Lifeline Systems 7101MHB GoSafe and GoSafe 2-Mobile Help Button for a Personal Emergency System (PERS) User Manual 2

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Medical Alert
Service
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Instructions for use
GoSafe 2 Mobile Medical Alert Service
Instructions for use
Important Notice to User
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The GoSafe 2 Mobile Pendant is a radio frequency (RF) device
that transmits all of its signals to the Lifeline Response Center
over a cellular network. As such, it relies upon adequate
cellular network availability and signal strength, at the time
and location of alarm generation, to send your help signal
to the Lifeline Response Center. Cellular signal strength and
availability inside of your home is tested during the system
setup process, but can vary from time to time depending on
multiple factors, and is therefore not guaranteed to remain at
that level over time. This variation is not due to the design of
GoSafe 2, nor is it unique to a single cellular carrier. It is the
general nature of cellular communication, and indicative of the
limitations thereof. Please refer to this Instruction for Use, as
well as the Terms and Conditions of Sale/Use provided with
your System for a full listing of Limitations of cellular service.
Ag
Philips Lifeline also provides a GoSafe Mobile System that
utilizes a Home Communicator to help provide increased
communication capability for signals generated from within
your home. If this statement or the Limitations defined herein
are unclear to you, if you would like to learn more about the
GoSafe Mobile System with Home Communicator, or if you did
not receive a copy of the Terms and Conditions of Sale/Use,
please contact Philips Lifeline or its representative.
Questions? Call 1-800-635-6156
Contents
About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Training
Definitions and Terminology
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Philips Lifeline Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Welcome to Philips Lifeline
Setting up your Philips Lifeline Service
Responders and People to Notify
Calling for help
Signal Range
Battery information
Equipment service
Contact Philips Lifeline or your representative
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GoSafe 2 Mobile Medical Alert System
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Cleaning and Care
General Cautions and Warnings
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GoSafe 2 Mobile Pendant (7150 MHB). . . . . . . . . . . . . .  21
Charging the battery
Sleep mode
Recommended usage
GoSafe 2 Mobile Pendant Alarms
Alarm Descriptions/Summary Tables
Safety and Regulatory Compliance. . . . . . . . . . . . . . . . . 46
IEC regulations
Compatibility
Device classification
Risks and Benefits
Radio specifications
Safety
FCC Notice to Users
Maintenance
Intended Use
Technical Specifications
Questions? Call 1-800-635-6156
About This Manual
Training
Reading and understanding these Instructions for Use and
the Quick Setup Guide serves as adequate training for the
installation, use and disposal of the equipment. Users of this
product must review and understand the Instructions for Use
document to help provide safe and effective use.
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If you require further information about training in the use of
this product, please contact Philips Lifeline or your Philips
Lifeline representative.
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Definitions & Clarifying Terminology
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7150MHB: The model name for the GoSafe 2 Mobile Pendant
for FDA registration purposes. This name is used in the
“Alarms” and “Safety and Regulatory Compliance” sections.
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Alarm State: When you press the Help Button or when an
un-revoked fall is detected, the Pendant will initiate a help call
to the Philips Lifeline Response Center. During this time, until
the Pendant is reset, the Pendant is in Alarm State. Certain
behaviors described herein only take place during Alarm State.
Audio Beacon: A very loud, siren-like noise generated by the
Pendant that can be activated by the Response Center during
Alarm State. It is designed to help responders find you more
easily while searching for you. Refer to page 25.
AutoAlert: The Philips fall detection technology that is used by
the GoSafe 2 Mobile Pendant.
Questions? Call 1-800-635-6156
Cellular Network: The AT&T cellular/wireless network.
Charger: The component of your GoSafe 2 Mobile System that
is used to re-charge your Mobile Pendant. (See p. 22)
Charger Pins: The gold pins on the charger itself that engage
with the charging interface contacts.
Charging Interface Contacts: The gold circles on the back side
of the pendant.
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Coverage Area: The area from which your pendant is
capable of sending and connecting a help call. As a cellular
communication device, the coverage area for GoSafe 2 Mobile
Pendant is defined by the cellular network availability and
signal in your location, at the time of the alarm. Refer to the
“Terms and Conditions of Use” document you received with
your system for details on the limitations of cellular service.
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Critical Charge Indication: The point at which the Pendant no
longer has sufficient battery power left to operate normally. It
will play a voice prompt and turn off at this point.
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EMS: Emergency Medical Services. Police, Fire or Ambulance
service depending on your area.
End Device: The device that initiated the alarm. In this case,
the GoSafe 2 Mobile Pendant.
Fall Revocation: Many Users may experience mild, nonharmful falls from which they are able to self-recover without
assistance. As a result, the AutoAlert fall detection technology
incorporates a revocation feature. Upon detecting a fall, the
system will wait approximately 30 seconds before alarming
to the Response Center. If the User self-recovers from the fall
Questions? Call 1-800-635-6156
within that time period, the fall will not be reported. Users
should always press the Help Button when they need help if
they are able to do so.
Help Button: The Help Button is the depressed square area
inside the grey field on the front of the pendant itself. When
pressed, a prompt call to the Philips Lifeline Response Center
is placed. To initiate a call to Philips Lifeline, press the Help
Button. A voice prompt and red Indicator Light will confirm
that you have activated the Pendant and that your call is
in progress.
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GoSafe 2: GoSafe 2 is a product-enabled service. The Mobile
Pendant that you wear works in conjunction with the mobile
network to connect to the Philips Lifeline Response Center.
Together, the Pendant, Network and Response Center
comprise the service elements.
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GoSafe 2 Mobile Medical Alert System: Your System is
comprised by your GoSafe 2 Mobile Pendant and the
Pendant Charger.
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Help Alarm Signal: This is the type of signal that the Philips
Lifeline Response Center receives from the Pendant when the
Help Button is pressed.
Indicator Light: A small light just above the Help Button,
inside the grey area on the front of the Pendant. It may
illuminate either green, orange or red, and either blink or shine
consistently depending on what it is indicating. A complete
guide to the different colors and whether they are blinking
or not is included at the back of this Instruction for Use. See
Alarm description and summary table, page 37.
Questions? Call 1-800-635-6156
Initial Recharge Indication: The Pendant chimes and the
orange Indicator Light starts to blink. This is the point at which
you should re-charge your Pendant.
Intended Use: The purpose for which the system was
specifically designed. GoSafe 2 was designed for people to
wear and help maintain their independence, knowing that if
they need assistance at home or away,* they can access help.
Lifeline: The emergency response service associated with
your GoSafe 2 Mobile Pendant.
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Notify: An individual who will be advised, after the fact, of any
alarm whereby assistance was required. A person or persons
who you want to be told if you experienced an emergency
and Philips Lifeline was engaged to facilitate response.
Notifies will not be advised of false alarms or test calls.
See page 12.
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Pendant: This is the device that you physically wear around
your neck. Also, the 7150MHB.
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Personal Response Associate or Response Associate: A
Lifeline operator trained to answer emergency calls. Personal
Response Associates are trained to take emergency calls and
facilitate assistance for Lifeline subscribers.
Philips Lifeline: the name of the company that provides
GoSafe 2 and the Lifeline medical alert service.
Recommended Usage: How you should use and interact with
the Pendant and Response Center for normal use.
* GoSafe 2 coverage inside and outside the home is provided where AT&T wireless
network coverage is available. Recharging of the GoSafe 2 Mobile Pendant is done by
the user as needed, when connected to the Charger.
Questions? Call 1-800-635-6156
Responder(s): If you should need emergency assistance and
activate your Pendant, a responder is someone you want
Philips Lifeline to contact to physically go to you and help you.
You can have more than one Responder. In an emergency,
Philips Lifeline will contact them in prioritized order until we
are able to connect with someone that can get to you and
help you. See page 11.
Response Center: The Philips Lifeline call center where calls
from your Pendant are answered.
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Sleep Mode: The Pendant is essentially turned off. When
in Sleep Mode, the Pendant will not detect falls, will not
automatically update its location information, and will not
make a help call with a single button press.
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Standby Mode: This is the normal operating mode that
the Pendant is most often in while you are wearing it. The
Pendant is powered-on, with all systems functioning, but is
not in Alarm State.
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Subscriber: A user of the Philips Lifeline Medical alert service.
Also, User.
Questions? Call 1-800-635-6156
Your Philips Lifeline Service
Welcome to Philips Lifeline
Thank you for choosing the Philips Lifeline Medical
Alert Service.
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Please refer to the Quick Setup Guide provided for instructions
on setting up your equipment. These Instructions for Use will
provide you with information about your equipment and the
Philips Lifeline Medical Alert Service. Please read this manual
and the Quick Setup Guide carefully, and note the Warnings
and Cautions. If you have questions, call Philips Lifeline at
any time using the number listed at the bottom of the page.
Please save this manual. It includes important information you
may need to refer to later.
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Warnings and Cautions
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Please pay special attention to all the instructions provided
in the Warning and Caution sections.
Warning alerts you to a potential serious outcome,
adverse event or safety hazard. Failure to observe a warning
may result in death or serious injury to the user or patient.
