in SMS messages you send.
• SIM card messages: Select to manage text messages stored on your SIM card.
Gmail
Use Google’s Gmail service and your Google Account to send, receive, and manage your Gmail
messages. Before using Gmail, you must register a Google (Gmail) Account on your phone. See Google
Account for details.
Gmail Cautions
Gmail is handled as email from a PC. Restricting email from PCs on your phone prevents your phone
from receiving Gmail.
Create and Send a Gmail Message
Use your phone to create and send Gmail messages.
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1. From home, tap Apps > Gmail .
The Gmail inbox opens.
2. In any folder, tap .
The Gmail composition window opens.
3. Enter the message recipient’s email address in the To field.
4. If you want to send a carbon copy (Cc) or a blind carbon copy (Bcc) of the email to other
recipients, tap to the right of the To field.
5. Enter the subject and then compose your message.
6. After composing your message, tap .
The Gmail message is sent.
Gmail Composition Options
● Attaching Pictures or Videos: In the mail composition window, tap . Locate and then tap the
picture or video you want to attach.
● Save as a Draft (Send Later): While composing your message, tap > Save draft. The
message is saved as a draft for later.
● Delete Mail Being Composed: In the mail composition window, tap > Discard > DISCARD.
Note: To view your draft email messages, in the inbox, tap > Drafts.
Note: To view your sent messages, in the inbox, tap > Sent.
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Check Received Gmail Messages
Your phone allows you to access, read, and reply to all your Gmail messages.
Open Gmail Messages from Notifications
When new Gmail arrives, you will see in the status bar.
1. Pull down the status bar to display the notification panel.
2. Tap the new message from the notification panel.
The new Gmail message opens.
If you have two or more new Gmail messages, tapping the notification opens the Gmail inbox.
Open Gmail Messages from the Inbox
You can also read and reply to all your Gmail messages from the Gmail inbox.
1. From home, tap Apps > Gmail .
The Gmail inbox opens.
2. Tap the message thread you want to view.
The message thread opens, with the newest message displayed.
Options when Reviewing Gmail Messages
● Replying to Gmail Messages: With the Gmail message open, tap Reply , compose your
reply message, and tap .
To reply to all, tap > Reply all.
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● Forwarding Gmail Messages: With the Gmail message open, tap > Forward, enter a
recipient and an additional message, and tap .
Tip: You can also select from the reply options displayed below the email.
Use Gmail Labels
Gmail saves all mail in one box, but you can add labels that allow you to sort your Gmail conversation
threads. For example, when a new thread starts with a received mail, the label "Inbox" is automatically
added to the thread. By then adding the label "travel," all threads with "travel" are shown in a list.
1. From home, tap Apps > Gmail .
The inbox opens.
2. Touch and hold a conversation thread to add a checkmark to it, and then tap > Move to.
3. Tap a label for the thread.
The thread is added to the selected label.
Archive Gmail Threads
Remove sent and received Gmail threads so they do not appear in the inbox. When replies arrive for
archived threads, they appear in the inbox again.
1. From home, tap Apps > Gmail .
The inbox opens.
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2. Touch and hold a conversation thread to add a checkmark to it, and then tap Archive .
The thread is now archived.
Mute Gmail Threads
If registered on a mailing list, there will be threads with always-continuing conversations. For long threads
that are not important, mute the threads and they will no longer appear in the inbox. When mail arrives
that includes user's address as a recipient or in Cc, mail will again appear in the inbox.
1. From home, tap Apps > Gmail .
The inbox opens.
2. Touch and hold a conversation thread to add a checkmark to it, and then tap > Mute.
The thread is now hidden.
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Delete Gmail Threads
If you no longer wish to keep a Gmail conversation thread, you can simply delete it from the inbox.
1. From home, tap Apps > Gmail .
The inbox opens.
2. Touch and hold a conversation thread to add a checkmark to it, and then tap .
The thread is deleted.
Note: Depending on your settings, you may be asked to confirm the deletion. Tap OK to confirm. See
Gmail Settings.
Search Gmail Messages
If you need to find a specific message or message thread, you can search Gmail from the inbox.
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1. From home, tap Apps > Gmail .
The inbox opens.
2. Tap .
3. Enter your search text.
The search results appear. Tap a message or thread from the list to display it.
Report Spam
You can report spam or phishing Gmail messages from your phone’s Gmail inbox.
1. From home, tap Apps > Gmail .
The inbox opens.
2. Touch and hold a conversation thread to add a checkmark to it, and then tap > Report spam.
The selected message is reported as spam.
Add Another Google (Gmail) Account
If you have multiple Gmail accounts you wish to view on your phone, you can add them from the Settings
> Accounts menu.
1. From home, tap Apps > Settings > Accounts > Add account.
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2. Tap Google, and then tap Enter your email.
3. Enter your Gmail username and password, and then tap NEXT.
4. Follow the prompts to review and agree to the Terms of Service and Privacy Policy, and then tap
ACCEPT.
You are signed in to your Google Account, and you can access both of your Gmail accounts
from the Gmail app.
Note: You can also sign up for a new Gmail account from the Settings menu. In step 2 above, tap Or
create a new account and follow the prompts.
Switching between Gmail Accounts
If you have more than one Gmail account set up, you can switch between them in the Gmail app.
1. From home, tap Apps > Gmail .
Messaging 95
The Primary inbox opens.
2. Tap .
3. Tap the account you want to view from the list at the top of the menu.
The selected account inbox is displayed.
Gmail Settings
You can access settings for the Gmail app and for your individual Gmail accounts from the Gmail Settings
menu.
1. From home, tap Apps > Gmail .
The Primary inbox opens.
Messaging 96
2. Tap Menu on the top left of the screen to display menu.
3. Tap Settings.
4. Tap General settings to access settings for all accounts, or tap an account name to configure
settings for a specific Gmail account.
General settings: Gmail default action, Conversation view, Swipe actions, Sender image,
Reply all, Auto-fit messages, Auto advance, Confirm before deleting, Confirm before
archiving, and Confirm before sending.
Account settings: Inbox type, Inbox categories, Notifications, Inbox sound & vibrate,
Signature, Vacation responder, Sync Gmail, Days of mail to sync, Manage labels, Download
attachments, and Images.
Note: Available settings are subject to change.
5. Select your sync settings and then tap NEXT.
6. Enter an account name and a display name and tap NEXT to complete setup.
The email account is set up and you will begin receiving email for the account.
Important: If the account type you want to set up is not in the phone database, you will be asked to enter
more details. You should get all pertinent information for the email account, such as incoming and
outgoing server settings, before you proceed.
Add a Corporate Account
If you synchronize your phone with your corporate account, you can read, manage, and send email in the
same easy way as with a POP3/IMAP account. However, you can also access some powerful Exchange
features.
Important: Before setting up a Microsoft Exchange ActiveSync Account, contact your company’s
Exchange Server administrator for required account settings information.
Messaging 97
1. From home, tap Apps > Settings > Accounts > Add account.
2. Select the type of account you want to add.
3. Enter the Email address for the email account and then tap MANUAL SETUP.
4. Enter the required information:
Username: Enter your network login username.
Password: Enter your network access password (case-sensitive).
Server: Enter your system’s Exchange server remote email address. Obtain this information
from your company network administrator.
Domain: Enter your network domain.
Port: Enter the appropriate port number.
5. Follow the onscreen prompts to configure options for the account.
6. Enter an account name and a display name and tap NEXT to complete setup.
Your corporate email account is set up and you will begin receiving email for the account.
Exchange ActiveSync Email Features
Set options for your corporate Exchange ActiveSync email messages, including synchronization options,
flagging messages, out-of-office messages, meeting requests, and message priority.
Synchronize Exchange ActiveSync Email
You can set Exchange ActiveSync to automatically check for new Exchange ActiveSync email messages.
Messaging 98
Flag Email Messages
For an Exchange ActiveSync account, you can flag email messages to help you keep track of them.
Set Out of Office Status
You can set your Out of Office status and auto-reply message right from your phone.
Send a Meeting Request
You can make a meeting invitation and send it.
Set Email Message Priority
You can set the priority for an email message you send with your Exchange ActiveSync account.
Internet and Social Networking 99
Internet and Social Networking
The following topics describe how to connect to and use the Internet on your phone, and how to access
popular social networking sites such as Facebook, Twitter, Hangouts, LinkedIn, and more.
Data Services General Information (4G LTE and
3G Networks)
The following topics will help you learn the basics of using your data services, including managing your
user name, launching a data connection, and navigating the Web with your phone.
Important: Certain data services requests may require additional time to process. While your phone is
loading the requested service, the touchscreen or QWERTY keyboard may appear unresponsive when in
fact they are functioning properly. Allow the phone some time to process your data usage request.
4G LTE
The 4G LTE network provides your phone with wireless Internet access over greater distances
than Wi-Fi and delivers data transfer rates of up to 60 Mbps. To connect your phone to the 4G LTE
network, you must be in an area covered by the 4G LTE network.
For more information about the availability of 4G LTE service in your location, visit
com/coverage.
Note: The availability and range of the network depends on a number of factors including your distance to
the base station, and infrastructure and other objects through which the signal passes.
Set Your Network Options
1. From home, tap Apps > Settings > More > Cellular networks > Preferred network
type.
Internet and Social Networking 100
2. Select the desired option.
By default, the phone will scan for the best available network and will automatically
connect to it.
When your phone is connected via 4G LTE, the LTE icon appears above the signal strength indicator
in the status bar.
Note: The networks are self-discoverable, which means no additional steps are required for your
phone to connect to them.
Your User Name
When you buy your phone and sign up for service, you’re automatically assigned a user name, which is
typically based on your name and a number, followed by “@ com.” (For example, the third John
Smith to sign up for data services might have jsmith003@ com as his user name.)
When you use data services, your user name is submitted to identify you to the network. Your user name
is automatically programmed into your phone. You don’t have to enter it.
Find Your User Name
You can find your user name through your phone's device menu.
1. From home, tap Apps > Settings > About phone .
Internet and Social Networking 101
2. Tap Status.
You will see your user name under the "Username" heading.
Update Your User Name
If you choose to change your user name and select a new one online, or make any changes to your
services, you must then update the profile on your phone.
1. From home, tap Apps > Settings > System update .
2. Tap Update Profile.
Your phone will download and install the profile update.
Data Connection Status and Indicators
Your phone displays the current status of your data connection through indicators at the top of the screen.
The following symbols are used:
Icon
Status
Network (full signal): The fullness of the triangle icon indicates the strength of the
signal. A fuller icon means a better signal.
4G LTE data service: Your phone is connected to a 4G LTE network.
3G data service: Your phone is connected to a 3G data network.
Wi-Fi connection: Your phone is connected to a Wi-Fi network for data.
Internet and Social Networking 102
Chrome Browser
Your phone supports the Chrome mobile Web browser. If you are signed in with a Google Account, the
Chrome browser will import all your bookmarks and other Web preferences for use on your phone.
SSL/TLS
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are protocols for encrypting
sent/received data. While in a screen connected by SSL/TLS, data is encrypted to safely send/receive
private information, credit card numbers, corporate secrets, etc., and provide protection against online
threats (eavesdropping, falsification, impersonation, etc.).
SSL/TLS Cautions
When opening a secured page, users must decide as their responsibility whether or not to open the
page with use of SSL/TLS. and the applicable Certification Authorities make no guarantees
whatsoever to users regarding security of SSL/TLS.
Use Chrome Browser
1. From home, tap Apps > Chrome .
Chrome opens.
2. Tap the address bar at the top and enter search words (for a Google search) or a Web address
(URL).
The search results appear or a Web page opens.
Chrome Support
■ To find on-phone help with Chrome, from Chrome, tap Menu > Help & Feedback.
A Web page will open displaying Google help for Chrome.
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Tip: For more information, from your computer, visit: google.com/intl/en/chrome/browser/mobile/.
Hangouts
Hangouts is Google's instant messaging service. Use to communicate with other Hangout users, and also
use video calling. Log in to a Google account beforehand (see Google Account).
Using Hangouts
1. From home, tap Apps > Hangouts .
2. If you have already signed in to a Google account, it displays on the Hangouts screen.
– or –
Tap Or create a new account to create a new Google account, or sign in to an existing Google
account.
The Hangouts app opens.
3. Tap Add to start a new Hangout, and then select New video call, New group or New
conversation.
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4. Type a name, email, number, or circle, or select a contact from the list.
5. Type a message or tap to start a video chat.
A chat window or a video chat window opens.
Each time text is entered, the corresponding friend appears.
If a friend is not in a Hangout, you will see a message. Tap INVITE to invite them to join the
Hangout.
Hangouts Operations
● Ending a Video Chat: In the video chat window, tap .
● Disabling Chat History: If you don’t want to keep chat history, in the chat window, tap Menu >
Turn history off.
● Delete Chat History: To delete all your chat histories, in the chat window, tap Menu > Delete >
Delete.
Global Services 105
Global Services
With your phone and global roaming service from WorldwideSM Wireless Service, you can make
phone calls and use wireless data services around the globe on compatible CDMA and GSM/UMTS
networks. For a country-specific travel guide, select your phone and destination from com/traveltips.
[As with all topics, this should only be included if it applies for your phone. Many phone guides will
remove this section entirely.]
Activate Worldwide Service on Your
Account
Before using your phone in global roaming mode, you must activate Worldwide service.
To activate Worldwide service:
■ Chat with or email an international support rep by visiting com/swwsupport.
– or –
Call Worldwide Customer support at 1-888-226-7212.
Your Phone’s SIM Card for International GSM
Roaming
Your phone comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on
compatible GSM networks.
Note: Your SIM card should be preinstalled. If you need to reinstall your SIM card, follow the instructions
below.
Note: The SIM card included with your phone contains information specific to your phone and should be
retained for use on GSM networks.
Insert a SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM
card.
1. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone and
pulling away from the phone.
2. Open the SIM/microSD slot cover.
Global Services 106
3. Insert the SIM card.
Insert gently with gold IC chip facing downward.
4. Securely close the SIM/microSD slot cover. Press down the edges of the cover to make sure it is
sealed properly.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
5. Replace the back cover. Press around the edges to ensure a proper fit.
For more information, see SIM Card.
Warning: Be sure all ports and covers are properly sealed to maintain the phone's waterproof capability.
Enable Global Roaming Mode
Your phone is designed to enter global roaming mode automatically when you activate your
Worldwide service, meaning that it should automatically connect to an appropriate CDMA/LTE network or
GSM/UMTS network when you travel. You may set global roaming options through the settings menu.
You may also need to set your network mode options through the settings menu. See Set the
Communications Method for Global Use.
To set your roaming options manually:
1. From home, tap Apps > Settings .
2. Tap Mobile networks .
[illustration]
3. Tap Roaming network.
4. Tap Home only or Automatic.
The selected roaming method is set.
5. Tap Roaming settings.
6. Select Domestic CDMA, International CDMA, and GSM networks settings.
[illustration]
Global Services 107
The selected options are set.
7. Tap Roaming guard.
8. Select roaming guard options for each category.
The selected options are set.
Set the Communications Method for Global Use
Select a communications method for an overseas carrier as needed.
1. From home, tap Apps > Settings .
2. Tap Mobile networks .
[illustration]
3. Tap Network mode > CDMA / LTE/CDMA / GSM/UMTS / Automatic.
The communications method is set.
Note: At the time of purchase, your phone is set to the Automatic mode by default. This allows global
usage and normally will not need to be changed.
Select a Carrier
You can select a specific local carrier to use when traveling internationally. At the time of purchase, your
phone is preset to connect automatically to an appropriate carrier in your current area.
1. From home, tap Apps > Settings .
2. Tap Mobile networks .
[illustration]
3. Tap Network operators.
4. Tap an available network.
The selected carrier is set.
To select automatically to an appropriate carrier (default), tap Choose automatically.
To search for all available networks, tap Search networks.
Make and Receive Worldwide Calls
When traveling on international networks, you can place and answer calls as you would on the
network (see Place and Answer Calls), although some additional instructions may be required to place a
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call. Some features and services are not available in all countries. For more information on services that
are available while roaming, visit com/sww.
Make Calls Using Plus (+) Code Dialing
Placing calls from one country to another country is simple with the Plus (+) Code Dialing feature. When
placing international calls, you can use Plus Code Dialing to enter the appropriate international access
code for your location (for example, 011 for international calls placed from the United States).
Note: Plus Code Dialing is only available when roaming internationally on GSM networks and on certain
CDMA networks in the United States, Canada, and the Caribbean.
Note: International access codes and dialing information are available online at com/sww.
