Lenovo M700 Sff Ug En User Guide Manual (English) (Small Form Factor) Think Centre Type (10GS, 10GT, 10KN, 10KQ) Desktop (Think Centre) 10JQ

User Manual: Lenovo M700 Sff Ug En (English) User Guide - (Small Form Factor) ThinkCentre M700 Type (10GS, 10GT, 10KN, 10KQ) M700 Desktop (ThinkCentre) - Type 10JQ ThinkCentre M700 (type 10JQ)

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ThinkCentre M700
User Guide

Machine Types: 10GS, 10GT, 10KN, and 10KQ

Note: Before using this information and the product it supports, be sure to read and understand the “Read
this first: Important safety information” on page iii and Appendix F “Notices” on page 95.

Fifth Edition (May 2016)
© Copyright Lenovo 2016.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents
Read this first: Important safety
information . . . . . . . . . . . . . .
Before using this manual. . . . .
Service and upgrades . . . . . .
Static electricity prevention . . . .
Power cords and power adapters .
Extension cords and related devices
Plugs and outlets. . . . . . . .
External devices . . . . . . . .
Heat and product ventilation . . .
Operating environment . . . . .
Laser compliance statement . . .
Power supply statement . . . . .
Cleaning and maintenance . . . .

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Chapter 1. Product overview . . . . . . 1
Hardware locations . . . . . . . . . .
Front view. . . . . . . . . . . .
Rear view . . . . . . . . . . . .
Computer components . . . . . .
Parts on the system board . . . . .
Machine type and model label . . . .
Features . . . . . . . . . . . . . .
Specifications . . . . . . . . . . . .
Programs . . . . . . . . . . . . . .
Accessing a program on the computer
Installing a program that is ready to be
installed . . . . . . . . . . . .
An introduction to Lenovo programs .

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Chapter 2. Using your computer . . .

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Registering the computer . . . . . . . . .
Setting the computer volume . . . . . . . .
Adding an icon to the Windows notification area
Using a disc. . . . . . . . . . . . . . .
Guidelines about using the optical drive . .
Handling and storing a disc . . . . . . .
Playing and removing a disc . . . . . .
Recording a disc . . . . . . . . . . .
Connecting to a network . . . . . . . . . .
Connecting to an Ethernet LAN . . . . .
Connecting to a wireless LAN . . . . . .
Connecting to a Bluetooth-enabled device .

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Chapter 3. You and your computer . .

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Arranging your workspace . . . . . . . . . .
Glare and lighting . . . . . . . . . . . .

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© Copyright Lenovo 2016

Air circulation . . . . . . . . . . . .
Electrical outlet locations and cable lengths
Comfort . . . . . . . . . . . . . .
Accessibility information . . . . . . . . . .
Cleaning the computer . . . . . . . . . .
Maintenance . . . . . . . . . . . . . .
Basic maintenance tips . . . . . . . .
Good maintenance practices . . . . . .
Keeping the computer current . . . . . .
Moving the computer . . . . . . . . . . .

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Chapter 4. Security . . . . . . . . . .

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Locking the computer . . . . . . . . . . .
Locking the computer cover . . . . . .
Attaching a Kensington-style cable lock . .
Attaching a cable lock . . . . . . . . .
Viewing and changing security settings in the
Setup Utility program . . . . . . . . . . .
Preventing unauthorized access to the computer
Using fingerprint authentication . . . . . . .
Using the cover presence switch . . . . . .
Using and understanding firewalls . . . . . .
Protecting data against viruses . . . . . . .
Computrace Agent software embedded in
firmware . . . . . . . . . . . . . . . .
Trusted Platform Module (TPM) . . . . . . .

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Chapter 5. Advanced configuration . .

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Using the Setup Utility program . . . . . . . .
Starting the Setup Utility program . . . . .
Enabling or disabling a device . . . . . . .
Enabling or disabling the Automatic Power On
features . . . . . . . . . . . . . . .
Enabling or disabling the ErP LPS compliance
mode . . . . . . . . . . . . . . . .
Enabling or disabling the Configuration
Change Detection feature . . . . . . . .
Using BIOS passwords . . . . . . . . .
Selecting a startup device . . . . . . . .
Exiting the Setup Utility program . . . . . .
Updating the BIOS . . . . . . . . . . . . .

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Chapter 6. Troubleshooting,
diagnostics, and recovery . . . . . .

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Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . .
Startup problems . . . . . . . . . . . .

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Audio problems . . . . . . . . .
CD problems . . . . . . . . . .
DVD problems . . . . . . . . . .
Intermittent problems . . . . . . .
Storage drive problems . . . . . .
Networking problems . . . . . . .
Performance problems. . . . . . .
Serial connector cannot be accessed .
USB device problems . . . . . . .
Software and driver problems . . . .
Diagnostics . . . . . . . . . . . . .
Lenovo Solution Center . . . . . .
Recovery information . . . . . . . . .
Recovery information for Windows 7 .
Recovery information for Windows 10.

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Chapter 7. Installing or replacing
hardware . . . . . . . . . . . . . . .

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Handling static-sensitive devices . . . . . .
Installing or replacing hardware . . . . . . .
Installing external options . . . . . . .
Removing the computer cover. . . . . .
Replacing the front bezel . . . . . . . .
Replacing the optical drive . . . . . . .
Pivoting the drive bay assembly upward and
downward . . . . . . . . . . . . .
Replacing the storage drive . . . . . . .
Replacing a PCI Express card . . . . . .
Replacing the heat sink and fan assembly .
Replacing a memory module . . . . . .
Replacing the coin-cell battery . . . . .
Replacing the power supply assembly . .
Completing the parts replacement . . . .

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Chapter 8. Getting information, help,
and service . . . . . . . . . . . . . .

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Information resources . . . .
Accessing the user guide
languages. . . . . . .
Windows help system . .
Safety and warranty . . .
Lenovo Web site . . . .

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ThinkCentre M700 User Guide

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Lenovo Support Web site. . .
Frequently asked questions . .
Help and service . . . . . . . .
Calling for service. . . . . .
Using other services . . . .
Purchasing additional services

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Appendix A. Regulatory
information . . . . . . . . . . . . . .

81

Export classification notice . . . . . . . .
Electronic emissions notices . . . . . . .
Federal Communications Commission
Declaration of Conformity . . . . . .
Eurasian compliance mark . . . . . . . .
Brazil audio notice . . . . . . . . . . .
Mexico wireless-radio compliance information
Additional regulatory information . . . . .

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Appendix B. WEEE and recycling
information . . . . . . . . . . . . . .

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Important WEEE information . . . . . . .
Recycling information for Japan . . . . . .
Recycling information for Brazil . . . . . .
Battery recycling information for Taiwan . . .
Battery recycling information for the European
Union . . . . . . . . . . . . . . . .

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Appendix C. Restriction of Hazardous
Substances (RoHS) Directive . . . . . 89
European Union RoHS
Turkish RoHS . . . .
Ukraine RoHS . . . .
India RoHS . . . . .
China RoHS. . . . .
Taiwan RoHS . . . .

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Appendix D. China Energy Label . . .

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Appendix E. ENERGY STAR model
information . . . . . . . . . . . . . .

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Appendix F. Notices . . . . . . . . . .

95

Trademarks . . . . . . . . . . . . . . . .

96

Read this first: Important safety information
CAUTION:
Before using the computer, be sure to read and understand all the related safety information for this
product. Refer to the safety information in this section and in the Safety and Warranty Guide that you
received with this product. Reading and understanding all the safety information reduces the risk of
personal injury and damage to your product. If you no longer have a copy of the Safety and Warranty
Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo® Support Web
site at http://www.lenovo.com/UserManuals.

Before using this manual
CAUTION:
Before using this manual, be sure to read and understand all the related safety information for this
product. Refer to the information in this section and the safety information in the Safety and Warranty
Guide that you received with this product. Reading and understanding this safety information reduces
the risk of personal injury and damage to your product.
If you no longer have a copy of the Safety and Warranty Guide, you can obtain a Portable Document Format
(PDF) version from the Lenovo® Support Web site at http://www.lenovo.com/UserManuals.

Service and upgrades
Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or
your documentation. Only use a Service Provider who is approved to repair your particular product.
Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are
referred to as options. Replacement parts approved for customer installation are referred to as Customer
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for
customers to install options or replace CRUs. You must closely follow all instructions when installing or
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a
product are zero. Before you remove the covers from a product equipped with a power cord, always ensure
that the power is turned off and that the product is unplugged from any power source. If you have any
questions or concerns, contact the Customer Support Center.
Although there are no moving parts in the computer after the power cord has been disconnected, the
following warnings are required for your safety.
CAUTION:

Hazardous moving parts. Keep fingers and other body parts away.
CAUTION:

© Copyright Lenovo 2016

iii

Before you open the computer cover, turn off the computer and wait several minutes until the
computer is cool.

Static electricity prevention
Static electricity, although harmless to you, can seriously damage computer components and options.
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option
or CRU, do not open the static-protective package containing the part until the instructions direct you
to install it.
When you handle options or CRUs, or perform any work inside the computer, take the following precautions
to avoid static-electricity damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the
edges. Never touch exposed circuitry.
• Prevent others from touching components.
• When you install a static-sensitive option or CRU, touch the static-protective package containing the
part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two
seconds. This reduces static electricity in the package and your body.
• When possible, remove the static-sensitive part from the static-protective packaging and install the part
without setting it down. When this is not possible, place the static-protective packaging on a smooth,
level surface and place the part on it.
• Do not place the part on the computer cover or other metal surface.

Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac
power cord for other devices.
The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2 (the power cord
connected to the power adapter), H05VV-F, 3G, 0.75 mm2 (the power cord connected to the internal power
supply assembly), or better. For other countries, the suitable types shall be used accordingly.
Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that
can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power
adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a
short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can
cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter,
which can eventually result in overheating.
Ensure that all power cord connectors are securely and completely plugged into receptacles.
Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such
as deformed plastic) at the ac input or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show signs of corrosion or
overheating or where the power cord appears to have been damaged in any way.

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ThinkCentre M700 User Guide

Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips
are used, the load should not exceed the power strip input rating. Consult an electrician for more information
if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets
If a receptacle (power outlet) that you intend to use with the computer equipment appears to be damaged or
corroded, do not use the outlet until it is replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
Do not share an electrical outlet with other home or commercial appliances that draw large amounts of
electricity; otherwise, unstable voltage might damage the computer, data, or connected devices.
Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet.
This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If
you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace
the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system
load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information
if you have questions about power loads and branch circuit ratings.
Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the
equipment. Do not fully extend power cords in a way that will stress the cords.
Be sure that the power outlet provides the correct voltage and current for the product you are installing.
Carefully connect and disconnect the equipment from the electrical outlet.

External devices
Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) cables while
the computer power is on; otherwise, you might damage the computer. To avoid possible damage to
connected devices, wait at least five seconds after the computer is shut down to disconnect external devices.

Heat and product ventilation
Computers, power adapters, and many accessories can generate heat when turned on and when batteries
are charging. Always follow these basic precautions:
• Do not leave the computer, power adapter, or accessories in contact with your lap or any part of your
body for an extended period when the products are functioning or when the battery is charging. The
computer, power adapter, and many accessories produce some heat during normal operation. Extended
contact with the body could cause discomfort or, potentially, a skin burn.
• Do not charge the battery or operate the computer, power adapter, or accessories near flammable
materials or in explosive environments.
• Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable
operation. These features might inadvertently become blocked by placing the product on a bed, sofa,
carpet, or other flexible surface. Never block, cover, or disable these features.

© Copyright Lenovo 2016

v

Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting
the computer, turn off the power and unplug the computer's power cord from the electrical outlet; then
remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then
examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents,
and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating the
computer within two feet of high-traffic areas. If you must operate the computer in or near a high-traffic
area, inspect and, if necessary, clean the computer more frequently.
For your safety and to maintain optimum computer performance, always follow these basic precautions
with your desktop computer:
• Keep the cover closed whenever the computer is plugged in.
• Regularly inspect the outside of the computer for dust accumulation.
• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for
computers in dusty or high-traffic areas.
• Do not restrict or block any ventilation openings.
• Do not store or operate the computer inside furniture, as this might increase the risk of overheating.
• Airflow temperatures into the computer should not exceed 35°C (95°F).
• Do not install air filtration devices. They may interfere with proper cooling.

Operating environment
The optimal environment in which to use the computer is 10°C–35°C (50°F–95°F) with humidity ranging
between 35% and 80%. If the computer is stored or transported in temperatures less than 10°C (50°F), allow
the cold computer to rise slowly to an optimal operating temperature of 10°C–35°C (50°F–95°F) before use.
This process could take two hours in extreme conditions. Failure to allow the computer to rise to an optimal
operating temperature before use could result in irreparable damage to the computer.
If possible, place the computer in a well-ventilated and dry area without direct exposure to sunshine.
Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and
microwave oven away from the computer because the strong magnetic fields generated by these appliances
can damage the monitor and data on the storage drive.
Do not place any beverages on top of or beside the computer or other connected devices. If liquid is spilled
on or in the computer or a connected device, a short circuit or other damage might occur.
Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Laser compliance statement

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.

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DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.

Power supply statement
Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
There are no serviceable parts inside these components. If you suspect a problem with one of these parts,
contact a service technician.

Cleaning and maintenance
Keep the computer and workspace clean. Shut down the computer and then disconnect the power
cord before cleaning the computer. Do not spray any liquid detergent directly on the computer or use
any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth
and then wipe the computer surfaces.