Caution alerts you to where special care is necessary for
the safe and effective use of the product. Failure to observe
a caution may result in minor or moderate personal injury
or damage to the product or other property, and possibly
in a remote risk of more serious injury, and/or cause
environmental pollution.
Questions? Call 1-800-635-6156
These Instructions for Use and the Quick Setup Guide describe
the most extensive configuration of the product.
This manual covers the following:

Can only be worn around the neck
as a pendant

Can detect falls** inside
your home

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Works inside and outside*
of your home
GoSafe 2 Mobile Pendant (7150MHB)
Can detect falls** outside*
your home
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

Waterproof to 1 meter (40”)
for up to 30 minutes

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Provides 2-way voice
communication with Philips Lifeline
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* GoSafe 2 coverage inside and outside the home is provided where AT&T wireless
network coverage is available. Recharging of the GoSafe 2 Mobile Pendant is done
by the user as needed, when connected to the Charger.
** The GoSafe 2 Mobile Pendant provides an extra layer of protection by placing a
Help Call if a fall is detected and you can’t push the Help Button. Not all falls can be
detected. If you need help, always press the Help Button if you are able to do so.
Setting up your Lifeline Service
Before you can use your GoSafe 2 System, it must be properly
set up. Please see the Quick Setup Guide for instructions on
how to set up your system. If you have any questions, please
contact Philips Lifeline or your representative.
10
Questions? Call 1-800-635-6156
Responders and People to Notify
What is a “Responder”?
As a Philips Lifeline subscriber, you should have designated
people who have agreed to be “Responders.” These are
people whom Lifeline should call in an emergency, when
appropriate. Examples include: neighbors, friends, relatives,
your current nursing aide, etc.
Choosing a Responder
It is best to choose a Responder who:
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• Has a key to your home or knows where one is located
(perhaps in a key lockbox),
• Could come to help you at different times of the day or night,
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• Lives or works within 10 minutes of where you live,
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• Has a phone, preferably a cell phone,
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• Ideally has a driver’s license and access to a vehicle, and
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• Is physically capable of assisting you.
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Since the GoSafe 2 System allows you to call for help both at
and away from home, it is best to choose a Responder who
can also:
• Drive to your location, whether you are at home or away
from home, and provide help if needed.
Information Philips Lifeline needs about Responders
Please ensure that Philips Lifeline has the phone number or
numbers that each responder is most likely to answer.
It is very important that you keep your Responder information
up to date. Remember to contact Philips Lifeline if one of your
Questions? Call 1-800-635-6156
11
Responders is no longer able to assist you or if they get a new
telephone number.
Please contact Philips Lifeline for any questions about
selecting or being a Responder. Most importantly, if you list
someone as a Responder, make sure you tell that person that
you have done so, and that they agree to act as a Responder.
Who are “People to Notify” or “Notifies”?
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If you use your System to call for help, after response has
been facilitated, Philips Lifeline will contact the “People to
Notify” identified in your subscription profile to let them
know that you received assistance. “People to Notify” will
not be contacted to help you, unless they are also on your
list of “Responders.” Neither Responders nor Notifies will be
contacted in the event of a test signal or when you activate
your system but do not need help – such as during an
accidental Help Button press.
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Calling for help inside your home
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1. Press the Help Button on the GoSafe 2 Mobile Pendant.
The Pendant will tell you that your call is in progress, and
to please wait. Once the call has registered with the Lifeline
Response Center, your Pendant will tell you that your call
has been connected. This means that our system has
compiled all of your information and that your case is being
delivered to a Lifeline Personal Response Associate who will
speak with you momentarily.
Note: The Response Center is available 24 hours a day, 365
days a year. Your Lifeline subscription provides for unlimited
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Questions? Call 1-800-635-6156
calls to the response center without penalty. A trained
Personal Response Associate is always available to assist you.
Your help call
is in progress.
Please wait.
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Hello, Mrs. Smith.
Do you need help?
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2. Your Pendant calls the Lifeline Response Center. When it
dials the Response Center, your Pendant will repeatedly say:
“Your Help Call is in progress; please wait.” Once it connects
with the Response Center, it will say: “Your call has been
connected; Lifeline will be right with you.” It is normal to
experience a slight delay prior to speaking with a
Response Associate.
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3. The Response Center will answer the call. A Lifeline
Response Associate will speak to you through the Pendant’s
built-in speaker and hear you through the highly sensitive
microphone. The Personal Response Associate will ask if
you need help. If you do not need help, just tell them that
no help is needed.
Note: If you cannot speak or be heard through the Pendant,
the Response Associate may try calling you back on your
home phone. If you cannot answer or if the Response
Associate cannot hear you, Lifeline will contact your
Responder(s) or emergency services.*
Questions? Call 1-800-635-6156
13
*In the case of a fall detected, if the Response Associate cannot hear you and/or is unable to contact
you through your GoSafe 2 Pendant or your alternate contact numbers such as your home or cell phone,
emergency services will be contacted to respond. Please contact Philips Lifeline if you wish to opt out of
this escalation protocol.
4. The Response Center will assess the situation. If help is
needed, the Response Associate will begin contacting your
list of Responders (or emergency services) in accordance
with your request, until they are able to reach someone who
accepts the action of going to help you.
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5. Once Lifeline has dispatched help, the Response Associate
will contact you by calling your home phone or by callingback your Pendant to confirm that you received the help
that you needed.
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6. Once Lifeline confirms that you have been assisted, a
Response Associate will contact the “People to Notify”
you’ve designated, letting them know that you needed and
received help.
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Note: If you accidentally press your Help Button, do not panic.
Allow the call to connect. A Response Associate will answer
your call and ask if you need help. Simply tell them that “No
help is needed”, and confirm to them that you are OK. Don’t
be concerned that you are bothering Lifeline; we just want to
be sure that you are alright. This is part of the serivce that you
are paying for and there is no extra charge for accidental calls.
Signal Coverage
Please see the Quick Setup Guide located in the box for
instructions on how to set up your GoSafe 2 system. Your
Pendant must be tested prior to use by initiating a call to the
Response Center. The GoSafe 2 Mobile Pendant is a radio
14
Questions? Call 1-800-635-6156
C
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frequency (RF) device that transmits a signal to the Lifeline
call center over a Cellular network. It relies upon adequate
cellular network availability to send your help signal to
the Lifeline Response Center. Cellular signal strength and
availability inside of your home is tested during the system
setup process, but can vary from time to time depending on
multiple factors. It is therefore recommended that, once your
welcome/setup call is complete, you go to areas of your home
where you commonly spend time, as well as areas where you
are most likely to have an accident – such as the bedroom,
bathroom and kitchen – to check that your GoSafe 2 pendant
has sufficient cellular signal available to operate reliably from
within your home. See the caution section on page 17.
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Caution: Your GoSafe 2 Pendant is designed to work
inside and outside of your home from anywhere sufficient
connectivity to the AT&T cellular network is available. When
you press the Help Button while away from home, help will
be sent to your location.* Please refer to page 25 for further
information.
It is important to note that the ability of your GoSafe 2
Mobile Pendant to make a help call may be affected by
environmental factors, including building materials, large
masses covering the Pendant (i.e. a person laying on top
of it) and submersion in liquid.
* Lifeline may not always be able to determine your location. During an alarm, always
tell the Response Associate where you are if you are able to do so.
Questions? Call 1-800-635-6156
15
Battery information
Your GoSafe 2 Mobile Pendant contains a rechargeable
battery that can only be replaced at the Philips factory. Your
Pendant will automatically send a silent maintenance signal to
Philips Lifeline when the battery needs to be replaced. Philips
Lifeline or our representative will contact you directly to make
arrangements for a replacement.
Equipment service
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Every GoSafe 2 Mobile Pendant is manufactured to high
quality standards, and can only be factory-serviced by Philips
Lifeline, with the exception of the neck cord, which can be
replaced by the user. You can only replace the neck cord with
a Philips replacement neck cord designed specifically for your
pendant. Your GoSafe 2 Pendant performs periodic diagnostic
self-tests to verify proper functionality. If you ever experience
issues with your equipment, or if it becomes damaged, please
contact Philips Lifeline or your representative to arrange
service or a replacement.
Contact Philips Lifeline at the number below if:
• you would like to transfer your service to a new or
second home;
• your Responder or Notify list needs to be updated. It is
important that your list is up to date with the correct people
and contact information;
16
Questions? Call 1-800-635-6156
• someone else in your home needs to use the Lifeline
Service. More than one person living in the same household
can have the service, but each individual user requires their
own Pendant.
Safety information
The GoSafe 2 Mobile Pendant uses the AT&T wireless network
to communicate with the Lifeline Response Center.
Caution, the strength of the wireless (cellular) signal may
be stronger in some areas of your home than others. Be
sure to test your Pendant by pressing the Help Button from
places where you spend the majority of your time to help
to check the Pendant’s ability to connect to to the cellular
network from these areas. A successful test will result in
a call to the Response Center. Once connected, tell the
Response Associate that you are testing your system and
that no help is needed and they will reset your Pendant.