To use Plus Code Dialing to place an international call:
1. From home, tap Phone > DIALPAD tab to display the phone screen.
2. If you are on the GSM network, touch and hold to insert a “+” on the phone dial screen. (The
“+” symbol automatically inserts the international access code for the country from which you are
calling.)
3. If you are on the CDMA network outside Canada or the Caribbean, enter the international access
code for the country from which you are calling.
4. Tap to insert the US country code, and then enter the area code and number.
5. Tap to place the call.
International Voicemail Service
Your voicemail will follow you as you travel. All of your unanswered calls will be forwarded to your
voicemail. You will need to be sure your voicemail box is already set up and that you know your
voicemail passcode.
Note: voicemail may not be available on all networks; check com/sww for service information.
International Voicemail Troubleshooting
There are a few tips to keep in mind when using voicemail while traveling.
● Some carriers may not support voicemail indicators. It may be necessary to call your voicemail to
see if you have any new messages.
● If you hear the message “Please enter the number of the subscriber you wish to call,” enter your
10-digit wireless phone number.
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Set Up Your Voicemail Access Number for International Use
To simplify accessing your Voicemail while traveling, you can set up your voicemail access number
as a Contacts entry. This will make it faster and easier to access your messages while roaming
internationally.
1. From home, tap Contacts .
2. Tap to add a contact.
3. Type the contact information (for example, “My Voicemail”).
[illustration]
4. Touch and hold and then tap (+1), your area code, and your wireless phone number.
5. Tap SAVE.
Your voicemail access number is saved as a contact.
Access Your Voicemail Internationally
You will need to call your voicemail number to access your voicemail while roaming internationally.
New Message Indicators
Your voicemail message indicators may be displayed differently when roaming internationally.
● A “Message Waiting” indicator icon or a text message is displayed when a voicemail message is
received.
● You may see “Missed Call” on your screen prior to receiving a message notification.
● You must call voicemail in order to retrieve messages. Follow the instructions on the previous
page to store your voicemail number for easy access.
Retrieve Voicemail Messages
The voicemail retrieval process while traveling is the same as on the Network; however, you will be
required to enter your voicemail passcode.
To retrieve your voicemail messages:
1. From home, tap Contacts .
2. Tap the voicemail entry and then tap the number to call it.
[illustration]
Your phone dials your voicemail number.
Global Services 110
3. When your voicemail answers, tap , enter the passcode, and then tap to access your
voicemail.
Your voicemail box is accessed.
International Data Roaming
Worldwide Wireless Service can also keep you connected via email and Web browsing when
traveling in countries in which offers data service.
Data services are available on both CDMA and GSM/UMTS networks. Check com/traveltips and
com/sww to determine the services available where you are traveling.
Note: Prior to using your Worldwide GSM/UMTS Data Services, you must establish and utilize your
CDMA data services domestically on the Network.
Get Started With Worldwide Data Services
To use Worldwide Data Services, you will need to have these services activated on your account.
■ To activate, call Worldwide Customer Support at 1-888-226-7212. Representatives are
available 24 hours a day, 7 days a week to assist you.
Access Email and Data Services Internationally
To access your email and browse the Web when traveling, you may need to manually select the carrier
that provides service in your location. You can find a list of carriers for each country where GSM
data service is offered at com/sww. Then, follow the instructions below to select the appropriate
carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1. From home, tap Apps > Settings .
2. Tap More .
[illustration]
3. Tap Roaming.
4. Tap Roaming settings.
5. Under GSM networks, select the Data checkmark.
Data roaming on GSM/UMTS networks is set.
Access Email and Data Services Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary for
Global Services 111
providers on the GSM network. If your phone has automatically selected a GSM network while traveling,
then you will need to set the phone to CDMA to access CDMA data services. (See Enable Global
Roaming Mode.) Visit com/sww for a list of services available in each country.
Contact for Assistance with International
Service
If you experience any issues with voice or data services while outside of the United States, offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
● First try powering your phone off and then back on; this will force your phone to reregister with the
network.
● Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your issue
as quickly as possible:
● Your wireless phone number.
● The city and country you are traveling in.
● Any error message that displays on your phone or that you heard when trying to place a call.
● If the issue is with data, were you able to place voice calls?
● If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
● In GSM mode: touch and hold and then dial 1-817-698-4199.
● In CDMA mode: enter the country code and then dial 1-817-698-4199.
There is no charge for this call from your wireless phone.
From a landline phone when outside the United States:
Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199. Access or
connection fees may apply. The toll free numbers below can also be used to contact Worldwide
Customer Support in the following countries:
Country
From Landline Phone
Global Services 112
Caribbean (Anguilla, Barbados,
Cayman Islands, and Dominica)
1-888-226-7212
France
0800-903200
Germany
0800-180-0951
Italy
800-787-986
Mexico
001-877-294-9003
Trinidad and Tobago
1-800-201-7545
United Kingdom
0808-234-6616
Note: This toll free service is available on ordinary landline phones and some public pay phones. This
service does not cover any hotel access charges.
Connectivity 113
Connectivity
The following topics address your phone’s connectivity options, including USB file transfer and tethering,
Wi-Fi, Bluetooth, and more.
Transfer Files between Your Phone and a
Computer
You can use the supplied USB cable to connect your phone directly to your computer and transfer music,
pictures, and other content files.
For example, if you have a music album stored on your computer that you want to listen to on your phone
with any of the music apps, just attach your phone to the computer and copy the files to the music folder.
File Transfer Tips
● If you want to save data to an SD card on your phone, make sure the SD card is installed and
active. See SD Card.
● Avoid removing the SD card while transferring data.
● Data exchange may use the methods outlined in the following table:
Method
Description
File transfers
Transfer data files between your phone and computer.
Transfer Files between the Phone and a Computer
1. Connect your phone to your computer using the supplied USB/charging cable.
Insert the larger end of the cable to the charger/accessory jack at the bottom of the phone.
Insert the USB end of the cable into an available USB port on your computer. You may need
to remove the USB cable from the charging head to access it.
2. Pull down the status bar to display the notification panel. You will see USB Charging, USB File
transfer, or USB Tethering so tap the notification and select File transfers.
The files on your phone can now be accessed via your computer.
3. On your computer, navigate to the detected device (such as through the My Computer menu) and
open it.
4. If available, select a drive (SD Card or Internal storage for internal phone storage).
5. Select a folder (for example, Music for songs and albums) and copy files to it from your computer.
Connectivity 114
6. When you are done, disconnect your phone from your computer.
The transferred files are now saved to your phone or SD card.
Wi-Fi
Wi-Fi provides wireless Internet access over distances of up to 300 feet. To use your phone’s Wi-Fi, you
need access to a wireless access point or “hotspot.”
The availability and range of the Wi-Fi signal depends on a number of factors, including infrastructure and
other objects through which the signal passes.
Turn Wi-Fi On and Connect to a Wireless Network
Use the wireless and networks setting menu to enable your phone’s Wi-Fi radio and connect to an
available Wi-Fi network.
1. From home, tap Apps > Settings .
2. Tap Wi-Fi .
The Wi-Fi settings menu appears.
Connectivity 115
3. Tap the ON/OFF switch to turn Wi-Fi on .
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
To disable Wi-Fi, tap the switch again .
4. Tap a Wi-Fi network to connect, enter the password (if it’s not an open network), and then tap
CONNECT.
Your phone is connected to the Wi-Fi network. You will see ( ) in the status bar.
The password, for a household wireless LAN router, is sometimes found on a sticker on the
router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For
password for a public wireless LAN, check with user's service provider.
Entering a password is not required if an access point is not security protected.
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Depending on the network type and its security settings, you may also need to enter more
information or choose a security certificate.
When your phone is connected to a wireless network, the Wi-Fi icon appears in the status bar
and tells you the approximate signal strength. (The above icon indicates maximum signal
strength.)
Note: The next time your phone connects to a previously accessed secured wireless network, you will not
be prompted to enter the password again, unless you reset your phone to its factory default settings or
you instruct the phone to forget the network.
Note: Wi-Fi networks are self-discoverable, which means no additional steps are required for your phone
to connect to a Wi-Fi network. It may be necessary to provide a user name and password for certain
closed wireless networks.
Check the Wireless Network Status
Check the status of your current wireless network, including speed and signal strength, through the Wi-Fi
settings menu.
1. From home, tap Apps > Settings > Wi-Fi .
2. Tap the wireless network that the phone is currently connected to. You will see a message box
showing the Wi-Fi network name, status, speed, signal strength, and other details.
Note: If you want to remove the phone’s wireless network settings, tap FORGET on this window. You
need to enter the settings again if you want to connect to this wireless network.
Connect to a Different Wi-Fi Network
Use the Wireless & networks settings menu to scan for and connect to a different Wi-Fi network.
1. From home, tap Apps > Settings > Wi-Fi .
Detected Wi-Fi networks are displayed in the Wi-Fi networks section. To manually scan for
available Wi-Fi networks, tap > Refresh.
2. Tap another Wi-Fi network to connect to it.
Note: If the wireless network you want to connect to is not in the list of detected networks, tap > Add
network. Enter the wireless network settings and tap 0.
Wi-Fi Settings
Use the Wi-Fi settings menu to manually set your Wi-Fi connection options.
1. From home, tap Apps > Settings .
Connectivity 117
2. Tap Wi-Fi .
The Wi-Fi settings menu appears.
3. If necessary, tap the ON/OFF switch to turn Wi-Fi on .
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
To disable Wi-Fi, tap the switch again .
4. Tap for the following menus:
Add network to add a new Wi-Fi network.
Saved networks to display the connected Wi-Fi network.
Refresh to manually scan for available Wi-Fi networks.
Advanced to configure advanced Wi-Fi settings, which include:
• Network notification to notify whenever a public network is available.
• Keep Wi-Fi on during sleep to stay connected to Wi-Fi when the screen goes to sleep
to conserve mobile data usage.
• Wi-Fi frequency band to specify the frequency band for Wi-Fi.
Note: Wi-Fi Direct cannot be used if you select only the 5 GHz frequency band.
• Install certificates to install the certificates for communicating via Wi-Fi.
• Wi-Fi Direct to use a peer-to-peer Wi-Fi connection. The Wi-Fi client and the hotspot
operation will be disabled while Wi-Fi direct is enabled.
• WPS Push Button to set up a Wi-Fi Protected Setup connection by pressing the set up
button on the router.
Connectivity 118
• WPS Pin Entry to set up a Wi-Fi Protected Setup connection by entering the PIN on your
router.
5. Configure your Wi-Fi settings.
Your Wi-Fi settings changes are saved.
Disconnect Wi-Fi
You may wish to disconnect from a connected Wi-Fi network without turning Wi-Fi off.
1. From home, tap Apps > Settings .
2. Tap Wi-Fi .
The Wi-Fi settings menu appears.
3. Tap the name of the connected access point and then tap FORGET.
Wi-Fi is disconnected.
After disconnecting from an access point, you may need to re-enter the password to
reconnect.
Wi-Fi Direct
Use Wi-Fi Direct to connect directly to other Wi-Fi Direct devices simply via Wi-Fi, without an access point
or via the Internet.
1. From home, tap Apps > Settings .
Connectivity 119
2. Tap Wi-Fi .
The Wi-Fi settings menu appears.
3. Tap the Wi-Fi slider to turn Wi-Fi on .
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
4. Tap > Advanced > Wi-Fi Direct.
The Wi-Fi Direct settings menu appears.
Wi-Fi Direct and Wi-Fi are unavailable at the same time.
5. Tap a device with which to connect.
If connected via Wi-Fi, you will see a confirmation. Follow the onscreen instructions.
6. Accept the connection on the other device.
The phone is connected via Wi-Fi Direct.
If a connection is not accepted after a certain period, the connection request is canceled.
To stop a connection, tap the device name on the Wi-Fi Direct list.
Note: Turning on Hotspot on will disable your phone's connection to other Wi-Fi networks.
Hotspot
Hotspot allows you to turn your phone into a Wi-Fi hotspot. When this feature is turned on, you can share
your phone's mobile data services via Wi-Fi with other Wi-Fi enabled devices. The feature works best
when used in conjunction with 4G data services (although 3G service can also be used).
Connectivity 120
Important: Use of the Hotspot feature requires an additional subscription. Sign on to your account at
com/ or access your account via Zone (tap Apps > Zone ) to learn
more.
Note: Turning on Hotspot on will disable your phone's connection to other Wi-Fi networks.
Set Up Hotspot
1. From home, tap Apps > Settings > Hotspot .
The Hotspot window opens.
2. Tap the ON/OFF switch next to Hotspot to turn it on , if it is not enabled.
Hotspot is enabled.
If your phone's mobile data access is not enabled, you will be prompted to turn it on. Follow
the onscreen instructions.
To disable Hotspot, tap the switch again .
Note: The best way to keep using the phone as a hotspot is to have it connected to a power supply.
Important: Write down the passkey (password) for this communication (shown onscreen).
Connect to Mobile Hotspot
1. Enable Wi-Fi (wireless) functionality on your target device (laptop, media device, etc.).
2. Scan for Wi-Fi networks from the device and select your phone hotspot from the network list.
The default name for your phone hotspot is AndroidAP. You can change the name by tapping
Set up Hotspot > Network name from the Hotspot screen.
3. Select this phone and follow your onscreen instructions to enter the passkey (provided on the
Mobile Hotspot page).
The device is connected via your phone’s Mobile Hotspot.
4. Launch your Web browser to confirm you have an Internet connection.
Tethering
Use Tethering to share your device’s Internet connection with a computer that connects to your device via
USB cable, or by Bluetooth.
Important: Use of the Tethering feature requires an additional subscription. Sign in to your account on
com to learn more.
1. From home, tap Apps > Settings > More .
2. Tap Tethering.
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3. Select a tethering option: USB tethering or Bluetooth tethering.
Tethering is turned on, and your phone’s Internet connection can be shared with a connected
device.
For USB tethering, connect your phone to the target device with the supplied USB cable.
For Bluetooth tethering, pair your phone with the other device via Bluetooth.
Bluetooth
Bluetooth is a short-range communications technology that allows you to connect wirelessly to a number
of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled handhelds,
computers, printers, and wireless phones. The Bluetooth communication range is usually approximately
30 feet.
Bluetooth Hints
Issue: Can’t use Bluetooth?
Solution: Is your phone in airplane mode? Bluetooth is unavailable in airplane mode.
Bluetooth Function Cautions
Information may not appear correctly on connected devices depending on the transferred data.
Bluetooth Information
Bluetooth is a technology that enables wireless connection with PCs, Bluetooth devices with hands-free
features, etc.
Function
Description
Audio output
Listen to music, etc., wirelessly.
Hands-free calls
Call hands-free, using Bluetooth-capable hands-free devices and headsets.
Data exchange
Exchange data with Bluetooth devices.
Enable the Bluetooth Feature
Use the settings menu to enable or disable your phone’s Bluetooth capabilities.
● Wireless connection to all Bluetooth functions is not guaranteed for the phone.
● The phone may not connect properly depending on the other device.
● Noise may be experienced with wireless calls and hands-free calls depending on the conditions.
To enable Bluetooth:
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1. From home, tap Apps > Settings .
2. Tap Bluetooth .
The Bluetooth settings open.
3. Tap the slider to turn Bluetooth on .
Bluetooth is enabled.
To disable Bluetooth, tap the slider again .
Tip: You can also turn Bluetooth on or off with the toggle menu in the notification panel. Pull down the
status bar to display the notification panel and then tap Bluetooth to turn Bluetooth on or off.
Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a wireless
phone is prohibited, such as aboard an aircraft and in hospitals.
Pair Bluetooth Devices
Search for and pair nearby Bluetooth devices. Registered Bluetooth® devices can be connected simply.
■ Enable the Bluetooth function on the Bluetooth devices being paired beforehand.
To pair Bluetooth devices:
1. From home, tap Apps > Settings .
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2. Tap Bluetooth .
The Bluetooth settings open.
Nearby devices appear in the “Available devices” list.
If a target device is not detected, tap > Refresh to search again.
3. Tap a device from the “Available devices” list, and follow the onscreen instructions to pair with the
device.
The Bluetooth device is paired to your phone.
Methods to accept a Bluetooth connection differ depending on the devices used.
Unpairing from a Paired Device
1. From the Bluetooth settings menu, tap next to the paired device you wish to unpair.
2. Tap FORGET.
The device is unpaired from your phone. To make another connection with the device, you will
need to pair again.
Connect to a Paired Bluetooth Device
You can listen to music over a Bluetooth stereo headset, or have hands-free conversations using a
compatible Bluetooth headset or car kit. It’s the same procedure to set up stereo audio and hands-free
devices.
