Lexmark 5056 Lexmark C920/C920n Printer User Manual Users guide
Lexmark International Inc Lexmark C920/C920n Printer Users guide
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Users guide
Lexmark Confidential until announced - Revision: 02/18/05
www.lexmark.com
ABC
User’s Guide
March 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
2
Lexmark Confidential until announced - Revision: 02/18/05
Edition: March 2005
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein;
these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made
at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services
Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in
any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this
product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)8704 440 044. In other countries, contact your point of
purchase.
References in this publication to products, programs, or services do not imply the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
Lexmark and Lexmark with diamond design, MarkNet, MarkVision, Prebate, ImageQuick, PrintCryption, and StapleSmart are trademarks
of Lexmark International, Inc., registered in the United States and/or other countries.
LEXFAX is a service mark of Lexmark International, Inc.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer
commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This
means the printer recognizes PCL commands used in various application programs, and the printer emulates the functions corresponding
to the commands.
PostScript® is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe Systems’ designation of a set of printer
commands (language) and functions included in its software products. This printer is intended to be compatible with the PostScript 3
language. This means the printer recognizes PostScript 3 commands used in various application programs, and the printer emulates the
functions corresponding to the commands.
Details relating to compatibility are included in the Technical Reference.
Other trademarks are the property of their respective owners.
© 2005 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and
documentation developed exclusively at private expense.
4
Trademarks
Edition: March 2005
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION
“AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later editions.
Improvements or changes in the products or the programs described may be made at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/
032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and
Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House,
Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you
supply in any way it believes appropriate without incurring any obligation to you. You can purchase
additional copies of publications related to this product by calling 1-800-553-9727. In the United
Kingdom and Eire, call +44 (0)8704 440 044. In other countries, contact your point of purchase.
References in this publication to products, programs, or services do not imply the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product,
program, or service is not intended to state or imply that only that product, program, or service may
be used. Any functionally equivalent product, program, or service that does not infringe any existing
intellectual property right may be used instead. Evaluation and verification of operation in conjunction
with other products, programs, or services, except those expressly designated by the manufacturer,
are the user’s responsibility.
© 2005 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial
computer software and documentation developed exclusively at private expense.
Trademarks
Lexmark and Lexmark with diamond design, MarkVision, and Prebate are trademarks of Lexmark
International, Inc., registered in the United States and/or other countries.
MarkVision is a trademark of Lexmark International, Inc., registered in the United States and/or other
countries.
PictureGrade, and StapleSmart are trademarks of Lexmark International, Inc.
LEXFAX and Operation ReSource are service marks of Lexmark International, Inc.
Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other
countries.
5
Licensing notice
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard
Company’s designation of a set of printer commands (language) and functions included in its printer
products. This printer is intended to be compatible with the PCL language. This means the printer
recognizes PCL commands used in various application programs, and the printer emulates the
functions corresponding to the commands.
PostScript® is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe
Systems’ designation of a set of printer commands (language) and functions included in its software
products. This printer is intended to be compatible with the PostScript 3 language. This means the
printer recognizes PostScript 3 commands used in various application programs, and the printer
emulates the functions corresponding to the commands.
Details relating to compatibility are included in the Technical Reference.
Other trademarks are the property of their respective owners.
Licensing notice
The printer resident software contains:
•Software developed and copyrighted by Lexmark
•Lexmark modified software licensed under the provisions of the GNU General Public License
version 2 and the GNU Lesser General Public License version 2.1
•Software licensed under the BSD license and warranty statements
Click the title of the document you want to review:
•BSD License and Warranty statements
•GNU General Public License
The Lexmark modified GNU licensed software is free software; you can redistribute it and/or modify it
under the terms of the licenses referenced above. These licenses do not provide you any rights to
the Lexmark copyrighted software in this printer.
Since the GNU licensed software the Lexmark modifications are based upon is supplied explicitly
without warranty, use of the Lexmark modified version is similarly provided without warranty. See the
warranty disclaimers in the referenced licenses for additional details.
To obtain source code files for the Lexmark modified GNU licensed software, launch the drivers CD
that shipped with your printer and click Contact Lexmark.
6
Safety information
Safety information
•If your product is NOT marked with this symbol , it MUST be connected to an electrical
outlet that is properly grounded.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as
the power cord or telephone, during a lightning storm.
•The power cord must be connected to an electrical outlet that is near the product and easily
accessible.
•Refer service or repairs, other than those described in the operating instructions, to a
professional service person.
•This product is designed, tested, and approved to meet strict global safety standards with the
use of specific Lexmark components. The safety features of some parts may not always be
obvious. Lexmark is not responsible for the use of other replacement parts.
•Your product uses a laser.
CAUTION: Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
•Your product uses a printing process that heats the print media, and the heat may cause the
media to release emissions. You must understand the section in your operating instructions
that discusses the guidelines for selecting print media to avoid the possibility of harmful
emissions.
Cautions, warnings, and attentions
CAUTION: A caution identifies something that could cause you harm.
Warning: A warning identifies something that could damage your product hardware or
software.
Attention!
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols
without first touching the metal frame of the printer.
Electronic emission notices
Federal Communications Commission (FCC) compliance information
statement
The Lexmark ABC base printer, Type xxxxxx, and network printer, Type xxxxxx, have been tested
and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
7
Electronic emission notices
The base and network printers, Machine Types xxxxxx and xxxxxx, have been tested and found to
comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired
operation.
The FCC Class A limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his own expense.
The manufacturer is not responsible for any radio or television interference caused by using other
than recommended cables or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a
Class A computing device, use a properly shielded and grounded cable such as
Lexmark part number 1329605 for parallel attach or 12A2405 for USB attach. Use
of a substitute cable not properly shielded and grounded may result in a violation
of FCC regulations. To assure compliance with FCC regulations on
electromagnetic interference for a Class A computing device, use a properly
shielded and grounded cable for parallel attach or USB attach. Use of a cable not
properly shielded and grounded may result in a violation of FCC regulations.
8
Electronic emission notices
Industry Canada compliance statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 89/336/EEC
and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility and safety of electrical equipment designed for use within certain
voltage limits.
A declaration of conformity with the requirements of the directives has been signed by the Director of
Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France.
This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950.
Warning: This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case, the user may be required to take adequate measures.
Japanese VCCI notice
Korean MIC statement
If this symbol appears on your product, the accompanying statement is applicable.
This equipment has undergone EMC registration as a business product. It should not be used in a residential
area.
The United Kingdom Telecommunications Act 1984
This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect
connections to the public telecommunications systems in the United Kingdom.
9
Noise emission levels
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance
with ISO 9296.
Energy Star
The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment
manufacturers to promote the introduction of energy-efficient products and to reduce air pollution
caused by power generation.
Companies participating in this program introduce products that power down when they are not
being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a
participant in this program.
As an ENERGY STAR Partner, Lexmark International, Inc. has determined that this product meets
the ENERGY STAR guidelines for energy efficiency.
Statement of limited warranty
Lexmark International, Inc., Lexington, KY
This warranty applies to the United States and Canada. For customers outside the U.S. and Canada,
refer to the country-specific warranty information that came with your printer.
Lexmark ABC
This Statement of Limited Warranty applies to this product if it was originally purchased for your use,
and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as
“Remarketer.”
1-meter average sound pressure, dBA
Model
Base/
Network
Base/
Network with
options DTN
Printing <54 <57 <55
Idling <40 <57 <40
Power Saver <25 <57 <25
10
Statement of limited warranty
Warranty
Lexmark warrants that this product:
•Is manufactured from new parts, or new and serviceable used parts, which perform like new
parts
•Is free from defects in material and workmanship
•Conforms to Lexmark’s official published specifications
•Is in good working order
If this product does not function as warranted during the warranty period, contact a Remarketer or
Lexmark for repair without charge.
If this product is a feature or option, this statement applies only when that feature or option is used
with the product for which it was designed. To obtain warranty service, you may be required to
present the feature or option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is
available to that user for the remainder of the warranty period. You should transfer proof of original
purchase and this statement to that user.
Warranty service
The warranty period is 12 months and starts on the date of original purchase as shown on the
purchase receipt.
To obtain warranty service you may be required to present proof of original purchase. Warranty
service will be provided at a Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the
property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The
replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in
need of a repair not included in warranty service, or damaged beyond repair. Also, such product must
be free of any legal obligation or restrictions that prevent its exchange.
Before you present this product for warranty service, remove all programs, data, and removable
storage media.
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in
your area, please contact Lexmark at 1-859-232-3000, or on the World Wide Web at
http://support.lexmark.com.
Remote technical support is provided for this product throughout its warranty period. Lexmark offers
a variety of extended warranty programs that include an extension of technical support. For products
no longer covered by a Lexmark warranty, technical support may only be available for a fee.
Extent of warranty
We do not warrant uninterrupted or error-free operation of a product.
Warranty service does not include repair of failures caused by:
•Modification or attachments
11
Statement of limited warranty
•Accidents or misuse
•Unsuitable physical or operating environment
•Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
•Operation of a product beyond the limit of its duty cycle
•Failure to have installed a maintenance kit as specified (if applicable)
•Use of printing media outside of Lexmark specifications
•Use of other than Lexmark supplies (such as toner cartridges, inkjet cartridges, and ribbons)
•Use of other than Lexmark product or component
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD.
Limitation of liability
Your sole remedy under this Statement of Limited Warranty is set forth in this section. For any claim
concerning performance or nonperformance of Lexmark or a Remarketer for this product under this
Statement of Limited Warranty, you may recover actual damages up to the limit set forth in the
following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the greater of 1)
$5,000 or 2) the amount you paid for the product that caused the damages. This limitation of liability
will not apply to claims by you for bodily injury or damage to real property or tangible personal
property for which Lexmark is legally liable. In no event will Lexmark be liable for any lost profits, lost
savings, incidental damage, or other economic consequential damages. This is true even if you
advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any
claim by you based on a third party claim.
This limitation of remedies also applies to any developer of materials supplied to Lexmark. Lexmark’s
and the developer’s limitations of remedies are not cumulative. Such developer is an intended
beneficiary of this limitation.
12
Statement of limited warranty
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the
exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or
exclusions contained in this statement may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which vary from state to
state.
13
Lexmark Confidential until announced - Revision: 02/18/05
Contents
Notices ............................................................................................................3
Trademarks ...................................................................................................................... 4
Licensing notice ...............................................................................................................5
Safety information ............................................................................................................ 6
Cautions, warnings, and attentions .................................................................................. 6
Electronic emission notices .............................................................................................. 6
Noise emission levels ....................................................................................................... 9
Energy Star ...................................................................................................................... 9
Statement of limited warranty ........................................................................................... 9
Chapter 1: Learning about the printer .......................................................16
Understanding the printer operator panel ...................................................................... 17
Chapter 2: Installing drivers for local printing .........................................19
Windows ........................................................................................................................19
Macintosh ....................................................................................................................... 23
UNIX/Linux .....................................................................................................................25
Chapter 3: Install drivers for network printing .........................................27
Printing a network setup page ....................................................................................... 27
Assigning a printer IP address ....................................................................................... 27
Verifying the IP settings ................................................................................................. 29
Configuring Drag ‘N’ Print (TBD) .................................................................................... 29
Windows ........................................................................................................................29
Macintosh ....................................................................................................................... 34
UNIX/Linux .....................................................................................................................37
UNIX/Linux .....................................................................................................................38
NetWare ......................................................................................................................... 38
Chapter 4: Installing and removing options .............................................39
14
Contents
Lexmark Confidential until announced - Revision: 02/18/05
Removing the system board access cover .................................................................... 40
Installing a memory card ................................................................................................ 42
Installing a firmware card ............................................................................................... 43
Installing a hard disk ...................................................................................................... 44
Installing an option card ................................................................................................. 46
Reinstalling the system board access cover .................................................................. 49
Removing the duplex unit .............................................................................................. 50
Removing the high capacity feeder ................................................................................ 52
Removing an optional drawer ........................................................................................ 55
Chapter 5: Printing ......................................................................................57
Sending a job to print ..................................................................................................... 57
Printing from a USB drive ............................................................................................... 58
Canceling a print job ...................................................................................................... 59
Printing the menu settings page .................................................................................... 60
Printing a network setup page ....................................................................................... 61
Printing a font sample list ............................................................................................... 61
Printing a directory list .................................................................................................... 62
Printing confidential and held jobs ................................................................................. 62
Printing folio and statement sizes .................................................................................. 65
Loading standard trays and optional trays ..................................................................... 67
Loading the multipurpose feeder ................................................................................... 68
Loading the high capacity feeder ................................................................................... 72
Linking trays ................................................................................................................... 75
Printing on banner paper ............................................................................................... 76
Tips for successful printing ............................................................................................. 78
Understanding fonts ....................................................................................................... 79
Chapter 6: Media specifications ................................................................87
Media guidelines ............................................................................................................ 87
Storing media ................................................................................................................. 94
Identifying media sources and specifications ................................................................. 95
Tray linking ................................................................................................................... 100
Using the duplex function (two-sided printing) ............................................................. 100
Avoiding jams ............................................................................................................... 103
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Contents
Lexmark Confidential until announced - Revision: 02/18/05
Chapter 7: Maintaining the printer ...........................................................105
Determining the status of supplies ............................................................................... 106
Conserving supplies ..................................................................................................... 106
Ordering supplies ......................................................................................................... 107
Cleaning the LEDs ....................................................................................................... 109
Closing the top cover ................................................................................................... 112
Chapter 8: Clearing jams ..........................................................................114
Identifying jams ............................................................................................................ 114
Identifying jam areas .................................................................................................... 115
Understanding jam messages ...................................................................................... 116
200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) .......................... 116
240 Paper Jam Check MP Feeder ............................................................................... 131
24<x> Paper Jam Check Tray <x> .............................................................................. 132
Chapter 9: Administrative Support ..........................................................136
Disabling operator panel menus .................................................................................. 136
Enabling operator panel menus ................................................................................... 136
Restoring factory default settings ................................................................................. 137
Adjusting Power Saver ................................................................................................. 138
Disabling Power Saver ................................................................................................. 139
Encrypting the disk ....................................................................................................... 140
Setting security using the Embedded Web Server (EWS) ........................................... 141
Chapter 10: Troubleshooting ...................................................................146
Online technical support .............................................................................................. 146
Calling for service ......................................................................................................... 146
Checking an unresponsive printer ................................................................................ 146
Printing multi-language PDFs ...................................................................................... 147
Solving printing problems ............................................................................................. 148
Solving option problems ............................................................................................... 150
Solving paper feed problems ....................................................................................... 153
Solving print quality problems ...................................................................................... 154
Index ............................................................................................................159
Learning about the printer
16
Lexmark Confidential until announced - Revision: 02/18/05
1Learning about the printer
CAUTION: Do not set up this product or make any electrical or cabling connections, such as
the power cord or telephone, during a lightning storm.
Configured models
The following illustrations show a standard network and fully configured printer. If you attach print
media handling options to the printer, it may look more like the fully configured model. Items denoted
with an asterisk (*) are options.
Standard output bin
Operator panel
Standard network Fully configured
Tray 1
(integrated tray or standard
tray—550 sheets)
Tray 2*
(550 sheets)
Tray 3*
(550 sheets)
Tray 4*
(550 sheets)
High
capacity
feeder*
(3,000
sheets)
Bin 1
Finisher
Banner paper support
Finisher Bin 1
Finisher Bin 2
Understanding the printer operator panel
17
Learning about the printer
Lexmark Confidential until announced - Revision: 02/18/05
A number of menus are available to make it easy for you to change printer settings. The diagram
shows the menu index on the operator panel and the menus and items available under each menu.
For more information about menus and menu items, refer to the Menus and Messages book on your
Publications CD.
Understanding the printer operator panel
The operator panel on your printer is a 4-line back-lit gray scale display that can show both graphics
and text. The Back, Menus, and Stop buttons are located to the left of the display, the navigation
buttons are located below the display, and the numeric pad is located to the right of the display.
Paper Menu
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Bin Setup
Envelope Enhance
Reports
Menu Settings
Page
Network Setup
Page
Profiles List
Print Quick Ref
Netware Setup
Page
Print Fonts
Print Directory
Defaults
Setup Menu
Finishing Menu
Quality Menu
Utilities Menu
PDF Menu
PostScript Menu
PCL Menu
PPDS Menu
HTML Menu
Image Menu
Security
Max Invalid PIN
Job Expiration
Encrypt Disk
Network/Ports
TCP/IP
Standard Network
Network Option n
Standard USB
USB Option n
Front USB
Parallel
Parallel Option n
Serial
Serial Option n
Netware
AppleTalk
LexLink
Help
Print Quick Ref
Back
Menus
Stop
Navigation buttons
Numeric pad
Display panel
Indicator light USB Direct interface
Select button
Understanding the printer operator panel
18
Learning about the printer
Lexmark Confidential until announced - Revision: 02/18/05
The use of the buttons and the layout of the display panel are described in the following table.
Button Function
Back Press the Back button to return to the last screen you viewed.
Note: Changes made on a screen will not be applied if you press the Back button.
Menu Press the Menu button to open the menu index.
Note: The printer must be in the Ready state to access the menu index. A
message indicating the menus are unavailable will appear if the printer is not
ready.
Stop Press the Stop button to stop the mechanical operation of the printer. After
pressing Stop, the message Stopping is displayed. When the printer has
stopped, the status line in the operator panel will show Stopped, and a list of
options will appear.
The Up or Down buttons are used to move up and down lists.
When navigating through a list using the Up or Down button, the
cursor moves one line at a time. Pressing the Down button at the
bottom of the screen changes the screen to the next whole page.
The Left or Right buttons are used to move within a screen such as
moving from one menu index item to another. They are also used to
scroll through text that will not fit on the screen.
The Select button is used to initiate action on a selection. Press
Select when the cursor appears next to the selection you want such
as following a link, submitting a configuration item, or when you want
to start or cancel a job.
The numeric pad consists of numbers, a pound '#' sign, and a backspace button.
The 5 button has a raised bump for non-visual orientation.
The numbers are used to enter numeric values for items like quantities or PINs.
The backspace is used to delete the number to the left of the cursor. Pressing the
backspace multiple times will delete additional entries.
Note: The pound '#' sign is not used.
The display panel shows messages and graphics describing the current state of
the printer and indicating possible printer problems you must resolve.
