Lexus MY14 ES 350 WSG Lr

MY14_Lexus ES 350_WSG_lr 2014 Lexus ES 350 Owners Manual Pdf | Owner's Manual Pdf

User Manual: Lexus 2014 Lexus ES 350 Owners Manual Pdf | Owner's Manual Pdf

Open the PDF directly: View PDF .
Page Count: 82

Download
Open PDF In Browser	View PDF

2014

ES 350
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements

AUTHORIZED
DEALERSHIP
MAINTENANCE
AND REPAIRS
Lexus recommends having
maintenance and repairs for your
vehicle performed by an authorized
Lexus dealership. To locate your
nearest authorized Lexus dealership,
log on to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.

WeLCoMe to the LexuS FAMiLy

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and
performance. We are committed
to providing you with an ownership
experience that is second to
none, and we look forward to
serving you in the years ahead.
Welcome to the Lexus family!

Taking Delivery of
Your New Lexus
As you take delivery of your
new vehicle, there are some
important services you should
know about. These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electronic
features that can be personalized
to your preferences. For example,
doors can be programmed to
remain locked when you shift into
“Park.” See your dealer for details.
Pre-Delivery Service: Your dealership
has performed a thorough service
to prepare your vehicle for delivery.
This includes initializing certain
electronic features, such as the
one-touch power windows.

Scheduled Maintenance: Your
vehicle requires maintenance every
six months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is
committed to helping you keep
your Lexus performing at its best.
Your dealer will provide you with
the department’s hours of operation,
appointment procedures and
information on any special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warranties
in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside
assistance is provided for 48 months
from your vehicle’s in-service date,
regardless of mileage. See page 6
for details.
Again, thank you for choosing
Lexus. We wish you many years
of safe and pleasurable driving.

1

Table of ConTenTs

Owner Amenities
Complimentary services
First Scheduled Maintenance Service  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4
Second Scheduled Maintenance Service .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4
Loaner Vehicle  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5
Travel Protection .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5
Roadside Assistance .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6

Other Benefits and Assistance
Quality Control .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Vehicle Service History .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Vehicle Service Agreements  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Body Repairs  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
The Smart Key .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .8

wArrAnty infOrmAtiOn
introduction
If You Need Assistance  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
The Lexus Commitment  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14
Warranty Coverages at a Glance .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 15

your warranties in Detail
General Warranty Provisions  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 16
New Vehicle Limited Warranty  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 18
Federal Emission Control Warranty .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22

2

Table of ConTenTs

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tire Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Your Responsibilities
Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Obtaining Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Maintenance infoRMation
introduction
The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lexus Dealership Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage. . . . . . . . . . . . . . . . . . . 44
Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 45
Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46
Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Explanation of Maintenance Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

inDeX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

3

AMenitieS

Complimentary ServiCeS

To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides
you with a variety of complimentary
services. These services are described
on the following pages. Other valuable
owner benefits are described in the
section entitled “Other Benefits and
Assistance” beginning on page 7.

First Scheduled
Maintenance Service:
Six Months or 5,000 Miles
This complimentary service is
performed at six months or 5,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle

4

Complimentary Services

What are Lexus
Personalized Settings?
Your vehicle includes a variety of
electronic features that can be
programmed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personalized Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.

Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is
performed at 12 months or 10,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Replace engine oil with
0W-20 oil; replace oil filter

Complimentary ServiCeS

Travel Protection

• Rotate tires

Lexus will reimburse for a rental
car for up to five days and for
overnight lodging for up to three
nights (not to exceed $200 per
night) if all of the following occur:

• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle
If you do the majority of your driving
under certain special operating conditions, additional items are included in
this service. See the “12 Months or
10,000 Miles” chart on page 48.

Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warrantycovered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.

Amenities

• Reset maintenance reminder light

• Your vehicle becomes inoperable or unsafe to drive
when you are more than
100 miles from home.
• Your vehicle’s malfunction
is caused by a warrantycovered condition.
• Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.

Complimentary Services

5

AmenitieS

Complimentary ServiCeS

Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a
day, 365 days a year, for vehicles
operated in the United States, U.S.
territories and Canada. Assistance is
administered through the American
Automobile Association.
Services Provided
• Roadside services such
as battery jump-start, tire
change, fuel delivery, vehicle
extrication and towing in
case of minor accident.
• Towing to the nearest Lexus
dealership (or an alternate
repair facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
• Visit the Apple and Google
app stores to download
the complimentary Lexus
Roadside Assistance app.
How to Get Help
To obtain roadside assistance,
take the following steps:
1) Call (800) 25-LEXUS
(800/255-3987).

6

Complimentary Services

2) Have as much of the following
information as possible:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Owner’s name and
home address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance
coverage expires, you may join a
motor club created exclusively for
Lexus owners. Benefits include
roadside assistance coverage, a
trip-planning service and discounts
on travel and dining. For further
information, call (800) 25-LEXUS.

Other Benefits and assistance

You may have noticed a few miles
on the odometer when you took
delivery of your Lexus. This mileage
is a result of the comprehensive
process used to ensure the quality of
your vehicle. This process includes
extensive inspections during and
after production. The final inspection
takes place at the selling dealership
and includes a road-test conducted
by a trained Lexus technician.
If you’d like to know more about Lexus
quality-control procedures, ask a
Lexus dealership service consultant.

Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind
in the automotive industry. It can be
accessed by any Lexus dealership in the
United States — a great convenience if
you relocate or need to have your
vehicle serviced while traveling.

Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate

mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
the cost of specific repairs beyond
the factory warranty period. They
also cover services such as towing,
substitute transportation and lodging
to minimize your inconvenience
should your vehicle require repair.
Lexus vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.

AmenitieS

Quality Control

Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned
to its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However,
these parts do not meet Lexus’ high
standards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage
or failures they may cause) are not
covered by any Lexus warranty.

Other Benefits and Assistance

7

AmeniTieS

Other Benefits and assistance

The best way to ensure that your
vehicle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealership.
Each dealership works with selected
collision repair centers that meet
Lexus’ strict requirements for training,
equipment, quality and customer
satisfaction. These repair centers
use Genuine Lexus Parts exclusively
in the repair of Lexus vehicles.

The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key
can be removed from the electronic
key and used to operate the driver’s
door lock, the glove box lock and
the trunk lock (if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealership.