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1.
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2. If the AT&T wireless network experiences an outage or
your Pendant loses its signal, it will not be able to send a
Help Call to Lifeline. If this happens, dial 911 for emergency
assistance.
3. Your Pendant contains a rechargeable battery. It must be
sufficiently charged to send a signal to the Response Center.
Questions? Call 1-800-635-6156
17
GoSafe 2 Mobile
Medical Alert System
General Information
The information in this section applies to the proper use and
care of your GoSafe 2 Mobile Pendant.
Cleaning and Care
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Your GoSafe 2 Mobile Pendant is water resistant to the IPX7
standard. This means that you can submerge it in up to 1 meter
(about 40”) of water for up to 30 minutes without damaging it.
As such, you can submerge it in warm water for easy cleaning
and can also bathe/shower without removing it.
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1. Wash the neck cord with a mild liquid detergent such as
liquid dish detergent. Replacement neck cords are available
from Philips Lifeline for a nominal fee and include a
convenient tool that simplifies replacement.
2. Wash the Pendant under warm running water. You may also
gently wipe it with an isopropyl (rubbing) alcohol wipe or a
cotton pad moistened with alcohol. However, do not soak
it in alcohol or pour alcohol into the microphone or speaker
area of the Pendant. (See pages 22-23)
3. Blot excess moisture with a towel and allow the Pendant to
finish air-drying while you’re wearing it.
18
Questions? Call 1-800-635-6156
Note: If you accidentally press the Help Button during
cleaning, don’t panic. Allow the call to connect. A Personal
Response Associate will answer the call when it connects.
Simply tell them that “No help
is needed”, and confirm
8235 to them
8235
that you are OK.
Model: 7000AHB
Model: 7000AHB
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Warnings
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• Any cord worn around the neck can pose a strangulation
risk, including the possibility of death and serious injuries.
This may be of more concern to wearers in wheelchairs,
using walkers, using beds with guard rails, or who might
encounter other protruding objects upon which the cord can
become tangled.
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• The neck cord on your GoSafe 2 Mobile
Pendant employs a special fuse (see
image right). This fuse is designed
8235 to
break away under certain conditions to
reduce the risk of strangulation. If this fuse
breaks apart, contact Philips Lifeline or
your authorized representative for a replacement,
as the fuse cannot be repaired or re-used.
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Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
IC: 655C-7000PHB
• Do not use any neck cord other than the one provided by
Philips Lifeline or your representative. Other neck cords may
not provide the feature to break apart therefore increasing
the risk of strangulation.
• Do not tie a knot in your neck cord since this may prevent
the break away feature from working properly.
• There are no user-serviceable parts inside the Pendant.
• Do not attempt to open or modify the Pendant.
Questions? Call 1-800-635-6156
19
• The Pendant contains a lithium battery that must be
disposed of properly. Do not discard the Pendant in the
trash or expose it to flames or intense heat.
• The Pendant is not suitable for use in the presence of
flammable anesthetic mixtures with air or with oxygen or
nitrous oxide. See page 50.
• Do not put your Pendant through the dishwasher, clothes
washer or dryer. Please be sure to remove your Pendant
from articles of clothing that are being dry-cleaned.
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• Excessive heat may damage your Pendant. Do not leave
your Pendant on the dashboard of your car, a window sill
or on any other area that receives intense, direct sunlight.
Likewise, do not wear your Pendant into a hot tub or sauna.
Normal bathing and showering temperatures WILL NOT
damage your Pendant. See page 52 for bathing
temperature limits.
20
Questions? Call 1-800-635-6156
GoSafe 2 Mobile Pendant
(7150MHB)
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The GoSafe 2 Mobile Pendant
allows you to connect to the Lifeline
Response Center 24 hours a day,
7 days a week. It can be used at
home, or from any other location in
the United States where the AT&T
wireless network is available.
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The GoSafe 2 Mobile Pendant
includes Philips AutoAlert fall
detection technology, which
provides an added layer of
protection for the user by
automatically calling for help when a
fall is detected. AutoAlert technology
is highly accurate, but does not
detect 100% of falls. If you are able,
you should always press your Button
when you need help.
Questions? Call 1-800-635-6156
21
GoSafe 2 Mobile Pendant (7150MHB)
Front view
Indicator light – This light
will indicate the status of the
GoSafe 2 Mobile Pendant.
(see: Alarm Descriptions /
Summary Tables section.)
Help Button
Charger
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Help Button – The Help
Button is the portion of
your Pendant that can be
pressed to send a Help Call
to Philips Lifeline.
Microphone – The GoSafe
2 Mobile Pendant has a
microphone that is used
to talk to the Response
Associate
The GoSafe 2 Mobile Pendant has
a rechargeable battery. Use only
the charger provided with your
GoSafe 2 system to recharge the
Pendant when the light & voice
prompts indicate that the Pendant
needs to be charged. See the
Charging the battery section on
page 29.
22
Questions? Call 1-800-635-6156
Charger
Excess cord
storage
Back view
Speaker – The GoSafe 2
Mobile Pendant has a builtin speaker that allows you to
hear the Personal Response
Associate, voice prompts and
alert sounds.
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Charging Contacts – The
gold circles on the back of
the Pendant are the charging
interface contacts. When you
place your Pendant in the
Charger, the Charger
Pins engage with these
contact points.
Questions? Call 1-800-635-6156
23
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Back view with labeling description
Philips Lifeline Logo
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Ingress Protection (IP)
Rating
Refer to IFU Icon
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Engineering Part
Number
REF 300000012345
SN 1030148235
MDL 7150MHB
YYYY-MM-DD
Model Number
Date of Manufacture
Item
10
11
12
13
Last 4 Digits of
Serial Number
Emmission Icon
Serial Number
24
FCC,IC code
0088483807XXXX
FCC ID: BDZ7101MHB
IC: 655C-7100MHB
Product Barcode
Applied Part Icon
GTIN Number
Description
Philips Lifeline Logo
GTIN Number
Refer to IFU Icon
Serial Number
Model Number
Applied Part Icon
Last 4 Digits of Serial Number
Date of Manufacture
Engineering Part Number
Emmission Icon
Ingress Protection (IP) Rating
FCC,IC code
Product Barcode
Questions? Call 1-800-635-6156
Table 1 – Content Details
Determining your location
When in Alarm State, the GoSafe 2 Mobile Pendant is designed
to help identify your location, at or away from home. However,
you should always tell the Personal Response Associate your
exact location if you are able to do so. If you are unable to
speak or describe your exact location, Lifeline will contact help
to find and assist you where you are. Lifeline cannot guarantee
that your location can be determined at all times.
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If your Responder or emergency services is having trouble
locating you, Lifeline may activate the Audio Beacon feature on
the pendant. This is a very loud, siren-like noise that will come
from the Pendant speaker and will help responders to find you
more easily. Each time the Audio Beacon is activated, it will
sound for 5 minutes. Pressing the Help Button will silence the
Audio Beacon and will not initiate another Help Call.
Questions? Call 1-800-635-6156
25
What to expect when the AutoAlert fall detection
technology in your GoSafe 2 Mobile Pendant
detects a fall
• A Help Call is automatically generated after
approximately 30 seconds of a fall being detected. While
the fall may be detected in only a few seconds, the 30
second period is provided for users to “self-recover” from
a fall if able.
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• If the Pendant detects that you have self-recovered from
the fall, within less than approximately 30 seconds of a
fall being detected, a Help Call will not be generated.
• Do not attempt to stand if you feel unable to do so.
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• Regardless of whether you have fallen or not, if you
think you need assistance, always push the Help Button
immediately to initiate the Help Call if you are able to do
so. Pushing the Help Button promptly generates the Help
Call. If your Pendant has detected a fall but 30 seconds
have not yet passed, pressing the Help Button WILL NOT
cancel the help call. It will promptly send the help call.
About Fall Detection
Warning
The AutoAlert fall detection technology may not detect every
fall. In certain situations, the AutoAlert technology may not
detect a fall. Some movements may not register as a fall and
would not be detected. Examples include, but are not
limited to:
26
Questions? Call 1-800-635-6156
• A gradual slide such as from a seated position - such as
from a wheelchair.
• Lowering oneself slowly to the ground
• Bracing the impact of a fall or interrupting the fall in-process,
such as by holding-on to a piece of furniture during the fall.
• A fall from a height of less than 20 inches (0.5 meters)
Caution
Certain conditions can affect the ability of the AutoAlert
Technology to detect a fall:
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• If you live at an altitude above 6,600 feet (2000 meters)
• If you are less than 4 feet 6 inches in height (1.4 meters)
• If you weigh less than 88 pounds (40 kilograms)
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Any of these conditions can reduce the fall detection
capability of the AutoAlert technology. However, the ability to
send a help call by pressing the Help Button is not affected by
such conditions.
Ag
If you fall and need help, always press the Help Button if you
are able to do so. Note that if your Pendant did detect the
fall and is already in-process of calling Lifeline, pressing the
Help Button WILL NOT cancel or interrupt the call already
in-progress, and will not interfere with system operation in
any way.