The top line of the display is the header line. If applicable, it will contain the graphic
indicating the Back button can be used. It will also display the current status, and
the Supplies (Warnings) status. If multiple warnings are present, each warning will
be separated by a comma.
The other three lines of the display are the body of the screen. This is where you
view printer status, supplies messages, show-me screens, and make selections.
Navigation buttons
123
456
789
0#
Numeric pad
Display panel
Installing drivers for local printing
19
Lexmark Confidential until announced - Revision: 02/18/05
2Installing drivers for local printing
A local printer is a printer attached to your computer using a USB or parallel cable. The local printer
is intended to be used by the computer to which it is attached. If you are attaching a local printer, you
must install the printer driver on your computer before setting up your printer.
The printer driver is software that lets your computer communicate with your printer.
The procedure to install drivers depends on the operating system you are using. Use the following
table to find driver installation instructions for your particular operating system. If you need additional
help, see the documentation that shipped with your computer and your software.
Windows
Some Windows operating systems may already include a printer driver that is compatible with your
printer.
Note: Installing a custom driver will not replace the system driver. A separate printer
object will be created and appear in the Printers folder.
Use the drivers CD that shipped with your printer to install the custom printer driver and obtain
enhanced printer features and functionality.
Drivers are also available in downloadable software packages on the Lexmark Web site at
www.lexmark.com.
Operating system Go to page
Windows 5
Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me,
Windows NT 4.x 20
Windows 95 and Windows 98 (first edition) 20
Serial printing 21
Macintosh 23
UNIX/Linux 25
Windows
20
Installing drivers for local printing
Lexmark Confidential until announced - Revision: 02/18/05
Using Windows Server 2003, Windows 2000, Windows XP,
Windows 98 SE, Windows Me, and Windows NT
Note: Install the printer software before connecting the USB cable.
1Insert the drivers CD.
If the CD does not launch automatically, click Start Æ Run, and type D:\Setup.exe in the
Run dialog box (where D=the letter of your CD-ROM drive).
Note: USB support is not available for Windows NT operating systems.
2Click Install Printer and Software.
Note: Some Windows operating systems require that you have administrative access to
install printer drivers on your computer.
3Click Agree to accept the license agreement.
4Select Suggested, and click Next.
The Suggested option is the default installation for local and network-attached setup. If you
need to install utilities, change settings, or customize device drivers, select Custom, and
follow the instructions on the screen.
5Select Local Attach, and click Finish.
Follow the instructions on the screen. It may take some time for the drivers to load.
6Close the drivers CD installer application.
7Connect the USB cable, and turn on the printer.
The Plug and Play screen appears, and a printer object is created in the printers folder of
your computer.
Using Windows 95 and Windows 98 (first edition)
1Turn on your computer.
2Click Start Æ Settings Æ Printers, and double-click Add Printer.
Note: USB support is not available for the Windows 95 operating system.
3When prompted, select Local printer.
4Select the manufacturer and model of your printer, and click Have Disk.
Note: Some Windows operating systems require that you have administrative access to
install printer drivers on your computer.
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5Insert the drivers CD. If the CD launches automatically, click Exit to return to the Add Printer
Wizard.
6Specify the location of the custom printer driver on the drivers CD.
The path should be similar to the following:
X:\Drivers\Print\Win_9xMe\<language>
Where X=the letter of your CD-ROM drive, and <language>=your preferred language. For
example, D:\Drivers\Print\Win_9xMe\English.
7Click OK.
It may take some time for the drivers to load.
8Close the drivers CD.
Serial printing
[NOTE TO WRITERS: Delete this section if your printer does not support serial printing.]
With serial printing, data is transferred one bit at a time. Although serial printing is usually slower
than parallel printing, it is the preferred option when there is a great deal of distance between your
printer and computer, or when a parallel interface is not available.
Note: A serial interface card is required and can be purchased separately.
Before you can print, you must establish communication between your printer and computer. To do
this, you have to 1) set serial parameters in the printer, 2) install a printer driver on the attached
computer, and 3) match the serial settings in the COM port.
Setting parameters in the printer
1Press on the operator panel.
2Press until Print Menus appears.
3Press .
Note: For information about serial menus and messages, see the publications CD that
shipped with your printer.
4Press until Serial Standard (or Serial Option X if you installed a serial
interface card).
5Press .
6Press until <Parameter> appears. Where <Parameter>=the parameter you want to
change.
7Press .
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8Press until <Setting> appears. Where <Setting>=the setting you want to change.
Note the following restrictions:
–Maximum baud rate supported is 115,200.
–Data Bits must be set to 7 or 8.
–Parity must be set to Even, Odd, or None.
–Stop Bits must be set to 2.
–Flow Control recommended protocol setting is Xon/Xoff.
9Press .
10 When you are finished, press to return the printer to the Ready state.
11 Print a Menu Settings page and verify that the serial parameters are correct. Keep this page
for later use.
aPress on the operator panel.
bPress until UTILITIES MENU.
cPress .
dPress until Print Menus,.
ePress .
fLook under the Standard Serial (or Serial Option X if you installed a serial interface card)
heading to find the serial parameters.
Installing a printer driver
You must install a printer driver on the computer that is connected to the printer.
1Insert the drivers CD into your CD-ROM drive. It should launch automatically. If the CD does
not launch automatically, click Start Æ Run, and type the following in the Run dialog box:
D:/Setup.exe
Where D=the letter of your CD-ROM drive.
2Click Install Printer and Software.
3Click Agree to accept the Printer Software License Agreement.
4Select Custom, and click Next.
5Select Select Components, and click Next.
6Select Local, and click Next.
7Select your printer from the list, and click Add Printer.
8Expand the printer item listed below Selected Components.
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9Click PORT: <LPT1>, and select the communications port (COM1 or COM2) you want to
use.
10 Click Finish to complete the printer software installation.
Setting parameters in the communications (COM) port
After the printer driver is installed, you must set the serial parameters in the communications port
assigned to the printer driver.
The serial parameters in the communications port must match exactly to the serial parameters you
set in the printer.
1Click Start Æ Settings Æ Control Panel, and double-click System.
2On the Device Manager tab, click + to expand the list of available ports.
3Select the communications port you assigned to the printer (COM1 or COM2).
4Click Properties.
5On the Port Settings tab, set the serial parameters to the exact same serial parameters in
the printer.
Look for the printer settings under the Serial Standard (or Serial Option X) heading on the
Menu Settings page you printed earlier.
6Click OK, and close all the windows.
7Print a test page to verify printer installation.
aClick Start Æ Settings Æ Printers.
bSelect the printer you just created.
cClick File Æ Properties.
dClick Print Test Page. When a test page prints successfully, printer setup is complete.
Macintosh
Macintosh OS 9.x or later is required for USB printing. To print locally to a USB-attached printer, you
must create a desktop printer icon (Macintosh 9.x) or create a queue in Print Center
(Macintosh OS X).
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Creating a queue in Print Center (Macintosh OS X)
1Install a printer PostScript Printer Description (PPD) file on your computer.
aInsert the drivers CD.
bDouble-click the installer package for your printer.
Note: A PPD file provides detailed information about the capabilities of a printer to your
Macintosh computer.
cClick Continue on the Welcome screen and again after viewing the Readme file.
dClick Continue after viewing the license agreement, and click Agree to accept the terms
of the agreement.
eSelect a Destination, and click Continue.
fEnter your password, and click OK.
gOn the Easy Install screen, click Install. All the necessary software is installed on your
computer.
hClick Close when installation is complete.
2Open Finder, click Applications, and click Utilities.
3Double-click Print Center or Printer Setup Utility.
Note: A PPD for your printer is also available in a downloadable software package on the
Lexmark Web site at www.lexmark.com.
4Do one of the following:
If your USB-attached printer appears in the Printer List, you can quit Print Center or Printer
Setup Utility. A queue has been created for your printer.
If your USB-attached printer does not appear in the Printer List, make sure the USB cable is
properly connected and the printer is turned on. After the printer appears in the Printer List,
you can quit Print Center or Printer Setup Utility.
Creating a desktop printer icon (Macintosh 9.x)
1Install a printer PostScript Printer Description (PPD) file on your computer.
aInsert the drivers CD.
bDouble-click Classic, and double-click the installer package for your printer.
Note: A PPD file provides detailed information about the capabilities of a printer to your
Macintosh computer.
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cChoose the language you want to use, and click OK.
dClick Accept after viewing the license agreement.
eClick Continue after viewing the Readme file.
fChoose a default paper size.
gOn the Easy Install screen, click Install. All the necessary files are installed on your
computer.
hClick Quit when installation is complete.
Note: A PPD for your printer is also available in a downloadable software package on the
Lexmark Web site at www.lexmark.com.
2Do one of the following:
Macintosh 9.0: Open Apple LaserWriter.
Macintosh 9.1–9.x: Open Applications, and click Utilities.
3Double-click Desktop Printer Utility.
4Select Printer (USB), and click OK.
5In the USB Printer Selection section, click Change.
If your printer does not appear in the USB Printer Selection list, make sure the USB cable is
properly connected, and the printer is turned on.
6Select the name of your printer, and click OK. Your printer appears in the original Printer
(USB) window.
7In the PostScript Printer Description (PPD) File section, click Auto Setup. Make sure your
printer PPD now matches your printer.
8Click Create, and click Save.
9Specify a printer name, and click Save. Your printer is now saved as a desktop printer.
UNIX/Linux
Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat.
If your drivers CD does not contain any UNIX/Linux printer driver packages, contact the place you
purchased your printer to see if your printer is supported.
Some printer driver packages are available on the drivers CD. The UNIX/Linux User’s Guide in each
package gives detailed instructions for installing and using printers in UNIX and Linux environments.
The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at
www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for
installing and using Lexmark printers in UNIX and Linux environments.
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All the printer driver packages support local printing using a parallel connection. The driver package
for Sun Solaris supports USB connections to Sun Ray appliances and Sun workstations.
Visit the Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux
platforms.
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3Install drivers for network printing
Printing a network setup page
If the printer is attached to a network, print a network setup page on your printer to verify the network
connection. This page also provides important information that helps you configure for network
printing.
1Make sure your printer is on.
2Press on the operator panel.
3Press until Defaults appears.
4Press .
5Press until Utilities Menu appears.
6Press .
7Press until Print Net Setup appears.
Note: If an optional MarkNet print server is installed, you see Print Net1 Setup on the
display.
8Press .
The message Printing Net Setup appears.
The printer returns to the Ready state after the network setup page prints.
9Check the first section on the network setup page, and confirm that Status is “Connected.”
If Status is “Not Connected,” your LAN drop may not be active, or your network cable may be
malfunctioning. Consult your system support person for a solution, and print another network
setup page to verify that you are connected to your network.
Assigning a printer IP address
If your network is using DHCP, an IP address is automatically assigned after you connect the network
cable to the printer.
1Look for the address under the “TCP/IP” heading on the network setup page you printed in
Printing a network setup page.
2Go to Verifying the IP settings and begin with step 2.
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If your network is not using DHCP, then you must manually assign an IP address to the printer. One
of the easiest ways is to use the operator panel:
1Press on the operator panel.
2Press until Network Menu appears.
3Press .
4Press until Standard Network appears.
Standard Network appears if you purchased a printer with a network port on the printer
system board. If you have a MarkNet print server installed in the option card, you see
Network Option 1.
5Press .
6Press until Std Net Setup (or Network 1 Setup) appears.
7Press .
8Press until TCP/IP appears.
9Press .
10 Press until Set IP Address appears.
11 Press .
12 Using the numeric pad enter the IP Address (press to move to the next segment). When
you finish entering the address, press .
Saved appears briefly.
13 Press until Set IP Netmask appears.
14 Press .
15 Using the numeric pad enter the IP Netmask (press to move to the next segment). When
you finish entering the address, press .
Saved appears briefly.
16 Press until Set IP Gateway appears.
17 Press .
18 Using the numeric pad enter the IP Gateway (press to move to the next segment). When
you finish entering the address, press .
Saved appears briefly.
19 When you are finished, press to return the printer to the Ready state.
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Verifying the IP settings
1Print another network setup page. Look under the “TCP/IP” heading, and make sure the IP
address, netmask, and gateway are what you expected. See Printing a network setup page
if you need help.
2Ping the printer, and verify that it responds. At a command prompt on a network computer,
type ping followed by the new printer IP address (for example, 192.168.0.11).
Note: On Windows computers, click Start Æ Programs Æ Command prompt (or
Accessories Æ Command prompt if using Windows 2000).
If the printer is active on the network, you receive a reply.
After you have assigned and verified the TCP/IP settings, you are ready to install the printer on each
network computer.
Configuring Drag ‘N’ Print (TBD)
For detailed configuration instructions, launch the drivers CD, click View Documentation, and click
Software and utilities.
Windows
In Windows environments, network printers can be configured for direct printing or shared printing.
Both network printing methods require the installation of a printer driver and the creation of a network
printer port.
Supported printer drivers
•Windows system printer driver
•Lexmark custom printer driver
•Custom printer driver
System drivers are built into Windows operating systems. Custom drivers are available on the drivers
CD.
Updated system and custom drivers are available on the Lexmark Web site at www.lexmark.com.
Supported network printer ports
•Microsoft Standard TCP/IP port—Windows 2000, Windows XP, and Windows Server 2003
•LPR—Windows NT 4.0
•Lexmark Enhanced TCP/IP port—Windows 98 SE/Me, Windows NT 4.0, Windows 2000,
Windows XP, and Windows Server 2003
•Printer network ports—Windows 98 SE/Me, Windows 2000, Windows XP, and
Windows Server 2003
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For basic printer functionality, you can install a system printer driver and use a system network
printer port, such as an LPR or a Standard TCP/IP port. The system printer driver and port let you
maintain a consistent user interface for use with all the printers on your network. However, using a
custom printer driver and network port provides enhanced functionality, such as printer status alerts.
Follow the steps for your printing configuration and operating system to configure your network
printer:
Direct printing using Windows 98 SE, Me, Windows NT 4.0,
Windows 2000, Windows XP, and Windows Server 2003
To install a custom printer driver and network port:
1Launch the drivers CD.
2Click Install Printer and Software.
3Click Agree to accept the license agreement.
4Select Suggested, and click Next.
5Select Network Attach, and click Next.
6Select your printer model from the list, and click Next.
Printing configuration Operating system Go to page
Direct
Printer is connected directly to the network using a network cable,
such as Ethernet.
Printer drivers are typically installed on each network computer.
Windows 98 SE,
Windows NT 4.0,
Windows Me,
Windows 2000,
Windows XP, or
Windows Server 2003
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Shared
Printer is connected to one of the computers on the network using
a local cable, such as USB.
Printer drivers are installed on the computer attached to the
printer.
During driver installation, the printer is set up to be “shared” so
that other network computers can print to it.
Windows NT 4.0,
Windows 2000,
Windows XP, or
Windows Server 2003
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7Select your printer port from the list and click Finish to complete the installation.
If your printer port is not listed:
aClick Add Port.
bSelect Lexmark Enhanced TCP/IP Port, and enter the information to create the
port.Select Enhanced TCP/IP Network Port, and enter the information to create the
port.
cEnter a port name.
dThis can be any name that you associate with the printer, such as Color1-lab4. After the
port is created, this name appears in the list of available ports.
eEnter the IP address in the text box.
Note: If you don’t know the IP address, print a network setup page, and look under the
TCP/IP heading. For help, see Printing a network setup page and Verifying the
IP settings.
8Print a test page to verify printer installation.
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Shared printing using Windows NT 4.0, Windows 2000, Windows XP,
and Windows Server 2003
Note: Install the printer software before connecting the USB cable.
After connecting your printer to a Windows NT 4.0, Windows 2000, Windows XP, or
Windows Server 2003 computer (which will act as a server), follow these steps to configure your
network printer for shared printing:
1Install a custom printer driver.
aLaunch the drivers CD.
bClick Install Printer and Software.
cClick Agree to accept the license agreement.
dSelect Suggested, and click Next.
The Suggested option is the default installation for local and network-attached setup. If
you need to install utilities, change settings, or customize device drivers, select Custom,
and follow the instructions on the screen.
eSelect Local Attach, and click Finish.
Follow the instructions on the screen. It may take some time for the drivers to load.
fClose the drivers CD installer application.
gConnect the USB cable, and turn on the printer.
The Plug and Play screen appears, and a printer object is created in the Printers folder of
your computer. You will share the printer in step 2: “Share the printer on the network.”
hPrint a test page to verify printer installation.
2Share the printer on the network.
aClick Start Æ Settings Æ Printers.
bSelect the printer you just created.
cClick File Æ Sharing.
Server
Clients
Printer
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dSelect the Shared as check box, and enter a name in the text box.
eIn the Alternate Drivers section, select the operating systems of all the network clients
that will print to the printer.
fClick OK.
Note: If you are missing files, you may be prompted to provide the server operating
system CD.
gCheck the following to make sure the printer was successfully shared.
•The printer object in the Printers folder now has a shared indicator. For example, in
Windows NT 4.0, a hand appears under the printer object.
•Browse Network Neighborhood. Find the host name of the server, and look for the
shared name you assigned to the printer.
Install the printer driver (or subset) on network clients
Using the point and print method
Note: This method is usually the best use of system resources. The server handles driver
modifications and the print job processing. This lets network clients return to
applications much faster.
With this method, a subset of driver information is copied from the server to the client computer. This
is just enough information to send a print job to the printer.
1On the Windows desktop of the client computer, double-click Network Neighborhood.
2Locate the host name of the server computer, and double-click the host name.
3Right-click the shared printer name, and click Install.
4Wait a few minutes for the driver information to be copied from the server computer to the
client computer, and for a new printer object to be added to the Printers folder. The time this
takes varies based on network traffic and other factors.
5Close Network Neighborhood.
6Print a test page to verify printer installation.
Using the peer-to-peer method
With this method, the printer driver is fully installed on each client computer. Network clients retain
control of driver modifications. The client computer handles the print job processing.
1Click Start Æ Settings Æ Printers.
2Click Add Printer to launch the Add Printer wizard.
3Click Next.
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4Click Network Printer, and click Next.
5Enter the printer name or URL (if on the Internet or an intranet), and click Next.
If you don’t know the printer name or URL, leave the text box blank and, click Next.
6Select the network printer from the Shared printers list. If the printer is not listed, enter the
path of the printer in the text box.