To listen to music with your headset or car kit, the headset or car kit must support the A2DP Bluetooth
profile.
Important: Perform the pairing process at a secure location.
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Important: It is recommended to use a passcode of at least eight digits for pairing with a device without a
pre-defined PIN.
1. From home, tap Apps > Settings .
2. Tap Bluetooth .
The Bluetooth settings open.
Paired Bluetooth devices appear in the “Paired devices” list.
Note: If you don’t see your device listed, tap > Refresh. Your phone will start to scan for Bluetooth
devices within range.
Note: Make sure that the headset is discoverable, so that your phone can find the headset. Refer to the
instructions that came with the headset to find out how to set it to discoverable mode.
3. Tap a device from the “Paired devices” list.
Your phone connects to the paired device.
Note: Tap next to the paired device to display the information of the device. To change the name, edit the
name and then tap OK.
The pairing and connection status is displayed below the device’s name in the Bluetooth devices section.
When the device is connected to your phone, the Bluetooth connected icon is displayed in the status
bar. Depending on the type of device you have connected, you can then start using the headset or car kit
to listen to music or make and receive phone calls.
Note: Due to different specifications and features of other Bluetooth-compatible devices, display and
operations may be different, and functions such as transfer or exchange may not be possible with all
Bluetooth-compatible devices.
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Send Information Using Bluetooth
You can use Bluetooth to transfer information between your phone and another Bluetooth-enabled device
such as a phone or notebook computer.
Types of Data You Can Send via Bluetooth
You can send the following types of information, depending on the device you are sending to:
● Images and videos
● Calendar events
● Contacts
● Audio files
In the instructions below, Contacts data is being used as an example.
Sending Contacts Data via Bluetooth
1. From home, tap Apps > Contacts .
You will see the Contacts list.
2. Tap a contact to send.
3. Tap > Share > Bluetooth.
4. Tap a paired device to receive the data.
The contact information is sent.
If you see a message to confirm, follow the onscreen instructions.
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Receive Data via Bluetooth
Your phone is capable of receiving a wide variety of file types with Bluetooth, including pictures, music
tracks, and documents such as PDFs.
1. When another device attempts to send a file to your phone via Bluetooth, you will see a request
to accept the file.
2. Tap ACCEPT.
The file is sent to your phone.
When your phone receives a file, you will see a notification. To open the file immediately, pull
down the status bar to display the notification panel, and then tap the notification.
When you open a received file, what happens next depends on the file type:
• Media files and documents are usually opened directly in a compatible application. For
example, if you open a music track, it starts playing in the Music application.
• For a vCalendar file, select the calendar where you want to save the event, and then tap
Import. The vCalendar is added to your Calendar events. (For more information on using
the Calendar, see Calendar.)
• For a vCard contact file, if there are multiple vCard files on your storage card, you can
choose to import one, several, or all of those contacts to your contacts list.
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Apps and Entertainment
The following set of topics will explore the features that make your phone so much more than a phone,
from the camera and productivity apps to music, entertainment, and more.
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Camera and Video
You can use the camera or camcorder to take and share pictures and videos. Your phone comes with an
13.0 megapixel back camera with an autofocus feature and 5.0 megapixel front camera that let you take
sharp pictures and videos and also has the Super Wide-View FHD Action Camera that allows you to take
wide angle shots.
Camera Overview
The camera's viewfinder screen lets you view your subject and access camera controls and options.
● Zoom Slider: Adjusts your zoom level. Pinch the screen with two fingers to display the zoom
slider.
● Thumbnail: Displays the thumbnail of the latest image. Tap to view and manage.
● Shutter Button: Takes a picture.
● Record Button: Records a video.
● MENU Button: Opens the camera and camcorder settings menu. For more information, see
Camera Settings.
● Flash Button: Helps illuminate subjects in low-light environments.
● Switch Button: Switches between the back camera and the front camera
● Wide View Button: Switches between the back camera and the Wide-View Action Camera.
Take Pictures and Record Videos
The following topics teach you how to take pictures and record videos with your phone’s camera.
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Capturing Pictures/Videos
● File Format for Pictures: File format for pictures is JPEG.
● File Format for Videos: File format for videos is MPEG4.
Camera Cautions
If Lens Becomes Dirty: Fingerprints/smudges on lens prevent capturing of clear still images/videos.
Wipe lens with a soft cloth beforehand.
Avoid Exposure to Direct Sunlight: Be careful not to expose lens to direct sunlight for long periods.
May discolor color filter and affect color of images.
Flash Warning
Do not shine the flash close to eyes. Do not look directly at the flash when shining. Do not shine the
flash at other people's eyes. May affect eyesight, etc.
Take a Picture or Record a Video
You can record high quality images with your phone's camera and camcorder.
Note: If you have an SD card installed, pictures and videos are stored to the SD card. If no card is
installed, pictures and videos are saved to your phone’s memory.
1. Press and hold the camera key on the lower right side of the phone.
– or –
From home, tap Apps > Camera .
The camera viewfinder appears.
2. Do the following to change the settings:
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Tap to switch between the front camera and the back camera.
Tap MENU to change the camera and camcorder settings as desired. See Camera Settings.
Pinch or spread to display the slider and zoom in or out on the slider, to zoom in or out on
your subject. You can also press the Volume key up or down to zoom in or out.
Tap any point to focus the area.
3. Frame your subject on the screen.
Tip: Hold the phone vertically when taking portrait shots or hold the phone horizontally when taking
landscape shots.
4. Tap to take a picture.
The shutter clicks and the picture is captured and saved to your phone or SD card.
- or -
Tap to record a video.
Video recording begins.
Tap or to pause or resume recording. To stop recording, tap .
The camera stops recording and the video is captured and saved to your phone or SD card.
5. Choose what you want to do with the image you’ve just taken or recorded. See Review Screen
below.
Review Screen
After taking a picture or video, tap the thumbnail image to see the item in the review screen. From there,
you can instantly share your photos or videos (see Share Pictures and Videos) or tap the Photos icon to
edit your photos or replay your videos (see View Pictures and Videos Using Photos).
To review the image:
■ Tap the thumbnail image on the screen.
To display options for the displayed image:
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■ Tap the image to display available options.
■ Menu: Displays available menus for the image. Available menus may vary:
Slideshow: Starts the slideshow of the pictures stored in the Photos application.
Use as: Sets the picture as the contact photo or wallpaper.
Print: Prints the selected picture.
● Delete: Deletes the currently displayed image. Tap OK to confirm the deletion.
● Details: Shows the details of the picture.
● Edit: Displays the editing options. For details, see Edit Pictures.
● Share: Displays available applications to share your image.
View Pictures and Videos Using Photos
Using the Photos application, you can view pictures and watch videos that you’ve taken with your phone’s
camera, downloaded, or copied onto your storage card or phone memory. You can also take a look at
your pictures and your friends’ pictures that are on your social networks (Facebook and Flickr only).
For pictures that are on your storage card or phone memory, you can do basic editing such as rotating
and cropping. You can also easily assign a picture as your contact picture or wallpaper and share
pictures with your friends.
View Pictures and Videos
You can access and view all your stored pictures and videos from your phone’s Photos.
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■ From home, tap Apps > Photos .
The album list opens.
To view pictures and videos organized by category (Photos, Albums, etc.) or other applications, tap
and select an item.
When viewing pictures in Photos, scroll left or right to view more albums. Simply tap an album to view the
pictures or videos in that album.
Note: Depending on the number of pictures stored, it may take some time for Photos to load all your
albums on the screen.
Pictures and Videos: Options while Viewing
● Zoom In or Out on a Picture: Tap the screen twice quickly to zoom in, and then tap the screen
twice quickly again to zoom out. Or pinch the screen using your thumb and forefinger to zoom out
or spread the screen to zoom in.
● Viewing Videos: Use the onscreen controls to play, pause, or stop the video playback.
Edit Pictures
Your phone has a built in editing tool and you can alter your pictures easily.
Edit a Picture
1. From home, tap Apps > Photos .
The album list opens.
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2. Tap the picture you want to edit and tap .
3. Tap a thumbnail for the labeled effect.
Effect: Displays options to Auto, Light, Color, Pop, or Vignette.
• Auto: Optimizes the picture quality automatically.
• Light: Displays the brightness slider.
• Color: Displays the slider to adjust the saturation.
• Pop: Displays the level correction slider.
• Vignette: Displays the slider to adjust the vignette.
Trim: Display options to crop, straighten, rotate, etc.
4. When finished, tap
Rotate and Save a Picture
1. Tap the picture you want to rotate.
2. Tap > > .
The picture is rotated and saved to the phone or SD card, depending on your settings.
Crop a Picture
1. Tap the picture you want to crop.
2. Tap > . A crop box appears on the picture.
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3. To adjust the crop box size, touch and hold the edge of the box, and drag your finger inward or
outward to resize the crop box.
4. To move the crop box to the part of the picture that you want to crop, drag the crop box to the
desired position.
5. Tap to apply the changes to the picture.
The cropped picture is saved in the album as a copy. The original picture remains unedited.
Share Pictures and Videos
The Photos application lets you send pictures and videos using email or multimedia messages. You can
share pictures on your social networks (such as Facebook, Flickr, Picasa, and Twitter) and share videos
on YouTube. You can also send them to another phone or your computer using Bluetooth.
Send Pictures or Videos by Gmail
You can send several pictures, videos, or both in a Gmail message. They are added as file attachments
in your Gmail. For more information about using Gmail, see Create and Send a Gmail Message.
1. From home, tap Apps > Photos .
2. Touch and hold the picture or video to place a check mark on it. Tap multiple pictures and videos
to select them.
3. Tap > Gmail.
Follow onscreen prompts to complete and send the message.
Note: If you have multiple accounts, the default account will be used.
For more information about using Gmail, see Create and Send a Gmail Message.
Send a Picture or Video by Multimedia Message
Multimedia Messaging (MMS) lets you send pictures and videos using your phone’s messaging app.
Although you can send several pictures or videos in a multimedia message, it may be better to just send
one at a time, especially if the files are large in size.
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1. From home, tap Apps > Photos .
2. Touch and hold the picture or video to place a check mark on it. Tap multiple pictures and videos
to select them.
3. Tap > Messenger.
Follow the onscreen prompts to complete and send the message.
For more information about sending multimedia messages, see Send a Text or Multimedia Message.
Send Pictures or Videos Using Bluetooth
You can select several pictures, videos, or both and send them to someone’s phone or your computer
using Bluetooth.
1. From home, tap Apps > Photos .
2. Touch and hold the picture or video to place a check mark on it. Tap multiple pictures and videos
to select them.
3. Tap > Bluetooth.
In the next few steps, you will be asked to turn Bluetooth on and connect to the receiving
Bluetooth device so the files can be sent.
Follow the onscreen prompts to complete and send the files.
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For more information, see Bluetooth.
Share Pictures or Videos via Additional Apps or Social Media
From Photos, you can share your pictures and videos from a variety of apps and social media sites, such
as Facebook, Google+, Hangouts, Instagram, Flickr, Picasa, and more. Available apps will vary
depending on what you have installed on your phone.
1. From home, tap Apps > Photos .
2. Touch and hold the picture or video to place a check mark on it. Tap multiple pictures and videos
to select them.
3. Tap > and then on the Share via menu, tap the app you want to use.
4. Follow the prompts to complete and post or share your pictures or videos.
The upload is completed.
For confirmation, check the status bar for the upload information.
Share Videos on YouTube
You can share your videos by uploading them to YouTube™. Before you do this, you must create a
YouTube account and sign in to that account on your phone.
1. From home, tap Apps > Photos .
2. Touch and hold the picture or video to place a check mark on it. Tap multiple pictures and videos
to select them.
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3. Tap > YouTube.
4. Enter the prompted information, such as title, description and tags, and select a privacy option.
5. Tap .
The upload is completed.
Camera Settings
You can adjust the settings of your camera and camcorder by tapping MENU on the viewfinder screen.
Some options are available for the back camera or camcorder only.
Set Camera Functions
You can configure your camera’s settings to fit any situation and event.
1. Press and hold the camera key on the lower right side of the phone.
– or –
From home, tap Apps > Camera .
The camera viewfinder appears.
2. Tap MENU.
The camera settings menu opens.
3. Select your desired settings:
Note: Available options may vary according to the subject and shooting/recording mode.
● Auto: Takes a picture using the recommended settings.
● Manual: Customizes settings for taking photos and videos.
● Mode: Select from Effect, Panorama, Underwater, Slow motion, Time lapse, Night view, or
Sports.
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Effect: Adds an effect to the picture.
Panorama: Takes a panorama picture.
Underwater: Allows you to take a picture under water.
Slow motion: Records a video or view in slow motion.
Time lapse: Selects the time lapse recording setting from Off, 1s, 2s, 3s, 5s, or 10s.
Night view: Takes a picture or records a video with the night effect.
Sports: Takes a picture or records a video of sports action.
● Size: Select from 16:9, 4:3, 1:1, or MMS.
● HDR: Takes a series of pictures at different exposure levels and combines them into a single
image (back camera only). Select On, Off or Auto. Select Save original photo check box to
save the original image.
● Image stabilization: Select On or Off.
● Grid: Select from On or Off.
● Self timer: Select from Off, 2 sec., 5 sec., or 10 sec.
● Other settings:
Add location: Stores the location information of the image. Select On or Off.
Shutter sound: Select On or Off.
Camera key: Select a function to assign to the camera key from Photo or Video.
Audio recording: Select Unmute or Mute.
Storage: Select where to store your pictures and videos from Phone or SD card (only
available when the SD card is inserted).
Underwater detection: Select On or Off.
Reset settings: Restores all the camera and camcorder settings to original state. Tap
RESET to confirm.
Help: Displays the help information for camera.
Underwater Mode
You can take a picture or record video also in the water. Your phone is immersible in water for up to 30
minutes at a depth not exceeding two meters (about 6.56 ft.).
Warning: Avoid using phone in saltwater. It is highly corrosive and can damage internal components and
degrade the audio performance over time.
1. From Home, tap Apps > Camera > MENU > Mode > Underwater.
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Tip: When “Underwater detection” is set to on and the phone is submerged in water, your Camera will
change automatically to Underwater Mode.
2. In Underwater Mode, the following physical keys are used instead of touch screen icons.
Camera key to take a picture.
Programmable key to start/stop recording a video or display the help information.
Speaker key to open or close the menu screen.
Volume key up/down to zoom in/out or scroll through the options.
Warning: Before immersing your phone in the water, make sure all ports and covers are properly seated,
with no foreign objects obstructing the seals, to maintain the waterproof capability. The phone should
never be used under water with broken or open SIM/microSD slot cover.
Note: After using your phone in the Underwater Mode, immediately rinse the phone gently in clean fresh
water. The phone should be dried using a very specific procedure. See Drying Your Phone.
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Productivity
Use your phone to stay ahead of the game with calendar, navigation, alarm, office, and more productivity
apps.
Calendar
Use Calendar to create and manage events, meetings, and appointments. Your Calendar helps organize
your time and reminds you of important events. Depending on your synchronization settings, your
phone’s Calendar stays in sync with your Calendar on the Web, Exchange ActiveSync calendar, Google
Calendar, and Outlook calendar.
In order to sync with your Google calendar, you must sign in to a Google account on your phone. See
Google Account.
Calendar Operations
● Change Calendar View: From the Calendar, tap > Schedule, Day, 3 Day, Week, or Month
to change the current view.
● View Next/Previous Month (Month View): From the Calendar, flick the screen left or right.
● View Next/Previous Week (Week View): From the Calendar, flick the screen left or right.
● View Next/Previous Day (Day View): From the Calendar, flick the screen left or right.
● View Next/Previous 3 Day (3 Day View): From the Calendar, flick the screen left or right.
● View the Next/Previous Time Period (Day/3 Day/Week View): From the Calendar, flick the
screen up or down.
Add an Event to the Calendar
Add events to your calendar directly from the Calendar application.
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1. From home, tap Apps > Calendar .
The Calendar app opens.
2. Tap .
The add event window opens.
Note: If you have more than one calendar, select a calendar in which to add events.
Note: You can create multiple Google Calendars only in Google Calendar on the Web. After creating
them in Google Calendar on the Web, you’ll be able to see them in the Calendar application on your
phone. For more information about creating and managing multiple Google Calendars, visit the Google
website: calendar.google.com.
Note: If you have synchronized your phone with an Exchange ActiveSync account or Outlook on your
computer, you can also select these calendars.
3. Tap Event.
4. Enter a name for the event.
5. Enter the event location.
6. To specify the date and time of the event, do one of the following:
If there is a time frame for the event:
• Tap the date shown on the add event window to show a calendar, and then tap the day
on the calendar to add the event > OK.