8

Other Benefits and Assistance

If a Smart Key or the key-number
plate is not available, a Lexus dealer
or certain locksmiths can obtain the
key code from a restricted-access
database. These businesses can also
access a service utility to register the
keys to the vehicle if all registered
keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key
from the code on the key-number
plate. Certain bonded/registered
locksmiths may also be able to
generate a replacement mechanical
key. If a Lexus dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare
Smart Key and the key-number
plate in a safe place. If you record the
key number in more than one place,
do not record it in a way that can be
easily identified and associated with
the vehicle. For example, don’t leave
the number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside
of the vehicle.

If You Need AssIstANce

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction
is our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:

You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb

WARRANTY

Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.

Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.

• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers

Introduction

9

If YOu NeeD ASSIStANCe

Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:

WARRANTY

National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS
prior to exercising rights or seeking
remedies available to you through
a court action pursuant to the
Magnuson-Moss Warranty Act.
In addition, you must use NCDS if
you are required to do so prior to
exercising certain rights or seeking
certain remedies available under
the Lemon Laws of your state. See
the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created
by the Act, you need not use NCDS.

10

Introduction

NCDS Arbitration
What is the Dispute
Settlement Program?
This program consists of local
professionals who are trained
and experienced in arbitration.
The arbitrator(s) appointed by
NCDS will arbitrate your case by
reviewing the facts you present;
having the vehicle inspected, if
necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve
your concerns. The decision-maker
is an impartial third party. The
decision of the arbitrator(s) is
binding on Lexus but not on you.

If You Need AssIstANce

How long is the
arbitration process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator’s decision —
is designed to take no more than
40 days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.

Introduction

WARRANTY

What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
applicable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your
state cover vehicles used for
commercial purposes; or 2) claims
that an air bag failed to deploy or
deployed when it should not have;
or 3) disputes regarding fires and/or
accidents and/or theft. Since there
are other additional exclusions,
please contact NCDS for further
information on eligibility guidelines.
You must file a request for arbitration
with NCDS within six months of
the expiration of the eligibility
period, provided the concern or
alleged defect was brought to the
attention of Lexus or one of its
dealers during the eligibility period.

11

If You Need AssIstANce

In addition to completing the customer
claim form, please provide NCDS with
the following information:
• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your
complaint and the actions
you have taken to resolve it.

WARRANTY

• What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.

How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent technical expert with
a Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to a
decision being rendered. At this hearing,
all relevant evidence is admissible.
You and a Lexus representative will
present both sides of the case to the
NCDS arbitrator(s). You will each be
given an equal opportunity to give
testimony and provide documents.
Then you will each be given an opportunity for rebuttal. After considering
all testimony and documents, the
arbitrator(s) will review the applicable
legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.

12

Introduction

If You Need AssIstANce

The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus has
complied in a timely manner.

Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the
arbitrator’s decision or Lexus’
compliance, you may pursue any
other legal remedies available to you,
including small claims court. You
should be aware that the decision
of the arbitrator(s) is admissible as
evidence in any legal proceedings
concerning your vehicle.

WARRANTY

What types of decisions are
rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.

Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as
of the date of printing. However,
the program may be changed
without notice. Contact the Lexus
Customer Satisfaction Department
at (800) 255-3987 for the most
current information concerning
the Dispute Settlement Program.

Introduction

13

The Lexus CommiTmenT

WARRANTY

You have purchased one of the finest
vehicles built in the world today, and
it is backed by one of the finest
warranties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout your
ownership experience.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury

14

Introduction

and performance, along with an
unparalleled commitment from Lexus
to ensuring your satisfaction. You
can be confident — as we are — that
you’ll enjoy owning your Lexus as
much as you enjoy driving it.
This section of the Warranty
and Services Guide describes
the terms of Lexus warranty
coverage as well as general
owner responsibilities. The
section beginning on page 39
describes your vehicle’s maintenance requirements. Be sure to
review this information carefully,
since proper maintenance is
required to ensure that warranty
coverage remains intact.
All warranty information is the latest
available at the time of publication
and, with the exception of the
emission control warranties, is
subject to change without notice.

Warranty Coverages at a glanCe

WARRANTY

† Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a
California Certified Emission Control System. Vehicles covered by this warranty are also
covered by the Federal Emission Control Warranty.

15

Introduction

WARRANTY

GeNeral WarraNty ProvisioNs

16

Who Is the Warrantor

When Warranty Begins

The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.

The warranty period begins on
the vehicle’s in-service date,
which is the first date the vehicle
is either delivered to an ultimate
purchaser, leased, or used as a
company car or demonstrator.

Which Vehicles Are Covered

Repairs Made at No Charge

These warranties apply to 2014
model-year Lexus ES 350 models
registered and normally operated
in the United States, U.S. territories
and Canada. Warranty coverage is
automatically transferred at no cost
to subsequent vehicle owners.

Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.

Multiple Warranty Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty,
is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.

Your Warranties in Detail

Parts Replacement
Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will
be made by the servicing Lexus
dealership and/or Lexus. Parts
scheduled to be replaced as required
maintenance are warranted until their
first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.

GenerAl WArrAnty Provisions

Limitations
The performance of necessary repairs
and adjustments is the exclusive
remedy under these warranties or
any implied warranties. Lexus does
not authorize any person to create
for it any other obligation or liability
in connection with this vehicle.

WARRANTY

Any implied warranty of merchant­
ability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on
how long an implied warranty lasts,
so this limitation may not apply to you.

Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.

Your Warranties in Detail

17

New Vehicle limited warraNty

WHAT IS COVERED
AND HOW LONG
Basic Warranty

WARRANTY

This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Lexus, subject to the
exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs
first, with the exception of wheel
alignment and wheel balancing,
which are covered for 12 months or
12,000 miles, whichever occurs first.

Front-Wheel-Drive System
Drive shaft, axle, hub, bearings,
seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.

Powertrain Warranty

Restraint Systems Warranty

This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.

This warranty covers repairs
needed to correct defects in
materials or workmanship of any
seatbelt or air bag system supplied
by Lexus, subject to the exceptions
indicated under “What Is Not
Covered” on pages 19–20.

Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets.

18

Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals
and gaskets.

Your Warranties in Detail

Coverage is for 72 months or
70,000 miles, whichever occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.

New Vehicle limited warraNty

WHAT IS NOT COVERED
Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months,
regardless of mileage.

Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.

• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example,
racing or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Lexus Accessories
• Lack of or improper maintenance, including use of fluids
other than those specified
in the Owner’s Manual
• Installation of non-Genuine
Lexus Parts

WARRANTY

For information on how to protect
your vehicle from corrosion, see
the section entitled “Service
Procedures and Specifications —
Body” in the Owner’s Manual.