© Copyright Lenovo 2016

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Chapter 1. Product overview
This chapter provides information about the following topics:
•

“Hardware locations” on page 1

•

“Features” on page 9

•

“Specifications” on page 12

•

“Programs” on page 12

Hardware locations
This section provides information about the locations of the computer hardware.
Note: The computer hardware might look slightly different from the illustrations.

Front view

Figure 1. Front view
1 Power button

2 Power indicator

3 Storage drive activity indicator

4 USB 3.0 connector

5 Microphone connector

6 Headphone connector

7 USB 3.0 connector

8 Internal speaker (some models)

© Copyright Lenovo 2016

1

9 Card reader slot (some models)

10 USB 2.0 connectors (2) (some models)

11 Optical drive activity indicator

12 Optical drive eject/close button

• Card reader slot
Used to hold a card-shaped storage medium so that the card reader can read the data on the storage
medium.
• Headphone connector
Used to connect headphones to your computer.
• Internal speaker
Used to listen to the sounds from your computer without using a headset or headphones.
• Microphone connector
Used to connect a microphone to your computer. You can use the microphone to record sounds or use
speech-recognition software.
• Optical drive activity indicator
When the optical drive activity indicator is on, the optical drive is in use.
• Optical drive eject/close button
Used to eject the tray of the optical drive from the drive. After you insert a disc into the tray, press
the eject/close button to close the tray.
• Power button
Used to turn on your computer. You also can use the power button to turn off your computer only when
you cannot use any Microsoft® Windows® shutdown procedure to turn off your computer.
• Power indicator
When the power indicator is on, the computer is on.
• Storage drive activity indicator
When the storage drive activity indicator is on, the storage drive is in use.
• USB 2.0 connector
Used to connect a device that requires a USB 2.0 connection, such as a keyboard, a mouse, a scanner, a
printer, or a personal digital assistant (PDA).
• USB 3.0 connector
Used to connect a device that requires a USB 2.0 or USB 3.0 connection, such as a keyboard, a mouse, a
scanner, a printer, or a PDA.

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ThinkCentre M700 User Guide

Rear view

Figure 2. Rear view
1 Power cord connector

2 PS/2 mouse connector

3 PS/2 keyboard connector

4 DisplayPort®-out connector

5 Serial connector

6 VGA-out connector

7 USB 3.0 connectors (2)

8 USB 2.0 connectors (2)

9 Microphone connector

10 Audio line-out connector

11 Audio line-in connector

12 PCI Express card area (different cards provide
different connectors)

13 Ethernet connector

14 Security-lock slot

15 Padlock loop

16 Cable lock slots (2)

Note: A discrete graphics card, network interface card, or audio card might be installed in the Peripheral
Component Interconnect (PCI) Express card area. If such a card is installed, ensure that you use the
connectors on the card instead of the corresponding connectors on the computer.
• Audio line-in connector
Used to receive audio signals from an external audio device, such as a stereo system. When you attach
an external audio device, a cable is connected between the audio line-out connector of the device
and the audio line-in connector of the computer.

Chapter 1. Product overview

3

• Audio line-out connector
Used to send audio signals from the computer to external devices, such as powered stereo speakers,
headphones, or multimedia keyboards. To attach a stereo system or other external recording device, a
cable is connected between the audio line-in connector of the device and the audio line-out connector
of the computer.
Note: If your computer has both an audio line-out connector and a headset connector or headphone
connector, always use the headset connector or headphone connector for earphones, headphones, or a
headset. However, a headphone connector does not support the microphone of a headset.
• Cable-lock slots (2)
Used to secure a cable lock. For more information, see “Attaching a cable lock” on page 30.
• DisplayPort-out connector
Used to send audio and video signals from your computer to another audio or video device, such as
a high-performance monitor.
• Ethernet connector
Used to connect an Ethernet cable for a local area network (LAN).
Note: To operate the computer within Federal Communications Commission (FCC) Class B limits, use a
Category 5e or better Ethernet cable.
• Microphone connector
Used to connect a microphone to your computer when you want to record sound or if you use
speech-recognition software.
• Padlock loop
Used to secure a padlock. For more information, see “Locking the computer cover” on page 28.
• PCI Express card area (different cards provide different connectors)
To improve the operating performance of your computer, you can connect PCI Express cards into this
area. Depending on your computer model, the connectors in this area might vary.
• Power cord connector
Used to connect the power cord to your computer for power supply.
• PS/2 keyboard connector
Used to connect a keyboard that uses a Personal System/2 (PS/2) keyboard connector.
• PS/2 mouse connector
Used to connect a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector.
• Serial connector
Used to connect an external modem, a serial printer, or other devices that use a serial connector.
• Security-lock slot
Used to secure a Kensington-style cable lock. For more information, see “Attaching a Kensington-style
cable lock” on page 29.
• USB 2.0 connector
Used to connect a device that requires a USB 2.0 connection, such as a keyboard, a mouse, a scanner, a
printer, or a personal digital assistant (PDA).
• USB 3.0 connector
Used to connect a device that requires a USB 2.0 or USB 3.0 connection, such as a keyboard, a mouse, a
scanner, a printer, or a PDA.

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• VGA-out connector
Used to send video signals from your computer to another video device, such as a monitor.

Chapter 1. Product overview

5

Computer components
Note: Depending on your computer model, some of the following components might not be available.

Figure 3. Computer components

6

1 Computer cover

2 Power supply assembly

3 Memory module

4 Optical drive bracket

5 Optical drive

6 Optical drive bezel

7 Secondary storage drive (a 2.5-inch storage drive)

8 Secondary storage drive bracket

9 Power button board

10 USB 2.0 assembly

11 Card reader

12 Card reader and USB 2.0 assembly bracket

13 Front audio and USB 3.0 assembly

14 Front Wi-Fi antenna

15 System fan

16 Thermal sensor

17 Internal speaker

18 Cover presence switch (also called intrusion switch)

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19 Coin-cell battery

20 Primary storage drive bracket and primary storage
drive (a 2.5-inch or 3.5-inch storage drive)

21 PCI Express card

22 Rear Wi-Fi antenna

23 Wi-Fi card

24 M.2 solid-state drive

25 Heat sink and fan assembly (with the microprocessor
underneath)

26 Front bezel

27 Power cord

Chapter 1. Product overview

7

Parts on the system board
Note: For the parts that are displayed on the following figure but not introduced in the following table, see
“Front view” on page 1 and “Rear view” on page 3.

Figure 4. Parts on the system board
1 4-pin power connector

2 Microprocessor fan connector

3 Memory slot (DIMM1)

4 Memory slot (DIMM2)

5 Thermal sensor connector

6 10-pin power connector

7 Auxiliary fan connector 2 (for connecting the fan on the
secondary storage drive bracket)

8 SATA power connectors (2)

9 Front USB 3.0 connector

10 Coin-cell battery

11 SATA 3.0 connectors (3)

12 Parallel connector

13 Auxiliary fan connector 1

14 Power button board connector

15 Card reader connector

16 Front USB 2.0 connector

17 PCH

18 Buzzer

19 Serial (COM2) connector

20 Front audio connector

21 Internal speaker connector

22 Cover presence switch connector (Intrusion switch
connector)

23 PCI Express x1 card slot (2)

24 PCI Express x16 graphics card slot

25 System fan connector

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Machine type and model label
The machine type and model label identifies your computer. When you contact Lenovo for help, the machine
type and model information helps support technicians to identify your computer and provide faster service.
The machine type and model label is attached on the side of your computer as shown.

Figure 5. Machine type and model label

Features
The computer features introduced in this section apply to various models.
Information about your computer
• To view basic information (such as microprocessor and memory information) about your computer,
do the following:
1. Click the Start button to open the Start menu.
2. Depending on your Windows version, do one of the following:
– For Windows 7: Right-click Computer, and then click Properties.
– For Windows 10: Click Settings ➙ System ➙ About.
• To view detailed information about the devices (such as the optical drive and network adapters) on your
computer, do the following:
1. Depending on your Windows version, do one of the following:
– For Windows 7: Click the Start button to open the Start menu. Right-click Computer, and then
click Properties.
– For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Device Manager. Type the administrator password or provide confirmation if prompted.

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9

Preinstalled operating system
Your computer is preinstalled with Windows 7 or Windows 10 operating system. Additional operating
systems might be identified by Lenovo as compatible with your computer. To determine if an operating
system has been certified or tested for compatibility, check the Web site of the operating system provider.
Power supply
• 180-watt automatic voltage-sensing power supply
• 210-watt automatic voltage-sensing power supply
Storage drives
Your computer supports up to two storage drives.
To view the amount of storage drive space, do the following:
1. Depending on your Windows version, do one of the following:
• For Windows 7: Click the Start button to open the Start menu. Right-click Computer, and then click
Manage.
• For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Disk Management.
Video features
• The integrated graphics card supports the following display connectors on your computer:
– DisplayPort-out connector
– VGA-out connector
• The discrete graphics card, which is available on some models, provides enhanced display capability
and experience.
Audio features
• The integrated audio card supports the following audio connectors and devices on your computer:
– Audio line-in connector
– Audio line-out connector
– Headphone connector
– Internal speaker (available on some models)
– Microphone connector
• The discrete audio card, which is available on some models, provides enhanced audio capability and
experience.
Input/Output (I/O) features
• Audio connectors (audio line-in connector, audio line-out connector, headphone connector, and
microphone connector)
• Card reader slot (available on some models)
• Display connectors (DisplayPort-out connector and VGA-out connector)
• Ethernet connector
• PS/2 keyboard connector (available on some models)
• PS/2 mouse connector (available on some models)
• Serial connector

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• USB connector
Expansion
• Card reader (available on some models)
• Memory slot
• Optical drive
• PCI Express x1 card slot
• PCI Express x16 graphics card slot
• Storage drive bay
Network features
• Ethernet LAN
– The integrated network interface card supports the Ethernet connector on your computer.
– The discrete network interface card, which is available on some models, provides an additional
Ethernet connector.
• Wireless LAN (available on some models)
• Bluetooth (available on some models)
Security features
For more information, see Chapter 4 “Security” on page 27.
System management features
• Ability to store power-on self-test (POST) hardware test results
• Desktop Management Interface (DMI)
Desktop Management Interface provides a common path for users to access information about all
aspects of a computer. The information includes processor type, installation date, connected printers and
other peripherals, power sources, maintenance history, and so on.
• ErP LPS compliance mode
The energy-related products directive (ErP) lowest power state (LPS) compliance mode reduces the
consumption of electricity when your computer is in sleep or off mode. For more information, see
“Enabling or disabling the ErP LPS compliance mode” on page 34.
• Intel® Standard Manageability
Intel Standard Manageability is hardware- and firmware-based technology that makes computers easier
and less expensive for businesses to monitor, maintain, update, upgrade, and repair.
• Intel Active Management Technology (AMT) (available on some models)
Intel Active Management Technology is hardware- and firmware-based technology that makes computers
easier and less expensive for businesses to monitor, maintain, update, upgrade, and repair.
• Preboot Execution Environment (PXE)
Preboot Execution Environment enables computers to start through a network interface independent of
data storage drives (such as hard disk drives) or installed operating systems.
• System Management (SM) Basic Input/Output System (BIOS) and SM software
The SMBIOS specification defines data structures and access methods that can be used to read
management data stored in the BIOS of a computer.

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11

• Wake on LAN
Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on
or woken up by a network message. The message usually is sent by a program running on another
computer on the same LAN.
• Wake on Ring
Wake on Ring, sometimes referred to as Wake on Modem, is a specification that allows supported
computers and devices to resume from sleep or hibernation mode.
• Windows Management Instrumentation (WMI)
Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an
operating system interface through which instrumented components provide information and notification.

Specifications
This section lists the physical specifications for your computer.
Dimensions
Width: 92.8 mm (3.7 inches)
Height: 342.8 mm (13.5 inches)
Depth: 363.7 mm (14.3 inches)
Weight (without the package)
Maximum configuration as shipped: 5.6 kg (12.3 lb)
Environment
• Air temperature:
Operating: From 10°C (50°F) to 35°C (95°F)
Storage in original shipping package: From -40°C (-40°F) to 60°C (140°F)
Storage without package: From -10°C (14°F) to 60°C (140°F)
• Humidity:
Operating: 20%–80% (non-condensing)
Storage: 20%–90% (non-condensing)
• Altitude:
Operating: From -15.2 m (-50 ft) to 3048 m (10 000 ft)
Storage: From -15.2 m (-50 ft) to 10 668 m (35 000 ft)
Electrical input
Input voltage: From 100 V ac to 240 V ac
Input frequency: 50/60 Hz

Programs
This section provides information about the programs on the computer.

Accessing a program on the computer
To access a program on the computer, do one of the following:
• From Windows® Search:
1. Depending on your Windows version, do one of the following:

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– For Microsoft® Windows 7: Click the Start button to open the Start menu, and then type the
program name into the search box.
– For Windows 10: Type the program name into the search box next to the Start button.
2. In the search results, click the name of the desired program to launch the program.
• From the Start menu or Control Panel:
1. Click the Start button to open the Start menu. Then, click the name of the desired program to
launch the program.
2. If the program name is not displayed, click All Programs for Windows 7 or All apps for Windows
10 to display the program list. From the list or a folder in the list, click the name of the desired
program to launch the program.
3. If the program name is not displayed on the Start menu, access the program from Control Panel.
a. Depending on your Windows version, do one of the following:
– For Windows 7: Click Control Panel on the Start menu.
– For Windows 10: Right-click the Start button to open the Start context menu, and then click
Control Panel.
b. View Control Panel using Large icons or Small icons, and then click the name of the desired
program to launch the program.