False “fall detected” alarms may occasionally occur
While the GoSafe 2 Mobile Pendant is designed to have very
few false alarms, a fall detected alarm might occasionally
occur when there was not a fall (i.e., a false alarm). This is
considered normal operation. If this occurs, don’t panic.
Questions? Call 1-800-635-6156
27
Allow the call to connect. A Philips Response Associate will
answer the call when it connects. Simply tell them that “No
help is needed”, and confirm to them that you are OK. There
are no additional charges for false alarms.
Back view vent area
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Caution
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The vent area located on the back of
the Pendant is part of the AutoAlert fall
detection sensor system and needs to
remain clear of obstructions (e.g., lint
or food products). A continuous flow of
water (e.g., a shower) hitting the vent
directly may also temporarily obstruct
it. However, your Pendant should be
worn at all times as it is waterproof for
showering and bathing.
Note: Occasional false alarms do not indicate that the
Pendant is malfunctioning.
Potential Interference
Ag
Do not use the GoSafe 2 Mobile Pendant if you have
an implantable cardiac device, such as a defibrillator or
pacemaker. The GoSafe 2 Mobile Pendant may interfere with
certain medical equipment, such as magnetic resonance
imaging (MRI), X-ray machines, Automatic External
Defibrillators, cardiac monitors, pacemakers, insulin pumps,
and hearing aids. It may also interfere with metal detectors.
Air Travel
Because it is a cellular communication device, the GoSafe 2
Mobile Pendant may interfere with aircraft communications
28
Questions? Call 1-800-635-6156
while in normal Stand-by mode. For this reason, the Pendant
has a Sleep Mode. Be sure to place your Pendant in sleep
mode during air travel. Please see instructions for putting your
Pendant in Sleep Mode on page 32.
The GoSafe 2 Mobile Pendant can only place a Help Call
when in Stand-by mode, and when the AT&T wireless
network is available and when it has sufficient battery charge.
Charging the battery
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Your GoSafe 2 Mobile Pendant is powered by a rechargeable
battery. This means that it must be re-charged regularly, as
indicated, for proper function. The Pendant will chime once and
the Indicator Light will flash orange whenever the Pendant initially
needs to be charged. Typically, it will take less than 45 minutes to
charge your GoSafe 2 Mobile Pendant if you put it in the charger
at this initial charge indication point. It will take longer than this
if you wait additional time after this indication point to put the
Pendant in the charger. Your Pendant is fully charged when it
chimes and the Indicator Light turns to a steady green. If you do
not charge the Pendant at the time of Initial Charge Indication,
the battery charge will continue to deplete and the orange light
will continue to blink. Once it reaches a critical power state, the
Pendant will reach the Critical Charge Indication. When this
happens, the Pendant will play a voice prompt: “Your Help Button
is now out of power and will shut down. Please charge your
device as soon as possible”. It may take more than one hour to
charge your Pendant if it reaches this point, but this will not hurt
the device.
Questions? Call 1-800-635-6156
29
Warning: once the Critical Charge Warning is played and the
Pendant shuts down, it cannot be used to make a help call of any
type until it is re-charged.
When connected
to the charger,
a steady green
Indicator Light
= fully charged
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Flashing green
Indicator Light
= charging
in progress
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Flashing
orange Indicator
Light = charging
needed
When charging:
1. Make sure the charger is plugged into a power outlet (wall
plug) that is receiving power. For this reason, we do not
recommend plugging the charger into outlets controlled by a
wall switch, or power strips unless you can confirm that they
are powered on.
2. Attach your Pendant to the Charger. You will hear a
chime and a voice prompt that says “I am now charging.
30
Questions? Call 1-800-635-6156
My light will turn solid green when I am ready to use.” to
acknowledge that you are charging. The Indicator Light will
begin flashing Green.
3. Charge until the Indicator Light shines a steady green.
4. Remove from the charger. The green Indicator Light will turn
off, and the Pendant is ready to use.
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5. To provide the User with the longest possible battery life
between charges, there is no constantly illuminated power
indicator. Instead, the Pendant includes a “shake to indicate”
feature. To determine if your Pendant is powered on, hold it
in your hand and shake it briefly, watching the Indicator Light
while shaking.
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• A flashing green Indicator Light when shaken means that
the Pendant has sufficient battery power for
normal operation.
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• No flashing green Indicator Light means that the battery is
dead and needs to be charged, or that the Pendant is in
sleep mode.
Ag
Important reminders
• You should continue wearing your Pendant while it is being
charged. Please be cautious not to trip on the Charger
power cord while doing so.
• When you are charging your Pendant while wearing it,
be sure to remove it from the Charger prior to standing
up. Failure to do so may compromise the fall detection
capability of your Pendant.
• Do not charge your Pendant while sleeping or bathing.
Questions? Call 1-800-635-6156
31
• Battery life varies based on activity level, cellular signal
strength in your area, battery age, and actual emergency
use. Your GoSafe 2 Mobile Pendant provides audible and
visual reminders of when to charge. You should charge
it when it indicates charging is needed. Depending on
environmental conditions and your level of mobility, you will
have to charge your GoSafe 2 Pendant once every 2-3 days.
Sleep mode
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The GoSafe 2 Mobile Pendant utilizes cellular communication
technology. As such, you must turn it off in the following
circumstances:
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• During Air Travel (when flying on an airplane) your Pendant
must be placed in Sleep Mode. This is true regardless
of whether you are “carrying-on” the pendant into the
passenger cabin, or if you pack the Pendant in your
checked luggage.
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• If you are returning the Pendant to Lifeline
Ag
The Pendant has a Sleep Mode for these situations. To put
the Pendant into sleep mode, press and hold down the Help
Button for 10 seconds. Your Pendant will say: “If you would like
to turn off your Help Button, please press it again.” Release
the Help Button and then press and release it again without
holding it down. The Pendant will confirm it is entering sleep
mode by saying: “Your Help Button is now turning off.”
You should take the Pendant out of Sleep Mode as soon as
conveniently possible upon exiting the plane to allow it to
32
Questions? Call 1-800-635-6156
re-orient to its new location. To exit Sleep Mode, press
the Help Button once and release it. Your Pendant will say:
“Your Help Button is now ready to use. If you need help,
please press your Help Button again”. This initial button press
that wakes the Pendant out of sleep mode will not initiate a
Help Call. If you need help in this instance, be sure to press the
Help Button a second time.
Caution
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You will not be able to send a Help Call when the Pendant is
in Sleep Mode. Be sure to remember to exit Sleep Mode as
soon as wireless/electronic device use is allowed, e.g., after
the airplane has landed.
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Note: If you are returning a GoSafe 2 Mobile Pendant to Philips
Lifeline for service, replacement or recycling, you must contact
Philips Lifeline at the number at the bottom of the page prior
to returning it. Philips Lifeline will provide you with special
packaging and instructions for return to help ensure that the
Pendant does not send help signals while in-transit. Do not
ship the Pendant without notifying Philips Lifeline that you are
doing so.
Recommended usage
• Press the Help Button on your Pendant any time you need
help, or in situations/locations outside the home where you
want to determine if the AT&T wireless network is available.
• Wear your Pendant at ALL times, at and away from home.
The GoSafe 2 Mobile Pendant can send a Help Call from
any location where the AT&T wireless network is available.
Questions? Call 1-800-635-6156
33
op
• During an alarm, you can talk to Philips
Lifeline using the microphone and
speaker on your Pendant. For best
results, hold the Pendant up and away
from your chest when you are speaking
to Lifeline. Maintain a minimum
separation distance of 10mm/0.394
inches when operating the device in this
manner. 10mm is less than the thickness
of your finger.
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• Your GoSafe 2 Mobile Pendant should be worn while
showering or bathing. The Pendant has an IPX7 waterproof
rating. This means that it can be submerged to a depth of 1
meter (40”) in water for up to 30 minutes. It is not designed
for submersion deeper than 1 meter for any period of time,
and should not be left submerged under water at any depth
up to and including one meter for longer than 30 minutes.
Ag
• Do not throw or toss the Pendant onto a bed, table, or
other surface because it may interpret this as a fall and
accidentally send a Help Call.
• Your Pendant may be worn outside of or underneath your
clothing depending on your preference. Regardless, it must
always be worn as a pendant to help provide
proper function.
• Your Pendant can be used while driving. However, when
entering and exiting your vehicle, take care to prevent the
Pendant from hitting the steering wheel because it may
accidentally send a Help Call.
34
Questions? Call 1-800-635-6156
GoSafe 2 Mobile Pendant – Alarms
Introduction
There are two types of alarms processed by the GoSafe 2
Mobile Pendant.
• High Priority – Require immediate response
(by the Response Center)
• Medium Priority – Require prompt response
(by the operator/user)
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Additionally, the Pendant also plays verbal informational
messages and confirmation alerts that notify you of conditions
that need attention but do not qualify as alarm conditions (e.g.
installation prompts).
