Lexmark Optra 4069 Xxx Users Manual _mr.bk
2015-01-23
: Lexmark Lexmark-Optra-4069-Xxx-Users-Manual-269106 lexmark-optra-4069-xxx-users-manual-269106 lexmark pdf
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Lexmark OptraTM T
4069-XXX
• Table of Contents
• Start Diagnostics
• Safety and Notices
• Trademarks
• Index
• Manuals Menu
Lexmark and Optra are trademarks of
Lexmark International, Inc., registered
in the United States and/or other
countries.
4069-XXX
Edition: March 2001
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions; therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
later editions. Improvements or changes in the products or the programs described may
be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at
ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the
information you supply in any way it believes appropriate without incurring any obligation
to you. You can purchase additional copies of publications related to this product by
calling 1-800-553-9727. In other countries, contact your point of purchase.
Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
Other trademarks are the property of their respective owners.
© Copyright Lexmark International, Inc. 1999, 2001.
All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
P/N: 12G3794
4069-XXX
Contents
Notices and Safety Information . . . . . . . . . . . . . . . . . . . . . . . ix
Laser Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required For Service . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-3
1-4
1-4
1-5
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
User Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
User Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . 2-24
Symptom Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Charge Roll Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-29
Cover Open Switch/Cable Service Check . . . . . . . . . . . . 2-31
Dead Machine Service Check . . . . . . . . . . . . . . . . . . . . . 2-32
Duplex Option Service Check. . . . . . . . . . . . . . . . . . . . . . 2-35
Envelope Feeder Option Service Check . . . . . . . . . . . . . 2-38
Erase Lamp Service Check (010/212/414/616) . . . . . . . . 2-45
Fan Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
Fuser Solenoid Service Check . . . . . . . . . . . . . . . . . . . . . 2-50
Input Sensor Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-51
Input Tray(s) Option Service Check . . . . . . . . . . . . . . . . . 2-51
High Capacity Feeder Input Tray Service Check . . . . . . . 2-55
Main Drive Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-68
Operator Panel Service Check . . . . . . . . . . . . . . . . . . . . . 2-69
Options Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71
Output Bin Sensor Standard Tray Service Check . . . . . . 2-73
Output Expander Service Check . . . . . . . . . . . . . . . . . . . 2-74
High-Capacity Output Stacker Service Check . . . . . . . . . 2-79
5-Bin Mailbox Service Check . . . . . . . . . . . . . . . . . . . . . . 2-82
Paper Feed Service Check. . . . . . . . . . . . . . . . . . . . . . . . 2-88
Parallel Port Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-90
Contents iii
4069-XXX
Printhead Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-91
Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-92
Smart Cartridge Service Check . . . . . . . . . . . . . . . . . . . 2-105
Serial Port Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-106
Toner Sensor Service Check. . . . . . . . . . . . . . . . . . . . . 2-106
Transfer Roll Service Check . . . . . . . . . . . . . . . . . . . . . 2-107
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Disabling Download Emulations . . . . . . . . . . . . . . . . . . . . 3-3
Duplex Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Duplex Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Duplex Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Duplex Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Duplex Feed 1 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Duplex Feed 2 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Viewing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Clearing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Hardware Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
SDRAM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
ROM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Parallel Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Serial Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Input Tray Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Input Tray Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Output Bin Test - Standard Bin . . . . . . . . . . . . . . . . . . . . 3-15
Output Bin Feed Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Output Bin Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Output Bin X Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Base Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
5-Bin Mailbox Diverter Test . . . . . . . . . . . . . . . . . . . . . . . 3-18
Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Setting the Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Viewing the Permanent Page Count . . . . . . . . . . . . . . . . 3-20
iv Service Manual
4069-XXX
Maintenance Page Count . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Setting Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Restore EP Factory Defaults . . . . . . . . . . . . . . . . . . . . . . 3-22
Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Print Quality Test Pages. . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Print Test with RIP (Controller Board) Removed . . . . . . . 3-25
Printing Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . 3-26
Autocompensator Operation . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Autoconnect System, Paper Tray Options, Envelope Feeder and
Output Expander Operations . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Fuser Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Paper Feed Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-Sensitive Parts . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Duplex Motor Drive Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Fuser Solenoid Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Gap Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Printhead Assembly Adjustment. . . . . . . . . . . . . . . . . . . . . 4-4
Paper Alignment Assembly Adjustment . . . . . . . . . . . . . . . 4-5
Screw Identification Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Center Pan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Developer Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Duplex Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Duplex Front Cover Assembly . . . . . . . . . . . . . . . . . . . . . 4-19
Duplex Front Cover Door . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Duplex Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
EMC Shields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Engine Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Fuser Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Fuser Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Fuser Detack Fingers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Fuser Detack Housing Assembly . . . . . . . . . . . . . . . . . . . 4-32
Fuser Transfer Plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Fuser Envelope Conditioner Solenoid . . . . . . . . . . . . . . . 4-34
Fuser Narrow Media Sensor/Flag Assembly . . . . . . . . . . 4-35
Contents v
4069-XXX
Fuser Exit Sensor Flag Assembly . . . . . . . . . . . . . . . . . .