This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:

• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination

Your Warranties in Detail

19

New Vehicle limited warraNty

This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufacturer. See page 34.

WARRANTY

Normal Wear and Tear
Noise, vibration, cosmetic conditions and other deterioration
caused by normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of
spark plugs and fuses; and replacement of worn wiper blades, brake
pads/linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which
the odometer has been altered
so that actual vehicle mileage
cannot be readily determined.

Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identification number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost
of transportation, telephone calls
and lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.

*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.

20

Your Warranties in Detail

New Vehicle limited warraNty

Dispute resolution

Any implied warranty of
merchantability or fitness for
a particular purpose is limited
to the duration of this written
warranty, except in states where
this limitation is not allowed.

If a dispute arises regarding your
warranty coverage, please follow
the steps described on pages 9–10.
Please note that you must use
the National Center for Dispute
Settlement before seeking remedies
through a court action pursuant
to the Magnuson-Moss Warranty
Act. You may also be required
to use the National Center for
Dispute Settlement before seeking
remedies under the Lemon Laws
of your state. For the requirements
applicable to your state, see the
appropriate page of the Lemon Law
Guide located in your vehicle.

Your Warranties in Detail

WArrAntY

Disclaimer of extra
expenses and Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this
warranty or any implied warranty.
Lexus does not authorize any
person to create for it any other
obligation or liability in connection with this vehicle. Lexus shall
not be liable for incidental or
consequential damages resulting
from breach of this written
warranty or any implied warranty.

21

Federal emission Control Warranty

WHAT IS covErED
AnD HoW long
Emission Defect Warranty
Lexus warrants that your vehicle:
• Was designed, built and
equipped to conform at the
time of sale with applicable
federal emissions standards.

WArrAnTY

• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to
meet these standards.

22

Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s inservice date, whichever occurs
first. However, under the terms of
the Basic Warranty, Lexus provides
coverage of four years or 50,000
miles, whichever occurs first. Specific
components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in
the parts list on pages 23–24 have
coverage of eight years or 80,000
miles, whichever occurs first.

Your Warranties in Detail

Emission Performance
Warranty
Some states and localities have
established vehicle inspection
and maintenance (I/M) programs
to encourage proper vehicle
maintenance. If an EPA-approved
I/M program is in force in your
area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and
federal regulations, Lexus will
make all necessary repairs if
both of the following occur:
• Your vehicle fails to meet
applicable emissions
standards as determined by an
EPA-approved emissions test.
• This failure results or will result
in some penalty to you — such
as a fine or denial of the right
to use your vehicle — under
local, state or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs first.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.

Federal emission Control Warranty

WhAt IS not Covered

WArrAnty PArtS LISt

These warranty obligations
do not apply to failures or
noncompliance caused by:

Air/Fuel Metering System
• Air/fuel ratio feedback
control system

• The use of replacement parts
not certified in accordance
with aftermarket parts
certification regulations.
• The use of replacement parts
not equivalent in quality or design
to original equipment parts.

• Deceleration control system
• Electronic fuel injection
system components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
Air Induction System
• Intake manifold and
intake air surge tank
Air Injection System
• Air injection manifold

WARRANTY

Provisions under the “What Is
Not Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty.

• Cold-start enrichment system

• Air injection pump
• Airflow control valves
Catalyst System
• Catalytic converter and
protector (8/80)
• Constricted fuel filler neck
• Exhaust manifold
• Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)

8/80 = Covered for eight years or 80,000 miles,
whichever occurs first.

Your Warranties in Detail

23

Federal emission Control Warranty

Evaporative Control System
• Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
• Vapor liquid separator
Exhaust Gas Recirculation
(EGR) System
• EGR gas temperature sensor

WARRANTY

• EGR valve

Other Parts Used in
Systems Listed
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing
and mounting hardware
• Malfunction indicator
light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches
and valves

• Associated parts
Ignition System
• Distributor and internal parts
• Ignition coil and ignitor
• Ignition wires
• Spark plugs*
Positive Crankcase Ventilation
(PCV) System
• Oil filler cap
• PCV valve or orifice

8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
*Warranted until first required maintenance under terms of the California Emission Control Warranty.

24

Your Warranties in Detail

FederaL emission ControL Warranty

maintenance

Replacement paRts

You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure
or noncompliance caused by lack
of maintenance is not covered by
this warranty.

To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.

If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.

Your Warranties in Detail

WaRRantY

When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.

Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replacement parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.

25

WarranTY

Federal emission Control Warranty

If Your VehIcle faIls
an emIssIons TesT

If You haVe
QuesTIons

If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.

If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–10. In
the case of the Emission Performance
Warranty, you may also request information from or report complaints to:

If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”

26

Your Warranties in Detail

U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a
California Certified Emission
Control System that are registered
and operated in California or
any state that adopts California
emission warranty provisions are
also covered by the California
Emission Control Warranty (see
page 28). Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and
Washington are the other states
to which the California Emission
Control Warranty currently applies.

Federal emissioN CoNtrol WarraNty

Dealer CertifiCate
We (the dealership) want you to
know that at the time your new
Lexus vehicle is being delivered:
1) On the basis of written notification
furnished by Lexus, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.

3) We have performed all emission
control system preparations
required by Lexus prior to the sale
of the vehicle as set forth in Lexus’
current pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and

5) If vehicle was used as a company
car or demonstrator, check box
and complete the following:
The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery.
The Emission Performance
Warranty period commenced
on the date the vehicle was first
placed into service, which was
Month

Day

WarraNtY

2) We have visually inspected those
emission control devices or
portions thereof that are visible
without removing or adjusting
any components or systems,
emissions-related or otherwise. On
the basis of this inspection, there
are no apparent deficiencies in
the installation of emission control
devices by Lexus. (For purposes of
this certificate, “emission control
devices” is limited to devices
installed on a vehicle for the sole
or primary purpose of controlling
emissions and which were not
in general use before 1968.)

the vehicle has been maintained
and used in accordance with the
written instructions for proper
maintenance and use, Lexus will
remedy the nonconformity free
of charge under the terms of the
Emission Performance Warranty.

