Lenovo E560P S5 Ug En User Manual (English) Guide Think Pad (Think Pad) Type 20G5

2016-10-11

User Manual: Lenovo E560P S5 Ug En (English) User Guide - ThinkPad E560p E560p (ThinkPad) - Type 20G5 ThinkPad E560p, 20G5

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ThinkPad E560p and S5 User Guide

Note: Before using this information and the product it supports, be sure to read and understand the following:
• Safety, Warranty, and Setup Guide
• Regulatory Notice
•

“Important safety information” on page vi

• Appendix F “Notices” on page 135
The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo®
Support Web site at:
http://www.lenovo.com/UserManuals

Second Edition (July 2016)
© Copyright Lenovo 2016.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration
“GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents
Read this first . . . . . . . . . . . . . . v
Important safety information . . . . . . . .
Conditions that require immediate action .
Safety guidelines . . . . . . . . . . .
Service and upgrades . . . . . . . . .
Power cords and power adapters . . . .
Extension cords and related devices . . .
Plugs and outlets . . . . . . . . . . .
Power supply statement . . . . . . . .
External devices . . . . . . . . . . .
General battery notice . . . . . . . . .
Notice for built-in rechargeable battery . .
Notice for non-rechargeable coin-cell battery
Heat and product ventilation . . . . . .
Electrical current safety information . . .
Liquid crystal display (LCD) notice . . . .
Using headphones or earphones. . . . .
Additional safety information . . . . . .

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Chapter 1. Product overview . . . . . . 1
Locating computer controls, connectors, and
indicators. . . . . . . . . . . . . . . .
Front view for models with a 2D camera . .
Front view for models with a 3D camera . .
Right-side view. . . . . . . . . . . .
Left-side view . . . . . . . . . . . .
Bottom view . . . . . . . . . . . . .
Status indicators . . . . . . . . . . .
Locating important product information . . . .
Machine type and model information . . .
FCC ID and IC Certification information . .
Labels for the Windows operating systems .
Features . . . . . . . . . . . . . . . .
Specifications . . . . . . . . . . . . . .
Operating environment . . . . . . . . . .
Lenovo programs . . . . . . . . . . . .
Accessing Lenovo programs . . . . . .
An introduction to Lenovo programs . . .

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Chapter 2. Using your computer . . .
Registering your computer . . .
Frequently asked questions . .
Getting help about the Windows
system . . . . . . . . . . .
Special keys . . . . . . . .
ThinkPad pointing device . . .
TrackPoint pointing device .

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operating
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Trackpad . . . . . . . . . . . . .
Trackpad touch gestures . . . . . . .
Customizing the ThinkPad pointing device
Replacing the cap of pointing stick . . .
Power management . . . . . . . . . .
Using the ac power . . . . . . . . .
Checking the battery status . . . . . .
Charging the battery . . . . . . . .
Maximizing the battery life . . . . . .
Managing the battery power . . . . .
Power-saving modes . . . . . . . .
Handling the battery. . . . . . . . .
Connecting to the network . . . . . . . .
Ethernet connections . . . . . . . .
Wireless connections . . . . . . . .
Using an external display . . . . . . . .
Connecting an external display . . . .
Choosing a display mode . . . . . .
Changing display settings . . . . . .
Using audio features . . . . . . . . . .
Using the camera . . . . . . . . . . .
Using a flash media card. . . . . . . . .
Inserting a flash media card . . . . . .
Removing a flash media card . . . . .

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Chapter 3. Enhancing your
computer . . . . . . . . . . . . . . .

Finding ThinkPad options . . . . . . . . . .

Chapter 4. You and your computer . .

Accessibility and comfort .
Ergonomic information.
Comfort . . . . . .
Accessibility information
Traveling with your computer
Travel tips . . . . . .
Travel accessories . .

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Chapter 5. Security . . . . . . . . . .

Attaching a mechanical lock
Using passwords. . . . .
Typing passwords . .
Power-on password . .
Supervisor password .
Hard disk passwords .
Hard disk security . . . .
Setting the security chip . .

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Notice on deleting data from your internal storage
drive. . . . . . . . . . . . . . . . . . .
Using firewalls . . . . . . . . . . . . . . .
Protecting data against viruses . . . . . . . .

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Chapter 6. Advanced configuration . .

Installing a new operating system . . . . . .
Installing the Windows 7 operating system .
Installing the Windows 10 operating system
Installing device drivers . . . . . . . . . .
Using the ThinkPad Setup program . . . . .
Main menu . . . . . . . . . . . . .
Config menu. . . . . . . . . . . . .
Date and Time menu . . . . . . . . .
Security menu . . . . . . . . . . . .
Startup menu . . . . . . . . . . . .
Restart menu . . . . . . . . . . . .
Updating the UEFI BIOS . . . . . . . .
Using system management. . . . . . . . .

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Chapter 7. Preventing problems . . .

General tips for preventing problems . . .
Making sure device drivers are up-to-date .
Taking care of your computer . . . . . .
Cleaning the cover of your computer .

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Chapter 8. Troubleshooting computer
problems . . . . . . . . . . . . . . .

Diagnosing problems . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . .
Computer stops responding . . . . . . .
Spills on the keyboard . . . . . . . . . .
Error messages . . . . . . . . . . . .
Errors without messages . . . . . . . . .
Beep errors . . . . . . . . . . . . . .
Memory module problems . . . . . . . .
Networking problems . . . . . . . . . .
Problems with the keyboard and other pointing
devices . . . . . . . . . . . . . . . .
Problems with the display and multimedia
devices . . . . . . . . . . . . . . . .
Battery and power problems . . . . . . .
Problems with drives and other storage
devices . . . . . . . . . . . . . . . .
A software problem . . . . . . . . . . .
Problems with ports and connectors . . . .

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Chapter 9. Recovery overview . . . .

Recovery overview for the Windows 7 operating
system . . . . . . . . . . . . . . . . . .
Creating and using a recovery media . . . .
Performing backup and recovery operations .

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ThinkPad E560p and S5 User Guide

Using the Rescue and Recovery workspace .
Creating and using a rescue medium . . . .
Reinstalling preinstalled programs and device
drivers . . . . . . . . . . . . . . . .
Solving recovery problems . . . . . . . .
Recovery overview for the Windows 10 operating
system . . . . . . . . . . . . . . . . . .
Resetting your computer . . . . . . . . .
Using advanced startup options . . . . . .
Recovering your operating system if Windows
10 fails to start . . . . . . . . . . . . .
Creating and using a recovery USB drive . .

Chapter 10. Replacing devices . . .
Static electricity prevention . . . .
Disabling the built-in battery . . .
Replacing the keyboard . . . . .
Replacing the internal storage drive
Replacing a memory module . . .

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Chapter 11. Getting support . . . .
Before you contact Lenovo . .
Getting help and service . . .
Using diagnostic programs
Lenovo Support Web site.
Calling Lenovo . . . . .
Purchasing additional services

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Appendix A. Regulatory
information . . . . . . . . . . . . .
Location of the UltraConnect wireless antennas . .
Wireless related information . . . . . . . . .
Wireless-radio compliance information . . .
Locating wireless regulatory notices . . . .
Certification related information . . . . . . . .
Export classification notice . . . . . . . . . .
Electronic emission notices. . . . . . . . . .
Federal Communications Commission
Declaration of Conformity . . . . . . . .
Industry Canada Class B emission compliance
statement . . . . . . . . . . . . . . .
European Union - Compliance to the
Electromagnetic Compatibility (EMC) Directive
or Radio Equipment Directive . . . . . . .
German Class B compliance statement . . .
Class 1 laser product compliance
statement . . . . . . . . . . . . . . .
Korea Class B compliance statement . . . .
Japan VCCI Class B compliance statement . .
Japan compliance statement for products
which connect to the power mains with
rated current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . .

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Japan notice for ac power cord . .
Lenovo product service information
Taiwan . . . . . . . . . . . .
Eurasian compliance mark . . . . . .
Brazil audio notice . . . . . . . . .

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Appendix C. Restriction of Hazardous
Substances Directive (RoHS) . . . . 129

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European Union RoHS
Turkish RoHS . . . .
Ukraine RoHS . . . .
India RoHS . . . . .
China RoHS. . . . .

Appendix B. WEEE and recycling
statements . . . . . . . . . . . . .
Important WEEE information . . . . . . . . .
Recycling information for China . . . . . . . .
Recycling information for Japan . . . . . . . .
Recycling information for Brazil . . . . . . . .
Battery recycling information for Taiwan . . . . .
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . .
Battery recycling information for the United States
and Canada . . . . . . . . . . . . . . . .

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Appendix D. ENERGY STAR model
information . . . . . . . . . . . . .

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Appendix E. Trademarks . . . . . .

133

Appendix F. Notices . . . . . . . . .

135

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iii

ThinkPad E560p and S5 User Guide

Read this first
Be sure to follow the important tips given here to get the most use and enjoyment out of your computer.
Failure to do so might lead to discomfort or injury, or cause your computer to fail.
Protect yourself from the heat that your computer generates.
When your computer is turned on or the battery is charging, the base, the palm
rest, and some other parts may become hot. The temperature they reach
depends on the amount of system activity and the level of charge in the battery.
Extended contact with your body, even through clothing, could cause
discomfort or even a skin burn.
• Avoid keeping your hands, your lap, or any other part of your body in
contact with a hot section of the computer for any extended time.
• Periodically take hands from using the keyboard by lifting your hands from
the palm rest.

Protect yourself from the heat generated by the ac power adapter.
When the ac power adapter is connected to an electrical outlet and your
computer, it generates heat.
Extended contact with your body, even through clothing, may cause a skin
burn.
• Do not place the ac power adapter in contact with any part of your body
while it is in use.
• Never use it to warm your body.

Prevent your computer from getting wet.

To avoid spills and the danger of electrical shock, keep liquids away from your
computer.

Protect the cables from being damaged.
Applying strong force to cables may damage or break them.
Route communication lines, or the cables of an ac power adapter, a mouse, a
keyboard, a printer, or any other electronic device, so that they cannot be walked
on, tripped over, pinched by your computer or other objects, or in any way
subjected to treatment that could interfere with the operation of your computer.

Protect your computer and data when moving it.
Before moving a computer equipped with an internal storage drive (such as a
hard disk drive or solid-state drive), do one of the following:
• Turn off the computer.
• Put the computer in sleep mode.
• Put the computer in hibernation mode.
This will help to prevent damage to the computer, and possible loss of data.

Handle your computer gently.

Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on
your computer, display, or external devices.

Carry your computer carefully.

• Use a quality carrying case that provides adequate cushioning and protection.
• Do not pack your computer in a tightly packed suitcase or bag.
• Before putting your computer in a carrying case, make sure that it is off, in sleep
mode, or in hibernation mode. Do not put a computer in a carrying case while it
is turned on.

Important safety information
Note: Read the important safety information first.

This information can help you safely use your notebook computer. Follow and retain all information included
with your computer. The information in this document does not alter the terms of your purchase agreement
or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty,
and Setup Guide that comes with your computer.
Customer safety is important. Our products are developed to be safe and effective. However, personal
computers are electronic devices. Power cords, power adapters, and other features can create potential
safety risks that can result in physical injury or property damage, especially if misused. To reduce these
risks, follow the instructions included with your product, observe all warnings on the product and in the
operating instructions, and review the information included in this document carefully. By carefully following
the information contained in this document and provided with your product, you can help protect yourself
from hazards and create a safer computer work environment.
Note: This information includes references to power adapters and batteries. In addition to notebook
computers, some products (such as speakers and monitors) ship with external power adapters. If you have
such a product, this information applies to your product. In addition, computer products contain a coin-sized
internal battery that provides power to the system clock even when the computer is unplugged, so the
battery safety information applies to all computer products.

ThinkPad E560p and S5 User Guide

Conditions that require immediate action
Products can become damaged due to misuse or neglect. Some product damage is serious enough
that the product should not be used again until it has been inspected and, if necessary, repaired by
an authorized servicer.
As with any electronic device, pay close attention to the product when it is turned on. On very rare
occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you
might hear sounds like popping, cracking or hissing. These conditions might merely mean that an
internal electronic component has failed in a safe and controlled manner. Or, they might indicate
a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself.
Contact the Customer Support Center for further guidance. For a list of Service and Support phone
numbers, see the following Web site:
http://www.lenovo.com/support/phone
Frequently inspect your computer and its components for damage or wear or signs of danger.
If you have any question about the condition of a component, do not use the product. Contact
the Customer Support Center or the product manufacturer for instructions on how to inspect the
product and have it repaired, if necessary.
In the unlikely event that you notice any of the following conditions, or if you have any safety
concerns with your product, stop using the product and unplug it from the power source and
telecommunication lines until you can speak to the Customer Support Center for further guidance.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are
cracked, broken, or damaged.
• Signs of overheating, smoke, sparks, or fire.
• Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign
substances on the battery.
• A cracking, hissing or popping sound, or strong odor that comes from the product.
• Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord or
power adapter.
• The computer product, power cord, or power adapter has been exposed to water.
• The product has been dropped or damaged in any way.
• The product does not operate normally when you follow the operating instructions.
Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for
or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions,
or until you get a suitable replacement.

Safety guidelines
Always observe the following precautions to reduce the risk of injury and property damage.

Service and upgrades
Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or
your documentation. Only use a Service Provider who is approved to repair your particular product.
Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are
referred to as options. Replacement parts approved for customer installation are referred to as Customer
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for
customers to install options or replace CRUs. You must closely follow all instructions when installing or
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a
product are zero. Before you remove the covers from a product equipped with a power cord, always make
© Copyright Lenovo 2016

vii

sure that the power is turned off and that the product is unplugged from any power source. If you have
any questions or concerns, contact the Customer Support Center.
Although there are no moving parts in your computer after the power cord has been disconnected, the
following warnings are required for your safety.

CAUTION:
Hazardous moving parts. Keep fingers and other body parts away.
CAUTION:

Before you open the computer cover, turn off the computer and wait several minutes until the
computer is cool.

Power cords and power adapters
DANGER
Use only the power cords and power adapters supplied by the product manufacturer.
The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or
better. For other countries, the suitable types shall be used accordingly.
Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in
ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Protect power cords and power adapters from liquids. For instance, do not leave your power cord
or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers.
Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed
by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector
terminals on a power adapter, which can eventually result in overheating.
Always connect power cords and signal cables in the correct order and ensure that all power cord
connectors are securely and completely plugged into receptacles.
Do not use any power adapter that shows corrosion at the ac input pins or shows signs of
overheating (such as deformed plastic) at the ac input pins or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show signs of corrosion or
overheating or where the power cord appears to have been damaged in any way.

viii

ThinkPad E560p and S5 User Guide

Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips
are used, the load should not exceed the power strip input rating. Consult an electrician for more information
if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets
DANGER
If a receptacle (power outlet) that you intend to use with your computer equipment appears to be
damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain
a replacement.
Do not share an electrical outlet with other home or commercial appliances that draw large amounts
of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
Some products are equipped with a three-pronged plug. This plug fits only into a grounded
electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into
a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an
approved outlet adapter or to replace the outlet with one that enables this safety feature. Never
overload an electrical outlet. The overall system load should not exceed 80 percent of the branch
circuit rating. Consult an electrician for more information if you have questions about power loads
and branch circuit ratings.
Be sure that the power outlet you are using is properly wired, easily accessible, and located close
to the equipment. Do not fully extend power cords in a way that will stress the cords.
Be sure that the power outlet provides the correct voltage and current for the product you are
installing.
Carefully connect and disconnect the equipment from the electrical outlet.

Power supply statement
DANGER
Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with
one of these parts, contact a service technician.

External devices
CAUTION:
Do not connect or disconnect any external device cables other than USB and 1394 cables while the
computer power is on; otherwise, you might damage your computer. To avoid possible damage to
attached devices, wait at least five seconds after the computer is shut down to disconnect external
devices.

General battery notice
DANGER
Batteries supplied by Lenovo for use with your product have been tested for compatibility and
should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a
disassembled or modified battery is not covered by the warranty.
Battery abuse or mishandling can cause overheat, liquid leakage, or an explosion. To avoid possible
injury, do the following:
• Do not open, dissemble, or service any battery.
• Do not crush or puncture the battery.
• Do not short-circuit the battery, or expose it to water or other liquids.
• Keep the battery away from children
• Keep the battery away from fire.
Stop using the battery if it is damaged, or if you notice any discharge or the buildup of foreign
materials on the battery leads.
Store the rechargeable batteries or products containing the rechargeable batteries at room
temperature, charged to approximately 30 to 50% of capacity. We recommend that the batteries be
charged about once per year to prevent overdischarge.
Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply
with local ordinances or regulations.

Notice for built-in rechargeable battery
DANGER
Do not attempt to replace the built-in rechargeable battery. Replacement of the battery must be
done by a Lenovo-authorized repair facility or technician.
Only recharge the battery strictly according to instructions included in the product documentation.
The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local
laws and regulations.

ThinkPad E560p and S5 User Guide

Notice for non-rechargeable coin-cell battery
DANGER
If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains
a small amount of harmful substance.
Do not heat to more than 100°C (212°F).
The following statement applies to users in the state of California, U.S.A.
California Perchlorate Information:
Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.
Perchlorate Material - special handling may apply, See
www.dtsc.ca.gov/hazardouswaste/perchlorate

Heat and product ventilation
DANGER
Computers, ac power adapters, and many accessories can generate heat when turned on and when
batteries are charging. Notebook computers can generate a significant amount of heat due to their
compact size. Always follow these basic precautions:
• When your computer is turned on or the battery is charging, the base, the palm rest, and some
other parts may become hot. Avoid keeping your hands, your lap, or any other part of your
body in contact with a hot section of the computer for any extended length of time. When you
use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time.
Your computer generates some heat during normal operation. The amount of heat depends on
the amount of system activity and the battery charge level. Extended contact with your body,
even through clothing, could cause discomfort or even a skin burn. Periodically take breaks
from using the keyboard by lifting your hands from the palm rest; and be careful not to use
the keyboard for any extended length of time.
• Do not operate your computer or charge the battery near flammable materials or in explosive
environments.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and
reliable operation. These features might inadvertently become blocked by placing the product on
a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features.
• When the ac power adapter is connected to an electrical outlet and your computer, it generates
heat. Do not place the adapter in contact with any part of your body while using it. Never use the
ac power adapter to warm your body. Extended contact with your body, even through clothing,
may cause a skin burn.
For your safety, always follow these basic precautions with your computer:
• Keep the cover closed whenever the computer is plugged in.
• Regularly inspect the outside of the computer for dust accumulation.
• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be
required for computers in dusty or high-traffic areas.
• Do not restrict or block any ventilation openings.

• Do not operate your computer inside furniture, as this might increase the risk of overheating.
• Airflow temperatures into the computer should not exceed 35°C (95°F).

Electrical current safety information
DANGER
Electric current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
• Do not use your computer during a lightning storm.
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• Whenever possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached power cords, battery, and all the cables before you open the device
covers, unless instructed otherwise in the installation and configuration procedures.
• Do not use your computer until all internal parts enclosures are fastened into place. Never use
the computer when internal parts and circuits are exposed.

DANGER
Connect and disconnect cables as described in the following procedures when installing, moving,
or opening covers on this product or attached devices.
To connect:

To disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

2. First, remove power cords from outlets.

3. Attach signal cables to connectors.

3. Remove signal cables from connectors.

4. Attach power cords to outlets.

4. Remove all cables from devices.

5. Turn devices ON.
The power cord must be disconnected from the wall outlet or receptacle before installing all other
electrical cables connected to the computer.
The power cord may be reconnected to the wall outlet or receptacle only after all other electrical
cables have been connected to the computer.

DANGER
During electrical storms, do not perform any replacement and do not connect or disconnect the
telephone cable from the telephone outlet on the wall.

xii

ThinkPad E560p and S5 User Guide

Liquid crystal display (LCD) notice
CAUTION:
The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break.
If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash
the affected areas with water for at least 15 minutes; if any symptoms are present after washing,
get medical care.
Note: For products with mercury-containing fluorescent lamps (for example, non-LED), the fluorescent lamp
in the liquid crystal display (LCD) contains mercury; dispose of according to local, state, or federal laws.

Using headphones or earphones
CAUTION:
Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of
the equalizer to maximum increases the earphone and headphone output voltage and the sound
pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.
Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the
output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The
headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification
limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against
hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7
limits) for a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN
50332-2 can be dangerous due to excessive sound pressure levels.
If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of
the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5
Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to
excessive sound pressure levels.

Additional safety information
DANGER
Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger
of suffocation.
Glass parts notice
CAUTION:
Some parts of your product may be made of glass. This glass could break if the product is dropped
on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove
it. Stop using your product until the glass is replaced by trained service personnel.

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ThinkPad E560p and S5 User Guide

Chapter 1. Product overview
This chapter contains the following topics:
•

“Locating computer controls, connectors, and indicators” on page 1

•

“Locating important product information” on page 9

•

“Features” on page 11

•

“Specifications” on page 12

•

“Operating environment” on page 12

•

“Lenovo programs” on page 13

Locating computer controls, connectors, and indicators
This section introduces the computer hardware features to give you the basic information you need to
start using the computer.

Front view for models with a 2D camera

1 Microphones

2 2D camera

4 Power button

TrackPoint®

pointing stick

5 System-status indicator

6 TrackPoint buttons

7 Trackpad

8 Speakers

Microphones

The microphones capture sound and voice when used with a program capable of handling audio.

2D camera

Use the camera to take pictures or hold a video conference. For more information, see “Using the camera”
on page 33.
ThinkPad pointing device
3
6
7

TrackPoint pointing stick
TrackPoint buttons
Trackpad

The keyboard contains the Lenovo unique ThinkPad® pointing device. Pointing, selecting, and dragging are
all part of a single process that you can perform without moving your fingers from a typing position. For
more information, see “ThinkPad pointing device” on page 21.
4

Power button

Press the power button to turn on the computer or put the computer into sleep mode. For how to turn off the
computer, see “Frequently asked questions” on page 17.
If your computer is completely unresponsive, you can turn off the computer by pressing and holding the
power button for four or more seconds. If the computer cannot be turned off, see “Computer stops
responding” on page 77 for more information.
You also can define what the power button does. For example, by pressing the power button, you can turn
off the computer or put the computer into sleep or hibernation mode. To change what the power button
does, do the following:
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small
icons.
2. Click Power Options ➙ Choose what the power buttons do.
3. Follow the instructions on the screen.
5

System-status indicator

The illuminated dot on the ThinkPad logo functions as a system-status indicator. For more information, see
“Status indicators” on page 7.
8

Speakers

Your computer is equipped with a pair of stereo speakers.