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Note: If multiple alarms occur at the same time, all alarms
are processed and displayed, but the alarms are ordered first
by priority and then by occurrence, with the newest, highest
priority alarms at the top of the list. The alarm precedence
is in the following order: high priority, medium priority, and
informational messages.
Note: Not all alarms are available in every mode (e.g. during
installation); some alarms are mode-dependent.
Audible and Visual Alarm Indicators
When the Pendant detects a High priority alarm: The Indicator
Light on the Pendant flashes red, the device audible alarm
sounds and a recorded voice message is played.
When the Pendant detects a Medium priority alarm: The light
on the Pendant flashes orange, the Pendant may play a chime
and/or a voice prompt.
Questions? Call 1-800-635-6156
35
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced.
During Medium Priority alarms, the Pendant will play a
sound and possibly a voice prompt once upon detection of
the alarm, but the red Indicator Light flashes until the alarm
condition is corrected.
Resetting an Alarm – what does reset mean?
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High Priority alarms are normally reset (cancelled once
addressed) by the Response Center after the alarm has been
addressed. Additionally, the Pendant may periodically poll
the Response Center to see if the alarm should be reset and
does so accordingly. If the alarm is not reset by the Response
Center, the Pendant will automatically reset the alarm after 30
minutes.
Ag
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Note: Putting the GoSafe 2 Mobile Pendant into Sleep Mode
during an active high priority alarm will reset the device, canceling
the alarm. However, a prolonged (10 seconds) button press
is required to put the Pendant into Sleep Mode and a Voice
Message is played requiring the user to confirm this action by
pressing the Help Button again to actually enter Sleep Mode.
Since the alarm likely has already been reported to the Response
Center, Philips Lifeline will likely attempt to contact the Subscriber
via alternative means if this happens - such as by calling the
home phone or cell phone of the user. If they are not able to
contact the user, the Response Center will begin to facilitate
response. If an alarm is accidentally initiated by the User, they
should not put the Pendant in Sleep Mode to try to cancel the
alarm. Instead, the User should wait for the Response Center
36
Questions? Call 1-800-635-6156
to establish voice communication and simply state that no help
is needed.
The GoSafe 2 Mobile Pendant self-cancels certain Medium
Priority alarms if the cause of the alarm is corrected, stopping
the orange flashing Indicator Light from illuminating.
Alarm Descriptions / Summary Tables
Help Needed – 7150 MHB
Help Alarm initiated by the User pressing the Help
Button on the End Device.
Priority
High
Device Action
Operates normally
Alarm Event
Reported/
Displayed
Locally?
Yes. Upon pressing the Help Button on the End
Device, a Voice Message plays and the Indicator
Light LED flashes red.
Alarm Event
Reported to
Philips Lifeline?
Yes. A Help Alarm Signal is sent to the Response
Center by the End Device from anywhere wireless
signal is available on the AT&T wireless network.
Upon receiving the Help Signal, the Response
Center calls the End Device to establish contact
with the Subscriber and to see what kind of help
they need.
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Alarm Event
Description
Questions? Call 1-800-635-6156
37
Help Needed – No Cell Signal Available
Help Alarm initiated by the User pressing the Help
Button on the End Device or by the End Device
detecting a fall; and the AT&T wireless network is
unavailable: a verbal warning message is delivered
by the End Device.
Priority
High
Device Action
The Help Alarm Signal will be buffered in the End
Device. The End Device will continue to try to
connect to the network and deliver the alarm. It
will re-announce the voice prompt every 5 minutes
until: the condition is corrected and the alarm
signal is delivered, or, 30 minutes has elapsed, or,
the battery is exhausted.
Alarm Event
Reported/
Displayed
Locally?
Yes. Upon pressing the Help Button on the End
Device or when the End Device has detected a
fall, a Voice Message plays: “Your call cannot be
connected. There is no signal strength. Please
move to another area.” The Indicator Light flashes
red. This is an alarm that will self-cancel once
connection to the AT&T wireless network is reestablished.
Alarm Event
Reported to
Philips Lifeline?
No. If the AT&T wireless network is unavailable
a Help Alarm Signal cannot be sent to the
Response Center.
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Alarm Event
Description
38
Questions? Call 1-800-635-6156
Help Needed – Fall Detected by Pendant
Help Alarm initiated by the End Device detecting a
fall.
Priority
High
Device Action
Operates normally
Alarm Event
Reported/
Displayed
Locally?
Yes. When the End Device has detected a fall,
it plays a Voice Message and the Indicator Light
flashes red. Voice Message: “Your help call is in
progress. Please wait. For proper use, hold your
help button up in front of you.”
Alarm Event
Reported to
Philips Lifeline?
Yes. The End Device sends a "fall detected"
Help Alarm Signal to the Response Center from
anywhere wireless signal is available on the AT&T
wireless network. Upon receiving the "fall detected"
Help Signal, the Response Center calls the End
Device to establish contact with the Subscriber and
to see what kind of help they need.
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Alarm Event
Description
Questions? Call 1-800-635-6156
39
Device Error (Medium Priority) Alarms
The GoSafe 2 Mobile Pendant alarms described below are
automatically generated alarms designed to periodically
let the Response Center know that the Pendant is working
properly They are part of normal operation and are not the
result of intentional action by the User.
Alarm Event Type
Low Battery Capacity – 7150 MHB
When the storage capacity of the battery in the
End Device has diminished materially and should
be replaced, a Warning Message is displayed.
Priority
Medium
Device Action
Charge cycle frequency increases. Otherwise
operates normally until battery is depleted.
Alarm Event
Reported/
Displayed
Locally?
No.
Alarm Event
Reported to
Philips Lifeline?
Yes. A silent Maintenance Signal is sent to the
Response Center by the End Device. Upon
receiving the Maintenance Signal, the Response
Center prioritizes the response and contacts the
Subscriber to verify the status of
their equipment.
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Alarm Event
Description
40
Questions? Call 1-800-635-6156
Battery Requires Charging – 7150MHB
When the rechargeable battery in the End Device
needs to be charged, a visual and audible warning
Message is activated on the End Device.
Priority
Medium
Device Action
Operates normally until the battery is critically low.
Alarm Event
Reported/
Displayed
Locally?
Yes. The Indicator Light flashes orange and a
single chime is played. This alarm will self cancel
once the battery charge reaches an
acceptable level.
Alarm Event
Reported to
Philips Lifeline?
No.
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Alarm Event
Description
Depleted Battery – 7150 MHB
When the charge level of the rechargeable battery
in the End Device is critically low, a Warning
Message is announced.
Priority
Medium
Device Action
End Device shuts-down after the message is
announced.
Alarm Event
Reported/
Displayed
Locally?
Yes. Indicator Light flashes orange, Voice Prompt
plays: “Your help button is now out of power and
will shut down. Please charge your device as soon
as possible”. This alarm will self cancel once the
battery charge reaches an acceptable level.
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Alarm Event
Description
Alarm Event
Reported to
Lifeline?
Yes. A silent Maintenance Signal is sent to
the Response Center by the End Device from
anywhere wireless signal is available on the AT&T
wireless network. Upon receiving the Maintenance
Signal, the Response Center stores the status
information but no direct action is taken.
Questions? Call 1-800-635-6156
41
Device Hardware Failure – 7150 MHB
In the event that internal diagnostics indicate that
the End Device has a Hardware Error, a Warning
Message is displayed, if possible, based on the
nature of the failure.
Priority
Medium
Device Action
May have limited operation, depending on
the nature of the failure
Alarm Event
Reported/
Displayed
Locally?
No.
Alarm Event
Reported to
Philips Lifeline?
Yes. A silent Maintenance Signal is sent to the
Response Center if the nature of the failure does
not impair the signal transmission function. Upon
receiving the Maintenance Signal, the Response
Center prioritizes the response and contacts the
Subscriber to verify the status of their equipment.
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Alarm Event
Description
42
Questions? Call 1-800-635-6156
Software Failure-End Device 7150 MHB
In the event that an End Device senses it has a
software error, a warning message may be sent to
the Response Center depending on the nature of
the error.
Priority
Medium
Device Action
May have limited operation, depending on
the failure
Alarm Event
Reported/
Displayed
Locally?
No
Alarm Event
Reported to
Lifeline?
Yes. A silent maintenance signal is sent to the
Response Center if the nature of the error does
not impair signal transmission function. Upon
receiving the maintenance signal, the Response
Center prioritizes the response and contacts the
Subscriber to verify the status of their equipment.
If the End Device is not capable of sending a signal
due to the nature of the error, exception reporting
at the Response Center that does not require a
signal from the End Device will identify the device
as requiring maintenance action.
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Alarm Event
Description
Questions? Call 1-800-635-6156
43
Supervision and Check-in Alarms (Informational Messages)
The alarms described below are automatically generated
alarms designed to periodically let the Lifeline Response
Center know that the End Device is working properly. These
alarms are silent and require no immediate action from the
User/Subscriber.
Alarm Event Type
Auto Test Call 7150 MHB
Auto Test calls are automatically generated silent
alarms sent by the End Device at regular intervals
to the Response Center. They are designed to
confirm proper End Device operation.