Installing a program that is ready to be installed
Note: For Windows 7, depending on the computer model, some of the Lenovo programs might be ready to
be installed, so you need to install them manually. Then, you can access and use these programs.
To install a program that is ready to be installed, do the following:
1. Open the Lenovo ThinkVantage® Tools program. See “Accessing a program on the computer” on
page 12.
2. View the program icons using Tiles.
3. Follow the instructions under greyed-out icons to locate the icon for the desired program. Then,
double-click the icon to install the program.

An introduction to Lenovo programs
This section provides information about the major Lenovo programs available on your operating system.
Note: Depending on your computer model, some of the following programs might not be available.
• For Windows 7 only:
– Create Recovery Media
The Create Recovery Media program enables you to restore only the C drive or the entire storage
drive to the factory-default settings.
– Fingerprint Manager Pro or ThinkVantage Fingerprint Software
The Fingerprint Manager Pro or ThinkVantage Fingerprint Software program enables you to use a
fingerprint reader. The integrated fingerprint reader provided on some keyboards enables you to enroll
your fingerprint and associate it with your power-on password, hard disk password, and Windows
password. As a result, fingerprint authentication can replace passwords and enable simple and secure
user access.
– Lenovo PowerENGAGE
The Lenovo PowerENGAGE program enables you to register your computer with Lenovo.

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13

– Password Manager
The Password Manager program automatically captures and fills in authentication information for
Windows programs and Web sites.
– Rescue and Recovery®
The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set
of self-recovery tools to help you diagnose computer problems, get help, and recover from system
crashes, even if you cannot start the Windows operating system.
– System Update
The System Update program provides regular access to the system updates for your computer, such
as device driver updates, software updates, and BIOS updates. The program gathers information from
the Lenovo Help Center about new updates for your computer, then sorts and displays the updates for
download and installation. You have complete control of which updates to download and install.
• For Windows 10 only:
– Lenovo Companion
Your computer’s best features and capabilities should be easy to access and understand. With Lenovo
Companion, they are. Use Lenovo Companion to do the following:
– Optimize your computer’s performance, monitor your computer’s health, and manage updates.
– Access your user guide, check warranty status, and view accessories customized for your computer.
– Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles
and blogs from trusted sources.
Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you
can do with your computer.
– Lenovo ID
The Lenovo ID program enables you to create your Lenovo ID and access all supported Lenovo
programs and web portals with single sign-on.
• For Windows 7 and Windows 10:
– Lenovo Bluetooth Lock
The Lenovo Bluetooth Lock program enables you to use a Bluetooth device (such as your smartphone)
as a proximity-based unit for locking or unlocking your computer automatically. By detecting the
distance between your computer and the predefined Bluetooth device that you are carrying, the Lenovo
Bluetooth Lock program automatically locks your computer when you walk away and unlocks your
computer when you come back. This is a simple way to protect your computer against unauthorized
access in case that you forget to lock your computer.
– Lenovo Device Experience or Lenovo PC Experience
The Lenovo Device Experience or Lenovo PC Experience program helps you work more easily and
securely. The program provides easy access to Lenovo ThinkVantage Tools or Lenovo Tools, important
settings and information about your computer, the Lenovo Support Web site, and so on.
– Lenovo Solution Center
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information,
along with hints and tips for maximum system performance.
– Power Manager
The Power Manager program provides convenient, flexible, and complete power management for
your computer. It enables you to adjust your computer power settings to achieve the best balance
between performance and power saving.

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Chapter 2. Using your computer
This chapter contains the following topics:
•

“Registering the computer” on page 15

•

“Setting the computer volume” on page 15

•

“Adding an icon to the Windows notification area” on page 15

•

“Using a disc” on page 15

•

“Connecting to a network” on page 17

Registering the computer
When you register the computer with Lenovo, you enter required information into a Lenovo database. The
information enables Lenovo to contact you when there is a recall or other severe problem and provide
quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and
services to registered users.
To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to
http://www.lenovo.com/register and follow the instructions on the screen.

Setting the computer volume
To set the computer volume, do the following:
1. Click the volume icon in the Windows notification area on the taskbar.
Note: If the volume icon is not displayed in the Windows notification area, add the icon to the
notification area. See “Adding an icon to the Windows notification area” on page 15.
2. Follow the instructions on the screen to adjust the volume. Click the speaker icon to mute the audio.

Adding an icon to the Windows notification area
To add an icon to the Windows notification area, do the following:
1. Click the arrow next to the notification area to view hidden icons. Then, click the desired icon and
drag it to the notification area.
2. If the icon is not displayed, turn on the icon.
a. Click the Start button to open the Start menu.
b. Depending on your Windows version, do one of the following:
• For Windows 7: Click Control Panel. View Control Panel using Large icons or Small icons, and
then click Notification Area Icons ➙ Turn system icons on or off.
• For Windows 10: Click Settings ➙ System ➙ Notifications & actions ➙ Turn system icons
on or off.
c. Turn on the desired icon.
3. If the icon is still not displayed in the Windows notification area, repeat step 1.

Using a disc
This section provides information about using a disc and the optical drive.

© Copyright Lenovo 2016

15

Guidelines about using the optical drive
When using the optical drive, follow these guidelines:
• Do not place the computer in a location where the drive is exposed to any of the following conditions:
– High temperature
– High humidity
– Excessive dust
– Excessive vibration or sudden shock
– An inclined surface
– Direct sunlight
• Do not insert any object other than a disc into the drive.
• Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive.
• Before moving the computer, remove the disc from the drive.

Handling and storing a disc
When handling and storing a disc, follow these guidelines:
• Hold the disc by its edges. Do not touch the surface of the side that is not labeled.
• To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping
the disc in a circular direction might cause loss of data.
• Do not write or stick paper on the disc.
• Do not scratch or mark the disc.
• Do not place or store the disc in direct sunlight.
• Do not use benzene, thinners, or other cleaners to clean the disc.
• Do not drop or bend the disc.

Playing and removing a disc
To play a disc, do the following:
1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides
out of the drive.
2. Insert a disc into the tray. Some optical drive has a snap hub in the center of the tray. If your drive has a
snap hub, support the tray with one hand and then push center of the disc until it snaps into place.
3. Press the eject/close button again or gently push the tray forward to close the tray. The disc player
program starts automatically. For more information, refer to the help system of the disc player program.
To remove a disc from the optical drive, do the following:
1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides
out of the drive.
2. Carefully remove the disc from the tray.
3. Press the eject/close button again or gently push the tray forward to close the tray.
Note: If the tray does not slide out of the drive when you press the eject/close button, turn off the computer.
Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close button.
Use the emergency eject only in an emergency.

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Recording a disc
If your optical drive supports recording, you can record a disc.

Recording a disc using Windows tools
To record a disc using Windows tools, do one of the following:
• Burn a disc using the AutoPlay window.
1. Ensure that the disc is played automatically.
a. Click the Start button to open the Start menu.
b. Depending on your Windows version, do one of the following:
– For Windows 7: Click Control Panel. View Control Panel using Large icons or Small icons,
and then click AutoPlay.
– For Windows 10: Click Settings ➙ Devices ➙ AutoPlay.
c. Select or turn on Use AutoPlay for all media and devices.
2. Insert a recordable disc into the optical drive that supports recording. The AutoPlay window opens.
3. Follow the instructions on the screen.
• Burn a disc using Windows Media® Player.
1. Insert a recordable disc into the optical drive that supports recording.
2. Open Windows Media Player. See “Accessing a program on the computer” on page 12.
3. Follow the instructions on the screen.
• Burn a disc from an ISO file.
1. Insert a recordable disc into the optical drive that supports recording.
2. Double-click the ISO file.
3. Follow the instructions on the screen.

Recording a disc using preinstalled programs
To record a disc using preinstalled programs, do the following:
1. Insert a recordable disc into the optical drive that supports recording.
2. Open the PowerDVD Create, PowerProducer, or Power2Go program. See “Accessing a program on
the computer” on page 12.
3. Follow the instructions on the screen.

Connecting to a network
This section provides information about connecting to a network. If you cannot connect the computer to a
network, see “Networking problems” on page 43.

Connecting to an Ethernet LAN
You can connect the computer to an Ethernet LAN by connecting an Ethernet cable to the Ethernet connector.
DANGER
To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.

Chapter 2. Using your computer

17

Connecting to a wireless LAN
You can connect the computer to a wireless LAN without the use of an Ethernet cable but by means of
radio waves only.
Note: The wireless LAN feature is optional.
To establish a wireless-LAN connection, do the following:
1. Ensure that a wireless LAN is available and the wireless LAN feature on the computer is working.
2. Click the wireless-network-connection-status icon in the Windows notification area to display available
wireless networks.
Note: If the wireless-network-connection-status icon is not displayed in the Windows notification area,
add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 15.
3. Click a wireless LAN, and then click Connect to connect the computer to it. Provide required
information if needed.

Connecting to a Bluetooth-enabled device
Bluetooth is a short-range wireless communications technology. Use Bluetooth to establish a wireless
connection between the computer and another Bluetooth-enabled device within a distance of about 10
m (32.8 ft).
Note: The Bluetooth feature is optional.
To connect to a Bluetooth-enabled device, do the following:
1. Ensure that the Bluetooth feature on the computer is working and the Bluetooth-enabled device is
located within a distance of about 10 m (32.8 ft) from the computer.
2. Click the Bluetooth icon in the Windows notification area on the taskbar. Then, click Add a Device and
follow the instructions on the screen.
Note: If the Bluetooth icon is not displayed in the Windows notification area, add the icon to the
notification area. See “Adding an icon to the Windows notification area” on page 15.

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Chapter 3. You and your computer
This chapter contains the following topics:
•

“Arranging your workspace” on page 19

•

“Accessibility information” on page 20

•

“Cleaning the computer” on page 23

•

“Maintenance” on page 23

•

“Moving the computer” on page 25

Arranging your workspace
Arrange your workspace to suit your needs and the kind of work you do. This section provides information
about the factors that affect the way you arrange your workspace.

Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Reflected light from shiny surfaces can cause annoying reflections on your screen. When possible, place
the monitor at right angles to windows and other light sources. If necessary, reduce overhead lighting
by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains
or blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor as the
room lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen
might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after
you have exhausted other methods of reducing glare.

Air circulation
The computer produces heat. The computer has a fan that pulls in fresh air and forces out hot air through
the air vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage.
Position the computer so that nothing blocks the air vents; usually, 51 mm (2 inches) of air space is sufficient.
Ensure that the vented air is not blowing on people.

Electrical outlet locations and cable lengths
The following factors might determine the final placement of the computer:
• Locations of electrical outlets
• Length of power cords or power adapters
• Length of the cables that are connected to other devices
For more information about power cords or power adapters, see “Power cords and power adapters” on
page iv.

Comfort
Although no single working position is ideal for everyone, here are a few guidelines to help you find a position
that suits you best. The following figure sets an example for your reference.

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19

• Screen position: Keep the screen at a comfortable viewing distance, usually 51-61 cm (20-24 inches).
Then, adjust the screen so that the top of the screen is at or slightly below eye level and you can view it
without twisting your body.
• Chair position: Use a chair that gives you good back support and seat height adjustment. Use chair
adjustments to best suit your desired posture.
• Head position: Keep your head and neck in a comfortable and neutral (vertical or upright) position.
• Arm and hand positions: Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal)
position. Type with a soft touch without pounding the keys.
• Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.
Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of
working in the same position. Frequent, short breaks from your work also help to prevent minor discomfort
associated with your working posture.

Accessibility information
Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater
access to information and technology. This section provides information about the ways these users can get
the most out of their computer experience. You also can get the most up-to-date accessibility information
from the following Web site:
http://www.lenovo.com/accessibility
Keyboard shortcuts
The following table contains keyboard shortcuts that can help make the computer easier to use.
Note: Depending on your keyboard, some of the following keyboard shortcuts might not be available.
Keyboard shortcut

Function

Windows logo key + U

Open Ease of Access Center

Right Shift for eight seconds

Turn on or turn off Filter Keys

Shift five times

Turn on or turn off Sticky Keys

Num Lock for five seconds

Turn on or turn off Toggle Keys

Left Alt+Left Shift+Num Lock

Turn on or turn off Mouse Keys

Left Alt+Left Shift+PrtScn (or PrtSc)

Turn on or turn off High Contrast

For more information, go to http://windows.microsoft.com/, and then perform a search using any of the
following keywords: keyboard shortcuts, key combinations, shortcut keys.

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Ease of Access Center
Ease of Access Center on the Windows operating system enables users to configure their computers to
suit their physical and cognitive needs.
To use Ease of Access Center, do the following:
1. Click the Start button to open the Start menu.
2. Depending on your Windows version, do one of the following:
• For Windows 7: Click Control Panel. View Control Panel using Large icons or Small icons, and
then click Ease of Access Center.
• For Windows 10: Click Settings ➙ Ease of Access.
3. Choose the appropriate tool by following the instructions on the screen.
Ease of Access Center mainly includes the following tools:
• Magnifier
Magnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see
the items better.
• Narrator
Narrator is a screen reader that reads aloud what is displayed on the screen and describes events such as
error messages.
• On-Screen Keyboard
If you prefer to type or enter data into the computer using a mouse, joystick, or other pointing device
instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual
keyboard with all the standard keys.
• High Contrast
High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a
result, those items are more distinct and easier to identify.
• Personalized keyboard
Adjust keyboard settings to make your keyboard easier to use. For example, you can use your keyboard
to control the pointer and type certain key combinations easier.
• Personalized mouse
Adjust mouse settings to make your mouse easier to use. For example, you can change the pointer
appearance and make it easier to manage windows with the mouse.
Speech Recognition
Speech Recognition enables you to control the computer by voice.
Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into
documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with
only your voice.
To use Speech Recognition, do the following:
1. Depending on your Windows version, do one of the following:
• For Windows 7: Click the Start button to open the Start menu.
• For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Speech
Recognition.