Year

Note: The dealership makes no representation or warranty that the emission
control system or any part thereof is
without defect or that the system will
perform properly. The Emission
Performance Warranty referred to in
Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by
section 207 of the Clean Air Act
(42 U.S.C. 7541) and the EPA
regulations issued thereunder.
Dealership name

Your Warranties in Detail

27

California Emission Control Warranty

WarrantY

Your WarrantY
rights and
obligations
Vehicles equipped with a
California Certified Emission
Control System that are registered
and operated in California or
any state that adopts California
emission warranty provisions
are covered by this warranty.
Connecticut, Delaware, Maine,
Maryland, Massachusetts,
New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and
Washington are the other states
to which this warranty currently
applies. Vehicles covered by
this warranty are also covered
by the Federal Emission Control
Warranty (see page 22).

The California Air Resources Board
(CARB) and Lexus are pleased to
explain the emission control system
warranty for your 2014 vehicle. In
California, new motor vehicles must
be designed, built and equipped to
meet the state’s stringent anti-smog
standards. CARB regulations require
that Lexus must warrant the emission
control system on your vehicle
for the time periods indicated on
the next page, provided there has
been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system
may include parts such as the fuel
injection system, ignition system,
catalytic converter and engine
computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition
exists, Lexus will repair your
vehicle at no cost to you, including
diagnosis, parts and labor.

28

Your Warranties in Detail

CaliforNia EmissioN CoNtrol WarraNty

Manufacturer’s
warranty cOverage

Owner’s warranty
respOnsibilities

1) For three years or 50,000
miles, whichever occurs first:

You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus recommends that you retain
all receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the
lack of receipts or your failure to
ensure the performance of all
scheduled maintenance.

• If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your
vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.

2) For seven years or 70,000
miles, whichever occurs first:
• If an emissions-related part listed
on pages 30–31 is defective,
the part will be repaired or
replaced by Lexus. This is your
LONG-TERM Emission Control
System DEFECT WARRANTY.

You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists.
The warranty repairs should be
completed in a reasonable amount
of time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper maintenance or unapproved modifications.

warranty

• If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORTTERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of
the Basic Warranty, Lexus
provides coverage of four
years or 50,000 miles,
whichever occurs first. Specific
components may have longer
coverage under the terms of
the Powertrain Warranty.

If you have any questions regarding
your warranty rights and responsibilities, you should contact the
Lexus Customer Satisfaction
Department at (800) 255-3987 or
the California Air Resources Board,
Mobile Source Control Division,
at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001.

Your Warranties in Detail

29

California Emission Control Warranty

WHAT IS NOT COVERED
These warranty obligations do not
apply to failures or noncompliance
caused by:
• The use of replacement parts
not certified in accordance
with aftermarket parts
certification regulations.

WARRANTy

• The use of replacement parts not
equivalent in quality or design
to original equipment parts.
Provisions under the “What Is Not
Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty.

PARTS LIST: LONg-TERM
EMISSION DEFECT
WARRANTy
The parts listed here are covered
for seven years or 70,000 miles
from the vehicle’s in-service
date, whichever occurs first.
Air/Fuel Metering System
• Engine control computer
(engine control module)
• Fuel delivery pipe
• Throttle body
• Transmission control computer
(transmission control module)
Air Induction System
• Intake manifold and
intake air surge tank
Catalyst System
• Exhaust front pipe
(including catalytic converter)
• Exhaust manifold
(including manifold converter)
Evaporative Control System
• Charcoal canister
• Fuel tank

30

Your Warranties in Detail

CaLifornia Emission ControL Warranty

MaIntenance
Ignition System
• Knock sensor
Other Parts Used in
Systems Listed
• Transmission solenoid

You are responsible for performance
of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompliance caused by lack of maintenance
is not covered by this warranty.

Your Warranties in Detail

Warranty

When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.

31

CaLifornia Emission ControL Warranty

Replacement paRts

WaRRantY

To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.

32

Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replacement parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent
to Genuine Lexus Parts.

Your Warranties in Detail

If YouR VehIcle faIls
a smog-check test
If your vehicle fails a smog-check
test, you may make a claim under the
Emission Performance Warranty.
To do so, take your vehicle to an
authorized Lexus dealership and
present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”

California Emission Control Warranty

RepaIR DelaYs
If a Lexus dealership is unable to
complete repairs on your vehicle
within 30 days, you may have the
repairs made under Lexus’ provisions for emergency warranty
repairs. See page 37 for details.

If You Have
QuestIons
If you have questions or concerns
about your vehicle’s California
emission warranty coverage,
please follow the steps described
on pages 9–10. You may also
request information from or report
complaints to:

Your Warranties in Detail

WaRRantY

California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450

33

WArrANty

Tire LimiTed WarranTy

34

OBtAiNiNg
WArrANty Service

OrigiNAL eQUiPMeNt
tHe MANUFActUrerS

The tires that come as original
equipment on your vehicle are
warranted by their manufacturer
and not Lexus. Please refer to the
tire warranty statement included
with the owner information in
your vehicle.

Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644

To obtain warranty service for a
tire, take the tire to an authorized
dealer of the tire manufacturer.
(Refer to your local phone directory
for dealer locations.) Your Lexus
dealer may also be able to assist
you in obtaining warranty service
from the manufacturer.
For additional warranty information
or service assistance, contact the
tire manufacturer directly.

Your Warranties in Detail

Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435

OperatiOn and Maintenance

You are responsible for ensuring
that your Lexus is operated and
maintained according to the
instructions in the Owner’s Manual
and the “Maintenance Information”
section of this guide.

You may have maintenance
performed on your vehicle by
any qualified person or facility.
However, Lexus recommends
having maintenance performed by
an authorized Lexus dealership.

You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date
of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the
new owner.

Lexus dealership technicians are
specially trained to maintain and
repair Lexus vehicles. They stay
current on the latest service information through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certification Program,
which requires specialized,
state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.

Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty.

You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.

Your Responsibilities

WARRANTY

GENERAl INFORMATION

WHERE TO GO
FOR MAINTENANCE

35

OPeratiON aNd MaiNteNaNce

Replacement paRts

WaRRantY

Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts
are built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains
an extensive inventory of Genuine
Lexus Parts to meet your vehicle
service needs. And because it
is linked electronically to Lexus
Parts Distribution Centers, the
dealership has quick access to any
parts it may not have in stock.
Genuine Lexus Parts are covered
by their own warranty (see your
dealer for details) or the remainder
of any applicable New Vehicle
Limited Warranty, whichever
is longer. Non-Genuine Lexus
Parts, or any damage or failures
resulting from their use, are not
covered by any Lexus warranty.

36

Your Responsibilities

Obtaining Warranty Service

By gEOgraphIC
rEgIOn
In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.