The path will look similar to the following:
\\<server host name>\<shared printer name>
Note: If this is a new printer, you may be prompted to install a printer driver. If no system
driver is available, then you will need to provide a path to available drivers.
The server host name is the name of the server computer that identifies it to the network. The
shared printer name is the name assigned during the server installation process.
7Click OK.
8Select whether you want this printer to be the default printer for the client, and click Finish.
9Print a test page to verify printer installation.
Macintosh
Note: A PostScript Printer Description (PPD) file provides detailed information about the
capabilities of a printer to your UNIX or Macintosh computers.
To print to a network printer, each Macintosh user must install a custom PostScript Printer
Description (PPD) file, and either create a desktop printer on the computer (Mac OS 9.x) or create a
print queue in Print Center (Mac OS X).
Mac OS X version 10.1.2 and later
Step 1: Install a custom PPD file
1Insert the drivers CD.
2Double-click the installer package for your printer.
Note: A PPD file provides detailed information about the capabilities of a printer to your
Macintosh computer.
3On the Authorization screen, choose Click the lock to make changes.
4Enter your password, and click OK.
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5Click Continue on the Welcome screen and again after viewing the Readme file.
Note: A PPD for your printer is also available in a downloadable software package on the
Lexmark Web site at www.lexmark.com.
6Click Continue after viewing the license agreement, and click Agree to accept the terms of
the agreement.
7Select a Destination, and click Continue.
8On the Easy Install screen, click Install. All the necessary software is installed on your
computer.
9Click Close when installation is complete.
Step 2: Create a print queue in Print Center or Printer Setup Utility
1Open Finder, click Applications, and click Utilities.
2Double-click Print Center or Printer Setup Utility.
3Choose Add Printer from the “Printers” menu.
4Choose AppleTalk from the pop-up menu.
Note: If you don’t know which zone or printer to select, look on the network setup page
under the “AppleTalk” heading.
5Select the AppleTalk zone from the list.
6Select the new printer from the list, and click Add.
7Verify printer installation:
aOpen Finder, click Applications, and click TextEdit.
bChoose Print from the “File” menu.
cChoose Summary from the “Print Panel” menu.
Note: If you don’t know which printer to select, look on the Network Setup page under the
“AppleTalk” heading to find the default name of the printer.
•If the PPD file displayed in the Summary window is correct for your printer, then
printer setup is complete.
•If the PPD file displayed in the Summary window is not correct for your printer, delete
the printer from the printer list in Print Center or Printer Setup Utility, and repeat Step
1: Install a custom PPD file.
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Using IP Printing
Follow these steps to create a print queue using IP Printing. To create an AppleTalk print queue, see
Step 2: Create a print queue in Print Center or Printer Setup Utility.
1Open Finder, click Applications, and click Utilities.
2Double-click Print Center or Printer Setup Utility.
3Choose Add Printer from the “Printers” menu.
4Choose IP Printing from the pop-up menu.
5Enter the IP address or the printer DNS name in the Printer’s Address box.
6Choose Lexmarkthe printer manufacturer from the “Printer Model” pop-up menu.
7Select the new printer from the list, and click Add.
8Verify printer installation:
aOpen Finder, click Applications, and click TextEdit.
bChoose Print from the File menu.
cChoose Summary from the Print Panel menu.
dDo one of the following:
•If the PPD file displayed in the Summary window is correct for your printer, then
printer setup is complete.
•If the PPD file displayed in the Summary window is not correct for your printer, delete
the printer from printer list in Print Center or Printer Setup Utility, and repeat Step 1:
Install a custom PPD file.
Macintosh 9.x
Step 1: Install a custom PPD file
1Insert the drivers CD.
1Double-click Classic, and double-click the installer package for your printer.
Note: A PPD file provides detailed information about the capabilities of a printer to your
Macintosh computer.
2Choose the language you want to use, and click OK.
3Click Accept after viewing the license agreement.
4Click Continue after viewing the Readme file.
5Choose a default paper size.
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6On the Easy Install screen, click Install. All the necessary files are installed on your
computer.
7Click Quit when installation is complete.
A PPD for your printer is also available in a downloadable software package on the Lexmark Web site
at www.lexmark.com.
Step 2: Create a desktop printer
1In the Chooser, select the LaserWriter 8 driver.
2If you have a routed network, select the default zone from the list. If you don’t know which
zone to select, look on the Network Setup page under AppleTalk for Zone.
3Select the new printer from the list.
4If you don’t know which printer to select, look on the Network Setup page under the
“AppleTalk” heading to find the default name of the printer.
5Click Create.
6Make sure there is an icon next to the printer name in the Chooser.
7Close the Chooser window.
8Verify printer installation.
aClick the desktop printer icon you just created.
bChoose Printing Æ Change Setup.
–If the PPD file displayed in the PostScript Printer Description (PPD) file portion of the
menu is correct for your printer, printer setup is complete.
–If the PPD file displayed in the PostScript Printer Description (PPD) file portion of the
menu is not correct for your printer, repeat Step 1: Install a custom PPD file.
UNIX/Linux
Your printer supports many UNIX and Linux platforms, such as Sun Solaris and Red Hat. Visit the
Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux platforms.
Note: The Sun Solaris and Linux packages are available on the drivers CD and on the
Lexmark Web site at www.lexmark.com.
Lexmark provides a printer driver package for each supported UNIX and Linux platform. The User’s
Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX
and Linux environments.
You can download these packages from the Lexmark Web site. You may also find the driver package
you need on the drivers CD.
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UNIX/Linux
Your printer supports both UNIX and Linux network environments.
For the latest information about installing a network printer in a UNIX or Linux environment, launch
the drivers CD, and click View Documentation.
NetWare
Your printer supports Novell Distributed Print Services (NDPS/iPrint). For the latest information about
installing a network printer in a NetWare environment, launch the drivers CD, and click View
Documentation.
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4Installing and removing options
CAUTION: If you are installing memory or option cards sometime after setting up the printer,
turn the printer off and unplug the power cord before continuing. If you have any
other devices connected to the printer, turn them off as well and unplug any cables
going to the printer.
You can customize your printer memory capacity and connectivity by adding optional cards. You can
also use these instructions to help you locate an option for removal. The instructions in this section
cover the following options:
Internal options:
•Memory cards
–Printer memory
–Flash memory
–Fonts
•Firmware cards
–Bar Code
–ImageQuick
–IPDS and SCS/TNe
–PrintCryption™
Note: Use a Phillips screwdriver to remove the system board access cover.
•Other internal options
–Printer hard disk
–RS-232 serial interface card
–Parallel 1284-B interface card
–MarkNet N2100 Series internal print servers (also called internal network adapters or
INAs)
–Internal print servers (also called internal network adapters or INAs)
Other options (removing instructions only):
•Duplex unit
•High capacity feeder
•Optional drawer
Removing the system board access cover
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Removing the system board access cover
You must remove the system board cover to install memory cards, a firmware card, a hard disk, or an
option card.
CAUTION: This printer weighs 80.5 kg (177 Ib) and requires four people to lift. Anytime you
move or lift the printer make sure you have enough people to help. Use the
handholds located on the sides to lift the printer.
You need a number 2 Phillips screwdriver to remove the system board cover.
1Loosen the eight screws on the system board cover. Do not remove the screws completely.
Warning: The system board access cover must be replaced before operating the printer.
Rear cover
Screws
Screws
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2Slide the cover up and away from the printer.
3Use the illustration to locate the connector for the card you want to install or remove.
4Use the following table to locate the instructions you need.
Parallel connector
Ethernet connector
USB connector
Option card cover
Optional hard disk
Optional ImageQuick firmware card
Option card connector
Memory connectors
Flash card connectors
Installing a memory card
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Installing a memory card
Complete the following instructions to install either a printer memory card or a flash memory card.
Memory cards must have 168-pin connectors.
Memory options designed for other Lexmark printers may not work with your printer.
The system board has three connectors for optional memory cards. You can install any combination
of printer memory and flash memory cards in the connectors. However, the printer only recognizes
one flash memory card at a time.
Warning: Memory and flash memory cards are easily damaged by static electricity. Touch
something metal, such as the printer frame, before you touch a memory card.
1Remove the system board access cover (see page 40).
2Push open the latches on both ends of the memory connector you want to use.
3Unpack the memory card.
Avoid touching the connection points along the edge of the card. Save the packaging.
4Align the notches on the bottom of the card with the notches on the connector.
5Push the memory card firmly into the connector until the latches on either end of the
connector snap into place.
It may require some force to fully seat the card.
6Make sure each latch fits over the notch on each end of the card.
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Installing a firmware card
If an option card has been installed, you need to remove the option card before installing the
firmware card.
Note: Firmware cards designed for other Lexmark printers may not work with your printer.
1Remove the system board access cover (see page 40).
Warning: Firmware cards are easily damaged by static electricity. Touch something metal,
such as the printer frame, before you touch a card.
2Unpack the firmware card.
Avoid touching the metal pins on the bottom of the card. Save the packaging.
Alignment pins
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3Holding the card by its sides, align the pins on the card with the holes on the system board.
4Push the firmware card firmly into place.
The entire length of the connector on the firmware card must touch and be flush against the
system board.
Be careful not to damage the connectors.
Installing a hard disk
Warning: Hard disks are easily damaged by static electricity and physical shock (such as
dropping). Touch something metal, such as the printer frame, before you touch the
hard disk.
System board holes
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If an option card has been installed, you may have to remove the option card before installing the
hard disk.
1Remove the system board access cover (see page 40).
2Align and press the ribbon cable connector into the connector on the system board.
3Flip the hard disk over, and then press the three posts on the mounting plate into the holes on
the system board. The hard disk snaps into place.
Installing an option card
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Installing an option card
Your printer has one expansion card slot that supports a number of option cards. The following table
describes their function.
Note: The network models ship with an Ethernet print server already installed.
Card Function
MarkNet™ internal print server Adds an Ethernet, Token-Ring, or Fiber port to connect your printer
to a network.
Install a MarkNet N2501e or N2401e internal print server if you
received either of these cards as part of a multifunction printer
upgrade.
Serial/Parallel 1284-C Interface
Card Adds an RS-232C serial and 1284-C parallel interface port.
Coax/Twinax Adapter Card for
SCS Adds a coaxial/twinaxial network port.
802.11b Wireless Print Adapter Connects to a MarkNet internal print server to add US or
international 802.11b wireless printing capability.
Installing an option card
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You need a small Phillips screwdriver to install these options.
1Remove the system board access cover (see page 40).
2Remove the screw from the metal plate that covers the connector slot, and then lift the plate
off.
Save the screw.
Warning: Option cards are easily damaged by static electricity. Touch something metal, such
as the printer frame, before you touch an option card.
3Unpack the option card.
Save the packing materials.
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4Align the connector on the option card with the connector on the system board.
The cable connectors on the side of the option card must fit through the connector slot.
5Push the option card firmly into the option card connector.
6Secure the card to the system board with the screws.
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Reinstalling the system board access cover
After you finish installing cards on the printer system board, reinstall the system board access cover.
1Align the holes on the access cover with the screws on the printer.
2Place the cover against the printer and slide it down.
3Tighten the eight screws.
Hole
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Removing the duplex unit
1Turn the printer off.
2Open the duplex unit door.
3Loosen the thumbscrews securing the duplex unit.
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4Slide the duplex unit out.
5Close the duplex unit door.
Removing the high capacity feeder
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Removing the high capacity feeder
1Turn the printer off.
2Unplug the high capacity feeder power cord from the electrical outlet.
3Disconnect the interface cable from the side of the high capacity feeder.
4Roll the high capacity feeder away from the printer.
5Remove the high capacity feeder from the guide rail.
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6Raise the guide rail and pull it away from the docking frame.
7Remove the wrench from the holder in the high capacity feeder.
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8Remove the four screws securing the docking frame.
9Insert the two side covers into the screw holes on the optional drawer until they snap into
place.
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Removing an optional drawer
1Turn the printer off.
2Unplug the power cord.
Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a
non-ground fault interrupter (GFI) circuit.
3Disconnect the parallel or Ethernet cable from the printer.
If you have any other devices connected to the printer, turn them off and unplug any cables
going to the printer.
CAUTION: This printer weighs 80.5 kg (177 Ib) and requires four people to lift. Anytime you
move or lift the printer make sure you have enough people to help. Use the
handholds located on the sides to lift.
4Lift the printer and move it away from the optional drawer.
CAUTION: An optional drawer weighs 18.5 kg (40.8 Ib.). Have someone help when lifting.
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5Lift the optional drawer.
Printing
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5Printing
This chapter covers information about sending a job to print, printing confidential jobs, cancelling a
print job, printing a menu settings page, a font list, and a directory list. This chapter also provides
information on printing folio and statement size media. For tips on paper jam prevention and print
media storage, see Avoiding jams or Storing print media.
Sending a job to print
A printer driver is software that lets your computer communicate with your printer. When you choose
Print from a software application, a window representing the printer driver opens. You can then
select the appropriate settings for the specific job you are sending to the printer. Print settings
selected from the driver override the default settings selected from the printer operator panel.
You may need to click Properties or Setup from the initial Print box to see all of the available printer
settings you can change. If you are not familiar with a feature in the printer driver window, open the
online Help for more information.
To support all the printer features, use the Lexmark custom printer drivers supplied with your printer.
Updated drivers, as well as a complete description of the driver packages and Lexmark driver
support, are available from the Lexmark Web site.To support all the printer features, use the custom
printer drivers supplied with your printer. You can also use the system drivers built into your operating
system.
To print a job from a typical Windows application:
1Open the file you want to print.
2From the File menu, select Print.
3Select the correct printer in the dialog box. Modify the printer settings as appropriate (such as
the pages you want to print or the number of copies).
4Click Properties or Setup to adjust printer settings that were not available on the first screen,
and then click OK.
5Click OK or Print to send the job to the selected printer.
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Printing from a USB drive
A USB port is located on the front of the operator panel so you can insert a USB drive and print PDF
documents. Printing a document from the USB drive is similar to printing a held job.
1Make sure the printer is on and Ready is displayed.
2Insert a USB drive into the front USB slot.
Note:
•If you insert the drive when the printer requires attention such as when a
paper jam has occurred, the printer will ignore the USB drive.
•If you insert the drive when the printer is busy printing other jobs, the message
Printing other jobs will appear. You can select Continue, and your job will
be printed after the other jobs finish.
3Press until appears next to the document you want to print.
4Press .
A screen asking the number of copies to be printed appears.
5To print only one copy, press . Otherwise, press to indicate the number of copies, and
then press .
The document prints.
USB Drive
Print All
My_document_01
My_document_02
Copies
1
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Canceling a print job
There are several methods for canceling a print job.
•Canceling from the printer operator panel
•Canceling a job from a computer running Windows
–Canceling a job from the taskbar
–Canceling a job from the desktop
–Canceling a job from a Macintosh computer
Canceling a job from the printer operator panel
Note: For more information about the operator panel, see Understanding the printer
operator panel.
If the job you want to cancel is printing, and Busy appears on the display:
1Press on the operator panel to open the Job Menu.
Cancel Job appears on the second line of the display.
2Press .
The message Canceling Job is displayed.
Canceling a job from a computer running Windows
Canceling a job from the taskbar
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1Double-click the printer icon.
A list of print jobs appears in the printer window.
2Select the job you want to cancel.
3Press the Delete key on the keyboard.
Canceling a job from the desktop
1Minimize all programs to reveal the desktop.
2Double-click the My Computer icon.
3Double-click the Printers icon.
A list of available printers appears.
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4Double-click the printer you selected when you sent the job.
A list of print jobs appears in the printer window.
5Select the job you want to cancel.
6Press the Delete key on the keyboard.
Canceling a job from a Macintosh computer
When you send a job to print, the printer icon for your selected printer appears on the desktop.
1Double-click the printer icon on your desktop.
A list of print jobs appears in the printer window.
2Press Control and click the print job you want to cancel.
3Select Stop Queue from the pop-up menu that appears.
Printing the menu settings page
You can print a menu settings page to review the default printer settings and to verify your printer
options are installed correctly.
1Make sure the printer is on.
2Press on the operator panel.
3Press until Defaults appears.
4Press .
5Press until Utilities Menu.appears.
6Press .
7Press until Print Menus appears.
8Press .
Printing Menus Settings appears on the display.
The printer returns to the Ready state after the menu settings page prints.
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Printing a network setup page
You can print a network setup page to review the default printer settings and to verify your printer
options are installed correctly.
1Make sure your printer is on.
2Press on the operator panel.
3Press until Defaults appears.
4Press .
5Press until Utilities Menu.appears.
6Press .
7Press until Print Net Setup appears.
8Press .
The message Printing Net Setup appears on the display.
The printer returns to the Ready state after the network setup page prints.
Printing a font sample list
To print samples of the fonts currently available for your printer:
1Make sure the printer is on and the Ready message appears.
2Press on the operator panel.
3Press until Reports appears.
4Press .
5Press until Print Fonts appears.
6Press .
7Press until PCL Fonts, PostScript Fonts, or PPDS Fonts appears.
8Press .
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Printing a directory list
A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing:
1Make sure the printer is on and the Ready message appears.
2Press on the operator panel.
3Press until Reports appears.
4Press .
5Press until Print Directory appears.
6Press .
The message Printing Directory List appears on the display.
The printer returns to the Ready state after the directory list prints.
Printing confidential and held jobs
The confidential and held jobs function lets you print or delete a confidential job, a verify print job, a
reserve print job, or a repeat print job.
When sending a job to the printer, you can specify in the driver that you want the printer to hold the
job in memory. Once your job is stored in printer memory, go to the printer and use the printer
operator panel to specify what you want to do with your print job.
All confidential and held jobs have a user name associated with them. To access confidential or held
jobs, you must first select the type of job (confidential or held), and then select your user name from
the user name list. Once you select your user name, you can:
Printing a confidential job
When you send a confidential job to the printer, you must enter a personal identification number
(PIN) from the driver. The PIN must be four digits using the numbers 1–6. The job is held in printer
memory until you enter the same four-digit PIN from the operator panel and choose to print or delete
the job. This ensures the job does not print until you are there to retrieve it. No one else using the
printer can print the job without the PIN.
Print All Jobs Delete All Jobs
Print A Job Delete A Job
Print Copies
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This feature will only work with the Lexmark custom drivers that came on the drivers CD which
shipped with your printer.This feature will only work with the custom drivers that came on the drivers
CD which shipped with your printer.