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21

3. Follow the instructions on the screen.
Screen-reader technologies
Screen-reader technologies are primarily focused on software program interfaces, help information systems,
and various online documents. For additional information about screen readers, see the following:
• Using PDFs with screen readers:
http://www.adobe.com/accessibility.html?promoid=DJGVE
• Using the JAWS screen reader:
http://www.freedomscientific.com/jaws-hq.asp
• Using the NVDA screen reader:
http://www.nvaccess.org/
Screen resolution
You can make the text and images on your screen easier to read by adjusting the screen resolution of the
computer.
To adjust the screen resolution, do the following:
1. Right-click a blank area on the desktop.
2. Depending on your Windows version, do one of the following:
• For Windows 7: Click Screen resolution.
• For Windows 10: Click Display settings. On the Display tab, click Advanced display settings.
3. Follow the instructions on the screen.
Note: Setting the resolution too low might prevent some items from fitting on the screen.
Customizable item size
You can make the items on your screen easier to read by changing the item size.
• To change the item size temporarily, use the Magnifier tool in Ease of Access Center. See “Ease of
Access Center” on page 21.
• To change the item size permanently, do the following:
– Change the size of all the items on your screen.
1. Right-click a blank area on the desktop.
2. Depending on your Windows version, do one of the following:
– For Windows 7: Click Screen resolution ➙ Make text and other items larger or smaller.
– For Windows 10: Click Display settings.
3. Change the item size by following the instructions on the screen.
4. Click Apply. This change will take effect the next time you log in to the operating system.
– Change the size of the items on a Web page.
Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (-) to
reduce the text size.
– Change the size of the items on the desktop or a window.
Note: This function might not work on some windows.
If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size.

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Industry-standard connectors
The computer provides industry-standard connectors that enable you to connect assistive devices.
TTY/TDD conversion modem
The computer supports the use of a text telephone (TTY) or the telecommunications device for the deaf (TDD)
conversion modem. The modem must be connected between the computer and a TTY/TDD telephone.
Then, you can type a message on the computer and send it to the telephone.
Documentation in accessible formats
Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or
HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure
that visually impaired users can read the documentation through a screen reader. Each image in the
documentation also includes adequate alternative text so that visually impaired users can understand the
image when they use a screen reader.

Cleaning the computer
CAUTION:
Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected
to the computer.
It is a good practice to clean the computer periodically to protect the surfaces and ensure trouble-free
operation. Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.
Dust buildup compounds problems associated with glare, so remember to clean the screen periodically.
Wipe the screen surface gently with a soft, dry cloth, or blow on the screen to remove grit and other loose
particles. Depending on the type of the screen, moisten a soft, lint-free cloth with an LCD cleaner or liquid
glass cleaner and then wipe the screen surface.

Maintenance
With appropriate care and maintenance, the computer will serve you reliably. This section provides
information about maintaining the computer so that it can keep working in top order.

Basic maintenance tips
Here are some basic points about keeping the computer functioning properly:
• Keep the computer in a clean, dry environment. Ensure that the computer rests on a flat, steady surface.
• Do not cover any of air vents. These air vents provide airflow to keep the computer from overheating.
• Keep food and drinks away from all parts of the computer. Food particles and spills might make the
keyboard and mouse stick and unusable.
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an
electrical hazard.
• Always disconnect a power cord by grasping the plug instead of the cord.

Good maintenance practices
By performing a few good maintenance practices, you can maintain good computer performance, protect
your data, and be prepared in case of a computer failure.

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23

• Keep the computer software, device drivers, and operating system up-to-date. See “Keeping the
computer current” on page 24.
• Empty your recycle bin on a regular basis.
• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.
• Clean up files and free up storage drive space and memory space occasionally to prevent performance
problems. See “Performance problems” on page 45.
• Keep a log book. Entries might include major software or hardware changes, device-driver updates,
intermittent problems and what you did to resolve them, and other issues you might have experienced.
The cause of a problem might be change in hardware, change in software, or any other actions that might
have taken place. A log book can help you or a Lenovo technician determine the cause of a problem.
• Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
To back up your data, do one of the following:
– For Windows 7: Open the Rescue and Recovery program. See “Accessing a program on the computer”
on page 12. For more information about backing up your data, refer to the help system of the program.
– For Windows 10: Right-click the Start button to open the Start context menu, and then click Control
Panel. View Control Panel using Large icons or Small icons, and then click File History. Follow the
instructions on the screen.
• Create a recovery medium as early as possible. You can use the recovery medium to recover your
operating system even if Windows fails to start up.
To create a recovery medium, do one of the following:
– For Windows 7: Open the Create Recovery Media program. See “Accessing a program on the
computer” on page 12. For more information about creating a recovery medium, refer to the help
system of the program.
– For Windows 10: Right-click the Start button to open the Start context menu, and then click Control
Panel. View Control Panel using Large icons or Small icons, and then click Recovery. Follow the
instructions on the screen.
• For Windows 7, create a rescue medium as early as possible. You can use the rescue medium to
recover from failures that prevent you from gaining access to the Rescue and Recovery workspace
on your storage drive.
To create a rescue medium, open the Rescue and Recovery program. See “Accessing a program on the
computer” on page 12. For more information about creating a rescue medium, refer to the help system
of the program.

Keeping the computer current
In most cases, it is a good practice to have the most up-to-date operating system update patches, software
programs, and device drivers. This section provides information about how to get the latest updates for the
computer.

Getting the latest device drivers
Attention: Reinstalling device drivers will change the current configuration of the computer.
To get the latest device drivers for the computer, do one of the following:
• Download the device drivers that are preinstalled on the computer. Go to http://www.lenovo.com/drivers.
• Use the Lenovo program or Windows Update. See “Getting the latest system updates” on page 25.
Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended
that you get device drivers from Lenovo.

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Getting the latest system updates
To get the latest system updates for the computer, ensure that the computer is connected to the Internet
and do one of the following:
• Use one of the following Lenovo programs to get the system updates, such as device driver updates,
software updates, and BIOS updates:
– For Windows 7: Use the System Update program.
– For Windows 10: Use the Lenovo Companion program.
To open the System Update or Lenovo Companion program, see “Accessing a program on the computer”
on page 12. For more information about using the program, refer to the help system of the program.
• Use Windows Update to get the system updates, such as security fixes, new versions of Windows
components, and device driver updates.
1. Click the Start button to open the Start menu.
2. Depending on your Windows version, do one of the following:
– For Windows 7: Click Control Panel. View Control Panel using Large icons or Small icons, and
then click Windows Update.
– For Windows 10: Click Settings ➙ Update & security ➙ Windows Update.
3. Follow the instructions on the screen.

Moving the computer
Before moving the computer, take the following precautions:
1. Back up your data on the storage drive. See “Good maintenance practices” on page 23.
2. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
3. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are
using different cartons, cushion the units to avoid damage.
Moving the computer to another country or region
When you move the computer to another country or region, you must take local electrical standards into
consideration. If the local electrical outlet style is different from the type you are currently using, contact the
Lenovo Customer Support Center to purchase either an electrical plug adapter or a new power cord. For a
list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. If you cannot find the
support telephone number for your country or region, contact your Lenovo reseller.

Chapter 3. You and your computer

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Chapter 4. Security
This chapter contains the following topics:
•

“Locking the computer” on page 27

•

“Viewing and changing security settings in the Setup Utility program” on page 30

•

“Preventing unauthorized access to the computer” on page 31

•

“Using fingerprint authentication” on page 31

•

“Using the cover presence switch” on page 31

•

“Using and understanding firewalls” on page 32

•

“Protecting data against viruses” on page 32

•

“Computrace Agent software embedded in firmware” on page 32

•

“Trusted Platform Module (TPM)” on page 32

Locking the computer
This section provides information about locking the computer with the locking devices to keep the computer
safe.

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27

Locking the computer cover
Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your
computer. Your computer comes with a padlock loop so that the computer cover cannot be removed
when a padlock is installed.

Figure 6. Installing a padlock

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Attaching a Kensington-style cable lock
You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent
fixture. The cable lock connects to the security-lock slot at the rear of your computer. Depending on the type
selected, the cable lock can be operated with a key or combination. The cable lock also locks the buttons
used to open the computer cover. This is the same type of lock used with many notebook computers. You
can order such a cable lock directly from Lenovo by searching for Kensington at:
http://www.lenovo.com/support

Figure 7. Kensington-style cable lock

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29

Attaching a cable lock
A cable lock can be used to secure devices, such as the keyboard and the mouse, by locking the device
cables to your computer. The cable lock connects to the cable-lock slots on the rear of your computer.
To install a cable lock, do the following:
1. Insert the clip 1 into the cable-lock slot 4 .
2. Pull the cables you want to lock through the dents in the cable lock.
3. Press the clip 2 into the cable-lock slot 3 until it snaps into position.

Figure 8. Installing a cable lock

Viewing and changing security settings in the Setup Utility program
To view and change security settings in the Setup Utility program, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Security.
3. Follow the instructions on the right side of the screen to view and change security settings. You can
refer to “Using the Setup Utility program” on page 33 to get basic information about some major
security settings.
4. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.

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Preventing unauthorized access to the computer
You can use BIOS passwords and Windows accounts to prevent unauthorized access to the computer and
data.
• To use BIOS passwords, see “Using BIOS passwords” on page 35.
• To use Windows accounts, do the following:
1. Click the Start button to open the Start menu.
2. Depending on your Windows version, do one of the following:
– For Windows 7: Click Control Panel ➙ User Accounts.
– For Windows 10: Click Settings ➙ Accounts.
3. Follow the instructions on the screen.

Using fingerprint authentication
If your keyboard has a fingerprint reader, you can use fingerprint authentication to replace passwords for
simple and secure user access. To use fingerprint authentication, first enroll your fingerprints and associate
them with your passwords (such as the power-on password, hard disk password, and Windows password).
Use the fingerprint reader and the fingerprint program to complete this procedure.
To use fingerprint authentication, do one of the following:
• For Windows 7: Open the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program
provided by Lenovo. See “Accessing a program on the computer” on page 12. For more information
about using the program, refer to the help system of the program.
• For Windows 10: Click the Start button to open the Start menu, and then click Settings ➙ Accounts ➙
Sign-in options. Follow the instructions on the screen.
To use the fingerprint reader, refer to the documentation shipped with the fingerprint keyboard or located on
the Lenovo Support Web site at http://www.lenovo.com/support/keyboards.

Using the cover presence switch
The cover presence switch prevents the computer from logging in to the operating system when the
computer cover is not properly installed or closed.
To enable the cover-presence-switch connector on the system board, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Security ➙ Chassis Intrusion Detection and press Enter.
3. Select Enabled and press Enter.
4. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.
When the cover-presence-switch connector on the system board is enabled, if the cover presence switch
detects that the computer cover is not correctly installed or closed, an error message will be displayed when
you turn on the computer. To bypass the error message and log in to the operating system, do the following:
1. Properly install or close the computer cover.
2. Start and then exit the Setup Utility program. See “Starting the Setup Utility program” on page 33 and
“Exiting the Setup Utility program” on page 36.

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31

Using and understanding firewalls
A firewall can be hardware, software, or a combination of both depending on the level of security required.
Firewalls work on a set of rules to determine which inbound and outbound connections are authorized. If the
computer is preinstalled with a firewall program, it helps protect against computer Internet security threats,
unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information
about how to use the firewall program, refer to the help system of your firewall program.
To use Windows Firewall, do the following
1. Depending on your Windows version, do one of the following:
• For Windows 7: Click the Start button to open the Start menu.
• For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Windows
Firewall.
3. Follow the instructions on the screen.

Protecting data against viruses
The computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate
viruses.
Lenovo provides a full version of antivirus software on the computer with a free 30-day subscription. After 30
days, you must renew the license to continue receiving the antivirus software updates.
Note: Virus definition files must be kept up-to-date to guard against new viruses.
For more information about how to use your antivirus software, refer to the help system of your antivirus
software.

Computrace Agent software embedded in firmware
The Computrace Agent software is an IT asset management and computer theft recovery solution. The
software detects if changes have been made on the computer, such as hardware, software, or the computer
call-in location. You might have to purchase a subscription to activate the Computrace Agent software.

Trusted Platform Module (TPM)
TPM is a secure cryptoprocessor that can store cryptographic keys that protect information stored in the
computer.

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Chapter 5. Advanced configuration
This chapter contains the following topics:
•

“Using the Setup Utility program” on page 33

•

“Updating the BIOS” on page 37

Using the Setup Utility program
The Setup Utility program is used to view and change the configuration settings of the computer. This
section provides information about only the major configuration settings available in the program.
Note: The operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program
To start the Setup Utility program, do the following:
1. Turn on or restart the computer.
2. Before Windows starts up, repeatedly press and release the F1 key until the Setup Utility program
opens. If a BIOS password has been set, the Setup Utility program will not open until you enter the
correct password. For more information, see “Using BIOS passwords” on page 35.
Note: For some keyboards, you might need to press Fn+F1 to open the Setup Utility program.
To view and change the configuration settings, follow the instructions on the right side of the screen. The
keys used to perform various tasks are displayed at the bottom of the screen.

Enabling or disabling a device
This section provides information about how to enable or disable user access to hardware devices (such
as USB connectors or storage drives).
To enable or disable a device, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Devices.
3. Select the device you want to enable or disable and press Enter.
4. Select the desired setting and press Enter.
5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.