If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.

Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
performed by a qualified technician
following procedures in Lexus
service and repair publications.

If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.

Your Responsibilities

WarranTy

Outside the United States,
U.S. Territories and Canada

EmErgEnCy rEpaIrS

37

Obtaining Warranty Service

WARRANTY

You will be reimbursed for warranted
parts at the manufacturer’s suggested
retail price and warranted labor at a
geographically appropriate hourly rate
multiplied by Lexus’ recommended
time allowance for the repair.

38

If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of
non-Genuine Lexus Parts unless you
have the vehicle properly repaired
in a timely manner. To ensure that
warranty coverage remains intact,
have your vehicle inspected by an
authorized Lexus dealership as soon
as possible after an emergency repair.

Your Responsibilities

The ImporTance of Scheduled maInTenance

Regular maintenance is essential
to obtaining the highest level of
performance, safety and reliability from your Lexus. It can also
enhance your vehicle’s resale value.
This section of the Warranty and
Services Guide is designed to help
you make sure your vehicle receives
proper and timely maintenance.
It includes factory-recommended
maintenance guidelines as well as
logs in which to document your
vehicle’s maintenance history.
In addition to scheduled maintenance, your Lexus requires ongoing
general maintenance such as fluid
checks and visual inspections. These
procedures are listed on pages
42–43 of this booklet and described
in detail in the “Maintenance”
section of the Owner’s Manual.

It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace
the engine oil and oil filter. failure
to do so can cause oil starvation
and/or oil gelling, which can
result in severe damage to your
vehicle and require costly repairs
that are not covered by the new
Vehicle limited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many
years to come.

MAINTENANCE
Introduction

39

Maintenance and Lexus Warranty coverage

Maintaining your vehicle according
to the recommendations in this
booklet is required to ensure that your
warranty coverage remains intact.
You should keep detailed records
of vehicle maintenance, including
date of service, mileage at time of
service and a description of service
and/or parts installation performed.
The maintenance logs in this booklet
are a good place to record this
information. If you sell your vehicle,
be sure to give your maintenance
records to the new owner.

MAINTENANCE

Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty.

40

Maintenance and repair services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider
other than a Lexus dealership
for maintenance and repairs.

Introduction

However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those
listed in the scheduled maintenance
log. These additional services are not
required to maintain your warranty
coverage. Ask your dealer for an
explanation of any recommended
maintenance not included in the
scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 16–33 of this booklet.

Lexus DeaLership service

To ensure that your vehicle receives
first-quality service and factoryauthorized parts, Lexus recommends
having maintenance performed by
an authorized Lexus dealership. To
locate your nearest authorized Lexus
dealership, log on to www.lexus.com
or contact Lexus Customer
Satisfaction at (800) 255-3987.
Lexus dealership technicians are
experts in the maintenance and repair
of Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service
publications and training courses.
Many are also certified through the
Lexus Commitment to Perfection
Certification Program, which requires
specialized, state-of-the-art training
as well as rigorous exams through
both Lexus and the National Institute
for Automotive Service Excellence.

You can be confident you’re
getting the best possible service
for your vehicle when you take it
to a Lexus dealership. Don’t trust
your investment to anything less
than a team of Lexus specialists.
Maintenance and repairs not
performed by an authorized Lexus
dealership should be performed
by a qualified technician following
procedures in Lexus service
and repair publications.

MAINTENANCE

Additionally, when you have your
vehicle serviced at a Lexus dealership,
your service information is recorded
in the Lexus National Service History
database. This is the first database of
its kind in the automotive industry. It
can be accessed by any Lexus dealership in the U.S. — a great convenience
if you relocate or need to have your
vehicle serviced while traveling.

Introduction

41

General Maintenance and reGular use

In addition to scheduled maintenance,
your Lexus requires ongoing general
maintenance such as fluid checks
and visual inspections. The recommended guidelines for inspections
are listed below. Please refer to
the “Maintenance” section of the
Owner’s Manual for a detailed
description of inspection procedures.

Every 30 Days
At least once every 30 days,
perform these inspections:
• Check engine oil level using
the dipstick
• Visually check engine coolant
level on the see-through reservoir
• Visually check brake fluid level
on the see-through reservoir
• Visually check condition
of battery

MAINTENANCE

• Check level of windshield
washer fluid

42

• Check tire pressure
• Check tires for damage and wear
• Check installation of driver’s
floor mat

Introduction

After a Car Wash
• Check installation of driver’s
floor mat

When Cleaning the Interior
• Remove dirt and dust with a
vacuum cleaner. Wipe dirty
surfaces with a soft cloth
dampened with warm water.
• When cleaning leather interior,
remove dirt and dust with
a vacuum cleaner. Using a
sponge, apply a small amount
of neutral wool detergent mixed
in water, rubbing in a circular
motion. Wipe off any excess
detergent and let leather dry
in an open-air location.
• When cleaning carpet, remove
dirt and dust with a vacuum
cleaner. Apply a foaming-type
carpet cleaner with a sponge or
brush, allowing cleaner to work
for a few minutes to loosen dirt.
Continue by rubbing carpet
in a circular motion. Wipe
off any excess cleaner with a
clean cloth. If any dirt remains,
repeat process. Best results
are obtained by keeping the
carpet as dry as possible.

General Maintenance and reGular use

When Cleaning the Exterior
• Working from top to bottom,
apply lots of low-pressure water
to the body, wheel wells and
underside of vehicle to remove
dirt and dust. Wash the vehicle
body using a soft sponge or
cotton cloth with mild car-wash
soap. Rinse off with water.
• If water does not bead on a clean
vehicle surface, apply car wax
using a soft cotton cloth when
the body of the vehicle is cool.

When Cleaning the Wheels
• Wait for hot wheels to cool
before getting wheels wet.
• Using a soft sponge or cotton
cloth, apply same mild car-wash
soap as used for the vehicle
body. Quickly rinse off with
water. Using a soft cotton
cloth, apply same car wax as
used for the vehicle body.

MAINTENANCE
Introduction

43

Scheduled Maintenance log

Determining Your
Maintenance Interval:
Months vs. Mileage
Lexus recommends obtaining
scheduled maintenance for your
vehicle every six months or 5,000
miles, whichever occurs first.
For example:
• If at six months you have
driven less than 5,000 miles,
you should obtain maintenance at six months; don’t
wait until 5,000 miles.
• If you drive 5,000 miles in less
than six months, you should
obtain maintenance at 5,000
miles; don’t wait until six months.