1In your word processor, spreadsheet, browser, or other application, select File Æ Print.
2Click Properties. (If there is no Properties button, click Setup, and then click Properties.)
3Depending on your operating system, you may have to click the Setup tab Æ, and then click
Print and Hold.
Note: If you have difficulty finding Print and Hold ÆConfidential Print, click Help and refer
to the topic Confidential Print or Print and Hold, and then follow the driver
instructions.
Go to the printer when you are ready to retrieve your confidential print job, and follow these
steps:
4Press until appears next to Job Menu.appears.
5Press .
6Press until appears next to Confidential Job appears.
7Press .
8Press until appears next to your user name.
9Press .
10 Enter your PIN. For more information about entering a PIN, see Entering a personal
identification number (PIN).
11 Press .
Note: After your job prints, it is deleted from printer memory.
Entering a personal identification number (PIN)
When you select Confidential Job from the Job Menu, the following prompt appears on the
display after you select your user name:
Enter PIN:
=____
1Use the numeric buttons to the right of the display to enter the four-digit PIN associated with
your confidential job.
Note: As you enter the PIN, asterisks appear on the display to ensure confidentiality. If
you enter an invalid PIN, the message No Jobs Found. Retry? appears.
2Press to reenter the PIN, or press to exit the Confidential Job menu.
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3Press to print your confidential jobs.
Note: After your job prints, it is deleted from printer memory.
Printing and deleting held jobs
Held jobs (Verify Print, Reserve Print, or Repeat Print) differ in function and do not require a PIN to
print the job. These jobs are printed or deleted from the printer operator panel.
Verify Print
If you send a Verify Print job, the printer prints one copy and holds the remaining copies you
requested in printer memory. Use Verify Print to examine the first copy to see if it is satisfactory
before printing the remaining copies. Once all copies are printed, the Verify Print job is automatically
deleted from printer memory.
Reserve Print
If you send a Reserve Print job, the printer does not print the job immediately. It stores the job in
memory so you can print the job later. The job is held in memory until you delete it from the Held
Jobs menu. Reserve Print jobs may be deleted if the printer requires extra memory to process
additional held jobs.
Repeat Print
If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in
memory so you can print additional copies later. You can print additional copies as long as the job
remains stored in memory.
Note: Repeat Print jobs are automatically deleted from printer memory when the printer
requires extra memory to process additional held jobs.
This feature will only work with the Lexmark custom drivers that came on the drivers CD which
shipped with your printer.This feature will only work with the custom drivers that came on the drivers
CD which shipped with your printer.
1In your word processor, spreadsheet, browser, or other application, select File Æ Print.
2Click Properties. (If there is no Properties button, click Setup, and then click Properties.)
3Depending on your operating system, you may have to click the Setup tab, and then click
Print and Hold.
Note: If you have difficulty finding Print and Hold Æ Held Jobs, click Help, and refer to the
topic Held Jobs or Print and Hold, then follow the driver instructions.
4Select the type of held job you want, and then send your job to the printer.
Go to the printer when you are ready to retrieve your held print job, and follow these steps:
5Press until Job Menu appears.
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6Press .
7Press until Held Jobs appears.
8Press .
9Press until appears next to the type of action you want to perform.
10 Press .
11 Press until appears next to your user name.
12 Press .
13 Press until appears next to the job you want.
14 Press .
The job prints or is deleted based on your selection.
Recognizing format errors
If the symbol appears on the display, it indicates the printer had trouble formatting one or more of
the held jobs. These formatting problems are most commonly the result of insufficient printer
memory or invalid data that might cause the printer to flush the job.
When a symbol appears next to a held job, you can:
•Print the job. Be aware, however, that only part of the job may print.
•Delete the job. You may want to free up additional printer memory by scrolling through the list
of held jobs and deleting others you have sent to the printer.
If formatting errors are a recurring problem with held jobs, your printer may require more memory.
Printing folio and statement sizes
Folio and statement sizes are not available in the Paper Size menu until Size Sensing is turned off.
To turn off Size Sensing:
1Make sure the printer is off.
2Press and hold the and buttons while you turn the printer on.
Print All Jobs Delete All Jobs
Print A Job Delete A Job
Print Copies
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3Release both buttons when Performing Self Test appears on the display.
The printer performs its power-on sequence, and then Config Menu appears on the first line
of the display.
4Press until Size Sensing appears.
5Press .
Tray 1 Sensing appears on the second line of the display.
6Press and release or to select the input option for the folio or statement size paper.
7Press .
The first line of the display shows the selected input option, and the second line shows the
current setting.
8Press or to change the setting to Off.
9Press .
SAVED appears briefly on the display, and then is replaced by Config Menu on the first line
and Size Sensing on the second line.
10 Press and release or until appears next to Exit Config Menu appears.
11 Press .
Activating Menu Changes appears briefly, followed by Performing Self Test. The
printer returns to Ready.
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Loading standard trays and optional trays
Your printer has a 550-sheet standard tray. You may have also purchased one or more 550-sheet
optional trays. The steps for loading a standard or optional tray are the same.
Note: The steps for loading a 3000–sheet drawer are different than the steps for loading
a 550-sheet tray.
To load print media:
Note: Do not remove a tray when a job is printing or when the operator panel indicator
light is blinking. Doing so may cause a jam.
1Open the tray.
2Squeeze the side guide tab, and position the guide for the size media you are using.
3Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print
media. Straighten the edges on a level surface.
4Place the print media face down in the tray. For duplex (two-sided) printing on letterhead,
place the print media face up in the tray.
Note: Do not fill paper above the load line. Overfilling the tray may cause jams.
5Squeeze the front guide tab, and slide the guide toward the inside of the tray until it lightly
rests against the edge of the media.
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6Adjust the knob to show the size of the print media currently loaded.
Note: This setting serves as a visual reminder only; it has no effect on the operation of
the printer.
7Insert the tray into the printer.
Loading the multipurpose feeder
The multipurpose feeder can hold several sizes and types of print media, such as transparencies,
postcards, note cards, and envelopes. It can be used for single-page or manual printing or as an
additional tray.
The multipurpose feeder can hold approximately:
•100 sheets of 75 g/m2 (20 lb.) paper
•80 sheets of 24 lb. 12x18 paper
•55 sheets of labels
•55 sheets of card stock
•50 transparencies
•10 envelopes
•1 sheet of glossy paper (manual feed)
•1 sheet of banner paper (297.2 x 914.4 mm. [11.7 x 36 in.]), manual feed
The multipurpose feeder accepts print media within the following dimensions:
•Width—69.85 mm (2.75 in.) to 215.9 mm (8.5 in.)
•Length—127 mm (5 in.) to 355.6 mm (14 in.)
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The icons on the multipurpose feeder show you how to load the multipurpose feeder with paper of
various sizes, and how to turn an envelope for printing. Load letterhead face up for simplex printing,
face down for duplex printing.
To load print media:
Note: Do not add or remove print media when the printer is printing from the multipurpose
feeder or when the operator panel indicator light is blinking. Doing so may cause a
jam.
1Open the multipurpose feeder, and then extend the recessed tray to accommodate the paper
you want to use.
2Slide the paper width guides to the correct position.
123
123
12 x 18
123
123
123 A3
A4
LTR
123
B5
123
123
A5
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3Push down the bottom plate until it locks into place.
Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down on it or
applying excessive force to it.
4Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or
crease the print media. Straighten the edges on a level surface.
Note: Hold transparencies by the edges and avoid touching the print side. Fan the stack
of transparencies to prevent jams. Be careful not to scratch or leave fingerprints on
the transparencies.
Paper
Envelopes
Transparencies
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5Load the media in the tray.
Use the stack height label as a guide for stack height when loading print media.
Loading paper, transparencies, or envelopes
Note: Letterhead or other preprinted paper must be loaded differently depending on the
options you have installed.
Load envelopes flap side down with the stamp area and flap on the left. The end of the
envelope with the stamp area enters the multipurpose feeder first.
–Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-
stick adhesives. These envelopes may severely damage the printer.
Note: Load only one size and type of print media at a time in the multipurpose feeder. Do
not mix sizes and types in the same tray.
Loading letterhead or preprinted paper
•Print side face up for simplex (single-sided) printing
•Print side face down for duplex printing
•Do not fill paper above the load line. Overfilling the tray may cause jams.
6Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP
Feeder Type) to the correct value for the print media you loaded.
aPress on the operator panel.
bPress until the appears next to Paper Menu.
cPress on the operator panel.
dPress until the appears next to Paper Size/Type.
ePress on the operator panel.
fPress until the appears next to MP Feeder Size/Type.
gPress on the operator panel.
hPress until the appears next to the media size you loaded.
iPress on the operator panel.
jPress until the appears next to MP Feeder Size/Type.
kPress on the operator panel.
lPress until the appears next to the media type you loaded.
mPress on the operator panel.
The printer returns to the Ready state.
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Closing the multipurpose feeder
1Remove print media from the multipurpose feeder.
2Push the extension tray in.
3Close the multipurpose feeder cover.
Loading the high capacity feeder
The optional high capacity feeder provides an additional input of 3,000 sheets of paper.
Note: Do not load any print media other than paper in the high capacity feeder.
To load the high capacity feeder:
1Open the top cover.
The paper guides are set at the factory and may already be configured for your paper size.
2Inspect the position of the paper guides.
If the paper guides are correctly set for the size of paper you are loading, go to step 6 on
page 73. If not, continue with step 3.
Note: The high capacity feeder must be properly adjusted for A4 or Letter size paper. If
the paper guides are in the wrong position, you may experience paper feeding
problems.
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3Loosen the left and right paper guide thumbscrews.
4Slide the guides left or right to the correct position for the paper size you are loading (A4 or
Letter).
5Tighten the left and right paper guide thumbscrews.
6Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
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7Place the paper against the paper guides with the print side up.
Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper
jams.
8Press the paper tray button.
The paper tray lowers so you can load another 500 sheets of paper.
Note: If there is only a partial stack of paper in the tray, the paper low sensor will not allow
the tray to go down. Add more paper to lower the tray.
9Place the paper against the paper guides, with the print side up.
10 Repeat step 8 and step 9 until you have filled the tray or loaded the desired quantity.
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11 Close the top cover.
Make sure the high capacity feeder is pushed completely against the printer.
Linking trays
Tray linking enables the automatic linking feature for trays when you load the same size and type of
print media in multiple sources. The printer automatically links the trays; when one tray is empty, print
media feeds from the next linked tray.
For example, if you have the same size and type of print media loaded in tray 2 and tray 4, the printer
selects print media from tray 2 until it becomes empty, and then the printer automatically feeds print
media from the next linked tray—tray 4.
By linking all five trays, you effectively create a single source with a capacity of 4,000 sheets.
If you load the same size print media in each tray, make sure the print media is all the same type in
order to link the trays.
To set the paper type or size:
1Press on the operator panel.
2Press until the appears next to Paper Menu.
3Press .
4Press until the appears next to Paper Size/Type.
5Press .
6Press until the appears next to Tray <x> Size/Type.
7Press .
8Press until the appears next to the envelope size you loaded.
9Press .
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10 Press until the appears next to Tray <x> Size/Type.
11 Press .
12 Press until the appears next to the envelope type you loaded.
13 Press .
The printer returns to the Ready state.
Once the trays you selected are loaded with the same size and type of print media, select the same
Paper Type setting in the Paper Menu for these sources.
To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do
not have the same type of print media when they are linked, you could mistakenly print a job on the
wrong paper type.
Printing on banner paper
Use these instructions to print on banner paper if you have attached an optional banner paper
support.
1Load paper in the banner tray (50 sheets maximum).
2Press on the operator panel.
3Press until the appears next to Paper Menu.
4Press .
5Press until the appears next to Paper Size/Type.
6Press .
7Press until the appears next to Manual Paper Size/Type.
8Press .
9Press until the appears next to Universal.
10 Press .
11 Press until you see Plain Paper.
12 Press until the appears next to Universal Setup.
13 Press .
14 Press until you see Portrait Width.
15 Press .
16 Press or until you see 11.69, or the width of your banner paper.
17 Press .
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18 Press until you see Portrait Height.
19 Press .
20 Press or until you see 48, or the length of your banner paper.
21 Press .
22 Create a new form with the appropriate banner paper dimensions with Server Properties:
aClick Start Start ÆSettings ÆPrinters.
bIn the File menu, click Server Properties.
cEnter a Form Description.
dEnter the Paper Size.
eClick Save Form.
23 Set up the appropriate paper size within your application.
24 When printing, select the custom Banner form size.
Tips
•Banner sheets cannot be automatically duplexed.
•Banner media can only be fed from the banner tray to the standard bin.
•For more information, see Media guidelines.
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Tips for successful printing
Storing print media
Properly storing the media helps ensure trouble-free printing. Use the following guidelines:
•For best results, store media in an environment where the temperature is approximately 21°C
(70°F) and the relative humidity is 40%.
•Store cartons of paper on a pallet or shelf, rather than directly on the floor.
•If you store individual packages of paper out of the original carton, make sure they rest on a
flat surface so the edges do not buckle or curl.
•Do not place anything on top of the paper packages.
Avoiding paper jams
By carefully selecting print media and loading them properly, you should be able to avoid most paper
jams. If jams do occur, follow the steps outlined in Clearing paper jams. If jams occur frequently,
make sure you follow these tips to avoid jams:
•See Loading standard trays and optional trays to load paper properly. Make sure the
adjustable guides are positioned correctly before closing the tray.
•Do not overload the paper trays. Make sure the paper is under the paper capacity mark on
the inside of the tray relative to the size and weight of the paper you are using.
•Do not remove trays while print jobs are in process.
•Do not mix reams of paper.
•Remove the top and bottom sheets of a ream before loading paper.
•Do not force paper into the multipurpose feeder when you load it; otherwise, it may skew or
buckle.
•Make sure the paper width and length guides on the paper sources are adjusted correctly.
•Flex, fan, and straighten the paper before loading it.
•Fan stacks of labels or transparencies before loading them into the multipurpose feeder. If
jams occur using the multipurpose feeder, try feeding one sheet at a time.
•Do not load wrinkled, creased, damp, or curled paper.
•Do not mix paper types or paper sizes in one tray.
•Use only recommended print media. See Media guidelines.
•Make sure the recommended print side is face up when placed in the multipurpose feeder or
high capacity feeder.
•Make sure the recommended print side is face down when loading trays 1 through 4.
•Keep print media stored in an acceptable environment. See Media guidelines.
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Understanding fonts
Resident fonts
Your printer is equipped with resident fonts stored permanently in printer memory. Different fonts are
available in PCL 6 and PostScript 3 emulations. Some of the most popular typefaces, like Courier
and Times New Roman, are available for all printer languages.
The fonts in the PCL emulation are compatible with the fonts in the HP4500 and include four
additional fonts and many extra symbol sets to support extra languages and programs. The fonts in
the PostScript emulation are compatible with Adobe PostScript 3 and include 20 additional fonts.
The following tables list all the fonts in your printer. You can select the resident fonts from your
software program, or from the operator panel if you are using PCL 6 emulation.
PCL 6 emulation PostScript 3 emulation
Albertus Medium AlbertusMT
AlbertusMT-Italic
AlbertusMT-Light
Albertus Extra Bold
Antique Olive AntiqueOlive-Roman
Antique Olive Italic AntiqueOlive-Italic
Antique Olive Bold AntiqueOlive-Bold
AntiqueOlive-Compact
Arial ArialMT
Arial Italic Arial-ItalicMT
Arial Bold Arial-BoldMT
Arial Bold Italic Arial-BoldItalicMT
ITC Avant Garde Book AvantGarde-Book
ITC Avant Garde Book Oblique AvantGarde-BookOblique
ITC Avant Garde Demi AvantGarde-Demi
ITC Avant Garde Demi Oblique AvantGarde-DemiOblique
ITC Bookman Light Bookman-Light
ITC Bookman Light Italic Bookman-LightItalic
ITC Bookman Demi Bookman-Demi
ITC Bookman Demi Italic Bookman-DemiItalic
Clarendon Condensed Bold
Coronet Coronet-Regular
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CourierPS Courier
CourierPS Oblique Courier-Oblique
CourierPS Bold Courier-Bold
CourierPS Bold Oblique Courier-BoldOblique
CG Omega
CG Omega Bold
CG Omega Italic
CG Omega Bold Italic
Garamond Antiqua Garamond-Antiqua
Garamond Halbfett Garamond-Halbfett
Garamond Kursiv Garamond-Kursiv
Garamond Kursiv Halbfett Garamond-KursivHalbfett
Helvetica Light Helvetica-Light
Helvetica Light Oblique Helvetica-LightOblique
Helvetica Black Helvetica-Black
Helvetica Black Oblique Helvetica-BlackOblique
Helvetica Helvetica
Helvetica Italic Helvetica-Oblique
Helvetica Bold Helvetica-Bold
Helvetica Bold Italic Helvetica-BoldOblique
Helvetica Narrow Helvetica-Narrow
Helvetica Narrow Italic Helvetica-Narrow-Oblique
Helvetica Narrow Bold Helvetica-Narrow-Bold
Helvetica Narrow Bold Italic Helvetica-Narrow-BoldOblique
CG Times Intl-CG-Times
CG Times Italic Intl-CG-Times-Italic
CG Times Bold Intl-CG-Times-Bold
CG Times Bold Italic Intl-CG-Times-BoldItalic
Univers Medium Intl-Univers-Medium
Univers Medium Italic Intl-Univers-MediumItalic
Univers Bold Intl-Univers-Bold
Univers Bold Italic Intl-Univers-BoldItalic
Courier Intl-Courier
Courier Italic Intl-Courier-Oblique
PCL 6 emulation PostScript 3 emulation
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Courier Bold Intl-Courier-Bold
Courier Bold Italic Intl-Courier-BoldOblique
Letter Gothic LetterGothic
Letter Gothic Italic LetterGothic-Slanted
Letter Gothic Bold LetterGothic-Bold
LetterGothic-BoldSlanted
Marigold Marigold
Century Schoolbook Roman NewCenturySchlbk-Roman
Century Schoolbook Italic NewCenturySchlbk-Italic
Century Schoolbook Bold NewCenturySchlbk-Bold
Century Schoolbook Bold Italic NewCenturySchlbk-BoldItalic
Optima
Optima-Bold
Optima-BoldItalic
Optima-Italic
Palatino Roman Palatino-Roman
Palatino Italic Palatino-Italic
Palatino Bold Palatino-Bold
Palatino Bold Italic Palatino-BoldItalic
SymbolPS Symbol
Symbol
Times Roman Times-Roman
Times Italic Times-Italic
Times Bold Times-Bold
Times Bold Italic Times-BoldItalic
Times New Roman TimesNewRomanPSMT
Times New Roman Italic TimesNewRomanPS-ItalicMT
Times New Roman Bold TimesNewRomanPS-BoldMT
Times New Roman Bold Italic TimesNewRomanPS-BoldItalicMT
Univers
Univers-Oblique
Univers-Bold
Univers-BoldOblique
Univers Condensed Medium Univers-Condensed
PCL 6 emulation PostScript 3 emulation
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Univers Condensed Medium Italic Univers-CondensedOblique
Univers Condensed Bold Univers-CondensedBold
Univers Condensed Bold Italic Univers-CondensedBoldOblique
Wingdings Wingdings-Regular
ITC Zapf Chancery Medium Italic ZapfChancery-MediumItalic
ITC Zapf Dingbats ZapfDingbats
Univers-Extended
Univers-ExtendedObl
Univers-BoldExt
Univers-BoldExtObl
Univers-Light
Univers-LightOblique
Clarendon
Clarendon-Light
Clarendon-Bold
Helvetica-Condensed
Helvetica-Condensed-Bold
Helvetica-Condensed-BoldObl
Helvetica-Condensed-Oblique
StempelGaramond-Bold
StempelGaramond-BoldItalic
StempelGaramond-Italic
StempelGaramond-Roman
Apple-Chancery
Chicago
Geneva
Monaco
NewYork
Oxford
Taffy
MonaLisa-Recut
Candid
Bodoni
Bodoni-Italic
PCL 6 emulation PostScript 3 emulation
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Bodoni-Bold
Bodoni-BoldItalic
Bodoni-Poster
Bodoni-PosterCompressed
CooperBlack
CooperBlack-Italic
Copperplate-ThirtyTwoBC
Copperplate-ThirtyThreeBC
Eurostile
Eurostile-Bold
Eurostile-ExtendedTwo
Eurostile-BoldExtendedTwo
GillSans
GillSans-Italic
GillSans-Bold
GillSans-BoldItalic
GillSans-Condensed
GillSans-BoldCondensed
GillSans-Light
GillSans-LightItalic
GillSans-ExtraBold
Goudy
Goudy-Italic
Goudy-Bold
Goudy-BoldItalic
Goudy-ExtraBold
HoeflerText-Regular
HoeflerText-Italic
HoeflerText-Black
HoeflerText-BlackItalic
HoeflerText-Ornaments
JoannaMT
JoannaMT-Italic
JoannaMT-Bold
PCL 6 emulation PostScript 3 emulation
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Resident bit mapped fonts
Symbol sets
A symbol set is an encoded collection of alphabetic and numeric characters, punctuation, and
special characters available in the font you select. Symbol sets support the requirements for different
languages or specific programs, such as math symbols used for scientific text.