Enabling or disabling the Automatic Power On features
If you enable the Automatic Power On features, the computer will start up automatically.
To enable or disable the Automatic Power On features, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Power ➙ Automatic Power On and press Enter.
3. Select the feature you want to enable or disable and press Enter.
4. Select the desired setting and press Enter.
5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.

© Copyright Lenovo 2016

33

Enabling or disabling the ErP LPS compliance mode
Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go
to:
http://www.lenovo.com/ecodeclaration
You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of
electricity when the computer is off or in sleep mode.
To enable or disable the ErP LPS compliance mode, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Power ➙ Enhanced Power Saving Mode and press Enter.
3. Depending on whether you select Enabled or Disabled, do one of the following:
• If you select Enabled, press Enter. Then, disable the Wake on LAN feature. See “Enabling or
disabling the Automatic Power On features” on page 33.
• If you select Disabled, press Enter. Then, go to the next step.
4. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.
When the ErP LPS compliance mode is enabled, you can wake up the computer by doing one of the
following:
• Press the power button.
• Enable the Wake Up on Alarm feature to make the computer wake up at a set time. See “Enabling or
disabling the Automatic Power On features” on page 33.
• Enable the After Power Loss feature to make the computer wake up when the power supply resumes after
a sudden loss of electricity.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Power ➙ After Power Loss and press Enter.
3. Select Power On and press Enter.
4. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.

Enabling or disabling the Configuration Change Detection feature
If you enable the Configuration Change Detection feature, when the POST detects the configuration changes
of some hardware devices (such as storage drives or memory modules), an error message will be displayed
when you turn on the computer.
To enable or disable the Configuration Change Detection feature, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Security ➙ Configuration Change Detection and press Enter.
3. Select the desired setting and press Enter.
4. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.
To bypass the error message and log in to the operating system, do one of the following:
• Press the F2 key.
Note: For some keyboards, you might need to press Fn+F2 to bypass the error message.
• Start and then exit the Setup Utility program. See “Starting the Setup Utility program” on page 33 and
“Exiting the Setup Utility program” on page 36.

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Using BIOS passwords
By using the Setup Utility program, you can set passwords to prevent unauthorized access to the computer
and data.
You do not have to set any passwords to use the computer. However, using passwords improves computer
security. If you decide to set any passwords, read the following topics.

Setup Utility program password types
The following types of passwords are available:
• Power-on password
When a power-on password is set, you are prompted to enter a valid password each time the computer is
turned on. The computer cannot be used until the valid password is entered.
• Administrator password
Setting an administrator password deters unauthorized users from changing configuration settings. If you
are responsible for maintaining the configuration settings of several computers, you might want to set
an administrator password.
When an administrator password is set, you are prompted to enter a valid password each time you
try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid
password is entered.
If both the power-on password and administrator password are set, you can enter either password.
However, you must use your administrator password to change any configuration settings.
• Hard disk password
Setting a hard disk password prevents unauthorized access to the data on the storage drive. When a
hard disk password is set, you are prompted to enter a valid password each time you try to access
the storage drive.
Notes:
– After you set a hard disk password, your data on the storage drive is protected even if the storage drive
is removed from one computer and installed in another.
– If the hard disk password is forgotten, there is no way to reset the password or recover data from
the storage drive.

Password considerations
A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it
is recommended to use a strong password that cannot be easily compromised.
Note: The Setup Utility program passwords are not case sensitive.
To set a strong password, consider the following guidelines:
• Have at least eight characters in length
• Contain at least one alphabetic character and one numeric character
• Not be your name or your user name
• Not be a common word or a common name
• Be significantly different from your previous passwords

Setting, changing, and deleting a password
To set, change, or delete a password, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
2. Select Security.
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35

3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or
Hard Disk Password and press Enter.
4. Follow the instructions on the right side of the screen to set, change, or delete a password.
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more
information, see “Password considerations” on page 35.
5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.

Selecting a startup device
If the computer does not start up from a device as expected, you can choose to change the startup device
sequence permanently or select a temporary startup device.

Changing the startup device sequence permanently
To change the startup device sequence permanently, do the following:
1. Depending on the type of the storage device, do one of the following:
• If the storage device is internal, go to step 2.
• If the storage device is a disc, ensure that the computer is on or turn on the computer. Then, insert
the disc into the optical drive.
• If the storage device is an external device other than a disc, connect the storage device to the
computer.
2. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.
3. Select Startup.
4. Follow the instructions on the right side of the screen to change the startup device sequence.
5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 36.

Selecting a temporary startup device
Note: Not all discs and storage drives are bootable.
To select a temporary startup device, do the following:
1. Depending on the type of the storage device, do one of the following:
• If the storage device is internal, go to step 2.
• If the storage device is a disc, ensure that the computer is on or turn on the computer. Then, insert
the disc into the optical drive.
• If the storage device is an external device other than a disc, connect the storage device to the
computer.
2. Turn on or restart the computer. Before Windows starts up, repeatedly press and release the F12 key
until Startup Device Menu is displayed.
Note: For some keyboards, you might need to press Fn+F12 to display Startup Device Menu.
3. Select the desired storage device and press Enter. The computer will start up from the device you select.
If you want to select a permanent startup device, select Enter Setup on Startup Device Menu and press
Enter to start the Setup Utility program. For more information about how to select a permanent startup
device, see “Changing the startup device sequence permanently” on page 36.

Exiting the Setup Utility program
To exit the Setup Utility program, do one of the following:

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• If you want to save the new settings, press the F10 key. Then, select Yes in the window displayed
and press Enter.
Note: For some keyboards, you might need to press Fn+F10 to exit the Setup Utility program.
• If you do not want to save the new settings, select Exit ➙ Discard Changes and Exit and press Enter.
Then, select Yes in the window displayed and press Enter.

Updating the BIOS
When you install a new program, hardware device, or device driver, you might be informed to update
the BIOS. You can update the BIOS from your operating system or a flash update disc (supported only
on some models).
To update the BIOS, do the following:
1. Go to http://www.lenovo.com/drivers.
2. Download the flash BIOS update driver for the operating system version or the ISO image version (used
to create a flash update disc). Then, download the installation instructions for the flash BIOS update
driver you download.
3. Print the installation instructions you download and follow the instructions to update the BIOS.
Note: If you want to update the BIOS from a flash update disc, the installation instructions might not provide
the information about how to record the update disc. See “Using a disc” on page 15.

Chapter 5. Advanced configuration

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Chapter 6. Troubleshooting, diagnostics, and recovery
This chapter provides solutions to resolve the computer problems. Follow the steps in the basic procedure
for resolving computer problems, which helps you make good use of the troubleshooting, diagnostics,
and recovery information.
•

“Basic procedure for resolving computer problems” on page 39

•

“Troubleshooting” on page 39

•

“Diagnostics” on page 47

•

“Recovery information” on page 47

Basic procedure for resolving computer problems
It is recommended that you use the following procedure to resolve computer problems you are experiencing:
1. Ensure that:
a. The cables for all connected devices are connected correctly and securely.
b. All connected devices that require ac power are connected to properly grounded, functioning
electrical outlets.
c. All connected devices are enabled in the BIOS settings of the computer. See “Enabling or disabling
a device” on page 33.
If these actions do not resolve your problem, continue with the next step.
2. Use an antivirus program to see if the computer has been infected by a virus. If the program detects
a virus, remove the virus. If the antivirus program does not resolve your problem, continue with the
next step.
3. Go to “Troubleshooting” on page 39 and follow the instructions for the type of problem you are
experiencing. If these troubleshooting instructions do not resolve your problem, continue with the
next step.
4. Run the diagnostic program. See “Diagnostics” on page 47. If the diagnostic program does not resolve
your problem, continue with the next step.
5. Recover your operating system. See “Recovery information” on page 47.
6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of
Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information
about help, service, and technical assistance, see Chapter 8 “Getting information, help, and service”
on page 77.

Troubleshooting
Attention: Do not open the computer or attempt any repair before reading and understanding “Read this
first: Important safety information” in this document.
Use the troubleshooting information to find solutions to problems that have definite symptoms.

Startup problems
This section provides solutions to startup-related problems.

The computer does not start up when you press the power button
Solutions: Ensure that:
• The power cord is correctly connected to the rear of the computer and to a working electrical outlet.

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• If the computer has a secondary power switch on the rear of the computer, ensure that it is switched on.
• The power indicator on the front of the computer is on.
• The computer voltage matches the voltage available at the electrical outlet for your country or region.

The operating system fails to start up
Solution: Ensure that the startup sequence includes the device where the operating system resides. Usually,
the operating system is on the storage drive. For more information, see “Changing the startup device
sequence permanently” on page 36.

The computer beeps multiple times before the operating system starts up
Solution: Ensure that no keys are stuck.

Audio problems
This section provides solutions to audio-related problems.

No audio in Windows
Solutions:
• If you are using powered external speakers that have an On/Off control, ensure that:
– The On/Off control is set to the On position.
– The speaker power cable is connected to a properly grounded, functional ac electrical outlet.
• If your external speakers have a volume control, ensure that the volume is not set too low.
• Click the volume icon in the Windows notification area on the taskbar. Ensure that the mute speakers
settings are not selected and none of the volume settings is set too low.
Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification
area. See “Adding an icon to the Windows notification area” on page 15.
• Some models have a front audio panel you can use to adjust volume. If you have a front audio panel,
ensure that the volume is not set too low.
• Ensure that your external speakers (and headphones, if used) are connected to the correct audio
connector on the computer. Most speaker cables are color-coded to match the connector.
Note: When external-speaker or headphone cables are connected to the audio connector, the internal
speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion
slots, the audio function built into the system board is disabled. Therefore, you must use the audio
connectors on the audio adapter.
• Ensure that the program you are running is designed for use in the Microsoft Windows operating system.
If the program is designed to run in DOS, the program does not use the Windows sound feature. The
program must be configured to use SoundBlaster Pro or SoundBlaster emulation.
• Ensure that the audio device drivers are correctly installed.

Sound comes only from one external speaker
Solutions:
• Ensure that the speaker cable is inserted completely into the connector on the computer.
• Ensure that the cable that connects the left speaker to the right speaker is securely connected.
• Click the volume icon in the Windows notification area on the taskbar. Then, click the speaker icon on top
of the volume control. Click the Levels tab and ensure that the Balance settings are set correctly .

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Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification
area. See “Adding an icon to the Windows notification area” on page 15.

CD problems
This section provides solutions to CD-related problems.

A CD or DVD does not work
Solutions:
• If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the
disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
• Ensure that the disc is inserted correctly, with its label up.
• Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft
cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.
• Ensure that the disc you are using is not scratched or damaged. Try inserting another disc that you
know is good. If you cannot read from a known-good disc, you might have a problem with your optical
drive or the cabling to your optical drive. Ensure that the power cable and signal cable are securely
connected to the drive.

Unable to use a bootable recovery medium, such as the Product Recovery CD, to
start the computer
Solution: Ensure that the CD or DVD drive is in the startup sequence before the storage drive. Refer to
“Selecting a temporary startup device” on page 36 for information on viewing and changing the startup
sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

DVD problems
This section provides solutions to DVD-related problems.

Black screen instead of DVD video
Solutions:
• Restart the DVD player program.
• Try a lower screen resolution or color depth.
• Close any open files, and then restart the computer.

DVD movie does not play
Solutions:
• Ensure that the disc surface is clean and not scratched.
• Check the disc or package for regional coding. You might need to purchase a disc with coding for the
region where you are using the computer.

No audio or intermittent audio while playing a DVD movie
Solutions:
• Check the volume control settings on the computer and on your speakers.
• Ensure that the disc surface is clean and not scratched.
• Check all cable connections to and from the speakers.
• Use the DVD menu for the video to select a different audio track.

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Playback is slow or choppy
Solutions:
• Disable any background programs, such as AntiVirus or Desktop Themes.
• Ensure that video resolution is set to less than 1152 x 864 pixels.

Invalid disc or no disc found message
Solutions:
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.
• Ensure that video resolution is set to less than 1152 x 864 pixels.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, ensure that the
DVD disc is in the drive labeled “DVD”.

Intermittent problems
Some problems occur only occasionally and are difficult to repeat.
Solutions:
• Ensure that all cables and cords are securely connected to the computer and connected devices.
• Ensure that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the
fans are working. If airflow is blocked or the fans are not working, the computer might overheat.
• If Small Computer System Interface (SCSI) devices are installed, ensure that the last external device in
each SCSI chain is terminated correctly. For more information, see your SCSI documentation.

Storage drive problems
Select your symptom from the following list:
•

“Some or all storage drives missing from the Setup Utility program” on page 42

•

“"No Operating System Found" message or the system not starting up from the correct storage drive”
on page 42

Some or all storage drives missing from the Setup Utility program
Symptom: Some or all storage drives missing from the Setup Utility program
Solutions:
• Ensure that all storage drive signal cables and power cables are connected correctly.
• Ensure that the computer is configured correctly to support the storage drives.
– If the computer is installed with five SATA storage drives, ensure that the SATA storage drive
enablement module (one to five storage drives) is installed.
– If the computer is installed with SAS storage drives, ensure that the SAS storage drive enablement
module (one to five storage drives) or the LSI MegaRAID SAS adapter is installed.

"No Operating System Found" message or the system not starting up from the
correct storage drive
Symptom: "No Operating System Found" message or the system not starting up from the correct storage
drive
Solutions:
• Ensure that all storage drive signal cables and power cables are connected correctly.
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• Ensure that the storage drive the computer starts up from is listed as the first startup device in the Setup
Utility program. Refer to “Changing the startup device sequence permanently” on page 36.
Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such
cases, you might need to replace the storage drive.