Priority
N/A
Device Action
Operates normally
Alarm Event
Reported/
Displayed
Locally?
No visual or audible alarm is generated by the
device.
Alarm Event
Reported
to Philips
Lifeline?
Yes. A silent Maintenance Signal is sent to the
Response Center by the End Device. Upon
receiving the Maintenance Signal, the Response
Center prioritizes the response and contacts the
Subscriber to verify the status of their equipment.
In certain cases, the absence of Auto Test Calls
from the End Device may indicate the need for
maintenance. In either case, the subscriber is
contacted to verify the status of their equipment.
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Alarm Event
Description
Questions? Call 1-800-635-6156
Delay in Determining Alarms
Reporting high priority help alarms from the GoSafe 2 Mobile
Pendant to the Lifeline Response Center is done promptly
when generated by a button press, depending on the status of
the cellular network and signal strength available.
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The GoSafe 2 Mobile Pendant provides an added layer
of protection. It is designed to detect falls under certain
conditions. It takes approximately 35-40 seconds to determine
that an activity that resembles a fall has occurred, and that the
User has not recovered from the fall on their own. If a fall is
detected, the signal is sent directly to the Response Center via
the AT&T wireless nework, if available.
Logging Alarms
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All alarm events reported to the Response Center are logged
by the Response Center. There are no User accessible logs.
Questions? Call 1-800-635-6156
45
Safety and Regulatory
Compliance
IEC regulations
The GoSafe 2 Mobile Pendant (7150MHB) complies with the relevant National and
International standards listed in the Technical Section. It is classified as medical
electrical (ME) equipment in the USA according to the FDA product classification.
According to Health Canada the GoSafe 2 Mobile Pendant (7150MHB) is not classified
as a medical device. It falls under the Canada Consumer Product Safety Act.
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Device classification
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Radio specifications
The GoSafe 2 Mobile Pendant (7150MHB) is registered as an FDA Class II device. It is an
internally powered device for continuous operation.
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The GoSafe 2 Mobile Pendant (7150MHB) complies with the FCC Parts 15, 22 and 24
Subparts B, C and E. Its radio transmitters have the following characteristics:
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• Cellular 3G (824-849MHz and 1850-1910MHz transmission bands).
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• Bluetooth ISM band 2.4GHz; maximum EIRP 2 dBm, GFSK modulation
Ag
• WiFi (a, b, g) ISM bands 2.4GHz and 5GHz; maximum EIRP 15 dBm;
OFDM modulation
FCC Notice to Users
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1) Device may not cause harmful interference
2) Device must accept any interference received, including interference that may cause
undesired operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly
approved by Philips Healthcare, Home Monitoring, Lifeline Systems Inc. could void the
user’s authority to operate the equipment. The manufacturer is not responsible for any
radio or TV interference caused by unauthorized modifications to this equipment.
46
Questions? Call 1-800-635-6156
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
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• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Radio interference
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The equipment complies with FCC RF radiation exposure limits set forth of an
uncontrolled environment. For hand-held/body-worn operation, this equipment has
been tested and meets the FCC RF exposure guidelines. This transmitter must not be
co-located or operating in conjunction with any other antenna or transmitter. Use of
other accessories may not ensure compliance with FCC RF guidelines.
Ag
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Do not attempt to repair of modify this equipment. Any repairs or alterations made by
the user to the equipment may void the warranty and compliance of the equipment.
Changes or modifications made to this equipment not expressly approved by Philips
may void the FCC authorization to operate this equipment. For assistance visit our
website www.philips.com/support or call toll-free 1-800-635-6156.
Industry Canada Notice to Users
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:
1) Device may not cause interference
2) Device must accept any interference, including interference that may cause
undesired operation of the device.
Questions? Call 1-800-635-6156
47
Le présent appareil est conforme aux CNR d’Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes:
• l’appareil ne doit pas produire de brouillage
• l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compromettre le fonctionnement.
Class B digital device notice
This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen
and RSS-210.
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Cet appareil numérique de la classe B est conforme à la norme NMB-003,
CNR-Gen et CNR-210 du Canada.
Essential performance
cy
Intended Use
Fi
lin
The GoSafe 2 Mobile Pendant (7150MHB) provides essential performance (EP) under
normal operating conditions (includes EMC exposure) by sending Help Calls to the
Lifeline Response Center. If the Pendant is unable to signal to the Response Center,
exception reporting at the Response Center will identify the issue in the absence of
a device signal.
Ag
en
This Philips product is intended to be installed, used and operated only in accordance
with the safety procedures and operating instructions provided in, the Quick Setup
Guide and these Instructions for Use for the purpose for which it was designed. The
purpose for which the product is intended is given below.
The GoSafe 2 Mobile Pendant (7150MHB) is intended to be worn as a pendant and is
capable of detecting certain types of falls or being activated manually. The GoSafe
2 Mobile Pendant (7150MHB) is designed to directly connect to an emergency help
service via the AT&T wireless network.
Uses of the GoSafe 2 Mobile System for purposes other than those intended and
expressly stated by Philips Lifeline, as well as incorrect use or operation, may
relieve Philips Lifeline (or its agent) from all or some responsibility for resultant noncompliance, damage or injury.
48
Questions? Call 1-800-635-6156
Contraindications
Caution
This device may be contraindicated for any person who is connected to, or has
implanted in their body, an a implanted electronic medical device or instrument such
as a pacemaker or defibrillator. This device may cause the electronic medical device
to malfunction. Philips Lifeline makes no claims or warranties, implied or otherwise,
regarding the suitability of this equipment for use with said implantable electronic
medical devices, or any inter-compatibility for concurrent operation thereof. Users who
have such devices implanted in their body and chose to use this equipment despite
these stated Contraindications do so at their own risk and without the consent of
Philips Lifeline. In no case may Philips Lifeline be held liable for events arising from use
of this equipment concurrent with said implantables within their body.
op
Compatibility
lin
The products described in this manual are compatible only with the components
described herein and should not be used in combination with any other products or
components unless such other products or components are expressly recognized as
compatible by Philips Lifeline.
en
Warning
cy
Fi
Changes and/or additions to the product should only be carried out by Philips Lifeline
or by third parties expressly authorized by Philips Lifeline to do so. Such changes and/
or additions must comply with all applicable laws and regulations that have the force
of law within the jurisdiction(s) concerned, and with best engineering practice.
Ag
Changes and/or additions to the product that are carried out by persons without
the appropriate training and/or using unapproved spare parts will void the warranty.
As with all complex technical products, maintenance by persons not appropriately
qualified and/or using unapproved spare parts carries serious risks of damage to the
product and of personal injury.
Risks and Benefits
The GoSafe 2 Mobile Pendant (7150MHB) depends on connecting to the AT&T wireless
network in order to communicate with the Philips Lifeline Call Center. As with all
wireless devices, the availability of the network cannot always be guaranteed.
The GoSafe 2 Mobile Pendant (7150MHB) depends on the user being capable of
pressing the Help Button when they are in need of help and (re) charging the Pendant
when necessary for proper operation.
Questions? Call 1-800-635-6156
49
Safety
Warnings
Maintenance & faults: If any part of the product is known (or suspected) to be
defective or wrongly adjusted, DO NOT USE the product until a repair has been made.
Operation of the product with defective or wrongly adjusted components could
expose the user or the patient to safety hazards.
Safety awareness: Do not use this product for any application until you read and
understand the safety information, safety procedures and emergency procedures
contained in this SAFETY section. Operation of the product without a proper
awareness of how to use it safely could lead to fatal or other serious personal injury.
op
Safety devices: Never attempt to remove, modify, or otherwise defeat any safety
device on the product. Interfering with safety devices could lead to fatal or other
serious personal injury.
lin
Intended use and compatibility: Do not use this product for any purpose other than
those for which it is intended. Do not use the product with any product other than
that which Philips Lifeline recognizes as compatible. Operation of the product for
unintended purposes, or with incompatible product, could lead to fatal or other
serious injury.
cy
Warnings
Fi
Electrical safety
Ag
en
• Do not remove covers or cables from the provided power supply adapter.
Dangerous electrical voltages are present within this product. Removing covers or
cables could lead to serious or fatal personal injury.
• Covers or cables should only be removed by qualified and authorized
service personnel.
Explosion safety
Warnings
• Do not use this product in the presence of explosive gases or vapors, such as certain
anesthetic gases.
• Do not use flammable or potentially explosive disinfecting sprays in the presence of
this product.
• Use of this product in an environment for which it was not designed can lead to fire
or explosion.
50
Questions? Call 1-800-635-6156
Caution
Portable and Mobile Phones: Portable and mobile RF communications can affect the
GoSafe 2 Mobile Pendant (7150MHB). Use caution when using such communication
devices within the specified range of the GoSafe 2 Mobile Pendant (7150MHB). Refer
to Table 6 in the EMC section (page 58) for the required separation distances between
portable and mobile RF communications equipment and this device.