MAINTENANCE

Be sure to keep an eye on your
mileage so that you obtain maintenance when recommended. If you
are a low-mileage driver, mark your
calendar to remind yourself to obtain
maintenance every six months.

44

Scheduled Maintenance Log

Special Operating
Conditions
In addition to standard maintenance
items, vehicles that are driven
under special operating conditions
require further maintenance
service. These special operating
conditions, which put added
demands on a vehicle, include:
• Driving on dirt roads or on
dusty roads
• Repeated trips of less than
five miles in temperatures
below 32° F or 0° C
• Extensive idling and/or
low-speed driving for long
distances, such as police, taxi
or door-to-door delivery use
• Towing. Not all vehicles are
designed for towing. Please refer
to the Owner’s Manual for details.
if you drive primarily under any
of the conditions noted, you
should replace the engine oil
and oil filter every six months
or 5,000 miles. Some of these
special operating conditions
require other maintenance items;
these items are indicated in each
maintenance chart.

Scheduled Maintenance log

If you drive only occasionally under
any of the special operating conditions
noted, it is not necessary to change
the oil every six months or 5,000
miles or to perform the additional
services listed in the charts. This
added maintenance is required only
if you drive primarily under any of
the special operating conditions.

Complimentary First
Scheduled Maintenance
Service: Six Months or
5,000 Miles
Lexus provides your first scheduled
maintenance service at no charge.
The service is performed at six
months or 5,000 miles, whichever
occurs first. To obtain this service,
contact your Lexus dealership. Your
complimentary service will include
these items:
• Inspect and adjust all fluid levels

• Reset maintenance reminder light
• Rotate tires

• Inspect wiper blades
• Check installation of driver’s
floor mat
• Road-test vehicle
What are Lexus
Personalized Settings?
Your vehicle includes a variety of
electronic features that can be
programmed to your preferences.
For example, doors can be
programmed to remain locked
when you shift into “Park.” (For more
information, see the “Customizable
Features” section of the Specifications
chapter in your Owner’s Manual.)
Programming of these features
is performed once at no charge,
provided you obtain the service at
the six-month/5,000-mile scheduled
maintenance service. Programming
of some Lexus Personalized Settings
requires special equipment and may
be performed only by an authorized
Lexus dealership.

Scheduled Maintenance Log

MAINTENANCE

• Program Lexus Personalized
Settings, if requested

• Visually inspect brake pads,
calipers and rotors

45

Scheduled Maintenance log

Complimentary Second
Scheduled Maintenance
Service: 12 Months or
10,000 Miles
Lexus also provides your second
scheduled maintenance service at
no charge. The service is performed
at 12 months or 10,000 miles,
whichever occurs first. To obtain
this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Replace engine oil with
0W-20 oil; replace oil filter
• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat

MAINTENANCE

• Road-test vehicle

46

If you do the majority of your driving
under certain special operating
conditions, additional items are
included in this service. See the
“12 Months or 10,000 Miles”
chart on page 48.

Scheduled Maintenance Log

Scheduled Maintenance log

NoTEs

MAINTENANCE
Scheduled Maintenance Log

47

Scheduled Maintenance log

6 Months or 5,000 Miles1

12 Months or 10,000 Miles2

❑ Inspect and adjust all fluid levels
❑ Program Lexus Personalized Settings,
if requested
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

Note: If you drive primarily under certain special
operating conditions, you should also replace
the engine oil with 0W-20 oil and replace the
oil filter. See page 44 for conditions that apply.
Some conditions require additional maintenance.
See below.
If you drive primarily under this
special operating condition, perform
these additional items:

If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Date: _______ Mileage: ________

1This service, excluding maintenance required for special operating conditions, is complimentary when performed by an

authorized Lexus dealership.
2This service is complimentary when performed by an authorized Lexus dealership.

48

Scheduled Maintenance Log

Scheduled Maintenance log

18 Months or 15,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Engine coolant (see page 69)

__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades

Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

49

Scheduled Maintenance log

24 Months or 20,000 Miles

30 Months or 25,000 Miles

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

50

Date: _______ Mileage: ________

Scheduled Maintenance Log

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

36 Months or 30,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Engine coolant (see page 69)
__ Exhaust pipes and mountings

❑ Replace Smart Key battery
❑ Visually inspect brake pads, calipers
and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

__ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades

If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

51

Scheduled Maintenance log

42 Months or 35,000 Miles

48 Months or 40,000 Miles

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

52

Date: _______ Mileage: ________

Scheduled Maintenance Log

If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

54 Months or 45,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Engine coolant (see page 69)

__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades

Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

53

Scheduled Maintenance log

60 Months or 50,000 Miles

66 Months or 55,000 Miles

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

54

Date: _______ Mileage: ________

Scheduled Maintenance Log

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

72 Months or 60,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belts
__ Engine coolant (see page 69)
__ Exhaust pipes and mountings

❑ Rotate tires
❑ Visually inspect brake pads, calipers
and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

__ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades

If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

55

Scheduled Maintenance log

78 Months or 65,000 Miles

84 Months or 70,000 Miles

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

56

Date: _______ Mileage: ________

Scheduled Maintenance Log

If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

90 Months or 75,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Drive belt

__ Engine coolant (see page 69)
__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades

Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

57

Scheduled Maintenance log

96 Months or 80,000 Miles

102 Months or 85,000 Miles

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

58

Date: _______ Mileage: ________

Scheduled Maintenance Log

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

108 Months or 90,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belt
__ Engine coolant (see page 69)
__ Exhaust pipes and mountings

❑ Rotate tires
❑ Visually inspect brake pads, calipers
and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

__ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades

If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

59

Scheduled Maintenance log

114 Months or 95,000 Miles

120 Months or 100,000 Miles

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Replace engine coolant (see page 69)
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

60

Date: _______ Mileage: ________

Scheduled Maintenance Log

If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

126 Months or 105,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Drive belt

__ Drive belt
__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades

Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

61

Scheduled Maintenance log

132 Months or 110,000 Miles

138 Months or 115,000 Miles

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Inspect and adjust all fluid levels
❑ Inspect engine coolant (see page 69)
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

If you drive primarily under this
special operating condition, perform
these additional items:

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:

MAINTENANCE

❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

62

Date: _______ Mileage: ________

Scheduled Maintenance Log

Date: _______ Mileage: ________

Scheduled Maintenance log

144 Months or 120,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace Smart Key battery
❑ Replace spark plugs1
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belt
__ Exhaust pipes and mountings

❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers
and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
__ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades

If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

MAINTENANCE

Date: __________________________

1Required under the terms of the Emission Control Warranty.