Networking problems
This section provides solutions to networking-related problems.

Ethernet LAN problems
My computer cannot be connected to an Ethernet LAN
Solutions:
• Connect the cable from the Ethernet connector to the RJ45 connector of the hub.
• Enable the Ethernet LAN feature in the Setup Utility program. See “Starting the Setup Utility program” on
page 33. Then, follow the instructions on the screen.
• Enable the Ethernet LAN adapter.
1. Depending on your Windows version, do one of the following:
– For Windows 7: Click the Start button to open the Start menu.
– For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Network
and Sharing Center ➙ Change adapter settings.
3. Right-click the Ethernet LAN adapter icon and click Enable.
• Update or reinstall the Ethernet LAN driver. See “Keeping the computer current” on page 24.
• Install all networking software that is necessary for your network environment. Check with your LAN
administrator for the necessary networking software.
• Set the same duplex for the switch port and the adapter. If you configured the adapter for full duplex,
ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode might
degrade performance, cause data loss, or result in lost connections.
My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails
or errors occur
Solution: Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE-T
hub/switch (not 100 BASE-X).
My computer is a Gigabit Ethernet model, but it cannot be connected to the network at 1000 Mbps,
but at only 100 Mbps
Solutions:
• Try another cable.
• Set the link partner to auto-negotiate.
• Set the switch to be 802.3ab-compliant (gigabit over copper).
The Wake On LAN feature does not work
Solution: Enable the Wake On LAN (WOL) feature in the Setup Utility program. See “Starting the Setup Utility
program” on page 33. Then, follow the instructions on the screen.

Wireless LAN problem
Note: The wireless LAN feature is optional.
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The wireless LAN feature does not work
Solutions:
• Enable the wireless LAN feature in the Setup Utility program. See “Starting the Setup Utility program” on
page 33. Then, follow the instructions on the screen.
• For Windows 10, enable the wireless LAN feature in Windows Settings. Click the Start button to open the
Start menu, and then click Settings ➙ Network & Internet ➙ Wi-Fi. Turn on the Wi-Fi feature.
• Enable the wireless LAN adapter.
1. Depending on your Windows version, do one of the following:
– For Windows 7: Click the Start button to open the Start menu.
– For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Network
and Sharing Center ➙ Change adapter settings.
3. Right-click the wireless LAN adapter icon and click Enable.
• Update or reinstall the wireless LAN driver. See “Keeping the computer current” on page 24.

Bluetooth problems
Note: The Bluetooth feature is optional.
The Bluetooth feature does not work
Solutions:
• Enable the Bluetooth feature in the Setup Utility program. See “Starting the Setup Utility program” on
page 33. Then, follow the instructions on the screen.
• Turn on the Bluetooth radios.
1. Depending on your Windows version, do one of the following:
– For Windows 7: Click the Start button to open the Start menu. Right-click Computer, and then
click Properties.
– For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Device Manager. Type the administrator password or provide confirmation if prompted.
3. Right-click the Bluetooth radios under Bluetooth Radios and click Enable.
• Enable the Bluetooth adapter.
1. Depending on your Windows version, do one of the following:
– For Windows 7: Click the Start button to open the Start menu.
– For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Network
and Sharing Center ➙ Change adapter settings.
3. Right-click the Bluetooth adapter icon and click Enable.
• Update or reinstall the Bluetooth driver. See “Keeping the computer current” on page 24.
Sound does not come from the Bluetooth headset or headphones
Solution: Set the Bluetooth headset or headphones as the default device.
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Right-click the volume icon in the Windows notification area on the taskbar.
Note: If the volume icon is not displayed in the Windows notification area, add the icon to the
notification area. See “Adding an icon to the Windows notification area” on page 15.

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3. Click Playback devices.
4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If
you are using the AV profile, select Stereo Audio, and then click Set Default.
5. Click OK.

Performance problems
This section provides solutions to performance-related problems of the computer.

Excessive number of fragmented files
Solution: Use the Windows disk defragmentation or disk optimization feature to clean up the files.
Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the
disk-defragmentation process might take up to several hours.
1. Close any open programs and windows.
2. Click the Start button to open the Start menu.
3. Depending on your Windows version, do one of the following:
• For Windows 7: Click Computer.
• For Windows 10: Click File Explorer ➙ This PC.
4. Right-click your C drive and then click Properties.
5. Click the Tools tab.
6. Depending on your Windows version, do one of the following:
• For Windows 7: Click Defragment now.
• For Windows 10: Click Optimize. Select the desired drive, and then click Optimize.
7. Follow the instructions on the screen.

Insufficient free storage drive space
Solutions: Free up storage drive space.
• Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application.
• Clean up your C drive.
1. Click the Start button to open the Start menu.
2. Depending on your Windows version, do one of the following:
– For Windows 7: Click Computer.
– For Windows 10: Click File Explorer ➙ This PC.
3. Right-click your C drive and then click Properties.
4. Check the amount of free space, and then click Disk Cleanup.
5. A list of unnecessary file categories is displayed. Select each file category you want to delete,
and then click OK.
• Turn some Windows features off or remove some unnecessary programs.
1. Depending on your Windows version, do one of the following:
– For Windows 7: Click the Start button to open the Start menu.
– For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Programs
and Features.
3. Do one of the following:
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– To turn some Windows features off, click Turn Windows features on or off. Follow the
instructions on the screen.
– To remove some unnecessary programs, select the program you want to remove, and then click
Uninstall/Change or Uninstall.

Insufficient free memory space
Solutions:
• Right-click a blank area on the taskbar and open Task Manager. Then, end some tasks you are not
performing.
• Install additional memory modules. To purchase memory modules, go to
http://www.lenovo.com.

Serial connector cannot be accessed
Solutions:
• Connect the serial cable to the serial connector on the computer and to the serial device. If the serial
device has its own power cord, connect the power cord to a grounded electrical outlet.
• Turn on the serial device and keep the device online.
• Install any application programs supplied with the serial device. Refer to the documentation that comes
with the serial device for more information.
• If you added one serial-connector adapter, install the adapter correctly.

USB device problems
This section provides solutions to USB device-related problems.

My USB device cannot be accessed
Solutions:
• Connect the USB cable from the USB connector to the USB device. If the USB device has its own power
cord, connect the power cord to a grounded electrical outlet.
• Turn on the USB device and keep the device online.
• Install any device drivers or application programs supplied with the USB device. Refer to the
documentation that comes with the USB device for more information.
• Detach and reconnect the USB connector to reset the USB device.

I cannot install the Windows 7 operating system using an external USB device
Solution: Go to http://www.lenovo.com/support to download and install USB drivers.

Software and driver problems
This section provides solutions to software- and driver-related problems.

For some programs, dates cannot be sorted in correct order
Solution: Some programs developed before the year 2000 use only the last two digits of a year to sort dates,
assuming the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays.
Check with your software manufacturer to see if any updates are available. Many software manufacturers
make updates available from the World Wide Web.

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Some application programs do not work as expected
Solutions:
1. Check whether the problem is caused by an application program.
a. Ensure that the software is compatible with the computer. Refer to the information supplied with
the software for more information.
b. Verify that other software works correctly on the computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program.
• Update the program. See “Keeping the computer current” on page 24.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on the
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.

A device does not work normally due to device driver problems
Solution: Update the device driver. See “Keeping the computer current” on page 24.

Diagnostics
Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for the computer.
The diagnostic program is used to test hardware components of the computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of the computer.

Lenovo Solution Center
The Lenovo Solution Center program is the diagnostic program preinstalled on the computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see “Accessing a program on the computer” on page 12. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.

Recovery information
This section provides instructions about how to recover your operating system.
Note: If a device does not work normally after recovering the operating system, update the device driver.
See “Keeping the computer current” on page 24.

Recovery information for Windows 7
To recover your Windows 7 operating system, use the following solutions:
• Use Windows recovery solutions.
– Use System Restore to restore system files and settings to an earlier point.
1. Click the Start button to open the Start menu.
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2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click
Recovery ➙ Open System Restore.
3. Follow the instructions on the screen.
– Use the Windows recovery environment by doing one of the following:
– After several consecutive failed boot attempts, the Windows recovery environment might start
automatically. Follow the instructions on the screen to choose the appropriate recovery solution.
– Turn on or restart the computer. Then, repeatedly press and release the F8 key until the Advanced
Boot Options window opens. Select Repair Your Computer, press Enter, and follow the instructions
on the screen to choose the appropriate recovery solution.
Note: For some keyboards, you might need to press Fn+F8 to open the Advanced Boot Options
window.
• Use the Rescue and Recovery program to restore the storage drive from a backup, or restore the C
drive to the factory-default settings.
Notes:
– Depending on the computer model, the Rescue and Recovery program might not be preinstalled. You
need to installed it manually earlier.
– If you use the Rescue and Recovery program to restore the storage drive from a backup, ensure that
you backed up your data earlier with the program.
To use the Rescue and Recovery program, do one of the following:
– Open the Rescue and Recovery program. See “Accessing a program on the computer” on page 12.
For more information about using the program, refer to the help system of the program.
– Open the Rescue and Recovery workspace.
1. Turn off the computer. Press and hold the Enter key and then turn on the computer. Release the
Enter key when Startup Interrupt Menu is displayed. Then, press F11 to open the Rescue and
Recovery workspace.
2. If the Rescue and Recovery workspace fails to open, use the rescue medium you created earlier to
resolve the problem. Select the rescue medium as the startup device. See “Selecting a temporary
startup device” on page 36. When the rescue medium starts, the Rescue and Recovery workspace
opens. Follow the instructions on the screen.
• Use the recovery medium you created earlier with the Create Recovery Media program to restore only
the C drive or the entire storage drive to the factory-default settings.
Note: To create a recovery medium, see “Good maintenance practices” on page 23.
1. Select the recovery medium as the startup device. See “Selecting a temporary startup device”
on page 36.
2. Follow the instructions on the screen to choose the appropriate recovery solution.
• Use the recovery disc set provided by Lenovo to restore the entire storage drive to the factory-default
settings.
– If the computer comes with the recovery disc set, follow the instructions shipped with the disc set.
– If the computer does not come with the recovery disc set, contact the Lenovo Customer Support
Center to order a recovery disc set. See “Calling for service” on page 78.

Recovery information for Windows 10
To recover your Windows 10 operating system, use the following solutions:
• Use Windows recovery solutions.

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– Use recovery solutions in Windows Settings.
1. Click the Start button to open the Start menu.
2. Click Settings ➙ Update & security ➙ Recovery.
3. Choose the appropriate recovery solution by following the instructions on the screen.
– Use System Restore to restore system files and settings to an earlier point.
1. Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click
Recovery ➙ Open System Restore.
3. Follow the instructions on the screen.
– Use the File History tool to restore your files from a backup.
Note: If you use the File History tool to restore your files from a backup, ensure that you backed up
your data earlier with the tool.
1. Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click File
History ➙ Restore personal files.
3. Follow the instructions on the screen.
– Use the Windows recovery environment by doing one of the following:
– After several consecutive failed boot attempts, the Windows recovery environment might start
automatically. Follow the instructions on the screen to choose the appropriate recovery solution.
– Select the recovery medium you created earlier with the Windows tool as the startup device. See
“Selecting a temporary startup device” on page 36. Then, follow the instructions on the screen
to choose the appropriate recovery solution.
Note: To create a recovery medium, see “Good maintenance practices” on page 23.
• Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default
settings.
– If the computer comes with the recovery USB key, follow the instructions shipped with the USB key.
– If the computer does not come with the recovery USB key, contact the Lenovo Customer Support
Center to order a recovery USB key. See “Calling for service” on page 78.

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Chapter 7. Installing or replacing hardware
This chapter contains the following topics:
•

“Handling static-sensitive devices” on page 51

•

“Installing or replacing hardware” on page 51

Handling static-sensitive devices
Do not open the static-protective package containing the new part until the defective part has been removed
and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage
computer components and parts.
When you handle parts and other computer components, take these precautions to avoid static-electricity
damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle parts and other computer components carefully. Handle PCI/PCI-Express cards, memory
modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.
• Prevent others from touching the parts and other computer components.
• Touch the static-protective package containing the part to a metal expansion-slot cover or other
unpainted metal surface on the computer for at least two seconds. This reduces static electricity from
the package and your body before you install or replace a new part.
• When possible, remove the new part from the static-protective package, and install it directly in the
computer without setting the part down. When this is not possible, place the static-protective package
that the part came in on a smooth, level surface and place the part on the package.
• Do not place the part on the computer cover or other metal surface.

Installing or replacing hardware
This section provides instructions on how to install or replace hardware for the computer. You can expand
the capabilities of the computer and maintain the computer by installing or replacing hardware.
Attention: Do not open the computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
Notes:
• Some of the hardware parts in this section are optional.
• Use computer parts provided only by Lenovo.
• When installing or replacing an option, use the appropriate instructions in this section along with the
instructions that come with the option.
• In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will
come with the CRU or will come a few days after the CRU arrives.

Installing external options
You can connect external options to the computer, such as external speakers, a printer, or a scanner. For
some external options, you must install additional software in addition to making the physical connection.
When installing an external option, see “Hardware locations” on page 1 to identify the required connector.

© Copyright Lenovo 2016

51

Use the instructions shipped with the option to help you make the connection and install any software
or device drivers that are required for the option.

Removing the computer cover
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
CAUTION:
Before you open the computer cover, turn off the computer and wait several minutes until the
computer is cool.
To remove the computer cover, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Unlock any locking device that secures the computer cover.
3. Hold the sides of your computer and gently lay it down so that the computer cover is facing up.
4. Remove the two screws that secure the computer cover and slide the computer cover to the rear to
remove it.