ThinkPad E560p and S5 User Guide

Front view for models with a 3D camera

1 Microphones

2 3D camera

3 Infrared camera

4 Color camera

5 Infrared laser projector

6 TrackPoint pointing stick

7 Power button

8 System-status indicator

9 TrackPoint buttons

10 Trackpad

11 Speakers
1

Microphones

The microphones capture sound and voice when used with a program capable of handling audio.
2

3D camera

Infrared camera
Color camera
5 Infrared laser projector
4

Some models come with a 3D camera 1 . Consisted of an infrared camera 2 , a color camera 3 , and an
infrared laser projector 4 , the 3D camera enables you to interact with your computer easily and conveniently.
The 3D camera supports all functions of a 2D camera. Use the 3D camera to take pictures or hold a video
conference. For more information, see “Using the camera” on page 33.
ThinkPad pointing device
6

TrackPoint pointing stick
TrackPoint buttons
10 Trackpad
9

The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all
part of a single process that you can perform without moving your fingers from a typing position. For more
information, see “ThinkPad pointing device” on page 21.
Chapter 1. Product overview

Power button

System-status indicator

The illuminated dot on the ThinkPad logo functions as a system-status indicator. For more information, see
“Status indicators” on page 7.
11

Speakers

Your computer is equipped with a pair of stereo speakers.

Right-side view

1 Universal Serial Bus (USB) 3.0 connectors

2 Media-card slot

3 Fan louvers

4 Security-lock slot

USB 3.0 connectors

The USB 3.0 connector is used for connecting USB-compatible devices, such as a USB printer or a digital
camera.
Note: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward.
Otherwise the connector might get damaged.
2

Media-card slot

Your computer has a media-card slot. Insert your flash media card into the media-card slot to read the data
on the card. For more information, see “Using a flash media card” on page 34.
3

Fan louvers

The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling,
especially the cooling of the microprocessor.

ThinkPad E560p and S5 User Guide

Note: To ensure proper airflow, do not place any obstacle in front of the fan louvers.
4

Security-lock slot

To protect your computer from theft, purchase a security cable lock that fits this security-lock slot to lock
your computer to a stationary object.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security
feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance
of the locking device and security feature.

Left-side view

1 ac power connector

2 Fan louvers

3 High-definition multimedia interface (HDMI™)
connector

4 Ethernet connector

5 Always On USB 3.0 connector

6 Audio connector

ac power connector

When the ac power adapter is connected to the ac power connector, it provides power to the computer
and charges the battery.
2

Fan louvers

The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling,
especially the cooling of the microprocessor.
Note: To ensure proper airflow, do not place any obstacle in front of the fan louvers.
3

HDMI connector

Use the HDMI connector to connect the computer to an HDMI-compatible audio device or video monitor,
such as a high-definition television (HDTV).
4

Ethernet connector

Connect the computer to a local area network (LAN) with the Ethernet connector.
DANGER
To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.
You can only connect an Ethernet cable to this connector.
The Ethernet connector has two indicators that show the status of the network connection. When the green
indicator is on, it indicates that the computer is connected to a LAN and a session with the network is
available. When the indicator blinks yellow, data is being transmitted.

Chapter 1. Product overview

Always On USB 3.0 connector

By default, the Always On USB 3.0 connector enables you to charge some mobile digital devices and
smartphones in the following situations:
• When your computer is on or in sleep mode
• When your computer is in hibernation mode or is turned off, but connected to ac power
If you want to charge these devices when your computer is in hibernation mode or is turned off, and the
computer is not connected to ac power, do the following:
• For Windows® 7: Start the Power Manager program, click the Global Power Settings tab, and then
follow the instructions on the screen.
• For Windows 10: Start the Lenovo Settings program, click Power, and then follow the instructions on
the screen.
For instructions on how to start the programs, see “Accessing Lenovo programs” on page 13.
Note: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward.
Otherwise the connector might get damaged.
6

Audio connector

Connect headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to
listen to the sound from the computer.
Notes:
• If you are using a headset with a function switch, do not press this switch while using the headset. If
you press it, the headset microphone will be disabled, and the integrated microphones on the computer
will be enabled instead.
• The audio connector does not support a conventional microphone. For more information, see “Using
audio features” on page 33.

Bottom view

ThinkPad E560p and S5 User Guide

1 Memory-upgrade slots

2 Emergency-reset hole

3 M.2 solid state drive

4 Battery

5 Internal storage drive
1

Memory-upgrade slots

You can increase the amount of memory in your computer by installing a memory module in the
memory-upgrade slot. Memory modules are available as options from Lenovo.
2

Emergency-reset hole

If the computer stops responding and you cannot turn it off by pressing the power button, remove the
ac power adapter first. Then insert a needle or a straightened paper clip into the emergency-reset hole
to reset the computer.
3

M.2 solid state drive

Some models have an M.2 solid-state drive for data storage.
4

Battery

Use your computer with battery power whenever ac power is unavailable.
5

Internal storage drive

Depending on the model, the computer might have a large-capacity, customer-upgradable hard disk drive
that can meet various storage demands.
Some models are equipped with a hybrid drive, which is a storage device that combines NAND flash
solid-state memory with hard disk drive technology.
Note: The hidden service partition is the reason why there is less free space than expected on your storage
drive. This reduction is more noticeable on the solid-state drive because of its smaller capacity.

Status indicators
This topic helps you locate and identify the various status indicators on your computer.
Note: Depending on the model, your computer might look different from the following illustration.

Chapter 1. Product overview

Fn Lock indicator

The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys”
on page 19.
2

ac power-satus indicator

The ac power-status indicator shows the ac power charging status of the computer.
• Green: Connected to ac power (charging 80%–100%)
• Amber: Connected to ac power (charging 1%–80%)
• Off: Not connected to ac power (no charging)
3

Speaker-mute indicator

When the speaker-mute indicator is on, the speakers are muted.
4

Microphone-mute indicator

When the microphone-mute indicator is on, the microphones are muted.

ThinkPad E560p and S5 User Guide

Camera-status indicator

When the camera-status indicator is on, the camera is in use.
6

System-status indicators

The illuminated dots, one in the ThinkPad logo on the outer lid of your computer and the other on the palm
rest, show the system status of your computer:
• Blinks for three times: The computer is initially connected to power.
• On: The computer is on (in normal mode).
• Off: The computer is off or in hibernation mode.
• Blinks fast: The computer is entering hibernation mode.
• Blinks slowly: The computer is in sleep mode.

Locating important product information
This section provides information to help you locate the following labels that contain important product
information:

Machine type and model information
The machine type and model label identifies your computer. When you contact Lenovo for help, the machine
type and model information helps support technicians to identify your computer and provide faster service.
The following figure shows the location of the machine type and model of your computer.

FCC ID and IC Certification information
The FCC and IC Certification information is identified by a label located on the computer base cover as
shown in the following figure.

Chapter 1. Product overview

For a preinstalled wireless module, this label identifies the actual FCC ID and IC certification number for the
wireless module installed by Lenovo.
Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you
must contact Lenovo Service first. Lenovo is not responsible for any damage caused by unauthorized
replacement.

Labels for the Windows operating systems
Windows 7 Certificate of Authenticity: Computer models preinstalled with the Windows 7 operating
system have a Certificate of Authenticity label affixed to the computer cover or inside the battery
compartment. The Certificate of Authenticity is your indication that the computer is licensed for a Windows 7
product and is preinstalled with a Windows 7 genuine version. In some cases, an earlier Windows version
might be preinstalled under the terms of the Windows 7 Professional license downgrade rights. Printed on
the Certificate of Authenticity is the Windows 7 version for which the computer is licensed and the Product
ID. The Product ID is important in case you need to reinstall the Windows 7 operating system from a source
other than a Lenovo product recovery disc set.
Windows 10 Genuine Microsoft label: Depending on your geographic location, the date when your
computer was manufactured, and the version of Windows 10 that is preinstalled, your computer might have a
Genuine Microsoft® label affixed to its cover. See http://www.microsoft.com/en-us/howtotell/Hardware.aspx
for illustrations of the various types of Genuine Microsoft labels.
• In the People’s Republic of China, the Genuine Microsoft label is required on all computer models
preinstalled with any version of Windows 10.
• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed
for Windows 10 Pro.
The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not
genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the
information provided by Microsoft at http://www.microsoft.com/en-us/howtotell/default.aspx.
Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for
which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever
a Windows 10 product is installed, the installation program checks the computer firmware for a valid,
matching Product ID to complete the activation.

ThinkPad E560p and S5 User Guide

In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro
license downgrade rights.

Features
The computer features introduced in this section cover a variety of models. For your specific computer
model, some features might vary or not apply.
To view the system properties of your computer, do the following:
• For Windows 7: Open the Start menu, right-click Computer, and then click Properties.
• For Windows 10: Do either of the following:
– Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all
programs, and then click Settings ➙ System ➙ About.
– Right-click the Start button

. Then select System.

Memory
• Double Data Rate 4 (DDR4) Synchronous Dynamic (SD) Random Access Memory modules (RAM)
Storage device
• 2.5-inch form factor, 7-mm, 7.2-mm, or 9.5-mm height hard disk drive (available on some models)
• 2.5-inch form factor, 7-mm height solid-state drive (available on some models)
Display
The color display uses the Thin Film Transistor (TFT) technology.
• Display size: 15.6 inches (396.2 mm)
• Display resolution:
– LCD: Up to 3840 x 2160 or 1920 x 1080, depending on the model
– External monitor: Up to 4096 x 2160
• Brightness control
Keyboard
• 6-row keyboard
• ThinkPad pointing device (TrackPoint pointing device and trackpad)
• Function keys
• Numeric keypad
• White backlight and red backlight (available on some models)
Interface
• 4-in-1–digital-media-card reader
• ac power connector
• Audio connector
• HDMI connector
• Integrated microphones
• Always On USB 3.0 connector

Chapter 1. Product overview

• Two USB 3.0 connectors
• RJ45 Ethernet connector
• 2D camera or 3D camera, depending on the model
Note: The 3D camera is an infrared laser device.
Integrated wireless features
• Wireless LAN
• Bluetooth

Specifications
This section lists the physical specifications for your computer.
Size
• Width: 396 mm (15.6 inches)
• Depth: 258 mm (10.16 inches)
• Height: 25.8 mm (1.02 inches)
Heat output
• 90W (307 Btu/hr) maximum or 135W (461 Btu/hr) maximum (depending on the model)
Power source (ac power adapter)
• Sine-wave input at 50 to 60 Hz
• Input rating of the ac power adapter: 100 to 240 V ac, 50 to 60 Hz

Operating environment
This section provides information about the operating environment of your computer.
Environment:
• Maximum altitude without pressurization: 3048 m (10 000 ft)
• Temperature
– At altitudes up to 2438 m (8000 ft)
– Operating: 5.0°C to 35.0°C (41°F to 95°F)
– Storage: 5.0°C to 43.0°C (41°F to 109°F)
– At altitudes above 2438 m (8000 ft)
– Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)
Note: When you charge the battery, its temperature must be at least 10°C (50°F).
• Relative humidity:
– Operating: 8% to 80%
– Storage: 5% to 95%
If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.
Attention:
12

ThinkPad E560p and S5 User Guide

• Keep electrical appliances such as an electric fan, radio, air conditioner, and microwave oven away from
the computer. The strong magnetic fields generated by these appliances can damage the monitor and
data on the hard disk drive.
• Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled
on or in the computer or an attached device, a short circuit or other damage might occur.
• Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Lenovo programs
Your computer comes with Lenovo programs to help you work easily and securely.
Note: The available programs are subject to change without notice.
To learn more about the programs and other computing solutions offered by Lenovo, go to:
http://www.lenovo.com/support

Accessing Lenovo programs
To access Lenovo programs on your computer, do the following:
1. Click the Start button to open the Start menu. Locate a program by the program name.
2. If the program is not displayed on the Start menu, click All programs or All apps to display all programs.
3. If you still do not find the program in the program list, search for the program in the search box.
Some Lenovo programs are ready to be installed. You cannot find these programs through the above
methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC
Experience ➙ Lenovo Tools and follow the instructions on the screen.

An introduction to Lenovo programs
This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of
the programs might not be available.
Access Connections™
(Windows 7)

The Access Connections program is a connectivity assistant program for
creating and managing location profiles. Each location profile stores all the
network and Internet configuration settings needed for connecting to a network
infrastructure from a specific location such as a home or an office.
By switching between location profiles as you move your computer from place
to place, you can quickly and easily connect to a network with no need to
manually reconfigure your settings and restart the computer each time.

Active Protection System™
(Windows 7 and Windows 10)

The Active Protection System program protects your internal storage drive (such
as hard disk drive) when the shock sensor inside your computer detects a
condition that could damage the drive, such as system tilt, excessive vibration,
or shock.
The internal storage drive is less vulnerable to damage when it is not operating.
This is because when the internal storage drive is not operating, the system
stops it from spinning, and might also move the read and write heads of the
drive to areas that do not contain data.
As soon as the shock sensor senses that the environment is stable again
(minimal change in system tilt, vibration, or shock), it turns on the internal
storage drive.

Chapter 1. Product overview

Auto Scroll Utility
(Windows 7)
Communications Utility

This program enhances your experience with window operation. The window
position of a foreground application is automatically adjusted. The scroll bar on
a user interface is also automatically adjusted.
The Communications Utility program enables you to configure settings for the
integrated camera and audio devices.

(Windows 7)
Hotkey Features Integration
(Windows 7 and Windows 10)

Lenovo Companion

Hotkey Features Integration is a utility package that enables you to select and
install utility programs specifically for the special keys and buttons on your
computer. The special keys and buttons are designed to meet accessibility and
usability requirements. Installing related utility programs enables full functionality
of the special keys and buttons.
Your system’s best features should be easy to access and understand. With
Lenovo Companion, they are.

(Windows 10)
Use Lenovo Companion to do the following:
• Optimize your computer’s performance, monitor your computer’s health,
and manage updates.
• Access your user guide, check warranty status, and view accessories
customized for your computer.
• Read how-to articles, explore Lenovo forums, and stay up-to-date on
technology news with articles and blogs from trusted sources.
Lenovo Companion is filled with exclusive Lenovo content to help you learn
about what you can do with your computer.
Lenovo PC Experience
(Windows 7 and Windows 10)
Lenovo Settings
(Windows 10)
Lenovo Solution Center
(Windows 7 and Windows 10)
Mobile Broadband Connect

The Lenovo PC Experience program helps you work more easily and securely by
providing easy access to various programs, such as Active Protection System
and Lenovo Solution Center.
The Lenovo Settings program enables you to enhance your computing
experience by turning your computer into a portable hotspot, configuring
camera and audio settings, optimizing your power settings, and creating and
managing multiple network profiles.
The Lenovo Solution Center program enables you to troubleshoot and resolve
computer problems. It combines diagnostic tests, system information collection,
security status, and support information, along with hints and tips for optimal
system performance.
The Mobile Broadband Connect program enables you to connect the computer
to the mobile broadband network through a supported wireless WAN card.

(Windows 7 and Windows 10)
Message Center Plus
(Windows 7)
Password Manager

The Message Center Plus program automatically displays messages to inform
you about important notices from Lenovo, such as alerts on system updates
and alerts on conditions that require your attention.
The Password Manager program automatically captures and fills in
authentication information for Windows programs and Web sites.

(Windows 7)
Power Manager
(Windows 7)
REACHit
(Windows 7 and Windows 10)
Recovery Media
(Windows 7 and Windows 10)

ThinkPad E560p and S5 User Guide

The Power Manager program provides convenient, flexible, and complete power
management for the computer. It enables you to adjust your computer power
settings to achieve the best balance between performance and power saving.
REACHit enables you to manage all your files, no matter where they are stored,
inside one single app. Connect your devices along with multiple cloud storage
accounts for an easier and faster way to access your stuff.
The Recovery Media program enables you to restore the contents of the hard
disk drive to the factory default settings.

Rescue and Recovery®
(Windows 7)
SHAREit
(Windows 7 and Windows 10)
System Update
(Windows 7)
WRITEit
(Windows 10)

The Rescue and Recovery program is a one-button recovery and restore
solution. It includes a set of self-recovery tools to help you diagnose computer
problems, get help, and recover from system crashes, even if you cannot start
the Windows operating system.
The SHAREit program enables you to share files easily and rapidly across
devices such as computers and smartphones, even without any Internet
connection. You can connect to your friends and send photos, folders, and
other files through SHAREit. Every sharing is quick and simple.
The System Update program enables you to keep the software on the computer
up-to-date by downloading and installing software packages, including device
drivers, Unified Extensible Firmware Interface (UEFI) basic input/output system
(BIOS) updates, and other third-party programs.
WRITEit gives you instant handwriting input wherever you need it. You can write
directly in any app and text field, edit text in real-time, see your full screen, and
convert your handwriting into digital text.

Chapter 1. Product overview

ThinkPad E560p and S5 User Guide

Chapter 2. Using your computer
This chapter contains the following topics:
•

“Registering your computer” on page 17

•

“Frequently asked questions” on page 17

•

“Getting help about the Windows operating system” on page 18

•

“Special keys” on page 19

•

“ThinkPad pointing device” on page 21

•

“Power management” on page 25

•

“Connecting to the network” on page 29

•

“Using an external display” on page 31

•

“Using audio features” on page 33

•

“Using the camera” on page 33

•

“Using a flash media card” on page 34

Registering your computer
When you register your computer, information is entered into a database, which enables Lenovo to contact
you in case of a recall or other severe problem. In addition, some locations offer extended privileges and
services to registered users.
When you register your computer with Lenovo, you also will receive the following benefits:
• Quicker service when you call Lenovo for help
• Automatic notification of free software and special promotional offers
To register your computer with Lenovo, go to http://www.lenovo.com/register and follow the instructions on
the screen to register your computer.
If you are using a Windows 7 operating system, you also can register your computer through the preinstalled
Lenovo Product Registration program. The program launches automatically after you have used your
computer for a period of time. Follow the instructions on the screen to register your computer.

Frequently asked questions
The following are a few tips that will help you optimize the use of your computer.
To ensure that you receive the best performance from your computer, go to the following Web page to find
information such as aids for troubleshooting and answers to frequently asked questions:
http://www.lenovo.com/support/faq
Can I get my user guide in another language?
• To download the user guide in another language, go to http://www.lenovo.com/support. Then follow
the instructions on the screen.
How to turn off my computer?

• For Windows 7: Open the Start menu, and then click Shut down.
• For Windows 10: Open the Start menu, click

Power, and then click Shut down.

How do I access Control Panel?
• For Windows 7: Open the Start menu, and then click Control Panel.
• For Windows 10: Right-click the Start button, and then click Control Panel.
How to use the battery power more effectively?
• To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving
modes” on page 27.
• To achieve the best balance between performance and power saving, create and apply power plans.
See “Managing the battery power” on page 26
• If your computer will be turned off for an extended period of time, you can prevent battery power
from draining by removing the battery. Look for more information about using the battery in “Power
management” on page 25.
Concerned about security or need to securely dispose of data stored on your internal storage drive?
• Study Chapter 5 “Security” on page 45 to find out how you can protect your computer from theft and
unauthorized use.
• Use the Password Manager program to protect the data stored on your computer. For details, see the
help information system of the program.
• Before you dispose of the data on the internal storage drive, be sure to read “Notice on deleting data from
your internal storage drive” on page 51.
Need to give presentations or attach an external monitor often?
• Ensure that you follow the procedure in the topic “Connecting an external display” on page 31.
• With the Extend desktop function, you can display output on both the computer display and an external
monitor.
You have been using your computer for some time already, and it is getting slower?
• Follow the “General tips for preventing problems” on page 71.
• Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems”
on page 77.
• Check for recovery solutions in Chapter 9 “Recovery overview” on page 95.
Print the following sections and keep them with your computer in case you are unable to access this
online help when necessary.
•

“Installing a new operating system” on page 53

•

“Computer stops responding” on page 77

•

“Power problems” on page 91

Getting help about the Windows operating system
The Windows help information system provides you with detailed information about using the Windows
operating system to help you get the most of your computer. To access the Windows help information
system, do one of the following:
• For Windows 7: Open the Start menu, and then click Help and Support.

ThinkPad E560p and S5 User Guide

• For Windows 10: Open the Start menu, and then click Get started from the right panel. Additionally, you
can search from the taskbar to find help, apps, files, settings, and so on.

Special keys
Your computer has several special keys to help you work more easily and effectively.
Note: Depending on the model, your computer might look different from the following illustration.

Additional shortcut keys

Your computer might have four additional shortcut keys:
•

: Launches calculator

•

: Locks operating system

•

: Opens the default browser

•

: Opens Computer

Windows key

Press the Windows key to open the Start menu.
For information about using the Windows key with other keys, refer to the help information system of the
Windows operating system.
3 4

Fn key and function keys

You can configure the Fn key 4 and function keys 5 in the Keyboard Properties window by doing the
following:
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small
icons.
2. Click Keyboard. In the Keyboard Properties window, click the Fn and function keys tab.

Chapter 2. Using your computer

3. Select the options of your preference.
•

: Enables or disables the Fn Lock function.

When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the
special function printed as an icon on each key, press the function key directly. To input F1-F12, press
the Fn key and the corresponding function key.
When the Fn Lock function is enabled: The Fn Lock indicator turns on. To input F1-F12, press the
function keys directly. To initiate the special function printed as an icon on each key, press the Fn key
and the corresponding function key.
: Mutes or unmutes the speakers. When the speakers are muted, the speaker-mute indicator turns

•
on.

If you mute the sound and turn off your computer, the sound will remain muted when you turn on your
computer again. To turn on the sound, press F1, F2, or F3.
•

: Decreases the speaker volume.

•

: Increases the speaker volume.

•

: Mutes or unmutes the microphones. When the microphones are muted, the microphone-mute
indicator turns on.

•

: Darkens the display.

•

: Brightens the display.
You can temporarily change the computer display brightness by pressing the two keys. To change the
default brightness level, right-click the battery-status icon in the Windows notification area. Then click
Adjust screen brightness and make changes as desired.

•

: Manages external displays. For more information, refer to “Using an external display” on page 31.
Note: To switch between the computer display and an external monitor, the Windows+P key combination
also is available.

•
•

: Enables or disables wireless features. For more information on the wireless features, refer to
“Wireless connections” on page 29.
:
– Windows 7: Opens Control Panel.
– Windows 10: Opens the Settings window.

•

:
– Windows 7: Opens Windows Search.
– Windows 10: Opens the Cortana® search box.

•

: Views the programs that you have opened.

•

:
– Windows 7: Opens Computer.
– Windows 10: Views all the programs.

• Fn+B: Has the same function as the Break key.
• Fn+P: Has the same function as the Pause key.
• Fn+S: Has the same function as the SysRq key.

ThinkPad E560p and S5 User Guide

• Fn+K: Has the same function as the ScrLK key.
• Fn+4: Puts the computer into sleep mode. To return to normal operation, press the Fn key or power
button.
• Fn+Q: Toggles between the performance mode and quiet mode

ThinkPad pointing device
The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as
pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch
gestures, such as rotating and zooming in or out.
The ThinkPad pointing device consists of the following two devices:
1
2

TrackPoint pointing device
Trackpad

By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled.
To change the settings, see “Customizing the ThinkPad pointing device” on page 24.