• Tap the time shown on the add event window to show a clock image, tap the hour,
minutes, and AM or PM > OK.
If the event is a special occasion such as a birthday or an all-day event, tap All day.
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To change the time zone, tap more options, tap the time zone field, and then type a country
name.
7. If the event occurs on a regular basis, tap the Does not repeat field and set the frequency.
8. Set the event reminder time. Tap the default option to change or tap Add reminder to add
another reminder.
9. Tap the Invite people field and enter email addresses to invite guests to your event and add the
event descriptions.
10. Select the color to be displayed on your calendar.
11. Tap the Add note field to add a note for the event.
12. Tap SAVE.
The event is added to your calendar.
Note: Available options differ depending on the type of account selected for an event.
View Calendar Events
You can display the Calendar in daily, each 3 days, weekly, monthly, or schedule view. To change the
Calendar view, tap at the upper left corner, and tap Schedule, Day, 3 Day, Week, or Month.
Note: The Google Calendar options may vary depending on the version installed on your phone.
1. From home, tap Apps > Calendar .
The Calendar app opens.
2. Tap a date and then tap an event .
The event details appear.
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In event details, tap to edit the event.
In event details, tap > Delete > OK to delete the event.
Sync Calendars
You can select which calendars you’d like to sync on your phone, along with what types of information
you want to sync.
1. From home, tap Apps > Calendar .
The Calendar app opens.
2. Tap .
3. Select sync options by adding or removing check marks from the items.
The sync settings have been updated.
4. Tap > Refresh.
The selected calendars sync.
Synchronize an Exchange ActiveSync Calendar
If you have set up a Microsoft Exchange ActiveSync account on your phone, you can also synchronize
Exchange ActiveSync calendar events on your phone. Calendar events on your Exchange ActiveSync will
also show in Calendar if you chose to synchronize with the Exchange ActiveSync Server.
1. From home, tap Apps > Settings > Accounts > Microsoft Exchange ActiveSync.
To confirm your sync settings, tap the account name and make sure the Sync Calendar box
is selected. Press to return to the sync menu.
2. Tap Sync all.
Note: If Microsoft Exchange ActiveSync doesn’t appear under the Accounts heading in the Settings menu,
you do not have an Exchange ActiveSync account configured on the phone. For information about adding
an account, see Add a Corporate Account.
Navigation Apps
Your phone offers a number of location-based navigation programs to help you figure out where you are
and get you where you’re going.
Enable Location Services on Your Phone
Before using any location-based services, you must enable your phone’s location feature. For information
about setting your phone’s location options, see Location Settings.
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Google Maps
Use the Google Maps app to determine your location, find directions, browse local businesses and
attractions, rate and review places, and more.
View Maps of Specified Places
Use Google Maps to locate and map a specific address or destination.
1. From home, tap Apps > Maps .
Google Maps opens.
Note: When you open the Google Maps apps for the first time, the Welcome to Google Maps screen will
appear. Tap ACCEPT & CONTINUE if you agree to the Terms of Service and Privacy Policy.
2. On the Google Maps screen, tap inside the Search bar at the top of the screen.
3. Type the place that you want to search. You can enter an address, a city, or type of
establishment.
Tip: Tap to enter the location by speaking.
4. Tap a matching result on the drop-down list, or tap on the keyboard.
A red marker appears on the map to indicate the location together with a label at the bottom of
the screen.
5. Tap the marker or the label to open the menu for the location.
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Google Maps Operations
● Viewing Current Location: From the Maps app, tap . A blinking blue arrow indicates your
current location on the map. This feature is available when the location setting is enabled. See
Location Settings.
● Obtain Useful Area Information for Current Location: From the Maps app, tap the Search
field, enter the information you are looking for, and then tap a result to view it.
● View Traffic Information, Aerial Photos, Etc.: From the Maps app, tap and then tap Traffic,
Satellite, Google Earth, etc.
● Check Route to Destination: From the Maps app, tap , enter your current location and your
destination, tap a method of transport (car, public transit, or on foot) to see available routes.
● Check Detailed Operation for Maps: From the Maps app, tap > Help.
Google Search
Search information saved on the phone and in phone applications as well as on the Internet.
Use Google Search
Type search terms in the Google Search bar to find information on your phone and around the globe.
1. From home, tap the Google search bar or tap Apps > Google .
The Search window opens.
If confirmation appears, follow onscreen instructions.
If a description for Google Now appears, tap GET STARTED and read information. Tap YES,
I’M IN on the last page if you want to use Google Now.
2. Type your search keywords, and tap a matching result on the drop-down list, or tap Search .
To search by voice, tap in the search bar and speak your search terms.
Google Search Operations
■ Changing Search Information: In the search window, tap > Settings > Phone search and
select where to search.
Use Google Voice Search
Use your voice to search instead of typing, with Google Voice Search.
1. Tap on the Google Search Widget.
– or –
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From home, tap Apps > Voice Search .
The Voice Search window opens.
2. Speak your search terms.
Search results appear.
Calculator
Your phone’s convenient built-in calculator lets you perform basic mathematical equations.
1. From home, tap Apps > Calculator .
The calculator app launches.
2. Tap onscreen keys for calculations.
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Calculation results appear.
Clock
Your phone has a clock app that lets you set alarms, view time in time zones around the world, use a
stopwatch, set a timer, and use your phone as a desk clock.
Check the Time
You can check the phone any time on your phone. The current time displays in the upper right corner of
the status bar. Many widgets and lock screens also display the time and provide options for how time is
displayed.
Set the Date and Time
Your phone automatically receives the current date and time from the wireless network. You can set the
date by hand by overriding the default setting.
1. From home, tap Apps > Settings > Date & time .
2. Turn the Automatic date & time option to OFF.
If set to ON, you cannot set the date or time values manually.
3. Tap Set date. Adjust the month, date, and year by scrolling each value. Tap OK when finished.
4. Tap Set time. Adjust the hour and minute and select AM or PM if applicable by scrolling each
value. Tap OK when finished.
5. Turn the Automatic time zone option to OFF.
If set to ON, you cannot set the time zone values manually.
6. Tap Select time zone and then select a time zone from the onscreen list. Scroll down the list to
view additional time zones.
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7. Tap the Use 24-hour format option to switch between 24-hour format and 12- hour format.
Set Alarms
Set multiple alarms using your phone’s Clock app.
1. From home, tap Apps > Clock > ALARM tab.
The Clock appears.
Note: When you first open the tab, three alarms are set up by default and ready for you to customize.
These alarms are turned off by default.
2. Tap an existing alarm time to change the settings.
– or –
Tap to add a new alarm.
3. Set the time to set off the alarm and tap OK. You will see the ON icon displayed next to the time
you have set.
4. Tap Add label to add a description to the alarm.
5. To set the alarm on a regular basis, select the Repeat check box and select the day(s) of the
week to repeat the alarm.
6. Tap to select a ringtone that will play as an alarm.
7. Select the Vibrate check box to add a vibration feature to the alarm.
The alarm is set.
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Phone at Alarm Time
● At the set alarm time, the phone sounds the alarm and/or vibrates.
● Stopping an alarm: When the alarm sounds, tap DISMISS or tap DISMISS to dismiss it.
Swipe SNOOZE or tap SNOOZE to postpone the alarm for the set duration.
Delete an Alarm
1. From the home, tap Apps > Clock > ALARM tab.
2. Tap > DELETE on the alarm you want to delete.
Alarms Settings
1. From home, tap Apps > Clock > ALARM tab >
2. The following options are available:
Alarm volume: Set the volume of the alarm.
Snooze length: Set the interval between the snoozes.
Silence after: Select the duration of the alarm to sound.
Key behavior: Select the behavior of the RECENT/HOME/BACK/CAMERA/Volume key
when pressed while the alarm sounds. Choose from: Silent, Snooze, Dismiss, or Do
nothing.
Default alarm sound: Select the default alarm sounds.
Start week on: Select the day that the week starts on the alarm.
Additional Clock Features
Your phone’s clock app provides additional useful features including world clock, stopwatch, and timer
functions. All features are available from the clock app display.
■ From home, tap Apps > Clock .
The Clock appears.
World Clock
The world clock lets you keep track of the current time in multiple cities around the globe.
1. From the clock app, tap WORLD CLOCK tab.
2. Tap to display the world clock list.
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3. Tap the check box next to the city you want to display on the world clock screen.
4. Press Back or tap in the top-left corner of the screen to confirm.
The selected cities will be displayed at the top of the city list.
World Clock Settings
1. From the clock app, tap WORLD CLOCK tab > .
2. The following options are available:
Style: Select the style of the clock to display. Choose from: Analog or Digital.
Automatic home clock: Check to add a clock with your home time to the screen while
traveling in a different time zone.
Home time zone: Select the time zone for your home time.
Stopwatch
The stopwatch lets you time events down to the hundredth of a second.
1. From the clock app, tap STOPWATCH tab.
2. Tap to start the stopwatch.
3. The following options are available:
to record the lap time.
to stop timing.
to resume timing.
SHARE to share the recorded time via Messenger, Bluetooth, etc.
RESET to reset the stopwatch.
Timer
The timer provides a countdown timer.
1. From the clock app, tap TIMER tab.
2. Tap to show the keypad, and enter the countdown time.
3. Tap to begin start the countdown.
4. The following options are available:
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Add label to add a description to the timer.
to stop the countdown.
to resume the countdown.
+1 MIN to add an extra minute to the remaining time.
-1 MIN to subtract a minute from the timer.
RESET to return to the start of the countdown.
to delete the timer.
to add a new timer.
Flashlight
Your phone’s camera flash can work as a flashlight.
Warning: Do not shine the flashlight into anyone‘s eyes, as doing so may compromise their vision and
cause an accident.
1. From home, tap Apps > Flashlight .
2. Tap the ON/OFF switch to turn on or off.
3. The following options are available:
Blink speed: Set the blink speed of Flashlight.
Brightness: Set the Flashlight brightness.
Light time setting: Set the Flashlight interval. Select from 1 minute, 3 minutes, 5 minutes,
10 minutes, or Never turn off. Tap at the top left of the screen to display menu.
Sound Recorder
The Sound Recorder allows you to record a sound and save it as a voice data on your phone. Recording
time will vary based on the available memory within the phone. You can record audio for up to 99 hours,
59 minutes, and 59 seconds, or up to 4GB when selecting High quality for Recording file format.
Record a Sound File
1. From home, tap Apps > Sound Recorder .
2. Tap to configure the following options:
File format: Select Normal or High quality.
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Storage: Select Phone or SD card.
3. Tap to start recording a sound file.
4. Tap to pause recording. Tap again to resume recording.
5. Tap to stop recording.
Tap to play the recorded sound file.
Play Audio Data
1. From home, tap Apps > Sound Recorder .
2. Tap to display the list of the stored files.
3. The following options are available:
Tap to delete a file or files. Tap a file or files to select the file(s) you want to delete and tap
OK. To select all files on the list, tap SELECT ALL.
Tap next to each file:
• Share to share the file via Bluetooth, Gmail, Messenger, etc.
• Delete to delete the file.
• Edit file name to rename the file.
• Details to display the information about the audio file. Stored Sound List Options
File Commander
With the File Commander application, you can manage the contents stored in the phone or on the SD
card (optional) quickly and easily.
To open the File Commander:
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1. From home, tap Apps > File Commander .
File Commander launches.
Follow onscreen instructions for first-time use and permissions.
2. The following options are available.
Pictures: Stores still image files.
Music: Stores the audio files.
Videos: Stores video files.
Documents: Stores document files.
Downloads: Stores downloaded files.
: Adds a new category.
Internal storage: Displays the current status of the internal storage.
SD card: Displays the current status of the SD card.
To manage the contents (available options may vary):
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■ Tap a folder or file to access it. You can search or sort in the folder and file lists.
The app opens and displays the file.
■ Tap for available options.
Supported Formats
Following image, video and audio formats are supported by the phone.
Image
Video
Audio
• BMP
• WBMP
• GIF
• JPEG
• PNG
• WEBP
• H.263
• H.264
• H.265
• MPEG-4
• VP8
• VP9
• AAC
• AAC+
• eAAC+
• AMR-WB
• AMR-NB
• FLAC
• MIDI
• MP3
• Volbis
• PCM (WAVE)
• Opus
• QCELP
• EVRC
Outdoor Report
The Outdoor Report offers useful apps which provide important and interesting information for your
outdoor activities. It also has shortcut buttons to access handy tools, such as compass, barometer or
altimeter.
1. From home, tap Apps > Outdoor Report .
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2. Tap NEXT on the welcome screen and follow the on-screen prompts.
3. The following information is available:
WEATHER: Displays the weather information in 6 hour increments.
SUNRISE/SUNSET: Displays the current position of the Sun and the Moon.
SOLUNAR: Displays the peak activities of animals and wildlife according to the Moon phases.
TIDE: Displays the tide level according to the Moon phases.
FISH INDEX: Displays the peak activities of fish according to the Moon phases.
COMPASS: Displays detailed Compass information.
BAROMETER/ALTIMETER: Displays detailed Barometer/Altimeter information.
BAROMETER WEATHER: Displays detailed Barometer weather information.
IMAGE: Select the image to use on the screen.
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Entertainment and Activities
The following topics provide an overview of your phone’s entertainment apps, from music players and
YouTube, to health apps, games, and more.
Google Play Music App
The Google Play Music app lets you browse, shop, and play back songs purchased from Google Play as
well as songs you have loaded from your own music library. The music you choose is automatically
stored in your Google Play Music library and instantly ready to play via streaming or download.
For more information about Google Play Music, visit play.google.com/about/music.
Note: For information about loading music onto your phone, see Transfer Files between Your Phone and
a Computer.
Play Music with Google Play
Use the Google Play Music app to listen to all your music on your phone. Compatible music file formats
include: MP3 (.mp3), AAC (m4a), WMA (.wma), FLAC (.flac), OGG (.ogg), DRM protected AAC (m4p),
and ALAC (.m4a).
1. From home, tap Apps > Play Music .
The Play Music app opens to the library.
Note: If you have signed up for Google Music™, the first time you open the Play Music application you
will be prompted to select the account whose online music library you want to access from the Google
Play Music application. Follow the onscreen instructions to continue.
2. Tap on the top left of the screen, or touch and hold the left side of the screen and slide it to the
right, to display the screen options.
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Listen Now: Your starting point to play music.
Top charts: Displays Google Play Music best hit charts.
New releases: Displays Google Play Music newly released music.
Music library: Your music is sorted by PLAYLISTS, ARTISTS, ALBUMS, SONGS and
GENRES.
Shop: Launches the Google Play Music store.
Downloaded only: Allows you to show only the downloaded music on your device. Tap the
switch to turn the feature on or off.
Settings: Allows you to change your settings on the Google Play Music.
Help & Feedback: Displays Google Play Music help page.
3. Tap an album image and then tap a song in the album to play it.
- or -
Tap Shuffle all to play the music on your phone in shuffle mode.
Tap for available options.
Tap to search for music.
The label of the currently played song appears at the bottom of the screen when you play
music. Simply tap or on the label or tap the label to display a screen with more control
menus to manage.
Google Play Music Screen Layout
The following diagram outlines the main features of the Play Music app player screen.
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Feature
Description
Repeat/Play next
Repeat the current song or play the next song queued.
Elapsed time
Amount of time the song has been playing.
Rate (thumbs up/thumbs down)
Rate the current song.
Previous song
Play the previous song.
Play/pause
Play or pause the current song.
Music title/artist
Display music title and artist (if available).
Music list
View current playlist or queue.
Options menu
Access the options menu.
Music image/album name
Display music images and album names (if available).
Shuffle playlist
Play the music on your phone in shuffle mode.
Song length
The length of the song.
Next song
Play the next song.
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Create Playlists in Google Play Music
Organize music into playlists to fit every occasion.
1. From home, tap Apps > Play Music .
The Play Music app opens to the Listen Now screen.
2. Tap to view your library or playlists, or to access Google Play Music online.
3. Flick the screen left or right and select a library category such as ARTISTS or ALBUMS.
4. From a list displaying songs, tap next to a song you want to add to a playlist and then tap Add
to playlist.
5. Tap NEW PLAYLIST.
6. Enter a name and description for the playlist, and then tap CREATE PLAYLIST.
The playlist is created.
7. To add more songs, tap next to a song and then tap Add to playlist > <playlist name>.
The song or album is added to the playlist. Repeat to add more items to the playlist.
Adding Currently Playing Music to a Playlist
■ From the player view, tap > Add to playlist > <playlist name>.