The symbol set encoding also defines which character will print for each key on the keyboard (or
more specifically, for each code point). Some programs require different characters at some code
points. To support multiple programs and languages, your printer has 83 symbol sets for the resident
PCL 6 emulation fonts.
Symbol sets for PCL 6 emulation
Not all fonts support all of the symbol sets listed in Downloadable fonts. Refer to the Technical
Reference to determine which symbol sets are supported by each font name.
JoannaMT-BoldItalic
LubalinGraph-Book
LubalinGraph-BookOblique
LubalinGraph-Demi
LubalinGraph-DemiOblique
PCL 6 emulation PostScript 3 emulation
Line Printer 16
POSTNET Bar code
PCL 6 emulation PostScript 3 emulation
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Downloadable fonts
You can download scalable fonts in PostScript 3 emulation and either scalable or bit mapped fonts in
PCL 6 emulation. Fonts can be downloaded to printer memory, or to a flash memory option or hard
disk option. Fonts downloaded to flash memory or hard disk remain in memory even after the printer
language changes, the printer resets, or the printer is turned off.
ABICOMP Brazil/Portugal Wingdings ISO 25: French
ABICOMP International POSTNET Bar code ISO 57: Chinese
DeskTop ISO : German ISO 60: Norwegian version 1
Legal ISO : Spanish ISO 61: Norwegian version 2
MC Text ISO 2: IRV (Int'l Ref Version) ISO 69: French
Microsoft Publishing ISO 4: United Kingdom ISO 84: Portuguese
Russian-GOST ISO 6: ASCII ISO 85: Spanish
Ukrainian ISO 10: Swedish ISO 8859-1 Latin 1
(ECMA-94)
PCL ITC Zapf Dingbats ISO 11: Swedish for Names ISO 8859-2 Latin 2
PS ITC Zapf Dingbats ISO 14: JIS ASCII ISO 8859-5 Latin/Cyrillic
PS Math ISO 15: Italian ISO 8859-7 Latin/Greek
PS Text ISO 16: Portuguese ISO 8859-9 Latin 5
Pi Font ISO 17: Spanish ISO 8859-10 Latin 6
Symbol ISO 21: German ISO 8859-15 Latin 9
PC-8 Bulgarian PC-857 Latin 5 (Turkish) Roman-9
PC-8 Danish/Norwegian
(437N) PC-858 Multilingual Euro Roman Extension
PC-8 Greek Alternate (437G) PC-860 Portuguese Ventura ITC Zapf Dingbats
PC-8 Turkish (437T) PC-861 Icelandic Ventura International
PC-8 Latin/Greek PC-863 Canadian French Ventura Math
PC-8 PC Nova PC-865 Nordic Ventura US
PC-8 Polish Mazovia PC-866 Cyrillic Windows 3.0 Latin 1
PC-8 Code Page 437 PC-869 Greek Windows 98 Cyrillic
PC-775 Baltic (PC-8 Latin 6) PC-911 Katakana Windows 98 Greek
PC-850 Multilingual PC-1004 OS/2 Windows 98 Latin 1
PC-851 Greek Math-8 Windows 98 Latin 2
PC-852 Latin 2 Greek-8 Windows 98 Latin 5
PC-853 Latin 3 (Turkish) Turkish-8 Windows 98 Latin 6 (Baltic)
PC-855 Cyrillic Roman-8
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Euro support
Support for the euro currency character is included in all applicable fonts for both the PostScript and
PCL emulations. Twelve of the PCL symbol sets support the euro character, including all seven
Windows symbol sets.
Hebrew and Arabic fonts
A variety of downloadable fonts for Hebrew and Arabic are included on the CD that shipped with the
printer.
FontVision
Also included on the CD is the FontVision™ Management utility and screen fonts to match the
resident scalable fonts. An additional 48 TrueType fonts are available on the Lexmark Web site when
you register the printer.
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6Media specifications
Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes
referred to as specialty media. The printer provides high quality printing on a variety of media. A
number of things must be considered concerning media before printing. This chapter provides
information to help make media selections and how to care for media.
Media guidelines
Selecting the appropriate media for the printer helps avoid printing problems.
The following sections contain guidelines for choosing the correct media for the printer.
For detailed information about media characteristics, see the Card Stock & Label Guide available on
the Lexmark Web site at www.lexmark.com/publications.
Paper
To ensure the best print quality and feed reliability, use 90 g/m2 (24 lb) xerographic, grain long paper.
Business papers designed for general business use may also provide acceptable print quality.
Lexmark recommends Lexmark Part Number 12A5950 letter size glossy paper and Lexmark Part
Number 12A5951 for A4 size glossy paper.
Always print several samples before buying large quantities of any type of media. When choosing
any media, consider the weight, fiber content, and color.
The LED printing process heats paper to high temperatures of 230°C (446°F) for non-MICR
applications. Use only paper able to withstand these temperatures without discoloring, bleeding, or
releasing hazardous emissions. Check with the manufacturer or vendor to determine whether the
paper chosen is acceptable for laser printers.
When loading paper, note the recommended print side on the paper package, and load paper
accordingly. See Loading standard trays and optional trays for detailed loading instructions.
Paper characteristics
The following paper characteristics affect print quality and reliability. It is recommended that these
guidelines are followed when evaluating new paper stock.
For detailed information, see the Card Stock & Label Guide available on the Lexmark Web site at
www.lexmark.com/publications.
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Weight
The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long.
Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best
performance, use 90 g/m2 (24 lb bond) grain long paper. To use paper narrower than 182 x 257 mm
(7.2 x 10.1 in.), it is recommended that the weight be greater than or equal to 90 g/m2 (24 lb bond).
Curl
Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding
problems. Curl can occur after the paper passes through the printer, where it is exposed to high
temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the trays, can
contribute to paper curling prior to printing and can cause feeding problems.
Smoothness
The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner
does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can
cause paper feeding or print quality issues. Smoothness needs to be between 100 and 300 Sheffield
points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in the paper affects both print quality and the ability of the printer to feed the
paper properly. Leave the paper in its original wrapper until it is time to use it. This limits the exposure
of the paper to moisture changes that can degrade its performance.
Condition paper while it is still in the original wrapper. To condition it, store it in the same environment
as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend
the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period because of the mass of
material.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long,
running the length of the paper, or grain short, running the width of the paper.
For 60 to 90 g/m2 (16 to 24 lb bond) paper, grain long fibers are recommended.
Fiber content
Most high-quality xerographic paper is made from 100% chemically pulped wood. This content
provides the paper with a high degree of stability resulting in fewer paper feeding problems and
better print quality. Paper containing fibers such as cotton possess characteristics that can result in
degraded paper handling.
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Unacceptable paper
The following papers are not recommended for use with the printer:
•Chemically treated papers used to make copies without carbon paper, also known as
carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be affected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise print location on the page) greater
than ±0.09 in., such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with the software application to successfully print
on these forms.
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers or curled papers
•Recycled papers containing more than 25% post-consumer waste that do not meet
DIN 19 309
•Recycled paper having a weight less than 60 g/m2 (16 lb)
•Multiple-part forms or documents
Selecting paper
Proper paper loading helps prevent jams and ensures trouble-free printing.
To help avoid jams or poor print quality:
•Always use new, undamaged paper.
•Before loading paper, know the recommended print side of the paper. This information is
usually indicated on the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix media sizes, weights, or types in the same source; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic
printing.
•Do not forget to change the Paper Size setting when using a source that does not support
auto size sensing.
•Do not remove trays while a job is printing or Busy appears on the operator panel.
•Make sure the Paper Type, Paper Texture, and Paper Weight settings are correct. (See
“Paper Menu” in the Menus and Messages Guide located on the publications CD for detailed
information about these settings.)
•Make sure the paper is properly loaded in the source.
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•Flex paper back and forth. Do not fold or crease the paper. Straighten the edges on a level
surface.
Selecting preprinted forms and letterhead
Use the following guidelines when selecting preprinted forms and letterhead paper for the printer:
•Use grain long papers for best results for 60 to 90 g/m2 weights.
•Use only forms and letterhead printed using an offset lithographic or engraved printing
process.
•Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must
withstand temperatures of 230°C (446°F) without melting or releasing hazardous emissions. Use
inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based should meet
these requirements; latex inks might not. When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F)
without melting or releasing hazardous emissions.
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Printing on letterhead
Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is
acceptable for laser printers.
Page orientation is important when printing on letterhead. Use the following table for help when
loading letterhead in the media sources.
Transparencies
Feed transparencies from the standard tray or the multipurpose feeder. Try a sample of any
transparencies being considered for use with the printer before buying large quantities.
When printing on transparencies:
•Be sure to set the Paper Type to Transparency from the printer driver or from MarkVision™
Professional to avoid damaging the printer.
•Use transparencies designed specifically for laser printers. Transparencies must be able to
withstand temperatures of 230°C (446°F) without melting, discoloring, offsetting or releasing
hazardous emissions.
•To prevent print quality problems, avoid getting fingerprints on the transparencies.
•Before loading transparencies, fan the stack to prevent sheets from sticking together.
Selecting transparencies
The printer can print directly on transparencies designed for use in laser printers. Print quality and
durability depend on the transparency used. Always print samples on the transparencies being
considered for use before buying large quantities.
Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part
Number 12A8241 for A4 size transparency.
The Paper Type setting should be set to Transparency to help prevent jams. (See “Paper Type” on
the publications CD for detailed information about this setting.) Check with the manufacturer or
vendor to determine whether the transparencies are compatible with laser printers that heat
transparencies to 230°C (446°F). Use only transparencies that are able to withstand these
temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed
information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at
www.lexmark.com/publications.
Media source or process Print side Top of page
Trays Printed letterhead face down Letterhead goes toward the rear of the tray.
Duplex (two-sided) printing
from trays Printed letterhead face up Letterhead goes toward the front of the
tray.
Multipurpose feeder Printed letterhead face up Icons on the multipurpose feeder show the
correct orientation for each paper size.
Duplex (two-sided) printing
from multipurpose feeder Printed letterhead face down Icons on the multipurpose feeder show the
correct orientation for each paper size.
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Envelopes
Try a sample of any envelopes in consideration for use with the printer before buying large quantities.
See Loading the multipurpose feeder for instructions on loading envelopes.
When printing on envelopes:
•To achieve the best possible print quality, use only high-quality envelopes that are designed
for use in laser printers.
•Set the Paper Source in the Paper Menu based on the source in use, set the Paper Type to
Envelope, and select the correct envelope size from the operator panel, the printer driver, or
from MarkVision Professional.
•For best performance, use envelopes made from 90 g/m2 (24 lb bond) paper. Use up to 105
g/m2 (28 lb bond) weight for the 250-sheet standard tray or 105 g/m2 (28 lb bond) weight for
envelopes as long as the cotton content is 25% or less. Envelopes with 100% cotton content
must not exceed 90 g/m2 (24 lb bond) weight.
•Use only new, undamaged envelopes.
•For best performance and to minimize jams, do not use envelopes that:
–Have excessive curl or twist
–Are stuck together or damaged in any way
–Contain windows, holes, perforations, cutouts, or embossing
–Use metal clasps, string ties, or metal folding bars
–Have an interlocking design
–Have postage stamps attached
–Have any exposed adhesive when the flap is in the sealed or closed position
–Have nicked edges or bent corners
–Have rough, cockle, or laid finishes
•Use envelopes that can withstand temperatures of 230°C (446°F) without sealing, excessive
curling, wrinkling, or releasing hazardous emissions. If any doubts exist about the envelopes
considered for use, check with the envelope supplier.
•Adjust the width guide to fit the width of the envelopes.
•Load only one size of envelope at a time in the tray. Envelopes may only be loaded in the
standard tray. Load them with the flap down and the flap to the left of the tray.
•A combination of high humidity (over 60%) and the high printing temperatures may seal the
envelopes.
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Labels
The printer can print on many labels designed for use with laser printers, except for vinyl labels.
These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet
(printable stock), and topcoats must be able to withstand temperatures of 230°C (446°F) and
pressure of 25 pounds per square inch (psi).
Try a sample of any labels considered for use with the printer before purchasing a large quantity.
For detailed information on label printing, characteristics and design, see the Card Stock & Label
Guide available on the Lexmark Web site at www.lexmark.com/publications.
When printing on labels:
•Set the Paper Type menu item to Labels in the Paper Menu. Set the Paper Type from the
printer operator panel, the printer driver, or from MarkVision Professional.
•Do not load labels together with paper or transparencies in the same source; mixing media
can cause feeding problems.
•Do not use label sheets with a slick backing material.
•Do not print within 1 mm (0.04 in.) of the die cut.
•Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a
jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could
void the printer and cartridge warranties.
•Use labels that can withstand temperatures of 230°C (446°F) without sealing, excessive
curling, wrinkling, or releasing hazardous emissions.
•Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-
cuts of the label.
•Do not use label sheets that have adhesive to the edge of the sheet. Zone coating of the
adhesive at least 1 mm (0.04 in.) away from edges is recommended. Adhesive material
contaminates the printer and could void the warranty.
•If zone coating of the adhesive is not possible, remove a 3 mm (0.125 in.) strip on the leading
and driver edge, and use a non-oozing adhesive.
•Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside
the printer.
•Portrait orientation is preferred, especially when printing bar codes.
•Do not use labels that have exposed adhesive.
For detailed information on label printing, characteristics, and design, see the Card Stock & Label
Guide, available on the Lexmark Web site at www.lexmark.com/publications.
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Card stock
Card stock is single ply, and has a large array of properties, such as the moisture content, thickness,
and texture, that can significantly affect print quality. See Identifying media sources and
specifications for information on the preferred weight for the grain direction of media.
Try a sample of any card stock considered for use with the printer before purchasing a large quantity.
See Media types and weights for information on the preferred weight of media.
When printing on card stock:
•Set the Paper Type menu item in the Paper Menu to Card Stock from the operator panel, from
the printer driver, or from MarkVision Professional. Set the Paper Weight to CardStock
Weight, and select the CardStock Weight as Normal or Heavy for the value. Set this from the
operator panel, the printer driver, or from MarkVision Professional. Use Heavy for card stock
weighing more than or heavier than 163 g/m2 (90 lb).
•Be aware that preprinting, perforation, and creasing can significantly affect the print quality
and cause media handling or jamming problems.
•Avoid using card stock that may release hazardous emissions when heated.
•Do not use preprinted card stock manufactured with chemicals that may contaminate the
printer. Preprinting introduces semi-liquid and volatile components into the printer.
•The use of grain long card stock is recommended.
Storing media
Use the following guidelines for proper media storage. These help avoid media feeding problems and
uneven print quality:
•For best results, store media in an environment where the temperature is approximately 21°C
(70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a
temperature range of 18 to 24°C (65 to 75°F) with a relative humidity of 40 to 60%.
•Store cartons of media on a pallet or shelf, rather than directly on the floor.
•When storing individual packages of media out of the original carton, make sure they rest on
a flat surface so the edges do not buckle or curl.
•Do not place anything on top of the media packages.
Identifying media sources and specifications
95
Media specifications
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Identifying media sources and specifications
The following tables provide information on standard and optional sources, including the media sizes
available from the Paper Size menu, and supported weights.
Note: If a media size not listed needs to be used, select the next larger size.
For information on card stock and labels, see the Card Stock & Label Guide.