TrackPoint pointing device
The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as
pointing, clicking, and scrolling.

Chapter 2. Using your computer

The TrackPoint pointing device consists of the following four components:
1

Pointing stick
Left-click button (primary-click button)
Right-click button (secondary-click button)
4 Scroll bar
2
3

To use the TrackPoint pointing device, refer to the following instructions:
Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to
the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button.
• Point
Use the pointing stick 1 to move the pointer on the screen. To use the pointing stick, apply pressure to
the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly
but the pointing stick itself does not move. The speed at which the pointer moves depends on the
amount of pressure you apply to the pointing stick.
• Left-click
Press the left-click button 2 to select or open an item.
• Right-click
Press the right-click button 3 to display a shortcut menu.
• Scroll
Press and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or
horizontal direction. Then you can scroll through the document, Web site, or apps.

Trackpad
The entire trackpad is sensitive to finger touch and movement. You can use the trackpad to perform all the
pointing, clicking, and scrolling functions of a traditional mouse.

ThinkPad E560p and S5 User Guide

The trackpad can be divided into two zones by its function:
1
2

Left-click zone (primary-click zone)
Right-click zone (secondary-click zone)

To use the trackpad, refer to the following instructions:
• Point
Slide one finger across the surface of the trackpad to move the pointer accordingly.
• Left-click
Press the left-click zone 1 to select or open an item.
You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action.
• Right-click
Press the right-click zone 2 to display a shortcut menu.
You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action.
• Scroll
Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables
you to scroll through the document, Web site, or apps. Ensure that you position your two fingers slightly
apart from each other.
With the trackpad, you also can perform a variety of touch gestures. For information about using the touch
gestures, see “Trackpad touch gestures” on page 23.

Trackpad touch gestures
The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform
the same point and click actions as you would using a traditional mouse. You also can use the trackpad
to perform a variety of touch gestures.
The following section introduces some frequently used touch gestures such as tapping, dragging, and
scrolling. For more gestures, see the help information system of the ThinkPad pointing device.
Notes:
• When using two or more fingers, ensure that you position your fingers slightly apart.
• Some gestures are not available if the last action was done from the TrackPoint pointing device.
• Some gestures are only available when you are using certain apps.

Chapter 2. Using your computer

Tap
Tap anywhere on the trackpad
with one finger to select or open
an item.

Two-finger tap
Tap anywhere on the trackpad with
two fingers to display a shortcut
menu.

Two-finger scroll
Put two fingers on the trackpad
and move them in the vertical or
horizontal direction. This action
enables you to scroll through the
document, Web site, or apps.

Two-finger zoom out
Put two fingers on the trackpad and
move them closer together to zoom
out.

Two-finger zoom in
Put two fingers on the trackpad
and move them farther apart to
zoom in.

The following section introduces some touch gestures on the Windows 10 operating system.
Swipe three fingers up
Put three fingers on the trackpad
and move them up to open the
task view to see all your open
windows.

Swipe three fingers down
Put three fingers on the trackpad
and move them down to show the
desktop.

Customizing the ThinkPad pointing device
You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For
example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can
disable or enable the touch gestures.
To customize the ThinkPad pointing device, do the following:
1. Go to Control Panel.
2. Click Hardware and Sound ➙ Mouse. The Mouse Properties window is displayed.
3. In the Mouse Properties window, follow the instructions on the screen to complete the customization.

Replacing the cap of pointing stick
The cap 1 on the end of the pointing stick is removable. After you use the cap for a period of time, you
might consider replacing the cap with a new one.
Note: Ensure that you use a cap with grooves a as shown in the following illustration.

ThinkPad E560p and S5 User Guide

Power management
When you use your computer away from electrical outlets, you depend on battery power to keep your
computer running. Different computer components consume power at different rates. The more you use the
power-intensive components, the faster you consume battery power.
Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling
you to take your work wherever you go. With ThinkPad batteries, you will be able to work longer without
being tied to an electrical outlet.

Using the ac power
The power to run your computer can come either from the battery or from ac power. While you use ac
power, the batteries charge automatically.
Your computer comes with an ac power adapter and a power cord.
• ac power adapter: Converts ac power for notebook computer use.
• Power cord: Connects the ac outlet and the ac power adapter.
Connecting to ac power
To connect the computer to ac power, do the following:
Attention: Using an improper power cord might cause severe damage to your computer.
Note: Ensure that you perform the actions in the order in which they are listed.
1. Connect the power cord to the ac power adapter.
2. Connect the ac power adapter to the power connector of the computer.
3. Connect the power cord into an electrical outlet.
Tips for using the ac power adapter
• When the ac power adapter is not in use, disconnect it from the electrical outlet.
• Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to
the transformer.
• Before you charge the batteries, make sure that their temperature is at least 10°C (50°F).
• You can charge the batteries when the ac power adapter is connected to the computer. You need to
charge the batteries in any of the following situations:
Chapter 2. Using your computer

– When the battery icon in the Windows notification area shows a low percentage of battery power
remaining
– When the batteries have not been used for a long time

Checking the battery status
Move your pointer to the battery-status icon in the Windows notification area to check the battery status.
The battery-status icon displays the percentage of battery power remaining and how long you can use
your computer before you must charge the battery.
The rate at which you use battery power determines how long you can use the batteries of your computer
between charges. Because of different user habits and needs, it is difficult to predict how long a battery
charge will last. There are two main factors:
• How much energy is stored in the battery when you begin to work
• The way you use your computer, for example:
– How often you access the storage drive
– How bright you make the computer display
– How often you use the wireless features

Charging the battery
It is recommended that you charge the battery or replace it with a charged battery when the battery power
remaining is low. For example:
• When you find that the percentage of power remaining is low
• When the power alarm alerts you
If an ac outlet is convenient, plug the ac power adapter into it, and then insert the connector into the
computer. The battery will be fully charged in about three to six hours. The charging time is affected by the
battery size and the physical environment. You can check the battery charging status at any time through the
battery-status icon in the Windows notification area.
Note: To maximize the life of the battery, the computer does not start recharging the battery if the remaining
power is greater than 95%.

Maximizing the battery life
To maximize the life of the battery, do the following:
• Recharge the battery completely before using it. You can see whether the battery is fully charged from the
battery-status icon in the Windows notification area.
• Always use power-saving modes, such as sleep mode and hibernation mode.

Managing the battery power
To achieve the best balance between performance and power saving, adjust your power plan settings.
To adjust power plan settings, do the following:
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small
icons.
2. Click Power Options.
3. Follow the instructions on the screen.

ThinkPad E560p and S5 User Guide

For more information, refer to the help information system of the program.

Power-saving modes
There are several modes that you can use at any time to conserve power. This section introduces each
mode and gives tips on the effective use of battery power.
• Screen blank mode (for Windows 7 only)
The computer display requires considerable battery power. To turn off the power to the display and make
the computer enter screen blank mode, right-click the battery-gauge icon in the windows notification area
and select Power off display.
• Sleep mode
In sleep mode, your work is saved to memory, and then the storage drive and the computer display are
turned off. When your computer wakes up, your work is restored within seconds.
To put your computer into sleep mode, press Fn+4.
You also can put the computer into sleep mode by doing the following:
– For Windows 7: Open the Start menu, click the arrow next to the Shut down button, and then click
Sleep from the menu displayed.
– For Windows 10: Open the Start menu, click

Power, and then click Sleep.

• Hibernation mode
By using this mode, you can turn off your computer completely without saving files or exiting any
programs that are running. When the computer enters hibernation mode, all open programs, folders, and
files are saved to the storage devices, and then the computer turns off.
To put the computer into hibernation mode, do the following:
– For Windows 7: Open the Start menu, click the arrow next to the Shut down button, and then click
Hibernate from the menu displayed.
– For Windows 10: Define what the power button does first, and then press the power button to put
the computer into hibernation mode.
If you put your computer into hibernation mode with the wake-up function disabled, the computer does
not consume any power. The wake-up function is disabled by default. If you put your computer into
hibernation mode with the wake-up function enabled, the computer consumes a small amount of power.
To enable the wake-up function, do the following:
1. Go to Control Panel and click System and Security.
2. Click Administrative Tools.
3. Click Task Scheduler. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
4. From the left pane, select the task folder for which you want to enable the wake-up function. The
scheduled tasks are displayed.
5. Click a scheduled task, and then click the Conditions tab.
6. Under Power, select the check box for Wake the computer to run this task.
• Wireless off
When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off. This helps
conserve power. To turn off the wireless features, press the wireless-radios control key

Handling the battery
This system supports only batteries specially designed for this specific system and manufactured by Lenovo
or an authorized builder. The system does not support unauthorized batteries or batteries designed for other

Chapter 2. Using your computer

systems. If an unauthorized battery or a battery designed for another system is installed, the system will
not charge.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed
is not supported by this system and will not charge. Please replace the battery with the correct Lenovo
battery for this system.”
DANGER
Do not attempt to disassemble or modify the battery.
Attempting to do so can cause an explosion, or liquid leakage from the battery.
A battery other than the one specified by Lenovo, or a disassembled or modified battery is not
covered by the warranty.

DANGER
If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery
contains a small amount of harmful substances. To avoid possible injury:
• Replace only with a battery of the type recommended by Lenovo.
• Keep the battery away from fire.
• Do not expose it to excessive heat.
• Do not expose it to water or rain.
• Do not short-circuit it.
• Store it in a cool dry place.
• Keep it away from children.
The battery is a consumable supply. If your battery begins to discharge too quickly, replace the battery
with a new one of the type recommended by Lenovo. For more information about replacing the battery,
contact your Customer Support Center.
DANGER
Do not drop, crush, puncture the battery, or make it subject to strong forces. Battery abuse or
mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the
battery or coin-cell battery. If your battery is damaged, or if you notice any discharge from your
battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a
replacement from the battery manufacturer.

DANGER
Only recharge the battery strictly according to instructions included in the product documentation.

ThinkPad E560p and S5 User Guide

DANGER
Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply
with local ordinances or regulations and your company's safety standards.

DANGER
There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery
contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a
battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water,
(2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of
it as required by local ordinances or regulations and your company's safety standards.

Connecting to the network
Your computer has one or more network cards that enable you to connect your computer to the Internet
and other network connections.

Ethernet connections
You can connect your computer to a local network or a broadband connection by using the built-in Ethernet
feature of the computer.
DANGER
Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect
the telephone cable to the Ethernet connector.

Wireless connections
Wireless connection is the transfer of data without the use of cables but by means of radio waves only.
In the Airplane mode, all wireless features are disabled. To disable the Airplane mode on the Windows 10
operating system, open the Start menu and click Settings. If Settings is not displayed, click All apps
to display all programs, and click Settings ➙ Network & Internet ➙ Airplane mode. Then turn off the
Airplane mode.
Depending on the wireless devices installed on your computer, you might be able to use the following
wireless networks:
• Wireless-LAN connection
• Wireless-WAN connection
• Bluetooth connection

Using the wireless-LAN connection
A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a
house. Devices based on the 802.11 standards can connect to this type of network.
Your computer comes with a built-in wireless network card and a configuration utility to help you establish
wireless connections and monitor the connection status. This enables you to stay connected to your network
while you are at the office, in a meeting room, or at home, with no need for a wired connection.

Chapter 2. Using your computer

To establish a wireless-LAN connection, do the following:
1. Click the wireless-network-connection-status icon in the Windows notification area. A list of available
wireless networks is displayed.
2. Double-click a network to connect to it. Provide required information if needed.
The computer automatically connects to an available wireless network when the location changes. Open
Network and Sharing Center to manage multiple network profiles. For more information, refer to the
Windows help information system.
Tips for using the wireless-LAN feature
To achieve the best connection, use the following guidelines:
• Place your computer so that there are as few obstacles as possible between the wireless-LAN access
point and the computer.
• Open your computer lid to an angle of slightly more than 90 degrees.
• If you use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth
option, the data transmission speed can be delayed and the performance of the wireless feature can be
degraded.
Checking the wireless-LAN connection status
You can check the wireless-LAN connection status through the wireless-network-connection-status icon in
the Windows notification area. The more bars encompassed, the better the signal is.
For the Windows 7 operating system, you also can check the Access Connections gauge, the Access
Connections status icon, or the Access Connections wireless status icon in the Windows notification area.
Access Connections gauge:
•
•

Power to the wireless radio is off or no signal.
Power to the wireless radio is on. The signal strength of the wireless connection is poor. To
improve signal strength, move your computer closer to the wireless access point.
Power to the wireless radio is on. The signal strength of the wireless connection

•
is marginal.
•

Power to the wireless radio is on. The signal strength of the wireless connection
is excellent.

Access Connections status icon:
•

No location profile is active or none exists.

•

Current location profile is disconnected.

•

Current location profile is connected.

Access Connections wireless status icon
•

Power to the wireless radio is off.

•

Power to the wireless radio is on. No association.

•

Power to the wireless radio is on. No signal.

•

Power to the wireless radio is on. The signal strength of the wireless connection is excellent.

•

Power to the wireless radio is on. The signal strength of the wireless connection is marginal.

ThinkPad E560p and S5 User Guide

•

Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve
signal strength, move your computer closer to the wireless access point.

Using the Bluetooth connection
Bluetooth can connect devices that are a short distance from one another. It is commonly used for
connecting peripheral devices to a computer, transferring data between hand-held devices and a personal
computer, or remotely controlling and communicating with devices such as mobile phones.
Depending on the model, your computer might support the Bluetooth feature. To transfer data through
the Bluetooth feature, do the following:
Note: If you use the wireless feature (the 802.11 standards) of your computer simultaneously with a
Bluetooth option, the data transmission speed can be delayed and the performance of the wireless feature
can be degraded.
1. Ensure that the Bluetooth feature is enabled.
• For Windows 7: Press the wireless-radios control key

and turn on the Bluetooth feature.

• For Windows 10: Do one of the following:
– Open the Start menu and then clickSettings. IfSettings is not displayed, clickAll apps to display
all programs, and then click Settings ➙ Devices ➙ Bluetooth. Turn on the Bluetooth feature.
– Open the Start menu and then clickSettings. IfSettings is not displayed, clickAll apps to display
all programs, and then click Settings ➙ Network & Internet ➙ Airplane mode. Turn on the
Bluetooth feature.
2. Right-click the data that you want to send.
3. Select Send To ➙ Bluetooth Devices.
4. Select a Bluetooth device, and then follow the instructions on the screen.
For more information, refer to the Windows help information system and the Bluetooth help information
system.

Using an external display
You can use an external display such as a projector or a monitor to give presentations or to expand your
workspace. This topic introduces how to connect an external display, choose display modes, and change
display settings.
Your computer supports up to 4096 x 2304 video resolution, with an external display connected to the
HDMI connector.
For more information about the external display, refer to the manuals provided with it.

Connecting an external display
You can use either a wired display or a wireless display. The wired display can be connected to the HDMI by
a cable. The wireless display can be added through the Wi-Di or Miracast function.
• Connecting a wired display
Note: When you connect an external monitor, a video interface cable with a ferrite core is required.
1. Connect the external display to an appropriate video connector on your computer, such as the
HDMI connector.
2. Connect the external display to an electrical outlet.

Chapter 2. Using your computer

3. Turn on the external display.
If your computer cannot detect the external display, do the following:
– For Windows 7: Right-click on the desktop, and then click Screen resolution ➙ Detect.
– For Windows 10: Right-click on the desktop, and then click Display settings ➙ Detect.
• Connecting a wireless display
Note: To use a wireless display, ensure that both your computer and the external display support the
Wi-Di or Miracast feature.
– For Windows 7: Start the Intel® Wi-Di program. Select the desired wireless display in the list and
follow the instructions on the screen.
– For Windows 10: Do one of the following:
– Open the Start menu and then clickSettings. IfSettings is not displayed, clickAll apps to display all
programs, and then click Settings ➙ Devices ➙ Connected devices ➙ Add a device.
– Click the action center icon
on the taskbar. Click Connect. Select the desired wireless display
and follow the instructions on the screen.
For more information, refer to the Windows help information system.

Choosing a display mode
You can display your desktop and apps on the computer display, the external display, or both. To choose
how to display the video output, press the display-mode switching key
mode you prefer.

and then select a display

There are four display modes:
• Disconnect: Displays the video output only on your computer screen.
Note: Depending on the situation, you might see Disconnect, PC screen only, Computer only, or
Disconnect projector.
• Duplicate: Displays the same video output on both your computer screen and an external display.
• Extend: Extends the video output from your computer display to an external display. You can drag and
move items between the two displays.
• Projector only: Shows the video output only on an external display.
Note: Depending on the situation, you might see Projector only or Second screen only.
Note: If you show DOS or programs using DirectDraw or Direct3D® in full-screen mode, only the main
display shows the video output.

Changing display settings
You can change the settings for both the computer display and the external display. For example, you
can define which one is the main display and which one is the secondary display. You also can change
the resolution and orientation.
To change display settings, do the following:
1. Right-click on the desktop and select Screen resolution or Display settings.
2. Select the display that you want to configure.
3. Change display settings as you want.

ThinkPad E560p and S5 User Guide

Note: If you set a higher resolution for the computer display than the external display, only part of the screen
can be shown on the external display.

Using audio features
Your computer is equipped with the following items:
• Speakers
• Microphones
• Audio connector, 3.5 mm (0.14 inch) in diameter
Your computer also has an audio chip that enables you to enjoy various multimedia audio features, such
as the following:
• Compliant with Intel High Definition Audio
• Playback of Musical Instrument Digital Interface (MIDI) and Moving Picture Experts Group Audio Layer-3
(MP3) files
• Recording and playback of pulse-code modulation (PCM) and Waveform Audio File Format (WAV) files
• Recording from various sound sources, such as a headset attached
The following table shows which functions of the audio devices attached to the connectors on your computer.
Table 1. Audio feature list
Connector

Headset with a 3.5–mm,
4-pole plug

Conventional headphone

Conventional microphone

Audio connector

Headphone and
microphone functions
supported

Headphone function
supported

Not supported

Configuring for sound recording
To configure the microphone for optimal sound recording, use the SmartAudio program. To start the
program, go to Control Panel and click Hardware and Sound ➙ SmartAudio.

Using the camera
Depending on the model, your computer comes with a 2D camera or a 3D camera. The 3D camera works
with certain third-party apps, such as apps provided by Intel. The performance parameters of the 3D camera
vary depending on the app you use. To learn how to use the 3D camera with a specific app and to view the
performance parameters, search for the related information from the Intel Web site.
To start the camera and configure the camera settings, do the following:
• For Windows 7: Open the Communications Utility program.
• For Windows 10: Open the Start menu, and click Camera from the all apps list.
When the camera starts, the green camera-in-use indicator turns on.
You also can use the integrated camera with other programs that provide features such as photographing,
video capturing, and video conferencing. To use the camera with other programs, open one of the programs
and start the photographing, video capturing, or video conferencing function. Then, the camera starts
automatically and the green camera-in-use indicator turns on. For more information about using the camera
with a program, refer to the help information system of the program.

Chapter 2. Using your computer

Configuring camera settings
You can configure the camera settings to meet your needs, such as adjusting the quality of the video output.
To configure the camera settings, do the following: To configure the camera settings, do the following:
• For Windows 7: Start the Communications Utility program and configure the camera settings as desired.
• For Windows 10: Do one of the following:
– Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on
the screen to configure the camera settings as desired.
– Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the
screen to configure the camera settings as desired.

Using a flash media card
Your computer has one media card reader slot.
The media card reader slot supports the following four types of cards:
• MultiMediaCard (MMC)
• Secure Digital eXtended-Capacity (SDXC) card
• Secure Digital (SD) card
• Secure Digital High-Capacity (SDHC) card
Note: Your computer does not support the content protection for recordable media (CPRM) feature for
the SD card
Attention: While transferring data to or from a flash media card, such as an SD card, do not put your
computer into sleep or hibernation mode before the data transfer completes; otherwise, your data could
become damaged.

Inserting a flash media card
Attention: Before you start installing a flash media card, touch a metal table or a grounded metal object.
This action reduces any static electricity from your body.
To insert a flash media card, do the following:
1. Locate the appropriate type of slot for your card. See “Locating computer controls, connectors, and
indicators” on page 1.
2. Ensure that the metal contacts are facing down and pointing toward to the card slot.
3. Press the card firmly into the card slot.
If the plug-and-play feature is not enabled, do the following:
1. Go to Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts.
5. Follow the instructions on the screen.

ThinkPad E560p and S5 User Guide

Removing a flash media card
Attention:
• Stop all the activities involving the card before removing it. Otherwise, data on the card might be
damaged or lost.
• Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system
might not respond when you try to resume operation.
To remove a flash media card, do the following:
1. Click the triangular icon in the Windows notification area to show hidden icons.
2. Right-click the Safely Remove Hardware and Eject Media icon.
3. Select the corresponding item to eject the card from the Windows operating system.
4. Press the card to eject it from your computer.
5. Remove the card and store it safely for future use.
Note: If you do not remove the card from your computer after you eject the card from the Windows
operating system, the card can no longer be accessed. To access the card, you must remove it first,
and then insert it again.

Chapter 2. Using your computer

ThinkPad E560p and S5 User Guide

Chapter 3. Enhancing your computer
This chapter contains the following topic:
•

“Finding ThinkPad options” on page 37

Finding ThinkPad options
If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories
and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port
replicators, batteries, power adapters, printers, scanners, keyboards, mice, and more.
You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an
Internet connection and a credit card.
To shop at Lenovo, go to:
http://www.lenovo.com/accessories/services/index.html

ThinkPad E560p and S5 User Guide

Chapter 4. You and your computer
This chapter contains the following topics:
•

“Accessibility and comfort” on page 39

•

“Traveling with your computer” on page 43

Accessibility and comfort
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.
Arrange your workplace and the equipment you use to suit your individual needs and the kind of work
that you perform. In addition, use healthy work habits to maximize your performance and comfort while
using your computer.
The following topics provide information about arranging your work area, setting up your computer
equipment, and establishing healthy work habits.
Lenovo is committed to providing the latest information and technology to our customers with disabilities.
Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”
on page 40.

Ergonomic information
Working in the virtual office might mean adapting to frequent changes in your environment. For example,
adapting to the surrounding light sources, proper seating, and the placement of your computer hardware,
can help you improve your performance and achieve greater comfort.
This example shows someone in a conventional setting. Even when not in such a setting, you can follow
many of these tips. Develop good habits, and they will serve you well.

General posture: Make minor modifications in your working posture to deter the onset of discomfort
caused by long periods of working in the same position. Frequent short breaks from your work also help
to prevent minor discomfort associated with your working posture.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches).
Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display
screen clean and set the brightness to levels that enable you to see the screen clearly. Press F5 or F6
to adjust display brightness.
Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to
best suit your desired posture.