The music is added to the playlist.
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Music Plus
With Music Plus and the Music Store, Ringtone Store, and Ringback Tone Store, you can purchase,
download, and play music, ringtones, and ringback tones for your phone.
Install the Music Plus App on Your Phone
Before you use Music Plus on your phone, you must download and install the app from the Google
Play store app.
1. From home, tap Apps > Play Store .
2. Tap the Search icon and search for " music plus".
3. Tap Music Plus from the results list.
4. Tap Install, and then tap Accept.
The app will be downloaded and installed on your phone.
5. When the download has completed, tap Open.
To open the app From home, tap Apps > Music Plus .
Access Music Plus
1. From home, tap Apps > Music Plus .
[illustration]
The app opens.
The first time you use the app, tap Accept to agree to the Premium Services Terms of Use.
2. Tap a store option from the main page (Ringbacks Store, Music Store, or Ringtones Store), or
tap > Music (under Library) to access your music.
[illustration]
Tap the onscreen navigation tools to skip ahead or rewind. Tap at any time to see
additional options.
For more information, tap Menu > Settings > About or Help.
Note: If you have loaded music on to your phone from your computer (see Transfer Files between Your
Phone and a Computer), you will need to sync your music to listen to it through Music Plus. From
the Music Plus app, tap > Settings > Synchronize your music library. Once synced, you will
see your music in the library.
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Purchase and Download Music from the Music Plus Store
From the Music Plus Store, you can shop for songs to purchase and download to your phone.
1. From home, tap Apps > Music Plus > Music Store.
[illustration]
The app will open and display the Music Store.
2. Enter a song or artist in the search field or browse through options in the tabs in the center of the
screen.
3. Tap a song to select it.
The song information screen is displayed.
4. Follow the onscreen instructions to preview or purchase the song. Tap at any time to display
the Music Plus menu.
Tip: For ringtones or ringback tones, tap Ringtone Store or Ringback Tone Store from the Music
Plus main menu.
YouTube
View videos uploaded to YouTube and upload your own videos to your YouTube account.
View YouTube Videos
You can use the YouTube app to view videos on YouTube even if you aren’t signed in to a YouTube
account.
1. From home, tap Apps > YouTube .
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The YouTube app launches.
If you’re prompted to provide confirmation to use the site, follow the onscreen instructions to
continue.
2. Search through the YouTube channels and tap a video you want to see.
The video plays on your phone screen.
3. Tap the screen to show the progress bar at the bottom. Tap the screen while the bar is displayed
to pause/play the video. Move the slider on the bar to the left or right to rewind or fast-forward the
video.
Post a Video to YouTube
You can post videos to your YouTube account from your phone. Before posting, you must set up a
YouTube account and sign in to it on your phone.
1. From home, tap Apps > YouTube .
The YouTube app launches.
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2. Tap Account > Add .
The Open from menu appears.
3. Select a video to upload.
Enter a title, description, and tags, and select a privacy setting.
4. Tap Upload .
The video is uploaded to your YouTube channel.
Zone
Access your account, get phone information and help, find recommended apps, and more.
1. From home, tap Apps > Zone .
2. Tap My Account to sign in to and manage your account, Support to get help with your
device or service, News to learn the latest information, or Network to see or test
your current data connectivity.
Note: Zone categories and options are subject to change. Check back frequently for new content
and updates.
NASCAR MOBILE
Now you have the ability to get every bit of NASCAR coverage, news, and stats right on your phone.
Install the NASCAR MOBILE App on Your Phone
Before you use the NASCAR MOBILE app on your phone, you must download and install the app from
Google Play.
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1. From home, tap Apps > Play Store .
2. Tap the Search icon and search for "nascar mobile".
3. Tap NASCAR MOBILE from the results list.
4. Tap Install, and then tap Accept.
The app will be downloaded and installed on your phone.
5. When the download has completed, tap Open.
To open the app From home, tap Apps > NASCAR .
Use the NASCAR MOBILE App
1. From home, tap Apps > NASCAR .
The NASCAR Mobile app opens.
2. Follow the prompts to customize your app and begin following your favorite racers.
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Settings
The following set of topics will cover your phone’s settings menus and options. For an overview of the
settings menu, see Basic Settings.
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Wireless & Networks Settings
The following topics introduce your phone’s basic settings menus and cover your phone’s Connections
settings options.
Basic Settings
See below for basic settings.
■ From home, tap Apps > Settings to access your phone’s settings menu.
– or –
Swipe down from the top of any screen and tap the settings icon on the top right.
The table below outlines the top-level settings categories.
Category
Description
Wi-Fi
Enable and set Wi-Fi options.
Bluetooth
Enable Bluetooth connections.
Hostpot
Use the Hotspot feature to share your phone’s data connection with other
devices via Wi-Fi.
Data usage
Check your phone’s data usage.
More
Provide access to additional wireless and network options, such as mobile
networks, VPN, roaming, and more.
Call
Configure your Voice Mail options and a number of other settings for the
phone application.
Display
Set wallpaper, brightness, etc.
Sound & notification
Set ringtone, notification tones, etc.
Programmable key
Assign a function to your programmable key.
Apps
View the apps list. All installed apps can be accessed and launched from the
apps list.
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Storage
View total and available system memory.
Battery
View battery usage by application and system process.
Memory
Address your phone’s connectivity options, including USB file transfer and
tethering, Wi-Fi, Bluetooth, and more.
Tap & pay
Use the Tap & pay feature to pay for items just by touching your phone to a
reader at a register. (Only available when NFC is turned on.)
Location
Select the method used to estimate your location. You can also view the
apps that have requested your location and review their history logs.
Lock screen
Set your phone’s lock screen options.
Security
Set encryption options, password visibility, administrator settings, and
credential storage options.
Accounts
Set up accounts such as Google, etc.
Google
Manage your Google account settings and services.
Language & input
Set up language and input methods for your phone.
Backup & reset
Set up backup options for your phone, as well as resetting the phone to its
factory defaults.
Date & time
Set your phone’s date and time.
Accessibility
Set accessibility options such as screen magnification, hearing aid
compatibility, etc.
Printing
Set up printers to print from your phone.
About phone
Access important phone information, search for and apply updates, and view
legal and safety information.
System update
Update your system’s software, PRL, and Profile.
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Access Settings
1. From home, tap Apps > Settings .
The settings menu opens.
2. Select categories and then select your settings options.
Settings are made and applied.
Tip: You can also access settings from the notification panel. Swipe down from the top of any screen and
tap the settings icon on the top right.
Wi-Fi Settings Menu
The Wi-Fi settings menu lets you turn Wi-Fi on or off, set up and connect to available Wi-Fi networks, and
configure advanced Wi-Fi options.
For more information about Wi-Fi settings, see Wi-Fi.
1. From home, tap Apps > Settings .
Wireless & Networks Settings 169
2. Tap Wi-Fi .
The Wi-Fi settings menu appears.
3. Tap the ON/OFF switch to turn Wi-Fi on .
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
To disable Wi-Fi, tap the ON/OFF switch again .
4. Tap a Wi-Fi network, enter the password, and tap CONNECT.
Your phone is connected to the selected Wi-Fi network.
5. Configure your Wi-Fi settings.
Your Wi-Fi settings changes are saved.
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The password, for a household wireless LAN router, is sometimes found on a sticker on the
router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For
password for a public wireless LAN, check with user's service provider.
Entering a password is not required if an access point is not security protected.
Advanced Wi-Fi Settings
The advanced Wi-Fi settings menu lets you set up and manage wireless access points.
● Enable Notification when Open Networks Are Available: From Wi-Fi settings, tap Menu >
Advanced > Network notification.
The setting is available when Wi-Fi is turned on.
Tap Network notification to turn the option on or off.
● Set Timing for Pausing a Connection: From Wi-Fi settings, tap Menu > Advanced > Keep
Wi-Fi on during sleep and then select a setting.
● Specify the frequency band for Wi-Fi: From Wi-Fi settings, tap Menu > Advanced > Wi-Fi
frequency band and then select Automatic, 5 GHz only or 2.4 GHz only.
● Install the certificates for communicating via Wi-Fi: From Wi-Fi settings, tap Menu >
Advanced > Install certificates.
● Specify the frequency band for Wi-Fi: From Wi-Fi settings, tap Menu > Advanced > Wi-Fi
frequency band and then select Automatic, 5 GHz only or 2.4 GHz only.
● Use a peer-to-peer Wi-Fi connection: From Wi-Fi settings, tap Menu > Advanced > Wi-Fi
Direct.
The Wi-Fi client and the hotspot operation will be disabled while Wi-Fi direct is enabled.
● Set up a Wi-Fi Protected Setup connection by entering the PIN on your router: From Wi-Fi
settings, tap Menu > Advanced > WPS Pin Entry.
● Check MAC Address: From Wi-Fi settings, Menu > Advanced.
MAC Address appears below “MAC Address.”
● Check IP Address: From Wi-Fi settings, tap Menu > Advanced.
IP Address appears below “IP Address.”
Hotspot Settings
Use the settings menu to configure your Mobile Hotspot settings, which allow you to share your phone’s
data service with multiple Wi-Fi capable devices. For details on your phone’s tethering and Mobile
Hotspot settings, see Hotspot.
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1. From home, tap Apps > Settings > Hotspot .
2. Tap the ON/OFF switch next to Hotspot to turn it on .
Hotspot is enabled.
To disable Hotspot, tap the switch again .
Advanced Hotspot Settings
The Set up Hotspot window lets you configure advanced options.
1. From home, tap Apps > Settings > Hotspot .
2. Tap Set up Hotspot.
Set Network SSID: Tap Network name field, enter a name for your hotspot, and then tap
SAVE.
Set Hotspot Security: Tap Security field, select a security settings option, and then tap
SAVE.
Set Hotspot Password: Tap Password field, enter a password, and then tap SAVE.
Bluetooth Settings
Your phone’s Bluetooth® capabilities let you use wireless headsets, send and receive pictures and files,
and more. For details on your phone’s Bluetooth usage, see Bluetooth.
1. From home, tap Apps > Settings .
2. Tap Bluetooth .
The Bluetooth settings open.
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3. Tap the ON/OFF switch to turn the Bluetooth on to search for other visible in-range Bluetooth
devices.
The Bluetooth Settings Menu
■ In the Bluetooth Settings display, tap and choose from the following options.
Refresh to update the Available devices list.
Rename this device to rename your phone for Bluetooth access.
Show received files to view all files you have received via Bluetooth.
Save to to select the location to store the files to be received via Bluetooth.
Data Usage Settings
The data usage menu lets you view and manage your phone’s mobile and Wi-Fi data usage.
1. From home, tap Apps > Settings .
2. Tap Data usage .
The data usage window opens.
View Data Usage
■ From home, tap Apps > Settings > Data usage .
Turn Cellular data On or Off
1. From home, tap Apps > Settings > Data usage .
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2. Tap the ON/OFF switch next to Cellular data to turn it on or off.
Set Cellular Data Limit
Warning: The usage displayed is measured by your phone. Your carrier’s data usage accounting may
differ and the usage in excess of your data limit plan can result in charges. Data usage limit set in this
menu is not guaranteed to prevent additional charges.
1. From home, Apps > Settings > Data usage .
2. Tap the ON/OFF switch next to Set cellular data limit to turn it on . Read the message and
tap OK.
3. Drag the red tab vertically to set the limit you want.
– or –
Tap the red line, select the limit by scrolling the value and then tap SET.
When your data usage reaches the limit, mobile data will be turned off automatically.
Alert About Data Usage
Your phone will warn you with an alert when the mobile data usage reaches a set level.
1. From home, tap Apps > Settings > Data usage .
2. Tap the ON/OFF switch next to Alert me about data usage to turn it on . Read the message
and tap OK.
3. Drag the gray tab vertically to set the level you receive a warning.
– or –
Tap the gray line, select the limit by scrolling the value and then tap SET.
When your data usage reaches the set level, your phone will alert you.
Data Usage Options
1. From home, tap Apps > Settings > Data usage .
2. Tap for the following options:
Restrict/Allow background data to restrict or allow the background data usage.
Show/Hide Wi-Fi to display or hide Wi-Fi usage.
Network restrictions to set a Wi-Fi network as a metered connection.
Cellular networks to configure cellular network settings.
Wireless & Networks Settings 174
More Settings
The more settings menu provides access to additional wireless and network options, such as Airplane
mode, NFC, VPN, cellular networks, and more.
More Settings Options
Setting
Description
Airplane mode
Disable all settings that emit or receive signals. Phone stays powered on.
NFC
Allow data exchange when the phone touches another device.
Android Beam
Beam app content to another NFC-capable device by holding the devices
close together.
Tethering
Share your device’s Internet connection with a computer that connects to
your device via USB cable, or by Bluetooth.
VPN
Add a Virtual Private Network (VPN).
Cellular networks
Set Preferred network type, Roaming, or Access Point Names.
Emergency Alerts
Configure settings for emergency alerts.
Access More Settings Options
1. From home, tap Apps > Settings .
2. Tap More .
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3. Set items.
Your settings are saved and implemented.
Virtual Private Networks (VPN)
From your phone, you can add, set up, and manage virtual private networks (VPNs) that allow you to
connect and access resources inside a secured local network, such as your corporate network.
Prepare Your Phone for VPN Connection
Depending on the type of VPN you are using at work, you may be required to enter your login credentials
or install security certificates before you can connect to your company’s local network. You can get this
information from your network administrator.
Before you can initiate a VPN connection, your phone must first establish a Wi-Fi or data connection. For
information about setting up and using these connections on your phone, see Chrome Browser and Turn
Wi-Fi On and Connect to a Wireless Network.
Set Up Secure Credential Storage
Your network administrator may instruct you to download and install security certificates to connect to the
network.
1. Download and install the certificates needed to access your local network into an SD card. Your
network administrator can tell you how to do this.
2. Insert the SD card into your phone. See Insert an SD Card.
3. From home, tap Apps > Settings > Security > Install from SD card, and install the
necessary security certificates.
Add a VPN Connection
Use the VPN settings menu to add a VPN connection to your phone.
1. From home, tap Apps > Settings .
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2. Tap More > VPN > Basic VPN.
Note: Tap Advanced IPsec VPN to access the KeyVPN app.
3. If you are asked to set up a screen lock, tap OK and set up a required type of lock. To set up a
screen lock, see Security Type.
4. Tap and enter the information for the VPN you want to add.
Information may include Name, Type, Server address, PPP encryption (MPPE), and Show
advanced options.
Set up all options according to the security details you have obtained from your network
administrator.
5. Tap SAVE.
Your VPN is added to the VPNs section of the VPN settings window.
Connect to or Disconnect from a VPN
Once you have set up a VPN connection, connecting and disconnecting from the VPN is easy.
Access the VPN Settings Window
1. From home, tap Apps > Settings .
2. Tap More > VPN > Basic VPN.
The VPN settings window appears.
Connect to a VPN
1. From the VPNs section of the VPN setting window, tap the VPN that you want to connect to.
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Tap > Always-on VPN to select a VPN profile to always remain connected to.
2. When prompted, enter your login credentials, and then tap CONNECT.
You will connect to the selected VPN.
When you are connected, a VPN connected icon appears in the notification area.
3. Open the Web browser to access resources such as intranet sites on your corporate network. For
more information about browsing the Web, see Use Chrome Browser.
Disconnect from a VPN
1. Pull down the status bar to open the notification panel.
2. Tap the VPN connection to return to the VPN settings window.
3. Tap the VPN connection to disconnect from it.
Your phone disconnects from the VPN.
When your phone has disconnected from the VPN, you will see a VPN disconnected icon in
the notification area of the status bar.
NFC Settings
Use NFC (Near Field Communication) to share information between your device and another NFC device
by tapping the devices together, typically back-to-back.
1. From home, tap Apps > Settings > More > NFC.
2. Tap the ON/OFF switch next to NFC to turn it on .
NFC is set.
● When NFC is on, additional options may be configured from the NFC settings menu.
Android Beam
With Android Beam you can beam app content such as Browser pages, YouTube videos, and Contacts
entries, to another NFC-capable device by holding the devices close together.
To turn Android Beam on or off:
1. From home, tap Apps > Settings > More .
2. Tap the ON/OFF icon next to NFC to turn NFC on , if it is off.
3. Tap Android Beam.
4. Tap the ON/OFF icon to turn Android Beam on .
– or –
Wireless & Networks Settings 178
Tap the ON/OFF icon to turn Android Beam off .
To share app contents:
1. With Android Beam turned on, display the contents you want to share on your screen.
2. Bring your phone close to another NFC-enabled device, typically back to back aiming the NFC
antenna, and then tap your screen. The app determines what gets beamed.
