Lifeline Systems 7100MHB GoSafe and GoSafe 2 Mobile Help Button User Manual Manual 1
Lifeline Systems Inc GoSafe and GoSafe 2 Mobile Help Button Manual 1
Contents
- 1. Manual
- 2. Manual 1
- 3. Manual 2
Manual 1
Philips Lifeline
Medical Alert Service
Includes: GoSafe Mobile System and HomeSafe System
Instructions for use
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Not for dissemination to the public without the express written consent of Philips.
2
Contents
Philips Lifeline Service ...............................4
Welcome to Philips Lifeline
Setting up your Lifeline Service
Responders and People to Notify
Calling for help inside your home
Signal Range
Battery information
Equipment service
Contact Philips Lifeline or your representative
HomeSafe System and GoSafe Mobile System
Communicators – General Information ................13
Safety information regarding the Home Communicator
Cleaning
Backup battery
Landline Communicator (7000L) .....................16
Description
Safety information
Wireless Communicator (7000C) .....................19
Description
Safety information
HomeSafe System and GoSafe Mobile System
Help Buttons – General Information ..................22
Compatible Home Communicators
Setting up a replacement Help Button
Cleaning
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3
.26
..............29
.33
HomeSafe Personal Help Buttons
(7000PHB or 7000PHW) ...........................
Using the wristband
Adjusting the neck cord
Battery
Recommended usage
HomeSafe AutoAlert Button (7000AHB)
Battery
Recommended usage
GoSafe Mobile Button
(7000MHB/7100MHB) ................... ...........
Charging the battery
Sleep mode
Recommended usage
Safety and Regulatory Compliance ....................41
IEC regulations
System classification
Radio specifications
FCC Notice to Users
Compliance
Intended Use
Compatibility
Risks and Benefits
Training
Safety
Maintenance
Communicator Alarms
GoSafe Mobile Help Button Alarms
Alarm Descriptions / Summary Tables
Technical Specifications
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Not for dissemination to the public without the express written consent of Philips.
4
Philips Lifeline Service
Welcome to Philips Lifeline
Thank you for choosing the Philips Lifeline Medical Alert Service.
Please refer to the Quick Setup Guide provided for instructions on
setting up your equipment. These Instructions for Use will provide you
with information about your equipment and the Lifeline Medical Alert
Service. Please read the manual and Quick Setup Guide carefully, and
note the Warnings and Cautions. If you have questions, call Lifeline at any
time. Please save this manual in case you need to refer to it later.
Please pay special attention to all the instructions provided in the
Warning and Caution sections.
A Warning alerts you to a potential serious outcome, adverse event or
safety hazard. Failure to observe a warning may result in death or serious
injury to the user or patient.
A Caution alerts you to where special care is necessary for the safe and
effective use of the product. Failure to observe a caution may result in
minor or moderate personal injury or damage to the product or other
property, and possibly in a remote risk of more serious injury, and/or
cause environmental pollution.
These Instructions for Use and the Quick Setup Guide describe the most
extensive configuration of the product, with the maximum number of
options and accessories. Not every function described may be available
on your product.
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5
This manual covers the following:
Landline Communicator (7000L)
A Communicator that connects to Lifeline using your home’s existing
landline telephone service. Landline telephone service is required.
Wireless Communicator (7000C)
A Communicator that connects to Lifeline using the AT&T wireless
network; no phone line is required. Wireless service is provided as part
of your Lifeline Service; no additional wireless equipment is needed.
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6
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Do you need help?
HomeSafe
Personal
Help Button
(7000PHB and
7000PHW)
HomeSafe
AutoAlert
Button
(7000AHB)
GoSafe
Mobile Button
(7000MHB/
7100MHB)
Works within
the range of your
Communicator
Works outside* your
home
Can be worn around
neck as a pendant
Can be worn on a
wristband
Can detect falls** in
your home
Can detect falls**
outside* your home
Has a built-in speaker
and microphone
* When access to the AT&T wireless network is available.
** The HomeSafe AutoAlert Button and GoSafe Mobile Button provide an extra layer of protection
by placing a Help Call if a fall is detected and you can’t push the Button. Not all falls can be
detected. If you need help, press your Help Button.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
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7
Setting up your Lifeline Service
Before you can use your system, your Communicator must be properly
set up, and the coverage range of your Help Button must be determined.
Please see the Quick Setup Guide for instructions on how to set up your
system and test the coverage range of your Help Button. If you have any
questions, please contact Philips Lifeline or your representative.
Responders and People to Notify
What is a “Responder”?
As a Lifeline subscriber, you should have designated people who have
agreed to be “Responders.” These are people whom Lifeline should call
in an emergency, when appropriate. Examples include: neighbors, friends,
relatives, your current nursing aide, etc.
Choosing a Responder
It is best to choose a Responder who:
•Has a key to your home or knows where one is located (perhaps in
a key lockbox)
•Could come to help you at different times of the day or night
•Lives or works within 10 minutes of where you live
•Has a phone, preferably a cell phone
•Ideally has a driver’s license and access to a vehicle
If you are using the GoSafe System, choose a Responder who can also:
•Drive to your location, whether you are at home or away from home,
and provide help if needed
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8
Information Lifeline needs about Responders
Please ensure that Lifeline has the following information about each
person acting as a Responder:
•Name
•Phone numbers – home, work and cell phone
•Whether or not the Responder has a key to your home
It’s very important that you keep your Responders and their contact
information up to date. Remember to contact Lifeline if one of your
Responders is no longer able to assist you or if they get a new
telephone number.
Please contact Lifeline for any questions about selecting or being a
Responder.
Who are “People to Notify”?
If you call for help, Lifeline will contact the “People to Notify” to let
them know that you received assistance. “People to Notify” will not be
contacted to help you, unless they are also on your list of “Responders.”
Calling for help inside your home
1. Press the Help Button that you wear or the gray Help button on the
top of your Home Communicator. You can press either button, but
you do not need to press both. The Home Communicator will beep
and dial the Lifeline Response Center.
Note: The Response Center is available 24 hours a day, 365 days a year.
A trained Personal Response Associate is always available to assist you.
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9
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Do you need help?
2. The Home Communicator calls the Response Center. When it dials
the Response Center, the Home Communicator will repeatedly say:
“Your Help Call is in progress; please wait.” Once it connects with the
Response Center, it will say: “Your call has been connected; Lifeline will
be right with you.”
3. The Response Center will answer the call. A Response Associate
will speak to you through the Home Communicator’s built-in speaker
and hear you through the Home Communicator’s highly sensitive
microphone. He/she will ask if you need help. If you do not need help,
just tell the Response Associate that help is not needed.
Note: If you cannot speak or be heard, the Response Associate will try
calling you back. If you cannot answer or if the Response Associate cannot
hear you, Lifeline will contact your Responders or emergency services.
4. The Response Center will assess the situation. If help is needed,
the Response Associate will contact your list of Responders (i.e., a
caregiver, neighbor, loved one) or emergency services in accordance
with your request.
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10
5. Once your Responder or the emergency service arrives, they should
press your Help Button to let Lifeline know that help has arrived. The
Response Associate will contact the household to confirm that you
received the help that you needed.
6. Once Lifeline confirms that you have been assisted, a Response
Associate will contact the “People to Notify” you’ve designated,
letting them know you needed and received help.
Note: If you accidentally press your Help Button, a Response Associate
will respond to your call and ask if you need help. Just tell them that it
was pressed accidentally and that you do not need assistance. Don’t be
concerned that you are bothering Lifeline; we just want to be sure that
you are alright.
Signal Range
Caution
Please see the Quick Setup Guide located in the box for instructions on
how to set up your system and test the range of your Help Button. The
Communicator must be properly set up, and the coverage area of the
Help Button must be tested prior to use. The Help Button is a radio
frequency (RF) device that transmits a signal to a compatible Lifeline
Communicator.
Your Help Button and Home Communicator provide coverage inside
your home and may provide coverage in the area immediately outside (in
the yard, etc.). If you live in an apartment building or condominium, you
may have coverage in areas immediately outside your apartment (e.g., the
hallway, stairway, or another floor of the building). A Signal Range Test is
required to determine which areas are covered. Be sure to thoroughly
test the coverage range of the system in all areas of your home.
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11
The signal range may be affected by environmental factors, including
building materials, large masses covering the Help Button (i.e. a person
falling on top of it) and submersion in liquid.
A Signal Range Test will determine your coverage range, which is the
distance you can move away from your Home Communicator and still
call for help. If you press your Help Button outside of your apartment,
but still within the range of the Home Communicator, help will be sent to
the location of the Home Communicator (i.e., your apartment).
Note: If you have the GoSafe Mobile Button you can call for help outside
the range of your Home Communicator when the AT&T Wireless
network is available. Help will be sent to your location. Please refer to
page 35 for further information.
Signal Range Test
You should conduct a Signal Range Test during installation, and if you
move your Home Communicator to a different location in your home.
1. Make sure that your Home Communicator is ON and that you have
your Help Button in hand.
2. PRESS and HOLD DOWN the Message button. The Home
Communicator will beep and announce: “Continue to hold the
Message button for AutoLearn. When you are ready for Range Test,
please release the Message button.”
3. Release the Message button. The Home Communicator will announce:
“Please press the flashing orange Message button after you have
completed the range test. Begin Signal Range Test.”
4. Press your Help Button. The Home Communicator will beep and play
a voice message and the light on your Help Button will flash green to
indicate that the Home Communicator has received the signal.
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5. Move to other parts of your home and press your Help Button again.
Listen for the beep and check to see if the green light is flashing.
6. Once you have tested different locations in your home and
immediately outside your home, return to the Home Communicator
and press the flashing orange Message button.
Battery information
All Philips Lifeline equipment contains batteries that can only be replaced
by Philips Lifeline in the factory. The equipment will automatically send a
signal to Lifeline when the battery needs to be replaced. Philips Lifeline
will contact you directly to make arrangements for a replacement.
Equipment service
Every Home Communicator and Help Button is manufactured to high
quality standards. Philips Lifeline equipment can only be factory-serviced
by Philips Lifeline. The HomeSafe/GoSafe devices perform periodic
diagnostic self-tests to verify their functionality. If you ever experience
issues with your equipment, or if it becomes damaged, please contact
Philips Lifeline or your representative.
Contact Philips Lifeline or your representative
•If you would like to transfer your service to a new or second home.
•If your Responder or People to Notify list needs to be updated. It
is important that your list is up to date with the correct people and
telephone numbers.
•If someone else in your home needs to use the Lifeline Service. More
than one person living in the same household can have the service.
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13
HomeSafe System and GoSafe
Mobile System Communicators
– General Information
Safety information regarding the
Home Communicator
1. The Home Communicator must be
placed in an indoor living area. Please
keep in mind that sunlight may make it
difficult to see the status lights.
2. Make sure that you do not plug your Home Communicator into a
power outlet that is controlled by a wall switch because someone
could accidentally turn off the wall switch and shut off the power to
your Home Communicator.
3. Do not place anything on top of the Home Communicator. The Help
button and the Message button must always be visible and accessible.