Maintenance
Expected Service Life
The Expected Service Life of the GoSafe 2 Mobile Pendant is as follows:
• GoSafe 2 Mobile Pendant (7150MHB) – 2-3 years*
op
*The Service Life indicated above is primarily based on the expected life of the device’s internal battery.
Actual performance may vary depending upon conditions such as battery charge cycling, temperature, cell
signal strength in your area and other factors.
Power Supplies, Extension Cords and Power strips
lin
Do not use extension cords or power strips with this device.
Fi
Biocompatible materials, Latex-Free
en
cy
This product does not contain natural latex rubber or dry natural rubber in user or
operator accessible areas. All materials of construction of this product that come into
contact with the skin of the User during normal use are certified biocompatible, per ISO
10993-1, Part 1.
Ag
Passing the product on to another user
As a medical device, and due to the potential for bio-hazardous materials to
contaminate the device, this product cannot be passed to another user by an existing
user or re-sold to another user. Please see the Terms and Conditions of Use for more
information. In the event the original user wishes to end their service, they must call
Philips Lifeline to cancel their service.
Technical Specifications
Standards Compliance
This device is designed to conform to the following Standards and Regulations:
• IEC/ANSI/ AAMI60601-1:2005/R(12)2012, 3rd edition, Part 1- General requirements for
basic safety and essential performance.’
Questions? Call 1-800-635-6156
51
• CSA C22.2 # 60601-1:2014 Ed.3 Medical Electrical Equipment - Part 1: General
Requirements For Basic Safety And Essential Performance
• IEC 60601-1-2, 3rd Edition (2007-03), General requirements for safety - Collateral
standard: Electromagnetic compatibility - Requirements and tests
• IEC 62366, 1st Edition (2015), ‘Medical devices – Application of usability engineering
to medical devices’
• IEC 60601-1-6, 3rd Edition (2013), ‘Collateral standard: Usability’
• IEC 60601-1-8, 2nd Edition (2006), ‘Collateral standard: General requirements,
tests and guidance for alarm systems in medical electrical equipment and medical
electrical systems’
op
• IEC 60601-1-11, 2nd Edition (2015) ‘Collateral standard: Requirements for
medical electrical equipment and medical electrical systems used in the home
healthcare environment’
• ISO 10993-1 Biological evaluation of medical devices - Part 1: Evaluation and testing
(Biocompatibility)
Fi
Open source software
lin
• ISO 14971, 2nd Edition (2007), ‘Medical devices – Application of risk management to
medical devices’.
en
cy
The GoSafe 2 Mobile Pendant (7150MHB) utilizes the Wiced™ SDK and associated
third party, open-source code and object files which are used under license from their
respective providers within the SDK. Wiced is a trademark of Cypress Semiconductor
Corporation.
Ag
Environmental Ratings
Operating
Storage
Bathing*
Temperature
32° F to 104° F
(0° C to 40° C)
-4° F to 140° F
(-20° C to 60° C)
Up to 122° F
(50° C)*
Relative
Humidity
10 to 90%
(non-condensing)
10 to 90%
(non-condensing)
10 -90%
(non-condensing)
Atmospheric
Pressure
101 kPa to 80 kPa
(approximately
0-6600 ft/0-2000 m)
N/A
101 kPa to 80 kPa
(approximately
0-6600 ft/0- 2000 m)
Altitude
6,600 feet (2 km)
Maximum
N/A
6,600 feet (2 km)
Maximum
* Up to 30 minutes exposure.
52
Questions? Call 1-800-635-6156
Electrical Specifications
GoSafe 2 Mobile Pendant (7150MHB)
AC Voltage Source[1] (VAC)
N/A - EUT battery operated. AC battery charger
adapter 100-240Vac 50/60Hz, 0.5A
DC Power Source (VDC)
3.7 V, 920mAh[2], Lithium Ion Rechargeable [3] Battery
Type of Protection Against
Electric Shock
Class II (Power Supply Adapter)/GoSafe 2 is Battery
operated
Degree of Protection
Type BF Applied Part
Against Electric Shock
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation
Continuous Operation
Sound Pressure Level
116-123 dB at 1 kHz (measured 1 cm from the speaker)
op
Degree of Protection
Against Ingress of Water
[1] The means of isolating the device from the supply mains is by disconnecting the device from the
wall outlet.
[2] The capacity restored by the cell varies according to current drain, temperature and cut-off.
Ag
en
cy
Fi
lin
[3] Recharging of the GoSafe 2 Mobile Pendant (7150MHB) battery is done by the user as needed, when
connected to the charger.
Questions? Call 1-800-635-6156
53
Product Disposal – Environmental Requirements
Introduction
Philips Lifeline is committed to protecting the natural environment, and to helping
to provide for the continued safe and effective use of this product, through
proper support, maintenance and training. Therefore, Philips Lifeline products are
designed and manufactured to comply with relevant guidelines for environmental
protection. As long as the product is properly operated and maintained, it presents
no environmental risks. However, the product may contain materials, which could
be harmful to the environment if disposed of incorrectly. Use of such materials is
essential to performing the functions of the product, and to meeting statutory and
other requirements.
op
Final disposal of the product
“Final Disposal” refers to the point at which the User disposes of the product in
such a way that it can no longer be used for its intended purpose. In the event a
User wishes to end their service or no longer needs the GoSafe 2 Mobile Pendant
(7150MHB) and Charger, User may return the device to Philips Lifeline or its
representative for proper disposal.
Philips supports Users in:
lin
• Recovering reusable parts,
• Recycling of useful materials by competent disposal companies, and,
cy
Fi
• The safe and effective disposal of this product.
en
Electromagnetic Comparability – EMC
Ag
Medical electrical equipment can either generate or receive electromagnetic
interference. The GoSafe 2 Mobile Pendant (7150MHB) has been evaluated for
electromagnetic compatibility (EMC) with the appropriate accessories according to IEC
6060-1 collateral standard IEC 60601-1-2:2007, the international standard for EMC for
medical electrical equipment.
The GoSafe 2 Mobile Pendant (7150MHB) complies with relevant laws and standards on
electro-magnetic compatibility (EMC) for this type of product when used as intended.
Such laws and standards define both the permissible electromagnetic emission levels
from this product and its required immunity to electromagnetic interference from
external sources.
The GoSafe 2 Mobile Pendant (7150MHB) must emit electromagnetic energy in order to
perform its intended function. Nearby electronic equipment may be affected. Medical
Electrical Equipment needs special precautions regarding EMC and needs to be
installed and put into service according to the EMC information provided in the
accompanying documents.
54
Questions? Call 1-800-635-6156
Other electronic products exceeding the limits defined in such EMC standards could,
under unusual circumstances, affect the operation of the product.
1. Medical Electrical Equipment needs special precautions regarding EMC and needs
to be installed and put into service according to the EMC information provided in the
Accompanying Documents.
2. Other equipment such as Portable and Mobile RF Communications Equipment may
interfere with the medical device even of the other equipment complies with CISPR
emission requirements .
3. T
 he use of accessories and cables other than those specified, with the exception
of those sold by the manufacturer may result in increased emissions or decreased
immunity of the equipment or system.
op
4. T
 he equipment or system should not be used adjacent to or stacked with other
equipment. If adjacent or stacked use is necessary, the equipment or system should
be observed to verify normal operation in the configuration in which it will be used.
EMC Informational Tables
cy
Fi
lin
Table 1 – Guidance and Manufacturer’s Declaration – Emissions
The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic
environment specified below. The GoSafe 2 Mobile Pendant (7150MHB) is provided
with battery power adapter charger. The customer or User of the GoSafe 2 Mobile
Pendant (7150MHB) should ensure that it is used in such an environment.
Compliance
Electromagnetic Environment – Guidance
RF Emissions
CISPR 11
Group 2
RF Emissions
CISPR 11
Class B
The GoSafe 2 Mobile Pendant (7150MHB)
must emit Electromagnetic energy in order
to perform its intended function. Nearby
electronic equipment may be affected.
Harmonics
IEC 61000-3-2
N/A for GoSafe 2.
Class A for charger
Flicker
IEC 61000-3-3
Complies
Ag
en
Emissions Test
The GoSafe 2 Mobile Pendant (7150MHB)
is Battery Powered. The GoSafe 2 Mobile
Pendant (7150MHB) power charger is
suitable for use in all establishments,
including domestic, and those directly
connected to the public low-voltage power
supply network that supplies buildings
used for domestic purposes.
Questions? Call 1-800-635-6156
55
Table 2 – Guidance and Manufacturer’s Declaration – Immunity
The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic
environment specified below. The User of the GoSafe 2 Mobile Pendant (7150MHB)
should ensure that it is used in such an environment.
EN/IEC 60601
Test Level
Compliance
Level
Electromagnetic
Environment – Guidance
Electrostatic
Discharge (ESD)
EN/IEC 61000-4-2
±6kV Contact
±8kV Air
±6kV Contact
±8kV Air
Floors should be wood,
concrete or ceramic tile.
If floors are synthetic the
relative humidity should be
at least 30%
Electrical fast
transient/burst EN/
IEC 61000-4-4
±2 kV for
power supply
lines ±1 kV for
input/output
lines
±2 kV for
power supply
lines
Electrical power quality
should be that of a typical
commercial or hospital
environment.