Fuser Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser Lower Exit Guide Assembly. . . . . . . . . . . . . . . . . .
High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . .
Integrated Tray Compensator Assembly . . . . . . . . . . . . .
Integrated Tray Compensator Pick Roll Assembly . . . . .
Interconnect Board Assembly . . . . . . . . . . . . . . . . . . . . .
Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . .
Main Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Drive Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multipurpose Tray/Lower Deflector Assembly . . . . . . . . .
Operator Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . .
Operator Panel Cable/Cover Open Switch Assembly . . .
Optional 250/500 Paper Tray Assembly . . . . . . . . . . . . .
Paper Alignment Assembly . . . . . . . . . . . . . . . . . . . . . . .
Paper Deflectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Input Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Size Sensing Board. . . . . . . . . . . . . . . . . . . . . . . .
Pick Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redrive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Cartridge Contacts . . . . . . . . . . . . . . . . . . . . . . . .
Toner Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer Roll Assembly . . . . . . . . . . . . . . . . . . . . . . . . . .
Upper Paper Deflector Assembly . . . . . . . . . . . . . . . . . .
Upper Front Cover Hinge Assembly . . . . . . . . . . . . . . . .
Upper Front Cover Interlock Switch Assembly . . . . . . . .
4-35
4-35
4-36
4-37
4-38
4-39
4-40
4-42
4-43
4-45
4-46
4-48
4-49
4-50
4-51
4-53
4-54
4-54
4-55
4-56
4-57
4-58
4-59
4-60
4-60
4-61
4-62
Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 5-1
High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Engine Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Fuser Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Interconnect Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Envelope Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Duplex Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Autoconnect - Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Output Expander Control Board . . . . . . . . . . . . . . . . . . . 5-20
High-Capacity Output Stacker Board. . . . . . . . . . . . . . . . 5-22
Preventive Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lubrication Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Service Manual
6-1
6-1
6-1
6-2
4069-XXX
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How To Use This Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . 7-1
Printer Serial Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Assembly 2: Frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 3: Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Assembly 4: Paper Feed (Autocompensator). . . . . . . . . . 7-14
Assembly 5: Paper Feed - Multipurpose Unit . . . . . . . . . . 7-16
Assembly 6: Paper Feed - Alignment . . . . . . . . . . . . . . . . 7-18
Assembly 7: Paper Feed - Output . . . . . . . . . . . . . . . . . . 7-20
Assembly 8: Integrated Paper Tray - 250 Sheet . . . . . . . 7-22
Assembly 9: Integrated Paper Tray - 500 Sheet . . . . . . . 7-24
Assembly 10: Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
Assembly 11: Developer Drive . . . . . . . . . . . . . . . . . . . . . 7-28
Assembly 12: Hot Roll Fuser . . . . . . . . . . . . . . . . . . . . . . 7-30
Assembly 13: Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34
Assembly 14: Charging . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36
Assembly 15: Electronics . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
Assembly 16: 250 Sheet Tray . . . . . . . . . . . . . . . . . . . . . 7-52
Assembly 17: 500 Sheet Tray . . . . . . . . . . . . . . . . . . . . . 7-58
Assembly 18: Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62
Assembly 19: Output Expander . . . . . . . . . . . . . . . . . . . . 7-68
Assembly 20: Envelope Feeder . . . . . . . . . . . . . . . . . . . . 7-72
Assembly 21: High Capacity Feeder . . . . . . . . . . . . . . . . 7-76
Assembly 22: Kiosk - Vertical Paper Adapter. . . . . . . . . . 7-90
Assembly 23: Kiosk - Horizontal Paper Adapter. . . . . . . . 7-92
Assembly 24: High-Capacity Output Stacker . . . . . . . . . . 7-94
Assembly 25: 5-Bin Mailbox . . . . . . . . . . . . . . . . . . . . . . 7-100
Assembly 26: Options . . . . . . . . . . . . . . . . . . . . . . . . . . 7-104
Assembly 27: Miscellaneous . . . . . . . . . . . . . . . . . . . . . 7-106
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Contents vii
4069-XXX
viii Service Manual
4069-XXX
Notices and Safety Information
Laser Notices
The following laser notice labels may be affixed to this printer as
shown:
Laser Advisory Label
Notices and Safety Information ix
4069-XXX
Class 1 Laser Statement Label
x Service Manual
4069-XXX
Laser Notice
The printer is certified in the U.S. to conform to the requirements of
DHHS 21 CFR Subchapter J for Class I (1) laser products, and
elsewhere is certified as a Class I laser product conforming to the
requirements of IEC 60825.
Class I laser products are not considered to be hazardous. The
printer contains internally a Class IIIb (3b) laser that is nominally a 5
milliwatt gallium arsenide laser operating in the wavelength region of
770-795 nanometers. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed
service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die
Anforderungen der Bestimmung DHHS (Department of Health and
Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1).