4. The Home Communicator contains a speaker and microphone. Take
care not to block these, since doing so will make it difficult for you to
communicate with Lifeline.
5. Make sure your Home Communicator is away from any clutter or
any object that might block its ability to receive a signal from the Help
Button. The Home Communicator should not be placed on or near
your refrigerator or any type of metal cabinet or bookcase, since this
may limit the overall range of the system.
6. To reduce the risk of electrical shock or fire, do not place the Home
Communicator in or near water or other liquids.
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14
7. Never carry the Home Communicator by the cord or yank on the
cord to disconnect the plug from a power outlet. Instead, grasp the
plug and pull to disconnect. Periodically inspect electrical cords and
cables for damage or signs of wear.
Cleaning
Keep the Home Communicator free of dust by wiping it with a soft
cotton cloth. If additional cleaning is required, follow the steps below:
1. Move the power switch on the back of the Home Communicator to
the OFF position and unplug the power cord from the power outlet.
If you have the Landline Communicator, unplug the telephone cord
from the wall jack.
Warning
Always unplug the Communicator from the power outlet before cleaning
to prevent electric shocks.
Note: You cannot call for help while the Home Communicator is off.
Accordingly, you may wish to have a family member or caregiver present
while you are cleaning your Home Communicator.
2. Slightly dampen a soft cloth with a mild soap and water and gently
wipe the surfaces clean. Do not use detergent or abrasive cleaners
on your Home Communicator.
3. Reconnect the power cord to the power outlet. If you have the
Landline Communicator, reconnect the telephone cord to the wall
jack, and then move the power switch on the back of the Home
Communicator to the ON position.
4. Test your system by pressing your Help Button. Tell the Response
Associate that you are just testing your equipment after cleaning it
and no help is needed.
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Caution
Never allow water or other liquids to enter the product, since these may
cause electrical short-circuits or metal corrosion. Do not spray water or
cleaners directly on your Home Communicator. Excessive moisture could
get inside the Home Communicator and cause damage.
Backup battery
Your Home Communicator uses a factory-installed battery for back up.
If you lose power, the backup battery begins to work automatically. The
Communicator will send an alarm to the Lifeline Response Center to
indicate that the Communicator is using its backup battery. The backup
battery can last for up to 30 hours, depending on the battery age and
environmental conditions.
If your Communicator battery needs to be replaced, a silent signal will
be sent to Lifeline, and Lifeline or your representative will contact you
to arrange for a replacement.
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16
Landline Communicator
(7000L)
Description
Help button
•Press to send a Help
Call to the Response
Center
•Flashes red while a
Help Call is
connecting and after
Lifeline has contacted
your Repsonders or
emergency services
•Steady red when
a Help Call is
connected
Message button
•Used during the
setup process
•When the button
is flashing orange,
press to hear a status
message
Microphone
•Used to talk
to Lifeline
Green status light
•Steady green when the
Communicator is ON. Flashes
green when the Communicator
is running on backup battery
(AC power loss).
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17
Volume control
Controls the volume
of the speaker on the
Communicator
Green phone jack
Used to connect the
Communicator to your
household phone jack
Blue phone jack
Allows you to connect
a telephone to the
Communicator (optional)
Power switch
Used to turn the
Communicator ON or
OFF. The Communicator
must be ON for your
Lifeline service to work.
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18
Safety information
1. If you have multiple phones in your home, and any of them are
left off the hook, the Home Communicator will not be able to
place a Help Call. This problem can be addressed by plugging the
Home Communicator phone cord into an RJ31X/CA38A type jack,
sometimes referred to as a “line seizure jack”, on your main phone line.
Contact your phone company for further assistance with this option.
If (and only if) there is only one phone jack in your home, there is
an RJ31X jack in the Home Communicator that is designed to seize
the line if installed properly. Please refer to the Customer Premises
Equipment and Wiring diagram on page 44 in the Safety and Regulatory
Compliance section.
2. This product cannot be used on party lines/shared service lines.
3. If you have DSL Internet service, you will need to install a DSL filter
between your phone jack and the Home Communicator. Contact your
phone company to obtain a DSL filter or purchase one from a local
electronics store.
Warning
Using telephone services provided via the internet, broadband, VoIP, or
any other nontraditional telephone service presents additional risks for
non-transmission of signals from the Equipment, and the Equipment may
not operate as intended. Contact Lifeline if you have questions in this
regard. If your landline phone service is deemed not compatible with
the 7000L, a 7000C Wireless Communicator may possibly be used to
provide Lifeline service.
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19
Wireless Communicator
(7000C)
Description
Help button
•Press to send a Help
Call to the Response
Center
•Flashes red while a
Help Call is
connecting and after
Lifeline has contacted
your Repsonders or
emergency services
•Steady red when
a Help Call is
connected
Message button
•Used during the
setup process
•When the button
is flashing orange,
press to hear a status
message
Microphone
•Used to talk
to Lifeline
Green status light
•Steady green when the
Communicator is ON. Flashes
green when the Communicator
is running on backup battery
(AC power loss).
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20
Volume control
Controls the volume
of the speaker on the
Communicator
Signal strength
Indicates the strength
of the wireless signal*
Power switch
Used to turn the
Communicator ON or OFF.
The power switch must be
ON at all times for your
Lifeline service to work.
* Signal strength may vary
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21
Safety information
The Wireless Communicator (7000C) uses the AT&T wireless network
to communicate with the Lifeline Response Center.
1. The strength of the wireless signal may be stronger in some areas of
your home than others. When you set up your Home Communicator,
look at the signal strength indicator on the back of the Home
Communicator. The number of green bars that are glowing indicate the
signal strength; the more bars you see, the stronger the signal. Place
your Home Communicator in a location where you spend the majority
of your time, and the signal strength indicator shows two or more bars.
2. If the AT&T wireless network experiences an outage or the Home
Communicator loses its signal, the Message button on top of the
Home Communicator will flash and it will not be able to send a
Help Call to Lifeline. If you press your Button and the AT&T wireless
network is not available, you will hear a message saying: “Your call
cannot be connected. There is no signal strength. Move your Home
Communicator to a different location.” Try moving the Home
Communicator to a different location in your home. Once the signal
is restored, you will hear a message saying: “Connection has been
restored.” Your Help Call will then be dialed.
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22
HomeSafe System and GoSafe
Mobile System Help Buttons –
General Information
The information in this section applies to all types of wearable Help
Buttons.
Compatible Home Communicators
The HomeSafe Personal Help Button, the HomeSafe AutoAlert Button,
and the GoSafe Mobile Button are compatible only with the following
Philips Lifeline Home Communicators:
•Landline Communicator (7000L)
•Wireless Communicator (7000C)
Setting up a replacement Help Button
If you receive a replacement Help Button, you will need to set it up to
work with your Home Communicator. You’ll need to be within arm’s
reach of the Home Communicator to set up your replacement Help
Button.
If more than one Help Button is used in your home, gather them all for
this process. You will need to reprogram all of them, even if you are only
replacing one of them.
1. Make sure that your Home Communicator is ON and that you have
your replacement Help Button in hand.
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23
2. PRESS and HOLD DOWN the
Message button on the Home
Communicator. The Home
Communicator will beep and
announce: “Continue to hold the
Message button for AutoLearn. When
you are ready for Range Test, please
release the Message button.”
Do not release the Message button until you get to Step 4.
3. Continue to hold down the Message button on your Home
Communicator. With your other hand, press the wearable Help Button.
You will hear a long beep and a voice message saying: “Your Lifeline Help
Button is now auto-learned and ready to use.” The Communicator will
also announce the four large digits that appear on the back of your Help
Button. This will indicate that the Help Button is working with the Home
Communicator. If the AutoLearn process fails, please contact Philips
Lifeline or your representative.
4. Repeat step 3 to reprogram all the other Help Buttons in your home.
Then, release the Message button on the Home Communicator. The
Home Communicator will announce: “Please press the flashing Message
button after you have completed the range test. Begin Signal Range
Test.”
5. Press your Help Button. The Home Communicator will beep and the
light on your Help Button will flash green to indicate that the Home
Communicator has received the signal.
6. Move to other parts of your home and press your Help Button again.
Listen for the beep and check to see if the green light on the Button
is flashing.
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24
7. Once you have tested different locations in your home and
immediately outside your home, return to the Home Communicator
and press the flashing orange Message button.
Cleaning
Your Help Button is waterproof (IPX7, 1 meter for 30 minutes), so you
can submerge it in warm water for easy cleaning.
1. Wash your wrist strap or adjustable neck cord with a mild liquid
dishwashing detergent.
2. Wash the Help Button under warm running water. You may also
gently wipe it with an isopropyl (rubbing) alcohol wipe or a cotton pad
moistened with alcohol. However, do not soak it in alcohol.
3. Blot excess moisture with a towel and allow the Help Button to finish
air-drying while you’re wearing it.
Note: If you accidentally push your Help Button during cleaning, please
simply tell the Personal Response Associate that you accidentally pressed
the Button.
Warnings
•Any cord worn around the neck can pose a strangulation risk, including
the possibility of death and serious injuries. This may be of more
concern to wearers in wheelchairs, using walkers, using beds with guard
rails, or who might encounter other protruding objects upon which the
cord can become tangled.
•Philips Lifeline neck cords contain a special fuse (see
image on right) designed to break away under certain
conditions to reduce the remote risk of strangulation.
If this fuse breaks apart, contact Philips Lifeline or your
representative for a replacement, as the fuse cannot
be repaired or re-used.
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ700 0PHB
IC: 655C -7000PH B
8235
2000148235-YYYYMMDD
FCC: BDZ700 0AHB
IC: 655C -7000AH B
Model: 7000AHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
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25
•Do not use any neck cord other than the one provided by Philips
Lifeline or your representative. Other neck cords may not provide the
feature to break apart therefore increasing the risk of strangulation.
•Do not tie a knot in your neck cord since this may prevent the break
away feature from working properly.
•There are no user-serviceable parts inside the Help Button. Do not
attempt to open or modify the device.
•The Help Button contains a lithium battery that must be disposed of
properly. Do not discard the Help Button in the trash or expose it to
flames or intense heat.
•The Help Button is not suitable for use in the presence of flammable
mixtures.
•Do not put your Help Button through the dishwasher, clothes washer
or dryer. Please be sure to remove your Help Button from articles of
clothing that are being dry-cleaned.
•Excessive heat may damage your Help Button. Do not leave your Help
Button on the dashboard of your car or on a windowsill that receives
direct sunlight. Likewise, do not wear your Help Button into a hot tub
or sauna. Normal bathing and showering temperatures WILL NOT
damage your Help Button.
Caution
•Your Help Button may interfere with certain medical equipment, such
as magnetic resonance imaging (MRI), X-ray machines, as well as metal
detectors.
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26
HomeSafe Personal Help
Buttons (7000PHB, 7000PHW)
The HomeSafe Personal Help Button can be configured to be worn on the
neck or wrist and allows you to connect to the Lifeline Response Center 24
hours a day, 7 days a week. When you press your Help Button, it transmits
a signal to your Home Communicator. The Home Communicator then calls
the Lifeline Response Center for you. You must be within the range of the
Home Communicator for your Help Call to be placed.