Cellular Networks Settings
The Cellular networks options let you set your preferred network type, edit existing access points or add a
new point.
To select your preferred network type:
1. From home, tap Apps > Settings > More .
2. Tap Cellular networks > Preferred network type.
3. Select a network type from Automatic, LTE/CDMA, CDMA or GSM/UMTS.
Access Point Names
You can edit existing access points or add a new point.
To edit an existing access point:
1. From home, tap Apps > Settings > More > Cellular networks > Access Point
Names.
2. Tap next to an access point you want to edit.
3. Edit the necessary fields and tap > Save.
To restore the default settings:
1. From home, tap Apps > Settings > More > Cellular networks > Access Point
Names.
2. Tap > Reset to default.
Emergency Alerts Settings
Your phone is compatible with the federally supervised cell phone alert services to send out broadcast
SMS messages for public warning.
1. From home, tap Apps > Settings > More .
2. Tap Emergency Alerts.
3. The following options are available:
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Presidential: Receives an emergency presidential alert. (Presidential is always grayed out
[not selectable] and cannot be excluded.)
Extreme Alert: Receives emergency alerts in an extreme emergency situation (an
extraordinary threat to life or property).
Severe Alert: Receives emergency alerts in a severe emergency situation (a significant
threat to life or property).
Amber: Receives alerts related to missing or endangered children.
Emergency Alerts Test: Select the check box to receive test messages.
Help: Displays the Help information for Emergency Alerts.
Cellbroadcast Message: Receives cellbroadcast message other than Emergency Alerts.
Notifications: Receives notifications when you receive an emergency alert.
Sound: Plays a sound when you receive an emergency alert.
Vibrate: Vibrates your phone when you receive an emergency alert.
Alert reminder: Sets how often your phone alerts you: Choose from Once, Every 2 minutes,
Every 15 minutes, or Off.
Emergency notification preview: Plays a sample emergency alert tone. Tap STOP to stop
the sound.
Speak alert message: Uses the text-to-speech feature to read out the emergency alert
messages.
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Device Settings
The following topics outline the device settings options available on your phone, including sounds, display,
gestures, applications, and more.
Call Settings
Your phone's Call settings menu lets you configure your Voice Mail options and a number of other
settings for the phone application. See Call Settings for details.
Sound and Notification Settings
The sound and notification settings menu lets you control your phone’s audio, from ringtones and alerts to
tap tones and notifications.
Sound and Notification Settings Overview
The sound and notification settings menu allows you to configure the following options:
Sound and Notification
Setting
Description
Media volume
Adjust the volume level settings for the media.
Alarm volume
Adjust the volume level settings for the alarm.
Ring volume
Adjust the volume level settings for the ring volume.
Notification volume
Adjust the volume level settings for the notification volume.
Also vibrate for calls
Set your phone to ring and vibrate simultaneously.
Do not disturb
Set the notification function.
Phone ringtone
Assign a ringtone to your incoming calls.
Vibration pattern
Assign the vibration pattern.
Vibration intensity
Select your phone's vibration intensity.
Default notification
ringtone
Select a sound for notifications.
Other sounds
Set your phone's notification tone feature with various options.
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Cast
Connect your phone to the devices that support Miracast to share the
displayed images via Wi-Fi connection.
Pulse notification light
Turn the function on to enable a pulse notification light when receiving
notifications.
Persistent alerts
Set alerts, such as beep, vibration, or LED blinking for notifications.
When device is locked
Your phone is capable of showing the notifications on the screen when
the phone is locked.
App notifications
You can modify the notification settings individually for apps.
Notification access
You can control which apps have access to read your notifications.
Do Not Disturb access
You can control which apps have access to Do not disturb.
Access Sound and Notification Settings
1. From home, tap Apps > Settings .
2. Tap Sound & notification .
3. Set your sound and notification options.
Your sound and notification settings are saved and applied.
Phone Ringtone Settings
1. From home, tap Apps > Settings > Sound & notification .
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2. Tap Phone ringtone.
3. Tap a ringtone from the available list.
– or –
Tap and select a sound data.
The ringtone briefly plays when selected.
4. Tap OK to assign the ringtone.
Default Notification Ringtone Settings
1. From home, Apps > Settings > Sound & notification .
2. Tap Default notification ringtone.
3. Tap a ringtone from the available list.
– or –
Tap and select a sound data.
The ringtone briefly plays when selected.
4. Tap OK to assign the ringtone.
Persistent Alerts Settings
1. From home, tap Apps > Settings > Sound & notification .
– or –
From home, tap Apps > Settings > Accessibility .
2. Tap Persistent alerts.
3. Tap the ON/OFF switch to turn Persistent alerts on or off. The following options are available:
Audible tone: Select the check box to beep when notification is on the notification bar.
Vibrate: Select the check box to vibrate when notification is on the notification bar.
Repeat interval: Set the reminder interval.
App notifications: Set the notification settings individually for apps.
Programmable Key Settings
You can assign a function to your programmable key.
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Programmable Key Setting
Description
Programmable key
Assign a function to your programmable key.
Wake up device
Press and hold on the programmable key to wake up the device.
Access Programmable Key Settings
1. You may press and hold the programmable key on the side of the phone.
– or –
From home, tap Apps > Settings > Programmable key > Programmable key.
2. Tap Do nothing if you do not want to assign any function to the key.
Tip: You can set the Programmable key to wake up your phone by tapping the ON/OFF switch next to
Wake up device.
– or –
Select a function you want to assign to the key.
The assigned function works when you press and hold the key.
Display Settings
Use the phone's display settings menu to adjust items such as wallpaper, brightness, screen timeout, and
more.
Display Settings Overview
The display settings menu allows you to configure the following options:
Display Setting
Description
Brightness level
Set the brightness level of your screen.
Adaptive brightness
Automatically optimize the brightness level of your screen based on the
available light around you.
Wallpaper
Set wallpaper.
Sleep
Select a delay time to enter sleep mode.
Daydream
Enable or disable the Daydream mode and select the options.
Font size
Set font size for display.
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When device is rotated
Set whether to allow the screen to rotate the display with the phone
orientation, where applicable.
Key Backlight
Select the delay time before the key backlight automatically turns off.
Cast
Connect your phone to the devices that support Miracast to share the
displayed images via Wi-Fi connection.
Display Battery
Percentage
Set your phone to display the battery percentage on the status bar.
Display Quick Settings
Set to enable or disable your phone to display the quick settings panel.
Access Display Settings
1. From home, tap Apps > Settings .
2. Tap Display .
3. Set your display options.
Your display settings are saved and applied.
Daydream Settings
You can set a screen saver for your phone.
1. From home, tap Apps > Settings > Display > Daydream.
2. If Daydream is not switched on, tap the ON/OFF icon to turn it on .
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3. Tap one of the following options:
Clock to display the phone's analog or digital clock. Tap next to it and tap Style to select
the clock style or select the Night mode option.
Photos to display selected images as a slide show. Tap next to it and select the images
to display.
To preview the screen saver, tap > Start now.
Cast Settings
You can connect your phone to devices that support Miracast to share the displayed images via Wi-Fi
connection.
1. From home, tap Apps > Settings > Display > Cast.
2. If Wireless display is not switched on, tap and select the Enable wireless display check box
to turn it on. Available devices will be displayed.
3. Select a device you want to connect to from the list.
Note: For more information about wireless display, see the documentation that comes with the Miracast-
certified device you wish to use with your phone.
Storage Settings
The storage settings menu lets you manage internal storage on your phone and provides menu choices
for an optional SD card (not included).
Storage Settings Overview
The storage settings menu allows you to configure the following options:
Storage Setting
Description
Internal storage
View the total space, available space and space used by specific features
on your phone's internal storage.
SD card
View the card’s size and available space, unmount the card for data
protection, and format (erase) the SD card. See SD Card.
USB storage
View the USB storage memory, unmount the USB storage and erase the
data on the USB storage. The USB storage options are available when
your phone is connected to an external device using a USB cable.
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Access Storage Settings
1. From home, tap Apps > Settings .
2. Tap Storage .
3. Check or tap items.
Review your storage settings.
USB Storage Settings
The USB storage options are available when your phone is connected to an external device using a USB
cable.
View the USB Storage Memory
1. From home, tap Apps > Settings .
2. Tap Storage to see the information of the USB storage.
Unmount the USB Storage
Unmount the USB storage so that you can safely remove it.
1. From home, tap Apps > Settings .
2. Tap Storage .
3. Tap next to USB storage.
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Erase the Data on the USB Storage
Warning: You cannot retrieve the data once deleted.
1. From home, tap Apps > Settings .
2. Tap Storage > USB storage.
3. Tap > Settings > Format or Format as internal > ERASE & FORMAT > OK.
Format: Select to format your USB storage.
Format as internal: Select to use as internal storage for this device only. After formatting,
the USB storage will only work in this device.
Battery Settings
Monitor your phone’s battery usage through this settings menu. View which functions are consuming your
battery’s charge and at what percentage.
1. From home, tap Apps > Settings .
2. Tap Battery .
3. For additional details and settings options, tap a usage category.
Check your battery condition and access additional options.
Eco Mode
Eco Mode allows you to conserve battery life while using your phone.
1. From home, tap Apps > Settings > Battery > Eco Mode.
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– or –
From home, tap Apps > Eco Mode .
2. Tap an option to enable or disable the Eco Mode:
ON: Enables the Eco Mode. The Eco Mode On icon appears on the status bar when
selected.
OFF: Disables the Eco Mode.
3. Tap to configure the following options:
Sleep to sleep after 15 seconds.
Brightness to decrease the display brightness.
Auto-rotate screen to turn off automatic screen rotation.
Wi-Fi to set it OFF.
Bluetooth to disable it.
Location access to disable it.
NFC (Reader/Writer, P2P) to disable it.
CPU clock to restrict it.
Data Communication to disable mobile data communication.
Exchange account to disable Sync settings in Exchange account.
Note: Tap > Auto set to set the time of the day and battery level at which eco mode turns on
automatically. Tap to display the information for Eco Mode.
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Configured settings in the Eco Mode are automatically reflected in the respective Settings
menu, and vice versa.
Application Settings
This menu lets you view and manage the applications on your phone.
1. From home, tap Apps > Settings > Apps .
2. Tap for the following options:
All apps to display all applications on your phone.
Downloaded to display the downloaded applications.
Enabled to display enabled applications on your phone.
Disabled to display the disabled applications.
Note: Enabled and Disabled only appear if you have disabled apps.
Tip: Additional options may be available by tapping .
3. Tap an application to access the details and manage it.
Your Phone's Memory
You can monitor the memory used on average and the memory used by apps in the device.
■ From home, tap Apps > Settings > Memory .
You can see the current memory status.
Tap to change a time period.
Tap Memory used by apps to display which apps are running and using memory.
Tap & Pay
When NFC is turned on, you can use the Tap & pay feature to pay for items just by touching your phone
to a reader at a register. If your phone doesn’t have a default app, you can browse Google Play for
payment apps. See NFC Settings for enabling NFC.
1. From home, tap Apps > Settings > Tap & pay > Payment default.
2. Select an app to use.
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Personal Settings
The following topics cover your phone’s personalization settings, including location privacy and access,
security, lock screen settings, accounts, and backup and reset options.
Location Settings
The location services settings menu lets you decide whether you allow your phone to collect and use the
location information.
Location Settings Overview
Your Location settings menu allows you to configure the following option.
Location Setting
Description
Mode
Select a locating method: High accuracy, Battery saving, or Device only.
Enable Location Services
Before using any features that require location assistance, you must enable your phone’s location
services.
1. From home, tap Apps > Settings .
2. Tap Location .
3. Tap the ON/OFF switch to enable Location services .
Your phone’s location services are enabled.
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If you see a confirmation, follow the onscreen instructions to connect.
Select a Locating Method
1. From home, tap Apps > Settings .
2. Tap Location .
3. Tap Mode.
4. Select a locating method.
High accuracy: Use GPS, Wi-Fi, and cellular networks to determine your location.
Battery saving: Use only Wi-Fi and cellular networks to determine your location.
Device only: Use only GPS to determine your location.
Security Settings
The Security settings menus let you set encryption options, password visibility, administrator settings, and
credential storage options.
Encryption
You can encrypt the data in your phone and the SD card installed in your phone. You need to enter the
PIN or password for the screen lock for the operation. To set up a PIN or password, see Security type.
Warning: Refrain from using the phone, including removing the SD card, during the encryption and
decryption processes as some or all of your data will be lost if the encryption and decryption processes
are interrupted.
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Security Settings Overview
Many security settings are dependent on Screen lock settings, etc. The following table outlines the
settings available through the Security settings menu:
Security Setting
Description
Phone
Encrypt and decrypt the data in your phone, such as Contacts, Calendar,
Email, settings values, personal data, etc.
SD Card
Set your phone to encrypt the data each time it is added to the SD card
inserted in your phone.
Make passwords visible
Make visible the password as you type.
Device administrators
View or turn off device administrators.
Unknown sources
Allow or deny installation of apps from sources other than the Google
Play store app.
Storage type
View the supported credentials storage type.
Trusted credentials
Display trusted CA certificates.
Install from SD card
Install encrypted certificates from the SD card.
Clear credentials
Clear all the credentials on your phone.
Trust agents
Manage trust agents for features like Smart Lock.
Screen pinning
Turn on this function to keep your current screen in view on your phone.
Learn how to use screen pinning.
Apps with usage access
Manage what apps have access to app-usage data on your device.
Access Security Settings
Before using any features that require location assistance, you must enable your phone’s location
services.
1. From home, tap Apps > Settings .
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2. Tap Security .
The Security settings menu opens.
3. Set your security options.
Your security settings are applied and saved.
Lock Screen Settings
The lock screen settings let you set your method for unlocking your phone, customize lock screen options,
determine whether to show pop-up tips for unlocking the phone, and enter your owner information to be
displayed on the lock screen.
Screen Lock
You can increase the security of your phone by creating a screen lock. When enabled, you have to draw
the correct unlock pattern on the screen, enter the correct PIN, enter the correct password or touch the
fingerprint sensor with the Fingerprint feature to unlock the phone’s control keys, buttons, and
touchscreen.
Security Type
In order from least secure to most secure, the available screen lock options are:
● None: Turn off the screen lock.
● Swipe: Tap and swipe up.
● Pattern: Draw a pattern to unlock.
● PIN: Enter four to sixteen digits PIN code to unlock.
● Password: Enter four to sixteen letters, digits, or symbols to unlock.
● Fingerprint: Touch the fingerprint sensor with the Fingerprint feature.
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Important: To protect your phone and data from unauthorized access, it is recommended that you use
the highest security level available (Password protection). It is also recommended you frequently change
your password to ensure the safety of your phone and personal data.
Access Screen Lock Settings
1. From home, tap Apps > Settings .
2. Tap Lock screen > Security type.
The Screen lock settings menu opens.
Use Swipe to Unlock the Screen
■ From the Screen lock type settings menu, tap Swipe to save the setting.
The screen lock is set.
Use a Screen Unlock Pattern
1. From the Screen lock settings menu, tap Pattern.
2. Draw the screen unlock pattern by connecting at least four dots in a vertical, horizontal, or
diagonal direction. Lift your finger from the screen when finished.
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The phone records the pattern.
3. Tap CONTINUE.
4. When prompted, draw the screen unlock pattern again, and then tap CONFIRM.
The screen unlock pattern is saved.
5. Choose how do you want notifications displayed when your phone is locked and tap DONE.
If you fail to draw the correct unlock pattern on the screen after five attempts, you will be
prompted to wait for 30 seconds before you can try again.
Note: Tap the ON/OFF switch next to Make pattern visible to turn it off if you do not want the unlock
pattern to display on the screen when you unlock it.
Note: To change your unlock screen pattern, from home, tap Apps > Settings > Lock screen
> Security type > Pattern.
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Use a Screen Unlock PIN
1. From the Screen lock settings menu, tap PIN.
2. Enter a PIN, tap CONTINUE, re-enter your PIN, and tap OK to save the setting.
The screen lock is set.
If you fail to enter the correct PIN after five attempts, you will be prompted to wait for 30
seconds before you can try again.
Use a Screen Unlock Password
1. From the Screen lock settings menu, tap Password.
2. Enter a password, tap CONTINUE, and then enter your password again and tap OK to confirm it.
The screen lock is set.
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If you fail to enter the correct password after five attempts, you will be prompted to wait for 30
seconds before you can try again.