Scheduled Maintenance Log

63

Scheduled Maintenance log

150 Months or 125,000 Miles

156 Months or 130,000 Miles

❑ Inspect and adjust all fluid levels
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Inspect engine coolant (see page 69)
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.
If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

64

Date: _______ Mileage: ________

Scheduled Maintenance Log

If you drive primarily under this
special operating condition, perform
these additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

Date: _______ Mileage: ________

Scheduled Maintenance log

162 Months or 135,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Drive belt

__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades

Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

65

Scheduled Maintenance log

168 Months or 140,000 Miles

174 Months or 145,000 Miles

❑ Replace engine oil with 0W-20 oil;
replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

❑ Inspect and adjust all fluid levels
❑ Inspect engine coolant (see page 69)
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Inspect wiper blades
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

If you drive primarily under this
special operating condition, perform
these additional items:

Note: If 0W-20 oil was not used at last oil
change, or if you drive primarily under certain
special operating conditions, you should also
replace the engine oil with 0W-20 oil and
replace the oil filter. See page 44 for conditions
that apply. Some conditions require additional
maintenance. See below.

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

If you drive primarily under this
special operating condition, perform
these additional items:

MAINTENANCE

Driving on dirt roads or on dusty roads:
❑ Inspect axle shaft boots
❑ Inspect ball joints and dust covers
❑ Inspect engine air filter
❑ Inspect steering linkage and boots
❑ Tighten nuts and bolts on chassis

66

Date: _______ Mileage: ________

Scheduled Maintenance Log

Date: _______ Mileage: ________

Scheduled Maintenance log

180 Months or 150,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace engine coolant (see page 69)
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belt
__ Exhaust pipes and mountings

❑ Rotate tires
❑ Visually inspect brake pads, calipers
and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle

__ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades

If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis

Mileage: __________________________

Scheduled Maintenance Log

MAINTENANCE

Date: __________________________

67

Explanation of MaintEnancE itEMs

The following descriptions are
provided to give you a better
understanding of the maintenance
services that should be performed
on your vehicle. The scheduled
maintenance log indicates at
which time/mileage intervals each
service should be performed.
Please note that many maintenance
services should be performed
only by a qualified technician.

MAINTENANCE

For further information on
maintenance services that
you can perform yourself,
see the maintenance sections
of your Owner’s Manual.

68

Axle Shaft Boots
Check the axle shaft boots and
clamps for cracks, deterioration
and damage. Replace any damaged
parts and, if necessary, repack
the grease. A qualified technician
should perform these operations.
Ball Joints and Dust Covers
Check the suspension and steering
linkage ball joints for looseness
and damage. Check all dust covers
for deterioration and damage. A
qualified technician should perform
these inspections.

Scheduled Maintenance Log

Body Inspection
Visually check for corrosion, scratches
and other damage. Check outer
body panels, inner panels of the
hood and doors, and underneath the
vehicle. Apply touch-up paint to any
chips and scratches or have them
repaired by a qualified technician.
Brake Fluid
Replace using fluid type specified in your
Owner’s Manual. A qualified technician
should perform this operation.
Brake Lines and Hoses
Visually inspect for proper installation.
Check for chafing, cracks, deterioration
and signs of leakage. Replace any
deteriorated or damaged parts. A
qualified technician should perform
these operations.
Brake Pads, Calipers
and Rotors
Check brake pads and rotors for
excessive wear; check brake rotors
for runout. Check brake calipers for
fluid leakage. A qualified technician
should perform these operations.

Explanation of MaintEnancE itEMs

Cabin Air Filter
Replace at specified intervals.
More frequent replacement may
be required when driving in dusty
conditions, heavy traffic areas,
urban areas, desert areas or dirt
roads. Refer to your Owner’s
Manual for service details.
Drive Belt
Inspect for cracks, excessive
wear and oiliness. Check the belt
tension and adjust if necessary.
Replace the belt if it is damaged.
Driver’s Floor Mat
• Only use the driver’s floor
mat designed specifically
for the model and model
year of your vehicle, such as
Lexus Genuine floor mats.
• Always properly secure
the driver’s floor mat using
the retaining hooks.

• Never install the driver’s
floor mat upside down.

Engine Coolant
When inspecting, visually check
the engine coolant level on the
see-through reservoir. Add coolant
as necessary. When replacing,
drain the cooling system and refill
with coolant. Always use Genuine
Toyota Super Long-Life Coolant
or similar high-quality non-silicate,
non-amine, non-nitrate, non-borate
ethylene-glycol coolant with long-life
hybrid organic acid technology
(i.e., a combination of low phosphates
and organic acids). Check that the
radiator is not blocked with leaves,
dirt or insects and clean if necessary.
Also check the hose connection
for corrosion and condition of
installation. A qualified technician
should perform these operations.
note: Initial replacement is at
120 months/100,000 miles.
Replace every 60 months/50,000
miles thereafter.

Scheduled Maintenance Log

MAINTENANCE

• Never install another floor
mat on top of the existing
driver’s floor mat.

Engine Air Filter
Check for excessive dirt, damage
and oiliness. Replace if necessary.

69

Explanation of MaintEnancE itEMs

Engine Oil and Oil Filter
Replace the oil filter and drain and
refill the engine oil at specified
intervals. SAE 0W-20 oil is the best
choice for good fuel economy and
good starting in cold weather.
If SAE 0W-20 is not available,
SAE 5W-20 may be used; however, it
must be replaced with SAE 0W-20
at the next oil change. See your
Lexus dealer for oil specifically
formulated for your vehicle’s engine.

MAINTENANCE

Your vehicle is equipped with a
replaceable oil-filter element and
oil-filter cap O-ring; replace both
at each oil change. For instructions
on how to reset the reminder light,
refer to your Owner’s Manual.

70

note: If you do the majority of
your driving under any of the
special operating conditions
indicated on page 44, you should
replace the engine oil and oil filter
every six months or 5,000 miles,
regardless of the oil used or the
certification of the vehicle.
Exhaust Pipes and Mountings
Visually inspect the exhaust pipes,
muffler and hangers for cracks,
deterioration and damage. Start the
engine and listen carefully for any
exhaust leakage. Tighten connections
and replace parts as necessary.