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ70 00PHB
IC: 655C-7000PHB
8235
2000148235-YYYYMMDD
FCC: BDZ70 00AHB
IC: 655C-7000AHB
Model: 7000AHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
Front view
Indicator light – Flashes green during
range testing. Flashes red when the
Communicator has received a Help
Call signal.
Button area – Press here to send a Help
Call to the Lifeline Response Center.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
IC: 655C-7000PHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
Explanation of symbols
Product code: Report
this code if you ever have
to replace the unit
Serial number and
date of manufacture
Federal Communications
Commission ID
Industry
Canada ID
Attention: Read the
Instructions for Use for
important information
Interference to electronic
equipment may occur
in the vicinity of devices
marked with this symbol
Model Number
Barcode
Type BF applied part
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
27
Using the wristband
To wear the HomeSafe Personal Help Button on your wrist, place
it on your wrist and adjust the strap so that it is snug and comfortable.
Adjusting the neck cord
To shorten: With a tab between your
first finger and thumb of each hand,
slide both tabs apart in line with your
shoulders.
To lengthen: Pull one strand of the
neck cord while sliding the tab to the
back. Repeat on the other side.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
28
Battery
The HomeSafe Personal Help Button has a non-rechargeable battery that
can only be replaced at the factory. The HomeSafe Personal Help Button
will send a low battery signal to Lifeline when there are approximately 30
days of battery life remaining. Lifeline or your representative will contact
you to arrange for a replacement.
Recommended usage
•Wear your Help Button in your home at all times, especially while
sleeping and bathing. The bathroom is a place where people often fall
and need help.
•Your Help Button is waterproof (IPX7, 1 meter for 30 minutes) and
should be worn in the shower or bath.
•Your Help Button does not contain a microphone, so you don’t talk
into it. Instead, press the Help Button and speak in the direction of your
Home Communicator.
•You may continue to wear your Help Button when you leave your home.
However, the Help Button will not provide coverage outside of the range
determined by the Signal Range Test.
•If you are traveling on an airplane and need to bring your HomeSafe
System with you, do not take it into the cabin of the airplane. Instead,
pack the Help Button in your checked luggage along, with your Home
Communicator. Please remember to contact Lifeline before moving the
HomeSafe System to a new address.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
29
HomeSafe AutoAlert Button
(7000AHB)
The HomeSafe AutoAlert Button allows you to connect to the Lifeline
Response Center 24 hours a day, 7 days a week. When you press your
Help Button, it transmits a signal to your Home Communicator. The
Home Communicator then calls the Lifeline Response Center for you.
You must be within the range of the Home Communicator for your Help
Call to be placed.
The HomeSafe AutoAlert Button provides an added layer of protection
by automatically calling for help when a fall is detected. The HomeSafe
AutoAlert Button does not detect 100% of falls. If you are able, you
should always press your Button when you need help.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
30
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ70 00PHB
IC: 655C-7000 PHB
8235
2000148235-YYYYMMDD
FCC: BDZ70 00AHB
IC: 655C-7000AHB
Model: 7000AHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ70 00PHB
IC: 655C-7000 PHB
8235
2000148235-YYYYMMDD
FCC: BDZ70 00AHB
IC: 655C-7000AHB
Model: 7000AHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
Front view
Button area – Press here to send a Help
Call to the Lifeline Response Center.
Indicator light – Flashes green during
range testing. Flashes red when the
Communicator has received a Help
Call signal.
Back view
Important: The vent area located on the
back of the HomeSafe AutoAlert Button is
part of the fall detection sensor system and
needs to remain clear of obstructions (e.g.,
lint or food products).
What to expect when the AutoAlert Button detects a fall
• A Help Call is automatically generated after approximately 30 seconds
of a fall being detected.
•If the Button detects you have gotten up within approximately 30
seconds of a fall being detected, a Help Call will not be generated.
•Do not attempt to stand if you feel unable to.
•If you think you need assistance, push your Help Button to initiate
the Help Call. Pushing the Help Button generates the Help Call
immediately.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
IC: 655C-7000PHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
8235
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
Product code: Report
this code if you ever have
to replace the unit
Attention: Read the
Instructions for Use for
important information
Model number
Explanation of symbols
Serial number and
date of manufacture
Federal Communications
Commission ID
Industry
Canada ID
Interference to electronic
equipment may occur
in the vicinity of devices
marked with this symbol
Barcode
Type BF applied part
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
31
False “fall detected” alarms may occasionally occur
While the AutoAlert Help Button is designed to have very few false
alarms, it might occasionally trigger a fall detected alarm when there was
not a fall (i.e., a false alarm). If this occurs, please simply tell the Response
Associate that it was a false alarm.
Note: Occasional false alarms do not indicate that the AutoAlert Help
Button is malfunctioning.
Caution
In certain situations, the HomeSafe AutoAlert Button may not detect a
fall. A gradual slide from a seated position – such as from a wheelchair –
may not register as a fall and would not be detected. If you fall and need
help, always press the Help Button if you are able to.
The vent area located on the back of the HomeSafe AutoAlert Button
is part of the fall detection sensor system and needs to remain clear of
obstructions (e.g., lint or food products). A continuous flow of water (e.g.,
a shower) hitting the vent directly may also temporarily obstruct the vent.
However, your HomeSafe AutoAlert Button is waterproof and should be
worn at all times – even when bathing or showering.
To conserve battery power for Help Calls, the sensors that are used
to detect falls will be disabled when there are approximately 7 days of
battery life remaining. During this time, the HomeSafe AutoAlert Button
will not detect falls. But, it will continue to function as a Help Button,
which you can press if you need help. See the Battery section below for
further information.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
32
Battery
The HomeSafe AutoAlert Button has a non-rechargeable battery that can
only be replaced at the factory. The HomeSafe AutoAlert Button
will send a low battery signal to Lifeline when there are approximately
30 days of battery life remaining. Lifeline or your representative will contact
you to arrange for a replacement.
Recommended usage
•Wear your AutoAlert Help Button in your home at all times, especially
while sleeping and bathing. The bathroom is a place where people often
fall and need help.
•Your AutoAlert Help Button is waterproof (IPX7, 1 meter for 30
minutes) and should be worn in the shower or bath.
•Press your AutoAlert Help Button any time you need help.
•Your AutoAlert Help Button does not contain a microphone, so you
don’t talk into it. Instead, press the Help Button and speak in the
direction of your Home Communicator.
•Do not throw or toss the AutoAlert Help Button onto a bed, table, or
other surface because it may accidentally send a Help Call.
•You may continue to wear your AutoAlert Help Button when leaving
your home. However, it will not provide coverage outside of the range
determined by the Signal Range Test.
•If you are traveling on an airplane and need to bring your HomeSafe
System with you, do not take it into the cabin of the airplane. Instead,
pack the Help Button in your checked luggage along with your Home
Communicator. Please remember to contact Lifeline before moving the
HomeSafe System to a new address.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
33
GoSafe Mobile Button
(7000MHB and 7100MHB)
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
The GoSafe Mobile Button allows you to connect to the Lifeline
Response Center 24 hours a day, 7 days a week. The GoSafe Mobile
Button can be used at home, in conjunction with the 7000C or 7000L
Home Communicator, or from any other location in the United States
and Canada where the AT&T wireless network is available.
The GoSafe Mobile Button provides an added layer of protection by
automatically calling for help when a fall is detected. The GoSafe Mobile
Button does not detect 100% of falls. If you are able, you should always
press your Button when you need help.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
34
Front view
Indicator light – This light will indicate the
status of the GoSafe Mobile Button.
Microphone – The GoSafe Mobile
Button has a microphone that you can
use to talk to the Response Associate
when you are outside the range of the
Home Communicator.
Back view
Speaker – The GoSafe Mobile Button has
a built-in speaker.
Important: This area is part of the fall
detection sensor system and needs to
remain clear of obstructions (e.g., lint or
food products).
Charger
The GoSafe Mobile Button has a
rechargeable battery. Use the charger
provided with your GoSafe system to
recharge the Button when the light
indicates that the Button needs to be
charged. See the Charging the battery
section on page 37.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
7100MHB Back view
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
35
Determining your location
The GoSafe Mobile Button is designed to help identify your general
location, at or away from home. You should always tell the Personal
Response Associate your exact location if you are able to do so. If
you are unable to speak or explain your exact location, Lifeline will
still contact help to find and assist you where you are. Lifeline cannot
guarantee that your location can be determined at all times.
If your Responder or emergency services is having trouble locating
you, Lifeline will activate the audio beacon feature. This is a very loud,
siren-like noise that will come from the GoSafe Mobile Button and will
allow responders to find you more easily. Each time the audio beacon is
activated, it will sound for 5 minutes. Pressing the Button will silence the
audio beacon and will not initiate another Help Call.
What to expect when the GoSafe Mobile Button detects a fall
•A Help Call is automatically generated after approximately 30 seconds
of a fall being detected.
•If the Button detects you have gotten up within approximately 30
seconds of a fall being detected, a Help Call will not be generated.
•Do not attempt to stand if you feel unable to.
•If you think you need assistance, push your Help Button immediately
to initiate the Help Call. Pushing the Help Button generates the Help
Call immediately.
False “fall detected” alarms may occasionally occur
While the GoSafe Mobile Button is designed to have very few false
alarms, it might occasionally trigger a fall detected alarm when there was
not a fall (i.e., a false alarm). If this occurs, please simply tell the Response
Associate that it was a false alarm.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
36
Note: Occasional false alarms do not indicate that the GoSafe Mobile
Button is malfunctioning.
Warning
Do not use the GoSafe Mobile Button if you have an implantable cardiac
device, such as a defibrillator or pacemaker.
Cautions
In certain situations, the GoSafe Mobile Button may not detect a fall. A
gradual slide from a seated position – such as from a wheelchair – may
not register as a fall and would not be detected. If you fall and need help,
always press the Help Button if you are able to.
The vent area located on the back of the GoSafe Mobile Button is part of
the fall detection sensor system and needs to remain clear of obstructions
(e.g., lint or food products). A continuous flow of water (e.g., a shower)
hitting the vent directly may also temporarily obstruct the vent. However,
your GoSafe Mobile Button is waterproof and should be worn at all times
–even when bathing or showering.
The GoSafe Mobile Button may interfere with certain medical equipment,
such as magnetic resonance imaging (MRI), X-ray machines, Automatic
External Defibrillators, cardiac monitors, insulin pumps, hearing aides, as
well as metal detectors. It may also interfere with aircraft communications.
Be sure to place your GoSafe Mobile Button in sleep mode when on an
airplane. Please see instructions for putting your GoSafe Mobile Button in
sleep mode on page 38.
The GoSafe Mobile Button can only place a Help Call when it is within the
range of the Home Communicator to which it has been programmed and/
or when the AT&T wireless network is available.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
37
Charging the battery
Flashing orange light
= charging needed
Flashing green light
= charging in progress
When connected
to the charger, a
steady green light
= fully charged
Your GoSafe Mobile Button will chime once and the light will flash orange
whenever it needs to be charged. Typically, it will take less than 45 minutes to
charge your GoSafe Mobile Button. It is fully charged when it chimes and the
light turns to a steady green.