In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I,
der die Anforderungen der IEC (International Electrotechnical
Commission) 60825 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des
Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es
sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen
der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der
Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung
durch den Benutzer oder bei ordnungsgemäßer Wartung durch den
Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde,
Menschen keinesfalls erreicht.
Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux
provisions DHHS 21 CFR alinéa J concernant les produits laser de
Classe I (1). Pour les autres pays : cette imprimante répond aux
normes IEC 60825 relatives aux produits laser de Classe I.
Notices and Safety Information xi
4069-XXX
Les produits laser de Classe I sont considérés comme des produits
non dangereux. Cette imprimante est équipée d’un laser de Classe
IIIb (3b) (arséniure de gallium d’une puissance nominale de 5
milliwatts) émettant sur des longueurs d’onde comprises entre 770
et 795 nanomètres. L’imprimante et son système laser sont conçus
pour impossible, dans des conditions normales d’utilisation,
d’entretien par l’utilisateur ou de révision, l’exposition à des
rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser
Questa stampante è certificata negli Stati Uniti per essere conforme
ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di
classe 1 ed è certificata negli altri Paesi come prodotto laser di
classe 1 conforme ai requisiti della norma CEI 60825.
I prodotti laser di classe non sono considerati pericolosi. La
stampante contiene al suo interno un laser di classe IIIb (3b)
all’arseniuro di gallio della potenza di 5mW che opera sulla
lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema
laser e la stampante sono stati progettati in modo tale che le
persone a contatto con la stampante, durante il normale
funzionamento, le operazioni di servizio o quelle di assistenza
tecnica, non ricevano radiazioni laser superiori al livello della classe
1.
Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los
requisitos para los productos láser de Clase I (1) establecidos en el
subcapítulo J de la norma CFR 21 del DHHS (Departamento de
Sanidad y Servicios) y, en los demás países, reúne todas las
condiciones expuestas en la norma IEC 60825 para productos láser
de Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La
impresora contiene en su interior un láser de Clase IIIb (3b) de
arseniuro de galio de funcionamiento nominal a 5 milivatios en una
longitud de onda de 770 a 795 nanómetros. El sistema láser y la
impresora están diseñados de forma que ninguna persona pueda
verse afectada por ningún tipo de radiación láser superior al nivel de
xii Service Manual
4069-XXX
la Clase I durante su uso normal, el mantenimiento realizado por el
usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser
A impressora está certificada nos E.U.A. em conformidade com os
requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a
Classe I (1) de produtos laser. Em outros locais, está certificada
como um produto laser da Classe I, em conformidade com os
requisitos da norma IEC 60825.
Os produtos laser da Classe I não são considerados perigosos.
Internamente, a impressora contém um produto laser da Classe IIIb
(3b), designado laser de arseneto de potássio, de 5 milliwatts
,operando numa faixa de comprimento de onda entre 770 e 795
nanómetros. O sistema e a impressora laser foram concebidos de
forma a nunca existir qualquer possiblidade de acesso humano a
radiação laser superior a um nível de Classe I durante a operação
normal, a manutenção feita pelo utilizador ou condições de
assistência prescritas.
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een
laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen
vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in
IEC 60825.
Laserprodukten van klasse I worden niet als ongevaarlijk
aangemerkt. De printer is voorzien van een laser van klasse IIIb
(3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met
een golflengte van 770-795 nanometer. Het lasergedeelte en de
printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of
reparatie conform de voorschriften, nooit blootstelling mogelijk is
aan laserstraling boven een niveau zoals voorgeschreven is voor
klasse 1.
Notices and Safety Information xiii
4069-XXX
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i
overenstemmelse med kravene i IEC 60825.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren
indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5
milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet
770-795 nanometer. Lasersystemet og printeren er udformet
således, at mennesker aldrig udsættes for en laserstråling over
Klasse I-niveau ved normal drift, brugervedligeholdelse eller
obligatoriske servicebetingelser.
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS
21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I
laserlaitteiden IEC 60825 -määrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle.
Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin
galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä.
Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei
altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen
normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden
huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina
näkymättömälle lasersäteilylle. Älä katso säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och
spärren är urkopplad.
Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21
CFR, underparagraf J för laserprodukter av Klass I (1). I andra
länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt
kraven i IEC 60825.
xiv Service Manual
4069-XXX
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en
inbyggd laser av Klass IIIb (3b) som består av en laserenhet av
gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770795 nanometer. Lasersystemet och skrivaren är utformade så att det
aldrig finns risk för att någon person utsätts för laserstrålning över
Klass I-nivå vid normal användning, underhåll som utförs av
användaren eller annan föreskriven serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR,
underkapittel J, for klasse I (1) laserprodukter, og er i andre land
godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC
60825.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren
inneholder internt en klasse IIIb (3b)-laser, som består av en
gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet
770-795 nanometer. Lasersystemet og skriveren er utformet slik at
personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne
serviceoperasjoner.
Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora
compleix els requisits de DHHS 21 CFR, apartat J, pels productes
làser de classe I (1), i segons ha estat certificat en altres llocs, és un
producte làser de classe I que compleix els requisits d’IEC 60825.
Els productes làser de classe I no es consideren perillosos. Aquesta
impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li,
nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona
de 770-795 nanòmetres. El sistema làser i la impressora han sigut
concebuts de manera que mai hi hagi exposició a la radiació làser
per sobre d’un nivell de classe I durant una operació normal, durant
les tasques de manteniment d’usuari ni durant els serveis que
satisfacin les condicions prescrites.
Notices and Safety Information xv
4069-XXX
Japanese Laser Notice
Chinese Laser Notice
xvi Service Manual
4069-XXX
Korean Laser Notice
Safety Information
•
•
•
This product is designed, tested and approved to meet strict
global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always
be obvious. Lexmark is not responsible for the use of other
replacement parts.
The maintenance information for this product has been
prepared for use by a professional service person and is not
intended to be used by others.
There may be an increased risk of electric shock and personal
injury during disassembly and servicing of this product.
Professional service personnel should understand this and take
necessary precautions.
Consignes de Sécurité
•
Ce produit a été conçu, testé et approuvé pour respecter les
normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
Notices and Safety Information xvii
4069-XXX
•
•
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation d'autres
pièces de rechange.
Les consignes d'entretien et de réparation de ce produit
s'adressent uniquement à un personnel de maintenance
qualifié.
Le démontage et l'entretien de ce produit pouvant présenter
certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.
Norme di sicurezza
•
•
•
Il prodotto è stato progettato, testato e approvato in conformità a
severi standard di sicurezza e per l’utilizzo con componenti
Lexmark specifici. Le caratteristiche di sicurezza di alcune parti
non sempre sono di immediata comprensione. Lexmark non è
responsabile per l’utilizzo di parti di ricambio di altri produttori.
Le informazioni riguardanti la manutenzione di questo prodotto
sono indirizzate soltanto al personale di assistenza autorizzato.
Durante lo smontaggio e la manutenzione di questo prodotto, il
rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.
Sicherheitshinweise
•
•
•
Dieses Produkt und die zugehörigen Komponenten wurden
entworfen und getestet, um beim Einsatz die weltweit gültigen
Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten
Funktionen der Bauteile und Optionen sind nicht immer
offensichtlich. Sofern Teile eingesetzt werden, die nicht von
Lexmark sind, wird von Lexmark keinerlei Verantwortung oder
Haftung für dieses Produkt übernommen.
Die Wartungsinformationen für dieses Produkt sind
ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
Während des Auseinandernehmens und der Wartung des
Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
xviii Service Manual
4069-XXX
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
Pautas de Seguridad
•
•
•
Este producto se ha diseñado, verificado y aprobado para
cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede que
las características de seguridad de algunas piezas no sean
siempre evidentes. Lexmark no se hace responsable del uso de
otras piezas de recambio.
La información sobre el mantenimiento de este producto está
dirigida exclusivamente al personal cualificado de
mantenimiento.
Existe mayor riesgo de descarga eléctrica y de daños
personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.
Informações de Segurança
•
•
•
Este produto foi concebido, testado e aprovado para satisfazer
os padrões globais de segurança na utilização de componentes
específicos da Lexmark. As funções de segurança de alguns
dos componentes podem não ser sempre óbvias. A Lexmark
não é responsável pela utilização de outros componentes de
substituição.
As informações de segurança relativas a este produto
destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.
Risco de choques eléctricos e ferimentos graves durante a
desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.
Notices and Safety Information xix
4069-XXX
Informació de Seguretat
•
•
•
Aquest producte està dissenyat, comprovat i aprovat per tal
d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.
La informació pel manteniment d’aquest producte està
orientada exclusivament a professionals i no està destinada a
ningú que no ho sigui.
El risc de xoc elèctric i de danys personals pot augmentar
durant el procés de desmuntatge i de servei d’aquest producte.
El personal professional ha d’estar-ne assabentat i prendre les
mesures convenients.
xx Service Manual
4069-XXX
Chinese Safety Information
Korean Safety Information
Ozone Information
This product does not produce measurable amounts of ozone gas.
Notices and Safety Information xxi
4069-XXX
Preface
This manual is divided into the following chapters:
•
•
•
•
•
•
•
“General Information” contains a general description of the
printer, options, and the maintenance approach used to repair it.
General environmental and safety instructions as well as
special tools and test equipment are listed in this chapter.
“Diagnostic Information” contains a service error code table,
user status message table, user error message table, symptom
table, and service checks used to isolate failing field replaceable
units (FRUs).
“Diagnostic Aids” contains tests and checks used to locate or
repeat symptoms of printer problems. Printer operation
information is provided to enhance the tests and checks.
“Repair Information” provides instructions for making printer
adjustments and removing and installing FRUs.