Figure 9. Removing the computer cover

Replacing the front bezel
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
To replace the front bezel, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.

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3. If a dust shield has been installed, pull it outward to remove it from the front bezel.

Figure 10. Removing the dust shield

4. Release the three plastic tabs on the top of the front bezel, and then pivot the front bezel downward.

Figure 11. Removing the front bezel

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5. Align the three plastic tabs on the bottom of the new front bezel with the corresponding holes in the
chassis. Then, pivot the front bezel upward until it snaps into position.

Figure 12. Installing the front bezel

6. Reinstall the dust shield if you have removed it. Align the edges of the dust shield with the edges of the
front bezel. Then, press the dust shield inward until it snaps into position.

Figure 13. Installing the dust shield

What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

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Replacing the optical drive
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
To replace the optical drive, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Locate the optical drive. See “Computer components” on page 6.
5. Disconnect the signal cable and the power cable from the rear of the optical drive.
6. Press and hold the blue release tabs 1 and 2 on the optical drive bracket as shown. Push the optical
drive toward the rear of the computer to remove the optical drive with the bracket from the chassis.

Figure 14. Removing the optical drive with the bracket

7. Flex the optical drive bracket as shown to remove the optical drive from the bracket.

Figure 15. Removing the optical drive from the bracket

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8. Insert a straightened paper clip into the emergency-eject hole 1 adjacent to the eject/close button
so that the tray slides out of the optical drive. Then, remove the optical drive bezel from the optical
drive as shown.

Figure 16. Removing the optical drive bezel from the optical drive

9. Insert the tab 1 on the optical drive bezel into the corresponding hole in the new optical drive. Then,
insert the other three tabs 2 into the corresponding holes in the optical drive. Gently push the tray
forward to close the tray.

Figure 17. Installing the optical drive bezel to the optical drive

10. Flex the optical drive bracket and insert the two pins on the bracket into the corresponding holes in the
optical drive. Then, pivot the optical drive downward until it snaps into position.

Figure 18. Installing the optical drive into the bracket

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11. Align the mounting studs on the bracket with the corresponding holes in the chassis, and then install the
optical drive with the bracket into the drive bay assembly. Slide the optical drive with the bracket to the
front of the computer until it snaps into position.

Figure 19. Installing the optical drive with the bracket

12. Connect the signal cable and the power cable to the optical drive.
13. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Pivoting the drive bay assembly upward and downward
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
To pivot the drive bay assembly upward and downward, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.

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5. Pressing the retaining clip 1 as shown, pivot the drive bay assembly upward.

Figure 20. Pivoting the drive bay assembly upward

6. Pressing the release tab 1 on the drive bay assembly as shown, pivot the drive bay assembly downward
until it snaps into position.

Figure 21. Pivoting the drive bay assembly downward

7. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
8. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

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Replacing the storage drive
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
To replace the storage drive, refer to one of the following topics:
•

“Replacing the 3.5-inch primary storage drive” on page 59

•

“Replacing the 2.5-inch primary storage drive” on page 61

•

“Replacing the 2.5-inch secondary storage drive” on page 63

•

“Replacing the M.2 solid-state drive” on page 65

Replacing the 3.5-inch primary storage drive
To replace the 3.5-inch primary storage drive, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.
5. Pivot the drive bay assembly upward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
6. Locate the 3.5-inch primary storage drive. See “Computer components” on page 6.
7. Disconnect the signal cable and the power cable from the 3.5-inch storage drive.
8. Pull the storage drive bracket with the 3.5-inch storage drive out of the chassis.

Figure 22. Removing the bracket with the 3.5-inch primary storage drive

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9. Flex the storage drive bracket to remove the 3.5-inch storage drive from the bracket.

Figure 23. Removing the 3.5-inch primary storage drive from the bracket

10. Flex the storage drive bracket and insert the four pins 1 on the bracket into the corresponding holes in
the new 3.5-inch storage drive.

Figure 24. Installing the 3.5-inch primary storage drive into the bracket

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11. Slide the bracket with the 3.5-inch storage drive into the storage drive bay until it snaps into position.

Figure 25. Installing the bracket with the 3.5-inch primary storage drive

12. Connect the signal cable and the power cable to the 3.5-inch storage drive.
13. Pivot the drive bay assembly downward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
14. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
15. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Replacing the 2.5-inch primary storage drive
To replace the 2.5-inch primary storage drive, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.
5. Pivot the drive bay assembly upward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
6. Locate the 2.5-inch primary storage drive. See “Computer components” on page 6.
7. Disconnect the signal cable and the power cable from the 2.5-inch storage drive.
8. Remove the storage converter with the 2.5-inch storage drive. See “Replacing the 3.5-inch primary
storage drive” on page 59.

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9. Remove the four screws that secure the 2.5-inch storage drive to the storage converter. Then, remove
the 2.5-inch storage drive from the converter as shown.

Figure 26. Removing the 2.5-inch primary storage drive from the storage converter

10. Position the new 2.5-inch storage drive into the storage converter so that the holes in the storage drive
are aligned with the corresponding holes in the converter. Then, install the four screws to secure the
2.5-inch storage drive to the converter.

Figure 27. Installing the 2.5-inch primary storage drive into the storage converter

11. Install the storage converter with the 2.5-inch storage drive. See “Replacing the 3.5-inch primary
storage drive” on page 59.

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12. Connect the signal cable and the power cable to the 2.5-inch storage drive.
13. Pivot the drive bay assembly downward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
14. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
15. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Replacing the 2.5-inch secondary storage drive
To replace the 2.5-inch secondary storage drive, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.
5. Pivot the drive bay assembly upward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
6. Locate the 2.5-inch secondary storage drive. See “Computer components” on page 6.
7. Disconnect the signal cable and the power cable from the 2.5-inch storage drive.
8. Remove the screw 1 that secures the storage drive bracket. Then, slide the bracket with the 2.5-inch
storage drive upward and remove it from the chassis as shown.

Figure 28. Removing the bracket with the 2.5-inch secondary storage drive

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9. Remove the four screws 1 that secure the 2.5-inch storage drive to the bracket. Then, flex the storage
drive bracket to remove the 2.5-inch storage drive.

Figure 29. Removing the 2.5-inch secondary storage drive from the bracket

10. Insert the two pins on the storage drive bracket with the corresponding holes in the new 2.5-inch
storage drive. Then, pivot the storage drive downward until it snaps into position. Install the fours
screws 1 to secure the 2.5-inch storage drive.

Figure 30. Installing the 2.5-inch secondary storage drive into the bracket

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11. Position the bracket with the 2.5-inch storage drive in the secondary storage drive bay, and then slide it
downward until the bracket is secured by the four retaining clips 1 in the storage drive bay. Install the
screw 2 to secure the bracket.

Figure 31. Installing the bracket with the 2.5-inch secondary storage drive

12. Connect the signal cable and the power cable to the 2.5-inch storage drive.
13. Pivot the drive bay assembly downward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
14. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
15. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Replacing the M.2 solid-state drive
To replace the M.2 solid-state drive, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Locate the M.2 solid-state drive. See “Computer components” on page 6.
4. Remove the M.2 solid-state drive adapter. See “Replacing a PCI Express card” on page 66.

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5. Remove the screw that secures the M.2 solid-state drive. Then, gently pull the solid-state drive out
of the M.2 slot.

Figure 32. Removing the M.2 solid-state drive

6. Align the notch 1 on the new M.2 solid-state drive with the slot key 2 in the M.2 slot. Then, insert the
solid-state drive into the M.2 slot until it is secured tightly so that the notch 3 is aligned with the
corresponding screw hole in the adapter. Install the screw to secure the solid-state drive.

Figure 33. Installing the M.2 solid-state drive

7. Reinstall the M.2 solid-state drive adapter. See “Replacing a PCI Express card” on page 66.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Replacing a PCI Express card
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.

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To replace a PCI Express card, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Locate the PCI Express card you want to replace. The PCI Express cards are installed in the PCI
Express card slots on the system board. See “Parts on the system board” on page 8.
4. Pivot the card latch outward to open the latch. Then, grasp the PCI Express card and gently pull
it out of the slot.

Figure 34. Removing a PCI Express card

Notes:
• The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small
amount until it is removed from the card slot.
• If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage
the latch. Grasp the card and gently pull it out of the slot.

5. Insert the new PCI Express card into the appropriate PCI Express card slot on the system board. See
“Parts on the system board” on page 8.
Note: If you are installing a PCI Express x16 graphics card, ensure that the memory slot retaining clips
are closed before you install the graphics card.
6. Pivot the card latch to the closed position.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

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Replacing the heat sink and fan assembly
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
CAUTION:
The heat sink and fan assembly might be very hot. Before you open the computer cover, turn off the
computer and wait several minutes until the computer is cool.
To replace the heat sink and fan assembly, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Locate the heat sink and fan assembly. See “Computer components” on page 6.
4. Pivoting the two plastic retaining clips that secure the heat sink fan duct outward, lift the heat sink
fan duct out of the chassis.

Figure 35. Removing the heat sink fan duct

5. Disconnect the heat sink and fan assembly cable from the system board.

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6. Loosen the four screws that secure the heat sink and fan assembly to the system board in the following
sequence:
a. Partially remove screw 1 , fully remove screw 2 , and then fully remove screw 1 .
b. Partially remove screw 3 , fully remove screw 4 , and then fully remove screw 3 .
Note: Carefully remove the four screws from the system board to avoid any possible damage to the
system board. The four screws cannot be removed from the heat sink and fan assembly.

Figure 36. Removing the heat sink and fan assembly

7. Lift the heat sink and fan assembly off the system board.
Notes:
• You might have to gently twist the heat sink and fan assembly to free it from the microprocessor.
• Do not touch the thermal grease while handling the heat sink and fan assembly.
8. Position the new heat sink and fan assembly on the system board so that the four screws are aligned
with the holes in the system board. Ensure that the heat sink and fan assembly cable faces toward the
microprocessor fan connector on the system board.
9. Tighten the four screws to secure the new heat sink and fan assembly in the following sequence. Do
not over-tighten the screws.
a. Partially tighten screw 1 , fully tighten screw 2 , and then fully tighten screw 1 .
b. Partially tighten screw 3 , fully tighten screw 4 , and then fully tighten screw 3 .
10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system
board. See “Parts on the system board” on page 8.

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11. Position the heat sink fan duct over the new heat sink and fan assembly. Then, press the heat sink fan
duct straight down until it snaps into position.

Figure 37. Installing the heat sink fan duct

What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Replacing a memory module
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
The following table provides information about the memory module installation rules. The “X” mark indicates
the memory slot(s) into which the memory module(s) should be installed in different situations. The numbers
1, 2, 3, and 4 indicate the installation sequence. To locate the memory module slots, see “Parts on the
system board” on page 8.
Memory modules

DIMM 1

One memory module

X

Two memory modules

X

DIMM 2

X

To replace a memory module, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.
5. Pivot the drive bay assembly upward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
6. Locate the memory module you want to replace. The memory modules are installed in the memory slots
on the system board. See “Parts on the system board” on page 8.

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7. Remove any parts that might prevent your access to the memory module. Depending on your computer
model, you might need to remove the PCI Express x16 graphics card for easier access to the memory
module. See “Replacing a PCI Express card” on page 66.
8. Open the retaining clips and gently pull the memory module out of the memory slot.

Figure 38. Removing a memory module

9. Position the new memory module over the appropriate memory slot. Ensure that the notch 1 on the
memory module aligns correctly with the slot key 2 on the system board. Push the memory module
straight down into the slot until the retaining clips close.

Figure 39. Installing a memory module

10. Reinstall the PCI Express x16 graphics card if you have removed it. See “Replacing a PCI Express
card” on page 66.
11. Pivot the drive bay assembly downward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
12. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
13. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

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Replacing the coin-cell battery
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
Your computer has a special type of memory that maintains the date, time, and settings for built-in features,
such as parallel-connector assignments (configuration). A coin-cell battery keeps this information active
when you turn off the computer.
The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell
battery lasts forever. If the coin-cell battery fails, the date, time, and configuration information (including
passwords) are lost. An error message is displayed when you turn on the computer.
Refer to the “Lithium coin-cell battery notice” in the Safety and Warranty Guide for information about
replacing and disposing of the coin-cell battery.
To replace the coin-cell battery, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.
5. Pivot the drive bay assembly upward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
6. Locate the coin-cell battery. See “Computer components” on page 6.
7. Remove the coin-cell battery as shown.

Figure 40. Removing the coin-cell battery

8. Install the new coin-cell battery as shown.

Figure 41. Installing the coin-cell battery

9. Pivot the drive bay assembly downward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
10. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
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11. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
12. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on
page 74.
13. Turn on the computer and all connected devices.
Note: When the computer is turned on for the first time after replacing the coin-cell battery, an error
message might be displayed. This is normal after replacing the coin-cell battery.
14. Use the Setup Utility program to set the date, time, and any passwords. See “Using the Setup Utility
program” on page 33.

Replacing the power supply assembly
Attention: Do not open your computer or attempt any repair before reading and understanding the “Read
this first: Important safety information” on page iii.
Although there are no moving parts in your computer after the power cord has been disconnected, the
following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.
CAUTION:

Hazardous moving parts. Keep fingers and other body parts away.
CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with
one of these parts, contact a service technician.
To replace the power supply assembly, do the following:
1. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
2. Remove the computer cover. See “Removing the computer cover” on page 52.
3. Remove the front bezel. See “Replacing the front bezel” on page 52.
4. Remove the optical drive. See “Replacing the optical drive” on page 55.