1. Make sure the charger is plugged into a power outlet.
2. Attach your GoSafe Mobile Button to the charger. You will hear a
chime and a voice message to acknowledge that you are charging.
3. Charge until the light turns to a steady green.
4. Remove from the charger. The green light will turn off, and the Button
is ready to use.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
38
To determine if your GoSafe Mobile Button is on, shake it briefly:
•A flashing green light means that the Button has battery power
•No light means that the battery is dead and needs to be charged or,
it is in sleep mode
Important reminders
•You should continue wearing your GoSafe Mobile Button while it is
being charged. Please be cautious not to trip on the cord.
•When you are charging your GoSafe Mobile Button while wearing it,
be sure to remove it from the charger prior to standing up. Failure to
do so may compromise the fall detection capability of your GoSafe
system.
•Do not charge your GoSafe Mobile Button while sleeping or bathing.
•Battery life varies based on activity level, time spent away from your
Home Communicator, and actual emergency use. In general, you
should charge your GoSafe Mobile Button at least once a week. It may
be helpful to pick a specific day and time to complete the charging, e.g.,
Sundays at 4pm.
Sleep mode
The GoSafe Mobile Button is a mobile device much like a cell phone.
As such, you must turn it off in the following circumstances:
•When you are traveling by airplane
•If you are returning the GoSafe Mobile Button to Lifeline
The GoSafe Button has a “sleep mode” for these situations. To put the
GoSafe Mobile Button into sleep mode, press and hold the Button for
10 seconds. It will say: “If you would like to turn off your Help Button,
please press it again.” Press again. The GoSafe Mobile Button will confirm
it is entering sleep mode by saying: “Your Help Button is now turning off.”
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
39
To exit sleep mode, press the Help Button. Your Button will say: “Your
Help Button is now ready to use. If you need help, please press your Help
Button again”. The button press that takes the Button out of sleep mode
will not initiate a Help Call. If you need help in this instance, be sure to
press the Button a second time.
Caution
You will not be able to send a Help Call when the GoSafe Mobile Button
is in sleep mode. Be sure to remember to exit sleep mode as soon
as wireless/electronic device use is allowed, e.g., after the airplane has
landed.
Note: If you are returning a GoSafe Mobile Button to Philips Lifeline
for service, replacement or recycling, you must contact Lifeline before
returning the Button. Lifeline will provide you with special packaging and
instructions for return.
Recommended usage
•Press your GoSafe Mobile Button any time you need help, or in
situations/locations outside the home where you want to determine
if the AT&T wireless network is available.
•Wear your GoSafe Mobile Button at ALL times, even when you are
away from home. The GoSafe Mobile Button will send a Help Call
from any location where the AT&T wireless network is available.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
40
•If you are outside of the signal or voice range
of your Home Communicator, you can talk
to Lifeline using the GoSafe Mobile Button’s
microphone and speaker. For best results,
hold the Button up and away from your chest
when you are speaking to Lifeline. Maintain a
minimum separation distance of 10 mm/ 0.394
inches when operating the device in the held to face configuration.
•Your Help Button is waterproof (IPX7, 1 meter for 30 minutes) and
should be worn in the shower or bath.
•Do not throw or toss the GoSafe Mobile Button onto a bed, table, or
other surface because it may accidentally send a Help Call.
•When entering and exiting your vehicle, take care to prevent the
GoSafe Mobile Button from hitting the steering wheel because it may
accidentally send a Help Call.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
49
Note: If multiple alarms occur at the same time, all alarms are processed and displayed, but the alarms
are ordered first by priority and then by occurrence, with the newest, highest priority alarms at the top of
the list. The alarm precedence is in the following order: high priority, medium priority, and informational
messages.
Note: Not all alarms are available in every mode (e.g. during installation); some alarms are mode-
dependent.
Audible and Visual Alarm Indicators
When the device detects a High priority alarm: The Help button on the Communicator flashes red, the
device audible alarm sounds and a recorded voice message is played.
When the device detects a Medium priority alarm: The Message button on the Communicator flashes
yellow/orange. The operator must press the Message button to hear a recorded voice message describing
the alarm condition and/or what to do about the alarm condition.
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced. Lowering the volume slider on the
Communicator will lower the volume of the voice prompts played, but the alarm messages will
still play.
Medium Priority alarms are silent until the User presses the Message button to hear what the alarm
condition is and how to act upon it. The recorded voice messages will continue to play each time the
Message button is pressed, until the alarm condition is corrected.
Resetting an Alarm
High priority alarms are normally reset by the Call Center after the alarm has been responded to.
Additionally, the Communicator may periodically poll the Call Center to see if the alarm should be reset
and does so accordingly.
Note: Powering down the Communicator during the reporting of a high priority alarm will reset the
device, but since the alarm has already been reported to the Call Center, the Call Center will likely
attempt to contact the Subscriber. If an alarm is accidentally initiated by the User, they should not turn off
the Communicator. Instead, they should wait for the Call Center to establish voice communication and
simply state that the alarm was sent accidentally.
The Communicator self-cancels certain Medium Priority alarms if the cause of the alarm is corrected,
shutting off the flashing message LED.
Additionally, the Communicator also displays informational messages and confirmation alerts that
notify you of conditions that need attention but do not qualify as alarm conditions (e.g. installation
prompts).
•High Priority – Require immediate response (by the Call Center)
•Medium Priority – Require prompt response (by the operator/user)
Communicator Alarms
Introduction
There are two types of alarms processed by the HomeSafe/GoSafe Communicator:
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
50
GoSafe Mobile Help Button Alarms
Introduction
There are two types of alarms processed by the GoSafe Mobile Help Button:
•High Priority – Require immediate response (by the Call Center)
•Medium Priority – Require prompt response (by the operator/user)
Additionally, the Mobile Button also plays informational messages and confirmation alerts that notify
you of conditions that need attention but do not qualify as alarm conditions (e.g. installation prompts).
Note: If multiple alarms occur at the same time, all alarms are processed and displayed, but the
alarms are ordered first by priority and then by occurrence, with the newest, highest priority alarms
at the top of the list. The alarm precedence is in the following order: high priority, medium priority,
and informational messages.
Note: Not all alarms are available in every mode (e.g. during installation); some alarms are mode-
dependent.
Audible and Visual Alarm Indicators
When the device detects a High priority alarm: The light on the Mobile Help Button flashes red, the
device audible alarm sounds and a recorded voice message is played.
When the device detects a Medium priority alarm: The light on the Mobile Help Button flashes
orange, the device may play a sound and/or a recorded voice message.
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced.
Medium Priority alarms play a sound and possibly a recorded voice message once upon detection
of the alarm, but the light flashes until the alarm condition is corrected.
Resetting an Alarm
High Priority alarms are normally reset by the Call Center after the alarm has been responded to.
Additionally, the Mobile Help Button may periodically poll the Call Center to see if the alarm should
be reset and does so accordingly. If the alarm is not reset by the Call Center, the Mobile Help Button
will automatically reset the alarm after 30 minutes.
Note: Putting the Mobile Button to sleep during an active high priority alarm will reset the device, but a
Voice Message is played requiring the user to confirm this action. Since the alarm has already been reported
to the Call Center, they will likely attempt to contact the Subscriber. If an alarm is accidentally initiated by
the User, they should not put the Mobile Button to sleep. Instead, they should wait for the Call Center to
establish voice communication and simply state that the alarm was sent accidentally.
The Mobile Button self-cancels certain Medium Priority alarms if the cause of the alarm is corrected,
stopping the orange flashing LED.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
51
Alarm Descriptions / Summary Tables
The following tables summarize all of the Communicator high and medium priority alarms and
informational messages (Supervision/Check-in alarms).
Help Needed (High Priority) Alarms
The HomeSafe/GoSafe Communicator and Help Button alarms described below are User-initiated
high priority alarms designed to let the Call Center know that the User needs assistance.
Alarm Event Type
HELP NEEDED Communicator (7000C / 7000L)
Alarm Event
Description
Help Alarm initiated by User pressing the Help button on the Home
Communicator
Priority High
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
Yes. Home Communicator plays Voice Message upon pressing the
Help button. Help button flashes red and turns solid red once a voice
connection is established with the Call Center.
Alarm Event Reported
to Lifeline?
Yes. A Help Alarm Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Help Signal, the Call Center calls
the Home Communicator to establish contact with the Subscriber and
to see what kind of help they need.
HELP NEEDED End Device (7000PHB / 7000AHB / 7000MHB/7100MHB) in range of
Communicator
Alarm Event
Description
Help Alarm initiated by User pressing the Button on the End Device
Priority High
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
Yes. Upon pressing the button on the End Device a Help Signal is sent
to the Home Communicator. When the Home Communicator receives
and acknowledges the signal, the indicator on the End Device / Help
Button flashes red. The Home Communicator plays Voice Message and
its Help Button flashes red. The Home Communicator Help button
turns solid red once a voice connection is established with the Lifeline
Call Center.
Alarm Event Reported
to Lifeline?
Yes. A Help Alarm Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Help Signal, the Call Center calls
the Home Communicator to establish contact with the Subscriber and
to see what kind of help they need.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
52
HELP NEEDED End Device (7000MHB) out of range of Communicator
Alarm Event
Description
Help Alarm initiated by the User pressing the button on the End
Device
Priority High
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
Yes. Upon pressing the button on the End Device, a Voice Message
plays and the LED flashes red.
Alarm Event Reported
to Lifeline?
Yes. A Help Alarm Signal is sent to the Call Center by the End Device
from anywhere wireless signal is available on the AT&T wireless
network. Upon receiving the Help Signal, the Call Center calls the End
Device to establish contact with the Subscriber and to see what kind of
help they need.
HELP NEEDED End Device (7000MHB/7100MHB) out of range of
Communicator / no Signal Strength
Alarm Event
Description
Help Alarm initiated by the User pressing the button on the End
Device or by the End Device detecting a fall; and the AT&T wireless
network is unavailble. Then a Warning Message is displayed.
Priority High
Device Action The Help Alarm Signal will be sent to the Call Center once the
connection to the AT&T wireless network is re-established.
Alarm Event Reported/
Displayed Locally?
Yes. Upon pressing the button on the End Device or when the End
Device has detected a fall, a Voice Message plays and the LED flashes
red. This is an alarm that will self-cancel once connection to the AT&T
wireless network is re-established.
Alarm Event Reported
to Lifeline?
No. If the AT&T wireless network is unavailable a Help Alarm Signal
cannot be sent to the Call Center.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
53
HELP NEEDED Fall Detected End Device (7000AHB / 7000MHB/7100MHB)
in range of Communicator
Alarm Event
Description
Help Alarm initiated by End Device detecting a fall.
Priority High
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
Yes. When the AutoAlert or Mobile Help Button has detected a
fall has occurred, a “fall detected” Help Signal is sent to the Home
Communicator. When the Home Communicator receives and
acknowledges the signal, the indicator on the End Device flashes red.