“Connector Locations” uses illustrations to identify the major
components and test points on the printer.
“Preventive Maintenance” contains safety inspection guidelines,
lubrication specifications, and maintenance information to
prevent problems and maintain performance.
“Parts Catalog” contains illustrations and part numbers for
individual FRUs.
xxii Service Manual
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1. General Information
The Optra™ T laser printers are letter quality page printers designed
to attach to IBM-compatible PC’s and to most computer networks.
The Optra T laser printer is available in the following models.
Model Name
Type
Optra T 610
4069-010
Optra T 610n
4069-01n
Optra T 612
4069-212
Optra T 612n
4069-21n
Optra T 614
4069-414
Optra T 614
4069-41b
Optra T 614n
4069-41e
Optra T 614nl
4069-41l
Optra T 614n
4069-41n
Optra T 616
4069-616
Optra T 616n
4069-61n
Optra T 23v
4069-23v
Optra T 23e
4069-23e
General Information 1-1
4069-XXX
Look at the printer serial label to identify the printer you are working
on. There are two service levels of Optra T printers. Some printers
are at a service level B as indicated by the B on the label.
1-2 Service Manual
4069-XXX
Options
The following options are available. Some options are not available
in every country. Contact your point of purchase for options available
in your country.
Memory options of 4MB, 8MB, 16MB, 32MB, 64MB and 128MB
SDRAM DIMM
Flash memory options of 2MB, 4MB, 8MB and 16MB DIMM
Integrated network options
Token-Ring
Ethernet
Tri-Port Adapter
IR Adapter
IPDS SIMM
Prescribe SIMM
TIFF SIMM
Barcode SIMM
Parallel Interface Card
SCS
USB/Parallel Port
Marknet Print Servers
250 and 500-sheet paper trays of A5, letter, and legal size.
250 Sheet Special Media Tray Assembly
500 Sheet Special Media Tray
2000 Sheet High Capacity Feeder
Envelope feeder
Duplex option - 250 Sheet
Duplex option - 500 Sheet
Hard Disk - 2.1 GB
Forms Hard Disk - 2.1 GB
Vertical Kiosk Presenter
Horizontal Kiosk Presenter
Output Expander
5-Bin Mailbox
High Capacity Output Stacker
General Information 1-3
4069-XXX
Maintenance Approach
The diagnostic information in this manual leads you to the correct
field replaceable unit (FRU) or part. Use the service error codes,
user status messages, user error messages, service checks, and
diagnostic aids to determine the printer problem and repair the
failure. After you complete the repair, perform tests as needed to
verify the repair.
Tools Required For Service
Flat-blade screwdriver
#1 Phillips screwdriver
#2 Phillips screwdriver
T10 Torx Screwdriver
7.0 mm nut driver
5.5 mm wrench
Needlenose pliers
Diagonal pliers
Spring hook
Feeler gauges
Analog or digital multimeter
Parallel wrap plug 1319128
Serial wrap plug 1329048
Twinax/serial debug cable 1381963
Coax/serial debug cable 1381964
1-4 Service Manual
4069-XXX
Acronyms
CSU
DIMM
DRAM
EDO
EP
EPROM
ESD
FRU
GB
HVPS
LASER
LCD
LED
LVPS
MROM
NVRAM
OEM
PC
POR
POST
RIP
ROM
SIMM
SDRAM
SRAM
UPR
V ac
V dc
Customer Setup
Dual In-Line Memory Module
Dynamic Random Access Memory
Enhanced Data Out
Electrophotographic Process
Erasable, Programmable Read-Only
Memory
Electrostatic Discharge
Field Replaceable Unit
Gigabyte
High Voltage Power Supply
Light Amplification by Stimulated Emission
of Radiation
Liquid Crystal Display
Light-Emitting Diode
Low Voltage Power Supply
Masked Read Only Memory
Nonvolatile Random Access Memory
Original Equipment Manufacturer
Photoconductor
Power-On Reset
Power-On Self Test
Raster Imaging Processor
Read Only Memory
Single In-Line Memory Module
Synchronous Dual Random Access
Memory
Static Random Access Memory
Used Parts Return
Volts alternating current
Volts direct current
General Information 1-5
4069-XXX
1-6 Service Manual
4069-XXX
2. Diagnostic Information
Start
CAUTION: Remove the power cord from the printer or wall outlet
before you connect or disconnect any cable or electronic board or
assembly for personal safety and to prevent damage to the printer.
Use the handholds on the side of the printer. Make sure your fingers
are not under the printer when you lift or set the printer down.
Use the service error code, user status message, user error
message, symptom table, service checks, and diagnostic aids in this
chapter to determine the corrective action necessary to repair a
malfunctioning printer.
Service error codes are indicated by a three-digit error code. If a
service error code is displayed, go to the “Service Error Codes” on
page 2-2.