Media sizes and support
Legend
✓ — supported
✘— unsupported
Media size
Dimensions
550-
sheet
trays Multipurpose
feeder
Optional
high capacity
feeder
Optional
duplex
unit Optional
finisher*****
A3 297 x 420 mm
(11.7 x 16.5 in.)
✓✓ ✘ ✓✓
A4 210 x 297 mm
(8.27 x 11.7 in.)
✓✓✓✓✓
A5 148 x 210 mm
(5.83 x 8.27 in.)
✘✓ ✘ ✓✓
JIS B4 257 x 364 mm
(10.1 x 14.3 in.)
✓✓ ✘ ✓✓
JIS B5* 182 x 257 mm
(7.17 x 10.1 in.)
✘✓ ✘ ✓✓
Letter 215.9 x 279.4 mm
(8.5 x 11 in.)
✓✓✓✓✓
* This size does not appear in the Paper Size menu until Auto
Size Sensing is turned off. See Printing folio and statement
sizes.
** This size setting formats the page or envelope for 297.0 x
355.6 mm (11.7 x 14 in.) unless the size is specified by the
software application.
*** Measurements apply to simplex (single-sided) printing only.
For duplex (two-sided) printing, the minimum size is 139.7 x
210 mm (5.50 x 8.27 in.).
**** This size setting formats the page or envelope for 216.0 x
355.6 mm (8.5 x 14 in.) unless the size is specified by the
software application.
***** Finisher bin 1. Only A4 and Letter sizes may be fed to
finisher bin 2.
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Media specifications
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Legal 215.9 x 355.6 mm
(8.5 x 14 in.)
✓✓ ✘ ✓✓
Executive 184.2 x 266.7 mm
(7.25 x 10.5 in.)
✘✓ ✘ ✓✓
Folio 216 x 330 mm
(8.5 x 13 in.)
✘✓ ✘ ✓✓
Statement 139.7 x 215.9 mm
(5.5 x 8.5 in.)
✘✓ ✘ ✘✘
Tabloid 279 x 432 mm
(11 x 17 in.)
✓✓ ✘ ✓✓
Universal** 69.85 x 127 mm to
297 x 1219.2 mm
(2.75 x 3.5 in. to
11.69 x 48 in.)***
✘✓✓✓✓
Banner 297 x 914 mm
(11.69 to 17 in.)
✘✓ ✘ ✘✓
Banner 297 x 1219.2 mm
(11.69 to 48 in.)
✘✓ ✘ ✘✓
7 3/4 Envelope
(Monarch) 98.4 x 190.5 mm
(3.875 x 7.5 in.)
✘✓ ✘ ✘✘
9 Envelope 98.4 x 225.4 mm
(3.875 x 8.9 in.)
✘✓ ✘ ✘✘
Com 10
Envelope 104.8 x 241.3 mm
(4.12 x 9.5 in.)
✘✓ ✘ ✘✘
Media sizes and support (continued)
Legend
✓ — supported
✘— unsupported
Media size
Dimensions
550-
sheet
trays Multipurpose
feeder
Optional
high capacity
feeder
Optional
duplex
unit Optional
finisher*****
* This size does not appear in the Paper Size menu until Auto
Size Sensing is turned off. See Printing folio and statement
sizes.
** This size setting formats the page or envelope for 297.0 x
355.6 mm (11.7 x 14 in.) unless the size is specified by the
software application.
*** Measurements apply to simplex (single-sided) printing only.
For duplex (two-sided) printing, the minimum size is 139.7 x
210 mm (5.50 x 8.27 in.).
**** This size setting formats the page or envelope for 216.0 x
355.6 mm (8.5 x 14 in.) unless the size is specified by the
software application.
***** Finisher bin 1. Only A4 and Letter sizes may be fed to
finisher bin 2.
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Media specifications
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DL Envelope 110 x 220 mm
(4.33 x 8.66 in.)
✘✓ ✘ ✘✘
C5 Envelope 162 x 229 mm
(6.38 x 9.01 in.)
✘✓ ✘ ✘✘
B5 Envelope 176 x 250 mm
(6.93 x 9.84 in.)
✘✓ ✘ ✘✘
Other
Envelope**** 104.8 mm x 210
mm to 215.9 mm x
355.6 mm
4.125 in. x 8.27 in.
to 8.5 in. x 14 in.)
✘✓ ✘ ✘✘
Media sizes and support (continued)
Legend
✓ — supported
✘— unsupported
Media size
Dimensions
550-
sheet
trays Multipurpose
feeder
Optional
high capacity
feeder
Optional
duplex
unit Optional
finisher*****
* This size does not appear in the Paper Size menu until Auto
Size Sensing is turned off. See Printing folio and statement
sizes.
** This size setting formats the page or envelope for 297.0 x
355.6 mm (11.7 x 14 in.) unless the size is specified by the
software application.
*** Measurements apply to simplex (single-sided) printing only.
For duplex (two-sided) printing, the minimum size is 139.7 x
210 mm (5.50 x 8.27 in.).
**** This size setting formats the page or envelope for 216.0 x
355.6 mm (8.5 x 14 in.) unless the size is specified by the
software application.
***** Finisher bin 1. Only A4 and Letter sizes may be fed to
finisher bin 2.
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Media support for sizes and optional duplex feature
Legend
✓ — supported
✘— unsupported
Media 550-sheet
trays Multipurpose
feeder Optional
duplex
Optional
high capacity
feeder Optional
finisher
Paper ✓✓✓✓✓
Card stock ✓✓✘✘✓
Transparencies ✓✓✘✘✓
Banner ✘✓✘✘✘
Paper labels ✓✓✘✘✓
Envelopes ✘✓✘✘✓
Glossy paper ✓✓ ✘ ✓ ✓
Media types and weights
Legend
✓ — supported
✘— unsupported
Media Type
Media weight
550-sheet trays Multipurpose feeder
Paper Xerographic or
business paper
(Used for simplex
printing)1
60 to 74.9 g/m2 grain
long
(16 to 19.9 lb bond)2
60 to 74.9 g/m2 grain
long
(16 to 19.9 lb bond)2
Xerographic or
business paper
(Used for duplex
printing)
75 to 176 g/m2
grain long
(20 to 47 lb bond)
75 to 176 g/m2
grain long
(20 to 47 lb bond)
1 Paper weighing less than 75 g/m2 (20 lb bond) is limited to simplex printing only at less than 60%
relative humidity.
2 This paper weight in any source is not supported for duplex (two-sided) printing.
3 For 60 to 176 g/m2(16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier
than 176 g/m2 (47 lb bond), grain short is recommended.
4 Pressure sensitive area must enter the printer first.
5 100% cotton content maximum weight is 90.2g/m2 (24 lb) bond.
6 105 g/m2 (28 lb bond) envelopes are limited to 25% cotton content.
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Glossy papers Book 88 to 176 g/m2
grain long
(60 to 120 lb book)
88 to 176 g/m2
grain long
(60 to 120 lb book)
Cover 162 to 176 g/m2
grain long
(60 to 65 lb cover)
162 to 176 g/m2
grain long
(60 to 65 lb cover)
Card stock—
maximum
(grain long)3
Index Bristol 163 g/m2 (90 lb) 163 g/m2 (90 lb)
Tag 163 g/m2 (100 lb) 163 g/m2 (100 lb)
Cover 176 g/m2 (65 lb) 176 g/m2 (65 lb)
Card stock—
maximum
(grain short)3
Index Bristol 199 g/m2 (110 lb) 199 g/m2 (110 lb)
Tag 203 g/m2 (125 lb) 203 g/m2 (125 lb)
Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb)
Transparencies Laser printer 161 to 192 g/m2
(43 to 51 lb bond) 161 to 192 g/m2
(43 to 51 lb bond)
Labels—maximum4Paper 180 g/m2
(48 lb bond) 199 g/m2
(53 lb bond)
Envelopes Sulfite, wood-free or
up to 100% cotton
bonds
Inapplicable 60 to 105 g/m2
(16 to 28 lb
bond)5, 6
Media types and weights (continued)
Legend
✓ — supported
✘— unsupported
Media Type
Media weight
550-sheet trays Multipurpose feeder
1 Paper weighing less than 75 g/m2 (20 lb bond) is limited to simplex printing only at less than 60%
relative humidity.
2 This paper weight in any source is not supported for duplex (two-sided) printing.
3 For 60 to 176 g/m2(16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier
than 176 g/m2 (47 lb bond), grain short is recommended.
4 Pressure sensitive area must enter the printer first.
5 100% cotton content maximum weight is 90.2g/m2 (24 lb) bond.
6 105 g/m2 (28 lb bond) envelopes are limited to 25% cotton content.
Tray linking
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Tray linking
Tray linking enables the automatic linking feature for trays when the same size and type of media is
loaded in multiple sources. The printer automatically links the trays; when one tray is empty, media
feeds from the next linked tray.
For example, if the same size and type of media is loaded in tray 1 and tray 2, the printer selects
media from tray 1 until it becomes empty, and then the printer automatically feeds media from the
next linked tray — tray 2.
By linking both trays, a single source with a capacity of 750 sheets is created.
If the same size media in each tray is loaded, make sure the media is all the same type in order to
link the trays.
Once the selected trays are loaded with the same size and type of media, select the same Paper
Type setting in the Paper Menu for these sources.
To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do
not have the same type of media when they are linked, a job could mistakenly print on the wrong
paper type.
Using the duplex function (two-sided printing)
Duplex printing (or two-sided printing) allows printing on both sides of a sheet of paper. Printing on
both sides of paper reduces printing costs.
Media capacities
Legend
✓ — supported
✘— unsupported
Media type 550-sheet
tray Multipurpose
feeder
Optional
high
capacity
feeder Optional
finisher bin 1 Optional
finisher bin 2
Paper 550 sheets* 100 sheets* 3000 100 1000
Card stock 40 sheets** 11 ✘100 ✘
Paper labels 40 11 ✘30 ✘
Vinyl labels ✘11 ✘30 ✘
Transparencies 20 7 ✘50 ✘
Envelopes ✘10 of Com 10 ✘10 ✘
* Based on 20 lb paper.
** 30 sheets of 90 lb card stock or 25 sheets of 110 lb
card stock.
Using the duplex function (two-sided printing)
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Using the duplex function (two-sided printing)
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For sizes that are acceptable for duplex printing, see Media sizes and support.
Select Duplex from the printer driver to print individual duplex jobs.
Duplex printing on letterhead
When duplex (two-sided) printing on letterhead from the trays, load it with the logo face-up and
entering the printer first.
Using Duplex Bind
When Duplex Bind printing is selected in the printer driver or Duplex Bind in the Finishing Menu,
either long edge or short edge binding must be selected, which are the values for this setting. The
purpose of Duplex Bind is to define the way duplexed pages are bound, and how the printing on the
back of the sheet (even-numbered pages) is oriented in relation to the printing on the front (odd-
numbered pages).
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The two values for Duplex Bind are:
Avoiding jams
Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-
free printing. See Identifying media sources and specifications for more information.
Note: Try a limited sample of any print media you are considering using with the printer
before purchasing large quantities.
By selecting the appropriate print media and loading it properly, you can avoid most jams. See
Loading standard trays and optional trays, Loading the multipurpose feeder, or Loading the
high capacity feeder for detailed tray loading instructions.
Long Edge*
The asterisk (*)
indicates this is
the factory
default setting.
Assumes binding along the long end of the page (left edge for portrait
orientation and top edge for landscape orientation). The following
illustration shows long-edge binding for portrait and landscape pages:
Short Edge Assumes binding along the short edge of the page (top edge for portrait
orientation and left edge for landscape orientation). The following
illustration shows short-edge binding for portrait and landscape pages:
Binding
Binding
Back of
sheet Front of
next sheet
Portrait
Back of sheet
Front of next
sheet
Portrait
Landscape
Back of
sheet
Front of
next sheet
Back of
sheet Front of
next sheet
Binding
Binding
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The following hints can help you avoid jams:
•Use only recommended print media.
•Do not overload the print media sources. Make sure the stack height does not exceed the
maximum height indicated by the stack line on the labels in the sources.
•Do not load wrinkled, creased, damp, or curled print media.
•Flex, fan, and straighten print media before you load it. If jams do occur with print media, try
feeding one sheet at a time through the multipurpose feeder.
•Do not use print media that you have cut or trimmed yourself.
•Do not mix print media sizes, weights, or types in the same print media source.
•Make sure the recommended print side is loaded in the source according to your simplex or
duplex needs.
•Keep print media stored in an acceptable environment. See Storing media.
•Do not remove trays during a print job.
•Push all trays in firmly after loading them.
Make sure the guides in the trays are properly positioned for the size of print media you have loaded.
Make sure the guides are not placed too tightly against the stack of print media.
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7Maintaining the printer
Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are
covered in this chapter.
If several people are using the printer, you may want to designate a key operator to do the setup and
maintenance of your printer. Refer printing problems and maintenance tasks to this key operator.
In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies
Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com
or contact the place where you bought your printer.
Contact the place where you bought your printer for information about authorized supplies dealers in
your area.
Storing supplies
Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their
original packaging until you are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity (above 80%)
•Salty air
•Corrosive gases
•Heavy dust
Determining the status of supplies
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Determining the status of supplies
The printer operator panel alerts you once a supply item or maintenance is required. You can also
view the status of supplies in your printer on the operator panel unless the printer is printing or in a
busy state. The header or gray area at the top of the display will indicate the printer is Ready and lets
you know if any trays are low. Selecting Status / Supplies on the display will open the Status /
Supplies screen where you can view the status of the various trays and open the supplies screen to
view the current status of your toner cartridge.
Conserving supplies
Several settings in your application software or on the display let you conserve toner and paper. For
more information on changing these settings, refer to the Menus and Messages Guide.
Supply Menu selection item What the setting does
Toner Toner Darkness in the
Defaults Æ Quality Menu Lets you adjust the level of toner released on a sheet of print
media. The values range from 1 (lightest setting) to
5 (darkest setting).
Color toner
and color
photodevel
opers
Black Only Print Mode in
the Defaults Æ Quality
Menu
Prints black only to conserve your color print supplies.
Color toner Color Saver in the
Defaults Æ Quality Menu Prints colors less vividly to conserve your color toner.
Ready. Tray 1 Low, Tray 2 Low… Status / Supplies
Ready
Tray 1 Low
View Supplies
Status / Supplies
Held Jobs
View Supplies
Toner Low
Staples OK
Ordering supplies
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Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark
Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at
www.lexmark.com or contact the place where you bought your printer.
To order supplies, contact the place where you bought your printer for more information.
Ordering a toner cartridge
When the [color] Low message appears, you should order a new print cartridge. You can print a
few hundred pages after the [color] Low message comes on. You need to have a new cartridge
available when the current one no longer prints satisfactorily.
Note: Be sure to shake your new print cartridge before installing it into the printer, to
maximize its yield.
The recommended print cartridges specifically designed for your printer are:
For information about the print cartridges available for your printer, contact the place where you
bought your printer.
Print media Multipage Print in the
Defaults Æ Finishing Menu Causes the printer to print the two or more page images on one
side of a sheet. Values for Multipage Print are 2 Up, 3 Up, 4 Up, 6
Up, 9 Up, 12 Up, and 16 Up. Combined with the duplex setting,
Multipage Print lets you print up to 32 pages on one sheet of
paper (16 images on the front and 16 on the back).
Duplex in the Defaults Æ
Finishing Menu Duplex printing is available when you attach the optional duplex
unit. It lets you print on both sides of a sheet of paper.
Use your software
application or printer driver
to send a Verify Print job.
Lets you examine the first copy of a multiple-copy job to be sure it
is satisfactory before you print the other copies. If the job is
unsatisfactory, you can cancel the job.
See Printing and deleting held jobs for more information about
a Verify Print job.
Part number Description Average yield1
C9202CH Cyan toner cartridge 14,000 pages
C9202MH Magenta toner cartridge 14,000 pages
C9202YH Yellow toner cartridge 14,000 pages
C9202KH Black toner cartridge 15,000 pages
1 At approximately 5% coverage.
Supply Menu selection item What the setting does
Ordering supplies
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Maintaining the printer
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When the message Replace Black and Oil Coating Roll appears, the black cartridge is empty.
Replace both the black toner cartridge and the oil coating roll. Order Lexmark part number C92035X
to replace the oil coating roll.To order an oil coating roll, contact the place where your bought your
printer for more information.
Maintenance kits
Maintenance appears on the display after 300,000 pages to let you know it is time to replace printer
maintenance items. Order maintenance kits when Maintenance first appears on the display, or when
Fuser Life Warning or Transfer Belt Life Warning appear. Replace the items when
Replace Fuser or Replace Transfer Belt appear. While each can be replaced separately, both
the transfer belt and the fuser should be replaced when Maintenance appears on the display. Each
kit contains all the items necessary to replace either the transfer belt or the fuser. See the following
table for the maintenance kit part number for your specific printer.
For information about maintenance kits available for your printer, contact the place where you bought
your printer.
Ordering a black photodeveloper or color photodevelopers
We recommend ordering new photodevelopers when Black Photo Dev Life Warning or Color
Photo Dev Life Warning appears on the display.
Note: When replacing color photodevelopers, it is important to replace all four color
photodevelopers at once.
Order Lexmark part number C92030X for black or C92034X for color photodevelopers.To order
photodevelopers, contact the place where your bought your printer for more information.
Finisher
For information on finisher maintenance and ordering finisher supplies, refer to the Finisher Setup
and Users Guide that came with your finisher.
Maintenance kits Part numbers
Transfer belt 56P2652
Fuser 56P2650 (110 V)
56P2651 (220 V)
Cleaning the LEDs
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Cleaning the LEDs
If you are experiencing print quality problems such as voids, light streaks, or light print, you may need
to clean the LEDs inside the top cover.
1Open the top cover.
aOpen the front door.
bRotate the top cover locking lever to the left.
Cleaning the LEDs
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Maintaining the printer
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cPush up on the right top cover locking button and at the lift points shown below.
dLift the top cover until it stops.
Cleaning the LEDs
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2Remove all photodevelopers and toner cartridges.
Warning: Exposing the photodeveloper to light for prolonged periods of time can damage it.
Do not expose the photodeveloper to light for more than ten minutes. Fingerprints
can affect the performance of the photodeveloper. Avoid touching the
photodeveloper anywhere except the handles.