The Home Communicator plays a Voice Message and its Help button
flashes red. The Home Communicator Help button turns solid red
once a voice connection is established with the Call Center.
Alarm Event Reported
to Lifeline?
Yes. A “fall detected” Help Alarm Signal is sent to the Call Center by
the Home Communicator. Upon receiving the “fall detected” Help
Signal, the Call Center calls the Home Communicator to establish
contact with the Subscriber and to see what kind of help they need.
HELP NEEDED Fall Detected End Device (7000MHB/7100MHB) out
of range of Communicator
Alarm Event
Description
Help Alarm initiated by the End Device detecting a fall.
Priority High
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
Yes. When the Mobile Help Button has detected a fall, it plays a Voice
Message and its LED flashes red.
Alarm Event Reported
to Lifeline?
Yes. The Mobile Help Button sends a "fall detected" Help Alarm Signal
to the Call Center from anywhere wireless signal is available on the
AT&T wireless network. Upon receiving the "fall detected" Help Signal,
the Call Center calls the Mobile Button to establish contact with the
Subscriber and to see what kind of help they need.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
54
Device Error (Medium Priority) Alarms
The HomeSafe/GoSafe Communicator and Help Button alarms described below are automatically
generated alarms designed to periodically let the Call Center know that the Communicator and Help
Buttons are working properly.
Alarm Event Type
AC Power Lost Communicator (7000C / 7000L)
Alarm Event
Description
In the event that the Home Communicator loses its connection to AC
Power, a Warning Message is displayed
Priority Medium
Device Action Switches to backup battery and operates normally
Alarm Event Reported/
Displayed Locally?
Yes. The Message Button on the Home Communicator flashes yellow-
orange. A Voice Message plays upon pressing the Message Button.
This is an alarm that will self-cancel once connection to the AC power
is re-established.
Alarm Event Reported
to Lifeline?
No.
LOW BATTERY + AC Power Lost Communicator (7000C / 7000L)
Alarm Event
Description
When the charge level of the Communicator backup battery is low
(less than 4.88V) AND the Communicator has lost AC Power, a
Warning Message is displayed
Priority Medium
Device Action Operates normally under battery power until battery is depleted
Alarm Event Reported/
Displayed Locally?
Yes. The Message Button on the Home Communicator flashes yellow-
orange. A Voice Message plays upon pressing the Message Button.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
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55
LOW BATTERY Communicator (7000C / 7000L)
Alarm Event
Description
When the capacity / life of the Communicator backup battery has
diminished, a Warning Message is displayed
Priority Medium
Device Action Operates normally on AC Power
Alarm Event Reported/
Displayed Locally?
Yes. Message Button Flashes. Voice Message plays upon pressing the
Message Button.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
LOW BATTERY End Device (7000PHB / 7000AHB / 7000MHB/7100MHB)
Alarm Event
Description
When the capacity / life of the Help Button battery has diminished, a
Warning Message is displayed
Priority Medium
Device Action Operates normally until battery is depleted
Alarm Event Reported/
Displayed Locally?
Yes. Message Button Flashes. Voice Message plays upon pressing the
Message Button.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
BATTERY REQUIRES CHARGING End Device (7000MHB/7100MHB)
Alarm Event
Description
When the Mobile Help Button rechargeable battery needs to be
charged (below 350 mAh), a warning Message is displayed.
Priority Medium
Device Action Operates normally until the battery is critically low.
Alarm Event Reported/
Displayed Locally?
Yes. Mobile Help Button LED flashes orange and plays single sound/
tone. Message Button on the Home Communicator flashes, when the
End Device is within range. Voice Message plays upon pressing the
Message Button. This alarm will self cancel once the battery charge
reaches an acceptable level.
Alarm Event Reported
to Lifeline?
No.
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56
DEPLETED BATTERY End Device (7000MHB/7100MHB)
Alarm Event
Description
When the charge level of the Mobile Help Button rechargeable battery
is critically low (below 3.7V), a Warning Message is displayed.
Priority Medium
Device Action Operates normally until the battery is fully depleted.
Alarm Event Reported/
Displayed Locally?
Yes. Mobile Help Button LED flashes orange, plays single sound/tone,
and a Voice Message. Message Button on the Home Communicator
flashes, when the End Device is within range. Voice Message plays
upon pressing the Message Button. This alarm will self cancel once the
battery charge reaches an acceptable level.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the End
Device from anywhere wireless signal is available on the AT&T wireless
network. Upon receiving the Maintenance Signal, the Call Center stores
the status information but no direct action is taken.
Device Hardware Failure (7000PHB / 7000AHB / 7000MHB /7100MHB/ 7000C / 7000L)
Alarm Event
Description
In the event that a device senses it has a Hardware Error, a Warning
Message is displayed.
Priority Medium
Device Action May have limited operation, depending on the failure
Alarm Event Reported/
Displayed Locally?
Yes. Message Button Flashes. Voice Message plays upon pressing the
Message Button.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
Software Failure End Device (7000PHB / 7000AHB / 7000MHB/7100MHB)
Alarm Event
Description
In the event that a device senses it has a Software Error, a Warning
Message is displayed
Priority Medium
Device Action May have limited operation, depending on the failure
Alarm Event Reported/
Displayed Locally?
Yes. Message Button Flashes. Voice Message plays upon pressing the
Message Button.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
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57
NO PHONE LINE Communicator (7000L)
Alarm Event
Description
In the event that the Home Communicator loses its connection to the
phone line, a Warning Message is displayed.
Priority Medium
Device Action Any alarms generated will be sent to the Call Center once connection
to the phone line is established.
Alarm Event Reported/
Displayed Locally?
Yes. Message Button flashes. Voice Message plays upon pressing the
Message Button. This is an alarm that will self-cancel once connection
to the phone line is re-established.
Alarm Event Reported
to Lifeline?
No. If connection to the phone line is lost, a Maintenance Signal cannot
be sent by the Home Communicator to the Call Center.
NO SIGNAL STRENGTH Communicator (7000C)
Alarm Event
Description
In the event that the Home Communicator loses its connection to
the AT&T wireless network for a period of more than 2 minutes
continuously, a Warning Message is displayed.
Priority Medium
Device Action Any alarms generated will be sent to the Call Center once connection
to the AT&T wireless network is established
Alarm Event Reported/
Displayed Locally?
Yes. Message Button Flashes. Voice Message plays upon pressing the
Message Button.
This is an alarm that will self-cancel once connection to the AT&T
wireless network is re-established.
Alarm Event Reported
to Lifeline?
No. If connection to the AT&T wireless network is lost, a Maintenance
Signal cannot be sent by the Home Communicator to the Call Center.
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58
Supervision and Check-in Alarms (Informational Messages)
The alarms described below are automatically generated alarms designed to periodically let the Call
Center know that the Communicator and Help Buttons are working properly. These alarms are silent
and require no immediate action from the User/Subscriber.
Alarm Event Type
AUTO TEST CALL (aka Check-in) (7000C / 7000L / 7000MHB/7100MHB)
Alarm Event
Description
Auto Test calls are automatically generated silent alarms designed to
periodically let the Call Center know that the Communicator or End
Device is working properly.
Priority N/A
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
No visual or audible alarm is generated by the devices.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator or End Device. Upon receiving the Maintenance Signal,
the Call Center prioritizes the response and contacts the Subscriber to
verify the status of their equipment.
SUPERVISION FAILURE (7000PHB / 7000AHB / 7000MHB/7100MHB)
Alarm Event
Description
End Devices periodically check-in to the Communicator. If the
Communicator has not received a check-in from the End Devices for a
week, then a silent alarm is sent to the Call Center
Priority N/A
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
No visual or audible alarm is generated by the devices.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
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59
AC Power Restored Communicator (7000C / 7000L)
Alarm Event
Description
If AC power is restored within 24 hours of the Communicator’s
“Low Battery + NO AC Power” alarm event occurring, then the
Communicator will report a silent alarm to the Call Center
Priority N/A
Device Action Operates normally
Alarm Event Reported/
Displayed Locally?
No visual or audible alarm is generated when AC Power is restored.
Instead, the flashing message light / alarm generated by the “AC Power
Lost” is reset and the Message button stops flashing.
Alarm Event Reported
to Lifeline?
Yes. If AC power is restored within 24 hours of a reported low battery
+ no AC condition, a Maintenance Signal is sent to the Call Center,
letting the Call Center know the Home Communicator is receiving
power.
Priority of Device Error Alarms
The Communicator plays messages in the priority order shown in the table below separated when
multiple fault conditions are active simultaneously and the Message button is pressed.
Fault Condition Audio Message
Wireless connection
lost / No Wireless
Signal
“Unfortunately, the signal strength in this location is not strong enough.
Move your Home Communicator to a different location.”
No Phone line “Please check the phone line and connections”
External Phone off
Hook
“A phone is off-hook. Please check other phones in your home.”
Low Battery GoSafe
Mobile Button
“Please charge your Help Button as soon as possible. The battery is
very low.”
AC Power Loss “No power is detected. Please check the power cord.”
Communicator Low
Battery
“The backup battery is low.”
Communicator has a
Hardware or Software
Failure
“There is a fault with your Home Communicator. Please contact Philips
Lifeline.”
End Device has a:
‘Hardware Failure’ OR
‘Software Failure’ OR
‘Battery Low’
“There is a fault with your Help Button. Please contact Philips Lifeline.”
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60
Delay in Determining Alarms
Reporting high priority help alarms from the End Devices to the Home Communicator is done in less
than a second when generated by a button press.
The HomeSafe AutoAlert and GoSafe Mobile Help Buttons provide an added layer of protection
by being able to detect falls under certain conditions. This takes approximately 30 seconds to
determine that an activity that resembles a fall has occurred. An alarm signal is then sent to the
Home Communicator. If a fall is detected by the 7000MHB when outside of range of the Home
Communicator, the signal is sent directly to the Call Center via the AT&T wireless nework, if available.
Logging Alarms
All alarm events reported to the Call Center are logged by the Call Center. There are no user
accessible logs.
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41
Safety and Regulatory
Compliance
IEC regulations
The HomeSafe/GoSafe Help Buttons and Home Communicator comply with the relevant National
and International standards listed in the Technical Section. They are classified as medical electrical
(ME) equipment in the US according to the FDA product classification. According to Health
Canada they are not classified as medical devices. They fall under the Canada Consumer Product
Safety Act.
Medical electrical equipment can either generate or receive electromagnetic interference. This
product has been evaluated for electromagnetic compatibility (EMC) with the appropriate accessories
according to IEC 60601-1-2:2007, the international standard for EMC for medical electrical equipment.
The HomeSafe/GoSafe Help Buttons and Home Communicator must emit electromagnetic energy in
order to perform its intended function. Nearby electronic equipment may be affected. Medical Electrical
Equipment needs special precautions regarding EMC and needs to be installed and put into service
according to the EMC information provided in the accompanying documents.