User status messages provide the user with information on the
current status of the printer. Ready is displayed on the first line of the
display unless Power Saver is invoked, and then Power Saver is
displayed. If a user status message is displayed, go to the “User
Status Messages” on page 2-12.
User error messages are indicated by a two or three-digit error code
that provides the user with information that explains a problem with a
print cartridge, paper jam, option, port, and so on. If a user error
message is displayed, go to the “User Error Messages” on page 2-16.
If your machine completes the “Power-On Self Test (POST)” on
page 2-24 without an error, and you have a symptom, go to the
“Symptom Tables” on page 2-25. Locate your symptom and take the
appropriate action.
If a service error code appears while you are working on the
machine, go to the “Service Error Codes” on page 2-2 and take the
indicated action for that error.
Diagnostic Information 2-1
4069-XXX
Service Error Codes
Service Error Codes are generally non-recoverable except in an
intermittent condition when you can POR the printer to temporarily
recover from the error condition.
Error Code
Action
900 RIP Software
Contact the next support level or call Lexmark.
901 Engine Flash
Indicates that the flash which the engine board code is
programmed into is bad. Replace the engine board.
902 General
Engine Software
These errors indicate an unrecoverable engine software
error. Replace the engine board.
903 Paperport
Link Driver Error
Check for correct location of the jumpers on the
interconnect board for the model/type printer you are
servicing. Incorrect jumper settings can cause a 902
service error. If jumpers are set correctly, replace the
engine board.
904 Interface
Violation by the
controller
software
905 Interface
Violation by
Paperport Device
906 ControllerEngine Link
Driver Error
910 DC Pick
Motor DC Pick
Motor Stall
Error Codes 910,911,912,913 and 914 are indications
that a Tray 1 paper feed problem has been detected. Go
to the “Input Tray(s) Option Service Check” on
page 2-51.
911 DC Pick
Motor Excessive
PWM
912 DC pick
motor below
speed
913 DC pick
motor over speed
2-2 Service Manual
4069-XXX
Error Code
Action
914 DC pick
motor: No
encoder feedback
Check the integrated paper tray (tray 1) for correct paper
loading. Reload the paper and POR the printer. If the
error continues, go to the “Input Tray(s) Option Service
Check” on page 2-51.
917 Transfer Roll
Indicates a problem in the transfer roll area. Go to the
“Transfer Roll Service Check” on page 2-107.
Note: This error also displays if an incorrect level HVPS
assembly is installed in a printer that has the erase lamp
assembly installed. Check to make sure the correct
HVPS assembly is installed.
920 Fuser Error
Indicates that the fuser is below temperature when
printing. Go to the “Fuser Service Check” on page 2-47. .
921 Fuser Error
Indicates that the fuser is below standby temperature
when the printer is idle. Go to the “Fuser Service Check”
on page 2-47.
922 Fuser Error
Fuser failed to reach standby temperature. Go to the
“Fuser Service Check” on page 2-47.
923 Fuser Error
Fuser is too hot during printing or when printer is idle. Go
to the “Fuser Service Check” on page 2-47.
924 Fuser Error
An open circuit has been detected in the Fuser
Thermistor Circuit. Go to the “Fuser Service Check” on
page 2-47.
925 Fuser Error
Wrong fuser lamp installed. Check the fuser lamp for the
correct type of lamp that should be installed.
If the correct lamp has been installed and you still have a
925 error, the following may be the cause:
1. The fuser may have reached standby temperature too
quickly.
2. Check too make sure the correct hot roll has been
installed.
3. Check the line voltage to make sure it is not above the
maximum rating for the printer.
927 Fan Stalled
Indicates a printer fan stalled. Go to the “Fan Service
Check” on page 2-46.
Diagnostic Information 2-3
4069-XXX
Error Code
Action
928 Erase Lamps
Models 010/212/414/616
Indicates that the engine has detected that either the
erase lamp assembly is missing or disconnected. Go to
the “Erase Lamp Service Check (010/212/414/616)” on
page 2-45.
Models 41b/41e/41l and models 010/212/414/616 at
service level B do not have erase lamps installed. Go to
“Printer Serial Label” on page 7-2 to identify the printer
service level. Check to make sure the correct HVPS is
installed if this error displays on these models.
929 Toner Sensor
The toner sensor is not operating properly, the developer
drive assembly is not operating properly or the print
cartridge is defective. Go to the “Toner Sensor Service
Check” on page 2-106.
930 Printhead
Error
The wrong printhead is installed. Replace with the
correct printhead.
931-935
Printhead Error
These errors represent a problem with the printhead. Go
to the “Printhead Service Check” on page 2-91.
932 - Printhead:
Lost Hsync
933 - Mirror Motor
Locks/Lost Hsync
934 - Mirror Motor
Lost Lock
935 - Mirror Motor
unable to reach
operating speed.
936-937
Transport Motor
Indicates a problem with the main drive motor. Go to the
“Main Drive Service Check” on page 2-68.