±1 kV line(s)
to line(s)±2 kV
line(s) to earth
±1 kV line(s)
to line(s)±2 kV
line(s) to earth
3A/m
op
3A/m
Field EN/IEC
61000-4-8
<5% UT
(>95% dip in
UT) for 0.5
cycle. 40% UT
(60% dip in UT)
for 5 cycles.
Ag
Voltage dips,
short interruptions
and voltage
variations on
power supply
input lines EN/IEC
61000-4-11
en
cy
Power Frequency
50/60Hz Magnetic
(only for battery
charger power supply)
lin
Surge EN/IEC
61000-4-5
Fi
(only for battery
charger power supply)
(only for battery
charger power supply)
70% UT (30%
dip in UT) for
25 cycles 5%
UT (>95% dip in
UT) for 5 sec.
Immunity Test
Mains power quality
should be that of a typical
commercial or hospital
environment.
Power frequency magnetic
fields should be that of
a typical commercial or
hospital environment.
<5% UT
(>95% dip in
UT) for 0.5
cycle. 40% UT
(60% dip in UT)
for 5 cycles.
Electrical power quality
should be that of a typical
commercial or hospital
environment. During
charging, if the the User
of the GoSafe 2 Mobile
Pendant (7150MHB)
70% UT (30%
requires continued
dip in UT) for
operation during power
25 cycles 5%
mains interruptions, it is
UT (>95% dip
recommended that the
in UT) for 5 sec. device power adapter
is powered from an
uninterrupted power supply
or a battery.
NOTE: UT is the ac mains voltage prior to application of the test level.
56
Questions? Call 1-800-635-6156
Table 4 – Guidance and Manufacturer’s Declaration – Immunity
The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic
environment specified below. The customer or user of the GoSafe 2 Mobile Pendant
(7150MHB) should ensure that it is used in such an environment.
Immunity
Test
EN/IEC 60601
Test Level
Compliance
Level
Electromagnetic Environment –
Guidance
Conducted
RF EN/IEC
61000-4-6
3 Vrms 150 kHz
to 80 MHz
Vrms*
D=1.17√P
D=0.35√P
80 to 800 MHz
D=0.70√P
800 MHz to 2.5 GHz
Portable and mobile communications
equipment should be separated
from the GoSafe 2 Mobile Pendant
(7150MHB) by no less than the
distances calculated/listed below*:
10V/m
op
10 V/m
80 MHz to 2.5
GHz
Radiated RF
EN/IEC
61000-4-3
cy
Fi
lin
D=(3.5/V1)(√P)
D=(3.5/E1)(√P)
80 to 800 MHz
D=(7/Eq)(√P)
800 MHz to 2.5 GHz
en
Where P is the maximum power in watts (W) and D is the recommended separation
distance in meters (m).
Ag
Field strengths from fixed RF transmitters, as determined by an electromagnetic site
survey,(a) should be less than the compliance level in each frequency range.(b)
Interference may occur in the vicinity of equipment marked with the following
symbol:
NOTE: Conducted RF Immunity does not apply to an internal battery operated
NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation
is affected by absorption and reflection from structures, objects and people.
(a) Field strengths from fixed transmitters, such as base stations for radio (cellular/
cordless) telephones and land mobile radios, amateur radio, AM and FM radio
broadcast and TV broadcast cannot be predicted theoretically with accuracy.
To assess the electromagnetic environment due to fixed RF transmitters, an
Questions? Call 1-800-635-6156
57
electromagnetic site survey should be considered. If the measured field strength in
the location in which the GoSafe 2 Mobile Pendant (7150MHB) is used exceeds the
applicable RF compliance level above, the GoSafe 2 Mobile Pendant (7150MHB)
should be observed to verify normal operation. If abnormal performance is observed,
additional measures may be necessary, such as re-orienting or relocating the GoSafe 2
Mobile Pendant (7150MHB).
(b) Over the frequency range 150 kHz to 80 MHz, field strengths should be less
than 3 V/m.
0.01
0.117
0.1
0.37
1.17
10
3.7
Separation (m)
800MHz to 2.5GHz
d = 0.70√P
.035
.07
.11068
.22136
.35
.7
1.1068
2.2136
3.5
Fi
cy
en
11.7
Ag
100
Separation (m)
80 to 800MHz
d = 0.35√P
Separation (m)
150kHz to 80MHz
d = 1.17√P*
lin
Max Output
Power (Watts)
op
Table 6 – Recommended Separations Distances between Portable and Mobile RF
Communications equipment and the GoSafe 2 Mobile Pendant (7150MHB)
The GoSafe 2 Mobile Pendant (7150MHB) is intended for use in the electromagnetic
environment in which radiated disturbances are controlled. The customer or user of the
this device can help prevent electromagnetic interference by maintaining a minimum
distance between portable and mobile RF Communication Equipment and the GoSafe
2 Mobile Pendant (7150MHB) as recommended below, according to the maximum
output power of the communications equipment.
For transmitters rated at a maximum output power not listed above, the recommended
separation distance d in meters (m) can be estimated using the equation applicable to
the frequency of the transmitter, where P is the maximum output power rating of the
transmitter in watts (W) according to the transmitter manufacturer.
NOTE 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency
range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation
is affected by absorption and reflection from structures, objects, and people.
58
Questions? Call 1-800-635-6156
Symbols
Description
Symbol for dc (direct current) power.
Polarity symbol. Indicates that the center (tip) of the output plug is
Positive (+) and the barrel of the output plug is Negative (-).
The power supply efficiency performance is Level 5, indicating a high
standard in use efficiencies and no-load power consumption.
The CE Mark is a conformity symbol for European countries. The
symbol stands for Conformité Européenne.
op
A Class II or double insulated electrical device. This is one which
has been designed in such a way that it does not require a safety
connection to electrical earth (ground).
lin
The TÜV logo is a certification mark of TÜV Rheinland, a Nationally
Recognized Testing Laboratory (NRTL). The “C” on the left of the
mark denotes compliance in Canada and the “US” on the right
indicating compliance for the US.
cy
Fi
The symbol for WEEE — Waste Electrical and Electronic Equipment.
This symbol indicates that when the end-user wishes to discard
this product, it must be sent to separate collection facilities for
recovery and recycling. Note: Please return the equipment to
Philips Lifeline or its representative for proper disposal.
en
The ETL Listed Mark – demonstrates compliance to the
requirements of widely accepted product safety standards, as
determined through independent testing and periodic follow-up
inspections by a Nationally Recognized Testing Laboratory (NRTL).
The “C” on the left of the mark denotes compliance in Canada and
the “US” on the right indicating compliance for the US.
Ag
Symbol
Per EN 60529. The IP27 rating indicates (2)protection against
fingers or other object not greater than 12mm in diameter and (7)
Ingress of water in harmful quantity shall not be possible when the
enclosure is immersed in water up to 1 meter of submersion for up
to 30 minutes.
Type BF Applied Part
Questions? Call 1-800-635-6156
59
Symbol
Description
Consult accompanying instructions for use.
Symbol for non-ionizing radiation. Indicates that the device(s)
include(s) RF transmitters.
Indicates the device manufacturer.
Indicates the date when the device was manufactured.
op
Use by Date.
Indicates the manufacturer’s batch code so that the batch or lot can
be identified.
Fi
lin
Indicates the manufacturer’s catalog number so that the device can
be identified.
cy
Indicates the manufacturer’s serial number so that a specific device
can be identified
Ag
en
To identify the temperature limits, for example on transport
packaging to indicate limits within which the package has to be
kept and handled. The temperature values may be shown adjacent
to the symbol.
To indicate the acceptable upper and lower limits of relative
humidity for transport and storage.
Refer to instruction manual/booklet
60
Questions? Call 1-800-635-6156
SECURITY and PRIVACY-related controls that are supported
by this product:
• The GoSafe 2 Mobile Pendant (7150MHB), the “Device”, is sealed. The user has no
access to any of the internal components of the Device without violating/destroying
the device enclosure.
• Specialized, precision manufacturing equipment is required to access the physical
components that store data within the Device.
• Data access interactions with the Device can only be facilitated using proprietary
equipment not distributed outside of Philips.
Ag
en
cy
Fi
lin
op
• Wireless/network transmissions made by the Device are made using secure
protocols and connections.
Questions? Call 1-800-635-6156
61
y
op
lin
Fi
cy
en
Ag
62
Questions? Call 1-800-635-6156
y
op
lin
Fi
cy
en
Ag
Questions? Call 1-800-635-6156
63
y
op
lin
Fi
cy
en
Ag
Philips Lifeline
111 Lawrence Street
Framingham, MA 01702-8156
Tel: 1-800-451-0525
www.lifelinesystems.com
95 Barber Greene Road, Suite 105
Toronto, Ontario, Canada M3C 3E9
Tel: 1-800-387-8120
© 2017. All rights reserved.
Signal range may vary due to environmental factors.
P/N 300000234871 Rev. A

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