The use of accessories, transducers and/or cables other than those specified, with the exception of
those sold by the manufacturer as replacement parts for internal components, may result in increased
emissions or decreased immunity of the equipment or system.
The equipment or system should not be used adjacent to or stacked with other equipment and that if
adjacent or stacked use is necessary, the equipment or system should be observed to verify normal
operation in the configuration in which it will be used.
System classification
The HomeSafe/GoSafe Help Buttons and Home Communicator are FDA Class II devices. They are
internally powered devices for continuous operation.
Radio specifications
The HomeSafe/GoSafe Help Buttons and Home Communicator have radios with the following
characteristics: 3 channel frequency agility (917 MHz, 919 MHz, 921 MHz); maximum EIRP -1.23 dBm;
FSK digital modulation. It fully complies with FCC Part 15, Section 15.249.
Additionally, the 7100MHB complies with the FCC Part 15, 22 and 24 Subparts B, C and E. Its radio
frequency transmitters have the following characteristics:
Cellular 3G (824-849MHz and 1850-1910MHz transmission bands).
WiFi (a, b, g) 2.4 MHz and 5MHz ISM band; maximum EIRP 15 dBm; OFDM modulation
Bluetooth ISM band 2.4MHz; maximum EIRP 2 dBm; GFSK modulation
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42
FCC Notice to Users
7000L FCC Regulations
The 7000L Home Communicator (landline) has been registered with the U.S. Federal
Communications Commission (FCC) in accordance with Part 15 and Part 68.
Notice
The FCC requires that the Communicator be connected to the nationwide telephone network
through a modular telephone jack (USOC RJ11C, RJ11W, RJ14 or RJ31X). This equipment may not
be used with coin telephone lines or party lines. Contact the state public utility commission, public
service commission or corporation commission for more information.
Notification for the Telephone Company
Upon request of your local telephone company, you are required to provide them with the following
information:
1. The “Line” to which the Communicator is connected (that is, your phone number); and
2. The Communicator’s FCC Registration Number and Ringer Equivalence Number (REN). Those
numbers are on the bottom of the Communicator. The REN is used to determine how many
devices may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all, areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact your
local telephone company. The REN for the Communicator is part of the product identifier that has
the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3).
Rights of the Telephone Company
If the Communicator causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone
company may make changes in its facilities, equipment, operations or procedures that could affect the
operation of the equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
Interference Information: FCC Rules Part 15
The Communicator complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference; and (2) this device must accept
any interference received, including interference that may cause undesired operation.
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43
Note: The Communicator has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. The Communicator generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
•Move the Communicator away from your radio or television.
•Plug the Communicator into a different power outlet than your radio or television.
ACTA (Administration Council for Terminal Attachments) Information
The Communicator complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the bottom of the Communicator is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided
to the telephone company.
A plug and jack used to connect this equipment to the premises’ wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
If your home has specially wired alarm equipment connected to the telephone line, ensure that the
installation of the Communicator does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company or a qualified installer.
Caution
In order for “alarm dialing equipment” to be able to seize the phone line to report an alarm or other
event when other equipment (telephone, answering system, computer modem, etc.) is connected to
the same line is in use, “alarm dialing equipment” must be connected to a properly installed RJ31X
jack. The RJ31X jack must be connected in series with, and ahead of, all other equipment attached to
the same phone line. Series installation of an RJ31X jack is depicted in the figure shown below. If you
have any questions concerning these instructions, you should consult your telephone company or a
qualified installer about installing the necessary jack and alarm dialing equipment for you.
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44
Caution
If the above diagram is not used, the Communicator cannot report an alarm when other equipment
(telephone, answering system, computer modem, etc.) connected to the same phone line is in use.
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HomeSafe/GoSafe FCC Regulations
The HomeSafe/GoSafe devices comply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•1) Device may not cause harmful interference
•2) Device must accept any interference received, including interference that may
cause undesired operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly
approved by Philips Healthcare, Home Monitoring, Lifeline Systems Inc. could void the
user’s authority to operate the equipment. The manufacturer is not responsible for any
radio or TV interference caused by unauthorized modifications to this equipment.
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Radio interference
The GoSafe equipment comply with FCC RF radiation exposure limits set forth for an
uncontrolled environment. For IBOEIFME/body-worn operation, this equipment has
been tested and meets the FCC RF exposure guidelines. This transmitter must not be
co-located or operating in conjunction with any other antenna or transmitter. Use of
other accessories may not ensure compliance with FCC RF guidelines.
Do not attempt to repair or modify this equipment. Any repairs or alterations made by
the user to the equipment may void the warranty and compliance of the equipment.
Changes or modifications made to this equipment not expressly approved by Philips
may void the FCC authorization to operate this equipment. For assistance visit our
website www.philips.com/support or call toll-free 1-800-
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Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions
suivantes:
•l’appareil ne doit pas produire de brouillage
•l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
Class B digital device notice
This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS-210.
Cet appareil numérique de la classe B est conforme à la norme NMB-003, CNR-Gen
et CNR-210 du Canada.
•1) Device may not cause interference
•2) Device must accept any interference, including interference that may cause
undesired operation of the device.
Industry Canada Notice to Users
The HomeSafe/GoSafe devices comply with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
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Essential performance
The HomeSafe/GoSafe Help Buttons provide essential performance (EP)
under normal operating conditions (includes EMC exposure) only as a
complete system, consisting of the HomeSafe /GoSafe Help Buttons and
the 7000C or 7000L Communicators. The system achieves its essential
performance by sending Help Calls to the Lifeline Response Center. If
the system is incapable of sending Help Calls, it will periodically send a
status alarm to the Lifeline Response Center.
Contraindications
The GoSafe devices may contraindicated for any person who is connected to a implanted
electronic medical device or instrument such as a pacemaker or defibrillator. This device
may cause the electronic medical device to malfunction.
Compliance
The Philips Lifeline HomeSafe/GoSafe Wireless System complies with relevant international and national
standards and laws. Information on compliance will be supplied on request by Philips Lifeline or your
Philips Lifeline representative.
Intended Use
This Philips product is intended to be installed, used and operated only in accordance with the safety
procedures and operating instructions given in, the Quick Setup Guide and the Instructions for Use for
the purpose for which it was designed. The purpose for which the product is intended is given below.
The Philips Lifeline Medical Alert Service and HomeSafe/GoSafe System uses a wireless (7000C) or
landline (7000L) Communicator with portable Help Buttons that connect to an emergency help
service. The HomeSafe Personal Help Button (7000PHB) can be worn as a pendant or a wristband
and must be activated manually. The HomeSafe AutoAlert Button (7000AHB) and GoSafe Mobile
Button (7000MHB/7100MHB) are worn as pendants and are capable of detecting certain types of
falls or being activated manually. When outside the range of the Home Communicator, the GoSafe
Mobile Button (7000MHB/7100MHB) can also be used to directly connect to an emergency help
service via the AT&T wireless network. Help Calls can also be generated by pressing the Help
button of the Communicator.
Uses of the HomeSafe/GoSafe System for purposes other than those intended and expressly stated by
Philips Lifeline, as well as incorrect use or operation, may relieve Philips Lifeline (or its agent) from all or
some responsibility for resultant non-compliance, damage or injury.
Questions? Call 1-800-635-6156
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45
Compatibility
The products and systems described in this manual are compatible only with the components
described herein and should not be used in combination with any other products or components
unless such other products or components are expressly recognized as compatible by Philips Lifeline.
Changes and/or additions to the product should only be carried out by Philips Lifeline or by third
parties expressly authorized by Philips Lifeline to do so. Such changes and/or additions must comply
with all applicable laws and regulations that have the force of law within the jurisdiction(s) concerned,
and with best engineering practice.
Warning
Changes and/or additions to the product that are carried out by persons without the appropriate
training and/or using unapproved spare parts may void the warranty. As with all complex technical
products, maintenance by persons not appropriately qualified and/or using unapproved spare parts
carries serious risks of damage to the product and of personal injury.
Risks and Benefits
The 7000L HomeSafe System depends on connecting to a landline in order to communicate with
the Philips Lifeline Call Center. The 7000C HomeSafe System depends on connecting to the AT&T
wireless network in order to communicate with the Philips Lifeline Call Center. When outside the
range of the Communicator the GoSafe Mobile Button (7000MHB/7100MHB) also depends on
connecting to the AT&T wireless network to function properly. As with all wireless devices, the
availability of the network cannot always be guaranteed.
The HomeSafe/GoSafe System depends on the user being capable of pressing a Help Button when
they are in need of help and also capable of pressing the Message button on the Communicator for
important recorded messages regarding the status of the device(s). Any impairment the user may
have in this regard should be considered when using this product.
Training
Reading and understanding these Instructions for Use and the Quick Setup Guide serve as adequate
training for the safe installation, use and disposal of the equipment. Users of this product must review
and understand the instructions for use document to ensure safe and effective use.
If you require further information about training in the use of this product, please contact Philips
Lifeline or your Philips Lifeline representative.
Questions? Call 1-800-635-6156
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46
Safety
Warnings
Maintenance & faults: If any part of the product is known (or suspected) to be defective or wrongly
adjusted, DO NOT USE the product until a repair has been made. Operation of the product with
defective or wrongly adjusted components could expose the user or the patient to safety hazards.
Safety awareness: Do not use this product for any application until you read and understand the
safety information, safety procedures and emergency procedures contained in this SAFETY section.
Operation of the product without a proper awareness of how to use it safely could lead to fatal or
other serious personal injury.
Safety devices: Never attempt to remove, modify, or otherwise defeat any safety device on the
product. Interfering with safety devices could lead to fatal or other serious personal injury.
Intended use and compatibility: Do not use this product for any purpose other than those for
which it is intended. Do not use the product with any product other than that which Philips Lifeline
recognizes as compatible. Operation of the product for unintended purposes, or with incompatible
product, could lead to fatal or other serious injury.
Electrical safety
Warnings
•Do not remove covers or cables from this product. Dangerous electrical voltages are present
within this product. Removing covers or cables could lead to serious or fatal personal injury.
•Covers or cables should only be removed by qualified and authorized service personnel.
•Unplug the Communicator from the main electrical supply (power outlet) before cleaning it.
Explosion safety
Warnings
•Do not use this product in the presence of explosive gases or vapors, such as certain anesthetic
gases.
•Do not use flammable or potentially explosive disinfecting sprays in the presence of this product.
•Use of this product in an environment for which it was not designed can lead to fire or explosion.
Electromagnetic Compatibility (EMC)
This product complies with relevant laws and standards on electro-magnetic compatibility (EMC)
for this type of product when used as intended. Such laws and standards define both the permissible
electromagnetic emission levels from this product and its required immunity to electromagnetic
interference from external sources.
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47
Other electronic products exceeding the limits defined in such EMC standards could, under unusual
circumstances, affect the operation of the product.
•Medical electrical products need special precautions regarding EMC, and need to be installed and
put into service according to EMC information provided in the accompanying documents.
•The use of accessories and cables other than those specified may result in increased emission or
decreased immunity levels.