Arm and hand position: If available, use chair arm rests or an area on your working surface to provide
weight support for your arms. Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal)
position. Type with a soft touch without pounding the keys.
Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.
What if you are traveling?
It might not be possible to observe the best ergonomic practices when you are using your computer
while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as
possible. Sitting properly and using adequate lighting, for example, will help you maintain desirable levels
of comfort and performance.
Questions about vision?
The visual display screens of ThinkPad notebook computers are designed to meet the highest standards
and to provide you with clear, crisp images and large, bright displays that are easy to see, yet easy on the
eyes. Of course, any concentrated and sustained visual activity can be tiring. If you have questions on eye
fatigue or visual discomfort, consult a vision-care specialist for advice.

Comfort
Observe the following guidelines to achieve greater comfort and improve performance.
Active sitting and rest breaks: The longer you sit and work with your computer, the more important it is to
observe your working posture. Follow “Ergonomic information” on page 39 and practice “active sitting” to
avoid discomfort associated with your working postures. Making minor voluntary postural changes and
taking short frequent work breaks are the key ingredients for healthy computing. Your computer is light and
mobile; you can easily reposition your working surface to accommodate many posture modifications.
Work area setup options: Familiarize yourself with all of your office furniture so that you know how to adjust
your work surface, seat, and other work tools to accommodate your preferences for comfort. If your work
area is not in an office setting, be sure to take special note of employing active sitting and taking work breaks.
Many ThinkPad product solutions are available to help you modify and expand your computer to best suit
your needs. You can find some of these options athttp://www.lenovo.com/accessories/services/index.html.

Accessibility information
Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater
access to information and technology. This section provides information about the ways these users can get
the most out of their computer experience. You also can get the most up-to-date accessibility information
from the following Web site:
http://www.lenovo.com/accessibility
Keyboard shortcuts
The following table contains keyboard shortcuts that can help make your computer easier to use.
Note: Depending on your keyboard, some of the following keyboard shortcuts might not be available.
Keyboard shortcut

Function

Windows logo key + U

Open Ease of Access Center

Right Shift for eight seconds

Turn on or turn off Filter Keys

Shift five times

Turn on or turn off Sticky Keys

ThinkPad E560p and S5 User Guide

Keyboard shortcut

Function

Num Lock for five seconds

Turn on or turn off Toggle Keys

Left Alt+Left Shift+Num Lock

Turn on or turn off Mouse Keys

Left Alt+Left Shift+PrtScn (or PrtSc)

Turn on or turn off High Contrast

For more information, go to http://windows.microsoft.com/, and then perform a search using any of the
following keywords: keyboard shortcuts, key combinations, shortcut keys.
Ease of Access Center
Ease of Access Center on the Windows operating system enables users to configure their computers to
suit their physical and cognitive needs.
To use Ease of Access Center, do the following:
1. Go to Control Panel, and ensure that you view Control Panel using Category.
2. Click Ease of Access ➙ Ease of Access Center.
3. Choose the appropriate tool by following the instructions on the screen.
Ease of Access Center mainly includes the following tools:
• Magnifier
Magnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see
the items better.
• Narrator
Narrator is a screen reader that reads what is displayed on the screen aloud and describes events such as
error messages.
• On-Screen Keyboard
If you prefer to type or enter data into your computer using a mouse, joysick, or other pointing device
instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual
keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or
you can tap to select the keys if your computer supports multi-touch screen.
• High Contrast
High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a
result, those items are more distinct and easier to identify.
• Personalized keyboard
Adjust keyboard settings to make your keyboard easier to use. For example, you can use your keyboard
to control the pointer and make the keyboard easier to type certain key combinations.
• Personalized mouse
Adjust mouse settings to make your mouse easier to use. For example, you can change the pointer
appearance and make your mouse easier to manage windows.
Speech Recognition
Speech Recognition enables you to control your computer by voice.
Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into
documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with
only your voice.
To use Speech Recognition, do the following:

Chapter 4. You and your computer

1. Go to Control Panel, and ensure that you view Control Panel using Category.
2. Click Ease of Access ➙ Speech Recognition.
3. Follow the instructions on the screen.
Screen-reader technologies
Screen-reader technologies are primarily focused on software program interfaces, help information systems,
and various online documents. For additional information about screen readers, see the following:
• Using PDFs with screen readers:
http://www.adobe.com/accessibility.html?promoid=DJGVE
• Using the JAWS screen reader:
http://www.freedomscientific.com/jaws-hq.asp
• Using the NVDA screen reader:
http://www.nvaccess.org/
Screen resolution
You can make the text and images on your screen easier to read by adjusting the screen resolution of your
computer.
To adjust the screen resolution, do the following:
1. Right-click an empty area of the desktop and select Screen resolution.
2. Follow the instructions on the screen.
Note: Setting a resolution too low might prevent some items from fitting on the screen.
Customizable item size
You can make the items on your screen easier to read by changing the item size.
• To change the item size temporarily, use the Magnifier tool in Ease of Access Center. See “Ease of
Access Center” on page 41.
• To change the item size permanently, do the following:
– Change the size of all the items on your screen.
1. Go to Control Panel, and ensure that you view Control Panel using Category.
2. Click Appearance and Personalization ➙ Display.
3. Change the item size by following the instructions on the screen.
4. Click Apply. This change will take effect the next time you log in to the operating system.
– Change the size of the items on a Web page.
Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (-) to
reduce the text size.
– Change the size of the items on the desktop or a window.
Note: This function might not work on some windows.
If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size.
Industry-standard connectors
Your computer provides industry-standard connectors that enable you to connect assistive devices.
For more information about the location and function of the connectors, see “Locating computer controls,
connectors, and indicators” on page 1.

ThinkPad E560p and S5 User Guide

Documentation in accessible formats
Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or
HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure
that visually impaired users can read the documentation through a screen reader. Each image in the
documentation also includes adequate alternative text so that visually impaired users can understand the
image when they use a screen reader.

Traveling with your computer
This topic provides information to help you work with your computer when you are travelling.

Travel tips
Use the following travel tips to travel more confidently and efficiently with your computer.
• Although it is safe to allow your computer to go through the x-ray machines at airport security stations, it
is important to keep your eyes on the computer at all times to prevent theft.
• Consider bringing an electrical adapter for use in an airplane or automobile.
• If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord.
Travel tips on airplanes
If you carry your computer into an airplane, take note of the following tips:
• If you intend to use your computer or wireless services (such as Internet and Bluetooth), check with the
airline for restrictions and availability of services before boarding the airplane. If there are restrictions
on the use of computers with wireless features on the airplane, you must abide by those restrictions. If
necessary, enable the Airplane mode before boarding. In the Airplane mode, all wireless features are
disabled. To enable the Airplane mode on the Windows 10 operating system, open the Start menu and
click Settings. If Settings is not displayed, click All apps to display all programs, and click Settings ➙
Network & Internet ➙ Airplane mode. Then turn on the Airplane mode.
• Be careful about the seat in front of you on airplanes. Angle your computer display so that it does not get
caught when the person in front of you leans back.
• When taking off, remember to turn off your computer or put it into hibernation mode.

Travel accessories
The following is a checklist of items to consider packing when you are going to travel:
• ThinkPad ac power adapter
• External mouse, if you are accustomed to using one
• Ethernet cable
• A quality carrying case that provides adequate cushion and protection
• External storage device
If you are traveling to another country, you might want to consider an ac power adapter for the country to
which you are travelling.
To purchase travel accessories, go to http://www.lenovo.com/accessories.

Chapter 4. You and your computer

ThinkPad E560p and S5 User Guide

Chapter 5. Security
This chapter contains the following topics:
•

“Attaching a mechanical lock” on page 45

•

“Using passwords” on page 45

•

“Hard disk security” on page 50

•

“Setting the security chip” on page 50

•

“Notice on deleting data from your internal storage drive” on page 51

•

“Using firewalls” on page 52

•

“Protecting data against viruses” on page 52

Attaching a mechanical lock
You can attach a mechanical lock to your computer, to help prevent it from being removed without your
permission.
Attach a mechanical lock to the keyhole of the computer; then secure the chain on the lock to a stationary
object. Refer to the instructions shipped with the mechanical lock.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security
feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance
of the locking device and security feature.

Using passwords
You can help prevent your computer from unauthorized use by using passwords. Once you set a password,
a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt.
You cannot use the computer unless you type the correct password.
If you have set a power-on password, a supervisor password, or a hard disk password, it unlocks
automatically when the computer resumes from sleep mode.
Note: If a Windows password has been set, you will be prompted to enter it.

Typing passwords
When this icon is displayed, type a power-on password or a supervisor password.

When this icon is displayed, type a user hard disk password. To type a master hard disk password,
press F1. When the icon changes to

Note: To return to the icon

, type the master hard disk password

, press F1 again.

Power-on password
You can set a power-on password to help protect your computer against unauthorized access.
© Copyright Lenovo 2016

If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the
computer. You must enter the correct password to start using the computer.
Setting, changing, or removing a power-on password
Before you start, print these instructions.
To set, change, or remove a power-on password, do the following:
1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup
program.
2. Select Security ➙ Password ➙ Power-on Password by using the directional keys.
3. Depending on your need, do one of the following:
• To set a password, do the following:
a. In the Enter New Password field, type a desired password and press Enter.
b. In the Confirm New Password field, retype the password and press Enter.
• To change a password, do the following:
a. In the Enter Current Password field, type the current power-on password and press Enter.
b. In the Enter New Password field, type the new power-on password and press Enter; then retype
the password in the Confirm New Password field and Press Enter.
• To remove a password, do the following:
a. In the Enter Current Password field, type the current power-on password and press Enter.
b. Leave the Enter New Password and Confirm New Password fields blank. Press Enter twice.
4. A Setup Notice window is displayed. Press Enter to continue.
5. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes
and exit.
Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the
password, you have to take your computer to a Lenovo reseller or a marketing representative to have
the password canceled.

Supervisor password
The supervisor password protects the system information stored in the ThinkPad Setup program. If you have
set a supervisor password, no one can change the configuration of the computer without the password. It
provides the following security features:
• If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad
Setup program. Unauthorized users cannot access the ThinkPad Setup program without the password.
• The system administrator can use the supervisor password to access a computer even if the user of that
computer has set a power-on password. The supervisor password overrides the power-on password.
• If both a supervisor password and a power-on password are set, you can do the following only if you
have the supervisor password:
– Changing or deleting the power-on password
– Changing or deleting the supervisor password
– Changing date and time
– Specifying the minimum length for power-on password and hard disk password
– Enabling or disabling the following features:
– Wake on LAN and Flash over LAN

ThinkPad E560p and S5 User Guide

– Lock UEFI BIOS Settings
– Password at unattended boot
– Boot Device List F12 Option
– Boot Order Lock
– Flash BIOS Updating by End-Users
– Internal network device
– Internal wireless device
– Internal Bluetooth device
– Internal Network Option ROM
– Security mode
Notes:
• The system administrator can set the same supervisor password on many ThinkPad notebook computers
to make administration easier.
• When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change
the settings, a supervisor password is required.
Setting, changing, or removing a supervisor password
Before you start, print these instructions.
Only a system administrator can set, change, or remove a supervisor password. To set, change, or remove a
supervisor password, do the following:
1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup
program.
2. Select Security ➙ Password ➙ Supervisor Password by using the directional keys.
3. Depending on your needs, do one of the following:
• To set a password, do the following:
a. In the Enter New Password field, type a desired password and press Enter.
b. In the Confirm New Password field, retype the password and press Enter.
• To change a password, do the following:
a. In the Enter Current Password field, type the current supervisor password and press Enter.
b. In the Enter New Password field, type the new supervisor password and press Enter; then retype
the password in the Confirm New Password field and press Enter.
• To remove a password, do the following:
a. In the Enter Current Password field, type the current supervisor password and press Enter.
b. Leave the Enter New Password and Confirm New Password fields blank. Press Enter twice.
4. A Setup Notice window is displayed. Press Enter to continue.
5. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes
and exit.
Note: You might want to record your password and store it in a safe place. The next time you open the
ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget
your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo
reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is
required, and a fee will be charged for parts and service.

Chapter 5. Security

Hard disk passwords
The following two types of hard disk passwords can help protect the information stored on the hard disk drive:
• User hard disk password
If a user hard disk password has been set, but no master hard disk password has been, the user must
enter the user hard disk password to access files and applications on the hard disk drive.
• Master hard disk password
The master hard disk password also requires a user hard disk password. The master hard disk password
is usually set and used by a system administrator. It enables the administrator to access any hard disk
drive in a system like a master key. The administrator sets the master password; then assigns a user
password for each computer in the network. The user can then change the user password as desired, but
the administrator still can get access by using the master password.
When a master hard disk password is set, only the administrator can remove the user hard disk password.
Setting a hard disk password
Before you start, print these instructions.
To set a hard disk password, do the following:
1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup
program.
2. Select Security ➙ Password ➙ Hard disk 1 Password by using the directional keys.
3. A password window is displayed. You are prompted to select User or User + Master. Select User if
you want to set only one hard disk password. Select User + Master if you want to set a user hard disk
password and a master hard disk password, for example if you are an administrator or a supervisor.
• If you select User, do the following:
a. When a window for typing the new password opens, type your new password in the Enter New
Password field and press Enter.
b. In the Confirm New Password field, retype the password you just entered and press Enter.
• If you select User + Master, do the following:
a. First, set a user hard disk password. When a message window prompts you to set the user hard
disk password, press Enter to continue. Type your new user hard disk password in the Enter
New Password field and press Enter. Retype the password in the Confirm New Password
field and press Enter.
b. Then, set a master hard disk password. When a message window prompts you to set the master
hard disk password. Press Enter to continue. Type your new master hard disk password in the
Enter New Password field and press Enter. Retype the password in the Confirm New Password
field and press Enter.
4. A Setup Notice window is displayed. Press Enter to continue.
5. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes
and exit.
The next time you turn on your computer, type the user or master hard disk password to start your computer
and access the operating system.
Changing or removing a hard disk password
To change or remove the hard disk password, do the following:
• If you are in User + Master hard disk mode, you can select either User HDP or Master HDP to change
the password, depending on your needs.

ThinkPad E560p and S5 User Guide

– If you select User HDP mode, follow the following steps to change the user hard disk password:
1. Type the current user hard disk password in the Enter Current Password field and press Enter.
2. Type the new password in the Enter New Password field and press Enter; then retype the
password in the Confirm New Password field and press Enter.
3. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password
is changed.
Note: The hard disk password cannot be removed in User HDP mode.
– If you select Master HDP mode, follow the following steps to change the master hard disk password:
1. Type the current master hard disk password in the Enter Current Password field and press Enter.
2. Type the new master hard disk password in the Enter New Password field and press Enter; then
retype the new password you just entered in the Confirm New Password field and press Enter.
3. A Setup Notice window is displayed. Press Enter to continue. The master hard disk password is
changed.
Note: If you leave the Enter New Password and Confirm New Password fields blank and press Enter
twice, both the user and master hard disk passwords are removed.
• If you are in User hard disk mode, follow the following steps to change the user hard disk password:
1. Follow steps 1 through 7 in “Setting a hard disk password” on page 48, typing your password to get
access to the ThinkPad Setup program.
2. Type the current user hard disk password in the Enter Current Password field and press Enter.
3. Type the new password in the Enter New Password field and press Enter; then retype the new
password in the Confirm New Password field and press Enter.
4. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password is
changed.
Note: If you leave the Enter New Password and Confirm New Password fields blank and press Enter
twice, the user hard disk password is removed.
Tips on using the hard disk passwords
• You can set the minimum length of a hard disk password through the Security menu.
• If you set a hard disk password of over seven characters, the hard disk drive can be used only with a
computer that can recognize a hard disk password of over seven characters. If you then install the
hard disk drive in a computer that cannot recognize a hard disk password that contains more than
seven characters, you cannot access the drive.
• Record your password and store it in a safe place. If you forget the user hard disk password, or both user
and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the hard disk
drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard
disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
Notes: The eDrive storage drives or Trusted Computing Group (TCG) Opal-compliant storage drives provide
self-encryption capabilities to secure your data.
• If a TCG Opal-compliant storage drive and a TCG Opal management software program are installed, and
the TCG Opal management software program is activated, the hard disk password is not available.
• If an eDrive storage drive is installed in your computer, and your computer is preinstalled with the
Windows 10 operating system, the hard disk password is not available.

Chapter 5. Security

Hard disk security
To protect passwords from unauthorized security attacks, refer to the following tips to maximize security:
• Set a power-on password as well as a hard disk password for your internal storage drive. Refer to the
procedures in “Power-on password” on page 45 and “Hard disk passwords” on page 48. For security,
a longer password is recommended.
• Use the security chip to provide reliable security for the UEFI BIOS. Refer to “Setting the security chip”
on page 50.
• If a Disk Encryption storage drive is installed in your computer, be sure to protect the contents of your
computer memory from unauthorized accesses by use of drive encryption software, such as Microsoft
Windows BitLocker® Drive Encryption. See “Using Windows BitLocker Drive Encryption” on page 50.
• Before you dispose of, sell, or hand over your computer, delete the data stored on it. For more information,
refer to “Notice on deleting data from your internal storage drive” on page 51.
The hard disk drive built into your computer can be protected by UEFI BIOS.
Using Windows BitLocker Drive Encryption
To help protect your computer against unauthorized access, use the drive encryption software, such as
Windows BitLocker Drive Encryption.
Windows BitLocker Drive Encryption is an integral security feature of some editions of the Windows
operating system. It can help you protect the operating system and data stored on your computer, even
if your computer is lost or stolen. BitLocker works by encrypting all user and system files, including the
swap and hibernation files.
BitLocker uses a Trusted Platform Module to provide enhanced protection for your data and to ensure early
boot component integrity. A compatible TPM is defined as a V1.2 TPM.
To check the BitLocker status, go to Control Panel, and click System and Security ➙ BitLocker Drive
Encryption.
For more information about Windows BitLocker Drive Encryption, see the help information system of the
Windows operating system, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step
Guide” on the Microsoft Web site.
Disk Encryption hard disk drive and Encryption solid-state drive
Some models contain the Disk Encryption hard disk drive or Encryption solid-state drive. This feature helps
to protect your computer against security attacks on media, NAND flash, or device controllers by use of a
hardware encryption chip. For the efficient use of the encryption feature, set a hard disk password for the
internal storage device.

Setting the security chip
Strict security requirements are imposed on network client computers that transfer confidential information
electronically. Depending on the options you ordered, your computer might have an embedded security
chip, a cryptographic microprocessor. With the security chip, you can do the following:
• Protect your data and system
• Strengthen access controls
• Secure communications

ThinkPad E560p and S5 User Guide

Before you start, print these instructions.
To set an item on the Security Chip submenu, do the following:
1. Turn off your computer. Wait for about five seconds, and then turn on your computer again.
2. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.
3. Select Security ➙ Security Chip by using the directional keys.
4. Press Enter. The Security Chip submenu opens.
5. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter.
6. Set other items that you want to set.
7. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes
and exit.
Notes:
• Ensure that the supervisor password has been set in ThinkPad Setup. Otherwise anyone can change the
settings for the security chip.
• If the security chip is inactive or disabled, the Clear Security Chip option will not be displayed.
• When you clear the security chip, turn off your computer and then turn it on again after you set the
security chip to Active. Otherwise, the Clear Security Chip option is not displayed.

Notice on deleting data from your internal storage drive
Some of the data stored on the internal storage drive might be sensitive. Handing your computer over to
someone else without deleting the loaded software, such as operating systems and application software,
might even violate license agreements. Be sure to delete data stored on the storage drive before you
dispose of, sell, or hand over your computer.
You can use the following methods to delete data from the storage drive:
• Move the data to the Recycle Bin, and then empty the Recycle Bin.
• Delete the data.
• Format your storage drive, using the software for initializing it.
• Use the recovery program provided by Lenovo to bring the storage drive back to the factory default
settings.
These operations, however, only change the file location of the data; they do not delete the data itself. In
other words, the data retrieval processing is disabled under an operating system such as Windows. The
data is still there, even though it seems to be lost. Thus, it is sometimes possible to read the data by use of
special software for data recovery. There is a risk that people of bad faith might read and misuse the critical
data on the storage drive for unexpected purposes.
To prevent leakage of data, it is important that you delete all the data from the storage drive when you
dispose of, sell, or hand over your computer. You can destroy the data physically by smashing the storage
drive with a hammer, or magnetically by means of strong magnetic power, thus making the data unreadable.
But it is recommended that you use the software (payware) or service (pay service) developed for that
purpose. The process might take several hours.
For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the
Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive, Lenovo
provides the Secure Data Disposal™ tool. Go to http://www.lenovo.com/support to download these tools.

Chapter 5. Security

If an Encryption solid-state drive or a Disk Encryption hard disk drive or a Disk Encryption hybrid drive is
supported and installed in your computer, you can logically dispose of all the data on the drive in a short
time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but
remains on the drive; however, it cannot be decrypted without the old key. This feature is also available with
the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.

Using firewalls
If your system is preinstalled with a firewall program, it protects against computer Internet security threats,
unauthorized access, intrusions, and Internet attacks. It also protects your privacy.
For more information about how to use the firewall program, refer to the help information system that
comes with the program.

Protecting data against viruses
Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses. The
antivirus program is designed to help you detect and eliminate viruses.
Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After
30 days, you must renew the license to continue receiving the antivirus software updates.
For more information about how to use your antivirus software, refer to the help information system of
your antivirus software.

ThinkPad E560p and S5 User Guide

Chapter 6. Advanced configuration
This chapter contains the following topics:
•

“Installing a new operating system” on page 53

•

“Installing device drivers” on page 55

•

“Using the ThinkPad Setup program” on page 55

•

“Using system management” on page 69

Installing a new operating system
In some situations, you might need to install a new operating system. This topic provides instructions on
how to install a new operating system.