Scheduled Maintenance Log

Fuel Lines and Connections,
Fuel Tank Band and Fuel Tank
Vapor Vent System Hoses
Visually inspect for corrosion,
damage, cracks, and loose or leaking
connections. Tighten connections
and replace parts as necessary.
Fuel Tank Cap Gasket
Visually inspect for cracks, deterioration
and damage and replace if necessary.
Nuts and Bolts on Chassis
Check that tightness of the seatmounting bolts and front/rear
suspension-member retaining bolts
matches torque measurements
specified in the Repair Manual.
Rack-and-Pinion Assembly
Inspect the rack-and-pinion assembly
for signs of leakage, damage and
loose electrical connections. Tighten
connections and if you discover any
leakage or damage, have it repaired
immediately by a qualified technician.
Road Test
While driving the vehicle, check
for proper operation of engine,
transmission, brakes and steering.
Also check the parking brake, and
check for abnormal noise or vibration
from any part of the vehicle.

Explanation of MaintEnancE itEMs

Spark Plugs
Replace at specified interval. Install
new plugs of the same type as originally
equipped (see your Owner’s Manual).
A qualified technician should perform
this operation.
Steering Linkage and Boots
With the vehicle stopped, check for
excessive freeplay in the steering
wheel. Inspect the linkage for
bending and damage and the dust
boots for deterioration, cracks and
damage. Replace any damaged
parts. A qualified technician should
perform these operations.
Timing Chain
The timing chain requires no
periodic inspection.

Transmission
The transmission and transmission
fluid are a completely sealed unit.
Therefore, periodic checks and
replacement of the transmission
fluid are not required, and there is
no dipstick on the transmission.
Any repairs that require adding or
replacing fluid should be performed
by a qualified technician following
procedures in Lexus service and
repair publications.
Wiper Blades
The wiper blades should not show
any signs of cracking, splitting, wear,
contamination or deformation. The
wiper blades should clear the windshield
without streaking or skipping.

Scheduled Maintenance Log

MAINTENANCE

Tire-Pressure Warning Sensors
A tire-pressure sensor is mounted
on each full-size wheel. These
sensors do not require periodic
maintenance. When a sensor’s
long-life lithium battery becomes
discharged, the battery should be
replaced by a qualified technician
following procedures in Lexus
service and repair publications.

Tire Rotation
See your Owner’s Manual for tire
rotation requirements. Check tire
pressure and check tires for damage
and uneven wear. If the vehicle is
equipped with a spare tire, check the
condition and pressure of the spare.

71

Vehicle identification

Model

In-service date

Mileage at delivery

Selling dealership

Selling dealership phone number

MAINTENANCE

Vehicle Identification Number

72

Scheduled Maintenance Log

Axle shaft boots  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 68
Ball joints and dust covers .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 68
Body inspection  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 68
Body repairs  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Brakes
Fluid  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 42, 68
Lines and hoses  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 68
Pads, calipers and rotors  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 68
Cabin Air Filter .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 69

Dispute resolution .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9–13, 21
Drive belt .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 69
Driver’s floor mat .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 69

INDEX

INDEX

Complimentary services
Maintenance services .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4, 45–46
Other services  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5–6

Emergency repairs .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 37–38
Engine air filter  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 69
Engine coolant  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .42, 48–67*, 69
Engine oil and oil filter .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 42, 48–67*, 70
Exhaust pipes and mountings  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70
Fuel lines and connections, fuel tank band and
fuel tank vapor vent system hoses .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70
Fuel tank cap gasket  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70
Inspections, general maintenance .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 42–43

*See scheduled maintenance log for maintenance interval.

73

Keys  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8
Lexus Personalized Settings .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1, 4, 45
Loaner vehicle .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5

Nuts and bolts on chassis  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70

INDEX

INDEX

Maintenance
As related to warranty coverage .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 25, 29, 31, 35, 40
Complimentary first and second services .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4, 45–46
Explanation of maintenance items  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 68–71
General maintenance and inspections .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 42–43
Importance of maintenance .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .39
Maintenance intervals  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .44
Scheduled maintenance log  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67
Where to obtain maintenance  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . inside front cover, 35, 41
Oil change  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70
Owner responsibilities  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 25, 29, 31, 35–38
Parts replacement .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7, 16, 25, 32, 36
Pre-delivery service .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1
Quality control  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Rack-and-pinion assembly  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70
Road test  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48–67*, 70
Roadside assistance  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1, 6
Service agreements  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Service history .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7
Smog-check tests  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .26, 32

*See scheduled maintenance log for maintenance interval.

74

Spark plugs  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 63, 71
Steering linkage and boots .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 71
Timing chain .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .71
Tire inspections .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 42
Tire-pressure warning sensors  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .71
Tire rotation  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 71
Tires, Warranty Coverage  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .34
Towing  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .44
Transmission  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 71
Travel protection  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5

INDEX

INDEX

Warranty coverages
Basic  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 18
California Emission Control .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 28–33
Corrosion perforation .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .19
Coverages at a glance  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .15
Federal Emission Control  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .22–27
General provisions .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 16–17
Powertrain .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .18
Restraint systems .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 18
Tires  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .34
Towing  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .19
What is not covered .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 17, 19–21, 23, 30
Wiper blades .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .48–67*, 71

*See scheduled maintenance log for maintenance interval.

75

76

NOTES

If your name or address
has changed or if you
purchased your Lexus
as a used vehicle, please
complete and mail
the attached card,
even if your warranty
coverage has expired.
This will enable Lexus
to contact you with
important product or
safety updates concerning
your vehicle. If there is no
longer a card attached,
please call the Lexus
Customer Satisfaction
Department at
(800) 255-3987.

13-TCS-07259
Printed 8/13

00505–14WSG–ES350



---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Create Date                     : 2013:08:23 08:38:13-07:00
Creator                         : Acrobat 10.1.7
Modify Date                     : 2015:05:04 09:11:30-07:00
Title                           : 
Has XFA                         : No
XMP Toolkit                     : Adobe XMP Core 5.4-c005 78.147326, 2012/08/23-13:03:03
Metadata Date                   : 2015:05:04 09:11:30-07:00
Creator Tool                    : Acrobat 10.1.7
Format                          : application/pdf
Document ID                     : uuid:8cd8d115-dbab-2a46-9e2a-98a459b70eb6
Instance ID                     : uuid:4e80ca5e-f91d-43a7-9e16-64eccdd11cea
Producer                        : Acrobat 10.1.7
Page Mode                       : UseOutlines
Page Count                      : 82

EXIF Metadata provided by EXIF.tools