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5. Pivot the drive bay assembly upward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
6. Remove the heat sink fan duct. See “Replacing the heat sink and fan assembly” on page 68.
7. Locate the power supply assembly. See “Computer components” on page 6.
8. Disconnect the power supply assembly cables from the system board.
9. Remove the three screws that secure the power supply assembly. Pressing the retaining clip 1
downward, slide the power supply assembly to the front of the computer and lift it out of the chassis.

Figure 42. Removing the power supply assembly

10. Position the new power supply assembly in the chassis so that the three screw holes in the power
supply assembly align with those in the chassis. Then, install the three screws to secure the power
supply assembly.
11. Connect the power supply assembly cables to the system board. See “Parts on the system board”
on page 8.
12. Reinstall the heat sink fan duct. See “Replacing the heat sink and fan assembly” on page 68.
13. Pivot the drive bay assembly downward. See “Pivoting the drive bay assembly upward and downward”
on page 57.
14. Reinstall the optical drive. See “Replacing the optical drive” on page 55.
15. Reinstall the front bezel. See “Replacing the front bezel” on page 52.
What to do next:
• To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 74.

Completing the parts replacement
After completing the installation or replacement for all parts, reinstall the computer cover and reconnect
cables. Depending on the parts you installed or replaced, you might need to confirm the updated information
in the Setup Utility program. Refer to “Using the Setup Utility program” on page 33.
To reinstall the computer cover and reconnect cables to your computer, do the following:

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1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left
inside your computer. See “Computer components” on page 6 for the locations of various components
in your computer.
2. Ensure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of
the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.
3. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover
engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into
position. Install the two screws to secure the computer cover.

Figure 43. Installing the computer cover

4. Place the computer in an upright position.
5. If a locking device is available, use it to lock the computer. See “Locking the computer” on page 27.
6. Reconnect the external cables and power cords to the corresponding connectors on the computer.
See “Hardware locations” on page 1.
7. Update your configuration. See “Using the Setup Utility program” on page 33.
8. If a newly installed hardware component does not work normally, update the device driver. See
“Keeping the computer current” on page 24.

Chapter 7. Installing or replacing hardware

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Chapter 8. Getting information, help, and service
This chapter contains the following topics:
•

“Information resources” on page 77

•

“Help and service” on page 78

Information resources
You can use the information in this section to access useful resources relating to your computing needs.

Accessing the user guide in various languages
To access the user guide in various languages, go to:
http://www.lenovo.com/UserManuals

Windows help system
Note: If you use the online help for Windows 7 or the help for Windows 10, ensure that the computer
is connected to the Internet.
The Windows help system provides you with detailed information about using the Windows operating system.
To access the Windows help system, do the following:
1. Click the Start button to open the Start menu.
2. Depending on your Windows version, do one of the following:
• For Windows 7: Click Help and Support. You can choose to use the online or offline help at the
bottom of the screen.
• For Windows 10: Click Get started.

Safety and warranty
• The Safety and Warranty Guide provided with the computer contains important safety information,
product warranty terms, and legal notices.
• The preface in this document contains additional safety information that applies to topics and tasks
described in this document.
Ensure that you read and understand all safety information before using the computer.

Lenovo Web site
The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy,
upgrade, and maintain the computer. You also can do the following:
• Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for the
computer, and special offers.
• Purchase additional services, such as support for hardware, operating systems, application programs,
network setup and configuration, and custom installations.
• Purchase upgrades and extended hardware repair services.
• Access troubleshooting and support information for the computer model and other supported products.

© Copyright Lenovo 2016

77

• Find a Service Provider located near you.

Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
• Diagnostic solutions
• Drivers and software
• Knowledge base and frequently asked questions
• Latest electronic manuals
• Lenovo Support phone numbers
• Product and parts details
• Product and service warranty

Frequently asked questions
For the answers to frequently asked questions about the computer, go to:
http://www.lenovo.com/support/faq

Help and service
This section provides information about obtaining help and service.

Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support
Center. For the warranty period of the computer, go to http://www.lenovo.com/warranty-status. For a list of
Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
If possible, be at the computer when you call. Have the following information available:
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•
•
•
•
•

Machine type and model
Serial numbers of your hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information

Using other services
You might travel with the computer or relocate it to a country or region where the machine type for your
desktop or notebook computer is sold. In such a situation, the computer might be eligible for International
Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or
on-site service) that is provided in the servicing country. Service centers in certain countries might not be
able to service all models of a particular machine type. In some countries, fees and restrictions might
apply at the time of service.
To determine whether the computer is eligible for International Warranty Service and to view a list of the
countries or regions where service is available, go to http://www.lenovo.com/support.
For technical assistance with the installation of or questions related to Service Packs for your preinstalled
Microsoft Windows product, go to the Microsoft Product Support Web site at http://support.microsoft.com.
You also can contact the Lenovo Customer Support Center for help. Some fees might apply.

Purchasing additional services
During and after the warranty period, you can purchase additional services. Examples of these additional
services include:
• Support for hardware, operating systems, and application programs
• Network setup and configuration services
• Upgraded or extended hardware repair services
• Custom installation services
Service availability and service name might vary by country or region. For more information about these
services, go to the Lenovo Web site at:
http://www.lenovo.com

Chapter 8. Getting information, help, and service

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Appendix A. Regulatory information
The latest compliance information is available at http://www.lenovo.com/compliance.

Export classification notice
This product is subject to the United States Export Administration Regulations (EAR) and has an Export
Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed
countries in the EAR E1 country list.

Electronic emissions notices
The following information refers to Lenovo personal computer machine types 10GS, 10GT, 10KN, and 10KQ.

Federal Communications Commission Declaration of Conformity
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by using other than specified or
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
1009 Think Place - Building One
Morrisville, NC 27560
Phone Number: 919-294-5900

Industry Canada Class B emission compliance statement
CAN ICES-3(B)/NMB-3(B)
European Union - Compliance to Directives for ITE (Information Technology Equipment) and Radio
Equipment
© Copyright Lenovo 2016

81

Models without a radio device: This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC (until 19 April, 2016) and Council Directive 2014/30/EU (from 20 April, 2016) on the
approximation of the laws of the Member States relating to electromagnetic compatibility.
Models with a radio device: This product is in conformity with all the requirements and essential norms that
apply to EU Council R&TTE Directive 1999/5/EC on the approximation of the laws of the Member States
relating to radio equipment.
Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from
a non-recommended modification of the product, including the installation of option cards from other
manufacturers. This product has been tested and found to comply with the limits for Class B equipment
according to European Standards harmonized in the Directives in compliance. The limits for Class B
equipment were derived for typical residential environments to provide reasonable protection against
interference with licensed communication devices.
Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia

German Class B compliance statement
Deutschsprachiger EU Hinweis:
Hinweis für Geräte der Klasse B EU Richtlinie zur Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2014/30/EU (früher 2004/108/EC) zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten
und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden.
Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt
ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der Lenovo gesteckt/eingebaut werden.
Deutschland:
Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln
Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“
EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der
EMV EU Richtlinie 2014/30/EU (früher 2004/108/EWG) in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit
von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische
Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU (früher 2004/108/EC), für
Geräte der Klasse B.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen
- CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo
(Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

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Korea Class B compliance statement

Japan VCCI Class B compliance statement

Japan compliance statement for products which connect to the power mains with rated current
less than or equal to 20 A per phase

Japan notice for ac power cord
The ac power cord shipped with your product can be used only for this specific product. Do not use the ac
power cord for other devices.

Lenovo product service information for Taiwan

Keyboard and mouse compliance statement for Taiwan

Eurasian compliance mark

Brazil audio notice
Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

Mexico wireless-radio compliance information
Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es
posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Appendix A. Regulatory information

83

Additional regulatory information
For additional regulatory information, refer to the Regulatory Notice shipped with the computer. Depending
on the configuration of the computer and the country or region where the computer was purchased, you
might have received additional printed regulatory notices. All regulatory notices are available on the
Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to
http://www.lenovo.com/UserManuals.

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Appendix B. WEEE and recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their
equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist
equipment owners in recycling their IT products. For information on recycling Lenovo products, go to
http://www.lenovo.com/recycling. The latest environmental information about our products is available at
http://www.lenovo.com/ecodeclaration.

Important WEEE information

The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for
example, the European WEEE Directive, India E-Waste Management & Handling Rules, 2011). Appliances are
labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE).
These regulations determine the framework for the return and recycling of used appliances as applicable
within each geography. This label is applied to various products to indicate that the product is not to be
thrown away, but rather put in the established collection systems for reclaiming these end of life products.
Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of life
EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle,
and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health
due to the presence of hazardous substances. Lenovo electrical and electronic equipment (EEE) may contain
parts and components, which at end-of-life might qualify as hazardous waste.
EEE and waste electrical and electronic equipment (WEEE) can be delivered free of charge to the place of
sale or any distributor that sells electrical and electronic equipment of the same nature and function as
the used EEE or WEEE.
For additional WEEE information, go to:
http://www.lenovo.com/recycling
WEEE information for Hungary
Lenovo, as a producer, bears the cost incurred in connection with the fulfillment of Lenovo’s obligations
under Hungary Law No. 197/2014 (VIII.1.) subsections (1)-(5) of section 12.

Recycling information for Japan
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property
of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of
Resources. Computers and monitors are categorized as industrial waste and should be properly disposed
of by an industrial waste disposal contractor certified by a local government. In accordance with the Law
© Copyright Lenovo 2016

85

for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting
and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For
details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for
Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers
and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of
charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at
http://www.lenovo.com/recycling/japan.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other
environmental sensitive substances. To properly dispose of disused components, such as a printed circuit
board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Disposing of disused lithium batteries from Lenovo computers
A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer
clock while the computer is off or disconnected from the main power source. If you need to replace it with a
new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused
lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal
operator, and follow their instructions. Disposal of a lithium battery must comply with local ordinances
and regulations.

Recycling information for Brazil
Declarações de Reciclagem no Brasil
Descarte de um Produto Lenovo Fora de Uso
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de
coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas
especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de
acordo com a legislação local.
A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua
um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para:
reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções
para o correto descarte do seu produto Lenovo.

Battery recycling information for Taiwan

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Battery recycling information for the European Union

Notice: This mark applies only to countries within the European Union (EU).
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the
framework for the return and recycling of used batteries and accumulators as applicable throughout the
European Union. This label is applied to various batteries to indicate that the battery is not to be thrown
away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate
that they are to be collected separately and recycled at end of life. The label on the battery may also
include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for
cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted
municipal waste, but use the collection framework available to customers for the return, recycling, and
treatment of batteries and accumulators. Customer participation is important to minimize any potential
effects of batteries and accumulators on the environment and human health due to the potential presence of
hazardous substances.
Before placing electrical and electronic equipment (EEE) in the waste collection stream or in waste collection
facilities, the end user of equipment containing batteries and/or accumulators must remove those batteries
and accumulators for separate collection.
Disposing of lithium batteries and battery packs from Lenovo products
A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the
battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or
contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact
your place of purchase or a waste-disposal operator, and follow their instructions.
Disposing of battery packs from Lenovo products
Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can
find details on the battery pack in the product documentation. If you need to dispose of a battery pack,
insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal
operator, and follow their instructions. You also can refer to the instructions provided in the manuals for
your product.
For proper collection and treatment, go to:
http://www.lenovo.com/lenovo/environment

Appendix B. WEEE and recycling information

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Appendix C. Restriction of Hazardous Substances (RoHS)
Directive
The latest environmental information is available at http://www.lenovo.com/ecodeclaration.

European Union RoHS
This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive
2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic
equipment (“RoHS recast” or “RoHS 2”).
For more information about Lenovo worldwide compliance on RoHS, go to:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf

Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use
of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE).

Ukraine RoHS

India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.

© Copyright Lenovo 2016

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China RoHS

Taiwan RoHS

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Appendix D. China Energy Label

© Copyright Lenovo 2016

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Appendix E. ENERGY STAR model information

ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department
of Energy aimed at saving money and protecting the environment through energy efficient products and
practices.
Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation. Some
models of the following machine types have been designed and tested to conform to the ENERGY STAR
program requirement for computers at the time of manufacture: 10GS, 10GT, 10KN, and 10KQ. For more
information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.
By using ENERGY STAR compliant products and taking advantage of the power-management features of
your computer, you reduce the consumption of electricity. Reduced electrical consumption contributes to
potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions.
For more information about ENERGY STAR, go to:
http://www.energystar.gov
Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To
help in this endeavor, set the following power-management features to take effect when your computer has
been inactive for a specified duration:
Table 1. ENERGY STAR power-management features
Windows 7 or Windows 10 operating system
Power plan: Default
• Turn off the display: After 10 minutes
• Put the computer to sleep: After 25 minutes
• Advanced power settings:
– Turn off hard disk drives: After 20 minutes
– Hibernate: Never

To awaken your computer from a Sleep mode, press any key on your keyboard.
To change power settings, do the following:
1. Open Control Panel by doing one of the following:
• For Windows 7: Click the Start button to open the Start menu.
• For Windows 10: Right-click the Start button to open the Start context menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Power
Options.
3. Follow the instructions on the screen.

© Copyright Lenovo 2016

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Appendix F. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been
made on development-level systems and there is no guarantee that these measurements will be the same
on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

© Copyright Lenovo 2016

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Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCentre
The ThinkCentre logo
Rescue and Recovery
ThinkVantage
Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
DisplayPort is a trademark of the Video Electronics Standards Association.
Other company, product, or service names may be trademarks or service marks of others.

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