Installing the Windows 7 operating system
Before you start, print these instructions.
Attention: The process of installing a new operating system deletes all the data on your hard disk drive or
solid-state drive, including the data that were stored in a hidden folder.
To install the Windows 7 operating system, do the following:
1. Copy all the subdirectories and files in the C:\SWTOOLS directory to a removable storage device.
• The supplement files for the Windows 7 operating system are in the C:\SWTOOLS\OSFIXES directory.
• The device drivers are in the C:\SWTOOLS\DRIVERS directory.
• The preinstalled programs are in the C:\SWTOOLS\APPS directory.
2. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 55.
3. Select Startup ➙ UEFI/Legacy Boot. Then do one of the following:
• To install the Windows 7 (32-bit) operating system, select Legacy Only or Both.
• To install the Windows 7 (64-bit) operating system in Legacy mode, select Legacy Only.
• To install the Windows 7 (64-bit) operating system in UEFI mode, select UEFI Only.
4. Press F10 to exit the ThinkPad Setup program.
5. Insert the Windows 7 operating system installation DVD into the optical drive, and restart the computer.
Note: If you are starting the installation DVD image from an external USB device, do additional
configurations before you start. For more information, go to:
http://www.lenovo.com/support/installwin7viausb3
6. Restore the C:\SWTOOLS directory that you backed up before installing the Windows 7 operating system.
7. Install the device drivers. See “Installing device drivers” on page 55.
8. Install the Windows 7 fix modules. You can find the Windows 7 fix modules in the C:\SWTOOLS\OSFIXES\
directory. For more information, go to the Microsoft Knowledge Base home page at:
http://support.microsoft.com/
9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR
patch. To download and install the registry patches, go to the Lenovo Support Web site at:
http://www.lenovo.com/support

Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the
ThinkPad Setup program. Otherwise the operating system will not start correctly.
When you install the Windows 7 operating system, you might need one of the following country or region
codes:
Country or region

Code

Country or region

Code

China

Netherlands

Denmark

Norway

Finland

Spain

France

Sweden

Germany

Taiwan and Hong Kong

Italy

United States

Japan

Installing the Windows 10 operating system
Before you start, print these instructions.
Attention: The process of installing a new operating system deletes all the data on your internal storage
drive, including the data that were stored in a hidden folder.
To install the Windows 10 operating system, do the following:
1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 55.
2. Select Startup ➙ Boot to display the Boot Priority Order submenu.
3. Select the drive that contains the operating system installation program, for example USB HDD.
4. Press the F10 key to exit the ThinkPad Setup program.
5. Connect the drive that contains the operating system installation program to the computer, and restart
the computer.
6. Install the device drivers and necessary programs. See “Installing device drivers” on page 55.
7. After installing the device drivers, apply Windows Update to get the latest modules, for example the
security patches.
8. Depending on your preference, install Lenovo programs. For information about Lenovo programs,
see “Lenovo programs” on page 13.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the
ThinkPad Setup program. Otherwise, the operating system will not start correctly.
When you install the Windows 10 operating system, you might need one of the following country or region
codes:
Country or region

Code

Country or region

Code

China

Netherlands

Denmark

Norway

Finland

Spain

France

Sweden

Germany

Taiwan and Hong Kong

ThinkPad E560p and S5 User Guide

Italy

Japan

United States

Installing device drivers
Device driver is the program that operates a particular hardware device of the computer. If a device does
not perform well or you install a new device, you need to install or update the corresponding device driver.
For example, if you use the Windows 7 operating system, to use the USB 3.0 connector, you need to
download and install the USB 3.0 driver.
To download the latest device drivers, do the following:
1. Go to http://www.lenovo.com/ThinkPadDrivers.
2. Select your product name to view all the device drivers for your computer.
3. Select the device drivers you that you need, and follow the instructions on the screen.
Attention: Do not download the device drivers from the Windows Update Web. Always download the device
drivers from:
http://www.lenovo.com/ThinkPadDrivers
If you use the Windows 7 operating system, you also can find the device drivers in the C:\SWTOOLS\DRIVERS
directory on your storage drive. For more information, see “Reinstalling preinstalled programs and device
drivers” on page 99.

Using the ThinkPad Setup program
The ThinkPad Setup program enables you to select various setup configurations for your computer through
configuring the BIOS.
To configure the BIOS of your computer, do the following:
1. Turn on the computer. When the ThinkPad logo is displayed, press F1. The ThinkPad Setup program
starts.
Note: If you are required to enter the supervisor password, enter the correct password. You also can
press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the
password, you cannot change the configurations that are protected by the supervisor password. For
more information, refer to “Using passwords” on page 45.
2. Use the cursor keys to select a tab; or use the cursor keys to locate an item and press Enter to select it.
Then a submenu is displayed.
Note: Some menu items are displayed only if the computer supports the corresponding features.
3. Set the value of an item by doing one of the following:
• Press the F6 key to change to a higher value.
• Press the F5 key to change to a lower value.
Note: Default values are in boldface.
4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu.
5. When you complete the configuration, press the F10 key to save and exit. You also can select the
Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options.
Note: You can press the F9 key to restore to the default settings.

Chapter 6. Advanced configuration

Main menu
When you enter the ThinkPad Setup program, you will first see the Main menu as follows:
• UEFI BIOS Version
• UEFI BIOS Date (Year-Month-Day)
• Embedded Controller Version
• ME Firmware Version (available on models with an Intel CPU)
• Machine Type Model
• System-unit serial number
• System board serial number
• Asset Tag
• CPU Type
• CPU Speed
• Installed memory
• UUID
• MAC address (Internal LAN)
• Preinstalled OS License
• UEFI Secure Boot
• OA3 ID (available on Windows 10 based models)
• OA2

Config menu
To change the configuration of your computer, select the Config tab from the ThinkPad Setup menu.
The following table lists the Config menu items. Default values are in boldface. The menu items might
change without notice. Depending on the model, the default value might vary.
Attention: The default configurations are already optimized for you. Improper change of the configurations
might cause unexpected results.
Table 2. Config menu items
Menu item

Submenu item

Selection

Comments

Network

Wake On LAN

• Disabled

Enable the computer to
power on when the Ethernet
controller receives a magic
packet (a special network
message).

• AC Only
• AC and Battery

If you select AC Only, Wake
on LAN is enabled only
when the ac power adapter
is attached.
If you select AC and
Battery, Wake on LAN is
enabled with any power
sources.
Notes:

ThinkPad E560p and S5 User Guide

Table 2. Config menu items (continued)
Menu item

Submenu item

Selection

Comments
• The magic packet type
Wake on LAN requires
ac power.
• The Wake on LAN
function does not
work when a hard disk
password is set.

Ethernet LAN Option ROM
(for Legacy Only boot
mode or Both with Legacy
first)
UEFI IPv4 Network Stack
(for UEFI Only boot mode
or Both with UEFI first)
UEFI IPv6 Network Stack
(for UEFI Only boot mode
or Both with UEFI first)
UEFI PXE Boot Priority
(for Both with UEFI first
boot mode, and IPv6
and IPv4 stacks are both
enabled.)
USB

USB UEFI BIOS Support

• Disabled
• Enabled

• IPv6 First
• IPv4 First

• Disabled
• Enabled

Always On USB

• Disabled
• Enabled

– Charge in Battery Mode

• Disabled
• Enabled

Keyboard/Mouse

Fn and Ctrl Key swap

• Disabled
• Enabled

Loads the Ethernet LAN
Option ROM to enable
startup from an integrated
network device.
Enable or disable Internet
Protocol Version 4 (IPv4)
network stack for the UEFI
environment.
Enable or disable Internet
Protocol Version 6 (IPv6)
network stack for UEFI
environment.
Select network stack
priority for UEFI PXE boot.

Enables or disables boot
support for USB storage
devices.
If you select Disabled,
the external USB devices
cannot be charged through
USB connectors.
If you select Enabled, the
external USB devices can
be charged through USB
connectors even when
system is in hibernation
or power-off mode and in
battery mode.
Enable exchanges of Fn
and Ctrl key action at the
bottom-left of the keyboard.
Disabled: Fn key and Ctrl
key behavior is as printed
on the keyboard.
Enabled: Fn key works as
Ctrl key. Ctrl key works as
Fn key.

Chapter 6. Advanced configuration

Table 2. Config menu items (continued)
Menu item

Submenu item

Selection

Comments

F1–F12 as primary function

• Disabled

Enable the F1-F12 function
or the special function
printed as an icon on each
key as the primary function.

• Enabled

Enabled: Executes the
F1-F12 function.
Disabled: Executes the
special function.
To temporarily switch the
above two options, press
Fn+Esc to enable FnLock.
The FnLock indicator is on
when FnLock is enabled.
Fn Sticky key

• Disabled
• Enabled

Display

Boot Display Device

• ThinkPad LCD
• HDMI

Total Graphics Memory

• 256MB
• 512MB

When the option is enabled,
you can press the Fn key
to keep it in a pressed
condition; then press the
desired function key. The
action is equivalent to
pressing the required key
simultaneously with the Fn
key. When you press the
Fn key twice, the state is
locked until you press the
Fn key again.
Select the display device
that is to be activated at
boot time. This selection
is effective for boot time,
password prompt, and
ThinkPad Setup.
Allocate total memory
which Intel internal graphics
device shares.
If you select 512MB, the
maximum usable memory
might be reduced on the
32-bit operating system.
Note: This submenu is
available on models with an
Intel CPU.

Boot Time Extension

• Disabled
• 1 second
• 2 seconds
• 3 seconds
• 5 seconds
• 10 seconds

ThinkPad E560p and S5 User Guide

This option defines the
amount of time to extend
the boot process, in
seconds.
The system cannot detect
some external monitors
during boot because they
need a few seconds to be
ready. Try this option if the

Table 2. Config menu items (continued)
Menu item

Submenu item

Selection

Comments
monitor being used does
not display the boot screen.
Note: This submenu is
available on models with an
Intel CPU.

Power

Intel SpeedStep®
technology

• Disabled

Select the mode of Intel
SpeedStep technology at
runtime.

• Enabled

• Maximum
Performance: Always
highest speed
• Battery Optimized:
Always lowest speed
• Disabled: No runtime
support, lowest speed
Note: This submenu is
available on models with an
Intel CPU.
Adaptive Thermal
Management

Scheme for AC
• Maximize Performance
• Balanced
Scheme for Battery
• Maximize Performance
• Balanced

CPU Power Management

• Disabled
• Enabled

Disable Built-in Battery

• Yes
• No

Enable or disable the
power-saving feature that
stops the microprocessor
clock automatically when
there are no computer
activities. Normally, it is not
necessary to change the
setting.
Temporary disable battery
for servicing the system.
After selecting this item, the
system will be automatically
powered off, then ready
to be serviced. Note: the
battery will be automatically
enabled when the AC
adapter is reconected.

Chapter 6. Advanced configuration

Table 2. Config menu items (continued)
Menu item

Submenu item

Selection

Comments

Beep and Alarm

Password Beep

• Disabled

Enable this option to have
a beep sound when the
system is waiting for a
power-on, hard disk, or
supervisor password.
Different beeps will sound
when the entered password
matches or does not match
the configured password.

• Enabled

Keyboard Beep

• Disabled
• Enabled

Enable this option to
have a beep sound
when unmanageable key
combination are pressed.

Date and Time menu
To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu.
Then do the following:
1. Use the cursor keys to select System Date or System Time.
2. Type a date or time.

Security menu
To change the security settings of your computer, select the Security tab from the ThinkPad Setup menu.
The following table lists the Security menu items. Default values are in boldface. The menu items might
change without notice. Depending on the model, the default value might vary.
Attention: The default configurations are already optimized for you. Improper change of the configurations
might cause unexpected results.
Table 3. Security menu items
Menu item

Submenu item

Selection

Comments

Password

Supervisor Password

• Disabled

Refer to “Supervisor
password” on page 46.

• Enabled
Lock UEFI BIOS Settings

• Disabled
• Enabled

Password at Unattended
boot

ThinkPad E560p and S5 User Guide

• Disabled
• Enabled

Enable or disable the
function that protects
items in ThinkPad Setup
from being changed by a
user who does not have
the supervisor password.
By default, this is set to
Disabled. If you set the
supervisor password and
enable this function, no one
but you can change items
in the ThinkPad Setup
program.
If you select and enable
Password at unattended
boot, a password prompt
is displayed when the

Table 3. Security menu items (continued)
Menu item

Submenu item

Selection

Comments
computer is turned on,
from either a power-off
state or hibernation state.
If you select Disabled,
no password prompt is
displayed; the computer
goes ahead and loads
the operating system.
To prevent unauthorized
access, set the user
authentication on the
operating system.

Password at Restart

• Disabled
• Enabled

Password at Boot Device
List

• Disabled
• Enabled

If you select and enable
Password at restart,
a password prompt is
displayed when you restart
the computer. If you select
Disabled, no password
prompt is displayed; the
computer goes ahead and
loads the operating system.
To prevent unauthorized
access, set the user
authentication on the
operating system.
If the security password
is set, this option is used
to specify whether the
Security password must be
entered to display the F12
boot device list.
Select Enabled to prompt
for the security password.
Select Disabled to proceed
without any user action
required.

Password Count Exceeded
Error

• Disabled
• Enabled

Select Enabled to show
the POST 0199 error and
prompt for the Security
password.
Select Disabled to hide
the POST 0199 error and
proceed without any user
action required.

Set Minimum Length

• Disabled
• x characters
(4≤x≤12)

Specify a minimum length
for power-on password
and hard disk passwords.
If you set the supervisor
password and specify
a minimum length for
passwords, no one but you
can change the length.

Chapter 6. Advanced configuration

Table 3. Security menu items (continued)
Menu item

Submenu item

Selection

Comments

Power-On Password

• Disabled

Refer to “Power-on
password” on page 45.

• Enabled
Hard Disk X Password

• Disabled
• Enabled

Security Chip

Security Chip Selection

• Discrete TPM
• Intel PTT

Refer to “Hard disk
passwords” on page
48.
If you select Discrete TPM,
you can use a discrete TPM
chip with TPM 1.2 mode.
If you select Intel PTT,
you can use Intel Platform
Trusted technology (PTT)
with TPM 2.0 mode.
If you change from Intel
PTT to Discrete TPM, a
message pops up that all
encryption keys will be
cleared in the security chip.
If you want to continue,
select Yes.
If you change from Discrete
TPM to Intel PTT, a
message pops up that all
encryption keys will be
cleared in the security chip.
Intel AMT and Intel TXT are
disabled when the security
chip is set to Intel PTT.
If you want to continue,
select Yes.
Notes:
• This submenu is
available on models
with an Intel CPU.
• Discrete TPM is
displayed only when
a discrete TPM chip is
available.
• Intel PTT can be used
with the Windows 8 or
later operating system.

Security Chip

• Active
• Inactive
• Disabled

If you select Active, the
security chip is functional.
If you select Inactive, the
security chip is visible,
but it is not functional. If
you select Disabled, the
security chip is hidden and
it is not functional.
Note: This item is displayed
when Security Chip

ThinkPad E560p and S5 User Guide

Table 3. Security menu items (continued)
Menu item

Submenu item

Selection

Comments
Selection is set to Discrete
TPM.

• Enabled
• Disabled

If you select Enabled, the
security chip is functional.
If you select Disabled, the
security chip is hidden and
it is not functional.
Note: This item is displayed
when Security Chip
Selection is set to Intel
PTT.

Clear Security Chip

• Enter

Clear the encryption key.
Note: This item is displayed
only if you have selected
Active or Enabled for the
Security Chip option.

Intel TXT Feature
* Unselectable when Intel
PTT is enabled.

• Disabled
• Enabled

Enable or disable Intel
Trusted Execution
Technology.
Notes:
• This item is available
on models with an Intel
CPU.
• This item is displayed
only if you have selected
Active or Enabled
for the Security Chip
option.
• This item is set to
Disabled when Intel PTT
is enabled.

Physical Presence for
Provisioning

• Disabled

Physical Presence for Clear

• Disabled

• Enabled

This option enables or
disables the confirmation
message when you change
the settings of the security
chip.
This option enables or
disables the confirmation
message when you clear
the security chip.

Chapter 6. Advanced configuration

Table 3. Security menu items (continued)
Menu item

Submenu item

Selection

Comments

UEFI BIOS Update Option

Flash BIOS Updating by
End-Users

• Disabled

If you select Enabled,
all users can update the
UEFI BIOS. If you select
Disabled, only the person
who knows the supervisor
password can update the
UEFI BIOS.

Secure RollBack Prevention

• Disabled

• Enabled

If you select Disabled,
you can flash to an earlier
version of the UEFI BIOS.
If you select Enabled, you
cannot flash to an earlier
version of the UEFI BIOS.
Note: This item is set as
Disabled by default when
the OS Optimized Defaults
on the Restart menu is set
as Disabled. This item is
set as Enabled by default
when the OS Optimized
Defaults is set as Enabled.

Memory Protection

Execution Prevention

• Disabled
• Enabled

Virtualization

Intel Virtualization
Technology

• Disabled
• Enabled

Some computer viruses
and worms cause memory
buffers to overflow by
running code where only
data is allowed. If the
Data Execution Prevention
feature can be used with
your operating system, then
by selecting Enabled you
can protect your computer
against attacks by such
viruses and worms. If after
choosing Enabled you find
that a program does not run
correctly, select Disabled
and reset the setting.
If you select Enabled, a
Virtual Machine Monitor
(VMM) can utilize the
additional hardware
capabilities provided by
Virtualization Technology.
Note: This submenu is
available on models with an
Intel CPU.

Intel VT-d Feature

• Disabled
• Enabled

ThinkPad E560p and S5 User Guide

Intel VT-d is Intel
Virtualization Technology
for Directed I/O. When
enabled, a VMM can utilize
the platform infrastructure
for I/O virtualization.

Table 3. Security menu items (continued)
Menu item

Submenu item

Selection

Comments
Note: This submenu is
available on models with an
Intel CPU.

I/O Port Access

Ethernet LAN

• Disabled

If you select Enabled, you
can use the Ethernet LAN
device.

• Enabled
Wireless LAN

• Disabled

If you select Enabled,
you can use wireless LAN
devices.

• Enabled
Bluetooth

• Disabled

If you select Enabled, you
can use Bluetooth devices.

• Enabled
USB Port

• Disabled

If you select Enabled, you
can use USB connectors.

• Enabled
Memory Card Slot

• Disabled

If you select Enabled, you
can use the memory card
slots.

• Enabled
Integrated Camera

• Disabled

If you select Enabled, you
can use the integrated
camera.

• Enabled
Microphone

• Disabled

If you select Enabled, you
can use the microphones
(internal, external, or
line-in).

• Enabled

Anti-Theft

Computrace Module
Activation

• Disabled
• Enabled
• Permanently Disabled

Enable or disable the UEFI
BIOS interface to activate
the computrace module.
Computrace is an optional
monitoring service from
Absolute Software.
Note: If you set the
Computrace module
activation to Permanently
Disabled, you will be
unable to enable this
setting again.

Secure Boot

• Disabled
• Enabled

Enable or disable the
UEFI Secure Boot feature.
Select Enable to prevent
unauthorized operating
systems from running at
boot time. Select Disabled
to allow any operating
systems to run at boot
time.
Note: To enable Secure
Boot, you need to set the
startup setting as UEFI
Only and set CSM Support
as No.

Chapter 6. Advanced configuration

Table 3. Security menu items (continued)
Menu item

Submenu item

Selection

Comments

Platform Mode

• Setup Mode

Specify the system
operating mode.

• User Mode
Secure Boot Mode

• Standard Mode
• Custom Mode

Reset to Setup Mode

• Yes
• No

Restore Factory Keys

• Yes
• No

Clear All Secure Boot Keys

• Yes
• No

Internal Device Access

Internal Storage Tamper
Detection

• Disabled
• Enabled

Specify the system
operating mode.
This option is used to clear
the current platform key
and put the system into
Setup Mode. You can
install your own platform
key and customize the
Secure Boot signature
databases in Setup Mode.
Secure Boot mode will be
set to Custom Mode.
This option is used to
restore all keys and
certificates in Secure
Boot databases to factory
defaults. Any customized
Secure Boot settings
will be erased, and the
default platform key will be
re-established along with
the original signature
databases including
certificate for the Windows
10 operating systems.
This option is used to clear
all keys and certificates in
Secure Boot databases.
You can install your own
keys and certificates after
selecting this option.
If you select Enabled,
removing any internal
storage device when your
computer is in sleep mode
will be detected. If you
remove the internal storage
device while the computer
is in sleep mode, the
computer will shut down
when you wake it up, and
any unsaved data will be
lost.

Startup menu
To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu.
Attention:
• After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a
format operation. Otherwise your data might be erased or overwritten.
66

ThinkPad E560p and S5 User Guide

• If you are using the BitLocker drive encryption, do not change the startup sequence. BitLocker drive
encryption locks the computer from starting once detects the change of startup sequence.
To change the startup sequence temporarily so that the computer starts from a desired drive, do the following:
1. Restart the computer. When the ThinkPad logo is displayed, press the F12 key.
2. Select the device that you want the computer to start from.
Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating
system cannot be found.
The following table lists the Startup menu items. Default values are in boldface. The menu items might
change without notice. Depending on the model, the default value might vary.
Note: Some items are displayed on the menu only if the computer supports the corresponding features.
Table 4. Startup menu items
Menu item

Selection

Comments

Boot

Select the boot device when you
press the power button to turn on the
computer.

Network Boot

Select the boot device when the
computer wakes from LAN. If Wake
On LAN is enabled, a network
administrator can turn on all of the
computers in a LAN remotely by use
of network management software.

UEFI/Legacy Boot

• Both

Select system boot capability.

• UEFI Only

• Both: Select priority of boot
options between UEFI and Legacy.

• Legacy Only
UEFI/Legacy Boot Priority
• UEFI First
• Legacy First
CSM Support (for UEFI Only)
• No
• Yes

• UEFI Only: The computer will start
from the UEFI-enabled operating
system.
• Legacy Only: The computer will
boot from any operating system
other than the UEFI-enabled one.
Note: If you select UEFI Only, the
computer cannot start from the
bootable devices that do not have the
UEFI-enabled operating system.
Compatibility Support Module (CSM)
is required for starting the legacy
operating system. If you select UEFI
Only, CSM Support is selectable.
For Both or Legacy Only mode, CSM
Support is not selectable.

Chapter 6. Advanced configuration

Table 4. Startup menu items (continued)
Menu item

Selection

Comments

Boot Mode

• Quick

Screen during the POST:

• Diagnostics

• Quick: The ThinkPad Logo screen
is displayed.
• Diagnostics: Test messages are
displayed.
Note: You can also enter Diagnostic
mode by pressing Esc during POST.

Option Key Display

• Disabled
• Enabled

Boot Device List F12 Option

• Disabled
• Enabled

Boot Order Lock

• Disabled
• Enabled

If you select Disabled, then the
message “To interrupt normal startup,
press Enter” is not displayed during
the POST.
If you select Enabled, the F12 key
is recognized and the Boot Menu
window is displayed.
If you select Disabled, your computer
will boot using the default priority. If
you select Enabled, your computer
will boot using the priority you have
customized.

Restart menu
To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu.
The following submenu items are displayed:
• Exit Saving Changes: Save the changes and restart the computer.
• Exit Discarding Changes: Discard the changes and restart the computer.
• Load Setup Defaults: Restore to the factory default settings.
Note: Enable OS Optimized Defaults to meet the Windows 10 certification requirement. When you
change this setting, some other settings are changed automatically, such as CSM Support, UEFI/Legacy
Boot, Secure Boot, and Secure RollBack Prevention.
• Discard Changes: Discard the changes.
• Save Changes: Save the changes.