Important: To protect your phone and data from unauthorized access, it is recommended that you use
the screen unlock password (highest security). It is also recommended that you frequently change your
password to ensure the safety of your phone and personal data.
Use Fingerprint
Enabling this option requires you to touch the fingerprint sensor to unlock the screen.
Note: Please remove the USB cable prior to registering your fingerprint for authentication.
Note: If you fail fingerprint authentication five times, input your backup PIN, pattern, or password.
Note: Fingerprint cannot be used to unlock the screen after restarting the phone. You must use your
backup method, such as pattern, PIN, or password.
Note: The fingerprint sensor is on the Power key. Before using the Fingerprint sensor, make sure the
Power key and your finger are clean and dry.
Note: The fingerprint recognition performance depends on your usage. The phone may have an issue in
registering or recognizing fingerprints that have scars or worn down ridges, or if you have scratches on
the sensor surface.
Tip: To improve fingerprint recognition performance, register the fingerprints that are used most often to
perform tasks on the phone.
1. From home, tap Apps > Settings > Lock screen > Fingerprint.
2. Read the message and tap CONTINUE.
3. Select your backup screen lock method.
4. Read the message and tap CONTINUE.
5. Draw your unlock screen pattern, enter your PIN, or enter your password.
6. Read the message and tap NEXT.
7. Touch the ball of your finger on the sensor and lift after you feel a vibration. Repeat it 20 times.
8. If required, name the fingerprint and tap DONE.
Note: Fingerprint authentication technology does not guarantee completely accurate personal
authentication and identification. Kyocera assumes no responsibility for any damages resulting from using
your device by the third party or inability to use your device.
Disable the Screen Lock
Follow the instructions below to turn off your current screen lock.
1. From home, tap Apps > Settings > Lock screen .
Personal Settings 198
The Lock screen settings menu opens.
2. Tap Security type.
3. Draw your unlock screen pattern, enter your PIN, or enter your password.
4. Tap None.
The screen lock is disabled.
Note: If you fail to enter the correct password after five attempts, you will be prompted to wait for 30
seconds before you can try again.
Lock Screen Options
There are several configurable options available in the Lock Screen settings menu.
Lock Screen Options Overview
The following options are available in the Lock Screen settings menu:
Lock Screen Setting
Description
Security type
Select from None, Swipe, Pattern, PIN, or Password.
Fingerprint
Set the lock screen using your fingerprint.
Make Pattern Visible
Hide the trace of your pattern as you draw it. This setting appears only
when you set Screen lock type to Pattern.
Automatically Lock
Set the delay time the screen lock feature activates after it goes to sleep.
This setting appears only when you set one of the lock settings.
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Power Key Instantly Locks
Activate the screen lock feature by pressing the Power key. This setting
appears only when you set one of the lock settings.
Smart Lock
Select from On-body detection, Trusted places, Trusted devices, Trusted
face, or Trusted voice.
Lock screen message
Display the desired message on the locked screen.
Lock screen wallpaper
Select the wallpaper for the locked screen.
Show instructions
Turn on to show instructions on the locked screen.
Access Lock Screen Options
■ From home, tap Apps > Settings > Lock screen .
The Lock screen settings menu opens.
Backup and Reset
Your phone’s Backup and reset menu lets you back up your phone’s data and settings to Google
servers before resetting your phone to the original factory settings. The Factory data reset erases all data
from the phone’s application storage, including:
● Your Google Account
● All other email and social networking accounts
● System and application data and settings
● Downloaded applications
Personal Settings 200
Backup and Reset Overview
The following options are available in the Back up and reset menu:
Backup and Reset Option
Description
Back up my data
Enable backup for application data, Wi-Fi passwords, and other settings
to Google servers.
Backup account
Select a Google account used to back up data.
Automatic restore
When reinstalling an application, backed up settings and data will be
restored.
Network settings reset
Reset to default including Wi-Fi settings, cellular data, and Bluetooth
settings.
Factory data reset
Reset all settings and delete all data on phone.
● Performing a factory data reset erases all data on the phone. It is recommended that you back up
important data before performing a factory data reset.
● Erased information cannot be restored. Only erase data after you are sure you have saved
everything you need.
Access Backup and Reset Options
1. From home, tap Apps > Settings .
2. Tap Backup & reset .
Personal Settings 201
The Backup and reset menu opens.
3. Set options.
The backup and reset settings are applied and saved.
If you’re performing a Factory Data Reset, follow the prompts to confirm the data removal.
The phone will erase all data and reboot.
Factory Data Reset
Tip: Before performing a factory data reset on your phone, you may want to unmount an installed SD
card to avoid losing any data you may have stored on it. From home, tap Apps > Settings >
Storage , and then tap shown on the right side of SD card to unmount the SD card.
1. From the Backup & reset menu, tap Factory data reset.
2. Read the factory data reset information, select the Erase SD card check box if necessary, and
tap RESET PHONE.
3. Tap ERASE EVERYTHING.
Your phone will power down and reset itself, which may take up to 10 minutes.
Once the phone has reset, it will run through the Hands Free Activation and update
processes again. When finished, you will see the Welcome screen and Setup application.
See Complete the Setup Screens to start over.
Warning: Deleted data CANNOT be retrieved.
Accounts Settings
The Accounts settings menu lets you add and manage all your email, social networking, and picture and
video sharing accounts.
Personal Settings 202
Set Up a New Account
1. From home, tap Apps > Settings .
2. Tap Accounts > Add account.
An Add account window appears.
3. Tap an account type and then follow the onscreen instructions to add the required account
information, and then tap NEXT.
The account is added to the accounts list.
Note: Depending on the account type, you may need to enter an email address or user address,
password, domain name, or other information. For Corporate accounts, contact your server administrator
to determine what information you will need.
Manage Existing Accounts
1. From home, tap Apps > Settings > Accounts .
Personal Settings 203
2. Select an account type.
3. Manage the settings or select an account and tap for additional options. Available settings menus
vary according to the account type.
Tap the ON/OFF switch next to the item to sync.
Tap > Sync now to sync immediately.
Tap > Remove account > REMOVE ACCOUNT to delete the account from your phone.
The account options are updated.
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System Settings
The following topics detail your phone’s system settings options, including language and input settings,
battery and storage, date and time, activation, system update, and device information.
Language and Input Settings
Your phone’s language and input settings let you select a language for the phone’s menus and keyboards,
select and configure keyboard settings, configure speech input settings, and set your phone’s
mouse/trackpad options.
Language and Input Settings Overview
You can set the following options in the Language and input settings menu:
Language and Input
Setting
Description
Language
Set the language for your display and menus.
Spell checker
Use for spell-checking.
Personal dictionary
Manage your personal dictionary.
Current Keyboard
Adjust the switches to enable or disable the keyboards.
Google Keyboard
Set Google keyboard options.
Google voice typing
Set options for Google Voice text entry.
Text-to-speech output
Set text-to-speech options.
Pointer speed
Set the speed of the pointer for a mouse/trackpad.
Access Language and Input Setting Options
1. From home, tap Apps > Settings .
System Settings 205
2. Tap Language & input .
The Language and input settings menu opens.
3. Set options.
The language and input settings are applied and saved.
Language and Input Options
■ From home, tap Apps > Settings > Language & input .
Set the Display Language: From the Language and input settings menu, tap Language and
then tap a language to assign it.
Set Input Method: From the Language and input setting menu, tap Current Keyboard and
then tap an input method.
Set Google Keyboard Options: From the Language and input settings menu, tap Google
Keyboard and configure your keyboard options.
Set Output for Text-to-Speech Output: From the Language and input settings menu, tap
Text-to-speech output, tap a settings option, and follow the onscreen instructions.
Set Speed of Pointer for Mouse/Trackpad: From the Language and input settings menu,
tap Pointer speed, drag the bar to adjust the speed, and tap OK.
Google Keyboard Settings
You can customize the Google Keyboard settings as you like.
1. From home, tap Apps > Settings > Language & input > Google Keyboard.
2. Choose from the following options.
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Languages
Tap to select the input language. The dictionary for the selected language will be enabled.
Preferences
● One handed mode: Select the keyboard layout mode from Disable, Right handed mode, or
Left handed mode.
● Custom input styles: Change your keyboard language and layout.
● Long press for symbols: Check to activate the input mode to access hinted symbols by long
pressing keys.
● Keyboard height: Set the keyboard height range from Short to Tall.
● Sound on keypress: Check to activate a clicking sound when a key is tapped.
● Volume on keypress: Set the volume of tone when a key is tapped.
● Vibrate on keypress: Check to activate vibration when a key is tapped.
● Vibration strength on keypress: Set the vibration strength when a key is tapped.
● Popup on keypress: Check to display a larger image of the key above it when you tap it.
● Voice input key: Check to display the voice input key on the keyboard.
● Key long press delay: Set the delay time to change a word when a key is long pressed.
Theme
Change your keyboard theme.
Text correction
● Show suggestions: Tap to select when correction suggestions are displayed.
● Next-word suggestions: Check to predict words based on the texts you have entered.
● Personalized suggestions: Learn from Google apps and services and your typed data to
improve suggestions.
● Auto-correction: Tap to allow the space bar and punctuation to automatically correct mistyped
words.
● Auto capitalization: Check to capitalize the first word of each sentence on the texts you have
entered.
● Block offensive words: Check to avoid potentially offensive words will be suggested.
● Suggest contact names: Use names from Contacts for suggestions and corrections.
System Settings 207
● Double-space period: Tap to allow the space bar to insert a period and a space by double
tapping.
Gesture Typing
● Enable gesture typing: Check to input a word by sliding through the letters.
● Show gesture trail: Check to display the path when you slide through the letters while using the
gesture typing.
● Enable gesture delete: Check to delete a word by sliding left the delete key while using the
gesture typing.
● Enable gesture cursor control: Check to move cursor by sliding across space bar while using
the gesture typing.
Dictionary
Tap to add your own words to your personal dictionary. You can also add words to your personal
dictionary as you're using the keyboard.
Advanced
Tap to open the settings for expert users.
Google Voice Typing Settings
You can customize the Google voice typing settings as you like.
1. From home, tap Apps > Settings > Language & input > Google voice typing.
2. Configure the following options:
Languages: Tap to select the language to use for Google voice typing.
"Ok Google" detection: Launches Google voice search by saying "Ok Google" on the
Google search screen.
Hands-free: Allow Bluetooth and wired headset requests when the phone is locked.
Speech output: Choose options for speech output.
Offline speech recognition: Tap to download the speech recognition data for offline use.
Block offensive words: Check to replace recognized offensive words in transcriptions with
[*] when entering text by speaking.
Bluetooth headset: Check to record audio through Bluetooth headset if available.
Note: The settings available may vary depending on the version of the app installed on your phone.
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Date and Time Settings
Use the date and time settings menu either to automatically use the network-provided date and time or
manually set these values, as well as select time and date format options.
Date and Time Overview
The following date and time options may be configured:
Date and Time Option
Description
Automatic date & time
Set the date and time automatically via the connected wireless network.
Automatic time zone
Set the time zone automatically via the connected wireless network.
Set date
Set the date manually (only available when Automatic date and time
option is disabled).
Set time
Set the time manually (only available when Automatic date and time
option is disabled).
Select time zone
Set the time zone manually (only when Automatic time zone is disabled).
Use 24-hour format
Enable or disable 24-hour format.
Access Date and Time Options
1. From home, tap Apps > Settings .
2. Tap Date & time .
System Settings 209
3. Set available date and time options.
Your date and time settings are applied and saved.
Accessibility Settings
The accessibility menu lets you enable and manage accessibility-related applications.
Accessibility Settings Overview
The following accessibility options may be configured:
Accessibility Option
Description
TalkBack
Provide spoken feedback.
Switch Access
Configure hard buttons to perform certain tasks to enable better
navigation for the visually impaired users.
Magnification gestures
Set the Magnification gestures on or off.
Font size
Select the font size on the screen. Select from Small, Normal, Large,
MagniFont.
High contrast text
Set the high contrast text function on or off.
Auto-rotate screen
Set the screen to rotate automatically when the phone is rotated.
Speak passwords
Set the phone to read passwords as they are entered.
Text-to-speech output
Convert text to speech.
Color inversion
Set the display color inversion on or off.
Color correction
Set the display color correction on or off, and select color correction
mode.
Captions
Set captions on or off and select the options.
Mono audio
Set the Mono audio on or off.
Sound balance
Adjust the sound balance.
Touch & hold delay
Set the touch and hold delay time. Select from Short, Medium, or Long.
Persistent alerts
Select options for the Persistent alerts.
Power key ends call
Set the Power key ends call function on or off.
System Settings 210
Accessibility shortcut
Quickly turns on accessibility features by pressing and holding the Power
key until you hear a sound or feel a vibration, and then pressing and
holding with two fingers until you hear an audio confirmation.
Phone options shortcut
Set phone options shortcut.
Access Accessibility Options
1. From home, tap Apps > Settings .
2. Tap Accessibility .
3. Set available accessibility options.
Your accessibility settings are applied and saved.
Printing
You can add a printer to a print service and configure settings.
1. From home, tap Apps > Settings .
2. Tap Printing .
3. Select an available print service and follow the online instructions.
Activate This Device
The Activate this device menu lets you activate a new phone or use additional self-service options such
as checking the status of an in-service phone.
System Settings 211
1. From home, tap Apps > Settings .
2. Tap Activate this device .
The Self Service menu appears.
3. Follow the onscreen prompts to activate your phone or review your summary.
Your phone activates. If already activated on an account, you will see a usage and plan
summary.
About Phone Settings
The About phone menu lets you access important phone information, search for and apply updates, and
view legal and safety information.
About Phone Overview
The following About phone items may be reviewed or set:
About Phone Item
Description
4G settings
Check the Network provider information.
Status
Check your phone’s status. Status information includes helpful
information about battery status and level, My phone number (under SIM
status), IMEI (International Mobile Equipment ID), Up time, etc.
Network
Check the phone's Signal strength, Service state, IP address, etc.
Hardware info
Check the phone’s Model number, Bluetooth address, Serial number, etc.
Software info
Check the phone’s OS, Software version, Build number etc.
Legal information
Check copyright information, license and other legal informations.
Compliance information
Check the FCC ID etc.
Access About Phone Options
1. From home, tap Apps > Settings .
System Settings 212
2. Tap About phone .
3. Select or view available options.
Your phone information is displayed.
System Update Settings
The System Update menu provides settings for keeping your phone up-to-date with the latest software.
Access System Update
1. From home, tap Apps > Settings .
2. Tap System update .
The System Update menu appears.
System Settings 213
For details about updating your phone, see Update Your Phone.
214
Getting Help
The following set of topics will cover troubleshooting tips, phone specifications, and how to contact
and manage your wireless service.
Cleaning and Drying Procedures 215
Cleaning and Drying Procedures
Your phone may be cleaned using a mild dish detergent. It may also be cleaned using alcohol or sanitizer
wipes. Please see the proper procedures below.
Precautions
● Remove all accessories, such as screen protector, phone case and cover, and strap. For details,
refer to the instructions that came with your accessory.
● Before cleaning, be sure the headset jack cover, card slot cover, and charger/USB port cover are
closed firmly to maintain the waterproof capability.
● Kyocera has tested cleaning products and determined they will not damage the surfaces of the
phone when used properly. A table containing these products can be found at the end of this
section. See Kyocera Tested Products.
● Never apply or spray alcohol directly on the phone as it can lead to damage of the coating and
could affect its waterproof capability.
● Never pour liquid detergent directly onto the phone as this may affect the sound quality. If your
phone is exposed to a concentrated liquid detergent, rinse it immediately with fresh water.
● Do not expose your phone to water at high pressure, and avoid immersing the phone in water for
more than 30 minutes to maintain the waterproof capability.
● Clean by hand only. Do not use a hard brush or sponge as this may damage the surface of the
phone and affect phone’s waterproof capability.
● Do not use a washing machine, ultrasonic cleaner, or dishwasher. Doing so may damage the
phone and affect the waterproof capability.
● Remove all jewelry to avoid scratching the surface of the phone.
● Do not attempt to clean your phone in extreme cold or hot conditions. Water can penetrate the
phone during a rapid temperature change. If the phone has been exposed to extreme
temperatures, allow it to return to room temperature before cleaning.
Cleaning and Drying Procedures 216
Cleaning the Phone
Cleaning Your Phone
CAUTION! Be sure the headset jack cover, card slot cover, and charger/USB port cover are closed firmly
to maintain the waterproof capability.
1. Turn off the phone.
2. Rinse the phone thoroughly under running water in order to remove dirt.
3. Add equal parts mild dish detergent and warm water and whip until it gets frothy. Using the froth,
gently rub over the front and back parts of the phone in a circular motion.