Warning: The toner inside the toner cartridges can soil clothing. Do not clean clothing soiled
with toner in hot water; this permanently adheres the toner to the clothing. Use cold
water to remove toner that has soiled clothing.
3Wipe the glass lenses of all four LED heads with a clean, dry cloth or tissue paper.
Closing the top cover
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4Reinstall all toner cartridges.
CAUTION: Before closing the top cover make sure everyone is away from the printer and the
area under the cover is free of hands, clothing, and other items.
5Close the top cover and the front door.
Closing the top cover
CAUTION: Before closing the top cover make sure everyone is away from the printer and the
area under the cover is free of hands, clothing, and other items.
1Place both hands on the top cover as shown.
2Press down firmly until the top cover clicks into place.
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3Rotate the top cover locking lever to the right.
Note: If you cannot rotate the locking lever, the cover is not fully closed. Open the top
cover and press down firmly until the top cover clicks into place.
4Close the front door.
CAUTION: An optional drawer weighs 18.5 kg (40.8 Ib.). Have someone help when lifting.
Clearing jams
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8Clearing jams
By carefully selecting print media and loading it properly, you should be able to avoid most paper
jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the
steps outlined in this section.
To resolve the paper jam messages, you must clear the entire paper path and then press to clear
the message and resume printing. The printer prints a new copy of the page that jammed if Jam
Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.
Identifying jams
When the printer jams, the appropriate jam message will be displayed on the printer operator panel.
If you select Show Areas on the operator panel, you can view one or more images to help you clear
the jam.
See the diagram on page 115 for an overview of the paper path and areas where jams may occur.
The path varies depending on the paper source and output bins.
Show Areas
Show Duplex
Show Fuser
Show Finisher
23<x> Paper Jam,
3 pages jammed
Continue
Show Areas
1. Open
manual feed
door.
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Identifying jam areas
The following illustration shows the path that print media travels through the printer. The path varies
depending on the input sources you are using.
200 Paper Jam
Check Areas A,B
241 Paper Jam
240 Paper Jam
242 Paper Jam
243 Paper Jam
244 Paper Jam
249 Paper Jam
200 Paper Jam
Check Areas C
200 Paper Jam
Check Area F
200 Paper Jam
Check Area E
200 Paper Jam
Check Area D
T 3/T 5
(depending on
configuration)
T 1
T 2
T 3
T 4
Understanding jam messages
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Clearing jams
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Understanding jam messages
The following table lists the jam messages that can occur and the action necessary to clear the
message. The jam message indicates the area where the jam occurred. However, it is best to clear
the entire paper path to ensure you have cleared all possible jams.
200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-
5, MPF)
This message identifies the areas (A–F, MPF, or T1–T5) you need to check to remove the paper or to
clear the message. The display alternates between 200 Paper Jam <x> Pages Jammed and
Check Areas A-F., T1-5, MPF:
Note: If there is a paper jam when you turn the printer on, the second line of the 200
Paper Jam message is blank. To resolve the message, you must clear all paper
from the paper path.
Jam message Jam message
Check Areas A,B Check Area F
Check Area C Check MPF
Check Area D Check T1–T4
Check Area E Check T5
200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
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Check Areas A,B
This message indicates a paper jam in the transfer belt, fuser, or output roller area. To clear areas A–
B:
1Complete the steps to open the top cover.
Note: If you need instructions on how to open the top cover, see Open the top cover..
Warning: Never touch the photodeveloper drum on the underside of the toner cartridge.
Note: The paper may be covered with unfused toner, which can stain garments.
2Remove any paper on the transfer belt.
If the paper source was the multipurpose feeder, check the area between the multipurpose
feeder and the transfer belt.
Warning: Do not use any pointed objects to remove the paper. This could cause permanent
damage to the transfer belt.
Photodeveloper
Transfer belt
200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
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3Check the fuser area and top cover for additional jams.
If there is no jam in the fuser area or top cover, close the top cover and front door, and then
press . If a jam is present, continue with step 4.
Note: If you need instructions on how to close the top cover, see Closing the top cover.
4Grasp the fuser handles, then press the fuser release buttons with your thumbs.
CAUTION: The fuser may be hot. Let it cool before touching it.
5Lift the fuser up and out of the printer. Set it on a clean, flat surface.
6Open the standard tray and remove the green fuser screwdriver.
7Loosen the 2 red screws.
8Grasp the green tab and open the fuser access door.
9Remove the jam.
10 Replace the fuser.
11 Replace the fuser screwdriver and close the tray.
12 Check the top cover for additional jams.
If there is no jam in the top cover, close the top cover and front door. If a jam is present,
continue with step 13.
13 Remove the jam from the top cover.
14 Close the top cover and the front door.
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15 Open the jam access door on the left side of the printer.
16 Remove any paper inside the printer.
17 Close the jam access door.
To prevent additional paper jams, make sure both sides of the door are closed.
18 Press .
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Check Area C
Jams that cause a Check Area C message require opening the duplex jam access door. If you are
printing on small paper, the following steps may not clear the jam. See Removing small size paper
from the duplex unit.
1Open the duplex jam access door on the right side of the printer.
2Remove the jam.
3Press .
If the paper jam message continues, check and clear all paper from the paper path.
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Check Area D
This message indicates a paper jam in the duplex unit area. To clear area D:
1Open the duplex jam access door on the right side of the printer.
2Gently pull out the duplex unit.
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3Turn the paper forwarding dial counterclockwise.
If the paper advances out of the duplex unit, remove the jam and go to step 7. If the paper
does not advance, go to step 4.
4Open the duplex unit covers.
5Remove the jam.
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6Close the duplex unit covers.
7Push the duplex unit until it stops.
8Close the access door.
9Press .
If the paper jam message continues, check and clear all paper from the paper path.
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Removing small size paper from the duplex unit
When printing on both sides of A5 or other small size paper, you may need to partially remove the
duplex unit to clear the jam.
1Turn off the printer.
2Open the duplex unit door.
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3Loosen the two screws shown.
4Pull out the duplex unit far enough to see the duplex unit inlet.
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5Remove jam from the duplex unit inlet.
6Slide the duplex unit in.
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7Align the thumbscrews on the duplex unit with the holes in the printer.
8Tighten the thumbscrews to secure the duplex unit.
9Close the duplex unit door.
10 Press .
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CheckAreaE
This message indicates a jam in the top, middle, or bottom optional drawer paper path area.
Note: If you have a high capacity feeder, pull the feeder away from the printer.
1Open the jam access door on the top optional drawer.
2Remove the jam.
3Close the jam access door.
4Repeat these steps for jams in the middle and bottom drawers.
5Press . If the paper jam message continues, check and clear all paper from the paper
path.
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CheckAreaF
1Pull the high capacity feeder away from the printer.
2Open the jam access door on the top optional drawer.
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3Remove any jams.
4Close the jam access door.
5Slide the high capacity feeder until the feeder locks to the docking frame.
When the feeder is in the correct position, you hear a click.
6Press .
If the paper jam message continues, check and clear all paper from the paper path.
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240 Paper Jam Check MP Feeder
1Slowly pull the jam straight out of the multipurpose feeder, except when feeding banner
paper (11.69 X 36 in.). Clear banner paper jams only in the paper feed direction.
If the paper will not come out, proceed with step 2.
2Open the top cover.
3Remove the paper on the transfer belt.
Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of
the transfer belt or placing items on it may cause damage.
4Close the top cover.
5Press .
Transfer belt
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24<x> Paper Jam Check Tray <x>
Jams in five areas result in a 24<x> Paper Jam message, where x represents the tray number
where the jam has occurred. Paper jam messages 241–244 indicate a jam has occurred in one of
the paper trays. A 249 Paper Jam Check Tray <x> message indicates a jam has occurred in the
high capacity feeder. See Identifying jam areas for tray numbering.
241-244 Paper Jam
1Pull out the tray indicated on the display.
2Remove any wrinkled or creased paper.
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3Close the tray.
4Press .
If the paper jam message continues, check and clear all paper from the paper path.
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249 Paper Jam Check Tray <x>
A 249 Paper Jam Check Tray <x> message indicates a jam has occurred in the high capacity
feeder.
Note: If you have an optional printer cabinet, the high capacity feeder will be identified as
tray 3.
1Open the top cover.
2Remove the jam.
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3Close the top cover.
4Press .
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9Administrative Support
Disabling operator panel menus
Since many people could be using the printer, an administrator may choose to lock the operator
panel menus to keep others from changing menu settings from the operator panel.
To disable the operator panel menus so that changes cannot be made to the printer default settings:
1Turn the printer off.
Note: Disabling the operator panel menus does not prevent access to Print and Hold
functionality.
2Press and hold and while turning the printer on.
3Release the buttons when you see a clock.
CONFIG MENU appears on the first line of the display.
4Press until the appears next to Panel Menus.
5Press .
6Press until the appears next to Disable.
7Press .
The following messages appear briefly: Submitting Selection and Disabling Menus.
The operator panel returns to Panel Menus.
8Press until the appears next to Exit Config Menus.
Press . Activating Menu Changes appears. The menus are disabled.
Resetting the Printer appears briefly followed by a clock. The operator panel then
returns to Ready.
Enabling operator panel menus
1Turn the printer off.
2Press and hold and while turning the printer on.
3Release the buttons when you see a clock.
CONFIG MENU appears on the first line of the display.
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4Press until the appears next to Panel Menus.
5Press .
6Press until the appears next to Enable.
7Press .
The following messages appear briefly in succession; Submitting Selection and
Enabling Menus.
The operator panel returns to Panel Menus.
8Press until the appears next to Exit Config Menus.
9Press . Activating Menu Changes appears. The menus are enabled.
Resetting the Printer appears briefly followed by a clock. The operator panel then
returns to Ready.
Restoring factory default settings
When you first enter the printer menus from the operator panel, you may notice an asterisk (*) to the
left of a value in the menus. This asterisk indicates the factory default setting. These settings are the
original printer settings. (Factory defaults may vary for different regions.)
When you select a new setting from the operator panel, Submitting Selection appears. When
the Submitting Selection message disappears, an asterisk appears next to the setting to identify it as
the current user default setting. These settings are active until new ones are stored or the factory
defaults are restored.
To restore the original printer factory default settings:
Warning: All downloaded resources (fonts, macros, and symbol sets) in printer memory
(RAM) will be deleted. (Resources residing in flash memory or on the optional hard
disk remain unaffected.)
1Make sure the printer is on and Ready appears on the display.
2Press on the operator panel.
3Press until the appears next to Settings.
4Press .
5Press until the appears next to Setup Menu.
6Press .
7Press until the appears next to Factory Defaults.
8Press .
9Press until the appears next to Restore Now.
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10 Press .
The message Restoring Factory Defaults appears, followed by the Ready message.
When you select Restore:
•No other button actions are available on the operator panel while Restoring Factory
Defaults appears.
•All menu settings return to the factory default values, except:
–The operator panel Display Language setting in the Setup Menu.
–All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu.
Adjusting Power Saver
To adjust the Power Saver setting:
1Make sure the printer is on and Ready appears on the display.
2Press on the operator panel.
3Press until the appears next to Settings.
4Press .
5Press until the appears next to Setup Menu.
6Press .
7Press until the appears next to Power Saver.
8Press .
9Using the numeric pad or the right and left arrows on the operator panel, enter the number of
minutes for the printer to wait before entering Power Saver.
The settings available range from 1–240 minutes. If you want to turn Power Saver off, see
Disabling Power Saver on page 139.
10 Press .
Submitting Selection appears.
Note: You can also adjust the Power Saver setting by issuing a Printer Job Language
(PJL) command. For more information, see the Technical Reference available on
our Lexmark Web site at www.lexmark.com.
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Disabling Power Saver
Disabling Power Saver is 2 step process. First, you must turn the variable on, then select the
variable. To disable Power Saver:
1Turn the printer off.
2Press and hold and while turning the printer on.
3Release the buttons when you see a clock.
CONFIG MENU appears on the first line of the display.
4Press until the appears next to Energy Conserve.
5Press .
6Press until the appears next to Off.
Submitting Selection appears.
The operator panel returns to Energy Conserve.
7Press until the appears next to Exit Config Menus.
8Press .
Resetting the Printer appears briefly followed by a clock. The operator panel then
returns to Ready.
9Make sure Ready is displayed.
10 Press on the operator panel.
11 Press until the appears next to Settings.
12 Press .
13 Press until the appears next to Setup Menu.
14 Press .
15 Press until the appears next to Power Saver.
16 Press .
17 Use either the numeric keypad or the right and left arrows to enter 0 (zero). Disabled
appears.
18 Press .
Submitting Selection appears. Power Saver is now disabled.
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Encrypting the disk
Warning: All resources on the hard disk will be deleted. (Resources residing in flash memory
or in RAM remain unaffected.)
Note: This setting is only available when a hard disk is installed.
1Turn the printer off.
2Press and hold and while turning the printer on.
3Release the buttons when you see a clock.
CONFIG MENU appears on the first line of the display.
4Press until the appears next to Disk Encryption.
5Press .
6Press until the appears next to Enable.
7Press .
8Contents will be lost. Continue? appears. Press until the appears next to
Yes.
9Press . The Encrypting Disk progress bar appears.
10 When disk encryption has finished, click the back arrow.
11 Press until the appears next to Exit Config Menu.
12 Press .
To disable disk encryption:
1Turn the printer off.
2Press and hold and while turning the printer on.
3Release the buttons when you see a clock.
CONFIG MENU appears on the first line of the display.
4Press until the appears next to Disk Encryption.
5Press .
6Press until the appears next to Disable.
7Press .
8Contents will be lost. Continue? appears. Press until the appears next to
Yes.
9Press . The Encrypting Disk progress bar appears.
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10 When disk encryption has finished, click the back arrow.
11 Press until the appears next to Exit Config Menu.
12 Press .
Setting security using the Embedded Web Server (EWS)
You can enhance the security of network communications and device configuration by using the
advanced security options. These features are available through the Web page of the device.
Setting the system password
Setting the system password protects configuration of the Embedded Web Server. A system
password is also required for Secure mode and confidential communication with MVP.
To set the system password:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http: //ip_address/.
2Click Configuration.
3Under Other Settings, click Security.
4Click Create Password, if one has not been set previously. If a password has been set
before, click Change or Remove Password.
Using the secure Embedded Web Server
The SSL (Secure Sockets Layer) allows for secure connections to the Web server within the print
device. You can connect to the Embedded Web Server more securely by connecting to the SSL port
instead of the default http port. The SSL port connection will encrypt all Web server network
communications between the PC and the printer. To connect to the SSL port:
Open your Web browser. In the address line, enter the IP address of the printer you want to configure
using the format: https: //ip_address/.
Supporting SNMPv3 (Simple Network Management Protocol version
3)
SNMPv3 protocol allows for encrypted and authenticated network communications. It also lets the
administrator select a desired level of security. Prior to use, at least one user name and password
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must be established from the settings page. To configure for SNMPv3 through the Embedded Web
Server of the printer:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click SNMP.
SNMPv3 authentication and encryption has three levels of support:
•No authentication and no encryption
•Authentication with no encryption
•Authentication and encryption
Note: Only the selected level and higher may be used to communicate.
Supporting IPSec (Internet Protocol Security)
IP Security protocol provides authentication and encryption of communications at the network layer
allowing all application and network communications over the IP protocol to be secure. IPSec can be
set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec
through the Embedded Web Server:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click IPSec.
Two types of authentication are supported for IPSec:
•Shared Key Authentication-Any ASCII phrase shared among all the participating hosts.
This is the easiest way to configure when only a few hosts on the network use IPSec.
•Certificate Authentication-Allows any hosts or subnet of hosts to authenticate for IPSec.
Each host must have a public/private key pair. Validate Peer Certificate is enabled by default,
requiring each host to have a signed certificate and the certificate authority certificate must
be installed. Each host must have its identifier in the Subject Alternate Name of the signed
certificate.
Note: After a device is configured for IPSec with a host, IPSec is required for any IP
communication to take place.
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Using Secure mode
You can configure the TCP and UDP ports to one of three modes:
•Disabled-Never allows network connections to this port.
•Secure and Unsecure-Allows the port to remain open, even in Secure mode.
•Unsecured Only-Allows the port to only open when the printer is not in Secure mode
Note: A password must be set to enable Secure mode. Once enabled, only the ports set
to Secure and Unsecure will be open.
To configure the Secure mode for TCP and UDP ports from the Embedded Web Server:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click TCP/IP Port Access.
Note: Disabling ports will disable function on the printer.
Using 802.1x Authenticating
802.1x port authentication allows the printer to join networks that require authentication before
allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access)
feature of an optional internal wireless print server to provide WPA-Enterprise security support.
Support for 802.1x requires the establishment of credentials for the printer. The printer must be
known to the Authentication Server (AS). The AS will allow network access to devices presenting a
valid set of credentials which typically involves a name/password combination and possibly a
certificate. The AS will allow network access to printers presenting a valid set of credentials. You can
manage the credentials by using the Embedded Web Server of the printer. To use certificates as part
of the credentials:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click Certificate Management.
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To enable and configure 802.1x on the Embedded Web Server after installing the required
certificates:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click 802.1x Authentication.
Note: If an optional internal wireless print server is installed, click Wireless instead of
802.1x Authentication.
Locking the operator panel menus
Operator Panel Menu Lockout lets you create a PIN number and choose specific menus to lock.
Each time a locked menu is selected, the user will be prompted to enter the correct PIN at the
operator panel. The PIN does not affect any access through the EWS. To lock operator panel menus:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Security.
4Click Menu Lockout Setup.
Printing Lockout
Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the
printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on
the operator panel. You can assign a PIN through the Web page of the device.
Note: This setting is only available when a hard disk is installed.
Note: Back channel data will be processed while the printer is locked. Reports such as
user or event logs can be retrieved from a locked printer.
To set Printing Lockout:
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Security.
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4Click Printer Lockout PIN.
Confidential Print Setup
Confidential Print Setup lets you designate a maximum number of PIN entry attempts and set an
expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of
that user’s print jobs are deleted. When a user has not printed their jobs within a designated time
period, the print jobs are deleted. To activate Confidential Print Setup:
Note: This feature is only available on network models.
1Open your Web browser. In the address line, enter the IP address of the printer you want to
configure using the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Security.
4Click Confidential Print Setup.