•The product should not be used adjacent to or stacked with other products and that if adjacent
or stacked use is necessary, it should be observed to verify normal operation.
•Other equipment could interfere with the medical device or device system, even if the other
equipment complies with CISPR emission requirements.
Caution
Portable and Mobile Phones: Portable and mobile RF communications can affect the HomeSafe /
GoSafe devices. Use caution when using such communication devices within the specified range of
the devices.
•Wireless communications equipment such as wireless home network devices, mobile phones,
cordless telephones and their base stations, and walkie-talkies can affect this equipment and
should be kept at least a distance 3.3 meters or 11 feet from the HomeSafe/GoSafe devices
(based on a typical cell phone with a maximum output power of 2 W).
Questions? Call 1-800-635-6156
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48
Maintenance
Expected Service Life
The Expected Service Life of the HomeSafe/GoSafe Devices are as follows:
•Wireless Communicator (7000C) – 4 years
•Landline Communicator (7000L) – 4 years
•HomeSafe Personal Help Button (7000PHB) – 5 years
•HomeSafe AutoAlert Help Button (7000AHB) – 1.5-2 years*
•GoSafe Mobile Help Button (7000MHB/7100MHB) – 2-3 years*
*Usage Dependent
The Service Life indicated above is based on the expected life of the device’s internal batteries. Actual
performance may vary depending upon conditions concerning charging, discharging, temperature, and
other factors.
Power Supplies, Extension Cords and Power strips
Route the power supply cord to the outlet in a way that will prevent the cord from being tripped
over or interfered with by chairs or other furniture. Do not use extension cords or power strips with
this device.
Latex
This product does not contain natural latex rubber or dry natural rubber in user or operator
accessible areas.
Passing the product on to another user (excludes GoSafe
Mobile Button)
This product cannot be passed to another user by an existing user. In the event an existing user wishes
to end their service, they must return the devices to Philips Lifeline or their representative
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
•IEC/ANSI/ AAMI60601-1:2005/R(12)2012, 3rd edition, Part 1- General requirements for basic
safety and essential performance.’
•CSA C22.2 # 60601-1:2014 Ed.3 Medical Electrical Equipment - Part 1: General Requirements
For Basic Safety And Essential Performance.
•IEC/UL/CSA 60601-1, 2nd Edition (2003), ‘Medical Electrical Equipment, Part 1: General
Requirements for Safety’ (except for 7100MHB).
IEC 62133, Safety requirements for portable sealed secondary cells, and for batteries made from
them, for use in portable applications.
•IEC 60601-1-2, 3rd Edition (2007-03), General requirements for safety - Collateral standard:
Electromagnetic compatibility - Requirements and tests
•IEC 60601-1-4, 2nd Edition (2000), ‘Collateral standard: Programmable Electrical Medical
Systems’ (except for 7100MHB)
•IEC 62366, 1st Edition (2015), ‘Medical devices – Application of usability engineering to medical
devices’
•IEC 60601-1-6, 2nd Edition (2004), ‘Collateral standard: Usability’ (except for 7100MHB)
•IEC 60601-1-6, 3rd Edition (2013), ‘Collateral standard: Usability’
•IEC 60601-1-8, 2nd Edition (2006), ‘Collateral standard: General requirements, tests and guidance for
alarm systems in medical electrical equipment and medical electrical systems’
•IEC 60601-1-11, 2nd Edition (2015) ‘Collateral standard: Requirements for medical electrical
equipment and medical electrical systems used in the home healthcare environment’
•ISO 10993-1 Biological evaluation of medical devices - Part 1: Evaluation and testing
(Biocompatibility)
•ISO 14971, 2nd Edition (2007), ‘Medical devices – Application of risk management to medical
devices’
•CSA C22.2 No. 205-12 (2012), Signal Equipment(Canada).
•CFR47 FCC Part 15 Subpart B, Sections15.207 & 15.209;
•CFR47 FCC Part 15 Subpart C, Section 15.247.
•CFR47 FCC Part 15 Subpart E.
•RSS-210 Licence - Exempt Radio Apparatus: Category I Equipment
•RSS-247; Digital Transmission Systems (DTSs), Frequency Hopping Systems (FHSs) and Licence-
Exempt Local Area Network (LE-LAN) Devices.
•RSS-GEN General Requirements for Compliance of Radio Apparatus (Canada)
•ICES 003 Information Technology Equipment (Including Digital Apparatus) — Limits and Methods
of Measurement (Canda)
Technical Specifications
Standards Compliance
This device is designed to conform to the following standards:
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61
•CFR47 FCC Part 15 Subpart C, Section 15.249:2012 (7000AHB & 7000PHB)
•CFR47 FCC Part 15 Subpart C, Section 15.249, October 1, 2011 (7000C, 7000MHB, 7100MHB)
•CFR47 FCC Part 68 (7000L)
UL1635, UL1637 and CSA 22.2 No. 205 Compliance
The maximum separation (range) of the equipment, under open field test conditions and for
comparative purposes only, is 600 feet. This range may be significantly reduced when the equipment is
installed in a typical home. The 700MHB and 7100MHB comply to UL1635 and UL 1637 when
GoSafe are within the range of communicators.
For compliance to UL 1637 for U.S. installations only:
A clear, plastic power supply retaining strip is provided in the packaging with this system. Its purpose is
to prevent the home communicator power supply from accidentally pulling out of the AC wall outlet
under force. To use:
1. Plug the home communicator power supply into the outlet you select to power your system,
following the instructions and precautions herein.
2. Clean the wall area roughly 3” on either side of the wall outlet cover with a paper towel or cloth
and a general purpose household cleaner such as glass cleaner. Do not use furniture polish or
oil-based cleaners for this step as this cleaning is to ensure that the adhesion area is devoid of any
dirt, oil or grease that would otherwise prevent the adhesive from sticking properly.
3. Spray the cleaner on the cloth and gently wipe the target area on either side of the outlet cover as
described in step 2. Do not spray the cleaner on the wall.
4. Ensure the area you have cleaned is dry prior to proceeding to the step 5.
5. Peel the release liner from the adhesive panels on the strip and affix it across the back of the
power supply, adhering the 2 adhesive panels to the wall on each side of the power supply.
Environmental
Operating Storage
Temper ature 41° F to 95° F
(5° C to 35° C)
-4° F to 140° F
(-20° C to 60° C)
Relative
Humidity
10 to 90% (non-condensing) 10 to 90% (non-condensing)
Atmospheric Pressure 101 kPa to 77 kPa (approximately
0-7500 ft/0-2286 m)
N/A
Altitude*6,600 feet (2 km) Maximum N/A
*applies to AHB and MHB only
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62
Electrical
Wireless Communicator (7000C), Landline Communicator (7000L)
AC Voltage Source[1]
(VAC)
DC Power Source
(VDC)
Type of Protection
Against Electric Shock
Degree of Protection
Against Electric Shock
Degree of Protection
Against Ingress of
Water
Mode of Operation
Sound Pressure Level
100-240 Vac, 50/60 Hz, 0.5 A (Power Supply Input)
4.8 Vdc, 2000mAH[2], Nickel Metal Hydride Battery (Rechargeable[3]
Internal Battery) 12 Vdc, 1.25 A (Power Supply Output)
Class II (To be used with external Class II power supply only)
Type BF Applied Part
Drip Proof, IP21
Continuous
92-106 dB at 1 kHz (measured 10 cm from the speaker)
HomeSafe Personal Help Button (7000PHB)
AC Voltage Source[1]
(VAC)
N/A - Internal battery
DC Power Source
(VDC)
3.2V, 225mAh[2], Manganese Dioxide Lithium Coin Primary Battery
Type of Protection
Against Electric Shock
Class II
Degree of Protection
Against Electric Shock
Type BF Applied Part
Degree of Protection
Against Ingress of
Water
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation Continuous
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63
HomeSafe AutoAlert Button (7000AHB)
AC Voltage Source[1]
(VAC)
N/A
DC Power Source
(VDC)
3.6 Vdc, 1200mAh[2], Lithium-thionyl chloride (Li-SOCl2) Primary Battery
Type of Protection
Against Electric Shock
Class II
Degree of Protection
Against Electric Shock
Type BF Applied Part
Degree of Protection
Against Ingress of
Water
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation Continuous
GoSafe Mobile Help Button (7000MHB/7100MHB)
AC Voltage Source[1]
(VAC)
N/A for 7000MHB & 7100MHB.
Battery charger rated: 100-240Vac, 50/60Hz, 0.5A
DC Power Source
(VDC)
3.7 Vdc, 920mAh[2], Lithium Ion Rechargeable [4] Battery
Type of Protection
Against Electric Shock
Class II
Degree of Protection
Against Electric Shock
Type BF Applied Part
Degree of Protection
Against Ingress of
Water
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation Continuous
Sound Pressure Level 116-123 dB at 1 kHz (measured 1 cm from the speaker)
[1] The means of isolating the device from the supply mains is by disconnecting the device from the wall outlet.
[2] The capacity restored by the cell varies according to current drain, temperature and cut-off.
[3] Recharging of the backup battery is done automatically, as needed, when the device is plugged into an AC power outlet.
[4] Recharging of the GoSafe Mobile Button battery is done by the user as needed, when connected to the charger.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
Product Disposal
Environmental Requirements
Introduction
Philips Lifeline is concerned to help protect the natural environment, and to help
ensure continued safe and effective use of this product, through proper support,
maintenance and training. Therefore Philips products are designed and manufactured
to comply with relevant guidelines for environmental protection. As long as the
product is properly operated and maintained, it presents no environmental risks.
However, the product may contain materials, which could be harmful to the
environment if disposed of incorrectly. Use of such materials is essential to
performing the functions of the product, and to meeting statutory and other
requirements.
Final disposal of the product
Final disposal is when the user disposes of the product in such a way that it can no
longer be used for its intended purpose. In the event a user wishes to end their service
or no longer needs the HomeSafe/GoSafe devices, it must return the device to Philips
Lifeline or their representative for proper disposal.
Philips supports users in:
• Recovering reusable parts.
• Recycling of useful materials by competent disposal companies.
• Safe and effective disposal of product
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xx
Electromagnetic Comparability - EMC
Medical electrical equipment can either generate or receive electromagnetic
interference. The HomeSafe/GoSafe devices have been evaluated for
electromagnetic compatibility (EMC) with the appropriate accessories according to
IEC 6060-1 collateral standard IEC 60601-1-2:2007, the international standard for
EMC for medical electrical equipment.
The HomeSafe/GoSafe devices comply with relevant laws and standards on electro-
magnetic compatibility (EMC) for this type of product when used as intended. Such
laws and standards define both the permissible electromagnetic emission levels from
this product and its required immunity to electromagnetic interference from external
sources.
The HomeSafe/GoSafe devices must emit electromagnetic energy in order to perform its intended
function. Nearby electronic equipment may be affected. Medical Electrical Equipment needs special
precautions regarding EMC and needs to be installed and put into service according to the EMC
information provided in the accompanying documents.
Other electronic products exceeding the limits defined in such EMC standards could,
under unusual circumstances, affect the operation of the product.