Note: Leave the back cover on while performing the cleaning procedure.
Cleaning and Drying Procedures 217
4. Rinse both sides of the phone and all physical keys until there are no more bubbles left.
Note: Hold your phone below the faucet as shown below and rinse with low pressure tap water for more
than 20 seconds for each part. Use only lukewarm water.
CAUTION! If detergent is left inside the phone, the audio quality as well as waterproof capability may
deteriorate.
5. Remove the back cover and rinse well back side of the phone and all physical keys until there are
no bubbles left.
Cleaning and Drying Procedures 218
6. Rinse both sides of the back cover until there are no bubbles left.
7. Rinse the physical keys, speakers, microphones (2), earpiece, and pressure adjustment hole
under running water and make sure all bubbles are removed.
Cleaning and Drying Procedures 219
8. Put about 2 inches (5 cm) of water in a large bowl and gently rinse the phone by swirling it under
water for about 10 seconds.
9. Dry your phone until you are sure there is no moisture left. See Drying Your Phone for details.
Note: Frequent and repeated cleaning will result in the surface gloss degradation, deformation, or
discoloration of the phone.
Cleaning and Drying Procedures 220
Alternate Cleaning Procedure
1. Gently wipe the front and back of the phone with a lint-free cloth moistened with alcohol* or a
sanitizer wipe.
Note: Do not open the back cover while cleaning.
*Note: Use only ethanol or isopropyl alcohol. See table at end of this section.
2. Remove any excess moisture with a dry lint-free cloth until it is completely dry.
Cleaning and Drying Procedures 221
Drying Your Phone
CAUTION! If your phone has been submerged in water, for example to use the camera in
Underwater Mode, be sure to remove the back cover and rinse all surfaces of the phone thoroughly with
clean, fresh water before drying.
1. Wipe down all outside surfaces of your phone with a clean lint-free cloth.
2. If not already done, remove the back cover and wipe the back side of the phone and the inside
surface of the back cover.
3. Hold the phone firmly and gently shake it a few times to displace surface water.
4. Pat with a clean dry cloth to remove moisture from speakers, microphones (2), earpiece, and
pressure adjustment hole. Repeat patting each area about 20 times.
Cleaning and Drying Procedures 222
5. After removing all the water, leave back cover off to help with the drying process. Let the phone
dry completely at room temperature.
CAUTION! Excessive heat may damage your phone; never use a hair dryer, an oven or any other
appliance to dry out your phone.
Note: If your phone still retains some moisture, audio quality and speaker performance may be affected.
Dry your phone completely before using it again.
Cleaning and Drying Procedures 223
Kyocera Tested Products
Mild Dish Detergents
Manufacturer
Brand
Product name
Seventh
Generation
Seventh
Generation
Dish Liquid, Free & Clear
Dish Liquid Lemongrass & Clementine Zest
P&G
Dawn
Ultra Antibacterial Hand Soap Dishwashing Liquid, Apple Blossom
Scent
Ultra Dishwashing Liquid, Original Scent
Dawn Platinum Power Clean Dishwashing Liquid, Refreshing Rain
Method Products
Method
Gel Dish Pump, Clementine
The Caldrea
Company
Mrs. Meyer's
Clean Day Dish Soap, Lemon Verbena
Dish Soap Basil
Clean Day Dish Soap, Lavender
Clean Day Liquid Dish Soap, Geranium
Colgate
Palmolive
Palmolive
Ultra Palmolive Original
Ultra Palmolive Oxy Power Degreaser
Ajax
Ajax Triple Action Orange Dish Liquid & Hand Soap
Alcohol
● Ethanol (70% solution)
● Isopropyl Alcohol (70% solution)
Sanitizer Wipes
Manufacturer
Brand
Product name
Edgewell
Wet Ones®
Wet Ones® Antibacterial Hand Wipes
GOJO Industries, Inc.
Purell
Purell 9022-10 Sanitizing Hand Wipes
Cleaning and Drying Procedures 224
Refreshing Sanitizing Wipes
PURELL Hand Sanitizing Wipes Clean Refreshing Scent
Nice-Pak Products, Inc.
Sani-Hands®
Sani-Hands® Instant Hand Sanitizing Wipes
CleanWell Company
CleanWell
Cleanwell All Natural Hand Sanitizing Pocket Pack Wipes
For Assistance 225
For Assistance
The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Issue: Phone freezes/operation is unstable.
Solution: Turn the phone on again.
Issue: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in Safe mode.
See Uninstall an App. To turn the phone on in Safe mode:
Press and hold the Power key > touch and hold Power off, read the disclaimer for safe
mode, and then tap OK.
• After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
• After restarting in Safe mode, your phone can be powered on as usual.
• Before turning the phone on in Safe mode, it is recommended that you back up important
data.
• By powering the phone on in Safe mode, added widgets may be deleted.
Issue: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are where signal is weak or out of service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
From home, tap Apps > Settings > More > Airplane mode.
Solution 4: Is data communication disabled? To check that data communication is enabled:
From home, tap Apps > Settings > Data usage > Cellular data.
Solution 5: Is a disabled access point set? To reset to initial settings:
From home, tap Apps > Settings > More > Cellular networks > Access Point
Names > Menu > Reset to default.
For Assistance 226
Issue: Battery level goes down quickly.
Solution: Are you where signal is weak or have been out of service area for a long period? Calling
where signal is weak or being out of service area uses a lot of Battery.
Issue: Cannot install applications.
Solution: Applications cannot be installed with only a little free space on the phone or SD card. To
check free space, see Storage Settings. Applications not supported by your phone cannot be installed.
Issue: Cannot unlock screen.
Solution: Power the phone on again.
Specifications
The following tables list your phone’s and battery’s specifications.
Phone Specifications
Item
Description
Weight
Battery installed: Approx. xxx g
Continuous Talk Time
3G: Approx. xxx minutes
Continuous Standby Time
3G: Approx. xxxx minutes
4G LTE: Approx. xxxxx minutes
Charging Time
Approx. xxx minutes
Dimensions
Approx. xxx x xx.x x x.x mm
Maximum Output
3G: x.xx mW
4G LTE: x.xx mW
Communication Speed
3G: Up to x.x Mbps downlink/up to x.x Mbps uplink
4G LTE: Up to xxx Mbps downlink/up to xx Mbps uplink
Battery Specifications
Item
Description
Voltage
x.x V
For Assistance 227
Type
Lithium-ion
Capacity
xxxx mAh
Dimensions (W x H x D)
Approx. xx.xx x xx.xx x x.xmm
Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Account Passwords
You will need to create passwords to protect access to your personal account information, your voicemail
account, and your data services account. As a customer, you enjoy unlimited access to all your
information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
com/ (Click Register and follow the prompts to get started.) If you are not the account
owner (if someone else receives the bill for your service), you can get a sub-account password at
com/
Voicemail Passcode
You’ll create your voicemail passcode when you set up your voicemail. See Voicemail Setup for more
information on your voicemail passcode.
Data Services Password
With your phone, you may elect to set up an optional data services password to control access and
authorize purchases.
For more information, or to change your passwords, sign on to com/
Manage Your Account
Manage your account from your computer, your phone, or any other phone.
Online: com/
● Access your account information.
● Check your minutes used (depending on your service plan).
● View and pay your bill.
● Enroll in online billing and automatic payment.
● Purchase accessories.
For Assistance 228
● Shop for the latest phones.
● View available service plans and options.
● Learn more about data services and other products like games, ringtones, screen savers, and
more.
From Your Phone
1. From home, tap Phone > DIALPAD tab.
2. Do any of the following:
Tap to access a summary of your service plan or get answers
to other questions.
Tap to access the “Pay My Bill” section of Zone to make a
payment.
Tap to check minute usage and account balance.
Support Services
411 and Operator Services let you easily access information and calling assistance from
your phone.
411
411 gives you access to a variety of services and information, including residential, business, and
government listings; movie listings or showtimes; driving directions, restaurant reservations, and major
local event information. You can get up to three pieces of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use 411, and you will be billed for airtime.
■ From home, tap Phone > DIALPAD tab, and then tap .
Operator Services
Operator Services provides assistance when you place collect calls or when you place calls billed
to a local telephone calling card or third party.
■ From home, tap Phone > DIALPAD tab, and then tap .
For more information or to see the latest in products and services, visit us online at com/
For Assistance 229
Copyright Information
©2016 and the logo are trademarks of Other marks are trademarks of their
respective owners.
© 2016 Kyocera Corporation. All rights reserved. KYOCERA is a registered trademark of Kyocera
Corporation. All other trademarks are the property of their respective owners.
Android, Google Play, Google Maps, Gmail, YouTube and other marks are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Kyocera Corporation is under license. Other trademarks and trade names are those
of their respective owners.
Bluetooth QD ID (Qualified Design ID): 83110
PhotoSolid®, the image stabilization technology product, is a product of Morpho, Inc. "PhotoSolid®" is a
registered trademark of Morpho, Inc.
"MovieSolid®", the motion video stabilizing technology product, is a product of Morpho, Inc. "MovieSolid®"
is a registered trademark of Morpho, Inc.
"Morpho HDR"™, the high dynamic range technology product, is a product of Morpho, Inc. "Morpho
HDR"™ is a trademark of Morpho,Inc.
"PhotoScouter®", the image classifying technology product, is a product of Morpho, Inc. "PhotoScouter®"
is a registered trademark of Morpho, Inc.
"Morpho Panorama Giga Pixel"™, a high resolution panorama image generation technology product, is a
product of Morpho, Inc. "Morpho Panorama Giga Pixel"™ is a trademark of Morpho, Inc.
"Morpho Rapid Effect"™, a visual effect technology product, is a product of Morpho, Inc. "Morpho Rapid
Effect"™ is a trademark of Morpho, Inc
The biometric fingerprint sensor in this phone is provided by Fingerprint Cards AB containing FPC
OneTouch®..
For Assistance 230
microSD, microSDHC and microSDXC Logos are trademarks of SD-3C, LLC.
Index 231
Index
3-way Calling, 62
4G, 99
Accessibility, 209
Accessory Port, 4
Accounts
Add new, 202
Manage, 202
Settings, 201
Activation, 17
Airplane Mode, 26
Alarm, 148
Answer a Call, 53
Apps
Find and install, 32
Request refunds, 33
Uninstall, 34
Update, 33
Back Up Phone, 199
Battery
Settings, 187
Bluetooth
Connect, 123
Receive information, 126
Send information, 125
Settings, 171
Share pictures and videos, 135
Turn on or off, 121
Brightness, 183
Calculator, 146
Calendar, 140
Add event, 140
Sync Exchange ActiveSync calendar, 143
View events, 142
Call Forwarding, 63
Call Waiting, 62
Caller ID, 62
Camera, 128
Settings, 137
Take a picture, 129
Viewfinder, 128
Car Kit
Connect, 123
Charger Port, 4
Chrome, 102
Cleaning
alcohol, 220
mild dish detergent, 216
sanitizer wipe, 220
Cleaning Procedure, 215
cleaning, 216
drying, 221
precautions, 215
tested products, 223
Clock
Alarm, 148
Stopwatch, 150
Timer, 150
World Clock, 149
Conference Calling, 62
Contacts, 70
Add a Group Contact, 78
Add contact, 70
Delete, 77
Edit, 74
Edit a Group Contact, 78
Import, 81
Make call from, 55
Save a phone number, 71
Share, 80
View, 72
Credentials, 192
Data Services, 99
Password, 227
Status indicators, 101
User name, 100
Data Usage Settings, 172
Date and Time, 208
Device Administrators, 192
Drag, 15
Drying, 221
Editing Text, 29
Email
Add a Corporate Account, 96
Send Gmail, 87
Emergency Alerts, 178
Emergency Numbers, 53
Encrypt Device, 192
Enhanced 9-1-1 (E 9-1-1), 53
Enter Text, 26
Exchange ActiveSync
Index 232
Add account, 96
Features, 97
Extended Home Screen, 40
Factory Data Reset, 201
Files
Transfer between phone and computer, 113
Flick, 15
Folders, 48
Font
Size, 183
Global Roaming Mode, 106
Gmail
Archive threads, 90
Create account, 30
Delete threads, 92
Labels, 90
Mute threads, 91
New messages, 89
Read and reply, 89
Read messages, 89
Report spam, 93
Search, 92
Send message, 87
Share pictures, 134
Switch accounts, 94
Google
Chrome, 102
Create account, 30
Hangouts, 103
Sign in, 31
Voice search, 145
Google Keyboard, 26, 204
Google Maps, 144
Google Play
Find and install apps, 32
Help, 34
Store, 31
Google Play Music, 156
Google Search, 145
Google Voice Typing, 28, 204
GPS Satellites, 190
Hangouts, 103
Headset
Connect, 123
Headset Jack, 4
Home Screen, 39
Add Folders, 48
Add Shortcuts, 47
Add Widgets, 48
Customize, 46
Extended, 40
Hotspot, 119
Settings, 170
Import Contacts, 81
Incoming Call
Answer, 53
Reject, 54
Input Settings, 204
International Data Roaming, 110
Keyboard
Default settings, 204
Google Keyboard, 26
Touchscreen, 26
Language, 204
Language Settings, 204
Location
GPS satellites, 190
Wireless networks, 190
Location Services, 190
Lock Screen
Options menu, 198
Maps, 144
Memory, 185
Messaging, 83
microSD Card
Unmount, 11
MMS
Options, 86
Send messages, 83
Mobile Hotspot, 119
Multimedia Messaging
Share pictures and videos, 134
Music
Google Play Music, 156
Music Plus, 160
NASCAR MOBILE, 163
Navigation, 143
Google Maps, 144
Notification Icons, 44
Notification Panel, 44
Notifications, 44
Phone
Dialpad, 51
Phone Calls, 51
Answer, 53
Emergency numbers, 53
Speed Dial Number, 56
Using contacts, 55
Index 233
Using phone keypad, 51
with Pauses, 56
Phone Layout (illustration), 3
Phone Number
Save to contacts, 71
Phone Status, 211
Phone Update
PRL, 38
Profile, 38
Software, 36
Photos, 131
View pictures and videos, 131
Pictures
Share via Bluetooth, 135
Share via Gmail, 134
Share via messaging, 134
Take with camera, 129
View, 131
Pinch, 16
Play Music, 156
Play Store, 31
Find and install apps, 32
Plus (+) Code Dialing, 108
Pointer Speed, 204
Power key, 5
Power Off, 12
Power On, 12
PRL Update, 38
Reject Incoming Call, 54
Ringtone, 180
Rotate, 15
Save a Phone Number, 71
Screen Lock, 193
Screen Unlock
Swipe, 194
Screen Unlock Password, 196
Screen Unlock Pattern, 194
Screen Unlock PIN, 196
SD Card
Unmount, 11
Search
Google, 145
Secure Credential Storage, 175
Security Settings, 191
Settings
Overview, 166
Setup Screens, 18
Share
Contacts, 80
SIM Card, 105
Slide, 14
Sound Settings, 180
Speaker, 4
Spread, 16
411, 228
Account
Management, 227
Passwords, 227
Music Plus, 160
Operator Services, 228
Worldwide Wireless Service, 105
Zone, 163
Status Bar, 42
Status Icons, 43
Stopwatch, 150
Storage
Settings, 185
Swipe, 14
Synchronize
Exchange ActiveSync, 97
Tap, 13
Tethering, 120
Text Editing, 29
Text Entry, 26
Text Messaging
Conversations, 85
Draft messages, 84
Notifications, 84
Options, 86
Send messages, 83
Text-to-Speech, 204
Timer, 150
Touch and Hold, 14
Touchscreen
Keyboard, 26
Turn off, 34
Turn on, 34
TTY Mode, 67
Turn Device Off, 12
Turn Device On, 12
Typing, 26
Vibration Pattern, 180
Video Camera
Record video, 129
Videos
Record, 129
Share via Bluetooth, 135
Share via messaging, 134
Index 234
Share via YouTube, 136
View, 131
Visual Voicemail, 58
Options, 60
Review, 59
Set up, 59
Settings, 61
Voice Search, 145
Voice Typing, 28, 204
Voicemail
Display name, 61
Greeting, 61
International, 108
Passcode, 227
Setup, 57
Volume, 180
Button, 5
VPN, 175
Add connection, 175
Connect or disconnect, 176
Prepare for connection, 175
Secure credential storage, 175
Wallpaper, 46, 183
Widgets, 48
Wi-Fi, 114
Settings, 168
Turn on and connect, 114
World Clock, 149
YouTube, 161
Share videos, 136
Zoom, 16

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