Updating the UEFI BIOS
The UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS
initializes the hardware components, and loads the operating system and other programs.
You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update
program running in the Windows environment. When you install a new program, a device driver, or hardware,
you might be informed to update the UEFI BIOS.
For instructions on how to update the UEFI BIOS, go to:
http://www.lenovo.com/ThinkPadDrivers

ThinkPad E560p and S5 User Guide

Using system management
This topic is primarily intended for the network administrators.
Your computer is designed for manageability, so that you can redirect more resources to better meet
your business objectives.
This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client
computers in the same way as you operate your own computer, such as turning on a client computer,
formatting a hard disk drive, and installing a program.
Once the computer is configured and operational, you can manage it by using the software and the
manageability features that are already integrated into the client computer and the network.
Desktop Management Interface
The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS)
Reference Specification, version 2.7.1. SMBIOS provides information about the hardware components of
your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on
the system board. This specification documents the standards for getting access to this BIOS information.
Preboot eXecution Environment
The Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling the
computer to start from a server. Your computer supports the personal computer functions that PXE requires.
Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer.
Asset ID EEPROM
The Asset ID EEPROM contains information about the computer configuration and the serial numbers of
the key components. It also includes a number of blank fields where you can record information about
the end users in your network.

Chapter 6. Advanced configuration

ThinkPad E560p and S5 User Guide

Chapter 7. Preventing problems
This chapter contains the following topics:
•

“General tips for preventing problems” on page 71

•

“Making sure device drivers are up-to-date” on page 72

•

“Taking care of your computer” on page 73

General tips for preventing problems
• Check the capacity of your hard disk drive from time to time. If the hard disk drive gets too full, the
Windows operating system will slow down and might produce errors.
To check the hard disk drive capacity, do the following:
– Windows 7: Open the Start menu and click Computer.
– Windows 10: Open the File Explorer and click This PC.
• Empty your recycle bin on a regular basis.
• Use disk defragment tool regularly on your hard disk drive to improve data seek and read times.
• To free up disk space, uninstall unused application programs.
Note: You also might want to look for program duplication or overlapping versions.
• Clean out your Inbox, Sent, and Trash folders from your e-mail client program.
• Back up your data at least once a week. If critical data is present, it is a good idea to perform a daily
backup operation. Lenovo has many backup options available for your computer. Rewritable optical
drives are available for most machines and are easily installed.
• Schedule system restore operations to take a system snapshot periodically. For more information about
system restore, see Chapter 9 “Recovery overview” on page 95.
• Update device drivers and the UEFI BIOS when needed.
• Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and
revisions.
• Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device
driver information release notes prior to updating for compatibility or known issues.
• Keep a log book. Entries might include major hardware or software changes, driver updates, minor issues
you have experienced, and how you resolved the minor issues.
• If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine,
the following tips might help along the way:
– Remove all external devices such as the printer, keyboard, and so on.
– Make sure that your battery is charged and your computer has the ac power connected.
– Access ThinkPad Setup and load the default settings.
– Restart the computer and start the recovery operation.
– If your computer uses discs as the recovery media, do not remove the disc from the drive until
prompted to do so.
• For suspected hard disk drive issues, refer to “Diagnosing problems” on page 77 and run a diagnostic
test for the drive before you call the Customer Support Center. If your computer does not start up,
download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest. Run the
test and record any messages or error codes. If the test returns any failing error codes or messages,
© Copyright Lenovo 2016

call the Customer Support Center with the codes or messages and the computer in front of you. A
technician will assist you further.
• If required, you can find the contact information about the Customer Support Center for your country
or region at http://www.lenovo.com/support/phone. When calling the Customer Support Center, make
sure that you have your machine model type, serial number, and the computer in front of you. Also, if the
computer is producing error codes, it is helpful to have the error screen on or the messages written down.

Making sure device drivers are up-to-date
Device drivers are programs that contain instructions for the operating system about how to operate or
“drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver.
If you add a new component, the operating system needs to be instructed on how to operate that piece
of hardware. After you install the driver, the operating system can recognize the hardware component
and understand how to use it.
Note: Because drivers are programs, like any other file on your computer, they are susceptible to corruption
and might not perform correctly if corruption occurs.
It is not always necessary to download the latest drivers. However, you should download the latest driver
for a component if you notice poor performance from that component or if you added a new component.
This might eliminate the driver as the potential cause of a problem.
Getting the latest drivers from the Web site
You can download and install updated device drivers from the Lenovo Web site by doing the following:
1. Go to http://www.lenovo.com/ThinkPadDrivers.
2. Select the entry for your computer and then follow the instructions on the screen to download and
install necessary software.
Getting the latest drivers using System Update
The System Update program helps you keep the software on your computer up-to-date. Update packages
are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages
can contain applications, device drivers, UEFI BIOS flashes, or software updates. When the System Update
program connects to the Lenovo Support Web site, the System Update program automatically recognizes
the machine type and model of your computer, the installed operating system, and the language of the
operating system to determine what updates are available for your computer. The System Update program
then displays a list of update packages and categorizes each update as critical, recommended, or optional to
help you understand the importance. You have complete control of which updates to download and install.
After you select the update packages you want, the System Update program automatically downloads and
installs the updates without any further intervention from you.
The System Update program is preinstalled on your computer and is ready to run. The only prerequisite is
an active Internet connection. You can start the program manually, or you can use the schedule feature
to enable the program to search for updates automatically at specified intervals. You also can predefine
scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates)
so the list you choose from contains only those update types that are of interest to you.
For more information about how to use the System Update program, refer to the help information system
of the program.

ThinkPad E560p and S5 User Guide

Taking care of your computer
Although your computer is designed to function reliably in normal work environments, you need to use
common sense in handling it. By following the important tips in this topic, you will get the most use and
enjoyment out of your computer.
Be careful about where and how you work
• Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic
bags.
• Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers
(more than 13 cm or 5 inches).
• Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F).
• Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions. If a
computer is close to such an appliance, and is exposed for an extended time to air containing negative
ions, it might become electrostatically charged. Such a charge might be discharged through your hands
when you touch the keyboard or other parts of the computer, or through connectors on I/O devices
connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a discharge from
your body or clothing to the computer, it poses the same risk of a computer malfunction.
Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic
charge above a certain limit, however, can increase the risk of ESD. Therefore, when using the computer
close to an appliance that can produce negative ions, give special attention to the following:
• Avoid directly exposing your computer to the air from an appliance that can produce negative ions.
• Keep your computer and peripherals as far as possible from such an appliance.
• Wherever possible, ground your computer to facilitate safe electrostatic discharge.
Note: Not all such appliances cause a significant electrostatic charge.
Be gentle with your computer
• Avoid placing any objects (including paper) between the display and the keyboard or the palm rest.
• Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees.
Do not open the display beyond 135 degrees, as this might damage the computer hinge.
• Do not turn your computer over while the ac power adapter is plugged in. This could break the adapter
plug.
Carry your computer properly
• Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect
cords and cables.
• When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by
the display.
Handle storage media and drives properly
• When installing the storage drive, follow the instructions shipped with your hardware, and apply pressure
only where needed on the device.
• After you replace the primary storage drive, reattach the cover of the drive slot.
• When replacing the storage drive, reattach the cover of the drive slot.
• Store your external and removable storage drive in the appropriate containers or packaging when they are
not being used.

Chapter 7. Preventing problems

• Before you install any of the following devices, touch a metal table or a grounded metal object. This action
reduces any static electricity from your body. The static electricity could damage the device.
• While transferring data to or from a flash media card, such as an SD card, do not put your computer in
sleep or hibernation mode before the data transfer is complete. To do so might cause damage to your
data.
Taking care when setting passwords
• Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it,
and you might have to replace your system board or storage drive.
Registering your computer
• Register your ThinkPad computer with Lenovo at http://www.lenovo.com/register. For more information,
see “Registering your computer” on page 17.
Be sure not to modify your computer
• Only an authorized ThinkPad repair technician should disassemble and repair your computer.
• Do not modify or tape the latches to keep the display open or closed.

Cleaning the cover of your computer
Occasionally clean your computer by doing the following:
1. Prepare a mixture of a gentle kitchen-use detergent. The detergent must not contain abrasive powder or
strong chemicals such as acid or alkaline. Use five parts water to one part detergent.
2. Absorb the diluted detergent into a sponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with a dry, soft, lint-free cloth.
9. Wait for the surface to dry completely and remove any fibers from the cloth.
Cleaning your computer keyboard
To clean the computer keyboard, do the following:
1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.
Note: Avoid spraying cleaner directly onto the keyboard.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time,
the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto
or between the keys.
3. Allow to dry.
4. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush
or cool air from a hair dryer.
Cleaning your computer display
To clean the computer display, do the following:

ThinkPad E560p and S5 User Guide

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it
might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was
pressed from the outside.
2. Wipe or dust the stain gently with a soft, dry cloth.
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and
water that does not contain impurities.
Note: Avoid spraying cleaner directly onto the keyboard.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.

Chapter 7. Preventing problems

ThinkPad E560p and S5 User Guide

Chapter 8. Troubleshooting computer problems
This chapter contains the following topics:
•

“Diagnosing problems” on page 77

•

“Troubleshooting” on page 77

Diagnosing problems
If you experience problems with your computer, use the Lenovo Solution Center program as a starting
point for solving them.
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for optimal system performance.
Notes:
• The Lenovo Solution Center program also is available for downloaded at:
http://www.lenovo.com/diags
• If you are using other Windows operating system rather than Windows 7 or Windows 10, you can find the
latest information about diagnostics for your computer at:
http://www.lenovo.com/diagnose
When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery
media. You can use the recovery media to restore the hard disk drive to the factory default state. For more
information, see “Creating and using a recovery media” on page 95.
To run the Lenovo Solution Center program, see “Accessing Lenovo programs” on page 13.
For additional information, refer to the Lenovo Solution Center help system.
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center
program, save and print the log files created by the program. You will need the log files when you speak to a
Lenovo technical support representative.

Troubleshooting
If your computer has an error, it typically displays a message or an error code, or makes a beep when
you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to
solve the problem by yourself.

Computer stops responding
Print these instructions now and keep it with your computer for reference later.
If your computer is completely unresponsive (you cannot use the ThinkPad pointing device or the keyboard),
do the following:
1. Press and hold the power button until the computer turns off. After the computer is turned off, restart by
pressing the power button. If the computer does not turn on, continue with step 2.
Note: Do not remove the battery and the ac power adapter to reset the computer.

2. While the computer is turned off, remove all power sources from the computer (battery and the ac power
adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the
battery out of the computer. If the computer does not turn back on, continue with step 3.
Note: Once the computer starts up and enters the Windows environment, use the proper shutdown
procedure to turn the computer off. Once the computer is off, reattach the battery and restart the
computer. If the computer does not start with the battery reattached, remove the battery and again
start with step 2. If the computer starts with ac power but does not start when the battery is attached,
call the Customer Support Center for support.
3. While the computer is off, remove all sources of power (battery and the ac power adapter or battery).
Remove all external devices that are attached to your computer (keyboard, mouse, printer, scanner, and
so on). Repeat step 2. If step 2 is unsuccessful, continue with step 4.
Note: The following steps involve removing static sensitive components from your computer. Make sure
that you are properly grounded and remove all sources of power attached to the computer. If you are
uncomfortable or unsure about removing components, call the Customer Support Center for assistance.
4. While the computer is off, remove all sources of power and external hardware. Remove any non-original
memory module added to your computer. After removing the extra memory module and reinstalling the
original memory module, repeat step 2. If the computer still does not turn on, consult the user manual
for other customer-replaceable components that are attached to your computer.
If the computer still does not start up, call the Customer Support Center and a Customer Support Specialist
will assist you.

Spills on the keyboard
With a mobile computer, there are increased chances of spilling liquids on the keyboard. Because most
liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits, potentially
causing irreparable damage to your computer.
If you spill something on your computer:
Attention: Be sure that no liquid creates a short circuit between you and the ac power adapter (if in use).
Although you might lose some data or work by turning off the computer immediately, leaving the computer
on might make your computer unusable.
1. Carefully unplug the ac power adapter immediately.
2. Turn off the computer immediately. If the computer does not turn off, remove the battery. The more
quickly you stop the current from passing through the computer the more likely you will reduce damage
from short circuits.
3. Wait until you are certain that all the liquid is dry before turning on your computer.
Note: If you want to replace your keyboard, you can purchase a new one.

Error messages
• Message: 0177: Bad SVP data, stop POST task.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board
should be replaced. Have the computer serviced.
• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup
to check security settings, Press F10 and then press Enter to restart the system. If you still have a
problem, have the computer serviced.

ThinkPad E560p and S5 User Guide

• Message: 0187: EAIA data access error.
Solution: The access to EEPROM is failed. Have the computer serviced.
• Message: 0188: Invalid RFID Serialization Information Area.
Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced,
and the box serial number needs to be reinstalled. Have the computer serviced.
• Message: 0189: Invalid RFID configuration information area.
Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced,
and the UUID needs to be reinstalled. Have the computer serviced.
• Message: 0190: Critical low-battery error.
Solution: The computer turns off, because the battery is low. Connect the ac power adapter to the
computer and charge the battery, or replace the battery with a fully charged one.
• Message: 0191: System Security - Invalid remote change requested.
Solution: The system configuration change has failed. Confirm the operation and try again. To clear the
error, enter the ThinkPad Setup program.
• Message: 0199: System Security - Security password retry count exceeded.
Solution: This message is displayed if you enter a wrong supervisor password more than three times.
Confirm the supervisor password and try again. To clear the error, enter the ThinkPad Setup program.
• Message: 0251: System CMOS checksum bad.
Solution: The system CMOS might have been corrupted by a program. The computer uses the default
settings. Run ThinkPad Setup to reconfigure the settings. If you still see the same error code, have
the computer serviced.
• Message: 0253: EFI Variable Block Data was destroyed.
Solution: The system EFI Variable Block Data might have been corrupted. The computer uses the
default settings. Run ThinkPad Setup to reconfigure the settings. If you still see the same error code,
have the computer serviced.
• Message: 0271: Real time clock error.
Solution: Have the computer serviced.
• Message: 1802: Unauthorized network card is plugged in.
Solution: The network card is not supported on this computer. Remove it.
• Message: 2100: Detection error on HDD0 (Main HDD).
Solution: The hard disk drive is not working. Have the hard disk drive serviced.
• Message: 2101: Detection error on HDD1 (Ultrabay HDD)).
Solution: The hard disk drive is not working. Have the hard disk drive serviced.
• Message: 2102: Detection error on HDD2 (Mini SATA).
Solution: The Mini SATA device is not working. Have the Mini SATA device serviced.
• Message: 2110: Read error on HDD0 (Main HDD).
Solution: The hard disk drive is not working. Have the hard disk drive serviced.

Chapter 8. Troubleshooting computer problems

• Message: 2111: Read error on HDD1 (Ultrabay HDD)
Solution: The hard disk drive is not working. Have the hard disk drive serviced.
• Message: 2112: Read error on HDD2 (Mini SATA)
Solution: The Mini SATA device is not working. Have the Mini SATA device serviced.
• Message: 2200: Machine Type and Serial Number are invalid.
Solution: Machine Type and Serial Number are invalid. Have the computer serviced.
• Message: 2201: Machine UUID is invalid.
Solution: Machine UUID is invalid. Have the computer serviced.
• Message: Fan error
Solution: Cooling fan has failed. Shut down the computer immediately and have the computer serviced.
• Message: Thermal sensing error
Solution: The thermal sensor is not functioning correctly. Shut down the computer immediately and
have the computer serviced.
• Message: This system does not support batteries that are not genuine Lenovo-made or authorized. The
system will continue to boot, but may not charge unauthorized batteries. Press the ESC key to continue.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same
error message, contact Lenovo Service to have the computer serviced.
• Message: The battery installed is not supported by this system and will not charge. Please replace the
battery with the correct Lenovo battery for this system. Press the ESC key to continue.
Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same
error message, contact Lenovo Service to have the computer serviced.

Errors without messages
• Problem: My screen keeps blanking when I do not want it to.
Solution: If your computer is preinstalled with the Windows 7 operating system, you can disable any
system timers, such as the LCD turn-off timer or the blank timer by doing the following:
1. Start Power Manager.
2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
If your computer is preinstalled with the Windows 10 operating system, do the following:
1. Go to Control Panel, and ensure that you view Control Panel by Category.
2. Click Hardware and Sound ➙ Power Options ➙ High performance.
3. Show the additional plans, and then choose High performance.
• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not
beep while starting up.
Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the
power button for four seconds or more. Then turn on the computer and listen again.
Solution: Ensure that:

ThinkPad E560p and S5 User Guide

– The battery is installed correctly.
– The ac power adapter is connected to the computer and the power cord is plugged into a working
electrical outlet.
– The computer is turned on. (Press the power button again for confirmation.)
– The brightness level of the screen is appropriately set.
If a power-on password is set, press any key to display the prompt for the power-on password and
then type the correct password and press Enter.
If these items are correctly set, and the screen remains blank, have the computer serviced.
• Problem: When I turn on the computer, only a white cursor is displayed on a blank screen.
Solution: If you have modified a partition on your hard disk drive by using partition software, information
about that partition, or the master boot record might have been destroyed.
1. Turn off the computer, and then turn it on again.
2. If you still see only the cursor on the screen, do the following:
– If you have used the partition software, examine the partition on the hard disk drive by using the
software, and recover the partition if required.
– Use the recovery solutions to restore the system to the factory default state.
If the problem persists, have the computer serviced.
• Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management might have been enabled. Do either of the following:
– Touch the TrackPoint pointing device or the trackpad, or press a key to exit the screen saver.
– Press the power button to resume the computer from sleep or hibernation mode.

Beep errors
Table 5. Beep errors
Problem

Solution

One short beep, pause, three short beeps, pause, three
more short beeps, and one short beep

Make sure that memory modules are installed correctly. If
they are, and you still hear the beeps, have the computer
serviced.

Three short beeps, pause, one short beep, pause, one
more short beep, and three short beeps

PCI resource allocation failure. Power off the computer
and remove the device from the ExpressCard Slot. If the
beeps persist, have the computer serviced.

One long and two short beeps

The video function has a problem. Have the computer
serviced.

Five short beeps

The system board has a problem. Have the computer
serviced.

Memory module problems
Print these instructions now and keep it with your computer for reference later.
If your memory module is not operating properly, check the following items:
1. Verify that the memory module is installed and seated correctly in your computer.

Chapter 8. Troubleshooting computer problems

It might be necessary to remove all added memory modules to test the computer with only the
factory-installed memory modules, and then reinstall the memory module one at a time to ensure
a proper connection.
2. Check for error messages during startup.
Follow the appropriate corrective actions for power-on self-test (POST) error messages.
3. Verify that the latest UEFI BIOS for your model has been installed.
4. Verify the proper memory configuration and compatibility including the maximum memory size and the
memory speed.
5. Run diagnostic programs. See “Diagnosing problems” on page 77.

Networking problems
The following are the most common networking problems:

Ethernet problems
• Problem: Your computer cannot connect to the network.
Solution: Make sure that:
– The cable is installed correctly.
The network cable must be securely connected both to the Ethernet connector of your computer and
to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is
100 meters. If the cable is connected and the distance is within acceptable limits but the problem
persists, try a different cable.
– You are using the correct device driver. To install the correct driver, do the following:
1. Go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are prompted for
an administrator password or confirmation, type the password or provide confirmation.
2. If the exclamation mark ! is displayed next to the adapter name under Network adapters, you
might not be using the correct driver or the driver might have been disabled. To update the driver,
right-click the highlighted adapter.
3. Click Update Driver Software, and then follow the instructions on the screen.
– The switch port and the adapter have the same duplex setting.
If you configured the adapter for full duplex, make sure that the switch port also is configured for full
duplex. Setting wrong duplex mode can degrade performance, cause data loss, or result in lost
connections.
– You have installed all networking software that is necessary for your network environment.
Check with your LAN administrator for the necessary networking software.
• Problem: The adapter stops working for no apparent reason.
Solution: The network driver files might be corrupt or missing. Update the driver by referring to the above
solution for the procedure to make sure that the correct device driver is installed.
• Problem: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the
connection fails or errors occur.
Solution:
– Use Category 5 wiring and make sure that the network cable is securely connected.
– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).
• Problem: The Wake On LAN feature is not working.

ThinkPad E560p and S5 User Guide

Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN
administrator for the necessary settings.
• Problem: My computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Instead, it connects at 100 Mbps.
Solution:
– Try another cable.
– Make sure that the link partner is set to auto-negotiate.
– Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem
Problem: I cannot connect to the network using the built-in wireless network card.
Solution: Make sure that:
• The Airplane mode is off.
• Your wireless LAN driver is the latest version.
• Your computer is within range of a wireless access point.
• The wireless radio is enabled.
Note: If you are using the Windows 7 operating system, click Show hidden icons on the Windows
notification area. The Access Connections icon is displayed. For more information about the icon, refer to
the Access Connections help information system.
For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use
the Access Connections program to verify this case-sensitive information.

Bluetooth problems
Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for
the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile.
Solution: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Go to Control Panel and click Hardware and Sound ➙ Sound ➙ Playback.
3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default
button. If you are using an AV profile, select Stereo Audio and click the Set Default button.
4. Click OK to close the Sound window.
• Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the
address book of any other Bluetooth-enabled device.
Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through
Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact.

Problems with the keyboard and other pointing devices
The following are the most common problems with keyboards and other pointing devices.

Chapter 8. Troubleshooting computer problems

ThinkPad pointing device problems
• Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.
Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal
operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer
drifting might occur for several seconds under the following conditions:
– When the computer is turned on
– When the computer resumes normal operation
– When the TrackPoint pointing device is kept pressed for a long time
– When the temperature changes
• Problem: The TrackPoint pointing device or trackpad does not work.
Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the ThinkPad pointing
device setting window.

Keyboard problems
• Problem: All or some keys on the keyboard do not work.
Solution: If an external numeric keypad is connected:
1. Turn off the computer.
2. Remove the external numeric keypad.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external
keyboard. Make sure that you have seated the connectors correctly.
If the problem persists, make sure that the correct device driver is installed by doing the following:
1. Open Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.
2. Click Keyboard.
3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message:
Device Status: This device is working properly.
If keys on the keyboard still do not work, have the computer serviced.
• Problem: A number is displayed when you type a letter.
Solution: The numeric lock function is on. To disable it, press Fn+NumLock.
• Problem: All or some keys on the external numeric keypad do not work.
Solution: Make sure that the external numeric keypad is correctly connected to the computer.

Problems with the display and multimedia devices
This topic includes the most common problems with displays and multimedia devices, including the
computer display, the external monitor, and audio devices.