936 - Main Drive
Motor initial lock
failure
937 - Main Drive
Motor lost lock
2-4 Service Manual
4069-XXX
Error Code
Action
939 Controller Engine
Communications
Error
The controller board and the engine board cannot
communicate with one another. The controller board,
engine board or interconnect board is defective. Check
each board for correct installation and secure ground. If
no problem is found, replace the FRUs in the following
order:
controller board
engine board
interconnect board
Note: The controller software also can cause a 939 error
code. Contact your next level for software support.
940 Service LV
Power Supply
The low voltage power supply zero crossover test failed.
• Check the LVPS for correct installation. Ensure that
the connector on the LVPS assembly is firmly seated
with the connector on the interconnect card connector.
• This error can be caused by a noisy AC input power
source.
• Check to make sure the correct LVPS has been
installed.
• If all the above are correct, replace the LVPS
assembly.
941 Controller
Code CRC
A 941 error can be created by a defective code overlay
SIMM, a code upgrade, a defective IPDS or a prescribe
SIMM. These should be checked before replacing the
controller board.
941 Controller
Font CRC
Replace the controller board.
943 Controller
Font Version
Indicates that the controller code and FONT ROM are
incompatible.
944 Controller
Board Failure
Replace the controller board.
945 Controller
Board Failure ASIC Failure
Replace the controller board.
946 Controller
Board Failure SRAM Failure
Replace the controller board.
Diagnostic Information 2-5
4069-XXX
Error Code
Action
947 Engine
Board
Replace the engine board.
948 PEL Clock
Error
Indicates the PEL clock check failed, replace the
controller board.
949 Delay Line
Calibration
Failure
Indicates a delay line calibration failure. Replace the
controller board.
953 NVRAM
Failure
Indicates the NVRAM chip on the engine board has
failed. Replace the engine board.
954 NVRAM
Failure
Indicates the NVRAM experienced a CRC failure.
Replace the engine board.
956 Configuration
ID
Indicates a problem with the Configuration ID. This error
occurs because the engine received a configuration ID
from the controller software which is not valid for the
level of engine code existing in the printer. Setting the
configuration ID correctly should fix this error. The ID can
be set via the NPA data stream or operator panel.
Note: This error is not generated at POR to allow the
servicer a method of resetting the configuration ID.
However, setting the configuration ID is the only
operation that the servicer can perform. See “Setting
Configuration ID” on page 3-21.
960 RAM
Memory Error
Indicates a DRAM Memory Error on the controller board.
Replace the controller board.
961 RAM in Slot
1 is Bad.
Replace the DIMM in Slot 1. If this does not fix the
problem, replace the controller board.
962 RAM in Slot
2 is Bad.
Replace the DIMM in Slot 2. If this does not fix the
problem, replace the controller board.
963 RAM in slot 3
is Bad.
Replace the DIMM in slot 3. If this does not fix the
problem, replace the controller board.
964 Emulation
Error
Indicates a failure within the Download Emulation which
is programmed into the code overlay SIMM. The specific
error is as follows:
964 - Download Emulation CRC Failure. Checksum
Failure.
965 - Download Emulation Outdated, The Download
Emulation and the controller code are incompatible. Go
to “Disabling Download Emulations” on page 3-3.
965 Emulation
Error
2-6 Service Manual
4069-XXX
Error Code
Action
975 - 979
Network Card X
The following errors indicate a failure with the network
card in the specified slot. X=any card installed in slots
1,2 or 3. 975 - Unrecognizable Network Card x. Replace
Network Card x.
976 - Unrecoverable software error in Network Card x.
977 - Controller software detects that a Network Card is
installed in slot x but cannot establish communications
with it.
978 - Bad checksum while programming Network Card
x. Replace Network Card x.
979 - Flash parts failed while programming Network
Card x.
If the printer is a network model, replace the controller
board.
980
Comm
The engine is experiencing unreliable communications
to the specified device.
981
The engine protocol violation detected by the specified
device.
982
Comm
Communications error detected by the specified device.
983
Invalid command received by the specified device.
984
Invalid command parameter received by the specified
device.
Note: Service Errors 980 thru 984 can be one
of the following: engine board, duplex, tray x (1,2,3,4 or
5), envelope feeder or output bin x (1,2 or 3).
990
Indicates an equipment check condition has occurred in
the specified device, but the device is unable to identify
the exact component failure.
Note: can be one of the following: duplex, tray
x (1,2,3,4 or 5), envelope feeder or output bin x(1,2 or 3).
991
Card
The specified device has detected an equipment check
in its system card.
Note: can be one of the following: duplex, tray
x(1,2,3,4 or 5), envelope feeder or output bin x (1,2 or 3).
Diagnostic Information 2-7
4069-XXX
Sub Error Codes For 9XX and 2XX Error Codes
The sub error codes are helpful troubleshooting a paper path
problem, especially paper jams in the base printer, envelope feeder
and duplex unit.
When a 9XX or 2XX error displays:
Press and hold return and press select to enter for sub error codes.