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10 Troubleshooting
Online technical support
Technical support is available on our Lexmark Web site at www.lexmark.com.
Calling for service
When you call for printer service, describe the problem you are experiencing, the message on the
display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. Refer to the label on the inside top front
cover of the printer for this information.
The serial number is also listed on the menu settings page. See Printing the menu settings page
on page 60 for more information.
For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/
regions, refer to the numbers listed on the drivers CD.
Note: When calling for service, call from the location of the printer.
Checking an unresponsive printer
If your printer is not responding, first make sure:
•The power cord is plugged into the printer and a properly grounded electrical outlet.
•The electrical outlet is not turned off by any switch or breaker.
•The printer is not plugged into any surge protectors, uninterrupted power supplies, or
extension cords.
•Other electrical equipment plugged into the outlet is working.
•The printer is turned on.
•The printer cable is securely attached to the printer and the host computer, print server,
option, or other network device.
Once you have checked each of these possibilities, turn the printer off and back on. This often fixes
the problem.
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Printing multi-language PDFs
Symptom Cause Solution
Some documents do
not print. The documents
contain unavailable
fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog box appears.
3Check the Print as image box.
4Click OK.
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Solving printing problems
Symptom Cause Solution
The operator panel
display is blank or
displays only
diamonds.
The printer self test
failed. Turn the printer off, wait about 10 seconds, and turn the
printer back on.
If the Performing Self Test and Ready messages do
not appear, turn the printer off and call for service.
Jobs do not print. The printer is not
ready to receive data. Make sure Ready or Power Saver appears on the display
before sending a job to print. Press to return the printer
to the Ready state.
The specified output
bin is full. Remove the stack of paper from the output bin, and then
press .
The specified tray is
empty. Load paper in the tray.
You are using the
wrong printer driver or
are printing to a file.
• Verify you are using the printer driver associated with
your printer.
• If you are using a USB port, make sure you are running
Windows 98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer driver.
Your MarkNet print
server is not set up
properly or is not
connected properly.
Verify that you have properly configured the printer for
network printing.
Refer to the drivers CD or to our Lexmark Web site for
information.
You are using the
wrong interface cable,
or the cable is not
securely connected.
Make sure you are using a recommended interface cable.
Make sure the connection is secure.
Held jobs do not
print. A formatting error has
occurred. • Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory by scrolling through
the list of held jobs and deleting others you have sent to
the printer.
The printer has
insufficient memory.
The printer has
received invalid data. Delete the job.
Job takes longer
than expected to
print.
The job is too
complex. Reduce the complexity of your print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Page Protect is set to
On. Set Page Protect to Off from the Setup Menu.
For more information, refer to the Menus and Messages
Guide.
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Job prints from the
wrong tray or on the
wrong paper or
specialty media.
The operator panel
menu settings do not
match the media
loaded in the tray.
Make sure the Paper Size and Paper Type specified in the
printer driver match the paper size and type in the tray.
Incorrect characters
print. You are using an
incompatible parallel
cable.
If you are using a parallel interface, make sure you are
using an IEEE 1284-compliant parallel cable. We
recommend Lexmark part number 1329605 (10 ft) or
1427498 (20 ft) for the standard parallel port.
The printer is in Hex
Trace mode. If Ready Hex appears on the display, you must exit Hex
Trace mode before you can print your job. Turn the printer
off and back on to exit Hex Trace mode.
Tray linking does not
work. Tray linking is not
configured properly. • Make sure both the size and type of media are the same
in both trays.
• Make sure the paper guides in the trays are set for the
correct size media.
• Make sure the menu values for both size and type are set
correctly in the Paper Menu.
• See Linking trays on page 75 or refer to the Menus and
Messages Guide for more information.
Large jobs do not
collate. Collate is not set to
On. Set Collation to On in the Finishing Menu or through the
printer driver.
Note: Setting Collation to Off in the driver overrides the
setting in the Finishing Menu.
Refer to the Menus and Messages Guide for more
information.
The job is too
complex. Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
The printer does not
have enough memory. Add printer memory or an optional hard disk.
Unexpected page
breaks occur. The job has timed out. Set Print Timeout to a higher value from the Setup Menu.
Refer to the Menus and Messages Guide for more
information.
Symptom Cause Solution
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Solving option problems
If an option does not operate correctly after it is installed or if it quits working:
•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the
problem, unplug the printer, and check the connection between the option and printer.
•Print the menu settings page and check to see if the option is listed in the Installed Options
list. If the option is not listed, reinstall it. See Printing the menu settings page on page 60
for more information.
•Make sure the option is selected in the software application you are using.
For Macintosh computer users: Make sure the printer is set up in Chooser.
The following table lists printer options and suggested corrective actions for related problems. If the
suggested corrective action does not fix the problem, call your service representative.
Option Action
Drawers • Make sure the connection between drawers and the printer is secure.
• Make sure the print media is loaded correctly.
Duplex unit Make sure the connection between the duplex unit and the printer is secure. If the
duplex unit is listed on the menu settings page, but print media jams when it
enters or exits the duplex unit, the printer and duplex unit may not be properly
aligned.
Finisher • Make sure the connection between the finisher and the printer is secure. If the
finisher is listed on the menu settings page, but print media jams when it exits
the printer and enters the finisher, it may not be properly installed. Reinstall the
finisher.
• Make sure you are using a print media size compatible with your optional
output bins. See Media sizes and support.
Flash memory Make sure flash memory is securely connected to the printer system board.
Hard disk with
adapter Make sure the hard disk is securely connected to the printer system board.
Infrared adapter If infrared communication stops or does not occur, make sure:
• The distance between the two infrared ports is 1 meter
(39 in.) or less. If communication does not occur between ports, move the ports
closer together.
• Both ports are stable.
• The computer and the printer are on a level surface.
• The angle of communication between the two infrared ports is within 15
degrees of either side of an imaginary line drawn between the two infrared
ports.
• No bright light, such as direct sun light, is interfering with communication.
• No objects are placed between the two infrared ports.
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Internal print
server • Make sure the internal print server (also called an internal network adapter or
INA) is securely connected to the printer system board.
• Make sure you are using the correct cable, that it is securely connected, and
the network software is correctly set up.
Refer to the drivers CD that shipped with your printer for more details.
High capacity
feeder See Solving high capacity feeder problems on page 152.
Printer memory Make sure printer memory is securely connected to the printer system board.
USB/Parallel
interface • Make sure the USB/parallel interface card is securely connected to the printer
system board.
• Make sure you are using the correct cable and that it is securely connected.
Option Action
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Solving high capacity feeder problems
Problem Solution
The paper tray does not raise when the
loading door is closed, or the paper tray
does not lower when the door is opened
and the paper tray button is pushed.
Check the following:
• The printer is properly attached to the high capacity feeder.
• The printer is powered on.
• The power cord is plugged firmly into the back of the high
capacity feeder.
• The power cord is plugged into an outlet.
• The outlet has power.
The paper tray lowers unexpectedly. Check to see if your printer is out of paper or has a jam.
More than one sheet of paper is fed or a
sheet is fed improperly. Remove the paper in the printer paper path, and check the stack
to ensure the paper has been loaded properly. Be sure to
remove the top and bottom sheets of each ream of paper that is
loaded.
A jam occurs.
Rubber feed rollers do not turn to advance
paper. Check the following:
• The power cord is plugged firmly into the back of the high
capacity feeder.
• The power cord is plugged into an outlet.
• The outlet has power
Consistent misfeeds or jams in the feeder. Try the following:
• Flex the paper.
• Turn the print media over.
Check the following:
• Feeder is properly installed.
• Paper is loaded correctly.
• Paper is not damaged.
• Paper meets specifications.
• Guides are positioned correctly for the paper size selected.
Service messages A service message indicates printer failure that may require
service.
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
If the error recurs, write down the error number, the problem, and
a detailed description. Call for service.
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Solving paper feed problems
Symptom Cause Solution
Paper frequently
jams. You are using paper that does
not meet the printer
specifications.
Use recommended paper and other specialty
media.
Refer to the Card Stock & Label Guide available on
our Lexmark Web site at www.lexmark.com for
detailed specifications.
See Avoiding jams for information that can help
prevent jams from occurring.
You have loaded too much
paper or too many envelopes. Make sure the stack of paper you load does not
exceed the maximum stack height indicated in the
tray or on the multipurpose feeder.
Guides in the selected tray are
not set to the appropriate
position for the size paper
loaded.
Move the guides in the tray to the correct position.
The paper has absorbed
moisture due to high humidity. Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing media for more information.
The Paper Jam
message remains
after you remove the
jammed paper.
You have not pressed Go or
have not cleared the entire
paper path.
Clear paper from the entire paper path, and then
press .
See Clearing jams for more information.
The page that
jammed does not
reprint after you
clear the jam.
Jam Recovery in the Setup
Menu is set to Off. Set Jam Recovery to Auto or On.
Refer to the Menus and Messages Guide for more
information.
Blank pages feed
into the output bin. An incorrect media type is
loaded in the tray being printed
from.
Load the correct type media for your print job, or
change the Paper Type to match the type of media
loaded.
Refer to the Menus and Messages Guide for more
information.
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Solving print quality problems
To help isolate print quality problems, print the Print Quality Test Pages.
1Turn the printer off.
2Press and . Hold them while you turn the printer on, and until the Performing Self
Test message appears.
Config Menu.appears.
3Press until Prt Quality Pgs appears, and then press .
The pages are formatted. The Printing Quality Test Pages message appears, then the
pages print. The message remains on the operator panel until all the pages print.
After the Print Quality Test Pages print, to exit the Config Menu:
4Press until Exit Config Menu appears, and then press to complete the
procedure.
The information in the following table may help you solve print quality problems. If these suggestions
still do not correct the problem, call for service. You may have a printer part that requires adjustment
or replacement.
Problem Action
Print is too light. • The toner may be low. To utilize the remaining toner, remove the cartridge by
gripping the handles with both hands. With the cartridge arrows pointing
downward, shake the print cartridge back and forth. Reinstall the cartridge
and then press .
• Change the Toner Darkness setting in the Quality Menu.
• If you are printing on an uneven print surface, change the Paper Weight and
Paper Texture settings in the Paper Menu.
• Verify the correct print media is being used.
Toner smears or print
comes off the page. • If you are printing on an uneven print surface, change the Paper Weight and
Paper Texture settings in the Paper Menu.
• Verify the print media is within the printer specifications. See Media
specifications for more details.
If the problem continues, contact the Lexmark Customer Support Center at
1-859-232-3000 or http://support.lexmark.com.
If the problem continues, turn the printer off and contact the place you bought
your printer.
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Toner appears on the back
of the printed page. Toner is on the transfer roll. To help prevent this, do not load print media that is
smaller than the page size of the job to be printed.
Open and close the printer top front cover to run the printer setup cycle and
clean the transfer roll.
Toner fog or background
shading appears on the
page.
• Check the print cartridge to make sure it is installed correctly.
• Replace the print cartridge.
Entire page is white. • Make sure the packaging material is removed from the print cartridge.
• Check the print cartridge to be sure it is installed correctly.
• The toner may be low. To utilize the remaining toner, remove the cartridge by
gripping the handles with both hands. With the cartridge arrows pointing
downward, shake the print cartridge back and forth. Reinstall the cartridge,
and then press .
Streaks appear on the
page. • The toner may be low. To utilize the remaining toner, remove the cartridge by
gripping the handles with both hands. With the cartridge arrows pointing
downward, shake the print cartridge back and forth. Reinstall the cartridge
and then press .
• If you are using preprinted forms, make sure the ink can withstand
temperatures of 212°C (414°F).
Problem Action
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Printing is too dark. Change the Toner Darkness setting in the Quality Menu. See the Menus and
Messages Guide on the publications CD for more information.
Note: Macintosh computer users should make sure the lines per inch (lpi)
setting is not set too high in the software application.
Characters have jagged or
uneven edges • Change the Print Resolution setting in the Quality Menu to 600 dpi, 1200 dpi
or 2400 IQ. Refer to the Menus and Messages Guide on the publications CD
for more settings information.
• If you are using downloaded fonts, verify the fonts are supported by the
printer, the host computer, and the software application.
Part or all of the page is
printed in black. Check the print cartridge to see if it is installed correctly.
The job prints, but the top
and side margins are
incorrect.
• Make sure the Paper Size setting in the Paper Menu is correct.
• Make sure the margins are set correctly in your software application.
Ghost images appear. • Make sure the Paper Type setting in the Paper Menu is correct.
• Replace the photoconductor kit.
Problem Action
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The Quality Menu operator panel options can be adjusted to help improve print quality. For more
information about these menu options, refer to the Menus and Messages Guide on the publications
CD.
In addition, the Enhance Fine Lines and Gray Correction options can be enabled to improve print
quality. These settings are available on the driver and on the printer Embedded Web Server (EWS)
interface. For more information about these options, refer to the driver help.
Gray background prints • The Toner Darkness setting may be too dark. Change the Toner Darkness
setting in the Quality Menu. See the Menus and Messages Guide on the
publications CD for more information.
• The toner cartridge may be defective. Replace the toner cartridge.
Some of the print is cut off
on the sides, top, or
bottom of the media.
Move the guides in the tray to the proper positions for the size loaded.
Print is skewed, or
inappropriately slanted.
Transparency print quality
is poor. • Use only transparencies recommended by the printer manufacturer.
• Make sure the Paper Type setting in the Paper Menu is set to Transparency.
Menu selection Purpose Values
Print Resolution Defines the number of dots printed
per inch (dpi). 2400 Image Quality*
Toner Darkness Lightens or darkens printed output
and conserves toner. 1–10 8* is the default setting.
Select a lower number to lighten
the printed output or save toner.
Brightness Adjusts the gray value of printed
objects. -6 – +6 0* is the default setting.
Contrast Adjusts the contrast of printed
objects. 0–5 0* is the default setting.
Driver option Purpose Values†
Enhance Fine
Lines A selection to enable a print mode
preferable for certain files
containing fine line detail, such as
architectural drawings, maps,
electronic circuit diagrams and
flow charts.
On In the driver, enable the check box.
Off* In the driver, disable the check
box.
† Values marked by an asterisk (*) are the factory default settings.
Problem Action
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Gray Correction Automatically adjusts the contrast
enhancement applied to images.
Note: Selecting this feature
disables the manual Brightness
and Contrast controls.
Auto* In the driver, enable the check box.
Off In the driver, disable the check
box.
Driver option Purpose Values†
† Values marked by an asterisk (*) are the factory default settings.
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Index
Numerics
550 sheet drawer 16
A
adjust paper tray 67
adjusting
Power Saver 138, 139
authorized supplies dealers 105
automatic size sensing 75, 100
automatic tray linking 75, 100
avoiding paper jams 78
B
Banner paper, printing on 76
binding, duplex 102
C
card stock
loading 67
card stock, guidelines 94
characteristics, media 87
letterhead 90
confidential jobs 62
entering a PIN 62
entering user name 62
sending 62
Configured models 16
D
disabling operator panel menus 136
downloadable fonts 85
duplex
binding 102
duplex (two-sided) printing
definition 100
from trays 102
selecting 102
Duplex Bind 102
duplex unit
printing definition 100
using 100
E
electrical emission statement 6
emission statement 6
enabling operator panel menus 136
envelope sizes
7 3/4 (Monarch) 96
F
FCC statement 6
folio size 65
fonts
downloadable 85
resident 79
symbol sets, PCL 6 emulation 84
G
guidelines
labels 93
media 87
paper
storing 78
printing letterhead 91
H
held jobs
confidential jobs 62
entering a PIN 62
entering user name 62
high capacity feeder
clearing jams in 132, 134
removing 52
successful printing in 78
J
jams
avoiding 78, 104
job 62
160
Index
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L
labels
guidelines 93
printer maintenance 93
letterhead 90
guidelines 90
loading
input tray 71
page orientation 91
printing 91
Lexmark Authorized Supplies Dealers 105
linking 75, 100
trays 75, 100
Linux 25, 37, 38
load line 67, 71
loading print media
card stock 67
letterhead
input tray 71
paper
input tray 67
multipurpose feeder 68
transparencies
input tray 67
M
Macintosh 34
maintaining the printer 105
ordering a print cartridge 107
maximum stack height 71
media
guidelines 87
letterhead 90
letterhead, printing 91
letterhead
guidelines 90
loading instructions based on source 91
sizes supported
7 3/4 (Monarch) 96
storing 94
transparencies, guidelines 91
media specifications
characteristics 87
sizes 95
types 98
weight 98
memory
Print and Hold function 62
multipurpose feeder
closing 72
guidelines 68
icons 69
print media
loading 71
transparencies 70
N
NetWare 38
network setup page 27
O
operator panel 27
disabling menus 136
enabling menus 136
ordering, print cartridge 107
P
paper
avoiding jams 78
letterhead 90
preprinted forms 90
recommended types 87
storing 78
unacceptable 89
paper tray adjustment 67
PCL emulation
resident fonts 79
PIN
entering at the printer 63
entering from the driver 62
for confidential jobs 62
PostScript emulation
resident fonts 79
Power Saver, adjusting 138, 139
preprinted forms 90
print and hold jobs 62
print cartridge
ordering 107
print media jams
avoiding 104
print media size window 68
Printing 57
printing
duplex
from trays 102
161
Index
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folio 65
on two sides
from trays 102
statement 65
Printing on banner paper 76
problems
incorrect characters print 149
job didn’t print 148
job prints 149
from wrong tray 149
on wrong paper or specialty media 149
large jobs do not collate 149
operator panel 148
blank 148
displays black diamonds 148
paper feed
blank pages in output bin 153
frequent jams 153
jammed page does not reprint 153
Paper Jam message remains after clearing
jam 153
print time seems long 148
tray linking does not work 149
unexpected page breaks 149
R
repeat print 64
reserve print 64
resident fonts 79
S
safety information 6
scalable fonts, resident 79
Sending a job to print 57
side guide 67
Size Sensing 65
sizes, media
7 3/4 (Monarch) 96
standard tray 16
statement size 65
storing
media 94
paper 78
supplies
maintenance kit 108
print cartridge 107
symbol sets, definition 84
T
toner
soiled clothing 111
transparencies
loading
input tray 67
tray linking 75, 100
U
unacceptable papers 89
UNIX 25, 37, 38
V
verify print 64
W
warranty 9
width guide 67
Windows 23, 29