Computer screen problems
• Problem: The screen is blank.
Solution: Do the following:
– Press F7 to bring up the image.
– If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery
is not depleted, press F6 to make the screen brighter.
– If your computer is in sleep mode, press Fn to resume from the sleep mode.
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– If the problem persists, follow the solution for the following problem.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that:
– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
– The monitor type is correct.
To check these settings, do the following:
1. Connect the external monitor to your computer, and then connect the monitor to an electrical outlet.
2. Turn on the external monitor.
3. Right-click on the desktop, and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings, show the displayed window in full screen, and then
click Advanced display settings.
Note: If your computer cannot detect the external monitor, click the Detect button.
4. Select the external monitor and set Resolution.
5. Do the following:
– For Windows 7: Click Advanced settings.
– For Windows 10: Click Display adapter properties.
6. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct.
If the monitor type is correct, click OK to close the window; otherwise proceed with the following steps.
1. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
2. Click Properties. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
3. Click the Driver tab.
4. Click Update Driver.
5. Click Browse my computer for driver software, and then click Let me pick from a list of device
drivers on my computer.
6. Clear the Show compatible hardware check box.
7. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor
on the list, stop the installation of this driver and use the driver shipped with your monitor.
8. After updating the driver, click Close.
9. For the Windows 7 operating system, to change the color settings, right-click on the desktop, and
click Screen resolution. Click Advanced settings, select the Monitor tab, and then set Colors.
10. Click OK.
• Problem: Incorrect characters are displayed on the screen.
Solution: Did you install the operating system or program correctly? If they are installed and configured
correctly, have the computer serviced.
• Problem: The screen stays on even after you turn off your computer.
Solution: Press and hold the power button for four seconds or more to turn off your computer; then
turn it on again.
Chapter 8. Troubleshooting computer problems

• Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains
multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen
might exist all the time.

External monitor problems
• Problem: The external monitor is blank.
Solution: To bring up the image, press F7 and select the desired monitor. If the problem persists, do
the following:
1. Connect the external monitor to another computer to make sure that it works.
2. Reconnect the external monitor to your computer.
3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that
are supported.
– If the external monitor supports the same resolution as the computer display or a higher resolution,
view output on the external monitor or on both the external monitor and the computer display.
– If the external monitor supports a lower resolution than the computer display, view output on the
external monitor only. (If you view output on both the computer display and the external monitor,
the external monitor screen will be blank or distorted.)
• Problem: You cannot set a higher resolution than the present one on your external monitor.
Solution: Make sure that the monitor information is correct. Do the following:
1. Right-click on the desktop, and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings, show the displayed window in full screen, and then
click Advanced display settings.
Note: If your computer cannot detect the external monitor, click the Detect button.
2. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
3. Do the following:
– For Windows 7: Click Advanced settings.
– For Windows 10: Click Display adapter properties.
4. Click the Adapter tab.
5. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
6. Click OK.
If the information is incorrect, reinstall the device driver.
– Check the monitor type and, if necessary, update the driver by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings, show the displayed window in full screen, and then
click Advanced display settings.

ThinkPad E560p and S5 User Guide

Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
5. Do the following:
– For Windows 7: Click Advanced settings.
– For Windows 10: Click Display adapter properties.
6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type
is correct. If it is, click OK to close the window; otherwise do the following.
7. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
8. Click Properties. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
9. Click the Driver tab.
10. Click Update Driver.
11. Click Browse my computer for driver software, and then click Let me pick from a list of
device drivers on my computer.
12. Clear the Show compatible hardware check box.
13. Select your monitor manufacturer and model.
14. After updating the driver, click Close.
15. Set Resolution.
Note: To change the color settings, select the Monitor tab, and then set Colors.
16. Click OK.
• Problem: The screen is unreadable or distorted.
Solution: Ensure that:
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution
to the above problem.
– Make sure that an appropriate refresh rate is selected by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings, show the displayed window in full screen, and then
click Advanced display settings.
Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
5. Do the following:
– For Windows 7: Click Advanced settings.
– For Windows 10: Click Display adapter properties.
6. Click the Monitor tab.
7. Select the correct screen refresh rate.

Chapter 8. Troubleshooting computer problems

• Problem: Wrong characters are displayed on the screen.
Solution: Did you follow the correct procedure when installing the operating system or program? If you
did, have the external monitor serviced.
• Problem: The Extend desktop function does not work.
Solution: Enable the Extend desktop function by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical
outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings, show the displayed window in full screen, and then
click Advanced display settings.
Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the Monitor-2 icon.
5. Select Extend these displays for multiple displays.
6. Click the Monitor-1 icon (for the primary display, the computer display).
7. Set the resolution for the primary display.
8. Click the Monitor-2 icon (for the external monitor).
9. Set the screen resolution for the secondary display.
10. Set the relative position of each monitor by dragging its icon. You can set the monitors in any relative
position, but the icons must touch each other.
11. Click OK to apply the changes.
Note: For the Windows 7 operating system, to change the color settings, right-click on the desktop,
and click Screen resolution. Click Advanced settings, select the Monitor tab, and then set Colors.
• Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh
rate on the secondary display.
Solution: Change the resolution and the color depth to lower settings for the primary display. Refer
to the solution to the above problem.
• Problem: Display switching does not work.
Solution: If you use the Extend desktop function, disable it, and change the display output location. If
a DVD movie or a video clip is playing, stop the playback, close the program, and then change the
display output location.
• Problem: The screen position on the external monitor is incorrect when that monitor is set for a high
resolution.
Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left or
right on the screen. To correct this, first make sure that your external monitor supports the display mode
(the resolution and the refresh rate) that you have set. If it does not, set a display mode that the monitor
supports. If it does support the display mode you have set, go to the setup menu for the monitor itself
and adjust the settings there. Usually the external monitor has buttons for access to the setup menu. For
details, see the documentation that comes with the monitor.

ThinkPad E560p and S5 User Guide

Audio problems
• Problem: Wave or MIDI sound does not play correctly.
Solution: Make sure that the built-in audio device is configured correctly.
1. Open Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
4. Double-click Sound, video and game controllers.
5. Make sure that the following device is enabled and configured correctly:
– Conexant CX20672 SmartAudio HD
• Problem: Recordings made using the microphone input are not loud enough.
Solution: Make sure that the Microphone Boost function is turned on and set by doing the following:
1. Open Control Panel.
2. Click Hardware and Sound.
3. Click Sound.
4. Click the Recording tab in the Sound window.
5. Select Microphone, and click the Properties button.
6. Click the Levels tab, and move the Microphone Boost slider upwards.
7. Click OK.
Note: For details about controlling volume, refer to your Windows online help.
• Problem: A volume or balance slider cannot be moved.
Solution: The slider might be grayed out. This means that its position is fixed by the hardware and
cannot be changed.
• Problem: The volume sliders do not stay in place when some audio programs are used.
Solution: It is normal for the sliders to change position when certain sound applications are used. The
applications are aware of the settings in the Volume Mixer window and are allowed to change the settings
themselves. An example is the Windows Media Player. Usually the program has sliders available to
control the sound from within the program.
• Problem: The balance slider cannot completely mute one channel.
Solution: The control is designed to compensate for minor differences in balance and does not
completely mute either channel.
• Problem: There is no volume control for MIDI sound in the Volume Mixer window.
Solution: Use the hardware volume control. This is because the built-in synthesizer software does
not support the control.
• Problem: The sound cannot be turned off even if you set the Master volume control at minimum.
Solution: You still can hear some sound even though you have set the Master volume control at minimum.
To turn off the sound completely, go to the Master volume control and select Mute speakers.
• Problem: When you connect headphones to your computer while playing sound, a speaker does not
produce sound.

Chapter 8. Troubleshooting computer problems

Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want
to listen to sound from the speakers again, be sure to set those speakers as the default device. The
procedure is as follows:
1. Open Control Panel.
2. Click All Control Panel Items.
3. Click the SmartAudio icon. The SmartAudio window opens.
4. Look at the playback devices. If you have attached headphones, the headphones will be
automatically set as the default device, and the icon for that headphones will be checked.
5. To set a different device as the default, double-click the icon for those speakers. That icon will
now have a check mark.
6. Play any sound by use of a music program such as Windows Media Player. Make sure that sound
comes from the speakers.
For details, refer to the help information system for SmartAudio.

Battery and power problems
This topic contains instructions on troubleshooting battery and power problems.

Battery problems
• Problem: The battery cannot be fully charged in the standard charge time when the computer is powered
off.
Solution: The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Connect the ac power adapter to the computer and let it charge.
If a quick charger is available, use it to charge the over-discharged battery.
If the battery cannot be fully charged in 24 hours, use a new battery.
• Problem: Your computer shuts down before the battery-status icon in the Windows notification area
shows empty, or your computer operates after the battery-status icon in the Windows notification area
shows empty.
Solution: Discharge and recharge the battery.
• Problem: The operating time for a fully charged battery is short.
Solution: Discharge and recharge the battery. If your battery operating time is still short, use a new battery.
• Problem: The computer does not operate with a fully charged battery.
Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset
the protector; then turn on the computer again.
• Problem: The battery cannot be charged.
Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the
computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it
still cannot be charged, have it serviced.

An ac power adapter problem
Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the
power adapter (power plug) icon is not displayed in the Windows notification area.
Solution: Do the following:
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1. Make sure that the connection of the ac power adapter is correct. For instructions on connecting the ac
power adapter, see Safety, Warranty, and Setup Guide that comes with your computer.
2. If the connection of the ac power adapter is correct, turn off the computer. Then disconnect the ac
power adapter and remove the main battery.
3. Reinstall the battery and reconnect the ac power adapter. Then turn on the computer.
4. If the power adapter icon still is not displayed in the Windows notification area and the system-status
indicator does not blink three times when an ac power source is connected, have the ac power adapter
and your computer serviced.
Note: If you are using the Windows 7 operating system, to display the power adapter (power plug) icon, click
Show hidden icons in the Windows notification area.

Power problems
Print these instructions now and keep it with your computer for reference later.
If your computer is getting no power at all, check the following items:
1. Verify the power button. Refer to “Status indicators” on page 7.
2. Check all power connections. Remove any power strips and surge protectors to connect the ac power
adapter directly to the ac power outlet.
3. Inspect the ac power adapter. Check for any physical damage, and make sure that the power cable is
firmly attached to the adapter brick and the computer.
4. Verify the ac power source is working by attaching another device to the outlet.
5. Remove all devices and then test for system power with minimal devices attached.
a. Disable the built-in battery. See “Disabling the built-in battery” on page 103.
b. Turn off the computer.
c. Disconnect the ac power adapter and all cables from the computer.
d. Close the computer display, and turn the computer over.
e. Remove the memory module. Refer to “Replacing a memory module” on page 111.
f. Remove the hard disk drive. Refer to “Replacing the internal storage drive” on page 109.
g. Wait for 30 seconds, and then reinstall the memory module and the known good battery or the ac
power adapter to test the computer with minimal devices attached first.
h. Reinstall each device one at a time that you have removed in the earlier steps.
If your computer does not run on battery power, check the following items:
1. Disable the built-in batter. See “Disabling the built-in battery” on page 103. Then restart the computer.
2. Swap batteries with another similar model, if available.
If another similar ThinkPad model is available, then verify that the battery works in the other computer
and that the battery for the other model works in this computer.

A power button problem
Problem: The system does not respond, and you cannot turn off the computer.
Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the
system is still not reset, remove the ac power adapter and the battery.

Boot problems
Print these instructions now and keep them with your computer for reference later.

Chapter 8. Troubleshooting computer problems

If you receive an error message before the operating system loads, follow the appropriate corrective actions
for POST error messages.
If you receive an error message while the operating system is loading the desktop configuration after the
POST is completed, check the following items:
1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message.
2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the
error message.

Sleep and hibernation problems
• Problem: The computer enters sleep mode unexpectedly.
Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the
computer to cool and to protect the microprocessor and other internal components. Check the settings
for sleep mode.
• Problem: The computer enters sleep mode (the system-status indicator blinks slowly immediately after
the power-on self-test.
Solution: Make sure that:
– The battery is charged.
– The operating temperature is within the acceptable range. Refer to “Operating environment” on page
12.
If the battery is charged and the temperature is within range, have the computer serviced.
• Problem: A critical low-battery error occurs, and the computer immediately turns off.
Solution: The battery power is getting low. Connect the ac power adapter to the computer and plug it
into an electrical outlet, or replace the battery with a charged one.
• Problem: The computer display remains blank after you press Fn to return from sleep mode.
Solution: Check whether an external monitor was disconnected or turned off while the computer was
in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before
resuming the computer from the sleep mode. When resuming the computer from the sleep mode
without attaching the external monitor or turning it on, and the computer display remains blank, press
F7 to bring up the computer display.
• Problem: The computer does not return from sleep mode, or the system-status indicator blinks slowly
and the computer does not work.
Solution: If the system does not return from sleep mode, it might have entered sleep or hibernation mode
automatically because the battery is depleted. Check the system-status indicator.
– If the system-status indicator blinks slowly, your computer is in sleep mode. Connect the ac power
adapter to the computer; then press Fn.
– If the system-status indicator is off, your computer is in power-off state or hibernation mode. Connect
the ac power adapter to the computer; then press the power button to resume operation.
If the system still does not return from sleep mode, your system might stop responding and you might not
be able to turn off the computer. In this case, you need to reset the computer. If you have not saved your
data, it might be lost. To reset the computer, press and hold the power button for 4 seconds or more. If
the system is still not reset, remove the ac power adapter and the battery.
• Problem: Your computer does not enter sleep or hibernation mode.

ThinkPad E560p and S5 User Guide

Solution: Check whether any option has been selected to disable your computer from entering sleep
or hibernation mode.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB
connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB
device.
• Problem: The battery discharges slightly while the computer is in hibernation mode.
Solution: If the wakeup function is enabled, the computer consumes a small amount of power. This is not
a defect. For details, refer to “Power-saving modes” on page 27.

Problems with drives and other storage devices
This section includes storage drive problems.

Hard disk drive problems
• Problem: The hard disk drive makes a rattling noise intermittently.
Solution: The rattling noise might be heard:
– When the hard disk drive begins or finishes getting access to data
– When you carry the hard disk drive
– When you carry your computer
This is a normal characteristic of a hard disk drive and is not a defect.
• Problem: The hard disk drive does not work.
Solution: On the Startup menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot
priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the
list and press the Shift+1 key. This moves the entry to the Boot priority order list.
• Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive
to another computer. Now you cannot unlock the hard disk password.
Solution: Your computer supports an enhanced password algorithm. Computers older than yours might
not support such a security function.

A solid-state drive problem
Problem: When you compress files or folders by use of the data compression function in Windows, and
then decompress them, the process of writing to or reading from the files or folders is slow.
Solution: Apply the disk defragmentation tool in Windows for faster access to the data.

A software problem
Problem: An application does not run correctly.
Solution: Make sure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.
Check the following:
• The application is designed to operate with your operating system.
• Other applications run correctly on your computer.

Chapter 8. Troubleshooting computer problems

• The necessary device drivers are installed.
• The application works when it is run on some other computer.
If an error message is displayed while you are using the application, refer to the manuals supplied with the
application.
If the application still does not run correctly, contact your place of purchase or a service representative
for help.

Problems with ports and connectors
The following are the most common problems with ports and connectors.

A USB problem
Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the
assignment of computer resource and the installation of the device driver are correct. To open the Device
Manager window, go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are
prompted for an administrator password or confirmation, type the password or provide confirmation.

ThinkPad E560p and S5 User Guide

Chapter 9. Recovery overview
This chapter contains the following topics:
•

“Recovery overview for the Windows 7 operating system” on page 95

•

“Recovery overview for the Windows 10 operating system” on page 100

Recovery overview for the Windows 7 operating system
This section provides information about the recovery solutions provided by Lenovo on the Windows 7
operating system.
Notes:
• There are a variety of methods to choose from when considering how to recover in the event of a softwareor hardware-related problem. Some methods vary depending on the type of your operating system.
• The product on the recovery media might be used only for the following purposes:
– Restore the product preinstalled on your computer
– Reinstall the product
– Modify the product using the Additional Files
To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk
drive technology, it is recommended that you use one of the following software programs for backup:
• Rescue and Recovery version 4.52 or later
• Symantec Norton Ghost version 15 or later
To start the Symantec Norton Ghost program, do the following:
1. Click Start ➙ Run. The Run window opens.
2. Type cmd in the field. Then click OK.
3. Type ghost -align=1mb and press Enter.
• Acronis True Image 2010 or later
• Paragon Backup & Recovery 10 Suit or later, Paragon Backup & Recovery 10 Home or later

Creating and using a recovery media
You can use recovery media to restore the hard disk drive to the factory default settings. Recovery media
are useful if you transfer the computer to another area, sell the computer, recycle the computer, or put the
computer in an operational state after all other methods of recovery have failed. As a precautionary measure,
it is important to create recovery media as early as possible.
Note: The recovery operations you can perform using recovery media vary depending on the operating
system from which the recovery media were created. The recovery media might contain a boot medium
and a data medium. Your Microsoft Windows license permits you to create only one data medium, so it is
important that you store the recovery media in a safe place after you have made them.
Creating recovery media
This section provides instructions on how to create recovery media.
Note: You can create recovery media using discs or external USB storage devices.

To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙
Factory Recovery Disks. Then, follow the instructions on the screen.
Using recovery media
This section provides instructions on how to use recovery media on different operating systems.
• You can use recovery media to restore the computer to the factory default settings only. You can use
recovery media to put the computer in an operational state after all other methods of recovery have failed.
Attention: When you use recovery media to restore the computer to the factory default settings, all the
files currently on the hard disk drive will be deleted and replaced by the factory default settings.
To use recovery media, do the following:
1. Depending on the type of your recovery media, connect the boot medium (memory key or other USB
storage device) to the computer, or insert the boot disc into the optical drive.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. Select the desired startup device and press Enter. The restore process begins.
4. Follow the instructions on the screen to complete the operation.
Notes:
1. After restoring your computer to the factory default settings, you might have to reinstall device drivers
for some devices. See “Reinstalling preinstalled programs and device drivers” on page 99.
2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover
or reinstall your Microsoft Office or Microsoft Works programs, you must use the Microsoft Office CD
or Microsoft Works CD. These discs are provided only with computers preinstalled with Microsoft
Office or Microsoft Works.

Performing backup and recovery operations
The Rescue and Recovery program enables you to back up all your hard disk drive contents including the
operating system, data files, software programs, and personal settings. You can designate where the
Rescue and Recovery program stores the backup:
• In a protected area of your hard disk drive
• On the secondary hard disk drive if a secondary hard disk drive is installed in your computer
• On an attached external USB hard disk drive
• On a network drive
• On recordable discs (a recordable optical drive is required for this option)
After you have backed up the contents on the hard disk drive , you can restore the complete contents of
the hard disk drive , restore only the selected files, or restore only the Windows operating system and
applications.
Performing a backup operation
This section provides instructions on how to perform a backup operation using the Rescue and Recovery
program.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙
Enhanced Backup and Restore. The Rescue and Recovery program opens.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

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3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on
the screen to complete the backup operation.
Performing a recovery operation
This section provides instructions on how to perform a recovery operation using the Rescue and Recovery
program.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙
Enhanced Backup and Restore. The Rescue and Recovery program opens.
2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery
arrow.
3. Click the Restore your system from a backup icon.
4. Follow the instructions on the screen to complete the recovery operation.
For more information about performing a recovery operation from the Rescue and Recovery workspace, see
“Using the Rescue and Recovery workspace” on page 97.

Using the Rescue and Recovery workspace
The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that
operates independently from the Windows operating system. This enables you to perform recovery
operations even if you cannot start the Windows operating system. You can perform the following recovery
operations from the Rescue and Recovery workspace:
• Rescue files from your hard disk drive or from a backup
The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer
them to a network drive or other recordable media, such as a USB device or a disc. This solution is
available even if you did not back up your files or if changes were made to the files since your last backup
operation. You also can rescue individual files from a Rescue and Recovery backup located on your local
hard disk drive, a USB device, or a network drive.
• Restore your hard disk drive from a Rescue and Recovery backup
If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the
hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating
system.
• Restore your hard disk drive to the factory default settings
The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive
to the factory default settings. If you have multiple partitions on your hard disk drive, you have the option
to restore the factory default settings to the C: partition and leave the other partitions intact. Because the
Rescue and Recovery workspace operates independently from the Windows operating system, you can
restore the factory default settings even if you cannot start the Windows operating system.
Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk
drive to the factory default settings, all files on the primary hard disk drive partition (usually drive C:) will be
deleted in the recovery process. If possible, make copies of important files. If you are unable to start the
Windows operating system, you can use the rescue files feature of the Rescue and Recovery workspace to
copy files from your hard disk drive to other media.
To start the Rescue and Recovery workspace, do the following:
1. Make sure that the computer is turned off.
2. Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or
see a logo screen, release the F11 key.
3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue
and Recovery workspace opens after a short delay.
Chapter 9. Recovery overview

Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on
page 100.
4. Do one of the following:
• To rescue files from your hard disk drive from a backup, click Rescue files and follow the instructions
on the screen.
• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive
to the factory default settings, click Restore your system and follow the instructions on the screen.
For more information about the features of the Rescue and Recovery workspace, click Help.
Notes:
1. After restoring your hard disk drive to the factory default settings, you might have to reinstall device
drivers for some devices. See “Reinstalling preinstalled programs and device drivers” on page 99.
2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover
or reinstall your Microsoft Office or Microsoft Works programs, you must use the Microsoft Office CD
or Microsoft Works CD. These discs are provided only with computers preinstalled with Microsoft
Office or Microsoft Works.

Creating and using a rescue medium
With a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures
that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive.
Notes:
1. The recovery operations you can perform using a rescue medium vary depending on the operating
system.
2. The rescue disc can be started in all types of optical drives.
Creating a rescue medium
This section provides instructions on how to create a rescue medium.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙
Enhanced Backup and Restore. The Rescue and Recovery program opens.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens.
4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a
rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive.
5. Click OK and follow the instructions on the screen to create a rescue medium.
Using a rescue medium
This section provides instructions on how to use the rescue medium you have created.
• If you have created a rescue medium using a disc, use the following instructions to use the rescue medium:
1. Turn off your computer.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the
rescue disc into the optical drive and press Enter. The rescue medium starts.
• If you have created a rescue medium using a USB hard disk drive, use the following instructions to
use the rescue medium:
1. Attach the USB hard disk drive to one of the USB connectors on your computer.
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2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter.
The rescue medium starts.
When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for
each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete
the recovery process.