The following is an example of how the printer displays a duplex unit
sub error code.
Byte 1
Byte 2
Byte 3
Byte 4
DU
XX
XX
XX
XX
DU
XX
XX
XX
XX
Byte 5
Byte 6
Byte 7
Byte 8
Base Printer Sub Error Codes
Each status byte has a different level of troubleshooting value for
each area of the printer. The following table displays status bytes 1,
2 and 3. This set of status bytes is designed to help isolate paper
jams and paper feed problems in the base printer.
Status
Bytes 1, 2,3
Explanation
84 xx 00
The input sensor is still covered by the first sheet of paper
through the printer and the second sheet is ready to arrive at
the sensor.
84 xx 01
Video information has not started on the page at the input
sensor within two inches after activating the input sensor flag.
84 xx 02
The media takes too long to complete a pass through the
input sensor.
84 xx 04
This can occur when a sheet of paper is in the machine
during POST and the input sensor flag has tripped the input
sensor.
2-8 Service Manual
4069-XXX
Status
Bytes 1, 2,3
Explanation
84 xx 05
This error is generated whenever media is seen at the input
sensor before the sensor flag activates the input sensor.
84 xx 06
A paper jam is detected by the tray you are trying to feed
from.
84 xx 07
A paper jam is detected by a smart option and an error
message displays.
84 xx 08
Paper Tray 5 pass thru sensor is not activated by a sheet of
paper.
84 xx 09
Paper Tray 4 pass thru sensor is not activated by a sheet of
paper.
84 xx 0A
Paper Tray 3 pass thru sensor is not activated by a sheet of
paper.
84 xx 0B
Paper Tray 2 pass thru sensor is not activated by a sheet of
paper.
84 xx 0C
Paper Tray 5 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor or
the flag is still activated.
84 xx 0D
Paper Tray 4 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor or
the flag is still activated.
84 xx 0E
Paper Tray 3 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor or
the flag is still activated.
84 xx 0F
Paper Tray 2 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor.
84 xx 10
The main motor is stalled or the incorrect main motor is
installed in the printer.
84 xx 11
The paper activated the input sensor too soon.
84 xx 13
The paper activated the input sensor too soon.
84 xx 1D
The envelope feeder pass thru sensor is activated and never
deactivated.
84 xx 1E
The envelope feeder pass thru sensor is not activated.
Diagnostic Information 2-9
4069-XXX
Status
Bytes 1, 2,3
Explanation
84 xx 1F
The paper fed too early from Tray 1.
84 xx 21
The smart option did not pick the paper.
84 xx 22
The smart option did not pick the paper.
8E xx 02
The input sensor is not activated even though the paper is
picked from the source.
8E xx 0B
The autocompensator DC motor stalls when attempting to
pick a sheet of paper.
8E xx 11
The autocompensator DC motor takes too long to ramp up.
Envelope Feeder Sub Error Codes
Status byte 1 contains the most valuable information to help isolate a
feed problem with the envelope feeder and is the only byte contained
in the following table.
Status
Byte 1
Explanation
00
There was no envelope feeder error reported.
10
Printer failed POST - Homing of Envelope feeder
11
Printer failed POST - Halted Envelope Feeder
21
The envelope feeder failed to feed, envelope jam.
30
The D.C. motor failed to reach operating speed.
32
The motor stalled.
36
The motor failed to stop.
2-10 Service Manual
4069-XXX
Duplex Unit Sub Error Codes
Status byte 4 contains the most valuable information to help isolate a
failing part or assembly in the duplex option and is the only byte
contained in the following table.
Status
Byte 4
Explanation
00
No duplex error. No problem was reported to the engine by the
duplex system card.
01
The leading edge of the sheet of paper never arrived at the input
sensor.
02
The duplex option system board never received media notification
from the printer.
03
The trailing edge of the sheet of paper never cleared the input
sensor.
04
The leading edge of the sheet of paper never arrived at the exit
sensor.
Note: This error is the most common due to the long length of the
paper path between the input sensor and the exit sensor.
05
The duplex logic thinks a sheet of paper is feeding to the duplex
unit due to a sensor malfunction in the paper path when in fact the
printer has not sent a command to send a sheet of paper to the
duplex unit.
06
The exit sensor detected a sheet of paper too early.
07
The sheet of paper’s trailing edge did not clear the exit sensor in
the desired length of time.
08
The feed motor experienced a complete motor stall.
0E
The D.C. motor is under speed. The motor never reached the
correct operating speed.
13
There is paper left in the duplex option. Paper was sensed during
the homing operation during POST.
15
There is paper left in the duplex option. Paper was sensed during
the DC motor diagnostic test during POST.
18
The D.C. motor experienced an acceleration error.
3D
There is paper left in the duplex option. Paper was sensed during
IR clear during POST.
Diagnostic Information 2-11
4069-XXX
User Status Messages
User Status Message
Status
Action
Ready
The printer is ready to
receive and process
data.
Press Menu> or
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