1. Medical Electrical Equipment needs special precautions regarding EMC
and needs to be installed and put into service according to the EMC
information provided in the Accompanying Documents.
2. Other equipment such as Portable and Mobile RF Communications
Equipment may interfere with the medical device even of the other
equipment complies with CISPR emission requirements .
3. The use of accessories and cables other than those specified, with the
exception of those sold by the manufacturer may result in increased
emissions or decreased immunity of the equipment or system.
4. The equipment or system should not be used adjacent to or stacked
with other equipment and that if adjacent or stacked use is necessary,
the equipment or system should be observed to verify normal
operation in the configuration in which it will be used.
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Emissions Test Compliance
RF Emissions
CISPR 11
Group 2
RF Emissions
CISPR 11
Class B
Harmonics
IEC 61000-3-2
N/A for EUT
Class A for charger
Electromagnetic Environment – Guidance
The HomeSafe/GoSafe devices must emit
Electromagnetic energy in order to perform its
intended function. Nearby electronic equipment
may be affected.
The EUTsBattery Powered.
The GoSafe 7000AHB and 7100MHB power
chargers are suitable for use in all
establishments, including domestic, and those
directly connected to the public low-voltage
power supply network that supplies buildings
used for domestic purposes.
Flicker
IEC 61000-3-3
Table 2 - Guidance and Manufacturer’s declaration – Immunity
The HomeSafe/GoSafe devices are intended for use in the
electromagnetic environment specified below. The customer or user
of the HomeSafe/GoSafe should ensure that it is used in such an
environment.
Complies
EN/IEC 60601
Test Level
Compliance
Level
Immunity Test
Electrostatic
Discharge (ESD)
EN/IEC 61000-4-2
±2 kV for
power
supply lines
±2 kV for
power supply
lines ±1 kV for
input/output
lines
6kV Contact
8kV Air
6kV Contact
8kV Air
Electromagnetic
Environment – Guidance
Floors should be wood, concrete
or ceramic tile. If floors are
synthetic the relative humidity
should be at least 30%
Electrical fast
transient/burst
EN/IEC 61000-4-4
(only for devices with
battery charger power
supply-7000MHB &
7100MHB)
EMC Informational Tables
Table 1 - Guidance and Manufacturer’s Declaration – Emissions The EUT
"HomeSafe/GoSafe devices are intended for use in the electromagnetic
environment specified below. The 7000MHB and 7100MHB devices are
provided with battery power adapter charger. The customer or user of the
HomeSafe/GoSafe should ensure that it is used in such an environment.
Electrical power quality should be
that of a typical commercial or
hospital environment.
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
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EN/IEC 60601
Test Level
±1 kV line(s)
to line(s)±2 kV
line(s) to earth
<5% UT
(>95% dip in UT)
for 0.5 cycle.
40% UT (60% dip
in UT ) for 5
cycles.
70% UT (30% dip
in UT ) for 25
cycles
5% UT (>95% dip
in UT ) for 5 sec.
Compliance
Level
±1 kV line(s)
to line(s)±2 kV
line(s) to earth
Immunity Test
Surge EN/IEC
61000-4-5
(only for devices with battery
charger power supply
-7000MHB & 7100MHB)
3A/m 3A/m
Power Frequency
50/60Hz Magnetic
Field EN/IEC
61000-4-8
Voltage dips,
short
interruptions
and voltage
variations on
power supply
input lines EN/
IEC 61000-4-11
(only for devices with
battery charger power
supply -7000MHB &
7100MHB)
<5% UT
(>95% dip in UT)
for 0.5 cycle.
40% UT (60% dip
in UT ) for 5
cycles.
70% UT (30% dip
in UT ) for 25
cycles
5% UT (>95% dip
in UT ) for 5 sec.
Electromagnetic
Environment – Guidance
NOTE : UT is the a.c. mains voltage prior to application of the test level.
Electrical power quality
should be that of a typical
commercial or hospital
environment. During
charging, if the the user of the
GoSafe (7000MHB/7100MHB)
requires continued operation
during power mains
interruptions, it is
recommended that the
GoSafe device power adapter
is powered from an
uninterrupted power supply
or a battery.
Mains power quality should be
that of a typical commercial or
hospital environment.
Power frequency magnetic
fields should be that of a
typical commercial or hospital
environment.
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For assistance, call 1-800-635-6156
Level
Immunity Test
Conducted RF
EN/IEC
61000-4-6
Radiated RF
EN/IEC
61000-4-3
EN/IEC 60601
Test Level
3 Vrms
150 kHz
to 80 MHz
10 V/m
80 MHz
to 2.5 GHz
10V/m
Compliance Electromagnetic
3 Vrms*
Table 4 - Guidance and Manufacturer’s declaration – Immunity
The HomeSafe/GoSafe are intended for use in the electromagnetic
environment specified below. The customer or user of the HomeSafe/
GoSafe should ensure that it is used in such an environment.
Environment – Guidance
D=1.17√P
D=0.35√P
80 to 800 MHz
D=0.70√P
800 MHz to 2.5 GHz
Portable and mobile communications
equipment should be separated from
the HomeSafe/GoSafe by no less than
the distances calculated/ listed below*:
D=(3.5/V1)(√P)
D=(3.5/E1)(√P)
80 to 800 MHz
D=(7/Eq)(√P)
800 MHz to 2.5 GHz
where P is the maximum power in
watts (W) and D is the recommended
separation distance in meters (m).
Field strengths from fixed RF
transmitters, as determined by an
electromagnetic site survey,(a) should
be less than the compliance level in
each frequency range.(b)
Interference may occur in the vicinity
of equipment marked with the
following symbol:
*NOTE: Conducted RF Immunity does not apply to an internal battery operated
devices (7000PHB, 7000AHB, 7000MHB and 7100MHB). Limit above is set for the
battery charger
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NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE 2 These guidelines may not apply in all situations. Electromagnetic
propagation is affected by absorption and reflection from structures, objects
and people.
(a) Field strengths from fixed transmitters, such as base stations for radio
(cellular/ cordless) telephones and land mobile radios, amateur radio, AM
and FM radio broadcast and TV broadcast cannot be predicted theoretically
with accuracy. To assess the electromagnetic environment due to fixed RF
transmitters, an electromagnetic site survey should be considered. If the
measured field strength in the location in which the HomeSafe/GoSafe is
used exceeds the applicable RF compliance level above, the HomeSafe/
GoSafe should be observed to verify normal operation. If abnormal
performance is observed, additional measures may be necessary, such as re-
orienting or relocating the HomeSafe/GoSafe.
(b) Over the frequency range 150 kHz to 80 MHz, field strengths should be
less than 3 V/m.
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Table 6 - Recommended Separations Distances between
Portable and Mobile RF Communications equipment and
HomeSafe/GoSafe devices
The HomeSafe/GoSafe are intended for use in the electromagnetic
environment in which radiated disturbances are controlled. The customer
or user of the HomeSafe/GoSafe can help prevent electromagnetic
interference by maintaining a minimum distance between portable and
mobile RF Communication Equipment and HomeSafe/GoSafe as
recommended below, according to the maximum output power of the
communications equipment.
Max Output
Power (Watts)
Separation (m)
80 to 800MHz
d = 0.35√P
Separation (m)
800MHz to 2.5GHz
d = 0.70√P
0.01 .035 .07
0.1 .11068 .22136
1.35 .7
10 1.1068 2.2136
100
Separation (m)
150kHz to 80MHz
d = 1.17√P*
0.117
0.37
1.17
3.7
11.7 3.5 7
For transmitters rated at a maximum output power not listed above, the
recommended separation distance d in meters (m) can be estimated
using the equation applicable to the frequency of the transmitter, where
P is the maximum output power rating of the transmitter in watts (W)
according to the transmitter manufacturer.
NOTE 1: At 80 MHz and 800 MHz, the separation distance for the
higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations.
Electromagnetic propagation is affected by absorption and reflection
from structures, objects, and people.
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64
Symbols
Symbol Description
Symbol for DC (Direct Current) Power.
Polarity symbol. Indicates that the center (tip) of the output plug is
Positive (+) and the barrel of the output plug is Negative (-).
The power supply efficiency performance is Level 5, indicating a
high standard in use efficiencies and no-load power consumption.
Symbol to indicate for indoor use only.
The CE Mark is a conformity symbol for European countries. The
symbol stands for Conformité Européenne.
A Class II or double insulated electrical device. This is one which
has been designed in such a way that it does not require a safety
connection to electrical earth (ground).
The TÜV logo is a certification mark of TÜV Rheinland, a
Nationally Recognized Testing Laboratory (NRTL). The “C” on the
left of the mark denotes compliance in Canada and the “US” on
the right indicating compliance for the US.
The symbol for WEEE — Waste Electrical and Electronic
Equipment. This symbol indicates that when the end-user wishes
to discard this product, it must be sent to separate collection
facilities for recovery and recycling. Note: Please return the
HomeSafe/GoSafe devices to Philips Lifeline or your Philips Lifeline
representative for proper disposal.
The ETL Listed Mark – demonstrates compliance to the
requirements of widely accepted product safety standards, as
determined through independent testing and periodic follow-up
inspections by a Nationally Recognized Testing Laboratory (NRTL).
The “C” on the left of the mark denotes compliance in Canada and
the “US” on the right indicating compliance for the US.
The IP Code, or Ingress Protection Rating, classifies and rates the
degree of protection provided against the intrusion of solid objects
(including body parts such as hands and fingers), dust, accidental
contact, and water in mechanical casings and with electrical
enclosures. A rating of IP21 provides a protection against access to
hazardous parts with a finger and ensures dripping water (vertically
falling drops) has no harmful effect on the device.
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65
Device is protected against the effects of continuous immersion in
water (up to 1 m of submersion for 30 minutes).
Type BF Applied Part
Consult accompanying instructions for use.
Symbol for non-ionizing radiation. Indicates that the device(s)
include(s) RF transmitters.
Indicates the device manufacturer.
Indicates the date when the device was manufactured.
Use by Date.
Indicates the manufacturer’s batch code so that the batch or lot
can be identified.
Indicates the manufacturer’s catalog number so that the device can
be identified.
Indicates the manufacturer’s serial number so that a specific device
can be identified.
To identify the temperature limits, for example on transport
packaging to indicate limits within which the package has to be kept
and handled. The temperature values may be shown adjacent to
the symbol.
To indicate the acceptable upper and lower limits of relative
humidity for transport and storage.
Refer to instruction manual/booklet
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66
Notes
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67
Confidential Draft for Agency Submission only. Not for Posting on any Public-Facing website
Not for dissemination to the public without the express written consent of Philips.
Philips Lifeline
111 Lawrence Street
Framingham, MA 01702-8156
Tel: 1-800-451-0525
www.lifelinesystems.com
Philips Lifeline Canada
95 Barber Greene Road, Suite 105
Toronto, Ontario, Canada M3C 3E9
Tel: 1-800-387-8120
www.lifeline.ca
© 2015. All rights reserved.
Signal range may vary due to environmental factors.
P/N 0940837, Rev. 0X
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