Reinstalling preinstalled programs and device drivers
Your computer has provisions that enable you to reinstall selected factory-installed programs and device
drivers.
Reinstalling preinstalled programs
To reinstall some preinstalled application programs, do the following:
1. Turn on your computer.
2. Go to the C:\SWTOOLS directory.
3. Open the APPS folder. The folder contains several subfolders named for the various preinstalled
applications.
4. Open the subfolder for the application you want to reinstall.
5. Double-click Setup, and then follow the on-screen steps to reinstall the application.
Reinstalling preinstalled device drivers
Attention: When you reinstall device drivers, you are changing the current configuration of your computer.
Reinstall device drivers only when it is necessary to correct a problem with your computer.
To reinstall a device driver for a factory-installed device, do the following:
1. Turn on your computer.
2. Go to the C:\SWTOOLS directory.
3. Open the DRIVERS folder. The folder contains several subfolders named for the various devices
installed in your computer (for example, AUDIO and VIDEO).
4. Open the subfolder for the device.
5. Reinstall the device driver by one of the following methods:
• In the subfolder for the device, look for a text file (a file with the extension .txt). The text file contains
information on how to reinstall that device driver.
• If the subfolder for the device contains a file of setup information (a file with the extension .inf), you
can use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver.
Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program,
when prompted for the device driver you want to install, click Have Disk and Browse. Then select
the device driver file from the device subfolder.
• In the subfolder for the device, look for the executable file (a file with the extension .exe). Double-click
the file, and follow the instructions on the screen.
Attention: If you need updated device drivers for your computer, do not download them from the Windows
Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are
up-to-date” on page 72.

Chapter 9. Recovery overview

Solving recovery problems
If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one
of the following:
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue
medium” on page 98.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk
drive to the factory default settings. See “Creating and using a recovery media” on page 95.
Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment
from a rescue medium or recovery media, you might not have the rescue device (an internal hard disk
drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup
device sequence. You must first make sure that your rescue device is set as the first boot device in the
startup device sequence in the ThinkPad Setup program. For detailed information on how to temporarily or
permanently change the startup device sequence, see “Startup menu” on page 66.
It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.

Recovery overview for the Windows 10 operating system
The Windows recovery programs enable you to reset your computer or use advanced startup options.
It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive
as a backup or replacement for the Windows recovery programs.
For more information, see “Creating and using a recovery USB drive” on page 101.

Resetting your computer
If your computer does not perform well, you might consider resetting your computer. In the resetting process,
you can choose to keep your files or remove them, and then reinstall the Windows operating system.
To reset your computer, do the following:
Note: The graphical user interface (GUI) items of the operating system might change without notice.
1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all
programs, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Reset this PC section, click Get started.
3. Follow the instructions on the screen to reset your computer.

Using advanced startup options
With advanced startup options, you can change the firmware settings of the computer, change the startup
settings of the Windows operating system, start the computer from an external device, or restore the
Windows operating system from a system image.
To use advanced startup options, do the following:
Note: The GUI items of the operating system might change without notice.
1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all
programs, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.

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3. Select a desired startup option, and then follow the instructions on the screen.

Recovering your operating system if Windows 10 fails to start
The Windows recovery environment on your computer is capable of operating independently from the
Windows 10 operating system. This enables you to recover or repair the operating system even if the
Windows 10 operating system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the instructions on the screen.
Note: Ensure that your computer is connected to ac power during the recovery process.

Creating and using a recovery USB drive
You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery
USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs
are damaged.
Creating a recovery USB drive
The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual
USB capacity that is required depends on the size of the recovery image.
Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
To create a recovery USB drive, do the following:
Note: Ensure that your computer is connected to ac power during the following process.
1. Connect a proper USB drive (at least 16 GB of storage).
2. Type recovery in the search box on the taskbar. Then click Create a recovery drive.
3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.
Using the recovery USB drive
If you cannot start your computer, refer to the corresponding information in the topic Chapter 8
“Troubleshooting computer problems” on page 77 to try to solve the problem by yourself. If you still cannot
start your computer, use the recovery USB drive to recover your computer.
To use a recovery USB drive, do the following:
Note: Ensure that your computer is connected to ac power.
1. Connect the recovery USB drive to the computer.
2. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12
key. The Boot Menu window opens.
3. Select the recovery USB drive as the boot device.
4. Select a preferred keyboard layout.
5. Click Troubleshoot to display the optional recovery solutions.
6. Select a corresponding recovery solution according to your situation. Then follow the instructions on
the screen to complete the process.

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Chapter 10. Replacing devices
This chapter contains the following topics:
•

“Static electricity prevention” on page 103

•

“Replacing the keyboard” on page 104

•

“Replacing the internal storage drive” on page 109

•

“Replacing a memory module” on page 111

Static electricity prevention
Static electricity, although harmless to you, can seriously damage computer components and options.
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or
a CRU, do not open the static-protective package that contains the part until the instructions direct you
to install the part.
When you handle options or CRUs, or perform any work inside the computer, take the following precautions
to avoid static-electricity damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the
edges. Never touch exposed circuitry.
• Prevent others from touching components.
• When you install a static-sensitive option or CRU, touch the static-protective package that contains the
part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two
seconds. This reduces static electricity in the package and your body.
• When possible, remove the static-sensitive part from the static-protective package and install the part
without setting it down. When this is not possible, place the static-protective package on a smooth,
level surface and place the part on the package.
• Do not place the part on the computer cover or other metal surface.

Disabling the built-in battery
Before replacing any hardware component except the removable battery, ensure that you have disabled the
built-in battery by doing the following:
For Windows 10, disable Fast Startup before disabling the built-in battery.
To disable Fast Startup for Windows 10, do the following:
1. From the desktop, type Power in the search box on the taskbar, and select Power Options.
2. Click Change what the power buttons do on the left pane.
3. Click Change settings that are currently unavailable at the top.
4. If prompted by User Account Control (UAC), click Yes.
5. Clear the Turn on fast startup check box, and then click Save changes.
To disable the build-in battery, do the following:
1. Turn off your computer and disconnect the ac power adapter and all cables from the computer.

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2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad
Setup.
3. Select Config ➙ Power. The Power submenu is displayed.
4. Select Disable built-in battery and press Enter.
5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off
automatically. Wait three to five minutes to let the computer cool.

Replacing the keyboard
Before you start, print these instructions and read “Important safety information” on page vi.
Note: Depending on the model, your computer might look different from the illustrations in this topic.
Removing the keyboard
To remove the keyboard, do the following:
1. Disable the built-in battery. See “Disabling the built-in battery” on page 103.
2. Turn off the computer and then disconnect the ac power adapter and all cables from the computer.
Wait several minutes to let the computer cool.
3. Close the computer display and turn the computer over.
4. Loosen the screws 1 and then remove the cover 2 .

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5. Remove the screws that secure the keyboard.

6. Turn the computer over and open the display.
7. Push hard in the direction shown by the arrows to unlatch the bottom side of the keyboard.

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8. Detach the keyboard from the keyboard frame.

9. Detach the connectors to remove the keyboard.

Installing the keyboard
To install the keyboard, do the following:

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1. Attach the connectors.

2. Insert the keyboard into the frame. Ensure that the top edge of the keyboard is under the frame.

Chapter 10. Replacing devices

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3. Slide the keyboard into place in the direction shown by the arrows.

4. Reinstall the screws.

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5. Reinstall the computer cover 1 . Then tighten the screws 2 .

6. Turn the computer over again. Connect the ac power adapter and all cables.

Replacing the internal storage drive
Before you start, print these instructions and read “Important safety information” on page vi.
Attention: The internal storage drive (such as hard disk drive, hybrid drive, or solid-state drive) is sensitive.
Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines:
• Replace the storage drive only if you upgrade it or have it repaired. The connectors and slot of the storage
drive are not designed for frequent changes or drive swapping.
• Do not drop the storage drive or subject it to physical shocks. Put the storage drive on a material, such
as soft cloth, that absorbs any physical shocks.
• Do not apply pressure to the cover of the storage drive.
• Do not touch the connector.
• Before removing the storage drive, make a backup copy of all the information on it and then turn off the
computer.
• Never remove the storage drive while the computer is operating, in sleep mode, or in hibernation mode.
To replace the internal storage drive, do the following:
1. Disable the built-in battery. See “Disabling the built-in battery” on page 103.
2. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
several minutes to let the computer cool.
3. Close the computer display and turn the computer over.

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4. Loosen the screws 1 and then remove the cover 2 .

5. Lift the tab to remove the storage drive out of the computer.

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6. Install the new drive into the drive bay.

7. Reinstall the computer cover 1 . Then tighten the screws 2 .

8. Turn the computer over again. Connect the ac power adapter and all cables.

Replacing a memory module
Before you start, print these instructions and read “Important safety information” on page vi.
Increasing memory capacity is an effective way to make programs run faster. To replace or add a memory
module, ensure you follow the notices and instructions in this topic.
Note: The operating speed of a memory module has dependency on the system configuration. In some
conditions, the memory module in your computer might not be able to operate at the maximum speed.
Attention: Before you start installing a memory module, touch a metal table or a grounded metal object. This
action reduces any static electricity from your body. Static electricity could damage the memory module.
To replace a memory module, do the following:
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1. Disable the built-in battery. See “Disabling the built-in battery” on page 103.
2. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
several minutes to let the computer cool.
3. Close the computer display and turn it over.
4. Loosen the screws 1 and then remove the cover 2 .

5. Open the latches on both sides of the memory slot at the same time 1 and then remove the memory
module 2 .

6. Place the contact edge of the new memory module toward the contact edge side of the memory slot.
Insert the memory module 1 into the slot at an angle of about 20 degrees. Pivot the memory module

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downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the slot
and cannot be moved easily.
Attention: Do not touch the contact edge of the memory module. Otherwise the memory module
might get damaged.

7. Reinstall the computer cover 1 . Then tighten the screws 2 .

8. Turn the computer over again. Connect the ac power adapter and all cables.

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Chapter 11. Getting support
This chapter contains the following topics:
•

“Before you contact Lenovo” on page 115

•

“Getting help and service” on page 115

•

“Purchasing additional services” on page 117

Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.
Registering your computer
Register your computer with Lenovo. For more information, see “Registering your computer” on page 17.
Downloading system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support
Recording information
Before you talk to a Lenovo representative, record the following important information about your computer.
Recording problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message? What is the error code, if any?
• What operating system are you using? Which version?
• Which software programs were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Recording system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?

Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.
© Copyright Lenovo 2016

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Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer. The documentation includes printed books, online books, readme files, and help
files. In addition, information about Lenovo products is available on the World Wide Web.
Microsoft Service Packs are the latest software source for Windows product updates. They are available
through Web download (connection charges might apply) or through disc. For more specific information and
links, go to http://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions
related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, contact
the Customer Support Center.

Using diagnostic programs
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that comes with the operating system or application program.
ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify
hardware problems. See “Diagnosing problems” on page 77 for instructions on how to use the diagnostic
programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Web site at http://www.lenovo.com/support.

Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions

Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can
get help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
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•
•
•
•
•
•

Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
Identification of software problem sources
Configuration of UEFI BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs

For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you call. When calling for technical
assistance, have the following information available:
• Machine type and model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with
your computer.
Note: Phone numbers are subject to change without notice. The latest phone numbers are available at
http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact
your Lenovo reseller or Lenovo marketing representative.

Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for Lenovo
and non-Lenovo hardware, operating systems, and application programs; network setup and configuration
services; upgraded or extended hardware repair services; and custom installations services. Service
availability and service name might vary by country.
For more information about these services, go to:
http://www.lenovo.com/accessories/services/index.html

Chapter 11. Getting support

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Appendix A. Regulatory information
The latest compliance information is available at http://www.lenovo.com/compliance.

Location of the UltraConnect wireless antennas
ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the
display for optimal reception, enabling wireless communication wherever you are.
Antenna location

1
2

Wireless LAN antenna (auxiliary)
Wireless LAN antenna (main)

Wireless related information
Wireless interoperability
Wireless LAN Card is designed to be interoperable with any wireless LAN product that is based on Direct
Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency
Division Multiplexing (OFDM) radio technology, and is compliant to:
• The 802.11b/g Standard, 802.11a/b/g, 802.11n or 802.11ac on Wireless LANs, as defined and approved
by the Institute of Electrical and Electronics Engineers.
• The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.
A Bluetooth device is designed to be interoperable with any Bluetooth products that are compliant to
Bluetooth Specification 4.0 as defined by the Bluetooth SIG. The following profiles are supported by the
Bluetooth devices:
Note: Depending on the Bluetooth card and the operating system you use, some profiles might not
be available.
• Advanced Audio Distribution Profile (A2DP)
• Audio/Video Control Transport Protocol (AVCTP)

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• Audio/Video Distribution Transport Protocol (AVDTP)
• A/V Remote Control Profile (AVRCP)
• Basic Imaging Profile (BIP)
• Basic Printing Profile (BPP)
• Dial-Up Networking Profile (DUN)
• File Transfer Profile (FTP)
• Generic Access Profile (GAP)
• Generic A/V Distribution Profile (GAVDP)
• Hardcopy Cable Replacement Profile (HCRP)
• Headset Profile (HSP)
• Hands-Free Profile (HFP)
• Human Interface Device Profile (HID)
• Message Access Profile (MAP)
• Object Exchange Protocol (OBEX)
• Object Push Profile (OPP)
• Personal Area Networking Profile (PAN)
• Phone Book Access Profile (PBAP)
• Service Discovery Protocol (SDP)
• Synchronization Profile (SYNC)
• Video Distribution Profile (VDP)
• Generic Attribute Profile (GATT)
• Proximity Profile
• Find Me Profile
• Immediate Alert Profile
• Battery Status Profile
Usage environment and your health
Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the
level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like
for example mobile phones.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety
standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community and result from deliberations of panels
and committees of scientists who continually review and interpret the extensive research literature.
In some situation or environment, the use of integrated wireless cards might be restricted by the proprietor
of the building or responsible representatives of the organization. These situations and areas might for
example include:
• Using the integrated wireless cards on board of airplanes, in hospitals or near petrol stations, blasting
areas (with electro-explosive devices), medical implants or body-worn electronic medical devices, such
as pace makers.
• In any other environment where the risk of interference to other devices or services is perceived or
identified as harmful.

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If you are uncertain of the policy that applies to the use of wireless devices in a specific organization (such as
airport or hospital), you are encouraged to ask for authorization to use integrated wireless cards prior to
turning on the computer.

Wireless-radio compliance information
Computer models equipped with wireless communications comply with the radio frequency and safety
standards of any country or region in which it has been approved for wireless use.
Brazil wireless-radio compliance information
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em
caráter primário.
This equipment is a secondary type device, that is, it is not protected against harmful interference, even
if the interference is caused by a device of the same type, and it also cannot cause any interference to
primary type devices.
Mexico wireless-radio compliance information
Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es
posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Locating wireless regulatory notices
For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your
computer.
If your computer is shipped without the Regulatory Notice, you can find it on the Web site at:
http://www.lenovo.com/UserManuals

Certification related information
The following table contains information of the product name, compliance ID, and machine types.
Product name

Compliance ID

Machine types

ThinkPad E560p

TP00080A

20G5

ThinkPad S5

TP00080A

20G4

Export classification notice
This product is subject to the United States Export Administration Regulations (EAR) and has an Export
Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed
countries in the EAR E1 country list.

Electronic emission notices
Federal Communications Commission Declaration of Conformity
The following information refers to the ThinkPad E560p and ThinkPad S5 notebook computer, machine
types 20G4 and 20G5.

Appendix A. Regulatory information

121

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by using other than specified or
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
1009 Think Place - Building One
Morrisville, NC 27560
Phone Number: 919-294-5900

Industry Canada Class B emission compliance statement
CAN ICES-3(B)/NMB-3(B)

European Union - Compliance to the Electromagnetic Compatibility
(EMC) Directive or Radio Equipment Directive
Models without a radio device: This product is in conformity with the protection requirements of EU
Council Directive 2004/108/EC (until 19 April, 2016) and Council Directive 2014/30/EU (from 20 April, 2016)
on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Models with a radio device: This product is in conformity with all the requirements and essential norms
that apply to EU Council R&TTE Directive 1999/5/EC on the approximation of the laws of the Member
States relating to radio equipment.
Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from
a non-recommended modification of the product, including the installation of option cards from other
manufacturers. This product has been tested and found to comply with the limits for Class B equipment
according to European Standards harmonized in the Directives in compliance. The limits for Class B
equipment were derived for typical residential environments to provide reasonable protection against
interference with licensed communication devices.
Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia

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German Class B compliance statement
Deutschsprachiger EU Hinweis:
Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU (früher 2004/108/EC) zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten
und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden.
Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt
ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der Lenovo gesteckt/eingebaut werden.
Deutschland:
Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln
Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“
EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der
EMV EU-Richtlinie 2014/30/EU (früher 2004/108/EWG) in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit
von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische
Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU (früher 2004/108/EC), für
Geräte der Klasse B.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen
- CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo
(Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

Class 1 laser product compliance statement

This product complies with International Standard EN/IEC 60825-1:2007 edition 2 for a Class 1 laser product.
This product also complies with US FDA performance standards for laser products except for deviations
pursuant to Laser notice No. 50, dated June 24, 2007. Manufactured by Intel Corporation, 2200 Mission
College Blvd., Santa Clara, CA 95054, Model Number: Front F200

Appendix A. Regulatory information

123

Korea Class B compliance statement

Japan VCCI Class B compliance statement

Japan compliance statement for products which connect to the power
mains with rated current less than or equal to 20 A per phase

Japan notice for ac power cord
The ac power cord shipped with your product can be used only for this specific product. Do not use the ac
power cord for other devices.

Lenovo product service information for Taiwan

Eurasian compliance mark

Brazil audio notice
Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

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Appendix B. WEEE and recycling statements
Lenovo encourages owners of information technology equipment to responsibly recycle their
equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist
equipment owners in recycling their IT products. The latest environmental information is available at
http://www.lenovo.com/ecodeclaration.

Important WEEE information

The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for
example, the European WEEE Directive, India E-Waste Management & Handling Rules, 2011). Appliances are
labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE).
These regulations determine the framework for the return and recycling of used appliances as applicable
within each geography. This label is applied to various products to indicate that the product is not to be
thrown away, but rather put in the established collection systems for reclaiming these end of life products.
Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of
life EEE as unsorted municipal waste, but use the collection framework available to them for the return,
recycle, and recovery of WEEE and to minimize any potential effects of EEE on the environment and
human health due to the presence of hazardous substances. For additional WEEE information go to:
http://www.lenovo.com/recycling
WEEE information for Hungary
Lenovo, as a producer, bears the cost incurred in connection with the fulfillment of Lenovo’s obligations
under Hungary Law No. 197/2014 (VIII.1.) subsections (1)-(5) of section 12.

Recycling information for China

125

Recycling information for Japan
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property
of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of
Resources. Computers and monitors are categorized as industrial waste and should be properly disposed
of by an industrial waste disposal contractor certified by a local government. In accordance with the Law
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details,
visit the Lenovo Web site at http://www.lenovo.com/recycling/japan.
Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of
home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service
is provided free of charge for home-used computers sold after October 1, 2003. For details, go to
http://www.lenovo.com/recycling/japan.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other
environmental sensitive substances. To properly dispose of disused components, such as a printed circuit
board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Disposing of disused lithium batteries from Lenovo computers
A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer
clock while the computer is off or disconnected from the main power source. If you need to replace it with a
new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused
lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal
operator, and follow their instructions.
Disposal of a lithium battery must comply with local ordinances and regulations.
Disposing of a disused battery from Lenovo notebook computers
Your Lenovo notebook computer has a lithium ion battery or a nickel metal hydride battery. If you are a
company employee who uses a Lenovo notebook computer and need to dispose of a battery, contact the
proper person in Lenovo sales, service, or marketing, and follow that person's instructions. You also can
refer to the instructions at http://www.lenovo.com/jp/ja/environment/recycle/battery/.
If you use a Lenovo notebook computer at home and need to dispose of a battery, you
must comply with local ordinances and regulations. You also can refer to the instructions at
http://www.lenovo.com/jp/ja/environment/recycle/battery/.

Recycling information for Brazil
Declarações de Reciclagem no Brasil
Descarte de um Produto Lenovo Fora de Uso
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de
coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas
especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de
acordo com a legislação local.

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A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua
um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para:
reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções
para o correto descarte do seu produto Lenovo.

Battery recycling information for Taiwan

Battery recycling information for the European Union

Notice: This mark applies only to countries within the European Union (EU).
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the
framework for the return and recycling of used batteries and accumulators as applicable throughout the
European Union. This label is applied to various batteries to indicate that the battery is not to be thrown
away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate
that they are to be collected separately and recycled at end of life. The label on the battery may also
include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for
cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted
municipal waste, but use the collection framework available to customers for the return, recycling, and
treatment of batteries and accumulators. Customer participation is important to minimize any potential
effects of batteries and accumulators on the environment and human health due to the potential presence of
hazardous substances. For proper collection and treatment, go to:
http://www.lenovo.com/lenovo/environment

Battery recycling information for the United States and Canada

Appendix B. WEEE and recycling statements

127

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Appendix C. Restriction of Hazardous Substances Directive
(RoHS)
The latest environmental information is available at http://www.lenovo.com/ecodeclaration.

European Union RoHS
This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive
2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic
equipment (“RoHS recast” or “RoHS 2”).
For more information about Lenovo worldwide compliance on RoHS, go to:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf

Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use
of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE).

Ukraine RoHS

India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.

129

China RoHS

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Appendix D. ENERGY STAR model information

ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department
of Energy aimed at saving money and protecting the environment through energy efficient products and
practices.
Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might
find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface. Lenovo
computers of the following machine types, if carry an ENERGY STAR mark, have been designed and tested
to conform to the ENERGY STAR program requirements for computers.
20G4 and 20G5
By using ENERGY STAR qualified products and taking advantage of the power-management features
of the computer, you can help reduce the consumption of electricity. Reduced electrical consumption
can contribute to potential financial savings, a cleaner environment, and the reduction of greenhouse gas
emissions.
For more information about ENERGY STAR, go to:
http://www.energystar.gov
Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To
help in this endeavor, Lenovo has preset the following power-management features to take effect when the
computer has been inactive for a specified length of time:
Power plan: Default
• Turn off the display: After 10 minutes
• Put the computer into sleep: After 20 minutes

To awaken the computer from sleep mode, press the Fn key on your keyboard. For more information about
these settings, see the Windows help information on the computer.
The Wake On LAN function is enabled when your Lenovo computer is shipped from the factory, and the
setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN
enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time
in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
To disable the setting of Wake on LAN for sleep mode, do the following:
1. Go to Control Panel and click Hardware and Sound ➙ Device Manager.
2. In the Device Manager window, expand Network adapters.
3. Right-click your network adapter device, and click Properties.
4. Click the Power Management tab.

131

5. Clear the Allow this device to wake the computer check box.
6. Click OK.

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Appendix E. Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
Access Connections
Active Protection System
Secure Data Disposal
ThinkPad
ThinkPad logo
TrackPoint
UltraConnect
Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries.
Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.

133

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Appendix F. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent programs covering subject matter described in this document.
The furnishing of this document does not give you any license to these patents. You can send license
inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
Lenovo may make improvements and/or changes in the product(s) and/or the application(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been
made on development-level systems and there is no guarantee that these measurements will be the same
on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

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